Restaurant Assistant Manager Jobs in Qatar

<p>&nbsp;We are the Middle East's first luxury experiential brand, endorsed by Forbes Travel Guide. From transformative journeys for ultra-high-net-worth individuals and families to high-impact experiences for governments and global corporations - we design journeys, worlds and moments people remember forever. We create stories that you ll tell forever. The Opportunity This role carries reputational responsibility at the national level. ember is seeking an exceptional Director of VIP Servicing &amp; Operations to lead and embed a national-level VVIP hosting capability in Doha. This is not simply an operational role. It is a role that sits at the intersection of protocol, discretion, operational excellence and relationship stewardship, safeguarding the experience of Qatar's most distinguished guests while building a long-term, institutional hosting standard. In its initial phase, the role will be hands-on and execution-driven, leading high-profile visits directly. Over time, you will build and mentor a Qatar-based operations team, transitioning from direct execution to strategic oversight while preserving uncompromising standards. This position requires mature judgment, cultural fluency, emotional intelligence and the ability to anticipate complexity before it surfaces. You must be steady under pressure, discreet by instinct and capable of operating in government-facing environments with confidence and restraint. Most importantly, you must understand that this work sits within Qatar's broader national vision. Every guest journey is an opportunity to shape how the world's most distinguished visitors experience and remember the nation. Your mandate is to translate Qatar's cultural richness, warmth and ambition into experiences that feel genuinely personal, ensuring guests leave with deep appreciation, lasting affinity and a desire to return or even relocate. This is not simply operational excellence. It is nation-building through hospitality. What You'll Do High-Level Guest Execution Lead the execution of complex, high-profile VVIP itineraries, ensuring calm, controlled delivery across all touchpoints. Think ten steps ahead: anticipating risks, sensitivities, logistical friction and reputational exposure before they arise. Design moments of intentional surprise and elevation while maintaining full discretion and protocol alignment. Maintain end-to-end ownership of the guest journey, eliminating operational fragmentation. Operate with the judgment and maturity required in politically and culturally sensitive environments. Seamless Experience &amp; Anticipatory Leadership Ensure every guest experience feels effortless, intentional and meticulously considered. Establish internal standards that exceed supplier baseline capabilities; vendors support delivery, but do not define quality. Build structured pre-visit scenario planning and contingency frameworks. Maintain 24/7 operational readiness during high-profile periods and major events. Ensure that guest transitions are smooth, calm and never reactive. Discretion, Data Sensitivity &amp; Information Stewardship Treat all guest information as highly sensitive and reputationally critical. Ensure disciplined handling of confidential data in alignment with HQ's secure systems and governance frameworks. Enforce need-to-know information flow and minimize exposure across stakeholders. Demonstrate absolute discretion in communication, escalation and decision-making. Model ethical conduct and professional restraint at all times. Government &amp; Protocol Navigation Serve as the primary operational liaison within government-facing environments. Navigate national and cultural protocols with precision and respect. Demonstrate strong diplomatic communication skills in stakeholder engagement. Exercise judgment in situations where nuance, sensitivity and political awareness are required. Act as a trusted operator capable of taking ownership without creating noise or unnecessary escalation. Team Building &amp; Institutional Capability Recruit, build and mentor a high-performing Qatar-based VVIP operations team. Establish clear standards, ways of working, governance structures and accountability frameworks from day one. Transition from hands-on execution to structured leadership while maintaining quality control. Develop training programs that embed cultural intelligence, discretion and anticipatory thinking into the team. Collaborate closely with HQ across strategy, innovation, finance and experience design. Governance, Reporting &amp; Continuous Improvement Deliver structured operational reporting and post-visit reviews. Identify improvement opportunities across suppliers, systems and stakeholder coordination. Ensure clarity of service tiers, escalation pathways and operational ownership. Contribute to the long-term refinement of the VVIP hosting model. Who You Are You bring a minimum of 10 years of senior leadership experience within VVIP operations, diplomatic protocol, ultra-luxury hospitality, UHNW servicing or government-level hosting within the GCC. You have demonstrated experience leading high-stakes, high-sensitivity guest engagements and proven ability to operate calmly and effectively in politically nuanced or protocol-heavy environments. You have experience building and scaling operational teams from the ground up. You have strong crisis-management capability and anticipatory operational judgment. You have deep understanding of Qatar and GCC cultural expectations, protocol standards and premium service networks, and you have evidence of disciplined information handling and confidentiality in prior roles. You are steady, composed and unflappable under pressure. You are discreet by instinct; you do not over-communicate or escalate unnecessarily. You are politically and culturally intelligent, detail-oriented without losing strategic perspective, and you demonstrate mature judgment and emotional restraint. You are capable of building trust with senior stakeholders quickly and quietly, and you are comfortable operating in high-visibility, high-accountability environments. Bilingual Arabic English proficiency is strongly preferred.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>You bring a minimum of 10 years of senior leadership experience within VVIP operations, diplomatic protocol, ultra-luxury hospitality, UHNW servicing or government-level hosting within the GCC. You have demonstrated experience leading high-stakes, high-sensitivity guest engagements and proven ability to operate calmly and effectively in politically nuanced or protocol-heavy environments. You have experience building and scaling operational teams from the ground up. You have strong crisis-management capability and anticipatory operational judgment. You have deep understanding of Qatar and GCC cultural expectations, protocol standards and premium service networks, and you have evidence of disciplined information handling and confidentiality in prior roles. You are steady, composed and unflappable under pressure. You are discreet by instinct; you do not over-communicate or escalate unnecessarily. You are politically and culturally intelligent, detail-oriented without losing strategic perspective, and you demonstrate mature judgment and emotional restraint. You are capable of building trust with senior stakeholders quickly and quietly, and you are comfortable operating in high-visibility, high-accountability environments. Bilingual Arabic English proficiency is strongly preferred.</p><p>Essential:</p><ul><li>Minimum 10 years of senior leadership in VVIP operations, diplomatic protocol or government-level hosting within the GCC</li><li>Demonstrated experience leading high-stakes, high-sensitivity guest engagements</li><li>Proven ability to operate in politically nuanced or protocol-heavy environments</li><li>Experience building and scaling operational teams</li><li>Strong crisis-management capability and anticipatory operational judgment</li><li>Deep understanding of Qatar and GCC cultural expectations and protocol standards</li><li>Evidence of disciplined information handling and confidentiality</li></ul><p>Preferred:</p><ul><li>Bilingual Arabic English proficiency</li></ul>

Who You'll Work With<br><br>You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.<br><br>In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.<br><br>When you join us, you will have:<br><br>Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.<br><br>Your Impact<br><br>You will proactively shape creative communications strategies to showcase McKinsey’s knowledge and assets, maintain the firm’s reputation, and bring campaigns to life in the MEO.<br><br>You will lead the planning and execution of flagship events, roundtables, and partner dinners, while also managing sponsorship negotiations and speaking opportunities. Your work involves supporting practice-specific events in collaboration with client activation teams, overseeing event vendors as needed, and driving post-event amplification in partnership with the Digital Lead. Additionally, you will ensure firm themes are seamlessly integrated into the overall branding and narrative for a cohesive and impactful event strategy.<br><br>In terms of creating effective communications: you’ll drive high-quality writing and editing by leading/enabling teams to develop clear, structured and engaging written communications that rigorously follow conventions of written English (and local languages when relevant). Along with cell leaders, you will manage the firm’s reputational risk by mapping strengths/weaknesses and handling opportunities/threats. You’ll anticipate, identify and respond to reputation risk issues to protect and enhance McKinsey's reputation by reviewing materials and proactively shaping narratives.<br><br>You’ll conduct strategic assessments to support execution and prioritization of communication campaigns and events (e.g., competitor insights, event speaker research), collating insights into actionable formats for leadership and ensuring alignment with project briefs when applicable. You’ll establish high-quality and consistent branding (i.e., firm's signature voice, visuals, and narrative) across communications platforms and channels in support of relevant brand pivots, ensuring resonance with target audiences and alignment with strategic objectives.<br><br>In terms of project management and creation: you’ll define and direct appropriate strategic communications objectives and strategies to achieve them; help radiate priorities and important topics across existing channels, and ensure appropriate positioning with key stakeholders. You’ll manage development and dissemination of external and/or internal websites and publications. You’ll develop and execute reputation-building programs through a mix of publishing activities (e.g., monitoring of media relations and public relations, targeted knowledge dissemination). You’ll identify, secure and manage appropriate partnerships with internal or external stakeholders and build network of key editors, journalists, policymakers, senior executives, and academics and work with partners to strengthen relationships with these audiences.<br><br>You’ll also advise and counsel partners in developing networking programs to strengthen relationships with clients, potential clients and media. You’ll manage communications team, including hiring, developing, coaching, and evaluating team members, as applicable. You’ll develop strategy and corresponding metrics to measure impact and implement related data collection/reporting mechanisms, applying analysis to optimize decision-making and outreach strategies across the marketing funnel following firm unified measurement guidelines and frameworks. You will foster an agile team environment, encouraging iterative work processes, delivering work-in-progress frequently, and collaborating in quick, iterative rounds.<br><br>Furthermore, you’ll coach and support immediate team and junior colleagues, as applicable and enable a collaborative and inclusive environment for the team while empowering individuals to be innovative and performance-driven. You’ll manage contact databases to maximize dissemination and engagement. You will actively gather audience insight to be shared with authors and stakeholders, adjusting outreach strategies to optimize engagement across the marketing funnel. You’ll role model Marketing Mindsets behaviors, ensuring the team receives adequate training, actively uses MM tools and terminology, and applies them to drive impactful outcomes.<br><br>You will join a group of communications professionals within the firm’s Reach and Engagement function. These colleagues help ensure that appropriate insights reach designated audiences, delivering tailored and impactful messaging to build awareness and engagement with McKinsey’s distinctive knowledge on a variety of topics. They shape the way the firm connects with people—from clients to employees to alumni—strengthening institutional relationships, connections and affiliations.<br><br>Through partnership with senior leaders and stakeholders across communications initiatives, you will serve as a leader to your team and will drive the development and execution of best-in-class global communications programs, events, and publications that will enable client activation and funnel building across all channels. By leveraging strategic project briefs, data-driven insights, and a deep understanding of audience needs, you will ensure communications efforts are aligned with the firm’s priorities and deliver measurable impact. You will proactively shape creative communications content and tactics to showcase McKinsey’s capabilities, knowledge, and assets. Additionally, you will maintain McKinsey’s reputation, punctuate its expertise, and bring campaigns to life in relevant ways across channels, platforms, and stakeholders.<br><br>You will be based in Doha, Qatar as part of the MEO Communications team.<br><br>Your Qualifications and Skills<br><br>Bachelor’s degree or equivalent education or work experience required+8 years of experience in a business communications-related field, a benefit if in a professional services environment, corporate communications role, government, or communications agency background Experience developing complex integrated communications programs Experience creating and maintaining accurate budgets, schedules and timelines for project Broad skillset across relevant communication service lines and platforms (e.g., external/internal comms, media relations, executive communications, events Excellent at reconciling conflicting priorities and coordinating different efforts within a fast-paced, influence-driven, fluid, ambiguous and agile operating environment Exceptional ability to develop an internal network and exhibit presence, credibility and confidence in advising partners and senior colleagues Outstanding organizational and project management skills; ability to execute with speed, high level of accuracy and efficiency, attention to detail, and follow-through Excellent instinct for reputational risks and exercise outstanding judgement; ability to counsel internal stakeholders and help them achieve their objectives while also mitigating risks Ability to provide excellent leadership for junior colleagues, fostering psychological safety, inclusion, and a collaborative environment while encouraging innovation and performance Outstanding communication skills (e.g., writing, editing, storytelling) across formats (e.g., written, verbal/presentation, digital-ready content) with an ability to craft messaging that resonates with audiences at different stages of the funnel and aligns with strategic objectives Fluent level languages skills in verbal and written English are required

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>To lead, manage, and drive the overall sales performance of all MTM Group gym facilities and brands by developing and implementing Group-wide sales strategies, proactively monitoring sales performance through reports, dashboards and visual management tools, identifying system and process gaps, and continuously improving sales processes to ensure sustainable revenue growth, stronger conversion, accurate reporting, and consistent execution across all locations. The role provides strategic and operational leadership to facility Sales Supervisors and sales teams while ensuring that each brand's commercial requirements are supported within a consistent Group sales framework.</p><p><br></p><p>Group Sales Strategy &amp; Performance </p><p> Develop and implement the overall sales strategy for all MTM Group gym facilities and brands in alignment with company revenue objectives. </p><p> Establish monthly, quarterly, and annual sales targets for each facility in coordination with Operations and Management. </p><p> Take overall ownership of consolidated membership sales performance across all MTM Group facilities. </p><p> Monitor facility performance against budget, targets, forecasts, and historical results and initiate corrective actions where required. </p><p> Develop monthly sales action plans and recovery plans for facilities that are below target. </p><p> Identify sales growth opportunities across facilities, membership categories, corporate accounts, campaigns, and new market segments. </p><p> Ensure that sales initiatives support both individual facility requirements and the overall commercial objectives of MTM Group. </p><p> Recommend pricing, membership packages, promotional mechanics, sales incentives, and commercial initiatives based on performance trends and market requirements. </p><p><br></p><p>Leadership &amp; Sales Team Management </p><p> Lead, coach, and develop Sales Supervisors and facility sales teams across all MTM Group locations.</p><p>Establish consistent sales expectations, processes, service standards, and performance management practices across all facilities. </p><p> Conduct regular sales meetings with Sales Supervisors to review performance, challenges, forecasts, lead pipelines, renewals, and action plans. </p><p> Support Sales Supervisors in managing individual Sales Executive performance and addressing underperformance. </p><p> Establish individual and team KPIs aligned with facility and Group objectives. </p><p> Conduct periodic performance reviews and recommend appropriate development or corrective action where required. </p><p> Identify training requirements and coordinate sales training, coaching, workshops, and knowledge-sharing initiatives. </p><p> Develop a strong sales culture focused on accountability, customer experience, teamwork, continuous improvement, and achievement of targets. </p><p> Support succession planning and development of high-potential sales employees. </p><p><br></p><p>Lead Management &amp; Conversion </p><p> Establish and monitor Group-wide standards for handling leads, inquiries, follow-ups, trials, tours, and membership conversions. </p><p> Monitor lead response time, contact rate, appointment rate, show-up rate, trial conversion, membership conversion, and follow-up effectiveness. </p><p> Ensure all sales leads are properly assigned, contacted, followed up, and accurately recorded within the approved company system. </p><p> Conduct regular reviews of uncontacted, inactive, lost, or aging leads and ensure corrective action is taken. </p><p> Develop strategies to improve lead conversion and reduce lost sales opportunities. </p><p> Ensure consistent implementation of lead management procedures across all facilities. </p><p> Work with Sales Supervisors to improve objection handling, closing techniques, follow-up standards, and customer engagement. </p><p><br></p><p>Membership Renewals &amp; Retention </p><p> Establish Group-wide renewal and expiry management processes. </p><p> Monitor membership expiry pipelines and renewal performance across all facilities. </p><p> Ensure Sales Supervisors distribute, monitor, and follow up expiry lists effectively. </p><p> Develop initiatives to improve renewal rates, reduce membership attrition, and re-engage expired members. </p><p> Analyze cancellation, non-renewal, and lost-member trends and recommend appropriate corrective actions. </p><p> Coordinate with Operations and Customer Service to address service issues that negatively affect membership retention. </p><p><br></p><p>Sales Reporting, Visual Monitoring &amp; Systems Improvement </p><p> Proactively monitor sales performance across all facilities through daily, weekly, and monthly reports, dashboards, visual performance trackers, and other available reporting tools. </p><p> Regularly review sales trends, conversion ratios, lead activity, membership performance, renewals, revenue achievement, and team productivity to identify performance gaps at an early stage. </p><p> Develop and maintain clear sales visuals, dashboards, and management reports that provide an accurate overview of Group, brand, facility, team, and individual sales performance. </p><p> Consolidate daily, weekly, monthly, quarterly, and annual sales performance reports across all MTM Group facilities. </p><p> Analyze facility-level and Group-level performance including membership sales, new memberships, renewals, revenue achievement, lead volumes, conversion, trials, appointments, sales productivity, average membership value, retention, expiry performance, and lost sales opportunities. </p><p> Identify inconsistencies, weaknesses, bottlenecks, or gaps within current sales systems, reporting processes, CRM/ERP workflows, lead management processes, and data collection methods. </p><p> Proactively recommend and implement improvements to sales systems and processes to strengthen visibility, accountability, efficiency, data accuracy, and overall sales performance. </p><p> Work closely with IT, Operations, Marketing, Finance, and Management to improve system functionality and ensure sales reporting tools provide meaningful and actionable information. </p><p> Regularly audit sales data and reports to ensure accuracy, completeness, and consistency across all MTM Group facilities. </p><p> Identify areas where manual processes can be automated or simplified to improve reporting efficiency and reduce the risk of errors or missed sales opportunities. </p><p> Establish early-warning indicators and performance flags to identify facilities, teams, individuals, campaigns, or lead sources that require immediate intervention. </p><p> Ensure that sales data is not only reported but actively analyzed and translated into corrective actions, improvement plans, and commercial recommendations. </p><p> Present sales performance, risks, opportunities, forecasts, and recommendations to senior management. </p><p> Develop accurate sales forecasts based on current pipeline, historical performance, seasonality, marketing campaigns, and facility trends. </p><p><br></p><p>Marketing &amp; Commercial Coordination </p><p> Work closely with the Marketing Department to align marketing campaigns with Group and facility sales objectives.</p><p>Provide Marketing with sales insights, lead quality feedback, conversion data, campaign performance, and facility requirements. </p><p> Evaluate the commercial effectiveness of campaigns based on lead generation, conversion, membership revenue, and return on investment. </p><p> Coordinate the preparation and execution of facility-specific and Group-wide promotional campaigns. </p><p> Ensure Sales Supervisors and Sales Executives are properly briefed on all promotions, offers, pricing, and campaign conditions before launch. </p><p> Recommend campaigns or promotional initiatives based on sales trends, seasonal performance, competitor activity, and business requirements. </p><p><br></p><p>Customer Experience &amp; Sales Standards </p><p> Ensure consistent customer service and sales experience across all MTM Group brands and facilities. </p><p> Establish standards for facility tours, membership presentations, inquiries, follow-ups, objection handling, and closing. </p><p> Conduct periodic facility visits and sales audits to evaluate customer experience and sales execution. </p><p> Ensure that membership products, pricing, terms, promotions, and facility programs are accurately communicated by all sales staff. </p><p> Support the resolution of escalated customer concerns relating to membership sales or commercial matters. </p><p> Work with Operations teams to identify operational or service issues affecting sales and customer retention. </p><p><br></p><p>Sales Processes, Systems &amp; Compliance </p><p> Develop, standardize, and continuously improve Group-wide sales SOPs, workflows, reporting templates, and controls. </p><p> Ensure all Sales Supervisors and Sales Executives comply with approved sales procedures, company policies, pricing structures, and promotional terms. </p><p> Ensure accurate and timely entry of leads, prospects, member information, follow-ups, and sales results within the approved ERP/CRM system. </p><p> Conduct periodic audits of sales records, membership documentation, discount approvals, lead databases, and reporting accuracy. </p><p> Identify process gaps, data quality issues, or potential sales leakage and implement appropriate corrective measures. </p><p> Ensure proper documentation and authorization of discounts, exceptions, promotional memberships, and other commercial arrangements. </p><p><br></p><p>Business Development </p><p> Identify opportunities for corporate memberships, partnerships, community activations, referral programs, and strategic alliances. </p><p> Support development of new revenue channels and membership acquisition initiatives. </p><p> Identify cross-selling opportunities between MTM Group brands and facilities where commercially appropriate. </p><p> Monitor competitor activity, pricing, promotions, membership structures, and market developments and provide recommendations to Management. </p><p> Support the commercial planning and sales launch of new MTM Group facilities, brands, products, or services. Budgeting &amp; Forecasting </p><p> Participate in preparation of annual membership sales budgets and revenue targets for all facilities. </p><p> Prepare monthly and quarterly sales forecasts. </p><p> Monitor actual performance against approved budgets and identify potential revenue risks at an early stage. </p><p> Develop recovery strategies where facilities are projected to miss targets. </p><p> Support Management with sales assumptions and commercial data required for business planning. </p><p><br></p><p>General Management Responsibilities</p><p> Attend management and operational meetings as required and provide updates on Group sales performance. </p><p> Maintain strong coordination between Sales, Operations, Marketing, Customer Service, Finance, IT, and other relevant departments. </p><p> Ensure confidentiality and responsible handling of company, member, and commercial information. </p><p> Perform other sales management responsibilities reasonably assigned by Management in line with the scope of the position</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Education </p><p> Bachelor's degree in Business Administration, Sales, Marketing, Management, or a related discipline preferred. </p><p><br></p><p>Experience </p><p> Minimum 5-7 years of progressive sales experience, preferably within the fitness, hospitality, leisure, wellness, retail, or membership-based service industry. </p><p> Minimum 2-3 years in a sales leadership or multi-site sales management role. </p><p> Demonstrated experience managing sales teams and achieving revenue targets. </p><p> Experience managing multiple locations, branches, or business units is highly preferred. </p><p><br></p><p>Knowledge &amp; Skills </p><p> Strong sales leadership and people-management capability. </p><p> Strong understanding of sales funnels, lead management, conversion, retention, and membership sales. </p><p> Excellent analytical and commercial skills with the ability to interpret data and convert findings into actionable plans. </p><p> Strong knowledge of sales forecasting, budgeting, KPI management, dashboards, and performance reporting. </p><p> Ability to identify system gaps, process weaknesses, and opportunities for automation or continuous improvement. </p><p> Strong coaching, communication, negotiation, presentation, and stakeholder-management skills. </p><p> Ability to manage multiple facilities, brands, and competing priorities. </p><p> Strong working knowledge of CRM/ERP systems and Microsoft Excel/reporting tools. </p><p> Strong customer-service orientation with a high level of accountability, integrity, and commercial awareness</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Citi Services is a world-leading provider of cash management, trade services and custody products to Financial Institutions, Public Sector, Corporate and Commercial clients across more than 100 countries. Our global network is uniquely positioned to serve clients with local and cross-border needs through integrated reporting, digital solutions and deep institutional expertise</p><br><br><br><p>This is a rare opportunity to lead Citi's Services business across three high-growth GCC markets — Kuwait, Qatar and Oman. As a senior member of both the MEP Services subcluster leadership team and the Country Management teams for all three markets, you will shape and execute a cross-border strategy that drives market share growth, deepens client relationships, and reinforces Citi's position as the leading global transaction banking provider in the region</p><br><br><br><p>As Services Head, you will serve as the senior strategic leader and primary client engagement head for the Services business across Kuwait, Qatar and Oman — with direct influence over revenue outcomes, talent strategy, regulatory relationships, and the digital innovation agenda. This is a platform for leaders who aspire to broader MEA or global leadership roles within Citi</p><br><br><br><p><b>Key Responsibilities</b></p><br><br><p>Responsibilities are organized across six core leadership pillars:</p><br><br><p><b>1. Strategic Leadership</b></p><br><br><ul><li><p>Define and execute short- and long-term Services strategy aligned to MEA cluster and global objectives</p><br><br></li><li><p>Expand market and client wallet share; broaden the client solutions portfolio across all segments</p><br><br></li><li><p>Navigate a complex matrix environment, aligning stakeholders across competing priorities</p><br><br></li><li><p>Drive the digital transformation and innovation agenda in response to GCC market trends and fintech disruption</p><br><br></li><li><p>Develop strategic responses to macroeconomic shifts, crisis scenarios and evolving risk profiles</p><br><br></li><li><p>Ensure the overall business strategy is clearly articulated to all key stakeholders including CCOs, Banking, Services teams, Operations, Technology and second- and third-line partners</p><br><br></li></ul><p><b>2. Business &amp; Revenue Growth</b></p><br><br><ul><li><p>Deliver on Revenue, EBIT, Expenses and all agreed financial KPIs across Kuwait, Qatar and Oman</p><br><br></li><li><p>Lead client acquisition, retention and wallet-share expansion strategy across all Services business lines</p><br><br></li><li><p>Oversee the end-to-end Services business, including sales, product, operations and technology teams</p><br><br></li><li><p>Work closely with the Services Operations Head to advance the business agenda</p><br><br></li><li><p>Identify, develop and prioritize technology business cases, obtaining cluster and global buy-in</p><br><br></li><li><p>Compete effectively against traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions</p><br><br></li></ul><p><b>3. Client Engagement</b></p><br><br><ul><li><p>Serve as the primary client engagement head for all Services business across the three markets</p><br><br></li><li><p>Generate active, senior-level client interactions and build strategic, long-term client relationships</p><br><br></li><li><p>Deploy optimal service solutions tailored to client needs across all segments and business lines</p><br><br></li><li><p>Provide leadership to the Services team in advancing advice, insights and solutions to the client base</p><br><br></li><li><p>Drive execution of client experience initiatives aligned to Citi's "Be the Best for our Clients" vision</p><br><br></li><li><p>Partner with Banking and Markets colleagues to deliver a balanced, country-wide client strategy</p><br><br></li></ul><p><b>4. Risk &amp; Governance</b></p><br><br><ul><li><p>Maintain full responsibility for credit, operational, conduct and compliance risk management across all three markets</p><br><br></li><li><p>Ensure regulatory and statutory compliance at all times; foster a strong control culture within the team</p><br><br></li><li><p>Actively participate in Internal Audit and External (Regulatory) audit processes, ensuring timely deliverables and representation of risk mitigants for optimum results</p><br><br></li><li><p>Engage in Legal Vehicle Governance processes and proactively escalate potential franchise-level issues</p><br><br></li><li><p>Develop deep Balance Sheet expertise; act as a strong partner in negotiating with Treasury and Markets, balancing Services priorities with franchise-wide considerations</p><br><br></li><li><p>Participate actively in Country governance forums, ensuring decision-making inclusion across all critical elements that impact the franchise</p><br><br></li></ul><p><b>5. Stakeholder &amp; External Engagement</b></p><br><br><ul><li><p>Articulate business strategy clearly to CCOs, Banking, Operations, Technology and all control partners</p><br><br></li><li><p>Build productive, trust-based working relationships with regulatory bodies, supervisors and policy makers across Kuwait, Qatar and Oman</p><br><br></li><li><p>Represent Citi externally at industry associations, forums, congresses, conferences and committees</p><br><br></li><li><p>Drive Regulatory Advocacy to achieve business objectives and support Citi's franchise positioning in the three markets</p><br><br></li><li><p>Maintain strong internal alignment across MEP subcluster leadership, global Services heads, and Country Management teams</p><br><br></li></ul><p><b>6. People &amp; Culture</b></p><br><br><ul><li><p>Build and lead a high-performing, diverse and inclusive Services team across Kuwait, Qatar and Oman</p><br><br></li><li><p>Drive an effective talent strategy, ensuring appropriately skilled and experienced individuals are in critical roles</p><br><br></li><li><p>Develop the next generation of Services leadership within the organization</p><br><br></li><li><p>Promote an ethical, inclusive culture embedded in Citi's highest standards of conduct</p><br><br></li><li><p>Engage employees meaningfully in the broader business strategy and organizational direction</p><br><br></li><li><p>Foster a strong control environment and risk-aware culture at all levels of the team</p><br><br></li></ul><br><p><b>What We're Looking For</b></p><br><br><p><b>Essential Requirements</b></p><br><br><p>Candidates must be able to demonstrate the following:</p><br><br><ul><li><p><b>15+ years</b>&nbsp;of work experience in the financial services industry, including&nbsp;<b>10+ years</b>&nbsp;at a senior managerial level</p><br><br></li><li><p><b>Deep transaction banking expertise</b>&nbsp;— cash management, trade services and/or custody products</p><br><br></li><li><p><b>Proven success</b>&nbsp;leading multi-country or cluster-level business strategy and delivering financial results (Revenue, EBIT, P&amp;L)</p><br><br></li><li><p><b>Strong risk and governance track record</b>&nbsp;— credit, operational, conduct and compliance risk management</p><br><br></li><li><p><b>Excellent financial acumen</b>, including experience preparing business plans and financial cases</p><br><br></li><li><p><b>Strong Balance Sheet understanding</b>&nbsp;and familiarity with risk and finance frameworks at a legal entity level</p><br><br></li><li><p><b>Experience managing dynamic, diverse and cross-functional teams</b>&nbsp;across geographies</p><br><br></li><li><p><b>Demonstrated ability to align global strategy with local execution</b>, balancing front, middle and back-office resources</p><br><br></li><li><p><b>Executive-level communication skills</b>&nbsp;— written and verbal, for internal and external audiences including regulators, clients and senior management</p><br><br></li><li><p><b>Fluency in English</b>&nbsp;(both written and verbal).</p><br><br></li><li><p><b>University degree</b>&nbsp;(Bachelor's minimum required)</p><br><br></li></ul><br><p><b>Preferred &amp; Advantageous Experience</b></p><br><br><p>The following experience would strengthen a candidate's profile:</p><br><br><ul><li><p>Prior&nbsp;<b>GCC or broader MEA market experience</b>&nbsp;in a senior Services or transaction banking leadership role</p><br><br></li><li><p><b>Master's degree</b>&nbsp;in Business, Finance or a related field</p><br><br></li><li><p><b>Arabic language proficiency</b>&nbsp;(spoken and/or written)</p><br><br></li><li><p><b>Digital transformation and fintech engagement</b>&nbsp;experience within a financial institution</p><br><br></li><li><p><b>Established regulatory relationships</b>&nbsp;with GCC central banks, supervisors or government institutions</p><br><br></li><li><p><b>Legal Vehicle governance experience</b>&nbsp;and familiarity with managing a banking legal entity</p><br><br></li><li><p><b>Track record of gaining Senior Management buy-in</b>&nbsp;for and executing country-level growth strategies</p><br><br></li></ul><br><p><b>Skills &amp; Competencies</b></p><br><br><p><b>Why This Role? Development &amp; Career Value</b></p><br><br><p>This position provides unparalleled exposure to one of the most strategically important banking clusters in the MEA region. As a C15/Director, you will be positioned at the intersection of regional strategy, global influence, and client impact.</p><br><br><p><b>What you will gain:</b></p><br><br><ul><li><p><b>Multi-market franchise leadership</b>&nbsp;— Full accountability for the Services business across three GCC markets, as part of MEA's largest Citi franchise</p><br><br></li><li><p><b>Regulatory &amp; governance expertise</b>&nbsp;— Direct engagement with central banks, supervisors and policy makers in Kuwait, Qatar and Oman, building rare regulatory advocacy competencies</p><br><br></li><li><p><b>Innovation &amp; digital agenda</b>&nbsp;— Lead Citi's digital transformation and fintech response in one of the world's most progressive banking markets</p><br><br></li><li><p><b>Senior leadership network</b>&nbsp;— Build relationships across Citi's MEP leadership, global Services heads, country CCOs, and senior external stakeholders at the highest levels</p><br><br></li><li><p><b>Integrative thinking development</b>&nbsp;— Navigate complex, multi-dimensional challenges that develop capabilities suited to the most senior global financial leadership roles</p><br><br></li><li><p><b>Career acceleration</b>&nbsp;— A C15/Director role spanning three markets positions you for accelerated progression toward broader MEA or global Services leadership within Citi</p><br><br></li></ul><br><p><i><b>Location flexibility:</b>&nbsp;This role may be based in Kuwait City or Doha. The final location will be agreed through mutual discussion with the appointed candidate, reflecting Citi's commitment to attracting the very best talent for this leadership position. The role requires regular travel across all three markets</i></p><br><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Institutional Sales<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Solution Sales<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Discover your future at Citi <p>Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.</p><br> Job Overview <p>Citi Services is a world-leading provider of cash management, trade services and custody products to Financial Institutions, Public Sector, Corporate and Commercial clients across more than 100 countries. Our global network is uniquely positioned to serve clients with local and cross-border needs through integrated reporting, digital solutions and deep institutional expertise</p><br><p>This is a rare opportunity to lead Citi's Services business across three high-growth GCC markets — Kuwait, Qatar and Oman. As a senior member of both the MEP Services subcluster leadership team and the Country Management teams for all three markets, you will shape and execute a cross-border strategy that drives market share growth, deepens client relationships, and reinforces Citi's position as the leading global transaction banking provider in the region</p><br><p>As Services Head, you will serve as the senior strategic leader and primary client engagement head for the Services business across Kuwait, Qatar and Oman — with direct influence over revenue outcomes, talent strategy, regulatory relationships, and the digital innovation agenda. This is a platform for leaders who aspire to broader MEA or global leadership roles within Citi</p><br><p><b>Key Responsibilities</b></p><br><p>Responsibilities are organized across six core leadership pillars:</p><br><p><b>1. Strategic Leadership</b></p><br><ul><li><p>Define and execute short- and long-term Services strategy aligned to MEA cluster and global objectives</p><br></li><li><p>Expand market and client wallet share; broaden the client solutions portfolio across all segments</p><br></li><li><p>Navigate a complex matrix environment, aligning stakeholders across competing priorities</p><br></li><li><p>Drive the digital transformation and innovation agenda in response to GCC market trends and fintech disruption</p><br></li><li><p>Develop strategic responses to macroeconomic shifts, crisis scenarios and evolving risk profiles</p><br></li><li><p>Ensure the overall business strategy is clearly articulated to all key stakeholders including CCOs, Banking, Services teams, Operations, Technology and second- and third-line partners</p><br></li></ul><p><b>2. Business &amp; Revenue Growth</b></p><br><ul><li><p>Deliver on Revenue, EBIT, Expenses and all agreed financial KPIs across Kuwait, Qatar and Oman</p><br></li><li><p>Lead client acquisition, retention and wallet-share expansion strategy across all Services business lines</p><br></li><li><p>Oversee the end-to-end Services business, including sales, product, operations and technology teams</p><br></li><li><p>Work closely with the Services Operations Head to advance the business agenda</p><br></li><li><p>Identify, develop and prioritize technology business cases, obtaining cluster and global buy-in</p><br></li><li><p>Compete effectively against traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions</p><br></li></ul><p><b>3. Client Engagement</b></p><br><ul><li><p>Serve as the primary client engagement head for all Services business across the three markets</p><br></li><li><p>Generate active, senior-level client interactions and build strategic, long-term client relationships</p><br></li><li><p>Deploy optimal service solutions tailored to client needs across all segments and business lines</p><br></li><li><p>Provide leadership to the Services team in advancing advice, insights and solutions to the client base</p><br></li><li><p>Drive execution of client experience initiatives aligned to Citi's "Be the Best for our Clients" vision</p><br></li><li><p>Partner with Banking and Markets colleagues to deliver a balanced, country-wide client strategy</p><br></li></ul><p><b>4. Risk &amp; Governance</b></p><br><ul><li><p>Maintain full responsibility for credit, operational, conduct and compliance risk management across all three markets</p><br></li><li><p>Ensure regulatory and statutory compliance at all times; foster a strong control culture within the team</p><br></li><li><p>Actively participate in Internal Audit and External (Regulatory) audit processes, ensuring timely deliverables and representation of risk mitigants for optimum results</p><br></li><li><p>Engage in Legal Vehicle Governance processes and proactively escalate potential franchise-level issues</p><br></li><li><p>Develop deep Balance Sheet expertise; act as a strong partner in negotiating with Treasury and Markets, balancing Services priorities with franchise-wide considerations</p><br></li><li><p>Participate actively in Country governance forums, ensuring decision-making inclusion across all critical elements that impact the franchise</p><br></li></ul><p><b>5. Stakeholder &amp; External Engagement</b></p><br><ul><li><p>Articulate business strategy clearly to CCOs, Banking, Operations, Technology and all control partners</p><br></li><li><p>Build productive, trust-based working relationships with regulatory bodies, supervisors and policy makers across Kuwait, Qatar and Oman</p><br></li><li><p>Represent Citi externally at industry associations, forums, congresses, conferences and committees</p><br></li><li><p>Drive Regulatory Advocacy to achieve business objectives and support Citi's franchise positioning in the three markets</p><br></li><li><p>Maintain strong internal alignment across MEP subcluster leadership, global Services heads, and Country Management teams</p><br></li></ul><p><b>6. People &amp; Culture</b></p><br><ul><li><p>Build and lead a high-performing, diverse and inclusive Services team across Kuwait, Qatar and Oman</p><br></li><li><p>Drive an effective talent strategy, ensuring appropriately skilled and experienced individuals are in critical roles</p><br></li><li><p>Develop the next generation of Services leadership within the organization</p><br></li><li><p>Promote an ethical, inclusive culture embedded in Citi's highest standards of conduct</p><br></li><li><p>Engage employees meaningfully in the broader business strategy and organizational direction</p><br></li><li><p>Foster a strong control environment and risk-aware culture at all levels of the team</p><br></li></ul><p><b>What We're Looking For</b></p><br><p><b>Essential Requirements</b></p><br><p>Candidates must be able to demonstrate the following:</p><br><ul><li><p><b>15+ years</b>&nbsp;of work experience in the financial services industry, including&nbsp;<b>10+ years</b>&nbsp;at a senior managerial level</p><br></li><li><p><b>Deep transaction banking expertise</b>&nbsp;— cash management, trade services and/or custody products</p><br></li><li><p><b>Proven success</b>&nbsp;leading multi-country or cluster-level business strategy and delivering financial results (Revenue, EBIT, P&amp;L)</p><br></li><li><p><b>Strong risk and governance track record</b>&nbsp;— credit, operational, conduct and compliance risk management</p><br></li><li><p><b>Excellent financial acumen</b>, including experience preparing business plans and financial cases</p><br></li><li><p><b>Strong Balance Sheet understanding</b>&nbsp;and familiarity with risk and finance frameworks at a legal entity level</p><br></li><li><p><b>Experience managing dynamic, diverse and cross-functional teams</b>&nbsp;across geographies</p><br></li><li><p><b>Demonstrated ability to align global strategy with local execution</b>, balancing front, middle and back-office resources</p><br></li><li><p><b>Executive-level communication skills</b>&nbsp;— written and verbal, for internal and external audiences including regulators, clients and senior management</p><br></li><li><p><b>Fluency in English</b>&nbsp;(both written and verbal).</p><br></li><li><p><b>University degree</b>&nbsp;(Bachelor's minimum required)</p><br></li></ul><p><b>Preferred &amp; Advantageous Experience</b></p><br><p>The following experience would strengthen a candidate's profile:</p><br><ul><li><p>Prior&nbsp;<b>GCC or broader MEA market experience</b>&nbsp;in a senior Services or transaction banking leadership role</p><br></li><li><p><b>Master's degree</b>&nbsp;in Business, Finance or a related field</p><br></li><li><p><b>Arabic language proficiency</b>&nbsp;(spoken and/or written)</p><br></li><li><p><b>Digital transformation and fintech engagement</b>&nbsp;experience within a financial institution</p><br></li><li><p><b>Established regulatory relationships</b>&nbsp;with GCC central banks, supervisors or government institutions</p><br></li><li><p><b>Legal Vehicle governance experience</b>&nbsp;and familiarity with managing a banking legal entity</p><br></li><li><p><b>Track record of gaining Senior Management buy-in</b>&nbsp;for and executing country-level growth strategies</p><br></li></ul><p><b>Skills &amp; Competencies</b></p><br><p><b>Why This Role? Development &amp; Career Value</b></p><br><p>This position provides unparalleled exposure to one of the most strategically important banking clusters in the MEA region. As a C15/Director, you will be positioned at the intersection of regional strategy, global influence, and client impact.</p><br><p><b>What you will gain:</b></p><br><ul><li><p><b>Multi-market franchise leadership</b>&nbsp;— Full accountability for the Services business across three GCC markets, as part of MEA's largest Citi franchise</p><br></li><li><p><b>Regulatory &amp; governance expertise</b>&nbsp;— Direct engagement with central banks, supervisors and policy makers in Kuwait, Qatar and Oman, building rare regulatory advocacy competencies</p><br></li><li><p><b>Innovation &amp; digital agenda</b>&nbsp;— Lead Citi's digital transformation and fintech response in one of the world's most progressive banking markets</p><br></li><li><p><b>Senior leadership network</b>&nbsp;— Build relationships across Citi's MEP leadership, global Services heads, country CCOs, and senior external stakeholders at the highest levels</p><br></li><li><p><b>Integrative thinking development</b>&nbsp;— Navigate complex, multi-dimensional challenges that develop capabilities suited to the most senior global financial leadership roles</p><br></li><li><p><b>Career acceleration</b>&nbsp;— A C15/Director role spanning three markets positions you for accelerated progression toward broader MEA or global Services leadership within Citi</p><br></li></ul><p><i><b>Location flexibility:</b>&nbsp;This role may be based in Kuwait City or Doha. The final location will be agreed through mutual discussion with the appointed candidate, reflecting Citi's commitment to attracting the very best talent for this leadership position. The role requires regular travel across all three markets</i></p><br><br><br><br><br><br><br><br><br><br><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family Group: </b>Institutional Sales<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><b>Job Family:</b>Solution Sales<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br> <br> </div>

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

POSITION OBJECTIVE<br><br> The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager<br><br>Key Responsibilities<br><br>Customer Service<br><br> Greet the customers and assist them in selecting the right product. Convert the window shoppers to ultimate buyers. Promote the Club Apparel Loyalty Program of the company for repeat sales Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank) Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge Must be presentable and well-groomed at all the times Flexible to work for extended hours during the Sale period Must possess up to date product knowledge and ensure minimal stock loss. Flexible to work for extended hours during the Sale period.<br><br>Merchandise<br><br> Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained. Record the inventory inward / outward and maintain the report of the same Process Handle the POS (Point of Sale) / Billing Counter efficiently Tally money in the cash till during the beginning / end of the shifts Issue receipts / refunds / change to the customers correctly Process the payments by cash / credit cards / vouchers / automatic debits Ensure awareness and vigilance at all times of security in the store without any negligence Must be flexible to work for varied shifts and overtime as per the business requirement Adhere to SOP & Loss Prevention Policies Maintain confidentiality of the sales figures to the outside party

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for helping in conducting/managing the compliance function for the Group’s domestic Strategic and supervisory activities on a pro-active basis covering both Business and Regulatory domestic activities of all Business divisions & Subsidiaries operating in the State of Qatar. All efforts should be made to identify and assess the compliance risks associated with domestic activities of Business and Operations divisions & Local Subsidiaries in light of applicable regulations of QCB, QFMA, QFCRA, QE and any other applicable statutory requirements, Group policies/procedures and industry standards and best practices<br><br>Main Responsibilities<br><br>Shareholder & Financial<br><br>Assist in identifying and assess the Regulatory Compliance risk involved in the activities of Business and Operations divisions & Local Subsidiaries conducted by QNB Group in the state of Qatar and provide the strategic and supervisory vision and directions and solutions to both Domestic and Operations regulatory compliance departments and thereby reduce the risk of regulatory sanctions, which could result in financial losses/penal actions and the associated damage of reputation of QNB Group Assist in promoting cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Implements KPI’s and best practices for Senior Associate, Domestic Operations & Support Regulatory Compliance Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. <br><br>Customer (Internal & External)<br><br>Assist the senior manager Strategy and Supervision in Setting-up the compliance strategy for the domestic activities including both Business and Operations. Assist the Senior manager Strategy and Supervision in identifying the strategic issues and the related solutions resulting from the performance of the tasks/activities as per the Group’s annual compliance plan for the domestic activities of Business and Operations divisions & Local Subsidiaries to provide assurance to the Group Board Audit & Compliance Committee, the Board and Executive Management on the adequacy and effectiveness of the policies, procedures systems and controls in place to ensure compliance with the relevant laws/ regulations impacting the domestic activities of Group’s Business divisions & Subsidiaries Assist in Providing timely feedback and support to the VP Domestic Compliance Strategy and Supervision and the EVP Domestic Compliance on ad hoc matters, short or mid-terms projects to achieve the Group Compliance objectives as and when directed. Participate in managing, guiding and instructing all direct report staff to ensure meeting individual and departmental objectives and monitor their compliance with internal policies, rules and code of ethics and conduct. Assist to provide all the necessary support to Group Compliance business & Operations departments to achieve their objectives related to the domestic activities in line with the regulatory requirements as and when required. Assist to Provide information/inputs with regards to the Strategic plans on the domestic activities of Group’s Business and operations Divisions & Local Subsidiaries to the VP Domestic Compliance Strategy and Supervision, the EVP Domestic Compliance and to the Group Chief Compliance Officer in the former’s absence to resolve the related strategic queries/issues raised by the regulatory authorities including but not limited to the following:Qatar Central Bank. Qatar Financial Market Authority Qatar Exchange. Qatar Financial Centre Regulatory Authority. Other government bodies in Qatar like Ministries and General Authorities. On quarterly basis, collect/provide input data and information of the strategic activities performed related to all Business and operations divisions & Local Subsidiaries to the Chief Domestic Compliance in order to construct Management reports by the Group Chief Compliance Officer to the Group Board Audit and Compliance Committee and Executive Management. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. <br>Internal (Processes, Products, Regulatory)<br><br>Participate in building and maintaining the Compliance Self-Assessment Framework related to Qatar operations and activities. Participate in building the Compliance annual and Strategic Training and Awareness Plans, materials and technologies. Assist in establishing the Risk Mapping register and update it periodically. Participate in preparing the Compliance Annual and Mid-Term plan. Assist to build the new methodologies and automated tools related to the Compliance Self-Awareness Questionnaires. Participate in the periodic review the compliance strategy based on the most recent risk assessments and change in priorities. Assisting in build and enhance the outsourcing framework and establish the key control monitoring tools and checklists covering this function. Assist the senior analyst to assess and evaluate QNB Divisions & Local Branches considering the yearly KPIs related to Group Compliance. Assist in performing regular and comprehensive compliance risk assessment for all domestic activities of Business and Operations divisions and high-level assessment of the domestic subsidiaries to provide inputs to the annual Group Compliance plan. Assist to execute approved Group compliance annual plan related to the strategic initiatives within Business and Operations divisions & Subsidiaries and inform the senior analyst Strategy and Supervision of any deviation of meeting the assigned target dates along with the reasons for the deviations. Participate to provide, as and when required, impact assessment studies on the domestic activities of business and Operations divisions & Local subsidiaries of QNB Group due to new laws and regulatory requirements issued/received. Assist to Review the compliance-monitoring program developed for domestic activities and subsidiaries in light of regulatory changes and applicable best practices. Participate in promoting employees awareness of compliance issues by conducting in-house trainings in conjunction with Training Department for all employees with aim to promote an effective bank-wide compliance culture and educates/encourages managers and staff to be aware of the benefits of ethical conduct and compliance. Participate in the development of training materials/programs (both in English and Arabic) with focus on the domestic compliance issues such as but not limited to Code of Ethics, the concept of “Chinese Walls” and “Whistle Blowing” to prevent insider trading, fraud in addition to fostering the concept of “need to know” to manage “Conflict of Interest”. Assist in updating the Group Compliance policy manual/ charter in light of changes in regulatory requirements affecting the domestic activities of Group’s business divisions & Subsidiaries, by provision of relevant inputs to the incumbent’s superiors. Participate in the implementation of new systems to enhance/augment the Group’s compliance efforts, and subsequent enhancements to the same, in conjunction with the vendor support team and the Group’s IT personnel. Support the VP Domestic Compliance Strategy and Supervision, the VP Domestic Business Regulatory Compliance and the VP Domestic Operations Regulatory Compliance and their teams and act as a backup in their absence as and when required. Participate in special assignments, projects and investigations as and when required. Submit draft reports to VP of Domestic Compliance Strategy, Supervision, and Chief Domestic Compliance on the activities performed within the division. Assist the VP of Domestic Compliance Strategy and Supervision in managing the affairs of the Domestic Compliance function. <br><br>Learning & Knowledge<br><br>Maintain very good understanding of all relevant laws, regulations, policies/ procedures and applicable best practices pertaining to the domestic activities of Group’s Business divisions & Subsidiaries. Be fully aware and up-to-date on all Central Bank & Financial Market Authority rules and regulations, maintain register for laws and regulation, and ensure they are reflected in the related policies and procedures as appropriate. Diverse knowledge of Corporate, Retail, Private and Investment Banking and familiar with the Mutual Funds, Investment Products, Financial Services (Brokerage, Custody, Advisory, Managing Investment and Issuance). Sound knowledge of the objectives, main roles, and prudential controls of the regulatory authorities mainly QCB, QFMA and QFCRA in addition to the regulatory framework and structure, relationship and regulatory environment in the state of Qatar. <br><br>Legal, Regulatory, And Risk Framework Responsibilities<br><br>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. <br><br>Other<br><br>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br>Bachelor degree with professional qualifications such as /CIA/CCO/CISI. A minimum of 2 years’ experience in a major banking institution or in a consultancy firm. Generation and application of unique business insights and opportunities. Have a great capacity for both analysis and synthesis. Sound interpretation ability of the banking and financial services laws and regulations Good oral and written communication skills (including reports/letters writing) in English and Arabic. Ability to analyse the impact of changes in the relevant regulations on the Group’s compliance risk profile for domestic activities of Business divisions & Subsidiaries. Good judgments and criticism abilities with abilities to drive solutions that serves the domestic business divisions and subsidiary’s needs. Ability to identify and render advice on compliance related issues pertaining to the Group’s domestic activities of Business and Operations divisions & Subsidiaries. Ability to ensure complete and proper implementation of QCB,QFMA,QFCRA regulations and other relevant regulatory pronouncements. Ability to build and maintain good relationship with Business divisions, Subsidiaries and regulatory authorities. Sound knowledge of investment and banking policies, procedures, corporate governance regulations and best practice pertaining to compliance, to the extent these relate to the domestic activities of the Group’s divisions & Subsidiaries. Personal integrity and self-management. Self-starter with project management skills. Literate with MS Office; Professional in Access, Excel, Word and Power Point<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.<br><br>Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.<br><br>The F&B Hostess is responsible for creating a welcoming first impression for guests by greeting them, managing reservations, coordinating seating arrangements, and ensuring a smooth flow of restaurant operations. The role requires excellent customer service, communication, and organizational skills to deliver an exceptional dining experience.<br><br>Key Responsibilities<br><br>Welcome guests warmly and escort them to their tables. Manage reservations, waitlists, and table assignments. Answer phone calls and respond to guest inquiries professionally. Coordinate with servers and restaurant managers to optimize seating. Inform guests of menu specials, promotions, and estimated waiting times. Maintain the cleanliness and organization of the reception/hostess station. Handle guest complaints or special requests courteously and escalate when necessary. Monitor table turnover and seating availability. Ensure VIP guests and special occasions receive appropriate attention. Maintain a professional appearance and uphold company service standards.<br><br>Qualifications<br><br>High school diploma or equivalent. Previous experience in hospitality, restaurants, or customer service is preferred. Excellent communication and interpersonal skills. Professional grooming and presentation. Ability to work under pressure in a fast-paced environment. Basic computer and reservation system knowledge. Fluency in English; additional languages are an advantage.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible for supporting the Customer Relationship Executives/Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all customer instructions and transactions are completed efficiently. The role also involves handling day-to-day customer queries professionally and assisting customers within the branch premises.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial Support Customer Relationship Managers and Executives in handling customer queries, complaints, and timely complaint resolution. Enhance customer satisfaction through seamless service delivery to maximize customer profitability and acquisition. Be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for the Associate, QNB First Customer Service role. Promote cost consciousness, efficiency, and productivity to minimize cost and optimize benefits for the Bank. Act within the limits of delegated authority. Customer (Internal & External) Deliver high standards of customer service and proactively engage with customers visiting the branch. Follow up on all customer issues to ensure complete satisfaction and maximum utilization of products and services. Participate in database management, loyalty programs, and direct marketing initiatives for new product launches and promotional campaigns. Provide service excellence to QNB First customers while maintaining strict confidentiality and integrity. Proactively identify solutions and insights to address customer challenges. Provide information about suitable products and services and identify cross-selling opportunities. Enhance QNB’s image through proactive, customer-driven service. Assist customers with all product-related inquiries and service requests. Maintain activities in line with Service Level Agreements (SLAs). Build and maintain effective relationships with related departments and units. Provide timely and accurate information to Auditors, Compliance, Financial Control, and Risk when required. Internal (Processes, Products, Regulatory) Work in shifts as per approved bank policies. Collaborate with QNB First Relationship Managers to identify service gaps. Assist in resolving customer complaints and communication issues. Manage implementation of customer products, services, and applications within approved service quality standards. Assist customers in completing forms and applications such as:Account opening ATM card applications Credit card applications Checkbook requests Standing order instructions Perform customer-related operational tasks such as:Account opening posting Customer data maintenance Balance certificates No-liability certificates Maintain customer information and inquiry tracking systems. Maintain files, databases, records, registers, and logs. Process authorization requests and downloads as required. Escalate unresolved transaction-related issues to QNB First Management. Learning & Knowledge Maintain working knowledge of customer relationship management. Identify professional development opportunities and participate in development activities. Stay current with developments in the professional field.<br>Education And Experience Requirements<br><br>Bachelor's Degree, preferably in:Marketing Banking Finance Accounting Economics Business Administration Information Technology or related field No prior experience required.<br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</span></p><br><p><span>- Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</span></p><br><p><span>- Implements KPI’s and best practices for Associate, Customer Services</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</span></p><br><p><span>- Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</span></p><br><p><span>- Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</span></p><br><p><span>- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</span></p><br><p><span>- Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</span></p><br><p><span>- Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.</span></p><br><p><span>- Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures.</span></p><br><p><span>- Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</span></p><br><p><span>- Refer to Manager, Customer Services for any unresolved queries on transactions handled.</span></p><br><p><span>- Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</span></p><br><p><span>- Ensures compliance to internal service quality standards and compliance to audit requirements</span></p><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><p><span>- Possess working knowledge of branch customer service to carry out duties and responsibilities.</span></p><br><p><span>- Identify related areas for professional development of self.</span></p><br><p><span>- Proactively identify areas for professional development of self and undertake development activities.</span></p><br><p><span>- Seek out opportunities to remain current with all developments in professional field.</span></p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- College Diploma</span></p><br><p><span>OR</span></p><br><p><span>- Bachelors Degree (Relevant Major)</span></p><br><p><span>- 2 years of experience required</span></p><br> <br> <br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.<br><br>Essential Duties & Responsibilities By Dimensions<br><br>Shareholder & Financial<br><br>Support Relationship Managers and Executives in handling customer queries and complaints. Ensure timely complaint resolution and enhance customer satisfaction. Contribute to customer acquisition and retention initiatives. Support achievement of service KPIs and quality standards. Promote operational efficiency and cost consciousness. Act within delegated authorities and approved policies.<br><br>Customer Service<br><br>Deliver high-quality customer service and exceed customer expectations. Assist customers visiting the branch and respond to inquiries promptly. Handle customer requests within established turnaround times. Promote and cross-sell QNB products and services. Build and maintain strong relationships with customers and internal stakeholders. Participate in customer communication activities, loyalty programs, and promotional campaigns. Maintain complete confidentiality when dealing with customer information. Proactively identify customer needs and recommend suitable banking products and solutions.<br><br>Internal Processes<br><br>Work closely with QNB First Relationship Managers to improve service quality and resolve customer issues. Manage implementation of customer products, services, and applications in accordance with service standards. Accept shift work schedules as per bank policies. Assist customers in completing banking forms and applications, including:Account opening ATM card requests Credit card applications Cheque book requests Standing order instructions Process customer-related activities such as:Account opening Customer data maintenance Issuance of balance and no-liability certificates Maintain customer databases, records, files, registers, and tracking systems. Process authorization requests and downloads as required. Ensure compliance with service quality standards and audit requirements. Escalate unresolved issues to the QNB First Service Manager.<br>Learning & Development<br><br>Maintain knowledge of customer relationship management practices. Pursue professional development opportunities. Stay current with developments in banking and financial services.<br><br>Education And Experience Requirements<br><br>Education<br><br>Bachelor’s degree in one of the following disciplines or a related field:<br><br>Marketing Banking Finance Accounting Economics Business Administration Information Technology<br><br>Experience<br><br>Minimum 2 years of relevant banking experience. International banking experience is preferred.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible for supporting the Customer Relationship Executives/Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all customer instructions and transactions are completed efficiently. The role also involves handling day-to-day customer queries professionally and assisting customers within the branch premises.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial Support Customer Relationship Managers and Executives in handling customer queries, complaints, and timely complaint resolution. Enhance customer satisfaction through seamless service delivery to maximize customer profitability and acquisition. Be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for the Associate, QNB First Customer Service role. Promote cost consciousness, efficiency, and productivity to minimize cost and optimize benefits for the Bank. Act within the limits of delegated authority. Customer (Internal & External) Deliver high standards of customer service and proactively engage with customers visiting the branch. Follow up on all customer issues to ensure complete satisfaction and maximum utilization of products and services. Participate in database management, loyalty programs, and direct marketing initiatives for new product launches and promotional campaigns. Provide service excellence to QNB First customers while maintaining strict confidentiality and integrity. Proactively identify solutions and insights to address customer challenges. Provide information about suitable products and services and identify cross-selling opportunities. Enhance QNB’s image through proactive, customer-driven service. Assist customers with all product-related inquiries and service requests. Maintain activities in line with Service Level Agreements (SLAs). Build and maintain effective relationships with related departments and units. Provide timely and accurate information to Auditors, Compliance, Financial Control, and Risk when required. Internal (Processes, Products, Regulatory) Work in shifts as per approved bank policies. Collaborate with QNB First Relationship Managers to identify service gaps. Assist in resolving customer complaints and communication issues. Manage implementation of customer products, services, and applications within approved service quality standards. Assist customers in completing forms and applications such as:Account opening ATM card applications Credit card applications Checkbook requests Standing order instructions Perform customer-related operational tasks such as:Account opening posting Customer data maintenance Balance certificates No-liability certificates Maintain customer information and inquiry tracking systems. Maintain files, databases, records, registers, and logs. Process authorization requests and downloads as required. Escalate unresolved transaction-related issues to QNB First Management. Learning & Knowledge Maintain working knowledge of customer relationship management. Identify professional development opportunities and participate in development activities. Stay current with developments in the professional field.<br>Education And Experience Requirements<br><br>Bachelor's Degree, preferably in:Marketing Banking Finance Accounting Economics Business Administration Information Technology or related field No prior experience required.<br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible for supporting the Customer Relationship Executives/Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all customer instructions and transactions are completed efficiently. The role also involves handling day-to-day customer queries professionally and assisting customers within the branch premises.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial Support Customer Relationship Managers and Executives in handling customer queries, complaints, and timely complaint resolution. Enhance customer satisfaction through seamless service delivery to maximize customer profitability and acquisition. Be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for the Associate, QNB First Customer Service role. Promote cost consciousness, efficiency, and productivity to minimize cost and optimize benefits for the Bank. Act within the limits of delegated authority. Customer (Internal & External) Deliver high standards of customer service and proactively engage with customers visiting the branch. Follow up on all customer issues to ensure complete satisfaction and maximum utilization of products and services. Participate in database management, loyalty programs, and direct marketing initiatives for new product launches and promotional campaigns. Provide service excellence to QNB First customers while maintaining strict confidentiality and integrity. Proactively identify solutions and insights to address customer challenges. Provide information about suitable products and services and identify cross-selling opportunities. Enhance QNB’s image through proactive, customer-driven service. Assist customers with all product-related inquiries and service requests. Maintain activities in line with Service Level Agreements (SLAs). Build and maintain effective relationships with related departments and units. Provide timely and accurate information to Auditors, Compliance, Financial Control, and Risk when required. Internal (Processes, Products, Regulatory) Work in shifts as per approved bank policies. Collaborate with QNB First Relationship Managers to identify service gaps. Assist in resolving customer complaints and communication issues. Manage implementation of customer products, services, and applications within approved service quality standards. Assist customers in completing forms and applications such as:Account opening ATM card applications Credit card applications Checkbook requests Standing order instructions Perform customer-related operational tasks such as:Account opening posting Customer data maintenance Balance certificates No-liability certificates Maintain customer information and inquiry tracking systems. Maintain files, databases, records, registers, and logs. Process authorization requests and downloads as required. Escalate unresolved transaction-related issues to QNB First Management. Learning & Knowledge Maintain working knowledge of customer relationship management. Identify professional development opportunities and participate in development activities. Stay current with developments in the professional field.<br>Education And Experience Requirements<br><br>Bachelor's Degree, preferably in:Marketing Banking Finance Accounting Economics Business Administration Information Technology or related field No prior experience required.<br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br><br>At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.<br><br>Job Description<br><br>Associate Civil Engineer<br><br>Qatar<br><br>Parsons is seeking a motivated and enthusiastic Associate Civil Engineer to join our team. This entry-level position is ideal for recent engineering graduates or professionals at the beginning of their careers who are looking to develop their technical expertise in a collaborative environment.<br><br>Working under the guidance of experienced engineers, the Associate Engineer will apply fundamental engineering principles to support the planning, construction, design, analysis, and delivery of engineering projects. The role offers valuable hands-on experience and opportunities to develop technical and professional skills while contributing to project success.<br><br>What You'll Be Doing<br><br>Perform routine engineering and design assignments using established engineering principles and practices. Prepare or assist in the preparation of engineering calculations, material quantity take-offs, cost estimates, surveys, technical reports, and design documentation. Support the preparation of material purchase requisitions, service requests, and subcontract documentation. Assist senior engineers in reviewing supplier drawings, technical submittals, and bid evaluations. Prepare and issue engineering specifications, data sheets, and construction documentation. Coordinate with CAD/CADD designers and drafters to ensure accurate preparation of engineering drawings. Assist in coordinating design activities with multidisciplinary teams to ensure technical consistency, interface compatibility, and timely delivery of project deliverables. Participate in design coordination meetings and support the resolution of technical interface issues under the guidance of senior engineers. Participate in site visits, inspections, field investigations, sampling, and data collection activities as required. Maintain accurate project documentation and ensure compliance with company procedures, client requirements, and engineering standards. Collaborate effectively with multidisciplinary teams and contribute to project objectives. Perform other duties and responsibilities as assigned.<br><br><br>What Required Skills You'll Bring<br><br>Bachelor's degree in Civil Engineering from an accredited university.0–2 years of relevant engineering experience. Basic understanding of engineering principles, standards, and practices. Familiarity with engineering software and Microsoft Office applications. Exposure to CAD/CADD applications is an advantage. Strong analytical and problem-solving skills. Good written and verbal communication skills. Ability to work effectively within a team environment. Strong attention to detail and commitment to quality. Eagerness to learn and develop professionally. Good organizational and time management skills. Ability to manage multiple tasks while meeting deadlines.<br><br><br>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<br><br>We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!<br><br>Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

Job Description<br><br>Job Overview:<br><br>The Associate NDT Tech is an entry-level position, and their work is completed with close supervision and support. They work within clearly defined standard operating procedures and/or scientific methods and adhere to quality guidelines. The Associate NDT Tech should have basic skills in an analytical or scientific method or operational process and appropriate licenses/training certifications.<br><br>Responsibilities<br><br>Key Tasks and Responsibilities:<br><br>Determine conformity/non-conformity flaws and report accurately Perform NDT examination of welds and materials (i.e., RT, UT, PT, MT) in accordance to written Project NDT plan, NDT Procedures, code, and contractual specification Liaise with the assigned QC inspector to determine the completion of rectification work<br><br>Qualifications<br><br>Essential Qualifications and Education:<br><br>High School Diploma or relative degree1+ year as NDT technician of relevant discipline ASNT, PCN, or CSWIP Level II qualification Proficient in the use of computer and Microsoft programs Capable of performing & recording of daily equipment calibration of NDT equipment’s as per the requirement of NDT procedures Be proficient in assessing examination results accurately, sentencing welds and reporting same, according to the relevant code/spec acceptance criteria<br><br>About Us<br><br>Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.<br><br>For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.

<p>Sultan Al-Abdulla &amp; Partners ( SAP ) is looking for talented professionals to fill Senior Associate level positions in our litigation department. Senior Associates at SAP interact with and lead assigned junior members of the department to provide the best legal services to SAP s clients. Senior Associates are responsible for distributing and overseeing assignments to junior staff, reviewing and endorsing legal research, drafting documents and pleadings, attending client and expert meetings, and coaching junior staff to develop their legal skills. The job description and responsibilities for a Senior Associate at SAP encompass, without limitation, the following: Preparing correspondence and legal documents such as pleadings, briefs, statements, and settlement agreements relating to ongoing court or Arabic-language arbitral proceedings. Handling multiple legal matters simultaneously and independently. Responsibility for distributing client assignments, legal or otherwise, among associates, trainees, legal researchers, and paralegals. Responsibility for legal end products to clients, which are legally sound and commercially viable. Preparing client advice, strategies, and memorandums. Representing clients independently or alongside other department team members in meetings, proceedings, and negotiations. Reporting to Partners and the Managing Partner on the progress of matters and the general performance of legal teams on a regular basis. Creating and maintaining solid relationships with the firm s clients through effective and clear communication regarding client matters and legal proceedings. Engaging and participating in business development activities to develop new clients through marketing, networking, writing articles, and speaking engagements. Contributing to the firm s commitment to CSR initiatives through pro-bono work and social activities. Coaching and mentoring junior staff and assisting in developing their legal skills.</p><p><strong>Desired Candidate Profile</strong></p><p>Senior Associates must meet the following requirements and qualifications:</p><ul><li>An accredited Law degree.</li><li>6 10 years of experience in a law firm or legal practice.</li><li>Strong legal knowledge and capability to comprehend complex matters and identify the laws that are applicable to them.</li><li>Excellent verbal and written communication skills (preferably in Arabic and English).</li><li>Demonstrable leadership skills with ability to manage multiple tasks simultaneously and to work under pressure.</li><li>An ability to work independently and in collaboration with others and to lead and develop junior staff.</li><li>Capacity to organise, prioritise and supervise work.</li><li>Demonstrable client service orientation.</li><li>Proficiency in MS Office.</li><li>An ability to work in a fast-paced environment.</li></ul><p>If you meet these requirements and qualifications and are interested in pursuing this position, we will be glad to receive your application here .</p>