Jobs For Faculty Of Pharmacy Graduates in Qatar

We’re Hiring | Medical Sales Representative - Qatar<br>Care n Cure Trading is seeking a Medical Representative to join our sales team.<br>The role involves promoting our company portfolio, building and maintaining relationships with healthcare professionals, achieving sales and collection targets, and driving business growth within the assigned territory.<br>Key Responsibilities<br>Promote assigned healthcare products (pharmaceuticals, medical devices, nutraceuticals, cosmetics, etc.) to doctors, hospitals, and pharmacies Achieve monthly and quarterly sales and collection targets Conduct regular field visits and build strong professional relationships with healthcare customers Deliver effective product presentations and support demand generation activities Identify new business opportunities and expand territory coverage Monitor competitor activity and provide relevant market insights Maintain accurate DWRs, field visit records, and sales reports Ensure strong product knowledge and ethical promotion practices at all times Follow up on customer payments and outstanding collections, where required<br>Mandatory Requirements<br>Diploma or Bachelor’s degree in Pharmaceutical Sciences / Pharmacy / Life Sciences or a relevant healthcare discipline.1-3 years of Medical Representative experience in the GCC (pharma, medical devices, nutraceuticals, cosmetics, or related healthcare sales) Proven experience managing businesses with doctors, pharmacies, and hospitals Strong communication, presentation, and relationship-building skills Good command of English and conversational Arabic (Arabic proficiency is a big advantage) Proficiency in MS Office and ERP systems Valid Qatar Driving License (mandatory)<br>We are looking for a candidate who is target-driven, disciplined in field execution, commercially aware, and capable of actively growing a territory rather than only maintaining existing business.<br>If your profile matches the above requirements, we would be pleased to hear from you.

<p>Key Responsibilities:</p><p><strong>Team Management & Leadership</strong></p><ul><li><p>Lead, coach, and develop a high performing team to achieve business objectives and sales targets.</p></li><li><p>Conduct regular field visits, coaching sessions, and performance reviews to enhance team capabilities and effectiveness.</p></li><li><p>Ensure team achieves monthly, quarterly, and yearly sales targets.</p></li><li><p>Review team performance through CRM implementation, field visits, KPI monitoring, and sales reporting.</p></li><li><p>Monitor Medical Representatives' productivity including call averages, coverage frequency, customer engagement, and product detailing activities through CRM.</p></li><li><p>Ensure team maintains strong product knowledge, compliance standards, business ethics, and professional conduct.</p></li><li><p>Identify training needs and implement development plan to strengthen team competency and performance.</p></li><li><p>Ensure timely submission of reports, forecasts, and market intelligence by the sales team.</p></li></ul><p><strong>Customer Development & Compliance</strong></p><ul><li><p>Drive strategic partnerships with government institutions, private hospitals, clinics, pharmacy chains, and other healthcare stakeholders to maximize market penetration and business growth.</p></li><li><p>Identify key customers and develop business opportunities to achieve sales and growth objectives.</p></li><li><p>Ensure all customer engagement activities comply with company SOPs, local regulations, and ethical compliance standards.</p></li><li><p>Develop quarterly account plans, customer segmentation strategies, and engagement plans for key accounts.</p><p><br></p><p><strong>Business Performance</strong></p></li><li><p>Drive achievement of sales, market share, profitability, and business growth objectives across the assigned portfolio.</p></li><li><p>Develop and implement strategic business plans aligned with company goals, market opportunities, and customer needs.</p></li><li><p>Lead forecasting, budgeting, resource planning, and sales target setting activities.</p></li><li><p>Ensure effective territory management and optimal utilization of sales resources.</p></li><li><p>Track, monitor, and manage KPIs through CRM systems to evaluate business effectiveness and team performance.</p></li><li><p>Prepare periodic business reviews and present performance updates to senior management.</p></li><li><p>Team Management & Leadership</p><p><br></p><p><strong>Qualifications & Experience:</strong></p></li><li><p>Bachelor's Degree in Pharmacy, MBA is an advantage.</p></li><li><p>Minimum 9 years pharmaceutical sales experience with at least 4-5 years in a team leadership role within Qatar.</p></li><li><p>Proven track record of consistently achieving and exceeding sales targets and driving business growth.</p></li><li><p>Strong understanding of the QATAR healthcare landscape, including government institutions, private hospitals, pharmacy chains, and tender business.</p></li><li><p>Experience in leading and developing Medical Representatives</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Have a <strong>scientific background</strong> combined with strong marketing and business acumen.</p></li><li><p>Be <strong>proactive, result-oriented, and capable of working independently</strong> in a dynamic pharmaceutical market.</p></li><li><p>Demonstrate <strong>strong interpersonal skills</strong> for building relationships with healthcare professionals, distributors, and internal teams.</p></li><li><p>Be well-versed in <strong>contracts, regulatory submissions, and approval processes</strong> relevant to Qatar.</p></li><li><p>Exhibit <strong>strategic thinking and analytical skills</strong> to identify market opportunities and optimize brand performance.</p></li><li><p>Have a <strong>high degree of integrity and compliance awareness</strong> in line with Qatari laws and MOPH regulations.</p></li><li><p>Preferably have <strong>experience in the Gulf region</strong> or familiarity with GCC pharmaceutical markets.</p><p><br><br></p><p><br></p></li></ol>

Job Summary The incumbent will play a pivotal role in overseeing the meticulous drug screening process, ensuring the safe, high-quality, and fully compliant release of medicines and pharmaceuticals imported into the State of Qatar. Operating in accordance with the stringent standards outlined in Pharmacy Act no. (3) of 1983, they will bear the crucial responsibility of validating the authenticity, efficacy, and regulatory adherence of pharmaceutical products. This multifaceted role demands unwavering dedication and precision to safeguard public health and uphold pharmaceutical integrity within the nation. Key Roles and Responsibilities1. Provide strategic leadership and direction to the Drug Release Section team. 2. Manage and mentor staff, fostering a culture of excellence, accountability, and continuous improvement. 3. Ensure compliance with national pharmaceutical regulations, standards, and guidelines governing drug release processes. 4. Oversee the release of all medicines and pharmaceuticals imported to the State, ensuring their validity, effectiveness, and compliance with regulatory laws and guidelines. 5. Implement rigorous inspection protocols to verify the quality and safety of imported pharmaceutical products before their release for distribution 6. Confiscate any medicines found to be in violation of regulations, coordinating their destruction as per legal requirements. 7. Stay abreast of changes in regulatory requirements and update procedures accordingly. 8. Develop and implement robust quality assurance processes to guarantee the integrity, safety, and efficacy of released pharmaceutical products. 9. Oversee the sending of samples of incoming medicines to the drug quality laboratory for analysis. 10. Ensure that samples undergo comprehensive testing to verify their actual ingredients and compliance with regulatory laws before final release. 11. Conduct regular audits and inspections to assess compliance with quality standards. 12. Oversee the timely and accurate release of pharmaceutical products for distribution. 13. Establish and maintain efficient release procedures while adhering to established protocols. 14. Collaborate with competent authorities in the seizure of narcotic drugs that violate organizational laws and conditions. 15. Ensure prompt and efficient handling of narcotic drug seizures in accordance with established procedures and legal requirements. 16. Liaise with internal stakeholders, including regulatory affairs, manufacturing, and quality control departments, to ensure seamless coordination of drug release activities. 17. Serve as a point of contact for external stakeholders, including pharmaceutical companies and regulatory agencies, regarding drug release matters. 18. Identify opportunities for process optimization and efficiency enhancement within the Drug Release Section. 19. Drive initiatives to improve productivity, reduce turnaround times, and enhance overall service quality. 20. Perform other duties as requested to meet the ongoing organizational needs. Essential Education Bachelor’s Degree in Pharmaceutical Sciences/ Pharmacy from a recognized university. Master's in related field preferred. Required Certification/ Licensure: Subject to Healthcare Specialties Department regulations. License required for new hires effective Sept 2024Essential Experience Minimum 10 years’ experience in relevant role, out of which 4 years in Managerial or Supervisory capacity

<p></p><ul><li><p>Promote Promoitalia’s professional aesthetic portfolio to dermatologists and aesthetic clinics.</p></li><li><p>Build and maintain strong relationships with healthcare professionals.</p></li><li><p>Conduct regular clinic visits and achieve sales targets.</p></li><li><p>Provide product knowledge, presentations, and clinical support to doctors.</p></li><li><p>Identify new business opportunities and expand the customer base.</p></li><li><p>Monitor market trends and competitor activities.</p></li><li><p>Prepare sales reports and maintain customer records.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>2–3 years of experience as a Medical Representative, preferably in dermatology/aesthetic field.</p></li><li><p>Bachelor’s degree in Pharmacy, Nursing, Biomedical Science, or related field.</p></li><li><p>Strong communication, presentation, and negotiation skills.</p></li><li><p>Results-driven with a passion for sales and building doctor relationships.</p></li><li><p>Good knowledge of aesthetic products and procedures is preferred.</p></li><li><p>Fluent in English with valid Qatar ID and driving license.</p></li></ul>

Job Summary The job holder shall be responsible for providing strategic direction and oversight for all activities related to the inspection, regulation, and management of controlled substances. This role ensures that all practices involving the manufacturing, distribution, storage, and disposal of controlled substances comply with national and international regulations and standards. The Head will supervise team of inspectors and regulatory professionals to monitor compliance, enforce regulations, and ensure the safe and legal handling of controlled substances to protect public health and safety. Key Roles and Responsibilities1. Develop and implement strategic plans and policies to ensure effective inspection and control of pharmaceuticals and controlled substances. 2. Provide visionary leadership to promote best practices in pharmaceutical regulation and control at the national level. 3. Collaborate with other departmental heads and stakeholders to align inspection and control strategies with broader healthcare objectives. 4. Oversee the development and enforcement of regulations governing the manufacture, distribution, and dispensing of pharmaceuticals and controlled substances. 5. Conduct regular audits and inspections of pharmaceutical facilities, wholesalers, pharmacies, and healthcare institutions to ensure compliance with regulatory standards. 6. Investigate complaints, violations, and suspected cases of illegal drug activities, taking appropriate enforcement actions as necessary. 7. Manage the registration, licensing, and monitoring of controlled substance manufacturers, distributors, and dispensers. 8. Implement robust systems for tracking and monitoring the supply chain of controlled substances to prevent diversion and illicit trafficking. 9. Collaborate with law enforcement agencies to combat drug abuse, trafficking, and diversion of controlled substances. 10. Establish quality assurance protocols and standards for the storage, handling, and dispensing of pharmaceuticals and controlled substances. 11. Ensure the integrity and potency of pharmaceutical products through rigorous quality control measures and product testing. 12. Develop training programs and workshops to enhance the skills and knowledge of inspectors and regulatory staff. 13. Provide guidance and technical support to stakeholders on compliance with regulatory requirements and best practices in pharmaceutical management. 14. Provide analytics and trends related to pharmaceutical inspections, compliance, and enforcement activities. 15. Implement surveillance measures to detect non-conforming pharmaceuticals in the local market, initiating recall procedures when necessary to protect public health and safety. 16. Prepare comprehensive reports and presentations for senior management, regulatory agencies, and government officials on the status of pharmaceutical control measures and emerging challenges. 17. Coordinate with security authorities regarding judicial seizures related to pharmaceutical products, ensuring adherence to legal procedures and regulatory requirements. 18. Supervise the destruction of narcotic drugs, psychotropic substances, and psychoactive substances in coordination with competent authorities, ensuring proper disposal and compliance with environmental regulations. 19. Perform other duties as requested to meet the ongoing organizational needs. Essential Education Bachelor’s Degree in Pharmaceutical Sciences/ Pharmacy from a recognized university. Master's in related field preferred. Required Certification/ Licensure: Subject to Healthcare Specialties Department regulations. Essential Experience Minimum 10 years’ experience in relevant role, out of which 4 years in Managerial or Supervisory capacity

<ul><li><p>Develop and promote assigned products in the territory by achieving daily face-to-face calls.</p></li><li><p>Meet or exceed sales targets within agreed budgets and timelines.</p></li><li><p>Implement territory coverage plans and maintain accurate customer records in the CRM system.</p></li><li><p>Maintain records of daily visit reports, market feedback reports, and updated customer database in the CRM.</p></li><li><p>Plan work schedules daily, weekly, and monthly timetables in CRM.</p></li><li><p>Submit daily, weekly, and monthly reports and ensure CRM reporting compliance.</p></li><li><p>Ensure knowledge is updated and build desired skills and competencies.</p></li><li><p>Ensure strict adherence to the Company's Compliance Policies, Qatar regulations, and ethical standards across all healthcare professional interactions and promotional activities as per SOPs.</p><br><p><strong>Strategy Implementation</strong></p></li><li><p>Monitor competitors' sales and marketing activities and submit reports.</p></li><li><p>Keep up to date with the latest clinical data in the related therapy area and effectively present and discuss this information with healthcare professionals.</p><br></li></ul><p><strong>Core Competencies</strong></p><ul><li><p>Highly result-oriented with a strong sense of accountability.</p></li><li><p>Strong learning agility with the ability to accept, implement, and apply new learnings.</p></li><li><p>Excellent interpersonal, communication, and presentation skills.</p></li><li><p>Strong planning and organizational skills for managing accounts across Qatar.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree in Pharmacy or Veterinary Medicine.</p></li><li><p>Minimum 3–4 years of experience as a Medical Representative with a leading pharmaceutical organization in Qatar.</p></li><li><p>Strong working knowledge of the private and government hospital sectors in Qatar.</p></li></ul>

Company Description Alsalam & AlShorooq Medical Polyclinic Centers is a multidisciplinary healthcare provider in Qatar, offering patient-centered care across general medicine, pediatrics, dentistry, gynecology, dermatology, advanced laser treatments, laboratory services, and pharmacy. With five branches, the centers serve the local community using modern facilities and evidence-based medical practices. The organization focuses on clear communication, a collaborative approach to health and well-being, and continual investment in medical technologies and professional expertise. A welcoming, respectful environment for individuals and families is central to its mission of providing accessible, innovative, and compassionate care across all stages of life.<br>Role Description The Dermatology & Aesthetic Specialist - Dr is a full-time, on-site role based in Doha, Qatar. The specialist will perform clinical consultations for dermatologic conditions, diagnose and manage acute and chronic skin diseases, and provide evidence-based treatment plans. Day-to-day responsibilities include performing aesthetic and cosmetic procedures (such as laser therapies, injectables, skin rejuvenation treatments), monitoring treatment outcomes, and ensuring patient safety and satisfaction. The role involves documenting patient encounters, coordinating follow-up care, collaborating with other medical departments, and adhering to clinic protocols and regulatory standards. The specialist will also participate in patient education on skin health, support quality improvement initiatives, and contribute to a professional, ethical, and culturally sensitive care environment.<br>Qualifications<br> Medical degree (MD or equivalent), with completed residency and specialization in Dermatology from a recognized institution. Board certification or professional registration in Dermatology; eligibility for licensing to practice in Qatar. Demonstrated expertise in clinical dermatology, including diagnosis and management of inflammatory, infectious, autoimmune, and pigmentary skin disorders. Hands-on experience in aesthetic and cosmetic procedures such as laser treatments, chemical peels, fillers, Botox, and other skin rejuvenation therapies. Strong patient assessment skills, including history-taking, physical examination, and interpretation of diagnostic tests (dermatopathology, laboratory results, imaging as relevant). Proficiency in using dermatology and laser equipment, with a strong focus on safety protocols, infection control, and quality assurance. Excellent communication and interpersonal skills, with the ability to explain treatment options clearly and build trust with patients from diverse backgrounds. Commitment to evidence-based practice, continuous professional development, and staying current with advances in dermatology and aesthetic medicine. Ability to work collaboratively within a multidisciplinary team and contribute to a respectful, inclusive, and patient-centered clinical environment. Fluency in English; proficiency in Arabic is an advantage. Prior experience in private clinic

???? Welcome to Your Next Adventure!<br><br>The Marketing Executive – Marketplace is the execution engine behind Snoonu's marketplace marketing. Working directly under the Vertical Marketing Manager for Marketplace, this role brings campaigns to life across a diverse portfolio of categories — electronics, pharmacy, beauty, lifestyle, fashion, and more. From coordinating multi-category activations and managing creative assets, to tracking campaign performance and keeping cross-functional teams in sync, this role is for someone who is organised, proactive, and passionate about driving growth across Snoonu's marketplace verticals in Qatar.<br><br>???? What You’ll Get Your Hands On<br><br>Campaign Execution – Marketplace<br><br>Support the Marketplace Marketing Manager in executing campaigns across electronics, pharmacy, beauty, lifestyle, fashion, and seasonal categories. Coordinate campaign timelines from briefing and asset production to go-live across app, CRM, push notifications, paid media, and social. Manage the operational delivery of always-on and seasonal campaigns, including category promotions, flash sales, and merchant activations. Track campaign readiness and proactively flag risks or delays.<br><br>Merchant & Category Coordination<br><br>Coordinate joint campaigns with merchants and category partners, including offers, assets, approvals, and go-live timelines. Maintain an up-to-date promotional calendar covering marketplace partnerships and activations. Support merchant reporting and post-campaign summaries.<br><br>Category Growth & Activation<br><br>Coordinate category launches, merchant onboarding campaigns, bundles, promotions, and seasonal activations. Brief and manage creative assets, ensuring offers, products, and messaging are accurate. Coordinate with CRM and Digital Ads teams to ensure campaigns are properly set up and tracked. Monitor campaign performance and highlight underperformance or issues.<br><br>Cross-Functional Coordination<br><br>Act as the day-to-day coordination point between Marketplace Marketing, Commercial, CRM, Digital Ads, Design, Content, and Product teams. Ensure clear communication of deliverables, deadlines, and campaign requirements. Support alignment between marketing initiatives and commercial priorities. Follow up on actions from cross-functional meetings to maintain execution momentum.<br><br>Creative & Asset Management<br><br>Prepare creative briefs for app banners, push notifications, social, and outdoor campaigns. Coordinate asset reviews and approvals with Design and merchant partners. Maintain an organised campaign asset library and ensure all materials are accurate and on-brand.<br><br>Performance Tracking & Reporting<br><br>Monitor key campaign KPIs including impressions, traffic, MAPU, conversion, orders, revenue, and cost metrics. Prepare post-campaign performance summaries and initial insights. Maintain accurate campaign trackers and performance logs. Support internal reports and business reviews with relevant marketplace data.<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Marketing, Business Administration, Communications, or a related field.1–3 years of marketing experience, ideally within an e-commerce, marketplace, retail, or digital platform environment — strong internship experience in a relevant sector is welcome. Hands-on experience coordinating multi-channel marketing campaigns with multiple stakeholders and tight timelines. Familiarity with performance marketing metrics (conversion rate, CPO, MAPU, ROAS) and comfort working with campaign data day-to-day. Experience working with merchants or retail partners — managing asset collection, co-branding processes, or promotional calendars — is a strong plus.<br><br>✨ Bonus Points If You Have<br><br>Strong organisational skills and meticulous attention to detail, especially when managing offers, pricing, and product information in creative assets. Excellent written and verbal communication skills in English; Arabic is a plus given the Qatar market. A proactive, ownership mindset — able to manage multiple workstreams simultaneously and escalate blockers early. A genuine interest in marketplace commerce and category growth, with an eye for how great marketing drives discovery and conversion across diverse product verticals.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.

The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.

The Specialist - Poison Control Center works under minimal supervision to provide assessment, case management advice and follow-up care for emergency and instructional telephone calls received by the poison control center from the general public or health care professionals.<br>KEY ROLE ACCOUNTABILITIES:<br>In conjunction with the Manager and Director of the poison control center, the Specialist - Poison Control Center identifies operational and clinical improvements that may enhance poison center functions and efforts of the clinical toxicology service.<br>Provides verbal and written sound clinical information and case management advice in response to emergency and informational telephone calls and consultations to the clinical toxicology service. Obtains pertinent and appropriate information from the caller in order to independently determine the seriousness of the poisoning incident and assess the caller’s level of understanding/state of mind. Based on the seriousness of the incident and the caller’s level of cognition, independently determines whether the poisoning incident can be handled by the poison control center or whether the poisoning victim should be seen by a health care provider. Answers caller inquiries with complete, concise, and relevant recommendations for action in terms that are appropriate to the calling party’s level of understanding. Initiates follow-up calls to assess patient status and alters case management recommendations as appropriate. Documents all calls and consultations on the poison control center’s computerized medical record system. For consultative cases, provides telephone and/or bedside management recommendations, as necessary. Conducts rounds and follow-up on consultative cases under oversight of supervising medical toxicologist. Precepts Pharm D students, Pharmacy residents, emergency medicine residents, and any other trainees undergoing a toxicology rotation. Prepares and delivers lectures on poisoning topics to internal and external audiences. Participates in the educational courses provided by the poison control center and Section of Clinical Toxicology. Investigates case history, researches medical literature, and consults appropriate sources to provide informed and proper treatment and triage recommendations and develops protocols that are medically and economically appropriate. Develops and provides reference information regarding availability and toxicology of new drugs. Communicates with on-call staff concerning medical and toxicological-related issues. Prepares information for and attends conference meetings, in-service sessions, and staff meetings. May assist in orienting, training, instructing, and/or supervising new staff and students. Participates in on-going clinical research projects. Participates in outreach education efforts.<br>Essential Requirements:<br>Education: Clinical Pharmacist, Pharm D degree.<br>Experience: 5 to 7 years’ relevant experience in an accredited Poison Control Center or in an acute care or critical care clinical inpatient setting. Achievements in clinical care, research, education, or administration.

???? Welcome to Your Next Adventure!<br><br>The Vertical Operations Director is responsible for owning and scaling the operational performance of Snoonu’s key business verticals, including grocery, laundry, ticketing, and any future verticals launched under Snoonu’s ecosystem.<br><br>This role ensures that each vertical operates with clear ownership, strong execution, high service quality, and profitable growth, while maintaining Snoonu’s customer obsession and operational standards.<br><br>The Vertical Operations Director is not only responsible for day-to-day operations, but also for building scalable operating models, improving unit economics, solving cross-functional issues, and ensuring that each Non-food vertical is ready to grow in Qatar and future markets.<br><br>???? What You’ll Get Your Hands On<br><br> Grocery Operations<br><br>Own the operational performance of grocery, supermarket, convenience, and quick-commerce partners.<br><br>Ensure product availability, stock accuracy, pricing accuracy, and substitution processes are properly managed. Reduce missing items, wrong items, out-of-stock issues, and delayed grocery orders. Improve picking, packing, and handover processes with partners. Work with category, merchant, logistics, and product teams to improve the grocery customer journey. Build operating standards for grocery partners, including item accuracy, cold-chain sensitivity, packaging, and delivery readiness. Monitor grocery fulfillment time and customer complaint trends. Support the development of dark-store or quick-commerce models if required. Improve grocery basket experience, repeat purchase, and reliability. Laundry Operations<br><br>Own the operational performance of laundry partners and end-to-end laundry order flow.<br><br>Manage the full laundry journey from pickup to partner processing to delivery. Ensure clear SLAs for pickup, cleaning, ironing, packaging, and return delivery. Reduce delays, damaged items, missing items, wrong items, and customer complaints. Build quality control standards for laundry partners. Ensure proper item tagging, tracking, and handover processes. Work with product and logistics teams to improve scheduling, pickup windows, and customer notifications. Create escalation processes for high-value items, lost items, or damaged items. Improve customer trust in the laundry vertical through reliability, transparency, and service recovery. Ticketing Operations<br><br>Own the operational execution of ticketing services, events, bookings, and related customer experiences.<br><br>Ensure ticket inventory, availability, pricing, and event details are accurate. Coordinate with event organizers, venues, partners, product, finance, and customer support. Manage operational readiness before, during, and after major events. Reduce customer issues related to ticket access, QR codes, refunds, cancellations, and event changes. Create clear SOPs for event-day support and escalation. Ensure smooth settlement and reporting with ticketing partners. Support major event launches with risk assessment and operational planning. Build scalable ticketing processes for future expansion into entertainment, experiences, sports, and tourism.<br><br>Additional Verticals And Business Areas<br><br>Based on Snoonu’s business model, the Vertical Operations Director may also oversee or support the following areas:<br><br> Retail Operations<br><br>For flowers, pharmacies, electronics, beauty, gifts, fashion, and general retail partners.<br><br>Improving item accuracy, merchant readiness, fulfillment time, packaging, and delivery handover. Reducing cancellations, unavailable items, wrong items, and poor packaging complaints. Building SOPs for sensitive categories such as pharmacy, flowers, electronics, and gifts. Supporting category-specific service standards. Marketplace Operations<br><br>Own the overall marketplace health across multiple verticals.<br><br>Monitor supply availability across merchants and categories. Ensure strong coordination between merchant operations, logistics, product, and customer support. Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. New Vertical Launch Operations<br><br>Lead operational readiness for new Snoonu verticals before launch.<br><br>Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear.<br><br>????‍♂️ The Magic You Bring<br><br>Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>The Vertical Operations Director is responsible for owning and scaling the operational performance of Snoonu’s key business verticals, including grocery, laundry, ticketing, and any future verticals launched under Snoonu’s ecosystem.<br><br>This role ensures that each vertical operates with clear ownership, strong execution, high service quality, and profitable growth, while maintaining Snoonu’s customer obsession and operational standards.<br><br>The Vertical Operations Director is not only responsible for day-to-day operations, but also for building scalable operating models, improving unit economics, solving cross-functional issues, and ensuring that each Non-food vertical is ready to grow in Qatar and future markets.<br><br>???? What You’ll Get Your Hands On<br><br> Grocery Operations<br><br>Own the operational performance of grocery, supermarket, convenience, and quick-commerce partners.<br><br>Ensure product availability, stock accuracy, pricing accuracy, and substitution processes are properly managed. Reduce missing items, wrong items, out-of-stock issues, and delayed grocery orders. Improve picking, packing, and handover processes with partners. Work with category, merchant, logistics, and product teams to improve the grocery customer journey. Build operating standards for grocery partners, including item accuracy, cold-chain sensitivity, packaging, and delivery readiness. Monitor grocery fulfillment time and customer complaint trends. Support the development of dark-store or quick-commerce models if required. Improve grocery basket experience, repeat purchase, and reliability. Laundry Operations<br><br>Own the operational performance of laundry partners and end-to-end laundry order flow.<br><br>Manage the full laundry journey from pickup to partner processing to delivery. Ensure clear SLAs for pickup, cleaning, ironing, packaging, and return delivery. Reduce delays, damaged items, missing items, wrong items, and customer complaints. Build quality control standards for laundry partners. Ensure proper item tagging, tracking, and handover processes. Work with product and logistics teams to improve scheduling, pickup windows, and customer notifications. Create escalation processes for high-value items, lost items, or damaged items. Improve customer trust in the laundry vertical through reliability, transparency, and service recovery. Ticketing Operations<br><br>Own the operational execution of ticketing services, events, bookings, and related customer experiences.<br><br>Ensure ticket inventory, availability, pricing, and event details are accurate. Coordinate with event organizers, venues, partners, product, finance, and customer support. Manage operational readiness before, during, and after major events. Reduce customer issues related to ticket access, QR codes, refunds, cancellations, and event changes. Create clear SOPs for event-day support and escalation. Ensure smooth settlement and reporting with ticketing partners. Support major event launches with risk assessment and operational planning. Build scalable ticketing processes for future expansion into entertainment, experiences, sports, and tourism.<br><br>Additional Verticals And Business Areas<br><br>Based on Snoonu’s business model, the Vertical Operations Director may also oversee or support the following areas:<br><br> Retail Operations<br><br>For flowers, pharmacies, electronics, beauty, gifts, fashion, and general retail partners.<br><br>Improving item accuracy, merchant readiness, fulfillment time, packaging, and delivery handover. Reducing cancellations, unavailable items, wrong items, and poor packaging complaints. Building SOPs for sensitive categories such as pharmacy, flowers, electronics, and gifts. Supporting category-specific service standards. Marketplace Operations<br><br>Own the overall marketplace health across multiple verticals.<br><br>Monitor supply availability across merchants and categories. Ensure strong coordination between merchant operations, logistics, product, and customer support. Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. New Vertical Launch Operations<br><br>Lead operational readiness for new Snoonu verticals before launch.<br><br>Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear.<br><br>????‍♂️ The Magic You Bring<br><br>Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p><span><span><span>They will be responsible for all activities that involve the admission and registration of patients, checks-in new patients and for providing facility and billing information to new and existing patients. They will be responsible for attending to all related patient inquiries and for patient information intake and ensuring this information is readily available for doctors and nurses.</span></span></span></p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p><span><span><span><span><span><span>Greets patients and their caregivers on arrival.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Logs in patient information digitally and maintains accurate records.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Verifies patient’s eligibility checks. </span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Collects information such as patient details, medical history, billing, and insurance information.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ensures accuracy, completeness and verification of demographic and insurance information.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Prepares and finalizes patient check-in documentation.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Guides patients to physician examinations and other points of services.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ensures that patient check-in is thoroughly screened for insurance coverage and has required pre-authorizations, to safeguard the Hospital’s accounts receivables, determine patient responsibility, and cash collection at the time of service.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Supports RCM Pre-authorization team in securing the insurance approvals in an efficient and timely manner.</span></span></span></span></span></span></p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p><span><span><span><span><span><span>Processes insurance information, follows up, and communicates with the RCM Pre-authorization team. </span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Follows up with the clinics for any additional clinical procedures/services that might have been ordered and other services that might have been provided during the visit.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Facilitates communication regarding patient case and status to clinicians.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Obtains billing information and handles payments to provide patients with billing and payment information.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Guides the patients to the other points of services (Lab, Radiology, Pharmacy, etc.) when needed.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Facilitates the patient’s upcoming visits and schedules the required appointments accordingly (follow-ups, referrals, other services) to ensure proper and accurate scheduling maintaining the patient’s best interest in-check and avoiding any potential prejudice within services’ scheduling.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Prepares the required daily, monthly, weekly, and yearly reports and analysis as directed by the Patient Access Manager.</span></span></span></span></span></span></p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p><span><span><span><span><span><span>Sufficient knowledge of medical terminology and insurance processes.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Strong organizational and administrative skills.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ability to remain calm in stressful situations.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ability to switch priorities based on patients’ needs.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Has high work ethic and maintains confidentiality.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Has a professional appearance and demeanour.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Proficient in Microsoft office and other data entry systems.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Professional, compassionate, and patient.</span></span></span></span></span></span></p><br> <p><span><span><span>Strong attention to detail and demonstrated ability to use sound judgment in decision-making.</span></span></span></p><br> <br><br><u><b>Job Experience</b></u> <br><p><span><span><span>2+ years previous Patient Access experience and Customer Care/Patient Relations experience (preferred).</span></span></span></p><br> <p><span><span><span><span>Experience with electronic health records.</span></span></span></span></p><br> <p><span><span><span><span>Medical insurance and/or hospital registration experience preferred).</span></span></span></span></p><br> <p><span><span><span>2+ years customer service experience ideally in a hospital setting</span></span></span></p><br> <p><span><span><span><span><span><span>Minimum 2 years in GCC (preferred). </span></span></span></span></span></span></p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>Patient Registration and Admissions L2<br>Patient Scheduling L2<br>Revenue Cycle Processes L2<br>Healthcare Billing and Insurance Verification L2<br>Root Cause Analysis &amp; Problem Solving L2<br>AI Fluency<br>Leadership<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Business Administration or Hospitality<br><br><br><br> </div>

???? Welcome to Your Next Adventure!<br><br>The Vertical Operations Director is responsible for owning and scaling the operational performance of Snoonu’s key business verticals, including grocery, laundry, ticketing, and any future verticals launched under Snoonu’s ecosystem.<br><br>This role ensures that each vertical operates with clear ownership, strong execution, high service quality, and profitable growth, while maintaining Snoonu’s customer obsession and operational standards.<br><br>The Vertical Operations Director is not only responsible for day-to-day operations, but also for building scalable operating models, improving unit economics, solving cross-functional issues, and ensuring that each Non-food vertical is ready to grow in Qatar and future markets.<br><br>???? What You’ll Get Your Hands On<br><br> Grocery Operations<br><br>Own the operational performance of grocery, supermarket, convenience, and quick-commerce partners.<br><br>Ensure product availability, stock accuracy, pricing accuracy, and substitution processes are properly managed. Reduce missing items, wrong items, out-of-stock issues, and delayed grocery orders. Improve picking, packing, and handover processes with partners. Work with category, merchant, logistics, and product teams to improve the grocery customer journey. Build operating standards for grocery partners, including item accuracy, cold-chain sensitivity, packaging, and delivery readiness. Monitor grocery fulfillment time and customer complaint trends. Support the development of dark-store or quick-commerce models if required. Improve grocery basket experience, repeat purchase, and reliability. Laundry Operations<br><br>Own the operational performance of laundry partners and end-to-end laundry order flow.<br><br>Manage the full laundry journey from pickup to partner processing to delivery. Ensure clear SLAs for pickup, cleaning, ironing, packaging, and return delivery. Reduce delays, damaged items, missing items, wrong items, and customer complaints. Build quality control standards for laundry partners. Ensure proper item tagging, tracking, and handover processes. Work with product and logistics teams to improve scheduling, pickup windows, and customer notifications. Create escalation processes for high-value items, lost items, or damaged items. Improve customer trust in the laundry vertical through reliability, transparency, and service recovery. Ticketing Operations<br><br>Own the operational execution of ticketing services, events, bookings, and related customer experiences.<br><br>Ensure ticket inventory, availability, pricing, and event details are accurate. Coordinate with event organizers, venues, partners, product, finance, and customer support. Manage operational readiness before, during, and after major events. Reduce customer issues related to ticket access, QR codes, refunds, cancellations, and event changes. Create clear SOPs for event-day support and escalation. Ensure smooth settlement and reporting with ticketing partners. Support major event launches with risk assessment and operational planning. Build scalable ticketing processes for future expansion into entertainment, experiences, sports, and tourism.<br><br>Additional Verticals And Business Areas<br><br>Based on Snoonu’s business model, the Vertical Operations Director may also oversee or support the following areas:<br><br> Retail Operations<br><br>For flowers, pharmacies, electronics, beauty, gifts, fashion, and general retail partners.<br><br>Improving item accuracy, merchant readiness, fulfillment time, packaging, and delivery handover. Reducing cancellations, unavailable items, wrong items, and poor packaging complaints. Building SOPs for sensitive categories such as pharmacy, flowers, electronics, and gifts. Supporting category-specific service standards. Marketplace Operations<br><br>Own the overall marketplace health across multiple verticals.<br><br>Monitor supply availability across merchants and categories. Ensure strong coordination between merchant operations, logistics, product, and customer support. Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. New Vertical Launch Operations<br><br>Lead operational readiness for new Snoonu verticals before launch.<br><br>Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear.<br><br>????‍♂️ The Magic You Bring<br><br>Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

Job Description<br><br>At a time when global technological developments and healthcare regulations are occurring and changing at an unprecedented rate, the success of large, complex global health companies requires regulatory leaders who are deeply steeped in the public and private levers that impact this industry. To remain competitive in this rapidly changing landscape, organizations require regulatory affairs professionals who can navigate complex and fast-changing laws, regulations, and public policies across the globe.<br><br>In this context, we are looking for regulatory affairs experts in the med-tech space to play a key role in driving Oracle's success and competitiveness in the healthcare and life sciences sector.<br><br>You will work primarily with the Oracle Health & Life Sciences business units but will also interact with all Oracle business units selling products to the health and life sciences industries. This role requires an individual who can keep up with the fast-paced environment of software development and an evolving regulatory landscape. For this role we are seeking a regulatory strategist who is collaborative, a creative problem solver, and dedicated to excellence in their work.<br><br>What You’ll Do:<br><br> Work closely with Oracle’s product engineering teams to assess product functionality and develop regulatory strategy for Middle East and Africa countries. Collaborate cross-functionally to create and manage submissions for health authorities including SFDA (Saudi Arabia), MOHAP (United Arab Emirates), MOPH (Qatar), NHRA (Bahrain), SAHPRA (South Africa), NAFDAC (Nigeria), EDA (Egypt) and PPB (Kenya) ensuring on going compliance with regulatory authorities. Maintain regulatory documentation, technical files, and post market surveillance activities ensuring ongoing compliance with applicable regulations. Support internal and external audits to identify, evaluate, disclose, and appropriately remedy risks and deficiencies. Serve as a subject matter expert for internal clients with interpretation of applicable standards, regulations, and use of the quality management system. Manage regulatory and compliance related projects for Health-related products. Review and recommend changes to labeling, marketing materials, clinical protocols, design processes, and procedures to maintain regulatory and quality compliance. Maintain compliance with changing regulatory requirements across global markets that impact to our businesses, regulatory affairs function, and quality/compliance programs. Build effective working relationships with regulatory agencies, affiliates, and cross-functional stakeholders to support aligned and practical regulatory outcomes. <br><br><br>Preferred Qualifications:<br><br> Bachelor’s degree in pharmacy, Biology, Biomedical Engineering, Engineering, Life Sciences, Health Sciences, or a related field. Experience with SaMD in areas such as Regulatory Affairs, Quality Compliance, Product Development, etc. in medical device industry or equivalent. Experience authoring submissions across assigned Middle East and Africa market required. Experience with sustaining and new product development is ideal. Comprehensive knowledge of regulatory requirements and processes across Middle East and Africa countries, with demonstrated experience interpreting local regulations and supporting market access, lifecycle compliance, and health authority engagements. Strong problem-solving, planning, and organizational skills, with the ability to manage multiple priorities and work independently in a fast-paced, cross-cultural environment. Experience in working within a quality management system, preferably with ISO 13485, ISO 14971, 60601, 62304, 21 CFR parts 1000/1001, Understands continual improvement and risk management. Excellent written and verbal communication skills. Experience engaging with regional trade associations, industry groups, or regulatory forums. Ability to adjust and adapt to changing priorities in a dynamic environment. Ability to perform in a fast-paced and continually evolving business environment. <br><br><br>Responsibilities<br><br>Performs evaluation of internal operations, controls, communications, risk assessments and maintenance of documentation as related to regulatory compliance and recommends appropriate changes. Conducts and facilitates internal and external audits to identify, evaluate, disclose and appropriately remedy risks and deficiencies. Coordinates the preparation of and may prepare document packages for regulatory submissions from all areas of company as well as for internal and external audits and inspections. May serve as point of contact for interactions with regulatory agencies for defined matters. Support the creation of a comprehensive risk management and/or quality management, and regulatory oversight program, including specifications for product and service design aligned with Oracle Software Security Assurance and Security Architecture, and/or Quality Management systems. Review specifications. Develop training for GBU development, cloud services, services and operations teams on industry regulatory specifications applicable to their products and services. Execute risk assessments and evaluate risks to the business and develop risk mitigation strategies. Identify industry requirements applicable to Oracle GBUs, and work with members of GBU development, cloud services, services and operations teams to incorporate applicable industry regulatory standards, Oracle security and/or quality policies and customer-contractual obligations into GBU processes and standards. Coordinate industry and regulatory certifications, including managing certification vendors (e.g., PCI, HIPAA,HITECH, ISO, SOC2). Build security documentation and collateral for customers and internal users allowing security to be a differentiator in this GBUs. Build management level metrics and reporting for activities that are owned by the Risk Manager. Execute a vendor security and/or quality management program.<br><br>Qualifications<br><br>Career Level - IC4<br><br>About Us<br><br>Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.<br><br>True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.<br><br>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.<br><br>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

???? Welcome to Your Next Adventure!<br><br>Snoonu is Qatar's first super-app — a fast-scaling technology platform that spans food delivery, grocery, pharmacy, fashion, electronics, and logistics. As we continue to grow across new verticals and integrate into a pan-GCC operation, the talent we attract will define the next chapter of our story.<br><br>The Talent Acquisition Manager will own the design and execution of recruitment strategies for Snoonu's business functions — including operations, logistics, commercial, finance, marketing, and corporate teams. This role is both strategic and hands-on: you will build the systems and partnerships that power our business hiring engine while ensuring every candidate interaction reflects Snoonu's values of innovation, integrity, and excellence.<br><br>Strategic Responsibilities<br><br>???? What You’ll Get Your Hands On:<br><br>Review, design and implement talent acquisition strategies for business functions — operations, logistics, commercial, finance, marketing and corporate — aligned with Snoonu's growth roadmap and workforce plan. Partner with business department heads and senior leadership to forecast hiring needs, define ideal candidate profiles, and set quality benchmarks for each function. Build and maintain a proactive talent pipeline across business-critical roles, ensuring readiness for rapid scaling, new vertical launches, and market entry. Own recruitment analytics — track, report, and act on metrics such as time-to-fill, cost-per-hire, quality-of-hire, and offer acceptance rate to continuously improve the hiring function. Lead workforce planning and diversity hiring initiatives, ensuring Snoonu's teams reflect the international and multicultural community we serve. Coordinate with the tech/product TA stream to ensure a unified candidate experience, consistent employer messaging, and shared best practices across hiring functions. Contribute to employer branding campaigns and initiatives, working closely with the Head of Talent Acquisition to strengthen Snoonu’s employer brand across Qatar and the GCC.<br><br>Operational Responsibilities<br><br>Manage the full-cycle recruitment process from requisition through onboarding, ensuring a seamless and positive candidate experience at every touchpoint. Source and attract candidates through a diverse mix of channels — job boards, social media, headhunting, university partnerships, employee referrals, and community events. Conduct structured interviews and assessments, evaluating candidates not only for skills and qualifications but for alignment with Snoonu's core values. Manage and develop the recruitment team, setting clear goals, coaching on best practices, and fostering a high-performance culture within the TA function. Manage relationships with external recruitment agencies, executive search firms, and job platforms to ensure quality, cost efficiency, and SLA compliance. Ensure all recruitment practices comply with Qatar labor law, visa and sponsorship requirements, and Snoonu's internal policies. Collaborate with the People & Culture team on onboarding improvements, ensuring a smooth handoff from candidate to new hire.<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree is a plus.7+ years of progressive experience in talent acquisition or recruitment, with at least 3 years in a managerial or team-lead capacity. Demonstrated ability to recruit across business functions — operations, logistics, commercial, finance, marketing, and corporate — ideally within a high-growth or startup environment. Strong command of full-cycle recruitment, modern sourcing techniques, and structured interviewing methodologies. Hands-on experience with Applicant Tracking Systems (ATS) and HR technology platforms. Excellent interpersonal, communication, and negotiation skills, with the ability to influence hiring managers and senior stakeholders. Strategic thinker who thrives in a fast-paced, ambiguous environment and can balance multiple priorities with strong organizational discipline.<br><br>✨ Bonus Points If You Have<br><br>Experience conducting executive-level and confidential searches for business leadership roles, ideally within the e-commerce, delivery, or logistics sectors. Background in the super-app, e-commerce, delivery or logistics industry — or with direct competitors. Track record of contributing to employer branding initiatives that measurably improved talent attraction. Experience with data-driven recruitment, people analytics, and building recruitment dashboards. Familiarity with GCC labor markets, Qatar employment law, and visa/sponsorship processes.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>The Vertical Operations Director is responsible for owning and scaling the operational performance of Snoonu’s key business verticals, including grocery, laundry, ticketing, and any future verticals launched under Snoonu’s ecosystem.<br><br>This role ensures that each vertical operates with clear ownership, strong execution, high service quality, and profitable growth, while maintaining Snoonu’s customer obsession and operational standards.<br><br>The Vertical Operations Director is not only responsible for day-to-day operations, but also for building scalable operating models, improving unit economics, solving cross-functional issues, and ensuring that each Non-food vertical is ready to grow in Qatar and future markets.<br><br>???? What You’ll Get Your Hands On<br><br> Grocery Operations<br><br>Own the operational performance of grocery, supermarket, convenience, and quick-commerce partners.<br><br>Ensure product availability, stock accuracy, pricing accuracy, and substitution processes are properly managed. Reduce missing items, wrong items, out-of-stock issues, and delayed grocery orders. Improve picking, packing, and handover processes with partners. Work with category, merchant, logistics, and product teams to improve the grocery customer journey. Build operating standards for grocery partners, including item accuracy, cold-chain sensitivity, packaging, and delivery readiness. Monitor grocery fulfillment time and customer complaint trends. Support the development of dark-store or quick-commerce models if required. Improve grocery basket experience, repeat purchase, and reliability. Laundry Operations<br><br>Own the operational performance of laundry partners and end-to-end laundry order flow.<br><br>Manage the full laundry journey from pickup to partner processing to delivery. Ensure clear SLAs for pickup, cleaning, ironing, packaging, and return delivery. Reduce delays, damaged items, missing items, wrong items, and customer complaints. Build quality control standards for laundry partners. Ensure proper item tagging, tracking, and handover processes. Work with product and logistics teams to improve scheduling, pickup windows, and customer notifications. Create escalation processes for high-value items, lost items, or damaged items. Improve customer trust in the laundry vertical through reliability, transparency, and service recovery. Ticketing Operations<br><br>Own the operational execution of ticketing services, events, bookings, and related customer experiences.<br><br>Ensure ticket inventory, availability, pricing, and event details are accurate. Coordinate with event organizers, venues, partners, product, finance, and customer support. Manage operational readiness before, during, and after major events. Reduce customer issues related to ticket access, QR codes, refunds, cancellations, and event changes. Create clear SOPs for event-day support and escalation. Ensure smooth settlement and reporting with ticketing partners. Support major event launches with risk assessment and operational planning. Build scalable ticketing processes for future expansion into entertainment, experiences, sports, and tourism.<br><br>Additional Verticals And Business Areas<br><br>Based on Snoonu’s business model, the Vertical Operations Director may also oversee or support the following areas:<br><br> Retail Operations<br><br>For flowers, pharmacies, electronics, beauty, gifts, fashion, and general retail partners.<br><br>Improving item accuracy, merchant readiness, fulfillment time, packaging, and delivery handover. Reducing cancellations, unavailable items, wrong items, and poor packaging complaints. Building SOPs for sensitive categories such as pharmacy, flowers, electronics, and gifts. Supporting category-specific service standards. Marketplace Operations<br><br>Own the overall marketplace health across multiple verticals.<br><br>Monitor supply availability across merchants and categories. Ensure strong coordination between merchant operations, logistics, product, and customer support. Improve operational KPIs across all marketplace verticals. Identify marketplace gaps such as low availability, weak fulfillment, poor merchant compliance, or high complaint rates. Support new vertical launches with proper operating models and readiness checks. New Vertical Launch Operations<br><br>Lead operational readiness for new Snoonu verticals before launch.<br><br>Define the operating model for each new vertical. Build SOPs, SLAs, partner requirements, customer support flows, and escalation rules. Run pilot launches before scaling. Identify operational risks before public launch. Work with product to ensure the customer journey is ready. Work with finance to validate pricing, commission, refunds, and settlement processes. Ensure logistics capacity and delivery requirements are clear.<br><br>????‍♂️ The Magic You Bring<br><br>Vertical Strategy and Operating Model ( Define the operating model for each vertical; Set operational priorities, KPIs, and service standards; Translate Snoonu’s business goals into clear execution plans). Operational Performance ( Own the day-to-day performance of each vertical; Monitor key metrics; Identify operational bottlenecks and solve them with clear owners; Ensure every vertical has weekly performance reviews and action plans). Customer Experience ( Ensure every vertical delivers a customer experience aligned with Snoonu’s standards; Work closely with Customer Experience and Customer Support to understand complaints and root causes; Reduce repeated failures that create customer dissatisfaction; Ensure service recovery rules are clear for each vertical; Protect the customer first, then fix the root cause internally) . Partner and Merchant Operational Excellence ( Set clear operational requirements for merchants and partners; Hold partners accountable for repeated failures; Work with commercial and account management teams to improve partner performance; Ensure partners understand Snoonu’s standards for preparation, availability, packaging, handover, and customer experience; Recommend corrective actions for underperforming partners). Cross-Functional Leadership ( This role must connect all departments to ensure that vertical issues are solved end-to-end). SOPs, SLAs, and Governance ( Create and maintain SOPs for each vertical; Define clear SLAs for merchants, operations, logistics, and support teams; Build escalation processes for critical issues; Ensure every team knows who owns each type of problem; Standardize processes across verticals to reduce confusion and improve execution) . Data, Reporting, and Business Reviews ( Build dashboards for each vertical; Track daily, weekly, and monthly performance; Identify trends, risks, and repeated failures; Present clear business reviews to leadership; Convert data into action plans, not just reports). Profitability and Unit Economics ( Work with finance and commercial teams to improve vertical profitability; Monitor cost-to-serve across each vertical; Identify operational inefficiencies that affect margins; Improve delivery batching, fulfillment efficiency, partner terms, and refund leakage; Ensure growth does not come at the cost of poor economics). Team Leadership ( Build and lead strong vertical operations teams; Define clear responsibilities for each vertical manager; Set performance expectations and accountability; Coach team members to solve problems independently; Build a leadership culture where every vertical has a clear owner).<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A technically outstanding maintenance leader who can walk into a dairy manufacturing facility and immediately understand the process from Milk Intake to Finished Product.&nbsp;</p><p>Demonstrate a proven track record of inspiring people, developing future leaders, shaping strategy, and building a reliability culture that places people, safety, quality and operational excellence at the centre of every decision.</p><p><br></p><p><b>Must-Have Requirements</b></p><p><b>Leadership</b></p><ul><li>Proven experience leading large maintenance teams in a manufacturing environment.</li><li>Build succession plans for key maintenance positions.</li><li>Mentor supervisors and emerging leaders.</li><li>Demonstrated ability to inspire, coach, mentor and develop others.</li><li>High Emotional Intelligence (EQ) with strong self-awareness and interpersonal skills.</li><li>Ability to effectively influence cross-functional stakeholders.</li><li>Strong communication and conflict-resolution skills.</li><li>Strategic mindset balanced with operational execution capability.</li></ul><p><br></p><p><b>Technical Experience</b></p><ul><li>Minimum 10+ years maintenance leadership experience within food, beverage, dairy, Pharma or FMCG manufacturing.</li><li>Minimum 5 years in a Maintenance Manager or equivalent senior leadership position.</li><li>Expert understanding of dairy processing technologies.</li><li>Demonstrated experience of liquid processing and packaging equipment.</li><li>Strong knowledge of: </li><li>Pasteurization</li><li>UHT systems</li><li>Homogenization</li><li>Heat treatment technologies</li><li>Cheese production equipment</li><li>Evaporation and sterilization systems</li><li>Advanced understanding of electrical, mechanical, automation and instrumentation disciplines.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Reliability Management</b></p><p>Proven experience:</p><ul><li>Develop and execute a site-wide Maintenance Excellence strategy.</li><li>Reliability-Centered Maintenance (RCM)</li><li>Preventive Maintenance programs</li><li>Predictive Maintenance technologies</li><li>Root Cause Analysis</li><li>Asset Criticality Assessments</li><li>Maintenance Planning &amp; Scheduling</li><li>Maintenance KPI frameworks</li></ul><p><br></p><p><b>Business Experience</b></p><ul><li>Budget management responsibility.</li><li>Contractor management experience.</li><li>Capital project management experience.</li><li>Continuous Improvement leadership experience.</li><li>Strong financial and commercial acumen.</li></ul><p><br></p><p><b>Digitalisation &amp; Smart Maintenance</b></p><ul><li>Leverage modern digital tools to improve maintenance performance.</li><li>Champion predictive technologies and Industry 4.0 initiatives.</li><li>Drive effective use of: </li><li>Maintenance &amp; Asset AI</li><li>SAP PM or similar platform</li><li>SAP Fiori or similar platform</li><li>CMMS</li><li>Power BI</li><li>Reliability Analytics Tools</li><li>Condition Monitoring Systems</li><li>Develop KPI dashboards to support data-driven decision making.</li><li>Utilize maintenance data to identify trends and improvement opportunities.</li></ul><p><br></p><p><br></p><p><b>Favorable Requirements</b></p><p><b>Safety, Quality &amp; Compliance </b></p><ul><li>Lead by example in all aspects of Safety and Food Safety.</li><li>Ensure compliance with: </li><li>FSSC 22000</li><li>BRCGS</li><li>ISO 45001</li><li>Environmental Regulations</li><li>Qatar Regulatory Requirements</li><li>Ensure maintenance activities support CCP and OPRP requirements.</li><li>Maintain audit readiness at all times.</li><li>Lead contractor management and permit-to-work compliance.</li><li>Own site maintenance risk assessments and safe systems of work.</li></ul><p><b>Qualifications</b></p><p>The following would make an exceptional candidate stand out:</p><ul><li>Degree in Engineering, Reliability, Operations Management or Business Administration (MBA).</li><li>Certified Maintenance &amp; Reliability Professional (CMRP).</li><li>Certified Reliability Engineer (CRE).</li><li>Lean Six Sigma Green Belt or Black Belt.</li><li>TPM Practitioner Certification.</li><li>Advanced Automation or Industry 4.0 qualifications.</li><li>Experience managing multinational workforces.</li><li>Experience implementing SAP PM or SAP Fiori maintenance solutions.</li><li>Experience managing OEM performance contracts.</li><li>Experience with advanced condition monitoring programs.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Responsibilities<br><br> * Identify and secure new distribution channels, strategic partnerships, and business alliances to expand market coverage.<br> * Develop and execute business development strategies aligned with the company's commercial objectives, portfolio expansion plans, and principal requirements.<br> * Analyze market trends, competitor activities, customer needs, and emerging technologies to identify growth opportunities and enhance market positioning.<br> * Build and maintain strong relationships with international principals and suppliers to support portfolio development, product registration, business planning, and commercial growth.<br> * Build, develop and maintain strong relationships with key opinion leaders (KOLs), healthcare professionals, clinic owners, procurement teams, distributors, and strategic partners.<br> * Drive sales growth across the pharmaceutical and aesthetic product portfolio by achieving revenue, profitability, and market share targets.<br> * Identify opportunities to improve customer experience, business processes, and commercial effectiveness through continuous improvement initiatives.<br> * Identify, evaluate, and pursue new business opportunities within the pharmaceutical and medical aesthetics sectors, including hospitals, clinics, aesthetic centers, dermatology practices, plastic surgery clinics, pharmacies, and healthcare institutions.<br> * Lead product launch strategies and commercialization plans in collaboration with Marketing, Medical Affairs, Regulatory Affairs, and Supply Chain teams.<br> * Prepare and deliver compelling business presentations, product demonstrations, and commercial proposals to healthcare professionals and decision-makers.<br> * Prepare monthly business development reports covering sales performance, customer acquisition, pipeline status, market intelligence, and revenue forecasts.<br> * Perform other department duties related to his/her position as directed by the Head of the Department.<br> * Collaborate with internal stakeholders to ensure timely product availability, regulatory compliance, pricing alignment, and successful customer onboarding.<br> * Develop and maintain a comprehensive understanding of the pharmaceutical and aesthetics portfolio, including product positioning, clinical evidence, market dynamics, and competitive advantages.<br> * Gather and communicate customer feedback, competitor intelligence, and market insights to senior management to support strategic decision-making and portfolio expansion.<br> * Maintain accurate and up-to-date customer records, sales activities, and opportunity tracking within the CRM system.<br> * Manage the sales pipeline, customer opportunities, forecasting, and business development activities to ensure consistent achievement of KPIs.<br> * Organize and support product launches, scientific meetings, workshops, conferences, and educational programs to increase product awareness and customer engagement.<br> * Participate in tender submissions, commercial negotiations, pricing discussions, and contract management where applicable.<br><br>Qualifications<br><br>Biomedical Engineering or a closely related field.<br>Skills<br><br> * Adaptability to a fast-paced and dynamic work environment.<br> * Creative mindset and ability to think outside the box.<br> * Demonstrated leadership and team management abilities.<br> * Excellent communication and presentation abilities.<br> * Proficiency in standard office software (e.g., Microsoft Office suite).<br> * Strong project management and organizational skills.<br> * Strong strategic thinking and analytical skills.<br><br>Experience<br><br> * Qatar, GCC<br> * Prior experience in managing sales teams in the medical services sector with primary focus on generating revenue and successful leads (medical equipment, hospital project related)<br> * Minimum 7 years relevant experience<br><br>Education<br><br> * Relevant College or University qualification to min Bachelor's level<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">* Identify and secure new distribution channels, strategic partnerships, and business alliances to expand market coverage.<br> * Develop and execute business development strategies aligned with the company's commercial objectives, portfolio expansion plans, and principal requirements.<br> * Analyze market trends, competitor activities, customer needs, and emerging technologies to identify growth opportunities and enhance market positioning.<br> * Build and maintain strong relationships with international principals and suppliers to support portfolio development, product registration, business planning, and commercial growth.<br> * Build, develop and maintain strong relationships with key opinion leaders (KOLs), healthcare professionals, clinic owners, procurement teams, distributors, and strategic partners.<br> * Drive sales growth across the pharmaceutical and aesthetic product portfolio by achieving revenue, profitability, and market share targets.<br> * Identify opportunities to improve customer experience, business processes, and commercial effectiveness through continuous improvement initiatives.<br> * Identify, evaluate, and pursue new business opportunities within the pharmaceutical and medical aesthetics sectors, including hospitals, clinics, aesthetic centers, dermatology practices, plastic surgery clinics, pharmacies, and healthcare institutions.<br> * Lead product launch strategies and commercialization plans in collaboration with Marketing, Medical Affairs, Regulatory Affairs, and Supply Chain teams.<br> * Prepare and deliver compelling business presentations, product demonstrations, and commercial proposals to healthcare professionals and decision-makers.<br> * Prepare monthly business development reports covering sales performance, customer acquisition, pipeline status, market intelligence, and revenue forecasts.<br> * Perform other department duties related to his/her position as directed by the Head of the Department.<br> * Collaborate with internal stakeholders to ensure timely product availability, regulatory compliance, pricing alignment, and successful customer onboarding.<br> * Develop and maintain a comprehensive understanding of the pharmaceutical and aesthetics portfolio, including product positioning, clinical evidence, market dynamics, and competitive advantages.<br> * Gather and communicate customer feedback, competitor intelligence, and market insights to senior management to support strategic decision-making and portfolio expansion.<br> * Maintain accurate and up-to-date customer records, sales activities, and opportunity tracking within the CRM system.<br> * Manage the sales pipeline, customer opportunities, forecasting, and business development activities to ensure consistent achievement of KPIs.<br> * Organize and support product launches, scientific meetings, workshops, conferences, and educational programs to increase product awareness and customer engagement.<br> * Participate in tender submissions, commercial negotiations, pricing discussions, and contract management where applicable.<br> </div>