Program Officer Jobs in Qatar

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Guest Satisfaction:Ensures the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Implements agreed upon beverage policy and procedures throughout the property. Finance / Administration:Monitor the F&B Cost to ensure it is in line with budget, prepare to take action for any variations. Prepare, recommend, and manage the department’s annual budgets, forecasts, marketing plans and objectives. Ensure the selling price for any item sold is priced using the guidance of the F&B controller and its affiliated system in place, according to corporate office. Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Manage all areas of business and T&C administration as required as assigned to you by the DOFB/ADOFB, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB. Learn and have knowledge about restaurant direct competitors (benchmarking). Achieve the monthly and annual KPO target and the outlet’s revenue. Operations:To have a full working knowledge of the outlet floor plan / layout and all F&B offers. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Check the status of all orders and ensure that they are delivered within designated timelines. Organizing monthly team meeting and Daily Calling every day. Micros, Open Table, Knowcross & all other systems as required. Establish excellent rapport with guests in a professional manner. Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts. Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. Build a personal profile as the managerial face of the restaurant. Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database. Ensure each associate is always following the bar Order of Service and Standard Operating Procedures. Mentor associates as assigned to you, following all correct training procedures and standards. Monitor associate development on the floor identifying training needs and any areas of concern. To ensure all associates are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the DOFB/ADOFB. Be able to work closely with other departments.

Senior Project Manager Job Description:We are seeking a seasoned Project Manager to lead transformational, national-scale initiatives in the financial and tax domains. You will manage multi-year, multi-million-dollar programs spanning digital tax systems, e-invoicing frameworks, legal harmonization, and national stakeholder engagement—ensuring alignment with strategic national goals. Key Responsibilities:Project Planning & Execution: Lead the planning, execution, and successful delivery of multi-year mega projects, ensuring alignment with national priorities. Develop and manage project plans, communication plans, and an escalation matrix to address issues and stakeholder expectations. Day-to-Day Project Management: Oversee the day-to-day operations of demanding, large-scale projects, ensuring effective coordination across workstreams, including:Information Systems: Oversee the development and implementation of different-sized information systems projects (SML). Legal & Polices Frameworks: Oversee the development and implementation of different-sized polices and legislation frameworks and ensure projects comply with national tax laws and financial regulations. Awareness Campaigns: Lead national campaigns designed to increase public awareness of TAX systems and e-frameworks. National Rollout Management: lead the phased implementation of national tax reform initiatives, ensuring alignment across technical, legal, and public engagement workstreams, with strict adherence to timelines and performance milestones. Task Breakdown & Work Packages: Break down large-scale tasks into manageable work packages for efficient execution, tracking, and delivery. RACI Matrix Management: Define and manage a RACI matrix (Responsible, Accountable, Consulted, Informed) to clarify roles and responsibilities across all project stakeholders. Risk & Issue Management: Identify and manage project risks and issues proactively, ensuring mitigation strategies are in place and timely resolutions are achieved to keep the project on track. Stakeholder Communication: Maintain strong, clear communication with key stakeholders, including government bodies, legal teams, IT departments, and external consultants, providing regular updates on project progress. Budget & Resource Management: Manage multi-million-dollar project resources, ensuring budgets are adhered to and resources are allocated efficiently. Escalation Management: Handle escalations and conflict resolution to keep projects on schedule and within scope. Reporting & Progress Tracking: Monitor project progress, ensuring deliverables are completed on time and to the required quality standards, providing regular status updates to senior management and stakeholders. Qualifications:Bachelor’s Degree in Project Management, Business Administration, Computer Information Systems, Management Information Systems, Computer Science, or a related field (Master’s preferred). PMP/Prince2 certification or equivalent is highly desirable.15+ years of experience managing large, complex projects in the financial, tax, or public sectors. ERP experience is preferable. Preferred experience implementing national financial and tax regulations, including e-invoicing mandates and Tax systems. Proven experience in rolling out national agenda projects over multiple years, with a track record of managing projects of significant scope and scale. Ability to work effectively in demanding project environments, handling day-to-day project management tasks, including the development of project plans, communication plans, and an escalation matrix. Strong ability to deconstruct complex initiatives into actionable work packages using best practices in RACI, risk mitigation, and stakeholder alignment. Strong understanding of risk and issue management, with the ability to develop mitigation strategies and handle complex project risks. Excellent stakeholder management skills with a proven ability to coordinate diverse entities, including government, legal, and IT teams. Preferred Experience:Experience in managing national-level projects, particularly in the financial or taxation sectors. Expertise in delivering multi-year national agenda rollouts and implementing financial systems and regulations at a national scale. Experience with awareness campaigns targeting national audiences. Knowledge of information systems integration related to Fin Tech and public sector solutions.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will perform all Balance Sheet management activities in accordance with the Group’s strategy, risk appetite, regulatory requirements and policies and procedures.<br><br>Main Responsibilities<br><br> Shareholder & Financial:Complies with approved budgets, policies and procedures in relation to balance sheet management operations. Implements KPI’s and best practices for Senior Manager, Balance Sheet Management role. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External):Assists in building and maintaining strong and effective relationships with all other related units to achieve the Balance Sheet Management goals/objectives. Provides timely and accurate information to the external and internal auditors, the Compliance function and Group Risk as and when required. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives Internal (Processes, Products, Regulatory):Performs activities in accordance with the set strategies. Complies with the department’s policies and procedures for conducting buy/ sell deals, maintaining/ collating MIS pertaining to profitability/ revenue, and observing compliance with the applicable limits approved by the Board/ its delegated authorities. Follows up on the timely processing of transactions in coordination with Treasury Operations. Prepares reports under the direct supervision of the SVP, Balance Sheet Management. Monitors gap positions within the delegated authority and under the guidance of the SVP, Balance Sheet Management. Is involved in the structuring of balance sheet management products, as and when deemed necessary by the SVP, Treasury Structured Products and Derivatives. Learning & Knowledge:Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. <br><br>Education And Experience Requirements<br><br>Bachelor’s University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) Minimum 8 years’ experience in active dealing room, preferably in the Gulf. Excellent oral and written communication skills in English and Arabic (preferable). Good knowledge of a range of derivatives and interest rate products. Good MS Office skills (Word, Excel, Power Point). Understanding hedging techniques in local currencies. Analytical and problem solving skills. Understanding of the local laws, regulations and practices. Good interpersonal skills. Must be able to work effectively under market pressures whilst maintaining<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will perform all Balance Sheet management activities in accordance with the Group’s strategy, risk appetite, regulatory requirements and policies and procedures.<br><br>Main Responsibilities<br><br> Shareholder & Financial:Complies with approved budgets, policies and procedures in relation to balance sheet management operations. Implements KPI’s and best practices for Senior Manager, Balance Sheet Management role. Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External):Assists in building and maintaining strong and effective relationships with all other related units to achieve the Balance Sheet Management goals/objectives. Provides timely and accurate information to the external and internal auditors, the Compliance function and Group Risk as and when required. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives Internal (Processes, Products, Regulatory):Performs activities in accordance with the set strategies. Complies with the department’s policies and procedures for conducting buy/ sell deals, maintaining/ collating MIS pertaining to profitability/ revenue, and observing compliance with the applicable limits approved by the Board/ its delegated authorities. Follows up on the timely processing of transactions in coordination with Treasury Operations. Prepares reports under the direct supervision of the SVP, Balance Sheet Management. Monitors gap positions within the delegated authority and under the guidance of the SVP, Balance Sheet Management. Is involved in the structuring of balance sheet management products, as and when deemed necessary by the SVP, Treasury Structured Products and Derivatives. Learning & Knowledge:Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities:Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other:Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time. <br><br>Education And Experience Requirements<br><br>Bachelor’s University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) Minimum 8 years’ experience in active dealing room, preferably in the Gulf. Excellent oral and written communication skills in English and Arabic (preferable). Good knowledge of a range of derivatives and interest rate products. Good MS Office skills (Word, Excel, Power Point). Understanding hedging techniques in local currencies. Analytical and problem solving skills. Understanding of the local laws, regulations and practices. Good interpersonal skills. Must be able to work effectively under market pressures whilst maintaining<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate

Additional Information<br><br>Job Number 26107828<br><br>Job Category Food and Beverage & Culinary<br><br>Location The Pearl Island, Doha, Qatar, Qatar, 14875VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br><br>CORE WORK ACTIVITIES<br><br>Developing and Maintaining Budgets<br><br> Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives.<br><br>Leading Food and Beverage Team<br><br> Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.<br><br>Ensuring Exceptional Customer Service<br><br> Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Drives alignment of all employees, team leaders and managers to the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guest's expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.<br><br>Managing and Conducting Human Resource Activities<br><br> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.<br><br>Additional Responsibilities<br><br> Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Alliant un charme intemporel à un esprit d'avant-garde, l'enseigne St. Regis Hotels & Resorts propose des expériences exceptionnelles dans plus de 50 hôtels et resorts de luxe à travers le monde. Depuis le premier hôtel St. Regis à New York, fondé par John Jacob Astor IV à l'aube du XXe siècle, l'enseigne n'a cessé d'offrir à sa clientèle un service personnalisé, impeccable et prévenant, grâce à son personnel bienveillant qui associe le raffinement classique à la sensibilité moderne, et à son service de majordome exclusif. Nous vous invitons à parcourir nos offres d'emploi. En intégrant l'équipe St. Regis, vous rejoignez également le portefeuille d'établissements de Marriott International. Choisissez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de donner un sens à votre vie professionnelle, de faire partie d'une incroyable équipe internationale et de devenir la meilleure version de vous-même.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>This position that focuses on supporting the day-to-day activities in Housekeeping, and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space.&nbsp;Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>Managing Housekeeping Operations and Budgets<br>Ensures knowledge and understanding of OSHA regulations are up to date.<br>Oversees all lost and found procedures.<br>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. <br>Inventories stock to ensure adequate supplies.<br>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>Works effectively with the Engineering department on guest room maintenance needs.<br>Understands and complies with loss prevention policies and procedures.<br>Ensures all employees have proper supplies, equipment and uniforms.<br>Assists in supervising an effective inspection program for all guestrooms and public space.<br>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>Ensuring Exceptional Customer Service<br>Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>Assists in the review of comment cards and guest satisfaction results with employees.<br>Sets a positive example for guest relations.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 5 years of related work experience.<br>Supervisory Experience: At least 3 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Additional Information<br><br>Job Number 26100308<br><br>Job Category Human Resources<br><br>Location Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Non-Management<br><br>Position Summary<br><br>Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.<br><br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br><br>Preferred Qualifications<br><br>Education: High school diploma or G. E. D. equivalent.<br><br>Related Work Experience: At least 1 year of related work experience.<br><br>Supervisory Experience: At least 1 year of supervisory experience.<br><br>License or Certification: None<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Job Description<br><br>Note: This profile provides a market aligned view of this job’s typical core requirements, informed by Korn Ferry’s Success Profile methodology, and will evolve over time.<br><br>Please note, the grade and content for this Job may be subject to change. This will be reviewed and updated in system by the end of Q4. Delivers experienced quality guidance that supports effective delivery and consistent functional practice. Executes a wide range of quality activities that strengthen compliance, assurance and operational reliability. Reinforces adoption of GHD quality systems through accurate application of standards and tools. Develops capability by expanding advisory scope and strengthening professional judgement.<br><br>Responsibilities<br><br>Responsibilities describe the typical accountabilities and scope of work for this job, while recognising that individual objectives are set with the manager and may vary over time.<br><br>Audit Compliance: Manage a portfolio of audit assignments. Ensure that the team plans and delivers audits that cover identified risk areas, and that appropriate corrective actions are agreed on with auditees. Resolve issues arising from audits and refer serious or contentious issues to the audit program leader. Document Preparation: Edit document in line with organizational style guidelines and prepare information for publication. Information and Business Advice: Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others. Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Quality Assurance Testing: Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components. Quality Assurance Testing Design: Develop and validate complex new test methods and procedures for a product or operations segment, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements. Quality Management System: Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change. Work Scheduling and Allocation: Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.<br><br>Competencies<br><br>Competencies describe the observable behaviours that differentiate effective performance in this job and guide expectations, feedback, and development discussions.<br><br>Financial Acumen – Interprets and applies key financial indicators to make better business decisions. For example, swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data. Adheres to relevant budgetary guidelines. Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward. Manages Complexity – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options. Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns. Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, sees even subtle cues to adapt; deploys a wide range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations. Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.<br><br>Skills<br><br>Skills reflect the technical, professional, and functional capabilities required to perform the job effectively at the expected level, and guide assessment and development.<br><br>Assessment – Works at an advanced level to assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations. Typically works independently and provides guidance. Auditing – Works with full competence to conduct audits, identifying exceptions, and developing specific solution or recommendations. Typically works without supervision and may provide technical guidance. Compliance software – Works with full competence to automate compliance tasks, maintain regulatory compliance, and generate reports for auditing purposes. Typically works without supervision and may provide technical guidance. Data Collection and Analysis - Quality Assurance – Works at an advanced level to collect, process, and analyze quality assurance data to ensure product and service excellence. Typically works independently and provides guidance. Data Management Techniques - Quality Assurance – Works at an advanced level to collect, analyze, and interpret quality data from various sources to identify trends, monitor defect rates, assess process effectiveness, and ensure adherence to quality standards and procedures. Typically works independently and provides guidance. Planning and Organizing – Works at an advanced level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works independently and provides guidance. Policy and procedures – Works at an advanced level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works independently and provides guidance. Procurement Quality Management – Works at an advanced level to design, implement and manage procurement quality control systems. Typically works independently and provides guidance. Project Quality Management – Works at an advanced level to establish and manage the quality policies, procedures, and responsibilities for a project or program that satisfies the needs for which it was undertaken. Typically works independently and provides guidance. Project Testing – Works at an advanced level to design, create and administer the test scripts associated with the delivery of the project, ensuring that the requirements are being met from a functional, design and user experience perspective. Typically works independently and provides guidance. Quality Assurance Methodologies – Works at an advanced level to implement rigorous quality assurance processes and procedures to ensure compliance with regulatory standards and adherence to good practices. Typically works independently and provides guidance. Quality System Management – Works with full competence to manage the quality management system. Typically works without supervision and may provide technical guidance. Requirements Creation and Verification – Works at an advanced level to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works independently and provides guidance. Review and Reporting – Works at an advanced level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works independently and provides guidance. Systems and Tools - Quality Assurance – Works at an advanced level to effectively utilize quality management software, testing tools, and other relevant technologies to identify, track, and resolve defects, ensuring adherence to quality standards and procedures. Typically works independently and provides guidance.<br><br>Education<br><br>Bachelor's Degree or Equivalent Level<br><br>Experience<br><br>General Experience: Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (Over 6 years to 10 years) Managerial Experience: Basic experience of coordinating the work of others (4 to 6 months)

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent will be responsible for overseeing the development and implementation of business plans for Group Domestic QNB First branches. The incumbent will also be responsible for overseeing the implementation of the agreed strategic agenda and determining the resources, channels, products, and market segments and the tactical direction required to maximize targets.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial Demonstrate a clear understanding of the Bank’s financial and non-financial performance drivers. Analyze external and internal market factors and ensure they are reflected in business planning. Support the implementation of KPIs and best practices. Promote cost efficiency, productivity, and effective resource utilization. Exercise delegated authority responsibly and monitor its implementation. Contribute to achieving the Bank’s financial objectives through effective business management. Customer (Internal & External) Create frameworks and systems that enable teams to deliver on commitments. Foster a customer-centric culture and ensure high service standards. Assist customers with product-related inquiries and provide appropriate solutions. Maintain service level agreements (SLAs) with internal stakeholders. Build strong relationships with internal departments and external partners. Provide timely and accurate information to auditors, compliance, risk, and control functions. Internal (Processes, Products & Regulatory) Assist in developing and implementing the Domestic Retail Branches strategy. Ensure branch business plans are delivered within approved budgets and timelines. Drive market share growth and sustainable profitability across the branch network. Lead the annual budgeting process and monitor branch performance against targets. Develop revenue, volume, and profit targets in coordination with senior management. Prepare performance reports on products, services, and branch profitability. Promote customer-focused service and operational efficiency across branches. Drive business growth through sales management, business development, and strategic initiatives. Ensure compliance with QNB policies, procedures, and regulatory requirements. Collaborate with Regional Managers to improve branch performance and customer acquisition. Monitor sales targets, customer retention initiatives, and manpower requirements. Maintain confidentiality of sensitive business information. Lead, coach, develop, and evaluate direct reports and team performance. Learning & Knowledge Lead continuous improvement initiatives and encourage innovation. Promote knowledge sharing and adoption of industry best practices. Support employee development and professional growth. Stay updated with developments in banking and financial services. Conduct regular performance discussions and provide coaching and guidance. Legal, Regulatory & Risk Framework Responsibilities Ensure compliance with all legal, regulatory, and internal policy requirements. Support AML, CTF, sanctions, fraud prevention, and data protection frameworks. Adhere to the Three Lines of Defence risk management model. Support operational risk management, incident reporting, and remediation processes. Complete mandatory training and maintain required professional competence. Ensure fair customer outcomes in accordance with conduct risk policies. Other Responsibilities Maintain the highest standards of data protection and confidentiality. Safeguard customer and Bank information and disclose it only on a need-to-know basis. Uphold QNB’s professional standards and market reputation. Perform any additional duties assigned by management from time to time. <br><br>Education And Experience Requirements<br><br>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),At least 8 years of relevant experience, preferably within a highly rated international bank. Awareness of branch customer relationship practices and regulations. Full knowledge and experience in handling customers’ portfolio Full banking knowledge for liabilities and assets products and their implementations<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Room Service Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Ensures property policies are administered fairly and consistently.<br>• Communicates areas in need of attention to staff and follows up to ensure follow through.<br>• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Room Service Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>• Communicates performance expectations in accordance with job descriptions for each position.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Supervises service behaviors of employees and provides feedback to individuals.<br>Room Service Financial and Budgeting Goals<br>• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.<br>• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Interacts with guests to obtain feedback on product quality and service levels<br>• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Sets a positive example for guest relations.<br>• Handles guest problems and complaints.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.<br>• Trains staff and monitors adherence to all cash handling and credit policies and procedures.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>• Recognizes good quality products and presentations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><u>Communication</u></strong></span><br><span><strong>Internal Communication:</strong></span><br><span>• &nbsp; &nbsp;VP - Procurement and Contracting (VP)</span><br><span>• &nbsp; &nbsp;Procurement Teams (PT)</span><br><span>• &nbsp; &nbsp;VP/EVP/CEO/EVP (MLT)</span><br><span><strong>Purpose:</strong></span><br><span>• &nbsp; &nbsp;VP / MLT / PT&nbsp;</span><br><span>o &nbsp; &nbsp;As the role will drive the Procurement organization towards best practice and acts as a change agent this role will require extensive alignment &amp; involvement of all business partners, in particular Top Management, IT and Procurement teams.</span><br><span>o &nbsp; &nbsp;Communication of new policies, guidelines and processes to all levels in the Procurement and to stakeholders</span><br><span>o &nbsp; &nbsp;Educate &amp; train all Procurement employees on new tools, processes and systems</span><br><span>• &nbsp; &nbsp;VP</span><br><span>o &nbsp; &nbsp;Force digitalization of the purchase2pay process across Milaha in alignment with IT, Finance.&nbsp;</span><br><span>o &nbsp; &nbsp;Establish spend &amp; performance management and report on progress, achievements and deviations&nbsp;</span><br><span>o &nbsp; &nbsp;Improve Purchasing performance in collaboration with VP Purchasing</span><br><span>o &nbsp; &nbsp;To coordinate the Self-Audit protocols.</span><br><span>• &nbsp; &nbsp;VP / MLT:&nbsp;</span><br><span>o &nbsp; &nbsp;Discuss demand and spend analytics by department/ business unit</span><br><span>o &nbsp; &nbsp;Project manage their assigned resources on initiatives targeting those activities listed in the 'Job Objective'</span><br><span><strong><u>External Communication:</u></strong></span><br><span>Milaha Vendors</span><br><span><strong>Purpose:</strong></span><br><span>• &nbsp; &nbsp;Inform Vendors about their performance and support non-performing vendors to increase performance and reliability. Communicate Milaha expectations &amp; standards (quality, delivery, compliance, collaboration) to suppliers</span><br><span>Occupational Health &amp; Safety and Environment</span><br><span><strong>Accountability:</strong></span><br><span>Accountable to their line manager and direct reports so far as is reasonably practical to ensure:</span><br><span>· &nbsp; &nbsp; &nbsp; &nbsp; a safe place or work;</span><br><span>· &nbsp; &nbsp; &nbsp; &nbsp; safe systems of work;</span><br><span>· &nbsp; &nbsp; &nbsp; &nbsp; safe plant &amp; equipment;</span><br><span>· &nbsp; &nbsp; &nbsp; &nbsp; provision of information and training.</span><br><span><strong>Responsibility:</strong></span><br><span><strong>Responsible for:</strong></span><br><span>His/her personal safety and that of all personnel under his/her authority, including others who may be affected by the company’s activities. &nbsp;In particular to:</span><br><span>· &nbsp; &nbsp; &nbsp; &nbsp; Conduct risk assessments on activities within their department ensuring that the methods and safe systems of work are safe and implemented;</span><br><span>· &nbsp; &nbsp; &nbsp; &nbsp; Ensure all employees and contractors under their control are competent to undertake their duties;</span><br><span>· &nbsp; &nbsp; &nbsp; &nbsp; Ensure all accidents, incidents and near misses are reported and investigated;</span><br><span>· &nbsp; &nbsp; &nbsp; &nbsp; Promote good behaviours and set a personal example with regard to occupational health and safety matters.</span><br><span><strong>Authority:</strong></span><br><span>Managers/Supervisors have the authority to stop work when health and safety is unsafe or being compromised.</span><br>&nbsp;</p><br><br>Responsibilities:<br><p><span><strong><u>Key Roles &amp; Responsibilities</u></strong></span><br><span>• &nbsp; &nbsp;Drive (digital) process excellence initiatives across the company and lead efforts to enhance capabilities and skills while building a best-in-class Procurement organization supported by state-of-the-art tools &amp; methods</span><br><span>• &nbsp; &nbsp;Set the foundation for effective operations and provide a direction to all other roles in Procurement (incl. Category Managers) by implementing guidelines / practices/ tools/ processes/ KPI to ensure the function and the VP meets its commitments to the organization</span><br><span>• &nbsp; &nbsp;Jointly lead the Milaha Procurement Transformation with the VP to improve value contribution and operational efficiency supported by robust business tools and processes</span><br><span>• &nbsp; &nbsp;Champion the change and develop communication, training and recognition strategy to support the transformation</span><br><span>• &nbsp; &nbsp;Improve Purchasing governance model, standardize processes and tools to drive organizational capabilities and effectiveness&nbsp;</span><br><span>• &nbsp; &nbsp;Drive the Milaha Procurement strategy development process on behalf and under the supervision of the VP and lead future review cycles</span><br><span>• &nbsp; &nbsp;Establish, in alignment with VP, key performance indicators; KPI for the function, developing a regular cadence for updates to the business and operational leadership teams</span><br><span>• &nbsp; &nbsp;Support with VP in the annual goal setting and budgeting process in partnership with finance; drive the reporting process including reports and executive reviews&nbsp;</span><br><span>• &nbsp; &nbsp;Establish and run a yearly Procurement excellence council that drives effectiveness across the end-to-end process</span><br><span>• &nbsp; &nbsp;Ensure continuous alignment of the overall program with the strategic business objectives. Make recommendations for adjustments to enhance performance</span><br><span>• &nbsp; &nbsp;Establish the technology roadmap to support overall efficiency gains by enhancing /further developing current IT systems and adding new tools</span><br><span>• &nbsp; &nbsp;Establish and drive the training agenda for the function&nbsp;</span><br><span>• &nbsp; &nbsp;Support the category management teams with robust Spend Analytics and enhance Market Intelligence to drive a robust pipeline of opportunities</span><br><span>• &nbsp; &nbsp;Lead all Milaha Vendor Management activities to foster supplier integration</span><br><span>• &nbsp; &nbsp;Support VP on Tender Committee related matters</span><br><span>• &nbsp; &nbsp;Manage the quarterly spend analyses activities to improve transparency on the current expenditures and to support purchasing groups identify opportunities for improvement</span><br><span>• &nbsp; &nbsp;Work closely with purchasing groups to ensure analytical support requirements are met on individual categories, and to identify issues/gaps to be addressed&nbsp;</span><br><span>• &nbsp; &nbsp;Provide recommendations on new subordinate hires and ensure the availability of all resources required to perform assigned tasks and activities</span><br><span>• &nbsp; &nbsp;Supervise subordinate staff, assign work activities, monitor performance and review results</span><br><span>• &nbsp; &nbsp;Act as a coach to subordinates, identify their training and career development, recommend training courses and follow-up on their personnel records such as timesheets, discipline, vacations, leaves and absenteeism</span><br><span>• &nbsp; &nbsp;Perform other job-related duties as assigned.</span><br>&nbsp;</p><br><br>Qualifications:<br><p><span><strong>Education &amp; Professional Qualification:</strong></span><br><span>Bachelor degree in Engineering, Business Administration, Finance or Economics, or related technical discipline</span><br><span><strong>Professional Experience:</strong></span><br><span>10 years experience within the procurement arena in key positions with responsibilities such as Performance Reporting &amp; Management, and Systems optimization</span><br><span>5 years in experience in leadership role</span><br><span><strong>Geographic Experience:</strong></span><br><span>Not required</span><br><span><strong>Computer Skills:</strong></span><br><span>Microsoft Suite including Visio &amp; Project</span><br><span><strong>Language Skills:</strong></span><br><span><strong>Fluency in English</strong></span><br><span><strong>Market/Industry/Functional Knowledge:</strong></span><br><span>In-depth Procurement, MRP, Master data understanding with respect to ERPs E-Solutions</span><br>&nbsp;</p><br> </div>

Location: Doha, Qatar<br><br>Employment Type: Full-Time<br><br>Experience: 4–6 Years<br><br>About The Role<br><br>Our Client is looking for a commercially driven Customer Success Manager to own client revenue growth, product adoption, retention, and account success across enterprise accounts in Qatar and select GCC markets, including Saudi Arabia, Oman, Bahrain, and Kuwait.<br><br>This is a senior individual contributor role focused on managing strategic enterprise relationships, driving account expansion, and delivering measurable commercial outcomes. The ideal candidate will combine strong Customer Success expertise with a proven ability to manage revenue targets, identify growth opportunities, and engage effectively with executive-level stakeholders.<br><br>Key Responsibilities<br><br>Regional Commercial Growth & Revenue<br><br>Drive end-to-end client revenue growth across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait. Own and consistently deliver against revenue, retention, and account growth targets. Identify, negotiate, and close cross-sell and upsell opportunities within existing accounts. Develop account growth strategies aligned with client business objectives.<br><br>Redemption & Product Adoption<br><br>Develop a strong understanding of redemption categories, including travel, digital gift cards, experiences, and merchandise. Monitor and drive redemption volumes and overall platform adoption. Collaborate with client and internal Growth teams to tailor offerings to GCC consumer preferences. Identify opportunities to improve engagement, usage, and customer value.<br><br>Strategic Account Management<br><br>Own the post-sale lifecycle for large enterprise, banking, and government-linked clients. Develop and execute structured customer success and account plans. Ensure smooth client onboarding and ongoing adoption. Conduct regular Quarterly Business Reviews (QBRs) with key stakeholders. Proactively identify and mitigate retention and account risks. Build long-term relationships with senior and executive-level client stakeholders.<br><br>Stakeholder Management & Regional Expertise<br><br>Navigate regional procurement processes, governance requirements, and business practices across GCC markets. Build trusted relationships with clients and stakeholders across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait. Understand local business culture and relationship-driven decision-making processes.<br><br>Cross-Functional Collaboration<br><br>Partner with Product, Growth, Operations, Support, and other internal teams to resolve client issues. Provide actionable client feedback to influence product and roadmap improvements. Coordinate resolution of complex integration, operational, and service-related issues. Ensure client requirements are effectively communicated and addressed internally.<br><br>Required Qualifications & Experience<br><br>4–6 years of experience in Customer Success, Account Management, Key Account Management, or a similar customer-facing commercial role. Proven track record of managing revenue, retention, and account growth targets. Experience managing complex enterprise accounts across Qatar and/or GCC markets, including KSA, Oman, Bahrain, or Kuwait. Strong understanding of enterprise procurement cycles and commercial practices in the Gulf region. Demonstrated ability to identify and close cross-sell and upsell opportunities. Strong commercial acumen with an outcome-oriented approach to Customer Success. Experience managing senior and executive-level stakeholders. Strong communication, presentation, negotiation, and relationship-management skills. Ability to translate product capabilities into clear business value and ROI for enterprise and C-level stakeholders. Fluency in English with strong professional communication skills. Arabic proficiency is preferred. Must be based in Doha, Qatar, with a valid QID / transferable work residency.<br><br>Nice to Have<br><br>Experience in loyalty programs, customer engagement platforms, fintech, or B2B Saa S. Experience working with Tier-1 banks, telecom operators, large conglomerates, or government-linked organizations. Experience managing enterprise accounts across Qatar, Saudi Arabia, Oman, or other GCC markets. Exposure to digital rewards, employee engagement, loyalty, or consumer rewards ecosystems.<br><br>Skills: enterprise sales,revenue growth,customer retention,account management,customer success,upselling,cross-selling

Company Description<br><br>Join Saipem and engineer a sustainable future.<br><br>We are a global leader in engineering and construction for the energy and infrastructure sectors, delivering complex onshore and offshore projects worldwide. Driven by technological innovation as “One Company”, our 30,000 people from over 130 nationalities in more than 50 countries work every day to enable the energy transition toward Net Zero. At Saipem, your expertise helps shape the future globally for environmental sustainability.<br><br>Purpose Of The Position<br><br>As Shipping & Customs Manager you will respond to the Project Director/Technical Manager and be part of the Supply Chain / Logistics function within project execution scope. You will streamline shipping and customs activities, define the most suitable transportation and customs schemes, and supervise the safe, efficient and cost-effective movement of Saipem purchased materials, subcontractors’ equipment and company-provided items in compliance with project requirements, budget and schedule.<br><br>How can you support us? Here below your responsibilities:<br><br>Streamline shipping and customs activities within the supply chain process, coordinating with Procurement, Expediting & Inspection, Asset and Operational Logistics to improve efficiency, competences and cost control. Define the best transportation and customs scheme, including feasibility and cost assessment, according to actual project requirements. Supervise and manage transport and customs formalities for Saipem purchased materials, subcontractors’ equipment and company-provided items from agreed delivery point up to final destination. Support tendering and supply chain functions by defining transportation schemes, assessing feasibility and preparing related budget inputs. Define the overall Project Customs scheme during tendering and execution phases according to project fiscal organization, vendor locations, material origin and applicable customs/fiscal regulations. Support procurement activities by defining contractual delivery terms, providing transport costs, preparing packing specifications and shipping instructions. Liaise with Expediting & Inspection once goods are released for collection, ensuring timely shipment arrangement up to destination. Coordinate with Logistics to define Project Shipping instructions and ensure distribution through the Shipping and Customs Network to all transport offices involved. Support the Insurance department by ensuring proper notification where shipment value exceeds corporate insurance deductibles or when damage occurs during transportation. Review and approve Scope of Works, Purchase Requisitions and Technical Bid Evaluations relevant to Transport Frame Agreements and single dedicated shipments. Manage Transport Agreements and monitor utilization, approving related AfS / WO within power of attorney limits and authorizing SE / Progress Reports. Ensure proper document archiving and traceability of all records relevant to shipping and customs activities. Ensure the required information flow toward competent functions for liquidated damages and price revision matters. Assign Shipping & Customs Coordinators to projects and ensure adequate support from Shipping and Customs officers, including outsourced resources through the network when required. Participate in vendor qualification and provide feedback/reporting on owners, freight forwarders and customs brokers performance.<br><br>What are we looking for?<br><br>Education<br><br>Bachelor’s or Master’s degree in Logistics, Supply Chain Management, Engineering, Business Administration, or related discipline.<br><br>Experience<br><br>Minimum 10–15 years of experience in shipping, customs, logistics or supply chain roles, with proven experience managing transport schemes, customs formalities, vendors, freight forwarders and customs brokers within oil & gas, energy, EPC or large project environments.<br><br>Languages<br><br>Fluent in English (mandatory) Additional languages (Italian, French, Arabic) are a plus<br><br>Technical Skills<br><br>Strong knowledge of shipping, customs and international transport regulations, including customs documentation, declarations, VAT, tariffs, customs brokers and freight forwarder management. Ability to define overall Project Customs schemes according to project fiscal organization, vendor location, country of origin and local regulations. Expertise in transport planning, shipping instructions, packing specifications and Incoterms in line with project and contractual requirements. Experience with Scope of Works, Purchase Requisitions, Technical Bid Evaluations and Transport Agreements for frame agreements and dedicated shipments. Knowledge of port, air and sea operations, including documentation, handling, dangerous goods / out-of-gauge cargo and transport permits where applicable. Ability to manage cost estimation, budget monitoring, reporting and document archiving for shipping and customs activities.<br><br>IT Skills<br><br>Proficiency in Microsoft Office tools Familiarity with document management systems and logistics/shipping tracking tools Experience with ERP systems (e.g., SAP) is an advantage<br><br>What else should you know? <br><br>You will have the opportunity to coordinate international shipping and customs activities and support projects across EMEA and offshore/onshore locations, depending on project requirements.<br><br>What We Can Offer To You<br><br>Permanent Contract – Project-based position Corporate Benefits: We offer a comprehensive benefits package Working Hours: 45 hours (9 hours x 5 days) Availability may be required in line with project and operational shipping/customs requirements Our One Saipem Way soft skills model leverages on skills development, career growth, opportunities to innovate through complex challenges by promoting communication and collaboration to achieve common goals. Location: Doha, Qatar<br>Your opinion helps us grow every day! We would greatly appreciate it if you could share your opinion by completing this short, anonymous survey. https://forms.office.com/e/3s Ce293xsf<br><br>Additional Information<br><br>We support your development! Do you feel you might not fit this role perfectly? If you think you can contribute to our business development in the future, don’t hesitate to apply anyway through our spontaneous application form!<br><br>We embrace diversity! At Saipem, we believe that innovation thrives through diversity. Our culture is built on mutual respect, collaboration, inclusion and the belief that our differences drive our progress.<br><br>Safety and Sustainability matter to us! Operating in difficult and at times extreme situations, the focus is always on the health and safety of people and the preservation of the natural ecosystem.<br><br>Find out more in our career page here and our Instagram profile here.<br><br>One vision, many paths, limitless possibilities.<br><br>PRIVACY POLICY<br><br>In accordance with the Qatar's Personal Data Privacy Protection Law (PDPPL) enacted as Law No. 13 of 2016 (“GDPR”). All interested candidates (L. 903/03) are invited to consult the privacy policy (art 13, 14, D. Lgs 196/03 and art 13 GDPR 679/16)

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Engineering, you’re not just overseeing physical building and systems maintenance and repairs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Lead and develop a high-performing team: Recruit, train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognise achievements to build a motivated and high-performing team Ensure safety and compliance: Oversee the maintenance of the physical building, mechanical systems, electrical systems, HVAC, and life safety systems, coordinate inspections, and uphold safety and compliance standards in line with national and local regulations Manage daily maintenance operations: Oversee maintenance activities, prioritize tasks, and verify completion through the property maintenance management system; ensure timely resolution of service requests, guest concerns, and emergencies Support property improvement projects: Assist in directing capital projects and property rehabilitations – including scheduling, budgeting, contractor bidding, and licensing/permitting – while ensuring regulatory compliance Lead energy efficiency initiatives: Develop and oversee property-wide energy conservation programs to reduce utility costs Drive engineering performance: Monitor departmental Key Performance Indicators (KPIs), including equipment upkeep, audit results, and team productivity and act as need to improve performance Support hotel-wide operational leadership: Collaborate with the broader hotel leadership team in overseeing evacuation procedures, duty manager coverage, and other safety protocols as needed<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be primarily responsible for providing effective support to the SME Sales team. His key role includes, but is not limited to the following:Proactively marketing solicitation of SME relationships for both Assets & Liabilities. Ensure implementation of a marketing plan as per agreed objectives. Ensure quality of portfolio is satisfactory Act as one-stop solution for all such customers’ requests / needs. Managing & developing existing & new relationships within the delegated authority and in accordance with QNB credit policies and procedures. Closely work with his senior team members to develop and expand the bank’s corporate business from existing corporate customers and new relationships in line with the bank’s strategy. Prepare credit proposals, starting from negotiation stage with the customers until limit booking. Coordinate with other departments to ensure smooth operations of the accounts.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Provide inputs to his line manager in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment. Proactively support his line manager in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the department’s function, customer portfolio development and the monitoring of achievements. Ensure proper monitoring and achievement of Key Performance Indicators on periodic basis. Ensure upholding and monitoring full compliance with prevailing best corporate banking practices. Implements KPI’s and best practices for Senior Manager SME Relationship Management Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Be highly responsive to customers’ needs & ensure client satisfaction Ensure high quality of portfolio in order to avoid direct credit losses. Act as the single point of contact for servicing all needs/ queries Provide input to his line manager to support the development of tailored product solutions for QNB SME clients Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group’s goals/ objectives. Service the needs / queries of the customers under the team’s portfolio. Liaise with customers for their day-to-day banking requirements Ensure customers are well informed of their facilities and other matters To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Implement marketing plan to identify corporate relationships. Monitor credit quality of the portfolio for risk recognition. Provide timely and accurate information to the internal auditors and the Compliance function as and when required on the SME customer base. Prepare periodic Management and Business Information reports. Maintain good understanding of the existing credit policy of the bank. Develop good understanding of QNB SME product offering Focus on managing relationships: Act as key point of contact for SME clients in the portfolio Directly responsible for handling corporate borrowing portfolio growth, quality and profitability Proactively review the financial situation of clients and provide advice on product solutions for their banking needs Strengthen existing relationships with clients in the portfolio through regular visits Develop and manage on day-to-day basis existing relationships to meet assigned financial and nonfinancial targets, in compliance with established QNB credit policies, procedures and standards. Target prospect corporate customers and explore new business opportunities to meet assigned financial and non-financial targets, in compliance with established QNB credit policies, procedures and standards. Process new credit applications, renewals and any other requests for new and existing customers in coordination with his senior team members, while addressing adequately all relevant and risk factors and latest developments in the industry, market and business Liaise with other departments within the bank for customers’ transactions. Maintain high credit documentation standards, Obtain all requisite facility and account documentation to ensure each customer’s file is current with valid legal documentation to secure / protect the Bank's interests. Gather all relevant information required to make credit decisions Develop understanding of the SME banking market in Qatar, identifying key trends, regulations, clients’ needs and the activities of competitors Learning & Knowledge: Planning, organizing and controlling, prioritizing and planning work activities, using time efficiently. Possess a good knowledge of corporate banking products, legal, documentation & regulatory requirements Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (related field of study), [“Masters preferred.”] At least 8 years of relevant experience, preferably within a highly rated international bank. Excellent oral and written communication skills (including report writing) in English and Arabic. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organising, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Decision making skills. Problem solving skills. Good track record in sales and client service . Awareness of risk management concepts and practices. Good knowledge of SME banking products.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

Additional Information<br><br>Job Number 26109187<br><br>Job Category Rooms & Guest Services Operations<br><br>Location Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br>OR<br><br> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br>CORE WORK ACTIVITIES<br><br>Leading Guest Services Teams <br><br> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br><br>Maintaining Guest Services and Front Desk Goals<br><br> Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.<br><br>Ensuring Exceptional Customer Service <br><br> Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction.<br><br>Implementing Projects and Policies<br><br> Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration.<br><br>Conducting Human Resource Activities<br><br> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed.<br><br>Additional Responsibilities<br><br> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br><br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br><br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br><br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br><br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

It's more than a job<br><br>As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.<br><br>‎<br><br>The National Air Logistics Aerospace Operational Care Manager is a senior operational role responsible for managing and developing the Aerospace product nationwide. This position drives focused efforts to provide technical solutions to the business, ensure high operational quality, and achieve strategic objectives related to customer acquisition and retention.<br><br>The role also supports the growth of the brand within the Aerospace market and contributes to achieving service delivery targets. In addition, it is responsible for managing integrated technical and operational solutions in close collaboration with business units and functional areas such as Finance and Customer Solutions.<br><br>The ultimate aim is to ensure a high level of customer satisfaction and recognition, while creating mutual and sustainable value.<br><br>How you create impact<br><br>Manage aerospace operations, ensuring a high-performing team through effective performance management, training programs, and the selection of suitable candidates in line with customer expectations. Drive operational excellence by managing rates and service contracts, ensuring optimal service delivery. Maintain high standards of customer care by ensuring operational staff deliver professional service, adhering to local SOPs and timely invoicing processes. Lead regular business reviews with clients, introducing innovative processes and driving continuous improvement initiatives. Conduct root cause analysis for customer issues, implement corrective actions, and produce KPI reports for continuous improvement. Manage proactive event and exception handling, including escalation of operational issues to customers when necessary. Communicate effectively with business units, leadership, and stakeholders at all levels within Kuehne+Nagel. Build and maintain strategic relationships with clients to understand their needs and identify business opportunities. Take full responsibility for the business solution P&L, monitoring costs versus revenue and achieving agreed budget targets. Ensure adequate resource allocation, prepare regular reports, support pricing and tenders, represent the business in key events, and ensure full compliance with QSHE standards and relevant directives.<br><br>What we would like you to bring<br><br>Several years of experience in aviation/aerospace operations, preferably within Air Logistics. Solid exposure to international environments and cross-border operations. Initial leadership experience (direct and/or virtual), with the ability to work within a matrix organization. Strong understanding of supply chain processes, with exposure to aerospace industry requirements. Good knowledge of civil aviation regulations, customs procedures, and operational compliance standards. Strong communication and presentation skills in English, with the ability to engage stakeholders at all levels. Proven teamwork mindset with an affinity for IT systems and digital tools. Proactive, solution-oriented personality with strong problem-solving, negotiation, and continuous improvement skills under pressure.<br><br>What's in it for you<br><br>You will have the opportunity to take ownership of a critical aerospace logistics function within a global organization, working in a dynamic and international environment. This role offers strong exposure to cross-functional collaboration, strategic decision-making, and customer engagement at a high level. You will play a key role in driving operational excellence, expanding market presence, and shaping innovative solutions, while further developing your leadership skills and contributing to sustainable business growth.<br><br>Who we are<br><br>Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.<br><br>As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.<br><br>We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will manage the Global Cash Management and Trade services products as well as service and implementations of QNB Group in line with the overall QNB Group strategy. The role includes Cash management product, Trade Services Product, Channels, Service and Implementations and Portfolio Management.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Ultimately responsible for development of cash management and Trade Services products, marketing the products and value added service proposition for customers to uphold banks position as a key cash management and Trade services player in the global markets it operates in. Supports the attaining revenue, profit, profitability supporting the sales team, in line with vision and mission of the group and /or other set targets imposed by the Senior Management team. Works with Direct manager in achieving unit’s budget and product targets and implementation of the group approved strategies/business plans for the unit and overall objectives of the QNB group. Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank. Implements KPI’s and best practices for Global Cash Management Products. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Accountable for proactive gathering and analysis of market and business intelligence information as well as interfacing with Business Intelligence and Economic Research departments to ensure that Department’s activities are targeted to meet prevailing customer needs as well as to respond to competitor actions. Responsible for the initiation and development of cutting edge cash and trade products and solutions in line with a client centric approach and the overall ambitions of the organization to position itself as an innovative and leading GTB bank in all markets in operates in. Responsible for the development of product/credit programs and packaged solutions in line with market trends and client needs and produces all related presentations, collateral and support material to support the commercialization and sales efforts Work with HO and Country Managers, to support the business objectives of the Cash and Trade business. Responsible for working with the Global sales team on commercialization of cash and trade products effectively and tracks product profitability progress regularly Responsible for all cash and trade product KPIs and targets set by management. Coordinates with the sales team for initiating, maintaining and enhancing relationships with customer requiring Cash and trade services including e channels, and develop any new products or product enhancements to ensure to ensure their business needs are identified and well served, Responsible for implementation of a one point of contact concept to respond to and resolve all customer needs and queries pertaining to cash management activities. Assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Accountable for preparations and implementation of Cash and Trade strategic and business plans in relation to Corporate and Institutional Banking strategy and QNB Group objectives. Responsible for initiation of products, and/or offerings development/ enhancement, aimed at fulfilling client needs. Manages all project implementations pertaining to cash, trade and channels product developments and enhancements and ensuring all requirements are developed, met and tested correctly. Responsible for preparation of Cash and Trade marketing plans, client collateral, pitchbooks, sales support material and supports marketing activities along side Global GTB Sales within the department to promote corporate banking products/ services in their best position. Monitors results of marketing activities and initiates marketing plans review if necessary. Support building and promoting QNB brand image, in liaison with Corporate Communication function and other business units of the Bank. Represent the Bank at professional/ industrial organizations/ venues, conferences and workshops to represent QNB group cash management capabilities, market share. Expand and manages rollout of Cash and Trade product capacity out of Qatar for QNB oversees network to support the Qatari business expansion. Set and implement appropriate pricing structures / policies for cash and trade products. Drives regional acquisition of transactions business and cross QNB network. Builds and expands product capability out of Qatar for QNB Overseas to support the Qatar business expansion. Ensure proper credit information and assessment of risk profile for cash and trade clientele, and development of preventive actions, directed to early identification of risky clients as well as preventing/ minimizing losses potential losses. Identify and develop internal control systems to address control weakness, to improve upon them. Identify operational, market, sovereign and or other types of risk related to Cash and Trade product activities and address them through appropriate mitigation procedures. Build and maintains strong working relationships with other Departments and functions within the Bank to ensure harmonious processes and effective work relationships as well as to promote synergy within the Bank. Ensure that any internal disputes are resolved promptly and sufficiently. Document internal activities as per applicable internal and external requirements as well as reports to the Senior Management team on the Department's performance. Ensures provision of timely and accurate information to the Group's senior management team, external and internal auditors and the Group's compliance function as and when required. Act as a replacement for the VP Global Cash Management Products whenever necessary. Learning & Knowledge: Well-informed of the market competitive structure, industry practices and regulations in relation to cash and trade products. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Personally, provides coaching and mentors employees within the function as required. Facilitates knowledge sharing within and across QNB Group employees as well as ensures presence of knowledge sharing systems staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education And Experience Requirements<br><br> University graduate BA or MBA preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Master’s degree is highly preferred. At least 8 years of banking relevant experience, preferably within a highly rated international bank. Outstanding oral and written communication skills in English Knowledge of Arabic language - preferred Knowledge of any relevant widely used languages in a business environment is an advantage Knowledge of risk management concept and practices Understanding of relevant laws, regulations and practices pertaining to cash management and trade services in particular and Banking Industry in general Good understanding of Corporate Banking customer base, it's needs and expectations Familiar with balanced scorecard approach Outstanding financial planning and budgeting ability Strong analytical skills with ability to communicate both verbally and in writing Proficiency in preparation and utilization of financial modeling Proficiency in PC programs: MS Word, Power Point, Excel and other relevant applications Excellent people relationship skills and team management Ability to motivate and lead teams from diverse cultural backgrounds Good organizing skills Ability to make decisions and follow through initiatives Customer service orientation Integrity and self-management<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

About Us<br><br>As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.<br><br>Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay<br><br>Inter Continental Doha The City is looking for a Quality Manager to join our team.<br><br>As a Quality Manager, you will be responsible for driving the hotel’s quality agenda, ensuring that IHG and Inter Continental brand standards, service expectations and operational procedures are consistently understood, implemented and sustained.<br><br>Working closely with the Executive Committee, Heads of Department and operational teams, you will identify opportunities for improvement, translate quality insights into action and support the hotel in delivering exceptional guest experiences.<br><br>Your day-to-day<br><br>Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards. Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences. Embed a strong culture of quality and service excellence across all departments through visible leadership and hands-on operational presence. Ensure consistent delivery of personalized, thoughtful, and detail-oriented service aligned with the hotel’s luxury service philosophy. Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and other guest feedback platforms to identify trends, strengths, and opportunities for improvement. Partner with Heads of Department to develop clear, actionable improvement plans aligned with departmental and hotel-wide metrics and goals. Plan and conduct regular internal quality audits, service evaluations, and compliance reviews across all operational areas.<br><br>What We Need From You<br><br>Previous experience in a Quality, Guest Experience, Operations or Rooms/Hotel Management role, preferably within a luxury or international hotel environment. Strong understanding of luxury hospitality standards, service excellence and quality assurance principles. Previous experience working with hotel quality programs, brand standards, audits or inspection processes. Strong analytical skills, with the ability to interpret guest feedback, quality scores and operational data and translate insights into action. Excellent observation and attention to detail, with a genuine passion for service excellence. Strong communication, coaching and influencing skills, with the ability to work effectively with colleagues at all levels. Confident in providing constructive feedback and challenging teams in a positive and solution-oriented manner. Strong understanding of continuous improvement and root-cause analysis. Excellent organizational and follow-up skills, with the ability to manage multiple priorities and initiatives. Previous experience within IHG Hotels & Resorts or another international luxury hospitality group would be an advantage.<br><br>What We Offer<br><br>In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”<br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br><br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br><br>So, join us and you’ll become part of our ever-growing global family.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.