Qatar National Bank jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The Associate, Data Science plays a foundational role in supporting data science initiatives across the bank. The role involves working under the guidance of senior team members to build and deploy machine learning models, conduct exploratory data analysis, and generate data-driven insights to solve business problems. The associate collaborates with business units to understand requirements, supports model development, and contributes to building scalable data science assets that align with QNB’s strategic goals.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: - Support the development and tracking of KPIs to measure impact of data science initiatives. - Assist in delivering data analytics solutions that drive business efficiency and revenue growth. - Take part in the overall QNB Data &amp; Analytics strategy execution. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. </p><br><p>B. Customer (Internal &amp; External): - Work with internal stakeholders to understand business needs and translate them into data problems. - Assist in preparing clear, concise, and insightful reports or dashboards for business users. - Support model testing and deployment activities, ensuring stakeholder alignment and timely delivery. - Ensure activities are conducted in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve significant improvements in turnaround times. - Provide precise and timely data to external and internal auditors, compliance teams, financial control, and risk management when required. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br><p>C. Internal (Processes, Products, Regulatory): - Support the AVP and other senior data scientists in developing machine learning and statistical models. - Prepare and clean large datasets for analysis and modelling purposes. - Contribute to the implementation of AI/ML pipelines and production-ready solutions. - Document methodologies, outcomes, and learnings for reproducibility and scaling. - Develop predictive models using a variety of advanced machine learning techniques to extract meaningful insights. - Research and implement cutting-edge techniques and tools in data analytics and artificial intelligence to streamline data analysis processes and enhance decision-making. - Identify and implement new statistical or mathematical methodologies as required for specific data-driven projects. - Build robust data-driven models to address complex business questions and employ large-scale experimentation, analysis, and visualization techniques to generate efficient and repeatable insights. </p><br><p>D. Learning &amp; Knowledge: - Stay updated on the latest trends in machine learning, AI, and analytics tools. - Participate in training programs and learning sessions to build advanced analytics capability. - Proactively seek feedback and mentorship from senior team members. - Seek out opportunities to stay current with advancements in data analytics fields. - Initiate regular meetings within the Application Development department focused on discussing progress, resolving issues, and addressing concerns related to AI and data analytics projects.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- Bachler Degree University in data science, Computer Science, Mathematics, Engineering, or a related field. </p><br><p>- Familiarity with machine learning techniques, data wrangling, and model evaluation practices. </p><br><p>- High Level knowledge in data science tools like Python, R and Jupiter notebooks is desirable.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>Execute orders (equity, fixed income or otherwise mandated) on behalf of the HNI clients (domestic and foreign) based on their instructions, while adhering to the policies and procedures in place by QNBFS, the exchanges and the regulators.</p><br> <br> <br><br> Main Responsibilities <br> <p><strong>A. Financial &amp; Share Holders</strong></p><br><p>- Operate within the target departmental Budgets</p><br><p>- Achieve targets through service excellence in trading and articulate information dissemination</p><br><p>- Work closely with Sales in order to scout and acquire new clients, locally, and regionally</p><br><p>- Implements KPI’s and best practices for Associate HNI Trading Brokering</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p><strong>B. Customer (Internal &amp; External):</strong></p><br><p>- Buy and sell securities on behalf of HNI clients.</p><br><p>- Execute orders from HNI clients/call center executive/front desk via any form of authorized communication channel.</p><br><p>- Document orders and transactions regarding trading activities.</p><br><p>- Maintain solid client relationships by providing factual market intelligence in all the markets where QNBFS is active without providing investment advice.</p><br><p>- Provide pre and post market updates to clients</p><br><p>- Maintain a high standard of professional service to all clients creating a differentiating factor between QNBFS and competitors.</p><br><p>- Perform trades manually on QE system in the event of OMS breakdown (After taking the required approvals)</p><br><p>- Resolve customer queries / complaints.</p><br><p>- Report any trading errors done by to the SVP Trading.</p><br><p>- In case of customer dispute escalation, inform the VP HNI Trading of disputes as the 1st level of escalation.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Assist the sales department in converting leads of HNI clients by marketing the brokerage and advisory services and capabilities in all active markets and successfully presenting the service offerings of QNBFS and their value proposition</p><br><p>- Ensure adherence to legal, compliance and risk management policies and procedures and regulations</p><br><p>- Ensuring efficient and professional management of orders, execution of transactions and reporting of trades.</p><br><p>- Assist in the development of the trading desk’s policies and procedures.</p><br><p>- Abide by the Policies and Procedures developed for maintaining the Information Security for the QNBFS and shall take on active responsibilities in achieving, managing and maintaining the ISO 27001 standard.</p><br><p><strong>D. Learning &amp; Knowledge:</strong></p><br><p>- Constantly enhance brokerage capabilities to cover local, regional and international markets.</p><br><p>- Keeping abreast with the product knowledge and assist in developing market intelligence.</p><br><p>- Undertaking programs and courses as per the regulatory requirements.</p><br><p>- Undergo online training programs as provided by the Organization.</p><br><p>- Proactively identify areas for professional development of self and undertake development activities.</p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.</p><br><p>- CISI- Introduction to Securities and QFMA Rules and Regulations.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</span></p><br><p><span>- Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</span></p><br><p><span>- Implements KPI’s and best practices for Associate, Customer Services</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</span></p><br><p><span>- Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</span></p><br><p><span>- Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</span></p><br><p><span>- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</span></p><br><p><span>- Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</span></p><br><p><span>- Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.</span></p><br><p><span>- Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures.</span></p><br><p><span>- Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</span></p><br><p><span>- Refer to Manager, Customer Services for any unresolved queries on transactions handled.</span></p><br><p><span>- Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.</span></p><br><p><span>- Ensures compliance to internal service quality standards and compliance to audit requirements</span></p><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><p><span>- Possess working knowledge of branch customer service to carry out duties and responsibilities.</span></p><br><p><span>- Identify related areas for professional development of self.</span></p><br><p><span>- Proactively identify areas for professional development of self and undertake development activities.</span></p><br><p><span>- Seek out opportunities to remain current with all developments in professional field.</span></p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- College Diploma</span></p><br><p><span>OR</span></p><br><p><span>- Bachelors Degree (Relevant Major)</span></p><br><p><span>- 2 years of experience required</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary: <br> <p>The incumbent will be responsible for providing various MIS reports on a timely manner to support management for their decision-making processes, coordination of external auditor/regulatory requirements and also to monitor business performance closely and take necessary actions. The incumbent will pprovide and support management with regular reports on progress towards special projects, targets, flagging variations and performing initial checks on reasons for under/over achievement on a case-by-case basis.</p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong>A. Shareholder &amp; Financial:</strong></p><br><p>- Perform and support in the preparation of impact assessment as a result of new or changes to International Financial Reporting Standards (IFRS) and the effect on QNB Group financial position and financial performance </p><br><p>- Support IFRS transition projects in coordination with other cross functional departments </p><br><p>- Support tax compliance projects (example) implementation of VAT </p><br><p>- Support external auditor expectations and other advisory consultants </p><br><p>- Support regulatory reviews and inspections, if any. </p><br><p>- Support the annual or periodical update of bank’s Medium Term Note Programme established in various international jurisdictions. </p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. </p><br><p>- Act within the limits of the powers delegated to the incumbent. Assist in the preparation of quarterly and annual financial reporting timetable for external reporting. </p><br><p>- Assist in the preparation of annual QCB pack for QCB approval of audited financial statements. </p><br><p>- Implements KPI’s and best practices for Assistant Manager, Financial Business Support role. </p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent.</p><br><p><strong>B. Customer (Internal &amp; External):</strong></p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br><p>- Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives. </p><br><p>- Liaise with the Group’s IT Department to ensure MIS/ALCO reporting needs of the department are timely resolved/attended to, to the extent these are dependent on required system enhancements. </p><br><p>- Assist in the provision of timely and accurate information to the external and internal auditors and the Compliance function as and when required. </p><br><p>- Assist in the provision of timely and value added business support required from GFCD by other departments, branches and subsidiaries etc. </p><br><p>- Assist in the provision of timely reporting to Ministry of Finance and other regulators that may be requested from time to time. </p><br><p>- Support in the preparation of IFRS accounting conclusion memos and take steps to update/amend relevant policy and procedures within the bank’s accounting policies document.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Support in the development and enhancement of MIS tools and techniques to enable the management/the Board to monitor business performance closely and take timely corrective actions. </p><br><p>- Support in the oversight of financial analysis process and provide business support services to the branches and subsidiaries. </p><br><p>- Oversee the preparation and the timely communication of the quarterly and annual reporting cycles. </p><br><p>- Spearhead the preparation of variance analysis and exception reports for related management reviews, ensure efficient and smooth running of the data consolidation and report distribution processes.</p><br><p>- Ensure the preparation of segmental reports and submit the same to the management on periodic basis. </p><br><p>- Assist and/or participate in projects, as and when required. (example) Financial Due Diligence projects etc.</p><br><p>- Support in the analysis of M&amp;A proposals and assess their impact on the Group’s balance sheet whenever a potential target is identified by Group Strategy or International Banking. </p><br><p>- Identify requirements for updating the MIS and other Risk Management systems and lead on the implementation. </p><br><p>- Review rating agency reports and support in the provision of data to rating agencies and other regulators. </p><br><p>- Support in the analysis of structured repo products and their internal reporting to senior management. </p><br><p>- Support in P&amp;L income and expense analysis and monthly balance sheet proofing exercise.</p><br> <br> <br><br> Education &amp; Experience Requirements: <br> <p>- Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) </p><br><p>- At least 4 years of relevant experience, preferably within a highly rated international bank. </p><br><p>- Chartered Accountancy, CPA, or ACCA qualified with a minimum of 2 years post qualifying experience.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary: <br> <p>The incumbent will manage the Global Trade services products of QNB Group in line with the overall GTB and QNB.</p><br> <br> <br><br> Main Responsibilities : <br> <p><strong>A. Shareholder &amp; Financial:</strong></p><br><ul><li><p>Ultimately responsible for development and market of Trade Services products, and value added service proposition for customers to uphold banks position as a key Trade services player in the global markets it operates in.</p><br></li><li><p>Supports the attaining revenue, profit, profitability supporting the sales team, in line with vision and mission of the group and /or other set targets imposed by the Senior Management team.</p><br></li><li><p>Works with Direct manager in achieving unit’s budget and product targets and implementation of the group approved strategies/business plans for the unit and overall objectives of the QNB group.</p><br></li><li><p>Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.</p><br></li><li><p>Implements KPI’s and best practices for Global Trade Services Product.</p><br></li><li><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br></li><li><p>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</p><br></li><li><p>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</p><br></li></ul><p><strong>B. Customer (Internal &amp; External):</strong></p><br><ul><li><p>Accountable for proactive gathering and analysis of market and business intelligence information as well as interfacing with Business Intelligence and Economic Research departments to ensure that Department’s activities are targeted to meet prevailing customer needs as well as to respond to competitor actions.</p><br></li><li><p>Responsible for the initiation and development of cutting-edge trade services products and solutions in line with a client centric approach and the overall ambitions of the organization to position itself as an innovative and leading GTB bank in all markets in operates in.</p><br></li><li><p>Responsible for the development of product/credit programs and packaged solutions in line with market trends and client needs and produces all related presentations, collateral and support material to support the commercialization and sales efforts.</p><br></li><li><p>Work with HO and Country Managers, to support the business objectives of the Trade business.</p><br></li><li><p>Responsible for working with the Global sales team on commercialization of trade services products effectively and tracks product profitability progress regularly</p><br></li><li><p>Responsible for all trade product KPIs and targets set by management.</p><br></li><li><p>Coordinates with the sales team for initiating, maintaining and enhancing relationships with customer requiring.</p><br></li><li><p>Trade services including e-channels in coordination with the channels and partnerships team, and develop any new products or product enhancements to ensure to ensure their business needs are identified and well served,</p><br></li><li><p>Responsible for implementation of a one point of contact concept to respond to and resolve all customer needs and queries pertaining to trade services product activities.</p><br></li><li><p>Assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br></li><li><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br></li><li><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br></li><li><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br></li></ul><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><ul><li><p>Accountable for preparations and implementation of Trade strategic and business plans in relation to Corporate and Institutional Banking strategy and QNB Group objectives, as well as ensures they are communicated and cascaded to the employees under supervision.</p><br></li><li><p>Responsible for initiating, developing and implementing policies, standards, systems and procedures pertaining to the function under supervision in line with QNB guidelines and policies as well as external regulations and high market standards. Ensures that these are adhered and followed to the fullest extent on a daily basis.</p><br></li><li><p>Is responsible for initiation of products, and/or offerings development/ enhancement, aimed at fulfilling client needs.</p><br></li><li><p>Including digital channel and partnership requirements in close coordination with the Global channels and partnerships team.</p><br></li><li><p>Manages all project implementations pertaining to trade products and Trade channels/partnerships in coordination with Global channels and partnerships team product developments and enhancements and ensuring all requirements are developed, met and tested correctly.</p><br></li><li><p>Responsible for preparation of Trade services marketing plans, client collateral, pitchbooks, sales support material and supports marketing activities alongside Global GTB Sales within the department to promote corporate banking products/ services in their best position.</p><br></li><li><p>Proactively monitors results of marketing activities and initiates marketing plans review if necessary.</p><br></li><li><p>In liaison with Corporate Communication function and other business units of the Bank supports building and promoting QNB brand image.</p><br></li><li><p>Represents the Bank at professional/ industrial organizations/ venues, conferences and workshops to represent</p><br></li><li><p>QNB group trade services product capabilities, market share.</p><br></li><li><p>Responsible for setting and implementation of appropriate pricing structures / policies for trade products.</p><br></li><li><p>Supports the structure and closure of complex transactions across the QNB network.</p><br></li><li><p>Builds and expands product capability out of Qatar for QNB Overseas to support the Qatar business expansion.</p><br></li><li><p>Is responsible for ensuring proper credit information and assessment of risk profile for trade clientele, and development of preventive actions, directed to early identification of risky clients as well as preventing/ minimizing losses potential losses.</p><br></li><li><p>Ensures identification and development of internal control systems to address control weakness.</p><br></li><li><p>Is responsible for identification of operational, market, sovereign and or other types of risk related to Trade product activities and address them through appropriate mitigation procedures.</p><br></li><li><p>Builds and maintains strong working relationships with other Departments and functions within the Bank to ensure harmonious processes and effective work relationships as well as to promote synergy within the Bank.</p><br></li><li><p>Ensures that any internal disputes are resolved promptly and sufficiently.</p><br></li><li><p>Is responsible that activities of the Department are well documented as per applicable internal and external requirements as well as reports to the Senior Management team on the Department's performance.</p><br></li><li><p>Ensures provision of timely and accurate information to the Group's senior management team, external and internal auditors and the Group's compliance function as and when required.</p><br></li><li><p>Performs any other tasks and projects as assigned by the direct manager pertaining to Corporate and Institutional Banking and QNB Group activities.</p><br></li></ul><p><strong>C. Continuous Improvement:</strong></p><br><ul><li><p>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br></li><li><p>Identify and encourage people to adopt practices better than the industry standard.</p><br></li><li><p>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</p><br></li><li><p>Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br></li></ul><p><strong>D. Learning &amp; Knowledge:</strong></p><br><ul><li><p>Ensures that functions under supervision has the skills and knowledge required to their jobs fulfillment.</p><br></li><li><p>Well-informed of the market competitive structure, industry practices and regulations in relation to trade products</p><br></li><li><p>Takes responsibility for self-development as well as acquiring skills and knowledge required to fulfillment of one's duties.</p><br></li><li><p>Personally, provides coaching and mentors employees (Product, service and portfolio management) under direct supervisions as well as those assigned by the Group's HR function to foster their professional development.</p><br></li><li><p>Facilitates knowledge sharing within and across QNB Group employees as well as ensures presence of knowledge sharing systems staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.</p><br></li></ul><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><ul><li><p>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to,</p><br></li><li><p>Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control</p><br></li><li><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br></li><li><p>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br></li><li><p>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br></li><li><p>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br></li><li><p>Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br></li><li><p>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br></li><li><p>Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br></li></ul><p><strong>F. Other:</strong></p><br><ul><li><p>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br></li><li><p>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br></li><li><p>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. </p><br></li><li><p>All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br></li></ul> <br> <br><br> Education and Experience Requirements: <br> <ul><li><p>University graduate BA preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Master’s degree is highly preferred.</p><br></li><li><p>At least 12 years of banking relevant experience, preferably within a highly rated international bank.</p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The Associate, Treasury Operations Control is responsible for monitoring and validating treasury transactions, positions, limits, and profitability reports to ensure accuracy, compliance, and effective risk management. The role supports the preparation of daily management reports, reconciles treasury records, monitors market and investment activities, and assists in ensuring compliance with internal policies and regulatory requirements. The incumbent works closely with Treasury, Financial Control, Custodians, and other stakeholders to maintain the integrity of treasury operations and reporting.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <span>A. Financial &amp; Business Responsibilities</span><ul><li><p><span>Prepare and review daily Profit &amp; Loss (P&amp;L) reports, ensuring the accuracy and completeness of all treasury-related accounts.</span></p><br></li><li><p><span>Analyze daily treasury transaction reports and identify any variances, discrepancies, or unusual movements.</span></p><br></li><li><p><span>Monitor foreign exchange (FX) positions and treasury limits to ensure compliance with approved thresholds.</span></p><br></li><li><p><span>Maintain awareness of market performance indicators, interest income, investment returns, and dividend activities affecting treasury portfolios.</span></p><br></li><li><p><span>Assist in preparing daily, weekly, and monthly management reports with clear explanations of significant fluctuations and variances.</span></p><br></li><li><p><span>Contribute to the implementation of KPIs and best practices within Treasury Operations Control.</span></p><br></li><li><p><span>Support cost-efficiency initiatives and continuous process improvement across treasury operations.</span></p><br></li></ul><span>B. Internal &amp; External Customer Support</span><ul><li><p><span>Ensure treasury transactions are processed and recorded accurately in treasury management systems.</span></p><br></li><li><p><span>Provide timely support and information to internal stakeholders, auditors, regulators, and other authorized parties.</span></p><br></li><li><p><span>Build effective working relationships with Treasury Front Office, Financial Control, Risk Management, Operations, Custodians, and other related departments.</span></p><br></li><li><p><span>Support service delivery objectives by maintaining agreed service levels and response times.</span></p><br></li><li><p><span>Respond promptly and professionally to inquiries from customers, counterparties, and internal departments.</span></p><br></li></ul><span>C. Treasury Control &amp; Operational Responsibilities</span><ul><li><p><span>Review and reconcile custody accounts against internal records to ensure accuracy and compliance with Bank policies.</span></p><br></li><li><p><span>Verify that market prices, valuations, and rates are updated accurately and timely within treasury systems.</span></p><br></li><li><p><span>Monitor treasury positions and exposures to ensure compliance with internal and regulatory limits.</span></p><br></li><li><p><span>Assist in investigating and resolving reconciliation breaks, booking discrepancies, and operational exceptions.</span></p><br></li><li><p><span>Support physical verification and reconciliation of treasury transactions with custodians and the Bank’s General Ledger.</span></p><br></li><li><p><span>Prepare periodic treasury reports required by Management, Regulatory Authorities, and the Qatar Central Bank (QCB).</span></p><br></li><li><p><span>Assist senior team members in analyzing treasury performance, accruals, valuations, and profit and loss variances.</span></p><br></li><li><p><span>Monitor investment portfolios and treasury positions to ensure reporting accuracy and completeness.</span></p><br></li><li><p><span>Maintain proper documentation and records for treasury transactions, reconciliations, and control activities.</span></p><br></li></ul><span>D. Learning &amp; Development</span><ul><li><p><span>Participate in training programs and workshops to maintain knowledge of treasury products, financial markets, and banking regulations.</span></p><br></li><li><p><span>Continuously enhance professional knowledge in treasury operations, investments, risk management, and financial reporting.</span></p><br></li><li><p><span>Stay informed about market developments, regulatory changes, and industry best practices.</span></p><br></li><li><p><span>Actively pursue learning opportunities that improve operational effectiveness and professional capabilities.</span></p><br></li></ul> <br> <br><br> Education/Experience Requirements: <br> <ul><li><p><span>Bachelor's Degree in Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related discipline.</span></p><br></li><li><p><span>Experience in Treasury Operations, Treasury Control, Financial Control, Banking Operations, or Capital Markets Operations is preferred.</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will assume prime daily, weekly and monthly responsibilities for financial &amp; regulatory reporting at the local level and consolidation of these reports at the group level. The incumbent will also be responsible for providing detailed analytical review and preparation of local financial &amp; regulatory reporting for The Bank including ad hoc requirements as needed.</p><br> <br> <br><br> Main Responsibilities <br> <p><strong>A. Shareholder &amp; Financial: </strong></p><br><p>- Ensure timely and accurate disclosure of financial &amp; regulatory reporting including all material matters concerning the Group. In doing so, develop mechanisms designed to ensure compliance with all relevant Qatar Central Bank rules and regulations. </p><br><p>- Create reporting efficiency to enhance productivity, minimise turnaround time, reduce error and add value for the bank. </p><br><p>- Adhere to Key Performance Indicators (KPIs), for performance and quality measurement purposes pertaining to regulatory and an hoc reporting to monitor and ensure achievements on a periodic basis. </p><br><p>- Implements KPI’s and best practices for Senior Manager Domestic Regulatory Reporting role. </p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p><strong>B. Customer (Internal &amp; External): </strong></p><br><p>- Establish and enhance relationships with regulatory authorities to ensure that all regulatory reporting requirements are complied with. </p><br><p>- Liaise with relevant officials from QCB on matters pertaining to presentation and disclosure of financial statements, emerging financial reporting trends and impacts of proposed accounting standards, etc. </p><br><p>- Build and maintain strong and effective relationships with all other related departments and units to achieve the Group’s goals &amp; objectives.</p><br><p>- Provide timely, accurate information and reports to the external and internal auditors and the compliance function as required. </p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Ensure daily, weekly, monthly, quarterly and annual financial &amp; regulatory reports at the local &amp; group level are completed within the delivery deadline with a high level of accuracy and accompanying analysis of these reports made prior to submission. </p><br><p>- The ability to create ad hoc financial &amp; regulatory reports as required by regulator within specified deadline </p><br><p>- Possess a solid understanding of banking processes, products and transactions flows </p><br><p>- Possess an understanding of core banking systems, data warehouse and their impact on the output and accuracy of regulatory reports Perform data cleansing on a routine basis to ensure financial data is accurate and relevant </p><br><p>- Perform system enhancements on a periodic basis to reduce report turnaround times and eliminate errors</p><br><p><strong>D. Learning &amp; Knowledge:</strong></p><br><p>- Possess a thorough understanding of asset, liability, P/L and off balance sheet accounting and presentation for financial &amp; regulatory reporting </p><br><p>- Possess or acquire knowledge of local regulatory requirements as well as best practices pertaining to regulatory reporting standards. </p><br><p>- Possess knowledge/understanding of various banking systems set up (e.g. core banking, OPICS, BAS) to analyze, create or modify system reports with minimal error </p><br><p>- Help in developing and training local regulatory reporting team in the appropriate skills to ensure an effective and informative regulatory reporting</p><br> <br> <br><br> Education and Experience Requirements <br> <p>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) </p><br><p>- At least 8 years of relevant experience, preferably within a highly rated international bank/ financial or regulatory reporting</p><br><p>- Knowledge of financial &amp; regulatory reporting methods including a solid understanding of balance sheet, P/L statement and off balance sheet items</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <ul><li><p><span>Manage Treasury Control workflow.</span></p><br></li><li><p><span>Ensure accuracy of real-time trading positions, P&amp;L, and limits reporting to support risk control and profitability.</span></p><br></li><li><p><span>Ensure timely completion of management reports with appropriate analysis and justification.</span></p><br></li><li><p><span>Ensure accuracy of transaction flows to production systems.</span></p><br></li><li><p><span>Produce timely and accurate reporting.</span></p><br></li><li><p><span>Lead, train, and develop staff while promoting a teamwork-oriented environment.</span></p><br></li></ul> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <span>Shareholder &amp; Financial</span><ul><li><p><span>Provide operational support to Treasury management of assets and liabilities.</span></p><br></li><li><p><span>Supervise 5-6 employees analyzing approximately 40,000-45,000 transactions annually.</span></p><br></li><li><p><span>Control all Treasury Control Unit activities.</span></p><br></li><li><p><span>Act as backup for Treasury Operations Middle Office.</span></p><br></li><li><p><span>Implement KPIs and best practices.</span></p><br></li><li><p><span>Promote efficiency, productivity, and cost consciousness.</span></p><br></li></ul><span>Customer (Internal &amp; External)</span><ul><li><p><span>Ensure capital market and investment positions comply with QNB investment strategy and QCB limits.</span></p><br></li><li><p><span>Support internal and external audit requirements.</span></p><br></li><li><p><span>Build strong relationships with related business units.</span></p><br></li><li><p><span>Assist customers and internal stakeholders with treasury-related requests.</span></p><br></li><li><p><span>Maintain agreed service levels with internal departments.</span></p><br></li></ul><span>Internal Processes &amp; Regulatory</span><ul><li><p><span>Monitor treasury limits and standing instructions.</span></p><br></li><li><p><span>Prepare and maintain treasury statistics and audit requirements.</span></p><br></li><li><p><span>Monitor Islamic treasury transactions.</span></p><br></li><li><p><span>Investigate discrepancies with banks and financial institutions.</span></p><br></li><li><p><span>Reconcile trading positions and P&amp;L balances with Front Office.</span></p><br></li><li><p><span>Ensure investment and capital market exceptions receive proper approvals.</span></p><br></li><li><p><span>Monitor trading balances, international shares, customer holdings, and investment portfolios.</span></p><br></li><li><p><span>Support international branches and subsidiaries.</span></p><br></li><li><p><span>Maintain OPICS setup, including counterparties, securities, rate re-fixings, settlement instructions, and settlement accounts.</span></p><br></li><li><p><span>Oversee repo agreements and compliance with EMIR and MRUD regulations.</span></p><br></li></ul><span>Learning &amp; Knowledge</span><ul><li><p><span>Maintain strong knowledge of capital markets, investments, accounting treatments, liquidity management, and treasury products.</span></p><br></li><li><p><span>Understand treasury and back-office systems, processing routines, accounting rules, payments, and reporting.</span></p><br></li></ul> <br> <br><br> Education/Experience Requirements: <br> <ul><li><p><span>Bachelor's degree in Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or related field.</span></p><br></li><li><p><span>Master's degree preferred.</span></p><br></li><li><p><span>Minimum </span><strong><span>8 years</span></strong><span> of relevant experience, preferably in an international bank, treasury operations, investments control, or related field.</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p>The incumbent will be responsible for timely and accurate processing of outward and inward remittance requests including salary transfers, process clearing and collections activities(inward/outward) and post-dated cheques (PDCs) for the Group’s retail, corporate and governmental entities/clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same. </p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong>A. Shareholder &amp; Financial:</strong></p><br><p>- Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard and thereby help avoid any losses to the Group on account of such transactions.</p><br><p>- Implements KPI’s and best practices for Senior Associate, Transaction Services role.</p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p><strong>B. Customer (Internal &amp; External):</strong></p><br><p>- Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.</p><br><p>- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.</p><br><p>- Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).</p><br><p>- Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.</p><br><p>- Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.</p><br><p>- Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.</p><br><p>- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.</p><br><p>- Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established/approved procedures.</p><br><p>- With regards to swift transfers, liaise with the help desk function for resolving SWIFT/tested telex related issues.</p><br><p><strong>D. Learning &amp; Knowledge:</strong></p><br><p>- Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.</p><br><p>- Possess knowledge of developments in bulk processing systems/ operations and collection rules/ regulations</p><br><p>- Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education/Experience Requirements: <br> <p>- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p><br><p>- At least 2 years of relevant experience, preferably within a highly rated international bank / banking operation</p><br><p>- Good oral and written communication skills in English and Arabic.</p><br><p>- Computer literacy and knowledge in MS Office and banking applications.</p><br><p>- Knowledge of the remittance/collection rules/regulations, including pertinent regulatory directives (including AML rules/ regulations) and related best practices.</p><br><p>- Good knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.</p><br><p>- Ability to handle multiple priorities effectively in a deadline-oriented environment.</p><br><p>- Detail oriented with good analytical skills</p><br><p>- Professional attitude and demeanor. </p><br><p>- Effective team player and efficient worker.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The incumbent will perform tasks pertaining to the timely issuance of Import Letters of Credit (L/Cs) in a way that supports the business units and ensures a good working relationship with the Group’s clients.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Implements KPI’s and best practices for Senior Associate, Issuance (LCs) role.</span></p><br><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the Bank. </span></p><br><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><br><p><span>- Liaise with internal and external clients in order to meet their needs in a timely and accurate manner.</span></p><br><br><p><span>- Proactively identify areas for professional development and undertake development activities.</span></p><br><br><p><span>- Seek opportunities to remain current with all developments in the professional field. </span></p><br><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><br><p><span>- Accurately handle complex processes relating to Import Letters of Credit in strict compliance with International Chamber of Commerce (ICC) Rules.</span></p><br><br><p><span>- Receive and review Import Letters of Credit applications with special terms and conditions to ensure receipt of complete transactions.</span></p><br><br><p><span>- Issue Letters of Credit with special terms and conditions, including Revolving, Back-to-Back, Transferable and Standby L/Cs.</span></p><br><br><p><span>- Check documents, identify discrepancies and communicate with negotiating banks to safeguard QNB’s interests.</span></p><br><br><p><span>- Ensure transaction documentation submitted for authorization is accurate and processed in a timely manner.</span></p><br><br><p><span>- Release sight and acceptance documents relating to Import Letters of Credit transactions to clients.</span></p><br><br><p><span>- Deal with clients and ensure routine operational issues are processed efficiently.</span></p><br><br><p><span>- Ensure L/C applicants possess valid commercial registrations and that terms and conditions are clear and precise.</span></p><br><br><p><span>- Ensure the L/C amount does not exceed the maximum amount permitted under the customer’s application.</span></p><br><br><p><span>- Ensure L/Cs are properly authorized within approved limits or supported by appropriate approvals.</span></p><br><br><p><span>- Ensure all L/Cs comply with Uniform Customs and Practice (UCP), local import regulations and Group policies.</span></p><br><br><p><span>- Maintain L/C documents safely and ensure adherence to approved limits established for each client and bank. </span></p><br><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><br><p><span>- Stay abreast of all new local and international regulations pertaining to Import Letters of Credit.</span></p><br><br><p><span>- Ensure high standards of confidentiality to safeguard commercially sensitive information.</span></p><br><br><p><span>- Proactively identify areas for professional development and undertake development activities.</span></p><br><br><p><span>- Seek opportunities to remain current with developments in the professional field.</span></p><br><br> <br> <br><br> Education/Experience Requirements: <br> <ul><li><p><span>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br></li><li><p><span>At least 2 years of relevant experience, preferably within a highly rated international bank</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p><span>The Assistant Manager, Merchant Operations is responsible for performing merchant operations activities for entities that have signed contracts with QNB. The role ensures all merchant operations are processed in compliance with established controls, procedures, regulatory requirements, and payment processing standards.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.</span></p><br><br><p><span>- Implements KPI’s and best practices for Assistant Manager, Merchant Operations.</span></p><br><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><br><p><span>- Liaise with client personnel, vendors and consultants during the process of establishing Merchants operations and during Merchants operations.</span></p><br><br><p><span>- Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/objectives.</span></p><br><br><p><span>- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</span></p><br><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><br><p><span>- Responsible for performing Merchants activities in accordance with set payment processing methods and other procedures.</span></p><br><br><p><span>- Ensure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/Mastercard requirements.</span></p><br><br><p><span>- Ensure that all processing exceptions are identified and inform the Supervisor Merchants for further action.</span></p><br><br><p><span>- Maintain the relationship with third party processors in accordance with set communication protocols.</span></p><br><br><p><span>- Liaise with QNB Merchants clients/merchants to respond to their queries and requests and document their service requirements to customize QNB Merchants solutions.</span></p><br><br><p><span>- Ecommerce merchants file payment processing and assure on daily basis that all files are loaded to the acquiring relevant system.</span></p><br><br><p><span>- P.O.S transactions file processing into merchant relevant systems, on daily basis verifying all transactions recorded into the bank host.</span></p><br><br><p><span>- Preparing/Reformatting MICROS and AMEX cards files by using merchant dedicated bank system and assuring daily processing.</span></p><br><br><p><span>- Creating merchant electronic statement certificates and forwarding them to secure merchant email IDs.</span></p><br><br><p><span>- Daily involvement in various bank merchant systems (Base24, Prime, Oracle, MIGS, Cyber Source, MICROS, Terminal Management System and Oracle) configuration activities as assigned by the Unit Head.</span></p><br><br><p><span>- Investigating and resolving merchant reversals, debit, refund and disputed bank account entries.</span></p><br><br><p><span>- Handling merchants’ phone calls and visits by answering their questions regarding POS machine issues or escalating them to concerned parties for support.</span></p><br><br><p><span>- Support International Branches and subsidiaries.</span></p><br><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><br><p><span>- Keep abreast of developments in the merchant services industry, technological advancements in payment processing and local and international developments.</span></p><br><br><p><span>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</span></p><br><br><p><span>- Proactively identify areas for professional development and undertake development activities.</span></p><br><br><p><span>- Seek opportunities to remain current with developments in the professional field.</span></p><br><br> <br> <br><br> Education/Experience Requirements: <br> <ul><li><p><span>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</span></p><br></li><li><p><span>At least 4 years of relevant experience, preferably within a highly rated international bank</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will be responsible for managing the collection process for assigned portfolio of delinquent Retail customers of QNB (as assigned by SVP, Retail Recovery Control) with the objective of progressively reducing overall overdue credit exposure of the bank (Retail NPL Portfolio) through implementation of loan re-structuring, collection and collateral asset sale strategies using coordination and interaction with the defaulting customers, Legal personnel, the state police authorities and external debt collection agencies hired by the bank, if any. The Retail NPL Portfolio will include but not limited to over-due personal loans and advances, late credit cards payments and defaulted vehicle loans and mortgage loans. The Retail Division Collection Unit will report on a dotted line basis to the SVP, Retail Recovery Control. The incumbent will closely coordinate with, and monitor and supervise, the Retail Collection Unit to monitor and control Retail NPL accounts’ operations to comply with the agreed remedial account strategy, bank’s procedures and guidelines and to achieve bank’s objectives.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: - Implement the bank has approved overdue loans collections strategy to minimize loss to the bank. Continuously identify ways to improve collection process and recommend implementation. - Conduct thorough analysis of the bank’s Retail NPL portfolio to identify bucket-wise trends and formulate strategies to ensure progressive reduction in bucket-wise outstanding / overdue figures, especially for the higherend buckets (associated with high probability of default). For the lower-end buckets (representing one or two instalments overdue), ensure proactive steps are immediately taken to collect the overdue amounts on timely basis to prevent the outstanding amounts from moving to the higher-end default buckets. - Pro-actively participate in the preparation / updating of policies and procedures to meet the needs of current market and working environment to protect the best interests of the bank and to ensure efficient and effective process flow of the Department’s functions. - Formulate feasible remedial / collection strategy for re-structuring / re-scheduling of defaulting clients’ accounts, obtain approval from relevant approving authority, negotiate and finalize with customer and implement approved work-out strategy and action plan in an efficient and effective manner, and continuously identify ways to improve collection process, and ensure close follow up and monitoring for compliance with agreements to minimize losses for the bank. - Properly implement collection and provisioning process in accordance with QNB’s policies and procedures and in compliance with QCB and other relevant regulatory requirements, accounting standards, and industry norms. - Work closely and coordinate with all concerned QNB Business units, Credit Risk officers, Department’s staff and third party collection agents engaged by the bank to aggressively pursue their collection objectives and goals. - Adhere to, and achieve collection control team Benchmark levels, and KPIs, as stated by EVP, Group Remedial. - Implements KPI’s and best practices for Retail Recovery Control. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. </p><br><p>B. Customer (Internal &amp; External): - Ensure full knowledge and understanding of all Retail NPL cases assigned including reviewing all customer and deal information including conducting site visits, and assessing the true status of the customer’s business, - Maintain close links with market intelligence to quickly respond to identified risk issues and potential problems. - Build and maintain strong and effective working relationship with the Retail Banking Division – Collections Unit, the QNB Legal Department and all other concerned QNB units, as well as external third party professionals, legal consultants, government officials, etc. to achieve the Department’s goals and objectives. - Keep close tabs and follow up on customer activities and whereabouts through communication with such customer’s employer, Telecommunication companies, Ministry of Interior information centers, credit bureaus, etc. - Implement policies/ procedures and related processes pertaining to the Retail NPL collections function, which includes guidelines for initiating contact with the errant customers (verbal/ written reminders)</p><br><p>C. Internal (Processes, Products, Regulatory): - Work closely and proactively with Retail Banking and Asset &amp; Wealth Management Business units, and or the Early Warning officers to identify non-performing customers. - Collect updated information on the identified Retail NPL customer by conducting comprehensive checking with all possible resources including QCB Credit Bureau, other bankers, suppliers, buyers, competitors and other relevant third parties [without duplicating checking already made by the Early Warning officers]. - Assign / transfer the overdue Retail accounts to the Retail Collection Unit for day-to-day management as soon as deemed necessary and appropriate (after exhaustive efforts by the business area to settle the overdue balances have failed). - Supervise, monitor and control the Retail Collection Unit’s activities to ensure proper implementation of agreed collection strategies in an efficient and effective manner, and in compliance with the bank’s policies and. Procedures, as well as QCB regulations. Immediately advised the bank’s Legal personnel of such Retail NPL accounts and provide them with relevant legal documentation related to the exposure as early as possible so that timely action can be initiated to avoid further deterioration of the account and or initiate early recovery of the overdue amounts including conducting thorough legal documentation review and security / collateral confirmation and re-valuation to assess the current legal and collateral position of the bank to formulate the appropriate remedial, re-structuring / and collection strategy for such account with the best interests of the bank in mind and or to assist in building up bank’s case against the customer. - Determine updated collateral [real estate and movable assets] values and mark to market values of securities pledged – if any, and assess the liquidity of such collateral to estimate recovery potential upon liquidation scenario execution. - Recommend, in coordination with Retail Collection Unit, engagement of competent and reputable external debt collectors to augment retail collection efforts, especially for overseas defaulters overseas, and manage the relationship by ensuring the existence of a process whereby timely and updated information regarding defaulting / absconding customers is provided to them to help the agencies in their efforts to track such customers; and in turn periodic collection status reports are given to the Department to update us on developments. Responsible for recommending termination of low performing debt collectors. - Initiate and recommend, in coordination with Retail Collection Unit and QNB Legal Counsel, the engagement of competent external legal counsel, and or referral / filing of case against the erring customer with the Police authorities if deemed necessary and appropriate, particularly for large and complicated delinquent exposures and difficult / non-cooperative clients. - Prepare and release Legal Notices when cases are filed, and cancel such Notices when cases are settled. - Closely follow up and monitor Retail NPL cases referred to external collection agents, external legal counsel, police authorities and or legal [civil/ criminal] courts and provide regular periodic reports summarizing status and developments of such cases. - Execute on timely basis the required actions related to the management, control, monitoring, maintenance and reporting of Retail NPL portfolio including but not limited to: formulation / negotiation and finalization of restructuring / re-scheduling agreement with customers – including tenor extensions; reversal of accrued interests; interest rate reductions; re-activation of credit cards; determination and booking of Loan Loss Provisions, in accordance with the delegated authorities granted by the Group Credit Committee, the Bank’s policies and procedures and the QCB requirements. - Manage the public auctions process and ensure the independence over the selection and evaluation of bids. - Properly record loan loss provisions in accordance with appropriate Senior Management approval and QCB requirements. - In coordination with the Retail Collection Unit, ensure the preparation of timely and accurate information concerning the bank’s delinquent Retail accounts portfolio and collection and control status reports for the SVP, Retail Recovery Control, Group Chief Risk Officer and concerned Senior Management, the internal and external auditors, and Group’s Compliance and Legal functions, relevant regulators, as and when required. The Reports will include but are not limited to: Daily Risk Report, Vehicle Repossession Report, Police Cases Report (cases raised or filed), and Ex-Staff Outstanding Report. Deceased Customers Report Reversed Interest Report. Rescheduled Loans Report, Collateral (Vehicles) Sold Report.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>Education &amp; Experience Requirements: - Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). - At least 10 years of relevant experience, preferably within a highly rated international bank [or other comparable financial services or consultancy company] in a Retail or Corporate risk function.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will implement proper procedures in obtaining, preparation and finalization of legal documentation and other supporting documents in form and substance adhering to highest industry and market standards, which are essential for completing a loan application package for business units in HO and International Branches The incumbent will ensure necessary approvals are in place prior to execution of such documents in accordance with the QNB Group’s policies / procedures and pertinent regulatory requirements.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial - - - - - - - </p><br><p>Ensure strict confidentiality (on a need to know basis only within QNB Risk Division) with regards to customer and </p><br><p>deal data and information handled by the Department / Unit. </p><br><p>Provide high level quality support and advice on all aspects of documentation matters to Business Units. </p><br><p>Coordinate with Unit Head on ways to enhance from time to time the on-going process and spot weakness points </p><br><p>within the unit and set plans to improve it. </p><br><p>Implements KPI’s and best practices for International Credit Documentation. </p><br><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise </p><br><p>benefits for the bank. </p><br><p>Act within the limits of the powers delegated to the incumbent. </p><br><p>Comply with all policies, procedures, and guidelines of QNB, QCB and other relevant regulatory authority. </p><br><p>B. Customer (Internal &amp; External): - - - - - - - - - - </p><br><p>Conduct the necessary checks and balances pertaining to documentation and limit inputs/ updates (to be carried </p><br><p>out by Credit Operations) prior to authorizing disbursement of funds/ utilization of facilities to safeguard the Group </p><br><p>interest. </p><br><p>Maintain open communication with customers, managers in loan department and relevant third parties to ensure </p><br><p>proper and timely processing and submission of all applications / documents for processing. </p><br><p>Conduct smooth operations of the unit by ccoordinating activities with relevant banking units to ensure the efficient </p><br><p>and timely processing of documentation requirements and ensure performance of required tasks, meeting of </p><br><p>stated specifications and standards, and adherence to the Turnaround Times (TAT), as specified in the SLAs. </p><br><p>Provide high level quality support and advice on all aspects of documentation matters to Business Units. </p><br><p>Coordinate with Unit Head on ways to enhance from time to time the on-going process and spot weakness points </p><br><p>within the unit and set plans to improve it. </p><br><p>Conduct the duties of the VP - International Credit Documentation in his absence and during his annual leaves. </p><br><p>To assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve </p><br><p>improvements in turn-around time. </p><br><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </p><br><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br><p>C. Internal (Processes, Products, Regulatory): - - - - - - - </p><br><p>Adhere to QNB Group’s policies and procedures particularly Credit Administration’s guidelines for documentation </p><br><p>&amp; loans process. </p><br><p>Preparation and review of facility documentation ensuring that they meet credit decisions/ requirements prior to </p><br><p>disbursal. </p><br><p>Recommendation to VP International Credit Documentation to approve or decline withdrawals from approved </p><br><p>limits upon request. </p><br><p>Prepare and review the mortgage and pledged assets in a way of security for country branches and relationship </p><br><p>managers and the release request of collaterals </p><br><p>Review Finance and Security documents perfection for International Corporate and Cross border Branches prior </p><br><p>to any drawing (applies for International unit) </p><br><p>Report significant issues to Head of Unit and conduct meetings to discuss pending cases with the Unit Head. </p><br><p>Assure of meeting existing country laws and regulations regarding all collaterals and the legality of documents </p><br><p>used in coordination with the legal department, International Branches and External Lawyers, if any.</p><br><p>D. Learning &amp; Knowledge: - - - - - - - - </p><br><p>Maintain up to date knowledge and understanding of all pertinent local and international regulations as well as </p><br><p>best industry practices pertaining to the overall credit operations, techniques, and methodologies in general and </p><br><p>loan documentation and credit administration in particular. </p><br><p>Maintain close interaction and coordination and hold frequent meetings with Business Banking units within the </p><br><p>QNB Group to gain understanding of business processes and controls in all related credit/ operational areas. </p><br><p>Identify areas for professional development of self and act to enhance professional development of self. </p><br><p>Attend required training courses and meet training objectives of the bank. </p><br><p>Attend meetings with VP - International Credit Documentation and other Credit officers to ensure knowledge, </p><br><p>understanding, and compliance with the Bank’s and Regulators’ policies and procedures. </p><br><p>Exercise high degree of initiative and thinking to perform complex tasks where no procedures or processes are </p><br><p>available. </p><br><p>Proactively identify areas for professional development of self and undertake development activities. </p><br><p>Seek out opportunities to remain current with all developments in professional field. </p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - - - - - - - </p><br><p>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, </p><br><p>Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control </p><br><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). </p><br><p>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, </p><br><p>monitor, manage and report risks. </p><br><p>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. </p><br><p>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the </p><br><p>Operational Risk Management requirements. </p><br><p>Maintain appropriate knowledge to ensure full qualification to undertake the role. </p><br><p>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. </p><br><p>Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br><p>F. Other: - - - - </p><br><p>Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. </p><br><p>Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course </p><br><p>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and </p><br><p>Compliance functions, and relevant Regulators. </p><br><p>Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. </p><br><p>All other ad hoc duties/activities related to QNB that management might request from time to time. </p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- Bachelor’s degree preferably with a Major in, Banking, Finance, Accounting, Economics or Business Administration. </span></p><br><p><span>- At least 10 years of relevant experience, preferably within a highly rated international bank. </span></p><br><p><span>- Minimum 3 years in managerial position in loan documentation function.</span></p><br><p><span>- Strong Corporate Banking experience is essential.</span></p><br><p><span>The ideal candidate should present broad commercial banking experience, including exposure to: </span></p><br><p><span>- Contracting and structured financing transactions</span></p><br><p><span>- Syndicated lending</span></p><br><p><span>- LMA documentation</span></p><br><p><span>- Relationship Management (RM)</span></p><br><p><span>- Credit Administration</span></p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will have the responsibility to assess the Information Technology applications and infrastructure in the Group for any gaps from IT Security Policies and Standards. The incumbent will be responsible for undertaking vulnerability scanning of IT assets, for participating in the QNB Red Team that conducts simulated offensive attack exercises and for managing the relationships with penetration testing vendors. This highly technical role must have an ethical hacking skillset and background.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: </p><br><ul><li><p>Ability to adhere to divisional Key Performance Indicators (KPI’s) for performance monitoring and quality measurement purposes. </p><br></li><li><p>Implements KPI’s and best practices for Offensive Cyber Security. </p><br></li><li><p>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. </p><br></li><li><p>Act within the limits of the powers delegated to the incumbent. </p><br></li></ul><p>B. Customer (Internal &amp; External): </p><br><ul><li><p>Ability to perform security assessments of QNB systems. Assessing the effectiveness of the systems, the security architecture design, compliance to IT security policies and relevant standards. </p><br></li><li><p>Ability to develop close relationships with IT and business teams. Understand and manage their requirements for GIS risk services. </p><br></li><li><p>Ability to provide Ad-hoc consultancy for risks of new technologies and propose with potential solutions. </p><br></li><li><p>Ability to identify opportunities and develop new ideas that will lead to improvements. </p><br></li><li><p>Ability to adapt/change behavior or plans to better achieve the target/objective. </p><br></li><li><p>Ability to analyze a complex problem and identify potential solutions by exploring and analyzing diverse alternatives, including, where applicable, risks and potential business impact. Ability to make the right decisions based on the necessary information and to take measures accordingly. </p><br></li><li><p>Ability to liaise with external consultants appointed from time to time to assess the adequacy and effectiveness of the Group’s information security efforts. </p><br></li><li><p>To assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br></li><li><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </p><br></li><li><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </p><br></li><li><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br></li></ul><p>C. Internal (Processes, Products, Regulatory): </p><br><ul><li><p>Ability to set high targets/objectives for self and department. Prefers to take the initiative than to stay passive if events happen. Committed to improving productivity. Unwilling to accept average performance. Tries to be above the requested performance. </p><br></li><li><p>Ability to identify own strengths and limitations. Seeks guidance and advice when appropriate to accomplish tasks and perform the role in an effective and efficient way. </p><br></li><li><p>Ability to play a constructive role as member of the team. </p><br></li><li><p>Ability to assess the effectiveness of the various information security systems and network topologies and evaluate security posture of QNB. </p><br></li><li><p>Ability to provide required support for enforcing the security policies of the organization. </p><br></li><li><p>Ability to build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives. </p><br></li><li><p>Ability to keep Group Information Security Management apprised of the latest security trends and vulnerabilities. </p><br></li></ul><p>D. Learning &amp; Knowledge: </p><br><ul><li><p>Possess an understanding of business processes and controls in all related operational areas. </p><br></li><li><p>Must have an expert understanding of information security issues, best practices, and a working knowledge of IT systems. </p><br></li><li><p>Proactively identify areas for professional development of self and undertake development activities.</p><br></li><li><p>Seek out opportunities to remain current with all developments in professional field. </p><br></li></ul><p>E. Legal, Regulatory, and Risk Framework Responsibilities: </p><br><ul><li><p>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). </p><br></li><li><p>Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. </p><br></li><li><p>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. </p><br></li><li><p>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. </p><br></li><li><p>Maintain appropriate knowledge to ensure full qualification to undertake the role. </p><br></li><li><p>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. </p><br></li><li><p>Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p>Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business </p><br></li><li><p>Administration or Information Technology (related field of study), Masters preferred. </p><br></li><li><p>At least 8 years of experience in undertaking technical security assessments of complex IT solutions including penetration testing, preferably within a highly rated international bank. </p><br></li><li><p>Experience in undertaking red team activities is beneficial</p><br></li><li><p>Professional offensive cybersecurity certifications (SANS, Offensive Security, etc.) </p><br></li><li><p>Professional certification such as CISSP, CISM, CISA is mandatory.</p><br></li><li><p>Previous Banking or Big 4 Consultancy work experience is mandatory </p><br></li><li><p>Excellent oral and written communication skills (including report writing) in English and Arabic.</p><br></li><li><p>Good interpersonal and presentation skills.</p><br></li><li><p>Understanding of the relevant laws, regulations, and practices.</p><br></li><li><p>Ability to make decisions and follow through with initiatives.</p><br></li><li><p>Personal integrity and self-management.</p><br></li><li><p>Planning, organizing, and analytical ability.</p><br></li><li><p>Results oriented.</p><br></li><li><p>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</p><br></li><li><p>Strong knowledge of penetration testing tools and techniques of application and infrastructure components.</p><br></li><li><p>Strong knowledge of network topologies, logical access controls and firewalls technologies.</p><br></li><li><p>Strong knowledge of operating systems (Wintel, Solaris and Linux)</p><br></li><li><p>Having an understanding or experience in identifying zero day exploits</p><br></li><li><p>Having experience in designing and risk assessing multi-forest Active Directory domains</p><br></li><li><p>Programming experience (Python, Golang, Rust, PowerShell, C#, etc)Ability to work under pressure </p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent will be responsible for overseeing the development and implementation of business plans for Group Domestic QNB First branches. The incumbent will also be responsible for overseeing the implementation of the agreed strategic agenda and determining the resources, channels, products, and market segments and the tactical direction required to maximize targets.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <span>A. Shareholder &amp; Financial</span><ul><li><p><span>Demonstrate a clear understanding of the Bank’s financial and non-financial performance drivers.</span></p><br></li><li><p><span>Analyze external and internal market factors and ensure they are reflected in business planning.</span></p><br></li><li><p><span>Support the implementation of KPIs and best practices.</span></p><br></li><li><p><span>Promote cost efficiency, productivity, and effective resource utilization.</span></p><br></li><li><p><span>Exercise delegated authority responsibly and monitor its implementation.</span></p><br></li><li><p><span>Contribute to achieving the Bank’s financial objectives through effective business management. </span></p><br></li></ul><span>B. Customer (Internal &amp; External)</span><ul><li><p><span>Create frameworks and systems that enable teams to deliver on commitments.</span></p><br></li><li><p><span>Foster a customer-centric culture and ensure high service standards.</span></p><br></li><li><p><span>Assist customers with product-related inquiries and provide appropriate solutions.</span></p><br></li><li><p><span>Maintain service level agreements (SLAs) with internal stakeholders.</span></p><br></li><li><p><span>Build strong relationships with internal departments and external partners.</span></p><br></li><li><p><span>Provide timely and accurate information to auditors, compliance, risk, and control functions. </span></p><br></li></ul><span>C. Internal (Processes, Products &amp; Regulatory)</span><ul><li><p><span>Assist in developing and implementing the Domestic Retail Branches strategy.</span></p><br></li><li><p><span>Ensure branch business plans are delivered within approved budgets and timelines.</span></p><br></li><li><p><span>Drive market share growth and sustainable profitability across the branch network.</span></p><br></li><li><p><span>Lead the annual budgeting process and monitor branch performance against targets.</span></p><br></li><li><p><span>Develop revenue, volume, and profit targets in coordination with senior management.</span></p><br></li><li><p><span>Prepare performance reports on products, services, and branch profitability.</span></p><br></li><li><p><span>Promote customer-focused service and operational efficiency across branches.</span></p><br></li><li><p><span>Drive business growth through sales management, business development, and strategic initiatives.</span></p><br></li><li><p><span>Ensure compliance with QNB policies, procedures, and regulatory requirements.</span></p><br></li><li><p><span>Collaborate with Regional Managers to improve branch performance and customer acquisition.</span></p><br></li><li><p><span>Monitor sales targets, customer retention initiatives, and manpower requirements.</span></p><br></li><li><p><span>Maintain confidentiality of sensitive business information.</span></p><br></li><li><p><span>Lead, coach, develop, and evaluate direct reports and team performance. </span></p><br></li></ul><span>D. Learning &amp; Knowledge</span><ul><li><p><span>Lead continuous improvement initiatives and encourage innovation.</span></p><br></li><li><p><span>Promote knowledge sharing and adoption of industry best practices.</span></p><br></li><li><p><span>Support employee development and professional growth.</span></p><br></li><li><p><span>Stay updated with developments in banking and financial services.</span></p><br></li><li><p><span>Conduct regular performance discussions and provide coaching and guidance. </span></p><br></li></ul><span>E. Legal, Regulatory &amp; Risk Framework Responsibilities</span><ul><li><p><span>Ensure compliance with all legal, regulatory, and internal policy requirements.</span></p><br></li><li><p><span>Support AML, CTF, sanctions, fraud prevention, and data protection frameworks.</span></p><br></li><li><p><span>Adhere to the Three Lines of Defence risk management model.</span></p><br></li><li><p><span>Support operational risk management, incident reporting, and remediation processes.</span></p><br></li><li><p><span>Complete mandatory training and maintain required professional competence.</span></p><br></li><li><p><span>Ensure fair customer outcomes in accordance with conduct risk policies.</span></p><br></li></ul><span>F. Other Responsibilities</span><ul><li><p><span>Maintain the highest standards of data protection and confidentiality.</span></p><br></li><li><p><span>Safeguard customer and Bank information and disclose it only on a need-to-know basis.</span></p><br></li><li><p><span>Uphold QNB’s professional standards and market reputation.</span></p><br></li><li><p><span>Perform any additional duties assigned by management from time to time. </span></p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p><span>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</span></p><br></li><li><p><span>At least 8 years of relevant experience, preferably within a highly rated international bank.</span></p><br></li><li><p><span>Awareness of branch customer relationship practices and regulations.</span></p><br></li><li><p><span>Full knowledge and experience in handling customers’ portfolio</span></p><br></li><li><p><span>Full banking knowledge for liabilities and assets products and their implementations</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent will be responsible for overseeing the development and implementation of business plans for Group Domestic QNB First branches. The incumbent will also be responsible for overseeing the implementation of the agreed strategic agenda and determining the resources, channels, products, and market segments and the tactical direction required to maximize targets.</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <span>A. Shareholder &amp; Financial</span><ul><li><p><span>Demonstrate a clear understanding of the Bank’s financial and non-financial performance drivers.</span></p><br></li><li><p><span>Analyze external and internal market factors and ensure they are reflected in business planning.</span></p><br></li><li><p><span>Support the implementation of KPIs and best practices.</span></p><br></li><li><p><span>Promote cost efficiency, productivity, and effective resource utilization.</span></p><br></li><li><p><span>Exercise delegated authority responsibly and monitor its implementation.</span></p><br></li><li><p><span>Contribute to achieving the Bank’s financial objectives through effective business management. </span></p><br></li></ul><span>B. Customer (Internal &amp; External)</span><ul><li><p><span>Create frameworks and systems that enable teams to deliver on commitments.</span></p><br></li><li><p><span>Foster a customer-centric culture and ensure high service standards.</span></p><br></li><li><p><span>Assist customers with product-related inquiries and provide appropriate solutions.</span></p><br></li><li><p><span>Maintain service level agreements (SLAs) with internal stakeholders.</span></p><br></li><li><p><span>Build strong relationships with internal departments and external partners.</span></p><br></li><li><p><span>Provide timely and accurate information to auditors, compliance, risk, and control functions. </span></p><br></li></ul><span>C. Internal (Processes, Products &amp; Regulatory)</span><ul><li><p><span>Assist in developing and implementing the Domestic Retail Branches strategy.</span></p><br></li><li><p><span>Ensure branch business plans are delivered within approved budgets and timelines.</span></p><br></li><li><p><span>Drive market share growth and sustainable profitability across the branch network.</span></p><br></li><li><p><span>Lead the annual budgeting process and monitor branch performance against targets.</span></p><br></li><li><p><span>Develop revenue, volume, and profit targets in coordination with senior management.</span></p><br></li><li><p><span>Prepare performance reports on products, services, and branch profitability.</span></p><br></li><li><p><span>Promote customer-focused service and operational efficiency across branches.</span></p><br></li><li><p><span>Drive business growth through sales management, business development, and strategic initiatives.</span></p><br></li><li><p><span>Ensure compliance with QNB policies, procedures, and regulatory requirements.</span></p><br></li><li><p><span>Collaborate with Regional Managers to improve branch performance and customer acquisition.</span></p><br></li><li><p><span>Monitor sales targets, customer retention initiatives, and manpower requirements.</span></p><br></li><li><p><span>Maintain confidentiality of sensitive business information.</span></p><br></li><li><p><span>Lead, coach, develop, and evaluate direct reports and team performance. </span></p><br></li></ul><span>D. Learning &amp; Knowledge</span><ul><li><p><span>Lead continuous improvement initiatives and encourage innovation.</span></p><br></li><li><p><span>Promote knowledge sharing and adoption of industry best practices.</span></p><br></li><li><p><span>Support employee development and professional growth.</span></p><br></li><li><p><span>Stay updated with developments in banking and financial services.</span></p><br></li><li><p><span>Conduct regular performance discussions and provide coaching and guidance. </span></p><br></li></ul><span>E. Legal, Regulatory &amp; Risk Framework Responsibilities</span><ul><li><p><span>Ensure compliance with all legal, regulatory, and internal policy requirements.</span></p><br></li><li><p><span>Support AML, CTF, sanctions, fraud prevention, and data protection frameworks.</span></p><br></li><li><p><span>Adhere to the Three Lines of Defence risk management model.</span></p><br></li><li><p><span>Support operational risk management, incident reporting, and remediation processes.</span></p><br></li><li><p><span>Complete mandatory training and maintain required professional competence.</span></p><br></li><li><p><span>Ensure fair customer outcomes in accordance with conduct risk policies.</span></p><br></li></ul><span>F. Other Responsibilities</span><ul><li><p><span>Maintain the highest standards of data protection and confidentiality.</span></p><br></li><li><p><span>Safeguard customer and Bank information and disclose it only on a need-to-know basis.</span></p><br></li><li><p><span>Uphold QNB’s professional standards and market reputation.</span></p><br></li><li><p><span>Perform any additional duties assigned by management from time to time. </span></p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p><span>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</span></p><br></li><li><p><span>At least 8 years of relevant experience, preferably within a highly rated international bank.</span></p><br></li><li><p><span>Awareness of branch customer relationship practices and regulations.</span></p><br></li><li><p><span>Full knowledge and experience in handling customers’ portfolio</span></p><br></li><li><p><span>Full banking knowledge for liabilities and assets products and their implementations</span></p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p>The incumbent will be responsible for timely and accurate processing of outward and inward remittance requests including salary transfers, process clearing and collections activities(inward/outward) and post-dated cheques (PDCs) for the Group’s retail, corporate and governmental entities/clientele. In doing so, the incumbent will adhere to the approved policy/ procedures and related processes in place for processing the same. </p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong>A. Shareholder &amp; Financial:</strong></p><br><p>- Perform daily balancing of the related suspense/ transit accounts used for processing outward/ inward remittance requests and notifying the Supervisor Remittance of long outstanding transactions that have not yet been cleared for initiation of timely follow-up in this regard and thereby help avoid any losses to the Group on account of such transactions.</p><br><p>- Implements KPI’s and best practices for Senior Associate, Transaction Services role.</p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p><strong>B. Customer (Internal &amp; External):</strong></p><br><p>- Provide adequate and efficient remittance processing, bulk processing services (i.e. clearing/collection, salary transfers, post-dated cheques (PDCs) to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate and government customers in a more efficient manner, resulting in increased external customer satisfaction levels.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Adhere to the established processes and controls (automated/ manual) to prevent/ detect the transfer of funds to/ from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.</p><br><p>- Adhere to the existing and approved policies/ procedures pertaining to processing of outward/ inward remittances and applicable QCB regulations in this regard.</p><br><p>- Ensure any suspicious transactions identified are timely informed to and discussed with the Supervisor Corporate/ his superior for resolution and if required, reported to the Head of AML (reporting to Group Compliance).</p><br><p>- Constantly strive to reduce/minimize all kinds of errors while processing requests pertaining to the department.</p><br><p>- Ensure all requests received during the day are completely, accurately and timely processed within the prescribed TAT and that any pending items are identified and promptly attended to on the following day.</p><br><p>- Maintain proper and adequate records/documents with respect to all processes pertaining to the department and to ensure the same is in line with the policy/ procedures and pertinent regulatory requirements.</p><br><p>- Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to salary transfer requests, along with the respective employee-related information, prior to processing such transactions.</p><br><p>- Ensure efficient, complete and accurate transaction processing, operability of related systems and adherence to established/approved procedures.</p><br><p>- With regards to swift transfers, liaise with the help desk function for resolving SWIFT/tested telex related issues.</p><br><p><strong>D. Learning &amp; Knowledge:</strong></p><br><p>- Possess knowledge of developments in fund transfer and SWIFT operations, including but not limited to best practices, pertinent legal requirements and system advancements.</p><br><p>- Possess knowledge of developments in bulk processing systems/ operations and collection rules/ regulations</p><br><p>- Ensure high standards of confidentiality to safeguard commercially sensitive information including information pertaining to fund transfers.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education/Experience Requirements: <br> <p>- Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)</p><br><p>- At least 2 years of relevant experience, preferably within a highly rated international bank / banking operation</p><br><p>- Good oral and written communication skills in English and Arabic.</p><br><p>- Computer literacy and knowledge in MS Office and banking applications.</p><br><p>- Knowledge of the remittance/collection rules/regulations, including pertinent regulatory directives (including AML rules/ regulations) and related best practices.</p><br><p>- Good knowledge of SWIFT related operations, including usage of SWIFT terminals, related codes and operation of tested telex.</p><br><p>- Ability to handle multiple priorities effectively in a deadline-oriented environment.</p><br><p>- Detail oriented with good analytical skills</p><br><p>- Professional attitude and demeanor. </p><br><p>- Effective team player and efficient worker.</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will be a member of the Organisational Design (OD) function within. In the Job Role they will partner with Human Resources and the Bank’s Leaders to design, develop, and deliver solutions that better assess, align, develop, and utilise people capabilities at the team &amp; organisational levels to drive business strategy. Performs a range of job analysis (determining and validating minimum qualifications and other job requirements), writing job descriptions and job evaluation as a result of organisational design services.</p><br> <br> <br><br> Main Responsibilities <br> <ul><li><p>Partner with business leaders to assess and implement organizational design initiatives that improve effectiveness and productivity.</p><br></li><li><p>Lead and support organizational development (OD) projects focused on optimizing structures, processes, accountability, and workforce deployment.</p><br></li><li><p>Ensure high-quality execution and measurable impact of OD and organizational design initiatives.</p><br></li><li><p>Maintain the integrity of job architecture through job analysis, job descriptions, job evaluation, and organizational structure management.</p><br></li><li><p>Provide expert advice on organizational design, job evaluation, and organizational effectiveness practices.</p><br></li><li><p>Work closely with Compliance and Risk functions to ensure organizational changes meet regulatory and risk management requirements.</p><br></li><li><p>Support Group Functions (Doha) and international networks in aligning their organizational structures with QNB Group standards and integration objectives.</p><br></li><li><p>Develop, review, and standardize job descriptions, qualification requirements, and competency frameworks.</p><br></li><li><p>Participate in Job Evaluation Committees and oversee the maintenance of position-based organizational structures.</p><br></li><li><p>Act as an internal consultant on organizational performance, change management, workforce planning, and organizational capability development.</p><br></li><li><p>Conduct organizational impact and risk assessments, ensure knowledge transfer, maintain strict confidentiality, and support cost optimization and strategic business objectives.</p><br></li></ul> <br> <br><br> Education and Experience Requirements <br> <ul><li><p>Bachelor's degree in human resources, Business Administration, Banking, or a related field, with a minimum of 8 years of relevant experience.</p><br></li><li><p>Strong understanding of job evaluation methodologies, organizational design, and change management within complex and sensitive environments.</p><br></li><li><p>Proven ability to build relationships, engage senior stakeholders across diverse cultures, and influence decisions without formal authority.</p><br></li><li><p>Excellent analytical skills with the ability to diagnose organizational issues, solve complex problems, and balance strategic thinking with practical implementation.</p><br></li><li><p>Strong written and verbal communication skills (English is a must), attention to detail, and strong proficiency in Microsoft Office applications, including Excel, PowerPoint, and Visio, with experience working in international matrix organizations.</p><br></li></ul> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p><span>The incumbent will be responsible for supporting the initiation, preparation, processing and execution of Global Structured Finance transactions for the Group’s private corporate and institutional (including government) clientele and thereby facilitating growth and expansion of the corporate banking business.</span></p><br><p><span>&nbsp;He / she will act as one of the Transaction Officers who will be required to support the timely and proper execution of Global Structured Finance transactions assigned to the team by the Regional Head Global Structured Finance or the SVP Corporate &amp; Institutional Banking. He / she will also be responsible for undertaking special tasks and assignments given by the VP Global Structured Finance.</span></p><br> <br> <br><br> Main Responsibilities <br> <p><span>A.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Shareholder &amp; Financial:</span></p><br><p><span>-</span><span>Participate when required, in the formulation and implementation of strategies, business plans and budgets of the Unit in line with overall objectives of QNB Group.</span></p><br><p><span>-</span><span>Support the VP Global Structured Finance and the SVP Corporate &amp; Institutional Banking in the achievement of Key Performance Indicators (KPIs).</span></p><br><p><span>-</span><span>Meet the assigned target budget and achieve all volume, revenue, and profit targets for Global Structured Finance related transactions in accordance with QNB’s overall corporate banking budget and strategy.</span></p><br><p><span>-</span><span>Support credit related decision-making process by ensuring availability of sound and quality information/ analysis necessary for accurate credit risk assessment and mitigation.</span></p><br><p><span>-</span><span>Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.</span></p><br><p><span>-</span><span>Manage all assigned transactions and products to maximize product potential and profitability.</span></p><br><p><span>-</span><span>Act within the limits of the powers delegated to the incumbent.</span></p><br><p><span>B.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer (Internal &amp; External):</span></p><br><p><span>-</span><span>Assists with collection, analysis and storage of relevant business, financial and operational information on the Unit’s borrowers, transactions and bank counterparties and correspondents as required by KYC and other bank and regulatory policies and procedures.</span></p><br><p><span>-</span><span>Conducts proactive gathering, analysis and reporting of market and business information (current market conditions and trends, competitor actions, customer preferences as well as other market and industry developments) through regularly interaction with key market participants (banks, major corporations, government entities) to collect general market intelligence and obtain feedback on QNB's position and stature in the local, regional and international markets.</span></p><br><p><span>-</span><span>Maintains and strengthens relationships with banks, financial institutions, and other market players who are active in the Global Structured Finance industry in order to ensure QNB is well positioned to identify future business opportunities, benefit from business potential and meet business objectives related to Global Structured Finance activities.</span></p><br><p><span>-</span><span>Continually keep abreast with the local, regional and international financial markets and economic environment.&nbsp; To be informed about potential projects that could translate into possible business opportunities for the QNB Group.</span></p><br><p><span>-</span><span>Maintains good team work, provide support, assistance and cooperation with other members of the Global Structured Finance Department both locally and from the Group structure.</span></p><br><p><span>-</span><span>Builds and maintains strong and effective relationships with all other related units to achieve Group’s goals/objectives.</span></p><br><p><span>-</span><span>Ensures prompt and efficient solution of operational and administrative problems and provide quick and satisfactory response on queries of customers and counterparties when required.</span></p><br><p><span>-</span><span>Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.</span></p><br><p><span>-</span><span>To assist customers in all their queries on Bank’s product and seek solution to their requests</span></p><br><p><span>-</span><span>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.</span></p><br><p><span>&nbsp;C.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internal (Processes, Products, Regulatory):</span></p><br><p><span>-</span><span>Acts as a support to the main Transaction Officer for the structuring, credit processing, preparation, loan documentation, execution and distribution of assigned Global Structured Finance transactions.</span></p><br><p><span>-</span><span>Assists with data collection for, and preparation of, comprehensive credit proposals, credit and marketing presentations (including customer, business, project, market and or industry information), for new / prospective customers; or periodic reviews and or monitoring of existing customers, in accordance with Credit Policy and procedures of the bank</span></p><br><p><span>-</span><span>Performs verification of information on Global Structured Finance transactions to ensure correctness of data.</span></p><br><p><span>-</span><span>Provides information and support to the team when reviewing the credit worthiness and financial feasibility of the individual project financing proposals based on analysis of current and future market conditions, debt service capability of the expected cash flows and other financial information of the individual borrowers and projects.</span></p><br><p><span>-</span><span>Ensure QNB’s interests are adequately safeguarded before recommending approval of the credit.</span></p><br><p><span>-</span><span>Will assist in the preparation of Credit Summary Report, credit proposals and other credit and business memos, in accordance with Credit Policy and procedures and adequately address all relevant risk factors and ensure that international credit standards, procedures, requirements and practices are adhered to.</span></p><br><p><span>-</span><span>Coordinates with internal and or external legal counsel to ensure that all legal and security documents required by the transactions are complete, prepared in proper format, legally binding and enforceable.</span></p><br><p><span>-</span><span>Liaises when required with the other parties comprising the project financing consortium, which would be dependent on the role assigned to the other parties within the consortium.</span></p><br><p><span>-</span><span>Ensures that copies of duly executed Facility Agreement and other legal and security documents, including conditions precedent, are immediately provided to Credit Department and Agency Unit as per procedures of the bank.</span></p><br><p><span>-</span><span>Provide information for collating and storing information on the Unit's transactions, activities, and performance in a timely, accurate and efficient manner as required by the existing procedures.</span></p><br><p><span>-</span><span>Maintains and updates data base for Unit’s activities, customer contacts, existing and potential clients’ information, transactions and deal pipelines, banking opportunities and other relevant and critical information for the Unit.</span></p><br><p><span>-</span><span>Will provide support for conducting required periodic reviews and updates for existing Global Structured Finance transactions’ performance, and other risk assessment techniques in line with Credit Risk Policies and requirements.</span></p><br><p><span>-</span><span>Maintains and updates standard and user friendly business and financial reports using an internal data warehouse and all relevant public information sources as per Global Structured Finance Unit team requirement and inquiries.</span></p><br><p><span>-</span><span>Builds and maintains strong working relationships with other Departments and functions within the Bank to ensure that any problems and or internal disputes are avoided, or resolved promptly and in an efficient and mutually satisfactory manner.</span></p><br><p><span>-</span><span>Performs cross selling activities to enhance QNB’s overall relationship with customers by coordinating activities with other QNB units/ departments.</span></p><br><p><span>-</span><span>Ensures that all QNB Group policies procedures and regulatory requirements are followed.</span></p><br><p><span>-</span><span>Interprets and applies customer research and feedback into tangible product development initiatives by providing inputs to relevant units of the QNB Group.</span></p><br><p><span>-</span><span>Ensures provision of timely and accurate information to Department Head to be given to the QNB's senior management team, external and internal auditors and the Group's compliance function as and when required or appropriate.</span></p><br><p><span>-</span><span>Performs any other tasks assigned by the direct manager pertaining to Corporate and Institutional Banking Division or QNB’s Global Structured Finance activities.</span></p><br><p><span>D.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Learning &amp; Knowledge:</span></p><br><p><span>-</span><span>Takes responsibility for self development as well as acquiring and upgrading skills and knowledge required to fulfillment of one's duties.</span></p><br><p><span>-</span><span>Ensures that he/she keeps abreast with latest technical, financial, industry and market developments affecting his / her job responsibilities in particular and the business and operations of the bank in general.</span></p><br><p><span>-</span><span>Accepts supervision, training, guidance and mentorship from Director of Global Structured Finance to ensure job functions, work output and customer interface are conducted in the highest internationally accepted market standards.</span></p><br><p><span>-</span><span>Seek out opportunities to remain current with all developments in professional field</span></p><br><p><span>E.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Legal, Regulatory, and Risk Framework Responsibilities:</span></p><br><p><span>-</span><span>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</span></p><br><p><span>-</span><span>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</span></p><br><p><span>-</span><span>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</span></p><br><p><span>-</span><span>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</span></p><br><p><span>-</span><span>Maintain appropriate knowledge to ensure full qualification to undertake the role.</span></p><br><p><span>-</span><span>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</span></p><br><p><span>-</span><span>Attend mandatory (internal and external) seminars as instructed by the Bank.</span></p><br><p><span></span></p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary <br> <p><span>The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence</span></p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions <br> <p><strong><span>A. Shareholder &amp; Financial:</span></strong></p><br><p><span>- Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.</span></p><br><p><span>- Implements KPI’s and best practices for Senior Teller</span></p><br><p><span>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</span></p><br><p><span>- Act within the limits of the powers delegated to the incumbent.</span></p><br><p><strong><span>B. Customer (Internal &amp; External):</span></strong></p><br><p><span>- Ensure customer satisfaction all times by providing cash services in the most expeditious manner.</span></p><br><p><span>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</span></p><br><p><span>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</span></p><br><p><span>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</span></p><br><p><span>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</span></p><br><p><strong><span>C. Internal (Processes, Products, Regulatory):</span></strong></p><br><p><span>- Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</span></p><br><p><span>- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.</span></p><br><p><span>- Identify suitable opportunities to cross-sell products or services offered to customers.</span></p><br><p><span>- Authorize transactions within the range delegated to the incumbent.</span></p><br><p><span>- Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.</span></p><br><p><span>- Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.</span></p><br><p><span>- Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.</span></p><br><p><strong><span>D. Learning &amp; Knowledge:</span></strong></p><br><p><span>- Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.</span></p><br><p><span>- Identify related areas for professional development of self and act accordingly.</span></p><br><p><span>- Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise.</span></p><br><p><span>- Seek out opportunities to remain current with all developments in professional field.</span></p><br> <br> <br><br> Education and Experience Requirements <br> <p><span>- Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</span></p><br><p><span>- At least 2 years of relevant experience, preferably within a highly rated international bank.</span></p><br> <br> <br> </div>