Airline Ticketing Agent Jobs

About Asfary Asfary is a Qatar-based online travel marketplace specializing in airlines, hotels, and travel services, serving VVIP, corporate, and leisure travellers across the region. Operating under Safe Flight Solutions L. L. C. - an IATA-accredited group with over a decade in aviation and travel, Asfary is now expanding its outbound travel offering across the GCC and Southeast Asia. The Role We're looking for an experienced Ticketing Executive to manage end-to-end flight ticketing operations , from fare sourcing and GDS bookings to reissues, refunds, and client servicing. You'll be the technical backbone of our travel operations, ensuring every booking is accurate, competitively priced, and issued on time. Key Responsibilities Source and issue airline tickets via GDS (Amadeus), applying fare rules, routing logic, and class-of-service requirements accurately Handle reissues, revalidations, refunds, and voluntary/involuntary schedule changes Prepare fare comparisons and present multiple routing/fare options to clients and corporate accounts Coordinate with airlines directly on complex fares, disputes, and special requests Maintain accurate records of PNRs, ticket numbers, and cost breakdowns for internal reporting Support corporate and VIP travel bookings with a high standard of accuracy and turnaround time Stay current on fare rules, airline policies, and GDS system updates What You'll Need Minimum 3–5 years of hands-on ticketing experience in a travel agency, airline, or GDS environment IATA GDS Fares and Ticketing certification (required) Strong working knowledge of Amadeus (other GDS platforms a plus) Solid understanding of fare construction, routing rules, and complex itinerary pricing Excellent attention to detail and ability to work under time pressure Strong written and verbal communication skills in English (additional languages a plus) Prior experience with corporate/VIP travel accounts is an advantage Why Join Asfary Be part of a fast-growing travel marketplace backed by an established aviation group, with real opportunity to grow as we expand into new markets and product lines across the region.???? To apply, send your CV to support@asfary.com or apply directly via Linked In.

Primary Purpose Of The Job<br><br>To ensure compliance with aviation regulations and industry best practices, providing expert advice on aviation safety, operational efficiency, and regulatory adherence to support the organization’s aviation operations.<br><br>Required Experience And Skills<br><br>Knowledge: In-depth understanding of aviation safety regulations, standards, and operational requirements.<br><br>Skills: Strong analytical, communication, and advisory skills; ability to prepare reports and provide safety recommendations.<br><br>Experience: 8+ years in aviation safety or operational roles, with proven experience in implementing safety initiatives and compliance measures.<br><br>Educational Qualifications<br><br>Qualifications: Bachelor’s degree in Aviation Science, Aeronautical Engineering, or a related field, or equivalent.

<p>Provide technical expertise and strategic support in the field of aviation security. Contribute to the development of aviation security (AVSEC) policies, programs, and frameworks. Support initiatives and strengthen compliance oversight activities. Review aviation security programs and ensure their implementation in accordance with applicable standards. Enhance inspection practices and corrective action processes. Support capacity building and the professional development of teams. Provide technical advisory and contribute to informed decision-making. Lead and support strategic aviation security projects.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>10+ Years of Experience</li><li>Minimum Qualification Bachelor's in aviation security or related field</li><li>Ability to analyze compliance gaps and develop effective solutions</li><li>Ability to conduct inspections and audits</li><li>Ability to verify compliance in a professional manner</li><li>Ability to apply regulatory requirements within operational environments</li><li>Ability to coordinate effectively with internal and external stakeholders</li><li>Strong communication skills in both operational and regulatory contexts</li><li>Strategic thinking capability</li><li>Ability to provide advanced technical advisory</li><li>Ability to lead complex initiatives</li><li>Ability to build capacity through training, mentorship, and guidance</li></ul>

Role Summary We are seeking an experienced and Licensed Aircraft Engineer to perform, supervise, and certify aircraft maintenance activities, ensuring safe, efficient, and reliable flight operations. The role supports Heavy Base Maintenance activities while maintaining compliance with regulatory and company standards.<br>Key Responsibilities Perform and certify aircraft maintenance tasks in accordance with approved procedures and regulations. Supervise technicians and mechanics, ensuring high standards of workmanship and safety. Troubleshoot technical issues and maintain aircraft serviceability to meet operational requirements. Ensure maintenance activities are completed on time and to customer and company quality standards. Provide technical guidance, coaching, and on-the-job training to maintenance personnel. Comply with all safety, quality, environmental, and data protection requirements.<br>Requirements Diploma or Degree in Aircraft Maintenance/Engineering. Valid ICAO/EASA Aircraft Maintenance License with B1/B2 approval. Certificate of Release to Service (CRS). Minimum 7 years of authorization experience on A350, B777, and/or B787 aircraft. Strong leadership, communication, and problem-solving skills. Ability to work effectively in a fast-paced, high-pressure maintenance environment. Must be immediately available to join. Good English communication skill.

<p>Maintain launch/recover UC-35 Cessna Citation aircraft. Troubleshoot malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing, pneudraulic, engines, auxiliary power unit, and ventilation and heating systems.</p><p>Principal Accountabilities:</p><ul><li>Operationally checks repaired or modified systems for proper operation.</li><li>Performs quality maintenance on assigned aircraft in accordance with federal aviation regulations, original equipment manufacturers, or military technical orders as specified in the statement of work instructions.</li><li>Repair and replace aircraft structures, such as wings and fuselage, and functional components including rigging, surface controls, and plumbing and hydraulic units, using hand tools, power tools, machines, and associated equipment.</li><li>Read and interpret manufacturers' and maintenance manuals, service bulletins, and other specifications to determine feasibility and method of repairing or replacing malfunctioning or damaged components.</li><li>Examine engines for oil leaks, and listens to operating engine to detect and diagnose malfunctions.</li><li>Inspect turbine blades to detect cracks or breaks.</li><li>Test engine operation, using troubleshooting procedures and diagnostic test equipment, to identify source of malfunction.</li><li>Replace or repair worn or damaged components using hand tools, gauges, and test equipment.</li><li>Remove and install engine from aircraft.</li><li>Disassemble and inspect parts for wear, warping, or other defects.</li><li>Repair or replace defective engine parts and reassembles and installs engine in aircraft.</li><li>Perform miscellaneous duties to service aircraft, including flushing crankcase, cleaning screens, greasing moving parts, and checking brakes.</li><li>May service engines and airframe components at line station making repairs, short of overhaul, required to keep aircraft in safe operating condition.</li><li>May specialize in work, repair and modification of structural, precision, and functional spare parts and assemblies.</li><li>May specialize in engine repair.</li><li>Perform other qualified duties as assigned.</li></ul><p>Knowledge &amp; Skills</p><ul><li>Knowledge of aircraft sub-systems, including maintenance parameter, systems operation, limitations, and technical orders.</li><li>Ability to become qualified and perform engine runs for the aircraft type they are assigned to support.</li><li>Ability to read, write, and interpret technical duties is required.</li><li>Ability to communicate effectively with all levels of employees throughout the organization.</li><li>Proven track record demonstrating adaptability to change and the ability to respond to challenges in a changing environment.</li></ul><p>Minimum Qualifications:</p><ul><li>Valid FAA A&amp;P Certificate Required.</li><li>All mechanics assigned to perform maintenance on FAA certified aircraft must meet FAA requirements.</li><li>Recent full-time experience in aviation maintenance with the assigned aircraft during the past 12 months.</li><li>Three (3) or more years aircraft mechanic experience as an aircraft mechanic on assigned aircraft required, five (5) years preferred.</li><li>Six (6) months of flight line and overhaul &amp; inspection experience</li><li>Completion of formal maintenance training on assigned aircraft is desired.</li><li>Qualified by the appropriate USG armed forces aircraft mechanic maintenance course or civilian equivalent training.</li><li>High school diploma or equivalent.</li><li>Tools are provided by Amentum.</li></ul><p>Security Clearance Requirements:</p><ul><li>Must be able to obtain and maintain a US Govt DoW Secret Security Clearance. Must be able to obtain and maintain facility credentials and authorization. US Citizenship is Required to hold a US Govt Secret Clearance, and facility credentials and authorization to work at this facility.</li></ul><p>Physical Requirements/Working Environment</p><ul><li>Must be able to walk and stand on level and/or inclined surfaces for extended periods throughout the day.</li><li>Must be able to climb stairs, ramps, ladders and work stands.</li><li>Must be able to crouch, crawl, grasp or handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders.</li><li>May be required to carry, push or pull up to and may exceed 50 pounds.</li><li>May be required to lift up to 50 pounds to height of four feet and be required to lift up to 35 pounds to height of 7 feet.</li><li>May be required to see aircraft in flight, read dials/gauges, identify small objects and hand tools.</li><li>Must be able to type using a standard keyboard to communicate through e-mail and various software applications.</li><li>Must be able to see imperfections, micrometer readings and other small scales.</li><li>Must be able to read and interpret newspaper and typewritten print.</li><li>Must be able to communicate by voice and detect sounds by ear over telephone.</li><li>Must be able to distinguish color and judge three dimensional depths.</li><li>May be required to operate power vehicles, machinery, hand tools, ground support equipment, fork lift, APU, etc.</li><li>Must have minimum 20/100 near and far vision, correctable to 20/20.</li><li>Must be capable of living and working in a potentially hostile environment for an extended period.</li><li>May be required to respond to a wide variety of operational circumstances, including extreme weather conditions and rudimentary infrastructure.</li><li>May be exposed to extreme noise from turbine and jet engine aircraft.</li><li>May be exposed to fumes or airborne particles. May be exposed to electrical shock hazards or work near moving mechanical parts, vehicles, or aircraft.</li><li>Must be able to travel internationally to and between remote locations in austere and/or hostile environments.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Valid FAA A&amp;P Certificate Required.</li><li>All mechanics assigned to perform maintenance on FAA certified aircraft must meet FAA requirements.</li><li>Recent full-time experience in aviation maintenance with the assigned aircraft during the past 12 months.</li><li>Three (3) or more years aircraft mechanic experience as an aircraft mechanic on assigned aircraft required, five (5) years preferred.</li><li>Six (6) months of flight line and overhaul &amp; inspection experience</li><li>Completion of formal maintenance training on assigned aircraft is desired.</li><li>Qualified by the appropriate USG armed forces aircraft mechanic maintenance course or civilian equivalent training.</li><li>High school diploma or equivalent.</li><li>Tools are provided by Amentum.</li><li>Must be able to obtain and maintain a US Govt DoW Secret Security Clearance. Must be able to obtain and maintain facility credentials and authorization. US Citizenship is Required to hold a US Govt Secret Clearance, and facility credentials and authorization to work at this facility.</li><li>Must be able to walk and stand on level and/or inclined surfaces for extended periods throughout the day.</li><li>Must be able to climb stairs, ramps, ladders and work stands.</li><li>Must be able to crouch, crawl, grasp or handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders.</li><li>May be required to carry, push or pull up to and may exceed 50 pounds.</li><li>May be required to lift up to 50 pounds to height of four feet and be required to lift up to 35 pounds to height of 7 feet.</li><li>May be required to see aircraft in flight, read dials/gauges, identify small objects and hand tools.</li><li>Must be able to type using a standard keyboard to communicate through e-mail and various software applications.</li><li>Must be able to see imperfections, micrometer readings and other small scales.</li><li>Must be able to read and interpret newspaper and typewritten print.</li><li>Must be able to communicate by voice and detect sounds by ear over telephone.</li><li>Must be able to distinguish color and judge three dimensional depths.</li><li>May be required to operate power vehicles, machinery, hand tools, ground support equipment, fork lift, APU, etc.</li><li>Must have minimum 20/100 near and far vision, correctable to 20/20.</li><li>Must be capable of living and working in a potentially hostile environment for an extended period.</li><li>May be required to respond to a wide variety of operational circumstances, including extreme weather conditions and rudimentary infrastructure.</li><li>May be exposed to extreme noise from turbine and jet engine aircraft.</li><li>May be exposed to fumes or airborne particles. May be exposed to electrical shock hazards or work near moving mechanical parts, vehicles, or aircraft.</li><li>Must be able to travel internationally to and between remote locations in austere and/or hostile environments.</li></ul>

Transport & Ramp Operations Team Leader – Aviation Catering Logistics ???? Doha, Qatar<br><br> ???? Qatar Airways ✈️ Aviation & Airport Operations Full-time On-site<br><br>The Context Qatar Airways, the award-winning national carrier of Qatar, is seeking a Transport Team Leader to manage ground transport, catering delivery, and ramp dispatch operations at Hamad International Airport. Operating in a high-density hub environment, the role ensures strict adherence to on-time performance (OTP), airside safety standards, and flawless flight loading across passenger, charter, and VIP aircraft.<br><br>What The Role Covers<br><br>Airside Fleet Dispatch & Catering Delivery You lead the real-time dispatch and execution of catering transport fleets across all aircraft turnarounds, including complex ultra-long-haul and VIP flights. You ensure all loading, offloading, and hi-loader vehicle positioning strictly align with airline specifications, food safety regulations, and airport ramp safety protocols.<br><br>Operations Management & Root Cause Incident Analysis You conduct thorough Voyage Report (VR) investigations for operational delays or discrepancies within the transport department, identifying root causes and defining corrective actions. You track On-Time Performance (OTP) data, oversee vehicle maintenance logs, and ensure airside safety and PPE compliance across all operational teams.<br><br>Resource Rostering & Team Leadership You oversee shift scheduling, overtime allocation, and vacation planning for catering drivers and equipment operators under the guidance of Duty Supervisors. You evaluate team performance, manage equipment allocation (tablets, radios, temperature probes), and identify targeted training needs for new and existing operational staff.<br><br>Candidate Profile<br><br>High School Diploma with 2+ years of relevant experience, or a Bachelor's Degree with 1+ years of experience in airport ground or catering transport operations Valid Heavy Goods Vehicle (HGV) driving license Hands-on knowledge of aircraft loading procedures, hi-loader catering vehicles, and ground fleet management Experience in airside operations, shift rostering, and leading driver or equipment operator teams Fluent in professional spoken and written English, with high attention to detail and ability to work under pressure in shift environments<br><br>Why This Role Stands Out - Supply Tech Nexus Take Managing airside logistics and fleet dispatch at Hamad International Airport offers unmatched operational exposure within one of the world's premier aviation hubs. Ground handling and airline catering logistics demand minute-by-minute accuracy, making high-performing shift leaders vital to maintaining global flight schedules.<br><br>As Qatar Airways continues to expand its global flight network, operational team leaders with direct airside HGV experience, ramp safety mastery, and shift rostering capabilities remain crucial assets. This role provides an ideal step-up for ground logistics professionals seeking supervisory experience within a world-class airline environment.<br><br>Salary Benchmark - Qatar Market (2024/2025) For a Transport Team Leader / Coordinator With 2–4 Years Of Experience, Based In Doha<br><br>Base salary: QAR 12,000 - 18,000/month<br><br>Curated and published by Supply Tech Nexus - the job platform dedicated to supply chain and logistics professionals across the MENA & GCC region.<br><br>Victor L. | Supply Tech Nexus | Logistics<br><br> WMS SAP GCC Region

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><p>Assist in managing the daily operations of the Reservations Department.</p><br></li><li><p>Supervise and support reservation agents to ensure accurate and timely handling of bookings.</p><br></li><li><p>Monitor reservation requests, cancellations, amendments, and special arrangements.</p><br></li><li><p>Ensure all reservations are processed according to hotel standards and procedures.</p><br></li><li><p>Support revenue optimization by monitoring room availability, rates, and restrictions.</p><br></li><li><p>Coordinate with Revenue Management regarding promotions, inventory control, and rate updates.</p><br></li><li><p>Handle guest inquiries, VIP bookings, and complex reservation issues.</p><br></li><li><p>Ensure proper follow-up on guest requests and special occasions.</p><br></li><li><p>Review reservation reports and identify discrepancies or operational concerns.</p><br></li><li><p>Train, coach, and guide reservation team members.</p><br></li><li><p>Ensure compliance with hotel policies, standards, and procedures.</p><br></li><li><p>Maintain effective communication with Front Office, Sales, and other departments.</p><br></li><li><p>Assist in preparing departmental reports and performance updates.</p><br></li><li><p>Support the Reservation Manager during peak periods and operational requirements.</p><br></li></ul> </div>

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.<br><br>Key Job Responsibilities:<br><br>Assist guests in making room reservations through various communication channels, including phone, email, and online platforms. Provide information about room availability, rates, and hotel amenities. Ensure accurate and efficient processing of guest reservations. Address guest inquiries and concerns related to bookings and accommodation. Verify guest information and payment details to confirm reservations. Offer assistance and recommendations to guests based on their preferences and needs. Promote special offers, packages, and discounts to enhance the guest experience. Maintain up-to-date knowledge of hotel policies, procedures, and room types. Collaborate with the reservations team to ensure accurate room inventory management. Assist with group reservations and bookings as needed. Uphold a high standard of customer service and professionalism in all interactions. Participate in ongoing training to improve reservation skills and knowledge. Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation. Adhere to the company’s environmental, health, and safety procedures and policies.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a detail-oriented Reservation Agent to assist customers with booking reservations, providing information on services, and ensuring customer satisfaction.</p> <p>This position is based at Riviera Rayhaan by Rotana Doha.<br><br>Job Responsibility:<br>- Answering incoming calls, emails, and messages to assist customers with booking reservations.<br>- Providing information on available services, rates, and packages to customers.<br>- Processing reservations accurately and in a timely manner.<br>- Handling customer inquiries, complaints, and requests with professionalism and efficiency.<br>- Collaborating with other departments to ensure smooth coordination of reservations.<br>- Maintaining updated knowledge of company policies, procedures, and services.<br>- Providing exceptional customer service to ensure customer satisfaction and loyalty.<br><br>Candidate Requirements:<br>- High school diploma or equivalent; college degree is a plus.<br>- Proven experience in a customer service role, preferably in the hospitality industry.<br>- Excellent communication skills, both verbal and written.<br>- Strong computer skills and ability to learn new software quickly.<br>- Ability to work under pressure in a fast-paced environment.<br>- Strong attention to detail and organizational skills.<br>- Ability to multitask and prioritize tasks effectively.<br>- Willingness to work flexible hours, including evenings, weekends, and holidays.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Reservation and Reception Manager is responsible for overseeing both reservation and front desk functions to ensure efficient guest services and seamless operations. They manage reservations, coordinate guest arrivals and departures, and supervise reception staff to uphold service standards and enhance guest experiences. Additionally, Reservation and Reception Managers play a crucial role in optimizing room occupancy, resolving guest inquiries, and implementing strategies to drive revenue and customer satisfaction. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Supervise and coordinate all aspects of reservation and front desk operations to ensure efficient and exceptional guest service delivery.</p><br> <p>Manage reservations, including processing bookings, modifying reservations, and handling cancellations, to optimize room occupancy and revenue.</p><br> <p>Oversee the reception area, greeting guests, checking them in and out, and addressing any inquiries or concerns to ensure a smooth and welcoming experience.</p><br> <p>Train, mentor, and motivate reservation and reception staff, providing ongoing guidance and support to uphold service standards and achieve performance goals.</p><br> <p>Monitor reservation trends, occupancy rates, and revenue performance, analyzing data to identify opportunities for revenue optimization and operational improvement.</p><br> <p>Collaborate with sales and marketing teams to develop and implement promotional strategies and packages to drive bookings and revenue growth.</p><br> <p>Ensure compliance with hotel policies, procedures, and safety standards, maintaining a safe and secure environment for guests and staff.</p><br> <p>Handle guest complaints and resolve issues effectively, demonstrating professionalism, empathy, and a commitment to guest satisfaction.</p><br> <p>Maintain accurate records of guest information, payments, and preferences, ensuring confidentiality and compliance with data protection regulations.</p><br> <p>Stay updated on industry trends, technologies, and best practices in reservation and reception management, continuously seeking opportunities for innovation and improvement.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficiency in reservation management systems and front desk operations to effectively handle guest bookings, check-ins, and check-outs.</p><br> <p>Strong leadership and supervisory abilities to manage reservation and reception teams, delegate tasks, and ensure smooth operations.</p><br> <p>Excellent communication and interpersonal skills to interact with guests professionally, address inquiries, and resolve issues.</p><br> <p>Knowledge of hotel policies, procedures, and room types to provide accurate information and recommendations to guests.</p><br> <p>Sales acumen to upsell additional services, packages, and promotions, maximizing revenue and enhancing guest experiences.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Guest Relations L3<br>Hotel Management Standards and Procedures L3<br>Hotel Marketing L3<br>Issues Management L3<br>Leadership<br>Quality<br>Reservation Management L3<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Hospitality or Hotel Management<br><br><br><br> </div>

???? Application System Analyst – ARMS<br>We are seeking a skilled Application System Analyst specializing in Aviation ERP systems. The candidate must possess good SQL skills and extensive experience with reporting tools such as Report Builder and Crystal Reports. This role involves providing Level 1 support (technical/functional) to in-house staff, building complex SQL queries, extracting information from databases, and customizing reports to meet business needs.<br>Functional Consultant and L1 Support to various ARMS Modules for Operations Function ARMS on TAB (EFB) – i Pad/Desktop ARMS – FOSS/LITEARMS - CMSSARMS – SQMSARMS – ITMSARMS – HFDMARMS – CREWPORTAL<br>Key Responsibilities and Accountabilities<br>ARMS System Modules and ARMS on TAB (EFB) – ROLES & RESPONSIBILITIESResponsible for providing first level of system and technical support: troubleshoot end-user reported system relates requests and issues. Classify the issue as appropriate into bug report (br), service request (sr) or change/new request (cr/nr). Coordinate with the end-users for the day-to-day reported issues and queries and advise them on the program functions keeping in mind the already implement logic, formulas and procedures. Assessment of the crs/nrs from the end-user’s departments and once change is accepted coordinate the change with end-users and vendors through the development as applicable keeping in mind the priority of the Change request. Track the crs/nrs across all the phases - scoping, quote approval, uat, release and sign-off As applicable, prepare quick reference/idiot guides and flow charts to simplify the end-users understating of the system process/procedure and training the end-users on the system as may be applicable for job profile/assignment of that end-user. Provide subject matter expertise on the various operations functions as per the aviation best practices. System access control, master configuration and administration as approved and applicable. Liaising with different teams within the vendor’s company and it department in fixing integration related issues of various arms modules Provide level 1 support for electronic flight bag (efb) hardware – like ipads, docking station, charging cable, airprint, wi-fi etc. And escalate it to other teams within the it department for fix if necessary. Periodic efb ipad battery health integrity check in accordance with the ci-79 battery health check procedure. Review and procure the jeppesen jeppview subscriptions for the ops doha and outstation requirements based on the upcoming outstation bases/new contracts. Setting up the efb program in the outstation bases in collaboration with the operations/engineering staff by advising and assisting them with the pre-requisites and training. Providing support to operations for flight crewing, rostering roster maintenance and support ops training with the license checks and expiry. Completing the master configuration of the crew and a/c in the foss and cmss systems in the event of allocation/reallocation of the crew and a/c to doha or outstation bases and assist the outstation base coordinator and the crew the system training remotely or onsite as may be possible. Assisting operations with the client performance report for the monthly billing all resolving all billing related issues with high priority without affecting the billing period. Understanding the license checks, document validity and expiry and providing support to operations for flight crewing, rostering, roster maintenance and training record upkeep. Taking care of end-users reported issues from doha and outstation departments for hira, audit, rdar, occurrence/meeting manager, mor, mems etc -sqms Add/edit exceedance and phase configuration for helicopter flight data monitoring (hfdm) and redetecting the flights/exceedance as applicable based on the request by hfdm manager following the already established procedures of internal change request.<br>GENERAL AVIATION – SKILL SETSExpert-level understanding of aviation domain Requirement analysis and business process modelling for user organizations, through meetings, discussions and other requirement elicitation tools Solution definition and mapping of customer business process to appropriate processes and functions in the business application (software) Prepare process documentation and solution definition reports gap analysis, requirement definition and translation into functional and technical software requirements Anchor software implementation roll-out programs, through various phases such as user acceptance testing, user training, data load and cut-over responsibilities include preparation of various artefacts such as training materials, test cases etc. and execution of activities such as conducting training programs, software validations etc provide key user training and support customer to ensure sign off at each milestone as per project plan should have strong business processes understanding in specified domain good communication & presentation skills coordinate with various teams both outside and within GHC for the integration of the various arms modules with upcoming AMOS and sap project.<br>Performance Indicators Numbers of internal customer complaints Average time elapsed for problem resolution and assigned tasks Percentage of Network up time. Percentage of Servers up time.<br>Communications & Working Relationships Internal:All GHC departments<br>External:Contractors Vendors Telecom and Broadband agencies<br>Qualifications, Experience & Skills Qualifications:Engineering Degree/Diploma – Aviation/Aeronautics stream will be an added advantage Experience on leading aviation ERP system will be an added advantage<br>Experience:Minimum 5 years of relevant experience<br>???? Interested candidates are invited to submit their CV through the Gulf Helicopters Company Careers Portal or Recruitment Email: recruitment@gulfhelicopters.com

Company Description<br><br>Rixos Premium Qetaifan Island North stands as a premier luxury destination on the dynamic, man-made Qetaifan Island off the coast of Lusail, Doha. Operating under the renowned Accor umbrella, this five-star resort seamlessly blends high-end hospitality with adrenaline-pumping entertainment, making it one of Qatar’s most sought-after lifestyle and leisure hubs.<br><br>Job Description<br><br>Join our team as a Reservation Agent in Lusail, Qatar, where you'll be the first point of contact in creating an exceptional guest experience. As a Reservation Agent, you are instrumental in setting the tone for our guests' stay by providing warm, professional, and efficient service from the moment they reach out to us. You will combine your passion for hospitality with your organizational skills to manage reservations, maximize revenue opportunities, and ensure every guest feels valued and welcomed.<br><br>Deliver consistently exceptional, friendly, and engaging service to all reservation inquiries via phone, email, and online channels Process room reservation requests accurately and efficiently, entering guest information and rooming lists into the Property Management System (PMS) Maximize revenue potential through strategic upselling of room categories, packages, and property amenities while maintaining guest satisfaction Provide comprehensive information about property facilities, services, and local attractions to assist guests with their stay planning Address special requests and guest preferences with empathy and creativity, ensuring personalized experiences Maintain accurate and up-to-date guest information across all distribution channels and reservation systems Analyze booking patterns and market trends to support revenue optimization strategies Collaborate with front office, housekeeping, and management teams to ensure seamless guest transitions and operational efficiency Respond promptly to guest inquiries and concerns, demonstrating problem-solving skills and a commitment to guest satisfaction Update and manage reservation systems in real-time, ensuring data integrity and preventing overbooking Develop knowledge of regional and local market dynamics, competitors, and destination events to provide informed recommendations<br><br>Qualifications<br><br>**Required Skills and Experience:**<br><br>Proficiency with Property Management Systems (PMS) and Revenue Management Systems (RMS) Strong knowledge of hotel reservation systems and multiple distribution channels Excellent verbal and written communication skills in English Demonstrated customer service excellence with a guest-focused mindset Proven ability to multitask and manage multiple reservations simultaneously Strong attention to detail and accuracy in data entry Solid understanding of hotel operations and reservation procedures Ability to work flexibly, including potential shift work and weekend availability Problem-solving skills with the ability to handle guest requests and concerns professionally Sales and upselling ability with a goal-oriented approach<br><br>Preferred Skills And Experience<br><br>Previous experience as a Reservation Agent or in a similar hospitality role Familiarity with regional and local market dynamics in the Middle East Knowledge of local competitors and destination events in Qatar Experience with multiple reservation platforms and booking channels Multilingual capabilities (Arabic language skills are a plus) Hospitality or customer service certification or training Experience in a luxury or upscale hotel environment Familiarity with revenue management principles and practices

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Reservation agent - QHR <p><strong>Role</strong></p><br> <p>We are currently looking for a <strong>Reservations Agent </strong>to join the team of associates at a ultra luxury hotel in Doha. The&nbsp;<strong>Reservations Agents</strong> are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels' profitability.</p><br> <p><strong>Key expectations of this role are</strong></p><br> <ul><li>Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently.</li><li>Effectively communicating and prioritising your tasks in an engaging, refined and intuitive manner.</li><li>Responding to all guest enquiries in an engaging manner whilst using the hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.</li></ul> <p><strong>Profile</strong></p><br> <ul><li>Paying exceptional attention to detail by not comprising on quality standards.</li><li>The ability to work in a team and build relationships with the others.</li><li>Being organised and proactive in managing your tasks.</li><li>Good communications skills in order to handle complex guests' requests. </li><li>Having good knowledge of the Opera property management system.</li></ul> <p>All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it's our Calling.</p><br> <br> <br> </div>

<p>POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 260000CO <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Engineering <br> <br> <ul><li><span>Closing Date:</span> <span>2026-09-08</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br><br> <br> Ref # <br> 260000BD <br><br> <br> Location <br> Qatar-Doha <br><br> <br> Job family <br> Cabin Crew &amp; Cabin Services <br><br> <br><br> <br><br> <br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br><br> <br> Ref # <br> 260000B0 <br><br> <br> Location <br> Qatar-Doha <br><br> <br> Job family <br> Cabin Crew &amp; Cabin Services <br><br> <br><br> <br><br> <br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br><br> <br> Ref # <br> 260000BA <br><br> <br> Location <br> Qatar-Doha <br><br> <br> Job family <br> Cabin Crew &amp; Cabin Services <br><br> <br><br> <br><br> <br><br> <br><br> </div>

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