Job description

Job Summary

They will be responsible for all activities that involve the admission and registration of patients, checks-in new patients and for providing facility and billing information to new and existing patients. They will be responsible for attending to all related patient inquiries and for patient information intake and ensuring this information is readily available for doctors and nurses.

Greets patients and their caregivers on arrival.

Logs in patient information digitally and maintains accurate records.

Verifies patient’s eligibility checks.

Collects information such as patient details, medical history, billing, and insurance information.

Ensures accuracy, completeness and verification of demographic and insurance information.

Prepares and finalizes patient check-in documentation.

Guides patients to physician examinations and other points of services.

Ensures that patient check-in is thoroughly screened for insurance coverage and has required pre-authorizations, to safeguard the Hospital’s accounts receivables, determine patient responsibility, and cash collection at the time of service.

Supports RCM Pre-authorization team in securing the insurance approvals in an efficient and timely manner.

Processes insurance information, follows up, and communicates with the RCM Pre-authorization team.

Follows up with the clinics for any additional clinical procedures/services that might have been ordered and other services that might have been provided during the visit.

Facilitates communication regarding patient case and status to clinicians.

Obtains billing information and handles payments to provide patients with billing and payment information.

Guides the patients to the other points of services (Lab, Radiology, Pharmacy, etc.) when needed.

Facilitates the patient’s upcoming visits and schedules the required appointments accordingly (follow-ups, referrals, other services) to ensure proper and accurate scheduling maintaining the patient’s best interest in-check and avoiding any potential prejudice within services’ scheduling.

Prepares the required daily, monthly, weekly, and yearly reports and analysis as directed by the Patient Access Manager.

Sufficient knowledge of medical terminology and insurance processes.

Strong organizational and administrative skills.

Ability to remain calm in stressful situations.

Ability to switch priorities based on patients’ needs.

Has high work ethic and maintains confidentiality.

Has a professional appearance and demeanour.

Proficient in Microsoft office and other data entry systems.

Professional, compassionate, and patient.

Strong attention to detail and demonstrated ability to use sound judgment in decision-making.

2+ years previous Patient Access experience and Customer Care/Patient Relations experience (preferred).

Experience with electronic health records.

Medical insurance and/or hospital registration experience preferred).

2+ years customer service experience ideally in a hospital setting

Minimum 2 years in GCC (preferred).