Git Jobs in Qatar

Saipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One Company” organized into business lines: Asset Based Services, Drilling, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics & Industrialized Solutions. Always oriented towards technological innovation, the company’s purpose is “Engineering for a sustainable future”. As such Saipem is committed to supporting its clients on the energy transition pathway towards Net Zero, with increasingly digital means, technologies and processes geared for environmental sustainability. Listed on the Milan Stock Exchange, it is present in more than 50 countries around the world and employs about 30,000 people of over 130 nationalities.<br><br>Purpose Of The Position<br><br>As Process Engineer, you will respond/report to the Process Lead/Engineering Manager and be part of our company’s various projects, within Engineering Fixed Facilities Department.<br><br>How can you support us? Here are below your responsibilities:<br><br>Mission<br><br>Elaborate, define, size and validate - within a process team - the various items, units and technical deliverables to be implemented in the Project. Work under the supervision of the Process Lead.<br><br>Tasks<br><br>Develop Heat and Material Balances using simulation software Develop Process Flow diagrams to show unit operations necessary to convert feedstocks into on-specification products, in the most economical manner Define and size Equipment and Instrumentation to be implemented and issue relevant Process Data sheets Elaborate Piping and Instrumentation Diagrams (P and IDs) Perform hydraulic and thermal calculations on piping systems, in steady state and transient operation Define the utilities requirements and design the associated systems Define quantities and characteristics of effluents to be disposed to the environment Ensure the preparation of Operating Manual and Test Run procedures Implement contractual design philosophy Check technical quality of calculations, SW simulations and deliverables produced by junior engineers Take part of the multidisciplinary project reviews such as P and IDs, HAZOP, 3D Model<br><br>What are we looking for?<br><br>Education<br><br>Engineering Degree, preferably in Chemical Engineering or related discipline<br><br>Experience<br><br>Minimum of 8 years’ experience as Process Engineer within EPC/EPCI, Oil & Gas, Energy, or Industrial projects Experience working within multidisciplinary engineering teams is an advantage<br><br>Languages<br><br>Proficient in English (written and spoken) Ability to work effectively within multinational project teams<br><br>Technical Skills / Knowledge<br><br>Knowledge of process simulation tools Familiarity with Process Flow Diagrams and P&IDsExperience with hydraulic and thermal calculations Understanding of utilities systems, environmental discharges, and operating procedures Knowledge of HAZOP and multidisciplinary engineering reviews<br><br>IT Skills<br><br>Process simulation software Microsoft Office Suite (Excel, Word, Power Point, Outlook)<br><br>What Can We Offer To You<br><br>Permanent Contract – Project-based position Corporate Benefits: We offer a comprehensive benefits package Working Hours: 45 hours (9 hours x 5 days) Our One Saipem Way soft skills model leverages on skills development, career growth, opportunities to innovate through complex challenges by promoting communication and collaboration to achieve common goals Location: Doha, Qatar<br><br>Additional Information<br><br>We support your development! Do you feel you might not fit this role perfectly? If you think you can contribute to our business development in the future, don’t hesitate to apply anyway through our spontaneous application form!<br><br>We embrace diversity! At Saipem, we believe that innovation thrives through diversity. Our culture is built on mutual respect, collaboration, inclusion and the belief that our differences drive our progress.<br><br>Safety and Sustainability matter to us! Operating in difficult and at times extreme situations, the focus is always on the health and safety of people and the preservation of the natural ecosystem.<br><br>Find out more on our career page here<br><br>One vision, many paths, limitless possibilities.<br><br>PRIVACY POLICY<br><br>In accordance with the Qatar's Personal Data Privacy Protection Law (PDPPL) enacted as Law No. 13 of 2016 (“GDPR”). All interested candidates (L. 903/03) are invited to consult the privacy policy (art 13, 14, D. Lgs 196/03 and art 13 GDPR 679/16)

Saipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One Company” organized into business lines: Asset Based Services, Drilling, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics & Industrialized Solutions. Always oriented towards technological innovation, the company’s purpose is “Engineering for a sustainable future”. As such Saipem is committed to supporting its clients on the energy transition pathway towards Net Zero, with increasingly digital means, technologies and processes geared for environmental sustainability. Listed on the Milan Stock Exchange, it is present in more than 50 countries around the world and employs about 30,000 people of over 130 nationalities.<br><br>Purpose Of The Position<br><br>As Process Engineer, you will respond/report to the Process Lead/Engineering Manager and be part of our company’s various projects, within Engineering Fixed Facilities Department.<br><br>How can you support us? Here are below your responsibilities:<br><br>Mission<br><br>Elaborate, define, size and validate - within a process team - the various items, units and technical deliverables to be implemented in the Project. Work under the supervision of the Process Lead.<br><br>Tasks<br><br>Develop Heat and Material Balances using simulation software Develop Process Flow diagrams to show unit operations necessary to convert feedstocks into on-specification products, in the most economical manner Define and size Equipment and Instrumentation to be implemented and issue relevant Process Data sheets Elaborate Piping and Instrumentation Diagrams (P and IDs) Perform hydraulic and thermal calculations on piping systems, in steady state and transient operation Define the utilities requirements and design the associated systems Define quantities and characteristics of effluents to be disposed to the environment Ensure the preparation of Operating Manual and Test Run procedures Implement contractual design philosophy Check technical quality of calculations, SW simulations and deliverables produced by junior engineers Take part of the multidisciplinary project reviews such as P and IDs, HAZOP, 3D Model<br><br>What are we looking for?<br><br>Education<br><br>Engineering Degree, preferably in Chemical Engineering or related discipline<br><br>Experience<br><br>Minimum of 8 years’ experience as Process Engineer within EPC/EPCI, Oil & Gas, Energy, or Industrial projects Experience working within multidisciplinary engineering teams is an advantage<br><br>Languages<br><br>Proficient in English (written and spoken) Ability to work effectively within multinational project teams<br><br>Technical Skills / Knowledge<br><br>Knowledge of process simulation tools Familiarity with Process Flow Diagrams and P&IDsExperience with hydraulic and thermal calculations Understanding of utilities systems, environmental discharges, and operating procedures Knowledge of HAZOP and multidisciplinary engineering reviews<br><br>IT Skills<br><br>Process simulation software Microsoft Office Suite (Excel, Word, Power Point, Outlook)<br><br>What Can We Offer To You<br><br>Permanent Contract – Project-based position Corporate Benefits: We offer a comprehensive benefits package Working Hours: 45 hours (9 hours x 5 days) Our One Saipem Way soft skills model leverages on skills development, career growth, opportunities to innovate through complex challenges by promoting communication and collaboration to achieve common goals Location: Doha, Qatar<br><br>Additional Information<br><br>We support your development! Do you feel you might not fit this role perfectly? If you think you can contribute to our business development in the future, don’t hesitate to apply anyway through our spontaneous application form!<br><br>We embrace diversity! At Saipem, we believe that innovation thrives through diversity. Our culture is built on mutual respect, collaboration, inclusion and the belief that our differences drive our progress.<br><br>Safety and Sustainability matter to us! Operating in difficult and at times extreme situations, the focus is always on the health and safety of people and the preservation of the natural ecosystem.<br><br>Find out more on our career page here<br><br>One vision, many paths, limitless possibilities.<br><br>PRIVACY POLICY<br><br>In accordance with the Qatar's Personal Data Privacy Protection Law (PDPPL) enacted as Law No. 13 of 2016 (“GDPR”). All interested candidates (L. 903/03) are invited to consult the privacy policy (art 13, 14, D. Lgs 196/03 and art 13 GDPR 679/16)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Business Systems Manager</strong></p><p>A well-established travel company in Qatar is seeking a Business Systems Manager to oversee business applications, reporting systems, travel technology platforms, and related IT operations. </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field.</p></li><li><p>Minimum 5 years’ experience in business systems administration, travel technology, or related roles.</p></li><li><p>Experience in the travel industry is highly preferred.</p></li><li><p>Familiarity with IATA BSP, GDS systems, and travel back-office solutions is an advantage.</p></li><li><p>Strong reporting, analytical, and problem-solving skills.</p></li><li><p>Ability to coordinate with multiple departments and external vendors.</p></li></ul><p></p></section>

Role Overview<br><br>Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:<br><br>Creating custom AI applications that will impact millions of citizens Generating high-quality training data for national LLMsUpskilling and advisory services to spread the impact of AI<br><br>As a Principal AI Ops Architect, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.<br><br>At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.<br><br>You will:<br><br>Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies. Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment. Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability. Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks. Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again. Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials. Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.<br><br>Ideally, you have:<br><br>Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector. Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI. System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core. Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools. Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them. Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy. Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.<br><br>For those applying based in Qatar: Residency and employment in Qatar requires certain permissions (visa and permits) issued by the Qatari authorities. As part of the application process, candidates will be asked to provide personal information, including residency status and nationality, which is required for visa processing. This information is collected solely for immigration compliance purposes and will be not used as a criterion in any hiring decision unless such use is lawfully permitted. Visa issuance is at the discretion of the Qatari authorities. If you are successful in your application, you will be required to provide the documentation requested by Scale and the authorities to obtain the necessary permissions for you to live and work in Qatar, and Scale will work with successful candidates to support the visa application process.<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Role Overview<br><br>Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:<br><br>Creating custom AI applications that will impact millions of citizens Generating high-quality training data for national LLMsUpskilling and advisory services to spread the impact of AI<br><br>As a Principal AI Ops Architect, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.<br><br>At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.<br><br>You will:<br><br>Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies. Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment. Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability. Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks. Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again. Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials. Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.<br><br>Ideally, you have:<br><br>Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector. Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI. System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core. Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools. Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them. Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy. Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.<br><br>For those applying based in Qatar: Residency and employment in Qatar requires certain permissions (visa and permits) issued by the Qatari authorities. As part of the application process, candidates will be asked to provide personal information, including residency status and nationality, which is required for visa processing. This information is collected solely for immigration compliance purposes and will be not used as a criterion in any hiring decision unless such use is lawfully permitted. Visa issuance is at the discretion of the Qatari authorities. If you are successful in your application, you will be required to provide the documentation requested by Scale and the authorities to obtain the necessary permissions for you to live and work in Qatar, and Scale will work with successful candidates to support the visa application process.<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Role Overview<br><br>Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:<br><br>Creating custom AI applications that will impact millions of citizens Generating high-quality training data for national LLMsUpskilling and advisory services to spread the impact of AI<br><br>As a Production AI Ops Lead, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.<br><br>At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.<br><br>You will:<br><br>Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies. Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment. Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability. Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks. Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again. Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials. Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.<br><br>Ideally, you have:<br><br>Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector. Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI. System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core. Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools. Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them. Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy. Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.<br><br>For those applying based in Qatar: Residency and employment in Qatar requires certain permissions (visa and permits) issued by the Qatari authorities. As part of the application process, candidates will be asked to provide personal information, including residency status and nationality, which is required for visa processing. This information is collected solely for immigration compliance purposes and will be not used as a criterion in any hiring decision unless such use is lawfully permitted. Visa issuance is at the discretion of the Qatari authorities. If you are successful in your application, you will be required to provide the documentation requested by Scale and the authorities to obtain the necessary permissions for you to live and work in Qatar, and Scale will work with successful candidates to support the visa application process.<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Role Overview<br><br>Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:<br><br>Creating custom AI applications that will impact millions of citizens Generating high-quality training data for national LLMsUpskilling and advisory services to spread the impact of AI<br><br>As a Production AI Ops Lead, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.<br><br>At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.<br><br>You will:<br><br>Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies. Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment. Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability. Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks. Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again. Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials. Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.<br><br>Ideally, you have:<br><br>Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector. Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI. System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core. Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools. Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them. Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy. Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.<br><br>For those applying based in Qatar: Residency and employment in Qatar requires certain permissions (visa and permits) issued by the Qatari authorities. As part of the application process, candidates will be asked to provide personal information, including residency status and nationality, which is required for visa processing. This information is collected solely for immigration compliance purposes and will be not used as a criterion in any hiring decision unless such use is lawfully permitted. Visa issuance is at the discretion of the Qatari authorities. If you are successful in your application, you will be required to provide the documentation requested by Scale and the authorities to obtain the necessary permissions for you to live and work in Qatar, and Scale will work with successful candidates to support the visa application process.<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

<p>Provide Supplier Relations Management (SRM) Materials Management (MM) and systems support expertise to ensure the efficiency, compliance and liability of supply department digital platforms. Coordinate with end users, IT, and governance teams to maintain system integrity among manage IP change requests, and support enhancements aligned with QatarEnergy LNG management system (QLMS) and popped it governance framework.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in systems engineering, information technology, or computer science.</li><li>8 years of experience in supply system administration, or system enhancement role within large organisation.</li><li>Sound knowledge of SAP MM.</li><li>Familiarity with QLMS TOFA, BSIC &amp; MOC documentation procedures.</li></ul>

<p>The Senior Cybersecurity Certification Consultant&nbsp;is responsible for leading and executing certification assessment activities to evaluate organizations’ compliance with national and international cybersecurity and information security standards. The role ensures fair, consistent, and objective certification decisions while overseeing assessment teams, managing certification cases, and maintaining the integrity of the certification process. It also contributes to developing certification methodologies, tools, and frameworks aligned with regulatory and accreditation requirements.</p><br><p><strong>Key Responsibilities:&nbsp;</strong></p><ul><li><p>&nbsp;Delivery of certification services Senior Information Security / Cyber Security Assessor is responsible for the day to day certification application assessment review, validation<br></p></li><li><p>Manage the team and assign the cases<br></p></li><li><p>Maintain detailed and organize records of the certification process, ensuring accuracy and completeness<br></p></li><li><p>Ensuring that the highest standards of competence and impartiality are maintained, and that consistency is achieved across certification activities<br></p></li><li><p>Review different organizations’ Information Security / Cyber Security compliance to national or international standards and best practices in Information Security / Cyber Security<br></p></li><li><p>Evaluate the design and operating effectiveness of Information Security / Cyber Security controls<br></p></li><li><p>Document observations/findings in such a manner that they are clearly understandable and traceable and are based on objective evidence<br></p></li><li><p>Develop and maintain certification procedures and required tools based on National Information Security Compliance framework<br></p></li><li><p>Maintain impartiality, confidentiality and to declare any potential conflicts of interest that might jeopardize an objective assessment as required<br></p></li><li><p>Develop measurement and compliance mechanisms & tools to monitor improvements<br></p></li><li><p>Provide a recommendation on the outcome of an assessment<br></p></li><li><p>Stay up to date with the latest developments in security, emerging threats, and evolving technology to ensure the certification process remains relevant<br></p></li><li><p>Conduct efficient and effective Cyber Security risk assessments and Information Security / Cyber Security audit procedures<br></p></li><li><p>Develop and deliver internal training and workshop to upscale and build Information Security / Cyber Security, compliance, assurance and audit capabilities within the team.<br></p></li><li><p>Manage the external communication during the audit: from the application till the issue of decision</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education & Experience</strong></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Information Systems, Cyber Security, or equivalent.</p></li><li><p>Minimum 20 years of professional experience in IT / Information Security / Cyber Security.</p></li><li><p>At least 4 years of experience as a senior auditor, assessor, or in cybersecurity risk/security management roles.</p></li><li><p>Experience in cybersecurity consulting or implementation aligned with national/international standards is an advantage.</p></li></ul><p><strong>Certifications (Preferred)</strong></p><ul><li><p>CISSP, CISA, CISM, CRISC, ISO 27001 Lead Auditor/Implementer, or equivalent certifications.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Strong knowledge of cybersecurity risk assessment and audit methodologies.</p></li><li><p>Expertise in security frameworks and standards (ISO 27001, NIST, NIA, CSF, etc.).</p></li><li><p>Understanding of certification and accreditation standards (ISO/IEC 17021, 17024, 17065, 17006, ISO 19011, ISA, ITAF).</p></li><li><p>Hands-on experience in information security auditing and assurance.</p></li><li><p>Strong awareness of evolving cybersecurity threats and technologies.</p></li></ul><p><strong>Core Skills</strong></p><ul><li><p>Excellent analytical, evaluation, and problem-solving abilities.</p></li><li><p>Strong technical report writing and documentation skills.</p></li><li><p>Ability to interpret compliance frameworks and certification criteria objectively.</p></li><li><p>Excellent communication and presentation skills in English (written and verbal).</p></li><li><p>Experience delivering training and workshops across government and private sectors.</p></li></ul><p><strong>Behavioral Competencies</strong></p><ul><li><p>High attention to detail and ability to work under pressure and tight deadlines.</p></li><li><p>Strong interpersonal and stakeholder management skills.</p></li><li><p>Ability to work independently with high levels of professionalism and integrity.</p></li><li><p>Capability to manage multiple assignments and cross-functional teams effectively.</p></li><li><p>Commitment to impartiality, confidentiality, and ethical assessment practices.</p></li></ul><p><strong>Language:</strong> English (required)</p><p><strong>Availability:</strong> As soon as possible</p>

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:<br><br>The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.<br><br>In this Role, you’ll get to:<br><br>Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests. Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others. Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.<br><br>What you’ll Need to Succeed:<br><br>Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, or science) Ability to communicate fluently in English2+ years’ experience in top-tier management consulting, investment banking, private equity, or strategy/business operations for a fast-growing globally operating tech company Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQLGood numerical reasoning skills Proficiency in Excel Intellectual curiosity<br><br>It’s Great if you Have:<br><br>Experience in digital marketing Academic research experience<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:<br><br>The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.<br><br>In this Role, you’ll get to:<br><br>Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests. Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others. Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.<br><br>What you’ll Need to Succeed:<br><br>Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, or science) Ability to communicate fluently in English4+ years’ experience in top-tier management consulting, investment banking, private equity, or strategy/business operations for a fast-growing globally operating tech company Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQLGood numerical reasoning skills Proficiency in Excel Intellectual curiosity<br><br>It’s Great if you Have:<br><br>Experience in digital marketing Academic research experience<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:<br><br>The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.<br><br>In this Role, you’ll get to:<br><br>Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests. Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others. Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.<br><br>What you’ll Need to Succeed:<br><br>Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, or science) Ability to communicate fluently in English2+ years’ experience in top-tier management consulting, investment banking, private equity, or strategy/business operations for a fast-growing globally operating tech company Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQLGood numerical reasoning skills Proficiency in Excel Intellectual curiosity<br><br>It’s Great if you Have:<br><br>Experience in digital marketing Academic research experience<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>Get to Know our Team:<br><br>The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.<br><br>In this Role, you’ll get to:<br><br>Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests. Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others. Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.<br><br>What you’ll Need to Succeed:<br><br>Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, or science) Ability to communicate fluently in English2+ years’ experience in top-tier management consulting, investment banking, private equity, or strategy/business operations for a fast-growing globally operating tech company Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQLGood numerical reasoning skills Proficiency in Excel Intellectual curiosity<br><br>It’s Great if you Have:<br><br>Experience in digital marketing Academic research experience<br><br>#STRA#ANLS#MRKT#3 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #baku #minsk #brussels #antwerp #ghent #charleroi #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server machine learning statistics microsoft power bi java finance shopee traveloka google facebook ctrip trip.com makemytrip grab amazon pandas (software) artificial intelligence (ai) information technology capital one accenture upwork deloitte mckinsey bain microsoft uber lyft gojek lazada alibaba shopify expedia skyscanner<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

<p>University of Doha for Science and Technology (UDST) is the first national applied University in the State of Qatar, offering applied Bachelors and Master s degrees in addition to certificates and diplomas in various fields. UDST has over 50 programs in the fields of Engineering Technology and Industrial Trades, Business Management, Computing and Information Technology, Health Sciences, Continuing and Professional Education and more. With more than 700 staff and over 8,000 students, UDST is the destination for top-notch applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences with incorporation of innovative technological interventions, to further enhance students skills and help develop talented graduates that can effectively contribute to a knowledge-based economy and make Qatar s National Vision 2030 a reality.</p><p>To provide executive-level oversight for academic affairs, including the provision of leadership for the implementation of the institution's Teaching and Learning Strategy.</p><p><strong>Responsibilities</strong></p><ul><li>Provide executive-level leadership and direction for a University-wide comprehensive strategy for Academic Affairs which complements and supports the academic and technical and vocational mission of UDST.</li><li>Advise the President in developing overall academic plans, policies, and procedures for the execution of the strategic plan, mission, vision, and goals of UDST.</li><li>Build internal and external relationships to further the TVET mission of UDST and be responsible for serving on local, regional, and international committees, boards and/or task force teams.</li><li>Provide leadership in the identification, development, and maintenance of high quality and market-appropriate technical and applied programs.</li><li>Contribute to the formulation of UDST s strategy.</li><li>Lead the development and implementation of the academic strategy in alignment with UDST s strategy through division initiatives and projects.</li><li>Ensure the development and implementation of policies, procedures, processes and guidelines related to Institutional Delivery and Academic.</li><li>Monitor performance of the Academics Division vis- -vis established KPIs on a regular basis.</li><li>Develop and monitor the academic annual budget in collaboration with Support Services Division.</li><li>Establish and maintain partnerships and working relations with other higher education institutions, K-12 community groups, industry stakeholders, and ministerial bodies.</li><li>Provide strategic leadership in the design, development, implementation, coordination, assessment and continuous improvement of high-quality experiential learning and academic excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Candidates must demonstrate experience within internationally recognized higher education institutions, and possess a strong understanding of global academic standards and accreditation frameworks. Experience working within culturally diverse environments is highly desirable.</p><p><strong>Qualifications</strong></p><p><strong>Education:</strong> An earned PhD, awarded from an accredited institution in an appropriate field such as Engineering, Information Technology or a Computer Science is required. The successful candidate will possess a doctoral degree in Engineering, Information Technology, Computer Science, or a closely related discipline, together with substantial senior leadership experience within higher education. The role requires a proven ability to lead complex academic operations, drive Academic excellence, and support innovation in teaching, learning, research, and industry engagement.</p><p><strong>Experience:</strong> Minimum of 15 years of total experience out of which, 5 years of experience in a similar leadership position, at a university or college campus undergoing rapid growth and development. Experience with reviewing and/ or facilitating the review of faculty promotion portfolios. Significant experience in building and sustaining highly productive leadership teams, and in inspiring others to achieve excellence.</p><p><strong>Language:</strong> Fluency in written and spoken English and Arabic language is required.</p>

Job Summary We are seeking an experienced Transformation & Development Project Manager to lead and coordinate institutional development, innovation, digital transformation, and government transformation initiatives. The successful candidate will be responsible for managing strategic and operational projects, monitoring implementation plans and performance indicators, coordinating cross-functional stakeholders, managing operational risks, and preparing executive reports and presentations for senior management. Experience within government or quasi-government organizations, Qatar, or the wider GCC region is preferred. Key Responsibilities1. Transformation & Project Management Manage and follow up on institutional development, innovation, and government transformation initiatives. Lead projects and initiatives from planning through implementation and closure. Develop implementation plans, milestones, timelines, and deliverables. Monitor project progress and ensure alignment with approved strategic objectives. Track project performance indicators and identify deviations.2. Strategic & Institutional Development Support strategic transformation and institutional development programs. Contribute to improving organizational operating models and business processes. Identify development and improvement opportunities. Support operational studies and gap analysis initiatives. Develop recommendations to improve institutional effectiveness and service delivery.3. Digital Transformation & Government Services Follow up on digital transformation projects and initiatives. Support the development and enhancement of government services. Identify opportunities to improve customer/user experience. Coordinate with technology and digital teams to ensure successful implementation of transformation initiatives. Monitor digital initiatives against approved objectives and performance indicators.4. Stakeholder & Cross-Functional Coordination Coordinate with internal departments and external entities to ensure successful initiative implementation. Work closely with:Senior Management Department Heads IT & Digital Transformation Teams Data & Information Teams Consultants Government Entities External Partners Facilitate communication and coordination between stakeholders. Resolve cross-functional issues and dependencies.5. Risk & Issue Management Identify and assess operational risks associated with projects and transformation initiatives. Develop risk treatment and mitigation plans. Monitor project challenges, issues, and dependencies. Escalate critical risks and issues to appropriate management levels. Ensure appropriate corrective actions are implemented.6. Performance Management Establish and monitor project and initiative KPIs. Track milestones, deliverables, timelines, and performance indicators. Support the development of performance measurement mechanisms. Identify performance gaps and recommend corrective actions. Provide regular progress updates to management.7. Executive Reporting & Presentations Prepare executive reports and presentations for senior management and committees. Develop analytical reports and management dashboards. Consolidate project status, risks, KPIs, milestones, and achievements. Present project and transformation updates to senior stakeholders. Prepare analytical materials to support management decision-making.8. Governance & Operational Excellence Support the development and implementation of operational governance mechanisms. Improve project and initiative governance frameworks. Contribute to developing institutional procedures and operating models. Ensure initiatives are integrated with organizational objectives. Support continuous improvement and operational excellence activities.9. Innovation Management Follow up on institutional innovation plans and initiatives. Ensure innovation initiatives align with strategic and organizational objectives. Coordinate innovation-related workshops and activities. Monitor implementation progress and identify opportunities for improvement.10. Workshops & Meetings Organize and facilitate workshops related to transformation and strategic development. Lead project meetings with internal and external stakeholders. Document decisions, actions, responsibilities, and deadlines. Follow up on agreed actions and ensure timely completion. Required Qualifications Education Bachelor's degree in:Engineering Business Administration Public Administration Information Systemsor a closely related specialization. Master's degree in Project Management, Strategic Management, Institutional Transformation, or MBA is preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Business Systems Manager</b></p><p><br></p><p>A well-established travel company in Qatar is seeking a Business Systems Manager to oversee business applications, reporting systems, travel technology platforms, and related IT operations.</p><p><br></p><p><b>Requirements:</b></p><p><br></p><ul><li>Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field.</li><li>Minimum 5 years’ experience in business systems administration, travel technology, or related roles.</li><li>Experience in the travel industry is highly preferred.</li><li>Familiarity with IATA BSP, GDS systems, and travel back-office solutions is an advantage.</li><li>Strong reporting, analytical, and problem-solving skills.</li><li>Ability to coordinate with multiple departments and external vendors.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Business Systems Administration</li><li>Travel Technology</li><li>IATA BSP</li><li>GDS Systems (Amadeus/Sabre/Galileo)</li><li>Reporting &amp; Analytics</li><li>IT Support</li><li>Problem-Solving</li><li>Vendor Management</li></ul></div>

Role Overview<br><br>Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:<br><br>Creating custom AI applications that will impact millions of citizens Generating high-quality training data for national LLMsUpskilling and advisory services to spread the impact of AI<br><br>As a Principal AI Ops Architect, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.<br><br>At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.<br><br>You will:<br><br>Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies. Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment. Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability. Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks. Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again. Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials. Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.<br><br>Ideally, you have:<br><br>Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector. Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI. System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core. Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools. Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them. Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy. Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Role Overview<br><br>Scale’s rapidly growing Global Public Sector team is focused on using AI to address critical challenges facing the public sector around the world. Our core work consists of:<br><br>Creating custom AI applications that will impact millions of citizens Generating high-quality training data for national LLMsUpskilling and advisory services to spread the impact of AI<br><br>As a Production AI Ops Lead, you will design and develop the production lifecycle of full-stack AI applications, while supporting end-to-end system reliability, real-time inference observability, sovereign data orchestration, high-security software integration, and the resilient cloud infrastructure required for our international government partners.<br><br>At Scale, we’re not just building AI solutions—we’re enabling the public sector to transform their operations and better serve citizens through cutting-edge technology. If you’re ready to shape the future of AI in the public sector and be a founding member of our team, we’d love to hear from you.<br><br>You will:<br><br>Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies. Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment. Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability. Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks. Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again. Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials. Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.<br><br>Ideally, you have:<br><br>Experience: 6+ years in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector. Global perspective: Familiarity with international government security standards and the complexities of deploying sovereign AI. System architecture proficiency: Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core. Modern AI Stack expertise: Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools. Ownership: You treat every production deployment as your own. You race toward solving hard problems before the customer even sees them. Reliability: You understand that in the public sector, a model failure may be a risk to public safety or privacy. Customer communication: The ability to explain to a high-ranking official why the performance of the system has degraded and how we are fixing it.<br><br>PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.<br><br>About Us:<br><br>At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.<br><br>We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. <br><br>We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.<br><br>We comply with the United States Department of Labor's Pay Transparency provision. <br><br>PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Role Purpose<br><br>The Data Infrastructure & Operations Consultant designs, configures and supports the infrastructure and operational services required for client data-management, integration, analytics and security capabilities. The role ensures that environments, connectivity, capacity, access, monitoring, backup, recovery and support arrangements are documented and aligned with approved architecture and service requirements.<br><br>The consultant works with client infrastructure teams, system owners, platform administrators, architects, engineers and security specialists. It may provision or support environments under controlled access, but client technology teams retain production ownership and operational authority. The role must combine technical delivery with disciplined operational documentation, evidence and knowledge transfer so services can be maintained reliably after implementation.<br><br>Key Responsibilities<br><br>Assess infrastructure, hosting, network, connectivity, capacity, environment and service requirements for client data solutions. Design or support approved on-premises, cloud or hybrid infrastructure configurations. Provision and configure authorised development, test and production-support environments through client change controls. Implement connectivity, certificates, service accounts, access, secrets and infrastructure security requirements. Support installation and operation of data platforms, integration services, databases and analytical components. Establish monitoring, alerting, capacity, availability, performance and service-level evidence. Design and test backup, restoration, disaster-recovery and continuity procedures for relevant services. Maintain configuration records, infrastructure diagrams, asset information, patch status and change history. Support incident, problem and root-cause investigation and coordinate corrective action with client teams and vendors. Validate operational readiness, support ownership, escalation routes and acceptance evidence before go-live. Develop runbooks, maintenance procedures, support models and operational handover packs. Train client infrastructure and operations personnel and provide controlled transition support.<br><br>Minimum Requirements<br><br>Education<br><br>Bachelor's degree or diploma in information technology, computer science or a related field. An equivalent combination of relevant education and directly applicable consulting or implementation experience may be considered.<br><br>Professional Experience<br><br>Typically 3-8 years in infrastructure, systems administration, cloud or enterprise application support. Experience in infrastructure, systems administration, cloud services, database platforms or enterprise application support. Experience with networking, identity, monitoring, backup, recovery, patching and configuration management. Experience supporting data or analytics platforms and working within production change controls. Experience producing operational documentation and transferring services to support teams.<br><br>Technical and Domain Knowledge<br><br>On-premises, cloud and hybrid infrastructure concepts. Systems administration, networking and connectivity. Identity, service accounts, certificates and access controls. Monitoring, alerting, capacity, availability and performance. Backup, restoration, disaster recovery and continuity. Patching, configuration, release and change management. Incident, problem and operational support processes. Infrastructure documentation, runbooks and service handover.<br><br>Core Competencies<br><br>Infrastructure operations. Systems administration. Networking. Monitoring. Backup/recovery. Change and incident management. Operational reliability. Troubleshooting. Service management. Documentation discipline. Eliciting operational requirements and identifying hidden dependencies. Explaining infrastructure options and service implications clearly. Working within controlled access, security and change processes. Coordinating infrastructure, platform, vendor and delivery teams. Producing complete configuration and operational evidence. Facilitating readiness reviews and structured handover. Supporting client operations without assuming production ownership.<br><br>Preferred Certifications<br><br>Relevant cloud or infrastructure certification IT service-management certification<br><br>Focus areas<br><br>Infrastructure operations Systems administration Networking<br><br>Ready to apply for this role?<br><br>Apply for Data Infrastructure & Operations Consultant

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Job Responsibilities:</b></span></p> <ul> <li><span>Serve as liaison between customers and relevant internal technical team to resolve issues.</span></li> <li><span>Provides tier 1 support to customers which includes telephonic &amp; remote support using company approved remote support tool.</span></li> <li><span>Answer all incoming telephone calls, take a message, follow-up, and return calls.</span></li> <li><span>Follow up customer's calls where necessary.</span></li> <li><span>Coordinate with customers to allocate onsite visits.</span></li> <li><span>Handle and resolve customer complaints</span></li> <li><span>Deliver consistently high levels of customer service.</span></li> <li><span>Order spare parts from suppliers related to warranty and non-warranty repairs</span></li> <li><span>Mentor and support helpdesk agents by providing training, guidance, and knowledge sharing.</span></li> <li><span>Conduct regular training sessions on new technologies, tools, and best practices.</span></li> <li><span>Gathers and analyses available data from customers to provide information towards making short term operational decisions of a functional unit</span></li> <li><span>Generate monthly reports from system related to attended incidents and repairs</span></li> <li><span>Provides recommendation of innovative solutions to next level in order to improve or enhance the process daily operations.</span></li> <li><span>Stay updated with the latest industry trends, technologies, and best practices.</span></li> <li><span>Answer and register phone calls.</span></li> <li><span>Forward incidents to the specialized support engineer for resolution.</span></li> <li><span>Follow up with Engineers on incidents.</span></li> <li><span>Provide all the required approvals, tools and accesses to the engineer for executing the job.</span></li> <li><span>Close incidents within the help desk system.</span></li> <li><span>Update customer's records.</span></li> <li><span>Keep a record of the telephone calls and the issues in the helpdesk management system.</span></li> <li><span>Track issues to resolution and update the concerned people accordingly.</span></li> <li><span>Identify and escalate priority issues.</span></li> <li><span>Making sure that response and resolution time are met within the SLA contract</span></li> <li><span>Coordinate with suppliers/vendors regarding spare parts delivery, ordering/purchasing and returning back</span></li> <li><span>Get 3 different quotations, compare and negotiate prices, delivery options and payment options.</span></li> <li><span>Issue quotations, delivery notes, and invoices to customers when required</span></li> <li><span>Follow-up credit notes claim with suppliers</span></li> <li><span>Attend onsite support at customers' premises when required “L2 support”</span></li> <li><span>Prepare and send monthly statement to supplier for labor payments.</span></li> <li><span>Follow up with supplier for labor payments.</span></li> <li><span>Participate in the deployment and configuration of new hardware and software</span></li> <li><span>Works towards achieving the units' short term monthly goals</span></li> <li><span>Flexibility to work in shifts and handle on-call responsibilities as needed</span></li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><span><b>Qualifications:</b></span></p> <ul> <li><span>Bachelor's degree in information technology, Computer Science, or a related field (preferred).</span></li> <li><span>Minimum 3 years' experience in a call centre in IT environment.</span></li> <li><span>Proficient in relevant computer applications.</span></li> <li><span>Excellent communications and listening skills.</span></li> <li><span>ITIL Foundation certificate is a plus</span></li> <li><span>Proven experience in resolving complex technical issues and managing escalations.</span></li> <li><span>Advanced knowledge of Operating Systems, Microsoft Office Suite, and common IT applications.</span></li> <li><span>Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.</span></li> <li><span>Excellent problem-solving and analytical skills.</span></li> <li><span>Exceptional communication and interpersonal skills.</span></li> <li><span>Ability to work independently and as part of a team.</span></li> </ul></div>