Operation Specialist Jobs in Qatar

<p>We invite you to join the world of luxury hospitality at Raffles Doha as our new Butler Supervisor. The Butler Supervisor oversees the daily operations of the Butler team, ensuring exceptional personalized service that reflects the highest luxury hospitality standards. This role supervises, coaches, and supports Butler colleagues while coordinating with other hotel departments to deliver seamless guest experiences. The Butler Supervisor is responsible for maintaining service excellence, handling VIP guest requirements, resolving guest concerns, and ensuring all butler services are delivered efficiently, professionally, and in accordance with brand standards.</p><p>Key Responsibilities:</p><ul><li>Supervise and support the daily operations of the Butler team to ensure exceptional guest service</li><li>Lead, coach, and motivate team members while maintaining luxury hospitality standards</li><li>Ensure personalized service is delivered to all guests, with special attention to VIPs and long-stay guests</li><li>Coordinate with Front Office, Housekeeping, Concierge, Food &amp; Beverage, and other departments to ensure seamless guest experiences</li><li>Monitor room readiness, amenities, and special guest requests prior to arrival</li><li>Handle guest concerns promptly and professionally, ensuring timely resolution</li><li>Conduct regular inspections of guest rooms, suites, and butler service areas to maintain quality standards</li><li>Assist in training, onboarding, and performance development of Butler colleagues</li><li>Prepare work schedules, allocate tasks, and monitor team productivity</li><li>Maintain accurate guest preference records and service documentation</li><li>Ensure compliance with hotel policies, health and safety regulations, and brand standards</li><li>Support management in achieving departmental goals, guest satisfaction targets, and continuous service improvement</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred</p><p>Previous supervisory experience in a luxury hotel, resort, or upscale hospitality environment</p><p>Strong leadership, coaching, and team management skills</p><p>Excellent communication and interpersonal abilities</p><p>Exceptional attention to detail and a passion for delivering personalized guest service</p><p>Strong problem-solving and decision-making skills in a fast-paced environment</p><p>Proficiency in hotel property management systems and Microsoft Office applications</p><p>Knowledge of Forbes Five-Star or similar luxury hospitality service standards</p><p>Fluency in English; additional languages are an advantage</p><p>Ability to work flexible shifts, including weekends and public holidays</p>

Company Description<br><br>Rixos Premium Qetaifan Island North stands as a premier luxury destination on the dynamic, man-made Qetaifan Island off the coast of Lusail, Doha. Operating under the renowned Accor umbrella, this five-star resort seamlessly blends high-end hospitality with adrenaline-pumping entertainment, making it one of Qatar’s most sought-after lifestyle and leisure hubs.<br><br>Job Description<br><br>We are seeking a detail-oriented and organized Assistant People & Development Manager to join our team in Lusail, Qatar. In this role, you will provide essential support to our People & Development department, assisting with the full spectrum of human resources operations, employee development initiatives, and administrative functions. You will work collaboratively with the management team to ensure smooth HR processes and contribute to creating a positive workplace culture.<br><br>Support the recruitment process, including job posting, candidate screening, interview coordination, and onboarding of new employees Assist in organizing and coordinating employee development programs, training sessions, and professional development opportunities Maintain accurate and confidential HR records, documentation, and personnel files in compliance with organizational policies Support performance management processes, including scheduling reviews and assisting with documentation Coordinate employee engagement activities and workplace initiatives to foster a positive work environment Process HR-related administrative tasks, including leave requests, payroll support, and benefits administration Assist with HR compliance matters and ensure adherence to company policies and local regulations Provide administrative support to the People & Development Manager and other HR team members as needed Respond to employee inquiries regarding HR policies, procedures, and benefits in a professional and supportive manner Maintain and update HR databases and systems with accurate information<br><br>Qualifications<br><br>Proven experience in HR operations, HR administration, or a similar support role Strong knowledge of HR processes, practices, and employment regulations Excellent organizational and time management skills with the ability to manage multiple priorities Proficiency with HR management systems and Microsoft Office Suite (Word, Excel, Power Point) Outstanding written and verbal communication skills Demonstrated ability to handle confidential and sensitive information with discretion Strong attention to detail and accuracy in record-keeping Customer service orientation with a supportive and professional demeanor Ability to work collaboratively within a team environment Preferred experience with recruitment and onboarding processes Preferred knowledge of employee development and training program coordination Preferred familiarity with performance management systems Preferred multilingual abilities (Arabic language skills are advantageous) Preferred understanding of HR compliance and local labor laws in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Summary</strong></p><br><p>As a Chef de Partie – Bakery/Pastry, you will support the Pastry Chef in the daily operation of the bakery and pastry section, ensuring the consistent production of high-quality bakery products that meet company standards and exceed guest expectations. You will oversee bakery operations in the absence of the Pastry Chef, maintain the highest food safety and hygiene standards, supervise and develop team members, and contribute to achieving departmental financial and operational objectives.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong><em>Operations</em></strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist the Pastry Chef in the day-to-day management of the bakery operation.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assume full responsibility for bakery operations in the absence of the Pastry Chef.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and present bakery products in accordance with approved recipes, portion standards, and presentation guidelines.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all bakery products consistently meet the hotel's quality standards and guest expectations.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain the highest standards of cleanliness, food hygiene, sanitation, and workplace safety in compliance with HACCP, ADFCA regulations, and company policies.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor food quality throughout preparation and service to ensure consistency and excellence.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure proper storage, labeling, rotation (FIFO), and handling of all food products.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimize food waste through effective stock control and efficient production planning.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the Stewarding, Purchasing, Stores, Food &amp; Beverage, and other operational departments to ensure seamless daily operations.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all kitchen equipment is maintained in good working condition and report maintenance issues promptly.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in menu development, seasonal promotions, and recipe standardization as directed by the Pastry Chef.</p><br><p><strong>Financial Responsibilities</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in controlling food costs through proper portioning, waste reduction, and inventory management.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review store requisitions and support purchasing activities to ensure timely and accurate delivery of quality products.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor stock levels and maintain appropriate inventory to support operational requirements.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contribute to achieving departmental productivity and profitability targets.</p><br><p><strong>People Leadership</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead by example by demonstrating professionalism, integrity, and commitment to the Company's Vision and Code of Conduct.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervise, motivate, and support team members to achieve operational excellence.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Delegate responsibilities effectively while ensuring tasks are completed according to established standards.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct daily shift briefings to communicate priorities, operational updates, and service expectations.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide ongoing coaching, training, and performance feedback to team members.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all associates understand and consistently follow company standards, food safety procedures, and service expectations.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Foster a positive, respectful, and collaborative working environment.</p><br><p><strong>Training &amp; Development</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train, mentor, and develop bakery associates to ensure consistent product quality and operational standards.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support departmental cross-training initiatives to improve operational flexibility.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify training needs and work with the Pastry Chef to develop team capabilities.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Encourage continuous learning and professional development within the team.</p><br><p><strong>Communication</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain effective communication with colleagues across all hotel departments.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct clear, concise, and productive daily briefings.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build positive relationships with internal and external guests.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond professionally and promptly to guest feedback, requests, and concerns.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Represent the hotel professionally while promoting exceptional guest experiences.</p><br><p><strong>Quality, Safety &amp; Compliance</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure full compliance with all food safety legislation, HACCP requirements, ADFCA regulations, and company policies.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a safe working environment by following health and safety procedures.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure proper use and maintenance of kitchen equipment.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in internal and external hygiene and food safety audits.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Promote environmentally responsible work practices and sustainability initiatives.</p><br><p><strong>Skills &amp; Competencies</strong></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong bakery and pastry production skills.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership and team supervision.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Food safety and hygiene knowledge (HACCP).</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent organizational and time management skills.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong communication and interpersonal skills.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Problem-solving and decision-making abilities.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to detail and commitment to quality.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work under pressure in a fast-paced environment.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Inventory and cost control awareness.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic computer literacy (Microsoft Office and hotel systems).</p><br><p><strong>Service Culture</strong></p><br><p>Demonstrate Wyndham's Count on Me! service culture by consistently being:</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsive</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respectful</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Delivering a great guest experience</p><br> </div>

Additional Information Maternity Cover Fixed Term<br><br>Job Number 26122325<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Building No. 153 Street No. 347, P. O. Box 4010, Lusail, Qatar VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br><br>Supporting Management of Front Desk Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br>Managing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Supporting Human Resource Activities <br><br> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Göz kamaştırıcı seyahat geleneğinden ilham alan Le Méridien’de her kültürü özellikle Avrupa'ya özgü güzel hayatın tadını çıkarma ruhuyla kutluyoruz. Misafirlerimiz, ziyaret ettikleri destinasyonların tadını çıkarmak için bağlantı kurmayı ve hayatın keşmekeşinden uzaklaşmayı önemseyen, meraklı ve yaratıcı, kozmopolit kültürlere ilgi duyan bireylerdir. Misafirlere güzel hayatın tadını çıkarmaları için ilham olan deneyimlerle birlikte otantik, zarif ve unutulmaz hizmetler sunuyoruz. Ekibimize katılacak meraklı ve yaratıcı insanlar arıyoruz. Sizin gibi düşünen misafirlerle bağlantı kurmayı önemli buluyorsanız ve unutulmaz deneyimler yaratmak istiyorsanız, sizi Le Méridien'deki kariyer fırsatlarını keşfetmeye davet ediyoruz. Le Méridien'e katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin , amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.

Additional Information Maternity Cover Fixed Term<br><br>Job Number 26122325<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Building No. 153 Street No. 347, P. O. Box 4010, Lusail, Qatar VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br><br>Supporting Management of Front Desk Team<br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br>Managing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br>Supporting Human Resource Activities <br><br> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>في فندق لو مريديان، نستمد إلهامنا من عصر السفر الساحر، ونحتفل بكل ثقافة من خلال الروح الأوروبية المميزة لتذوق الحياة الجيدة. نزلاؤنا فضوليون ومبدعون يبحثون عن الثقافة العالمية ويقدرون لحظات التواصل والإبطاء لتذوق الوجهة. نحن نقدم خدمة أصيلة وأنيقة لا تُنسى إلى جانب التجارب التي تلهم الضيوف لتذوق الحياة الجيدة. نحن نبحث عن أشخاص فضوليين ومبدعين للانضمام إلى فريقنا. إذا كنت تقدر التواصل مع الضيوف ذوي التفكير المماثل ولديك رغبة عميقة في خلق تجارب لا تُنسى، فإننا ندعوك لاستكشاف فرص العمل مع لو مريديان. عند الانضمام إلى لو مريديان، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ،لتصبح أفضل نسخة منك.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Property Operations and Guest Relations Needs<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Strives to improve service performance.<br>• Ensures compliance with all policies, standards and procedures.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Supporting Profitability Goals<br>• Understands and complies with loss prevention policies and procedures.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Managing the Guest Experience<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Empowers employees to provide excellent customer service.<br>• Provides immediate assistance to guests as requested.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Records guest issues in the guest response tracking system.<br>Assisting Human Resources Activities<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures employees are cross-trained to support successfully daily operations.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.<br>CORE WORK ACTIVITIES<br>Supporting Property Operations and Guest Relations Needs<br>• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.<br>• Communicates any variations to the established norms to the appropriate department in a timely manner.<br>• Sends copy of MOD report to all departments on a daily basis.<br>• Strives to improve service performance.<br>• Ensures compliance with all policies, standards and procedures.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Supporting Profitability Goals<br>• Understands and complies with loss prevention policies and procedures.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.<br>Managing the Guest Experience<br>• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.<br>• Empowers employees to provide excellent customer service.<br>• Provides immediate assistance to guests as requested.<br>• Serves as a leader in displaying outstanding hospitality skills.<br>• Sets a positive example for guest relations.<br>• Responds to and handles guest problems and complaints.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br>• Records guest issues in the guest response tracking system.<br>Assisting Human Resources Activities<br>• Participates as needed in the investigation of employee and guest accidents.<br>• Observes service behaviors of employees and providing feedback to individuals.<br>• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Ensures employees are cross-trained to support successfully daily operations.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.<br>• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</span> </div>

General Information<br><br><strong>Ref #</strong> 236807<br><br><strong>Location:</strong> Qatar-Doha<br><br><strong>Job family:</strong> Cargo &amp; Airport Operations<br><br><strong>Closing Date:</strong> 2026-10-12<br><br><strong>Description<br><br></strong><strong>About the role<br><br></strong>Monitor and control all activities appropriate to Cargo and Mail services unit within the Cargo Terminal on a shift basis to ensure reliable customer service delivery and on time performance is maintained at the highest level. Represents QAS Cargo Services Management round being the focal point for all activities and queries from customers..<br><br><strong>Responsibilities<br><br></strong><ul><li>Controls all Cargo Customer Services operation and ensure that the team achieves the targets and total customer satisfaction.</li><li>Ensures that QAS Cargo provides total customer satisfaction with service quality excellence consistently. Establish a professional and cordial relationship with the internal and external customers to ensure credible and affective handling services.</li><li>Ensure reliable customer service delivery and on time performance is maintained.</li><li>Ensure that all processes and procedures are constantly reviewed and amended as necessary and that the team is fully conversant with current procedures in accordance with regulatory and business agreed procedures.</li><li>Ensure all data and systems are used correctly and efficiently.</li><li>Handle all escalated complaint, document and resolve positively.</li><li>Ensure SLA’s are adhered to and ensure service delivery targets are exceeded constantly to ensure maximum customer satisfaction.</li><li>Manage day to day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLA.</li><li>Participate in regular, proactive reviews of operational processes, aimed at developing efficiencies that will support the growth of the business in terms of both revenue and client service delivery.</li><li>Initiate awareness amongst staff members regarding company’s policies and procedures with regards to the safety and security measures.</li><li>Plan and organize handling critical proceedings through liaisons with station Managers / Reps. – other airlines, Airport Authorities and internal departments permissible to secure prior arrangements to effectively deal with situations.</li><li>Exercise independent judgment and make crucial decisions, particularly during manager absences.</li><li>Provide overall supervision of the shift workflow, ensuring a smooth and efficient operation for all team members.</li><li>Conduct periodic office inventory checks and maintain accurate, up-to-date inventory records.</li><li>Plan and develop monthly staff rosters, accommodating training and leave requests in accordance with company policies. Approve or deny leave requests based on needs.</li><li>Conduct daily team briefings and ensure all staff read and sign acknowledgment forms for new TOIs, WIs, SOPs, and MEMOs. Maintain proper archiving of these documents for audit purposes.</li><li>Monitor staff performance daily and analyze key performance indicators (KPIs). Share results with the team and provide corrected KPI reports to all staff for improvement and knowledge sharing.</li><li>Generate daily inventory lists of unnotified Air Waybills (AWBs) (DIA-HIA) from the previous day. Ensure all pending AWBs are promptly notified to the relevant staff for proper action.</li><li>Ensure VIP, express, and special cargo receive meticulous handling in accordance with customer agreements. Send advance notification emails to the operations team at the beginning of each shift for these specific shipments.</li><li>Manage customer queues effectively to minimize wait times and provide a positive customer experience.</li><li>Oversee the timely and accurate completion of electronic document filing (E-DOCs).</li><li>Gauge staff knowledge of assigned tasks through daily observation and questioning to ensure proper execution and performance.</li><li>Ensure the staff member responsible for monitoring the Customs Monitored List possesses the necessary skills to track KPI data through the RCF List and using the correct sheets /screens</li><li>Verify counter staff are familiar with document release procedures for consolidated shipments, and issuing Delivery Orders (DOs) for multiple arrival locations.</li><li>Conduct daily visits and check-ins with the Documentation, Courier facility ,Live animals facility , Persiahble facility, and Customer Care</li><li>Regularly assess staff knowledge by posing relevant technical questions to foster continuous learning and development.</li><li>Perform other department duties related to his/her position as directed by the Head of the Department<br><br></li></ul><strong>Be part of an extraordinary story<br><br></strong>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.<br><br>Join us as we dare to achieve what’s never been done before.<br><br>Qualification<br><br><strong>Essential<br><br></strong><strong>About you<br><br></strong><ul><li>High School Qualification / Vocational Qualification /Diploma or Equivalent</li><li>Minimum 4 years of job-related experience</li><li>Overall experience in Air Cargo Operations / Freight Handling and warehousing of which should be under Supervisory level</li><li>A proven track record of managing a team within a customer service environment<br><br></li></ul><strong>Preferred<br><br></strong><ul><li>Valid Driving License<br><br></li></ul>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.<br><br>Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=236807

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Identify safe, reliable and efficient machine operation and failure modes with mitigation plans and provide expert condition monitoring analysis and recommendations of rotating equipment across multiple assets.</li> </ul><br><ul> <li>Provide expert troubleshooting skills and recommendations in the analysis of complex failure modes of rotating equipment.</li> <li>Conduct rotating equipment investigations and ensure machinery operations in safe, reliable and efficient conditions.</li> <li>Provide advance troubleshooting of the condition monitoring hardware and software packages such as 3500 racks, System1, ADRE 408 and AMS suite.</li> <li>Complete field tasks such as rotor trim balancing, instrument installation and hardware upgrades.</li> <li>Coordinate with all disciplines such as Controls, Instrumentation and Electrical and prepares technical and non-technical reports and presentations for communication at all levels of the company.</li> <li>Provide support to Analysts and Contractors to ensure best-in-class conditions monitoring services for their customers.</li> <li>Perform and give support to large multidiscipline projects related to condition monitoring systems.</li> <li>Provide mentorship and training within and outside the team, including NDP graduates and personnel with less experience.</li> <li>Communicate with third-party vendors and contractors, ensuring compliance of agreed terms and continuous improvement of expertise within the department.</li> <li>Ensure meeting KPI for the assigned area and report deviations to line manager on time.</li> </ul><br><ul> <li>Bachelor's degree in engineering.</li> <li>6 years' experience in an oil and gas environment.</li> <li>Fluent in English language (demonstrated verbal and written skills).</li> <li>Computer literate and knowledgeable in relevant software tools and specifications.</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Day Rate in USD Plus Allowance</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>8 Hours / 5 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>2 years, with possible extension</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.&nbsp;<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:&nbsp;<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.&nbsp;<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.&nbsp;<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.&nbsp;<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:&nbsp;<br>- Exclusive training and leadership development programs&nbsp;<br>- Recognition and rewards for exceptional service&nbsp;<br>- Preferential Members Rates at Marriott Hotels Globally&nbsp;<br>- Dining &amp; Wellness discounts for your family and you&nbsp;<br>- Medical Insurance Coverage&nbsp;<br>- An HR team dedicated to your success and wellbeing&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:&nbsp;<br>Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>Preferably Female<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<strong> Welcome to Your Next Adventure!<br><br></strong>Most finance teams report the score. We help write it. As Business Finance Specialist - Commercial (Food &amp; Non-Food), you’ll be the finance co-pilot to the Food GM - partnering mainly Commercial, but also across Finance, Strategy, Product and Marketing to drive how we win with restaurant partners and users. You’re the one who challenges the commission rate, models the partnership, calls out the margin trap, and tells the P&amp;L story to leadership before they ask. If you’re the kind of finance person who’d rather be in the room when decisions get made than reading about them on a deck the next day, please keep reading<br><br><strong> What You’ll Get Your Hands On<br><br></strong><ul><li>Sit next to the GM as their finance co-pilot - in the weekly commercial steering meetings, in the strategy debates, in the rooms when the call gets made</li><li>Own the P&amp;L end-to-end and the story behind it: revenue, take-rate, contribution margin, all the way to the bottom line</li><li>Partner with Account Managers to shape restaurant strategy, commission structures, and the joint plans that actually move the business</li><li>Push back on commercial assumptions when the numbers say something different - and bring the analysis to back it up</li><li>Turn messy P&amp;L dynamics into one-page narratives that GMs and leadership can actually act on</li><li>Lead the financial case for new bets - commission tiers, exclusivity deals, deal launches, marketing co-invest - with sharp ROI, payback, and risk framing</li><li>Co-own promo strategy with Commercial: model the discount impact, the basket math, the customer LTV, the margin trade-off</li><li>Spot the risks and opportunities in the Food P&amp;L before they show up in the actuals - and bring the fix</li><li>Build and own the BI, dashboards, and data plumbing that bring the commercial P&amp;L to life - turning messy data into the scorecards and self-serve insights the GM and leadership team actually run the business off<br><br></li></ul><strong>‍♂️ The Magic You Bring<br><br></strong><ul><li>Strong FP&amp;A, commercial finance, or business partnering foundation - with a track record of being the finance person commercial leaders actually want in the room</li><li>Sharp grip on revenue models, unit economics, take-rate, and margin - you know which lever moves what</li><li>Advanced Excel / Google Sheets and zero fear of large, messy datasets</li><li>Can tell a story with numbers, and has the presence to hold the room at GM and leadership level</li><li>Opinionated but constructive - happy to push back when the numbers tell a different story than the narrative</li><li>Built to operate in fast, ambiguous, high-growth environments where structure gets built as you go<br><br></li></ul><strong>✨ Bonus Points If You Have<br><br></strong><ul><li>5+ years in FP&amp;A, commercial finance, or business finance - ideally in food delivery, q-commerce, marketplaces, e-commerce, or other tech-enabled consumer businesses - partnering directly with Commercial or Account Management leaders</li><li>You know restaurant economics, pricing, promo mechanics, and customer incentives well enough to know where margin gets made and where it leaks</li><li>Hands-on with enterprise planning tools (TM1 / IBM Planning Analytics or similar) and BI tools (Power BI, Tableau)<br><br></li></ul><strong>Inside Snoonu’s Universe<br><br></strong>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br><strong>The Dream We’re Chasing<br><br></strong>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br><strong>The Quest We’re On<br><br></strong>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br><strong>Our Everyday Superpowers<br><br></strong><strong> Be Customer Obsessed</strong>: “Focus on the customer and all else will follow.”<br><br><strong> Act with Integrity:</strong> “We are honest, ethical, and trustworthy in everything we do.”<br><br><strong> Be Curious and Creative:</strong> “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br><strong>Lead by Example and Take Ownership:</strong> “Be the change you want to see and take ownership.”<br><br><strong> Work Smart and Deliver Results</strong>: “You can do more by doing less, better, and faster.”<br><br><strong> It's All About People:</strong> “Be a team player; together we are stronger.”<br><br><strong>Real Builders Ship: </strong>“We turn ideas into products, plans into action, and challenges into opportunities.”<br><br><strong>Perks &amp; Worklife Magic At Snoonu<br><br></strong><strong> Global Vibes </strong>– Collaborate with a worldwide crew.<br><br><strong> Brain Boosters</strong> – Learning budgets, access to courses, and tools for your growth.<br><br><strong> Builder’s Playground</strong> – Own your tasks, own your path! We’re big on autonomy.<br><br>️<strong> Flexible Time Off</strong> – We take recharging seriously. Generous leave and wellness policies.<br><br>️<strong> Agile Everything</strong> – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br><strong>Great Place to Work® Certified<br><br></strong>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br><strong>Certified for Excellence<br><br></strong>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br><strong>Beyond the Code: Giving Back Matters<br><br></strong>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br><strong>Diversity Isn’t Just a Buzzword<br><br></strong>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br><strong>Let’s Build the Future Together<br><br></strong>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on LinkedIn!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.&nbsp;<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:&nbsp;<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.&nbsp;<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.&nbsp;<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.&nbsp;<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:&nbsp;<br>- Exclusive training and leadership development programs&nbsp;<br>- Recognition and rewards for exceptional service&nbsp;<br>- Preferential Members Rates at Marriott Hotels Globally&nbsp;<br>- Dining &amp; Wellness discounts for your family and you&nbsp;<br>- Medical Insurance Coverage&nbsp;<br>- An HR team dedicated to your success and wellbeing&nbsp;<br>POSITION SUMMARY<br>Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.&nbsp;<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:&nbsp;<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.&nbsp;<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.&nbsp;<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.&nbsp;<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:&nbsp;<br>- Exclusive training and leadership development programs&nbsp;<br>- Recognition and rewards for exceptional service&nbsp;<br>- Preferential Members Rates at Marriott Hotels Globally&nbsp;<br>- Dining &amp; Wellness discounts for your family and you&nbsp;<br>- Medical Insurance Coverage&nbsp;<br>- An HR team dedicated to your success and wellbeing&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:&nbsp;<br>Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>Preferably Female<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<strong> Welcome to Your Next Adventure!<br><br></strong>Snoonu is looking for a Revenue Protection &amp; Fraud Prevention Specialist to safeguard the business<br><br>against financial fraud and revenue leakage across our markets. You will investigate suspicious activity<br><br>flagged by our banking partners, monitor for abuse of app functionality (promotions, refunds,<br><br>cancellations, wallet, referrals), and help build the data-driven controls needed to catch issues before they<br><br>escalate. Given the volume of Arabic-language correspondence involved with banks, government bodies,<br><br>and customers or merchants under investigation, fluency in Arabic is essential for this role. You will work<br><br>closely with Product, Engineering, Legal, and our banking partners to close risk gaps as Snoonu scales.<br><br><strong> What You’ll Get Your Hands On<br><br></strong><ul><li> Investigate Bank-Flagged Fraud: Own and respond to fraud alerts and suspicious-activity notifications received from banking partners and drive every case through to resolution.</li><li>Monitor App &amp; Promotion Abuse: Build monitoring and detection capability for abuse of app functionality, including promo/discount stacking, referral fraud, wallet top-up fraud, cancelled-order compensation abuse, and refund fraud.</li><li>Close Revenue Data Gaps: Partner with the Technical / Product teams to identify where incomplete integration between BigQuery/AMS and ERP creates blind spots that could be exploited, and prioritize fixes accordingly.</li><li>Liaise with Banks &amp; Authorities: Serve as the primary point of contact for banks, payment partners, and relevant government or regulatory bodies on fraud and financial-crime matters.</li><li> Build Fraud Prevention Controls: Design and implement rules-based and analytical controls — thresholds, anomaly flags, velocity checks — to detect and prevent fraudulent transactions and payouts before they are processed.</li><li> Lead Case Investigations: Conduct end-to-end investigations of suspected fraud cases, gather evidence, and prepare clear case files and reports for management, Legal, and external stakeholders as needed.</li><li>Partner with Product &amp; Engineering: Advise on the fraud and abuse risk of new app features, promotions, and marketplace functionality before launch.</li><li>Track &amp; Report Fraud Trends: Maintain a fraud and revenue-leakage register, and report trends, root causes, and financial exposure to Finance leadership.<br><br></li></ul>Support Policy &amp; Training: Develop internal policies and training materials to help Merchant, Support, and Finance teams recognize and escalate suspicious activity.<br><br><strong>‍♂️ The Magic You Bring<br><br></strong><ul><li>Bachelor's degree in Finance, Accounting, Risk Management, Criminology, or a related field; a fraud or risk certification (CFE, CAMS) is a strong advantage.</li><li> Language: Fluent in Arabic and English (spoken and written) — required for liaising with banks, government bodies, and Arabic-speaking customers or merchants during investigations.</li><li> Experience: 4–6 years of experience in fraud investigation, risk management, or revenue assurance, ideally within fintech, e-commerce, banking, or a marketplace environment.</li><li> Analytical Skills: Strong data analysis skills (SQL, Excel, BigQuery or similar) to identify patterns and anomalies across large transaction datasets.</li><li>Investigative Mindset: Demonstrated ability to investigate complex cases, gather evidence, and produce clear, defensible findings.</li><li> Banking &amp; Payments Knowledge: Understanding of banking fraud typologies (card fraud, chargebacks, money-laundering red flags) and payment-ecosystem risk.</li><li>Cross-Functional Collaboration: Comfortable working with Product, Engineering, Legal, and external stakeholders to close risk gaps.</li><li> Discretion &amp; Judgment: High level of integrity and discretion when handling sensitive, confidential investigations.</li><li>Adaptability: Comfortable operating in a fast-paced, high-growth, multi-country environment where controls are still maturing.<br><br></li></ul><strong>Inside Snoonu’s Universe<br><br></strong>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br><strong>The Dream We’re Chasing<br><br></strong>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br><strong>The Quest We’re On<br><br></strong>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br><strong>Our Everyday Superpowers<br><br></strong><strong> Be Customer Obsessed</strong>: “Focus on the customer and all else will follow.”<br><br><strong> Act with Integrity:</strong> “We are honest, ethical, and trustworthy in everything we do.”<br><br><strong> Be Curious and Creative:</strong> “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br><strong>Lead by Example and Take Ownership:</strong> “Be the change you want to see and take ownership.”<br><br><strong> Work Smart and Deliver Results</strong>: “You can do more by doing less, better, and faster.”<br><br><strong> It's All About People:</strong> “Be a team player; together we are stronger.”<br><br><strong>Real Builders Ship: </strong>“We turn ideas into products, plans into action, and challenges into opportunities.”<br><br><strong>Perks &amp; Worklife Magic At Snoonu<br><br></strong><strong> Global Vibes </strong>– Collaborate with a worldwide crew.<br><br><strong> Brain Boosters</strong> – Learning budgets, access to courses, and tools for your growth.<br><br><strong> Builder’s Playground</strong> – Own your tasks, own your path! We’re big on autonomy.<br><br>️<strong> Flexible Time Off</strong> – We take recharging seriously. Generous leave and wellness policies.<br><br>️<strong> Agile Everything</strong> – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br><strong>Great Place to Work® Certified<br><br></strong>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br><strong>Certified for Excellence<br><br></strong>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br><strong>Beyond the Code: Giving Back Matters<br><br></strong>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br><strong>Diversity Isn’t Just a Buzzword<br><br></strong>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br><strong>Let’s Build the Future Together<br><br></strong>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on LinkedIn!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.&nbsp;<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:&nbsp;<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.&nbsp;<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.&nbsp;<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.&nbsp;<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:&nbsp;<br>- Exclusive training and leadership development programs&nbsp;<br>- Recognition and rewards for exceptional service&nbsp;<br>- Preferential Members Rates at Marriott Hotels Globally&nbsp;<br>- Dining &amp; Wellness discounts for your family and you&nbsp;<br>- Medical Insurance Coverage&nbsp;<br>- An HR team dedicated to your success and wellbeing&nbsp;<br>OUR EXPECTATIONS FROM THE ROLE:&nbsp;<br>Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>Preferably Female<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.&nbsp;<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:&nbsp;<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.&nbsp;<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.&nbsp;<br>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.&nbsp;<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:&nbsp;<br>- Exclusive training and leadership development programs&nbsp;<br>- Recognition and rewards for exceptional service&nbsp;<br>- Preferential Members Rates at Marriott Hotels Globally&nbsp;<br>- Dining &amp; Wellness discounts for your family and you&nbsp;<br>- Medical Insurance Coverage&nbsp;<br>- An HR team dedicated to your success and wellbeing&nbsp;<br>POSITION SUMMARY<br>Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>Preferably Male<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.&nbsp;<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><strong>I.Domestic Wholesale Banking (Cash &amp; Trade Fee Growth)</strong></p><p>A.Business Lead:</p><p>a.Role Purpose: Drive growth of cash management and trade finance fee income within Qatar s domestic wholesale banking portfolio. The role is responsible for capturing fair share of transaction banking revenues from corporate clients and the trading sector by expanding usage of cash, trade, and supply chain finance solutions, while accelerating digital adoption of end-to-end trade and cash journeys. The role focuses on deepening wallet share across existing clients and acquiring new fee-based business through enhanced product penetration, digitized trade flows, and structured working capital solutions.</p><p>b.Business &amp; Domain Exposure: Domestic Wholesale Banking (Qatar market focus) Cash Management &amp; Payments Trade Finance &amp; Trade Services Supply Chain Finance (SCF) Virtual Accounts &amp; Liquidity Structures Corporate &amp; Commercial Banking Trading / Import-Export / Commodity &amp; Distribution sectors Transaction Banking Fee Income &amp; Revenue Optimization Digital Trade &amp; Cash Platforms / GTB ecosystems</p><p>c.Key Responsibilities: Fee &amp; Revenue Growth (Cash + Trade) Client Coverage &amp; Business Development Trade &amp; Cash Solutioning Digital &amp; Front-to-Back Trade Transformation Stakeholder &amp; Ecosystem Collaboration Portfolio &amp; Sector Development</p><p>d.Experience &amp; Profile: Experience: 1.12+ years of banking experience. 2.Strong background in Global Transaction Banking, Trade Finance, or Cash Management Sales. 3.Proven track record in fee income generation from cash and trade products. 4.Experience in Qatar or GCC wholesale banking markets strongly preferred. 5.Exposure to trading sector clients (import/export, commodities, distribution) is a strong advantage. Profile: 1.Strong expertise in trade finance, SCF, cash management, and liquidity solutions. 2.Commercial mindset focused on fee income growth and wallet share expansion. 3.Experience in digital trade transformation and process digitization highly desirable. 4.Understanding of front-to-back trade lifecycle and transaction banking platforms. 5.Strong client engagement skills with ability to influence CFOs, Treasurers, and Trade Heads. 6.Bilingual proficiency is Arabic &amp; English with strong verbal, written and presentation skills, enabling effective engagement with local corporates, trading sector clients &amp; stakeholders across Qatar. 7.Based in Qatar. 8.Ability to work in a high-growth, revenue-driven, and transformation-focused environment.</p><p>B.Business Analyst: a.Role Purpose: Support the Domestic Wholesale Banking and GTB teams in driving cash management and trade finance fee growth across corporate and trading clients in Qatar. The role focuses on analyzing client transaction flows, identifying revenue opportunities, and enabling adoption of cash, trade, and supply chain finance solutions through structured requirements, process mapping, and digital transformation support. The Business Analyst acts as the bridge between business, product, operations, and technology to enable end-to-end digitization of trade and cash journeys and improve transaction banking efficiency and fee realization.</p><p>b.Business &amp; Domain Exposure: Domestic Wholesale Banking (Qatar) Cash Management &amp; Payments Trade Finance &amp; Trade Services Supply Chain Finance (SCF) Virtual Accounts &amp; Liquidity Management Corporate &amp; Commercial Banking Trading Sector (import/export, commodities, distribution) Transaction Banking Fee Income &amp; Analytics Digital Trade &amp; Cash Platforms Front-to-back Trade Process Digitization</p><p>c.Key Responsibilities: Business &amp; Fee Analysis Support Requirements Gathering &amp; Solution Design Digital Trade &amp; Cash Transformation Implementation &amp; Delivery Support Stakeholder Coordination Process Improvement &amp; Analytics</p><p>d.Experience &amp; Profile: Experience: 1.7 10 years of experience in banking or financial services. 2.Experience in trade finance, cash management, or transaction banking operations/BA roles. 3.Exposure to corporate banking or wholesale banking environments preferred in Qatar. 4.Experience with digital banking or transformation projects is an advantage. Profile: 1.Strong understanding of cash management and trade finance products. 2.Ability to map and analyze end-to-end transaction banking processes. 3.Skilled in writing functional specifications and business requirement documents (BRDs). 4.Familiar with SCF, virtual accounts, and trade lifecycle processes. 5.Strong analytical, problem-solving, and stakeholder management skills. 6.Exposure to digital transformation, platform implementation, or process automation. 7.Bilingual proficiency is Arabic &amp; English with strong verbal, written and presentation skills 8.Based in Qatar. 9.Strong communication skills with ability to work across business, operations, and technology teams.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Experience:</strong> 1.12+ years of banking experience. 2.Strong background in Global Transaction Banking, Trade Finance, or Cash Management Sales. 3.Proven track record in fee income generation from cash and trade products. 4.Experience in Qatar or GCC wholesale banking markets strongly preferred. 5.Exposure to trading sector clients (import/export, commodities, distribution) is a strong advantage.</p><p><strong>Profile:</strong> 1.Strong expertise in trade finance, SCF, cash management, and liquidity solutions. 2.Commercial mindset focused on fee income growth and wallet share expansion. 3.Experience in digital trade transformation and process digitization highly desirable. 4.Understanding of front-to-back trade lifecycle and transaction banking platforms. 5.Strong client engagement skills with ability to influence CFOs, Treasurers, and Trade Heads. 6.Bilingual proficiency is Arabic &amp; English with strong verbal, written and presentation skills, enabling effective engagement with local corporates, trading sector clients &amp; stakeholders across Qatar. 7.Based in Qatar. 8.Ability to work in a high-growth, revenue-driven, and transformation-focused environment.</p><p><strong>Experience:</strong> 1.7 10 years of experience in banking or financial services. 2.Experience in trade finance, cash management, or transaction banking operations/BA roles. 3.Exposure to corporate banking or wholesale banking environments preferred in Qatar. 4.Experience with digital banking or transformation projects is an advantage.</p><p><strong>Profile:</strong> 1.Strong understanding of cash management and trade finance products. 2.Ability to map and analyze end-to-end transaction banking processes. 3.Skilled in writing functional specifications and business requirement documents (BRDs). 4.Familiar with SCF, virtual accounts, and trade lifecycle processes. 5.Strong analytical, problem-solving, and stakeholder management skills. 6.Exposure to digital transformation, platform implementation, or process automation. 7.Bilingual proficiency is Arabic &amp; English with strong verbal, written and presentation skills 8.Based in Qatar. 9.Strong communication skills with ability to work across business, operations, and technology teams.</p><p><strong>Experience:</strong> 1.12+ years of banking experience. 2.Strong background in Trade Finance, Transaction Banking, or GTB Sales. 3.Proven track record of driving trade revenue growth and winning trade mandates from MNC clients. 4.Experience across Turkey, Egypt, Iraq, UAE, or broader regional trade corridors. 5.Exposure to trade transformation and digitalization programs.</p><p><strong>Profile:</strong> 1.Deep expertise in Trade Finance, Supply Chain Finance, and Working Capital Solutions. 2.Strong understanding of front-to-back trade lifecycle and trade operating models. 3.Experience in digital trade platforms and process transformation initiatives. 4.Strong commercial acumen with a focus on revenue growth and client acquisition. 5.Excellent stakeholder management and relationship-building capabilities. 6.Ability to operate across multiple jurisdictions and complex multinational client environments.Bilingual proficiency is Arabic &amp; English with strong verbal, written and presentation skills, enabling effective engagement. 7.Based in Qatar.</p><p><strong>Experience:</strong> 1.7 10 years of experience in Trade Finance, GTB, Transaction Banking, or Business Analysis roles. 2.Experience supporting transformation, digitization, or trade platform initiatives. 3.Exposure to multinational corporate clients and cross-border trade environments preferred.</p><p><strong>Profile:</strong> 1.Strong understanding of Trade Finance, SCF, and Working Capital products. 2.Knowledge of front-to-back trade lifecycle and trade operations. 3.Experience documenting business requirements and process flows. 4.Strong analytical, stakeholder management, and problem-solving skills. 5.Experience supporting digital transformation and product implementation initiatives. 6.Ability to work across multiple countries and stakeholder groups. 7.Bilingual proficiency is Arabic &amp; English with strong verbal, written and presentation skills, enabling effective engagement. 8.Based in Qatar.</p><p><strong>Experience:</strong> 1.12+ years of banking experience. 2.Strong background in Corporate Banking, Structured Finance, Lending, FDI, or Investment Banking. 3.Proven track record in business development, lending growth, and strategic partnerships. 4.Experience across Qatar, Saudi Arabia, UAE, Egypt, Iraq, Turkey, and/or Syria markets preferred. 5.Exposure to credit policy transformation, risk framework design, or lending platform initiatives. 6.Based in Qatar</p><p><strong>Profile:</strong> 1.Deep understanding of lending products, credit processes, and corporate financing structures. 2.Strong knowledge of FDI ecosystems, investment promotion, and cross-border financing. 3.Experience in co-lending, syndicated financing, and sector-focused solutions. 4.Strong understanding of credit policy, risk appetite frameworks, and portfolio management. 5.Experience leading lending transformation and loan platform modernization initiatives. 6.Excellent stakeholder management, negotiation, and relationship-building skills. 7.Ability to engage senior executives, regulators, investors, and strategic partners. 8.Fluency in English &amp; Arabic 9.Regional experience and network across target markets strongly preferred.</p><p><strong>Experience:</strong> 1.7-10 years of experience in Corporate Banking, Lending, Credit, Business Analysis, or Financial Services. 2.Experience supporting lending transformation, credit projects, or platform implementations. 3.Exposure to FDI, structured finance, or corporate lending environments preferred.</p><p><strong>Profile:</strong> 1.Strong understanding of lending products, credit processes, and loan lifecycle management. 2.Knowledge of credit policy frameworks and risk management principles. 3.Experience documenting business requirements and process flows. 4.Familiarity with loan origination and loan management platforms. 5.Strong analytical, stakeholder management, and problem-solving capabilities. 6.Experience supporting transformation and digitization initiatives. 7.Ability to work across multiple countries and stakeholder groups. 8.Fluency in English &amp; Arabic. 9.Based in Qatar.</p>

Job Title: Business Analyst, FDI / Co-Lending & Sector Solutions Location: Qatar Experience: 12+ Years Role Overview Looking for a Corporate Lending Business Analyst with strong experience in Corporate Banking, Lending, and Credit Processes. The candidate should be able to gather business requirements, prepare BRDs, analyze lending processes, and support lending transformation initiatives. Key Responsibilities Gather and document business requirements, BRDs, BRS, and user stories. Analyze and improve end-to-end lending and credit processes. Support Loan Origination and Loan Management System projects. Work closely with Business, Credit, Risk, Operations, and Technology teams. Support lending transformation, process improvement, and automation initiatives. Prepare reports, presentations, and business documentation. Participate in UAT, stakeholder discussions, and requirement workshops. Required Skills 7+ years of experience in Corporate Banking, Lending, Credit, or Business Analysis. Strong knowledge of Corporate Lending and Credit Processes. Experience in BRD/BRS preparation and requirements gathering. Knowledge of Loan Origination Systems (LOS) and Loan Management Systems (LMS). Experience in lending transformation, process improvement, or system implementation projects. Strong communication and stakeholder management skills. Preferred Experience in Co-Lending, Structured Finance, Sector Financing, or FDI-related initiatives. Corporate Banking or Lending Transformation background.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br> </span><p><span><span><span><span>To manage the operation of catering events to meet operating and financial goals, client objectives and customer needs. </span>&nbsp;<span><span><span>Constantly monitor optimal business mix and continually identify and develop new markets and products to proactively react to changing market conditions. This role establishes, communicates, and ensures compliance of appropriate sanitation and safety standards across the organization.</span></span></span></span></span></span></p><br> <br> <br> <br><br><u><b>Job Responsibilities 1</b></u> <br> <ul> <li><span><span><span>Develop and maintain effective client and customer rapport for mutually beneficial business relationships. Implement communication strategy as provided by marketing team in order to build catering revenue</span></span></span></li> <li><span><span><span>Identify operational problems that impact the effectiveness of overall catering sales performance and work closely with appropriate Departments on solutions.</span></span></span></li> <li><span><span><span>Develop and implement standardized inventory control procedures. Leads in establishing controls of labor and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory controls.</span></span></span></li> <li><span><span><span>Develop and update food and beverage policies and procedures</span></span></span></li> <li><span><span><span>Collaborates with the sales and culinary teams to establish and maintain effective client relations and customer satisfaction</span></span></span></li> <li><span><span><span>Strategize with General Manager to review goals and a plan of how to achieve them. This includes review of Catering Sales Forecasts and upcoming prospecting focus, plus review of Prospect Inventory and other related reports.</span></span></span></li> <li><span><span><span>Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action.</span></span></span></li> <li><span><span><span>Work collaboratively with all department managers to make sure operations are running smoothly.</span></span></span></li> <li><span><span><span>Coordinates the day to day operations and strategy of the restaurants through regular site visits, effective communication and implementation of policies and procedures.</span></span></span></li> <li><span><span><span>Ensure that cost controls are effectively executed on a consistent basis, including but not limited to food variance, supplies, and repairs and maintenance. Quickly identify problem areas and ensure that a corrective action plan is implemented to address gaps in performance, resulting in fixing the problem</span></span></span></li> </ul> <br> <br><br><u><b>Job Responsibilities 2</b></u> <br><ul> <li><span><span><span>Oversees the Facilities Management services and processes that support the core business of the organization to ensure standard and practices are followed for maximum efficiency and that the most suitable working environment is attained for its employees and their activities.</span></span></span></li> <li><span><span><span>Directs Facilities Management functional strategies and specific objectives and develops budgets/policies/procedures to support the functional infrastructure and organization’s core business. </span></span></span></li> <li><span><span><span>Oversees management of facilities operations, maintenance and transportation across the organization to support the business’ current and future requirements.</span></span></span></li> <li><span><span><span>Lead, monitor and develop team member performance to include, but not limited to, providing professional development, providing supervision, conducting counseling and performance evaluations, providing professional development and delivering recognition and reward.</span></span></span></li> <li><span><span><span>Oversees and implements technical training initiatives to further the brands whilst progressing the career of individuals at all levels.</span></span></span></li> <li><span><span><span>Develop, train and motivate a catering team that is responsible for developing new accounts, maintaining existing accounts, and implementing catering strategies to achieve catering revenue goals and maximize profits for the hotel, while maintaining guest satisfaction</span></span></span></li> <li><span><span><span>Keep abreast of and advises client, customers, and staff on current catering trends and products</span></span></span></li> </ul> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>• Professional client management</p><br> <p>• In-depth knowledge of Catering industry operations</p><br> <p>• Knowledge costing skills, P&amp;L knowledge, financial control procedures and labor controls</p><br> <p>• Knowledge of policies and procedures and internal controls</p><br> <p>• Knowledge of Operations background including inventory control, training and development of staff</p><br> <p>• </p><br> <p>• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p><span><span><span>Must have 10&nbsp;years of experience and 4&nbsp;years experience in similar positions along with GCC experience.</span></span></span></p><br> <br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality_321977507<br>Leadership_321977503<br>Adminstrative Services L3<br>Quality and Safety L3<br>Restaurant Management L3<br>Build High-Performing Teams<br>Agility<br>Guest Relations L3<br>Provide Direction<br>Product/Service Management L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Master of Business Administration (MBA)<br><br><br><br> </div>