IT Support Specialist Jobs

وظائف حكومية<br><br>???? فني سباكة (Plumber Technician) – قاعدة العديد الجوية | قطر<br><br>Mr.mstfa<br><br>اخر تحديث : منذ بضع شهور<br><br>1 دقائق للقراءة<br><br>_*]:min-w-0 gap-3"><br><br>???? فني سباكة (Plumber Technician) – قاعدة العديد الجوية | قطر<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>فرصة مميزة للعمل في قاعدة عسكرية أمريكية بقطر!<br><br>_*]:min-w-0 gap-3"><br><br>Intrepid Acquisition Holdings (IAH) — شركة رائدة في اللوجستيات وإدارة المرافق والخدمات التقنية للجهات الحكومية الأمريكية والدولية — تبحث عن فني سباكة محترف للعمل في قاعدة العديد الجوية بقطر. فرصة نادرة تجمع بين الراتب التنافسي والعمل في بيئة دولية متميزة.<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>تفاصيل الوظيفة<br><br>_*]:min-w-0 gap-3"><br><br>المسمى الوظيفي Plumber Technician – فني سباكة الشركة Intrepid Acquisition Holdings (IAH) الموقع قاعدة العديد الجوية – قطر نسبة السفر 100% في موقع العمل طبيعة العمل دوام كامل<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>المهام الوظيفية<br><br>_*]:min-w-0 gap-3"><br><br>تركيب وإصلاح أنابيب وتجهيزات أنظمة التدفئة والمياه والصرف الصحيدراسة مخططات المباني لتحديد متطلبات العمل وتسلسل التركيباتتركيب وصيانة الصمامات والتجهيزات والأنابيب المعدنية وغير المعدنيةتركيب وإصلاح تجهيزات السباكة كالأحواض وسخانات المياه والصرففحص واختبار وصيانة أجهزة منع الارتداد (Backflow Prevention)إجراء الإصلاحات الطارئة وفتح الانسدادات وإصلاح الأنابيب المتضررة<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>شروط التقديم<br><br>_*]:min-w-0 gap-3"><br><br>✅ شهادة الثانوية العامة أو ما يعادلها ✅ رخصة Master أو Journeyman في السباكة أو خبرة معادلة ✅ خبرة لا تقل عن 3 سنوات في السباكة مع تخصص في فحص وصيانة أجهزة منع الارتداد ✅ رخصة قيادة أمريكية سارية ✅ تصريح أمني DoD Secret Clearance — إلزامي ✅ جواز سفر أمريكي (مفضل) ✅ القدرة على الحصول على تأشيرة إقامة قطرية ✅ القدرة على العمل في ظروف بيئية قاسية (حرارة عالية وغبار) ✅ استيفاء متطلبات نشر USCENTCOM<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>???? نصيحة للمتقدمين<br><br>_*]:min-w-0 gap-3"><br><br>هذه الوظيفة تتطلب تصريح أمني أمريكي ساري — إذا كان لديك هذا التصريح مسبقاً فأنت متقدم قوي جداً. ركّز في سيرتك الذاتية على: خبرة Backflow Prevention، رخصة السباكة، وأي تجربة سابقة في مواقع عسكرية أو حكومية.<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>???? للتقديم المباشر<br><br>_*]:min-w-0 gap-3"><br><br>???? اضغط هنا للتقديم الآن<br><br>_*]:min-w-0 gap-3"><br><br>تعديل المقال<br><br>الأقسام وظائف حكومية وظائف شاغره وظائف شاغره ، وظائف قطر<br><br>مقالات قد تهمك<br><br>تعليقات<br><br>إرسال تعليق

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Coordinates with end users, providing technical support for lectures, conferences, live broadcasts and internal and external events. Develops, implements and maintains technology in accordance with college requirements. Coordinates with vendors on technical proposals and assesses fitment with user requirements. Assists with projects or new purchase requirements by creating technical documents and assessments to facilitate decision making. Design and produces project documentation, which includes schematics and as-built drawings. Meets with customers to understand technical requirements for upcoming events, and provides appropriate AV solutions, including rigging/de-rigging of AV setup. Develops and maintains custom programs, connectivity schematics, training and technical support for room automation systems. Facilitates AV convergence and troubleshoots technical issues methodically in collaboration with other ITS teams as required. Provides training to end users for technology usage and creates user manuals for end users as required. Customizes existing programming and design of audiovisual systems, room automation system, and teleconference and video conferencing systems to suit new user requirements. Provides technical expertise in capturing, editing and deploying recorded educational material. Keeps abreast of the latest technology in the field of AV. Performs other related duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's Degree with 5 plus years of relevant experience. Certified Technology Specialist (CTS ) certification preferred. Working knowledge and experience with technologies such as PTZ cameras, Camcorder, Panopto for recording and editing purposes. Extensive knowledge and ability to support teams with set up PowerPoint presentations, Zoom and MS Teams. Good communication and customer service skills provide rational support to clients. Excellent organizational skills with the ability to prioritize tasks and keep calm under pressure. Strong problem-solving and analytical skills with an eye for detail. Ability to work both independently and as a part of the team. Provides technical AV support for college events both on-site and off-site. Standard business hours with frequent evening, weekend, and early-morning work based operational needs.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Specialist - Facilities Management (Soft Services &amp; HSE)<br> <strong>Job Details</strong><br> <strong>Position Title: Specialist - Facilities Management (Soft Services &amp; HSE)<br> Reports To: Head – Technical Facilities<br> Division: Facilities Management<br> Department: Operations and Services</strong><br> <strong>Job Purpose</strong><br> <strong>The Facilities Management Specialist supports the delivery of reliable, compliant, and cost-effective facilities and services across one or multiple sites in Qatar</strong><br> <strong>Reporting to the Head of Technical Facilities, the role coordinates daily maintenance operations, work orders, vendor and subcontractor activities, procurement support, and client reporting</strong><br> <strong>Key Accountabilities</strong><ul><li><strong>Manage and track work orders, ensuring appropriate prioritisation, assignment, follow-up, and closure, with clear updates provided to requestors and stakeholders. </strong></li><li><strong>Coordinate day-to-day building maintenance activities, including HVAC, electrical, plumbing, fire and life safety systems, pumps, generators, and UPS systems where applicable, to ensure continuity of operations and adherence to site procedures. </strong></li><li><strong>Plan, schedule, and monitor preventive maintenance activities. Maintain service reports, checklists, and asset history records to support audit readiness. </strong></li><li><strong>Coordinate external vendors and subcontractors, including scope clarification, site access, permits to work where required, supervision, verification of completed work, and punch-list closeout. </strong></li><li><strong>Support procurement activities by raising service and material requests, collecting and tabulating quotations, coordinating technical clarifications, and following purchase order and approval workflows. </strong></li><li><strong>Assist with contract administration, planned maintenance completion, and service deliverables. Support the preparation of variations, renewal inputs, and supporting evidence. </strong></li><li><strong>Conduct routine site inspections and condition assessments. Issue corrective actions, track risks and recurring issues, and verify closeout. </strong></li><li><strong>Maintain QA/QC and technical documentation, including method statements, inspection checklists, test results, as-built records, and O&amp;M manuals where applicable, to support quality benchmarks and handover. </strong></li><li><strong>Support QHSE and Integrated Management System requirements by coordinating toolbox talks, ensuring permit-to-work compliance, supporting incident and near-miss reporting, and maintaining required safety records and training logs. </strong></li><li><strong>Support mobilisation, demobilisation, and moves, additions, and changes, including site readiness, service activation, inventory checks, access coordination, and closeout documentation. </strong></li><li><strong>Track invoices, delivery notes, and service completion certificates. Support cost control by monitoring consumption and expenditure against budget and highlighting variances to the Operations Manager. </strong></li><li><strong>Prepare periodic client and internal reports, including work-order metrics, KPI dashboards, vendor performance, issue logs, and preventive maintenance compliance. Support meeting minutes and action tracking as required. </strong></li></ul><strong>Communications and Working Relationships</strong><br> <strong>Internal</strong><ul><li><strong>Head of Technical Facilities </strong></li><li><strong>Director of Operations and Services </strong></li><li><strong>Function heads across the organisation </strong></li><li><strong>Relevant committees </strong></li></ul><strong>External</strong><ul><li><strong>Client representatives </strong></li><li><strong>Site supervisors and technicians </strong></li><li><strong>MEP subcontractors </strong></li><li><strong>Suppliers </strong></li><li><strong>Consultants, where applicable </strong></li><li><strong>Security </strong></li><li><strong>IT </strong></li><li><strong>QHSE and EH&amp;S teams </strong></li></ul><strong>Context, Work Environment and Decision-Making Authority</strong><ul><li><strong>The role is primarily site-based, supporting facilities and service-delivery activities across assigned locations and liaising with internal and external stakeholders as required. </strong></li><li><strong>Work is carried out in a mixed environment comprising office and operational areas, with routine adherence to site access controls, safety requirements, and company procedures. </strong></li><li><strong>Uses judgement to coordinate day-to-day priorities, support issue resolution, and maintain accurate records and updates within agreed processes and service expectations. </strong></li><li><strong>Escalates non-routine matters and decisions with material safety, operational, contractual, or financial implications to the appropriate manager for direction or approval. </strong></li></ul><br> <br> <br> <br> <br> <br> <br> <br> <br> <strong>Qualifications, Experience and Skills</strong><br> <strong>Required Qualifications and Experience</strong><ul><li><strong>Bachelor’s degree in Facilities Management, Electrical or Mechanical Engineering, Building Services, or a related field. </strong></li><li><strong>5–8+ years of experience in facilities operations or coordination, MEP maintenance administration, property management, or a related role. </strong></li><li><strong>Good working knowledge of building services and maintenance concepts, including HVAC, electrical, plumbing, and fire and life safety systems, with the ability to coordinate technical support. </strong></li><li><strong>Hands-on experience using work-order systems and maintaining accurate service records. </strong></li><li><strong>Ability to interpret basic drawings, floor plans, maintenance procedures, and HSE documentation, with strong attention to detail. </strong></li><li><strong>Strong customer service and coordination skills, with the ability to manage multiple priorities and work effectively with technicians, vendors, and clients. </strong></li><li><strong>Proficiency in Microsoft Office, including Excel, Word, and Outlook, with the ability to prepare clear reports, trackers, and KPI summaries. </strong></li><li><strong>Awareness of QHSE practices, including permit-to-work processes and risk assessments, and willingness to complete required site safety training. </strong></li><li><strong>IOSH qualification preferred. </strong></li><li><strong>NEBOSH qualification. </strong></li></ul><strong>Preferred Qualifications and Experience</strong><ul><li><strong>Facilities or maintenance certifications, such as IFMA FMP, CFM, or BOMI, and/or applicable safety training such as OSHA 10 or OSHA 30. </strong></li><li><strong>Experience supporting multi-site facilities management operations and/or MEP projects, including fit-out, EPC, refurbishment, or handover support. </strong></li><li><strong>Exposure to procurement, vendor negotiation support, invoice verification, and basic budget tracking. </strong></li><li><strong>Experience maintaining QA/QC, inspection, and handover documentation, including as-built drawings, O&amp;M manuals, and asset registers, with audit-ready recordkeeping. </strong></li><li><strong>Knowledge of sustainability practices, including energy management and waste diversion, and/or familiarity with local authority and regulatory coordination in Qatar, where applicable. </strong></li></ul><strong>Skills and Competencies</strong><ul><li><strong>Organisational skills: Ability to prioritise competing requests and follow through to closure. </strong></li><li><strong>Problem-solving: Ability to troubleshoot issues, gather relevant facts, and coordinate appropriate resources. </strong></li><li><strong>Vendor management: Ability to communicate expectations, verify completion, and maintain accurate documentation. </strong></li><li><strong>Attention to detail: Accurate recordkeeping and maintenance of safety checklists and compliance documentation. </strong></li><li><strong>Collaboration: Ability to work effectively with occupants, IT, security, EH&amp;S teams, and external partners</strong></li></ul><br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Tech Support Specialist (SaaS, Helpdesk, IT Support &amp; Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding &amp; access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support &amp; Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 &amp; Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management &amp; Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base &amp; Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring &amp; Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools &amp; Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS &amp; cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer &amp; Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job F-4392-3-Q - Commissioning Specialsit (Technical) <p>Qualifications*</p><br><p>Bachelors Degree in Applied Sciences or Engineering</p><br><p><strong>Knowledge and/or Experience:-</strong></p><br><p> 8 years experience with medium to large project commissioning in the Oil &amp; Gas Industry.<br> Experience administering SharePoint sites, document libraries, permissions structures, workflows and information management systems.<br> Experience supporting technical teams through management of procedures, specifications, reports, lessons learned databases and controlled documentation.<br> Experience supporting recruitment, onboarding, manpower reporting and resource planning activities within project or operational environments.<br> Knowledge of commissioning, systems completion, project execution, operational handover and associated project lifecycle phases.<br> Experience coordinating technical documentation, management reports, presentations, governance documentation and project communications<br> Experience with Oil &amp; Gas companies, Contractors, or Service Companies.<br> Expert in reading P&amp;IDs, Datasheets, General Arrangement drawings and procedures.<br> Knowledge in projects execution, engineering, operations, pre-commissioning, commissioning and systems completion.<br> Knowledge in compliance with contract requirements including codes and standards, and contract technical specification compliance.<br> Experience with vendors operating in the LNG industry, such as compressors, power generation, control systems, topsides, etc.<br> Experience working in large scale operating organizations in Operations, Projects, Subsurface, etc.<br> Experience in start-up support to Operation.<br> Supervision of vendor activities (SAT, OTP, etc.).</p><br> <p><strong>Technical and Business Skills:-</strong></p><br><p> Strong organizational, leadership, coordination, planning, interface and technical judgment skills.<br> Ability to adapt to tight deadlines, heavy workloads and frequent changes in priorities.<br> Able to identify and analyse complex issues and provide recommendations. Prepare contingency plans for unexpected scope changes (pro-active, forward-looking)<br> Excellent communication skills and ability to read, write and speak fluent English, with strong teamwork facilitation, with the ability to communicate and interact at all levels of the organization.<br> Strongly Client focused with strong problem-solving skills.<br> Proficient in Microsoft Office suite of software programs, advanced computer literacy.<br> Knowledge of worldwide vendors and contractors.<br> Good communication and influencing skills.<br> Willing and able to travel as required.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Industrial Hygiene and Safety Support</li> <li>Inspect, test, and evaluate workplace environments, equipment, and practices to ensure safety standards and government regulations are followed.</li> <li>Perform and generate report for industrial hygiene surveys in the workplace, e.g. Heat Stress monitoring, Noise, Chemical Exposure, Local Exhaust Ventilation and Fume hoods, Lighting, Radiation and Ergonomic studies to evaluate health risks in the workplace and IH Exposure Assessment.</li> <li>Manage all IH equipment, including routine maintenance, calibration requirements, and respirator fit testing requirements, including fit testing and record keeping and manage the emergency plant wide escape packs. Participate in compliance audits, conduct formal audits on IH programs, e.g. Industrial radiography &amp; MSDS system, Safety Signs and Label Audits.</li> <li>Approve and verify the use of all new chemicals entering the facility and act as Assistant Radiation Protection Officer, including issuing radiation clearance certificates when necessary.</li> <li>Participate and Lead implementation and auditing Safety programs e.g. PPE Assessment, Contractor Safety Meeting, PTW, LT&amp;T, JSA, Risk Assessment and Confined Space Permit Audit.</li> <li>Manage the issuance and registration of Toxic lips and ensure all records are maintained as required. Manage and ensure the implementation of IH yearly sampling plan.</li> <li>Participate in Plant MOC by doing Hazard Analysis, Change Evaluation and PSSR.</li> <li>Assist IH Specialist to develop and implement Industrial Hygiene management Program/Plan to ensure implementation of the necessary IH controls to address at-risk health/hygiene condition within the workplace.</li> <li>Support necessary section support in the absence of the Specialist to provide IH coverage as required.</li> </ul><br><ul> <li>Required (Qualification / Discipline): Diploma in Science e.g. Biology, Physics, Nursing, Public Health. Preferred (Qualification / Discipline): Bachelor's Degree in Science or any discipline.</li> <li>Required (Years2 / Job Level3 / Industry): Up to 3 years of experience in the O&amp;G Industry. Preferred (Years2 / Job Level3 / Industry): Experience in Petrochemicals Industry.</li> <li>OSHA (IH) Standards/Regulations</li> <li>Safety &amp; Health Instrumentation/Equipment</li> <li>MS Office Applications</li> <li>Good abilities for trouble shooting</li> <li>Good communication Skills</li> <li>Required (Language / Level): English - proficient</li> <li>Preferred (Language / Level): Arabic - working knowledge</li> </ul><br><p>Job Offer</p><br> <ul> <li><strong>Salary:</strong><ul> <li>Day Rate in QAR Plus Allowance </li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>8 Hours / 5 Days</li> </ul></li> <li><strong>Duration:</strong><ul> <li>long-term permanent</li> </ul></li> <li><strong>Location:</strong><ul> <li>Ras Laffan, Qatar</li> </ul></li> </ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a dedicated Residential Relationship Specialist to deliver exceptional customer service, strengthen resident relationships, and support residential community operations. This is a full-time position based in Doha, Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree in Business Administration, Hospitality, Customer Service, or a related field</p></li><li><p>3–5 years of experience in residential property management, hospitality, or customer relations</p></li><li><p>Experience supporting residents and managing customer enquiries</p></li><li><p>Knowledge of residential leasing processes and community operations</p></li><li><p>Excellent interpersonal and communication skills</p></li><li><p>Proficiency in Microsoft Office applications</p><br></li></ul><p><strong>SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Experience delivering high-quality resident support and relationship management</p></li><li><p>Ability to coordinate move-in, move-out, and tenancy-related activities</p></li><li><p>Effective complaint resolution and customer service capability</p></li><li><p>Strong organizational and documentation management skills</p></li><li><p>Capable of collaborating with maintenance and operational teams</p></li><li><p>Excellent communication and stakeholder engagement skills</p></li><li><p>High attention to detail and service excellence</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Hiring: Analytics Applications Specialist </strong><br> <strong>Location:</strong> Doha, Qatar<br> <strong>Contract Type:</strong> Long-Term Contract<br> <strong>Work Schedule:</strong> 100% Onshore<br> <strong>Rotation:</strong> 12 Weeks ON / 2 Weeks OFF<br> <strong>Working Days:</strong> 6 Days per Week<br> <strong>Hours:</strong> 8–10 Hours per Day<br> <strong>Job Overview</strong><br> We are seeking an experienced <strong>Analytics Applications Specialist</strong> to lead the development, implementation, and support of analytics applications, dashboards, reports, data warehouses, and Power Platform solutions for major projects within the Oil &amp; Gas sector.<br> The successful candidate will be responsible for transforming raw data into actionable insights, developing ETL processes, managing enterprise data solutions, and delivering advanced Power BI, Power Apps, and Power Automate solutions.<br> <strong>Key Responsibilities</strong><br> ✅ Design and manage databases, data warehouses, and ETL processes.<br> ✅ Develop interactive Power BI dashboards and reports.<br> ✅ Build and optimize data models, DAX measures, and Power Query solutions.<br> ✅ Develop and maintain Power Apps (Canvas, Model-Driven &amp; Power Pages).<br> ✅ Create advanced Power Automate workflows and business process flows.<br> ✅ Develop custom API connectors and integrate third-party systems.<br> ✅ Manage Application Lifecycle Management (ALM) and environment governance.<br> ✅ Ensure data quality, security, integrity, and performance optimization.<br> ✅ Support reporting automation and analytics initiatives across projects.<br> <strong>Requirements</strong><br> ✔ Bachelor's Degree in Computer Science, IT, Data Science, Engineering, Business, or related field.<br> ✔ Minimum <strong>8 years of experience</strong> in analytics, reporting, or business systems.<br> ✔ Minimum <strong>4 years of experience in Oil &amp; Gas industry</strong>.<br> ✔ Minimum <strong>3 years of hands-on Power Platform development experience</strong>.<br> ✔ Strong experience with:<ul><li>Power BI</li><li>Power Apps</li><li>Power Automate</li><li>MS SQL Server</li><li>DAX &amp; Power Query</li><li>ETL Tools (SSIS or similar)</li><li>SharePoint</li><li>Excel</li><li>SQL Development (5+ years)</li><li>Data Modeling &amp; Visualization</li></ul>✔ Knowledge of:<ul><li>Oracle Primavera P6</li><li>ASP.NET</li><li>HTML/CSS</li><li>SAP Analytics Cloud (SAC)</li><li>SAP BusinessObjects/WebI</li><li>SAP Data Services</li></ul><strong>Certifications (Preferred)</strong><br> Microsoft PL-300 (Power BI Data Analyst)<br> Microsoft PL-400 (Power Platform Developer)<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span>We are seeking a Key Accounts Specialist who will be responsible for providing senior-level technical, operational, and project coordination support for key electrical accounts, bulk supply customers, and strategic utility projects. The role acts as a primary technical focal point for key customers, ensuring quality service delivery, smooth project execution, customer satisfaction, and compliance with company standards, ISO requirements, and health and safety regulations.</span></span></p><br><p><b><span><span>Key Responsibilities</span></span></b></p><br><ul><li><span><span>Act as the primary technical focal point for key electrical accounts and bulk supply customers.</span></span></li><li><span><span>Support the design, review, and implementation of electrical solutions for bulk electrical customers.</span></span></li><li><span><span>Coordinate with clients, internal departments, contractors, consultants, and stakeholders to ensure smooth execution of bulk electrical projects.</span></span></li><li><span><span>Monitor the performance, quality, efficiency, and reliability of bulk electrical operations and services.</span></span></li><li><span><span>Review customer requirements, technical submissions, project documents, service requests, and project deliverables.</span></span></li><li><span><span>Provide after-sales technical support, follow-up, and resolution of technical or service-related issues.</span></span></li><li><span><span>Support the planning, coordination, and delivery of complex utility projects related to key accounts.</span></span></li><li><span><span>Ensure service delivery is aligned with approved standards, customer expectations, and project timelines.</span></span></li><li><span><span>Prepare performance summaries, customer feedback reports, technical updates, and recommendations for management review.</span></span></li><li><span><span>Identify areas for improvement and support continuous improvement initiatives related to key account service delivery.</span></span></li><li><span><span>Mentor engineers and team members involved in key account management, technical coordination, and service support.</span></span></li><li><span><span>Support business continuity, risk management, and customer satisfaction objectives.</span></span></li><li><span><span>Ensure compliance with company standards, ISO requirements, approved procedures, and Health &amp; Safety regulations.</span></span></li><li><span><span>Maintain proper documentation and records related to customer accounts, project activities, reports, and service issues.</span></span></li><li><span><span>Perform any other duties assigned by senior management.</span></span></li></ul><br><span>Requirements</span><p><b><span><span><span>Qualification Requirements</span></span></span></b></p><br><ul><li><span><span><span>Bachelor’s degree in Electrical Engineering or a related engineering discipline.</span></span></span></li><li><span><span><span>PMP, PRINCE2, or equivalent project management certification is required/preferred.</span></span></span></li><li><span><span><span>Minimum 13+ years of relevant experience in electrical engineering, metering operations, key account management, utility operations, or utility project management.</span></span></span></li><li><span><span><span>Strong experience in managing bulk customers and complex utility projects.</span></span></span></li><li><span><span><span>Good understanding of electrical systems, utility operations, bulk supply arrangements, metering operations, and service delivery frameworks.</span></span></span></li></ul><p><b><span><span><span>Skills and Competencies</span></span></span></b></p><br><ul><li><span><span><span>Strong technical knowledge in electrical engineering and utility operations.</span></span></span></li><li><span><span><span>Excellent client-facing, stakeholder management, and customer relationship management skills.</span></span></span></li><li><span><span><span>Strong project coordination and service delivery management abilities.</span></span></span></li><li><span><span><span>Excellent communication, coordination, and leadership skills.</span></span></span></li><li><span><span><span>Strong problem-solving, decision-making, and analytical skills.</span></span></span></li><li><span><span><span>Ability to manage complex customer requirements and technical issues.</span></span></span></li><li><span><span><span>Ability to mentor and guide engineers and team members.</span></span></span></li><li><span><span><span>Good reporting, documentation, and presentation skills.</span></span></span></li><li><span><span><span>Strong focus on quality, compliance, safety, and customer satisfaction.</span></span></span></li><li><span><span><span>Written and spoken English is essential; Arabic is preferred.</span></span></span></li></ul><p><b><span><span><span>Preferred Experience</span></span></span></b></p><br><ul><li><span><span><span>Experience working with utility companies, bulk electrical customers, metering operations, or electrical distribution projects.</span></span></span></li><li><span><span><span>Experience handling strategic accounts, customer escalations, project deliverables, and technical coordination.</span></span></span></li><li><span><span><span>Experience working in environments with ISO, safety, risk management, and business continuity requirements.</span></span></span><br></li></ul><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a proactive Tenant Relation Specialist to manage commercial tenant relationships, support lease administration, and deliver exceptional customer service throughout the tenant lifecycle. This is a full-time position based in Doha, Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree in Business Administration, Real Estate, or a related field</p></li><li><p>3–5 years of experience in commercial property management or tenant relations</p></li><li><p>Experience managing commercial leases and tenant communications</p></li><li><p>Knowledge of property management practices and customer service standards</p></li><li><p>Strong administrative and coordination skills</p></li><li><p>Proficiency in Microsoft Office applications</p><br></li></ul><p><strong>SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Experience managing commercial tenant enquiries and relationship management</p></li><li><p>Ability to coordinate lease documentation and renewal processes</p></li><li><p>Capable of resolving tenant concerns through effective communication</p></li><li><p>Strong organizational and documentation management skills</p></li><li><p>Effective collaboration with operations, leasing, and finance teams</p></li><li><p>High attention to detail and service quality</p></li><li><p>Ability to manage multiple priorities within established timelines</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>On-Site IT Support Engineer</b> will be responsible for providing hands-on technical support to users at the assigned location. The role includes troubleshooting hardware, software, network, and peripheral issues; installing and configuring devices; performing system imaging and upgrades; and ensuring IT equipment remains operational and properly maintained.<br></p><br><p>The engineer will also manage IT assets throughout their lifecycle, update support tickets with complete technical details, assist during meetings and events, and coordinate with Helpdesk and infrastructure teams to resolve escalated issues within agreed service levels.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in desktop support, field support, or on-site IT support.<br>Hands-on experience in hardware troubleshooting, component replacement, device imaging, software installation, and system configuration.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and common desktop applications.<br>Experience in IT asset inventory, device allocation, repairs, replacements, and lifecycle management.<br>Familiarity with ITSM or ticketing systems and SLA-based support processes.<br>Ability to troubleshoot desktops, laptops, printers, mobile devices, peripherals, and connectivity issues.<br><b>CompTIA A+ or equivalent technical certification</b> is an advantage.<br>Strong customer-service, communication, documentation, and problem-solving skills.<br>Proficiency in <b>Arabic and English</b> is preferred.<br>Willingness to work rotational shifts, including weekends and public holidays.<br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Campus &amp; Community Engagement Specialist supports the planning, coordination and delivery of communication activities across Campus &amp; Community.<br> The role contributes to communication campaigns, content development, digital channel updates and stakeholder coordination, while maintaining consistency with KAUST and C&amp;C standards.<br> The role is expected to work with increasing independence, exercise sound editorial judgement, and support the Engagement Lead in coordinating communication outputs.<br> It provides operational and content support while building the capability to deputize for selected activities during periods of absence and progress toward broader communication leadership responsibilities.<br> Responsibilities Support the planning, development, and delivery of targeted communication and engagement campaigns across designated channels.<br> Draft clear, accurate, and audience-appropriate copy, content briefs, executive summaries, and regular campaign updates.<br> Publish approved announcements and manage, update, and maintain assigned sections of the C&amp;C website using CMS platforms.<br> Create, schedule, and publish approved content while monitoring basic performance metrics across social media tools.<br> Support the creation of key visuals, layouts, and multimedia content assets using Canva or Adobe Creative Suite.<br> Ensure strict consistency in tone, style, and messaging across all materials in alignment with KAUST and C&amp;C branding guidelines.<br> Coordinate directly with internal proponents, GBC, consultants, and external service partners to clarify objectives, timelines, and audience needs.<br> Provide rigorous proofreading, fact-checking, and basic quality control, translating technical service updates into clear, accessible messages.<br> Monitor personal deliverables, strictly follow established approval workflows, and maintain transparent task visibility using project tracking software.<br> Provide day-to-day operational support, step up to lead select activities during team absences, and work flexible hours for events.<br> Bachelor’s degree in Communications, Marketing, Media, Copywriting, or a related field.<br> Minimum of 5 years of relevant experience in marketing, copywriting, or corporate communications.<br> Practical experience in website publishing via CMS platforms and using social media scheduling and analytics tools.<br> Basic graphic design capability using Adobe Creative Suite, Canva, or similar, with preferred photography and video editing experience.<br> Exceptional written and verbal English communication skills with high attention to detail and commitment to accuracy.<br> Strong editorial judgment to identify content risks, gaps in approvals, or issues that require immediate escalation.<br> Proven ability to remain organized, manage multiple strict deadlines, and provide reliable follow-through on assigned tasks.<br> Demonstrated capacity to work independently on defined tasks while following appropriate guidance.<br> Professional confidence to coordinate routine matters with cross-functional internal teams, service partners, and external stakeholders.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You'll provide diagnostic radiography and ultrasound services within a multidisciplinary healthcare environment in Doha, Qatar, supporting timely diagnosis, treatment decisions, and patient care. This role combines hands-on imaging with departmental quality and operational support, making it well suited for an experienced technologist who values both clinical practice and program excellence.</p><p>Key Responsibilities</p><ul><li>Perform plain film radiography and diagnostic ultrasound procedures, including FAST, RUQ, OB/GYN, testicular, abdominal, vascular, and DVT evaluations that support patient diagnosis, treatment, and referral decisions.</li><li>Position patients appropriately, obtain high-quality diagnostic images, compare prior studies, document findings, and ensure timely transmission of images for consultant radiologist review.</li><li>Collaborate with physicians, consultant radiologists, and interdisciplinary clinical teams, providing written and verbal communication on imaging findings and escalating studies requiring immediate clinical attention.</li><li>Support safe, compliant imaging operations by following established protocols, maintaining radiation safety standards, and contributing to continuous quality improvement initiatives.</li><li>Support imaging department operations through policy development, staff competency initiatives, quality monitoring, equipment planning and maintenance, resource management, and operational reporting.</li><li>Maintain imaging records, diagnostic evaluation reports, patient files, and equipment readiness while supporting efficient workflow and high-quality patient care delivery.</li></ul><p>You'll step into a role where your imaging expertise and clinical judgment directly support patient care across a well-structured international healthcare program.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5+ years of recent practical imaging experience.</p><p>ARRT certification or home-country equivalent required; BLS certification required or must be obtained as provided.</p><p>Experience supporting imaging operations, quality initiatives, and program planning required.</p><p>Experience performing standard radiographic procedures, including portable and OR imaging, with the ability to obtain optimal diagnostic images.</p><p>Ability to function independently, exercise sound clinical judgment, and support quality-focused imaging operations.</p><p>On-call participation required as part of a rotation if needed.</p><p>Unaccompanied assignment; ability to obtain a base security clearance, relocate to Doha, Qatar, and maintain a valid passport throughout the assignment required.</p><p>Preferred Sonography experience, including abdominal, OB/GYN, small parts, and vascular ultrasound imaging.</p><p>Experience with digital image acquisition, transmission, and teleradiology workflows.</p><p>Experience supporting healthcare services within international, military-connected, government-supported, or operationally complex healthcare environments.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul> <li>Learning &amp; Development and HR Systems Specialist with over six years of progressive experience in the oil and gas sector, driving capability development, learning technology enablement, and HR digital transformation.</li> <li>Demonstrated expertise in SAP SuccessFactors LMS and the complete HR suite, including Employee Central, PMGM, Compensation, CDP, RCM, ONB, and Time Tracking.</li> </ul><br><ul> <li>Partner with divisional leadership to deliver learning, performance, and engagement initiatives aligned with business strategy.</li> <li>Conduct learning needs assessments and collaborate with L&amp;D and HRIS teams to design targeted training interventions.</li> <li>Manage SAP SuccessFactors LMS operations - course creation, scheduling, nomination workflows, and post-training evaluation.</li> <li>Support competency framework implementation and link learning outcomes with CDP and PMGM modules.</li> <li>Coordinate external and internal training programs, ensuring vendor alignment and budget adherence.</li> <li>Track and analyze learning KPIs, providing actionable insights to improve participation and effectiveness</li> <li>Led SAP SuccessFactors LMS and Employee Central operations, ensuring accurate configuration, scheduling, and reporting.</li> <li>Supported group-wide learning initiatives by enabling automated nomination workflows and training evaluations.</li> <li>Partnered with HRBPs to align learning solutions with talent development and performance management outcomes.</li> <li>Designed and implemented HR analytics dashboards tracking learning compliance, workforce skills, and development progress.</li> <li>Managed vendor relationships and LMS integrations for 1,900+ employees across the PARCO Group.</li> <li>Championed digital transformation projects enhancing HR learning processes, accessibility, and governance.</li> <li>Coordinated training schedules, vendor sessions, and compliance learning programs across sites.</li> <li>Conducted post-training feedback analysis and shared learning impact reports with HR and leadership.</li> <li>Delivered training to employees and managers on HR process digitalization.</li> <li>Supported cross-functional teams in developing e-learning content and system adoption campaigns.</li> </ul><br><ul> <li>Master's in Information Technology</li> <li>Bachelor's in Information Technology</li> <li>Assisted in the implementation of HR workflows</li> <li>Supported testing, data migration, and documentation of HRIS processes.</li> <li>Helped develop user guides and training materials to facilitate system adoption across business units.</li> <li>SAP Certified Application Associate - SuccessFactors Employee Central Core</li> <li>HR for People Managers</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Monthly Rate in QAR Plus Allowance</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>8 Hours / 5 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>2 years, with possible extension</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

<p>About the Role We're looking for a customer-focused and proactive Remote Customer Support Specialist to join our growing team. In this role, you'll help create exceptional customer experiences by providing timely support, resolving inquiries, and communicating effectively across multiple channels. If you enjoy helping people, solving problems, and delivering outstanding service, we'd love to hear from you. Key Responsibilities Customer Support Respond to customer inquiries via email, live chat, and phone in a professional and timely manner. Provide accurate information about products, services, policies, and processes. Assist customers with account questions, order updates, troubleshooting, and general support. Deliver empathetic, solution-oriented service that ensures a positive customer experience. Issue Resolution Investigate and resolve customer concerns efficiently. Escalate complex issues to the appropriate internal teams when needed. Accurately document customer interactions and resolutions in the CRM system. Follow up with customers to confirm issues have been fully resolved. Customer Experience Build lasting customer relationships through friendly, clear, and professional communication. Collect customer feedback and share insights that help improve products and services. Contribute to customer retention by consistently delivering high-quality support. Collaborate with teammates to maintain a positive, customer-first culture. Systems &amp; Administrative Support Use CRM platforms, support software, and communication tools effectively. Keep customer records accurate and up to date. Assist in maintaining internal knowledge bases, FAQs, and support documentation. Follow company procedures and quality standards to ensure consistent service. Qualifications 1 2 years of experience in customer support, customer service, or a related role. Excellent written and verbal communication skills. Strong problem-solving abilities with a customer-first mindset. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Professional, dependable, patient, and detail-oriented. Strong organizational and time management skills. Comfortable working independently in a remote environment. Experience with CRM platforms and customer support software is an advantage. Proficiency with Microsoft Office or similar productivity tools. High school diploma or equivalent required; additional education or relevant certifications are a plus. What We Offer Fully remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career growth. A collaborative, supportive, and inclusive team environment. The opportunity to make a meaningful impact on customer satisfaction and company success. Long-term career opportunities within a growing organization. Diversity &amp; Inclusion We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels welcomed, respected, and empowered to succeed. We encourage applications from individuals of all backgrounds, experiences, and perspectives.</p><p><strong>Desired Candidate Profile</strong></p><p>1 2 years of experience in customer support, customer service, or a related role. Excellent written and verbal communication skills. Strong problem-solving abilities with a customer-first mindset. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Professional, dependable, patient, and detail-oriented. Strong organizational and time management skills. Comfortable working independently in a remote environment. Experience with CRM platforms and customer support software is an advantage. Proficiency with Microsoft Office or similar productivity tools. High school diploma or equivalent required; additional education or relevant certifications are a plus.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Operations &amp; Coordination</p> <ul> <li>Support the resolution of Tier 1 operational issues within established guidelines to ensure customer and supplier satisfaction.</li> <li>Coordinate with Finance and Logistics teams to ensure timely product deliveries, ordering, and payment collections from customers.</li> <li>Conduct regular market visits to customers assigned by the Line Manager, including professionals, finance teams, purchasers, and other relevant stakeholders involved with the assigned brands/products.</li> <li>Present, promote, and clearly explain all products related to the assigned brands to professionals, purchasers, and other relevant stakeholders, ensuring accurate and professional product knowledge is delivered to customers.</li> <li>Maintain detailed log sheets for all activities, including dedicated records for call-off contracts, purchase orders, and multi-delivery POs, and collect the same from team members reporting to him/her if applicable.</li> <li>Update Salesforce daily and ensure invoiced sales are updated on a weekly basis.</li> <li>BUM can decide to assign big or strategic project/task/tender/RFQ &nbsp;to line managers or respective employee as appropriate.</li> <li>Ensure timely invoicing, deliveries, installation, and operational support of products at customer sites.</li> <li>Follow up on order timelines and support adherence to delivery and project deadlines.</li> <li>Support the Project Team in executing related projects and operational activities.</li> <li>Additional duties may assign by line Manager as necessary or work need.</li> <li>Employees must ensure a proper handover of responsibilities before proceeding on leave.</li> </ul> <p>Planning &amp; Commercial Support</p> <ul> <li>Assist in preparing yearly forecasts and budgets and contribute to weekly/monthly action plans to support departmental targets.</li> <li>Prepare technical and commercial proposals and offers for customers.</li> <li>Support the promotion of company products and maintain regular engagement with customers</li> <li>Provide recommendations for product promotions, special offers, and project opportunities.</li> <li>Ensure effective communication of product updates, releases, and relevant developments to customers.</li> </ul> <p>Inventory &amp; Supply Management<br><br></p> <ul> <li>Monitor internal stock levels to ensure proper supply chain management and product availability.</li> <li>Ensure proper stock rotation and expiry management of products.</li> <li>Coordinate with Logistics and suppliers to ensure timely procurement and replenishment of products.</li> <li>Assist in maintaining departmental inventory levels and ensuring proper stock management<br>Market &amp; Product Analysis</li> </ul> <p>Market &amp; Product Analysis</p> <ul> <li>Support analysis of market trends, customer demand, competitor activities, market intelligence, and product opportunities through insights gathered from customers, suppliers, and market sources.</li> <li>Conduct competitive product quality analysis on promoted products.</li> <li>Submit weekly plans and daily reports to the Line Manager.</li> <li>&nbsp;Assist in reviewing accounts receivable aging reports and provide updates to management.</li> <li>Identify operational challenges and provide feedback to management on improvement opportunities.</li> </ul> <p>Innovation</p> <ul> <li>Provide input on potential product opportunities, market needs, and initiatives aimed at improving operational efficiency and service delivery</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul> <li>University Degree with a medical background for eg. Doctor of Medicine, Bachelor Science, Bachelor of Dentistry, Dental Technician, Dental Nurse, Bachelor of Biomedical Engineer.</li> <li>Advance knowledge of Dental related diseases, dental devices used &amp; services is essential.</li> <li>1-3 years of relevant experience in medical devices, healthcare products, pharmaceutical sales, or a related healthcare environment.</li> <li>Fresh graduates may be considered, provided they demonstrate strong communication skills, product learning ability, and customer engagement potential.</li> <li>Basic understanding of hospital environments, healthcare professionals' needs, and product promotion is preferred.</li> <li>Strong scientific and product knowledge related to healthcare or medical devices.</li> <li>Good communication and presentation skills to effectively explain product features and benefits to healthcare professionals.</li> <li>&nbsp;Ability to build and maintain professional relationships with customers and internal stakeholders.</li> <li>Basic sales and negotiation skills.</li> <li>Good organizational and time management skills to manage multiple customer accounts and activities.</li> <li>Ability to analyze customer needs and market feedback.</li> <li>Strong problem-solving and customer service orientation.</li> <li>Ability to work effectively in a fast-paced and team-oriented environment</li> <li>Proficiency in Microsoft Office applications and CRM systems.</li> <li>Willingness to learn quickly and adapt to new products and technologies.</li> <li>Language and proficiency: Fluent in both English and Arabic</li> <li>Computer proficiency level required: Advanced knowledge in MS Office suite</li> <li>Driving: Valid GCC driving license is preferred.&nbsp;</li> </ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>The <b>Helpdesk Agent (Call Center Agent)</b> will serve as the first point of contact for users requiring IT support through phone, email, live chat, and ticketing channels. The role involves diagnosing and resolving technical issues, logging incidents and service requests accurately, providing remote troubleshooting support, and escalating unresolved problems to the appropriate technical teams.<br></p><br><p>The Helpdesk Agent will also maintain complete ticket documentation, follow ITIL-aligned processes, deliver professional customer service, and support users with common applications, systems, and workplace technology.<br></p><br><br><span>RequirementsBachelor’s Degree in Information Technology, Computer Science, or a related field.<br>Minimum <b>5 years</b> of experience in IT Helpdesk, Service Desk, Call Center IT Support, or User Support.<br>Strong knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, Microsoft Edge, and desktop troubleshooting.<br>Experience using ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br>Ability to diagnose and resolve common hardware, software, access, connectivity, and application-related issues remotely.<br>Strong incident logging, ticket prioritization, escalation, and follow-up skills.<br>Excellent telephone etiquette, customer-service orientation, and communication skills.<br>Ability to remain professional and composed while handling urgent issues or difficult users.<br><b>ITIL certification is mandatory</b>.<br>Fluent in <b>Arabic and English</b>, both written and spoken.<br>Willingness to work rotational shifts, including nights, weekends, and public holidays.<br></span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide a variety of civil / structural / marine engineering support to contribute to goals including design reviews, specifications review / update, studies, failure analysis and advanced troubleshooting.</p><p>Perform economic and financial evaluation of all conceptual studies and prepare design basis, and civil/structural/marine design packages as per LNG specifications and international codes such as BS, API, OCIMF, PIANC, ISGOTT, ASCE, ACI, AISC, AASHTO, USACE, UBC and Qatar National Construction Standards.</p><p>Provide technical expertise support to Project Team throughout Project Life Cycle (Pre-FEED/FEED/Detail design stages/construction/installation) ensuring quality and flawless execution.</p><p>Coordinate all aspects of civil/structural/marine engineering and provide technical support to operation and maintenance for across LNG onshore/offshore facilities.</p><p>Lead the definition and implementation of integrity program for steel/concrete structures to achieve high standards of safety, reliability, and integrity/availability.</p><p>Act as Subject Matter Expert and develop civil/structural detailed drawings and procedures for the department. Support the organization for high-level technical tasks.</p><p>Perform all the necessary complex/high level analysis as per the applicable specification or codes along with computer analysis software e.g. STAAD for onshore and SACS for offshore.</p><p>Provide technical support in all sessions of Root Cause Failure Analysis (RCFA), RHAZOP, risk assessment, lifting, excavation certificate, inspection program, etc.</p><p>Liaise with consultants or shareholders, represent LNG to external agencies, conduct technical presentations and support less experienced engineers to develop their capabilities.</p><p>Develop training programs to keep abreast of new technologies and mentor less experienced engineers to develop their capabilities.</p><p>Provide support to Operations Readiness Plan (ORP) process, following up on deliverables, meeting milestone target dates and ensuring proper handover/completion as per Company policy and procedure.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in civil/structural engineering.</p><p>8 years' experience in an oil and gas environment.</p><p>Experience in greenfield and brownfield Civil/Structural for both onshore and offshore facilities.</p><p>Knowledge of relevant International Codes &amp; Standards such as BS, ASCE, ACI, AISC, UBC, API RP, etc.</p><p>Fluent in English language (demonstrated verbal and written skills).</p><p>Computer literate, and competent with a variety of engineering software tools.</p><p></p></section>