CRM specialist Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Success Manager (CSM / Account Manager, SaaS, Renewals &amp; Growth) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. client business hours About the Role We’re hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect + grow revenue .<br> This is not a support-only role .<br> You will: Manage a portfolio of accounts Drive onboarding and adoption Identify risks early and prevent churn Own renewals and expansion opportunities If you think in terms of retention, expansion, and client value — this role is built for you.<br> What You’ll Own 1.<br> Onboarding &amp; Product Adoption Lead onboarding and define success criteria Configure accounts and deliver training Ensure smooth implementation Track early adoption and close gaps 2.<br> Account &amp; Relationship Management Manage 20–40 client accounts Act as the primary point of contact Build strong relationships with stakeholders Conduct regular check-ins and strategic calls 3.<br> Proactive Client Engagement Monitor usage via: Gainsight ChurnZero Totango Identify at-risk accounts early Execute re-engagement playbooks Deliver Quarterly Business Reviews (QBRs) aligned with ROI 4.<br> Support Coordination &amp; Escalation Triage client issues and escalate internally Work with product/technical teams for resolution Ensure issues are fully resolved and clients are satisfied 5.<br> Revenue Growth &amp; Retention Identify upsell and cross-sell opportunities Collaborate with sales teams on expansion Own renewal pipeline and timelines Prepare contracts and ensure smooth renewals 6.<br> Reporting &amp; Feedback Loop Track and report: Client health Usage metrics Renewal status Capture client feedback and share with product teams Improve overall customer experience What Makes You a Strong Fit You think in revenue (retention + expansion), not just support You’re a strong communicator with executive presence You balance: Client advocacy Business outcomes You’re proactive — not reactive You can manage multiple accounts without dropping the ball Must-Have Requirements 2–3+ years in: Customer Success Account Management Client-facing roles Experience with: Salesforce or HubSpot CS platforms (e.<br>g., Gainsight, ChurnZero, Totango) Strong presentation skills (QBRs, demos, client reviews) Proven ability to: Manage accounts Drive renewals Nice to Have 3–5 years CSM/AM experience with revenue targets SaaS, B2B tech, or professional services background Familiarity with: NPS / CSAT Customer health scoring Experience creating: Playbooks Client decks Case studies What a Typical Day Looks Like Review dashboards for: At-risk accounts Growth opportunities Conduct client calls (onboarding, check-ins, QBRs) Coordinate internally with: Support Product Sales Track renewals and expansion opportunities Update CRM and health scores Prepare insights and recommendations In short: You ensure customers see value, stay, and grow.<br> Key Metrics (KPIs) Net Revenue Retention (NRR) ≥ 100% Renewal rate ≥ 90–95% Expansion / upsell revenue Client health score improvement NPS / CSAT performance Why This Role Stands Out Direct ownership of revenue retention + growth High-impact role across product, sales, and customer experience Strong exposure to client strategy and decision-making Opportunity to build long-term client relationships Remote flexibility with structured expectations Interview Process Initial Phone Screen Video Interview Practical Task (QBR / account strategy scenario) Client Interview Offer &amp; Background Verification Apply Now If you’re someone who: Builds strong client relationships Thinks in retention and expansion Drives outcomes, not just activity This role is a strong fit.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (flexibility for evenings/weekends based on client needs) About the Role We’re hiring a Customer Service Representative (CSR) to handle high-volume customer support across phone, email, and chat .<br> You’ll be the frontline voice of the company , responsible for: Resolving customer issues quickly Delivering a positive support experience Maintaining strong communication under pressure If you’re someone who is empathetic, organized, and thrives in fast-paced environments , this role is for you.<br> What You’ll Own Customer Interaction &amp; Issue Resolution Handle 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via: Phone Email Live chat Social channels Aim for first-contact resolution (FCR) Escalate complex issues to Tier 2 or technical teams Ticket &amp; SLA Management Prioritize tickets based on urgency and SLA requirements Track and manage open cases to ensure timely resolution Document all interactions clearly in the system Maintain organized and complete ticket records Knowledge Base &amp; Efficiency Update internal knowledge bases and FAQs Create and improve: Response templates Macros Help reduce repetitive tickets through better documentation Customer Experience &amp; Feedback Communicate with empathy and professionalism Capture customer feedback (CSAT, NPS) Identify recurring issues and flag trends Escalate negative experiences for quick resolution Collaboration Work closely with: Product Engineering Operations teams Provide insights to improve customer experience and product quality Compliance &amp; Quality Ensure compliance with: GDPR HIPAA (if applicable) Maintain confidentiality when handling customer data Follow quality standards for all interactions What Success Looks Like High first-contact resolution rates Fast response and resolution within SLA Strong customer satisfaction (CSAT ≥ 90%) Clean, organized ticket management Positive feedback from customers and leadership What Makes You a Strong Fit Patient, empathetic, and customer-focused Strong communicator (written and verbal) Comfortable handling high ticket volumes Organized and detail-oriented Resilient under pressure Adaptable across different industries and customer types Requirements (Must-Have) Experience 1–2+ years in: Customer service Call center Support roles Experience using at least one platform: Zendesk Freshdesk Salesforce Service Cloud Skills Strong typing and multitasking ability Excellent written and verbal English Proficiency with: Microsoft Office Google Workspace Ability to manage multiple tickets and priorities simultaneously Nice to Have Multilingual support experience Industry exposure: SaaS E-commerce Healthcare Finance Experience in KPI-driven environments Familiarity with: Chatbots AI-powered support tools Tools You’ll Use Zendesk / Freshdesk / Salesforce Service Cloud Email &amp; chat systems Knowledge base tools Internal collaboration platforms What a Typical Day Looks Like Review and prioritize incoming tickets Respond to customer inquiries across channels Resolve issues or escalate when needed Update knowledge base with new solutions Collaborate with internal teams on complex cases Track feedback and improve support quality Clear or update ticket queue before end of day In short: You ensure every customer interaction ends with clarity, professionalism, and resolution.<br> Key Metrics (KPIs) First Contact Resolution (FCR) Average Handle Time (AHT) CSAT / NPS scores (target ≥ 90%) SLA adherence Ticket backlog management Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Task (handle sample tickets) Client Interview Offer &amp; Background Verification Apply Now If you’re a customer-first professional who can handle volume without compromising quality , we’d love to hear from you.<br> Apply now and become the voice that delivers exceptional customer experiences every day.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.<br>S. Hours Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience .<br> This is not just responding to tickets — you will: Manage cases end-to-end Coordinate across teams Solve problems at the root Keep customers informed throughout If you’re someone who follows through until the issue is fully resolved — this role fits.<br> What You’ll Own Case Management &amp; CRM Ownership Create and manage cases in Salesforce Maintain clean, structured, and accurate records Document: Issues Updates Resolutions Ensure full visibility across all customer interactions Triage &amp; Prioritization Assess urgency of incoming requests Prioritize cases based on impact and SLA Track case ownership and ensure steady progress Ensure no case is left stagnant Customer Communication Respond to customers within 24 hours or less Provide proactive updates throughout the case lifecycle Communicate clearly across: Email Phone Other channels Ensure customers always know: What’s happening What’s next Internal Collaboration Work closely with: Service teams Installation teams Receivables teams Coordinate across departments to resolve issues quickly Escalate when needed to avoid delays Billing Support Handle billing and invoice-related inquiries Assist with resolving discrepancies Support follow-ups on past-due accounts Encourage customers to enroll in auto-billing Problem Solving &amp; Process Improvement Investigate recurring issues and identify root causes Document findings and recommend improvements Help reduce repeat issues and inefficiencies Customer Experience Ownership Confirm satisfaction before closing cases Ensure every interaction is: Professional Clear Positive Encourage satisfied customers to leave reviews What Makes You a Strong Fit You take ownership of customer issues end-to-end You are: Organized Detail-oriented Execution-focused You communicate clearly and confidently You can handle difficult situations with empathy + urgency You thrive in fast-paced, team-based environments Required Experience &amp; Skills 2+ years in: Customer support Customer success Service roles Experience with CRM tools (preferably Salesforce) Strong experience with: Case management Issue resolution Excellent written and verbal English communication Strong analytical and problem-solving skills High attention to detail in documentation Ability to manage multiple cases simultaneously Familiarity with billing or receivables processes What a Typical Day Looks Like Review and prioritize incoming customer cases Communicate updates to customers proactively Coordinate with internal teams to resolve issues Handle billing-related inquiries Update CRM records accurately Identify patterns and suggest improvements In short: You ensure every customer issue is resolved quickly, clearly, and professionally.<br> Key Metrics (KPIs) Case response time and resolution time Customer satisfaction (CSAT) CRM accuracy and completeness Consistency of follow-ups and communication Reduction in recurring issues Why This Role Stands Out High ownership over customer experience Cross-functional exposure (ops, billing, service) Clear metrics and structured workflows Opportunity to improve systems and processes Strong foundation for growth into CS or Ops roles Interview Process Initial Phone Screen Video Interview with Recruiter Client Interview Offer &amp; Onboarding Apply Now If you: Take ownership of customer issues Follow through until resolution Thrive in structured, fast-paced environments This role is a strong fit.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Management System Analyst<br> Location - Qatar</strong><br> <strong>Role Overview:</strong><br> We are seeking an experienced <strong>Management System Analyst</strong> to support QHSE operations, ensuring effective implementation of safety systems, audits, and compliance across warehouse and supply chain environments.<br> <strong>Key Responsibilities:</strong><ul><li>Support <strong>HSE objectives</strong>, performance tracking, and reporting</li><li>Conduct <strong>QHSE audits, inspections, and risk assessments</strong></li><li>Manage <strong>incident reporting, safety alerts, and corrective actions</strong></li><li>Maintain <strong>risk registers, legal compliance (LOR), and training matrices</strong></li><li>Oversee <strong>warehouse safety, chemical handling, and material storage practices</strong></li><li>Coordinate <strong>environment monitoring and waste management</strong></li><li>Support <strong>HSE documentation, procedures, and audit readiness</strong></li><li>Promote safety campaigns and ensure compliance with safety standards</li></ul><strong>Requirements:</strong><ul><li>Bachelor’s in Engineering + <strong>Diploma in Industrial Safety / NEBOSH</strong></li><li><strong>10+ years</strong> experience in <strong>supply chain / warehouse / oil &amp; gas</strong></li><li>Strong experience in <strong>QHSE audits, inspections, and data analysis</strong></li><li>Knowledge of <strong>risk management, safety regulations, and compliance systems</strong></li><li>Strong reporting, coordination, and stakeholder management skills</li></ul><br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

About Pulse Media NL<br><br>Pulse Media NL is seeking a reliable, organized, and customer-focused Customer Service Coordinator to join our remote team.<br><br>The successful candidate will support customers through email, chat, and other approved communication channels while coordinating requests, maintaining accurate records, and providing administrative support to internal teams.<br><br>This is an excellent opportunity for someone who enjoys helping people, communicating professionally, solving problems, and working independently in a remote environment.<br><br>Key Responsibilities<br><br>Respond to customer inquiries professionally and promptly. Handle routine customer questions and service requests. Create, update, and maintain accurate customer records. Monitor customer requests, tickets, and follow-up activities. Coordinate customer issues with appropriate internal teams. Provide customers with updates regarding outstanding requests. Identify and escalate complex or unresolved issues. Maintain accurate records of customer communications. Process forms, documents, and customer information. Update spreadsheets, CRM systems, and administrative trackers. Monitor assigned inboxes and communication channels. Prepare basic reports, summaries, and correspondence. Follow up on pending customer and administrative requests. Protect confidential customer and company information. Follow established customer-service, privacy, and data-protection procedures.<br><br>Requirements<br><br>High school diploma, GED, or equivalent. Strong written and verbal communication skills. Good customer-service and interpersonal skills. Basic to intermediate computer proficiency. Good typing and data-entry abilities. Strong attention to detail and accuracy. Good organizational and time-management skills. Ability to manage multiple tasks and priorities. Ability to work independently in a remote environment. Professional, dependable, and customer-focused attitude.<br><br>Reliable internet connection and access to a suitable remote-working environment.<br><br>Previous experience in customer service, administration, data entry, call-center support, CRM systems, or virtual assistance is an advantage but may not be required.<br><br>Preferred Skills<br><br>Experience with:<br><br>Microsoft Office, particularly Word and Excel. Google Workspace, including Gmail, Docs, and Sheets. CRM or customer-support platforms. Email and chat support systems. Ticketing or help-desk software. Cloud-based document and file-management systems. Remote collaboration and task-management tools. Training may be provided for company-specific systems and procedures.<br><br>Key Skills<br><br>Customer service Professional communication Problem solving Attention to detail Organization Time management Data entry CRM and database management Confidentiality Team coordination Reliability Independent working<br><br>What We Offer<br><br>Depending on the employment arrangement, Pulse Media NL may offer:Fully remote working opportunities. Full-time or part-time schedules where available. Structured onboarding and training. Professional remote working environment. Opportunities to develop customer-service and administrative skills. Training on modern digital business systems. Ongoing guidance and performance feedback. Opportunities for increased responsibility based on performance.<br><br>How To Apply<br><br>Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Customer Service Coordinator – Remote position.<br><br>Entry-level candidates are welcome to apply if they demonstrate strong communication skills, reliability, organization, computer proficiency, attention to detail, and a willingness to learn.<br><br>Additional Information

Additional Information<br><br>Job Number 26106918<br><br>Job Category Rooms & Guest Services Operations<br><br>Location The Pearl Island, Doha, Qatar, Qatar, 14875VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br><br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Łącząc ponadczasowe piękno z awangardową atmosferą, St. Regis Hotels & Resorts zobowiązuje się do zapewnienia wyszukanych doświadczeń w ponad 50 luksusowych hotelach i kurortach w najlepszych lokalizacjach na całym świecie. Od otwarcia pierwszego hotelu The St. Regis w Nowym Jorku przez Johna Jacoba Astora IV na początku XX wieku marka pozostaje wierna pierwotnej idei. Pragniemy dostarczać wszystkim gościom bezkompromisowego poziomu usług, które łączą tradycyjne wyrafinowanie z nowoczesną wrażliwością i są bezbłędnie świadczone przez zespół życzliwych gospodarzy, a także w ramach naszej charakterystycznej usługi Butler Service. Zapraszamy do zapoznania się z ofertami pracy w St. Regis. Stając się częścią zespołu St. Regis, dołączasz do portfolio marek Marriott International. Bądź tam, gdzie możesz pracować najlepiej, jak potrafisz, rozpocznij realizację zamierzeń, poczuj przynależność do niesamowitej globalnej społeczności i stań się najlepszą wersją siebie.

<p>About the Role We're looking for a customer-focused and proactive Remote Customer Support Specialist to join our growing team. In this role, you'll help create exceptional customer experiences by providing timely support, resolving inquiries, and communicating effectively across multiple channels. If you enjoy helping people, solving problems, and delivering outstanding service, we'd love to hear from you. Key Responsibilities Customer Support Respond to customer inquiries via email, live chat, and phone in a professional and timely manner. Provide accurate information about products, services, policies, and processes. Assist customers with account questions, order updates, troubleshooting, and general support. Deliver empathetic, solution-oriented service that ensures a positive customer experience. Issue Resolution Investigate and resolve customer concerns efficiently. Escalate complex issues to the appropriate internal teams when needed. Accurately document customer interactions and resolutions in the CRM system. Follow up with customers to confirm issues have been fully resolved. Customer Experience Build lasting customer relationships through friendly, clear, and professional communication. Collect customer feedback and share insights that help improve products and services. Contribute to customer retention by consistently delivering high-quality support. Collaborate with teammates to maintain a positive, customer-first culture. Systems &amp; Administrative Support Use CRM platforms, support software, and communication tools effectively. Keep customer records accurate and up to date. Assist in maintaining internal knowledge bases, FAQs, and support documentation. Follow company procedures and quality standards to ensure consistent service. Qualifications 1 2 years of experience in customer support, customer service, or a related role. Excellent written and verbal communication skills. Strong problem-solving abilities with a customer-first mindset. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Professional, dependable, patient, and detail-oriented. Strong organizational and time management skills. Comfortable working independently in a remote environment. Experience with CRM platforms and customer support software is an advantage. Proficiency with Microsoft Office or similar productivity tools. High school diploma or equivalent required; additional education or relevant certifications are a plus. What We Offer Fully remote work with flexible scheduling. Competitive compensation based on experience and qualifications. Opportunities for professional development and career growth. A collaborative, supportive, and inclusive team environment. The opportunity to make a meaningful impact on customer satisfaction and company success. Long-term career opportunities within a growing organization. Diversity &amp; Inclusion We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels welcomed, respected, and empowered to succeed. We encourage applications from individuals of all backgrounds, experiences, and perspectives.</p><p><strong>Desired Candidate Profile</strong></p><p>1 2 years of experience in customer support, customer service, or a related role. Excellent written and verbal communication skills. Strong problem-solving abilities with a customer-first mindset. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Professional, dependable, patient, and detail-oriented. Strong organizational and time management skills. Comfortable working independently in a remote environment. Experience with CRM platforms and customer support software is an advantage. Proficiency with Microsoft Office or similar productivity tools. High school diploma or equivalent required; additional education or relevant certifications are a plus.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 234864 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Corporate &amp; Commercial <br> <br> <ul><li><span>Closing Date:</span> <span>2026-07-25</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are looking for an experienced engineering professional to support strategic client accounts and major infrastructure projects. The successful candidate will act as the technical point of contact for assigned projects, ensuring high levels of service delivery, stakeholder engagement and operational performance.</p><p>Key Responsibilities</p><ul><li>Manage technical relationships with key stakeholders and project teams.</li><li>Coordinate engineering activities across multiple departments.</li><li>Review technical documentation, project deliverables and engineering submissions.</li><li>Monitor project performance and identify opportunities for improvement.</li><li>Support issue resolution and provide ongoing technical advice.</li><li>Prepare management reports, performance summaries and recommendations.</li><li>Mentor junior engineers and contribute to knowledge sharing.</li><li>Ensure compliance with quality, safety and corporate standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Engineering or related discipline.</li><li>Extensive experience in technical account management or engineering project delivery.</li><li>Strong leadership, communication and stakeholder management skills.</li><li>Experience coordinating multidisciplinary engineering teams.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Sales &amp; Customer Service Executive – Mobile &amp; Accessories</strong></p><p>We are hiring a Sales &amp; Customer Service Executive for our new Mobile &amp; Accessories store opening this month. The ideal candidate has 2–5 years of experience in the mobile and accessories retail market in Qatar, strong knowledge of current market trends and products, and excellent customer service skills. Arabic language proficiency (especially work-related fluency) is a strong advantage.</p><p><strong>Key Requirements:</strong></p><ul><li><p>2–5 years of relevant retail sales experience, specifically in mobile phones and accessories</p></li><li><p>Strong understanding of the Qatar mobile/accessories market and current trends</p></li><li><p>Arabic speaking preferred (work-related fluency a plus)</p></li><li><p>Immediate availability to join</p></li><li><p>Excellent communication and customer service skills</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High School Diploma or equivalent is required; a Bachelor's degree in business or a related field is preferred.</li><li>Proven experience in sales or customer service roles, demonstrating a track record of success and exceeding targets.</li><li>Strong sales and negotiation skills, with the ability to close deals and build rapport with customers.</li><li>Excellent communication and interpersonal skills, with the ability to build relationships and communicate effectively.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Issue materials against approved requisitions and maintain accurate transaction records.<br>Receive, verify, and process material requests and related documentation.<br>Maintain inventory records, stock movement logs, and material issue registers.<br>Update ERP or warehouse management systems with material transactions.<br>Prepare delivery notes, issue vouchers, receipts, and other warehouse documents.<br>Coordinate with warehouse personnel to ensure timely issuance of materials.<br>Respond to customer and internal department inquiries regarding material availability and status.<br>Ensure all documentation is complete, accurate, and properly filed.<br>Prepare daily, weekly, and monthly inventory and transaction reports.<br>Assist with stock verification, inventory audits, and reconciliation activities.<br>Maintain confidentiality of inventory records and company documentation.<br>Comply with company procedures, client requirements, and HSE policies.<br>Provide administrative and clerical support to warehouse and logistics operations as required.<br></span><br><span>RequirementsMinimum <b>2–5 years of experience</b> in customer service, warehouse administration, inventory control, or clerical support.<br>Diploma or equivalent qualification in Business Administration, Logistics, Supply Chain, or a related field.<br>Proficient in Microsoft Office applications (Excel, Word, Outlook) and ERP/warehouse management systems.<br>Experience in issuing materials, maintaining inventory records, and processing warehouse documentation.<br>Strong data entry and record-keeping skills with a high level of accuracy.<br>Good understanding of warehouse operations and inventory control procedures.<br>Excellent communication and customer service skills.<br>Ability to prepare reports and maintain organized documentation.<br>Good command of written and spoken English.<br></span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Cybersecurity Certification &amp; QMS Specialist is responsible for managing and continuously improving the quality management system (QMS) that governs cybersecurity certification schemes. The role ensures compliance with international standards and regulatory requirements while enhancing the efficiency, consistency, and reliability of certification processes. This position combines expertise in cybersecurity certification with strong quality assurance and audit capabilities, including conducting internal audits, managing documentation, and driving corrective and preventive actions. The specialist works closely with technical teams and stakeholders to maintain high standards of certification, support governance activities, and align processes with evolving industry frameworks and best practices. Key Responsibilities: Planning, implement, monitoring, improvement and maintenance of quality management system for the different schemes in NISCF. Ensure that the internal process complies with relevant national and international regulations, guidelines. Review the quality of technical content. Continuously assess and improve the efficiency and effectiveness of the certification process. Oversee the documentation and record-keeping processes to ensure that all records are accurate, complete, and readily accessible. Ensure that the QMS documentation is up-to-date. Plan and conduct internal audits and reviews of the certification process to verify compliance with established procedures and to identify opportunities for improvement. Plan and organize scheme management review meetings. Review the quality of scheme documents i.e. manuals, policies, procedure, forms, templates etc. Implement corrective and preventive actions to address non-conformities and improve the QMS. Ensure that corrective actions are taken when issues are identified. Monitoring the changes of requirements (i.e. International Standards (ISO17021, 17024, 17065, 17025, 27006, 9001), National Standards) Assisting with the development of policies, standards, procedures and guidance based on audit findings Ensuring that the highest standards of competence and impartiality are maintained, and that consistency is achieved across all evaluation and certification activities; Possess a deep understanding of Common Criteria standards, Protection Profiles, Security Targets, Evaluation Assurance Levels (EALs), and related documentation Provide guidance and mentorship to CB team members Certifiers and evaluators, ensuring their understanding of the certification process and helping them with complex evaluations. Assisting with the development of policies, standards, procedures and guidelines. Make recommendations regarding certification at specific Evaluation Assurance Levels (EALs) based on extensive evaluation expertise and knowledge of the certification process. Stay up-to-date with the latest developments in security, emerging threats, and evolving technology to ensure the certification process remains relevant.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A university Master s degree-level qualification in IT, information security or a related field. ideally with a focus on security domains</li><li>Certification from a recognized Common Criteria certification body and previous experience as a Certifier is desired</li><li>IT Security Overview Training and certification</li><li>Common Criteria for IT Security Evaluation Training and certification</li><li>Minimum 10 years experience</li><li>5 minimum years of work experience as a Senior IT / Information Security / Cyber Security Auditor and/or Risk Management and/or Cyber Security/Information Security Management.</li><li>Proficiency in Arabic and English (spoken and written) is preferred</li><li>Other Required Qualifications: General: Analytical and problem-solving skills</li><li>Proven experience in IT and Information Security Assessment</li><li>Common Criteria for IT Security Evaluation Training</li><li>Experience in Risk Assessment and management.</li><li>Should have hands on experience in information security</li><li>Understanding of ISO27001 certification audit requirements</li><li>Excellent communication, documentation, and report-writing skills.</li><li>In-depth knowledge of security testing methodologies and tools.</li><li>Have analytical &amp; assessment experience of formal schemes and can assess a situation in a fair and objective manner in order to arrive at a firm conclusion.</li><li>Have training, workshops planning and delivery experience across Government &amp; private sector</li><li>Technical: Proven experience in IT, Information Security and Quality management Audit.</li><li>Should have hands on experience in information security, cyber security &amp; Quality management systems.</li><li>Experience in Risk management and GAP analysis.</li><li>Experience briefing senior executive staff</li><li>Experience in Risk Assessment and management including audit methodologies and risk assessment methodologies</li><li>Behavioural: Ability to multitask and work effectively with multiple project teams, sponsors, and customers.</li><li>Ability to pay close attention to detail, meet deadlines and work under pressure.</li><li>Interpersonal skills</li><li>Work autonomously with a high degree of enthusiasm</li><li>Specific: Excellent technical report writing skills.</li><li>Have capabilities to understand and interpret the Certification Criteria (ISO/ IEC 17021, ISO/ IEC 17024, ISO/ IEC 27006 and ISO/ IEC 17065).</li><li>Knowledge of auditing and information assurance standards like ISA, ITAF, ISO17021, ISO19011.</li><li>Proficiency in security frameworks and standards like, ISO27001, NIA, CSF Q2022.</li><li>Familiarity with third-party audit, Certification and Information Security / Cyber Security audits.</li><li>Proven, hands on, experience in Information Security Audit or Information Security Management</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Urgent Client Service Executive Duties and Responsibilities Offer necessary product knowledge and technical expertise. Train new clients and make sure of full understanding of modules &amp; solutions. Provide regular updates to clients on the progress of customer service projects with SMIT customers and campaigns that directly affect each client. Develop open and effective channels of communication with each SMIT client that can be employed by other departments as well. Assist with/handle escalated customer support issues. Simplifies and strengthens customer experiences and builds customers' trust by listening to feedback, understanding reasons for dissatisfaction, and identifying opportunities to improve. Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner. Uncover potential clients' needs to sell solutions. Assist sales through calls and web-based presentations to maintain product positioning and strategies. Handle in-depth knowledge of products and technologies, competitors and market conditions. Work on own or as part of a team to achieve targets.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Desired Skills &amp; Experience</strong> Core skills: Based on job listings we looked at, employers want Client Service Executive with these core skills. If you want to work in this field, focus on the following.</p><ul><li>Fluency in written and spoken English and Arabic.</li><li>Professional appearance, attitude and communication style.</li><li>Bachelor s degree (ideally IT).</li><li>Minimum of 3 years experience with a proven track record of accomplishment in customer support in software solutions filed in Qatar.</li><li>Good understanding of the broad technology landscape deployed across a global enterprise,including ERP &amp; CRM systems.</li><li>High competence in delivering product presentations and managing client workshops and proof of concepts.</li><li>Must be a self-starter &amp; have strong communication skills.</li><li>Account planning and management.</li><li>Strong work ethic.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 229735 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Corporate &amp; Commercial <br> <br> <ul><li><span>Closing Date:</span> <span>2026-07-31</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 26000096 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Cargo &amp; Airport Operations <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-01</span></li></ul><br> <br> <br> <br> <br> <br> </div>

We are looking for a visionary leader as Director of Customer Service Excellence with a passion for defining world-class customer experience in real estate. In this strategic role, you will lead post sales customer experience for a premier portfolio of master-planned communities, luxury residential developments, commercial assets and international holdings. This role will be bridging the gap between sales acquisitions and long-term owner retention while ensuring clients experience excellence at every touchpoint.<br>The leader we are seeking should possess:Min. 15 years of progressive customer service/ experience leadership in real estate industry in GCC/ Qatar preferably. Proven track record of operating within commercial Sales and Marketing divisions to drive customer retention and brand equity. Bachelor's degree in business administration, Engineering, Marketing, Real estate management or related field; MBA or master's degree is preferred. Advanced proficiency in real estate CRM platforms and customer analytics software. <br>Key Responsibilities:Customer Experience Strategy & Policy Governance:Formulation, execution, and continuously refining the multi-year Customer Experience roadmap to ensure alignment with corporate growth objectives. Defining and enforcing comprehensive SLAs and SOPs across all touchpoints (call centers, digital portals, and on-site handover hubs). Conducting regional and international market benchmarking to adopt best-in-class real estate service practices and luxury hospitality standards. Establishing clear policies regarding handover extension, design modifications, service charge inquiries, and title deed registration processes. <br>Property Handover & Post-Sales Operational Leadership:Directing all operational aspects of property handover, unit inspections, snagging/ de-snagging protocols, and key delivery across major residential and commercial developments. Implementing structured workflows with contractors, consultants, and project delivery teams to ensure defect resolution before property transfer. Managing post-occupancy care programs, home warranty claims, and service ticket workflows to ensure rapid resolution of post-handover issues. <br>Strategic Relationship Management & High Value Escalations:Developing tailored retention and VIP engagement programs for HNWIs, institutional investors and multi-unit portfolio buyers. Acting as the final point of internal escalation for sensitive customer disputes, structural quality claims, and potential legal or regulatory actions. Collaborating with other divisions/ departments to address recurring issues and improve future developments. <br>Data Analytics, Technology & KPI Governance:Developing and implementing continuous measurement frameworks covering CSAT, First Contact Resolution (FCR), and Average Handling Time. Leveraging advanced data analytics and predictive tools to identify operational bottlenecks, recurring structural defects, and customer churn drivers. Delivering monthly executive dashboards and strategic recommendations to the C-suite, correlating customer service performance with key business outcomes.

Hourly Paid Customer Sales & Service Advisor – Qatar<br><br>We are looking for a customer-focused and sales-driven individual to join our Customer Sales & Service team in Qatar.<br><br>In this role, you will provide excellent customer service, conduct Teaching Centre consultations, support customer registrations, and contribute towards sales, conversion, retention, and revenue targets. You will engage with customers across multiple channels, recommend suitable learning pathways, and promote British Council products and services.<br><br>Requirements<br><br>Strong customer service and communication skills Experience in sales and/or customer-facing roles English and Arabic speaking skills (preferrable) Ability to work in a target-driven environment<br><br>If you are passionate about customer experience and helping learners achieve their goals, we encourage you to apply.<br><br>Closing Date for Applications is 25 July 2026

About the role:Join our award-winning team at HIA and deliver world-class service every day!<br>Offers passengers the highest level of service, ensuring a seamless and convenient world-class experience at Hamad International Airport. This role is designed for outgoing and detail-oriented individuals who are passionate about service delivery and committed to creating positive customer interactions.<br>Key responsibilities Assist the Customer Service Supervisor by providing the necessary data to fill the shift report. Prevent and report misuse of company assets or customer properties through the correct process, in order to re-locate lost items. Support the development of procedures for the Senior Customer Service Agent including manuals and policies. Provide customers with accurate and helpful information including but not limited to flight timings, transport, food and beverages, airlines, lounges, hotel and other facilities provided at Hamad International Airport. Conduct survey for the customer service improvement team to understand customer satisfaction pro-actively identify customer needs and positively influence their perception of Hamad International Airport to improve customer satisfaction survey. Prepare, coordinate and monitor the weekly Lost Property disposal and with governmental agencies. Check the overall standard quality (including assets serviceability and cleanliness) of the PTC (Passenger Terminal Complex) to ensure KPI (Key Performance Index) and SLA (Standard Lewi Agreement) are met by services provider. Prepare the report for Departures, Arrivals and Transfer queue Management for the supervisor. Prepare the report for the meals provided to passengers affected by a disruption of the airport operation.<br>About you:Education: Bachelor’s Degree or equivalent with minimum one year of job-related experience in customer service (Freshers are welcome to apply) OR High School Diploma with at least two years of relevant experience. Proven ability to deliver high-quality customer service. Fluent in spoken and written English. Computer literate and comfortable with digital systems. Strong understanding of customer-centric operations. Availability for shift work, including weekends and holidays.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p><span><span><span><span>The Senior Patient and Guest Relations Officer is responsible for leading the delivery of exceptional customer service and patient-centered care by acting as the primary liaison between patients, families, guests, and the healthcare facility. This role ensures a positive experience for all visitors by managing inquiries, addressing concerns, resolving complaints, and promoting a welcoming environment. As a senior member of the team, this role also supports the training and mentoring of junior officers and assists in implementing patient satisfaction and service excellence initiatives.</span></span></span></span></p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p><span><span><span><span><span><span><span><span><span><span>Serves as a primary point of contact for patients, families, and visitors seeking information, assistance, or support.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Assists patients throughout their care journey, including registration, admission, discharge, and follow-up services.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Provides clear and empathetic communication regarding hospital services, schedules, and procedures.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Facilitates access to amenities and non-clinical services, such as parking, interpreters, accommodation, and transportation.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Handles patient and visitor complaints and grievances professionally and confidentially, ensuring timely resolution.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Escalates unresolved or complex issues to the appropriate department or manager as needed.</span></span></span></span></span></span></span></span></span></span></p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><p><span><span><span><span><span><span><span><span><span><span>Provides day-to-day guidance, mentoring, and support to junior Patient Relations Officers.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Assists the department manager in coordinating team schedules, briefings, and performance feedback.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Participates in the onboarding and training of new staff to ensure consistency in service delivery.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Supports the implementation of service excellence programs and staff recognition initiatives.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Collects and analyzes patient satisfaction data and feedback to identify areas for improvement.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Supports hospital-wide initiatives to improve the patient’s experience and promote a culture of empathy, respect, and compassion.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span><span><span><span><span>Collaborates with nursing, administrative, and clinical departments to address systemic service challenges.</span></span></span></span></span></span></span></span></span></span></p><br> <p><span><span>Participates in hospital rounds and patient visits to proactively assess needs and gather feedback.</span></span></p><br> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p><span><span><span><span><span><span>Strong interpersonal and communication skills, with the ability to engage effectively with individuals from diverse backgrounds.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Demonstrated conflict resolution and problem-solving skills.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>High level of emotional intelligence, empathy, and cultural sensitivity.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Professional appearance and demeanor suitable for patient-facing responsibilities.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Proficient in Microsoft Office Suite and hospital information systems (HIS).</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Ability to handle confidential information with discretion and integrity.</span></span></span></span></span></span></p><br> <p><span><span><span><span><span><span>Excellent time management and organizational skills.</span></span></span></span></span></span></p><br> <br><br><u><b>Job Experience</b></u> <br><p><span><span>Minimum of 4–6 years of experience in a customer service or patient </span></span><span><span>relations role within a healthcare setting.</span></span></p><br> <br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Conflict Resolution L2<br>Healthcare Operations and Workflow L2<br>Leadership<br>Patient Communication and Education L2<br>Patient Experience Management L2<br>Quality<br>Quality Assurance and Compliance L2<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Hospitality or Communication<br><br><br><br> </div>