Receptionist Jobs in Qatar

<strong>Job Location:<br><br></strong>Banana Island Resort Doha By Anantara<br><br>Anantara Hotels &amp; Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>osition Overview<br><br>The Assistant Spa &amp; Wellness Manager supports the Spa &amp; Wellness Manager in the overall operation and management of the spa and wellness facilities. The role is responsible for delivering exceptional guest experiences, maintaining the highest service standards, supporting team performance, and contributing to the financial and operational success of the department.<br><br>The ideal candidate should have a strong understanding of spa treatments, wellness services, guest relations, team leadership, and day-to-day spa operations, with a strong focus on luxury hospitality standards.<br><br>Key Responsibilities<br><br><ul><li>Assist the Spa &amp; Wellness Manager in the daily operation and administration of the spa and wellness facilities.</li><li>Ensure all spa treatments, wellness services, and guest interactions are delivered consistently to the highest standards.</li><li>Supervise and support therapists, receptionists, fitness and wellness team members, and other spa colleagues.</li><li>Monitor daily operations, including appointments, treatment rooms, guest flow, cleanliness, and overall service delivery.</li><li>Ensure all guests receive a warm, personalized, and professional experience throughout their visit.</li><li>Handle guest feedback, requests, and complaints professionally, ensuring appropriate follow-up and resolution.</li><li>Support the recruitment, onboarding, training, coaching, and development of spa team members.</li><li>Conduct regular team briefings and ensure effective communication of operational updates and departmental objectives.</li><li>Monitor staff performance and provide constructive feedback, coaching, and support to improve performance.</li><li>Ensure compliance with hotel, spa, health, hygiene, safety, and brand standards.</li><li>Maintain high standards of cleanliness, presentation, hygiene, and overall ambiance throughout the spa and wellness areas.</li><li>Monitor treatment products, amenities, and retail inventory, ensuring appropriate stock levels and timely replenishment.</li><li>Support preventive maintenance initiatives and ensure any equipment or facility issues are reported and followed up promptly.</li><li>Assist with staff scheduling, attendance monitoring, and manpower planning to meet operational requirements.</li><li>Support the Spa &amp; Wellness Manager in achieving departmental revenue, productivity, and profitability targets.</li><li>Monitor treatment bookings, therapist productivity, retail sales, promotions, and other opportunities to maximize revenue.</li><li>Assist in preparing daily, weekly, and monthly operational reports and analyzing departmental performance.</li><li>Promote spa treatments, wellness programs, memberships, packages, and retail products to maximize guest engagement and revenue opportunities.</li><li>Build strong relationships with guests and encourage repeat visits and loyalty.</li><li>Coordinate with other hotel departments to ensure a seamless and consistent guest experience.</li><li>Stay informed about current spa, wellness, beauty, and fitness trends and identify opportunities to enhance the department's offerings.</li><li>Act as the Spa &amp; Wellness Manager in their absence, ensuring continuity of operations and service standards.</li><li>Perform any other reasonable duties assigned by the Spa &amp; Wellness Manager or Director of Spa.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Minimum 2–3 years of experience as a Spa Supervisor, Senior Therapist, or Reception Lead in a 5-star hotel, luxury resort, or high-end wellness facility.</li><li>Diploma or Bachelor’s degree in Hospitality Management, Business Administration, Healthcare/Wellness, or a related field.</li><li>Professional certification in massage therapy, aesthetics/beauty therapy, or CIDESCO/CIBTAC/ITEC qualifications (often preferred, especially for hands-on oversight).</li><li>Knowledge of spa management software (e.g., Opera, SpaSoft).</li><li>Ability to train, and motivate a multicultural team of therapists and receptionists.<br><br></li></ul>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As an assistant gym manager, you’re not just helping oversee daily spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <p><strong>Responsibilities include:</strong></p> <ul> <li>Assist in managing the daily operations of the spa, fitness center, pool, and wellness facilities.</li> <li>Ensure all guest areas are maintained to the highest standards of cleanliness, presentation, and functionality.</li> <li>Monitor daily schedules, therapist allocations, fitness classes, and facility utilization.</li> <li>Conduct regular inspections of treatment rooms, gym equipment, pool facilities, changing rooms, and wellness areas.</li> <li>Ensure all operating procedures and luxury service standards are consistently followed.</li> <li>Support implementation of wellness programs, fitness activities, and special events.</li> <li>Welcome guests and members with professionalism and personalized service.</li> <li>Handle guest inquiries, requests, feedback, and complaints promptly and effectively.</li> <li>Conduct facility tours for prospective members and hotel guests.</li> <li>Ensure all guests receive accurate information regarding treatments, memberships, fitness programs, and wellness services.</li> <li>Drive guest satisfaction and encourage repeat visits through exceptional service delivery.</li> <li>Oversee fitness instructors, pool attendants, and wellness staff.</li> <li>Support fitness assessments, gym inductions, and wellness consultations.</li> <li>Coordinate group fitness classes, wellness workshops, and recreational activities.</li> <li>Ensure safe operation and proper use of fitness equipment.</li> <li>Promote healthy lifestyle initiatives and wellness programs to guests and members.</li> <li>Supervise spa reception, therapists, fitness instructors, pool attendants, and support staff.</li> <li>Assist with recruitment, onboarding, training, coaching, and performance management.</li> <li>Conduct daily briefings and departmental meetings.</li> <li>Ensure adequate staffing levels and schedule coverage for spa, fitness, and pool operations.</li> <li>Foster teamwork, motivation, and a positive working environment.</li> <li>Support achievement of departmental revenue and profitability targets.</li> <li>Promote spa treatments, retail products, memberships, personal training, and wellness packages.</li> <li>Monitor daily sales performance and recommend strategies to increase revenue.</li> <li>Assist with forecasting, budgeting, and financial reporting.</li> <li>Ensure effective upselling and cross-selling practices are implemented by the team.</li> <li>Monitor inventory levels of retail products, amenities, linens, equipment, and operating supplies.</li> <li>Conduct monthly inventory counts and stock control procedures.</li> <li>Assist with ordering, receiving, and storage of products and supplies.</li> <li>Maintain accurate operational records, reports, and guest profiles.</li> <li>Ensure all maintenance issues are reported and followed up promptly.</li> <li>Ensure compliance with hotel policies, health regulations, and safety procedures.</li> <li>Maintain sanitation standards throughout all facilities.</li> <li>Conduct regular safety inspections and risk assessments.</li> <li>Ensure emergency procedures are understood and followed by all team members.</li> <li>Monitor pool safety standards and fitness equipment maintenance.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel, it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club, our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool, The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>We are currently seeking a professional, friendly, and dedicated Bellman to join our dynamic team and help us uphold our reputation for excellence. As a Bellman, you will be the first point of contact for guests, providing a warm welcome and assisting with their luggage, transport needs, and general hotel inquiries. Your role is integral in delivering a seamless and luxurious experience for every guest from the moment they arrive to their departure.<br><br>Responsibilities:<br><br>Greet guests upon arrival with a warm, professional welcome. Assist guests with luggage, ensuring that all items are safely transported to and from guest rooms. Provide information about the hotel’s amenities, services, and local attractions. Coordinate with the valet team to ensure smooth guest transportation. Escort guests to their rooms, ensuring they are familiar with the room’s features. Assist with various guest requests, such as arranging transportation, providing directions, or facilitating room service requests. Ensure the lobby, entrances, and hallways are clean, welcoming, and well-maintained. Maintain a professional, courteous demeanor at all times, ensuring guests' needs are met with a high level of service. Handle guest inquiries or complaints promptly and escalate when necessary. <br><br>Qualifications & Competencies:<br><br>Previous experience in a luxury hotel, customer service, or hospitality role preferred. Strong communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. A polished, professional appearance. Ability to lift and transport heavy luggage. Knowledge of the local area, including popular attractions and restaurants, is a plus. Flexibility to work varying shifts, including weekends and holidays. <br><br>What’s In It for You?<br><br>21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity, we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary?<br><br>#The Ned Doha

<strong>Company Description<br><br></strong><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!<br><br></strong>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.<br><br>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.<br><br>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!<br><br>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.<br><br>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.<br><br><strong>Hospitality</strong> <strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,<br><br></strong><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.<br><br></strong><strong>Job Description<br><br></strong>We are seeking a warm, dynamic, and guest-focused Guest Relations Agent to join our team. In this role, you will be the face of our hotel, creating meaningful and memorable experiences for our guests through personalized service, attentive care, and genuine hospitality.<br><br><strong>What Is In It For You<br><br></strong><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br><br></li></ul><strong>What You Will Be Doing<br><br></strong><ul><li>Warmly welcome and engage with guests upon arrival, throughout their stay, and at departure.</li><li>Provide personalized and attentive service, anticipating guest needs and exceeding expectations.</li><li>Handle guest inquiries, requests, and concerns promptly and professionally, ensuring appropriate follow-up and resolution.</li><li>Assist with check-in, check-out, room assignments, reservations, and other Front Office operations as required.</li><li>Build strong relationships with guests and maintain a high level of guest satisfaction.</li><li>Coordinate and follow up on special requests, celebrations, VIP arrivals, and guest preferences.</li><li>Maintain accurate records of guest interactions, requests, and feedback.</li><li>Conduct regular guest interactions and gather feedback to identify opportunities for service improvement.</li><li>Liaise with other hotel departments to ensure seamless communication and smooth delivery of guest services.</li><li>Assist in coordinating guest activities, experiences, and special events.</li><li>Promote hotel facilities, services, and local experiences to enhance the guest stay.</li><li>Handle guest complaints with empathy and professionalism, following through to ensure guest satisfaction.</li><li>Maintain a warm, friendly, and professional presence at all times, representing the values and spirit of MGallery.</li><li>Contribute to creating Meaningful &amp; Memorable Moments for our guests.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Diploma or degree in Hospitality, Tourism, or a related field is preferred.</li><li>Previous experience in Guest Relations, Front Office, or customer service is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Positive, enthusiastic, and guest-focused attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Good command of English; additional languages are an advantage.</li><li>Proficiency in Microsoft Office; knowledge of hotel systems is a plus.<br><br></li></ul>Additional Information<br><br><strong>Your Working Environment<br><br></strong>Alwadi Doha – MGallery Hotel Collection is a distinctive 5-star boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.<br><br><strong>Our Commitment To Diversity &amp; Inclusion<br><br></strong>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br><br><strong>Why work for Accor?<br><br></strong>We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write, and together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor; visit https://careers.accor.com/<br><br>Do what you love, care for the world, and dare to challenge the status quo! <strong>#BELIMITLESS</strong>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!<br><br>As a Guest Relations Supervisor, you’re not just overseeing guest relations operations, you’re creating meaningful connections and spreading the light and warmth of hospitality by delivering personalized, memorable experiences that make every guest feel valued and cared for throughout their stay.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise the Guest Relations team: Lead team members in delivering exceptional guest experiences, ensuring personalized service, seamless guest interactions, and prompt handling of requests. Lead day-to-day team operations: Create team schedules, assign tasks, conduct daily briefings, and provide training, guidance, and real-time coaching to ensure service excellence. Lead guest issue resolution: Proactively engage with guests, respond to inquiries and concerns, and support team members in managing complex or escalated situations to achieve positive outcomes. Enhance the guest experience: Coordinate special occasions, VIP arrivals, guest recognition programs, and personalized arrangements to create memorable and meaningful stays. Monitor guest satisfaction: Gather and analyze guest feedback, identify service improvement opportunities, and work closely with operational teams to enhance the overall guest experience. Manage special projects: Lead guest experience initiatives, service enhancement programs, and other departmental projects or ad hoc assignments.<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p><span><span><span>They will be responsible for all activities that involve the admission and registration of patients, checks-in new patients and for providing facility and billing information to new and existing patients. They will be responsible for attending to all related patient inquiries and for patient information intake and ensuring this information is readily available for doctors and nurses.</span></span></span></p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p><span><span><span><span><span><span>Greets patients and their caregivers on arrival.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Logs in patient information digitally and maintains accurate records.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Verifies patient’s eligibility checks. </span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Collects information such as patient details, medical history, billing, and insurance information.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ensures accuracy, completeness and verification of demographic and insurance information.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Prepares and finalizes patient check-in documentation.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Guides patients to physician examinations and other points of services.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ensures that patient check-in is thoroughly screened for insurance coverage and has required pre-authorizations, to safeguard the Hospital’s accounts receivables, determine patient responsibility, and cash collection at the time of service.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Supports RCM Pre-authorization team in securing the insurance approvals in an efficient and timely manner.</span></span></span></span></span></span></p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p><span><span><span><span><span><span>Processes insurance information, follows up, and communicates with the RCM Pre-authorization team. </span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Follows up with the clinics for any additional clinical procedures/services that might have been ordered and other services that might have been provided during the visit.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Facilitates communication regarding patient case and status to clinicians.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Obtains billing information and handles payments to provide patients with billing and payment information.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Guides the patients to the other points of services (Lab, Radiology, Pharmacy, etc.) when needed.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Facilitates the patient’s upcoming visits and schedules the required appointments accordingly (follow-ups, referrals, other services) to ensure proper and accurate scheduling maintaining the patient’s best interest in-check and avoiding any potential prejudice within services’ scheduling.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Prepares the required daily, monthly, weekly, and yearly reports and analysis as directed by the Patient Access Manager.</span></span></span></span></span></span></p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p><span><span><span><span><span><span>Sufficient knowledge of medical terminology and insurance processes.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Strong organizational and administrative skills.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ability to remain calm in stressful situations.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ability to switch priorities based on patients’ needs.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Has high work ethic and maintains confidentiality.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Has a professional appearance and demeanour.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Proficient in Microsoft office and other data entry systems.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Professional, compassionate, and patient.</span></span></span></span></span></span></p><br> <p><span><span><span>Strong attention to detail and demonstrated ability to use sound judgment in decision-making.</span></span></span></p><br> <br><br><u><b>Job Experience</b></u> <br><p><span><span><span>2+ years previous Patient Access experience and Customer Care/Patient Relations experience (preferred).</span></span></span></p><br> <p><span><span><span><span>Experience with electronic health records.</span></span></span></span></p><br> <p><span><span><span><span>Medical insurance and/or hospital registration experience preferred).</span></span></span></span></p><br> <p><span><span><span>2+ years customer service experience ideally in a hospital setting</span></span></span></p><br> <p><span><span><span><span><span><span>Minimum 2 years in GCC (preferred). </span></span></span></span></span></span></p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Patient Registration and Admissions L2<br>Patient Scheduling L2<br>Revenue Cycle Processes L2<br>Healthcare Billing and Insurance Verification L2<br>Root Cause Analysis &amp; Problem Solving L2<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration or Hospitality<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as&nbsp;Doorman and build your career with us.</p><br><br>Job Description<br><br><ul><li>Opens the main door of the hotel and ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction.</li><li>Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>Assure that every luggage is covered with a baggage claim tag.</li><li>Parking of guests and visitors vehicles in the designated hotel parking area.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Report any unusual occurrences or requests to the Concierge desk.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.</li><li>Review and update Logbook.</li><li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>Oversee the day to day operations.</li><li>Assist guests with their luggage.</li><li>Report regularly on happening to Asst. FO/ FOM.</li><li>Aware of fire &amp; first aid procedure</li><li>Handle guest complaints and report to manager</li><li>Be fully aware of the Talk of the Walk for the day.</li><li>Proper grooming at all times.</li><li>Attend training classes as per schedule.</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul><br>Qualifications<br><br><ul><li>Outgoing personality with a positive mindset&nbsp;</li><li>Polished and professional appearance&nbsp;</li><li>Excellent communication skills in English&nbsp;</li><li>High school diploma or equivalent&nbsp;</li><li>Ability to stand for extended periods and lift heavy luggage&nbsp;</li></ul><br>Additional Information<br><br><p>Under the guidance and supervision of the Concierge and / or the Chief Concierge and within the limits of the established Rixos Hotel the Palm policies and procedures, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</p><br> </div>

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>We are seeking a warm, dynamic, and guest-focused Guest Relations Agent to join our team. In this role, you will be the face of our hotel, creating meaningful and memorable experiences for our guests through personalized service, attentive care, and genuine hospitality.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p><strong>What you will be doing:</strong></p><br><ul><li>Warmly welcome and engage with guests upon arrival, throughout their stay, and at departure.</li><li>Provide personalized and attentive service, anticipating guest needs and exceeding expectations.</li><li>Handle guest inquiries, requests, and concerns promptly and professionally, ensuring appropriate follow-up and resolution.</li><li>Assist with check-in, check-out, room assignments, reservations, and other Front Office operations as required.</li><li>Build strong relationships with guests and maintain a high level of guest satisfaction.</li><li>Coordinate and follow up on special requests, celebrations, VIP arrivals, and guest preferences.</li><li>Maintain accurate records of guest interactions, requests, and feedback.</li><li>Conduct regular guest interactions and gather feedback to identify opportunities for service improvement.</li><li>Liaise with other hotel departments to ensure seamless communication and smooth delivery of guest services.</li><li>Assist in coordinating guest activities, experiences, and special events.</li><li>Promote hotel facilities, services, and local experiences to enhance the guest stay.</li><li>Handle guest complaints with empathy and professionalism, following through to ensure guest satisfaction.</li><li>Maintain a warm, friendly, and professional presence at all times, representing the values and spirit of MGallery.</li><li>Contribute to creating Meaningful &amp; Memorable Moments for our guests.</li></ul><br>Qualifications<br><br><ul><li>Diploma or degree in Hospitality, Tourism, or a related field is preferred.</li><li>Previous experience in Guest Relations, Front Office, or customer service is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Positive, enthusiastic, and guest-focused attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Good command of English; additional languages are an advantage.</li><li>Proficiency in Microsoft Office; knowledge of hotel systems is a plus.</li></ul><br>Additional Information<br><br><p><strong>Your working environment:</strong></p><br><p>Alwadi Doha – MGallery Hotel Collection is a distinctive 5-star boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.</p><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write, and together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor; visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, and dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JOB PURPOSE</b></p><p><br></p><p>Manage the entire operations of the After Sales in order to ensure the effective and cost efficient delivery of the relevant After Sales products and services to car owners / customers.</p><p><br></p><p><b>KEY RESULTS AREAS / DELIVERABLES AND KEY ACTIVITIES</b></p><p><br></p><p><b>OPERATIONAL MANAGEMENT</b></p><p><b><i>Manage the Operations of the assigned brand / department in order to ensure an effective delivery of After Sales services to Customers.</i></b></p><ul><li>Manage the day to day operations of the workshop to ensure repair and maintenance of vehicles within an acceptable time frame.</li><li>Manage the day to day operations of the parts section to ensure delivery of required parts / items to customers and After Sales Team within an acceptable time frame.</li><li>Manage the day to day operations of the Reception and support to ensure provision of support to others facilitating the timely delivery of parts / service to customers.</li><li>Manage periodic meetings with subordinate managers and key employees to review operations and define recommendations to improve delivery of services to customer.</li><li>Conduct meetings with subordinate managers and heads, to discuss business results, deliveries of targets / objectives, trends etc. to develop and maintain team cohesion in the resolution of its issues. </li><li>Coordinate routine meeting with section heads to analyze performance of each section and provide proper actions to improve on their delivery of services / objectives.</li><li>Set goals for each department and evaluate their performance. </li><li>Liaise with Body shop, PDI and other departments within the After Sales Division to obtain collaborative support to the After Sales Team. </li></ul><p> </p><p><b>QUALITY &amp; STANDARDS</b></p><p><b><i>Ensure all services and activities of the After Sales in order to ensure its compliance with the Principal / Manufacturer’s standards and maintain utmost quality for its products and services</i></b>. </p><ul><li>Ensure the facilities and operations of After Sales departments are complying with the Manufacturer’s standard all the time and acquire high scores in the region on Dealer Auditing Process.</li><li>Ensure all employees in the organization are following safety measures and manufacture’s standards.</li><li>Ensure proper communication and co-ordination with Principals as well as local dealers and maintain healthy relation with them.</li><li>Oversee the technical and field reports are properly communicating with manufacturers on time to obtain proper technical support and information.</li><li>Oversee the employees’ participation in the required in-house technical and non-technical training programs to ensure that they deliver the required quality / standards set by the Principal and Division. </li></ul><p> </p><p><b>CUSTOMER SERVICE EXCELLENCE </b></p><p><b><i>Ensure the team’s delivery of excellence in Customer Service in order to best customer experience and meet the required target in the CSI Survey</i></b>. </p><ul><li>Develop and implement effective strategic business policies that contently improve customers’ satisfaction and the dealership reputation as well. </li><li>Ensure the maintenance of the customer’s record and follow-up system to resolve customer’s complaints and build loyal clientele for the dealership.</li><li>Regular analysis of customers’ feedback on After Sales service and take appropriate measures to ensure best customers experience and highest CSI scores.</li><li>Ensure customers’ satisfaction by amicably resolving all concerns/issues may rise on parts and service operations.</li><li>Adopt the policy of “Fit It Right First Time” and implement to gain maximum customers loyalty and satisfaction.</li></ul><p> </p><p><b>RESOURCE MANAGEMENT &amp; PROFITABILITY </b></p><p><b><i>Direct and oversee the management of the allocated resources to continuously improve and enhance the effectiveness of delivering its products and services to Customers at a cost efficient manner.</i></b> </p><ul><li>Ensure all the time the highest utilization of man-hours for achieving maximum efficiency and productivity.</li><li>Plan and develop business projections for all sections annually and submit the same to the higher management for approval.&nbsp;</li><li>Oversee the continuous identification and analysis of new technologies, practices, products, solutions and services which can be incorporated / integrated into operations to improve effectiveness / efficiency.</li><li>Manage and oversee the expenditures to ensure control in the utilization of the allocated funds and resources to meeting the Department’s operational targets and objectives.</li><li>Ensure that inventories are managed effectively and efficiently, taking into consideration cost efficiency and its impact to delivery of service.&nbsp;</li></ul><p> </p><p><b>PEOPLE MANAGEMENT</b></p><p><b><i>Oversee and direct the recruitment, training and management of employees within the department to attain value creation which will build and sustain its success and growth in an increasing competitive market.</i></b></p><ul><li>Oversee the recruitment ensuring the hiring of individuals that are best suitable for the job and exhibits Company’s ideal culture.</li><li>Ensure the development and implementation of programs and activities which shall share knowledge, skills and experience to the respective team(s) and individuals.</li><li>Ensure the timely appraisal of employees to assess their effectiveness in meeting current and future needs while identifying their potential growth within the organization.</li><li>Ensure that all sections have specific and measurable targets and objectives directly linked towards the Brand Line’s overall goals and objectives.</li><li>Create a coaching and mentoring environment and encourage teamwork between the staff in order to improve team performance and individual contributions.</li><li>Oversee the development and implementation of programs that would create and generate employee professionalism, high morale and engagement.</li></ul><p>&nbsp;</p><p> </p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>EDUCATION&nbsp;</b></p><ul><li>Engineering Graduate</li><li>Training &amp; Certificates – dealer standards.</li></ul><p><br></p><p><b>EXPERIENCE</b></p><p>Minimum 15 years of relevant work experience in an Automobile field with at least 5 years’ experience in a managerial capacity.</p><p><br></p><p><b>COMPETENCIES</b></p><ul><li>Excellent Communication Skills in English and Arabic.</li><li>Strong background in After Sales management for a workshop / dealership.</li><li>Extensive knowledge of Automotive systems and repair techniques.</li><li>Management Skills.</li><li>Ability to effectively develop and manage employees at different levels.</li><li>Ability to manage conflict and deal effectively with others in an antagonistic situation.</li><li>Ability to build, manage and maintain productive customer relationships. </li><li>Ability to plan and organize effectively one self and the team to ensure that work is completed efficiently.</li></ul></div>

<p><br></p> <p>Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p> Job Description <p>The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.</p> <p>As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.</p> <p>The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.</p> <p> <strong>Spa Treatments &amp; Guest Experience</strong> </p> <ul> <li> <p>Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.</p> </li> <li> <p>Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.</p> </li> <li> <p>Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.</p> </li> <li> <p>Maintain exceptional treatment techniques, service etiquette, and guest care standards.</p> </li> <li> <p>Create a relaxing, welcoming, and memorable spa experience.</p> </li> <li> <p>Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.</p> </li> <li> <p>Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.</p> </li> <li> <p>Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.</p> </li> </ul> <p> <strong>Team Leadership &amp; Supervision</strong> </p> <ul> <li> <p>Provide daily guidance, direction, and support to Spa Therapists.</p> </li> <li> <p>Act as the first point of contact for operational concerns during assigned shifts.</p> </li> <li> <p>Lead by example through professional conduct, positive attitude, and exceptional service delivery.</p> </li> <li> <p>Monitor team grooming, punctuality, attendance, and adherence to established standards.</p> </li> <li> <p>Support the preparation and coordination of daily therapist assignments and treatment schedules.</p> </li> <li> <p>Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.</p> </li> <li> <p>Encourage teamwork, accountability, and a positive working environment.</p> </li> <li> <p>Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.</p> </li> <li> <p>Support the onboarding, orientation, and integration of new Spa Therapists.</p> </li> <li> <p>Assist in implementing departmental initiatives and improvement plans.</p> </li> </ul> <p> <strong>Spa Operations &amp; Coordination</strong> </p> <ul> <li> <p>Support the smooth and efficient daily operation of the Spa.</p> </li> <li> <p>Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.</p> </li> <li> <p>Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.</p> </li> <li> <p>Monitor treatment schedules to minimize delays and maximize operational efficiency.</p> </li> <li> <p>Ensure sufficient availability of treatment products, linens, amenities, and equipment.</p> </li> <li> <p>Monitor inventory consumption and report replenishment requirements.</p> </li> <li> <p>Assist with opening and closing procedures, including operational checklists.</p> </li> <li> <p>Ensure equipment is maintained in good working condition and report defects promptly.</p> </li> <li> <p>Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.</p> </li> <li> <p>Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.</p> </li> </ul> <p> <strong>Quality Assurance &amp; Service Standards</strong> </p> <ul> <li> <p>Ensure consistent implementation of approved spa treatment protocols and service standards.</p> </li> <li> <p>Conduct routine checks of treatment rooms, equipment, and guest facilities.</p> </li> <li> <p>Monitor the quality and consistency of treatments delivered by the team.</p> </li> <li> <p>Provide constructive feedback and practical coaching to improve service performance.</p> </li> <li> <p>Ensure compliance with Our Habitas brand standards and established wellness procedures.</p> </li> <li> <p>Assist in resolving service inconsistencies and implementing corrective actions.</p> </li> <li> <p>Support guest satisfaction initiatives and continuous improvement of the spa experience.</p> </li> </ul> <p> <strong>Training &amp; Team Development</strong> </p> <ul> <li> <p>Assist in identifying training needs and development opportunities for Spa Therapists.</p> </li> <li> <p>Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.</p> </li> <li> <p>Support cross-training and knowledge-sharing initiatives.</p> </li> <li> <p>Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head.</p> </li> <li> <p>Encourage continuous learning, product knowledge, and professional development.</p> </li> <li> <p>Ensure completion of mandatory training and departmental learning requirements.</p> </li> <li> <p>Support the development of junior therapists and help prepare potential future team leaders.</p> </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li> <p>Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.</p> </li><li> <p>Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.</p> </li><li> <p>Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.</p> </li><li> <p>Proficiency in a variety of massage and body treatment techniques.</p> </li><li> <p>Knowledge of spa products, treatment protocols, and wellness practices.</p> </li><li> <p>Previous experience coaching or training junior therapists is an advantage.</p> </li><li> <p>Strong understanding of spa hygiene, sanitation, and health and safety requirements.</p> </li><li> <p>Good command of spoken and written English; additional languages are an advantage.</p> </li><li> <p>Ability to work flexible schedules, including weekends and public holidays.</p> </li><li> <p>Relevant professional certifications and any required local authorizations.</p> </li></ul>

<p>Provide our guests with an exceptional arrival and departure experience that makes them feel welcome. Actively welcome and greet guests in a courteous manner, open doors Act as the Ambassador of the hotel Engages the guest to provide superior guest service. Inform guests with savvy knowledge of the hotel, its services, the city, and local happenings Be fully aware of what functions are going on in the hotel Memorize number plate numbers of our VIP clients and also facial recognition of our frequent guests to ensure they have personal and exclusive service. Working with the Doorman, Bell Captain and Bellmen to ensure that luggage is handled carefully, accurately and quickly. Stand in front of the hotel main entrance, obtain keys from drivers, and help with any items or luggage. Supervise the parking and retrieval of cars. Ensure when the car owner returns, valets run to retrieve the car and help them get in their car. Cross check of luggage inside vehicles for departure. Ensure all valet equipment (including poles, valet tags) and other supplies are working properly and stocked. Coordinate with key room attendants and other staffs to handle the requests in a proper manner. Assist Chief Concierge in creating weekly schedules for extra events. Frequently communicates with customers and staff. Manage parking area (poles, traffic lights and people) ensuring they are all set and clean. Give and receive valet tickets Safety and securely control guests vehicle keys Conduct vehicle key audit with the valet team at the end of each shift. Conduct safety checks on parked vehicles Maintains the cleanliness of the front of the hotel. Check all valet staff are on duty and have signed the attendance sheet. Check all valet attendance grooming. Ensure housekeeping provides uniform on time. Assist Chief Concierge with weekly headcounts and attendance sheets reviews.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><br></p> <ul> </ul> <b>Job Description </b><br> <ul> <li> <p>Deliver exceptional, personalized guest experiences, ensuring the highest standards of luxury hospitality throughout the guest journey.</p> </li> <li> <p>Welcome and engage with guests warmly, ensuring seamless arrivals, departures, and personalized assistance.</p> </li> <li> <p>Monitor daily arrivals, departures, reservations, VIP movements, and special guest preferences to ensure flawless service delivery.</p> </li> <li> <p>Oversee guest relations operations and coordinate with Front Office, Concierge, Housekeeping, Food &amp; Beverage, and other departments to ensure seamless guest experiences.</p> </li> <li> <p>Anticipate guest needs and proactively respond to requests, ensuring prompt and discreet service.</p> </li> <li> <p>Handle guest feedback, concerns, and complaints with professionalism, empathy, and effective service recovery.</p> </li> <li> <p>Ensure VIPs, repeat guests, and guests requiring special assistance receive thoughtful and personalized attention.</p> </li> <li> <p>Supervise, coach, and motivate the Guest Relations team to consistently uphold luxury service standards and brand expectations.</p> </li> <li> <p>Monitor team performance, delegate daily responsibilities, and ensure compliance with hotel policies and operating procedures.</p> </li> <li> <p>Review guest satisfaction feedback and online reviews, identifying opportunities to enhance service quality and guest loyalty.</p> </li> <li> <p>Promote hotel facilities, signature experiences, dining outlets, and exclusive guest services.</p> </li> <li> <p>Build lasting relationships with guests by recognizing their preferences and delivering personalized interactions.</p> </li> <li> <p>Maintain accurate guest profiles, operational reports, and shift handovers while ensuring confidentiality and discretion.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or degree in Hospitality Management or a related field is preferred.</p> </li> <li> <p>Previous experience in Guest Relations or Front Office operations within a luxury hotel or five-star hospitality environment.</p> </li> <li> <p>Previous supervisory experience in a similar role is an advantage.</p> </li> <li> <p>Excellent communication, interpersonal, leadership, and guest engagement skills.</p> </li> <li> <p>Strong expertise in guest complaint handling, service recovery, and personalized guest relations.</p> </li> <li> <p>Impeccable grooming, professional etiquette, and a refined approach to guest service.</p> </li> <li> <p>Excellent command of English; additional languages are an advantage.</p> </li> <li> <p>A genuine passion for luxury hospitality, attention to detail, and exceeding guest expectations.</p> </li> </ul>

Primary Purpose Of The Job<br><br>Perform duties as an integral part of a team responding to fires, rescues and other emergency situations to prevent escalation as quickly as possible. Participate in drills and exercises within the community developing competencies as individual and as a team to the benefit of the community and within a safe working environment.<br><br>Required Experience And Skills<br><br>Successfully completed Basic Fire Fighter 1 & 2 (NFPA 1001) & Breathing Apparatus Wearer Course. Qualified First Aider to first responder (CPR with AED) level Minimum five years as a Fire-Fighter in a commercial or industrial Fire-Fighter environment, civil defence force, or military fire service or successful completion of QP FPP programme (Qatari Nationals) Possess a valid driving License - preferably Heavy Vehicle. Technical skills -- must be able to use broad range of modern equipment for firefighting and rescue. The ability to rapidly absorb information on arrival at an incident in conditions which may be dangerous and confusing and accordingly follow instructions. Understanding for the victims of fire and accident and able to cope with distressing circumstances. Intermediate English Language (QP L3) both spoken and written.<br><br>Educational Qualifications<br><br>Completed secondary school education

Primary Purpose Of The Job<br><br>Perform duties as an integral part of a team responding to fires, rescues and other emergency situations to prevent escalation as quickly as possible. Participate in drills and exercises within the community developing competencies as individual and as a team to the benefit of the community and within a safe working environment.<br><br>Required Experience And Skills<br><br>Successfully completed Basic Fire Fighter 1 & 2 (NFPA 1001) & Breathing Apparatus Wearer Course. Qualified First Aider to first responder (CPR with AED) level Minimum five years as a Fire-Fighter in a commercial or industrial Fire-Fighter environment, civil defence force, or military fire service or successful completion of QP FPP programme (Qatari Nationals) Possess a valid driving License - preferably Heavy Vehicle. Technical skills -- must be able to use broad range of modern equipment for firefighting and rescue. The ability to rapidly absorb information on arrival at an incident in conditions which may be dangerous and confusing and accordingly follow instructions. Understanding for the victims of fire and accident and able to cope with distressing circumstances. Intermediate English Language (QP L3) both spoken and written.<br><br>Educational Qualifications<br><br>Completed secondary school education

<ul> <li> <p>Deliver exceptional, personalized guest experiences, ensuring the highest standards of luxury hospitality throughout the guest journey.</p> </li> <li> <p>Welcome and engage with guests warmly, ensuring seamless arrivals, departures, and personalized assistance.</p> </li> <li> <p>Monitor daily arrivals, departures, reservations, VIP movements, and special guest preferences to ensure flawless service delivery.</p> </li> <li> <p>Oversee guest relations operations and coordinate with Front Office, Concierge, Housekeeping, Food &amp; Beverage, and other departments to ensure seamless guest experiences.</p> </li> <li> <p>Anticipate guest needs and proactively respond to requests, ensuring prompt and discreet service.</p> </li> <li> <p>Handle guest feedback, concerns, and complaints with professionalism, empathy, and effective service recovery.</p> </li> <li> <p>Ensure VIPs, repeat guests, and guests requiring special assistance receive thoughtful and personalized attention.</p> </li> <li> <p>Supervise, coach, and motivate the Guest Relations team to consistently uphold luxury service standards and brand expectations.</p> </li> <li> <p>Monitor team performance, delegate daily responsibilities, and ensure compliance with hotel policies and operating procedures.</p> </li> <li> <p>Review guest satisfaction feedback and online reviews, identifying opportunities to enhance service quality and guest loyalty.</p> </li> <li> <p>Promote hotel facilities, signature experiences, dining outlets, and exclusive guest services.</p> </li> <li> <p>Build lasting relationships with guests by recognizing their preferences and delivering personalized interactions.</p> </li> <li> <p>Maintain accurate guest profiles, operational reports, and shift handovers while ensuring confidentiality and discretion.Company Description</p></li></ul><p><strong>What is in it for you:</strong></p><ul><li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility activities</li><li>Career development opportunities with national and international promotion opportunities.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or degree in Hospitality Management or a related field is preferred.</p> </li> <li> <p>Previous experience in Guest Relations or Front Office operations within a luxury hotel or five-star hospitality environment.</p> </li> <li> <p>Previous supervisory experience in a similar role is an advantage.</p> </li> <li> <p>Excellent communication, interpersonal, leadership, and guest engagement skills.</p> </li> <li> <p>Strong expertise in guest complaint handling, service recovery, and personalized guest relations.</p> </li> <li> <p>Impeccable grooming, professional etiquette, and a refined approach to guest service.</p> </li> <li> <p>Excellent command of English; additional languages are an advantage.</p> </li> <li> <p>A genuine passion for luxury hospitality, attention to detail, and exceeding guest expectations.</p></li></ul>

<p><b>Job Description</b></p> <p>The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.</p> <p>As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.</p> <p>The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.</p> <p> <strong>Spa Treatments &amp; Guest Experience</strong> </p> <ul> <li> <p>Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.</p> </li> <li> <p>Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.</p> </li> <li> <p>Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.</p> </li> <li> <p>Maintain exceptional treatment techniques, service etiquette, and guest care standards.</p> </li> <li> <p>Create a relaxing, welcoming, and memorable spa experience.</p> </li> <li> <p>Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.</p> </li> <li> <p>Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.</p> </li> <li> <p>Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.</p> </li> </ul> <p> <strong>Team Leadership &amp; Supervision</strong> </p> <ul> <li> <p>Provide daily guidance, direction, and support to Spa Therapists.</p> </li> <li> <p>Act as the first point of contact for operational concerns during assigned shifts.</p> </li> <li> <p>Lead by example through professional conduct, positive attitude, and exceptional service delivery.</p> </li> <li> <p>Monitor team grooming, punctuality, attendance, and adherence to established standards.</p> </li> <li> <p>Support the preparation and coordination of daily therapist assignments and treatment schedules.</p> </li> <li> <p>Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.</p> </li> <li> <p>Encourage teamwork, accountability, and a positive working environment.</p> </li> <li> <p>Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.</p> </li> <li> <p>Support the onboarding, orientation, and integration of new Spa Therapists.</p> </li> <li> <p>Assist in implementing departmental initiatives and improvement plans.</p> </li> </ul> <p> <strong>Spa Operations &amp; Coordination</strong> </p> <ul> <li> <p>Support the smooth and efficient daily operation of the Spa.</p> </li> <li> <p>Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.</p> </li> <li> <p>Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.</p> </li> <li> <p>Monitor treatment schedules to minimize delays and maximize operational efficiency.</p> </li> <li> <p>Ensure sufficient availability of treatment products, linens, amenities, and equipment.</p> </li> <li> <p>Monitor inventory consumption and report replenishment requirements.</p> </li> <li> <p>Assist with opening and closing procedures, including operational checklists.</p> </li> <li> <p>Ensure equipment is maintained in good working condition and report defects promptly.</p> </li> <li> <p>Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.</p> </li> <li> <p>Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.</p> </li> </ul> <p> <strong>Quality Assurance &amp; Service Standards</strong> </p> <ul> <li> <p>Ensure consistent implementation of approved spa treatment protocols and service standards.</p> </li> <li> <p>Conduct routine checks of treatment rooms, equipment, and guest facilities.</p> </li> <li> <p>Monitor the quality and consistency of treatments delivered by the team.</p> </li> <li> <p>Provide constructive feedback and practical coaching to improve service performance.</p> </li> <li> <p>Ensure compliance with Our Habitas brand standards and established wellness procedures.</p> </li> <li> <p>Assist in resolving service inconsistencies and implementing corrective actions.</p> </li> <li> <p>Support guest satisfaction initiatives and continuous improvement of the spa experience.</p> </li> </ul> <p> <strong>Training &amp; Team Development</strong> </p> <ul> <li> <p>Assist in identifying training needs and development opportunities for Spa Therapists.</p> </li> <li> <p>Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.</p> </li> <li> <p>Support cross-training and knowledge-sharing initiatives.</p> </li> <li> <p>Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head.</p> </li> <li> <p>Encourage continuous learning, product knowledge, and professional development.</p> </li> <li> <p>Ensure completion of mandatory training and departmental learning requirements.</p> </li> <li> <p>Support the development of junior therapists and help prepare potential future team leaders.</p> </li> </ul> <p> <strong>Hygiene, Health &amp; Safety</strong> </p> <ul> <li> <p>Ensure strict compliance with spa hygiene, sanitation, and health and safety standards.</p> </li> <li> <p>Maintain proper cleaning and disinfection of treatment rooms, tools, equipment, and reusable materials.</p> </li> <li> <p>Ensure appropriate handling, storage, and usage of treatment products.</p> </li> <li> <p>Follow established procedures for guest consultations, treatment contraindications, and incident reporting.</p> </li> <li> <p>Maintain high standards of personal hygiene and professional grooming.</p> </li> <li> <p>Ensure the safe use of treatment equipment and wellness facilities.</p> </li> <li> <p>Report accidents, injuries, unsafe conditions, and guest health concerns immediately.</p> </li> <li> <p>Comply with applicable Qatar health, safety, and regulatory requirements.</p> </li> </ul> <p><br></p><ul><li> </li> </ul> <p> </p> <br><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.</p> </li> <li> <p>Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.</p> </li> <li> <p>Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.</p> </li> <li> <p>Proficiency in a variety of massage and body treatment techniques.</p> </li> <li> <p>Knowledge of spa products, treatment protocols, and wellness practices.</p> </li> <li> <p>Previous experience coaching or training junior therapists is an advantage.</p> </li> <li> <p>Strong understanding of spa hygiene, sanitation, and health and safety requirements.</p> </li> <li> <p>Good command of spoken and written English; additional languages are an advantage.</p> </li> <li> <p>Ability to work flexible schedules, including weekends and public holidays.</p> </li> <li> <p>Relevant professional certifications and any required local authorizations.</p> </li> </ul>

<p>The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.</p> <p>As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.</p> <p>The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.</p> <p> <strong>Spa Treatments &amp; Guest Experience</strong> </p> <ul> <li> <p>Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.</p> </li> <li> <p>Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.</p> </li> <li> <p>Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.</p> </li> <li> <p>Maintain exceptional treatment techniques, service etiquette, and guest care standards.</p> </li> <li> <p>Create a relaxing, welcoming, and memorable spa experience.</p> </li> <li> <p>Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.</p> </li> <li> <p>Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.</p> </li> <li> <p>Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.</p> </li> </ul> <p> <strong>Team Leadership &amp; Supervision</strong> </p> <ul> <li> <p>Provide daily guidance, direction, and support to Spa Therapists.</p> </li> <li> <p>Act as the first point of contact for operational concerns during assigned shifts.</p> </li> <li> <p>Lead by example through professional conduct, positive attitude, and exceptional service delivery.</p> </li> <li> <p>Monitor team grooming, punctuality, attendance, and adherence to established standards.</p> </li> <li> <p>Support the preparation and coordination of daily therapist assignments and treatment schedules.</p> </li> <li> <p>Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.</p> </li> <li> <p>Encourage teamwork, accountability, and a positive working environment.</p> </li> <li> <p>Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.</p> </li> <li> <p>Support the onboarding, orientation, and integration of new Spa Therapists.</p> </li> <li> <p>Assist in implementing departmental initiatives and improvement plans.</p> </li> </ul> <p> <strong>Spa Operations &amp; Coordination</strong> </p> <ul> <li> <p>Support the smooth and efficient daily operation of the Spa.</p> </li> <li> <p>Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.</p> </li> <li> <p>Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.</p> </li> <li> <p>Monitor treatment schedules to minimize delays and maximize operational efficiency.</p> </li> <li> <p>Ensure sufficient availability of treatment products, linens, amenities, and equipment.</p> </li> <li> <p>Monitor inventory consumption and report replenishment requirements.</p> </li> <li> <p>Assist with opening and closing procedures, including operational checklists.</p> </li> <li> <p>Ensure equipment is maintained in good working condition and report defects promptly.</p> </li> <li> <p>Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.</p> </li> <li> <p>Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.</p> </li> </ul> <p> <strong>Quality Assurance &amp; Service Standards</strong> </p> <ul> <li> <p>Ensure consistent implementation of approved spa treatment protocols and service standards.</p> </li> <li> <p>Conduct routine checks of treatment rooms, equipment, and guest facilities.</p> </li> <li> <p>Monitor the quality and consistency of treatments delivered by the team.</p> </li> <li> <p>Provide constructive feedback and practical coaching to improve service performance.</p> </li> <li> <p>Ensure compliance with Our Habitas brand standards and established wellness procedures.</p> </li> <li> <p>Assist in resolving service inconsistencies and implementing corrective actions.</p> </li> <li> <p>Support guest satisfaction initiatives and continuous improvement of the spa experience.</p> </li> </ul> <p> <strong>Training &amp; Team Development</strong> </p> <ul> <li> <p>Assist in identifying training needs and development opportunities for Spa Therapists.</p> </li> <li> <p>Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.</p> </li> <li> <p>Support cross-training and knowledge-sharing initiatives.</p> </li> <li> <p>Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head.</p> </li> <li> <p>Encourage continuous learning, product knowledge, and professional development.</p> </li> <li> <p>Ensure completion of mandatory training and departmental learning requirements.</p> </li> <li> <p>Support the development of junior therapists and help prepare potential future team leaders.</p> </li> </ul> <p> <strong>Hygiene, Health &amp; Safety</strong> </p> <ul> <li> <p>Ensure strict compliance with spa hygiene, sanitation, and health and safety standards.</p> </li> <li> <p>Maintain proper cleaning and disinfection of treatment rooms, tools, equipment, and reusable materials.</p> </li> <li> <p>Ensure appropriate handling, storage, and usage of treatment products.</p> </li> <li> <p>Follow established procedures for guest consultations, treatment contraindications, and incident reporting.</p> </li> <li> <p>Maintain high standards of personal hygiene and professional grooming.</p> </li> <li> <p>Ensure the safe use of treatment equipment and wellness facilities.</p> </li> <li> <p>Report accidents, injuries, unsafe conditions, and guest health concerns immediately.</p> </li> <li> <p>Comply with applicable Qatar health, safety, and regulatory requirements.</p> </li> </ul> <p><br></p><ul><li> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.</p> </li> <li> <p>Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.</p> </li> <li> <p>Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.</p> </li> <li> <p>Proficiency in a variety of massage and body treatment techniques.</p> </li> <li> <p>Knowledge of spa products, treatment protocols, and wellness practices.</p> </li> <li> <p>Previous experience coaching or training junior therapists is an advantage.</p> </li> <li> <p>Strong understanding of spa hygiene, sanitation, and health and safety requirements.</p> </li> <li> <p>Good command of spoken and written English; additional languages are an advantage.</p> </li> <li> <p>Ability to work flexible schedules, including weekends and public holidays.</p> </li> <li> <p>Relevant professional certifications and any required local authorizations.</p></li></ul>

<p>YOUR LEGACY STARTS WITH US At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life s most meaningful moments. FIND PURPOSE IN YOUR PASSION At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever. Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return: A rewarding career within one of the most recognized and prestigious luxury brands in the world. Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties. Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals. A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more: Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining &amp; Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing OUR EXPECTATIONS FROM THE ROLE: The Membership Coordinator is responsible for supporting the Spa and Recreation team in managing membership sales, renewals, member relations, and administrative functions. This role ensures an exceptional luxury experience for members while promoting spa memberships, maintaining accurate records, and supporting revenue growth objectives in accordance with The Ritz-Carlton Gold Standards. Membership Administration Manage membership enrollment, renewals, upgrades, and cancellations. Maintain accurate membership records within company systems. Process membership applications, contracts, payments, and related documentation. Monitor membership expiration dates and proactively communicate renewal opportunities. Prepare membership reports and statistics for management review. Member Relations Serve as the primary point of contact for spa members. Build strong relationships with members and ensure exceptional guest satisfaction. Handle member inquiries, requests, and concerns professionally and promptly. Conduct facility tours and explain membership benefits and services. Support member engagement activities and special events. Sales &amp; Revenue Generation Promote spa memberships and wellness programs to prospective guests. Follow up on sales leads and membership inquiries. Assist in achieving membership sales and retention targets. Identify opportunities to upsell membership packages and spa services. Collaborate with the Spa Management team on promotional campaigns. Operational Support Coordinate with Spa Reception, Recreation, Finance, and Sales teams. Ensure membership procedures comply with company policies and standards. Assist with scheduling member activities and wellness events. Maintain confidentiality of member information. Support daily spa operations when required. Guest Experience Deliver service aligned with The Ritz-Carlton Customer Engagement standards. Anticipate member needs and personalize interactions. Resolve service challenges effectively and escalate issues when necessary. Create memorable experiences that foster member loyalty and retention.</p><p><strong>Desired Candidate Profile</strong></p><p>Education &amp; Experience</p><ul><li>High school diploma or equivalent required.</li><li>Bachelor's degree in Hospitality, Business Administration, Marketing, or related field preferred.</li><li>Minimum 1 2 years of experience in hospitality, luxury spa, fitness club, wellness center, or membership sales environment.</li><li>Experience with Marriott systems is an advantage.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong customer service and relationship-building skills.</li><li>Excellent verbal and written communication skills in English.</li><li>Sales-oriented mindset with strong negotiation skills.</li><li>Proficiency in Microsoft Office applications.</li><li>Strong organizational and administrative abilities.</li><li>Ability to multitask in a fast-paced luxury hospitality environment.</li><li>Professional appearance and demeanor.</li><li>Knowledge of spa, wellness, fitness, and recreation operations preferred.</li></ul><p>Marriott Core Competencies</p><ul><li>Put People First</li><li>Pursue Excellence</li><li>Embrace Change</li><li>Act with Integrity</li><li>Serve Our World</li></ul>

Primary Purpose Of The Job<br><br>Perform duties as a Watch Commander to direct and motivate teams responding to fires, rescues and other emergency situations to prevent escalation as quickly as possible. Design and formulate drills and exercises within the community to develop individual and team competencies to the benefit of the industrial cities community and within a safe working environment.<br><br>Direct the on-station watch in the performance of routine and non-routine duties, including emergency operations, exercises, drills, emergency vehicle operation and preparedness activities.<br><br>Required Experience And Skills<br><br>Successfully completed Basic Fire Fighter 1 & 2 (NFPA 1001) & Breathing Apparatus Wearer course. Successfully completed NFPA 1041 Fire Instructor 1 & NFPA Fire Officer 1 & 2Qualified First Aider to first responder (CPR with AED) level. Minimum 7 years as a Fire-Fighter or equivalent in a commercial or industrial Fire-Fighter environment, civil, or military fire service or three years as leading fire-fighter in QP. Possess a valid driving License - preferably Heavy Vehicle. Technical skills -- must be able to use broad range of modern equipment for firefighting and rescue. The ability to rapidly information on arrival at an incident in conditions may be dangerous and confusing and accordingly dictate instructions to the on-scene crews. Understanding for the victims of fire and accident and able to cope with distressing circumstances. Intermediate Language ( (QP L4) both spoken and written.<br><br>Educational Qualifications<br><br>Completed secondary school education.