IT Jobs in Qatar

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.<br><br>Our Purpose<br><br>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.<br><br>Our shared values guide the way we behave to make a positive, enduring impact:<br><br> Lead the way Serve with integrity Take care of each other Foster inclusion Collaborate for measurable impact<br><br>Audit & Assurance | IT Audit - Experienced Associate<br><br>Your role as an experienced IT Auditor, will perform a variety of assurance and testing work for a portfolio of diversified clients in different industries focusing on FSI. Given the many opportunities to work with different engagement teams and managers, you will learn to collaborate very fast. As you progress, we train and assign you to different aspects of the engagement.<br><br>During your tenure as experienced IT Auditor, you will demonstrate and develop your capabilities in the following areas:<br><br> Perform business process understanding along with financial audit teams to identify scope for IT Audit procedures such as test of automated control, data analysis and other audit procedures to address financial audit risks. Prepare and communicate IT Audit Plan, budget, and timelines to the IT Audit Manager. Perform fieldwork and audit procedures such as IT risk assessment, test of automated / application controls, test of general IT Controls, interface controls and test of system-generated reports, risk mitigation procedures and reporting preparation. Identify and evaluate IT risks and impacts associated with identified issues. Communicate engagement issues and findings to senior management and client personnel. Prepare written reports on findings and recommendations from engagement work. Develop and maintain positive working relationships with client personnel.<br><br>Leadership Capabilities<br><br> Builds own understanding of our purpose and values; explores opportunities for impact. Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. Understands expectations and demonstrates personal accountability for keeping performance on track. Actively focuses on developing effective communication and relationship-building skills. Understands how their daily work contributes to the priorities of the team and the busines.<br><br>Qualifications<br><br> BS in Computer Science, Business Computer or Management Information Systems. CISA or other relevant certification is a plus. 3+ years of related experience within professional services, IT External audit or IT Internal Audit. Strong background in auditing techniques and/or computer control environments in Financial Services Industry. Ability to plan and manage fieldwork along with ensuring deliverables meet work plan specifications and deadlines. Experience in testing general IT controls of applications, operating systems, and databases; testing of system generated reports. Proficient in understanding business processes, identifying and testing of automated application controls. Ability to perform risk mitigation procedures, which include identifying and testing mitigating controls, compensating controls etc. Articulate, well-spoken, team player and passionate about delivering tangible outcomes. Willing to work hours as needed to meet client deadlines and firm needs. Strong proficiency in basic PC applications (Excel, Word, Power Point) with a general understanding of data analysis techniques. Ability to work under pressure and meet deadlines. Ability to conduct extensive research.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is responsible for developing and managing the IT performance management framework, including supporting the design, analysis, interpretation, and presentation of performance and statistical data to support business decision-making. The role ensures monitoring of SLAs against agreed targets and provides performance reporting and analysis across IT.<br><br>The position also has overall responsibility for ensuring adequate IT capacity and availability to meet business requirements, optimizing the use of IT resources, translating business forecasts into infrastructure requirements, and supporting service level management activities.<br><br>Additionally, the role oversees disaster recovery planning and coordination, ensuring critical business functions can recover within defined timeframes and that recovery procedures, plans, and testing are maintained across the organization.<br><br>Key Responsibilities<br><br>Shareholder & Financial<br><br>Develop and implement performance measurement plans aligned with QNB business planning cycles. Analyze, interpret, and present complex performance information for management decision-making. Develop and maintain KPI reporting systems and performance improvement frameworks. Support SLA definition, negotiation, and monitoring. Assess new technologies from performance and cost perspectives. Build and maintain performance measurement and capacity models for infrastructure planning. Track utilization trends, capacity forecasts, and resource requirements. Develop availability and capacity plans. Support annual IT budget planning. Implement KPIs and best practices for IT Strategy and Performance. Promote cost consciousness, efficiency, and productivity across IT operations.<br><br>Customer (Internal & External)<br><br>Monitor and analyze key performance indicators and ensure reporting requirements are met. Develop performance reports for senior management, Board committees, and business units. Support benchmarking and performance improvement initiatives. Act as focal point between IT teams, suppliers, and business units for performance measurement activities. Implement and manage Capacity Management processes. Define capacity metrics and data collection methods. Translate business forecasts into infrastructure requirements. Produce performance, utilization, trend, and forecasting reports. Support disaster recovery planning and recovery procedure development. Maintain strong relationships with stakeholders and service managers. Provide support to internal and external auditors, compliance, and risk teams.<br><br>Internal Processes & Regulatory<br><br>Perform complex performance analysis and reporting activities. Support governance and reporting projects. Ensure information quality standards and reporting deadlines are met. Develop surveys and audits supporting service improvements. Establish and maintain Capacity and Availability Management policies, procedures, and processes. Ensure regular audits of Capacity Management processes. Address audit findings related to capacity and availability management. Maintain performance and capacity databases. Participate in IT and CAB meetings related to system performance and change management. Develop and maintain disaster recovery documentation and emergency response procedures. Assess and recommend new hardware and software solutions that improve IT governance and performance.<br><br>Continuous Improvement<br><br>Lead cross-functional improvement initiatives. Encourage innovative thinking and adoption of industry best practices. Foster a culture of continuous improvement and knowledge sharing.<br><br>Learning & Knowledge<br><br>Maintain expertise in ITIL and COBIT frameworks. Perform capacity modeling and trend analysis. Maintain understanding of IT systems, performance management, and relevant regulations. Pursue professional development and remain current with industry developments. Coach and develop team members and assess team performance regularly.<br><br>Education & Experience Requirements<br><br>Bachelor's Degree in Computer Science, Computer Engineering, Computing Performance Analysis, or a related discipline (Master's degree preferred). Minimum 10 years of IT experience. Minimum 8 years in IT Governance, Performance Measurement, and Performance Management. ITIL Expert Certification is mandatory. Consulting experience in Governance and Performance Management is an advantage<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QID (Front and Back) Educational Certificates Birth Certificate

Job Details- Business Process Consulting- Power Sector Distribution Domain*<br> Consulting Project aiming at restructuring for Asset Integrity<br>Job Description- Interface Engineer<br>Location : Doha, Qatar<br>Role : Contract, should have transferrable Qatar VISA with driving license and car<br>Period : 2 years (1 year and extendable by another 1 year )<br>Experience<br>- ⁠- min 5 years in power distribution <br>Must- Arabic speaking and writing skills, must have Qatar VISA and QID and Qatar driving license<br>1. Experience within Power distribution can be in any Functional department of IT, SCADA, Electrical, etc<br>1. Good communication (spoken, reading and written) both in English and Arabic <br>2. Having good knowledge of process in Power Distribution sector<br>3. Prior Consulting / Business Process Management experience on preparation of SoP or requirement management and defining of "As Is and To Be" process definition <br>4. ⁠Should be professional and able to work as team and senior management client team <br>5. Good skills on Microsoft office especially word, excel and power point<br>Education- <br>Engineer with 4 years degree in any disciple (Electrical/IT/Instrumentation preferred)<br>Management - Background in operation Management or may discipline would be added advantage

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 2600009T <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Corporate &amp; Commercial <br> <br> <ul><li><span>Closing Date:</span> <span>2026-07-19</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>IT Systems Engineer – Requirement</p><p><b>Duration:</b> 12 months, with possibility of extension (Only Qatar based candidates)</p><p><b>Engagement Type:</b> Onsite</p><p>Position Details</p><p>IT Systems Engineer1</p><p>Specific Requirements</p><ul><li>Bachelor’s degree in <b>Computer Science / Computer Engineering</b></li><li><b>8+ years of IT experience</b></li><li>Hands-on experience in <b>Backup &amp; Recovery Management</b>, specifically <b>IBM Storage Protect and Commvault</b></li><li>Experience in <b>managing and supporting ITSM platforms</b></li><li>Strong experience in <b>System Administration &amp; Maintenance</b></li><li><b>Immediate joiners preferred</b> – maximum <b>30 days’ mobilization from the date of selection</b></li></ul><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Bachelor’s degree in <b>Computer Science / Computer Engineering</b></li><li><b>8+ years of IT experience</b></li><li>Hands-on experience in <b>Backup &amp; Recovery Management</b>, specifically <b>IBM Storage Protect and Commvault</b></li><li>Experience in <b>managing and supporting ITSM platforms</b></li><li>Strong experience in <b>System Administration &amp; Maintenance</b></li><li><b>Immediate joiners preferred</b> – maximum <b>30 days’ mobilization from the date of selection</b></li></ul><p><br></p></div>

Company Description Sterling Restaurants W. L. L. has been serving the Qatar community since 1977, offering a broad range of cuisines from popular global and local brands. The company delivers exceptional dining experiences, catering to fast food, fine dining, and dessert preferences, ensuring something for everyone. With brands like Pizza Hut, Fuddruckers, Caravan Bukhara, and Coffee Beanery, Sterling Restaurants brings diverse flavors to various target segments. Owned by the Almuftah Group, a well-established family enterprise celebrating its 60th anniversary in 2023, the company continues to adapt to evolving market trends.<br>Role Description We are looking for an experienced IT Manager (Oracle Net Suite and Oracle Simphony) to manage the system implementation and integration in our Food & Beverage (F&B) operations. The ideal candidate will oversee the technical aspects of system deployment, ensure seamless system integration, and manage ongoing support to enhance operational efficiency. This role will collaborate closely with cross-functional stakeholders, platform providers, and technical teams to ensure system interoperability, data integrity, and alignment with business objectives. Qualifications: 5+ years of experience delivering Oracle Net Suite and Oracle Simphony projects. Proven experience in system implementation, integration, and post-deployment support. Strong understanding of F&B operations, including POS, inventory, and financial management. Excellent problem-solving skills and ability to troubleshoot system issues. Experience in training staff on new systems and technologies. Strong project management skills, including the ability to define project scope and meet deadlines.<br>Please share your CV to careers@almuftahsterling.com.

Company Description Sterling Restaurants W. L. L. has been serving the Qatar community since 1977, offering a broad range of cuisines from popular global and local brands. The company delivers exceptional dining experiences, catering to fast food, fine dining, and dessert preferences, ensuring something for everyone. With brands like Pizza Hut, Fuddruckers, Caravan Bukhara, and Coffee Beanery, Sterling Restaurants brings diverse flavors to various target segments. Owned by the Almuftah Group, a well-established family enterprise celebrating its 60th anniversary in 2023, the company continues to adapt to evolving market trends.<br>Role Description We are looking for an experienced IT Manager (Oracle Net Suite and Oracle Simphony) to manage the system implementation and integration in our Food & Beverage (F&B) operations. The ideal candidate will oversee the technical aspects of system deployment, ensure seamless system integration, and manage ongoing support to enhance operational efficiency. This role will collaborate closely with cross-functional stakeholders, platform providers, and technical teams to ensure system interoperability, data integrity, and alignment with business objectives. Qualifications: 5+ years of experience delivering Oracle Net Suite and Oracle Simphony projects. Proven experience in system implementation, integration, and post-deployment support. Strong understanding of F&B operations, including POS, inventory, and financial management. Excellent problem-solving skills and ability to troubleshoot system issues. Experience in training staff on new systems and technologies. Strong project management skills, including the ability to define project scope and meet deadlines.<br>Please share your CV to careers@almuftahsterling.com.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>TFSBS is a leading IT service provider in Qatar, providing cutting-edge solutions and services to their customers that span a variety of areas. We have the resources, expertise and experience to deliver quality results within a timely manner. Additionally, we are committed to making sure that we meet our customer s needs while staying focused on industry trends. Headquarters , Doha, Qatar</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Shape the future of technology-enabled business transformation. Join Capco in Doha and help clients turn complex business challenges into practical, high-impact solutions by delivering clear requirements, improving processes, and supporting successful technology initiatives.</p><p>The Role</p><p>As an IT Business Analyst, you will support IT demand management by analysing business needs, documenting requirements, and enabling the successful delivery of IT4IT initiatives. Working closely with business and technology stakeholders, you will help prioritise demand, improve processes, and ensure solutions are aligned with business objectives.</p><p>What You ll Do</p><ul><li>Gather, analyse, and document business and functional requirements across IT initiatives.</li><li>Analyse current and future-state business processes, producing process maps and supporting documentation.</li><li>Facilitate stakeholder workshops and support business case development and demand prioritisation.</li><li>Maintain the demand backlog, ensuring requirements remain accurate, prioritised, and up to date.</li><li>Support technology delivery teams by providing clear analysis and ensuring solutions meet business needs.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What We re Looking For</p><ul><li>At least 3 years' experience working as a Business Analyst within technology or change programmes.</li><li>Demonstrated experience gathering, documenting, and validating business and functional requirements.</li><li>Strong analytical, problem-solving, and documentation skills with excellent attention to detail.</li><li>Experience supporting technology delivery throughout the project lifecycle while working with diverse stakeholders.</li><li>Excellent communication and facilitation skills with the ability to build effective working relationships.</li></ul><p>Bonus Points For</p><ul><li>PMI Professional in Business Analysis (PMI-PBA) certification.</li><li>Experience with ServiceNow Strategic Portfolio Management (SPM).</li><li>Experience supporting IT demand management or IT4IT environments.</li><li>Knowledge of Agile delivery methodologies.</li><li>Experience working within consulting or large enterprise transformation programmes.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>We are&nbsp;</strong>currently looking for<strong> IT End User Support for our UAE operations</strong> with the following terms &amp; conditions.</p><br><p><strong>Technical Skills </strong></p><br><ul><li>Windows OS administration, configuration, imaging and troubleshooting · Banking applications &amp; customer service familiarity · Microsoft 365</li><li>administration · Active Directory &amp; server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·</li><li>Endpoint management (Intune, Kaspersky, Defender or equivalent).</li></ul><p><strong>Core Competencies </strong></p><br><ul><li>Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and</li><li>analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.</li></ul><p><strong>Key Responsibilities </strong></p><br><ul><li>Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.</li><li>Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.</li><li>Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.</li><li>Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.</li><li>Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.</li><li>Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.</li><li>Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.</li><li>Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame:</strong> Immediate</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>The IT Instructor is responsible for delivery of IT modules within Qatar Technical Institute in Doha, Qatar.</span></b><br></p><br><p><span>The IT Instructor will develop and deliver a range of IT modules within the QTI’s Foundation program. Flexibility is required as there may be variation to this depending on the institute’s needs.</span><br></p><br><p><span>In accordance with the assessment strategy, the IT Instructor will develop and follow robust tracking and assessment methods to ensure standards are maintained, thus ensuring progress within the QTI.</span><br></p><br><p><span>The IT Instructor will actively contribute to the continuing improvement of the QTI, through identification of ideas and embracing the suggestions of others.</span><br></p><br><b>Core Activity</b><br><br><ul><li><span><span>The role requires development and delivery of IT within the QTI, both in the classroom and the workshops. The modules at present support the students to obtain an internationally- recognised qualification for IT Users in a Workplace Environment.</span><br></span></li><li><span><span>The role requires proficiency in a range of teaching approaches from presentations to student-centered inquiry-base methods.</span><br></span></li><li><span><span>The role requires the instructor to be organised and capable of designing lesson plans with clear learning objectives and outcomes using online Learning Management Systems.</span><br></span></li><li><span><span>The role requires conduct of assessments in accordance with the assessment strategy in place.</span><br></span></li></ul><b>Key Accountabilities</b><br><br><ul><li><span><span>Deliver IT courses within the QTI, thus ensuring training is delivered in line with quality and delivery targets.</span><br></span></li><li><span><span>Maintain and develop a customer-focused approach that delivers customer satisfaction.</span><br></span></li><li><span><span>Work in collaboration with colleagues to ensure high quality unified approach to teaching IT.</span><br></span></li><li><span><span>Ensure all SHE requirements are met in the training environment.</span><br></span></li><li><span><span>Ensure compliance with statutory, regulatory and corporate requirements.</span></span><br></li></ul><br><span>Requirements</span><p><span>Must have 2 years’ experience of teaching IT, with English as the teaching medium and have the following minimum qualifications:</span><br></p><br><ul><li><span><span>A Batchelor’s degree in IT or relevant subject</span><br></span></li><li><span><span><span><span>A teaching qualification such as a B.Ed. or PGCE in an IT-based subject.</span></span></span><br></span></li></ul><p><span>Preferred:</span><br></p><br><ul><li><span><span>Experience of teaching in the Middle East</span></span><br></li><li><span><span>Experience of teaching externally awarded qualifications or in a vocational environment.</span><br></span></li><li><span><span>Ability to teach engineering, science, or mathematics if required.</span><br></span></li><li><span><span>2 yrs. experience in training design following BSAT/DSAT model <i>or</i> ADDIE.</span><br></span><br></li></ul><br><br> </div>

Project Manager – Asset & Wealth Management Experience: 15+ Years Certification: PMP Mandatory Location: Qatar<br>Job Description We are looking for an experienced Project Manager with strong experience in Wealth Management / Private Banking / Asset Management / Investment Advisory. Key Responsibilities Manage end-to-end projects across Wealth Management and Private Banking. Handle project planning, execution, risks, dependencies, budgets, and timelines. Manage stakeholders, vendors, business and technology teams. Drive requirements, UAT, implementation, and production deployment. Ensure compliance with relevant Wealth Management regulatory requirements. Mandatory Skills PMP Certification Project Management experience Wealth Management / Private Banking / Asset Management Investment Advisory Regulatory & Compliance knowledge Product Experience Experience with any of the following is preferred:Avaloq Fusion Invest (Finastra) Multifonds

Project Manager – Asset & Wealth Management Experience: 15+ Years Certification: PMP Mandatory Location: Qatar<br>Job Description We are looking for an experienced Project Manager with strong experience in Wealth Management / Private Banking / Asset Management / Investment Advisory. Key Responsibilities Manage end-to-end projects across Wealth Management and Private Banking. Handle project planning, execution, risks, dependencies, budgets, and timelines. Manage stakeholders, vendors, business and technology teams. Drive requirements, UAT, implementation, and production deployment. Ensure compliance with relevant Wealth Management regulatory requirements. Mandatory Skills PMP Certification Project Management experience Wealth Management / Private Banking / Asset Management Investment Advisory Regulatory & Compliance knowledge Product Experience Experience with any of the following is preferred:Avaloq Fusion Invest (Finastra) Multifonds

OPENING FOR A WELL KNOWN OIL & GAS COMPANY IN MIDDLE-EAST:Position: IT Administration Assistant (Females Preferred) Experience: Minimum 2+ years of experience in IT administration, IT support, or administrative support, preferably within the GCC region.<br>Minimum Requirement: (Females Preferred) Bachelor's degree in Computer Science or a related field. Experience in IT administration, procurement support, or office administration. Proficiency in Microsoft Office (Excel, Word, Power Point, Outlook). Basic knowledge of Windows/Linux operating systems. Experience with SAP procurement/invoice processing is an advantage. Strong organizational, communication, and time management skills. Ability to coordinate meetings, prepare minutes, and track action items. Experience handling invoices, petty cash, budget tracking, and vendor coordination. Proactive, detail-oriented, and able to manage multiple tasks independently.<br>**Interested Candidates Can Apply Or Share Your Updated CV on salman@sofomation.com**

OPENING FOR A WELL KNOWN OIL & GAS COMPANY IN MIDDLE-EAST:Position: IT Administration Assistant (Females Preferred) Experience: Minimum 2+ years of experience in IT administration, IT support, or administrative support, preferably within the GCC region.<br>Minimum Requirement: (Females Preferred) Bachelor's degree in Computer Science or a related field. Experience in IT administration, procurement support, or office administration. Proficiency in Microsoft Office (Excel, Word, Power Point, Outlook). Basic knowledge of Windows/Linux operating systems. Experience with SAP procurement/invoice processing is an advantage. Strong organizational, communication, and time management skills. Ability to coordinate meetings, prepare minutes, and track action items. Experience handling invoices, petty cash, budget tracking, and vendor coordination. Proactive, detail-oriented, and able to manage multiple tasks independently.<br>**Interested Candidates Can Apply Or Share Your Updated CV on salman@sofomation.com**

OPENING FOR A WELL KNOWN OIL & GAS COMPANY IN MIDDLE-EAST:Position: IT Administration Assistant (Females Preferred) Experience: Minimum 2+ years of experience in IT administration, IT support, or administrative support, preferably within the GCC region.<br>Minimum Requirement: (Females Preferred) Bachelor's degree in Computer Science or a related field. Experience in IT administration, procurement support, or office administration. Proficiency in Microsoft Office (Excel, Word, Power Point, Outlook). Basic knowledge of Windows/Linux operating systems. Experience with SAP procurement/invoice processing is an advantage. Strong organizational, communication, and time management skills. Ability to coordinate meetings, prepare minutes, and track action items. Experience handling invoices, petty cash, budget tracking, and vendor coordination. Proactive, detail-oriented, and able to manage multiple tasks independently.<br>**Interested Candidates Can Apply Or Share Your Updated CV on salman@sofomation.com**

Key Responsibilities:1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and Service Now for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Job Summary We are looking for an experienced IT Operations Officer to support IT and Data Center Operations in a shift-based environment. The role will be responsible for infrastructure and application monitoring, backup operations, incident handling, troubleshooting, alert escalation, and ensuring the availability and stability of IT services. Key Responsibilities Monitor IT Operations and Data Center infrastructure in a 24/7 shift-based environment. Monitor servers, applications, infrastructure components, and IT services using enterprise monitoring tools. Perform monitoring and operational activities using IT360 and App Dynamics. Monitor FIS/IST switch and ATM applications and escalate critical alerts. Perform and monitor backup operations using Legato Networker. Monitor backup jobs, troubleshoot failures, and ensure successful backup completion. Handle infrastructure and application incidents and perform initial troubleshooting. Monitor system alerts and escalate issues to appropriate technical teams. Perform server and IT infrastructure health checks. Troubleshoot operational issues and coordinate with relevant support teams for resolution. Maintain operational logs, incident records, shift handover reports, and monitoring documentation. Follow IT Operations procedures, escalation matrices, and service management processes. Support continuous availability and stability of IT infrastructure and critical applications. Required Skills IT Operations and Data Center Operations Shift-based / 24x7 IT Operations experience IT360 monitoring/application tool App Dynamics monitoring/application tool FIS/IST ATM switch monitoring Legato Networker backup tool Backup job monitoring and troubleshooting Server and infrastructure monitoring Incident Management and troubleshooting Alert monitoring and escalation IT infrastructure operations Strong problem-solving and communication skills Preferred Experience Experience in banking / financial services IT operations is preferred. Experience supporting ATM, switching, or payment infrastructure is an advantage. Experience working in a Data Center or NOC environment is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service requests in the ITSM ticketing system. Validate user and request information before taking action or escalating. Provide remote support to diagnose and resolve technical issues. Escalate unresolved issues to the appropriate support or specialist team and follow up until closure. Ensure issues are resolved and confirmed with users before ticket closure. Maintain and contribute to the IT knowledge base, including troubleshooting guides, FAQs, and known issues. Provide initial guidance and support to users on IT products and services. Document software-related issues and coordinate follow-up on reported fixes. Maintain professionalism, confidentiality, and data protection standards when handling user information. Work Schedule: 24x7x365 shift rotation, including weekends and public holidays<br>Minimum Qualifications & Experience Bachelor's degree in IT or a related field. Minimum of 5 years of relevant experience in IT service desk, call center, or user support. Experience with an ITSM ticketing platform such as SMAX or equivalent is highly preferred. Experience in a 24x7 shift-based support environment is preferred.<br>Mandatory Certification Valid, accredited ITIL certification (ITIL Foundation or higher).<br>Core Skills & Competencies Strong verbal and written communication skills. Professional and customer-focused telephone manner. Working knowledge of desktop operating systems, MS Office/365, Active Directory, and common enterprise applications. Ability to triage and prioritize incidents. Strong active listening and problem-solving skills. Accurate and detailed ticket documentation. Basic proficiency in remote support tools. Ability to work rotating shifts, including nights, weekends, and public holidays.<br>Language Requirement Arabic and English bilingual proficiency is highly preferred. Professional-level speaking, reading, and writing skills in both languages are required.