وظائف RIXOS

<p> <strong>Assistant Director of Housekeeping</strong> </p> <p>The Assistant Director of Housekeeping is responsible for supporting the Director of Housekeeping in overseeing the daily operations of the Housekeeping Department, ensuring the highest standards of cleanliness, hygiene, presentation, and guest satisfaction throughout the hotel. The role assists in managing departmental resources, supervising colleagues, maintaining brand standards, and ensuring efficient and seamless housekeeping operations.</p> <p> <strong>What you will be doing:</strong> </p> <p> Operational Management </p> <ul> <li>Assist in overseeing the daily operations of the Housekeeping Department, including guest rooms, public areas, and back-of-house areas.</li> <li>Ensure all guest rooms are cleaned, inspected, and released according to hotel standards.</li> <li>Monitor room cleanliness, maintenance conditions, and overall presentation.</li> <li>Ensure effective coordination of room assignments and daily housekeeping activities.</li> <li>Conduct regular inspections of guest rooms, corridors, public areas, and service areas.</li> <li>Ensure timely room readiness in coordination with Front Office.</li> </ul> <p> People Management &amp; Leadership </p> <ul> <li>Supervise, coach, and develop Housekeeping Managers, Supervisors, and operational colleagues.</li> <li>Assist with recruitment, selection, onboarding, and training of new colleagues.</li> <li>Conduct performance evaluations and provide constructive feedback.</li> <li>Identify training needs and implement development initiatives.</li> <li>Monitor attendance, grooming, discipline, and productivity.</li> <li>Support employee engagement, motivation, and retention initiatives.</li> </ul> <p> Quality Assurance &amp; Brand Standards </p> <ul> <li>Ensure compliance with hotel brand standards and housekeeping SOPs.</li> <li>Conduct regular quality inspections and implement corrective actions.</li> <li>Maintain high standards of cleanliness, hygiene, and presentation.</li> <li>Prepare the department for internal and external quality audits.</li> <li>Monitor guest feedback and implement service improvement initiatives.</li> </ul> <p> Financial &amp; Inventory Management </p> <ul> <li>Assist in preparing and monitoring departmental budgets.</li> <li>Control operating expenses, including cleaning supplies, chemicals, linen, and guest amenities.</li> <li>Monitor inventory levels and ensure effective stock management.</li> <li>Minimize wastage and ensure appropriate utilization of departmental resources.</li> <li>Monitor labour productivity, overtime, and staffing requirements.</li> </ul> <p> Guest Experience &amp; Satisfaction </p> <ul> <li>Ensure prompt and professional responses to guest requests and complaints.</li> <li>Support the team in resolving housekeeping-related service issues.</li> <li>Ensure special arrangements and VIP room requirements are delivered accurately.</li> <li>Monitor guest satisfaction scores and identify opportunities for improvement.</li> <li>Maintain strong communication with Front Office and Guest Relations.</li> </ul> <p>Health, Safety &amp; Compliance</p> <ul> <li>Ensure compliance with health, safety, and hygiene regulations.</li> <li>Monitor the correct handling and storage of cleaning chemicals.</li> <li>Ensure colleagues follow safety procedures and use appropriate PPE.</li> <li>Conduct regular workplace safety inspections.</li> <li>Report and follow up on maintenance issues and workplace hazards.</li> <li>Ensure lost and found procedures are consistently followed.</li> </ul> <p>Interdepartmental Coordination</p> <ul> <li>Coordinate with Front Office regarding room status, priorities, and guest requirements.</li> <li>Liaise with Engineering to ensure timely resolution of maintenance issues.</li> <li>Coordinate with Laundry to maintain sufficient linen availability and quality.</li> <li>Work closely with Security regarding lost and found and incident reporting.</li> <li>Collaborate with HR and Learning &amp; Development on staffing, engagement, and training initiatives.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Diploma or Bachelor's degree in Hospitality Management or a related field.</li> <li>Minimum 5 7 years of housekeeping experience in the hospitality industry.</li> <li>Previous experience in a supervisory or managerial position within a luxury hotel.</li> <li>Experience managing large teams and high-volume hotel operations.</li> <li>Strong understanding of housekeeping SOPs, cleaning standards, and hotel operations.</li> <li>Knowledge of housekeeping management systems and hotel PMS.</li> <li>Excellent communication, organizational, and leadership skills.</li> <li>Strong financial awareness and inventory management capabilities.</li> </ul>

<p>Company Description <br> The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere.</p> <p>Join our motivated and vibrant Team as Receptionist and build your career with us.</p> <br> Job Description <br> <ul><li>Organization of the daily Front Desk operations.</li><li>Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li><li>Builds mutual trust, respect, and cooperation among team members.</li><li>Respond to guest requests for special arrangements or services.</li><li>Be aware of the daily activities and obtain product knowledge of all the hotel facilities</li><li>Respond to guest special requests or services (e.g., transportation, reservations, dry cleaning) by making arrangements and identifying appropriate providers.</li><li>Gather, summarize, and provide information to guests about the property and the surrounding area amenities including, special events and activities.</li><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns.</li><li>Contact appropriate individuals or department as necessary to resolve guest calls, requests, or problems.</li><li>Review shift logs/daily memo books and document pertinent information in logbooks.Register and process check in for all the arrivals.</li><li>Handle guests check in and check out procedures efficiently and professionally.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check and convey messages, mails and packages to Guests.</li><li>Assist at the Information counter, Foreign Exchange, Night Audit and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Handle safe deposit boxes in accordance with policies and procedures.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensures all guests are greeted on arrival &amp; departure of the hotel.</li><li>Verify Credit Limit and follow up pending PMs. Identify any special assignment for the day.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li> </ul> <br><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent in <strong>Arabic </strong>and <strong>English</strong>. Additional language is an advantage.</li><li>University<strong> </strong>Degree in Hotel Management or related degrees</li><li>Minimum 1 year in a similar role star Hotel</li></ul>

<p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere.</p> <p>Join our motivated and vibrant Team as Mechanical Technician and build your career with us.</p> <br> <h4>Job Description</h4> <br> <ul> <li>To inspect, clean, maintain, and repair all mechanical and plumbing installations and systems.</li> <li>Maintains all lighting throughout hotel/retail.</li> <li>To maintain all HVAC units.</li> <li>To maintain all motor, belts, bearings, etc.</li> <li>To maintain all shop tools and equipment.</li> <li>To assist the Security Manager to maintain the Life Safety machinery and equipment, all mechanicals such as pumps and emergency diesel.</li> <li>Troubleshoot and repair all equipment that is non-operational.</li> <li>Do all necessary welding as required.</li> <li>Do all work orders pertain to the hotel.</li> <li>Assist other trades as required/retail</li> <li>Answer all calls and does repairs, if unable to do repairs, must notify the supervisor of the problem.</li> <li>Perform chemical test for boilers, chillers, swimming pool, etc.</li> <li>Operate BMS computer system.</li> <li>Is part of the fire response team, also on standby in the event of any emergencies.</li> <li>Does preventative maintenance as schedule by Engineering Office.</li> <li>Contact vendors and order necessary replacement/repair parts.</li> <li>Maintain adequate stock of parts/materials in the maintenance shop.</li> <li>Creatively resolve electrical/mechanical issues in order to keep the machinery operational.</li> <li>Computer skills (Word, Excel, Power Point)</li> <li>Ability to troubleshoot mechanical and electrical (PLC), make adjustments, and products changer-over, in a timely manner.</li> <li>To observe cleanliness at the place of work and on the job after completion of work.</li> <li>To ensure cleanliness of appearance and uniform, particularly when working in guest areas.</li> <li>To maintain the reading of water supply.</li> </ul> <br> <h4>Qualifications</h4> <br> <ul> <li>Computer skills (Word, Excel, Power Point)</li> <li>Relevant academic degrees and work experience</li> </ul> <h4><br></h4><p></p>

<p><strong>Waiter/Waitress</strong></p><p>This position is responsible for delivering a fast, accurate, and efficient food &amp; beverage service to our guests, ensuring exceptional service standards are maintained according to our guest s expectations.</p><ul><li>To welcome, smile, and greet our guests.</li><li>Suggest and professionally upsell food &amp; beverage products.</li><li>To serve all our guests &amp; colleagues with fast, efficient, and accurate service.</li><li>Attend and accommodate guests reasonable requests and ensure all queries are responded to promptly and on time.</li><li>To be knowledgeable about the menu and information about the food and beverage offerings available to answer guests questions.</li><li>Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.</li></ul><h4>Qualifications</h4><ul><li>Previous service experience is an asset</li><li>Knowledge about the Point-of-Sale System is an asset</li><li>Excellent communication and organizational skills</li><li>Strong interpersonal and problem-solving abilities</li><li>Basic Food Safety Certificate</li><li>Russian &amp; Arabic Speaking is an added advantage</li><li>Ability to work well under pressure in a fast-paced environment</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High School Diploma</li></ul>

<p> <strong>IT Specialist</strong> </p> <p>The IT Specialist is responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of technology systems across hotel, waterpark, and associated facilities. The role supports hospitality applications, guest-facing technologies, business systems, and operational technology to ensure uninterrupted business operations and an excellent guest experience.</p> <p> <strong>Key Responsibilities</strong> </p> <p>1. IT Technical Support &amp; Operations</p> <ul> <li>Provide first- and second-level IT support to hotel, theme park, waterpark, and beach club operations.</li> <li>Troubleshoot hardware, software, network, and system-related issues.</li> <li>Support end users, operational departments, management, and guest-facing technology.</li> <li>Ensure timely resolution of incidents and service requests.</li> </ul> <p>2. Hospitality &amp; Theme Park Applications</p> <ul> <li>Support hotel applications such as PMS, POS, payment systems, guest services, and other hospitality applications.</li> <li>Support theme park systems including ticketing, access control, lockers, kiosks, POS, and guest experience technologies.</li> <li>Coordinate with application vendors for troubleshooting, maintenance, and system updates.</li> <li>Assist with system configuration, testing, upgrades, and implementation activities.</li> </ul> <p>3. Infrastructure &amp; Network Support</p> <ul> <li>Support servers, workstations, printers, Wi-Fi, LAN, WAN, and network infrastructure.</li> <li>Monitor system performance, connectivity, and availability.</li> <li>Assist with backup, recovery, patching, and infrastructure maintenance.</li> <li>Support user accounts, permissions, and access management.</li> </ul> <p>4. Guest Technology &amp; Digital Experience</p> <ul> <li>Maintain guest-facing IT services including Wi-Fi, digital kiosks, IPTV, and internet connectivity.</li> <li>Support technology solutions that enhance the guest journey.</li> <li>Ensure reliable operation of technology across hotel rooms, public areas, restaurants, attractions, and park facilities.</li> </ul> <p>5. IT Security &amp; Compliance</p> <ul> <li>Follow IT security policies, procedures, and compliance requirements.</li> <li>Maintain appropriate access controls and user permissions.</li> <li>Support antivirus, endpoint security, system patching, and security monitoring.</li> <li>Ensure proper handling of IT assets and confidential information.</li> </ul> <p>6. Preventive Maintenance &amp; Asset Management</p> <ul> <li>Perform regular preventive maintenance of IT equipment and systems.</li> <li>Maintain accurate IT inventory and asset records.</li> <li>Monitor equipment lifecycle and identify hardware replacement requirements.</li> <li>Coordinate repairs, warranty claims, and vendor service visits.</li> </ul> <p>7. Projects &amp; Continuous Improvement</p> <ul> <li>Participate in IT projects, system implementations, upgrades, and pre-opening activities.</li> <li>Assist in testing and deployment of new technology solutions.</li> <li>Identify opportunities to improve IT service delivery and operational efficiency.</li> <li>Prepare technical documentation, SOPs, and support procedures.</li> </ul> <p> <strong>Key Competencies</strong> </p> <ul> <li>Technical troubleshooting and problem-solving</li> <li>Guest-focused service mindset</li> <li>Communication and teamwork</li> <li>Time management and prioritization</li> <li>Attention to detail</li> <li>Ability to work under pressure</li> <li>Flexibility to support operational requirements, including shifts, weekends, and public holidays</li> </ul> <p> <strong>Performance Indicators (KPIs)</strong> </p> <ul> <li>IT incident resolution time</li> <li>IT service availability and operational uptime</li> <li>End-user satisfaction</li> <li>Compliance with IT policies and procedures</li> <li>Preventive maintenance completion</li> <li>Accuracy of IT asset inventory</li> <li>Reduction in recurring IT issues</li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Qualifications &amp; Experience</strong> </p> <ul> <li>Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.</li> <li>2 4 years of experience in IT support or IT operations.</li> <li>Experience in hotel, theme park, waterpark, or hospitality environments is preferred.</li> <li>Knowledge of Windows operating systems, Microsoft 365, networking, hardware, and IT troubleshooting.</li> <li>Exposure to hospitality applications such as PMS, POS, ticketing, access control, and payment systems.</li> <li>Strong troubleshooting, communication, and customer service skills.</li> </ul>

<p> <strong>Restaurant Manager</strong> </p> <p>The Restaurant Manager is responsible for overseeing daily operations of the All Day Dining Restaurant to ensure excellent guest service, efficient team performance, and profitable business results. This role involves managing a team, maintaining quality standards, controlling costs, and creating a positive dining experience.</p> <ul> <li>Oversee daily restaurant operations, including opening and closing procedures</li> <li>Hire, train, schedule, and supervise team members</li> <li>Ensure high standards of food and beverage quality, cleanliness, and customer service</li> <li>Handle customer feedback and resolve complaints professionally</li> <li>Monitor inventory, place orders, and control beverage and labor costs</li> <li>Enforce health, safety, and sanitation regulations</li> <li>Manage cash handling, sales reports, and basic budgeting</li> <li>Coordinate with kitchen team to ensure smooth service</li> <li>Implement company policies and procedures consistently</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Previous experience in ADD restaurant or hospitality management within Middle Eastern region</li> <li>Strong leadership and communication skills</li> <li>Ability to multitask in a fast-paced environment</li> <li>Knowledge of food safety and sanitation standards</li> <li>Basic financial and inventory management skills</li> <li>Flexible schedule, including evenings, weekends, and holidays</li> </ul>

<p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Agent and build your career with us.</p><p></p><ul><li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust</li><li>Anticipate guests' needs, including asking questions to better understand their needs and listening to guest preferences and acting on them whenever possible</li><li>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call</li><li>Have a thorough knowledge of the entire hotel services and facilities and to be totally familiar with hotel reservation systems</li><li>Answer inquiries of room rates, outlets and room locations. Determine the most appropriate room type to meet guest requirements and maximize room rate</li><li>Process rooming lists and group blocks and indicate special requests and billing procedures</li><li>Post advance deposits and keep accurate records of deposits.</li><li>Accommodate and document special requests in an accurate and efficient manner.</li><li>Explain guarantee and cancellation policies to callers.</li><li>Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.</li><li>Abide by the hotels policies and procedures</li><li>Be familiar with changes in the rates and group enquiries</li><li>Complete daily shift task list and aid others</li><li>To be aware of inventory management and keep a constant check on the room types available throughout the day</li><li>To have an understanding of departmental goals and projections for average rate and occupancy</li><li>Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li><li>Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).</li><li>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li><li>Identify guest reservation needs by asking open-ended questions to obtain all necessary information</li><li>Follow "up selling" techniques and sales strategies in order to maximize property revenue.</li><li>Identify repeat guests using appropriate codes</li><li>Comply with Hotel rules and regulations, grooming standards and time and attendance policies</li><li>Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li><li>Assist in Task Force Teams for new openings.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum one year experience with the same position in a 5 star hotel and a high school degree</p><p>Fluent Communication in Arabic </p><ul><li>Be proactive and use good judgement when dealing with challenging situations</li><li>Act with professionalism and integrity</li><li>Be transparent in your motives, methods and expected results</li><li>Conduct business honestly &amp; fairly</li><li>Keep sensitive information confidential</li></ul>

<p> <strong>Rixos Premium Qetaifan Island North</strong> </p> <p>Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.</p> <ul> </ul> <br> Job Description <br> <p>A Guest Relations Manager oversees the guest journey to ensure exceptional service, manages a team to achieve high standards, resolves guest concerns, and analyses guest feedback and operational data. This role requires leadership, strong communication, and a deep passion for guest satisfaction, often requiring experience in front office or operations and proficiency with property management systems like Opera. The manager is responsible for implementing guest service standards, developing staff, managing reputation, and contributing to the hotel's profitability while maintaining service quality. </p> <p>Primary Responsibilities </p> <ul> <li>Develops high quality of positive relationships with all guests, peers, team members, business partners and potential clients. </li> <li>Champion for hotel online and offline reputation. </li> <li>Take ownership of guest voice though TrustYou platform. Reply to guest feedback across all platforms and channels appropriately and in timely manner. Investigate guest comments when necessary. </li> <li>Ensure the integrity of online ratings such as TripAdvisor. </li> <li>Analyze guest feedback and identify areas of improvement. Communicate with concerned department heads and drive action plans. </li> <li>Utilize all guest feedback platforms to analyze trends, eliminate issues and prevent problems. </li> <li>Review industry trends for new and innovative product and service opportunities. </li> <li>Lead the quality meeting. </li> <li>Champion for the hotel brand standards. Work with all department heads to ensure that all areas are compliant and yearly audits are passed successfully. </li> <li>Internally audit the hotel periodically. </li> <li>Champion for employee recognition program to drive further guest engagement. </li> <li>Champion for Sparkle program. Encourages other departments to participate in delivering elevated guest experiences. </li> <li>Conduct regular meetings with associate to check on their service sequences, product knowledge and other relevant information. </li> <li>Obtain feedback from guest and employees then propose on strategies to improve the guest experience. </li> <li>Monitor the entire VIP experience. </li> <li>Ensures that the team is perfectly aware of all the offers available in the hotel and promotes them to the guests. </li> <li>Familiar with the hotel's environment and competing hotel. </li> <li>Ensures that the loyalty program is promoted and endorsed positively to drive enrolment. </li> <li>Enforces hotel policies when required. </li> <li>Spot checks on team members product knowledge and document any areas of improvement. </li> <li>To spot check the executive lounge periodically and engage with the guest during peak periods. </li> <li>Drives upsell and cross sell initiatives. </li> <li>Ensure that loyalty program retro claim is followed up promptly and do not exceed 1%. </li> <li>Ensures that hotel premises and equipment are always well presented and that they remain in good condition. </li> <li>Maximize revenues and effectively control cost. </li> <li>Ensure the lobby area is always compliant to the brand standards. </li> <li>Adhere to all operating standard procedures, hotel policies and brand standards. </li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. </li> <li>Responsible to oversee pre arrival and post departure queries. </li> <li>Ensures employees are representative of the brand. Grooming is in accordance to standard. </li> <li>Spot check on guest room randomly and make a report to ensure rooms are free of defect and fully functional. </li> <li>Maintain a constant, visible physical presence in public areas especially during peak periods. </li> <li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. </li> <li>Monitor and check room allocation for VIPs, elite members and repeaters. </li> <li>Welcome and bid farewell VIPs. </li> <li>Monitor the inventory of office supplies of business centre and guest relations. </li> <li>Monitor and maintain consistent sequence of services. </li> <li>Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. </li> <li>Able to assist front desk operations when required. </li> <li>Ensures the whole team is up to date with the sales priorities for the day, room inventory, business forecast. </li> </ul> <br> Qualifications <br> <p>Qualifications &amp; Skills: </p> <ul> <li>Minimum 3 years of experience in a similar role at a 5-star hotel; local knowledge will be an advantage. </li> <li>A strong academic background with a degree in Hospitality Management or a related field. </li> <li>A good Russian speaking, and proficiency in additional languages is a plus. </li> <li>Proficiency in front office-related software, including Opera PMS, Microsoft Office applications, CRM systems, and MC software. </li> <li>Strong managerial and leadership abilities, with the capability to lead, mentor, and develop a diverse, multicultural team. </li> <li>Exceptional interpersonal and communication skills, coupled with a warm and professional demeanour to deliver outstanding guest service. </li> </ul> <p>Competencies </p> <ul> <li> Good communication and customer contact skills </li> <li> Service oriented with an eye for details </li> <li> Ability to work effectively and contribute in a team </li> <li> Self-motivated and energetic </li> <li> Must be well-presented and professionally groomed at all times </li> <li> Understanding and ability to work in a multi-cultural environment </li> <li> Embodies competitive spirit and skills based on Accor s capability framework: </li> <li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications &amp; Skills: </h4><ul><li>Minimum 3 years of experience in a similar role at a 5-star hotel; local knowledge will be an advantage. </li><li>A strong academic background with a degree in Hospitality Management or a related field. </li><li>A good Russian speaking, and proficiency in additional languages is a plus. </li><li>Proficiency in front office-related software, including Opera PMS, Microsoft Office applications, CRM systems, and MC software. </li><li>Strong managerial and leadership abilities, with the capability to lead, mentor, and develop a diverse, multicultural team. </li><li>Exceptional interpersonal and communication skills, coupled with a warm and professional demeanour to deliver outstanding guest service. </li></ul><p>Competencies </p><ul><li> Good communication and customer contact skills </li><li> Service oriented with an eye for details </li><li> Ability to work effectively and contribute in a team </li><li> Self-motivated and energetic </li><li> Must be well-presented and professionally groomed at all times </li><li> Understanding and ability to work in a multi-cultural environment </li><li> Embodies competitive spirit and skills based on Accor s capability framework: </li><li>o Open minded, Guest centric </li><li>o Self-Confident, Good communication, Team player </li><li>o Proactive and Initiative and Business Awareness and Improvement</li></ul>

<p><strong>Senior Sales Manager</strong></p><p>The ideal candidate will be responsible for developing and implementing effective sales strategies, driving revenue growth, building strong client relationships, and identifying new business opportunities to achieve the company's commercial objectives.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and implement sales strategies to achieve revenue targets and business objectives.</li><li>Identify new business opportunities, market segments, and potential clients to expand the customer base.</li><li>Build and maintain strong relationships with existing clients, corporate accounts, and business partners.</li><li>Lead, motivate, and support the sales team to achieve individual and departmental targets.</li><li>Monitor market trends, competitor activities, and industry developments to identify growth opportunities.</li><li>Prepare sales forecasts, budgets, reports, and performance analyses for management review.</li><li>Conduct client meetings, sales presentations, negotiations, and contract discussions.</li><li>Collaborate with Marketing and other departments to develop promotional activities and maximize sales opportunities.</li><li>Monitor sales performance against established KPIs and implement corrective actions when necessary.</li><li>Ensure all sales activities comply with company policies, procedures, and brand standards.</li><li>Maintain accurate client databases, sales records, and pipeline reports.</li><li>Represent the company at networking events, trade shows, exhibitions, and industry functions as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Sales, Marketing, Hospitality Management, or a related field.</li><li>Minimum 3 5 years of relevant sales experience, preferably with leadership or supervisory experience.</li><li>Proven track record of achieving sales targets and driving revenue growth.</li><li>Strong communication, negotiation, presentation, and interpersonal skills.</li><li>Excellent leadership, analytical, and problem-solving abilities.</li><li>Proficiency in Microsoft Office applications and relevant sales or CRM systems.</li><li>Strong business acumen with the ability to build and maintain long-term client relationships.</li><li>Ability to work under pressure, manage multiple priorities, and deliver results in a target-driven environment.</li><li>Excellent command of English &amp; Arabic. Additional languages are an advantage.</li></ul>

<p><strong>Chef de Cuisine</strong></p><p>In this pivotal role, you will oversee all culinary operations, manage a skilled kitchen team, and deliver exceptional dining experiences that showcase premium cuisine. Your expertise in fine dining standards will be essential to maintaining our restaurant's reputation for excellence.</p><ul><li>Develop and execute innovative menus that highlight signature offerings while maintaining seasonal variety and culinary creativity</li><li>Oversee all kitchen operations, ensuring consistent quality, presentation, and adherence to established culinary standards</li><li>Lead, mentor, and motivate kitchen team through effective training programs and performance management</li><li>Maintain strict food safety and hygiene protocols, ensuring compliance with local regulations and international standards</li><li>Manage food costs, inventory, and vendor relationships to optimize profitability without compromising quality</li><li>Collaborate with front-of-house management to ensure seamless service and guest satisfaction</li><li>Conduct regular quality assurance checks on all dishes before service</li><li>Plan and organize kitchen workflows to maximize efficiency during peak service periods</li><li>Stay current with culinary trends and techniques, incorporating innovative approaches into the steakhouse concept</li><li>Manage kitchen equipment maintenance and coordinate necessary repairs or upgrades</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3 years of experience as a Head Chef in a fine dining or upscale environment</li><li>Demonstrated leadership and team management capabilities with a track record of developing kitchen team</li><li>Proficiency in kitchen management systems and cost control procedures</li><li>Comprehensive understanding of food safety regulations and HACCP principles</li><li>Excellent organizational and time management skills with the ability to manage multiple priorities</li><li>Strong communication and interpersonal skills to work effectively with diverse teams</li><li>Detail-oriented approach to quality assurance and consistency</li><li>Preferred: Experience with wine pairing and beverage knowledge</li><li>Preferred: Exposure to international cuisines and fine dining service standards</li><li>Preferred: Experience in high-volume kitchen operations within luxury hospitality settings</li><li>Required: Valid food safety certification or willingness to obtain one</li></ul>

<p><strong>Fitness Instructor </strong></p> <p>We are seeking an energetic, certified, and passionate Group Fitness Instructor to lead safe, engaging, and results-driven group exercise classes. The ideal candidate will motivate participants of varying fitness levels while maintaining a positive, inclusive, and professional environment.</p> <ul> <li>Lead a variety of Group classes such as HIIT, Functional Training, Circuit Training, Strength &amp; Conditioning, Bootcamp, Core, Stretching and Cardio</li> <li>Ensure all dealings with guests at the Fitness areas meet or exceed the operating standards.</li> <li>Ensure the health and safety of guests are paramount at all times.</li> <li>Coordinate and facilitate sports and recreational activities.</li> <li>Interact with guests in a friendly and approachable manner, promoting the benefits of physical activity and healthy living.</li> <li>Collaborate with the team to plan and execute special events, themed fitness programs, or wellness initiatives. Contribute ideas for new attractions or experiences that promote physical activity and guest engagement.</li> <li>Ensure proper inventories of all operating equipment are conducted in line with audit standards to effectively manage operational costs.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Certified Group Fitness Instructor from a recognized organization (ACE, AFAA, NASM, REPs, EREPS, Les Mills, or equivalent).</li> <li>Valid CPR, AED, and First Aid Certification preferably but not mandatory </li> <li>Minimum 2 years of experience leading group fitness classes.</li> <li>Strong communication and motivational skills.</li> <li>Excellent customer service and interpersonal skills.</li> <li>Professional appearance and positive attitude.</li> <li>Ability to speak other languages and a basic understanding of local languages will be an advantage</li> </ul>

<p> <strong>Bartender</strong> </p> <p>Responsible for preparing and serving drinks, engaging with guests, and ensuring an excellent guest experience, as well as the ability to work in a fast-paced environment while maintaining a friendly and professional attitude.</p> <ul> <li>Prepare and serve alcoholic and non-alcoholic beverages according to recipes and guest requests.</li> <li>Interact with guests in a friendly and professional manner, providing recommendations and answering questions about the menu.</li> <li>Maintain cleanliness and organization of the bar area.</li> <li>Monitor and manage inventory levels, restocking as needed and informing management of shortages.</li> <li>Follow all health, safety, and sanitation regulations to ensure a clean and safe working environment.</li> <li>Collaborate with team members and assist with other duties as needed, such as serving food or assisting with special events.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Previous bartending experience preferred.</li> <li>Knowledge of classic and modern cocktail recipes.</li> <li>Ability to multitask and work efficiently under pressure.</li> <li>Strong guest service and communication skills.</li> <li>Ability to stand for extended periods and lift heavy items</li> <li>Flexible schedule, including nights, weekends, and holidays.</li> </ul>

<p>Servers Infrastructure Physical and Virtual Networks Data, Voice and Wi-Fi Property management systems (PMS) and Sales &amp; Catering System (S&amp;C) replacement or upgrade and alignment Central profile solutions (CP) Central reservations systems (CRS) Revenue management systems (RMS) Various middleware / Interfaces Data warehouse, reporting and Business Intelligence (BI) Interface Only Sales force automation (SFA) - Interface Customer relationship management (CRM) Point of Sales application Back office accounting software application Procurement and inventory management application IP TV Human resources management system</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Diploma or bachelor s degree in IT, Computer Science, Information Systems, or a related field. Technical skills: Computer hardware/software, operating systems, networking, troubleshooting, cybersecurity basics, and Microsoft 365/cloud tools.</p>

<p>This position is responsible for delivering a fast, accurate, and efficient food &amp; beverage service to our guests, ensuring exceptional service standards are maintained according to our guest s expectations. To welcome, smile, and greet our guests. Suggest and professionally upsell food &amp; beverage products. To serve all our guests &amp; colleagues with fast, efficient, and accurate service. Attend and accommodate guests reasonable requests and ensure all queries are responded to promptly and on time. To be knowledgeable about the menu and information about the food and beverage offerings available to answer guests questions. Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.</p><p><strong>Desired Candidate Profile</strong></p><p>High School Diploma Previous service experience is an asset Knowledge about the Point-of-Sale System is an asset Excellent communication and organizational skills Strong interpersonal and problem-solving abilities Basic Food Safety Certificate Arabic Speaking is an added advantage Ability to work well under pressure in a fast-paced environment</p>

<p>The position will support the over-all learning and talent development function across all assets. The role requires strong organizational and administrative skills, computer skills, and engagement skills across all levels. Lead and drive in organizing the recording, reporting and reviewing of all learning and development materials, resources, records, reports, etc. Organize New Team Member Orientation, from enrollment, welcoming, facilitating sections and engaging throughout the program. Lead and liaise with departmental trainers to support their needs and report submissions. Liaise with functional Program Leads to support in organizing their training, refreshers and other training needs. Drives grooming standards across all departments. Drives learning needs analysis and annual training plan cycle. Supports other learning and development, quality programs, initiatives. Passionately shows eagerness to learn, develop, humble, kind and engage with all team members. Promote a culture of continuous learning and wants to make a positive impact across the assets.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree in HR, Hospitality Management, People Development, or related field. Minimum 2-3 years of experience in People Development, Training, or HR, preferably in similar role. Strong experience in conducting Training Needs Analysis (TNA) and developing annual training plans. Excellent communication, presentation, facilitation, and engagement skills across all levels. Strong organizational, administrative, and reporting skills with proficiency in Microsoft Office. Experience in onboarding, orientation programs, and coordinating with departmental trainers and leaders. Passion for people development, continuous learning, coaching, and promoting positive workplace culture.</p>

<p>This position is responsible for creating visually appealing content that enhances the property's brand image and promotes its services. This role involves designing marketing materials, digital content, and other visual assets to support the hotel's marketing and promotional activities. Create engaging designs for brochures, flyers, posters, banners, social media graphics, and other marketing materials that align with the property's branding and marketing goals. Work closely with the marketing team to understand project requirements, target audience, and objectives to produce effective design solutions. Create visually appealing content for the property's website, email campaigns, and social media platforms. Capture high-quality images of the property's facilities, events, and amenities; edit and retouch photos to ensure they meet the standards. Ensure all design work adheres to the brand guidelines and maintains a consistent look and feel across all platforms. Prepare design files for print production, ensuring high-quality output and liaising with print vendors as needed. Regularly update and maintain a library of visual assets, including photos, icons, and templates. Keep up-to-date with design trends, tools, and technologies to incorporate fresh and innovative ideas into the visual content.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor s degree in Graphic Design, Visual Arts, or a related field. Minimum of 2-3 years of graphic design experience, preferably in the hospitality or tourism industry. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign), as well as knowledge of other design tools such as Sketch or Figma. Strong creative skills with the ability to develop unique and compelling visual concepts. Excellent verbal and written communication skills to effectively present ideas and designs. Strong organizational and time-management skills to meet deadlines and manage multiple projects. Proficiency in photography and photo editing is a plus. Understanding of the hospitality industry strategies is preferred.</p>

<p>The Pool Technician is responsible for the day-to-day maintenance and operation of all swimming pools, spas, and associated equipment. This role ensures water quality, safety, and cleanliness meet all health and safety standards while providing a positive guest experience. Monitor and maintain pool water chemistry by testing and balancing pH, chlorine, and other chemical levels in accordance with health regulations. Perform daily inspections of pools, spas, and surrounding areas to ensure cleanliness, functionality, and safety. Clean pools, spas, filters, and pool decks regularly, including vacuuming, skimming, and brushing. Maintain, troubleshoot, and repair pool equipment such as pumps, filters, heaters, chlorinators, and dosing systems. Maintain accurate records of water quality tests, maintenance activities, and chemical usage. Respond promptly to guest or management requests related to pool areas and ensure timely resolution. Follow all safety procedures and maintain compliance with local health codes and hotel standards. Coordinate with Engineering and Housekeeping departments for any concerns related to pool area maintenance or cleanliness.</p><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4>High school diploma or equivalent. Certification in pool operation (e.g., Certified Pool Operator CPO) is preferred. Basic knowledge of pool equipment, water chemistry, and sanitation procedures. Previous experience in pool maintenance or a similar role in a hospitality or recreation setting is an asset. Ability to work independently and with attention to detail. Good communication skills and basic proficiency in English.

<p>This position is responsible for the maintenance and repair of rides, attractions, and all related equipment in the waterpark. Able to maintain and repair all attractions and rides following the highest standards of safety Able to identify maintenance risks on equipment Able to diagnose any faults for all attractions and rides in the waterpark Perform preventative maintenance, repairs, and overhauls on rides and equipment, ensuring complete compliance with the manufacturer s specifications and waterpark standards Able to perform emergency repairs promptly and efficiently Able to provide technical direction and on-the-job training Maintain daily logs and records of all maintenance work performed while on duty, paper and electronic Keep a correct inventory and write purchase order requests for items needed Participate in the on-call program and respond both by phone and in person as appropriate Report all potential hazards, safety concerns, and accidents immediately Ensure effective communication and good relations between the engineering department and other departments in the waterpark Comply with Health and Safety Regulations</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Secondary / High school education Qualification in Trades Technician level, variety of engineering/maintenance Basic computer skills in MS Office and ability to use BMS Good proficiency in the English language</p>