Call Center Jobs in Qatar

Job Description<br>ECCO Gulf Majorel Qatar is seeking a dedicated and professional Call Center Agent (Arabic Speaker) to join our dynamic team in Qatar. As a Call Center Agent, you will be responsible for delivering exceptional customer service and support to our clients. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Respond to high-volume inbound / outbound Calls, and Email, or Chat in a timely and professional manner. Use call center software and CRM systems to document interactions, update customer profiles, and track case resolution. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Follow call flow guidelines, scripts, and compliance requirements to ensure consistent service delivery. Handle irate or distressed customers professionally while de-escalating situations and maintaining service quality. Participate in quality assurance evaluations, coaching sessions, and ongoing product or system training. Use call monitoring and recording tools for performance review and compliance purposes. Maintain accurate call logs, case notes, and disposition codes for reporting and follow-up. Meet productivity, attendance, and schedule adherence requirements in a fast-paced call center environment. Engage with customers to build positive relationships and foster trust.<br><br>Required Profile<br>We are looking for candidates who are passionate about customer service and have the skills to match. The ideal candidate will possess:Bachelor’s degree in Business Administration or an equivalent qualification. Minimum of 3 years’ experience in a call center role. Excellent phone handling skills with strong listening and communication abilities. Proficiency in using CRM systems and call center tools. Strong customer-focused approach with the ability to handle diverse customer personalities professionally. Ability to multitask and perform efficiently in a fast-paced work environment. Basic computer proficiency, including email and standard office applications. Flexibility to work shifts as required. Fluency in Arabic is Mandatory.

Company Description Marble Medical Hospital is a medical Center dedicated to continuous innovation and excellence in patient care. The hospital is supported by a highly qualified and recognized medical team committed to delivering exceptional quality in all services.<br>Role Description The Call Center Agent role is a full-time, on-site position based in Qatar. The Call Center Agent will handle incoming and outgoing calls, respond to patient inquiries, schedule and confirm appointments, and provide accurate information about hospital services and procedures. <br>Qualifications<br>Strong customer-facing abilities, including experience as Customer Service Representatives and focus on Customer Satisfaction. Customer Support capabilities, including handling inquiries, complaints, and appointment requests professionally and efficiently. Excellent spoken and written communication skills in English and Arabic. Ability to work in a fast-paced, shift-based environment with strong organizational and time-management skills. Previous experience in a healthcare or call center environment is required.

المسمى الوظيفي: موظف مركز اتصال – دعم المكلفين(Call Center Officer – Taxpayer Support)<br>(مواليد دولة قطر) المهام والمسؤولياتاستقبال مكالمات المكلفين والرد على استفساراتهم بكفاءة .تسجيل الشكاوى والبلاغات والطلبات في الأنظمة المعتمدة.تصنيف الطلبات وتحويلها إلى الإدارات المختصة عند الحاجة.متابعة التذاكر المفتوحة والتأكد من إغلاقها ضمن المدة الزمنية المحددة (SLA).تزويد المكلفين بالمعلومات الصحيحة وفق الأدلة والإجراءات المعتمدة.توثيق جميع المكالمات والإجراءات المتخذة على النظام.التعامل مع المكلفين باحترام والمحافظة على سرية المعلومات.تصعيد الحالات العاجلة أو المعقدة وفق آلية التصعيد المعتمدة.التواصل مع المكلف بعد معالجة الشكوى للتأكد من حل المشكلة وقياس مستوى رضاه عن الخدمة المقدمة ، واتخاذ الاجراءات اللازمة في حال استمرار المشكلة أو الحاجة الى متابعة إضافية.المشاركة في تحسين جودة الخدمة من خلال رصد الملاحظات والاقتراحات المتكررة.تحقيق مؤشرات الأداء المستهدفة مثل سرعة الرد، جودة الخدمة، ونسبة حل الاستفسارات من أول اتصال.المهارات المطلوبةمهارات تواصل ممتازة باللغة العربية واللغة الإنجليزية.اللباقة وحسن التعامل مع مختلف فئات المتعاملين.القدرة على التعامل مع ضغوط العمل وإدارة المكالمات.سرعة استخدام الحاسب الآلي والأنظمة الإلكترونية.مهارات الاستماع الفعال وحل المشكلات.القدرة على العمل بنظام التناوب إذا تطلبت طبيعة العمل

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

Job Description<br><br>We are looking for good knowledge, experience, and a caring, compassionate Call Center Agent.<br><br>Qualifications<br><br>Bsc Degree. 03 to 05 years of experience Language- English, Arabic<br><br>Working Time is Full Time - 48 Hours per Week. 06 Days & 01 Days Holiday. Salary is 5K TO 7K Benefits are Good Monthly Salary + Incentives + Standard accommodation, Air ticket, Medical Insurance, Education allowance

We are currently seeking experienced Call Center Executives to join our Customer Service Department as part of our continued service enhancement and operational growth. The team is dedicated to delivering exceptional customer support, handling inquiries efficiently, and ensuring a high level of customer satisfaction across all communication channels.<br>Job Responsibilities:• Handle inbound and outbound calls, addressing customer inquiries, complaints, and service requests in a professional manner.• Provide accurate information about company products and services, ensuring clear and effective communication.• Resolve customer issues promptly, escalating complex cases to the appropriate department when necessary.• Maintain detailed records of customer interactions, transactions, and feedback in the system.• Ensure compliance with company policies and service standards while achieving performance targets and KPIs.<br>Qualifications:• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).• 1–3 years of experience in a call center or customer service role.• Strong communication and interpersonal skills, with the ability to handle challenging situations professionally.• Proficiency in using CRM systems and basic computer applications.• Experience in real estate industry preferred<br>If you have relevant experience and are interested in exploring this opportunity:Please complete and submit the form (Application Form) Submit your latest CV through Easy Apply.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Call Center Team Lead, you will lead and develop a team of insurance sales agents, driving sales performance, service quality, and operational excellence. We re looking for a hands-on leader who builds a culture of accountability and continuous improvement through coaching, data-driven decision-making, and a customer-first approach.</p><p>Responsibilities</p><ul><li>Monitor daily team performance and operational discipline to ensure achievement of individual and team KPIs</li><li>Manage the call quality improvement cycle by reviewing calls, identifying performance gaps, providing structured feedback, and tracking progress</li><li>Analyze team performance data to highlight trends and define improvement actions</li><li>Ensure compliance with call center procedures, quality standards, and the defined authority matrix</li><li>Handle escalated customer cases and coordinate approvals for non-standard terms or exceptions</li><li>Support the rollout and adoption of new processes and tools</li><li>Contribute to the onboarding and development of new agents</li><li>Run daily stand-ups and provide the Sales Manager with a structured weekly performance report</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2+ years of call center experience in a sales-focused environment , including at least 1 year in a Team Lead or Supervisor role, with a proven track track record of achieving individual or team sales targets</p><p>Bachelor s degree; additional education in sales, management, or a related field will be an advantage</p><p>Strong understanding of sales KPIs, conversion metrics, pipeline management, and call center operations, with the ability to analyze performance data and translate insights into actions</p><p>Proficiency in managing sales performance, providing structured feedback, creating individual improvement plans, and motivating teams to achieve results</p><p>Significant communication, problem-solving, and people management skills, with empathy and confidence in handling customer escalations</p><p>Working background with Creatio or a similar CRM, as well as Google Sheets or Excel for sales pipeline and funnel tracking</p><p>Fluency in English and Arabic for written and verbal communication</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Provide exceptional customer service by addressing inquiries, resolving complaints, and offering solutions tailored to individual customer needs.</li><li>Utilize active listening skills to accurately understand customer concerns, ensuring clarity before providing answers or assistance.</li><li>Document all customer interactions in detail, maintaining accurate records for future reference and ensuring consistent service.</li><li>Meet or exceed daily performance metrics such as call handling time, customer satisfaction ratings, and first call resolution rates.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or equivalent; a degree in a related field is a plus.</li><li>1-2 years of experience in customer service or call center environments preferred, demonstrating familiarity with call-handling procedures.</li><li>Fluency in English; proficiency in additional languages is a significant advantage for diverse customer interactions.</li><li>Proficient in using CRM software and other communication tools to manage customer data effectively.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Minimum 2 years of experience in -Contact Center, Customer Service, Student Services, Student Affairs , Admissions / Registration , Helpdesk , Front Office (Education Sector)</p><ul><li><p>Respond to student enquiries via Telephone, Email, Live Chat, WhatsApp, Telegram and Social Media.</p></li><li><p>Provide accurate information and verify student identity.</p></li><li><p>Record and update enquiries in the service management system.</p></li><li><p>Escalate unresolved cases to the appropriate department.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Female Candidate with Bachelor's Degree (Mandatory)</p></li><li><p>Qatar University Graduate – Highly preferred.</p></li><li><p>Fluent in Arabic &amp; English (Read, Write &amp; Speak)</p></li><li><p>IELTS 5.0 (or equivalent- TOEFL / English-medium education</p></li><li><p>Good knowledge of Microsoft Office , Excellent customer service and communication skills</p></li><li><p>Experience with Contact Center/CRM systems (Cisco Contact Center, HP Service Manager, Live Chat, Microsoft Teams is an advantage)</p></li><li><p>Minimum typing speed of 15 WPM</p></li></ul><p>Valid QID/Visa with immediate availability is preferred.</p><p></p></section>

Role Sales & Experience Consultant (Call Centre) Department Sales & Member Experience Division Society Sport Center Reporting To Sales Manager Direct Reports N/A Role Purpose The Sales & Experience Consultant (Call Centre) is responsible for delivering high-quality outbound and inbound sales and service interactions that support new member acquisition, retention, and overall member experience across the Society portfolio. Based at Head Office, this role acts as the first point of contact for prospective and existing members, owning the early stages of the sales funnel and ongoing service communication. While Call Centre Consultants do not close sales in-club, they are directly accountable for lead conversion, appointment setting, renewals support, and service excellence, ensuring a seamless handover to in-club Sales & Experience Consultants. The role combines commercial discipline, CRM accuracy, and customer-centric service, playing a critical role in driving club performance remotely. Key Responsibilities Sales, Leads & Appointment Generation• Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.• Contact new and existing leads via phone, Whats App, email, and digital channels.• Convert leads into qualified appointments for in-club Sales & Experience Consultants.• Achieve daily, weekly, and monthly appointment and conversion targets.• Ensure clear and accurate handover of prospect information to club-based teams.• Support sales campaigns, promotions, referrals, and corporate lead follow-up. CRM Discipline & Data Accuracy• Maintain strong CRM hygiene including accurate records, call notes, and appointment updates.• Adhere to lead response SLAs.• Log all activity accurately to support forecasting and reporting.• Provide reliable pipeline visibility to the Sales Manager. Member Experience, Retention & Service Calls• Conduct proactive service and experience check-in calls with new members.• Support retention initiatives including renewal reminders, save, and win-back campaigns.• Refer renewal opportunities to in-club teams for completion.• Represent the brand professionally in all member interactions. Inbound Calls, Queries & Complaint Handling• Handle inbound calls from members and prospects efficiently and professionally.• Respond to enquiries relating to memberships, access, services, and facilities.• Resolve issues at first point of contact where possible.• Escalate complaints appropriately in line with SOPs and follow through to closure. Collaboration with In-Club Teams• Work closely with in-club Sales & Experience Consultants to maximise appointment show rates.• Share feedback on lead quality, objections, and outcomes.• Support a joined-up member journey between Call Centre and club. Standards, Compliance & Professionalism• Adhere to SOPs, scripts, data protection, and brand standards.• Maintain professionalism, confidentiality, and accuracy at all times.• Meet individual KPIs relating to productivity, quality, and outcomes.• Support continuous improvement initiatives within the Call Centre. What Success Looks Like (KPIs) • Lead contact and response rate.• Lead-to-appointment conversion %.• Appointment show rate.• Appointments booked vs target.• Renewal and retention call completion rate.• Positive member feedback from service calls.• CRM accuracy and SLA adherence. Experience & Qualifications • Experience in a call centre, telesales, or customer service role.• Confident and professional telephone manner.• Ability to work in a target-driven environment.• High attention to detail and data accuracy.• Comfortable handling objections and complaints.• Experience using CRM systems and Microsoft Office.• Arabic and English language skills preferred.• Flexibility to work shifts, evenings, and weekends if required. Key Competencies • Sales & conversion mindset• Customer experience focus• CRM & data discipline• Communication & influence• Resilience & professionalism• Organisation & time management• Accountability & results orientation

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Primary Purpose of the Job</strong><br><p><span>To provide </span><span>Level 1</span><span>and Level 2 </span><span>technical support </span><span>as part of the Data Center team </span><span>for</span><span>QatarEnergy’s</span><span>infrastructure </span><span>and end-user technology </span><span>services</span><span>. The role includes handling incidents and service requests, performing routine operational tasks, troubleshooting and resolving common technical issues, monitoring data center and server infrastructure, supporting approved changes, and escalating complex issues in accordance with established procedures. The position contributes to reliable day-to-day IT operations across QatarEnergy sites</span><span>, including </span><span>support for</span><span> Active Directory,</span><span>Microsoft 365</span><span>, SCCM, printers, mobile devices, server monitoring, documentation, and IT inventory activities.</span></p><br><p><strong><span>Key Responsibilities</span></strong></p><br><ul><li><span>Provide </span><span>Level 1</span><span>and Level 2 </span><span>support for infrastructure </span><span>and end-user technology </span><span>services </span><span>as part of the Data Center team, ensuring timely response to incidents and service requests across QatarEnergy sites.</span></li></ul><ul><li><span>Perform routine user administration and support tasks related to Active Directory, Microsoft 365, SCCM, printers, mobile devices, and other approved IT services.</span></li></ul><ul><li><span>Troubleshoot and resolve Level 1 and Level 2 technical issues where within the role scope; document actions taken and escalate complex, recurring, or specialist issues to Engineers or relevant support teams.</span></li></ul><ul><li><span>Carry out standard service request fulfilment activities, including account support, access requests, software deployment support, device configuration, operational checks, and approved first- and second-level support tasks.</span></li></ul><ul><li><span>Monitor data center infrastructure, servers, services, and health dashboards; investigate initial alerts, take approved corrective actions where applicable, and escalate anomalies or service degradation in line with procedures.</span></li></ul><ul><li><span>Support patching, vulnerability remediation, cybersecurity controls, and emergency procedures under approved guidance, including execution of assigned Level 1 and Level 2 operational activities.</span></li></ul><ul><li><span>Assist Engineers during infrastructure upgrades, project activities, testing, and deployment tasks as required.</span></li></ul><ul><li><span>Maintain accurate operational records, technical documentation, standard checklists, and IT inventory information.</span></li></ul><ul><li><span>Provide courteous and clear communication to users, ensuring incidents and requests are handled professionally and in line with service expectations.</span></li></ul><ul><li><span>Support QatarEnergy applications on smartphones and tablets, including basic configuration, troubleshooting, and user assistance.</span></li></ul><ul><li><span>Participate in shift, standby, or on-call support arrangements when required to maintain continuity of IT services.</span></li></ul> <br><strong>Required Experience and Skills</strong><br><p><span>Minimum of 5 years of hands-on technical support experience in IT infrastructure, service desk, data center operations, server support, or a related environment, with exposure to both first- and second-level support activities.</span></p><br><p><strong><span>Professional Certifications</span></strong></p><br><ul><li><span>ITIL Foundation, Microsoft, CompTIA, or equivalent technical certifications will be an advantage.</span></li></ul><p><strong><span>Technical Skills</span></strong></p><br><ul><li><span>Working knowledge of Microsoft Active Directory, SCCM, Azure Active Directory, and standard user/device administration activities, with the ability to perform approved Level 1 and Level 2 support tasks.</span></li></ul><ul><li><span>Good understanding of Microsoft 365 services, including Teams, SharePoint Online, OneDrive, Exchange Online, and Intune support activities.</span></li></ul><ul><li><span>Good knowledge of Windows Server environments, Group Policy concepts, user access support, and common infrastructure services relevant to Data Center operations.</span></li></ul><ul><li><span>Ability to perform routine checks, follow technical procedures, complete standard operational tasks accurately, and carry out approved corrective actions within defined support boundaries.</span></li></ul><ul><li><span>Familiarity with Windows desktop support, basic Linux concepts, and standard troubleshooting methods.</span></li></ul><ul><li><span>Competent in printer setup, configuration, and troubleshooting across networked environments.</span></li></ul><ul><li><span>Familiarity with data center operations, monitoring tools, server health checks, basic infrastructure management, and escalation procedures.</span></li></ul><ul><li><span>Ability to use diagnostic utilities and support tools to identify, record, troubleshoot, and resolve common Level 1 and Level 2 technical issues, or escalate appropriately when specialist support is required.</span></li></ul><ul><li><span>Experience with E-Fax, enterprise SMS platforms, mobile device support, or similar end-user technology services will be an advantage.</span></li></ul><p><strong><span>Soft Skills</span></strong></p><br><ul><li><span>Strong communication</span><span>skills with the ability to explain technical issues clearly </span><span>and professionally to </span><span>users.</span></li></ul><ul><li><span>Customer-focused mindset with a disciplined approach to incident handling, service request fulfilment, and follow-up.</span></li></ul><ul><li><span>Ability to work independently, follow instructions, and collaborate effectively with Engineers, Service Desk teams, Data Center colleagues, and other ICT support groups.</span></li></ul><ul><li><span>Organized</span><span>, reliable,</span><span> and detail-oriented</span><span>,</span><span> with good documentation practice</span><span> and commitment to operational procedures.</span><ul><li><span>Willingness to work in shifts, standby, or on-call arrangements when required.</span></li></ul></li></ul> <br><strong>Educational Qualifications</strong><br><p><span>Technical Diploma in Computer Science, Information Technology, Electronics, or&nbsp;a related field.</span></p><br><br> </div>

Additional Information<br><br>Job Number 26104445<br><br>Job Category Reservations<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br><br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br><br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br><br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br><br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br><br> Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE: <br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>Preferably Arabic Speaker<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26076485<br><br>Job Category Reservations<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br><br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br><br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br><br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br><br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br><br> Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE: <br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>Preferably Arabic Speaker<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional Information<br><br>Job Number 26076485<br><br>Job Category Reservations<br><br>Location 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>YOUR LEGACY STARTS WITH US<br><br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br><br>FIND PURPOSE IN YOUR PASSION<br><br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br><br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br><br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br><br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br><br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br><br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br><br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br><br> Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing<br><br>OUR EXPECTATIONS FROM THE ROLE: <br><br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>Preferably Arabic Speaker<br><br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for marketing the Retail Bank’s products and services – to meet assigned targets specifically for a single line of business, besides cross selling other products and services of the Retail Bank to meet customer needs. The Associate is responsible for providing efficient, friendly and quality service to customers; answering queries & encouraging them to increase their business with the Retail Bank.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Retail Bank’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Cross selling of Retail Bank products and services to help increase market share and associated revenue / profit goals. Implements KPI’s and best practices for Associate, Domestic Sales Center Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank. Attends and resolves all customer queries within the specified TAT to ensure customer satisfaction. To convey customer feedback on products and services including issues faced & enhancements recommended, to the Manager / Assistant Manager. Create and maintain strong networking relationship with key contacts in the HR and Finance function of ministries & private companies in our approved list of companies. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): To ensure that the application forms are accurately filled and that all required supporting documentation are provided to minimize discrepancies. To submit all completed applications to the Manager Supervisor. Act as the first point of contact especially for new customers, answer their queries and provide information about various products and services offered by the Retail Bank. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards, loans etc. Coordinate with operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Refer to Direct Sales Supervisor for assistance in replying to any unresolved queries from customers. To submit periodic reports to their Sales Supervisor on calls made and their recommendations on how to grow the business volumes. To monitor the customer service standards operational for Retail Bank and look for creative ways to improve service delivery. Ensure compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: To have complete and updated knowledge of the key features & benefits of all the QNB Retail products & services (including special promotions) especially for those marketed through the Sales channel. Attend all training programs organized by the Bank & also any specified training deemed to be applicable for effective performance of their job function. Maintain thorough knowledge of competitor products, pricing, market activity, and ensure that market intelligence is passed on to the Manager / Assistant Manager by active participation in weekly sales meetings. Identify related areas for professional development of self.<br><br>Education And Experience Requirements<br><br> Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport ID Card Education Certificate Birth Certificate

Skyrocket Your Data Center Infrastructure Career with Us !<br>A leading organization delivering large-scale mission-critical infrastructure projects is expanding its team to support the successful delivery of advanced Data Center developments across the region. We are seeking experienced professionals across multiple disciplines who are passionate about building world-class facilities that power the digital economy.<br>Multiple Positions – Data Center Construction Projects<br>Overview / Job Purpose Join a team building some of the region's most advanced mission-critical facilities. We are expanding our Data Center Construction teams and seeking experienced professionals across engineering, construction, commissioning, project management, quality, safety, and support functions.<br>This is an exciting opportunity to grow your expertise, work on cutting-edge infrastructure projects, and contribute to facilities that support critical business operations and next-generation technologies.<br>Open Positions Senior Project Manager Data Center Systems Manager Construction Manager QA/QC Manager HSE Manager Technical Manager Planning Manager Commissioning Manager Commercial & Contracts Manager<br>Key Responsibilities Support the planning, execution, and delivery of Data Center construction projects. Coordinate with consultants, contractors, vendors, and project stakeholders. Monitor project schedules, budgets, quality standards, and deliverables. Ensure compliance with project specifications, codes, and safety regulations. Review engineering drawings, technical submittals, and construction documentation. Manage site activities and resolve technical and operational challenges. Participate in testing, commissioning, and handover activities. Prepare progress reports, project updates, and technical documentation. Support procurement, material management, and vendor coordination. Maintain a strong focus on quality, safety, reliability, and project excellence.<br>Qualifications & Experience Data Center Construction or Critical Infrastructure experience is mandatory.5–15+ years of relevant experience depending on the position. Bachelor's Degree or Diploma in Civil Engineering, Mechanical Engineering, Electrical Engineering, Construction Management, or a related discipline. Proven experience in Data Centers, Mission-Critical Facilities, Industrial, Infrastructure, or Large Commercial Construction projects. Strong understanding of construction methodologies and project lifecycle management. Experience working with international standards and best practices. Proficiency in project management and engineering tools relevant to the role. Professional certifications such as PMP, LEED, OSHA, NEBOSH, Autodesk BIM, or equivalent are advantageous.<br>Skills & Competencies Data Center Construction Critical Infrastructure Delivery Project Management Construction Management MEP Systems Quality Assurance & Quality Control Health, Safety & Environment Compliance Commissioning & Handover Risk Management Stakeholder Management Technical Documentation Problem Solving and Leadership<br>Important Note Applications will only be considered for candidates with proven Data Center Construction or Critical Infrastructure project experience.