CRM specialist Jobs - Doha Qatar

وظائف<br><br>???? مستشار إدارة – استراتيجية الأمن السيبراني والمخاطر | IBM | الدوحة، قطر<br><br>Mr.mstfa<br><br>اخر تحديث : منذ بضع شهور<br><br>1 دقائق للقراءة<br><br>_*]:min-w-0 gap-3"><br><br>???? مستشار إدارة – استراتيجية الأمن السيبراني والمخاطر | IBM | الدوحة، قطر<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>انضم لعقول تقنية تغير العالم مع IBM!<br><br>_*]:min-w-0 gap-3"><br><br>IBM — واحدة من أعرق شركات التقنية في العالم منذ 1911، يعتمد عليها أكثر من نصف شركات Fortune 500 — تبحث عن مستشار إدارة متخصص في الأمن السيبراني والمخاطر للانضمام لفريقها الاستشاري في الدوحة، قطر.<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>تفاصيل الوظيفة<br><br>_*]:min-w-0 gap-3"><br><br>المسمى الوظيفي Managing Consultant – Cyber Strategy & Risk الشركة IBM Consulting الموقع الدوحة، قطر المستوى محترف متمرس طبيعة العمل دوام كامل<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>المهام الوظيفية<br><br>_*]:min-w-0 gap-3"><br><br>تقديم خدمات استشارية استراتيجية في الأمن السيبراني للعملاءتقييم القدرات الأمنية للعملاء في مجالات السياسات والعمليات والتقنية والهيكل التنظيميتحديد الفجوات الأمنية وتقديم توصيات فعّالة لتقليل المخاطرقيادة ورش العمل والمشاركة في عروض ما قبل البيع وإغلاق الصفقاتالتعاون مع فرق IBM الأخرى لتقديم حلول أمنية متكاملةبناء علاقات موثوقة مع العملاء وتوجيههم في قراراتهم التقنية والاستراتيجية<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>شروط التقديم<br><br>_*]:min-w-0 gap-3"><br><br>✅ بكالوريوس في تخصص ذي صلة ✅ خبرة لا تقل عن 5 سنوات في استشارات الأمن السيبراني والمخاطر ✅ خبرة عميقة في أحد المجالات: Security Architecture / Cloud Security / OT Security / SAP Security / e-GRC ✅ معرفة شاملة بأطر الامتثال: ISO 27001، NIST، PCI DSS، GDPR، NCA، COBIT، SOC 2 ✅ خبرة في قطاعات متعددة: مالية، حكومية، اتصالات، صناعة، تعدين ✅ مهارات تواصل وعرض وقيادة فرق متميزة ✅ قدرة على العمل في بيئة مشاريع ديناميكية ومتعددة الأطراف<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>لماذا IBM؟<br><br>_*]:min-w-0 gap-3"><br><br>???? بيئة تشجع الفضول المستمر والتعلم والابتكار???? فريق عالمي متنوع يعمل على أكبر التحديات التقنية???? مسار مهني واضح مع دعم مستمر للنمو???? ثقافة تعاون وثقة وتمكين حقيقي للموظفين???? العمل على تقنيات الذكاء الاصطناعي والحوسبة السحابية والكمومية<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>???? نصيحة للمتقدمين<br><br>_*]:min-w-0 gap-3"><br><br>هذا الدور يناسب من لديه خلفية استشارية قوية في الأمن السيبراني مع سجل مثبت في قيادة مشاريع معقدة. ركّز في سيرتك الذاتية على: شهادات الأمن المعتمدة (CISSP، CISM، CRISC)، قطاعات العملاء التي خدمتها، وأي أطر امتثال طبّقتها فعلياً.<br><br>_*]:min-w-0 gap-3"><br><br>_*]:min-w-0 gap-3"><br><br>???? للتقديم المباشر<br><br>_*]:min-w-0 gap-3"><br><br>???? اضغط هنا للتقديم الآن<br><br>_*]:min-w-0 gap-3"><br><br>تعديل المقال<br><br>الأقسام وظائف وظائف شاغره وظائف شاغره ، وظائف قطر<br><br>مقالات قد تهمك<br><br>تعليقات<br><br>إرسال تعليق

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be primarily responsible for providing effective support to the SME Sales team. His key role includes, but is not limited to the following:Proactively marketing solicitation of SME relationships for both Assets & Liabilities. Ensure implementation of a marketing plan as per agreed objectives. Ensure quality of portfolio is satisfactory Act as one-stop solution for all such customers’ requests / needs. Managing & developing existing & new relationships within the delegated authority and in accordance with QNB credit policies and procedures. Closely work with his senior team members to develop and expand the bank’s corporate business from existing corporate customers and new relationships in line with the bank’s strategy. Prepare credit proposals, starting from negotiation stage with the customers until limit booking. Coordinate with other departments to ensure smooth operations of the accounts.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Provide inputs to his line manager in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment. Proactively support his line manager in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the department’s function, customer portfolio development and the monitoring of achievements. Ensure proper monitoring and achievement of Key Performance Indicators on periodic basis. Ensure upholding and monitoring full compliance with prevailing best corporate banking practices. Implements KPI’s and best practices for Senior Manager SME Relationship Management Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Be highly responsive to customers’ needs & ensure client satisfaction Ensure high quality of portfolio in order to avoid direct credit losses. Act as the single point of contact for servicing all needs/ queries Provide input to his line manager to support the development of tailored product solutions for QNB SME clients Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives. Service the needs / queries of the customers under the team’s portfolio. Liaise with customers for their day-to-day banking requirements Ensure customers are well informed of their facilities and other matters To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Implement marketing plan to identify corporate relationships. Monitor credit quality of the portfolio for risk recognition. Provide timely and accurate information to the internal auditors and the Compliance function as and when required on the SME customer base. Prepare periodic Management and Business Information reports. Maintain good understanding of the existing credit policy of the bank. Develop good understanding of QNB SME product offering Focus on managing relationships: Act as key point of contact for SME clients in the portfolio Directly responsible for handling corporate borrowing portfolio growth, quality and profitability Proactively review the financial situation of clients and provide advice on product solutions for their banking needs Strengthen existing relationships with clients in the portfolio through regular visits Develop and manage on day-to-day basis existing relationships to meet assigned financial and nonfinancial targets, in compliance with established QNB credit policies, procedures and standards. Target prospect corporate customers and explore new business opportunities to meet assigned financial and non-financial targets, in compliance with established QNB credit policies, procedures and standards. Process new credit applications, renewals and any other requests for new and existing customers in coordination with his senior team members, while addressing adequately all relevant and risk factors and latest developments in the industry, market and business Liaise with other departments within the bank for customers’ transactions. Maintain high credit documentation standards, Obtain all requisite facility and account documentation to ensure each customer’s file is current with valid legal documentation to secure / protect the Bank's interests. Gather all relevant information required to make credit decisions Develop understanding of the SME banking market in Qatar, identifying key trends, regulations, clients’ needs and the activities of competitors Learning & Knowledge: Planning, organizing and controlling, prioritizing and planning work activities, using time efficiently. Possess a good knowledge of corporate banking products, legal, documentation & regulatory requirements Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (related field of study), [“Masters preferred.”] At least 8 years of relevant experience, preferably within a highly rated international bank. Excellent oral and written communication skills (including report writing) in English and Arabic. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organising, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Decision making skills. Problem solving skills. Good track record in sales and client service . Awareness of risk management concepts and practices. Good knowledge of SME banking products.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

<h3><strong>Job Description</strong></h3><h3>About Al-Haram for Maintenance &amp; Agriculture W.L.L.</h3><p>Al-Haram is a Qatar-based facility management and contracting company providing building maintenance, civil works, landscaping, and irrigation services.</p><p>We hold ISO 9001, 14001, and 45001 certifications and serve government, educational, commercial, and residential clients across Qatar.</p><h3>Role Overview</h3><p>Part-time remote position (4–5 hours/day) focused on business development and client outreach.</p><p>Strong potential to grow into a full-time role.</p><h3>Daily Responsibilities</h3><h4>Outreach &amp; Sales (40%)</h4><ul><li>Contact 5–10 target companies daily via email, LinkedIn, and WhatsApp.</li><li>Follow up on sent proposals and quotations.</li><li>Update client status in our CRM after every interaction.</li></ul><h4>Proposal Support (30%)</h4><ul><li>Prepare outreach messages in English using ready templates.</li><li>Assist in drafting quotation cover letters.</li></ul><h4>Documentation &amp; Reporting (20%)</h4><ul><li>Update the Prospects sheet daily.</li><li>Prepare a brief weekly report summarizing responses and next steps.</li></ul><h4>Research (10%)</h4><ul><li>Find new potential clients via LinkedIn and Qatar tender portals.</li><li>Add new companies to the CRM with contact details.</li></ul><h3>What We Offer</h3><ul><li>Part-time remote: 4–5 hours/day.</li><li>Monthly salary: 5,000–7,000 EGP.</li><li>Performance bonus based on results.</li><li>Direct reporting to CEO.</li><li>Path to full-time role within 3–6 months.</li><li>Real Gulf B2B sales experience.</li></ul><h3>How to Apply</h3><p><strong>Subject:</strong> Sales Coordinator Application</p><p>Include a short paragraph answering:</p><p><i>"Write a brief introduction email to a Facility Management company in Qatar introducing Al-Haram's maintenance and landscaping services."</i></p><p>Applications without this paragraph will not be considered.</p><h3>Job Requirements</h3><ul><li>Excellent written English — C1 level minimum.</li><li>1–3 years experience in sales, business development, or client coordination.</li><li>Strong self-discipline and able to work independently.</li><li>Reliable internet connection.</li><li>Comfortable with Google Sheets and Gmail.</li><li>Experience with Gulf-based companies is a strong advantage.</li><li>Based in Egypt.</li></ul>

Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale rapidly in Qatar, we're looking for a CRM Specialist to drive user growth through data-driven in-app campaigns, lifecycle marketing, and promotional strategy.<br>If you're passionate about customer engagement, campaign optimization, and using data (and AI) to deliver measurable business impact, we'd love to hear from you.<br>What You'll Do???? Campaign Planning & Execution Lead end-to-end planning and execution of in-app promotional campaigns, including campaign setup, incentive design, and user targeting. Drive user acquisition, retention, conversion through strategic promotional initiatives.???? Promotion & Subsidy Strategy Own and optimize subsidy allocation across vouchers, delivery fee promotions, item discounts, and merchant-funded campaigns. Partner with Commercial teams to deliver impactful co-funded promotions.???? Performance Analysis & AIMonitor campaign performance and recommend optimizations using data and AI-assisted analytics tools. Track campaign metrics, identify trends, and continuously improve campaign effectiveness.???? Cross-Functional Collaboration Work closely with Marketing, Product, Commercial, and Merchant teams to execute campaigns that deliver measurable business results.<br>What We're Looking For Bachelor's degree with 3–5+ years of experience in CRM, Growth Marketing, Marketing Campaigns, or E-commerce Operations. Hands-on experience executing in-app promotional campaigns that drive user growth and conversion. Strong understanding of the Qatar market and experience working with local merchants is preferred. Analytical mindset with experience using data to optimize campaign performance (SQL is a plus). Curious about AI technologies and enthusiastic about applying AI tools to improve marketing efficiency. Fluent in English and Arabic.<br>Why Join Keeta????? Fast-growing industry leader – Help shape customer growth for one of the region's fastest-growing food delivery platforms.???? High ownership & impact – Own campaigns that directly influence user acquisition, retention, and revenue.???? Data & AI-driven culture – Work with innovative technologies to optimize marketing performance and customer engagement.???? Collaborative environment – Join a supportive team that values learning, innovation, and professional development.

Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale rapidly in Qatar, we're looking for a CRM Specialist to drive user growth through data-driven in-app campaigns, lifecycle marketing, and promotional strategy.<br>If you're passionate about customer engagement, campaign optimization, and using data (and AI) to deliver measurable business impact, we'd love to hear from you.<br>What You'll Do???? Campaign Planning & Execution Lead end-to-end planning and execution of in-app promotional campaigns, including campaign setup, incentive design, and user targeting. Drive user acquisition, retention, conversion through strategic promotional initiatives.???? Promotion & Subsidy Strategy Own and optimize subsidy allocation across vouchers, delivery fee promotions, item discounts, and merchant-funded campaigns. Partner with Commercial teams to deliver impactful co-funded promotions.???? Performance Analysis & AIMonitor campaign performance and recommend optimizations using data and AI-assisted analytics tools. Track campaign metrics, identify trends, and continuously improve campaign effectiveness.???? Cross-Functional Collaboration Work closely with Marketing, Product, Commercial, and Merchant teams to execute campaigns that deliver measurable business results.<br>What We're Looking For Bachelor's degree with 3–5+ years of experience in CRM, Growth Marketing, Marketing Campaigns, or E-commerce Operations. Hands-on experience executing in-app promotional campaigns that drive user growth and conversion. Strong understanding of the Qatar market and experience working with local merchants is preferred. Analytical mindset with experience using data to optimize campaign performance (SQL is a plus). Curious about AI technologies and enthusiastic about applying AI tools to improve marketing efficiency. Fluent in English and Arabic.<br>Why Join Keeta????? Fast-growing industry leader – Help shape customer growth for one of the region's fastest-growing food delivery platforms.???? High ownership & impact – Own campaigns that directly influence user acquisition, retention, and revenue.???? Data & AI-driven culture – Work with innovative technologies to optimize marketing performance and customer engagement.???? Collaborative environment – Join a supportive team that values learning, innovation, and professional development.

Nair Systems is currently looking for Senior Microsoft Dynamics CRM Administrator for our Qatar operations Required Qualifications • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Job Description | Senior Microsoft Dynamics CRM Administrator • At least 6 years of hands-on experience administering Microsoft Dynamics CRM or Dynamics 365 Customer Engagement On-Premises. • Strong knowledge of Dynamics CRM architecture, deployment, administration, security, and troubleshooting. • Hands-on development experience with C#, . NET Framework, Java Script, Web APIs, SQL Server, and SSRS. • Demonstrated experience with CRM customizations, plugins, workflows, integrations, and solution deployment. • Strong analytical, communication, documentation, and problem-solving skills. Preferred Qualifications • Experience with Dynamics CRM 2016 and Dynamics 365 Customer Engagement On-Premises. • Knowledge of Windows Server, Active Directory, ADFS, claims-based authentication, and single sign-on. • Experience integrating Dynamics CRM with ERP, banking, or other enterprise applications. • Familiarity with Microsoft Power Platform and Azure integration services. • Relevant Microsoft Dynamics or Power Platform certifications are preferred. • Experience supporting business-critical, highly available enterprise environments. Key Technical Skills • Microsoft Dynamics CRM On-Premises administration • Dynamics CRM development and customization • C# and . NET Framework development • Java Script and client-side scripting • SQL Server and SSRS• IIS and Windows Server administration • Web services and API integration • Security and access management • Performance tuning and troubleshooting • Backup, disaster recovery, and high availability • Change, release, and solution management JJoining time frame: 2 weeks (maximum 1 month) Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystems.com

Nair Systems is currently looking for Senior Microsoft Dynamics CRM Administrator for our Qatar operations Required Qualifications • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Job Description | Senior Microsoft Dynamics CRM Administrator • At least 6 years of hands-on experience administering Microsoft Dynamics CRM or Dynamics 365 Customer Engagement On-Premises. • Strong knowledge of Dynamics CRM architecture, deployment, administration, security, and troubleshooting. • Hands-on development experience with C#, . NET Framework, Java Script, Web APIs, SQL Server, and SSRS. • Demonstrated experience with CRM customizations, plugins, workflows, integrations, and solution deployment. • Strong analytical, communication, documentation, and problem-solving skills. Preferred Qualifications • Experience with Dynamics CRM 2016 and Dynamics 365 Customer Engagement On-Premises. • Knowledge of Windows Server, Active Directory, ADFS, claims-based authentication, and single sign-on. • Experience integrating Dynamics CRM with ERP, banking, or other enterprise applications. • Familiarity with Microsoft Power Platform and Azure integration services. • Relevant Microsoft Dynamics or Power Platform certifications are preferred. • Experience supporting business-critical, highly available enterprise environments. Key Technical Skills • Microsoft Dynamics CRM On-Premises administration • Dynamics CRM development and customization • C# and . NET Framework development • Java Script and client-side scripting • SQL Server and SSRS• IIS and Windows Server administration • Web services and API integration • Security and access management • Performance tuning and troubleshooting • Backup, disaster recovery, and high availability • Change, release, and solution management J

Company Overview The Label is looking to hire reliable, organized, and responsible team members to support the daily operations of our growing retail businesses.<br>The Label is a luxury multi-brand modest fashion destination that brings together local and regional designers, with a focus on abayas, modest wear, and Khaleeji fashion.<br>II. Position Overview The E-Commerce, Shopify, CRM, AI Integration & Inventory Specialist is responsible for managing Shopify product uploads, website updates, CRM/customer data, online stock accuracy, e-commerce workflow, customer segmentation, AI/Shopify tools, and coordination between physical stock and online sales.<br>This role requires strong attention to detail, Shopify knowledge, CRM understanding, inventory coordination, and the ability to use AI tools such as Chat GPT and Claude to improve product descriptions, SEO, customer segmentation, and workflow automation.<br>III. Responsibilities and Duties Shopify & Website Management Upload products to Shopify with accurate names, descriptions, prices, sizes, colors, quantities, categories, images, and designer/brand details. Update product availability, sold-out items, pricing, images, collections, website banners, and campaign pages. Ensure all online products are presented professionally and consistently. Make sure Shopify stock matches physical stock and approved stock sheets. Coordinate with the Digital Media Specialist for product photos, edited images, banners, and campaign visuals. Check the website regularly for errors, outdated products, wrong prices, missing photos, or incorrect availability.<br>Stock & Inventory Coordination Maintain stock data related to online products. Coordinate with the Retail Manager for physical stock confirmation. Record stock availability, sold-out items, online sales, transfers, returns, and pending products. Report missing stock, quantity mismatches, or online stock errors immediately. Support monthly stock reconciliation with Retail Manager and Junior Accountant. CRM & Customer Data Manage customer data collected from POS, Shopify, e-commerce, Whats App, Instagram, and campaigns. Organize customer details including name, phone, email, purchase history, preferences, location, and source. Segment customers by VIP status, repeat purchase, designer interest, product category, campaign relevance, and inactivity. Support Whats App, email, SMS, and Klaviyo campaigns. Provide accurate customer lists to the marketing team for approved campaigns. Maintain confidentiality of customer data.<br>AI, Apps & Automation Use Chat GPT, Claude, and AI tools for product descriptions, SEO titles, product tags, collection descriptions, campaign wording, and reporting. Research Shopify apps, CRM tools, AI integrations, automation tools, and workflow improvements. Understand how AI apps can support Shopify, customer segmentation, product uploads, and customer follow-ups. Recommend tools that improve accuracy, speed, and reporting. Coordinate with management before activating or purchasing paid apps.<br>Online Order Support Confirm online order stock availability with the Retail Manager before fulfilment. Prevent overselling and incorrect online availability. Support customer order updates when needed. Coordinate with Junior Accountant if online sales invoices or payment records do not match.<br>IV. Qualifications, Skills, and Competencies The ideal candidate should have:2–4 years of experience in e-commerce, Shopify, CRM, inventory, or digital operations. Strong Shopify knowledge. Experience with CRM tools such as Klaviyo, Zoho CRM, Odoo CRM, or similar platforms. Knowledge of customer segmentation, email campaigns, Whats App campaigns, and customer data management. Strong Excel/Google Sheets skills. Experience using Chat GPT, Claude, and AI tools. Basic understanding of Shopify apps and integrations. Strong attention to detail. Experience in fashion, perfume, beauty, luxury retail, or multi-brand retail is preferred. English is required; Arabic is an advantage.<br>V. Additional Requirements Must maintain customer data confidentiality. Must not activate paid apps without approval. Must ensure online stock is accurate. Must coordinate before posting, promoting, or uploading products. Must submit weekly and monthly e-commerce/CRM reports.<br>Monthly Salary: QAR 5,000–6,000, based on experience.

About the Role<br>We are seeking an experienced and proactive Employee Relations Manager to foster a positive, productive, and compliant workplace environment. This role will lead employee relations initiatives, manage complex workplace matters, conduct investigations, and provide trusted guidance to managers and employees on employee relations best practices. The successful candidate will play a key role in strengthening employee engagement, supporting organizational culture, ensuring policy compliance, and promoting fair and consistent treatment across the organization.<br>Key Responsibilities Serve as the primary point of contact for employee relations matters across the organization. Lead and manage employee relations cases, including grievances, misconduct investigations, workplace conflicts, and performance-related concerns. Conduct fair, timely, and well-documented investigations and provide recommendations for resolution. Advise managers and employees on HR policies, workplace practices, employment regulations, and conflict resolution strategies. Develop and implement employee relations policies and initiatives that promote a respectful and inclusive workplace culture. Partner with Legal, HR Business Partners, and business leaders on sensitive employee matters. Deliver training and coaching to managers on employee relations, performance management, workplace conduct, and policy compliance. Analyze employee relations trends and metrics, identify risks, and recommend proactive solutions to improve engagement and retention. Support culture-building, change management, and employee engagement initiatives across the organization. Qualifications & Experience Education Bachelor's degree in Human Resources, Business Administration, Law, or a related field. Master's degree preferred. Experience Minimum 8 years of HR experience. At least 4 years specializing in Employee Relations, Investigations, Employee Experience, or HR Compliance. Strong knowledge of labor laws and employment regulations. Experience managing complex employee relations cases and investigations.<br>Key Competencies Employee Relations & Conflict Resolution Workplace Investigations Employment Law & Compliance Stakeholder Management Coaching & Influencing Communication & Negotiation Data Analysis & Reporting Change Management Employee Engagement & Culture Development

Additional Information<br><br>Job Number 26110332<br><br>Job Category Human Resources<br><br>Location The Pearl Island, Doha, Qatar, Qatar, 14875VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Purpose is to carry out tasks related to the processing of employees’ visas and government related documents and ensures compliance with immigration and other relevant regulations. Responsible for the daily activities related to Government Relations including visa and license applications. Maintains open lines of communication with various Government and Municipal agencies. Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Answer phone calls and record messages. Respond to questions, requests, and concerns from employees and management regarding Government Relations, policies and guidelines. Ensure accurate maintenance of all records and files.<br><br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Fundamental Hospitality is looking to hire an experienced Guest Relations Manager for La Maison Ani, one of Doha’s most renowned and sought-after dining destinations.<br><br>This is an exciting opportunity to join the team of a highly successful and established concept, known for its elegant atmosphere, exceptional hospitality, and memorable dining experiences.<br><br>What We Offer:<br><br>Competitive Salary Work Visa & Medical Insurance30 days paid annual leave Employee discounts across our venues Joining flight ticket (for international applicants) plus return tickets to home country (annually or biennially, depending on position) Opportunities for growth, learning and development within our company2 days off weekly Meals on duty<br><br><br>Who are we?<br><br>Established in 2011, Fundamental Hospitality is a UAE born company that unifies the regions leading lifestyle concepts. As an international ecosystem of hospitality brands, the group develops elevated, home-grown concepts that showcase the quality and innovation of the region, whilst exporting them to key cosmopolitan cities around the world. Fundamental Hospitality delivers lifestyle brands reimagined, where a creative approach to concept development leads to a dynamic experience in each and every venue. The group has played a fundamental role in the expansion of brands from the UAE to the world, where we understand the essential elements needed to execute experience driven lifestyle concepts on an international scale. The collection of brands within the portfolio include globally acclaimed concepts Gaia, Shanghai Me, Alaya, La Maison Ani, Piatti and Izu Burger, as well as international franchises, Scalini Dubai, Scalini Riyadh, Cipriani Dubai, and Cipriani Dolci UAE. Fundamental Hospitality owns and operates venues across the Middle East and Europe, with ongoing expansion of the group’s concepts into the GCC, Europe, UK, and USA. Dubai will further see the launch of new home grown concepts as Fundamental Hospitality continues to cement itself as the leading innovator in the hospitality industry.<br><br>Website: http://www.fundamentalhospitality.com<br><br>Requirements:<br><br>Previous experience as a Guest Relations Manager or in a similar senior guest-facing role within a high-end restaurant or luxury hospitality concept Strong understanding of luxury service standards and guest relations Excellent communication and interpersonal skills, with a warm, engaging, and polished personality Ability to build strong relationships with guests, manage VIP experiences, and create memorable guest journeys A proactive, detail-oriented, and highly organized approach Fluency in English; additional languages are a strong advantage Previous experience in the Doha or GCC luxury hospitality market is an advantage Currently based in Doha or willing to relocate

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!<br><br>As a Guest Relations Supervisor, you’re not just overseeing guest relations operations, you’re creating meaningful connections and spreading the light and warmth of hospitality by delivering personalized, memorable experiences that make every guest feel valued and cared for throughout their stay.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Supervise the Guest Relations team: Lead team members in delivering exceptional guest experiences, ensuring personalized service, seamless guest interactions, and prompt handling of requests. Lead day-to-day team operations: Create team schedules, assign tasks, conduct daily briefings, and provide training, guidance, and real-time coaching to ensure service excellence. Lead guest issue resolution: Proactively engage with guests, respond to inquiries and concerns, and support team members in managing complex or escalated situations to achieve positive outcomes. Enhance the guest experience: Coordinate special occasions, VIP arrivals, guest recognition programs, and personalized arrangements to create memorable and meaningful stays. Monitor guest satisfaction: Gather and analyze guest feedback, identify service improvement opportunities, and work closely with operational teams to enhance the overall guest experience. Manage special projects: Lead guest experience initiatives, service enhancement programs, and other departmental projects or ad hoc assignments.<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Additional Information<br><br>Job Number 26109187<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Teams <br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br><br>Implementing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration.<br><br>Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.<br><br>Qualifications<br><br> College degree in hotel management or related field Previous experience in Front Office or Guest Services Excellent communication skills Experience with Front Office Systems Proficient in English, both written and spoken<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Additional Information<br><br>Job Number 26107709<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Conference Centre Street, West Bay, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.<br><br>Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: At least 1 year of supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br><br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?

<p>Ensures that all guest information is handled according to Rosewood Standards. Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival. Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest s arrival as to ensure that all requests are followed through. Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera. Contacts guests v a Glowing, telephone, e-mail, or in person within the day from the query being received. Ensures that guest and company profiles are updated accurately, correctly and timely in PMS. Notes and follows up on guest preferences and special requests and alerts or trace to respective department is being addressed. Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.). Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background. Is fully conversant with accommodation features: lay-out, room type, location d cor, in room facilities and equipment. Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way. Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc) Fills in each guest profile in Opera PMS with these comments for future stays. Maintains a thorough knowledge of the city to assist guest whenever is required (Restaurants, tourist sites etc) during the pre-calling/ pre-arrival email activity. Pre-calls all transient arriving guests in accordance with pre-calling SOP. Assemble TOP VIPs guest s profiles (Show me you Know me) and distribute across the hotel prior to arrival. Monitors guests birthdays and sends birthday online cards. Prepares the necessary information, reports, and monitors their activities throughout the day. Updates guests preference and relevant information in Opera Extend all efforts to collect guests email address, telephone number and address prior guest s arrivals. Pre research guest s profiles, status and required information in order to personalize their stay. Follow any special guest room decorations and make sure they are properly done. Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups. Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests. Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner. Escort Arriving Guests to their room and conduct rooming as per RD-FO-SOP-011. Ensures that all the departments follow the information provided in traces; guest profile notes and emails are executed. Organizes the execution of the special preferences and amenities to all guests in a timely manner. Ensures that all pertinent information is provided to (future) guests and associates. Ensures that all communication with (future) guests and associates is complete, accurate, engaging and positive. Maintains confidentiality of all guest information. Attends daily briefing and communicates all challenges and successes with the rest of the team. Promptly, accurately and consistently reports all guest complaints and how they were solved. Attends designated meetings. Ensures and emphasizes prompt solutions and reporting of any guest concerns and challenges during the shift. Ensures that any challenges (Guest concerns or associate concerns) are communicated or escalated. Performs all tasks as detailed in daily task list. Maintains cleanliness and tidiness of work area at all times. Participates in related project teams. Positively impacts on the hotel revenue by up-selling techniques and pre-calling arrival activities for guests. 100% compliance with all mandatory training. Update the information of VIP arrivals for the next day and prepare the weekly one. To be sent daily around or before noon. Update Rosewood Daily report. Send the amenities catalogues to the guest according to the requests. Ensures each special program is highlighted and recognized. (SAG, Amex, Elite, Expedia, etc.) Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. Collect preferences daily and enter into our guest profiles.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide analytical and operational support in managing employee relations matters, including investigations, disciplinary, grievance, and absence management cases, while, ensuring compliance with Company policies, procedures, employment laws, and regulations. Support line management through case analysis, reporting, and implementation of employee relations practices to maintain positive working relationships.</p><p>QatarEnergy LNG workforce is multi-national and multi-cultural environment, requiring effective communication and professional working relationships across various levels of the organization. Requires the ability to analyse employee relations cases, interpret regulations, policies and procedures and prepare reports with practical recommendations based on information gathers from multiple sources. Requires sensitivity and professionalism in handling confidential employee matters and interactions within a multi-cultural environment.</p><p>Analyse and administer employee relations documentation relating to working conditions, performance management, equal opportunities, disciplinary, employee conduct, grievance, and absence management to ensure compliance with Company procedures. Conduct investigation into grievances, harassment, absence, disciplinary cases, and absence management by interviewing concerned parties, gathering relevant information, analysing findings, and preparing investigation reports with recommendations. Coordinate implementation of approved investigation outcomes, including issuance of warning letters and related employee relations actions in line with Company procedures. Liaise with the Medical team on employee cases involving medical considerations and monitor documentation related to sick leaves and employee medical cases in accordance with Company procedures. Liaise with employees and their families in cases involving accidents, medical emergencies or fatalities and coordinate with relevant departments to ensure timely employee support and insurance related documentation. Maintain confidential employee relations case records and analyse case trends, statistical reports, warnings, and advisories to support HR management and line managers in decision making. Support delivery of employee relations awareness sessions and supervisor coaching programs relating to employee management and Company procedures. Coordinate with employees and line managers to support employee return to-work processes and ensure completion of required workflows following period of absence.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in human resource management, or business administration.</p><p>6 years experience in employee relations. Experience in case management.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a customer-focused Tenant Relation Specialist to manage retailer relationships, support leasing activities, and ensure an outstanding tenant experience across our retail portfolio. This is a full-time position based in Doha, Qatar.</p><br><p><strong>QUALIFICATIONS &amp; EXPERIENCE</strong></p><ul><li><p>Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field</p></li><li><p>3–5 years of experience in retail property management, tenant relations, or customer service</p></li><li><p>Experience coordinating with retail tenants and internal departments</p></li><li><p>Familiarity with lease administration and retail operations</p></li><li><p>Excellent communication and relationship management skills</p></li><li><p>Proficiency in Microsoft Office applications</p><br></li></ul><p><strong> SKILLS &amp; COMPETENCIES</strong></p><ul><li><p>Experience managing tenant relationships and resolving operational concerns</p></li><li><p>Capable of coordinating fit-out activities, lease documentation, and store openings</p></li><li><p>Adept at monitoring tenant compliance with operational standards</p></li><li><p>Effective communication and conflict resolution skills</p></li><li><p>Ability to maintain accurate records and operational reports</p></li><li><p>Customer-focused approach with strong organizational capability</p></li><li><p>Excellent coordination with leasing, operations, and facilities teams</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>.</p><p></p></section>