Operation Manager Jobs in Qatar

<p>The Digital Marketing Manager is responsible for leading the digital marketing strategy, e-commerce performance and online customer experience across Rixos Premium Qetaifan Island North, Meryal Waterpark, Azure Beach Doha and all associated restaurants, bars, wellness and retail outlets. Reporting to the Cluster Director of Marketing &amp; Communications, this role is accountable for driving direct revenue, increasing digital acquisition, enhancing customer engagement and delivering measurable commercial results across all digital channels. The role oversees the development and execution of integrated digital marketing initiatives, including paid media, website management, search engine optimisation (SEO), CRM and marketing automation, digital analytics, conversion rate optimisation (CRO), content marketing and emerging digital technologies. Working closely with Revenue Management, Sales, Operations and the regional marketing teams, the Digital Marketing Manager ensures every digital touchpoint supports the destination's commercial objectives whilst maintaining the highest standards of the Rixos and Accor brands. As the digital lead for one of the region's most unique integrated hospitality and entertainment destinations, the Digital Marketing Manager will champion innovation, optimise the guest journey from discovery to post-stay engagement, and continuously identify opportunities to increase direct bookings, ticket sales, memberships, ancillary revenue and customer loyalty through data-driven marketing strategies and best-in-class digital experiences.</p><p><strong>Performance Marketing &amp; Paid Media</strong></p><p>Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Manage OTA-adjacent performance channels (TripAdvisor, Booking.com. Expedia) in coordination with the Revenue and regional digital team. Own campaign structure, audience architecture, bidding strategy, creative testing and budget pacing; run a continuous A/B and incrementality testing programme across creative, landing pages and offers. Manage and report against the core KPI set: ROAS, CPA, CPC, CTR, direct revenue contribution, booking-engine conversion rate, ticket yield, cost per membership acquired and share of direct bookings. Manage agency and media partner relationships, briefs, scopes of work and commercial performance reviews.</p><p><strong>Website &amp; Content Management</strong></p><p>Take full ownership of content management, publishing and optimisation across all brand websites and the Meryal Waterpark site, each with its own brand voice, audience, booking path and commercial objectives. Manage day-to-day publishing in the relevant CMS platforms: page builds, content updates, offer and package pages, campaign landing pages, seasonal takeovers, menu and attraction updates, opening hours, and event listings. Coordinate with agencies and central digital team on site releases, integrations, hosting, domains and technical troubleshooting.</p><p><strong>CRM &amp; Email Marketing</strong></p><p>Own the CRM and lifecycle communication strategy for the destination: guest database segmentation, campaign calendar, journey design and automation. Build, test and deploy email campaigns and automated journeys: pre-arrival, in-stay, post-stay, win-back, abandoned booking, birthday and anniversary, waterpark annual pass renewal, spa and fitness membership lifecycle, and F&amp;B reservation nurture. Manage database health, growth and compliance: consent capture, opt-in mechanics, list hygiene, deliverability, suppression management and adherence to applicable data protection requirements. Grow first-party data capture across the destination, waterpark ticketing, WiFi capture, restaurant reservations, spa bookings, retail activations and on-property QR touchpoints and build the audience segments that feed both CRM and paid social.</p><p><strong>F&amp;B, Waterpark, Retail and Wellness Marketing</strong></p><p>Food&amp; beverage: build the digital demand plan for the restaurant and bar portfolio, covers-driving campaigns, themed nights/events and seasonal promotions, reservation platform optimisation, menu and imagery publishing, food content production, and delivery/aggregator presence where applicable. Waterpark: Drive online ticket sales and annual pass acquisition for Meryal Waterpark, manage the e-commerce funnel end to end, optimise the ticketing path, run dynamic and dated-offer campaigns, and support attraction launches, capacity management messaging and family/group targeting. Retail: Support the retail proposition through destination footfall campaigns, tenant co-marketing, directory and listing management, and integration of retail content into the resort and waterpark digital properties. Wellness: Market Hotel's wellness, fitness and sports club, build membership acquisition and retention campaigns, treatment and package promotions, class programme visibility, and wellness content that supports both in-house guest capture and local resident membership sales. Beach Club &amp; Entertainment: Support the Beach Club and the entertainment programme with campaign, content and listing support appropriate to a lifestyle audience distinct from the resort guest.</p><p><strong>Team &amp; Stakeholder Management</strong></p><p>Lead, coach and develop the digital ecosystem, setting objectives and maintaining a high standard of execution. Partner daily with Revenue Management, Reservations, F&amp;B, Spa &amp; Recreation, Waterpark Operations, Retail Leasing, Guest Relations and the regional digital team. Brief and manage creative, media, production and technology partners, and hold them accountable to agreed commercial outcomes. Act as a guardian of Rixos and Accor brand standards across every digital touchpoint of the destination.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing, Communications, Business, or a related field. At least 3-4 years of proven working experience as a Digital Marketing Manager or similar role. Strong understanding of digital marketing concepts, best practices, and tools. Hands-on experience with SEO, Google Ads, Facebook Business Manager, email marketing tools, and CMS platforms (e.g., WordPress, etc). Excellent analytical skills and experience with reporting tools. Creative thinking and problem-solving abilities. Strong communication and leadership skills. Ability to work independently and manage multiple projects simultaneously. Certification in digital marketing is a plus.</p>

<p>The Digital Marketing Manager is responsible for leading the digital marketing strategy, e-commerce performance and online customer experience across Rixos Premium Qetaifan Island North, Meryal Waterpark, Azure Beach Doha and all associated restaurants, bars, wellness and retail outlets. Reporting to the Cluster Director of Marketing &amp; Communications, this role is accountable for driving direct revenue, increasing digital acquisition, enhancing customer engagement and delivering measurable commercial results across all digital channels. The role oversees the development and execution of integrated digital marketing initiatives, including paid media, website management, search engine optimisation (SEO), CRM and marketing automation, digital analytics, conversion rate optimisation (CRO), content marketing and emerging digital technologies. Working closely with Revenue Management, Sales, Operations and the regional marketing teams, the Digital Marketing Manager ensures every digital touchpoint supports the destination's commercial objectives whilst maintaining the highest standards of the Rixos and Accor brands. As the digital lead for one of the region's most unique integrated hospitality and entertainment destinations, the Digital Marketing Manager will champion innovation, optimise the guest journey from discovery to post-stay engagement, and continuously identify opportunities to increase direct bookings, ticket sales, memberships, ancillary revenue and customer loyalty through data-driven marketing strategies and best-in-class digital experiences.</p><p><strong>Performance Marketing &amp; Paid Media</strong></p><p>Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Manage OTA-adjacent performance channels (TripAdvisor, Booking.com. Expedia) in coordination with the Revenue and regional digital team. Own campaign structure, audience architecture, bidding strategy, creative testing and budget pacing; run a continuous A/B and incrementality testing programme across creative, landing pages and offers. Manage and report against the core KPI set: ROAS, CPA, CPC, CTR, direct revenue contribution, booking-engine conversion rate, ticket yield, cost per membership acquired and share of direct bookings. Manage agency and media partner relationships, briefs, scopes of work and commercial performance reviews.</p><p><strong>Website &amp; Content Management</strong></p><p>Take full ownership of content management, publishing and optimisation across all brand websites and the Meryal Waterpark site, each with its own brand voice, audience, booking path and commercial objectives. Manage day-to-day publishing in the relevant CMS platforms: page builds, content updates, offer and package pages, campaign landing pages, seasonal takeovers, menu and attraction updates, opening hours, and event listings. Coordinate with agencies and central digital team on site releases, integrations, hosting, domains and technical troubleshooting.</p><p><strong>CRM &amp; Email Marketing</strong></p><p>Own the CRM and lifecycle communication strategy for the destination: guest database segmentation, campaign calendar, journey design and automation. Build, test and deploy email campaigns and automated journeys: pre-arrival, in-stay, post-stay, win-back, abandoned booking, birthday and anniversary, waterpark annual pass renewal, spa and fitness membership lifecycle, and F&amp;B reservation nurture. Manage database health, growth and compliance: consent capture, opt-in mechanics, list hygiene, deliverability, suppression management and adherence to applicable data protection requirements. Grow first-party data capture across the destination, waterpark ticketing, WiFi capture, restaurant reservations, spa bookings, retail activations and on-property QR touchpoints and build the audience segments that feed both CRM and paid social.</p><p><strong>F&amp;B, Waterpark, Retail and Wellness Marketing</strong></p><p>Food&amp; beverage: build the digital demand plan for the restaurant and bar portfolio, covers-driving campaigns, themed nights/events and seasonal promotions, reservation platform optimisation, menu and imagery publishing, food content production, and delivery/aggregator presence where applicable. Waterpark: Drive online ticket sales and annual pass acquisition for Meryal Waterpark, manage the e-commerce funnel end to end, optimise the ticketing path, run dynamic and dated-offer campaigns, and support attraction launches, capacity management messaging and family/group targeting. Retail: Support the retail proposition through destination footfall campaigns, tenant co-marketing, directory and listing management, and integration of retail content into the resort and waterpark digital properties. Wellness: Market Hotel's wellness, fitness and sports club, build membership acquisition and retention campaigns, treatment and package promotions, class programme visibility, and wellness content that supports both in-house guest capture and local resident membership sales. Beach Club &amp; Entertainment: Support the Beach Club and the entertainment programme with campaign, content and listing support appropriate to a lifestyle audience distinct from the resort guest.</p><p><strong>Team &amp; Stakeholder Management</strong></p><p>Lead, coach and develop the digital ecosystem, setting objectives and maintaining a high standard of execution. Partner daily with Revenue Management, Reservations, F&amp;B, Spa &amp; Recreation, Waterpark Operations, Retail Leasing, Guest Relations and the regional digital team. Brief and manage creative, media, production and technology partners, and hold them accountable to agreed commercial outcomes. Act as a guardian of Rixos and Accor brand standards across every digital touchpoint of the destination.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing, Communications, Business, or a related field. At least 3-4 years of proven working experience as a Digital Marketing Manager or similar role. Strong understanding of digital marketing concepts, best practices, and tools. Hands-on experience with SEO, Google Ads, Facebook Business Manager, email marketing tools, and CMS platforms (e.g., WordPress, etc). Excellent analytical skills and experience with reporting tools. Creative thinking and problem-solving abilities. Strong communication and leadership skills. Ability to work independently and manage multiple projects simultaneously. Certification in digital marketing is a plus.</p>

Role Purpose<br><br> JOB DESCRIPTION <br><br>The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.<br><br>Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.<br><br>Mandatory Selection Criteria<br><br>Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations. Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable). ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred. Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.<br><br>Responsibilities<br><br>KEY RESPONSIBILITIES1. Service Delivery & Operational Leadership<br><br>Own end-to-end delivery of Service Desk, IT Support, and L1 Application Functional Support services across all managed contracts within the Delivery Unit. Ensure 24x7 service availability, shift coverage, and resource readiness across all customer environments. Act as the single point of accountability for service delivery performance, escalations, and contractual obligations. Drive consistent adoption of ITIL v4 practices across Incident, Service Request, Problem, Change Enablement, Knowledge, and Service Level Management. Serve as the primary escalation point for major incidents, customer escalations, and complex service issues.<br><br>2. ITIL v4 Process Governance<br><br>Govern adoption of ITIL v4 Service Value Chain activities — Engage, Plan, Improve, Design & Transition, Obtain/Build, Deliver & Support — across the Delivery Unit. Maintain mature, auditable processes for Incident, Request, Problem, Change Enablement, Knowledge, and Continual Service Improvement (CSI). Ensure SOPs, runbooks, escalation matrices, and knowledge articles are documented, reviewed, and continuously updated. Lead internal and external audits (ISO 9001, ISO/IEC 20000, customer governance audits) and ensure timely closure of findings.<br><br>3. Service Desk Operations<br><br>Lead 24x7 Service Desk operations as the single point of contact for end-users across multiple client accounts. Govern full ticket lifecycle management within ITSM tools — logging, classification, prioritization, routing, resolution, and closure. Drive First Call Resolution (FCR), reduce re-opened tickets, and increase self-service adoption. Implement workforce management practices including shift rostering, queue management, schedule adherence, and surge planning.<br><br>4. IT Support / End-User Services<br><br>Lead L1 and L2 onsite and remote IT support teams across customer environments. Oversee endpoint lifecycle management including imaging, deployment, patching, hardening, and decommissioning using tools such as Microsoft Intune and SCCM/MECM. Govern Active Directory, Azure AD / Entra ID user provisioning, access management, and joiner-mover-leaver (JML) processes. Ensure VIP and executive support services meet white-glove service standards. Oversee Microsoft 365 operations (Exchange Online, Teams, Share Point, One Drive) at L1/L2 level.<br><br>5. L1 Application Functional Support<br><br>Lead L1 Application Functional Support teams covering government applications, e-services portals, ERP systems, case management, and business applications. Ensure structured functional triage, business rule validation, and escalation to L2/L3 application teams. Drive documentation, knowledge transfer, and training to ensure operational readiness across functional modules.<br><br>6. SLA / XLA / KPI Governance & Reporting<br><br>Own SLA, OLA, and XLA performance across all service lines, ensuring ≥ 98% SLA compliance baseline. Govern operational KPIs including CSAT, FCR, MTTR, abandon rate, and others with executive-level reporting. Develop dashboards and management reports for leadership and customer governance forums. Lead monthly and quarterly service review meetings (MSR/QBR) with customers.<br><br>7. Customer & Stakeholder Management<br><br>Act as senior delivery interface for customer stakeholders, PMO, and business owners. Build trust through proactive communication, risk management, and delivery consistency. Manage expectations, scope changes, and contractual discussions in coordination with Account Management and Legal teams. Identify and drive opportunities for service expansion, automation, and value-added services.<br><br>8. Financial & Commercial Management<br><br>Own Delivery Unit P&L including revenue assurance, cost control, utilization, and forecasting. Manage resource costs, overtime, subcontracting, licensing, and tooling within approved budgets. Conduct monthly financial performance reviews and ensure alignment with contracted revenue. Ensure billing accuracy through validation of deliverables and consumption tracking.<br><br>9. Pre-Sales, RFP & Solutioning Support<br><br>Support pre-sales and sales teams in RFPs, tenders, and solution development. Develop proposals including SoW, staffing models, transition plans, RACI matrices, and pricing inputs. Participate in customer presentations, due diligence, and bid defense sessions.<br><br>10. Transition, Onboarding & Transformation<br><br>Lead end-to-end service transitions including due diligence, knowledge transfer, shadowing, reverse shadowing, and hypercare. Define onboarding plans, milestones, exit criteria, and risk mitigation strategies. Drive transformation initiatives including automation, AI-enabled Service Desk, self-service, and shift-left strategies.<br><br>11. AI, Automation & Continual Service Improvement (CSI)<br><br>Drive adoption of AI-enabled Service Desk capabilities including intelligent triage, virtual agents, and AI-assisted resolution. Identify and implement automation opportunities using RPA, workflow automation, and self-healing scripts. Maintain CSI register and deliver measurable improvement initiatives with defined business impact. Ensure governed and practical use of AI with measurable outcomes and human oversight.<br><br>12. People Leadership & Capability Development<br><br>Lead and develop a multi-tier team including Team Leads, Shift Leaders, Engineers, and Functional Analysts. Define career development paths, training plans, and certification roadmaps. Drive performance management, coaching, feedback, and recognition programs. Foster a culture of accountability, customer focus, and operational excellence.<br><br>13. Compliance, Risk & Security<br><br>Ensure compliance with information security policies, data protection regulations, and contractual obligations. Maintain compliance with ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 standards applicable to managed services delivery.<br><br>Qualifications<br><br>REQUIRED EXPERIENCE<br><br>Minimum 10 years of total IT experience, including at least 3 years as a Service Desk & IT Support Manager. Mandatory prior experience with a Service Provider / Managed Services Provider, delivering Service Desk and IT Support under SLA-based contracts for enterprise or government clients. Proven leadership of multi-tier (L1/L2), multi-location teams of 40+ resources across multiple customer accounts. Demonstrated experience managing 24x7 operations with measurable SLA / XLA performance outcomes. Hands-on experience in customer onboarding, service transition, and steady-state operations. Strong track record of contributing to RFPs, RFQs, SoWs, technical proposals, and pre-sales solutioning. Experience working in ITIL v4-aligned environments with mature ITSM governance practices. Exposure to Qatar / GCC enterprise or government accounts is a strong advantage.<br><br>TECHNICAL SKILLS1. ITSM Platforms<br><br>Service Now, BMC Remedy / Helix, Manage Engine Service Desk Plus, Ivanti, Symphony Summit (or equivalent enterprise ITSM tools) SLA configuration, workflow design, reporting, dashboards, and service automation<br><br>2. End-User Computing & Microsoft Stack<br><br>Microsoft 365: Exchange Online, Teams, Share Point Online, One Drive Active Directory, Azure AD / Entra ID, Group Policy, Conditional Access Microsoft Intune, SCCM / MECM, Autopilot — endpoint deployment, patching, and compliance Windows 10/11 support and mac OS fundamentals Mobile device management (MDM)<br><br>3. Remote Support & Productivity Tools<br><br>Remote support tools: Bomgar / Beyond Trust, Team Viewer, Quick Assist, Ivanti Knowledge management platforms and self-service portals<br><br>4. AI, Automation & Analytics (Awareness Level)<br><br>AI Service Desk and Virtual Agent platforms, intelligent ticket classification RPA tools: UiPath, Power Automate, and workflow automation solutions Power BI or equivalent reporting and analytics tools<br><br>CORE COMPETENCIES1. Leadership & People Management<br><br>Strong executive presence with ability to engage Director and PMO-level stakeholders Leadership of large, multi-disciplinary teams (100+ resources) Coaching, mentoring, and succession planning<br><br>2. Service Delivery & Governance<br><br>Deep practical understanding of ITIL v4 framework SLA / XLA / KPI design, governance, and reporting Strong customer-centric and experience-driven service mindset<br><br>3. Commercial & Strategic<br><br>P&L ownership, gross margin management, and utilization optimization RFP / SoW development, pricing strategy, and solution design Vendor and subcontractor management<br><br>4. Behavioral Competencies<br><br>Outcome-driven, accountable, and customer-obsessed mindset Calm and structured under pressure during major incidents and escalations Strong written, verbal, and presentation communication skills Bias toward measurable improvement and pragmatic innovation<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

About Commercial Bank<br><br>Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.<br><br>By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.<br><br>Join us in shaping the future of banking!<br><br>Job Summary<br><br>Responsible for end‑to‑end management of criminal case files, including cheque handling, documentation, police complaints, and court follow‑up. Ensures accurate system updates, legal recordkeeping, and timely coordination with internal units, authorities, and external law firms. Manage recovery processes, suspense account monitoring, and monthly legal reporting. Supports the legal department through administrative tasks, legal reviews, and advisory services.<br><br>Key Responsibilities <br><br>Criminal Case Intake and Documentation <br><br> Receive newly initiated criminal files from business units and ensure timely legal action. Acknowledge receipt of post-dated cheques (PDCs) along with related documentation (e.g., Letter of Undertaking/Letter, Hand-over forms, QID/CR etc). Verify and review all documents and sign as the official custodian for the original cheques received along with the Hand over form.<br><br>Document Review and System Update <br><br> Review criminal hand-over documentation and ensure it includes cheque advice, QID/CR, and original cheque. Cross-check hand-over forms with updated data in the RCS (legal system) and approve cases for further action.<br><br>Cheque Classification and Management <br><br> Categorize cheques by type (post-dated, returned) and ensure alignment with related cheque advice. Prepare and maintain Excel sheets capturing key cheque information (amount, signatory, due date, and cheque number). Store original cheques in secure legal custody under designated folders.<br><br>Cheque Processing <br><br> Monitor and ensure timely posting of cheques within a two-day window, if applicable. Validate that returned cheque advice does not exceed 30-day validity based on customer default.<br><br>Case File Preparation <br><br> Compile physical case files and ensure full updates in RCS, including scanned copies of all supporting documentation. Upload relevant attachments in the RCS for internal recordkeeping.<br><br>Police Complaint Submission <br><br> Draft and submit formal complaints to the Police Department, ensuring all required documentation is attached (including CB’s request for binding the defendant). Follow up with authorities to obtain police case numbers and ensure updates in the RCS and complaint registers.<br><br>Archiving and Legal Records <br><br> Archive all complaint documents, original cheques, and cheque advice in both legal custody report and digital e-store.<br><br>Judicial and Public Prosecution Follow-Up <br><br> Monitor and follow up on case hearings daily, if applicable. Provide weekly hearing schedules to relevant legal Manager Attend court judgments and submit requests to collect the judgment order with writ of execution in order to proceed with the enforcement.<br><br>External Coordination <br><br> Liaise with the Police Department upon notification and attend hearings. Liaise with the Public prosecution upon notification and attend the investigation. Coordinate with business units to provide court-required justifications. Manage the cancellation process for closed criminal cases with the Public Prosecution after working hours. Liaise with External Law firms upon request.<br><br>Cheque Collection and Suspense Account Monitoring <br><br> Receive payments from the Public Prosecution and ensure prompt deposit into the legal suspense account. Notify LO/LM on the same day regarding recovery amount received from the court Monitor and reconcile transfers from civil courts into the legal suspense account. Notify the business of recoveries and ensure crediting to customer accounts.<br><br>Legal System and Case Tracker Maintenance <br><br> Ensure daily updates to the legal system (RCS) and monitor criminal case developments using the marker checker process.<br><br>Financial Reconciliation and Reporting <br><br> Maintain monthly reconciliation records for recovery amounts through civil and criminal proceedings. Share reconciliation reports with the legal Manager and Chief legal Officer Prepare and submit a Monthly Criminal Case Report detailing case outcomes to the legal Manager and Chief legal Officer Prepare monthly reports for case cancellations (criminal and civil) and maintain organized records. Generate monthly reports for all complaints scheduled for filing and share them with relevant stakeholders. Produce monthly reports for legal suspense recovery payments and share it with legal Manager and Chief legal Officer<br><br>Administrative Responsibilities<br><br> Handle administrative duties as requested by legal Manager and Chief legal Officer Adhere to Legal DOA, SOP, and Ensure do not breach Legal bank policies.<br><br>Legal Consultation & Advisory<br><br> Draft, review (legal opinions, memos) and responses to inquiries from branches and internal departments. Provide advice, support and assistance with negotiation and documentation on legal issues of international and domestic scope. Perform other related duties or assignments as directed<br><br>Required Qualifications<br><br>Qualifications & Experience <br><br> Bachelor’s degree in Law, Business Administration, or a related field (Law preferred). Strong knowledge of criminal procedures, cheque laws, and legal documentation processes. Proficiency in MS Office (Excel, Word). Excellent communication, and coordination skills. High level of integrity, confidentiality, and attention to detail. <br><br>Required Experience<br><br> 4-5 years of experience <br><br>Why Commercial Bank?<br><br> Best Performing Bank in Qatar in The Banker’s prestigious Top 1000 World Banks Rankings 2025. Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance. An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives. A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective <br><br>At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.<br><br>Disclaimer<br><br>We appreciate your interest in joining CB! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CB reserves the right to modify, withdraw, or close it at any time without notice.

About Commercial Bank<br><br>Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.<br><br>By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.<br><br>Join us in shaping the future of banking!<br><br>Job Summary<br><br>Responsible for end‑to‑end management of criminal case files, including cheque handling, documentation, police complaints, and court follow‑up. Ensures accurate system updates, legal recordkeeping, and timely coordination with internal units, authorities, and external law firms. Manage recovery processes, suspense account monitoring, and monthly legal reporting. Supports the legal department through administrative tasks, legal reviews, and advisory services.<br><br>Key Responsibilities <br><br>Criminal Case Intake and Documentation <br><br> Receive newly initiated criminal files from business units and ensure timely legal action. Acknowledge receipt of post-dated cheques (PDCs) along with related documentation (e.g., Letter of Undertaking/Letter, Hand-over forms, QID/CR etc). Verify and review all documents and sign as the official custodian for the original cheques received along with the Hand over form.<br><br>Document Review and System Update <br><br> Review criminal hand-over documentation and ensure it includes cheque advice, QID/CR, and original cheque. Cross-check hand-over forms with updated data in the RCS (legal system) and approve cases for further action.<br><br>Cheque Classification and Management <br><br> Categorize cheques by type (post-dated, returned) and ensure alignment with related cheque advice. Prepare and maintain Excel sheets capturing key cheque information (amount, signatory, due date, and cheque number). Store original cheques in secure legal custody under designated folders.<br><br>Cheque Processing <br><br> Monitor and ensure timely posting of cheques within a two-day window, if applicable. Validate that returned cheque advice does not exceed 30-day validity based on customer default.<br><br>Case File Preparation <br><br> Compile physical case files and ensure full updates in RCS, including scanned copies of all supporting documentation. Upload relevant attachments in the RCS for internal recordkeeping.<br><br>Police Complaint Submission <br><br> Draft and submit formal complaints to the Police Department, ensuring all required documentation is attached (including CB’s request for binding the defendant). Follow up with authorities to obtain police case numbers and ensure updates in the RCS and complaint registers.<br><br>Archiving and Legal Records <br><br> Archive all complaint documents, original cheques, and cheque advice in both legal custody report and digital e-store.<br><br>Judicial and Public Prosecution Follow-Up <br><br> Monitor and follow up on case hearings daily, if applicable. Provide weekly hearing schedules to relevant legal Manager Attend court judgments and submit requests to collect the judgment order with writ of execution in order to proceed with the enforcement.<br><br>External Coordination <br><br> Liaise with the Police Department upon notification and attend hearings. Liaise with the Public prosecution upon notification and attend the investigation. Coordinate with business units to provide court-required justifications. Manage the cancellation process for closed criminal cases with the Public Prosecution after working hours. Liaise with External Law firms upon request.<br><br>Cheque Collection and Suspense Account Monitoring <br><br> Receive payments from the Public Prosecution and ensure prompt deposit into the legal suspense account. Notify LO/LM on the same day regarding recovery amount received from the court Monitor and reconcile transfers from civil courts into the legal suspense account. Notify the business of recoveries and ensure crediting to customer accounts.<br><br>Legal System and Case Tracker Maintenance <br><br> Ensure daily updates to the legal system (RCS) and monitor criminal case developments using the marker checker process.<br><br>Financial Reconciliation and Reporting <br><br> Maintain monthly reconciliation records for recovery amounts through civil and criminal proceedings. Share reconciliation reports with the legal Manager and Chief legal Officer Prepare and submit a Monthly Criminal Case Report detailing case outcomes to the legal Manager and Chief legal Officer Prepare monthly reports for case cancellations (criminal and civil) and maintain organized records. Generate monthly reports for all complaints scheduled for filing and share them with relevant stakeholders. Produce monthly reports for legal suspense recovery payments and share it with legal Manager and Chief legal Officer<br><br>Administrative Responsibilities<br><br> Handle administrative duties as requested by legal Manager and Chief legal Officer Adhere to Legal DOA, SOP, and Ensure do not breach Legal bank policies.<br><br>Legal Consultation & Advisory<br><br> Draft, review (legal opinions, memos) and responses to inquiries from branches and internal departments. Provide advice, support and assistance with negotiation and documentation on legal issues of international and domestic scope. Perform other related duties or assignments as directed<br><br>Required Qualifications<br><br>Qualifications & Experience <br><br> Bachelor’s degree in Law, Business Administration, or a related field (Law preferred). Strong knowledge of criminal procedures, cheque laws, and legal documentation processes. Proficiency in MS Office (Excel, Word). Excellent communication, and coordination skills. High level of integrity, confidentiality, and attention to detail. <br><br>Required Experience<br><br> 4-5 years of experience <br><br>Why Commercial Bank?<br><br> Best Performing Bank in Qatar in The Banker’s prestigious Top 1000 World Banks Rankings 2025. Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance. An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives. A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective <br><br>At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.<br><br>Disclaimer<br><br>We appreciate your interest in joining CB! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CB reserves the right to modify, withdraw, or close it at any time without notice.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Summary:<br>We are seeking a highly skilled Senior Project Manager specializing in Extra-Low Voltage (ELV) systems to oversee the planning, execution, and delivery of ELV projects. The ideal candidate will have a strong background in managing complex projects and coordinating with various stakeholders to ensure successful project completion.</p> <p>Job Responsibility:<br>- Develop project plans, including timelines, budgets, and resource allocation, for ELV projects.<br>- Coordinate with internal teams, subcontractors, and clients to ensure project requirements are met.<br>- Conduct regular project meetings to update stakeholders on progress, risks, and mitigation strategies.<br>- Monitor project performance and implement changes as needed to achieve project goals.<br>- Ensure adherence to quality standards and compliance with regulations throughout the project lifecycle.<br>- Manage project documentation and reporting to track project milestones and deliverables.</p> <p>Candidate Requirements:<br>- Bachelor's degree in Engineering or a related field; PMP certification is a plus.<br>- Proven experience as a Project Manager in the ELV industry, with a strong track record of successfully delivered projects.<br>- Excellent leadership and communication skills to effectively lead project teams and collaborate with stakeholders.<br>- In-depth knowledge of ELV systems, including security systems, fire alarm systems, and telecommunications.<br>- Strong problem-solving skills and the ability to make quick decisions to keep projects on track.<br>- Familiarity with project management tools and software for planning and tracking project progress.</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 6+ years </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for Project Manager (Digital Transformation and Strategy) for our Qatar operations with the following terms &amp; conditions.</p><br><p>Qualifications &amp; Experience:</p><br><p>Bachelor's degree in Business, Banking, Finance, or a related field.</p><br><p>A Master's degree in Management or a related discipline is a plus.</p><br><p>A minimum of 10 years of experience in managing medium to large-scale projects, particularly within the banking industry.</p><br><p>Demonstrated ability in leading strategic and operational project planning and execution.</p><br><p>Skills and Competencies:</p><br><p>Strong leadership and project management skills.</p><br><p>Proven track record of managing complex projects with multiple stakeholders.</p><br><p>Excellent communication, analytical, and problem-solving abilities.</p><br><p>Ability to manage project budgets and timelines effectively.</p><br><p>Knowledge of up-to-date project management techniques and industry best practices.</p><br><p>Responsibilities:</p><br><p>implement a bank-wide project management philosophy by ensuring the consistent use of tools, processes, and methodologies across all functions. They will define clear project objectives, monitor progress, manage risks, and resolve issues while ensuring alignment with corporate goals. The role involves collaborating with cross-functional teams, overseeing budgets, and providing regular updates to senior management. Additionally, the Project Manager will integrate industry best practices, work with the Change Management team to address potential challenges, and identify opportunities for process improvements throughout the project lifecycle</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<p>We are looking for an experienced Oracle SOA Administrator with 7+ years of experience in Oracle SOA Suite and Oracle Fusion Middleware administration. The candidate should have expertise in managing WebLogic environments, deployments, performance tuning, troubleshooting, and production support. Key Responsibilities Administer and support Oracle SOA Suite and WebLogic Server environments. Deploy and manage SOA composite applications. Perform installation, configuration, patching, and upgrades. Monitor system performance and troubleshoot production issues. Configure security, SSL, backup, and disaster recovery. Collaborate with development and infrastructure teams for deployments and support. Required Skills Oracle SOA Suite (11g/12c) Oracle WebLogic Server Oracle Fusion Middleware Oracle Service Bus (OSB) Enterprise Manager (OEM) Linux/Unix Shell Scripting Performance Tuning &amp; Monitoring Deployment, Patching &amp; Upgrades Production Support</p><p><strong>Desired Candidate Profile</strong></p><p>The candidate should have expertise in managing WebLogic environments, deployments, performance tuning, troubleshooting, and production support. Key Responsibilities Administer and support Oracle SOA Suite and WebLogic Server environments. Deploy and manage SOA composite applications. Perform installation, configuration, patching, and upgrades. Monitor system performance and troubleshoot production issues. Configure security, SSL, backup, and disaster recovery. Collaborate with development and infrastructure teams for deployments and support. Required Skills Oracle SOA Suite (11g/12c) Oracle WebLogic Server Oracle Fusion Middleware Oracle Service Bus (OSB) Enterprise Manager (OEM) Linux/Unix Shell Scripting Performance Tuning &amp; Monitoring Deployment, Patching &amp; Upgrades Production Support</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for Project Manager (Digital Transformation and Strategy) for our Qatar operations with the following terms &amp; conditions.</p><br><p>Qualifications &amp; Experience:</p><br><p>Bachelor's degree in Business, Banking, Finance, or a related field.</p><br><p>A Master's degree in Management or a related discipline is a plus.</p><br><p>A minimum of 10 years of experience in managing medium to large-scale projects, particularly within the banking industry.</p><br><p>Demonstrated ability in leading strategic and operational project planning and execution.</p><br><p>Skills and Competencies:</p><br><p>Strong leadership and project management skills.</p><br><p>Proven track record of managing complex projects with multiple stakeholders.</p><br><p>Excellent communication, analytical, and problem-solving abilities.</p><br><p>Ability to manage project budgets and timelines effectively.</p><br><p>Knowledge of up-to-date project management techniques and industry best practices.</p><br><p>Responsibilities:</p><br><p>implement a bank-wide project management philosophy by ensuring the consistent use of tools, processes, and methodologies across all functions. They will define clear project objectives, monitor progress, manage risks, and resolve issues while ensuring alignment with corporate goals. The role involves collaborating with cross-functional teams, overseeing budgets, and providing regular updates to senior management. Additionally, the Project Manager will integrate industry best practices, work with the Change Management team to address potential challenges, and identify opportunities for process improvements throughout the project lifecycle</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p>We are currently looking for Project Manager (Digital Transformation and Strategy) for our Qatar operations with the following terms &amp; conditions.</p> <p>Qualifications &amp; Experience:</p> <p>Bachelor's degree in Business, Banking, Finance, or a related field.</p> <p>A Master's degree in Management or a related discipline is a plus.</p> <p>A minimum of 10 years of experience in managing medium to large-scale projects, particularly within the banking industry.</p> <p>Demonstrated ability in leading strategic and operational project planning and execution.</p> <p>Skills and Competencies:</p> <p>Strong leadership and project management skills.</p> <p>Proven track record of managing complex projects with multiple stakeholders.</p> <p>Excellent communication, analytical, and problem-solving abilities.</p> <p>Ability to manage project budgets and timelines effectively.</p> <p>Knowledge of up-to-date project management techniques and industry best practices.</p> <p><b>Responsibilities</b>:</p> <p>implement a bank-wide project management philosophy by ensuring the consistent use of tools, processes, and methodologies across all functions. They will define clear project objectives, monitor progress, manage risks, and resolve issues while ensuring alignment with corporate goals. The role involves collaborating with cross-functional teams, overseeing budgets, and providing regular updates to senior management. Additionally, the Project Manager will integrate industry best practices, work with the Change Management team to address potential challenges, and identify opportunities for process improvements throughout the project lifecycle</p> <p>Joining time frame: 2 weeks (maximum 1 month)</p> <p> </p></div></div></section>

Black & Grey HR is recruiting for a leading technology solutions provider in Doha, Qatar. Our client is looking to hire an Audio Visual (AV) Commissioning Engineer who will be responsible for commissioning, testing, calibrating, and integrating AV systems to ensure optimal performance and successful project delivery. Black & Grey HR is recruiting for a leading technology solutions provider in Doha, Qatar. Our client is looking to hire an Audio Visual (AV) Commissioning Engineer who will be responsible for commissioning, testing, calibrating, and integrating AV systems to ensure optimal performance and successful project delivery.<br><br>Key Responsibilities<br><br>AV Systems Commissioning & Integration<br><br> Commission, configure, and optimize integrated audio, video, lighting, and control systems to ensure seamless functionality and high-performance operation. Perform comprehensive system testing, diagnostics, troubleshooting, and fault resolution during project commissioning. Calibrate audio and video equipment, including speakers, microphones, DSPs, displays, projectors, cameras, and conferencing devices for optimal performance. Integrate AV control systems and fine-tune user interfaces such as touch panels and control software to deliver an intuitive user experience. Verify system functionality against project specifications, technical drawings, and client requirements before handover. Ensure compliance with AV industry standards and protocols including HDMI, HDBase T, Dante, AES67, and other relevant technologies. <br><br>Project Delivery & Documentation<br><br> Collaborate closely with AV designers, programmers, project managers, and installation teams to ensure timely and successful project delivery. Prepare and maintain accurate commissioning documentation, including system configurations, testing reports, calibration records, and as-built modifications. Support final system acceptance testing and client sign-off processes. Provide technical guidance during installation and assist in resolving integration challenges encountered on-site. <br><br>Client Support & Training<br><br> Deliver end-user training on AV system operation, functionality, and basic maintenance. Provide technical support during project handover and warranty periods when required. Communicate technical information effectively with clients, consultants, and internal stakeholders throughout project execution. <br><br>Requirements<br><br> Bachelor's degree in Electrical Engineering, Audio Visual Technology, Computer Science, or a related engineering discipline. 5–8 years of experience in AV commissioning, system integration, or a similar technical role. Strong technical knowledge of professional AV systems, including audio, video, control systems, networking, and signal distribution technologies. Hands-on experience with amplifiers, DSP processors, displays, projectors, signal routing equipment, microphones, cameras, and conferencing solutions. Proficiency in using AV calibration, testing, and measurement tools. <br><br>- Experience working with platforms such as Crestron, Extron, QSC, Microsoft Teams, and Zoom is an advantage.-<br><br>Good understanding of AV industry standards and protocols, including HDMI, HDBase T, Dante, and AES67.<br><br> Strong troubleshooting, analytical, and problem-solving skills with excellent attention to detail. Ability to work independently and collaboratively within multidisciplinary project teams. Excellent communication and technical documentation skills. CTS (Certified Technology Specialist) or other relevant AV certifications will be considered an advantage. <br><br>Benefits<br><br> Competitive Salary + Benefits Package<br><br>Skills: Experience<br><br> Minimum 5 years of work experience in the IT industry. 3 years of experience in positions and responsibilities within IT Service Management or End User Computing / Equipment Domain. Proven experience handling VIP/end-user executive support. Strong knowledge of Windows OS environments. Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting. Experience with ticketing tools and Managed Print Services Understanding of security tools such as antivirus, endpoint protection, and MFA.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Administration:Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists in the preparation and updates of individual Departmental Operations Manuals. Assists to conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. Guest and Associate Satisfaction:Always provides a courteous and professional service. Ensures that associates also provide excellent service to associates in other departments as appropriate. Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintains positive guest and colleague interactions with good working relationships. Finance:Maximises associate productivity using multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. Marketing:Continuously seeks ways to assist the Restaurant Manager to maximise their revenues and profits through innovative recipes. Operations:Ensures that all company minimum brand standards have been implemented. Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Buys locally available fresh products wherever possible and has limited menus which are changed frequently to ensure the guest is always offered a variety of food items. Participates in planning menus and utilisation of food surpluses and leftovers, taking into account probable number of guests, market conditions, and popularity of various dishes and frequency of menu. Reviews menus, analyses recipes, determines food, labour, overhead costs and assigns prices to menu items. Directs food apportionment policy to control costs. Introduces and tests the market with new products which are market-orientated in terms of price and product. Serves fresh food to the guests which is prepared a la minute, is consistent in quality, and which reflects the style of the outlet concept. Supervises cooking and other kitchen personnel and co-ordinates their assignments to ensure economical and timely food production. Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. Tests cooked foods before plate-up and service. Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies. Devises special dishes and develops innovative recipes. Establishes and enforces nutrition and sanitation standards for outlet kitchen. Encourages the team to be supportive of Food and Beverage Division’s marketing and up-selling activities. Ensures that all Food and Beverage Fundamentals are implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Talent & Culture:Assists in the recruitment and selection of all Kitchen associates as appropriate. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. Through hands-on management, closely supervises the Kitchen associates in the performance of their duties and ensures this is in accordance with policies and procedures and applicable laws. Assists to oversee the punctuality and appearance of all Kitchen associates, making sure that they wear the correct wardrobe and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Delegates appropriately, duties and responsibilities to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring. Ensures effective training programmes for associates in coordination with the Talent Development Director and Departmental Trainers. Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Assists to conduct annual Performance Development Discussions with associates and support them in their professional development goals. Supports, demonstrating and reinforcing Rosewood Hotels & Resorts’ Values and Culture Characteristics. Ensures that associates have a complete understanding of and adhere to associate rules and regulations. Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

<ul> <li>Develop and implement long-term strategies and event plans that align with QF s mission, ensuring all events contribute to the organization s strategic objectives and reinforce its brand identity</li> <li>Conceptualize, plan, and oversee production activities across Qatar Foundation (QF) to ensure the successful delivery of impactful events within established timelines, budgets, and quality standards</li> <li>Support the Manager in the development and refinement of Standard Operating Procedures (SOPs), policies, and event formats, ensuring strict adherence to established processes</li> <li>Supervise, implement, and execute comprehensive event project plans for all event requests across QF, ensuring the scope of work is well-defined for community-related, national-level, and corporate events</li> <li>Manage end-to-end planning and logistics for each event, including venue selection, entertainment, program setup, invitations, guest lists, catering arrangements, audiovisual requirements, media services, webcasting, photography, security protocols, promotional signage, messaging opportunities, documentation, and gift distribution</li> <li>Oversee all aspects of event execution, including venue selection, reservations, and technical setups</li> <li>Engage with QF Communications and other internal units to secure adequate manpower and resources, ensuring all operational needs are met for flawless event execution</li> <li>Manage the relationship with internal and external event stakeholders to ensure smooth coordination and collaboration</li> <li>Lead the assigned team, providing them with support and guidance to plan and deliver projects</li> <li>Monitor and track event requests from end-users through appropriate communication channels. Follow up on outstanding tasks and submit Monthly</li> <li>Information Reports (MIR) to the Manager</li> <li>Conduct post-event evaluations based on established goals and objectives, using both qualitative and quantitative metrics to assess success</li> <li>Ensure all activities comply with applicable legal, regulatory, and organizational standards</li> <li>Facilitate internal audits. Ensure the implementation of corrective actions and monitor their effectiveness</li> <li>Oversee daily operational activities and projects within the events team, providing regular progress reports and outcome analyses for senior management review</li> <li>Collaborate with the Manager to develop annual business plans, KPIs (key performance indicators), scorecards, and departmental budgets, ensuring alignment with QF s strategic goals</li> <li>Perform other reasonable tasks as assigned by supervisor</li> </ul> <p> </p> <p> <strong>Minimum Knowledge, Skills &amp; Experience:</strong> </p> <ul> <li>Bachelor s degree in Event Management, Communications, Marketing, Business Management, or a related field</li> <li>6-8 years of relevant full-time work experience, including 2 years in event, initiative, or program leadership within a large organization</li> <li>Experience in strategy development, business plan development, budgeting, and quality management</li> <li>Current knowledge of theory &amp; practices in analysis, concept development, change management, coaching &amp; mentoring, performance control, data assessment, interpretation, and reporting</li> <li>Exemplary interpersonal communication, presentation, conflict resolution, teamwork, customer service, and negotiation skills</li> <li>Excellent speaking and writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is preferred</li> <li> <p>Proficiency in MS Office applications</p> <p> </p> </li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li>Develop and implement long-term strategies and event plans that align with QF’s mission, ensuring all events contribute to the organization’s strategic objectives and reinforce its brand identity</li><li>Conceptualize, plan, and oversee production activities across Qatar Foundation (QF) to ensure the successful delivery of impactful events within established timelines, budgets, and quality standards</li><li>Support the Manager in the development and refinement of Standard Operating Procedures (SOPs), policies, and event formats, ensuring strict adherence to established processes</li><li>Supervise, implement, and execute comprehensive event project plans for all event requests across QF, ensuring the scope of work is well-defined for community-related, national-level, and corporate events</li><li>Manage end-to-end planning and logistics for each event, including venue selection, entertainment, program setup, invitations, guest lists, catering arrangements, audiovisual requirements, media services, webcasting, photography, security protocols, promotional signage, messaging opportunities, documentation, and gift distribution</li><li>Oversee all aspects of event execution, including venue selection, reservations, and technical setups</li><li>Engage with QF Communications and other internal units to secure adequate manpower and resources, ensuring all operational needs are met for flawless event execution</li><li>Manage the relationship with internal and external event stakeholders to ensure smooth coordination and collaboration</li><li>Lead the assigned team, providing them with support and guidance to plan and deliver projects</li><li>Monitor and track event requests from end-users through appropriate communication channels. Follow up on outstanding tasks and submit Monthly</li><li>Information Reports (MIR) to the Manager</li><li>Conduct post-event evaluations based on established goals and objectives, using both qualitative and quantitative metrics to assess success</li><li>Ensure all activities comply with applicable legal, regulatory, and organizational standards</li><li>Facilitate internal audits. Ensure the implementation of corrective actions and monitor their effectiveness</li><li>Oversee daily operational activities and projects within the events team, providing regular progress reports and outcome analyses for senior management review</li><li>Collaborate with the Manager to develop annual business plans, KPIs (key performance indicators), scorecards, and departmental budgets, ensuring alignment with QF’s strategic goals</li><li>Perform other reasonable tasks as assigned by supervisor</li></ul><p><strong>Minimum Knowledge, Skills &amp; Experience:</strong></p><br><ul><li>Bachelor’s degree in Event Management, Communications, Marketing, Business Management, or a related field</li><li>6-8 years of relevant full-time work experience, including 2 years in event, initiative, or program leadership within a large organization</li><li>Experience in strategy development, business plan development, budgeting, and quality management</li><li>Current knowledge of theory &amp; practices in analysis, concept development, change management, coaching &amp; mentoring, performance control, data assessment, interpretation, and reporting</li><li>Exemplary interpersonal communication, presentation, conflict resolution, teamwork, customer service, and negotiation skills</li><li>Excellent speaking and writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is preferred</li><li><p>Proficiency in MS Office applications</p><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Assistant Reception Manager is responsible for overseeing the front desk and reception area of a hospitality establishment, ensuring efficient operations and exceptional guest service. They assist in managing a team of receptionists, handling guest inquiries and concerns, and coordinating reservations and check-in/check-out processes. Additionally, Assistant Reception Managers may be responsible for training new staff, managing administrative tasks, and implementing policies and procedures to uphold quality standards and guest satisfaction. They play a crucial role in maintaining a welcoming and organized reception area while contributing to the overall success of the service operations.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Assist the Reception Manager in overseeing the daily operations of the front desk and reception area, ensuring smooth check-in/check-out processes, guest service, and administrative tasks.</p><br> <p>Supervise and support reception staff, providing training, guidance, and feedback to ensure high levels of professionalism and guest satisfaction.</p><br> <p>Handle guest inquiries, complaints, and requests promptly and courteously, striving to resolve issues to the guest's satisfaction.</p><br> <p>Coordinate room reservations, room assignments, and room status updates, optimizing room inventory and revenue opportunities.</p><br> <p>Assist in managing guest accounts, including billing, payment processing, and reconciliations, ensuring accuracy and compliance with financial procedures.</p><br> <p>Monitor and maintain the cleanliness, organization, and appearance of the reception area, lobby, and public spaces, adhering to hygiene and safety standards.</p><br> <p>Assist with administrative tasks, such as managing emails and phone calls, filing paperwork, and maintaining guest records and databases.</p><br> <p>Collaborate with other departments, such as housekeeping, maintenance, and concierge, to ensure seamless guest experiences and address guest needs efficiently.</p><br> <p>Stay updated on hotel policies, procedures, and amenities, providing accurate information to guests and staff as needed.</p><br> <p>Support the Reception Manager in implementing service standards, training programs, and performance evaluations to uphold quality standards and enhance guest satisfaction.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficiency in hotel management software and reservation systems to effectively manage bookings, room assignments, and guest information.</p><br> <p>Excellent interpersonal and communication skills to interact with guests, staff, and management in a professional and courteous manner.</p><br> <p>Strong organizational abilities to prioritize tasks, manage time efficiently, and ensure smooth operations in a fast-paced environment.</p><br> <p>Knowledge of hospitality industry standards, including check-in/check-out procedures, guest service protocols, and privacy regulations.</p><br> <p>Leadership qualities to motivate and support reception staff, delegate responsibilities, and maintain a positive work environment.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Guest Relations L2<br>Hotel Management Standards and Procedures L2<br>Hotel Marketing L2<br>Issues Management L2<br>Leadership<br>Quality<br>Reservation Management L2<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Hospitality or any related field<br><br><br><br> </div>

<p>As part of the Sales team, you will be responsible for proactively managing and growing existing accounts. Delivering excellent customer service through frequent contact with our clients you will identifying new opportunities for; connectivity, IT network, software, Wi-Fi and telecoms solutions through effective outbound calling. You will be responsible for maintaining accurate client records, all correspondence must be recorded in a timely manner On CRM. In addition, you will be required to create quotes and re-establish contact with lapsed clients. You will maintain and develop a thorough understanding of the products and services offered, this knowledge is essential for providing excellent customers service and increasing revenue.</p><p><strong>KEY ACCOUNTABILITIES:</strong></p><p>Below, is a list of activities/duties generally involved in the role. The list is non-exhaustive, and the employee will from time to time be asked to fulfil other duties as directed by the Management Team.</p><ul><li>Meet and exceed sales targets through effective account management and relationship-building.</li><li>Provide detailed product information to clients and identify opportunities for upselling and cross-selling.</li><li>Identify and log GAP information against accounts to better understand our client s current and future needs, review frequently with the aim to increase product holding</li><li>Maximise contract terms and retention.</li><li>Priorities day to day sales case queries, answering or quoting within 48 hours.</li><li>Log activity of calls and emails between accounts enabling all departments to understand our clients and better.</li><li>To increase and develop relevant contacts and new account opportunities, sharing these leads with the outdoor sales team</li><li>Monitor competitor activity relating to clients, and identify any threats and share findings with sales team.</li><li>Achieve objectives set by your line manager.</li><li>To foresee and escalate problems / negative feedback before or as soon as aware to line manager.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 1 year telephone account management experience</li><li>Minimum 2 years customer service experience</li><li>A proven track record of growing sales and opportunity pipeline</li><li>Experience and knowledge of Telecom, connectivity, IT networks, software, Wi-Fi and telecoms solutions</li><li>Experience in working towards targets</li><li>Experience in managing hospitality accounts</li><li>Good knowledge of MS Office Word, Excel, Outlook</li><li>Proven work experience as a Telephone Account Manager or similar role in sales.</li><li>Excellent communication and negotiation skills.</li><li>Familiarity with CRM software and MS Office.</li><li>Ability to work independently and as part of a team.</li><li>Ability to engage with clients on the telephone in a confident and professional telephone manner</li><li>Strong verbal and written communication skills</li><li>Organised and self-motivated</li><li>Effective listening skills</li><li>Good attention to detail</li><li>Ability to priorities and work on multiple tasks</li><li>Excellent timekeeping and time management</li><li>Supportive and helpful team member</li><li>Flexible with a can do attitude</li></ul>

<p>The main role of the Senior Technical Officer is to perform preventive and corrective maintenance, to help and support his team by giving direction to the Technical Officers and Technicians, and to support the improvement efforts in the department to increase the performance. Furthermore, to ensure proper hand over of the works is being followed at shift change and to report any faults on the equipment to the Engineers, Sr. Engineers.</p><p><strong>Accountabilities</strong></p><p>Ensure their team is performing the assigned job well. Train the team on their maintenance tasks. Ensure the team has the correct knowledge of the assets/installation. Do the PPM assigned correctly and on time. Perform corrective task and complete them on time. Assist subcontractor to perform the work assigned to them. Take care of the quality of the work performed by their team and themself. Report defects, issues, breakdowns, damages, etc., to the FRC or Engineer. Report any spare parts requirements and availability. Follow all instructions given by the Engineers, managers. Responsible for special projects as assigned by their Line Manager. Assist in producing documents required for internal or external audit. Use common sense while performing their duties. STO should be professional and an example for their team. STO must be very polite while dealing with people. STO are requested to be a Team Player involving themselves with their Teams.</p><p><strong>Operational</strong></p><p>Comply with the Company standards specifically related to personal hygiene, dress code and behaviour. Comply with health procedures, quality and in general all HSEQ related standards. Follow the rules and regulations from the client and from FMM s HSEQ Management System, which includes attending all training sessions and by reading the documents provided. Escalate to their line manager any lack of proper equipment or tools for doing the work. Report any accident, incident, near miss or health event at work to their line manager. Develop and produce MS, RA and COSHH. Ensure that all the permits required are in place. Ensure that the staff reporting to them, are having the statutory training required for the task. Ensure that the staff reporting to them are aware of the MS/RA. Check that the control measures as per the MS/RA are implemented. Report any mistake or observation on MS/RA to HSEQ Department. Ensure that the staff has the proper PPE before starting the task Ensure that the staff is using proper machines and tools for the tasks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Diploma in Engineering or equivalent and 10 years of relevant maintenance experience in a compatible facility.</li><li>Knowledge of regulations (e.g., OSHA, MSDS, NFPA, BS).</li><li>Team building and Problem-solving skills</li><li>Dispute resolution</li><li>Training skills</li><li>Ability to work with people at all levels</li><li>Ability to establish work priorities</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide management and technical direction for all facets of the division (scheduling, planning, reporting, change order cost estimating and cost engineering) by establishing a set of project control procedures, guidelines and flow charts to suit project requirement and need to support management decision making process. Lead project control activities, coordinate the input from PMT functions such as engineering, construction, etc. Ensure effective project control measures are executed by the contractor and sub-contractor organizations, with particular emphasis on schedule management, planning and progress monitoring, recommend modifications to management to ensure Company and PMT standards and requirements are met. Provide an interface between Senior Project Manager, Project Manager, Business Manager, PMT members and contractor with respect to cost and schedule performance, reporting and approvals. Implement and update the Project Control Plan, Project Management of Change as required. Coordinate the collecting, consolidating, analyzing and reporting of project cost and schedule, control, trend and progress measurement information to ensure overall project status is assessed and potential problem areas identified. Produce cost estimates on the project as requested by project leadership. Review project changes evaluating any schedule and/or cost impact; incorporate the effect and impact of approved changes into overall cost and schedule stewardship and reporting. Manage project workforce planning and resourcing as well as ensure changes are managed fairly using consistent decision-making criteria across the project. Monitor contractor's performance and progress in areas of project controls, scheduling, reporting, progress monitoring and cost estimating assessing any discrepancies and reverting to contractor for clarifications/corrections. Establish and maintain appropriate planning systems, fully integrated, and appropriate for the project. Review invoices for compliance and completeness, liaise with the contractors and/or suppliers and the Accounts Payable department in the resolution of queries and disputes. Provide data for accounting and auditing functions and ensure contractor's accounting systems meet Company audit requirements.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelors Degree in Sciences or Engineering</p><p>12 years experience in multiple project functions and assignments, e.g., project management, engineering, construction, procurement, etc. in the Oil &amp; Gas Industry, including 3 years of Project Management leadership in a Major Oil &amp; Gas Project</p><p>Extensive experience with Oil &amp; Gas Companies, EPC contractors, subcontractors, vendors, or service companies involved in the oil and gas industry.</p><p>Broad experience and demonstrated competence in managing across all phases of project execution including start up and handover and managing technical issues.</p><p>Broad knowledge in project planning, scheduling, cost control, project gating system, project execution plan, risk management, change management, interface management, commissioning, and hand over processes/procedures.</p><p>Extensive knowledge across engineering disciplines, international engineering standards, specifications, design, and execution methodologies.</p><p>Strong experience with risk assessment approach in decision making.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>Communication</u></strong><br><strong>Internal Communication</strong><br>• Manager – Commercial, VP &amp; Other Key Management team of Shipyard<br>• All Milaha Shipyard Employees<br>• Business Development &amp; Key Accounts Team<br>• Milaha Corporate functions<br><strong>Purpose</strong><br>• Submit quotations / invoices for approval. To ensure and monitor that the shipyard strategies are being implemented effectively and accurately&nbsp;<br>• Coordinate for issues relating to all kinds of resource plans for cost estimation of jobs.&nbsp;<br>• Coordinate with the Business Development team to meet the customer expectation<br><strong>External Communication</strong><br>• Suppliers &amp; subcontractors<br>• Shipyard regulatory bodies<br>• Client representatives<br><strong>Purpose</strong><br>• To ensure compliance of services received with the job requirements &amp; Milaha's standards<br>• To ensure compliance with Shipyard's rules and regulations<br>• To maintain good working relationship with Client representatives</p><br><p><strong><u>Occupational Health &amp; Safety and Environment</u></strong><br><strong>Accountability</strong><br>•Are accountable for their acts and omissions.<br><strong>Responsibility</strong><br>•To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.<br><strong>Authority</strong><br>•To stop work if they think the work is unsafe.</p><br><br>Responsibilities:<br><p><strong>Roles and Responsibilities</strong><br>• Review the RFQ / Tender documents and clarify with the client if any technical or commercial queries.<br>• Circulate the relevant portion of the RFQ’s to the respective departments and corporate functions for getting their inputs / queries / feedback.<br>• Co-ordinate with other departments within the organization for collecting the resource resource plans/requirements for preparing the cost estimates.<br>• Seek cost / estimate for materials and specialist / subcontractor's jobs<br>• Perform estimating tasks as assigned, ensuring that the estimating services provided would enhance the company's image as being a full service provider and competitively priced contractor<br>• Prepare Tenders, Proposals (Technical &amp; Commercial) &amp; Cost estimates for O&amp;G, EPC, Offshore, Onshore, Shutdown, manpower supply or other fabrication projects.<br>• Co-ordinate with legal, insurance, tax, CFT &amp; other applicable corporate functions for getting their inputs which are relevant for the tenders.<br>• Review, inspect, clarify, interpret and develop detailed scope of work for every project / job enquired by the client<br>• Prepare Cost Estimates / Commercial Proposals / Tenders based on client's specifications. Prepare the technical &amp; commercial tenders and forward to Manager – Commercial or Higher management for review.<br><span><span>• Upon approval from the Management, submit the Commercial / Technical Proposal or Tenders via Business Development team to the Client.</span></span><br><span><span>• Prepare the both Technical &amp; Commercial Tender Clarifications receiving from Client by coordinating with the relevant departments or corporate functions.</span></span><br><span><span>• Coordinate with the Business development team to meet the customer expectation and support Business Development team by attending the Client meetings and understand the actual requirements of Client.</span></span><br><span><span>• Monitor the client approved job progress against the estimated time frame and budgeted cost.&nbsp;</span></span><br><span><span>• Visit work site for work follow up and preparation of additional quotations or Variation Orders or Invoicing as and when required.</span></span><br><span><span>• Prepare and submit daily Cost update to client &amp; Shipyard Management for major projects;</span></span><br><span><span>• Prepare draft invoice with details pertaining to quoted prices, actual booked cost, cost incurred and forward to Manager – Commercial for approval.</span></span><br><span><span>• Discuss the draft invoice with the Customer representative and get the relevant approvals.</span></span><br><span><span>• Perform the negotiation with the Customers and inform the output to the management for taking decisions.</span></span><br><span><span>• Finalize the invoices along with owner representatives prior projects completion and sign off the memo of settlement.</span></span><br><span><span>• Submit the Invoices to the client representative or Client's Finance Department for the payments.</span></span><br><span><span>• Perform any other duties assigned by Manager–Commercial and VP-Shipyard.</span></span><br><span><span>• Update &amp; maintain the Departmental Registers such as Quotation Register, Invoice Register, Project/WO register, contracts register etc.</span></span><br><span><span>• Maintain the files &amp; documents in soft copy and Hard copy as applicable.</span></span><br><span><span>• Attend the relevant meetings &amp; events as per the guidance from management&nbsp;</span></span><br>&nbsp;</p><br><br>Qualifications:<br><p><strong>Education &amp; Professional Qualification:</strong><br>•Bachelor Degree in Engineering, Preferably in Mechanical or Electrical engineering<br><strong>Professional Experience:</strong><br>•Minimum 3-5 years of similar experience in estimation &amp; invoicing in a reputed fabrication yards and / or Ship building yard.<br><strong>Geographic Experience:</strong><br>•Middle East experience is preferred.<br><strong>Computer and Language Skills:</strong><br>•Proficiency in MS Excel &amp; other MS office applications, Oracle, SAP and web applications<br><strong>Market / Industry /Functional Knowledge:</strong><br>Strong knowledge of Estimation and Invoicing practices and techniques. Research skills and analytical thinking. Strong knowledge in Ship Repair activities.</p><br> </div>

We are looking for a Senior Incident Response leader with deep experience managing major cyber incidents, leading response teams, and strengthening enterprise/national cyber resilience. This is a senior oversight/leadership role — not a SOC Analyst position. Candidates must demonstrate experience personally leading significant cyber incidents and response teams.<br>Experience: 12+ years mandatory<br>Key expertise required:Leadership of major Cyber Incident Response / CSIRT engagements Incident response team leadership & analyst QA/oversight Major incident coordination, containment & recovery Incident Response planning, playbooks & governance Cyber crisis management & stakeholder coordination Tabletop exercises, workshops & cyber drills Strong knowledge of IR frameworks, standards & regulations Post-incident reviews & remediation oversight Strong project/program management capability<br>Education: Bachelor's degree mandatory; Master's preferred<br>Certifications: Minimum 2 relevant certifications, such as CISSP, CISM, GCTI, GX-IH, GX-CS, GSLC, GSTRT, GSNA, GISP or ISO 27035 Lead Incident Manager.<br>???? Interested candidates can DM me with their updated CV and relevant certification details.