Active Directory Jobs - Doha Qatar

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> </p> <p> Deep hands on experience with:</p> <p>penetration test (pentest)</p> <p> Active Directory security</p> <p> Microsoft Entra ID security</p> <p> Conditional Access, MFA, Identity Protection</p> <p> Strong PAM / PIM implementation experience</p> <p> SOC level understanding of identity attack detection and response</p> <p> Govern roles, service principals, and app registrations</p> <p> Secure Entra ID Connect / Cloud Sync architecture</p> <p>Privileged Access Management (PAM / PIM)</p> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required Experience &amp; Skills</p> <p> 8+ years in Identity Security / Security Engineering</p> <p>Joining time frame: 2 weeks (maximum 1 month)</p><p></p></section>

Job Summary:We are looking for an experienced IT Infrastructure Specialist / Engineer to design, implement, administer, and maintain enterprise IT infrastructure across cloud and on-premises environments. The ideal candidate should have hands-on experience with Microsoft Azure, Google Cloud Platform (GCP), Windows Servers, Active Directory, Microsoft 365/Exchange Online, virtualization, networking, and storage technologies.<br>Key Responsibilities:Design, deploy, and maintain IT infrastructure across Azure, GCP, and on-premises environments. Administer cloud services including compute, databases, storage, and Platform-as-a-Service (Paa S) solutions. Install, configure, and maintain Windows servers, operating systems, and virtualization platforms. Deploy and manage servers, storage systems, and infrastructure components. Monitor infrastructure performance and troubleshoot hardware, software, and network issues. Configure and support network devices including switches, routers, and related infrastructure. Manage cloud and on-premises storage solutions. Maintain Active Directory, Microsoft Exchange Online/Microsoft 365, and related services. Prepare and maintain infrastructure documentation, procedures, and technical reports. Ensure infrastructure security, availability, and business continuity. Participate in 24/7 operational support and on-call activities when required.<br>Required Skills & Experience:Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience managing enterprise IT infrastructure. Strong hands-on experience with:Microsoft Azure Google Cloud Platform (GCP) Windows Server Administration Active Directory (AD) Microsoft Exchange Online / Microsoft 365SQL Server (basic administration) Virtualization technologies Enterprise Storage Solutions Networking (Switches, Routers, TCP/IP, DNS, DHCP) Experience in monitoring, troubleshooting, and performance optimization. Strong documentation and reporting skills. Excellent analytical and problem-solving abilities. Preferred Qualifications Microsoft Azure Certifications Google Cloud Certifications VMware or Hyper-V Certifications ITIL Foundation Certification Microsoft Windows Server Certifications

Position Overview We are seeking an experienced Windows System Administrator to ensure the stability, security, and performance of our IT infrastructure. The role involves managing Windows servers, Active Directory, virtualization, and storage environments, while supporting users and maintaining business continuity through robust backup and disaster recovery processes.<br>Key Responsibilities:<br>Administer and maintain Windows servers, Active Directory, DNS, DHCP, Group Policies, and user accounts. Manage system access rights, credentials, permissions, and storage allocations. Perform installation, configuration, patching, and upgrades of hardware, operating systems, and software applications. Monitor and optimize system performance, availability, and capacity, ensuring proactive issue resolution. Implement and maintain backup, disaster recovery, and failover procedures to safeguard business data. Manage and support virtualization platforms (VMware/Hyper-V) and associated infrastructure. Develop and maintain automation scripts (e.g., Power Shell) to streamline administration tasks. Ensure compliance with security standards, patch management, and system hardening best practices. Support cloud and hybrid environments (Azure Active Directory, Microsoft 365) where applicable. Coordinate hardware upgrades and replacements and liaise with vendors and IT support teams. Maintain accurate documentation, procedures, and technical specifications for system administration. Provide guidance and knowledge transfer to IT staff and end users on new technologies and best practices.<br>Requirements:<br>Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). Professional certifications preferred, such as: Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified Solutions Expert (MCSE), VMware Certified Professional (VCP), Comp TIA Server+ / Security+. Minimum10 years of proven experience as a Windows System Administrator or in a similar role. Hands-on experience managing enterprise-level server and virtualization environments. Demonstrated ability to implement and maintain secure, resilient IT infrastructure. Strong knowledge of Windows Server (2012/2016/2019/2022) administration. Proficiency in Active Directory, Group Policy, DNS, DHCP, and File/Print Services. Experience with virtualization technologies (VMware, Hyper-V). Knowledge of backup solution and must have Hands-on experience with Symantec (Netbackup) and Veeam Backup solutions Familiarity with storage systems (SAN/NAS/i SCSI). Strong skills in Power Shell scripting and automation. Understanding of system monitoring, performance tuning, and patch management. Knowledge of networking fundamentals (TCP/IP, VPN, LAN/WAN). Familiarity with security practices, including system hardening, endpoint protection, and auditing. Exposure to cloud services (Azure, Microsoft 365) is a plus. Strong troubleshooting and analytical skills. Excellent documentation and reporting abilities. Effective communication skills to collaborate across IT and business teams. Ability to train and support staff on system usage and new technologies.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Requirements:</b></p> <ul> <li>6 to 8 years of Strong hands-on experience in Windows Server administration (2016/2019/2022).</li> <li>Strong troubleshooting of Active Directory, DNS, DHCP, GPO.</li> <li>Experience with patching tools (WSUS/SCCM/MECM or equivalent) and patch governance.</li> <li>Familiarity with PowerShell scripting (automation for common admin tasks).</li> <li>Understanding of NTFS/share permissions, file services, and server security concepts.</li> <li>Experience with ITSM tools (ServiceNow/Remedy/Jira Service Management or equivalent).</li> <li>Basic understanding of virtualization (VMware/Hyper-V) and server lifecycle operations.</li> </ul> <p><b>Behavioral / Process Skills</b></p> <ul> <li>Strong incident ownership and communication for P1/P2 cases.</li> <li>Ability to work under pressure in production environments.</li> <li>Clear documentation and adherence to ITIL processes.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Requirements:</b></p> <ul> <li> 6 to 8 years of Strong hands-on experience in Windows Server administration (2016/2019/2022).</li> <li> Strong troubleshooting of Active Directory, DNS, DHCP, GPO.</li> <li> Experience with patching tools (WSUS/SCCM/MECM or equivalent) and patch governance.</li> <li> Familiarity with PowerShell scripting (automation for common admin tasks).</li> <li> Understanding of NTFS/share permissions, file services, and server security concepts.</li> <li> Experience with ITSM tools (ServiceNow/Remedy/Jira Service Management or equivalent).</li> <li> Basic understanding of virtualization (VMware/Hyper-V) and server lifecycle operations.</li> </ul><p></p></section>

Key Responsibilities:✅ Own and manage Day-2 RHEL operations across multiple enterprise environments.✅ Perform patch management, system performance tuning, kernel configuration, and health monitoring.✅ Manage RHEL domain integration, RBAC, SSH key management, and Active Directory integration.✅ Implement Linux security hardening using CIS Benchmarks and DISA STIGs.✅ Support vulnerability management, SIEM/ELK log auditing, and compliance initiatives.✅ Develop automation using Ansible and Bash scripting.✅ Coordinate with infrastructure, security, application, and vendor teams to ensure high availability and operational excellence.✅ Support enterprise backup, disaster recovery, and high-availability solutions. Required Skills:✔ 5–7 years of hands-on experience administering enterprise RHEL environments.✔ Strong expertise in RHEL deployment, lifecycle management, LVM, SAN/NAS storage, and performance optimization.✔ Hands-on experience with Ansible and Bash scripting.✔ Knowledge of enterprise networking (VLANs, Bonding, Routing), Active Directory/LDAP integration, and Linux security best practices.✔ Familiarity with enterprise applications, virtualization, ETL/Data Virtualization platforms, and distributed data engines.✔ Understanding of security frameworks such as ISO 27001, NIST, and CIS Benchmarks.???? Education: Bachelor's degree in Computer Science, Software Engineering, Cybersecurity, or a related field.???? Mandatory Certification: RHCSA or RHCE

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>he Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests, troubleshooting IT issues, and ensuring timely resolution while maintaining high levels of customer satisfaction. The role supports remote users, monitors service desk channels, and maintains accurate documentation to ensure efficient IT service delivery.</p><p>Key Responsibilities</p><p><strong>Service Desk Operations</strong></p><ul><li><p>Provide technical support via phone, email, and remote support tools.</p></li><li><p>Monitor and manage service desk mailboxes, tickets, and support channels.</p></li><li><p>Log, track, resolve, or escalate incidents and service requests according to SLA requirements.</p></li><li><p>Take ownership of assigned tickets and provide regular updates until closure.</p></li><li><p>Ensure availability of service desk communication channels during assigned shifts.</p></li></ul><p><strong>Technical Support</strong></p><ul><li><p>Support Microsoft Windows operating systems and Microsoft Office applications.</p></li><li><p>Administer and troubleshoot Active Directory, Exchange, Azure, and Microsoft 365 environments.</p></li><li><p>Provide remote support for workplace services and end-user devices.</p></li><li><p>Assist with basic network troubleshooting, VPN connectivity, and related issues.</p></li></ul><p><strong>Documentation &amp; Knowledge Management</strong></p><ul><li><p>Create and maintain knowledge base articles, troubleshooting guides, and work instructions.</p></li><li><p>Document solutions and share knowledge within the service desk team.</p></li><li><p>Educate end users on best practices, self-service tools, and preventive measures.</p></li></ul><p><strong>Compliance &amp; Process Adherence</strong></p><ul><li><p>Follow company policies, IT service management procedures, and operational standards.</p></li><li><p>Ensure compliance with health, safety, security, and environmental requirements.</p></li><li><p>Participate in knowledge transfer activities and support continuous service improvement initiatives.</p></li></ul><p>Requirements</p><p><strong>Education</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3–4 years of experience in IT Service Desk, Help Desk, or Remote Support roles.</p></li><li><p>Experience working within an IT Service Provider or Managed Services environment.</p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Microsoft Active Directory, Exchange, Azure, and Microsoft 365 administration.</p></li><li><p>ITSM tools (preferably HP/Micro Focus Service Manager).</p></li><li><p>ITIL v4 Foundation knowledge.</p></li><li><p>Basic IT security principles.</p></li><li><p>Windows OS and Microsoft Office Suite support.</p></li><li><p>Basic networking, VPN, and CISCO environment troubleshooting.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Preferred Certifications</strong></p><ul><li><p>ITIL Foundation</p></li><li><p>Microsoft Certifications (M365, Azure Fundamentals)</p></li><li><p>CCNA</p></li><li><p>MCITP/MCTS</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent is primarily responsible of managing the team within the Domain Support department to lead the maintenance and support of the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial:</p><br><p>- Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards.</p><br><p>- Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network in accordance with the overall windows, servers and systems security policies of the Group.</p><br><p>- Implements KPI’s and best practices for AVP Domain Support</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p>- Act within the limits of the powers delegated to the incumbent.</p><br><p>B. Customer (Internal &amp; External):</p><br><p>- Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers.</p><br><p>- Provide support for all non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance.</p><br><p>- Oversee administrators and consultants as needed.</p><br><p>- Consult with Program Directors and Management Team to create efficient work flow.</p><br><p>- Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.</p><br><p>- Maintain contact with Head of Technical Support and serve as liaison between the technical team and customersTo assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p>C. Internal (Processes, Products, Regulatory):</p><br><p>- Standardize practices and procedures based on a best practice methodology.</p><br><p>- Specify hardware and software solutions for Division users.</p><br><p>- Install components; analyze problems; diagnoses and repairs systems.</p><br><p>- Work with management to plan development of computer infrastructure</p><br><p>- Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise domain components.</p><br><p>- Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner.</p><br><p>- Prepare detailed requirements of enterprise user components for projects assigned and objectives within the limited resources, time and budget.</p><br><p>- Assist in the preparation of strategies, standards, and guidelines for business continuity and contingency planning of the Group’s enterprise networks.</p><br><p>- Assist in the overall recruitment process of the individual resources in his areas of responsibility.</p><br><p>- Research and recommend current and new products and standards.</p><br><p>- Organize backup staff to critical tasks and assign personnel in case of a holiday breakdown.</p><br><p>- Lead the selection of vendors and assignment of contracts for the area of responsibility as per the purchasing policy of the Group.</p><br><p>- Participate in meeting ad-hoc requirements as and when required.</p><br><p>- Initiate project progress meetings where members of the projects are all present and work assignments can be discussed and assigned.</p><br><p>- Work with Domain Administrators to implement new hardware and applications.</p><br><p>- Administration of all Servers (DC, DR, Branches, and Departmental Server).</p><br><p>- Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review.</p><br><p>- Maintain maximum system up time for maximum end-user productivity.</p><br><p>- Apply software patches / upgrades and respond to user requests as needed.</p><br><p>- Diagnose problems with hardware (Server) and Operating Systems.</p><br><p>- Repair or upgrade Servers.</p><br><p>- Perform pro-active maintenance on all Domain computing equipments.</p><br><p>- Understand and work with Microsoft Active Directory, administration, creation of user accounts and Internet E-mail.</p><br><p>- Administrate and assure the existence and readiness of DR setup to all production infrastructure systems.</p><br><p>- Serve as a site representative to the Disaster Recovery committee and participate in periodic DR testing.</p><br><p>- Administer Domain Services, Active Directory on Server, multiple SQL Servers, IIS Servers and Terminal Servers.</p><br><p>- Create and generate all required system documentation.</p><br><p>- Generate enthusiasm among team members by challenging others to develop as leaders while serving as a role model and facilitate effective team interaction.</p><br><p>- Ensure staff motivation to maintain responsiveness to a 24 hour based support and user environment via a help desk concept.</p><br><p>- Continuous Improvement:</p><br><p>- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br><p>- Identify and encourage people to adopt practices better than the industry standard.</p><br><p>- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</p><br><p>- Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br><p>D. Learning &amp; Knowledge:</p><br><p>- Ensure the provision of end user training as and when required.</p><br><p>- Posses a high technical knowledge to provide convenient enterprise network systems delivery, and understand the network and systems architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group.</p><br><p>- Identify areas for professional development of self and act to enhance professional development.</p><br><p>- Demonstrate ability to provide a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges.</p><br><p>- Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.</p><br><p>- Proactively identify areas for professional development of self and undertake development activities.</p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities:</p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p>F. Other:</p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- Bachelor’s Degree in Computer Science, Computer Engineering or any related subject.</p><br><p>- At least 10 years experience in in financial services with a specialization in managing systems network design, implementation and maintenance.</p><br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Requirements:</b></p> <ul> <li>6 to 8 years of Strong hands-on experience in Windows Server administration (2016/2019/2022).</li> <li>Strong troubleshooting of Active Directory, DNS, DHCP, GPO.</li> <li>Experience with patching tools (WSUS/SCCM/MECM or equivalent) and patch governance.</li> <li>Familiarity with PowerShell scripting (automation for common admin tasks).</li> <li>Understanding of NTFS/share permissions, file services, and server security concepts.</li> <li>Experience with ITSM tools (ServiceNow/Remedy/Jira Service Management or equivalent).</li> <li>Basic understanding of virtualization (VMware/Hyper-V) and server lifecycle operations.</li> </ul> <p>Behavioral / Process Skills</p> <ul> <li>Strong incident ownership and communication for P1/P2 cases.</li> <li>Ability to work under pressure in production environments.</li> <li>Clear documentation and adherence to ITIL processes.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>6 to 8 years of Strong hands-on experience in Windows Server administration (2016/2019/2022).</p> <p>Strong troubleshooting of Active Directory, DNS, DHCP, GPO.</p> <p>Experience with patching tools (WSUS/SCCM/MECM or equivalent) and patch governance.</p> <p>Familiarity with PowerShell scripting (automation for common admin tasks).</p> <p>Understanding of NTFS/share permissions, file services, and server security concepts.</p> <p>Experience with ITSM tools (ServiceNow/Remedy/Jira Service Management or equivalent).</p> <p>Basic understanding of virtualization (VMware/Hyper-V) and server lifecycle operations.</p> <p>Strong incident ownership and communication for P1/P2 cases.</p> <p>Ability to work under pressure in production environments.</p> <p>Clear documentation and adherence to ITIL processes.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are currently looking Senior Exchange / Microsoft 365 Consultant for our Qatar operations with the following terms &amp; conditions.<br><br></p><p><b>Experience &amp; Qualifications</b></p><p>8+ years of hands on experience in Exchange and enterprise messaging platforms.</p><p>Strong experience working in large enterprise or regulated environments (banking, financial services, healthcare, government preferred).</p><p>Microsoft certifications (preferred but not mandatory):</p><p>Microsoft 365 Messaging</p><p>Security, Compliance, and Identity certifications</p><p>Strong expertise in Active Directory (AD), Azure AD / Entra ID, identity synchronization, and access control models.</p><p>Deep working knowledge of DNS, certificates, network security, TLS, and proxy based integrations.</p><p>Support and integrate messaging solutions with proxy, gateway, and security appliances (email gateways, CAS proxy, inspection devices).</p><p>Joining time frame: 2 weeks (maximum 1 month)</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2><br></h2><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Title: ITSM Administrator (ManageEngine) <br>Location:<br>Doha, Qatar <br>Experience: 6 7 Years Employment Type: Full-Time <br> <br><b> Job Summary </b>We are seeking a skilled ITSM Administrator with hands-on experience in ManageEngine ITSM solutions, primarily ServiceDesk Plus. The role is responsible for administration, configuration, enhancement, and operational support of the ITSM platform, ensuring alignment with ITIL best practices and business requirements. Key Responsibilities ITSM Platform Administration Administer and maintain ManageEngine ServiceDesk Plus environment. Configure and manage Incident, Service Request, Problem, Change, Asset, and Knowledge Management modules. Create and maintain service catalogs, request templates, workflows, and approval processes. Configure SLAs, OLAs, business rules, notifications, and escalation matrices. Manage user roles, permissions, groups, and technician access. Process Automation &amp; Enhancement Develop and maintain automation rules, business workflows, and custom scripts. Support integration with Active Directory, Azure AD, Email, Monitoring Tools, and CMDB. Implement process improvements aligned with ITIL best practices. Participate in platform upgrades, patches, and feature enhancements. Reporting &amp; Analytics Develop dashboards and operational reports. Monitor KPI compliance including SLA achievement, ticket aging, backlog, and technician performance. Generate management reports and service performance metrics. ITSM Operations Support Provide L2 support for ITSM platform-related incidents and service requests. Troubleshoot application issues and coordinate with vendor support when required. Perform regular health checks and system maintenance activities. Ensure system availability, security, and performance. Documentation &amp; Governance Maintain technical documentation, SOPs, and configuration records. Support audits and compliance requirements. Ensure platform configurations are aligned with organizational standards. Required Qualifications Education Bachelor's Degree in Computer Science, Information Technology, or related field. Experience 4 7 years of ITSM administration experience. Minimum 3 years hands-on experience with ManageEngine ServiceDesk Plus. Experience in enterprise IT support environments. Technical Skills Mandatory ManageEngine ServiceDesk Plus ITIL Incident, Problem, Change, Request Management Active Directory Integration Microsoft SQL Server Workflow Configuration SLA Management Reporting &amp; Dashboard Development Email Integration (Exchange / O365) Preferred ManageEngine AssetExplorer ManageEngine Analytics Plus ManageEngine OpManager ManageEngine Endpoint Central REST APIs and Integrations Azure AD / Microsoft 365 PowerShell or scripting experience Certifications (Preferred) ITIL v4 Foundation ManageEngine ServiceDesk Plus Certification Microsoft Azure Fundamentals (AZ-900) Microsoft 365 Fundamentals (MS-900) Key Competencies Strong troubleshooting and analytical skills. Understanding of ITIL processes. Customer-focused mindset. Good communication and stakeholder management skills. Ability to work independently and manage multiple priorities. </p></div></section>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent is primarily responsible of managing the team within the Domain Support department to lead the maintenance and support of the Domain operations function and its processes and procedures and ensure that services are delivered with budgeted cost targets.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Ensure that all areas of the bank are supported with proper computer systems in accordance with the IT standards. Assist in the preparation of strategies, standards, and guidelines for hardware, software and security of the Group’s enterprise domain network in accordance with the overall windows, servers and systems security policies of the Group. Implements KPI’s and best practices for AVP Domain Support Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Maintain contact with Head of Technical Support and serve as liaison between the Domain team and customers. Provide support for all non-core Servers and Infrastructure Applications (Active Directory, Exchange, Archiving, Enterprise Backup, ECC, Sharepoint, etc.), including upgrades, installation, troubleshooting and maintenance. Oversee administrators and consultants as needed. Consult with Program Directors and Management Team to create efficient work flow. Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review. Maintain contact with Head of Technical Support and serve as liaison between the technical team and customers To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Standardize practices and procedures based on a best practice methodology. Specify hardware and software solutions for Division users. Install components; analyze problems; diagnoses and repairs systems. Work with management to plan development of computer infrastructure Prepare lifecycle procedures and guidelines for implementation and maintenance of enterprise domain components. Lead the documentation of problems relating to hardware, software, and setup of prescribed formats, and ensure that the same are resolved in the most expedient manner. Prepare detailed requirements of enterprise user components for projects assigned and objectives within the limited resources, time and budget. Assist in the preparation of strategies, standards, and guidelines for business continuity and contingency planning of the Group’s enterprise networks. Assist in the overall recruitment process of the individual resources in his areas of responsibility. Research and recommend current and new products and standards. Organize backup staff to critical tasks and assign personnel in case of a holiday breakdown. Lead the selection of vendors and assignment of contracts for the area of responsibility as per the purchasing policy of the Group. Participate in meeting ad-hoc requirements as and when required. Initiate project progress meetings where members of the projects are all present and work assignments can be discussed and assigned. Work with Domain Administrators to implement new hardware and applications. Administration of all Servers (DC, DR, Branches, and Departmental Server). Consult with Quality Assurance staff to create Performance Measurement Reports for analytical review. Maintain maximum system up time for maximum end-user productivity. Apply software patches / upgrades and respond to user requests as needed. Diagnose problems with hardware (Server) and Operating Systems. Repair or upgrade Servers. Perform pro-active maintenance on all Domain computing equipments. Understand and work with Microsoft Active Directory, administration, creation of user accounts and Internet E-mail. Administrate and assure the existence and readiness of DR setup to all production infrastructure systems. Serve as a site representative to the Disaster Recovery committee and participate in periodic DR testing. Administer Domain Services, Active Directory on Server, multiple SQL Servers, IIS Servers and Terminal Servers. Create and generate all required system documentation. Generate enthusiasm among team members by challenging others to develop as leaders while serving as a role model and facilitate effective team interaction. Ensure staff motivation to maintain responsiveness to a 24 hour based support and user environment via a help desk concept. Continuous Improvement: Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge: Ensure the provision of end user training as and when required. Posses a high technical knowledge to provide convenient enterprise network systems delivery, and understand the network and systems architecture to resolve any business disruption or inconvenience to the users that may critically impact the Group. Identify areas for professional development of self and act to enhance professional development. Demonstrate ability to provide a team with direction and vision, including motivating people to perform, listening to people, providing feedback, recognizing strengths and providing challenges. Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> Bachelor’s Degree in Computer Science, Computer Engineering or any related subject. At least 10 years experience in in financial services with a specialization in managing systems network design, implementation and maintenance.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for Incident, Request, Change, and Problem Management. Maintain accurate ticket documentation and ensure SLA compliance. Requirements5+ years of experience in IT Service Desk or Technical Support. ITIL Foundation Certification is a plus Experience with ITSM tools such as Service Now, Jira, or Manage Engine. Strong knowledge of Windows, Microsoft 365, Active Directory, and remote support tools. Good troubleshooting, communication, and customer service skills. Bilingual

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for Incident, Request, Change, and Problem Management. Maintain accurate ticket documentation and ensure SLA compliance. Requirements5+ years of experience in IT Service Desk or Technical Support. ITIL Foundation Certification is a plus Experience with ITSM tools such as Service Now, Jira, or Manage Engine. Strong knowledge of Windows, Microsoft 365, Active Directory, and remote support tools. Good troubleshooting, communication, and customer service skills. Bilingual

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Identity Security / Security Engineering<br><br></p><p><br></p><p>We are currently looking Identity Security Consultant our Qatar operations.<br><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>8+ years in Identity Security / Security Engineering</li><li>Deep hands on experience with:</li><ul><li>Active Directory security</li><li>Active Directory Security</li><li>Active Directory hardening</li><li>Identity Security</li><li>Red team remediations</li></ul><li>Understanding of red team findings</li><li>Change management</li></ul><p></p></section>

Company Description Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.<br>Role Description This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.<br>Key Responsibilities Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure. Configure, monitor, and troubleshoot Fortinet firewalls and network security devices. Install Ruijee network switches, routers, access points, and internet connectivity. Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers. Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions. Troubleshoot CCTV connectivity and recording issues. Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure. Support PBX systems, SIP trunks, IVR configuration, and call routing. Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards. Ensure proper documentation of rack layouts and connectivity. Provide support for CRM, DMS, booking systems, ticketing systems, and business application.<br>Required Qualifications Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT Support, System Administration. Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony. Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP. Experience supporting multi-site environments is preferred. Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required. Arabic is an advantage. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

Company Description Al Waha Cars, formerly known as Oasis Cars, has been a trusted leader in Qatar’s automotive market since 1997. Serving as the official dealer for renowned brands like Jetour, M Hero, Voyah, BAW 212, Kaiyi, and Shineray, Al Waha Cars is committed to excellence. With modern showrooms and dedicated service centers, the company provides a superior experience tailored to customer needs. Driven by a passion for quality and innovation, Al Waha Cars plays a pivotal role in shaping Qatar’s mobility landscape.<br>Role Description This is a full-time, on-site role located in Doha, Qatar, for an Information Technology Support Specialist. The role involves providing technical support, troubleshooting hardware and software issues, maintaining desktop systems, and delivering help desk support to ensure the smooth operation of the company's IT infrastructure. The specialist will also handle system updates, resolve user queries, and support internal teams with IT-related tasks.<br>Key Responsibilities Troubleshoot and resolve hardware, software, network, printer, scanner, and Microsoft Office-related issues. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Support and maintain LAN, WAN, Wi-Fi, VPN, and network infrastructure. Configure, monitor, and troubleshoot Fortinet firewalls and network security devices. Install Ruijee network switches, routers, access points, and internet connectivity. Install, configure, and maintain Windows Servers, Active Directory, Domain Controllers, DNS, DHCP, Group Policies, and file servers. Install, configure, and maintain CCTV cameras, NVR systems, and monitoring solutions. Troubleshoot CCTV connectivity and recording issues. Install, configure, and support Yealink IP phones. Provide technical support for call center operations and telephony infrastructure. Support PBX systems, SIP trunks, IVR configuration, and call routing. Maintain IT asset inventory and asset tracking records. Maintain IT racks, patch panels, cable management, and labeling standards. Ensure proper documentation of rack layouts and connectivity. Provide support for CRM, DMS, booking systems, ticketing systems, and business application.<br>Required Qualifications Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field. Minimum 5 years of experience in IT Support, System Administration. Experience with Windows Server, Active Directory, Microsoft 365, Fortinet Firewalls, CCTV, and IP Telephony. Strong knowledge of networking concepts, TCP/IP, VLANs, VPNs, DNS, and DHCP. Experience supporting multi-site environments is preferred. Preferred Certifications Microsoft Certified (M365 / Windows Server MCSA) Fortinet NSE Certification CCNAITIL Foundation Comp TIA Network+ or Security+Soft Skills: Language: Fluent in English required. Arabic is an advantage. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users and prioritize tasks under pressure.

Act as the first point of contact for end-users, receiving, logging, troubleshooting, and resolving IT service requests and incidents through phone, email, live chat, chatbot, and other approved channels. Key Responsibilities Respond to user inquiries through phone, email, live chat, and chatbot. Log, prioritize, track, and update incidents and service requests in the ITSM ticketing system. Validate user and request information before taking action or escalating. Provide remote support to diagnose and resolve technical issues. Escalate unresolved issues to the appropriate support or specialist team and follow up until closure. Ensure issues are resolved and confirmed with users before ticket closure. Maintain and contribute to the IT knowledge base, including troubleshooting guides, FAQs, and known issues. Provide initial guidance and support to users on IT products and services. Document software-related issues and coordinate follow-up on reported fixes. Maintain professionalism, confidentiality, and data protection standards when handling user information. Work Schedule: 24x7x365 shift rotation, including weekends and public holidays<br>Minimum Qualifications & Experience Bachelor's degree in IT or a related field. Minimum of 5 years of relevant experience in IT service desk, call center, or user support. Experience with an ITSM ticketing platform such as SMAX or equivalent is highly preferred. Experience in a 24x7 shift-based support environment is preferred.<br>Mandatory Certification Valid, accredited ITIL certification (ITIL Foundation or higher).<br>Core Skills & Competencies Strong verbal and written communication skills. Professional and customer-focused telephone manner. Working knowledge of desktop operating systems, MS Office/365, Active Directory, and common enterprise applications. Ability to triage and prioritize incidents. Strong active listening and problem-solving skills. Accurate and detailed ticket documentation. Basic proficiency in remote support tools. Ability to work rotating shifts, including nights, weekends, and public holidays.<br>Language Requirement Arabic and English bilingual proficiency is highly preferred. Professional-level speaking, reading, and writing skills in both languages are required.

We are looking for an experienced Cyber Recovery Specialist with strong hands-on expertise in recovering enterprise infrastructure following ransomware and major cybersecurity incidents.<br>Key Expertise Required• System, network, storage & backup administration• Cyber incident & ransomware recovery• Active Directory (AD) recovery and rebuilding• Microsoft Entra ID & identity security• Microsoft Defender ecosystem• Backup restoration & disaster recovery• Zero Trust recovery and post-incident hardening• Secure restoration of compromised enterprise environments<br>Microsoft Certifications – Minimum 3 Required• SC-300 – Identity & Access Administrator• SC-100 – Cybersecurity Architect• AZ-104 – Azure Administrator• AZ-300 / AZ-301 – Azure Solutions Architect<br>Ideal Profile• 10+ years of overall IT / Infrastructure / Cybersecurity experience• Strong Microsoft infrastructure background• Hands-on involvement in ransomware, compromise recovery or large-scale cyber incident recovery• Experience rebuilding and securing AD/Azure environments following security incidents This is a specialist role for professionals who combine deep infrastructure expertise with cybersecurity incident recovery.•PASS if all mandatory items met, FAIL if no real compromise recovery track record•Restoration cases; ransomware recovery evidence; cert copies must

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)

Job Brief<br><br>The IT Technical Support Engineer is responsible for installing, maintaining, troubleshooting, and supporting the company’s IT infrastructure, systems, and end-user devices. The role ensures the availability, security, and reliability of IT services by providing technical support, maintaining hardware and software, resolving network and system issues, and assisting with data center operations.<br><br>Key Responsibilities<br><br>* Install, configure, and maintain user workstations, laptops, printers, and peripheral devices.<br>* Install, configure, and troubleshoot operating systems, software applications, and hardware components.<br>* Provide first and second-level technical support to employees and resolve IT-related incidents in a timely manner.<br>* Monitor and maintain the integrity, availability, and security of IT systems across the organization.<br>* Monitor server performance, network connectivity, and system health.<br>* Assist in the administration and monitoring of Active Directory, user accounts, and access permissions.<br>* Perform routine system maintenance, updates, and preventive maintenance activities.<br>* Assist in managing and monitoring backup systems and ensure successful backup operations.<br>* Monitor and maintain voice recording systems and support call retrieval when required.<br>* Support the administration of ticker systems, market data displays, and information display walls.<br>* Assist with monitoring data center infrastructure, including UPS systems, air conditioning, environmental monitoring, and safety equipment.<br>* Monitor and support CCTV and access control systems.<br>* Maintain accurate records of IT assets, software licenses, warranties, inventory, and maintenance contracts.<br>* Coordinate with vendors for IT procurement, maintenance, warranty claims, and technical support.<br>* Evaluate hardware and software solutions for future procurement.<br>* Maintain technical documentation and ensure IT assets are properly tracked.<br>* Participate in developing and improving IT policies, procedures, and operational standards.<br>* Work closely with other IT team members to support business operations.<br>* Comply with all company policies, procedures, and information security standards.<br>* Perform any other duties assigned by management.<br><br>Qualifications & Requirements<br><br>* Bachelor’s degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or a related field.<br>* Minimum of 5 years of experience in IT Technical Support or System Administration.<br>* Strong experience supporting Microsoft Windows operating systems and Apple mac OS.<br>* Good knowledge of TCP/IP networking, switches, and basic network troubleshooting.<br>* Experience administering Microsoft Active Directory, Group Policy, DNS, and DHCP.<br>* Strong experience installing, configuring, and troubleshooting Windows desktop and server environments.<br>* Experience with Microsoft 365 and Microsoft Office applications.<br>* Experience with IT asset management, inventory control, and software licensing.<br>* Experience with hardware installation, maintenance, and troubleshooting.<br>* Experience working with network and system monitoring tools.<br>* Experience supporting CCTV and access control systems.<br>* Familiarity with data center operations and environmental monitoring.<br>* Experience coordinating with external vendors for procurement and technical support.<br>* Good documentation, communication, and problem-solving skills.<br>* Ability to work independently and manage multiple priorities.<br><br>Preferred Certifications<br><br>* Microsoft Certified Solutions Associate (MCSA) (or its current Microsoft equivalent)<br>* Microsoft Certified Solutions Expert (MCSE) (or its current Microsoft equivalent)<br>* Cisco Certified Network Associate (CCNA)<br>* Comp TIA A+ (preferred)<br>* ITIL Foundation (preferred)