Embedded Systems Engineer Jobs in Qatar
7535 Jobs Found
???? Welcome to Your Next Adventure!<br><br>Snoonu’s Customer Experience Strategy & Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants. We use data to design better journeys, identify friction points, and scale operational excellence. We work closely with Product, Support, Engineering, and Growth teams to ensure every customer interaction builds trust and loyalty.<br><br>We’re seeking a Customer Experience Analyst who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.<br><br>You’ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact — we’d love to hear from you.<br><br>???? What You’ll Get Your Hands On<br><br>Root Cause & Issue Analytics<br><br>Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys. Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data. Develop frameworks to categorize and quantify the impact of systemic CX issues.<br><br>Retention & Churn Analysis<br><br>Analyze customer lifecycle data to understand key drop-off points and churn predictors. Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior. Identify cohorts at risk and provide insights for lifecycle interventions.<br><br>Behavioral Segmentation & Journey Mapping<br><br>Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement. Design and run analyses to evaluate the impact of experiments and personalization efforts. Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.<br><br>Insight Delivery & Stakeholder Influence<br><br>Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams. Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements. Support the continuous improvement of CX KPIs and feedback loops.<br><br>????♂️ The Magic You Bring<br><br>3–5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries. Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness). Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags). Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI). Ability to manipulate and analyze large datasets to find actionable insights. Strong problem-solving skills and a hypothesis-driven approach to analysis. Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders. A growth mindset and curiosity about customer behavior.<br><br>✨ Bonus Points If You Have<br><br>Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks. Background in experimentation (A/B testing, test vs. control). Familiarity with customer segmentation, recommender systems, or churn modeling. Not required, but needed for plus<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
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<span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation Equipment<br>Any certification or training required by local and state agencies.<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Company Description Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.</p><p>Job Description Job Summary We are seeking a creative, proactive, and results-driven Assistant Marketing Manager to support the planning and execution of marketing initiatives at Our Habitas Ras Abrouq , ensuring consistent brand visibility, guest engagement, and revenue growth in a unique luxury desert resort environment. Reporting to the Marketing Manager or Director of Marketing, the Assistant Marketing Manager is responsible for coordinating day-to-day marketing activities, supporting campaign development, managing digital and social media presence, and collaborating with internal teams and external partners to deliver impactful marketing initiatives. This role plays a key part in strengthening the resort's brand positioning while driving awareness, guest acquisition, and loyalty. The Assistant Marketing Manager will work closely with the Sales, Operations, Revenue, and Brand teams to develop compelling marketing campaigns, create engaging content, monitor campaign performance, and ensure all communications align with brand standards. This position requires strong organizational skills, creativity, project management abilities, and a solid understanding of luxury hospitality marketing.</p><p>Key Responsibilities Support the planning, coordination, and execution of marketing campaigns across digital, social media, email, print, and partnership channels. Assist in creating engaging content for social media, website, newsletters, promotional materials, and guest communications while ensuring consistency with brand guidelines. Coordinate with photographers, videographers, designers, influencers, and external agencies to develop high-quality marketing assets. Manage the resort's social media platforms by scheduling content, monitoring engagement, and responding to marketing-related inquiries when appropriate. Update website content and ensure promotional offers, events, and resort information remain accurate and current. Monitor marketing campaign performance and prepare reports with insights and recommendations for continuous improvement. Collaborate closely with the Sales and Revenue teams to support promotional activities, seasonal campaigns, and revenue-driving initiatives. Assist in organizing media visits, influencer collaborations, brand activations, and resort events to enhance brand exposure. Maintain strong relationships with media partners, tourism organizations, and marketing vendors. Ensure all marketing materials comply with brand standards and maintain a consistent luxury brand image across all touchpoints. Support budget tracking, purchase requests, and administrative tasks related to marketing activities. Conduct market research and competitor analysis to identify emerging trends and opportunities. Coordinate internal communications to ensure departments are informed of ongoing marketing campaigns and promotions. Assist in developing innovative marketing strategies that enhance guest experiences and strengthen brand awareness. Support sustainability and community engagement initiatives by promoting responsible tourism and brand storytelling.</p><p>Who You Are A creative, organized, and detail-oriented marketing professional with excellent communication and project coordination skills. You are passionate about storytelling, luxury hospitality, and creating memorable brand experiences that inspire guests to discover and connect with Our Habitas Ras Abrouq. You thrive in a collaborative and fast-paced environment, balancing creativity with analytical thinking to deliver impactful marketing campaigns. You are proactive, adaptable, and committed to maintaining the highest standards of brand excellence while supporting business growth. You are not just supporting marketing initiatives you are helping bring the unique spirit of Our Habitas Ras Abrouq to life through meaningful storytelling, innovative campaigns, and exceptional guest engagement.</p><p>Qualifications Minimum Requirements 3 5 years of experience in Marketing, Digital Marketing, Communications, or Brand Management, preferably within a luxury hotel, resort, or lifestyle hospitality environment. Strong understanding of hospitality marketing, brand positioning, digital marketing, social media management, and content creation. Excellent written and verbal communication skills with the ability to create engaging marketing content and compelling brand storytelling. Experience managing social media platforms, content management systems (CMS), email marketing platforms, and digital marketing tools. Proficiency in Microsoft Office and Adobe Creative Suite (Photoshop, Illustrator, InDesign) or Canva; familiarity with analytics tools such as Google Analytics and Meta Business Suite is an advantage. Strong project management and organizational skills with the ability to manage multiple campaigns and deadlines simultaneously. Analytical mindset with the ability to interpret marketing performance metrics and provide actionable insights. Experience coordinating with creative agencies, photographers, influencers, media partners, and other external stakeholders. Fluent in English, both written and spoken; additional languages are an advantage. Self-motivated, detail-oriented, and adaptable, with the ability to work effectively in a remote luxury resort environment. Passion for luxury hospitality, experiential travel, sustainability, and creating exceptional guest experiences.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">A creative, organized, and detail-oriented marketing professional with excellent communication and project coordination skills. You are passionate about storytelling, luxury hospitality, and creating memorable brand experiences that inspire guests to discover and connect with Our Habitas Ras Abrouq. You thrive in a collaborative and fast-paced environment, balancing creativity with analytical thinking to deliver impactful marketing campaigns. You are proactive, adaptable, and committed to maintaining the highest standards of brand excellence while supporting business growth. You are not just supporting marketing initiatives you are helping bring the unique spirit of Our Habitas Ras Abrouq to life through meaningful storytelling, innovative campaigns, and exceptional guest engagement.<br><br>Qualifications Minimum Requirements<br></p><ul><li>3 5 years of experience in Marketing, Digital Marketing, Communications, or Brand Management, preferably within a luxury hotel, resort, or lifestyle hospitality environment.</li><li>Strong understanding of hospitality marketing, brand positioning, digital marketing, social media management, and content creation.</li><li>Excellent written and verbal communication skills with the ability to create engaging marketing content and compelling brand storytelling.</li><li>Experience managing social media platforms, content management systems (CMS), email marketing platforms, and digital marketing tools.</li><li>Proficiency in Microsoft Office and Adobe Creative Suite (Photoshop, Illustrator, InDesign) or Canva; familiarity with analytics tools such as Google Analytics and Meta Business Suite is an advantage.</li><li>Strong project management and organizational skills with the ability to manage multiple campaigns and deadlines simultaneously.</li><li>Analytical mindset with the ability to interpret marketing performance metrics and provide actionable insights.</li><li>Experience coordinating with creative agencies, photographers, influencers, media partners, and other external stakeholders.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Self-motivated, detail-oriented, and adaptable, with the ability to work effectively in a remote luxury resort environment.</li><li>Passion for luxury hospitality, experiential travel, sustainability, and creating exceptional guest experiences.</li></ul><p></p></section>
Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Lobby Ambassador, you’re not just handling guest inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>As Lobby Hostess, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-ou. A Lobby Hostess contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Ensure guests are welcomed when entering the property Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that management is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary <br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Job Title: People & Culture Welfare Officer<br><br>Department<br><br>People & Culture (Human Resources)<br><br>Job Summary<br><br>The People & Culture Welfare Officer is responsible for enhancing the overall employee experience by planning and coordinating welfare initiatives, engagement activities, accommodation programs, and employee well-being projects. The role also supports internal communications, employee surveys, event coordination, and reporting to promote a positive and engaging workplace culture.<br><br>Key Responsibilities<br><br>Employee Welfare & Engagement<br><br>Plan, organize, and coordinate employee engagement and welfare activities. Support the implementation of employee well-being programs and initiatives. Coordinate employee events, celebrations, recognition programs, and community activities. Promote employee participation in People & Culture initiatives.<br><br>Accommodation & Welfare<br><br>Conduct employee accommodation inspections and satisfaction surveys. Monitor employee welfare concerns and coordinate appropriate follow-up actions. Work closely with departments to improve accommodation and welfare standards.<br><br>Internal Communication<br><br>Design posters, announcements, newsletters, and promotional materials using Canva. Prepare employee communications for company events, campaigns, and awareness programs. Ensure communication materials follow company branding guidelines.<br><br>Administration & Reporting<br><br>Maintain employee welfare records and documentation. Prepare reports, trackers, and dashboards using Microsoft Excel. Analyze survey results and prepare summaries with recommendations for management.<br><br>Event Coordination<br><br>Coordinate logistics for employee engagement activities and welfare events. Liaise with internal departments and external suppliers to ensure successful event execution. Assist in organizing health campaigns, sports events, social activities, and recognition programs (Corporate Social Responsibility (CSR) Activities).<br><br>Employee Support<br><br>Respond to employee welfare inquiries professionally and confidentially. Assist employees with welfare-related concerns and provide guidance where appropriate. Promote positive employee experience throughout the organization.<br><br>Qualifications<br><br>Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Marketing, or a related field. Previous experience in Human Resources, Employee Welfare, Employee Engagement, or Hospitality is preferred.<br><br>Skills & Competencies<br><br>Proficient in Microsoft Excel (data management, reports, charts, formulas, and trackers). Proficient in Canva for creating professional communication materials and event collateral. Good knowledge of Microsoft Office (Word, Power Point, Outlook). Strong organizational and time management skills. Excellent verbal and written communication skills. Ability to manage multiple projects and meet deadlines. Strong interpersonal and customer service skills. Analytical and problem-solving abilities. Ability to maintain confidentiality and professionalism.<br><br>Preferred Experience<br><br>Experience coordinating employee engagement activities or welfare programs. Experience creating surveys and analyzing employee feedback. Experience in preparing presentations and management reports. Experience working in the hospitality industry is an advantage. Familiarity with HR systems and employee communication platforms is preferred.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
???? Welcome to Your Next Adventure!<br><br>We are looking for an Agent Tools Strategy & Operations Specialist to own the tooling and processes that power our support agents — and to make every agent faster, more accurate, and more effective.<br><br>This role sits at the intersection of operations and product. You will define what our agent tools need to do, streamline the processes agents follow, and partner with Product and Engineering to build and improve the systems that make seamless, semi-automated support possible. You will ultimately move the classic support metrics — handle time, first contact resolution, and quality — but through a process and tooling lens, not through direct management of the agent team.<br><br>This is a strategic, data-driven position. We are looking for a brilliant generalist who can deeply own the agent-experience problem space today while evolving into broader CX strategic initiatives as the organization grows.<br><br>???? What You’ll Get Your Hands On<br><br>Own the Agent Tooling & Process Problem End-to-End<br><br>Understand, at an operations level, what agents need from their tools — and translate that into clear functional requirements and roadmaps. Map and streamline the end-to-end processes agents follow, removing friction, manual steps, and rework. Own the strategy and operations of core tooling capabilities such as case management and routing, agent assignment and capacity management, customer identification, and consolidation of fragmented tools into a unified workflow. Identify where semi-automation, templating, and guided workflows can reduce effort and error.<br><br>Partner with Product & Engineering to Build the Tools<br><br>Define product feature requirements and roadmaps together with Product and Engineering. Develop project plans across stakeholder groups to ensure successful development and deployment of features. Act as the quality-assurance arm of development — flag critical quality blockers and risks ahead of feature launches. Drive continuous improvement post-launch through defect tracking and remediation.<br><br>Drive Support Operations Metrics Through Tooling<br><br>Move the core support metrics — average handle time (AHT), first contact resolution (FCR), resolution time, and quality — by improving processes and tools rather than managing people. Build reporting and diagnostics that connect tooling and process changes to metric movement. Design experiments and pilots to validate that a tooling or process change actually improves agent efficiency and customer outcomes before scaling it.<br><br>Use Data to Drive Decisions<br><br>Leverage SQL, dashboards, and analytics tools to uncover where agents lose time and where processes break down. Quantify the impact of tooling gaps and prioritize the highest-leverage improvements. Build frameworks to monitor agent efficiency KPIs and early-warning signals.<br><br>Contribute as a CX Generalist<br><br>Support other strategic CX initiatives such as service quality improvements, journey redesign, and operational excellence programs. Contribute to building scalable frameworks, SOPs, and playbooks for support operations. Adapt as priorities evolve — this role is designed to grow with the business<br><br>????♂️ The Magic You Bring<br><br>4–6 years of experience in Support Operations, Product Operations, Customer Experience, Strategy, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments. Strong analytical skills — ability to structure ambiguous problems and break them down into actionable components. Hands-on experience working with data (SQL, Excel, BI tools). Experience gathering requirements and partnering with Product and Engineering to ship tools or features. A process-improvement mindset — you instinctively look for ways to streamline, standardize, and automate. Strong stakeholder management and communication skills. Comfort working in ambiguity and ownership-driven environments. A bias for action and strong follow-through.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
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Job Responsibilities<br><br>Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.<br>Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.<br>Conduct vehicle inspections alongside customers, identifying and documenting service requirements.<br>Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.<br>Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.<br>Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.<br>Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.<br>Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.<br>Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.<br>Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.<br>Process customer payments and transactions, following company procedures and guidelines.<br>Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.<br>Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.<br>Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.<br>Adhere to company policies, procedures, and safety guidelines at all times.<br>Qualifications<br><br>Customer Service<br>Automotive<br>Qatar, GCC<br>English<br>Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).<br>Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.<br>Skills<br><br>Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience.<br>Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software.<br>Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.<br>Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).<br>Experience<br><br><br>Education<br><br>Diploma / Bachelor<br>
</div><h2 class="h5">Skills</h2>
<div data-jb-field="skills">Job Responsibilities<br><br>Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.<br>Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.<br>Conduct vehicle inspections alongside customers, identifying and documenting service requirements.<br>Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.<br>Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.<br>Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.<br>Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.<br>Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.<br>Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.<br>Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.<br>Process customer payments and transactions, following company procedures and guidelines.<br>Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.<br>Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.<br>Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.<br>Adhere to company policies, procedures, and safety guidelines at all times.<br>
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Mandarin Oriental, Doha is looking for a Spa Concierge to join our Spa team.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>As a Spa Concierge , you will be responsible for the following duties: <br><br>Assist in the operations of all spa & wellness areas as required:Spa Reception Salon & Barber Reception Spa Retail Area Boutique Consultation Lounge Spa Suites Arrival Spa Thermal & Changing facilities Tea Lounges Fitness & Wellness Maintain the cleanliness of The Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards Will be expected to aid therapists in setting up for treatments and clearing away after Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance Must be a team player and assist all spa and hotel colleagues where necessary Ability to perform opening and closing duties Must have a thorough understanding of Spa Soft, all treatments and services offered in the Spa & Wellness division and all retail products Must have good telephone skills and follow required telephone etiquette Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner<br>As a Spa Concierge, We Expect From You<br><br>Minimum 1 year of experience working in a service environment is a must Hotel school graduates will be preferable Senior School qualification or equivalent is a must Previous experience working in a 5-star hotel environment will be an advantage Previous experience working in the Middle East Region is an advantage Good knowledge on computer systems is a must<br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets
Job Description<br><br>Wood is accepting expressions of interest for a Project Director (Offshore) to join our team in Qatar. This role create delivery excellence across assigned project/program/portfolio of projects, provide certainty and confidence to the customer/project sponsor, and robust control of project scope, schedule, cost and risk.<br><br>Specifies and directs the implementation and completion of one or more major projects or programs, including responsibility for managing safety, scope, cost, schedule and risk, and ensuring appropriate reporting and governance is in place. Responsible for delivery of project(s)/program(s)/portfolio to agreed scope, specifications, schedule and budget, for managing change and customer relationships. Delivers project(s)/program(s)/portfolio which often involves a high level of complexity and risk with multiple workstreams and high financial risk. Oversight of multiple project managers.<br><br>Responsibilities<br><br>P & L responsibility with associated commercial and financial accountability including revenue delivery, margin and overhead management, budget and forecast determination and attainment, risk and opportunity reviews, cost controls, accounts payable/billing and cash collection Contributes to and reviews the project proposal and plan to establish timeframe, procedures for accomplishing the project, resource requirements, and allotment of available resources to various phases of the project. Ensures adherence to corporate policy and best practice, and sets project evaluation parameters. Negotiates changes to project scope with the customer. Follows Change Management process to identify and approve modifications to scope, cost, schedule and quality Pursues and develop opportunities for innovation, such as digitalisation and technology use, work share and high value engineering centres, to bring value to Wood and customer Approves project procedures and project execution plan including the scope of work, deliverables list, master schedule, budget, org charts, risk register etc Ensures competence of project team members to carry out assigned work Oversees proposals and call-offs (may be single projects) within delegation of authority, ensuring compliance with contracting policy and standards of ethical conduct. Monitors adherence to schedule, cost and quality and proactively intervenes to avoid slippage Ensures that the required project management software systems are established for the project and the supporting training is completed Ensure the project assurance protocol and schedule are established Involved in establishing terms and conditions, and wider scope and larger size of projects may require more visibility in the community as well as activity in attracting project staff Responsible for the project HSSE leadership, ensures a program of initiatives and auditing schedule are established, and that HSSE and quality management issues are proactively addressed Drives good practices, including corporate initiatives, across projects and programs Resolves complex issues which are escalated by project team Participate in assurance activities and peer reviews The complexity, potential impact and political sensitivity of projects/programmes of this size (particularly in an international context), frequently require the project director to be involved in closing the deal, attracting specialized staff from outside the organization, and managing relationships with local officials and community groups as well as the customer and contractors, all based on their credibility and proven track record <br><br>Qualifications<br><br>University degree (bachelors or masters) in Engineering Project Management Professional (PMP), Associate in Project Management (APM) or equivalent certification is preferred Typically requires more than 20 years of broad and extensive pertinent experience, including minimum 10 years project management experience, mastering their area and knowledgeable about impacts on other areas; of which substantial experience successfully managing major/complex international or remote location projects. Requires strong technical skill as relevant to the project scope(s) Good level of experience in the related field, industry, and locations of the work Has thorough knowledge of project success and benefits management Expert in stakeholder management with extensive experience in managing challenging stakeholders and able to coach and advise others in this area Thorough understanding of requirements management from creation to monitoring to verification of complex project requirements and their linkage to business benefits. Knowledge of work flow management, established policies for engineering ownership, globalization of projects and request for tender process Experienced in assembling and managing multi-phase project budgets, including risk contingencies Expert Practitioner in Risk Management processes, well versed in how risks are transposed into cost, time and contingency estimates and forecasts Advanced knowledge of various forms of vendor contracts across many types of goods and services; able to create new appropriate contracting frameworks and negotiate to successful conclusion. Able to manage complex major project start-up, produce and communicate the project execution plan Expert understanding of both explicit and implicit dependencies and able to explain these and build into recommendations Experience of implementing successful project performance improvement activities and techniques for recovering poor performance Knowledge of supplier categorisation and experienced in devising appropriate commercial acquisition strategies Understands the needs of information management requirements in the project phases (operation), internal (contractual, statutory) and asset (customer) documentation. Able to negotiate appropriate close-out terms with all key stakeholders. Ability to effectively manage resources (personnel, equipment, materials etc) Sound practice and experience of commercial and technical risk management. Able to drive cash flow management as well as projection/forecast of cost at completion <br><br>About Us<br><br>Wood is a global leader in consulting, engineering and operations for the energy and materials sectors. With 33,000 people in around 50 countries, Wood supports clients across the full asset lifecycle, delivering safe, predictable outcomes while enabling resilient operations and a lower carbon future. Wood forms the Energy & Materials pillar of Sidara - a global partnership uniting leading multidisciplinary engineering, design, and project management companies. www.woodgroup.com<br><br>Diversity Statement <br><br>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
???? Welcome to Your Next Adventure!<br><br>We are looking for an Agent Tools Strategy & Operations Specialist to own the tooling and processes that power our support agents — and to make every agent faster, more accurate, and more effective.<br><br>This role sits at the intersection of operations and product. You will define what our agent tools need to do, streamline the processes agents follow, and partner with Product and Engineering to build and improve the systems that make seamless, semi-automated support possible. You will ultimately move the classic support metrics — handle time, first contact resolution, and quality — but through a process and tooling lens, not through direct management of the agent team.<br><br>This is a strategic, data-driven position. We are looking for a brilliant generalist who can deeply own the agent-experience problem space today while evolving into broader CX strategic initiatives as the organization grows.<br><br>???? What You’ll Get Your Hands On<br><br>Own the Agent Tooling & Process Problem End-to-End<br><br>Understand, at an operations level, what agents need from their tools — and translate that into clear functional requirements and roadmaps. Map and streamline the end-to-end processes agents follow, removing friction, manual steps, and rework. Own the strategy and operations of core tooling capabilities such as case management and routing, agent assignment and capacity management, customer identification, and consolidation of fragmented tools into a unified workflow. Identify where semi-automation, templating, and guided workflows can reduce effort and error.<br><br>Partner with Product & Engineering to Build the Tools<br><br>Define product feature requirements and roadmaps together with Product and Engineering. Develop project plans across stakeholder groups to ensure successful development and deployment of features. Act as the quality-assurance arm of development — flag critical quality blockers and risks ahead of feature launches. Drive continuous improvement post-launch through defect tracking and remediation.<br><br>Drive Support Operations Metrics Through Tooling<br><br>Move the core support metrics — average handle time (AHT), first contact resolution (FCR), resolution time, and quality — by improving processes and tools rather than managing people. Build reporting and diagnostics that connect tooling and process changes to metric movement. Design experiments and pilots to validate that a tooling or process change actually improves agent efficiency and customer outcomes before scaling it.<br><br>Use Data to Drive Decisions<br><br>Leverage SQL, dashboards, and analytics tools to uncover where agents lose time and where processes break down. Quantify the impact of tooling gaps and prioritize the highest-leverage improvements. Build frameworks to monitor agent efficiency KPIs and early-warning signals.<br><br>Contribute as a CX Generalist<br><br>Support other strategic CX initiatives such as service quality improvements, journey redesign, and operational excellence programs. Contribute to building scalable frameworks, SOPs, and playbooks for support operations. Adapt as priorities evolve — this role is designed to grow with the business<br><br>????♂️ The Magic You Bring<br><br>4–6 years of experience in Support Operations, Product Operations, Customer Experience, Strategy, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments. Strong analytical skills — ability to structure ambiguous problems and break them down into actionable components. Hands-on experience working with data (SQL, Excel, BI tools). Experience gathering requirements and partnering with Product and Engineering to ship tools or features. A process-improvement mindset — you instinctively look for ways to streamline, standardize, and automate. Strong stakeholder management and communication skills. Comfort working in ambiguity and ownership-driven environments. A bias for action and strong follow-through.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
Date Posted:<br><br>2026-05-14<br><br>Country:<br><br>United States of America<br><br>Location:<br><br>US-TX-EL PASO-M2 ~ 7201 Montana Ave ~ BLDG M2<br><br>Position Role Type:<br><br>Onsite<br><br>U. S. Citizen, U. S. Person, or Immigration Status Requirements: <br><br>The ability to obtain and maintain a U. S. government issued security clearance is required. U. S. citizenship is required, as only U. S. citizens are eligible for a security clearance<br><br>Security Clearance Type: <br><br>DoD Clearance: Secret<br><br>Security Clearance Status: <br><br>Active and existing security clearance required after day 1<br><br>Job Description<br><br>At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggress ion. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.<br><br>What You Will Do:<br><br>The MIR will provide in depth system knowledge and field experience related to the theory of operation and troubleshooting skills required to resolve complex Patriot missile system Major End Items (MEI) electronic and mechanical problems. The SROC ensures that appropriate and accurate information on all equipment is reported to program leadership and the customer.<br><br>The MIR will provide day-to-day execution on the Qatar Depot Operations program as well as demonstrate the ability to perform depot level diagnostic, fault isolation, cleanup and repair capability for Patriot Weapon System MEIs.<br><br>The MIR must affect all electronic repairs on location with detailed system knowledge, the ability to use all of the hardware and software tools currently available to Organizational and Intermediate Maintenance.<br><br>The MIR also monitors work performed by subordinates to insure it meets or exceeds established quality standards.<br><br>Must be able to lift 50 lbs. and work in an extreme environment.<br><br>This position is located in Doha, Qatar.<br><br>Qualifications You Must Have:<br><br>Successful completion of a Patriot System Intermediate Maintenance Course for MOS 14E/27X/34S/94S/916A/918D or an equivalent course of instruction on a similar electronic system conducted by the military or the system contractor.<br><br>Bachelor’s degree or Associates Degree with 2 years of related experience or HS Diploma/GED with 4 years of related experience.<br><br>Demonstrated 4 years of field maintenance experience troubleshooting, fault isolation, repair, and functional verifications of the Patriot Air Defense system or similar electronic systems using maintenance diagnostics, unit self-tests, BITE, tools and available test equipment.<br><br>Demonstrated experience with Department of the Army Modification Work Order (DAMWO) installations, to include system integration and checkout.<br><br>Active and transferable U. S. government issued security clearance is required prior to start date. U. S. citizenship is required, as only U. S. citizens are eligible for a security clearance.<br><br>Qualifications We Prefer:<br><br>Above qualifications plus five (5) years Patriot Depot Forward maintenance experience.<br><br>Demonstrated experience with Raytheon Quality Control procedures.<br><br>Demonstrated experience of the Patriot refurbishment, modification, and Enhanced Deep Maintenance.<br><br>Previous experience in International Patriot FMS Programs with experience living and working in an overseas location.<br><br>Required Education:<br><br>Bachelor's degree in related field and at least 5 years of related experience. Experience can be substituted for educational requirements. Must have at least 10 years of related experience without a degree.<br><br>What We Offer:<br><br>Whether you’re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.<br><br>Additional Information:<br><br>Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products<br><br>#Patriot<br><br>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.<br><br>The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U. S.-based role. If the successful candidate resides in a U. S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.<br><br>Privacy Policy and Terms:<br><br>Click on this link to read the Policy and Terms
???? Welcome to Your Next Adventure!<br><br>We are looking for an Agent Tools Strategy & Operations Specialist to own the tooling and processes that power our support agents — and to make every agent faster, more accurate, and more effective.<br><br>This role sits at the intersection of operations and product. You will define what our agent tools need to do, streamline the processes agents follow, and partner with Product and Engineering to build and improve the systems that make seamless, semi-automated support possible. You will ultimately move the classic support metrics — handle time, first contact resolution, and quality — but through a process and tooling lens, not through direct management of the agent team.<br><br>This is a strategic, data-driven position. We are looking for a brilliant generalist who can deeply own the agent-experience problem space today while evolving into broader CX strategic initiatives as the organization grows.<br><br>???? What You’ll Get Your Hands On<br><br>Own the Agent Tooling & Process Problem End-to-End<br><br>Understand, at an operations level, what agents need from their tools — and translate that into clear functional requirements and roadmaps. Map and streamline the end-to-end processes agents follow, removing friction, manual steps, and rework. Own the strategy and operations of core tooling capabilities such as case management and routing, agent assignment and capacity management, customer identification, and consolidation of fragmented tools into a unified workflow. Identify where semi-automation, templating, and guided workflows can reduce effort and error.<br><br>Partner with Product & Engineering to Build the Tools<br><br>Define product feature requirements and roadmaps together with Product and Engineering. Develop project plans across stakeholder groups to ensure successful development and deployment of features. Act as the quality-assurance arm of development — flag critical quality blockers and risks ahead of feature launches. Drive continuous improvement post-launch through defect tracking and remediation.<br><br>Drive Support Operations Metrics Through Tooling<br><br>Move the core support metrics — average handle time (AHT), first contact resolution (FCR), resolution time, and quality — by improving processes and tools rather than managing people. Build reporting and diagnostics that connect tooling and process changes to metric movement. Design experiments and pilots to validate that a tooling or process change actually improves agent efficiency and customer outcomes before scaling it.<br><br>Use Data to Drive Decisions<br><br>Leverage SQL, dashboards, and analytics tools to uncover where agents lose time and where processes break down. Quantify the impact of tooling gaps and prioritize the highest-leverage improvements. Build frameworks to monitor agent efficiency KPIs and early-warning signals.<br><br>Contribute as a CX Generalist<br><br>Support other strategic CX initiatives such as service quality improvements, journey redesign, and operational excellence programs. Contribute to building scalable frameworks, SOPs, and playbooks for support operations. Adapt as priorities evolve — this role is designed to grow with the business<br><br>????♂️ The Magic You Bring<br><br>4–6 years of experience in Support Operations, Product Operations, Customer Experience, Strategy, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments. Strong analytical skills — ability to structure ambiguous problems and break them down into actionable components. Hands-on experience working with data (SQL, Excel, BI tools). Experience gathering requirements and partnering with Product and Engineering to ship tools or features. A process-improvement mindset — you instinctively look for ways to streamline, standardize, and automate. Strong stakeholder management and communication skills. Comfort working in ambiguity and ownership-driven environments. A bias for action and strong follow-through.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
Date Posted:<br><br>2026-05-14<br><br>Country:<br><br>United States of America<br><br>Location:<br><br>US-TX-EL PASO-M2 ~ 7201 Montana Ave ~ BLDG M2<br><br>Position Role Type:<br><br>Onsite<br><br>U. S. Citizen, U. S. Person, or Immigration Status Requirements: <br><br>The ability to obtain and maintain a U. S. government issued security clearance is required. U. S. citizenship is required, as only U. S. citizens are eligible for a security clearance<br><br>Security Clearance Type: <br><br>DoD Clearance: Secret<br><br>Security Clearance Status: <br><br>Active and existing security clearance required after day 1<br><br>Job Description<br><br>At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggress ion. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.<br><br>What You Will Do:<br><br>The MIR will provide in depth system knowledge and field experience related to the theory of operation and troubleshooting skills required to resolve complex Patriot missile system Major End Items (MEI) electronic and mechanical problems. The SROC ensures that appropriate and accurate information on all equipment is reported to program leadership and the customer.<br><br>The MIR will provide day-to-day execution on the Qatar Depot Operations program as well as demonstrate the ability to perform depot level diagnostic, fault isolation, cleanup and repair capability for Patriot Weapon System MEIs.<br><br>The MIR must affect all electronic repairs on location with detailed system knowledge, the ability to use all of the hardware and software tools currently available to Organizational and Intermediate Maintenance.<br><br>The MIR also monitors work performed by subordinates to insure it meets or exceeds established quality standards.<br><br>Must be able to lift 50 lbs. and work in an extreme environment.<br><br>This position is located in Doha, Qatar.<br><br>Qualifications You Must Have:<br><br>Successful completion of a Patriot System Intermediate Maintenance Course for MOS 14E/27X/34S/94S/916A/918D or an equivalent course of instruction on a similar electronic system conducted by the military or the system contractor.<br><br>Bachelor’s degree or Associates Degree with 2 years of related experience or HS Diploma/GED with 4 years of related experience.<br><br>Demonstrated 4 years of field maintenance experience troubleshooting, fault isolation, repair, and functional verifications of the Patriot Air Defense system or similar electronic systems using maintenance diagnostics, unit self-tests, BITE, tools and available test equipment.<br><br>Demonstrated experience with Department of the Army Modification Work Order (DAMWO) installations, to include system integration and checkout.<br><br>Active and transferable U. S. government issued security clearance is required prior to start date. U. S. citizenship is required, as only U. S. citizens are eligible for a security clearance.<br><br>Qualifications We Prefer:<br><br>Above qualifications plus five (5) years Patriot Depot Forward maintenance experience.<br><br>Demonstrated experience with Raytheon Quality Control procedures.<br><br>Demonstrated experience of the Patriot refurbishment, modification, and Enhanced Deep Maintenance.<br><br>Previous experience in International Patriot FMS Programs with experience living and working in an overseas location.<br><br>Required Education:<br><br>Bachelor's degree in related field and at least 5 years of related experience. Experience can be substituted for educational requirements. Must have at least 10 years of related experience without a degree.<br><br>What We Offer:<br><br>Whether you’re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.<br><br>Additional Information:<br><br>Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products<br><br>#Patriot<br><br>As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.<br><br>The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.<br><br>Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<br><br>Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.<br><br>This role is a U. S.-based role. If the successful candidate resides in a U. S. territory, the appropriate pay structure and benefits will apply.<br><br>RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<br><br>RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.<br><br>Privacy Policy and Terms:<br><br>Click on this link to read the Policy and Terms
???? Welcome to Your Next Adventure!<br><br>We are looking for a Deputy Director – Food Operations to fully own the operational performance of our Food vertical.<br><br>This is a standalone, high-impact role focused on execution, optimization, and profitability. You will work directly with the COO to translate strategy into disciplined operational outcomes. Food is a high-frequency, high-pressure business — it demands precision, speed, and strong judgment under constant movement.<br><br>You will be responsible for the operational engine of the Food vertical: vendor performance, delivery efficiency, cost structures, contribution margins, and overall vertical performance health. Every operational lever that impacts reliability, scalability, and profitability will sit under your direct ownership.<br><br>This is not a coordination role. It is a performance role.<br><br>???? What You’ll Get Your Hands On<br><br>Operational Strategy & Execution Partner closely with the COO to define and execute the Food operations roadmap. Convert strategic priorities into measurable KPIs and execution plans. Ensure sustainable order growth while protecting contribution margins and operational stability. Drive operational readiness for expansions, new initiatives, and structural improvements across the vertical. Food Vertical Performance & Unit Economics Own the core performance metrics of the Food vertical including fulfillment rate, SLA adherence, cancellation rate, delivery time, cost per order, rider productivity, and customer satisfaction. Continuously optimize supply-demand balance in dense operating environments. Refine incentive structures for riders and restaurant partners with a clear understanding of their economic impact. Work closely with Finance to model profitability scenarios and implement cost control initiatives. You should deeply understand how prep time affects dispatch logic, how batching impacts utilization, and how operational mechanics influence margin. Process Optimization & Scalability Identify inefficiencies across the Food operational lifecycle and eliminate them through structured, data-driven problem solving. Standardize SOPs and improve operational consistency. Collaborate with Product and Tech to automate manual workflows and enhance dispatch, batching, and visibility tools. Lead root cause analysis for service failures and implement corrective action frameworks that prevent recurrence. Restaurant Operations & Partner Success Monitor and improve restaurant operational metrics including prep time accuracy, acceptance rates, SLA compliance, and order quality. Work closely with Commercial to ensure operational feasibility during onboarding and scaling. Reduce friction between restaurants and logistics by introducing structured performance frameworks and clear accountability mechanisms. Analytics & Performance Discipline Lead weekly and monthly performance reviews backed by data and actionable insights. Build and refine dashboards, reporting structures, and performance scorecards that directly influence operational decisions. Leverage demand forecasting, cohort analysis, and behavioural data to identify growth and efficiency levers. When metrics shift, you understand why — and you act decisively.<br><br>????♂️ The Magic You Bring<br><br>10+ years of operational experience, with at least 5–7 years in food delivery, high-frequency platforms, or tech-enabled logistics environments. Experience in dense, highly competitive markets is essential. Background in logistics, food operations, commercial strategy, or product operations within leading global platforms is strongly preferred. You must understand supply-demand balance, incentive systems, batching logic, dispatch optimization, and unit economics at a structural level. Strong analytical capability is mandatory. Exposure to BI tools, SQL, and performance dashboarding is expected. MBA or equivalent advanced degree is a plus. Beyond experience, we are looking for high cognitive ability, emotional resilience, and the ability to operate under sustained pressure. This role requires someone who takes ownership, makes tough decisions quickly, and executes without waiting for direction.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
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<p><b>Job description</b></p><br> <p>At EY, we’re all in to shape your future with confidence. </p><br> <p>We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join us and build an exceptional experience for yourself, and a better working world for all</p><br> <p><b>The opportunity </b></p><br> <p>This is an exciting opportunity for Qatari nationals to join EY Qatar’s growing Tax practice within International Tax & Transaction Services (ITTS), Indirect Tax (IDT), or Global Compliance & Reporting (GCR). You will play a key role in supporting complex tax matters, advising leading businesses in Qatar, and contributing to major national initiatives. As part of our experienced-hire team, you will gain exposure to high-impact projects and develop deep tax technical expertise.</p><br> <p><b>Your key responsibilities </b></p><br> <ul> <li>Provide high-quality tax advisory, compliance, and reporting support to clients across ITTS, IDT, or GCR service lines.</li> <li>Manage day-to-day client engagements, prepare technical deliverables, and assist senior team members with tax analysis and communication.</li> <li>Contribute to project planning, research emerging tax issues, and ensure accurate, timely execution of tax assignments.</li> </ul> <p><b>Skills and attributes for success</b></p><br> <ul> <li>Strong analytical mindset, attention to detail, and the ability to interpret complex tax and financial information.</li> <li>Excellent communication and interpersonal skills, with a client-centric and collaborative approach.</li> </ul> <p><b>To qualify for the role</b></p><br> <ul> <li>Qatari national with 2+ years of relevant tax experience in ITTS, Indirect Tax, Corporate Tax, or Tax Compliance.</li> <li>Bachelor’s or Master’s degree in Accounting, Finance, Business, Law, Economics, or related field.</li> <li>Strong understanding of GCC tax frameworks (corporate tax and/or VAT).</li> <li>Ability to manage multiple tasks, meet deadlines, and work effectively within a team environment.</li> <li>Proficiency in English and Arabic.</li> </ul> <p><b>Ideally, you’ll also have</b></p><br> <ul> <li>Progress toward a professional qualification (ADIT, CPA, CMA, ACCA, or similar).</li> <li>Experience working with multinational clients or on cross-border projects.</li> <li>Good knowledge of ERP systems for tax compliance and reporting.</li> </ul> <p><b>What we offer you</b></p><br> <p>At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.</p><br> <p>Are you ready to shape your future with confidence? Apply today.</p><br> <p>To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.</p><br> <p><b>EY </b>| Building a better working world</p><br> <p>EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.</p><br> <p>Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.</p><br> <p>EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.</p><br> <p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>Support the delivery and evolution of the Corporate Planning function across QNB covering Doha, Branches, Representative Offices and Subsidiaries. Support the definition of key performance indicators (KPIs) across financial and non-financial dimensions (Financial/ Customer and Process/ Organisation) for business, support and control divisions, understanding the needs and drivers for each. Support the coordination and execution of the quarterly Performance Management process. Review and analyse KPIs and scorecards across all divisions in order to provide perceptive and value adding insight of the bank’s performance and execution of strategy. Work with strategy development and PMO teams to assist in the development of the annual business plans across all divisions, understanding and incorporating the dependencies between this, performance management, the strategic project portfolio and the Cap Ex planning exercise.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Align the annual business plan with the bank’s strategic objectives Develop all business plan and performance management related information on a Group wide level on a regular basis to the Executive Management and the Board for regular update, performance monitoring, quality assessment and decision-making. Implements KPI’s and best practices for Senior Manager, Corporate Planning. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Manage the gathering of input from all relevant parties within the required timeframe and quality in order to develop the overall business plan for QNB on a Group wide level on an annual basis Coordinate and align with all business and support divisions with respect to input for business planning, balance scorecards and overall performance management related issues as directed by VP, Corporate Planning Manage requests to changes to KPIs during the year as aligned with senior management and VP, Corporate Planning Support coordination and alignment with the subsidiaries with respect to input for business planning and KPIs Manage and support the analysis of data from the KPI Performance management exercise, providing useful and value added insight to the VP, Corporate Planning Internal (Processes, Products, Regulatory): Manage the coordination of the Group’s corporate planning initiatives Monitor the development of business plans for all business and support divisions and respective departments along the five financial and non-financial dimensions (Financial, Customer, Processes, Organisational, Risk) Ensure alignment and consistency across all business plans on a Group-wide level Continuously monitor, track and review the business and support division plans and related scorecards (incl. KPIs, goals and objectives) as part of the group wide performance management Support VP, Corporate Planning to define, establish, continuously update, further develop and refine non-financial Key Performance Indicators (KPIs) for all business and support divisions and departments on a Group wide level within the frame of the group wide performance management Closely align with Financial Control to support input for financial KPIs Closely align with Group Risk to support input for risk related KPIs Assist business plans for all subsidiaries and support alignment and consistency of subsidiaries business plans with the subsidiary strategy and ensure alignment with QNB Group’s strategy Ensure group wide standards, methodology and tools for Business planning, Performance Management and Group PMO are fully adopted and adhered to by the assigned subsidiary Develop, manage and update tools (e.g., dashboards) to measure performance against strategic objectives and identified organizational priorities as guided by VP, Corporate Planning Learning & Knowledge: Possess a solid understanding of the link between strategy and corporate planning, and the concepts of a balanced scorecard approach Identify related areas for professional self-development Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy) Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements Maintain appropriate knowledge to ensure full qualification to undertake the role Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank<br><br>Education & Experience Requirements<br><br> Bachelor degree University graduate, Master’s degree is an advantage At least 8 years work experience with minimum of 3 years of similar experience with a reputed financial Institution Business and/ or functional experience or exposure Previous experience in a corporate planning and performance management role Awareness of a management consulting approach (previous role in such is an advantage) Experience with performance management, balance scorecard approach and management of information systems (MIS) Deep understanding and knowledge of the activities and functions of the various business and support divisions in a financial institution Well-developed numerical, analytical, evaluation skills<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport Educational Certificates
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>Support the delivery and evolution of the Corporate Planning function across QNB covering Doha, Branches, Representative Offices and Subsidiaries. Support the definition of key performance indicators (KPIs) across financial and non-financial dimensions (Financial/ Customer and Process/ Organisation) for business, support and control divisions, understanding the needs and drivers for each. Support the coordination and execution of the quarterly Performance Management process. Review and analyse KPIs and scorecards across all divisions in order to provide perceptive and value adding insight of the bank’s performance and execution of strategy. Work with strategy development and PMO teams to assist in the development of the annual business plans across all divisions, understanding and incorporating the dependencies between this, performance management, the strategic project portfolio and the Cap Ex planning exercise.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Align the annual business plan with the bank’s strategic objectives Develop all business plan and performance management related information on a Group wide level on a regular basis to the Executive Management and the Board for regular update, performance monitoring, quality assessment and decision-making. Implements KPI’s and best practices for Senior Manager, Corporate Planning. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Manage the gathering of input from all relevant parties within the required timeframe and quality in order to develop the overall business plan for QNB on a Group wide level on an annual basis Coordinate and align with all business and support divisions with respect to input for business planning, balance scorecards and overall performance management related issues as directed by VP, Corporate Planning Manage requests to changes to KPIs during the year as aligned with senior management and VP, Corporate Planning Support coordination and alignment with the subsidiaries with respect to input for business planning and KPIs Manage and support the analysis of data from the KPI Performance management exercise, providing useful and value added insight to the VP, Corporate Planning Internal (Processes, Products, Regulatory): Manage the coordination of the Group’s corporate planning initiatives Monitor the development of business plans for all business and support divisions and respective departments along the five financial and non-financial dimensions (Financial, Customer, Processes, Organisational, Risk) Ensure alignment and consistency across all business plans on a Group-wide level Continuously monitor, track and review the business and support division plans and related scorecards (incl. KPIs, goals and objectives) as part of the group wide performance management Support VP, Corporate Planning to define, establish, continuously update, further develop and refine non-financial Key Performance Indicators (KPIs) for all business and support divisions and departments on a Group wide level within the frame of the group wide performance management Closely align with Financial Control to support input for financial KPIs Closely align with Group Risk to support input for risk related KPIs Assist business plans for all subsidiaries and support alignment and consistency of subsidiaries business plans with the subsidiary strategy and ensure alignment with QNB Group’s strategy Ensure group wide standards, methodology and tools for Business planning, Performance Management and Group PMO are fully adopted and adhered to by the assigned subsidiary Develop, manage and update tools (e.g., dashboards) to measure performance against strategic objectives and identified organizational priorities as guided by VP, Corporate Planning Learning & Knowledge: Possess a solid understanding of the link between strategy and corporate planning, and the concepts of a balanced scorecard approach Identify related areas for professional self-development Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy) Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements Maintain appropriate knowledge to ensure full qualification to undertake the role Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank<br><br>Education & Experience Requirements<br><br> Bachelor degree University graduate, Master’s degree is an advantage At least 8 years work experience with minimum of 3 years of similar experience with a reputed financial Institution Business and/ or functional experience or exposure Previous experience in a corporate planning and performance management role Awareness of a management consulting approach (previous role in such is an advantage) Experience with performance management, balance scorecard approach and management of information systems (MIS) Deep understanding and knowledge of the activities and functions of the various business and support divisions in a financial institution Well-developed numerical, analytical, evaluation skills<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport Educational Certificates
<p>In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what s possible.</p><p>Job Description : Parsons is seeking a Deputy Project Director / Associate Director to support the Project Director in the successful delivery of the Project Management Consultancy (PMC) services for a luxury hospitality and entertainment development in Qatar. The development is a state-of-the-art entertainment hub, set to attract millions of visitors annually with its immersive experiences and diverse attractions. The Deputy Project Director will manage the day-to-day coordination of project delivery activities while providing leadership across the Theme Park, Entertainment, Retail and associated development packages. The role will ensure seamless integration between design, procurement, construction, specialist ride systems, themed environments, operational requirements, testing & commissioning, and handover activities. Working closely with the Project Director, the Deputy Project Director will coordinate multidisciplinary teams and support achievement of project objectives related to schedule, quality, budget, safety, operational readiness, and stakeholder satisfaction.</p><p>SPECIFIC RESPONSIBILITIES:</p><ul><li>Support the Project Director in managing the overall delivery of PMC services.</li><li>Lead day-to-day coordination of the Theme Park, Entertainment and associated development packages.</li><li>Coordinate multidisciplinary consultants, specialist ride vendors, themed entertainment designers, contractors, operators, and suppliers.</li><li>Manage package-level planning, reporting, interfaces, risks, and design coordination.</li><li>Monitor progress across design, procurement, construction, testing & commissioning, and operational readiness.</li><li>Coordinate technical reviews, constructability reviews, and design integration activities.</li><li>Support management of stakeholder meetings and interface coordination.</li><li>Monitor contractor performance and recommend corrective actions.</li><li>Coordinate project reporting, executive dashboards, and action tracking.</li><li>Support implementation of project governance, quality management, HSE, risk management, and document control procedures.</li><li>Assist the Project Director in resolving technical, commercial, and operational issues.</li><li>Act for the Project Director during periods of absence as delegated.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's Degree in Engineering, Architecture, Construction Management, Theme Park Engineering or related discipline. Professional certification (PMP or equivalent) preferred. Minimum 15 years of experience in PMC, Programme Management or Project Management. Demonstrated experience delivering major theme parks, entertainment destinations, integrated resorts, or leisure developments. Experience coordinating multidisciplinary design and construction teams. Experience with complex attractions, themed environments, or destination entertainment projects is highly desirable. GCC experience preferred.</p><p>SKILLS/COMPETENCIES:</p><ul><li>Comprehensive knowledge of Project Management Consultancy (PMC) delivery for theme parks, entertainment, hospitality, and mixed-use developments.</li><li>Strong understanding of design coordination, interface management, construction sequencing, testing & commissioning, and operational readiness.</li><li>Extensive knowledge of multidisciplinary coordination involving consultants, contractors, specialist attraction vendors, operators, and authorities.</li><li>Strong understanding of project controls, planning, procurement, commercial management, risk management, and construction delivery.</li><li>Proven ability to coordinate multiple work packages while maintaining alignment with project objectives, programme, and budget.</li><li>Excellent leadership, communication, coordination, and stakeholder management skills across multidisciplinary teams.</li><li>Strong analytical and problem-solving capabilities with the ability to proactively resolve technical, operational, and interface challenges.</li><li>Ability to perform effectively within large programme environments while supporting integrated project delivery from design through handover.</li></ul>
<h2 class="h5">Job description</h2>
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Hiring: Head of Project Control <strong>Location:</strong> Doha, Qatar<br> <strong>Industry:</strong> Oil & Gas / LNG<br> <strong>Contract Duration:</strong> 36 Months<br> Work Schedule ✅ 100% Onshore<br> ✅ Rotation: 12 Weeks ON / 2 Weeks OFF<br> ✅ 6 Days per Week<br> ✅ 8–10 Hours per Day<br> Job Purpose We are seeking a highly experienced <strong>Head of Project Control</strong> to lead project administration, planning, scheduling, cost control, and performance management activities across major Oil & Gas/LNG projects.<br> The successful candidate will be responsible for ensuring effective project controls, cost management, schedule stewardship, progress monitoring, reporting, workforce planning, and contractor performance management while supporting the successful delivery of projects within approved budgets and timelines.<br> Key Responsibilities Project Controls Leadership<ul><li>Lead and manage all Project Management Team (PMT) project control activities.</li><li>Coordinate project controls deliverables across engineering, procurement, construction, and other project functions.</li><li>Ensure implementation and continuous improvement of the Project Control Plan.</li></ul>Cost & Schedule Management<ul><li>Drive project cost control, forecasting, budgeting, estimating, and reporting activities.</li><li>Manage planning, scheduling, and progress measurement processes.</li><li>Review and analyze project performance, trends, risks, and recovery plans.</li><li>Evaluate schedule and cost impacts resulting from project changes and variations.</li></ul>Contractor Performance Management<ul><li>Monitor EPC Contractor and subcontractor performance relating to:<ul><li>Project Controls</li><li>Scheduling</li><li>Cost Estimating</li><li>Progress Reporting</li><li>Performance Measurement</li></ul></li><li>Review project reports and ensure compliance with company standards and requirements.</li><li>Identify discrepancies and coordinate corrective actions.</li></ul>Stakeholder Coordination<ul><li>Act as the primary interface between:<ul><li>Project Manager</li><li>Business Manager</li><li>PMT Members</li><li>EPC Contractors</li></ul></li><li>Provide management with accurate project performance reports and recommendations.</li></ul>Financial & Commercial Support<ul><li>Review invoices for accuracy, completeness, and contractual compliance.</li><li>Support resolution of commercial and payment-related issues.</li><li>Coordinate with Accounts Payable, Finance, and Audit teams.</li><li>Ensure EPC Contractor accounting systems meet company audit requirements.</li></ul>Workforce Planning<ul><li>Manage workforce planning, resource forecasting, and manpower optimization.</li><li>Ensure fair and consistent workforce management practices across the project.</li></ul>Qualifications ✅ Bachelor's Degree in:<br><ul><li>Engineering</li><li>Accounting</li><li>Business Management</li><li>Business Administration</li><li>Commercial Discipline</li><li>Related Field</li></ul>Experience Required <br>✅ Minimum <strong>10 years of experience</strong> in major Oil & Gas or LNG project environments.<br> ✅ Proven experience in:<br><ul><li>Project Controls</li><li>Cost Engineering</li><li>Planning & Scheduling</li><li>Contract Management</li><li>Tender Preparation</li><li>Budgeting & Forecasting</li><li>Progress Monitoring</li><li>EPC Project Execution</li></ul>✅ Minimum <strong>3 years of experience supervising multi-disciplinary and multicultural teams.</strong><br> ✅ Experience working on large-scale EPC projects within the Oil & Gas, LNG, Petrochemical, or Energy sectors.<br> Key Skills ✔ Strong Project Controls expertise<br> ✔ Advanced Cost Control & Forecasting skills<br> ✔ Planning & Scheduling proficiency<br> ✔ Contract and Commercial Management knowledge<br> ✔ Leadership and Team Management capability<br> ✔ Strong negotiation and influencing skills<br> ✔ Excellent analytical and problem-solving abilities<br> ✔ Effective stakeholder management<br> ✔ Excellent written and verbal communication skills in English<br> ✔ Strong organizational, planning, and prioritization skills<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>The Accounting Manager ensures the integrity of accounting, safeguards organizational assets and develops efficient business processes to record revenue, financial reporting process and monthly closing process. Fulfills revenue objectives and adhere to accounting and reporting policies. This includes reviewing and analyzing finances, ensuring compliance with regulations and refining reporting documentation. Responsible for overseeing certain contracts as it relates to financial reporting, leading strategic planning for accounting policies and maintaining internal controls over financial transactions.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Assure that accounting records are prepared and maintained in accordance with the organization's accounting policies, chart of accounts, and related accounting principles and practices, and that subordinate ledgers reconcile with the general ledger.</p><br>
<p>Review all vouchers (BPV, CPV, JV, RV etc.) prepared by all accountants in each section and signs them to ensure that all transactions are booked to right cost code and cost center.</p><br>
<p>Ensure that all types of vouchers prepared by Accountants are thoroughly reviewed</p><br>
<p>Review all accrued expenses on a monthly basis.</p><br>
<p>Review the depreciation process for the fixed assets to ensure right direction of the depreciation expenses (the right cost drive of the depreciation).</p><br>
<p>Ensure that all accrued expenses on a monthly basis are reviewed as well as the depreciation process for the fixed assets.</p><br>
<p>Prepare the monthly trial balance. Review the monthly bank reconciliation for all current accounts and bank liabilities after preparing the same from the treasury section.</p><br>
<p>Ensure that monthly trial balance is prepared on time. Thorough review on bank reconciliation for all current accounts and bank liabilities after preparation by the Treasury Section.</p><br>
<p>Review all vendor reconciliations which are prepared by the accounts payable sections</p><br>
<p>Ensure that all vendor reconciliations are reviewed.</p><br>
<p>Ensure that all transactions coming from the modules are linked to the right accounts in GL. Ensure that clients know to use the services and provide assistance if necessary. Manage and provide assistance in managing or maintaining accounts of strategic clients.</p><br>
<p>Ensure that all transactions coming from modules are linked to the right accounts in GL.</p><br>
<p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Knowledge of accounting principles, financial reporting standards, and regulatory requirements relevant to their industry.</p><br>
<p>Strong leadership skills are essential for effectively managing a team of accounting professionals, providing guidance, training, and support to ensure accurate and timely financial reporting.</p><br>
<p>Proficiency in accounting software and ERP systems is necessary for managing financial transactions, generating reports, and maintaining financial records.</p><br>
<p>Excellent analytical skills are vital for interpreting financial data, conducting variance analysis, and identifying trends or anomalies within financial reports.</p><br>
<p>Experience in financial statement preparation, budgeting, and forecasting enables the Accounting Manager to provide strategic insights and recommendations to senior management.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>Build High-Performing Teams<br>Provide Direction<br>AI Fluency<br>Quality<br>Leadership<br>Credit & Collections L3<br>Control and Monitoring L3<br>Banking Relationships L3<br>Profit and Loss Budgets L3<br>Agility<br>Debt Management L3<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Accounting<br>Professional Qualification in Certified Public Accountant (CPA)<br><br><br><br>
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