وظائف ENNISMORE

<p><strong>What do we expect from you?</strong></p><p>Under the general guidance of the General Manager, responsible for directing, coordinating, training and supervising the Sales Managers, Revenue Management team and the Sales Administrators in all sales-related activities, including direct sales efforts, follow-up and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room, Food &amp; Beverage and Catering revenues meet or exceed budget in order to maximize revenue and profits, and to improve the hotel s performance in the marketplace. He/she is Accountable to General Managers for the hotel as well as additional reporting responsibilities to the Senior Vice President, Sales and Revenue Management.</p><p><strong>How your day looks like:</strong></p><ul><li>Direct and manage all group, transient, and sales activities to maximize revenue for the area hotels within their scope of responsibility</li><li>Prepare, implement and compile data for the strategic sales plan, monthly/annual SMART goals, annual goals, sales and marketing budget, forecasts and other reports as directed/required</li><li>Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management</li><li>Recruit, direct, manage, train and counsel sales employee</li><li>Oversee departmental matters including all aspects of the terms and conditions of employment as they relate to federal, state and local employment and civil rights laws</li><li>Lead, direct and participate in sales presentations, and client meetings</li><li>Conduct and attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/ requested</li><li>Manage and direct all advertising, public relations and promotional activities with corporate marketing team</li><li>Represent the hotel in the community and industry organizations and events when applicable</li><li>Supervise, administer and ensure timely completion of all activities of the Sales and Revenue Departments</li><li>Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, Front Office and Housekeeping</li><li>Develop a complete knowledge of company sales policies and SOP s, and ensure knowledge of and adherence to those policies by the sales team</li><li>Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies</li><li>Meet or exceed established goals</li><li>Operate the Sales Department within established sales expense budget</li><li>Initiate and follow up on sales leads</li><li>Monitor production of all top accounts and evaluate trends within said market; ensure sales employee is held accountable for those accounts within their respective territories</li><li>Coordinate all non-group transient sales and catering solicitations to maximize market mix</li><li>Administer training in the Sales and Revenue departments</li><li>Assist in the preparation of required reports in a timely manner</li><li>Conduct weekly sales meetings and daily line ups</li><li>Conduct regular business review meetings with Sales and Catering, operations employee and General Manager</li><li>Be familiar with all Mondrian Doha sales policies and selling techniques with an emphasis on maximizing occupancy, Average Daily Rate (ADR) and Food &amp; Beverage revenue</li><li>Conduct all Sales Team performance reviews</li><li>Motivate, coach, counsel and discipline all Sales and Catering department personnel aligned with Mondrian Doha policies and code of conduct</li><li>Review meeting planner evaluations as received to ensure that any problems are rectified</li><li>Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections</li><li>Develop strategies to increase and maximize market share from competitors</li></ul>

<p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere.</p> <p>Join our motivated and vibrant Team as Mechanical Technician and build your career with us.</p> <h4>Job Description</h4> <ul> <li>To inspect, clean, maintain, and repair all mechanical and plumbing installations and systems.</li> <li>Maintains all lighting throughout hotel/retail.</li> <li>To maintain all HVAC units.</li> <li>To maintain all motor, belts, bearings, etc.</li> <li>To maintain all shop tools and equipment.</li> <li>To assist the Security Manager to maintain the Life Safety machinery and equipment, all mechanicals such as pumps and emergency diesel.</li> <li>Troubleshoot and repair all equipment that is non-operational.</li> <li>Do all necessary welding as required.</li> <li>Do all work orders pertain to the hotel.</li> <li>Assist other trades as required/retail</li> <li>Answer all calls and does repairs, if unable to do repairs, must notify the supervisor of the problem.</li> <li>Perform chemical test for boilers, chillers, swimming pool, etc.</li> <li>Operate BMS computer system.</li> <li>Is part of the fire response team, also on standby in the event of any emergencies.</li> <li>Does preventative maintenance as schedule by Engineering Office.</li> <li>Contact vendors and order necessary replacement/repair parts.</li> <li>Maintain adequate stock of parts/materials in the maintenance shop.</li> <li>Creatively resolve electrical/mechanical issues in order to keep the machinery operational.</li> <li>Computer skills (Word, Excel, Power Point)</li> <li>Ability to troubleshoot mechanical and electrical (PLC), make adjustments, and products changer-over, in a timely manner.</li> <li>To observe cleanliness at the place of work and on the job after completion of work.</li> <li>To ensure cleanliness of appearance and uniform, particularly when working in guest areas.</li> <li>To maintain the reading of water supply.</li> </ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4> <ul> <li>Computer skills (Word, Excel, Power Point)</li> <li>Relevant academic degrees and work experience</li> </ul> <h4>Additional Information</h4> <ul> <li>To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li> <li>Maintains the overall efficiency of set standards while creating rich lifestyle experiences, infusing Turkish culture and warm hospitality through our luxurious services and products.</li> </ul>

<p> <strong>Restaurant Manager</strong> </p> <p>The Restaurant Manager is responsible for overseeing daily operations of the All Day Dining Restaurant to ensure excellent guest service, efficient team performance, and profitable business results. This role involves managing a team, maintaining quality standards, controlling costs, and creating a positive dining experience.</p> <ul> <li>Oversee daily restaurant operations, including opening and closing procedures</li> <li>Hire, train, schedule, and supervise team members</li> <li>Ensure high standards of food and beverage quality, cleanliness, and customer service</li> <li>Handle customer feedback and resolve complaints professionally</li> <li>Monitor inventory, place orders, and control beverage and labor costs</li> <li>Enforce health, safety, and sanitation regulations</li> <li>Manage cash handling, sales reports, and basic budgeting</li> <li>Coordinate with kitchen team to ensure smooth service</li> <li>Implement company policies and procedures consistently</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience in ADD restaurant or hospitality management within Middle Eastern region</li> <li>Strong leadership and communication skills</li> <li>Ability to multitask in a fast-paced environment</li> <li>Knowledge of food safety and sanitation standards</li> <li>Basic financial and inventory management skills</li> <li>Flexible schedule, including evenings, weekends, and holidays</li> </ul> <ul> <li> </li> </ul> <ul> </ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4> <ul> <li>Previous experience in ADD restaurant or hospitality management within Middle Eastern region</li> <li>Strong leadership and communication skills</li> <li>Ability to multitask in a fast-paced environment</li> <li>Knowledge of food safety and sanitation standards</li> <li>Basic financial and inventory management skills</li> <li>Flexible schedule, including evenings, weekends, and holidays</li> </ul>

<ul><li>Organization of the daily Front Desk operations.</li><li>Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li><li>Builds mutual trust, respect, and cooperation among team members.</li><li>Respond to guest requests for special arrangements or services.</li><li>Be aware of the daily activities and obtain product knowledge of all the hotel facilities</li><li>Respond to guest special requests or services (e.g., transportation, reservations, dry cleaning) by making arrangements and identifying appropriate providers.</li><li>Gather, summarize, and provide information to guests about the property and the surrounding area amenities including, special events and activities.</li><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns.</li><li>Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.</li><li>Review shift logs/daily memo books and document pertinent information in logbooks.Register and process check in for all the arrivals.</li><li>Handle guests check in and check out procedures efficiently and professionally.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.</li><li>Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check and convey messages, mails and packages to Guests.</li><li>Assist at the Information counter, Foreign Exchange, Night Audit and Business centre, as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Handle safe deposit boxes in accordance with policies and procedures.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Ensures all guests are greeted on arrival &amp; departure of the hotel.</li><li>Verify Credit Limit and follow up pending PMs. Identify any special assignment for the day.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluent in <strong>Arabic </strong>and <strong>English</strong>. Additional language is an advantage.</li><li>University<strong> </strong>Degree in Hotel Management or related degrees</li><li>Minimum 1 year in a similar role star Hotel</li></ul>

<p><br></p> <p> <strong>What you will be doing:</strong> </p> <p> Strategic Leadership &amp; Business Development </p> <ul> <li>Develop and implement the overall spa strategy in alignment with the hotel's business objectives.</li> <li>Establish annual business plans, budgets, revenue targets, and departmental KPIs.</li> <li>Identify opportunities to enhance spa services, introduce new treatments, and develop wellness packages.</li> <li>Monitor market trends, competitor activities, and emerging wellness concepts.</li> <li>Drive business growth through partnerships, promotions, and corporate wellness initiatives.</li> </ul> <p> Financial &amp; Revenue Management </p> <ul> <li>Manage departmental budgets, operating expenses, and profitability.</li> <li>Monitor revenue streams, including treatments, memberships, retail products, and wellness packages.</li> <li>Develop pricing strategies and promotional campaigns.</li> <li>Analyze financial reports, treatment utilization, average spend, and therapist productivity.</li> <li>Identify opportunities to optimize costs without compromising service quality.</li> </ul> <p> Operations Management </p> <ul> <li>Oversee the daily operations of all spa and wellness facilities.</li> <li>Ensure the highest standards of cleanliness, hygiene, safety, and maintenance.</li> <li>Establish and maintain operational procedures and service standards.</li> <li>Monitor treatment room utilization, appointment scheduling, and therapist allocation.</li> <li>Ensure compliance with health, safety, and local regulatory requirements.</li> <li> </li> </ul> <p> Guest Experience &amp; Service Excellence </p> <ul> <li>Ensure personalized and exceptional guest experiences throughout the spa journey.</li> <li>Handle guest complaints, feedback, and service recovery.</li> <li>Monitor guest satisfaction scores and implement improvement initiatives.</li> <li>Develop exclusive treatments and experiences aligned with the hotel's luxury positioning.</li> <li>Maintain strong relationships with VIP guests and spa members.</li> </ul> <p> People Management &amp; Leadership </p> <ul> <li>Lead, coach, and develop the spa management team and colleagues.</li> <li>Oversee recruitment, selection, onboarding, and retention of spa personnel.</li> <li>Establish performance objectives and conduct regular performance evaluations.</li> <li>Identify training and development needs, including technical and service-related competencies.</li> <li>Develop succession plans and identify high-potential colleagues.</li> <li>Promote employee engagement, teamwork, and a positive working environment.</li> </ul> <p> Sales &amp; Marketing </p> <ul> <li>Collaborate with Sales and Marketing teams to promote spa services.</li> <li>Develop membership programs and loyalty initiatives.</li> <li>Build relationships with external wellness partners and corporate clients.</li> <li>Oversee spa promotions, social media campaigns, and marketing activities.</li> <li>Drive cross-selling and upselling opportunities.</li> </ul> <p> Compliance &amp; Brand Standards </p> <ul> <li>Ensure adherence to hotel brand standards and operational policies.</li> <li>Maintain compliance with local health, safety, and licensing regulations.</li> <li>Conduct regular operational audits and inspections.</li> <li>Ensure proper handling of guest information and confidentiality.</li> <li>Maintain accurate departmental records and reports.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree or diploma in Spa Management, Hospitality Management, Business Administration, or a related field.</li> <li>Minimum 5 8 years of relevant spa and wellness management experience.</li> <li>Previous experience in a luxury hotel or resort environment.</li> <li>At least 2 3 years in a senior leadership or Director-level position.</li> <li>Strong financial acumen and business planning capabilities.</li> <li>Excellent leadership, communication, and interpersonal skills.</li> <li>Knowledge of spa treatments, wellness concepts, and industry trends.</li> <li>Familiarity with spa management systems and hotel operating systems.</li> </ul>

<p><strong> <strong>What do we expect from you?</strong> </strong></p><p>Under the general guidance of the Finance Director or any other authorized by the management, you are to ascertain that all daily revenues and statistics from Hotel and Food &amp; Beverage are received and properly recorded.</p><p> <strong> <strong>How your day looks like?</strong> </strong></p><ul><li>Prepare and distribute the Daily Revenue Reports to the Hotel &amp; F&amp;B management team.</li><li>Create and post to the General Ledger the Income Journal daily.</li><li>Audit daily Rooms, Food and Beverage revenue summaries and their supporting reports using the POS and PMS Night Audit reports.</li><li>Account for departmental revenue including Telephone, Shop, Car Parking, Spa &amp;Minibar.</li><li>Account for all other revenues.</li><li>Ensure that all the day's Event &amp; Meeting revenues has been recorded and settled in accordance with agreed billing instructions</li><li>Audit the daily General Cashier's Daily Receipts Sheet for settlements.</li><li>Ensure that all Staff Deduction settlements have the appropriate supporting documentation and Payroll have a copy of them.</li><li>Reconcile the credit cards from the PMS to Opera and investigate any discrepancies and continuously liaise with the Credit Department regarding posting and allocating credit card payments.</li><li>Check on a daily basis that the batches of all the credit card transactions are delivered by Opera and that any rejections are investigated within 24 hours.</li><li>Review on a daily basis the Night Manager s credit reports:<ul><li>Guests checked out with open paymaster accounts (Guest Ledger)</li><li>Guests in house with credit limit exceeded (High Balance Report)</li><li>Revenue adjustments</li></ul></li><li>Review in detail the revenue adjustments ensuring accuracy and authorization have been obtained for each revenue adjustment item.</li><li>Review on a daily basis, paid-outs and allowance vouchers for reasonableness, proper approval and supporting documents.</li><li>Ensure that the Guest Ledger, Advanced Deposit Ledger and City Ledger balance to the General Ledger on a daily basis.</li><li>Make spot checks on correct room rates and prices charged.</li><li>Reconcile daily the housekeeping discrepancy report.</li><li>Verify supports for complimentary rooms, house use and rate variance reports.</li><li>Review all house use and entertainment checks, ensure that they are properly signed and Prepare weekly entertainment checks journal.</li><li>Audit the Food and Beverage outlet checks on the "List of Negative Check Lines" for explanation and approval by the Outlet Managers or Assistants.</li><li>To audit the "List of Voided Restaurant Checks" for explanation and approval.</li><li>To maintain organized files of all audit records.</li><li>Prepare monthly Journal voucher for Clearing accounts</li><li>Prepare monthly Tips report for payment.</li><li>To assist in the preparation of any ad-hoc analysis or reports as requested by Corporate Office or the Senior Finance Management.</li><li>To undertake cross-training in other areas of accounts to enable career development and to cover during emergencies, sickness and vacations.</li><li>Reconciliation of Over/Short account for all entities.</li><li>Review the upsell report for Rooms , Reservation and EPSA.</li><li>Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required.</li><li>Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.</li><li>Comply with local legislation and be conversant and act in accordance with any such matters relating to your department.</li><li>Respond to any changes in the department as dictated by the needs of the industry, company or hotel operation.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven working experience as an Income Auditor.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A high degree of accuracy and attention to detail</li><li>Revenue analysis and reporting</li></ul>

<p> <strong>Fitness Instructor </strong> </p> <p>We are seeking an energetic, certified, and passionate Group Fitness Instructor to lead safe, engaging, and results-driven group exercise classes. The ideal candidate will motivate participants of varying fitness levels while maintaining a positive, inclusive, and professional environment.</p> <ul> <li>Lead a variety of Group classes such as HIIT, Functional Training, Circuit Training, Strength &amp; Conditioning, Bootcamp, Core, Stretching and Cardio</li> <li>Ensure all dealings with guests at the Fitness areas meet or exceed the operating standards.</li> <li>Ensure the health and safety of guests are paramount at all times.</li> <li>Coordinate and facilitate sports and recreational activities.</li> <li>Interact with guests in a friendly and approachable manner, promoting the benefits of physical activity and healthy living.</li> <li>Collaborate with the team to plan and execute special events, themed fitness programs, or wellness initiatives. Contribute ideas for new attractions or experiences that promote physical activity and guest engagement.</li> <li>Ensure proper inventories of all operating equipment are conducted in line with audit standards to effectively manage operational costs.</li> </ul> <h4>Qualifications</h4> <ul> <li>Certified Group Fitness Instructor from a recognized organization (ACE, AFAA, NASM, REPs, EREPS, Les Mills, or equivalent).</li> <li>Valid CPR, AED, and First Aid Certification preferably but not mandatory </li> <li>Minimum 2 years of experience leading group fitness classes.</li> <li>Strong communication and motivational skills.</li> <li>Excellent customer service and interpersonal skills.</li> <li>Professional appearance and positive attitude.</li> <li>Ability to speak other languages and a basic understanding of local languages will be an advantage</li> </ul> <p> </p> <ul> </ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications</h4> <ul> <li>Certified Group Fitness Instructor from a recognized organization (ACE, AFAA, NASM, REPs, EREPS, Les Mills, or equivalent).</li> <li>Valid CPR, AED, and First Aid Certification preferably but not mandatory </li> <li>Minimum 2 years of experience leading group fitness classes.</li> <li>Strong communication and motivational skills.</li> <li>Excellent customer service and interpersonal skills.</li> <li>Professional appearance and positive attitude.</li> <li>Ability to speak other languages and a basic understanding of local languages will be an advantage</li> </ul>

<p>Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.</p><ul><li>Receive each guest call in a professional and friendly manner.</li><li>Achieve Quality Audit result of 95% and above through consistent documented trainings.</li><li>Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li><li>Builds mutual trust, respect, and cooperation among team members.</li><li>Maintain effective communication with all related department to ensure smooth service delivery.</li><li>Handle every query in a polite and courteous manner and exceed guest expectations.</li><li>Ensure guests are greeted by name upon calling as per Rixos Standards.</li><li>Maintain an up-to-date knowledge of the hotel and local services.</li><li>Telephone lists are continually updated.</li><li>Complete management's long distance call vouchers and record them on the traffic sheet.</li><li>Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.</li><li>Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls </li></ul><h4>Additional Information</h4><ul><li>Be aware at all times of the management schedules and contact details.</li><li>Monitor the long distance call logs, faxes and messages.</li><li>Co-ordinate communication within the hotel in the event of emergency.</li><li>Attend training classes as per schedule</li><li>Show fullest cooperation and respect within the team and other departments</li><li>Be aware of the daily activities and has product knowledge of all the hotel facilities</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li> <strong>1-2 years</strong> of experience </li><li> <strong>Professional appearance:</strong> Well-groomed, appropriately dressed, punctual, and dependable.</li><li> <strong>Experience:</strong> Previous experience in hospitality, concierge work, reception, customer service, or a similar position.</li><li> <strong>Fluent in Arabic and English</strong> , Any additional language will be an advantage .</li></ul>

<p>The F&amp;B Supervisor is responsible for overseeing the daily operations of the assigned food and beverage outlets, ensuring exceptional guest experiences, efficient service delivery, and adherence to the resort's quality and service standards. The role involves supervising and developing team members, maintaining operational efficiency, and creating memorable dining experiences aligned with the Our Habitas brand philosophy.</p> <p> <strong>Guest Experience &amp; Service Excellence</strong> </p> <ul> <li> <p>Ensure consistently high standards of food and beverage service across assigned outlets.</p> </li> <li> <p>Welcome and engage with guests, anticipating their needs and personalizing their dining experiences.</p> </li> <li> <p>Handle guest feedback and complaints professionally, ensuring timely resolution.</p> </li> <li> <p>Maintain a warm, welcoming, and engaging atmosphere reflective of the Our Habitas culture.</p> </li> <li> <p>Monitor guest satisfaction and identify opportunities to enhance service delivery.</p> </li> </ul> <p> <strong>Daily Operations</strong> </p> <ul> <li> <p>Supervise daily restaurant and beverage operations, ensuring smooth and efficient service.</p> </li> <li> <p>Conduct pre-shift briefings and communicate daily priorities, promotions, and operational updates.</p> </li> <li> <p>Ensure proper opening and closing procedures are followed.</p> </li> <li> <p>Monitor outlet cleanliness, table setups, equipment, and overall presentation.</p> </li> <li> <p>Coordinate with Culinary, Stewarding, Front Office, and other departments to ensure seamless operations.</p> </li> <li> <p>Ensure compliance with food safety, hygiene, and health and safety standards.</p> </li> </ul> <p> <strong>Team Supervision &amp; Development</strong> </p> <ul> <li> <p>Supervise, motivate, and support F&amp;B associates to achieve service excellence.</p> </li> <li> <p>Assist with preparing duty rosters, monitoring attendance, and managing daily manpower requirements.</p> </li> <li> <p>Provide on-the-job training, coaching, and regular feedback to team members.</p> </li> <li> <p>Support the onboarding and development of new associates.</p> </li> <li> <p>Promote teamwork, accountability, and a positive working environment.</p> </li> <li> <p>Address performance concerns and escalate matters to management when necessary.</p> </li> </ul> <p> <strong>Financial &amp; Commercial Responsibilities</strong> </p> <ul> <li> <p>Support the achievement of outlet revenue targets through effective upselling and suggestive selling.</p> </li> <li> <p>Monitor operating expenses and minimize unnecessary costs and wastage.</p> </li> <li> <p>Ensure accurate billing, payment processing, and proper handling of cash and POS transactions.</p> </li> <li> <p>Assist with stock control, inventory checks, and requisitions.</p> </li> <li> <p>Identify opportunities to improve productivity and operational efficiency.</p> </li> </ul> <p> <strong>Brand Standards &amp; Compliance</strong> </p> <ul> <li> <p>Ensure compliance with resort policies, standard operating procedures, and service standards.</p> </li> <li> <p>Maintain high standards of personal grooming, hygiene, and professional conduct.</p> </li> <li> <p>Ensure proper handling, storage, and service of food and beverages.</p> </li> <li> <p>Report maintenance issues, safety hazards, and operational concerns promptly.</p> </li> <li> <p>Support sustainability initiatives and responsible resource management.</p> </li> </ul> <p> <strong>What's in it for you...</strong> </p> <ul> <li>The opportunity to join an innovative, fast-growing, international group that s committed to not just building new hotels but building a global brand.</li> <li>The chance to challenge the norm and work in an environment that is both creative and rewarding.</li> <li>Become part of a team that s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.</li> <li>A competitive package and plenty of opportunity for development.</li> <li>Excellent discounts across the entire Ennismore family of brands.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or degree in Hospitality Management, Food &amp; Beverage Management, or a related field preferred.</p> </li> <li> <p>Minimum 2 3 years of experience in Food &amp; Beverage operations, preferably in a luxury hotel or resort.</p> </li> <li> <p>Previous supervisory or team-leading experience is an advantage.</p> </li> <li> <p>Strong knowledge of restaurant operations, food and beverage service, and guest relations.</p> </li> <li> <p>Familiarity with POS systems and basic inventory management.</p> </li> <li> <p>Good command of English; additional languages are an advantage.</p> </li> <li> <p>Knowledge of food safety and hygiene requirements.</p> </li> </ul>

<p>The Telephone Operator Agent is responsible for handling all guest and internal calls efficiently, accurately, and courteously. The role ensures compliance with the hotel s Integrated Management System (IMS) in accordance with ISO 9001:2015 (Quality), ISO 14001:2015 (Environmental Management), and ISO 45001:2018 (Occupational Health &amp; Safety), contributing to consistent service quality, environmentally responsible operations, and a safe workplace.</p><h4>Qualifications</h4><p> <strong>Telephone Operations &amp; Guest Communication</strong> </p><ul><li>Answer and direct incoming calls promptly and courteously</li><li>Assist guests with inquiries, requests, and reservations, providing accurate information about hotel services and facilities</li><li>Perform wake-up call services, internal communications, and emergency call handling according to hotel procedures</li><li>Coordinate with Front Office, Housekeeping, Engineering, Food &amp; Beverage, and other departments to ensure smooth operations</li><li>Escalate guest complaints or complex inquiries to the supervisor or relevant department promptly.</li></ul><p> <strong>Teamwork &amp; Professional Conduct</strong> </p><ul><li>Work collaboratively with colleagues to ensure seamless service delivery</li><li>Attend training sessions on IMS, FSMS, service standards, and health &amp; safety procedures</li><li>Maintain professional appearance, conduct, and confidentiality at all times.</li></ul><p> <strong>Reporting &amp; Documentation</strong> </p><ul><li>Maintain accurate call logs, wake-up call records, and incident reports</li><li>Communicate operational issues, guest feedback, and improvement opportunities to supervisor or management.</li></ul>

<p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Reservations Agent and build your career with us.</p> <p> </p> <ul> <li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust</li> <li>Anticipate guests' needs, including asking questions to better understand their needs and listening to guest preferences and acting on them whenever possible</li> <li>Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call</li> <li>Have a thorough knowledge of the entire hotel services and facilities and to be totally familiar with hotel reservation systems</li> <li>Answer inquiries of room rates, outlets and room locations. Determine the most appropriate room type to meet guest requirements and maximize room rate</li> <li>Process rooming lists and group blocks and indicate special requests and billing procedures</li> <li>Post advance deposits and keep accurate records of deposits.</li> <li>Accommodate and document special requests in an accurate and efficient manner.</li> <li>Explain guarantee and cancellation policies to callers.</li> <li>Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.</li> <li>Abide by the hotels policies and procedures</li> <li>Be familiar with changes in the rates and group enquiries</li> <li>Complete daily shift task list and aid others</li> <li>To be aware of inventory management and keep a constant check on the room types available throughout the day</li> <li>To have an understanding of departmental goals and projections for average rate and occupancy</li> <li>Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li> <li>Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).</li> <li>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li> <li>Identify guest reservation needs by asking open-ended questions to obtain all necessary information</li> <li>Follow "up selling" techniques and sales strategies in order to maximize property revenue.</li> <li>Identify repeat guests using appropriate codes</li> <li>Comply with Hotel rules and regulations, grooming standards and time and attendance policies</li> <li>Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.</li> <li>Carry out any other reasonable task (which may not be stated here) as requested.</li> <li>Assist in Task Force Teams for new openings.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum one year experience with the same position in a 5 star hotel and a high school degree</p> <p>Fluent Communication in Arabic </p> <ul> <li>Be proactive and use good judgement when dealing with challenging situations</li> <li>Act with professionalism and integrity</li> <li>Be transparent in your motives, methods and expected results</li> <li>Conduct business honestly &amp; fairly</li> <li>Keep sensitive information confidential</li> </ul>

<p>The Housekeeping Team Leader is responsible for overseeing daily housekeeping activities, ensuring that guest villas, public areas, and back-of-house facilities are maintained to the highest standards of cleanliness, hygiene, and presentation.</p><p>The role involves coordinating daily assignments, guiding and supporting housekeeping associates, conducting quality inspections, and ensuring exceptional guest experiences in line with Our Habitas service standards and brand philosophy.</p><p><strong>Housekeeping Operations</strong></p><ul><li><p>Coordinate and supervise daily cleaning activities across guest villas, public areas, and assigned facilities.</p></li><li><p>Allocate daily tasks to housekeeping associates based on occupancy, operational priorities, and staffing levels.</p></li><li><p>Ensure guest villas are cleaned, inspected, and prepared according to established standards and timelines.</p></li><li><p>Monitor arrival, departure, stayover, and special-request villa cleaning.</p></li><li><p>Ensure proper handling, storage, and replenishment of guest amenities, linens, and housekeeping supplies.</p></li><li><p>Coordinate with Front Office and Maintenance to ensure timely villa readiness and resolution of operational issues.</p></li><li><p>Report maintenance defects, damages, and safety hazards promptly.</p></li></ul><p><strong>Quality Assurance &amp; Guest Experience</strong></p><ul><li><p>Conduct regular inspections of guest villas and assigned areas to ensure compliance with cleanliness and presentation standards.</p></li><li><p>Ensure all guest requests are handled promptly, professionally, and with attention to detail.</p></li><li><p>Support personalized guest experiences by anticipating needs and communicating preferences to the team.</p></li><li><p>Address minor guest concerns and escalate unresolved issues to the Housekeeping Supervisor or Manager.</p></li><li><p>Ensure guest privacy, confidentiality, and security are maintained at all times.</p></li><li><p>Monitor and maintain cleanliness in guest-facing and back-of-house areas.</p></li></ul><p><strong>Team Leadership &amp; Development</strong></p><ul><li><p>Lead, motivate, and support housekeeping associates during daily operations.</p></li><li><p>Conduct daily briefings to communicate assignments, priorities, guest requirements, and service expectations.</p></li><li><p>Provide on-the-job training, coaching, and guidance to new and existing team members.</p></li><li><p>Monitor team productivity, performance, grooming, and adherence to resort standards.</p></li><li><p>Promote teamwork, accountability, and a positive working environment.</p></li><li><p>Report performance concerns and operational challenges to the Housekeeping Supervisor or Manager.</p></li><li><p>Support the development of associates through regular feedback and recognition.</p></li></ul><p><strong>Inventory &amp; Equipment Management</strong></p><ul><li><p>Monitor the proper use and availability of cleaning supplies, chemicals, linens, amenities, and equipment.</p></li><li><p>Assist with stock counts, inventory control, and replenishment requests.</p></li><li><p>Ensure housekeeping equipment is maintained, cleaned, and stored correctly.</p></li><li><p>Monitor linen usage and minimize losses, damage, and unnecessary wastage.</p></li><li><p>Ensure cleaning chemicals are properly labeled, stored, and handled according to safety procedures.</p></li><li><p>Support sustainability initiatives through responsible use of water, energy, and cleaning materials.</p></li></ul><p><strong>Health, Safety &amp; Compliance</strong></p><ul><li><p>Ensure compliance with housekeeping SOPs, hygiene requirements, and health and safety regulations.</p></li><li><p>Reinforce safe working practices, including proper use of personal protective equipment and cleaning chemicals.</p></li><li><p>Ensure lost-and-found items are reported, recorded, and handled according to resort procedures.</p></li><li><p>Report accidents, incidents, suspicious activities, and security concerns immediately.</p></li><li><p>Maintain safe and organized housekeeping storage areas and service facilities.</p></li><li><p>Ensure compliance with resort grooming, attendance, and professional conduct standards.</p></li></ul><p><strong>Administrative &amp; Operational Coordination</strong></p><ul><li><p>Maintain accurate records of villa inspections, cleaning assignments, and completed tasks.</p></li><li><p>Update villa status and communicate discrepancies with Front Office.</p></li><li><p>Assist in preparing daily work schedules and monitoring attendance.</p></li><li><p>Support the Housekeeping Supervisor or Manager in operational reporting and departmental initiatives.</p></li><li><p>Participate in departmental meetings, training sessions, and quality improvement activities.</p></li><li><p>Perform other reasonable duties assigned by management to support resort operations.</p></li></ul><p><strong>What's in it for you...</strong></p><ul><li>The opportunity to join an innovative, fast-growing, international group that s committed to not just building new hotels but building a global brand.</li><li>The chance to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Become part of a team that s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.</li><li>A competitive package and plenty of opportunity for development.</li><li>Excellent discounts across the entire Ennismore family of brands.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or equivalent; hospitality-related qualifications are an advantage.</p></li><li><p>Minimum 2 3 years of housekeeping experience, preferably in a luxury hotel or resort.</p></li><li><p>Previous experience as a Senior Housekeeping Attendant or in a team-leading capacity is preferred.</p></li><li><p>Strong knowledge of housekeeping procedures, cleaning techniques, and quality standards.</p></li><li><p>Familiarity with cleaning chemicals, equipment, linen handling, and safety procedures.</p></li><li><p>Good command of English; additional languages are an advantage.</p></li><li><p>Basic computer skills and familiarity with hotel property management systems are desirable.</p></li></ul>

<div><br> </div> <div> Job Description <p>The Bartender is responsible for preparing and serving a variety of beverages while delivering exceptional guest experiences in line with Our Habitas brand standards. The role requires creativity, attention to detail, excellent beverage knowledge, and a genuine passion for hospitality.</p> <p>The Bartender ensures the bar operates efficiently, maintains high standards of cleanliness and presentation, and creates memorable guest experiences through personalized service and meaningful interactions.</p> <p>Beverage Preparation and Service</p> <ul> <li> <p>Prepare and serve a wide selection of mocktails, fresh juices, smoothies, specialty beverages, coffee, tea, and other beverages in accordance with resort standards.</p> </li> <li> <p>Ensure consistency in beverage quality, taste, presentation, and portion control.</p> </li> <li> <p>Demonstrate creativity in developing signature beverages using fresh, seasonal, and locally inspired ingredients.</p> </li> <li> <p>Maintain excellent knowledge of beverage menus, ingredients, preparation methods, and potential allergens.</p> </li> <li> <p>Recommend beverages based on guest preferences and dietary requirements.</p> </li> <li> <p>Ensure timely and efficient beverage service during regular operations, events, and special functions.</p> </li> <li> <p>Follow standardized recipes and established beverage preparation procedures.</p> </li> </ul> <p>Guest Experience and Service Excellence</p> <ul> <li> <p>Welcome and engage guests warmly, creating a friendly and personalized atmosphere.</p> </li> <li> <p>Anticipate guest needs and provide recommendations to enhance their dining experience.</p> </li> <li> <p>Handle guest requests, concerns, and feedback professionally and promptly.</p> </li> <li> <p>Build positive relationships with guests while maintaining appropriate professional boundaries.</p> </li> <li> <p>Demonstrate excellent communication skills and cultural awareness when interacting with guests of different nationalities.</p> </li> <li> <p>Support the Food &amp; Beverage team in delivering memorable experiences consistent with the Our Habitas philosophy.</p> </li> </ul> <p>Bar Operations and Cleanliness</p> <ul> <li> <p>Maintain cleanliness, organization, and proper presentation of the bar and surrounding service areas.</p> </li> <li> <p>Ensure all bar equipment, glassware, utensils, and preparation surfaces are cleaned and sanitized.</p> </li> <li> <p>Complete daily opening and closing procedures, including equipment checks, preparation, cleaning, and stock replenishment.</p> </li> <li> <p>Ensure proper storage, labeling, and rotation of beverage ingredients in accordance with FIFO principles.</p> </li> <li> <p>Monitor the condition of bar equipment and immediately report maintenance issues.</p> </li> <li> <p>Comply with food safety, hygiene, HACCP, and resort health and safety requirements.</p> </li> </ul> <p>Inventory and Cost Control</p> <ul> <li> <p>Monitor beverage inventory and ensure adequate stock levels for daily operations.</p> </li> <li> <p>Assist with stock counts, requisitions, and inventory management.</p> </li> <li> <p>Minimize wastage through proper portion control, storage, and preparation techniques.</p> </li> <li> <p>Monitor product expiry dates and ensure proper stock rotation.</p> </li> <li> <p>Report stock shortages, damaged items, and discrepancies to the supervisor.</p> </li> <li> <p>Support departmental cost-control initiatives while maintaining beverage quality and service standards.</p> </li> </ul> <p>Sales and Revenue Generation</p> <ul> <li> <p>Promote specialty beverages, seasonal offerings, and Food &amp; Beverage promotions.</p> </li> <li> <p>Apply appropriate upselling and suggestive selling techniques to enhance guest satisfaction and revenue.</p> </li> <li> <p>Maintain accurate billing and process guest orders through the point-of-sale (POS) system.</p> </li> <li> <p>Support the introduction and promotion of new beverage concepts and signature drinks.</p> </li> <li> <p>Contribute ideas to improve beverage offerings, operational efficiency, and guest engagement.</p> </li> </ul> <p>Teamwork and General Responsibilities</p> <ul> <li> <p>Work closely with the Culinary and Food &amp; Beverage teams to ensure smooth daily operations.</p> </li> <li> <p>Assist with restaurant service, events, and other operational requirements when necessary.</p> </li> <li> <p>Participate in departmental briefings, training sessions, and resort activities.</p> </li> <li> <p>Maintain professional grooming, personal hygiene, and appearance standards.</p> </li> <li> <p>Demonstrate teamwork, flexibility, accountability, and a positive attitude.</p> </li> <li> <p>Support the resort's sustainability initiatives by minimizing waste and promoting responsible use of resources.</p> </li> <li> <p>Perform other reasonable duties assigned by management.</p> </li> </ul> </div> <div> Qualifications <ul> <li> <p>Minimum 1 2 years of experience as a Bartender or Barista in a hotel, resort, restaurant, or similar hospitality environment.</p> </li> <li> <p>Previous experience in luxury hospitality is preferred.</p> </li> <li> <p>Strong knowledge of mocktails, specialty beverages, coffee preparation, and beverage presentation.</p> </li> <li> <p>Familiarity with bar equipment, beverage preparation techniques, and inventory procedures.</p> </li> <li> <p>Basic understanding of food safety and hygiene standards.</p> </li> <li> <p>Good command of spoken English; additional languages are an advantage.</p> </li> <li> <p>Excellent interpersonal and guest service skills.</p> </li> <li> <p>Ability to work under pressure and manage multiple orders efficiently.</p> </li> <li> <p>Flexibility to work shifts, weekends, and public holidays.</p> </li> </ul> </div> <div> Additional Information <p><br></p> </div> <div></div>

<div><br> </div> <div> Job Description <p>The Steward is responsible for maintaining the highest standards of cleanliness, hygiene, and sanitation in all kitchen, food preparation, and back-of-house areas. The role supports the Culinary and Food &amp; Beverage teams by ensuring that kitchen equipment, utensils, crockery, and operational areas are properly cleaned, sanitized, organized, and maintained in accordance with the resort's hygiene and safety standards.</p> <p>Cleaning and Sanitation</p> <ul> <li> <p>Clean, wash, and sanitize kitchen utensils, crockery, cutlery, glassware, pots, pans, and other kitchen equipment.</p> </li> <li> <p>Maintain cleanliness and hygiene in all kitchens, dishwashing areas, storage rooms, and back-of-house facilities.</p> </li> <li> <p>Operate dishwashing machines and other cleaning equipment safely and efficiently.</p> </li> <li> <p>Ensure all cleaned items are properly dried, stored, and ready for operational use.</p> </li> <li> <p>Perform deep cleaning of kitchen floors, walls, drains, exhaust areas, and equipment according to established schedules.</p> </li> </ul> <p>Kitchen Operations Support</p> <ul> <li> <p>Support the Culinary and Food &amp; Beverage teams during daily operations, events, and special functions.</p> </li> <li> <p>Ensure adequate availability of clean utensils, crockery, and equipment during service periods.</p> </li> <li> <p>Assist with the setup and breakdown of kitchen equipment and banquet operations when required.</p> </li> <li> <p>Maintain proper organization of stewarding supplies and equipment.</p> </li> <li> <p>Report damaged, broken, or missing kitchen equipment to the Stewarding Supervisor.</p> </li> </ul> <p>Hygiene, Health, and Safety</p> <ul> <li> <p>Follow all food safety, hygiene, and sanitation procedures in accordance with HACCP principles and local health regulations.</p> </li> <li> <p>Ensure proper segregation and disposal of food waste and other materials.</p> </li> <li> <p>Handle cleaning chemicals safely, following approved procedures and safety instructions.</p> </li> <li> <p>Wear appropriate personal protective equipment (PPE) when performing assigned duties.</p> </li> <li> <p>Immediately report unsafe conditions, equipment malfunctions, and potential hygiene hazards.</p> </li> <li> <p>Maintain personal grooming and hygiene standards in accordance with resort policies.</p> </li> </ul> <p>Equipment and Inventory Management</p> <ul> <li> <p>Handle kitchen equipment, utensils, and cleaning materials carefully to minimize breakage and wastage.</p> </li> <li> <p>Assist in monitoring cleaning supplies and report low stock levels.</p> </li> <li> <p>Ensure proper storage of chemicals and cleaning equipment in designated areas.</p> </li> <li> <p>Support regular inventory checks of stewarding equipment and supplies.</p> </li> <li> <p>Promote efficient use of water, electricity, and cleaning materials in line with the resort's sustainability practices.</p> </li> </ul> <p>Teamwork and General Responsibilities</p> <ul> <li> <p>Work collaboratively with Culinary, Food &amp; Beverage, and other departments to ensure smooth operations.</p> </li> <li> <p>Follow instructions from the Stewarding Supervisor, Executive Chef, and other authorized leaders.</p> </li> <li> <p>Attend departmental briefings, mandatory training sessions, and resort activities.</p> </li> <li> <p>Demonstrate a positive attitude, professionalism, teamwork, and respect toward colleagues.</p> </li> <li> <p>Perform other reasonable duties assigned by management in support of resort operations.</p> </li> </ul> </div> <div> Qualifications <ul> <li> <p>Previous experience as a Steward or Kitchen Steward in a hotel, resort, or restaurant is preferred.</p> </li> <li> <p>Basic understanding of kitchen hygiene, sanitation, and food safety practices.</p> </li> <li> <p>Ability to operate dishwashing machines and cleaning equipment.</p> </li> <li> <p>Basic English communication skills.</p> </li> <li> <p>Ability to work flexible shifts, including weekends and public holidays.</p> </li> <li> <p>Physically fit and capable of standing for extended periods and performing manual cleaning tasks.</p> </li> </ul> </div> <div><br> </div> <div></div>

<p> <strong>Rixos Premium Qetaifan Island North</strong> </p> <p>Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.</p> <p> <strong>Senior Sales Manager</strong> </p> <p>The ideal candidate will be responsible for developing and implementing effective sales strategies, driving revenue growth, building strong client relationships, and identifying new business opportunities to achieve the company's commercial objectives.</p> <p> <strong>Responsibilities</strong> </p> <ul> <li>Develop and implement sales strategies to achieve revenue targets and business objectives.</li> <li>Identify new business opportunities, market segments, and potential clients to expand the customer base.</li> <li>Build and maintain strong relationships with existing clients, corporate accounts, and business partners.</li> <li>Lead, motivate, and support the sales team to achieve individual and departmental targets.</li> <li>Monitor market trends, competitor activities, and industry developments to identify growth opportunities.</li> <li>Prepare sales forecasts, budgets, reports, and performance analyses for management review.</li> <li>Conduct client meetings, sales presentations, negotiations, and contract discussions.</li> <li>Collaborate with Marketing and other departments to develop promotional activities and maximize sales opportunities.</li> <li>Monitor sales performance against established KPIs and implement corrective actions when necessary.</li> <li>Ensure all sales activities comply with company policies, procedures, and brand standards.</li> <li>Maintain accurate client databases, sales records, and pipeline reports.</li> <li>Represent the company at networking events, trade shows, exhibitions, and industry functions as required.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's degree in Business Administration, Sales, Marketing, Hospitality Management, or a related field.</li> <li>Minimum 3 5 years of relevant sales experience, preferably with leadership or supervisory experience.</li> <li>Proven track record of achieving sales targets and driving revenue growth.</li> <li>Strong communication, negotiation, presentation, and interpersonal skills.</li> <li>Excellent leadership, analytical, and problem-solving abilities.</li> <li>Proficiency in Microsoft Office applications and relevant sales or CRM systems.</li> <li>Strong business acumen with the ability to build and maintain long-term client relationships.</li> <li>Ability to work under pressure, manage multiple priorities, and deliver results in a target-driven environment.</li> <li>Excellent command of English &amp; Arabic. Additional languages are an advantage.</li> </ul>

<p>A Guest Relations Manager oversees the guest journey to ensure exceptional service, manages a team to achieve high standards, resolves guest concerns, and analyses guest feedback and operational data. This role requires leadership, strong communication, and a deep passion for guest satisfaction, often requiring experience in front office or operations and proficiency with property management systems like Opera. The manager is responsible for implementing guest service standards, developing staff, managing reputation, and contributing to the hotel's profitability while maintaining service quality. </p> <p>Primary Responsibilities </p> <ul> <li>Develops high quality of positive relationships with all guests, peers, team members, business partners and potential clients. </li> <li>Champion for hotel online and offline reputation. </li> <li>Take ownership of guest voice though TrustYou platform. Reply to guest feedback across all platforms and channels appropriately and in timely manner. Investigate guest comments when necessary. </li> <li>Ensure the integrity of online ratings such as TripAdvisor. </li> <li>Analyze guest feedback and identify areas of improvement. Communicate with concerned department heads and drive action plans. </li> <li>Utilize all guest feedback platforms to analyze trends, eliminate issues and prevent problems. </li> <li>Review industry trends for new and innovative product and service opportunities. </li> <li>Lead the quality meeting. </li> <li>Champion for the hotel brand standards. Work with all department heads to ensure that all areas are compliant and yearly audits are passed successfully. </li> <li>Internally audit the hotel periodically. </li> <li>Champion for employee recognition program to drive further guest engagement. </li> <li>Champion for Sparkle program. Encourages other departments to participate in delivering elevated guest experiences. </li> <li>Conduct regular meetings with associate to check on their service sequences, product knowledge and other relevant information. </li> <li>Obtain feedback from guest and employees then propose on strategies to improve the guest experience. </li> <li>Monitor the entire VIP experience. </li> <li>Ensures that the team is perfectly aware of all the offers available in the hotel and promotes them to the guests. </li> <li>Familiar with the hotel's environment and competing hotel. </li> <li>Ensures that the loyalty program is promoted and endorsed positively to drive enrolment. </li> <li>Enforces hotel policies when required. </li> <li>Spot checks on team members product knowledge and document any areas of improvement. </li> <li>To spot check the executive lounge periodically and engage with the guest during peak periods. </li> <li>Drives upsell and cross sell initiatives. </li> <li>Ensure that loyalty program retro claim is followed up promptly and do not exceed 1%. </li> <li>Ensures that hotel premises and equipment are always well presented and that they remain in good condition. </li> <li>Maximize revenues and effectively control cost. </li> <li>Ensure the lobby area is always compliant to the brand standards. </li> <li>Adhere to all operating standard procedures, hotel policies and brand standards. </li> <li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. </li> <li>Responsible to oversee pre arrival and post departure queries. </li> <li>Ensures employees are representative of the brand. Grooming is in accordance to standard. </li> <li>Spot check on guest room randomly and make a report to ensure rooms are free of defect and fully functional. </li> <li>Maintain a constant, visible physical presence in public areas especially during peak periods. </li> <li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. </li> <li>Monitor and check room allocation for VIPs, elite members and repeaters. </li> <li>Welcome and bid farewell VIPs. </li> <li>Monitor the inventory of office supplies of business centre and guest relations. </li> <li>Monitor and maintain consistent sequence of services. </li> <li>Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. </li> <li>Able to assist front desk operations when required. </li> <li>Ensures the whole team is up to date with the sales priorities for the day, room inventory, business forecast. </li> </ul><p><strong>Desired Candidate Profile</strong></p><h4>Qualifications &amp; Skills: </h4><ul> <li>Minimum 3 years of experience in a similar role at a 5-star hotel; local knowledge will be an advantage. </li> <li>A strong academic background with a degree in Hospitality Management or a related field. </li> <li>A good Russian speaking, and proficiency in additional languages is a plus. </li> <li>Proficiency in front office-related software, including Opera PMS, Microsoft Office applications, CRM systems, and MC software. </li> <li>Strong managerial and leadership abilities, with the capability to lead, mentor, and develop a diverse, multicultural team. </li> <li>Exceptional interpersonal and communication skills, coupled with a warm and professional demeanour to deliver outstanding guest service. </li> </ul> <p>Competencies </p> <ul> <li> Good communication and customer contact skills </li> <li> Service oriented with an eye for details </li> <li> Ability to work effectively and contribute in a team </li> <li> Self-motivated and energetic </li> <li> Must be well-presented and professionally groomed at all times </li> <li> Understanding and ability to work in a multi-cultural environment </li> <li> Embodies competitive spirit and skills based on Accor s capability framework: </li> <li>o Open minded, Guest centric </li> <li>o Self-Confident, Good communication, Team player </li> <li>o Proactive and Initiative and Business Awareness and Improvement</li> </ul>

<p><strong>Reservation Agent</strong></p> <p>The Reservation Agent will be responsible for handling incoming calls, emails, and online bookings, assisting guests with room reservations, and providing exceptional service. This position requires attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced environment.</p> <ul> <li>Handle incoming calls, emails, and online bookings for guest reservations.</li> <li>Accurately process bookings, cancellations, and modifications using the hotel s reservation system.</li> <li>Provide information about hotel services, room types, rates, availability, and amenities to prospective guests.</li> <li>Manage special guest requests, such as early check-in, late check-out, or additional services, ensuring guest satisfaction.</li> <li>Address and resolve guest concerns or complaints related to reservations or room accommodations in a professional and courteous manner.</li> <li>Input guest information, reservation details, and payment information into the hotel s booking system accurately.</li> <li>Update and maintain booking records to avoid overbookings or errors.</li> <li>Send confirmation emails or messages to guests with booking details and pre-arrival instructions.</li> <li>Follow up on no-shows, cancellations, and inquiries to optimize hotel occupancy and ensure customer satisfaction.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>High school diploma or equivalent; a degree in hospitality, business, or a related field is a plus.</li> <li>Previous experience in front office, hospitality, or reservations preferred.</li> <li>Strong verbal and written communication skills.</li> <li>Excellent organizational skills and attention to detail.</li> <li>Ability to handle multiple tasks and work in a fast-paced environment.</li> <li>Knowledge of hotel services, room types, and amenities.</li> </ul>

<p>The Assistant Marketing Manager supports the development and execution of marketing, communications, digital, social media, content, and brand initiatives for Our Habitas Ras Abrouq. The role helps strengthen brand awareness, drive engagement and commercial performance, and ensure that all communications authentically reflect the Our Habitas brand, culture, and guest experience.</p> <p>The position works closely with property leadership, Sales, Revenue, F&amp;B, Wellness, and regional/global marketing teams to bring the resort's stories, experiences, and commercial priorities to life.</p><p><br></p> <p> <strong>DUTIES &amp; RESPONSIBILITIES</strong> </p> <p> <strong>Marketing &amp; Brand</strong> </p> <ul> <li>Support the development and implementation of the property's annual marketing and communications plan.</li> <li>Ensure all marketing activities and collateral are aligned with Our Habitas brand standards and positioning.</li> <li>Support campaigns promoting accommodation, F&amp;B, wellness, experiences, events, and seasonal offerings.</li> <li>Coordinate the production and approval of marketing collateral, promotional materials, presentations, signage, and other brand assets.</li> <li>Identify opportunities to strengthen the positioning and visibility of Our Habitas Ras Abrouq within Qatar and key international markets.</li> <li>Maintain consistency of brand voice, imagery, messaging, and guest-facing communications.</li> </ul> <p> <strong>Digital &amp; Social Media</strong> </p> <ul> <li>Support the planning and execution of digital marketing and social media activities.</li> <li>Coordinate content calendars and ensure regular, relevant, and engaging content across appropriate channels.</li> <li>Work with internal teams, photographers, videographers, agencies, and content creators to produce high-quality visual and written content.</li> <li>Monitor digital and social media performance and recommend opportunities to improve reach, engagement, and conversion.</li> <li>Ensure online information about the property, experiences, offers, and facilities remains accurate and up to date.</li> </ul> <p> <strong>Content &amp; Storytelling</strong> </p> <ul> <li>Develop engaging content that communicates the unique story, experiences, people, culture, nature, and sense of place of Our Habitas Ras Abrouq.</li> <li>Support copywriting and editing for campaigns, newsletters, digital platforms, promotional materials, and internal/external communications.</li> <li>Coordinate photography and content shoots, including planning, logistics, shot lists, and departmental requirements.</li> <li>Maintain an organized library of approved photography, videos, artwork, and marketing assets.</li> </ul> <p> <strong>Campaigns &amp; Commercial Support</strong> </p> <ul> <li>Work closely with Sales and Revenue teams to develop campaigns supporting occupancy, revenue, and business priorities.</li> <li>Support the creation and promotion of packages, offers, events, activations, and experiences.</li> <li>Coordinate campaign timelines and ensure deliverables are completed according to agreed deadlines.</li> <li>Track campaign performance and prepare reports highlighting results and opportunities for improvement.</li> <li>Support partnership and cross-promotional opportunities with relevant brands and organizations.</li> </ul> <p> <strong>PR, Media &amp; Partnerships</strong> </p> <ul> <li>Support PR activities, media visits, influencer stays, familiarization trips, and content collaborations.</li> <li>Coordinate itineraries and property requirements for visiting media, influencers, partners, and content creators.</li> <li>Assist in preparing press materials, property information, fact sheets, and media assets.</li> <li>Support relationships with relevant local partners, tourism stakeholders, lifestyle brands, and community organizations.</li> <li>Ensure collaborations are aligned with the positioning and values of Our Habitas.</li> </ul> <p> <strong>Administration &amp; Coordination</strong> </p> <ul> <li>Assist with marketing budget tracking, purchase requests, invoices, contracts, and related administrative requirements.</li> <li>Coordinate with external agencies, suppliers, and creative partners.</li> <li>Maintain marketing calendars, campaign trackers, reports, and documentation.</li> <li>Participate in commercial and operational meetings as required.</li> <li>Ensure deadlines and agreed marketing deliverables are consistently followed up and completed.</li> </ul> <p> <strong>Leadership &amp; Collaboration</strong> </p> <ul> <li>Build strong working relationships across all departments and encourage collaboration around marketing initiatives.</li> <li>Work closely with operational teams to understand upcoming activities and identify opportunities for storytelling and promotion.</li> <li>Represent the brand professionally when dealing with guests, partners, agencies, media, and other external stakeholders.</li> <li>Support and guide colleagues involved in marketing activities where required.</li> <li>Demonstrate flexibility and actively support wider property initiatives and events.</li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Marketing, Communications, Business, Hospitality, or a related field preferred.</li><li>Previous experience in marketing, preferably within luxury hospitality, lifestyle hotels/resorts, travel, or a premium consumer brand.</li></ul> <p> <strong>Experience</strong> </p> <ul><li>Experience in digital marketing, social media, content creation, and campaign management.</li><li>Strong written and verbal communication skills in English; Arabic or additional languages are an advantage.</li><li>Strong understanding of social media platforms and digital marketing trends.</li><li>Experience coordinating photography, videography, PR, influencers, or creative agencies is advantageous.</li><li>Good commercial awareness and ability to understand marketing performance and business objectives.</li><li>Strong organizational skills with the ability to manage several projects and deadlines simultaneously.</li><li>Proficiency in Microsoft Office; familiarity with content management, social media, design, CRM, or digital analytics platforms is an advantage.</li><li>The statements in this job description are intended to outline the essential duties and level of responsibility of the role. They are not intended to include all responsibilities, duties, or qualifications associated with the position.</li></ul>

<p><strong>How your day looks like:</strong></p> <ul><li>To provide courteous, professional, efficient and flexible service at all times.</li><li>To perform all duties and tasks in the assigned Place of Work</li></ul> <ul><li>To be entirely flexible and adapt to rotate within the different sub-department as assigned.</li><li>To perform all duties and tasks when rotated or assigned to another Department.</li><li>To be fully conversant with all services, activities, facilities Spa and F&amp;B Promotions offered by the hotel and recommend to the guests.</li><li>To perform opening and closing procedures established for the Place of Work as assigned.</li></ul> <ul><li>To have a thorough understanding and knowledge of pool and gym facilities, hours of operation, location of facilities, and emergency procedures.</li><li>To ensure that the Place of Work and surrounding area is kept clean and organized at all times.</li></ul> <ul><li>To monitor operating supplies and reduce spoilage, breakage and wastage.</li><li>To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Spa Manager and Director of Spa if no immediate solution can be found and assure follow up with guests.</li><li>To keep all keys signed out/ in a secure manner and return them at the course of duty.</li><li>To hand over to the Housekeeping Supervisor all Lost &amp; Found items with full and detailed information</li><li>To have a complete understanding of the different cleaning products and their economical use.</li><li>To be familiar with the policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, law and order situations.</li><li>Ensures that health, hygiene and safety regulations are complied.</li><li>To be fully aware and conversant of Mondrian, values and goals and is responsible to integrate them in the day to day operation.</li><li>To be fully aware and conversant of Mondrian environmental Charter and is responsible to integrate them in the day to day operation.</li><li>To be fully aware and conversant of ISO 9001, ISO 14001 policies and procedures and responsible to integrate them in the day to day operation.</li><li>To collect and segregate the recyclable waste from the guest area.</li><li>To use the waste compactor from the garbage room while disposing the general waste.</li></ul> <p><strong>General</strong></p> <ul><li>To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.</li><li>To report for duty punctually wearing the correct uniform at all times as per the grooming standards.</li><li>To maintain a high standard of personal appearance and hygiene at all times.</li><li>To maintain a good rapport and working relationship with employees in the Place of Work and all other departments.</li><li>To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.</li><li>To fully support the Departmental Training Function in the Department assigned.</li><li>To respond to any changes in the Housekeeping Department function as dictated by the hotel.</li><li>To project at all times a positive and motivated attitude and exercise self control.</li><li>To provide a courteous and professional service at all times.</li></ul> <p><strong>OCCASIONAL DUTIES:</strong></p> <ul><li>To assist in carrying out quarterly, bi-yearly, annual inventory of operating equipment.</li><li>To carry out any other reasonable duties and responsibilities as assigned by the Pool and Fitness supervisor, Assistant spa manager and Director of Spa.</li></ul> <p><strong>JOB TASKS:</strong></p> <p></p> <ul><li>Performs all duties in a timely and professional manner</li><li>Turns in lost and found items throughout shift according to hotel procedures</li><li>Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area.</li><li>Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels</li><li>Provide excellent service consistent with the hotels standards operating procedures and brand attributes.</li><li>To attend daily briefing in Pool and Fitness conducted by Spa Manager, Spa director or supervisor.</li><li>To collect Task Sheet, Keys &amp; Tools from the Spa, pool and fitness office &amp; return them at the end of the shift.</li><li>To ensure that you sign out and in for the keys.</li><li>Adheres to all gym area safety standards, including safety procedures for adverse weather conditions</li><li>Demonstrate how to carry out various exercises and routines</li><li>To keep an eye on people indulging in recreational activities on the pool</li><li>Proactively identify hazards or potential hazards and take measures to prevent accidents </li><li>Promptly communicates food and beverage service requests to pool Food and Beverage Servers</li><li>Cleans, maintains, and positions pool furniture</li><li>Picks up trash and dirty towels and repositions chairs throughout shift</li><li>Applies excellent guest relations skills when interacting with guests</li><li>Watch clients do exercises and show or tell them correct techniques to minimize injury and improve fitness</li><li>Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment</li><li>Promptly communicates food and beverage service requests to pool Food and Beverage Servers</li><li>Cleans, maintains, and positions gym furniture</li><li>Picks up trash and dirty towels and repositions chairs throughout shift</li><li>Applies excellent guest relations skills when interacting with guests</li><li>Performs all duties in a timely and professional manner</li><li>Turns in lost and found items throughout shift according to hotel procedures</li><li>Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area.</li><li>Monitors and maintains appropriate inventory of gym towels throughout shift, obtaining clean towels from the laundry and returning dirty towels</li><li>Provide excellent service consistent with the hotels standards operating procedures and brand attributes.</li><li>Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.</li><li>Knowledgeable of hotel facilities and services to answer guest inquiries.</li><li>Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.</li></ul>

<p>The Food &amp; Beverage Server is responsible for delivering exceptional dining experiences through personalized, attentive, and professional service. The role ensures that guests receive high-quality food and beverage service while maintaining the highest standards of hospitality, cleanliness, and operational efficiency.</p> <p>As an ambassador of Our Habitas, the F&amp;B Server creates meaningful connections with guests, embraces the brand's values, and contributes to a welcoming and memorable dining atmosphere.</p> <p> <strong>Guest Experience &amp; Service Excellence</strong> </p> <ul> <li> <p>Welcome guests warmly and professionally, creating a positive first impression.</p> </li> <li> <p>Deliver personalized, attentive, and engaging service in accordance with Our Habitas standards.</p> </li> <li> <p>Present menus, explain food and beverage offerings, and provide recommendations based on guest preferences.</p> </li> <li> <p>Take accurate food and beverage orders and communicate them promptly to the Kitchen and Bar teams.</p> </li> <li> <p>Serve food and beverages according to established service sequences and presentation standards.</p> </li> <li> <p>Anticipate guest needs and respond promptly to requests.</p> </li> <li> <p>Handle guest concerns professionally and escalate matters when necessary.</p> </li> <li> <p>Build positive guest relationships while respecting privacy and cultural differences.</p> </li> </ul> <p> <strong>Food &amp; Beverage Operations</strong> </p> <ul> <li> <p>Prepare restaurant sections and service stations before each shift.</p> </li> <li> <p>Ensure proper table setup, including cutlery, glassware, crockery, and table accessories.</p> </li> <li> <p>Maintain cleanliness, organization, and presentation of dining areas throughout service.</p> </li> <li> <p>Ensure accurate and timely delivery of food and beverage orders.</p> </li> <li> <p>Coordinate effectively with the Kitchen, Bar, and other operational departments.</p> </li> <li> <p>Monitor table service, replenish beverages, and clear used items appropriately.</p> </li> <li> <p>Assist with opening and closing duties, including cleaning, restocking, and equipment preparation.</p> </li> <li> <p>Support special events, private dining experiences, and other F&amp;B activities when required.</p> </li> </ul> <p> <strong>Product Knowledge &amp; Sales</strong> </p> <ul> <li> <p>Maintain thorough knowledge of menus, ingredients, preparation methods, and beverage selections.</p> </li> <li> <p>Understand dietary requirements, food allergies, and available menu alternatives.</p> </li> <li> <p>Recommend suitable food and beverage pairings to enhance the guest experience.</p> </li> <li> <p>Promote menu highlights, seasonal offerings, and special experiences.</p> </li> <li> <p>Apply suggestive selling and upselling techniques naturally and professionally.</p> </li> <li> <p>Remain informed about resort facilities, activities, and experiences to assist guests.</p> </li> </ul> <p> <strong>Hygiene, Safety &amp; Compliance</strong> </p> <ul> <li> <p>Comply with all food safety, hygiene, and sanitation procedures.</p> </li> <li> <p>Maintain excellent personal grooming and hygiene standards.</p> </li> <li> <p>Follow proper food handling, storage, and service practices.</p> </li> <li> <p>Ensure compliance with HACCP principles and applicable Qatar food safety regulations.</p> </li> <li> <p>Report unsafe conditions, equipment defects, and hygiene concerns immediately.</p> </li> <li> <p>Follow established procedures for allergen management and guest dietary restrictions.</p> </li> <li> <p>Handle equipment and service materials responsibly to minimize breakage and waste.</p> </li> </ul> <p> <strong>Cashiering &amp; Administrative Responsibilities</strong> </p> <ul> <li> <p>Accurately process guest orders and transactions through the Point-of-Sale (POS) system.</p> </li> <li> <p>Present bills correctly and process payments in accordance with company procedures.</p> </li> <li> <p>Ensure proper handling of cash, card payments, and room charges.</p> </li> <li> <p>Report billing discrepancies and operational concerns promptly.</p> </li> <li> <p>Maintain accurate records of transactions and assigned operational checklists.</p> </li> </ul> <p> <strong>Teamwork &amp; Collaboration</strong> </p> <ul> <li> <p>Work collaboratively with colleagues to ensure smooth and efficient operations.</p> </li> <li> <p>Participate actively in daily briefings, departmental meetings, and training sessions.</p> </li> <li> <p>Support colleagues during peak operational periods.</p> </li> <li> <p>Communicate clearly and professionally with supervisors and team members.</p> </li> <li> <p>Demonstrate flexibility in supporting different F&amp;B outlets and service areas.</p> </li> <li> <p>Contribute to a positive, inclusive, and respectful working environment.</p> </li> </ul> <p> <strong>Learning &amp; Development</strong> </p> <ul> <li> <p>Participate in mandatory training, service development programs, and departmental initiatives.</p> </li> <li> <p>Continuously improve food and beverage knowledge and technical service skills.</p> </li> <li> <p>Apply feedback constructively to enhance individual performance.</p> </li> <li> <p>Demonstrate commitment to personal growth and professional development.</p> </li> <li> <p>Support the resort's service excellence and guest satisfaction initiatives.</p> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>High school diploma or equivalent; hospitality-related qualifications are an advantage.</p> </li> <li> <p>Previous experience as an F&amp;B Server, Waiter, or Waitress, preferably in a luxury hotel, resort, or upscale restaurant.</p> </li> <li> <p>Good knowledge of food and beverage service procedures.</p> </li> <li> <p>Familiarity with POS systems and basic cashiering procedures.</p> </li> <li> <p>Good command of spoken and written English; additional languages are an advantage.</p> </li> <li> <p>Knowledge of food safety and hygiene standards.</p> </li> <li> <p>Ability to work flexible shifts, including weekends and public holidays.</p> </li> </ul>