AccorHotel jobs
244
Jobs Found
AccorHotel
Qatar - Doha
<p>Prepare and present a variety of pastries, desserts, cakes, breads, chocolates, and baked goods to the highest quality standards. Develop seasonal and innovative dessert menus in collaboration with the Executive Chef. Ensure consistency in taste, quality, portioning, and presentation of all pastry items. Prepare and maintain standardized recipes and recipe specifications. Develop and maintain accurate recipe costing and menu costing to achieve food cost targets. Monitor pastry food costs, control waste, and implement cost-saving measures without compromising quality. Manage inventory, conduct regular stock checks, and ensure efficient utilization of ingredients to minimize losses. Forecast ingredient requirements and prepare purchase requisitions based on operational needs. Ensure compliance with food safety, hygiene, and HACCP standards at all times. Supervise, train, coach, and motivate pastry team members to maintain high standards of quality and productivity. Ensure proper use, care, and maintenance of pastry equipment and report any maintenance requirements. Coordinate with other kitchen departments to support restaurant, banquet, buffet, and special event operations. Maintain a clean, organized, and safe work environment in accordance with company policies and standard operating procedures.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Certificate in Pastry, Bakery, Culinary Arts, or a related field. Minimum of 3 5 years of experience as a Pastry Chef or in a similar role within a hotel, resort, or fine dining establishment. Strong knowledge of pastry techniques, baking methods, chocolate work, sugar craft, and dessert presentation. Good understanding of recipe costing, food cost control, inventory management, and purchasing procedures. Knowledge of HACCP and food safety regulations. Creative mindset with strong attention to detail. Strong leadership, communication, and organizational skills. Ability to work efficiently in a fast-paced environment.</p>
AccorHotel
Qatar - Doha
<p>Reliable and engaging. As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Ensure employees are informed daily about priorities to personalize service</p><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills Service focused personality is essential Previous experience in a similar leadership role is an asset include: Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities and the ability to lead by example</p>
AccorHotel
Qatar - Doha
<p>Oversees all hotel credit and accounts receivable functions.</p><p><br></p><ul style="font-size: 11px;"><li style="font-size: 11px;">Previous experience in hotel credit, accounts receivable, or finance (hospitality experience preferred).</li><li style="font-size: 11px;">Strong understanding of credit procedures, billing, and collection processes.</li><li style="font-size: 11px;">High level of accuracy, integrity, and attention to detail.</li><li style="font-size: 11px;">Strong communication and negotiation skills.</li><li style="font-size: 11px;">Ability to work independently and manage deadlines.</li><li style="font-size: 11px;">Proficiency in PMS, accounting systems, and MS Excel.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>
AccorHotel
Qatar - Doha
<p>Assist in the daily operation of the assigned outlet and ensure smooth kitchen operations. Support the Sous Chef and Chef de Cuisine in menu planning, recipe development, and maintaining culinary standards. Supervise and guide chefs during food preparation, ensuring recipes, portion sizes, presentation, and quality standards are consistently followed. Train, coach, and develop junior kitchen team members to enhance their culinary skills and performance. Ensure food preparation is completed efficiently and according to established specifications and recipes. Monitor food quality, hygiene, and presentation to maintain the highest standards. Assist in achieving departmental objectives, food cost targets, and key performance indicators. Ensure all perishable food items are stored correctly under appropriate refrigerated conditions. Promote the efficient use of ingredients and kitchen resources to minimize waste. Ensure the correct use of knives and chopping boards in accordance with color-coded food safety guidelines. Monitor daily cleaning schedules and conduct temperature control checks to comply with food safety standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 years of culinary supervisory experience, preferably in a similar hotel concept. Turkish Cuisine All-Inclusive Buffet experience and hot kitchen is mandatory. College degree in Hotel Management, Culinary Arts, or a related discipline. Strong knowledge of traditional Turkish pot dishes. Excellent experience preparing authentic Turkish oven dishes. Previous experience in an All-Inclusive hotel environment. Previous experience training and supervising kitchen team members in high-volume food production. Excellent knowledge of food quality, hygiene, and kitchen operations. Previous work experience in Qatar or the Middle East is an advantage.</p>
AccorHotel
Qatar - Doha
<p>Reporting to the Recreation and Spa Manager, responsibilities and essential job functions include but are not limited to the following:</p><p>Consistently offer professional, friendly and engaging service</p><p>Perform massage and treatments while maintaining the clients comfort at all times</p><p>Perform all 30, 45, 60, 90, 120-minute massage and body treatments</p><p>Provide aesthetics services such as facials and nails as required</p><p>Ensure individualized guest service through acknowledging and responding to their needs and expectation</p><p>Maintain a clean and neat work environment at all times, ensuring all equipment is in safe working order</p><p>Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales</p><p>Assist guests regarding hotel facilities in an informative and helpful way</p><p>Follow departmental policies and procedures</p><p>Follow all safety and sanitation policies</p><p>Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a Message Therapist preferred</p><p>Certification from an accredited school of Massage and Aesthetics required</p><p>All professional licenses are to be current</p><p>CPR and First Aid certification preferred</p><p>Excellent communication and organizational skills</p><p>Strong interpersonal and problem solving abilities</p><p>Highly responsible & reliable</p><p>Ability to focus attention on guest needs, remaining calm and courteous at all times</p>
AccorHotel
Qatar - Doha
<p>Actively share ideas, opinions and suggestions to improve the environment and menus. Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards. Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out. Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to Communicate effectively with the rest of the team and thrive for guest feedback. Conduct regular quality checks on pastry products to uphold the hotel's standards of excellence, presentation, and taste. Ensure compliance with food safety regulations, HACCP standards, and sanitation requirements to maintain a clean and safe working environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Fantastic passion for presentation and a meticulous eye for detail. Minimum of 1-2 years experience in a similar position, preferably in a 5 star hotel. Ability to work well under pressure in a fast paced environment. Well versed in all aspects of Food Hygiene, HACCP and ISO to ensure safe working practices are followed within the kitchen. Strong communication, organisational skills and grooming standards.</p>
AccorHotel
Qatar - Doha
<p>Compilation and updating of the requisite training manuals and tools per field Updating the Premium Master Training Attendance List and records for all trainings i.e. Fire, First Aid, Ennismore Learning. Updating of personal training history files of all employees Is familiar with Training Guidelines and People & Culture Policy issued by the Regional Head Office and ensures that they are applied accordingly. Updating Intern files and sending offer letters to Interns, tracking on boarding and final issuing of Certificates. Managing Room Bookings for trainings planned and preparing of BEO's when required. Responsible for preparation of all Training and recognition certificates. Ensuring that booked training rooms are set up as per requirements of the respective trainings. Create Printed and instructional materials to be used in training. Following up on nomination lists to ensure departments nominate Colleagues. Managing Training Attendance and nominations using Learning management system. Maintain soft copy and hard copy files of all training related documents and ensure that these files are up to date Facilitate training sessions Prepare poster and arrangements for CSR activities in the hotel and maintain the records of the Events including required Purchase Orders. Managing Tracking of cross training/ cross exposure and preparing certificates. Implement and evaluate training practices to maximize efficiency and effectiveness. Preparing Training Certificates for All Rixos Trainings. Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback. Conduct IFH trainings for Restaurant Reservations, Spa, Sales and Operators when reports are released. Conduct Show around when New Hire Orientation is being conducted for Hotel within the week.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in: Human Resources Hospitality / Hotel Management Business Administration</li><li>Training certification: A Certified Trainer / Train-the-Trainer qualification, particularly by international hotel brands.</li></ul>
AccorHotel
Qatar - Doha
<p>We are looking for a proactive and passionate Learning & Development Executive to join our team in Doha, Qatar. In this role, you will play a key part in developing and enhancing the skills, knowledge, and performance of our employees across all departments, ensuring our team continues to deliver exceptional service and upholds our hotel standards.</p><p>Design, develop, and deliver training programs, workshops, and e-learning initiatives across all hotel departments. Conduct training needs analysis to identify skill gaps and learning opportunities. Coordinate onboarding and induction programs for new hires, ensuring a smooth integration into the hotel culture and processes. Coordinate, track, and document employee performance reviews in collaboration with Department Heads, ensuring timely completion and accurate records. Support managers and department heads in implementing employee development plans and coaching sessions to enhance skills and performance. Organize and facilitate internal and external training sessions, including soft skills, technical skills, and leadership development programs. Assist in evaluating the effectiveness of training programs through feedback, assessments, and performance outcomes. Coordinate with departmental trainers and managers to identify training needs and schedule sessions. Maintain and update training records, attendance reports, and learning metrics to track progress and impact. Prepare monthly training and development reports as per hotel and regional requirements Support the preparation of audits, inspections, and brand compliance requirements Support HR and People & Culture initiatives by contributing to employee engagement, recognition, and career development programs.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Human Resources, Business Administration, Hospitality Management, or related field. Minimum of 1 2 years of experience in Learning & Development, Training, or HR roles, preferably in the hospitality or service industry. Strong understanding of learning principles, training methodologies, and instructional design. Excellent communication, presentation, and interpersonal skills. Ability to coordinate multiple projects, prioritize tasks, and meet deadlines. Proficiency in Microsoft Office and familiarity with LMS platforms or e-learning tools is a plus. Fluency in English is required</p>
AccorHotel
Qatar - Doha
<p>We are looking for a detail-oriented Account Receivable Clerk to join our finance team in Doha, Qatar. In this role, you will play a key part in managing the hotel s receivables, ensuring accurate billing, timely collections, and supporting overall financial operations.</p><p>Prepare and issue invoices to customers accurately and on time. Monitor accounts receivable and follow up with clients for outstanding payments. Record all payments, receipts, and adjustments in the accounting system. Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted. Maintain organized filing of invoices, credit applications, and related documentation. Assist in month-end and year-end closing procedures, including preparing reports on receivables. Coordinate with other departments to resolve billing discrepancies and customer queries. Maintain proper documentation and filing of all financial transactions. Support audits by providing necessary information and reports. Assist in implementing and improving accounts receivable processes and internal controls.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, Finance, or related field.</li><li>Minimum of 1-2 years experience in accounts receivable or similar finance role, preferably in hospitality or service industry.</li><li>Strong knowledge of accounting principles and accounts receivable processes.</li><li>Proficiency in accounting software (e.g., Oracle, SAP) and Microsoft Office, especially Excel.</li><li>Excellent numerical, analytical, and problem-solving skills.</li><li>Strong attention to detail and accuracy in financial reporting.</li><li>Fluency in English is required</li></ul>
AccorHotel
Qatar - Doha
<p>The Government Relations Officer is responsible for managing all government-related transactions, ensuring full compliance with Qatari labor laws, immigration rules, and municipal regulations. The role ensures smooth operational workflows by handling official documentation, visas, permits, and licenses required for both the hotel property and its multicultural workforce.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: Diploma or Bachelor s Degree in Business Administration, Human Resources, Law, or a related discipline.</li><li>Experience: Minimum 2 to 4 years of proven experience working as a PRO or Government Relations Officer, specifically within the hospitality or tourism industry in Qatar.</li><li>Legal Knowledge: In-depth, up-to-date knowledge of Qatar Labor Law, immigration legislation, and municipality compliance standards.</li><li>Language Skills: Fluency in both written and spoken Arabic and English is strictly mandatory due to the nature of interactions with Arabic-speaking government officials and a multicultural hotel staff.</li><li>Technical Skills: Fully proficient in using Qatari government portals and online e-services.</li><li>License: A valid Qatari Driving License is heavily preferred/required for frequent travel to various ministries and government offices.</li><li>Competencies: Highly organized, proactive, discreet with confidential data, and possessing strong interpersonal and problem-solving skills.</li></ul>
AccorHotel
Qatar - Doha
<p>We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Spa & Recreation Receptionist. As a Spa & Recreation Receptionist at Raffles & Fairmont Doha, you will be the first point of contact for guests visiting the spa and recreation facilities. You will play a key role in creating a welcoming, refined, and personalized experience that reflects the elegance and luxury service standards of the Raffles and Fairmont brands. You will be responsible for managing guest appointments, handling inquiries, coordinating spa and recreation bookings, and ensuring smooth daily operations while delivering exceptional guest service with professionalism and attention to detail.</p><p>Key Responsibilities</p><ul><li>Welcome guests warmly and provide exceptional, personalized service in line with Raffles & Fairmont brand standards.</li><li>Manage spa and recreation reservations, appointments, and scheduling efficiently using the spa booking system.</li><li>Handle guest inquiries regarding treatments, facilities, memberships, operating hours, and promotions in a professional manner.</li><li>Conduct check-in and check-out procedures accurately, including payment processing and billing.</li><li>Maintain a professional and organized reception area at all times.</li><li>Coordinate communication between therapists, recreation attendants, and guests to ensure smooth operations and seamless guest experiences.</li><li>Promote spa services, wellness programs, memberships, and retail products to support revenue objectives.</li><li>Maintain accurate guest profiles, preferences, and appointment records.</li><li>Ensure all guest requests and concerns are handled promptly, professionally, and with discretion.</li><li>Monitor cleanliness and presentation standards within reception and recreation areas.</li><li>Support daily opening and closing procedures of the spa and recreation facilities.</li><li>Adhere to all health, safety, hygiene, and operational procedures.</li><li>Maintain strong product knowledge of spa treatments, recreation facilities, and hotel offerings.</li><li>Collaborate with colleagues and other departments to deliver exceptional guest experiences.</li><li>Participate in training sessions and continuous learning initiatives to uphold luxury hospitality standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a spa, wellness, recreation, or luxury hospitality environment preferred. Diploma or certification in Hospitality, Business Administration, or related field is an advantage. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and spa or hotel management systems preferred. Professional appearance and customer-focused attitude. Fluent in English; additional languages are an advantage. Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected. Create an environment where colleagues are empowered, supported and recognized.</p>
AccorHotel
Qatar - Doha
<p>We are seeking a dynamic and results-driven Event Sales Executive to join our team in Rixos Premium Qetaifan Island North. In this role, you will be the driving force behind our event sales strategy, responsible for identifying, cultivating, and converting event opportunities into confirmed business. You will deliver exceptional, personalized service with meticulous attention to detail, ensuring an outstanding client experience at every stage of the sales process. This position offers the opportunity to work in a fast-paced, collaborative environment where your sales expertise, strategic thinking, and customer-focused approach will directly impact our organization's growth and profitability. Proactively drive event sales through persistence, initiative, and strong negotiation skills to secure new business and improve conversion rates Handle all incoming event inquiries with professionalism and enthusiasm, providing tailored solutions that meet client needs and expectations Prepare comprehensive and compelling event proposals, including detailed pricing, floor plans, menus, and customized packages to maximize revenue opportunities Conduct site inspections and host prospective clients, including walk-in inquiries, to showcase our facilities and capabilities Negotiate contracts and terms with clients, demonstrating commercial awareness while maintaining transparency and building lasting relationships Manage the complete sales cycle, from initial inquiry through contract execution, deposit collection, and final payment processing Prepare detailed Booking Event Orders (BEOs) and ensure timely distribution to all relevant departments, communicating client requirements clearly and comprehensively Maintain accurate and organized records of all client interactions, accounts, and activities within our CRM and hotel management systems Analyze market trends and competitor offerings to identify opportunities for strategic selling and revenue optimization Collaborate closely with operational teams, including catering, housekeeping, and technical services, to ensure seamless event execution and client satisfaction Produce weekly forecasts and performance reports, reviewing progress against targets and identifying areas for improvement Support financial processes, including purchase orders and commission accruals, with accuracy and efficiency Participate actively in team meetings and contribute to the development of best practices and standard operating procedures Gather post-event client feedback and utilize insights to continuously enhance our service delivery and client experience</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in an Event Sales, Groups & Events, Sales, or Hospitality role, ideally within a luxury hotel or premium events environment Demonstrated ability to convert inquiries into confirmed business and consistently meet or exceed revenue targets Strong commercial awareness with a proactive, results-driven approach to sales and business development Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships Advanced organizational and time management skills, with the ability to manage multiple priorities and deadlines effectively Confident negotiation and closing skills, with the ability to handle objections and secure favorable terms Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and experience with hotel management systems such as Opera, Delphi, or similar CRM platforms Strong analytical skills with the ability to interpret data, identify trends, and make informed business decisions Exceptional attention to detail and commitment to accuracy in all documentation and communications Collaborative team player with the ability to work effectively across departments and with external suppliers Flexibility and resilience to adapt to a dynamic, fast-paced environment and handle changing priorities Passion for delivering exceptional service in line with luxury hospitality standards Strong problem-solving abilities and a proactive approach to overcoming challenges Ability to present ideas clearly and persuasively to clients and internal stakeholders Preferred: Experience with event budgeting, financial forecasting, and revenue management</p>
AccorHotel
Qatar - Doha
<p>Plan and execute digital marketing campaigns in line with the hotel's annual marketing and commercial strategy. Support campaigns for rooms, F&B outlets, promotions, events, packages, seasonal offers and hotel activities. Coordinate paid digital campaigns across platforms such as Meta and Google Ads. Monitor campaign performance and make recommendations to improve reach, engagement, conversions and return on investment. Support email marketing campaigns and digital promotions to drive bookings, enquiries and guest engagement. Social Media Management Manage the hotel's social media channels, including Instagram, Facebook, LinkedIn, TikTok and other relevant platforms. Develop and maintain a monthly social media content calendar aligned with hotel promotions, events, F&B activities and brand campaigns. Create, schedule and publish engaging content including photographs, videos, reels, stories, graphics and written content. Monitor comments, messages, mentions and online interactions, responding professionally and escalating guest concerns where required. Monitor social media trends, competitor activity and emerging platforms and recommend relevant opportunities for the hotel. Content Creation & Brand Management Create engaging digital content that reflects the identity and positioning of Ibis and Adagio. Support photography and videography requirements for hotel facilities, rooms, F&B outlets, events and guest experiences. Produce or coordinate digital artwork, promotional materials and social media creatives while ensuring compliance with Accor brand guidelines. Ensure consistency of messaging, imagery, logos and visual identity across all digital channels. Coordinate with internal departments and external agencies, photographers, designers and other creative partners when required. Website, OTA & Online Presence Maintain and regularly update hotel website content, ensuring information, images, offers and promotions are accurate and up to date. Monitor and maintain hotel listings across relevant online travel agencies and third-party platforms. Support the management of Google Business Profiles and other online listings to ensure accurate hotel information, images and promotional content. Assist with SEO activities, including keyword optimisation, content updates and improving online visibility. Identify opportunities to improve the hotel's digital guest journey and increase direct bookings. Analytics & Reporting Monitor website traffic, social media performance, digital campaigns and online engagement. Track key digital marketing KPIs including reach, engagement, traffic, conversions and campaign performance. Prepare regular digital marketing reports and provide recommendations based on performance data. Conduct competitor and market analysis to identify opportunities and emerging trends. Use analytical tools and dashboards to evaluate campaign effectiveness and support data-driven decisions. Cross-Departmental Collaboration Work closely with Sales, Revenue, Reservations, Front Office, F&B and Operations teams to support commercial objectives. Coordinate digital campaigns and content for hotel events, promotions and special occasions. Ensure digital activities support room occupancy, F&B revenue, events and overall hotel performance. Liaise with external agencies and partners when required.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing, Digital Marketing, Communications, Media or a related field. Minimum 2 3 years of experience in digital marketing, social media, communications, e-commerce or a related role. Previous experience in hospitality or hotel marketing is highly preferred. Strong understanding of social media platforms and digital marketing principles. Experience with Meta Business Suite / Meta Ads Manager, Google Ads, Google Analytics and Google Search Console is an advantage. Knowledge of SEO, SEM, email marketing and online advertising. Experience managing website/CMS and OTA content is an advantage. Basic graphic design, photography and video-editing skills. Proficiency in Canva, Microsoft Office and relevant digital marketing tools. Strong written and verbal communication skills in English. Strong creative, organisational and analytical skills. Ability to manage multiple projects and meet deadlines in a fast-paced hotel environment. Commercially minded with an understanding of how digital marketing can support direct bookings, room revenue and F&B revenue. Strong attention to detail and ability to maintain brand consistency across all digital platforms.</p>
AccorHotel
Qatar - Doha
<p>Job Description Compilation and updating of the requisite training manuals and tools per field Updating the Premium Master Training Attendance List and records for all trainings i.e. Fire, First Aid, Ennismore Learning. Updating of personal training history files of all employees Is familiar with Training Guidelines and People & Culture Policy issued by the Regional Head Office and ensures that they are applied accordingly. Updating Intern files and sending offer letters to Interns, tracking on boarding and final issuing of Certificates. Managing Room Bookings for trainings planned and preparing of BEO's when required. Responsible for preparation of all Training and recognition certificates. Ensuring that booked training rooms are set up as per requirements of the respective trainings. Create Printed and instructional materials to be used in training. Following up on nomination lists to ensure departments nominate Colleagues. Managing Training Attendance and nominations using Learning management system. Maintain soft copy and hard copy files of all training related documents and ensure that these files are up to date Facilitate training sessions Prepare poster and arrangements for CSR activities in the hotel and maintain the records of the Events including required Purchase Orders. Managing Tracking of cross training/ cross exposure and preparing certificates. Implement and evaluate training practices to maximize efficiency and effectiveness. Preparing Training Certificates for All Rixos Trainings. Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback. Conduct IFH trainings for Restaurant Reservations, Spa, Sales and Operators when reports are released. Conduct Show around when New Hire Orientation is being conducted for Hotel within the week.</p><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><ul><li>Education: Bachelor s degree in: Human Resources Hospitality / Hotel Management Business Administration</li><li>Training certification: A Certified Trainer / Train-the-Trainer qualification, particularly by international hotel brands.</li></ul>
AccorHotel
Qatar - Doha
<p>Job Description Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented trainings Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter ) Assit and process check in/out for VIPs guests efficiently and professionally. Escort guests to their rooms and conduct Room Orientation. Update guest information into the computer after a complete check in. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter and Business centre & M Lounge as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously.</p><p><strong>Desired Candidate Profile</strong></p><p>University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</p>
AccorHotel
Qatar - Doha
<p>What you will be doing: Actively share ideas, opinions and suggestions to improve the environment and menus. Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to property recipes and standards. Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out. Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to Communicate effectively with the rest of the team and thrive for guest feedback. Conduct regular quality checks on pastry products to uphold the hotel's standards of excellence, presentation, and taste. Ensure compliance with food safety regulations, HACCP standards, and sanitation requirements to maintain a clean and safe working environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Your experience and skills include: Fantastic passion for presentation and a meticulous eye for detail. Minimum of 1-2 years experience in a similar position, preferably in a 5 star hotel. Ability to work well under pressure in a fast paced environment. Well versed in all aspects of Food Hygiene, HACCP and ISO to ensure safe working practices are followed within the kitchen. Strong communication, organisational skills and grooming standards.</p>
AccorHotel
Qatar - Doha
<p>Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up. Receive each guest call in a professional and friendly manner. Achieve Quality Audit result of 95% and above through consistent documented trainings. Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time. Check Hotel situation, occupancy, functions, groups, VIPs. Show fullest cooperation and respect within the team and other departments Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example. Builds mutual trust, respect, and cooperation among team members. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Ensure guests are greeted by name upon calling as per Rixos Standards. Maintain an up-to-date knowledge of the hotel and local services. Telephone lists are continually updated. Complete management's long distance call vouchers and record them on the traffic sheet. Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls</p><p><strong>Desired Candidate Profile</strong></p><p>2 5 years of experience Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable. Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.</p>
AccorHotel
Qatar - Doha
<p>We are seeking a professional and customer-focused Waiter /Waitress to join our team at a Swissotel Corniche Park Towers in Doha, Qatar. As a Waiter / Waitress, you will play a crucial role in ensuring our guests have an exceptional dining experience Provide courteous, efficient, and professional service to guests Take food and beverage orders accurately, ensuring attention to detail Prepare trays or carts with ordered items, including appropriate cutlery, condiments, and accompaniments Deliver orders promptly and professionally Present bills and process payments efficiently Maintain a thorough knowledge of menu items, daily specials, and beverage options Offer menu recommendations and upsell when appropriate Ensure cleanliness everywhere Handle guest inquiries and complaints with a friendly and solution-oriented approach Collaborate with kitchen staff to ensure order accuracy and quality Adhere to food safety standards and hotel policies at all times Assist with inventory management and stock rotation Participate in regular training sessions to enhance skills and knowledge Adapt flexibly to changing schedules and additional tasks as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent; diploma or degree in hospitality is preferred Food safety certification (required) Previous experience as a Waiter / Waitress in a 4-5 star hotel is preferred, but entry-level candidates with a strong customer service background will be considered Excellent knowledge of food and beverage items, including wine and cocktails Strong understanding of dietary restrictions and food allergies Exceptional customer service skills with a friendly and professional demeanor Ability to work efficiently in a fast-paced environment while maintaining attention to detail Excellent communication skills in English; additional languages are a plus Basic math skills for handling bills and payments Physical stamina to carry trays and stand for extended periods Flexibility to work various shifts, including nights, weekends, and holidays Proficiency in using point-of-sale systems and hotel management software Neat and professional appearance Team-oriented mindset with the ability to work collaboratively with other departments Ability to maintain composure and provide quality service in high-pressure situations</p>
AccorHotel
Qatar - Doha
<p>We are seeking an experienced and accomplished Chef De Cuisine to lead our steakhouse kitchen in Lusail, Qatar. In this pivotal role, you will oversee all culinary operations, manage a skilled kitchen team, and deliver exceptional dining experiences that showcase premium steakhouse cuisine. Your expertise in meat preparation, grilling techniques, and fine dining standards will be essential to maintaining our restaurant's reputation for excellence.</p><p>Develop and execute innovative menus that highlight signature steakhouse offerings while maintaining seasonal variety and culinary creativity</p><p>Oversee all kitchen operations, ensuring consistent quality, presentation, and adherence to established culinary standards</p><p>Lead, mentor, and motivate kitchen staff through effective training programs and performance management</p><p>Maintain strict food safety and hygiene protocols, ensuring compliance with local regulations and international standards</p><p>Manage food costs, inventory, and vendor relationships to optimize profitability without compromising quality</p><p>Collaborate with front-of-house management to ensure seamless service and guest satisfaction</p><p>Conduct regular quality assurance checks on all dishes before service</p><p>Plan and organize kitchen workflows to maximize efficiency during peak service periods</p><p>Stay current with culinary trends and techniques, incorporating innovative approaches into the steakhouse concept</p><p>Manage kitchen equipment maintenance and coordinate necessary repairs or upgrades</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 years of experience as a Head Chef in a fine dining or upscale steakhouse environment</p><p>Proven expertise in premium meat selection, preparation, and grilling techniques</p><p>Strong knowledge of steakhouse cuisine and classical culinary methods</p><p>Demonstrated leadership and team management capabilities with a track record of developing kitchen staff</p><p>Proficiency in kitchen management systems and cost control procedures</p><p>Comprehensive understanding of food safety regulations and HACCP principles</p><p>Excellent organizational and time management skills with the ability to manage multiple priorities</p><p>Strong communication and interpersonal skills to work effectively with diverse teams</p><p>Detail-oriented approach to quality assurance and consistency</p><p>Preferred: Experience with wine pairing and beverage knowledge</p><p>Preferred: Exposure to international cuisines and fine dining service standards</p><p>Preferred: Experience in high-volume kitchen operations within luxury hospitality settings</p><p>Required: Valid food safety certification or willingness to obtain one</p>
AccorHotel
Qatar - Doha
<p>Achieve Quality Audit result of 95% and above through consistent documented trainings. Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example. Build mutual trust, respect, and cooperation among team members. Ensure the services are up to the required standard. Always open the hotel doors to all guests, arriving and departing by extending friendly and warm welcome with gratitude Ensure prompt and efficient handling of all guest luggage and the luggage store while adhering to safety and security protocols. Assure every luggage is covered with a baggage claim tag. Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient parking of cars especially, during large events. Parking of guests and visitors vehicles in the designated hotel parking area. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent is preferred.</p>