Public relations delegate Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.&nbsp;<br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.&nbsp;<br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining &amp; Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>As a Bartender at The Ritz-Carlton, you will create exceptional beverage experiences by preparing and serving high-quality drinks while delivering personalized and luxury service. You will uphold Marriott International standards, ensuring every guest interaction is memorable and reflects the brand’s excellence.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>Key Responsibilities<br>Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes<br>Provide engaging, personalized service to guests at the bar and restaurant<br>Maintain full knowledge of beverage menus, promotions, and ingredients<br>Recommend beverages based on guest preferences and upsell when appropriate<br>Ensure bar setup is complete, clean, and stocked before service<br>Monitor responsible alcohol service and comply with legal regulations<br>Handle cash and process payments accurately<br>Maintain cleanliness and organization of the bar area at all times<br>Support inventory control and report stock shortages<br>Coordinate with service team to ensure smooth operations<br>Address guest feedback professionally and escalate when needed<br>Follow Marriott and Ritz-Carlton service standards consistently<br>Skills &amp; Competencies<br>Strong communication and interpersonal skills<br>Excellent knowledge of cocktails, wines, spirits, and bar techniques<br>Customer-focused with a friendly and energetic personality<br>Ability to multitask in a fast-paced environment<br>Attention to detail and accuracy<br>Strong teamwork and collaboration skills<br>Professional grooming and presentation<br>Fluency in English (additional languages preferred)<br>Qualifications &amp; Experience<br>High school diploma or equivalent<br>Previous experience as a bartender in luxury hotel or fine dining preferred<br>Knowledge of international drink recipes and bar operations<br>Familiarity with POS systems is an advantage<br>Core Work Activities<br>Deliver exceptional beverage service aligned with Ritz-Carlton Gold Standards<br>Enhance guest experience through product knowledge and engagement<br>Maintain bar efficiency and operational excellence<br>Support team collaboration and service quality<br>Marriott Core Values<br>Put People First<br>Pursue Excellence<br>Embrace Change<br>Act with Integrity<br>Serve Our World<br>Work Environment &amp; Requirements<br>Standing for extended periods and handling bar equipment<br>Flexibility to work shifts, weekends, and holidays<br>Maintain high standards of hygiene and grooming<br>Preferred Qualifications<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International.&nbsp;<br>Be<br>where you can do your best work,&nbsp;<br>begin<br>your purpose,&nbsp;<br>belong<br>to an amazing global team, and&nbsp;<br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

Additional Information<br><br>Job Number 26106934<br><br>Job Category Food and Beverage & Culinary<br><br>Location Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>职位概述<br><br>负责厨房日常运作的总体成功。通过亲自执行任务展示烹饪技能，同时领导员工并管理所有与餐饮相关的职能。努力不断提高客人和员工的满意度，同时最大限度地提高所有责任领域的财务业绩。监督所有厨房区域，以确保提供始终如一的优质产品。负责指导和培养员工，包括直属下属。必须确保满足卫生和 食品标准。责任领域包括监督所有备餐区（如宴会、客房服务、餐厅、酒吧/酒廊和员工食堂）和所有配套区域（如洗碗室和采购室）。<br><br>求职者个人资料<br><br>教育和经验要求<br><br> 高中文凭或高中同等学历 (GED)；6 年厨房、餐饮或相关专业领域工作经验。<br><br>或者<br><br> 在经认可的大学取得烹饪术、酒店和餐厅管理或相关专业的两年制学位；4 年厨房、餐饮或相关专业领域工作经验。<br><br>核心工作活动<br><br>领导酒店厨房运作<br><br> 领导厨房管理团队。 为所有日常运作提供指导。 充分了解员工的职位，以便在员工缺勤时履行职责或确定适当的替岗人选。 为下属提供指导和指示，包括设定绩效标准和监督绩效。 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。 鼓励和建立团队成员之间的相互信任、尊重和合作。 树立榜样，示范适当的行为。 确保酒店政策得到公平一致的执行。 审核人员编制，确保宾客服务、运营需求和财务目标均得以满足。 与员工建立和保持开放的协作关系，并确保员工在团队内部也这样做。 征求员工反馈意见，采用“门户开放”政策，并审查员工满意度结果，以确定和解决员工的问题或疑虑。 监督和协调备餐厨师和工作人员的活动。 向员工演示新的烹饪技巧和设备。<br><br>设定和维持烹饪职能和活动的目标<br><br> 制定和实施采购与接收区的指导原则和控制程序。 确立目标，包括绩效目标、预算目标和团队目标等。 传达安全程序的重要性，详细说明程序规范，确保员工了解安全规范，监控与安全有关的流程和程序。 管理部门可控费用，包括食品成本、用品、制服和设备。 参与责任领域的预算过程。 了解并实施品牌的安全标准。<br><br>确保满足烹饪标准和责任<br><br> 为菜品开发提供指导。 监控生熟食品的质量，确保符合标准。 确定应如何呈现菜肴，并进行装饰性美食展示。 认可优质的产品、展示和风味。 确保符合食品处理和卫生标准。 遵循所有食品的适当处理方法和温度。 确保员工取得必需的食品处理和卫生认证。 维护食品采购、接收和储存标准。 定期准备和烹饪或为特殊客人或场合准备和烹饪各种类型的食品。<br><br>确保卓越的客户服务<br><br> 表现和支持超越预期的服务行为，实现客户满意并保留客人。 通过沟通和协助个人了解客人需求，并在需要时提供指导、反馈和个人辅导，改善服务质量。 管理日常运营，确保质量和标准，且每天满足客户的期望。 表现出宾客接待方面的领导力，体现卓越的客户服务，并为客户关系营造积极的氛围。 与客人互动并获得对产品质量和服务水准的反馈。 回应并处理客人的问题和投诉。 授权员工提供卓越的客户服务。制定指导方针，让员工了解有关期望和因素。确保员工接受持续培训以了解客人的期望。 审查评论卡、客人满意度结果和其他数据，以确定改善的方面。<br><br>管理和开展人力资源活动<br><br> 识别他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。 确保员工受到公平、公正的对待。 培训厨房员工关于出色烹饪和美观菜盘展示的基本原则。 执行直接上级经理的绩效考核流程。 关于食品知识和食谱组合培训，与宴会厨师和餐饮部互动。 观察员工的服务行为并向个人和/或经理提供反馈。 管理责任领域的员工渐进性惩处程序。 确保根据标准和当地运作程序（SOP 和 LSOP）完成惩戒程序和文件，并支持同事评议流程。<br><br>其他责任<br><br> 通过电话、书面形式、电子邮件或亲自向执行团队、经理和主管、同事和下属提供信息。 分析信息和评估结果，以选择最佳解决方案并解决问题。<br><br>万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。我们不懈努力营造工作环境，重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用，这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人，这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。<br><br>威斯汀酒店致力于帮助宾客在需要时重掌旅途节奏，提升健康感受，支持他们时刻呈现超凡自我状态。作为专注宾客身心健康平衡的酒店品牌典范，我们需要热情敬业的酒店团队将独到的品牌理念融入待客体验，也希望员工在酒店内外接纳并践行健康生活方式。我们希望您充满热情活力、积极乐观、勇于探索，如果您也认同并倡导健康生活理念，我们诚邀您与威斯汀携手共谋发展。从这里扬帆起航 ，发挥个人价值，追求 人生目标，融入 卓越国际团队，展现 真我风采。

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Examinations and Assessment Lead has overall responsibility for the management and operation of the Examinations and Assessment team. The role is accountable for the effective planning, delivery, monitoring and review of all examinations and assessment activities within the Technical Institute. The role provides assurance to the Technical Institute Contract &amp; Assurance Manager and the Head of the Technical Institute that examinations and assessment are being delivered in accordance with a defined, compliant and consistently applied assessment strategy covering all training programmes. The Examinations and Assessment Lead is responsible for management of student data, the ongoing review of examinations and assessment operations, the systematic collection and analysis of performance data, and the identification of risks, trends and improvement actions that impact learner outcomes. The role ensures that all required assessment policies, procedures and controls are implemented and adhered to in accordance with the contractual requirements and those of external awarding and regulatory bodies, (e.g. City &amp; Guilds and the Ministry of Education and Higher Education). Internal audits, assessment analysis, moderation outcomes and course performance reports will inform decision-making and recommendations. The role works closely with the Chief Instructors (Academic and Engineering) to ensure clarity of roles, compliance with assessment requirements, and effective communication across stakeholders. The Examinations and Assessment Lead supports continuous improvement activities, contributing to corrective actions, preventative measures and the development of customer satisfaction and quality performance metrics. Core Duties: Lead and manage the Examinations and Assessment team in accordance with the organisation s policies and procedures applicable to people and talent management, and personal health, safety and wellbeing. Own and maintain the Technical Institute Assessment Strategy across all elements of Technical Institute training. Provide Chief Instructors with a forward assessment calendar, including scheduled assessments, re-sit opportunities, and complaints and appeals procedures, in advance of each phase of training. Forecast and plan resource requirements to support the delivery of the assessment calendar and assessment strategy. Identify assessment-related training needs and implement appropriate training and standardisation activities for staff involved in invigilation, marking, checking, or assessment delivery. Capture and maintain sufficient assessment data to enable analysis of factors affecting student performance, including environment, materials, instructors, and assessments. Ensure all examinations and assessment policies, processes, and procedures are regularly reviewed, controlled, and available for centre approval and accreditation activities. Ensure examinations and assessments are applied consistently and uniformly across the Technical Institute against a clearly defined and commonly understood assessment framework. Plan and oversee the delivery of examinations, including reasonable adjustments and arrangements for students where deemed appropriate/necessary. Produce and provide pass lists and student class lists to the Contract &amp; Assurance Manager following placement testing and aptitude testing conducted as part of student selection and enrolment activities. Support the Qatar Armed Forces and the Technical Institute Management Team in responding to student enquiries, providing accurate information and advice, and following up on assessment-related issues or concerns. Be responsible for the preparation of examinations and assessments, including room set up, attendance register, provision of seating plans and stationery as well as ensuring there is sufficient invigilation support arranged. Requirements Competencies: Knowledge considered essential includes: Degree-level qualification in Education (or closely related field). Demonstrable knowledge of examination and assessment principles, including formative and summative assessment at secondary or tertiary level. Understanding of the functions of assessment (diagnostic, formative, summative, certification) and working knowledge of qualitative and quantitative research methods as they relate to assessment and evaluation. Working knowledge of curriculum delivery and evaluation in an educational setting. Skills considered essential includes: Strong organisational, planning and problem-solving skills, with a proven ability to work to tight deadlines and manage multiple priorities. Ability to initiate, develop and maintain effective procedures, policies and documentation for exams and assessments. Ability to contribute to the planning and delivery of educational programmes and to present confidently at senior-level meetings. Highly developed English verbal and written communication skills, including clear report writing, drafting formal correspondence, and handling confidential or sensitive issues appropriately. Demonstrated interpersonal and stakeholder management skills, with the ability to liaise and communicate effectively with academic staff, military staff, students and external partners. High level of computer literacy, including experience with Training Management Systems, Microsoft Office, databases and statistical/analytical applications. Experience considered essential includes: Experience working in a management or leadership position within an educational context (e.g. exams office, programme management, academic coordination). Demonstrable experience in managing examinations and assessments, including scheduling, invigilation, integrity/security, marking, moderation and results processing. Experience of training, assessment or programme delivery with international students, preferably within the Middle East or similar intercultural environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Requirements</h2><p><strong>Competencies:</strong></p><p><strong>Knowledge considered essential includes:</strong></p><ul><li>Degree-level qualification in Education (or closely related field).</li><li>Demonstrable knowledge of examination and assessment principles, including formative and summative assessment at secondary or tertiary level.</li><li>Understanding of the functions of assessment (diagnostic, formative, summative, certification) and working knowledge of qualitative and quantitative research methods as they relate to assessment and evaluation.</li><li>Working knowledge of curriculum delivery and evaluation in an educational setting.</li></ul><p><strong>Skills considered essential includes:</strong></p><ul><li>Strong organisational, planning and problem-solving skills, with a proven ability to work to tight deadlines and manage multiple priorities.</li><li>Ability to initiate, develop and maintain effective procedures, policies and documentation for exams and assessments.</li><li>Ability to contribute to the planning and delivery of educational programmes and to present confidently at senior-level meetings.</li><li>Highly developed English verbal and written communication skills, including clear report writing, drafting formal correspondence, and handling confidential or sensitive issues appropriately.</li><li>Demonstrated interpersonal and stakeholder management skills, with the ability to liaise and communicate effectively with academic staff, military staff, students and external partners.</li><li>High level of computer literacy, including experience with Training Management Systems, Microsoft Office, databases and statistical/analytical applications.</li></ul><p><strong>Experience considered essential includes:</strong></p><ul><li>Experience working in a management or leadership position within an educational context (e.g. exams office, programme management, academic coordination).</li><li>Demonstrable experience in managing examinations and assessments, including scheduling, invigilation, integrity/security, marking, moderation and results processing.</li><li>Experience of training, assessment or programme delivery with international students, preferably within the Middle East or similar intercultural environment.</li></ul><p><strong>Knowledge considered desirable includes:</strong></p><ul><li>Understanding of Military Trade Training contexts and the specific demands of technical/vocational training for military personnel.</li><li>Knowledge of BAE Systems Approach to Training (BSAT) and/or Defence Systems Approach to Training (DSAT) models.</li><li>Knowledge of standardised English assessments (e.g. IELTS, TOEFL, or military language proficiency standards) and their alignment to CEFR or similar frameworks.</li><li>Understanding of vocational/technical qualification frameworks (e.g. BTEC, City &amp; Guilds, national TVET frameworks, apprenticeship standards).</li><li>Awareness of relevant accreditation and quality assurance frameworks (e.g. national qualification authorities, international QA bodies).</li><li>Intercultural competence, particularly in Middle Eastern contexts; basic Arabic language ability could be advantageous.</li></ul><p><strong>Skills considered desirable includes:</strong></p><ul><li>Training Assessment Quality Assurance (TAQA) qualification or equivalent assessor/internal verifier qualification.</li><li>Ability to contribute to or lead internal quality assurance processes such as standardisation, moderation and internal audit of assessment practice.</li><li>Ability to design and deliver assessment-related training (e.g. for markers, invigilators, assessors and internal verifiers).</li><li>Skills in using e-assessment or LMS platforms (e.g. Moodle, Blackboard, online testing tools).</li><li>Strong data analysis and reporting skills for monitoring student performance and informing decision-making at programme and institutional level.</li><li>Ability to work effectively within a hierarchical, disciplined environment and adapt communication style accordingly.</li><li>Change management skills, including experience leading or supporting assessment or curriculum reform projects.</li></ul><p><strong>Experience considered desirable includes:</strong></p><ul><li>Experience in training design using BSAT/DSAT or equivalent defence/competency-based training models.</li><li>Evidence of continuous professional development (CPD) in assessment, quality assurance, educational leadership or related areas.</li><li>Experience in exam security and malpractice investigation in high-stakes environments.</li><li>Experience liaising with external awarding bodies, accreditation agencies or industry partners.</li><li>Prior work experience in a Middle Eastern or similar cultural/military training environment.</li></ul><p><strong>Behaviours:</strong></p><p>Within the QTI both what you do and how you do it are of equal significance. Below are the core behavours applicable to BSL Employees. For more information on these, or the BAE Systems 8 Behaviours please contact your BSL HR Advisor or BAE Systems Senior Management Team member.</p><p><strong>Agility:</strong></p><ul><li>Collaboration: Building relationships, conflict resolution, and creating an inclusive and respectful work environment.</li><li>Balanced Decision-Making: Making informed decisions efficiently, often in rapidly changing situations, by leveraging available information.</li><li>Flexibility: Being willing to adjust plans, strategies, or approaches as needed to meet evolving circumstances or new opportunities.</li><li>Innovation: Encouraging creative thinking and embracing new ideas to drive progress and stay ahead in dynamic environments.</li><li>Proactive Approach: Anticipating changes and taking proactive steps to prepare for and address potential challenges or shifts in the market.</li></ul><p></p></section>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Essential Duties and Responsibilities Digital Solutions & Hospitality Digitalization Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions. Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows. Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&B, Spa, Residences, Finance, Engineering, and other operational areas. Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work.<br>Cloud Infrastructure & Digital Solutions Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed. Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision. Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level.<br>Daily IT Support & Service Requests Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications. Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks. Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details.<br>Hospitality Systems, Data & Guest Technology Support Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications. Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes. Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high.<br>Automation, Reporting & Process Improvement Assists with simple automation, scheduled reports, Share Point lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team. Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support. Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed.<br>Project, Vendor & Operational Support Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities. Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken. Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery. Performs other similar or related duties as necessary.<br>Required Skills and Knowledge Digital, Cloud & Automation Fundamentals Basic knowledge of Microsoft 365, Share Point, Forms, Lists, Power Automate or similar automation tools is preferred. Awareness of cloud platforms such as Azure and Oracle Cloud Infrastructure, including basic monitoring, alerts, access, resource usage, and cost awareness. Basic understanding of digital workflows, reporting dashboards, data accuracy, user adoption, and process documentation. Willingness to learn hospitality digital platforms, cloud operations, integrations, automation standards, and corporate technology governance.<br>Technical Expertise Good working knowledge of desktop support, Windows operating systems, printers, mobile devices, basic networking, business applications, and common hotel technology systems. Basic understanding of PMS, POS, guest internet, endpoint protection, patching, access requests, backups, and IT service desk practices. Ability to troubleshoot issues logically, document findings clearly, and escalate with accurate information when required. Awareness of cybersecurity, privacy, asset control, and data protection practices in a hospitality environment.<br>Communication & Service Skills Strong service attitude with the ability to support guests and associates professionally and patiently. Clear communication skills with the ability to explain simple digital and technical matters to non-technical users. Ability to follow instructions, manage assigned tasks, and provide timely updates to the Technology Experience Supervisor or Manager. Good attention to detail for documentation, asset records, access requests, workflows, reports, and support logs.<br>Qualifications Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered. Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment. Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred. Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately.<br>Preferred Qualifications Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, Comp TIA, ITIL Foundation, networking, security, or hospitality system training is an advantage. Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools. Basic scripting, reporting, dashboarding, automation, Share Point, Power Automate, or inventory management experience is beneficial. Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.<br>Competencies This section outlines the key competencies required for success in this entry-level digital-focused role. The most critical competencies for the Technology Experience Digital Officer are highlighted below. Guest-centricity - Supports digital and technology solutions that improve the guest and associate experience through reliable, practical, and user-friendly support. Digital Mindset - Shows curiosity and willingness to learn digital tools, automation, cloud platforms, reporting, and hospitality technology solutions. Drive - Completes assigned support tasks, routine checks, automation follow-ups, and digital project actions with urgency and accuracy. Initiative - Identifies repeated manual work, digital adoption gaps, and simple improvement opportunities, then shares recommendations with the Technology Experience team. Integrity - Handles access, cloud information, operational data, guest requests, devices, and support records with confidentiality and accountability. Adaptability - Responds positively to changing operational priorities, urgent incidents, new systems, and fast-paced hotel requirements. Collaboration - Works effectively with the Technology Experience team, operational departments, and approved vendors to support digital solutions and resolve issues.<br>Working Conditions Full-time position with occasional evening, weekend, or holiday support based on operational, digital project, or system maintenance requirements. On-call or shift support may be required for business-impacting incidents, digital service issues, or planned maintenance activities. Fast-paced hotel environment requiring practical problem-solving, clear communication, service focus, and willingness to learn. Regular interaction with guests, associates, managers, corporate technology teams, and approved vendors in a professional setting. Continuous learning is required to stay current with property systems, digital tools, cloud platforms, cybersecurity requirements, and technology standards. Employee must be subject to passing background check to be eligible for the position.<br>Experience0 to 2 years progressive work-related experience in Information Technology, digital systems support, automation, reporting, cloud fundamentals, service desk support, hospitality systems support, asset tracking, or user support documentation. The statements in this job description are intended to represent the key duties, essential nature, and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. This job description may be updated at any time. This job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect business requirements.