QIC digital hub jobs

<p>Lead projects on the development and replacement of SIP/VoIP systems, from requirements through to production launch</p><p>Gather and align requirements between business, IT teams, and vendors</p><p>Manage external suppliers: timelines, commitments, SLAs, risks, and escalations</p><p>Coordinate the work of CRM, infrastructure, and other internal teams</p><p>Participate in the evaluation of technical solutions and integrations</p><p>Organize testing and acceptance of the solution</p><p>Verify the correctness of key scenarios and CRM integration</p><p>Organize documentation and knowledge transfer from the vendor</p><p><strong>Desired Candidate Profile</strong></p><p>Experience leading technical/integration projects</p><p>Experience working independently with IT vendors and contractors</p><p>Solid understanding of telephony and call/contact center processes</p><p>Understanding of SIP/VoIP sufficient to communicate with technical specialists</p><p>Experience with integrations: CRM, REST API, Webhooks, external services</p><p>Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting</p><p>Ability to manage timelines, risks, dependencies, and ensure commitments are met</p><p>English for working with international vendors</p>

<p>Perform end-to-end testing across native mobile applications (iOS and Android), web, and backend services<br>Take primary ownership of mobile application testing while supporting web and backend testing when needed<br>Test third-party integrations and SDKs and validate data integrity and integration stability<br>Develop and maintain automated tests, primarily for backend/API and web functionality<br>Analyze requirements and technical specifications to identify potential issues and risks at early stages<br>Investigate issues using logs, monitoring systems, and traffic inspection tools<br>Perform API testing using tools such as Postman, Swagger, and cURL<br>Work closely with developers, product managers, and other QA engineers throughout the development and release process<br>Support bug investigation, root cause analysis, and quality improvements across the product</p><p><strong>Desired Candidate Profile</strong></p><p>At least 5 years of work experience in Software QA<br>Strong hands-on experience testing native mobile applications (iOS and/or Android)<br>Hands-on test automation experience (Java) with automated tests written personally as part of recent projects; Strong experience with REST API testing using Postman, Swagger, cURL<br>Experience with traffic inspection and debugging tools such as Charles, Proxyman, or Fiddler<br>Experience with logging and monitoring tools such as Sentry, Firebase Crashlytics, Kibana, or similar<br>Understanding of microservices architecture and modern QA practices<br>Experience working in Agile/Scrum product teams<br>Experience with Kafka, gRPC/Protobuf, Go-based services<br>English level B1 or higher</p>

<p>We are looking for an experienced AI Engineer to join our team and help design, build, and scale intelligent systems that power real business solutions. You will work across LLMs, Computer Vision, Speech AI, and AI Infrastructure, embedding advanced AI into core business processes and client-facing products.</p><ul><li><strong>LLM Development:</strong> build chatbots, RAG systems, and automated document processing pipelines</li><li><strong>Computer Vision:</strong> Implement OCR for insurance documents, damage assessment from photos, and identity verification</li><li><strong>Speech AI:</strong> Develop transcription, voice analytics, and multilingual support solutions</li><li><strong>AI Infrastructure:</strong> Deploy and monitor AI models, integrate with cloud AI services</li><li><strong>Product Integration:</strong> Embed AI into business workflows, create AI APIs, and design user-friendly AI-powered experiences</li></ul><p><strong>Requirements</strong></p><ul><li>5+ years of experience in AI/ML engineering with a focus on production systems</li><li>Strong Python skills (advanced) + experience with FastAPI/Flask for API development</li><li>Hands-on experience with LLM tools: OpenAI API, LangChain, Hugging Face Transformers</li><li>Computer Vision expertise: OpenCV, PIL, YOLO, Detectron2 (or similar)</li><li>Deep learning frameworks: PyTorch or TensorFlow for fine-tuning models</li><li>Cloud experience: AWS / Azure / GCP AI services</li><li>Docker &amp; Kubernetes for AI application containerization and orchestration</li></ul><p><strong>Core AI/ML Competencies</strong></p><ul><li>Prompt Engineering designing effective prompts for LLMs</li><li>Fine-tuning and training custom LLMs adapting pre-trained models to business tasks</li><li>Experience RAG (Retrieval-Augmented Generation) working with vector DBs and embeddings</li><li>Computer Vision Pipelines from preprocessing to inference</li><li>Model Optimization quantization, pruning, ONNX for faster inference</li><li>Multimodal AI building solutions that combine text + images</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>5+ years of experience in AI/ML engineering with a focus on production systems</p><p>Strong Python skills (advanced) + experience with FastAPI/Flask for API development</p><p>Hands-on experience with LLM tools: OpenAI API, LangChain, Hugging Face Transformers</p><p>Computer Vision expertise: OpenCV, PIL, YOLO, Detectron2 (or similar)</p><p>Deep learning frameworks: PyTorch or TensorFlow for fine-tuning models</p><p>Cloud experience: AWS / Azure / GCP AI services</p><p>Docker &amp; Kubernetes for AI application containerization and orchestration</p><p><strong>Core AI/ML Competencies</strong></p><ul><li>Prompt Engineering designing effective prompts for LLMs</li><li>Fine-tuning and training custom LLMs adapting pre-trained models to business tasks</li><li>Experience RAG (Retrieval-Augmented Generation) working with vector DBs and embeddings</li><li>Computer Vision Pipelines from preprocessing to inference</li><li>Model Optimization quantization, pruning, ONNX for faster inference</li><li>Multimodal AI building solutions that combine text + images</li></ul>

<p>We're launching a new e-commerce vertical for home within QIC digital hub and are looking for a Product Owner who can take this from 0 1: someone who's seen how this space works at scale and can bring both the playbook and the judgment to adapt it to our context.</p><p><b>Responsibilities</b></p><ul><li>Own the product strategy and roadmap for the Home vertical end-to-end, from concept through launch and scale</li><li>Define the MVP, prioritize features, and drive fast iteration cycles based on user and market feedback</li><li>Build the business case: market sizing, unit economics, monetisation model, competitive positioning</li><li>Work cross-functionally with engineering, design, marketing, and commercial/partnerships teams to ship</li><li>Set up and own key product metrics (conversion, GMV, retention, listing quality, etc.) and report against them</li><li>Identify and manage strategic partnerships (developers, agencies, banks/mortgage providers, if relevant)</li><li>Build and eventually lead a small team as the vertical matures</li></ul><p>We offer</p><ul><li>Long-term service agreement contract with QIC with 3 months probation period</li><li>We are diverse our digital nomads work remotely from 25+ different countries</li><li>Payment in US dollars monthly to your bank account using SWIFT</li><li>Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone</li><li>Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs</li><li>Performance reviews are conducted twice a year, with the possibility of a raise</li><li>Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Requirements</b></p><ul><li>3-5+ years in product management or product strategy, ideally with direct experience in real estate/home e-commerce or classifieds</li><li>Track record of launching a product or vertical from scratch</li><li>Strong commercial and analytical instincts comfortable building a business case and reading unit economics</li><li>High ownership and drive genuinely energised by ambiguity and building something new, not just executing a defined roadmap</li><li>Sound judgment and stakeholder maturity able to hold their own with senior leadership and cross-functional teams</li><li>Excellent communication skills in English</li></ul>

<p><br></p><p><b>About the position </b>As a Senior Pricing Analyst, you will join the Retail Insurance team to drive pricing strategy and portfolio profitability by developing and optimizing tariff models. Ensure pricing decisions are grounded in claims experience, risk segmentation, portfolio performance, and market competitiveness.</p><p>Responsibilities</p><ul><li>Develop and maintain pricing and tariff models for Motor Insurance using frequency-severity, GLM, and other relevant approaches, with secondary coverage of Travel, Home, and other personal insurance products</li><li>Monitor portfolio performance and identify the key drivers behind deviations from profitability targets</li><li>Prepare data-driven recommendations for tariff adjustments to support sales, profitability, and loss ratio objectives</li><li>Conduct rate adequacy, competitor pricing, and customer sensitivity analysis to support pricing decisions</li><li>Support tariff approval, rate filing, and regulatory submission processes where applicable</li><li>Partner with Actuarial, Underwriting, Product, Claims, and Data teams on pricing initiatives and portfolio reviews</li><li>Build pricing dashboards and management reports and present findings to relevant stakeholders</li></ul><p><b>Requirements</b></p><ul><li>3 5 years of experience in insurance pricing, actuarial analysis, or risk analytics, ideally within Motor or broader Property and Casualty insurance</li><li>Bachelor s degree in Actuarial Science, Mathematics, Statistics, Economics, or a related field</li><li>Strong knowledge of actuarial pricing principles, including frequency-severity modelling, GLMs, loss ratio analysis, and combined ratio analysis</li><li>Solid understanding of insurance portfolio economics, including claims experience, retention, profitability, and the underwriting cycle</li><li>Experience developing, validating, and interpreting rating models and rate-impact analyses</li><li>Proficiency in SQL and strong Excel skills for data extraction, pricing calculations, scenario modelling, and portfolio analysis</li><li>Ability to translate complex analytical findings into clear commercial recommendations and communicate effectively with stakeholders</li><li>English level B2 or higher</li></ul><p>Nice to have</p><ul><li>Progress toward an actuarial qualification, such as IFoA or SOA</li><li>Experience with actuarial and statistical modelling tools such as R, Python, Emblem, or Radar</li><li>Experience with data-visualization tools such as Tableau or Looker Studio</li><li>Knowledge of insurance pricing regulation and experience across Motor, Travel, Home, or other retail insurance products</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>3 5 years of experience in insurance pricing, actuarial analysis, or risk analytics, ideally within Motor or broader Property and Casualty insurance</p><p>Bachelor s degree in Actuarial Science, Mathematics, Statistics, Economics, or a related field</p><p>Strong knowledge of actuarial pricing principles, including frequency-severity modelling, GLMs, loss ratio analysis, and combined ratio analysis</p><p>Solid understanding of insurance portfolio economics, including claims experience, retention, profitability, and the underwriting cycle</p><p>Experience developing, validating, and interpreting rating models and rate-impact analyses</p><p>Proficiency in SQL and strong Excel skills for data extraction, pricing calculations, scenario modelling, and portfolio analysis</p><p>Ability to translate complex analytical findings into clear commercial recommendations and communicate effectively with stakeholders</p><p>English level B2 or higher</p><p>Nice to have</p><ul><li>Progress toward an actuarial qualification, such as IFoA or SOA</li><li>Experience with actuarial and statistical modelling tools such as R, Python, Emblem, or Radar</li><li>Experience with data-visualization tools such as Tableau or Looker Studio</li><li>Knowledge of insurance pricing regulation and experience across Motor, Travel, Home, or other retail insurance products</li></ul>

<p>We are searching for a Senior Communication Designer to lead our marketing, brand communication, and other creative initiatives. Responsibilities Together with the Art Director, maintain and develop the brand's visual communication in line with the business strategy and relevant visual trends Develop and update brand identity elements, guidelines and templates, conduct workshops and mentor other designers in working with them Design creative concepts and Key Visuals for marketing campaigns and special projects Contribute to brainstorming sessions and creative syncs, work with the content team to generate visual ideas for viral posts and campaigns Assist the product team with implementation of branding into digital products - app flow, web and landing pages Develop layouts for marketing communication channels (SMM, digital ads, CRM, OHH &amp; DOOH, events etc.), analyze results and generate hypotheses for their improvement together with the designers of these channels</p><p><strong>Desired Candidate Profile</strong></p><p>5 years of experience in communication design, preferably in-house teams on the product side Understanding of how design works in layouts in online and offline channels and at different stages of the marketing funnel. We work on OKR and the impact of design on business metrics is also evaluated Skill in getting into the task, communicating with stakeholders, independently generating hypotheses and proposing design solutions Mastery of a basic set of tools Figma, Photoshop, Illustrator Experience with AI we work with Krea, but experience in any AI will be useful Understanding of the principles and process of motion and 3D creation, but if there is also a hands-on skill, it will be a big plus Skill in communicating concept to junior graphic and 3D-motion designers and managing implementation</p>

<p>As Head of Retail &amp; Motor Claims, you will take ownership of the QIC s retail ecosystem, covering branches, call centres, digital channels, and retail claims. You will shape the department s strategy, drive sustainable revenue growth and operational performance, and deliver a consistent customer experience across all retail touchpoints. Working closely with Product, Technology, and Commercial teams, you will lead the launch and scaling of new products and services.</p><p><b>Responsibilities</b></p><ul><li>Own end-to-end retail operations across the Call Center, Retail Claims, Branch Network, and digital channels</li><li>Develop and execute the retail strategy, channel priorities, and annual business plan</li><li>Drive revenue growth, customer experience, and operational efficiency across all retail channels</li><li>Manage P&amp;L, budgets, resource allocation, and channel performance</li><li>Define and implement unified processes, SLAs, service standards, and quality frameworks</li><li>Lead and develop senior managers across Call Center, Claims, Branches, QA, and L&amp;D</li><li>Establish and monitor key commercial, operational, and customer experience KPIs</li><li>Partner with Product, Technology, Commercial, Underwriting, and other teams to optimise customer journeys and deliver retail initiatives</li><li>Ensure regulatory compliance, operational governance, and effective internal controls across the retail function</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>10+ years of experience in retail operations, customer experience, service delivery, or insurance distribution, including senior leadership experience</li><li>5+ years of proven leadership across multi-location teams of 100+ employees, working through senior leaders</li><li>Insurance industry experience is strongly preferred; GCC or MENA market experience would be an advantage</li><li>Hands-on experience in managing commercial, operational, and customer experience KPIs, including sales, conversion, NPS, AHT, and claims efficiency</li><li>Solid knowledge of P&amp;L management, budgeting, resource planning, and business performance analysis</li><li>Proven experience driving process transformation, operational improvement, and the scaling of complex service operations</li><li>Strong leadership and stakeholder management skills, with the ability to influence and collaborate with C-level executives</li><li>Strategic and customer-centric mindset, combined with strong commercial judgement and a results-oriented approach</li><li>Bachelor s degree in Business Administration, Finance, Insurance, Marketing, or a related field; an MBA or relevant professional qualification would be an advantage</li><li>Fluency in English for written and verbal communication</li></ul>