Operation Manager Jobs in Qatar
5725 Jobs Found
We are currently seeking a reliable and proactive Operations Coordinator to support daily administrative and coordination activities within the department.<br><br>Key Responsibilities<br><br>Provide day-to-day administrative support to the department Assist in preparing, reviewing, and maintaining corporate documentation and records Support basic finance-related processes (LPOs, invoices, tracking, and filing) Proposals reviewing and submission Lead company official communications Ensure timely submission of documents and adherence to internal procedures Support reporting and data tracking as required Liaise with internal teams and external stakeholders when needed Assist the department in meeting deadlines in a fast-paced environment Provide general coordination and team support as assigned<br><br>Requirements<br><br>Previous related experience in an administrative or support role Excellent communication skills (written and verbal) Basic understanding of corporate procedures, finance, procurement and documentation processes Experience in tender participation (proposals submission) is a strong advantage Result-oriented with strong attention to the details Quick learner with the ability to adapt to new systems and processes Reliable and responsible Strong team player with a collaborative mindset Able to work under timelines, pressure, and in a fast-moving environment Pleasant and professional personality
About Commercial Bank<br><br>Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.<br><br>By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.<br><br>Join us in shaping the future of banking!<br><br>Job Summary<br><br>The Security Operations Analyst will be responsible for monitoring, detecting, analyzing, and responding to cybersecurity incidents using a variety of tools and techniques.<br><br>This role is critical in protecting the organization’s digital assets and ensuring the integrity, confidentiality, and availability of information systems.<br><br>Key Accountabilities/ Responsabilities<br><br>Continuous monitoring and review of security events, reports, alerts and CSOC dashboards to identify anomalous patterns indicative of potential security incidents Responsible for timely and effective response to, and management of, incidents, events, notifications, calls and other activities related to CSOC including Root Cause Analysis Gather relevant information and provide actionable intelligence on potential cyber security threats and incidents Prepare CSOC reports (for presentation if needed) on daily, weekly and monthly KRIsResponsible for creation and fine-tuning of use-cases and alerts in the CSOC monitoring environment Perform regular health checks on all CSOC systems and tools and ensure that all hosts are monitored and required security event logs are being collected Take direction and guidance from Info Sec Management to build, support and update the CSOC playbooks/processes Render support for the administration and configuration of security controls such as SIEM, Anti-virus software, network security devices, PAM, DLP, Vulnerability Management, etc. Prepare security awareness messages, presentations and announcements for management, IT staff, and regular users Participate in regular cyber drills and CSOC exercises<br><br>Other Accountabilities<br><br>Identify and communicate daily all critical items requiring the attention of senior management and coordinate with relevant teams to provide necessary remediation action Perform exception reviews, due diligence activities and risk assessment when required Facilitate technology audit and control remediation activities to ensure items are closed in a timely manner Manage all documentation related to information security incidents Identify and communicate daily all critical items requiring the attention of senior management and coordinate with relevant teams to provide necessary remediation action Perform exception reviews, due diligence activities and risk assessment when required Resolve technical security queries; research, investigate and provide control recommendations to address risk<br><br>Key Competencies<br><br>Strong technical background across IT network technologies and protocols including TCP/IP, UDP, DNS, SMTP, PKI, etc. Strong understanding of security operations concepts – perimeter defense, insider threat, kill chain analysis, threat hunting, security metrics, MITRE ATT&CK framework Knowledge in collecting and analyzing Netflow & Firewall logs, IPS logs, OS security logs, PCAP, etc. Excellent written and verbal communication skills Can work effectively in a team environment or autonomously Experience in APT detection, EPP/EDR, anti-malware, vulnerability scanning, DLP, and threat intelligence tools Flexible to work in shifts to cover 24x7x365 on-call operations Ability to work under high pressure<br><br>Qualifications & Experience<br><br>Required Qualifications:<br><br>B. Sc. degree in computer science/engineering or a related technical field<br><br>Required Experience<br><br>Experience in Security Operations or Information Technology equivalent.<br><br>Why Commercial Bank<br><br>Best Performing Bank in Qatar in The Banker’s prestigious Top 1000 World Banks Rankings 2025. Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance. An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives. A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective<br><br>At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.<br><br>Disclaimer<br><br>We appreciate your interest in joining CB! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CB reserves the right to modify, withdraw, or close it at any time without notice.
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.<br><br>Main Responsibilities<br><br> Shareholder & Financial: - - - - - - - - - -<br><br>Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously<br><br>identify ways to improve collection process and recommend implementation.<br><br>Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate<br><br>strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higher<br><br>end buckets (associated with high probability of default). For the lower-end buckets (representing one or two<br><br>instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely<br><br>basis to prevent the outstanding amounts from moving to the higher-end default buckets.<br><br>Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current<br><br>market and working environment to protect the best interests of the bank and to ensure efficient and effective<br><br>process flow of the Department’s functions.<br><br>Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts,<br><br>obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved<br><br>work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve<br><br>collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses<br><br>for the bank.<br><br>Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in<br><br>compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms.<br><br>Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and<br><br>third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals.<br><br>Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial.<br><br>Implements KPI’s and best practices for Retail Recovery Control.<br><br>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise<br><br>benefits for the bank.<br><br>Act within the limits of the powers delegated to the incumbent.<br><br> Customer (Internal & External): - - - - -<br><br>Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and<br><br>deal information including conducting site visits, and assessing the true status of the customer’s business,<br><br>Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems.<br><br>Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit,<br><br>the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal<br><br>consultants, government officials, etc. to achieve the Department’s goals and objectives.<br><br>Keep close tabs and follow up on customer activities and whereabouts through communication with such<br><br>customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc.<br><br>Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which<br><br>includes guidelines for initiating contact with the errant customers (verbal/ written reminders),<br><br> Internal (Processes, Products, Regulatory): - - - - - - - - - - - - -<br><br>Work closely and proactively with Retail Banking and Asset & Wealth Management Business units, and or the<br><br>Early Warning officers to identify non-performing customers.<br><br>Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all<br><br>possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant<br><br>third parties [without duplicating checking already made by the Early Warning officers].<br><br>Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as<br><br>deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances<br><br>have failed).<br><br>Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed<br><br>collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and.<br><br>Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL<br><br>accounts and provide them with relevant legal documentation related to the exposure as early as possible so that<br><br>timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the<br><br>overdue amounts including conducting thorough legal documentation review and security / collateral confirmation<br><br>and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate<br><br>remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or<br><br>to assist in building up bank’s case against the customer.<br><br>Determine updated collateral [real estate and movable assets] values and mark to market values of securities<br><br>pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario<br><br>execution.<br><br>Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt<br><br>collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the<br><br>relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting /<br><br>absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn<br><br>periodic collection status reports are given to the Department to update us on developments. Responsible for<br><br>recommending termination of low performing debt collectors.<br><br>Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of<br><br>competent external legal counsel, and or referral / filing of case against the erring customer with the Police<br><br>authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and<br><br>difficult / non-cooperative clients.<br><br>Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled.<br><br>Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel,<br><br>police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and<br><br>developments of such cases.<br><br>Execute on timely basis the required actions related to the management, control, monitoring, maintenance and<br><br>reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of re<br><br>structuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests;<br><br>interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in<br><br>accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and<br><br>procedures and the QCB requirements.<br><br>Manage the public auctions process and ensure the independence over the selection and evaluation of bids.<br><br>Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB<br><br>requirements.<br><br>In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information<br><br>concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP,<br><br>Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external<br><br>auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports<br><br>will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases<br><br>raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Re<br><br>scheduled Loans Report, Collateral (Vehicles) Sold Report.<br><br> Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,<br><br>Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control<br><br>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure,<br><br>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the<br><br>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank.<br><br> Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course<br><br>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and<br><br>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - responsible for identifying errant customers, and closely working with Retail Banking Division – Collection Unit, for<br><br>containing, minimizing and or reducing the bank’s NPL portfolio exposure levels and mitigate risks of further<br><br>deterioration, through formulation and implementation of a feasible re-scheduling agreement; frequent customer<br><br>contacts to monitor customer’s activities and status; taking of legal action and enforcement of security if any, and<br><br>the aggressive pursuance of the repayment of the overdue debt through all legal and market accepted means in<br><br>accordance with QNB policies and procedures and in compliance with QCB regulations.<br><br>Education And Experience Requirements<br><br>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 8 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for assisting in protecting the Group’s interests in all litigations. The incumbent will assume responsibility for assisting in providing sound legal advice across the Group in respect of all litigations. The incumbent will adopt a pro-active role to highlight and mitigate potential problems, being prepared for all eventualities.<br><br>Main Responsibilities<br><br> Shareholder & Financial:Contribute to the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Litigation unit and monitor unit’s achievement on periodic basis. Assist in the development of the Legal Department’s annual budget. Continuously contribute to the reporting of the high-risk legal concerns relating to local and international issues confronted by the Group in its litigation cases and take adequate and timely mitigating actions to safeguard the Group’s interest. Implements KPI’s and best practices for Litigation. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External):Maintain relationships with local and international court and arbitration authorities such as Qatar Public Prosecution, Qatar Police, Qatar Courts, QFC Courts, Qatar Central Bank and related entities of other countries where the Group operates and also liaise with external legal professionals as and when required. Preparation of draft memoranda for external lawyers summarizing key aspects of new cases for and against the Group for review by more senior members of the Legal Department. Contribute to the diary system to ensure that no key dates in the conduct of any litigation are missed. Assist the Vice President, Litigation to ensure as far as possible (given the requirements for a high standard of work product) the lowest possible cost for external lawyers used for litigations. Inform the Vice President, Litigation of any major developments in any litigations. Assist the Vice President, Litigation of Litigation to ensure that the “know-how” from litigation cases is passed on to the Legal Advisory section for use in future transactions. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Be primarily responsible for the management of QCB requests relating to Court and General Authority Orders Deputise as the Secretary of the Group Investigation Committee as required. Contribute to the review and revision of the existing policies and procedures for the local and international litigations to ensure these reflect changes in relevant laws/ regulations and previous judgments. Contribute to the review of the Group's positions with regard to local and international laws and regulations as impact on litigation. Prepare well-researched legal advice for review by more senior members of the Legal Department on matters relating to Group's litigations where applicable laws, regulations or facts are unclear and conflicting to ensure the Group’s legal position is protected. Provide draft legal opinion and advice on new activities and products and complex litigations. Provide support on business lines so that they can exercise their activities while maintaining risks and legal costs. Contribute to the preparation of the weekly, quarterly and annual returns for executive management on the activities of the Legal Department. Handle and follow up the documents translation when needed Prepare and maintain an accurate and updated cases register, cases report and invoices report as per the agreed format. Follow up all cases with external lawyers, get updates and add the same to the relevant reports. Carry out a quick review of the Cases Report twice a month, highlight hearing dates in past and follow up with the external lawyers to get update Update the cases report with case summary for all cases filed against the bank. Update the cases report with any new update/action advised to us by the external lawyer or internal departments (e.g. hearing sessions, actions taken, if settlement agreement is requested/registered at the court, request for closing a case, etc...) Learning & Knowledge:Possess superior knowledge of all related laws and regulations such as Court Procedures, Arbitration Procedures (LCIA/ICC), Company Laws, Civil Laws, banking templates (including LMA documentation) etc. as well as the related best practices. Provide inputs to the Department’s training plan and thereby develop/ enhance the skill sets of Group Legal personnel and provide them with opportunities for career development. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. <br><br>Education And Experience Requirements<br><br> A Bachelor’s degree Law is required. - At least 8 years legal experience in the legal profession with at least 1 year experience either (a) in the litigation section of a major bank / FSI or (b) as a practicing lawyer in the litigation practice of a recognized international law firm/local law firm. Excellent oral and written communication skills (including report writing) in English and Arabic is preferred. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organizing, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Knowledge of international and local commercial litigation practice in the financial sector. Competence in several legal areas of concentration, with maturity and sound judgement. Flexible team player and able to work and deliver under pressure. Ability to manage teams from diverse cultural backgrounds. <br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for assisting in protecting the Group’s interests in all litigations. The incumbent will assume responsibility for assisting in providing sound legal advice across the Group in respect of all litigations. The incumbent will adopt a pro-active role to highlight and mitigate potential problems, being prepared for all eventualities.<br><br>Main Responsibilities<br><br> Shareholder & Financial:Contribute to the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Litigation unit and monitor unit’s achievement on periodic basis. Assist in the development of the Legal Department’s annual budget. Continuously contribute to the reporting of the high-risk legal concerns relating to local and international issues confronted by the Group in its litigation cases and take adequate and timely mitigating actions to safeguard the Group’s interest. Implements KPI’s and best practices for Litigation. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External):Maintain relationships with local and international court and arbitration authorities such as Qatar Public Prosecution, Qatar Police, Qatar Courts, QFC Courts, Qatar Central Bank and related entities of other countries where the Group operates and also liaise with external legal professionals as and when required. Preparation of draft memoranda for external lawyers summarizing key aspects of new cases for and against the Group for review by more senior members of the Legal Department. Contribute to the diary system to ensure that no key dates in the conduct of any litigation are missed. Assist the Vice President, Litigation to ensure as far as possible (given the requirements for a high standard of work product) the lowest possible cost for external lawyers used for litigations. Inform the Vice President, Litigation of any major developments in any litigations. Assist the Vice President, Litigation of Litigation to ensure that the “know-how” from litigation cases is passed on to the Legal Advisory section for use in future transactions. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Be primarily responsible for the management of QCB requests relating to Court and General Authority Orders Deputise as the Secretary of the Group Investigation Committee as required. Contribute to the review and revision of the existing policies and procedures for the local and international litigations to ensure these reflect changes in relevant laws/ regulations and previous judgments. Contribute to the review of the Group's positions with regard to local and international laws and regulations as impact on litigation. Prepare well-researched legal advice for review by more senior members of the Legal Department on matters relating to Group's litigations where applicable laws, regulations or facts are unclear and conflicting to ensure the Group’s legal position is protected. Provide draft legal opinion and advice on new activities and products and complex litigations. Provide support on business lines so that they can exercise their activities while maintaining risks and legal costs. Contribute to the preparation of the weekly, quarterly and annual returns for executive management on the activities of the Legal Department. Handle and follow up the documents translation when needed Prepare and maintain an accurate and updated cases register, cases report and invoices report as per the agreed format. Follow up all cases with external lawyers, get updates and add the same to the relevant reports. Carry out a quick review of the Cases Report twice a month, highlight hearing dates in past and follow up with the external lawyers to get update Update the cases report with case summary for all cases filed against the bank. Update the cases report with any new update/action advised to us by the external lawyer or internal departments (e.g. hearing sessions, actions taken, if settlement agreement is requested/registered at the court, request for closing a case, etc...) Learning & Knowledge:Possess superior knowledge of all related laws and regulations such as Court Procedures, Arbitration Procedures (LCIA/ICC), Company Laws, Civil Laws, banking templates (including LMA documentation) etc. as well as the related best practices. Provide inputs to the Department’s training plan and thereby develop/ enhance the skill sets of Group Legal personnel and provide them with opportunities for career development. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. <br><br>Education And Experience Requirements<br><br> A Bachelor’s degree Law is required. - At least 8 years legal experience in the legal profession with at least 1 year experience either (a) in the litigation section of a major bank / FSI or (b) as a practicing lawyer in the litigation practice of a recognized international law firm/local law firm. Excellent oral and written communication skills (including report writing) in English and Arabic is preferred. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organizing, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Knowledge of international and local commercial litigation practice in the financial sector. Competence in several legal areas of concentration, with maturity and sound judgement. Flexible team player and able to work and deliver under pressure. Ability to manage teams from diverse cultural backgrounds. <br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate
We're Hiring: Team Leader – Inbound Operations<br>We're looking for a driven and people-focused Team Leader to lead a high-performing, high-volume inbound team. If you thrive in a fast-paced environment, know how to get the best out of people, and are passionate about delivering exceptional customer experiences, we'd love to hear from you.<br>About the Role<br>As Team Leader, you'll manage and develop a large, high-value inbound team handling a significant volume of calls daily. You'll be the driving force behind your team's performance, motivation, and growth, ensuring service excellence while consistently meeting business objectives.<br>Key Responsibilities<br>Lead, coach, and motivate a large inbound team to deliver outstanding performance and service quality. Manage day-to-day operations, ensuring smooth handling of high call volumes and high-value interactions. Monitor real-time performance, workload distribution, and service levels. Conduct regular one-on-ones, coaching sessions, and performance reviews. Identify skill gaps and drive training and development initiatives. Foster a positive, accountable, and results-oriented team culture. Collaborate with cross-functional teams to improve processes and customer outcomes.<br>Key Performance Indicators (KPIs):<br>Service Level and Average Speed of Answer (ASA) Call quality and customer satisfaction (CSAT) First Contact Resolution (FCR) Average Handling Time (AHT) Team productivity and adherence Conversion / resolution rates<br>Key Result Areas (KRAs):<br>Team performance and target achievement Employee engagement, retention, and development Operational efficiency and process improvement Quality assurance and compliance Customer experience and satisfaction<br>Requirements:<br>Proven experience leading and managing large, high-volume teams (inbound/contact center preferred). Full professional fluency in both Arabic and English (reading, writing, and speaking) is required. Strong leadership, coaching, and people-management skills. Excellent communication and interpersonal abilities. Data-driven mindset with the ability to analyze KPIs and drive results. Ability to perform under pressure and manage competing priorities.<br>What We Offer:<br>A dynamic, fast-paced, and supportive work environment. Opportunities for growth and career advancement. A chance to lead and shape a high-impact team.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Orchestrate the full employee lifecycle, from onboarding to offboarding, ensuring a seamless and positive experience for all.</p><ul><li><p>Maintain employee records (attendance, leaves etc.) according to policy and legal requirements</p></li></ul><ul><li><p>Manage internal employee’s documentation preparation and updating such as: Leaves forms, Letters, attendance & absence reports, employees data sheet etc.</p></li></ul><ul><li><p>Recording, processing & archiving of confidential information. Ensuring accurate and proper record-keeping of employee information in electronic and digital format.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Human Resources, Business Administration, or a related field.</p></li><li><p>Minimum of 3-5 years of progressive experience in HR, with a focus on People Operations.</p><ul><li><p>Well organized with the demonstrated ability to perform and prioritize multiple tasks in a fast paced, high-volume environment.</p></li></ul></li><li><p>Strong understanding of employment laws and regulations.</p></li><li><p>Available to join immediately or within one month</p></li></ul><br><br><p> we’d love to hear from you! please apply through this link : https://www.wrike.com/frontend/requestforms/index.html?token=eyJhY2NvdW50SWQiOjYyMDI0NDUsInRhc2tGb3JtSWQiOjIyMTU5Nzh9CTQ4OTE3MjgxNDc1NzIJMzQ4MzZjZDI1OWNiYWFkM2U0N2JiMGUxMmVmZTU0MzNhZDI4MmEyNGM1MDQ3ZGY5MzY1YjZhYjJjMThmMWQ1ZQ==</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Information Security Officer is responsible for leading and executing end-to-end security assurance activities across AZF’s technology landscape, including applications, cloud, infrastructure, identity, and third-party environments.
The role ensures security controls are properly designed, implemented, validated, and continuously enforced, including the definition and verification of secure configuration baselines across the enterprise, in alignment with ISMS, NCSA (Qatar NIA/QCSF), ISO 27001, and NIST CSF.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Security Assurance & Risk Management</strong></p><ul><li><p>Lead security assessments, architecture reviews, vulnerability management, and assurance activities.</p></li><li><p>Establish and operate a structured Security Assurance Framework covering control validation, coverage tracking, and continuous assurance.</p></li><li><p>Manage the full security lifecycle from risk identification through remediation and validation.</p></li><li><p>Translate technical findings into business-level risk statements and remediation plans.</p></li></ul><br><p><strong>Application, Cloud & Infrastructure Security</strong></p><ul><li><p>Perform in-depth security assessments of web applications, APIs, mobile applications, cloud platforms, containers, and infrastructure.</p></li><li><p>Identify advanced security risks such as business logic flaws, authentication weaknesses, privilege abuse, and modern attack techniques.</p></li><li><p>Validate secure architectures, configuration baselines, and cloud-native security controls.</p></li><li><p>Support secure SDLC and DevSecOps practices, including security testing and release controls.</p></li></ul><br><p><strong>Configuration Baselines & Continuous Hardening (New)</strong></p><ul><li><p>Define and maintain secure configuration baselines across the enterprise technology stack (OS, databases, network devices, cloud services, identity platforms, and security tools).</p></li><li><p>Align baselines with industry standards (e.g., CIS Benchmarks) and organizational risk requirements.</p></li><li><p>Implement automated configuration compliance checks and continuous monitoring mechanisms.</p></li><li><p>Conduct periodic reviews and validation of configurations to detect drift, misconfigurations, and unauthorized changes.</p></li><li><p>Work with engineering and operations teams to enforce hardening standards and remediate deviations.</p></li></ul><br><p><strong>Architecture, Threat Modeling & Secure Design</strong></p><ul><li><p>Lead security architecture and design reviews across applications, platforms, and integrations.</p></li><li><p>Conduct threat modeling to identify attack paths, risks, and mitigation strategies.</p></li><li><p>Ensure alignment with enterprise security architecture and Zero Trust principles.</p></li></ul><br><p><strong>Third-Party, Data Protection & Resilience</strong></p><ul><li><p>Conduct security assessments of vendors, SaaS providers, and external integrations.</p></li><li><p>Validate data protection, encryption, and privacy controls for sensitive and regulated data.</p></li><li><p>Support cyber resilience activities, including OT/ICS security reviews, red team exercises, and incident response simulations.</p></li></ul><br><p><strong>Governance, Compliance & Reporting</strong></p><ul><li><p>Ensure continuous alignment with regulatory and framework requirements (ISO 27001, NIST CSF, Qatar NIA, QCSF).</p></li><li><p>Support internal and external audits with defensible, evidence-based controls.</p></li><li><p>Define and report on security metrics, KPIs, and executive dashboards.</p></li></ul><br><p><strong>Required Experience & Skills</strong></p><p><strong>Preferred Arabic Speaking</strong></p><ul><li><p>8+ years of experience in information security assessments and assurance.</p></li><li><p>Strong expertise in application, API, mobile, and cloud security.</p></li><li><p>Hands-on experience in penetration testing, vulnerability management, and security architecture reviews.</p></li><li><p>Practical experience in system hardening, configuration baselines, and security control validation.</p></li><li><p>Deep understanding of modern attack techniques and identity/authentication mechanisms.</p></li><li><p>Proven ability to communicate technical risks to business stakeholders.</p></li></ul><br><p><strong>Preferred Certifications</strong></p><ul><li><p>OSCP / OSEP / OSWE</p></li><li><p>CISSP</p></li><li><p>Cloud Security Certifications (Azure / GCP)</p></li><li><p>IEC 62443</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>
We exist to create positive change for people and the planet. Join us and make a difference too!<br><br>Overview / Purpose Of The Position<br><br>The internal and supplier assurance (ISA) business partners with clients to build trust within their organisations and across their value chains. ISA has undergone tremendous growth, and this strategic role will support this growth across the EMEA region by shaping our approach to delivering client solutions, enabling us to add greater value to our clients and enhance our client centricity, whilst harmonising with global and other regional efforts.<br><br>The Head of Operations will build the EMEA operational framework for this business line, integrating it seamlessly into the company's established processes while ensuring it operates with commercial discipline, efficiency, and scalability, all whilst ensuring alignment with the global ISA community to drive standardisation.<br><br>This role requires a leader who can create a tightly integrated delivery engine that ensures quality, efficiency, margin control, and regulatory readiness, without duplicating the company’s infrastructure. The successful candidate will combine strong operational leadership with a solid understanding of professional services, preferably within audit or advisory environments.<br><br>Responsibilities & Accountabilities <br><br>Process: This role will collaborate with relevant stakeholders to define the client journey for ISA throughout EMEA whilst working closely with global teams to ensure alignment.<br><br><br>This Will Result In a Process That:<br><br>Is clearer, better understood, and aligned and embedded across the globe. Is more efficient and effective in servicing both EMEA and global client contracts. Is considerate and aligned to the future direction and growth of the ISA business.incorporates governance and transparency at its core. Effectively leverages existing best practices Operational delivery: This role will be responsible for working with direct reports and other regional leaders to mobilise our teams to deploy a client-centric solution across our clients. They will maintain within the region the competencies and roles required to support the operational delivery of the ISA programs, and collaborate with the respective regions to develop these competencies more widely to support EMEA programs.<br><br><br>This Will Result In:<br><br>A clear framework of the competencies required when delivering an ISA program. Greater understanding of and alignment with the competencies adopted across the regions. Increased capacity and capability to support the ISA programs. Improved program performance and impact on the client organisation The sales teams feel more supported when engaging with or building client proposals, and confident in our ability and expertise to deliver the solution. Global Hub: This role will be responsible for aligning EMEA operations with the global Hub<br><br><br>This will result in greater clarity in the roles and responsibilities of the hub<br><br>Governance: This role will work collaboratively with the respective compliance teams to ensure ISA controls and processes are appropriate, proportionate to the risk, embedded and effective.<br><br><br>This Will Result In:<br><br>Risk mitigation to a reasonable level The forming and maintaining of strong external relationships with internal compliance teams The forming and maintaining of strong external relationships with associations and regulators, keeping abreast of changes, and ensuring they are translated into our ways of working Performance: This role will be responsible for delivering ISA revenue and growth across EMEA, whilst working with the global team to drive global growth and revenue. This will result in Deeper understanding of ISA performance at a client and program level An established cadence of performance monitoring Greater focus and emphasis on improving business performance. More insights to feed into business forecast and strategic resource planning.<br><br><br>Travel requirements: EMEA travel as required to support business and client activity.<br><br> VP1<br><br>About Us<br><br>BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.<br><br>Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.<br><br>Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.<br><br>Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.<br><br>BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
We exist to create positive change for people and the planet. Join us and make a difference too!<br><br>Overview / Purpose Of The Position<br><br>The internal and supplier assurance (ISA) business partners with clients to build trust within their organisations and across their value chains. ISA has undergone tremendous growth, and this strategic role will support this growth across the EMEA region by shaping our approach to delivering client solutions, enabling us to add greater value to our clients and enhance our client centricity, whilst harmonising with global and other regional efforts.<br><br>The Head of Operations will build the EMEA operational framework for this business line, integrating it seamlessly into the company's established processes while ensuring it operates with commercial discipline, efficiency, and scalability, all whilst ensuring alignment with the global ISA community to drive standardisation.<br><br>This role requires a leader who can create a tightly integrated delivery engine that ensures quality, efficiency, margin control, and regulatory readiness, without duplicating the company’s infrastructure. The successful candidate will combine strong operational leadership with a solid understanding of professional services, preferably within audit or advisory environments.<br><br>Responsibilities & Accountabilities <br><br>Process: This role will collaborate with relevant stakeholders to define the client journey for ISA throughout EMEA whilst working closely with global teams to ensure alignment.<br><br><br>This Will Result In a Process That:<br><br>Is clearer, better understood, and aligned and embedded across the globe. Is more efficient and effective in servicing both EMEA and global client contracts. Is considerate and aligned to the future direction and growth of the ISA business.incorporates governance and transparency at its core. Effectively leverages existing best practices Operational delivery: This role will be responsible for working with direct reports and other regional leaders to mobilise our teams to deploy a client-centric solution across our clients. They will maintain within the region the competencies and roles required to support the operational delivery of the ISA programs, and collaborate with the respective regions to develop these competencies more widely to support EMEA programs.<br><br><br>This Will Result In:<br><br>A clear framework of the competencies required when delivering an ISA program. Greater understanding of and alignment with the competencies adopted across the regions. Increased capacity and capability to support the ISA programs. Improved program performance and impact on the client organisation The sales teams feel more supported when engaging with or building client proposals, and confident in our ability and expertise to deliver the solution. Global Hub: This role will be responsible for aligning EMEA operations with the global Hub<br><br><br>This will result in greater clarity in the roles and responsibilities of the hub<br><br>Governance: This role will work collaboratively with the respective compliance teams to ensure ISA controls and processes are appropriate, proportionate to the risk, embedded and effective.<br><br><br>This Will Result In:<br><br>Risk mitigation to a reasonable level The forming and maintaining of strong external relationships with internal compliance teams The forming and maintaining of strong external relationships with associations and regulators, keeping abreast of changes, and ensuring they are translated into our ways of working Performance: This role will be responsible for delivering ISA revenue and growth across EMEA, whilst working with the global team to drive global growth and revenue. This will result in Deeper understanding of ISA performance at a client and program level An established cadence of performance monitoring Greater focus and emphasis on improving business performance. More insights to feed into business forecast and strategic resource planning.<br><br><br>Travel requirements: EMEA travel as required to support business and client activity.<br><br> VP1<br><br>About Us<br><br>BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.<br><br>Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.<br><br>Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.<br><br>Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.<br><br>BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Additional Information<br><br>Job Number 26085765<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>职位概述<br><br>责任领域包括餐厅/酒吧和客房服务(如适用)。监督日常餐厅运营,协助食谱制订,维护卫生标准,并在就餐高峰时段协助服务员和待客师清洁地板。努力不断提高客人和员工的满意度,并最大限度地提高责任领域的财务业绩。确定实现目标所需的培训,然后执行计划。<br><br>求职者个人资料<br><br>教育和经验要求<br><br> 高中文凭或高中同等学历 (GED);4 年餐饮、厨房或相关专业领域工作经验。<br><br>或者<br><br> 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位;2 年餐饮、厨房或相关专业领域工作经验。<br><br>核心工作活动<br><br>管理日常运营<br><br> 监督和管理员工。管理所有日常运营。充分了解员工的职位,以便在员工缺勤时履行职责。 维护餐厅、酒吧/酒廊和客房服务区的服务和卫生标准。 审核人员编制,确保宾客服务、运营需求和财务目标均得以满足。<br><br>领导餐饮团队<br><br> 利用人际关系和沟通技巧来引导、影响和鼓励他人;倡导健全的财务/业务决策;表现出诚实/正直;以身作则。 鼓励和建立团队成员之间的相互信任、尊重和合作。 树立榜样,示范适当的行为。 识别他人的发展需求,并指导、辅导或以其他方式帮助他人提升知识或技能。 制定具体的目标和计划,以便优先考虑、组织和完成工作。 确保并保持员工的工作效率水平。 提供领导力、愿景和指示,以高效和有效的方式将部门目标集中在一起并优先予以考虑。 通过培训、监督、跟进和实施管理,确保遵守所有餐饮政策、标准和程序。 确保遵守所有适用的法律法规。 确保符合食品处理和卫生标准。 确保员工了解当地、州和联邦酒类法律。 与员工建立和保持开放的协作关系,并确保员工在团队内部也这样做。 制定指导方针,让员工了解有关期望和因素。 根据当地法律监督酒类饮品服务。<br><br>确保卓越的客户服务<br><br> 提供超越预期的服务,实现客户满意并保留客人。 通过沟通和协助个人了解客人需求,并在需要时提供指导、反馈和个人辅导,改善服务质量。 管理日常运营,确保质量和标准,且每天满足客户的期望。 表现出宾客接待方面的领导力,体现卓越的客户服务,并为客户关系营造积极的氛围。 授权员工提供卓越的客户服务。 作为餐厅宾客服务的榜样,树立卓越客户服务的典范,并为客人关系营造积极的氛围。 处理客人的问题和投诉。 在客人用餐期间或离店时,与客人进行非正式会面,以获得有关餐饮质量、服务水平和总体满意度的反馈。 确保采取纠正措施,不断改善服务成效。 将客人满意度作为部门会议的组成部分,并专注于持续改进。 管理网点的服务交付,确保从进店到离店期间的优质服务(例如,待客师的问候、订单处理和餐饮交付的速度、特殊要求的履行、收款和邀请再次光临)。<br><br>管理和开展人力资源活动<br><br> 为下属提供指导和指示,包括设定绩效标准和监督绩效。 识别他人的教育需求,开发正式的教育或培训项目或课程,并教导或指导他人。 确保员工受到公平、公正的对待。努力提高员工留任率。 确保员工接受持续培训以了解客人的期望。 征求员工反馈意见,采用“门户开放”政策,并审查员工满意度结果,以确定和解决员工的问题或疑虑。 努力改善服务表现。 确保在各责任领域中获得认可。<br><br>其他责任<br><br> 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。 分析信息和评估结果,以选择最佳解决方案并解决问题。 在用餐期间和高需求时段协助服务员和待客师清洁地板。 认可优质的产品和展示。 在助理餐厅经理缺勤的情况下,监督日常轮班工作。 监督部门的财务方面,包括采购和发票付款。<br><br>万豪国际集团致力于成为提倡机会均等的雇主,欢迎所有求职者加入,并为其提供平等的就业机会。我们不懈努力营造工作环境,重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用,这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人,这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。<br><br>瑞吉酒店及度假酒店是永恒魅力与开拓精神兼具的行业典范,50 多家豪华酒店和度假酒店遍布全球各地繁华都市,缔造精妙优雅的住宿体验。自 20 世纪初约翰·雅各布·艾斯特四世在纽约率先开设瑞吉酒店以来,瑞吉便是雅致体验与定制服务的象征,亲切的非凡待客师团队和瑞吉的标志性管家服务力求为宾客呈献经典格调与现代气息融合的超凡体验。我们诚邀您加入瑞吉酒店开拓一番事业。加入瑞吉酒店,便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航 ,发挥个人价值,追求 人生目标,融入 卓越国际团队,展现 真我风采。
Additional Information<br><br>Job Number 26085765<br><br>Job Category Food and Beverage & Culinary<br><br>Location West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>職位概述<br><br>責任領域包括餐廳/酒吧和客房服務(如適用)。監督日常餐廳運營,協助食譜制訂,維護衛生標準,並在就餐高峰時段協助服務員和待客師清潔地板。努力不斷提高客人和員工的滿意度,並最大限度地提高責任領域的財務業績。確定實現目標所需的培訓,然後執行計劃。<br><br>求職者個人資料<br><br>教育和經驗要求<br><br> 高中文憑或高中同等學歷 (GED);4 年餐飲、廚房或相關專業領域工作經驗。<br><br>或者<br><br> 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;2 年餐飲、廚房或相關專業領域工作經驗。<br><br>核心工作活動<br><br>管理日常運營<br><br> 監督和管理員工。管理所有日常運營。充分瞭解員工的職位,以便在員工缺勤時履行職責。 維護餐廳、酒吧/酒廊和客房服務區的服務和衛生標準。 審核人員編制,確保賓客服務、運營需求和財務目標均得以滿足。<br><br>領導餐飲團隊<br><br> 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。 鼓勵和建立團隊成員之間的相互信任、尊重和合作。 樹立榜樣,示範適當的行為。 識別他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。 制定具體的目標和計劃,以便優先考慮、組織和完成工作。 確保並保持員工的工作效率水準。 提供領導力、願景和指示,以高效和有效的方式將部門目標集中在一起並優先予以考慮。 透過培訓、監督、跟進和實施管理,確保遵守所有餐飲政策、標準和程序。 確保遵守所有適用的法律法規。 確保符合食品處理和衛生標準。 確保員工瞭解當地、州和聯邦酒類法律。 與員工建立和保持開放的協作關係,並確保員工在團隊內部也這樣做。 制定指導方針,讓員工瞭解有關期望和因素。 根據當地法律監督酒類飲品服務。<br><br>確保卓越的客戶服務<br><br> 提供超越預期的服務,實現客戶滿意並保留客人。 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。 管理日常運營,確保品質和標準,且每天滿足客戶的期望。 表現出賓客接待方面的領導力,體現卓越的客戶服務,並為客戶關係營造積極的氛圍。 授權員工提供卓越的客戶服務。 作為餐廳賓客服務的榜樣,樹立卓越客戶服務的典範,並為客人關係營造積極的氛圍。 處理客人的問題和投訴。 在客人用餐期間或離店時,與客人進行非正式會面,以獲得有關餐飲品質、服務水準和總體滿意度的回饋。 確保採取糾正措施,不斷改善服務成效。 將客人滿意度作為部門會議的組成部分,並專注於持續改進。 管理網點的服務交付,確保從進店到離店期間的優質服務(例如,待客師的問候、訂單處理和餐飲交付的速度、特殊要求的履行、收款和邀請再次光臨)。<br><br>管理和開展人力資源活動<br><br> 為下屬提供指導和指示,包括設定績效標準和監督績效。 識別他人的教育需求,開發正式的教育或培訓專案或課程,並教導或指導他人。 確保員工受到公平、公正的對待。努力提高員工留任率。 確保員工接受持續培訓以瞭解客人的期望。 徵求員工回饋意見,採用「門戶開放」政策,並審查員工滿意度結果,以確定和解決員工的問題或疑慮。 努力改善服務表現。 確保在各責任領域中獲得認可。<br><br>其他責任<br><br> 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。 分析資訊和評估結果,以選擇最佳解決方案並解決問題。 在用餐期間和高需求時段協助服務員和待客師清潔地板。 認可優質的產品和展示。 在助理餐廳經理缺勤的情況下,監督日常輪班工作。 監督部門的財務方面,包括採購和發票付款。<br><br>萬豪國際集團致力於成為平等提供就業機會的雇主,歡迎所有人並為其提供入職機會。我們積極營造包容的環境,尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視,包括身障、退役身分或受其他適用法律保護的其他情況。<br><br>瑞吉酒店及度假酒店是永恆魅力與開拓精神兼具的行業典範,50 多家豪華飯店和度假飯店遍布全球各地繁華都市,締造精妙優雅的住宿體驗。自 20 世紀初約翰·雅各·艾斯特四世在紐約率先開設瑞吉酒店以來,瑞吉便是雅緻體驗與定制服務的象徵,親切的非凡待客師團隊和瑞吉的標誌性管家服務,力求為賓客呈獻經典格調與現代氣息融合的超凡體驗。我們誠邀您加入瑞吉酒店開拓一番事業。加入瑞吉酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡 揚帆啟程,發揮個人價值,追求 人生目標,加入 卓越國際團隊,展現 真我風采。
Note: This is a long-term, stable part-time job that supports remote work. Please read the recruitment requirements carefully and fill out the application form accurately. Thank you.<br>WHAT YOU NEED to Have Doctorate PhD or equivalent advanced degree in the subject area Has published at least 5 papers in SCI / SSCI journals within/during the past Three years Thorough understanding of research methodologies and ethical principles within the relevant discipline Excellent analytical and critical thinking skills Strong written communication skills, with the ability to provide clear, concise, and constructive feedback Ability to adhere to deadlines and manage time effectively Commitment to maintaining confidentiality and objectivity Prior experience as a peer reviewer for academic journals is highly desirable Familiarity with online manuscript submission and review systems<br>WHAT YOU WILL DOAssess Novelty: Evaluate whether the manuscript is original and adds new knowledge or insights to the field of study. Evaluate Study Design and Methodology: Check whether the study design and methods are appropriate, comprehensive, and clearly described to ensure reproducibility. Literature Review: Ensure the manuscript thoroughly incorporates and cites relevant, up-to-date research in the field. Analyse Results and Conclusions: Determine whether results are presented clearly and appropriately, and whether conclusions are supported by the data and significant to the field. Provide Constructive Feedback: Suggest improvements and highlight any flaws, omissions, or ethical concerns. Recommend Publication: Based on your evaluation, the journal editor will decide whether the manuscript should be accepted, revised, or rejected.
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will provide routine administrative support to Operations Control & Quality Assurance through the scanning, filing and retrieval of documents and data, management of internal and external mail through QPost, and coordination of office supply requirements through the Coupa system. The role also includes receiving supplies and approved items from vendors or stores, maintaining proper records, and ensuring timely support to the department in accordance with QNB policies and procedures.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Support cost efficiency by maintaining proper control over office supplies, minimising wastage, and ensuring timely ordering of approved stationery items through the Coupa system. Customer (Internal & External): Provide timely administrative support to internal stakeholders by ensuring accurate scanning, filing and retrieval of documents and data as requested. Coordinate with vendors, stores, and internal departments in relation to the receipt and delivery of stationery and office supplies. Manage the receipt, dispatch and tracking of internal and external mail with mail department, ensuring timely delivery and proper record maintenance. Internal (Processes, Products, Regulatory): Carry out document scanning activities and ensure records are saved, indexed and filed appropriately for easy retrieval and reference. Maintain complete and up-to-date physical and electronic filing systems in line with approved departmental procedures. Retrieve files, records, and supporting data from filing systems or shared repositories when requested by authorised staff. Handle the collection, dispatch and follow-up of internal and external mail through QPost and maintain related logs or acknowledgements, where required. Raise requests for office supplies and stationery through the Coupa system in accordance with approved procedures and business needs. Receive stationery and office supply deliveries from vendors or stores, verify the items against the request or delivery note, and arrange for proper storage or handover. Monitor stationery stock levels and highlight replenishment requirements to ensure continuity of office support functions. Learning & Knowledge: Maintain an understanding of current best practices, document handling standards, filing disciplines, and administrative procedures relevant to the role. Develop good organisational skills, attention to detail, and the ability to manage routine administrative tasks accurately and efficiently. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence<br><br>Education/Experience Requirements<br><br> Bachelor A minimum of 1 year experience preferred work experience in a similar capacity; with demonstrated sense of integrity in the discharge of duties; proven record of providing logistical and administrative support generally, including during events and meetings or as required.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVID Card (Front & Back) Education Certificate Passport
Job Summary<br><br>To perform day-to-day internal auditing of CBQ internal controls and business practices by providing inputs to and participation in all phases (planning, execution, reporting and closure) of assignments in order to safeguard CBQ internal controls through the implementation of proper internal audit programs.<br><br>Key Accountabilities<br><br>Audit Plans and Programs<br><br>Provide inputs on the implementation of audit plans in order to assess the level of adherence to CBQ’s policies and procedures and identify risks and appropriate tools to control them. Plan the execution of a professional auditing service and internal control risk assessment within CBQ to identify risks and adherence to internal control guidelines.<br><br>Audit Execution and Follow Up<br><br>Conduct interviews with the audited business functions to identify and understand all aspects of internal controls, procedures, policies and practices. Perform audit assignments on various functions and activities of the bank to identify areas of risk and assess the reliability of internal control measures as well as ensure adherence to CBQ’s policies and procedures, so that operational efficiency and protection is maximized. Conduct investigations and detect any possible fraudulent activities proactively or reactively to ensure that any suspected fraudulent activities are identified, rectified and appropriate course of action is taken against any fraudulent activities in a timely and cost-effective manner. Review audit results with Business Units and liaison with Risk and Legal to coordinate on identified audit observations and actions when necessary in order to reduce risks and vulnerabilities. Regularly follow up with the different business units / functions in order to have maximum adherence to the audit recommendations.<br><br>Advice<br><br>Provide informed and independent opinions to the audited parties, heads of audit on compliance with internal policies and guidelines for appropriate action. Create awareness and apprise all stakeholders with the new legislation, trends and other audit related issues on issues that might affect bank’s effectiveness and vulnerability for appropriate action and decision making.<br><br>Continuous Improvement<br><br>Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.<br><br>Other Accountabilities<br><br>Policies, Systems, Processes & Procedures<br><br>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br><br>Statements and Reports<br><br>Prepare audit reports and analysis for appropriate follow up and action on audit results and findings. Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.<br><br>Quality, Health, Safety, & Environment <br><br>Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.<br><br>Related Assignments<br><br>Perform other related duties or assignments as directed. <br><br>Key Interactions<br><br>Internal<br><br>Corporate/ Retail/ Private Banking Support functions Legal and Risk team<br><br>External<br><br>External Auditors Auditors from other organizations IT service vendors<br><br>Competencies<br><br>Communication Computer Skills Customer Service Integrity/Ethics Interpersonal Skills Leadership Negotiation Skills Risk Management Strategic Thinking/Management Teamwork <br><br>Skills<br><br>Corporate Audits Extensive knowledge of the banking sector in Qatar and the region Internal Audit Controls <br><br>Education<br><br>Bachelor degree in Business/Finance or equivalent
Job Summary<br><br>To perform day-to-day internal auditing of CBQ internal controls and business practices by providing inputs to and participation in all phases (planning, execution, reporting and closure) of assignments in order to safeguard CBQ internal controls through the implementation of proper internal audit programs.<br><br>Key Accountabilities<br><br>Audit Plans and Programs<br><br>Provide inputs on the implementation of audit plans in order to assess the level of adherence to CBQ’s policies and procedures and identify risks and appropriate tools to control them. Plan the execution of a professional auditing service and internal control risk assessment within CBQ to identify risks and adherence to internal control guidelines.<br><br>Audit Execution and Follow Up<br><br>Conduct interviews with the audited business functions to identify and understand all aspects of internal controls, procedures, policies and practices. Perform audit assignments on various functions and activities of the bank to identify areas of risk and assess the reliability of internal control measures as well as ensure adherence to CBQ’s policies and procedures, so that operational efficiency and protection is maximized. Conduct investigations and detect any possible fraudulent activities proactively or reactively to ensure that any suspected fraudulent activities are identified, rectified and appropriate course of action is taken against any fraudulent activities in a timely and cost-effective manner. Review audit results with Business Units and liaison with Risk and Legal to coordinate on identified audit observations and actions when necessary in order to reduce risks and vulnerabilities. Regularly follow up with the different business units / functions in order to have maximum adherence to the audit recommendations.<br><br>Advice<br><br>Provide informed and independent opinions to the audited parties, heads of audit on compliance with internal policies and guidelines for appropriate action. Create awareness and apprise all stakeholders with the new legislation, trends and other audit related issues on issues that might affect bank’s effectiveness and vulnerability for appropriate action and decision making.<br><br>Continuous Improvement<br><br>Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.<br><br>Other Accountabilities<br><br>Policies, Systems, Processes & Procedures<br><br>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br><br>Statements and Reports<br><br>Prepare audit reports and analysis for appropriate follow up and action on audit results and findings. Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.<br><br>Quality, Health, Safety, & Environment <br><br>Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.<br><br>Related Assignments<br><br>Perform other related duties or assignments as directed. <br><br>Key Interactions<br><br>Internal<br><br>Corporate/ Retail/ Private Banking Support functions Legal and Risk team<br><br>External<br><br>External Auditors Auditors from other organizations IT service vendors<br><br>Competencies<br><br>Communication Computer Skills Customer Service Integrity/Ethics Interpersonal Skills Leadership Negotiation Skills Risk Management Strategic Thinking/Management Teamwork <br><br>Skills<br><br>Corporate Audits Extensive knowledge of the banking sector in Qatar and the region Internal Audit Controls <br><br>Education<br><br>Bachelor degree in Business/Finance or equivalent
Job Summary<br><br>To perform day-to-day internal auditing of CBQ internal controls and business practices by providing inputs to and participation in all phases (planning, execution, reporting and closure) of assignments in order to safeguard CBQ internal controls through the implementation of proper internal audit programs.<br><br>Key Accountabilities<br><br>Audit Plans and Programs<br><br>Provide inputs on the implementation of audit plans in order to assess the level of adherence to CBQ’s policies and procedures and identify risks and appropriate tools to control them. Plan the execution of a professional auditing service and internal control risk assessment within CBQ to identify risks and adherence to internal control guidelines.<br><br>Audit Execution and Follow Up<br><br>Conduct interviews with the audited business functions to identify and understand all aspects of internal controls, procedures, policies and practices. Perform audit assignments on various functions and activities of the bank to identify areas of risk and assess the reliability of internal control measures as well as ensure adherence to CBQ’s policies and procedures, so that operational efficiency and protection is maximized. Conduct investigations and detect any possible fraudulent activities proactively or reactively to ensure that any suspected fraudulent activities are identified, rectified and appropriate course of action is taken against any fraudulent activities in a timely and cost-effective manner. Review audit results with Business Units and liaison with Risk and Legal to coordinate on identified audit observations and actions when necessary in order to reduce risks and vulnerabilities. Regularly follow up with the different business units / functions in order to have maximum adherence to the audit recommendations.<br><br>Advice<br><br>Provide informed and independent opinions to the audited parties, heads of audit on compliance with internal policies and guidelines for appropriate action. Create awareness and apprise all stakeholders with the new legislation, trends and other audit related issues on issues that might affect bank’s effectiveness and vulnerability for appropriate action and decision making.<br><br>Continuous Improvement<br><br>Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international leading practice’, improvement of business processes, cost reduction and productivity improvement.<br><br>Other Accountabilities<br><br>Policies, Systems, Processes & Procedures<br><br>Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.<br><br>Statements and Reports<br><br>Prepare audit reports and analysis for appropriate follow up and action on audit results and findings. Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.<br><br>Quality, Health, Safety, & Environment <br><br>Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.<br><br>Related Assignments<br><br>Perform other related duties or assignments as directed. <br><br>Key Interactions<br><br>Internal<br><br>Corporate/ Retail/ Private Banking Support functions Legal and Risk team<br><br>External<br><br>External Auditors Auditors from other organizations IT service vendors<br><br>Competencies<br><br>Communication Computer Skills Customer Service Integrity/Ethics Interpersonal Skills Leadership Negotiation Skills Risk Management Strategic Thinking/Management Teamwork <br><br>Skills<br><br>Corporate Audits Extensive knowledge of the banking sector in Qatar and the region Internal Audit Controls <br><br>Education<br><br>Bachelor degree in Business/Finance or equivalent
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><p><strong>1. Administrative & Clerical Support</strong></p><br><ul><li><p><strong>Filing & Data Entry:</strong> Maintain accurate and organized digital and physical employee personnel files. Scan, upload, and archive documents daily.</p></li><li><p><strong>Inbox Management:</strong> Monitor the general HR inbox, responding to routine employee questions (e.g., "How do I request PTO?" or "Where do I find the insurance form?") and escalating complex issues to senior team members.</p></li><li><p><strong>Mail & Supplies:</strong> Distribute incoming mail, prepare outgoing packages, and manage office/HR supply inventory.</p></li></ul><br><p><strong>2. Onboarding & Offboarding Support</strong></p><ul><li><p><strong>New Hire Paperwork:</strong> Prepare new hire offer letters and onboarding packets. Ensure all I-9 forms and tax documents are collected and completed correctly on the employee's first day.</p></li><li><p><strong>Orientation Scheduling:</strong> Coordinate the logistics for new hire orientation (booking rooms, ordering catering, setting up equipment, preparing name badges).</p></li><li><p><strong>Offboarding:</strong> Collect signed resignation forms, deactivate building access badges, and process asset returns (laptops/phones) under the supervision of a senior team member.</p></li></ul><br><p><strong>3. Benefits & Payroll Assistance</strong></p><ul><li><p><strong>Benefits Support:</strong> Assist employees with basic benefits enrollment questions and direct them to the correct insurance carriers for complex claims.</p></li><li><p><strong>Payroll Data:</strong> Assist the payroll team by compiling timesheets and verifying PTO requests to ensure they are approved before the payroll deadline.</p></li></ul><br><p><strong>4. Recruitment Administration (If applicable)</strong></p><ul><li><p><strong>Scheduling:</strong> Coordinate interview schedules between candidates and hiring managers.</p></li><li><p><strong>Background Checks:</strong> Initiate and track the status of background check requests.</p></li><li><p><strong>Job Postings:</strong> Assist with posting job advertisements on job boards and the company careers page.</p></li></ul><br><p><strong>Qualifications</strong></p><br><p><strong>Education & Experience</strong></p><ul><li><p><strong>Education:</strong> Bachelor’s degree (in progress or completed) in Human Resources, Business, or a related field is a plus but <strong>not required</strong>.</p></li><li><p><strong>Experience:</strong> At least 2 years of administrative or office experience. Prior HR experience is <em>not</em> required; we are willing to train the right candidate!</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Education:</strong> Bachelor’s degree (in progress or completed) in Human Resources, Business, or a related field is a plus but <strong>not required</strong>.</p></li><li><p><strong>Experience:</strong> At least 2 years of administrative, office, and Human Resources experience. </p></li><li><p><strong>Certification </strong>in HR (e.g., SHRM-CP, PHR) is preferred to demonstrate commitment and knowledge of best practices.</p></li><li><p>Experience in a fast-paced, dynamic industry is essential to adapt to changing HR needs and challenges.</p></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><span><span><span><span>We are looking for a results-driven COO to lead daily operations, drive revenue growth, and build a high-performance culture, enabling the Founder to focus on strategic growth, AI implementation, and long-term vision.</span><span>Responsibilities:</span><span>- Lead day-to-day operations across all business divisions; manage department heads and ensure target achievement</span><span>- Drive revenue growth and operational excellence; implement KPIs, SOPs, dashboards, and accountability systems</span><span>- Lead the successful launch and operation of the new Business Center; build scalable systems for future expansion</span><span>- Improve customer experience and service quality across all touchpoints</span><span>- Coordinate closely with the Founder on strategic initiatives and organizational transformation</span></span></span></span><br><br></span><br><span>Requirements<span>- Minimum 10–15 years of senior leadership experience with proven success in managing multi-department operations</span><span>- Strong commercial and revenue growth mindset; experience implementing KPIs, SOPs, ERP/CRM, and performance management frameworks</span><span>- Background in business services, consultancy, hospitality, business centers, real estate, or professional services is an advantage</span><span>- Fluent in English (mandatory); Arabic is a strong advantage</span><span>- Strategic thinker with strong execution capability, high integrity, and an entrepreneurial mindset</span><br><br></span><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Chief Operating Officer is responsible to set the Group's business unit's overall strategic direction for the operations as well as to monitor the performance of the operating business as well as the performance of each business unit to achieve targeted revenues and profit. The position serves as the link between the General Managers of the business units and the Group CEO / CEO, directly or indirectly coordinating operational, commercial, administrative and financial activities for best-in-class performance. The position is also majorly responsible and accountable for the Group's business unit's overall management and operations.</p><br><br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Direct each business unit's financial and budget activities to fund operations, maximize return on investments and thereby increase revenue and profit.</p><br>
<p>Responsible for reviewing budgeting and forecasting and acquire appropriate approvals from the Group CEO / CEO.</p><br>
<p>Manage brand relationships for optimum support in revenue generation and expense reduction. Negotiate contracts as needed.</p><br>
<p>Ensure current and future financial viability through strategic financial management.</p><br>
<p>Ensure safety and health standards are maintained eliminating work-related accidents and to promote a safety culture. Establish policies and procedures and create a culture to facilitate reduction in voluntary employee turnover.</p><br>
<p>Educate and lead best practices and introduces new operations processes, workflows, and tools to help goals achievement.</p><br>
<p>Demonstrate and ensure value by consistently providing exceptional services, while shaping a strategy to drives long-term engagement.</p><br><br><br><u><b>Job Responsibilities 2</b></u>
<br><p>Work with each business unit head to drive top line performance, optimize cost and profitability and ultimately achieve budgeted EBITDA and Net Profits.</p><br>
<p>Review all the operating results of each operating unit and compare them to established industry benchmark norms, objectives and goals, and follow-up to ensure appropriate corrective measures are taken.</p><br>
<p>Oversee the business unit heads operating departments for optimum efficiency.</p><br>
<p>Develop a marketing strategy with each business unit head and the marketing function that drives top line performance, builds loyalty and the frequency and quality of transactions. </p><br>
<p>Work with each support function head to develop strategies to support each business unit.</p><br>
<p>Produce consolidated high level executive reports, showing a clear picture of the entire portfolio, recommending the strategy, and highlighting all critical issues, recommending actions and measures.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Advanced people management skills including involving staff in planning, decision making, facilitating and process improvement; providing regular performance feedback and developing subordinates skills to encourage their growth.</p><br>
<p>Advanced interpersonal communication (written and oral) with the ability to speak clearly and persuasively in positive or negative situations; conveying messages politely, tactfully and confidently when met with conflict or challenge situations, providing rational input in negotiations.</p><br>
<p>Advanced delegation skills, with the ability to provide authority to work independently, set expectations and monitor delegated activities. Advanced strategic planning skills (long and short term).</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br>
<br><br><u><b>Job Experience</b></u>
<br><p>Minimum 15 year(s) working experience, 10 year(s) in a relevant management/leadership position, 5 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Financial Reporting L5<br>AI Fluency<br>Agility<br>Reporting Standard L5<br>Resilience<br>Quality<br>Leadership<br>Project Oversight L5<br>Build High-Performing Teams<br>Project Risk Management L5<br>Speed of Execution<br>Build Process and Systems<br>Contingency Planning L5<br>Provide Direction<br>Drive Cost Optimization<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree<br>Master's degree in any related field or Business Administration<br><br><br><br>
</div>