IT Jobs in Qatar
1030 Jobs Found
Role Description The ICT Teacher is a full-time, on-site position based in Doha, Qatar. This role involves planning and delivering engaging ICT lessons aligned with the American curriculum for various grade levels. Daily responsibilities include preparing lesson plans, teaching concepts in information technology and computer science, assessing student progress, and providing constructive feedback. The teacher will integrate technology into classroom activities, support learners in developing digital literacy and communication skills, and maintain a positive, inclusive learning environment. <br>Qualifications Candidates should be a qualified teacher with appropriate teaching certifications and experience in ICT or related subjects. Candidates should possess strong skills in Information Technology and Computer Science to effectively deliver curriculum content. Candidates should demonstrate effective Communication skills for clear instruction, collaboration with staff, and engagement with learners and families. Candidates should have proven Lesson Planning abilities, including designing structured, age-appropriate, and differentiated ICT lessons. Relevant bachelor’s degree in Information Technology, Computer Science, or a related field is required; advanced degrees are an advantage. Experience teaching in an international or American curriculum school setting is highly beneficial. Ability to use educational technologies, learning management systems, and digital tools to enhance teaching and learning. Commitment to inclusive education, classroom management skills, and a student-centered approach that supports diverse backgrounds and abilities.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the job IT Manager
<ol><li><p>Our client, a leading company in the <strong>automotive industry</strong>, is looking for an experienced <strong>IT Manager</strong> to join their team in <strong>Doha, Qatar</strong>.</p><br><p><strong>Responsibilities</strong></p><br><ul><li>Lead and oversee IT operations across the organization.</li><li>Manage and support Autoline (Keyloop/ADP), Salesforce CRM, and ERP systems.</li><li>Plan and deliver ERP implementations, system upgrades, and migration projects.</li><li>Drive digital transformation initiatives and integrate automotive business applications.</li><li>Manage IT infrastructure, enterprise applications, and third-party vendors.</li><li>Partner with business stakeholders to align technology with operational needs.</li><li>Ensure the reliability, security, and performance of business-critical IT systems across multiple branches.</li></ul><p><strong>Requirements</strong></p><br><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as an IT Manager within the automotive dealership industry.</li><li>Strong hands-on experience with Autoline (Keyloop/ADP), Salesforce CRM, and ERP systems.</li><li>Demonstrated success in ERP implementation, system migration, and digital transformation projects.</li><li>Experience integrating automotive business applications and processes</li></ul></li></ol>
<br>
<br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an experienced IT Manager / Digital Transformation Manager to join a leading organisation based in Doha, Qatar. This is an exciting opportunity for a technology leader to shape and execute the company s IT strategy, drive digital transformation, and oversee enterprise-wide technology operations. The successful candidate will have a strong background in enterprise IT, infrastructure, cybersecurity, digital transformation, and team leadership. Key Responsibilities Provide strategic technology leadership and align IT initiatives with business objectives. Lead and manage the organization s IT infrastructure and operations, ensuring high availability, performance, and security. Develop and implement cybersecurity strategies, policies, and best practices to protect business systems and data. Manage enterprise applications, including ERP, Microsoft 365, cloud platforms, and other business-critical systems. Drive digital transformation initiatives and identify opportunities to improve business processes through technology. Lead the adoption of construction technology, AI, and automation solutions to improve operational efficiency and project delivery. Manage IT vendors, technology partners, software licensing, and service providers. Ensure IT governance, compliance, business continuity, disaster recovery, and risk management frameworks are maintained. Prepare and manage IT budgets, technology roadmaps, and investment plans. Lead, mentor, and develop the internal IT team while fostering a culture of innovation and continuous improvement.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s Degree in Information Technology, Computer Science, Information Systems, or a related discipline. Minimum 10 years of progressive IT experience, including at least 5 years in a leadership or management role. Proven experience leading enterprise IT infrastructure, cloud technologies, networking, cybersecurity, and IT operations. Demonstrated success in delivering digital transformation initiatives and technology modernization projects. Experience managing enterprise applications, ERP systems, Microsoft technologies, and cloud environments. Strong leadership, communication, stakeholder management, and project management skills. Experience working for a large multinational organisation or within the construction, engineering, infrastructure, or industrial sectors is highly desirable. Arabic language skills are preferred.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary<p>We are looking for a Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day-to-day technology operations across the organization.</p><br><br><p>The successful candidate will be responsible for maintaining reliable and secure IT systems, providing advanced technical support, managing Microsoft technologies and infrastructure, coordinating with technology vendors, and supporting the continuous improvement of IT operations.</p><br><br><br>Key Responsibilities<ul><li>Manage and support IT infrastructure, networks, servers, endpoints, and related systems.</li><li>Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments.</li><li>Manage endpoint devices, user accounts, access, and IT assets.</li><li>Support backup, recovery, data protection, and business continuity processes.</li><li>Monitor system performance, availability, security, and overall infrastructure health.</li><li>Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues.</li><li>Support cybersecurity, vulnerability management, access controls, and information security practices.</li><li>Manage employee IT onboarding and offboarding, including user accounts, devices, and access.</li><li>Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources.</li><li>Manage and coordinate with IT vendors, software providers, hardware suppliers, and service providers.</li><li>Review software licenses, IT services, and infrastructure requirements to identify opportunities for cost optimization.</li><li>Support the evaluation and implementation of new IT tools, systems, and technology solutions.</li><li>Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements.</li><li>Prioritize technical incidents and infrastructure requirements according to business needs.</li><li>Provide occasional after-hours or weekend support when required for critical incidents or planned technology activities.</li></ul><br>Requirements<ul><li>Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.</li><li>7-10 years of relevant experience in IT infrastructure, systems administration, and technical support.</li><li>Minimum 3-5 years of experience in a senior, supervisory, technical lead, or similar capacity.</li><li>Strong hands-on experience with Microsoft 365, Microsoft Intune, Azure, and Endpoint Management.</li><li>Good knowledge of Active Directory and Hybrid Active Directory environments.</li><li>Experience with backup and recovery solutions such as Veeam.</li><li>Practical experience with network infrastructure, firewalls, and network security.</li><li>Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness.</li><li>Experience with IT vendors, software licensing, and technology cost optimization.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Good technical documentation and stakeholder communication skills.</li><li>Ability to work independently, manage priorities, and support multiple business requirements.</li><li>Willingness to provide occasional after-hours or weekend support when required.</li></ul>
<br><br> </div>
Job Summary<br><br>We are looking for a Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day-to-day technology operations across the organization.<br><br>The successful candidate will be responsible for maintaining reliable and secure IT systems, providing advanced technical support, managing Microsoft technologies and infrastructure, coordinating with technology vendors, and supporting the continuous improvement of IT operations.<br><br>Key Responsibilities<br><br>Manage and support IT infrastructure, networks, servers, endpoints, and related systems. Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments. Manage endpoint devices, user accounts, access, and IT assets. Support backup, recovery, data protection, and business continuity processes. Monitor system performance, availability, security, and overall infrastructure health. Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues. Support cybersecurity, vulnerability management, access controls, and information security practices. Manage employee IT onboarding and offboarding, including user accounts, devices, and access. Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources. Manage and coordinate with IT vendors, software providers, hardware suppliers, and service providers. Review software licenses, IT services, and infrastructure requirements to identify opportunities for cost optimization. Support the evaluation and implementation of new IT tools, systems, and technology solutions. Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements. Prioritize technical incidents and infrastructure requirements according to business needs. Provide occasional after-hours or weekend support when required for critical incidents or planned technology activities.<br><br>Requirements<br><br>Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.7–10 years of relevant experience in IT infrastructure, systems administration, and technical support. Minimum 3-5 years of experience in a senior, supervisory, technical lead, or similar capacity. Strong hands-on experience with Microsoft 365, Microsoft Intune, Azure, and Endpoint Management. Good knowledge of Active Directory and Hybrid Active Directory environments. Experience with backup and recovery solutions such as Veeam. Practical experience with network infrastructure, firewalls, and network security. Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness. Experience with IT vendors, software licensing, and technology cost optimization. Strong troubleshooting and problem-solving abilities. Good technical documentation and stakeholder communication skills. Ability to work independently, manage priorities, and support multiple business requirements. Willingness to provide occasional after-hours or weekend support when required.
Group Head of ITLocation: Doha, Qatar Sector: Leading Enterprise Group (Confidential) Reporting To: Group Chief Operating Officer (GCOO)<br>About the Role We are seeking a strategic, forward-thinking Group Head of IT to lead the enterprise-wide technology function for a prestigious group based in Doha, Qatar. Reporting directly to the Group COO, you will shape and execute the group’s technology vision—defining the IT strategy, establishing modern governance frameworks, and driving digital enablement across diverse business units. You will lead a high-performing team covering IT Operations, Applications, Infrastructure, and Cybersecurity to ensure seamless, secure, and business-aligned service delivery.<br>Key Responsibilities<br>Strategic IT Leadership: Formulate and execute long- and short-term IT strategies, technology roadmaps, and enterprise architecture aligned with group business goals. Budget & Financial Governance: Manage the group IT budget, oversee capital and operational expenditure, and conduct cost-benefit analyses to ensure maximum ROI on technology investments. Infrastructure & Applications Management: Oversee the deployment, performance, and optimization of enterprise applications, network infrastructure, databases, and IT service desk operations. Cybersecurity & Compliance: Implement robust cybersecurity controls, data governance, backup/disaster recovery protocols, and ensure strict adherence to regulatory and data protection standards. Vendor & Partnership Management: Select, negotiate with, and manage strategic IT vendors, managed service providers, and software partners. Project Delivery & Business Alignment: Lead cross-functional IT initiatives, application integration, and digital transformation projects across group operations. Team Leadership: Direct and mentor direct reports (Application Specialists, IT Admins, Security Engineers), setting clear performance objectives and fostering continuous professional development.<br>Requirements & Qualifications<br>Education: Bachelor’s degree or Diploma in Computer Science, Information Technology, Engineering, or an allied technical field. Experience: 10 to 15 years of progressive IT experience, with a proven track record as Head of IT, Head of Applications, or Senior IT Director managing group-level or enterprise environments. Technical Breadth: Deep expertise across Enterprise Architecture, Network Infrastructure, Database Administration, IT Service Management (ITSM), and modern Cybersecurity frameworks (encryption, access controls, risk mitigation). Leadership Capabilities: Exceptional strategic planning, vendor management, stakeholder engagement, and team leadership skills. Location: Based in or willing to relocate to Doha, Qatar.<br>Why Apply? This is a pivotal executive leadership role offering the opportunity to drive group-wide IT modernization and governance within a dynamic, high-growth environment in Qatar.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a skilled ICT Governance & Change Management Specialist to lead and govern the technology change management lifecycle. The role ensures that all technology changes are implemented in a controlled, compliant, and business-aligned manner, minimizing risk while maximizing value. This position plays a critical role in maintaining operational stability and enabling continuous improvement. The contract duration is 12 months, with the possibility of extension based on departmental requirements.</p><p>Key Responsibilities:</p><ul><li>Lead and govern the end-to-end technology change management lifecycle</li><li>Develop, implement, and enforce change management policies, standards, and frameworks</li><li>Manage and facilitate Change Advisory Board (CAB) meetings</li><li>Assess and approve technology change requests based on risk, impact, and readiness</li><li>Ensure technology changes align with overall business strategy and objectives</li><li>Oversee change impact assessments, rollback plans, and implementation schedules</li><li>Monitor change performance, success rates, and post-implementation reviews (PIRs)</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Information Technology, Computer Science, or a related discipline</p><p>Minimum 5 years of experience in ICT operations, change management, or a related role</p><p>Strong knowledge of IT service management and change management best practices</p><p>Experience working with governance frameworks and structured approval processes</p><p>Excellent analytical, coordination, and documentation skills</p><p>Proficiency in Arabic and English (spoken and written)</p><p>Relevant certifications (e.g., ITIL, COBIT) are considered a plus</p><p></p></section>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will be consulted for overseeing the IT Service Management (ITSM) program, functioning as an objective body that reviews and evaluates IT Service Management operations and delivery within the Group Information Technology Division (GITD). The role ensures management and employees comply with ITSM rules and regulations, IT policies and procedures are followed, and organizational behavior meets the Bank's Standards of Conduct.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial Develop, maintain, and revise ITSM policies and procedures for ITD operations and compliance. Support the day-to-day operation of the ITSM Program. Support corrective action plans to resolve IT-related issues and provide guidance to prevent recurring problems. Delegate and direct service tasks, monitor project progress, and manage service team members to ensure objectives are achieved. Assist with administrative activities including invoice management, order processing, and inventory tracking. Monitor Service Desk performance and improve service methods to increase productivity and customer satisfaction. Monitor department issues and client complaints and develop corrective measures to reduce recurring incidents. Implement KPIs and best practices for IT Service Management. Promote cost consciousness, efficiency, and productivity while minimizing costs and waste. Act within delegated authority limits. Customer (Internal & External) Monitor and coordinate ITD compliance and governance activities. Ensure proper reporting of ITD violations or potential violations. Coordinate across IT departments regarding Service Management policies, standards, procedures, and guidelines. Ensure confidentiality, integrity, and reliability of IT documentation. Assist customers with queries related to Bank products and services. Maintain activities in accordance with Service Level Agreements (SLAs). Build and maintain effective relationships with related departments and units. Provide timely and accurate information to auditors, compliance, financial control, and risk functions when required. Internal (Processes, Products, Regulatory) Support closure of audit gaps across ITD related to IT processes and systems. Assess IT-related risks and prepare remediation plans. Ensure policies, standards, procedures, guidelines, and system documentation are followed. Review project documentation produced by IT departments to ensure compliance with documentation standards. Learning & Knowledge Maintain strong knowledge and expertise in professional IT documentation. Possess technical understanding of IT systems for effective documentation. Identify and pursue professional development opportunities. Design and implement efficient procedures for distributing and installing changes to IT systems. Ensure implementations are traceable, secure, authorized, tested, and properly maintained. Maintain software master copies and configuration management databases. Train new employees on ITSM procedures. Maintain knowledge of ITIL v3 and related technologies. Keep current with developments in the professional field.<br><br>Education/Experience Requirements<br><br>Bachelor's degree in Computer Science, Computer Engineering, or related discipline. MBA or Master's degree is an advantage. Experience in:IT Service Management documentation IT Governance Information Security Technical documentation of IT systems Minimum 4 years of experience in a major bank. At least 2-4 years of experience in an IT Service Management operations function. ITSM training courses and certifications are preferred. ITIL Foundation certification is mandatory. ITIL Practitioner certification is preferred. Any ITSM certification is an advantage<br>Note: you will be required to attach the following:<br><br>Resume/CVQID | Front & Back (For Qatar Residents) Passport Education Certificate Experience Certificates
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Summary</b></p>
<p >We are seeking an experienced IT Internal Auditor to assess information technology controls, identify risks, and evaluate the effectiveness of IT processes and systems. The ideal candidate will have hands-on experience with ACL data analytics tools, along with knowledge of IT general controls, application controls, and audit methodologies.</p>
<p><b> </b></p>
<p><b>Key Responsibilities</b></p>
<p><span><span>·<span> </span></span></span>Plan and execute IT audits based on risk assessments and organizational objectives.</p>
<p><span><span>·<span> </span></span></span>Evaluate IT General Controls (ITGCs), including access management, change management, IT operations, backup, and security controls.</p>
<p><span><span>·<span> </span></span></span>Assess application controls and business processes to identify control gaps and risks.</p>
<p><span><span>·<span> </span></span></span>Use ACL (Audit Command Language) to extract, analyze, and validate large volumes of data.</p>
<p><span><span>·<span> </span></span></span>Develop ACL scripts to perform data testing, identify exceptions, duplicates, unusual transactions, and control violations.</p>
<p><span><span>·<span> </span></span></span>Perform continuous auditing and data analytics to identify trends, anomalies, and potential risks.</p>
<p><span><span>·<span> </span></span></span>Review user access, segregation of duties, privileged access, and system activity logs.</p>
<p><span><span>·<span> </span></span></span>Test the completeness and accuracy of data used in audit procedures.</p>
<p><span><span>·<span> </span></span></span>Document audit procedures, findings, evidence, risks, and recommendations.</p>
<p><span><span>·<span> </span></span></span>Prepare clear audit reports and communicate findings to management and stakeholders.</p>
<p><span><span>·<span> </span></span></span>Track remediation activities and perform follow-up testing.</p>
<p><span><span>·<span> </span></span></span>Support compliance audits related to frameworks and regulations such as COBIT, ISO 27001, PCI DSS, or applicable regulatory requirements.</p>
<p><span><span>·<span> </span></span></span>Collaborate with internal audit team members, information security, risk management, compliance, and IT teams.</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Qualifications</b></p>
<p><span><span>·<span> </span></span></span>Bachelor's degree in Information Technology, Computer Science, Accounting, Finance, or a related field.</p>
<p><span><span>·<span> </span></span></span>Experience in IT auditing, internal auditing, technology risk, or information security.</p>
<p><span><span>·<span> </span></span></span>Practical experience using ACL for audit data analysis.</p>
<p><span><span>·<span> </span></span></span>Strong understanding of ITGCs and application controls.</p>
<p><span><span>·<span> </span></span></span>Knowledge of risk-based audit methodologies and internal control frameworks.</p>
<p><span><span>·<span> </span></span></span>Strong analytical, problem-solving, documentation, and communication skills.</p>
<p><b> </b></p>
<p><b>Preferred Certifications</b></p>
<p><span><span>·<span> </span></span></span>CISA - Certified Information Systems Auditor</p>
<p><span><span>·<span> </span></span></span>CIA - Certified Internal Auditor</p>
<p><span><span>·<span> </span></span></span>CRISC - Certified in Risk and Information Systems Control</p>
<p><span><span>·<span> </span></span></span>ISO 27001 - information security management systems (ISMS)</p>
<p><span><span>·<span> </span></span></span>Or other relevant information-security certification</p></div>
We are currently seeking an experienced Head of IT to join our IT Department as part of our continued digital transformation and technology development. The successful candidate will be responsible for overseeing IT operations, Oracle ERP initiatives, data migration projects, and technology solutions while ensuring system reliability, data integrity, and alignment with business.<br>Job Responsibilities:Lead and manage data migration projects, including planning, data extraction, cleansing, transformation, validation, reconciliation, and migration activities. Manage and support Oracle ERP systems, ensuring effective system performance, business continuity, and alignment with organizational requirements. Coordinate with business stakeholders, functional teams, vendors, and technical teams to deliver Oracle ERP and data migration projects successfully. Oversee system integration, data interfaces, and migration activities between Oracle ERP and other business applications. Develop project plans, timelines, risk assessments, and implementation strategies for ERP and data-related initiatives. Ensure data accuracy, integrity, security, and compliance throughout migration and system implementation activities. Manage IT vendors and external consultants, ensuring deliverables meet agreed requirements, timelines, and quality standards. Provide leadership and technical guidance to the IT team while ensuring effective support and resolution of system-related issues. Identify opportunities to improve business processes through ERP optimization, automation, system integration, and digital transformation. Prepare technical documentation, project reports, system procedures, and management updates as required. Conduct application testing, system integration testing, user acceptance testing, and production support. Ensure data integrity, application security, access controls, and adherence to Oracle development standards and best practices. Prepare technical documentation, system specifications, user manuals, and documentation of application changes.<br>Qualifications:Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.8–10 years of relevant IT experience, with proven experience in IT management, ERP implementation, or technology project management. Strong hands-on experience with Oracle ERP and related enterprise applications. Proven experience managing data migration projects, including ETL, data cleansing, transformation, validation, reconciliation, and cutover activities. Experience with Oracle E-Business Suite (EBS), Oracle Fusion Cloud ERP, or similar Oracle ERP platforms. Strong understanding of ERP integrations, databases, APIs, and system interfaces. Experience in managing IT projects, vendors, stakeholders, and cross-functional teams. Strong analytical, problem-solving, communication, and leadership skills.<br>If you have relevant experience and are interested in exploring this opportunity:Please complete and submit the Application Form. Submit your latest CV through Easy Apply.
Instructors at Qatar Technical Institute (QTI) form the backbone of the training ecosystem and play a critical role in delivering high-quality vocational, technical and defence training in accordance with the Ministry of Education and Higher Education (MoEHE) standards. The IT instructor works in the General Studies department, which forms the first year of a two-year diploma.<br><br>The primary role of the IT Instructor is to deliver the Information Technology curriculum to military students in accordance with all policies and processes at the QTI. The role involves teaching and supporting the creation, maintenance, and delivery of Information Technology subjects, including Microsoft Word, Microsoft Excel, Email Applications, and Microsoft Power Point, to specific standards within the General Studies department.<br><br>The ideal candidate will have the ability to plan and implement engaging lessons based on MoEHE curriculum. They will create an inclusive learning environment that supports student success while maintaining academic rigor and adherence to institutional standards. The ideal candidate will demonstrate strong communication skills, a commitment to student-centered learning, and the ability to inspire interest and achievement in the different subjects within Information Technology.<br><br>The role involves engaging in regular feedback meetings with Senior Instructors in support of continuous improvement of the instructor’s classes and the department as a whole. Taking ownership of their classes and leading by example, the instructor must demonstrate professionalism and flexibility. The instructor must also demonstrate a commitment to continuous professional development and continuous improvement initiatives within the QTI.<br><br>The ideal candidate will demonstrate flexibility and adaptability in responding to changing priorities, student needs, and organisational requirements. They will work collaboratively with colleagues and military stakeholders to support student achievement and departmental objectives, fostering positive and productive working relationships across the organisation. The instructor will be agile to meet evolving educational and organizational requirements, embracing change and maintaining a proactive approach to ensure the continued success of students, the department, and the QTI.<br><br>Key Aspects Of The Role<br><br>Deliver high-quality Information Technology instruction in accordance with QTI policies, procedures, and curriculum requirements. Support military students in achieving academic success and developing practical digital skills in Microsoft Word, Microsoft Excel, Email Applications, and Microsoft Power Point. Contribute to curriculum development, quality assurance, and continuous improvement initiatives within the General Studies department. Foster a positive, inclusive, and student-centred learning environment that promotes engagement, problem-solving, digital literacy, and responsible use of technology. Work collaboratively with colleagues and military stakeholders to support student achievement and departmental objectives. Maintain accurate records and meet all reporting, administrative, and performance management requirements.<br><br>Key Values<br><br>Demonstrate and embody core values of:<br><br>Knowledge: Demonstrate a commitment to continuous learning, applying expertise and insights to make decisions, solve problems and contribute to organisational success. Agility: Adapt quickly to changing priorities, customer requirements, and business needs, embracing flexibility to deliver organisational success. Trust: Build and maintain strong relationships through transparency, reliability, and collaboration, fostering confidence among colleagues and customers. Decency: Act with respect, integrity and fairness, promoting an inclusive and supportive workplace.<br><br>Core Responsibilities<br><br> Training Delivery Teach Microsoft Word, Microsoft Excel, Email Applications, Microsoft Power Point, and related Information Technology subjects within the General Studies programme. Plan, prepare, and deliver engaging lessons that meet curriculum requirements and address diverse student needs. Apply effective classroom management strategies and maintain a positive learning environment. Provide academic and pastoral support to students throughout their learning journey. Student Progress Assess student learning using formative and summative assessment methods. Provide timely and constructive oral and written feedback. Monitor, record, and report student progress, attendance, and behaviour in accordance with QTI requirements. Curriculum Development and Quality Improvement Contribute to the development, review, and enhancement of curriculum materials and teaching resources. Participate in lesson observations, feedback processes, and professional development activities. Support departmental continuous improvement initiatives and share best practice with colleagues. Administration and Professional Responsibilities Maintain accurate student and administrative records within required timescales. Use approved teaching and administrative technologies effectively. Provide teaching cover when required. Follow established communication and reporting procedures. Engage fully with QTI performance management processes and professional standards. Maintain a professional classroom environment. Health, Safety and Environment (SHE) Comply with all QTI health, safety, and environmental policies and procedures. Complete all mandatory SHE training and demonstrate safe working practices. Promote a safe, disciplined, and professional learning environment within classrooms and training facilities. Military Environment Build and maintain positive professional relationships with military personnel. Operate professionally and respectfully within the military training environment.<br><br>Requirements<br><br>Qualification/Trade Knowledge:<br><br>Essential<br><br>Holds qualified teacher status or a relevant education and training qualification (e.g. PGCE, B. Ed., M. Ed., MA, BA, Diploma, or equivalent) in Information Technology, Computer Science, Educational Technology, Digital Skills Training, Education, or a related field. Relevant experience teaching Information Technology subjects to international students in a range of contexts. Knowledge and experience teaching Microsoft Word, Microsoft Excel, Email Applications, Microsoft Power Point, and other essential digital literacy or office productivity applications. Demonstrable soft skills across a multi-disciplinary department. Ability to use a range of teaching and administrative technologies. Strong classroom management, communication, and interpersonal skills. Commitment to cultural sensitivity, professionalism, and continuous improvement. <br><br>Desirable<br><br>Demonstrated knowledge, skills, professional certifications, and/or industry experience in one or more of the following subject areas:Java, Python, object-oriented programming, data structures, algorithms, debugging, testing, computer architecture, assembly language, operating systems, network fundamentals, network configuration, cybersecurity principles, applied cryptography, secure communication, database design, AI concepts, machine learning basics, data modelling, analytics, visualization techniques, forensic principles, evidence acquisition, preservation, reporting, SIEM tools (Splunk, Sentinel, QRadar), cloud, mobile, IoT, encryption challenges, cybersecurity analytics, mathematical reasoning applied to computing (storage, bandwidth, data representation)., and Cybersecurity Project Work. Experience within a military setting. Teaching experience in the Middle East. Arabic language In addition to the primary teaching specialism, Instructors may be required to support the delivery, development, assessment, verification, and administration of other subject areas, programmes, or training activities within the organisation as directed by the Customer, Line Manager, Head of Department, or Head of the Organisation. Such responsibilities will be allocated based on the Instructors/Lecturers qualifications, professional experience, industry background, demonstrated competence, and previous teaching or training experience. Where appropriate, Instructors/Lecturers may be provided with internal training, mentoring, professional development, or familiarisation activities to enable them to undertake additional teaching and training responsibilities effectively.
Instructors at Qatar Technical Institute (QTI) form the backbone of the<br><br>training ecosystem and play a critical role in delivering high-quality<br><br>vocational, technical and defence training in accordance with the Ministry of<br><br>Education and Higher Education (MoEHE) standards. The IT instructor works in<br><br>the General Studies department, which forms the first year of a two-year<br><br>diploma.<br><br>The primary role of the IT Instructor is to deliver the Information<br><br>Technology curriculum to military students in accordance with all policies and<br><br>processes at the QTI. The role involves teaching and supporting the creation,<br><br>maintenance, and delivery of Information Technology subjects, including<br><br>Microsoft Word, Microsoft Excel, Email Applications, and Microsoft Power Point,<br><br>to specific standards within the General Studies department.<br><br>The ideal candidate will have the ability to plan and implement engaging<br><br>lessons based on MoEHE curriculum. They will create an inclusive learning<br><br>environment that supports student success while maintaining academic rigor and<br><br>adherence to institutional standards. The ideal candidate will demonstrate<br><br>strong communication skills, a commitment to student-centered learning, and the<br><br>ability to inspire interest and achievement in the different subjects within<br><br>Information Technology.<br><br>The role involves engaging in regular feedback<br><br>meetings with Senior Instructors in support of continuous improvement of the<br><br>instructor’s classes and the department as a whole. Taking ownership of their<br><br>classes and leading by example, the instructor must demonstrate professionalism<br><br>and flexibility. The instructor must also demonstrate a commitment to<br><br>continuous professional development and continuous improvement initiatives<br><br>within the QTI.<br><br>The ideal candidate will demonstrate flexibility and adaptability in<br><br>responding to changing priorities, student needs, and organisational<br><br>requirements. They will work collaboratively with colleagues and military<br><br>stakeholders to support student achievement and departmental objectives,<br><br>fostering positive and productive working relationships across the<br><br>organisation. The instructor will be agile to meet evolving educational and<br><br>organizational requirements, embracing change and maintaining a proactive<br><br>approach to ensure the continued success of students, the department, and the<br><br>QTI.<br><br>Key Aspects Of The Role<br><br>Deliver high-quality Information Technology instruction in accordance with QTI policies, procedures, and curriculum requirements. Support military students in achieving academic success and developing practical digital skills in Microsoft Word, Microsoft Excel, Email Applications, and Microsoft Power Point. Contribute to curriculum development, quality assurance, and continuous improvement initiatives within the General Studies department. Foster a positive, inclusive, and student-centred learning environment that promotes engagement, problem-solving, digital literacy, and responsible use of technology. Work collaboratively with colleagues and military stakeholders to support student achievement and departmental objectives. Maintain accurate records and meet all reporting, administrative, and performance management requirements.<br><br>Key Values<br><br>Demonstrate and embody core values of:<br><br>Knowledge: Demonstrate a commitment to continuous learning, applying expertise and insights to make decisions, solve problems and contribute to organisational success. Agility: Adapt quickly to changing priorities, customer requirements, and business needs, embracing flexibility to deliver organisational success. Trust: Build and maintain strong relationships through transparency, reliability, and collaboration, fostering confidence among colleagues and customers. Decency: Act with respect, integrity and fairness, promoting an inclusive and supportive workplace.<br><br>Core Responsibilities<br><br> Training Delivery Teach Microsoft Word, Microsoft<br><br>Excel, Email Applications, Microsoft Power Point, and related Information<br><br>Technology subjects within the General Studies programme.<br><br> Plan, prepare, and deliver engaging<br><br>lessons that meet curriculum requirements and address diverse student needs.<br><br> Apply effective classroom<br><br>management strategies and maintain a positive learning environment.<br><br> Provide academic and pastoral<br><br>support to students throughout their learning journey.<br><br> Student Progress Assess student learning using<br><br>formative and summative assessment methods.<br><br> Provide timely and constructive<br><br>oral and written feedback.<br><br> Monitor, record, and report student<br><br>progress, attendance, and behaviour in accordance with QTI requirements.<br><br> Curriculum Development and Quality Improvement Contribute to the development,<br><br>review, and enhancement of curriculum materials and teaching resources.<br><br> Participate in lesson observations,<br><br>feedback processes, and professional development activities.<br><br> Support departmental continuous<br><br>improvement initiatives and share best practice with colleagues.<br><br> Administration and Professional Responsibilities Maintain accurate student and<br><br>administrative records within required timescales.<br><br> Use approved teaching and<br><br>administrative technologies effectively.<br><br> Provide teaching cover when<br><br>required.<br><br> Follow established communication<br><br>and reporting procedures.<br><br> Engage fully with QTI performance<br><br>management processes and professional standards.<br><br> Maintain a professional classroom<br><br>environment.<br><br> Health, Safety and Environment (SHE) Comply with all QTI health, safety,<br><br>and environmental policies and procedures.<br><br> Complete all mandatory SHE training<br><br>and demonstrate safe working practices.<br><br> Promote a safe, disciplined, and<br><br>professional learning environment within classrooms and training facilities.<br><br> Military Environment Build and maintain positive<br><br>professional relationships with military personnel.<br><br> Operate professionally and<br><br>respectfully within the military training environment.<br><br>Requirements<br><br>Qualification/Trade<br><br>Knowledge<br><br>Essential:<br><br>Holds qualified teacher status or a relevant education and training qualification (e.g. PGCE, B. Ed., M. Ed., MA, BA, Diploma, or equivalent) in Information Technology, Computer Science, Educational Technology, Digital Skills Training, Education, or a related field. Relevant experience teaching Information Technology subjects to international students in a range of contexts. Knowledge and experience teaching Microsoft Word, Microsoft Excel, Email Applications,<br><br>Microsoft Power Point, And Other Essential Digital Literacy Or Office<br><br>productivity applications.<br><br>Demonstrable soft skills across a multi-disciplinary department. Ability to use a range of teaching and administrative technologies. Strong classroom management, communication, and interpersonal skills. Commitment to cultural sensitivity, professionalism, and continuous improvement. <br><br>Desirable<br><br>Demonstrated knowledge, skills, professional certifications, and/or industry experience in one or more of the following subject areas:Java, Python, object-oriented programming, data structures, algorithms, debugging, testing, computer architecture, assembly language, operating systems, network fundamentals, network configuration, cybersecurity principles, applied cryptography, secure communication, database design, AI concepts, machine learning basics, data modelling, analytics, visualization techniques, forensic principles, evidence acquisition, preservation, reporting, SIEM tools (Splunk, Sentinel, QRadar), cloud, mobile, IoT, encryption challenges, cybersecurity analytics, mathematical reasoning applied to computing (storage, bandwidth, data representation)., and Cybersecurity Project Work. Experience within a military setting. Teaching experience in the Middle East. Arabic language In addition to the primary teaching specialism, Instructors may be required to support the delivery, development, assessment, verification, and administration of other subject areas, programmes, or training activities within the organisation as directed by the Customer, Line Manager, Head of Department, or Head of the Organisation. Such responsibilities<br>Will Be Allocated Based On The Instructors/Lecturers Qualifications,<br><br>professional experience, industry background, demonstrated competence, and<br><br>previous teaching or training experience. Where appropriate, Instructors/Lecturers<br><br>may be provided with internal training, mentoring, professional development, or<br><br>familiarisation activities to enable them to undertake additional teaching and<br><br>training responsibilities effectively.
<p>Head of IT & Digital Transformation Manager
Working with Industry Leaders in an innovative & forward thinking business. Are you a tech leader wanting to take control of multiple businesses working with driven and passionate leaders / owners. You will implement real change and oversee the department and strategy.
International business operating globally but HQ in Qatar - Doha
Group owns 50 + Businesses across Multiple Sectors
You
Must be open to International Travel
Role is based from the Head office in Doha , you will be working with the owners operating a 5 Day working Week
The Role
Technology Leadership
Infrastructure & Operations
Cybersecurity
Enterprise applications
Construction technology - BIM , Project Controls
Artificial Intelligence and Automation
Vendor management
Governance & compliance
Leadership for IT team - develop & mentor
Reporting directly to the Executive Director, you will take ownership of the Group's technology strategy, ensuring that IT becomes a true commercial enabler across every one of the business units.
You'll lead the modernization of infrastructure, strengthen cybersecurity, introduce AI-driven business solutions and oversee the implementation of innovative technologies that improve operational performance and decision-making.</p><p>What's on Offer
Up to QAR 65,000 per month for the PERFECT candidate
Medical & Life cover
Annual flights to home country
Lucrative Bonus Scheme
International travel
Opportunity to shape the technology strategy of a diverse international group
Long-term career progression & growth
Qualifications & Personal Skills
Bachelor's degree in Computer Science, Information Technology, Information Systems ideally from a European or US university
Fluent English & Arabic
Minimum 5 years in a leadership position for a Major Technology Business
Strong knowledge of cloud technologies (Azure preferred)
Experience with Microsoft 365 administration
Strong networking and infrastructure knowledge
Experience with cybersecurity best practices
Familiarity with ERP implementation and administration
Strong communication skills - can relay the message in the right manner
Technology Skills
Excellent project management and communication skills.
Preferred Experience
Construction or engineering industry experience.
BIM and construction technology
AI implementation in enterprise environments.
ISO 27001 familiarity.
Microsoft Azure certifications
Cisco certifications
VMware or Hyper-V
Power BI
Microsoft Power Platform
SharePoint Online
Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar
construction platforms</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Description<br><p>We are currently looking for IT Support for our Qatar operations</p><br><p>Required Qualifications</p><br><p>• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p><br><p>• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p><br><p>• Experience supporting Microsoft 365 environments.</p><br><p>• Knowledge of Active Directory and Microsoft Intune.</p><br><p>• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p><br><p>• Experience with Windows 11 administration and troubleshooting.</p><br><p>Technical Skills</p><br><p>• Microsoft 365 Administration</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory Users & Computers</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• Windows 11 Support</p><br><p>• Endpoint Patching & Updates</p><br><p>• Microsoft Exchange Online</p><br><p>• Network and Wi-Fi Troubleshooting</p><br><p>• Printer Management Systems</p><br><p>• Backup Monitoring and Recovery</p><br><p>• User Access Management</p><br><p>• Computer Account Management</p><br><p>• IT Asset Management</p><br><p>Language Requirements</p><br><p>• Fluent in Arabic and English (spoken and written).</p><br><p>Preferred Skills</p><br><p>• Knowledge of Microsoft Defender and security best practices.</p><br><p>• ITIL Foundation certification.</p><br><p>• Microsoft Certified: Modern Desktop Administrator or equivalent.</p><br><p>• Experience with access control systems and card management solutions.</p><br><p>• Experience with ticketing systems and SLA-driven support environments.</p><br><p>Key Competencies</p><br><p>• Excellent communication and customer service skills.</p><br><p>• Strong troubleshooting and analytical abilities.</p><br><p>• Ability to prioritize and manage multiple support requests.</p><br><p>• Team-oriented with a proactive approach to problem-solving.</p><br><p>• Strong documentation and organizational skills.</p><br><p>Experience Level: Mid-Level (4-6 years)</p><br><p>Languages: Arabic & English (Mandatory)</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Job Summary</strong> We are looking for a motivated and results-driven IT Sales Executive to join our team. The ideal candidate will be responsible for generating new business opportunities, building strong client relationships, and selling IT products, software solutions, cloud services, managed services, and IT support solutions. The successful candidate should have excellent communication and negotiation skills, with a proven ability to achieve sales targets.</p><p><strong>Key Responsibilities</strong> Identify and develop new business opportunities through networking, cold calling, referrals, and lead generation. Promote and sell IT products, software, hardware, cloud solutions, cybersecurity solutions, managed IT services, and annual maintenance contracts (AMC). Meet with prospective clients to understand their business requirements and recommend suitable IT solutions. Prepare and deliver sales presentations, proposals, quotations, and product demonstrations. Negotiate pricing, terms, and contracts to successfully close sales. Build and maintain long-term relationships with new and existing customers. Coordinate with technical and support teams to ensure successful implementation of solutions. Maintain accurate records of sales activities, customer interactions, and opportunities using CRM software. Stay up to date with industry trends, emerging technologies, and competitor activities. Achieve monthly, quarterly, and annual sales targets.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications</b></p><p>Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.</p><p>2 5 years of experience in IT sales, technology solutions, or B2B sales.</p><p>Strong knowledge of IT products, software, networking, cloud computing, cybersecurity, and managed services.</p><p>Excellent communication, presentation, and negotiation skills.</p><p>Proven ability to achieve and exceed sales targets.</p><p>Proficiency in Microsoft Office and CRM tools.</p><p>Valid driving license is an advantage.</p><p></p></section>
<p>Head of IT & Digital Transformation Manager
Working with Industry Leaders in an innovative & forward thinking business. Are you a tech leader wanting to take control of multiple businesses working with driven and passionate leaders / owners. You will implement real change and oversee the department and strategy.
International business operating globally but HQ in Qatar - Doha
Group owns 50 + Businesses across Multiple Sectors
You
Must be open to International Travel
Role is based from the Head office in Doha , you will be working with the owners operating a 5 Day working Week
The Role
Technology Leadership
Infrastructure & Operations
Cybersecurity
Enterprise applications
Construction technology - BIM , Project Controls
Artificial Intelligence and Automation
Vendor management
Governance & compliance
Leadership for IT team - develop & mentor
Reporting directly to the Executive Director, you will take ownership of the Group's technology strategy, ensuring that IT becomes a true commercial enabler across every one of the business units.
You'll lead the modernization of infrastructure, strengthen cybersecurity, introduce AI-driven business solutions and oversee the implementation of innovative technologies that improve operational performance and decision-making.</p><p>What's on Offer
Up to QAR 65,000 per month for the PERFECT candidate
Medical & Life cover
Annual flights to home country
Lucrative Bonus Scheme
International travel
Opportunity to shape the technology strategy of a diverse international group
Long-term career progression & growth
Qualifications & Personal Skills
Bachelor's degree in Computer Science, Information Technology, Information Systems ideally from a European or US university
Fluent English & Arabic
Minimum 5 years in a leadership position for a Major Technology Business
Strong knowledge of cloud technologies (Azure preferred)
Experience with Microsoft 365 administration
Strong networking and infrastructure knowledge
Experience with cybersecurity best practices
Familiarity with ERP implementation and administration
Strong communication skills - can relay the message in the right manner
Technology Skills
Excellent project management and communication skills.
Preferred Experience
Construction or engineering industry experience.
BIM and construction technology
AI implementation in enterprise environments.
ISO 27001 familiarity.
Microsoft Azure certifications
Cisco certifications
VMware or Hyper-V
Power BI
Microsoft Power Platform
SharePoint Online
Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar
construction platforms</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The position is responsible for analyzing, designing, implementing, and optimizing technology solutions that support business operations. This role serves as a key bridge between business stakeholders and technical teams, ensuring that IT systems, processes, and data workflows operate efficiently, securely, and in alignment with organizational goals.<br>Also the role is for experienced Senior Full Stack Developer capable of designing, developing, and maintaining complex end-to-end applications. The ideal candidate will be proficient in Java 21 + for enterprise backend development, Flutter for mobile and web applications, and React for modern web and mobile interfaces.<br>This position is responsible for leading the design, development, and implementation of software solutions.<br>Guarantee the quality of deliverables and apply good software development practices. <br>The role collaborates with cross-functional teams to analyze requirements. <br>The Senior Software Developer also provides technical guidance, mentorship, and project management expertise to deliver successful software projects.</p><br><br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Lead the design and implementation of complex software solutions, ensuring code meets quality standards and project requirements.</p><br>
<p>Provide guidance to junior developers, sharing knowledge and best practices to enhance the team’s overall skill sets.</p><br>
<p>Conduct code reviews to ensure adherence to coding standards, best practices, and maintainability.</p><br>
<p>Contribute t to architectural decisions, helping design a scalable and efficient system that meets business Objectives.</p><br>
<p>Analyze complex technical issues and provide effective solutions, troubleshoot problems, and optimize software performance.</p><br>
<p>Collaborate with Project managers to define project timelines, estimate development efforts, and ensure timely delivery of high-quality software.</p><br>
<p>Stay abreast of industry trends, evaluate modern technologies, and recommend adoption or adaptation to improve the development process.</p><br>
<p>Actively participate in process improvement initiatives, identify opportunities to enhance development workflows, and contribute to the overall efficiency of the development team.</p><br>
<p>Create and maintain technical documentation including specifications, system architecture, and code documentation.</p><br>
<p>Ensure code quality.</p><br>
<p>Evangelize the use of different design patterns</p><br>
<p>Develop and maintain scalable backend services using Java 21 (Spring Boot), microservices</p><br>
<p>Build responsive, high-performance web interfaces using React.</p><br>
<p>Develop cross-platform mobile applications using Flutter (Android & iOS).</p><br>
<p>Participate in designing scalable and secure software architectures.</p><br>
<p>Integrate RESTful APIs, GraphQL services, and external systems.</p><br>
<p>Lead code reviews and mentor junior and mid-level developers.</p><br>
<p>Implement and optimize CI/CD pipelines and ensure code quality through testing.</p><br><br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Expertise in one or more programming languages commonly used in software development, such as Java, Python, C++, C#, .Net, JavaScript, or others,</p><br>
<p>Clear knowledge of Object-Oriented Programming.</p><br>
<p>Strong knowledge of software design patterns</p><br>
<p>Depth understanding of the entire software development process, from requirements analysis to design, implementation, testing, deployment, and maintenance (SDLC).</p><br>
<p>Strong analytical and problem-solving skills, creativity, adaptability, and a passion for learning.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>IT Architecture Standards and Procedures L3<br>Applications Development Standards and Procedures L3<br>IT Standards and Procedures L3<br>Agility<br>Object Oriented Standards and Procedures L3<br>Cyber Security L3<br><br><br><u><b>Education</b></u>
<br>Master's degree in Information Technology or Computer Science<br>Profesional degree in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle<br><br><br><br>
</div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an experienced and innovative Senior IT/ICT Engineer with a strong background in the design, implementation, and management of data center, telecommunications, and ICT systems. The ideal candidate will have expertise in both operational and strategic roles, focusing on creating scalable, secure, and cutting-edge solutions for enterprise and telecommunications environments. Key Responsibilities: Design & Architecture: Develop and design comprehensive IT/ICT solutions, including data center infrastructure, network architecture, and telecommunication systems. Create detailed technical blueprints, diagrams, and documentation for new and existing infrastructure. Ensure that designs align with business goals, scalability, and industry best practices. Implementation & Deployment: Lead the end-to-end implementation of IT/ICT projects, including system integration, configuration, and testing. Oversee deployments in data centers and telecommunications environments, ensuring minimal downtime. Provide technical leadership during rollouts, migrations, and upgrades. Data Center Operations: Architect and manage data center infrastructure, including compute, storage, and network components. Optimize performance and reliability through advanced virtualization, automation, and monitoring techniques. Ensure robust disaster recovery and business continuity strategies are in place. Telecommunications (Telco) Systems: Design and implement telco solutions, including WAN, SD-WAN, MPLS, and advanced carrier-grade networks. Collaborate with telco providers to design efficient connectivity solutions. Maintain and enhance monitoring and analytics systems to ensure optimal performance. ICT Systems: Develop enterprise ICT solutions, such as unified communications, enterprise collaboration tools, and cloud integrations. Ensure seamless integration between ICT systems and data center/telco environments. Drive innovation by adopting and deploying emerging ICT technologies. Project Leadership: Manage complex projects involving multi-vendor systems, cross-functional teams and sub-contractors. Deliver projects on time, ensuring technical excellence and alignment with business objectives. Provide mentorship and training to junior engineers and team members. Security & Compliance: Design systems with a focus on security, compliance, and resilience. Ensure adherence to industry standards and regulations, including ISO 27001, GDPR, and others. Proactively identify and mitigate risks in IT/ICT infrastructure.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field.</li><li>8+ years of experience in IT/ICT engineering, with significant exposure to design and implementation in data center and telco environments.</li><li>Proficiency in data center technologies (servers, storage, virtualization), telecommunications systems (WAN, SD-WAN, MPLS), and ICT platforms (UCaaS, enterprise applications).</li><li>Strong hands-on experience with hybrid cloud environments, including AWS, Azure, and GCP.</li><li>Expertise in networking protocols, infrastructure design, and network security solutions.</li><li>Familiarity with automation tools (Ansible, Terraform) and containerization platforms (Docker, Kubernetes).</li><li>Certifications in relevant domains (e.g., CCNP, VMware VCP, ITIL, or PMP) are highly desirable.</li><li>Strong analytical and problem-solving skills with a focus on innovation.</li><li>Ability to translate complex technical concepts into business-friendly solutions.</li><li>Excellent communication, collaboration, and leadership abilities.</li><li>Deep knowledge of telco-grade infrastructure and enterprise ICT applications.</li><li>Experience with advanced technologies like AI, IoT, and edge computing is a plus.</li></ul><p></p></section>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible for managing the day-to-day operational and tactical aspects of multiple or large scale IT projects. He is also responsible to set a plan to define the phases to be followed during the implementation of the agreed upon IT projects.<br><br>Essential Duties & Responsibilities By Dimensions<br><br>Continuous Improvement: <br><br> Shareholder & Financial:Compare financial data for practice to that of other practices and seek ways to maximize revenue. Manage and achieve revenue goals set for projects. Implements KPI’s and best practices for VP IT Project Management Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. Customer (Internal & External):Maintain relations with the project recipient for progress reporting and project evaluation. Develop full scale project plans and associated communications documents Collects metrics data(such as baseline, actual values for costs, schedule, work in progress, and work completed) & reports on project progress and other project specific information to stakeholders To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory):Define portfolio goals to be achieved and measurement methods to track the achievement of the benefits. Oversees and develops project managers, senior project managers on stakeholder management, requirements management, resource management, project planning and project tracking. Handle situation escalations and provides the management skills and guidance required to achieve breakthroughs and removal of road-blocks to progress. Assist in preparing strategies, policies, standards and guidelines of project management and control to deliver the projects assigned objectives within the limited resources, time and budget. Controls and monitors “triple constraints”—project scope, time and cost(quality also)—in managing competing project requirements Handle multiple large and complex projects in parallel Effectively follow the Project Management Methodology while managing the projects Assist in creating project management methodologies for the implementation of all IT related projects within the Group. Approve the schedule of projects and work program of each project to be executed as per the budget and ensuring timely vendor selection/ procurement of equipment, hardware, software and various resources for the timely completion of projects. Direct the successful implementation of the project, including the restructuring of business processes and procedures to deliver efficient and effective operations while utilizing the capabilities of the new system. Review project design documents prepared by staff consultants and contractors and ensure they meet QNB and regulatory standards and quality expectations. Monitor the efforts of the project team to accomplish the project plan and take action as needed to resolve issues interfering with the successful completion of the project. Ensure that quality management is implemented in all IT processes. Conduct project risk analysis and maintain project risk profile. Identify, log, analyze and manage potential and actual issues and risks, and take corrective action by tackling day to-day issues head on, and review how more serious issues and risks might impact on scope, schedule, quality and cost. Assess the efficiency and the effectiveness of the project and system once implemented, taking appropriate steps to resolve any problems/ issue noted. Review and provide feedback on the performance of the project team and make recommendations as necessary. Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge:Possess a thorough understanding of the Group’s IT related service offerings, technical preferences, and technical direction. Understand system internals, architecture and limitations in deciding on methods of problem solving which may impact overall resource availability and time to deliver. Identify areas for professional development of self and act to enhance professional development. Proactively identify areas for professional development of self and undertake development activities Seek out opportunities to remain current with all developments in professional field. Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. <br><br>Education/Experience Requirements<br><br>Bachelor’s university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred At least 12 years of relevant experience, preferably within a highly rated international bank. Training courses and certification in systems technology, management and banking. Professional certifications such as PMI and prince II. <br><br>Note: you will be required to attach the following:<br><br>Resume/CVEducational Certificates QID (Back and Front) Birth Certificate
???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!