Operation Specialist Jobs in Qatar

We are currently looking for Private Banking Business Analyst for our Qatar operations<br><br>Education & Experience Requirements<br><br>Bachelor’s degree from a recognized university, preferably in Banking, Finance, Economics, Business Administration, Information Technology, Accounting, or a related field.<br><br>At least 7 years of relevant experience in Private Banking, Wealth Management, Investments, Business Analysis, Product Management, Banking Transformation, or related domains, preferably within a highly rated international bank.<br><br>Experience<br><br>in business requirements gathering, stakeholder management, client analytics, wealth management initiatives, and digital transformation projects within the banking sector.<br><br>Required Special Skills<br><br>Excellent oral and written communication skills (including report writing) in English.<br><br>Good interpersonal and presentation skills.<br><br>Understanding of the relevant laws, regulations, and practices.<br><br>Ability to make decisions and follow through with initiatives.<br><br>Personal integrity and self-management.<br><br>Planning, organising, and analytical ability.<br><br>Results oriented.<br><br>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.<br><br>Strong business analysis, requirements gathering (BRS/BRDs), user stories, process modelling, and stakeholder management skills.<br><br>Good understanding of Private Banking, Wealth Management, Investment Products, Portfolio Advisory, and Digital Wealth capabilities.<br><br>Experience<br><br>in data analysis, reporting, business performance measurement, and translating business needs into practical solutions and recommendations.<br><br> Shareholder & Financial<br><br>Support the delivery of Private Banking growth objectives through analysis of AUM, investment penetration, client acquisition, and revenue opportunities.<br><br>Develop analytical insights, reports, and dashboards to support management decision-making and performance monitoring.<br><br>Identify and recommend process improvements, business opportunities, and operational efficiencies that contribute to business growth and value creation.<br><br>Implements KPI’s and best practices for the Business Analyst role.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br>Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.<br><br> Customer (Internal & External)<br><br>Engage with business stakeholders to gather, analyse, and document requirements for Private Banking, Wealth Management, and Digital Wealth initiatives.<br><br>Collaborate with Relationship Managers, Product, Investment, Operations, and Technology teams to support implementation of business and transformation initiatives.<br><br>Support customer experience improvements by analysing client journeys, identifying service gaps, and recommending process and digital enhancements.<br><br>To assist customers in all their queries on Bank’s product and seek solution to their requests.<br><br>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.<br><br>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.<br><br>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.<br><br> Internal (Processes, Products, Regulatory)<br><br>Analyse, document, and optimize Private Banking business processes, client journeys, and operating procedures to support business growth and operational efficiency.<br><br>Gather, validate, and manage business requirements for new products, advisory capabilities, digital wealth platforms, and process enhancement initiatives.<br><br>Ensure that business requirements (BRS/BRD), solutions, and operational processes comply with applicable regulatory requirements, internal policies, governance standards, and risk controls.<br><br>Contribute to the implementation of Private Banking transformation initiatives by coordinating with business, operations, product, technology, and compliance stakeholders.<br><br> Learning & Knowledge<br><br>Maintain a strong understanding of Private Banking, Wealth Management, Investment Products, Digital Wealth capabilities, and Business Analysis methodologies to effectively support business initiatives.<br><br>Continuously enhance knowledge of industry trends, market developments, regulatory requirements, and emerging technologies relevant to Private Banking and Wealth Management.<br><br>Support knowledge sharing and best-practice adoption through effective collaboration with business, product, operations, technology, and advisory stakeholders.<br><br>Proactively identify areas for professional development of self and undertake development activities.<br><br>Seek out opportunities to remain current with all developments in professional field.<br><br> Legal, Regulatory, and Risk Framework Responsibilities<br><br>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).<br><br>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.<br><br>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.<br><br>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.<br><br>Maintain appropriate knowledge to ensure full qualification to undertake the role.<br><br>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.<br><br>Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other<br><br>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.<br><br>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of Audit and Compliance functions, and relevant Regulators.<br><br>Maintain high professional standards to uphold reputation and to strengthen its market leadership position.<br><br>All other ad hoc duties/activities related to that management might request from time to time.<br><br>Joining time frame: 2 weeks (maximum 1 month)

<ul><li><p>Sales Operations Management</p></li></ul><p>Supervise and drive daily sales operations to achieve monthly and annual sales targets, ensuring strong market execution and consistent business growth across assigned accounts and territories.</p><br><ul><li><p>Market Execution & Merchandising Control</p></li></ul><p>Ensure superior in-store execution standards, including product availability, shelf visibility, planogram implementation, promotional displays, pricing accuracy, and overall brand presence across outlets.</p><br><ul><li><p>Merchandising compliance</p></li></ul><p>Conduct regular market visits to ensure proper freezer utilization, FIFO implementation, stock rotation, timely correction of execution gaps in the market.</p><br><ul><li><p>Team supervision and coordination</p></li></ul><p>Lead, guide, and monitor the performance of Sales Executives, ensuring route efficiency, target achievement, disciplined market coverage, and continuous team development.</p><br><ul><li><p>Key Account Management</p></li></ul><p>Maintain strong professional relationships with customers and outlet management teams, negotiate opportunities, and ensure smooth operational coordination.</p><br><ul><li><p>Sales Performance Monitoring</p></li></ul><p>Analyze sales trends, market performance, stock movement, and competitor activities to identify growth opportunities and implement corrective actions where required.</p><br><ul><li><p>Operational & Inventory Coordination</p></li></ul><p>Coordinate closely with sales, merchandising, and warehouse teams to ensure timely deliveries, optimum stock availability, minimized returns, and smooth execution of promotions.</p><br><ul><li><p>Reporting & Management Support</p></li></ul><p>Provide regular sales reports, market feedback, and operational updates to management while supporting strategic initiatives.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Business Administration, Marketing, or a related field, demonstrating a strong foundation in sales principles.</p></li><li><p>Minimum of 5-7 years of progressive sales experience, with at least 2 years in a supervisory leadership capacity within Qatar.</p></li><li><p>Proven track record of successfully meeting and exceeding sales quotas in a challenging market environment.</p></li><li><p>Excellent understanding of the Qatari business landscape, including cultural nuances and consumer behavior.</p></li></ul>

<p><br></p><p>Job Description Passionate about creating exceptional guest experiences through impeccable cleanliness and attention to detail? As an Assistant Housekeeping Manager, you will support the Housekeeping Manager in leading the team to deliver outstanding cleanliness, comfort, and service that exceed guest expectations.</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work.</li><li>Opportunity to develop your talent and grow within your property and across the world.</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities, including Planet 21.</li></ul><p>What you will be doing:</p><ul><li>Assist the Housekeeping Manager in leading, coaching, mentoring, and developing the Housekeeping team.</li><li>Supervise daily housekeeping operations to ensure guest rooms and public areas meet the highest cleanliness and presentation standards.</li><li>Monitor productivity, quality, and service standards while ensuring compliance with brand standards and hotel policies.</li><li>Coordinate with the Front Office, Engineering, Laundry, and other departments to ensure seamless operations and guest satisfaction.</li><li>Conduct regular inspections of guest rooms, public areas, and back-of-house areas to maintain quality standards.</li><li>Assist with scheduling, inventory control, ordering of housekeeping supplies, and cost management.</li><li>Support recruitment, onboarding, training, and performance management of Heartists.</li><li>Handle guest requests and concerns promptly and professionally to ensure an exceptional guest experience.</li><li>Promote a safe working environment by ensuring compliance with health, safety, and hygiene procedures.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Service-focused personality with a passion for delivering exceptional guest experiences.</li><li>Previous experience in a supervisory or leadership role within Housekeeping, preferably in a luxury hotel environment.</li><li>Strong leadership, interpersonal, communication, and problem-solving skills.</li><li>Excellent organizational and time management abilities with keen attention to detail.</li><li>Ability to lead by example, motivate a diverse team, and foster a positive working environment.</li><li>Proficiency in Microsoft Office and hotel property management systems is an advantage.</li><li>Flexibility to work various shifts, including weekends and public holidays.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job F&amp;B Supervisor - QHR <strong>Role Overview</strong> <p>The Food &amp; Beverage Supervisor plays a key role in delivering warm, intuitive, and personalised service. This position supports the daily operations of all food and beverage outlets, ensuring exceptional guest experiences, strong team leadership, and the highest standards of service, presentation, and compliance.</p><br> <strong>Key Responsibilities</strong> <p><strong>Guest Experience</strong></p><br> <ul><li>Lead by example to deliver consistently exceptional, anticipatory service.</li><li>Engage with guests in a genuine and professional manner, ensuring personalised experiences.</li><li>Proactively resolve guest concerns and service issues with grace and efficiency.</li><li>Uphold Rosewood brand standards and service rituals at all times.</li></ul> <p><strong>Operational Excellence</strong></p><br> <ul><li>Supervise daily F&amp;B operations across outlets, including restaurant, bar, events, and in-room dining as required.</li><li>Ensure smooth service flow during breakfast, lunch, dinner, and special events.</li><li>Monitor service quality, cleanliness, grooming, and presentation standards.</li><li>Assist with opening and closing procedures, cash handling, and shift reports.</li></ul> <p><strong>Team Leadership &amp; Development</strong></p><br> <ul><li>Support the training, coaching, and mentoring of F&amp;B colleagues.</li><li>Assist with staff scheduling, attendance monitoring, and break management.</li><li>Provide clear direction during service and motivate the team to perform at their best.</li><li>Promote a positive, respectful, and inclusive team culture.</li></ul> <p><strong>Food, Beverage &amp; Wine Knowledge</strong></p><br> <ul><li>Maintain strong knowledge of menus, beverages, wine lists, and daily specials.</li><li>Confidently make recommendations tailored to guest preferences.</li><li>Support wine service standards and collaborate with the sommelier team where applicable.</li></ul> <p><strong>Compliance &amp; Standards</strong></p><br> <ul><li>Ensure compliance with health, safety, hygiene, and liquor licensing regulations.</li><li>Enforce grooming, uniform, and workplace behaviour standards.</li><li>Follow Rosewood policies and procedures at all times.</li></ul> <strong>Skills &amp; Experience</strong> <ul><li>Previous experience in a supervisory role within luxury or premium hospitality.</li><li>Strong leadership and communication skills.</li><li>A genuine passion for food, wine, and exceptional service.</li><li>High attention to detail and strong organisational skills.</li><li>Ability to remain calm and professional in a fast-paced environment.</li><li>Flexibility to work weekends, evenings, and public holidays.</li></ul> <br> <br> </div>

<p>Job Description We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Director of Food &amp; Beverage - Banquets. The Director of Food &amp; Beverage Banquets is a strategic and commercially driven senior leader responsible for the overall performance, positioning, and operational excellence of the Banquets and Events operation across Raffles &amp; Fairmont Doha. The role leads the delivery of exceptional luxury experiences across conferences, weddings, social celebrations, corporate events, and large-scale functions, while maximizing revenue, profitability, guest satisfaction, and operational efficiency. Working closely with Sales &amp; Marketing, Culinary, Finance, Rooms, and Events teams, the Director develops and executes the banquet strategy, driving business growth, optimizing resources, and ensuring seamless execution of high-profile events. Key Responsibilities: Lead the strategic direction and overall performance of the Banquets &amp; Events operation across Raffles &amp; Fairmont Doha Drive banquet revenue, profitability, productivity, and cost efficiency in line with business objectives Partner with Sales &amp; Events to maximize business opportunities, conversion, and event revenue Oversee the seamless delivery of luxury weddings, conferences, corporate events, and social functions Champion exceptional service standards, guest experience, and operational excellence across all events Lead and develop the Banquets leadership team, strengthening talent, engagement, and succession planning Collaborate closely with Culinary, Sales, Finance, Rooms, and Events teams to ensure seamless event execution Optimize resources, staffing, equipment, and operational processes to enhance efficiency and profitability Drive innovation in event experiences, menus, service concepts, and banquet offerings Monitor market trends, guest feedback, and business performance to identify growth opportunities Ensure compliance with brand standards, food safety, licensing, and operational governance Represent Banquets at senior leadership level and contribute to the overall F&amp;B and hotel strategy</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications What will you bring to this role? Bachelor s degree in Hospitality Management, Business Administration, or a related field Minimum 8 10 years of progressive F&amp;B and Banquets leadership experience within luxury or five-star hospitality Proven experience managing large-scale events, weddings, conferences, and high-profile functions Strong commercial acumen with experience driving revenue, profitability, and cost optimization Strong leadership and people-development skills with experience managing large, multicultural teams Excellent understanding of luxury service standards, event operations, and guest experience Strong communication, negotiation, and stakeholder-management skills Proven ability to manage complex operations in a fast-paced, high-volume environment Experience with leading international luxury hotel brands is an advantage Fluent English; additional languages are an advantage Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected Create an environment where colleagues are empowered, supported and recognized</p> <p>Additional Information Employee Benefits Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Diversity &amp; Inclusion We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms.&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>The Night Manager is responsible for leading and managing all sections of the Hotel during the night in order to ensure the highest level of Security, standards of service in accordance with the policies, procedures and Kempinski Standards. &nbsp;<br><br>They are responsible for the smooth running of the hotel operations during the night.<br><br><ul><li>Direct Hotel- and Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.</li><li>Train, develop and manage the performance of direct subordinates to ensure the efficient running of front office operations.</li><li>Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR.</li><li>Handle all customers’ complaints occurring during the night to ensure their satisfaction and proper documentation.</li><li>Greet VIP guests upon their arrival and escorts them to their room.&nbsp; Establish good rapport and offer assistance for the duration of their stay.</li><li>During sell out nights, deal with overbooking situations in the most professional and diplomatic matter in order to keep the degree of possible dissatisfaction of guests inconvenienced by the situation as low as possible.</li><li>Patrol the hotel at least twice per shift to ensure that the hotel is clean, tidy, safe and that all is in proper order.&nbsp; Take corrective actions if necessary.</li><li>Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.</li><li>Report on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.</li><li>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p>We are currently looking for MIS Analyst - Banking for our Qatar operations with the following terms &amp; conditions.</p><br><p>Skills and Education</p><br><p>Bachelor degree in Business Administration/MIS, Computer Science, or a related field. Advanced degree preferred.</p><br><p>Minimum of 5 years of experience in business analysis, business intelligence, or a related role in the banking industry.</p><br><p>Strong knowledge of banking operations, products, and processes.</p><br><p>Proficiency in data analysis, data visualization, and business intelligence tools such as SQL, Tableau, Power BI, or similar.</p><br><p>Demonstrated expertise in data modeling, data mapping, and ETL processes.</p><br><p>Ability to work independently and manage multiple priorities in a fast-paced, deadline-driven environment.</p><br><p>Knowledge of regulatory and compliance requirements in the banking industry is highly desirable.</p><br><p>Proficiency in SQL for data retrieval, manipulation, and analysis.</p><br><p>Experience in report development using Power BI, Cognos, or similar</p><br><p>Joining time frame: 2 weeks (maximum 1 month)</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations.<br><br>Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.<br><br>Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.<br><br>Ensure housekeeping standards and procedures are consistently followed to maintain quality service.<br><br>Manage inventory and ordering of cleaning supplies, linens, and guest amenities.<br><br>Help schedule staff shifts, manage attendance, and participate in performance reviews.<br><br>Train new housekeeping team members and conduct refresher training sessions.<br><br>Handle guest complaints and special requests in a prompt, courteous manner.<br><br>Support in ensuring compliance with health and safety regulations and sanitation standards.<br><br>Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent<br><br>2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role<br><br>Strong leadership and interpersonal skills<br><br>Excellent organizational and time management abilities<br><br>Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus<br><br>Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations.<br><br>Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.<br><br>Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.<br><br>Ensure housekeeping standards and procedures are consistently followed to maintain quality service.<br><br>Manage inventory and ordering of cleaning supplies, linens, and guest amenities.<br><br>Help schedule staff shifts, manage attendance, and participate in performance reviews.<br><br>Train new housekeeping team members and conduct refresher training sessions.<br><br>Handle guest complaints and special requests in a prompt, courteous manner.<br><br>Support in ensuring compliance with health and safety regulations and sanitation standards.<br><br>Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent<br><br>2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role<br><br>Strong leadership and interpersonal skills<br><br>Excellent organizational and time management abilities<br><br>Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus<br><br>Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

SOC Engineer - Doha18,000 - 20,000<br>Security Monitoring & Incident Detection • Monitor SIEM, XDR, EDR, NDR, IDS/IPS, Firewall, and Cloud security alerts. Identify, validate, triage, and prioritize security incidents based on severity and business impact. Incident Response & Threat Investigation • Perform in-depth investigations, analyze malware and attack techniques, identify root cause, coordinate containment and eradication, and support incident recovery. Detection Engineering & Threat Hunting • Execute scheduled threat hunting queries, monitor hunting dashboards, validate suspicious activities, and report findings. Vulnerability & Security Operations Support • Review vulnerability scan results, track remediation status, validate patch completion, and update tickets. Reporting & Continuous Improvement • Update incident tickets, maintain shift handover notes, prepare daily operational reports, and ensure SLA compliance<br>Necessary Knowledge and Experience to be able to do the Job:• 1–4 years of experience in a Security Operations Center (SOC)• Experience in monitoring SIEM, EDR/XDR, IDS/IPS, firewalls, email security, and cloud security alerts.• Knowledge of alert triage, incident classification, escalation procedures, and ticket management.• Understanding of TCP/IP, DNS, HTTP/HTTPS, VPN, routing, switching, and common network protocols.• Knowledge of Windows and Linux administration, system logs, and endpoint security.• Familiarity with common cyber threats such as phishing, malware, ransomware, brute-force attacks, web attacks, and insider threats<br>Education and Certification Requirements • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field.• Comp TIA Security+, Comp TIA CySA+, EC-Council CND, Cisco Cyber Ops Associate, Microsoft SC-200• Added advantages CHFI , DFIR Foundations<br>Job Specific Skills • Ability to document incidents clearly, communicate effectively, and coordinate with internal teams during security incidents.• Basic knowledge of Power Shell, Python, or Bash for automation and log analysis is an advantage.• Ability to analyze logs from endpoints, servers, firewalls, proxies, Active Directory, cloud platforms, and security devices.

HEAD BAKERLuxury Lifestyle Hotel • Doha, Qatar • USD $52,000 per annum • Housing and transportation allowances<br>ABOUT THE ROLEWe are looking for an accomplished Head Baker to lead all baking operations at a prominent luxury lifestyle hotel in Doha, Qatar. This is a hands-on leadership role combining deep technical expertise in artisan baking with the ability to develop, inspire, and manage a production team to the highest culinary standards.<br>WHAT YOU'LL DO• Lead all bakery production to the highest standards of quality, consistency, and presentation• Develop and refine bread, viennoiserie, and baked goods offerings in line with the property's culinary direction• Collaborate with the Executive Pastry Chef and culinary leadership on menu innovation and seasonal programming• Train, supervise, and mentor junior bakers and kitchen support staff• Manage inventory, raw material procurement, and daily production planning• Ensure full compliance with food safety, hygiene, and HACCP standards at all times• Maintain bakery equipment and ensure smooth, efficient operations throughout all service periods<br>WHAT YOU BRING• Proven experience as a Head Baker or Senior Baker within a luxury hotel, fine dining restaurant, or premium bakery• Expert knowledge of artisan bread-making, sourdough, laminated doughs, and advanced baking techniques• Strong leadership and team management skills with the ability to develop and motivate a kitchen team• Creative approach to product development with an uncompromising commitment to quality and precision• Ability to perform at a high standard in a fast-paced, high-volume luxury kitchen environment• Culinary or baking qualification preferred<br>WHAT'S OFFERED• Total tax-free package of approximately USD $52,000 per annum, including basic salary, housing, and transportation allowances• Annual leave and public holiday entitlements• Private medical insurance (single status)• Annual round-trip vacation ticket to home destination• End of service benefits and sick leave as per Qatar Labour Law• Complimentary meals, hotel, and dining rates for self, family, and friends• Learning, development, and career progression opportunities

Operational Management<br><br> Assist the Assistant Restaurant Manager in training and supervising front-of-house staff. Oversee daily floor operations and ensure all company standards are consistently met. Ensure completion of all opening and closing procedures, checklists, and requisitions for each shift. Conduct and lead pre-shift briefings and ensure staff attendance at departmental meetings. Communicate effectively with staff regarding menu updates, reservations, special guest requirements, and operational issues. Ensure all service steps, policies, and procedures are followed in line with company guidelines. Monitor restaurant and kitchen operations to ensure food quality and service standards are maintained. Utilize the Point of Sale (POS) system efficiently. Follow and enforce proper cash handling procedures.<br><br>Customer Service<br><br> Interact with guests in a professional and friendly manner to ensure high levels of satisfaction. Handle guest concerns and complaints promptly and effectively. Maintain a visible presence on the floor to monitor service quality and provide guidance where needed.<br><br>Leadership & Team Supervision<br><br> Observe staff performance and provide constructive feedback for continuous improvement. Encourage teamwork, accountability, and a positive work environment. Ensure staff are well-organized, prepared, and aligned with operational requirements. Lead by example and act as a role model for service excellence.<br><br>HR & Training<br><br> Support continuous training and development of team members. Identify talent and assist in staff development initiatives. Participate in recruitment processes and coordinate with HR when required. Ensure timely completion of probation reviews, appraisals, and documentation. Promote a culture of respect, engagement, and teamwork.<br><br>Health & Safety<br><br> Ensure compliance with local health, hygiene, and safety regulations. Maintain a clean, safe, and organized working environment at all times.<br><br>Marketing & Brand Representation<br><br> Maintain knowledge of current promotions, offers, and packages. Act as a brand ambassador, ensuring all interactions reflect company values and standards.<br><br>Communication<br><br> Demonstrate strong verbal and written communication skills. Prepare and communicate reports when required. Ensure clear and consistent communication between front-of-house and kitchen teams.

Operational Management<br><br> Assist the Assistant Restaurant Manager in training and supervising front-of-house staff. Oversee daily floor operations and ensure all company standards are consistently met. Ensure completion of all opening and closing procedures, checklists, and requisitions for each shift. Conduct and lead pre-shift briefings and ensure staff attendance at departmental meetings. Communicate effectively with staff regarding menu updates, reservations, special guest requirements, and operational issues. Ensure all service steps, policies, and procedures are followed in line with company guidelines. Monitor restaurant and kitchen operations to ensure food quality and service standards are maintained. Utilize the Point of Sale (POS) system efficiently. Follow and enforce proper cash handling procedures.<br><br>Customer Service<br><br> Interact with guests in a professional and friendly manner to ensure high levels of satisfaction. Handle guest concerns and complaints promptly and effectively. Maintain a visible presence on the floor to monitor service quality and provide guidance where needed.<br><br>Leadership & Team Supervision<br><br> Observe staff performance and provide constructive feedback for continuous improvement. Encourage teamwork, accountability, and a positive work environment. Ensure staff are well-organized, prepared, and aligned with operational requirements. Lead by example and act as a role model for service excellence.<br><br>HR & Training<br><br> Support continuous training and development of team members. Identify talent and assist in staff development initiatives. Participate in recruitment processes and coordinate with HR when required. Ensure timely completion of probation reviews, appraisals, and documentation. Promote a culture of respect, engagement, and teamwork.<br><br>Health & Safety<br><br> Ensure compliance with local health, hygiene, and safety regulations. Maintain a clean, safe, and organized working environment at all times.<br><br>Marketing & Brand Representation<br><br> Maintain knowledge of current promotions, offers, and packages. Act as a brand ambassador, ensuring all interactions reflect company values and standards.<br><br>Communication<br><br> Demonstrate strong verbal and written communication skills. Prepare and communicate reports when required. Ensure clear and consistent communication between front-of-house and kitchen teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Guest Experience Supervisor - QHR <p><strong>Responsibilities</strong></p><br> <ul><li>Supervise the daily Front Desk operations</li><li>Assist in the smooth and efficient running of the Front Desk</li><li>Review the daily arrival and the departure lists</li><li>Responsible for the room assignment according to the guest requirements</li><li>Update room situations periodically</li><li>Lead the team to attend all guest's inquiries, complaints, and requests in a professional and timely manner</li><li>Ensure that the area is managed well by the respective team and deliver the brand promise</li><li>Ensure that all Front Desk associates are familiar with the hotel's products and services, current promotions, policies, and other important information</li><li>Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests</li><li>Carry out any other reasonable duties and responsibilities as assigned</li></ul> <p><strong>Requirements</strong></p><br> <ul><li>Higher Diploma or above in Hotel Management or related discipline</li><li>Minimum 2 years' experience in similar capacity in luxury hotels</li><li>Courteous, service-oriented with pleasant personality</li><li>Strong communications and interpersonal skills</li><li>Proficiency in spoken and written English</li></ul> <br> <br> </div>

Application Deadline: 31 August 2026<br><br>Department: Revenue & Reservations<br><br>Location: Qatar - Doha<br><br>Description<br><br>The Room Reservations Supervisor oversees the daily operations of the hotel's reservations department. This role is responsible for ensuring efficient booking processes, maximizing room revenue, maintaining accurate inventory across all channels, and leading a team of reservation agents. The ideal candidate blends exceptional customer service skills with sharp attention to detail, revenue awareness, and strong supervisory abilities.<br><br>Key Responsibilities2. Inventory & Channel Management3. Revenue & Sales Support4. Reporting & Administration<br><br> Daily Operations & Team Supervision Supervise & Lead: Oversee daily activities of reservation agents, providing guidance, coaching, and performance feedback. Scheduling & Training: Assist in scheduling, onboarding, and continuous training of team members on Property Management Systems (PMS), call etiquette, and upselling techniques. Quality Control: Monitor call performance, email responses, and booking entries to ensure high service standards and brand compliance. Escalations: Handle complex reservation inquiries, VIP bookings, guest complaints, or group booking adjustments with professionalism. Inventory Accuracy: Monitor room availability, rate codes, room types, and minimum stay requirements in the PMS and Central Reservation System (CRS). OTA & Channel Audits: Conduct regular audits across Online Travel Agencies (OTAs), Global Distribution Systems (GDS), and direct booking engines to ensure rate parity and accurate availability. Overbooking & Discrepancies: Manage overbooking levels responsibly in alignment with Revenue Management strategies to maximize occupancy while minimizing displacement costs. Upselling Culture: Drive a sales-oriented environment by setting upselling targets for the team (e.g., room upgrades, packages, add-ons). Group & Event Reservations: Assist in room block management, rooming list entries, and billing setup for corporate groups, weddings, and tours. Market Awareness: Stay updated on local market trends, city events, and competitor pricing to provide input during yield management meetings. Daily & Weekly Reports: Generate key reports including pickup reports, forecast reports, no-show/cancellation summaries, and channel performance metrics. Billing & Deposits: Ensure advance deposits, credit card authorizations, and billing routing instructions are accurate and processed securely in compliance with PCI standards.

We are currently seeking an experienced Head of IT / IT Manager to join our organization as part of our continued digital transformation and business growth. This role is responsible for leading the company's IT operations, enterprise systems, infrastructure, cybersecurity, and digital initiatives while ensuring technology solutions effectively support business objectives across multiple business units.<br>Job Responsibilities:Lead and manage the overall IT function, including IT infrastructure, ERP systems, Oracle E-Business Suite, business applications, POS systems, cybersecurity, and end-user support. Develop and implement the organization's IT strategy and roadmap, ensuring alignment with business goals and digital transformation initiatives. Oversee the administration, enhancement, and support of Oracle EBS, ERP modules, enterprise applications, and system integrations across departments. Manage IT projects, system upgrades, vendor relationships, cybersecurity initiatives, disaster recovery planning, and IT governance while ensuring high system availability, performance, and security. Collaborate with business stakeholders to identify technology solutions, improve operational efficiency, automate business processes, and support strategic decision-making. Lead and develop the IT team, ensuring excellent service delivery, compliance with IT policies, and continuous improvement of technology services.<br>Qualifications:Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Minimum of 8–10 years of progressive IT experience, with at least 5 years in a managerial or leadership role. Strong experience managing ERP systems, preferably Oracle E-Business Suite (Oracle EBS), enterprise applications, and IT infrastructure. Proven knowledge of IT operations, cybersecurity, cloud technologies, network administration, system integration, disaster recovery, and vendor management. Excellent leadership, project management, stakeholder management, and problem-solving skills with the ability to lead digital transformation initiatives.<br>If you have the relevant experience and are interested in exploring this opportunity:Please complete and submit the Application Form. Submit your latest CV through Easy Apply.

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a restaurant general manager, you’re not just managing daily operations for one of our hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Guest experience & service excellence</h4> <ul> <li>Lead the restaurant team in delivering exceptional and personalized guest experiences aligned with Waldorf Astoria luxury standards.</li> <li>Maintain the highest levels of guest satisfaction through proactive engagement and service recovery.</li> <li>Ensure consistent execution of brand standards and operational procedures.</li> <li>Establish strong relationships with VIP guests, residents, local clientele, and corporate partners.</li> <li>Monitor guest feedback and implement action plans to continuously improve service delivery.</li> </ul> <h4>Operational leadership</h4> <ul> <li>Direct all restaurant operations to achieve excellence in service, quality, cleanliness, and efficiency.</li> <li>Conduct regular floor presence during service periods to ensure smooth operation and guest satisfaction.</li> <li>Collaborate closely with culinary and beverage teams to ensure seamless execution of the dining experience.</li> <li>Ensure all restaurant facilities, equipment, and physical environments are maintained to luxury standards.</li> <li>Monitor reservation flow, table allocation, and capacity management to maximize revenue opportunities.</li> </ul> <h4>Financial performance</h4> <ul> <li>Develop and execute strategies to achieve revenue and profitability objectives.</li> <li>Manage restaurant budgets, forecasts, labor costs, and operating expenses.</li> <li>Analyze financial reports and key performance indicators to identify opportunities for growth and cost optimization.</li> <li>Drive sales initiatives, promotional campaigns, upselling programs, and business development opportunities.</li> <li>Ensure effective inventory management and control of operating supplies.</li> </ul> <h4>People leadership & talent development</h4> <ul> <li>Lead, coach, mentor, and inspire the restaurant management and service teams.</li> <li>Foster a culture of accountability, teamwork, engagement, and continuous improvement.</li> <li>Conduct performance reviews, succession planning, and talent development activities.</li> <li>Oversee recruitment, onboarding, training, and retention initiatives.</li> <li>Ensure all team members receive appropriate coaching and development to enhance performance and career growth.</li> </ul> <h4>Marketing & business development</h4> <ul> <li>Partner with marketing, sales, and public relations teams to increase restaurant visibility and market presence.</li> <li>Build and maintain relationships with local businesses, luxury partners, and high-value clientele.</li> <li>Support the development and execution of promotional events, seasonal campaigns, and special dining experiences.</li> <li>Monitor competitor activities and industry trends to maintain a competitive position in the market.</li> </ul> <h4>Compliance & risk management</h4> <ul> <li>Ensure full compliance with hotel policies, Hilton standards, Qatar regulations, and food safety requirements.</li> <li>Maintain HACCP, health and safety, and hygiene standards throughout the operation.</li> <li>Ensure adherence to cash handling, inventory control, security, and loss prevention procedures.</li> <li>Maintain accurate operational records and reporting.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. And a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

POSITION OBJECTIVE<br><br> Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales Implement operating procedures at the store as per the company and Brand standards Promote the Loyalty Program of the company for maximizing loyalty and repeat sales Provide feedback to the Area Manager and Operations Manager with regards to employees and products<br><br>Key Responsibilities<br><br> Brief and guide the staff on achievement of the daily / weekly / monthly sales target Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs Ensure minimal stock loss manage stockrooms Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times Apply creative techniques to achieve / exceed the store sales target Ensure has the required stock levels to maximize the sales Weekly audit the store administration and resolve discrepancies if any Manage the daily roaster, leave and grievances of the retail staff Maintain the visual merchandising standards at the stores all the time as per set VM standards Promote the Club Apparel Loyalty Program of the company for repeat sales Supervise the store and provide feedback to the Area Manager with regards to the employees and products Ensure awareness and vigilance at all times of security in the store without any negligence Must be updated about the various brands of the group for suggestive selling to the customers End to end store operations responsibility Must be physically fit to stand for extended hours and heavy lifting

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.<br><br><p><u><span>Our</span><span>Team:</span></u></p><br><br><br><p><span><span>Our team is our greatest asset and the key to our success. We</span><span>demonstrate</span><span>our beliefs in the way we treat each other and by</span><span>the example</span><span>,</span><span>we set for one another. In all our interactions with our guests, customers, business</span><span>associates</span><span>and colleagues, we</span><span>seek</span><span>to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent</span><span>service</span><span>and</span><span>a passion</span><span>.&nbsp;</span></span></p><br><br><br><p><u><span>Who We Look For:&nbsp;</span></u></p><br><br><br><p><span><span>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us.</span><span>We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.</span></span></p><br><br><p><u><span>Responsibilities:&nbsp;</span></u></p><br><br><p><span><span>The&nbsp;</span><span>Sushi</span><span>Chef supports the Chef de Cuisine and Sous Chef in the day-to-day operation of the Nobu kitchen, ensuring the consistent preparation and presentation of exceptional dishes</span><span>in accordance with</span><span>Four Seasons and Nobu standards. This role</span><span>is responsible for</span><span>supervising kitchen operations during assigned shifts, supporting the development of the culinary team,</span><span>maintaining</span><span>food quality and safety standards, and contributing to the efficient operation of the kitchen.</span></span></p><br><br><br><ul><li><p><span><span>Support the Chef de Cuisine and Sous Chef in the daily operation of the Nobu kitchen, ensuring smooth and efficient service.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Supervise kitchen employees during assigned shifts, providing guidance and support to</span><span>maintain</span><span>quality, consistency, and productivity.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span>in the preparation, production, and presentation of all menu items, ensuring they meet Nobu's culinary standards and presentation guidelines.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ensure cooking methods, portion sizes, recipes, and plating standards are consistently followed.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Monitor food quality throughout preparation and service, addressing any issues promptly to</span><span>maintain</span><span>guest satisfaction.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span>with the training, coaching, and development of kitchen employees, ensuring adherence to Four Seasons culture, standards, and operating procedures.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain the highest standards of food hygiene, cleanliness, and sanitation in compliance with Four Seasons policies and local health regulations.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Monitor cleanliness, organization, and proper storage of all kitchen areas, equipment, and refrigeration units.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span>with inventory management, stock rotation, ordering, and receiving to minimize waste and</span><span>maintain</span><span>appropriate stock</span><span>levels.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Support food cost control by ensuring proper portioning, minimizing waste, and following established recipes and</span><span>purchasing</span><span>guidelines.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Assist</span><span>with recipe maintenance and costing through the</span><span>BirchStreet</span><span>food and beverage ordering system as</span><span>required</span><span>.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Communicate effectively with chefs, managers, and other departments to ensure operational needs are</span><span>met</span><span>and service runs efficiently.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Participate in departmental meetings, training sessions, and continuous improvement initiatives.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Take responsibility for designated sections of the kitchen and assume</span><span>additional</span><span>supervisory duties in the absence of the Sous Chef.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform other duties as assigned by the Chef de Cuisine or Executive Chef to support the successful operation of Nobu.</span></span></p><br><br></li></ul><br><br><br><p><u><span>Preferred Qualifications and Skills</span></u></p><br><br><ul><li><p><span><span>Degree Holder, preferably in</span><span>Culinary.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>3-5</span><span>year</span><span>s of</span><span>Management experience.&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Good organizational skills, with the ability to work independently.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Strong analytical, problem-solving and project management skills</span></span></p><br><br></li></ul><br><ul><li><p><span><span>High work ethic, with a sense of responsibility for the role filled within our team.</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent</span><span>Communication Skills</span></span></p><br><br></li></ul><br><br><p><u><span>Our</span><span>Offering:</span></u></p><br><br><ul><li><p><span><span>Deeply instilled values</span><span>-</span><span>based company culture</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Opportunities to build a successful career with global potential</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Unique</span><span>strong culture - diversity of</span><span>50</span><span>different nationalities</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Living accommodation in high quality, well-resourced apartment</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent Training and Development opportunities</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Employee Recognition Programs</span></span><span><span>​</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Complimentary nights at FS Hotels Worldwide&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Paid annual home leave tickets</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Complimentary meals in employee restaurants</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Free transportation to work</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Medical coverage</span></span></p><br><br></li></ul><br><br><br><p><u><span>Work</span></u><u><span>Authorization:</span></u></p><br><br><br><p><span><span>The</span><span>Hotel will apply for</span><span>the work</span><span>authorization for a successful candidate.</span></span></p><br><br><br><p><u><span>Learn more about employment with Four</span></u><u><span>Seasons:</span></u></p><br><br><br><p><span><span>You could also learn more about employment with Four Seasons via the following channels:</span></span></p><br><br><p><span><span>https://www.facebook.com/FourSeasonsJobs</span></span></p><br><br><p><span><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></span></p><br><br><p><span><span>http://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <ul><li><p><strong><span>Shareholder &amp; Financial:</span></strong><span> Proactively market the Group's products to increase sales volume and profitability, achieve or exceed targets, implement KPIs and best practices, promote cost efficiency to optimize benefits, and act within delegated authority limits.</span></p><br></li><li><p><strong><span>Customer (Internal &amp; External):</span></strong><span> Enhance the Group's image through proactive service, resolve customer queries within specified turnaround times, cross-sell products to improve profitability and retention, assist customers with product inquiries, maintain SLAs with internal units, build strong interdepartmental relationships, and provide accurate data to auditors and compliance teams as needed.</span></p><br></li><li><p><strong><span>Internal (Processes, Products, Regulatory):</span></strong><span> Serve as the first point of contact for customers, assist with account openings and related tasks, coordinate with tellers and operations to ensure smooth service delivery, handle loan applications and other documentation, cover teller or operations duties as needed, refer unresolved queries to management, monitor service standards for improvement, and ensure compliance with internal quality and audit standards.</span></p><br></li><li><p><strong><span>Learning &amp; Knowledge:</span></strong><span> Maintain working knowledge of branch customer service, identify and pursue professional development opportunities, and stay current with industry developments.</span></p><br></li><li><p><strong><span>Legal, Regulatory, and Risk Framework Responsibilities:</span></strong><span> Comply with all legal, regulatory, and internal policies including AML, CTF, sanctions, data protection, fraud control, whistleblowing, and conflict of interest policies; adhere to the Three Lines of Defence principle; support risk management frameworks; complete mandatory training and seminars; and maintain qualifications to perform the role effectively.</span></p><br></li><li><p><strong><span>Other:</span></strong><span> Uphold data protection and confidentiality standards, maintain professional conduct to enhance the Group's reputation, and perform any additional duties as assigned by management.</span></p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ol><li><p><span>Bachelor's Degree, preferably in:</span></p><br><ul><li><p><span>Marketing</span></p><br></li><li><p><span>Banking</span></p><br></li><li><p><span>Finance</span></p><br></li><li><p><span>Accounting</span></p><br></li><li><p><span>Economics</span></p><br></li><li><p><span>Business Administration</span></p><br></li><li><p><span>Information Technology or related field</span></p><br></li></ul></li><li><p><span>No prior experience required.</span></p><br></li></ol> <br> <br> </div>