office manager Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Ibis and Adagio Aparthotels Doha, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p>Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:</p><br><ul><li>Consistently offer professional, friendly and engaging service</li><li>Processing of guest check-ins by confirming reservations, assigning rooms in collaboration with Housekeeping and Reservations,&nbsp;issuing and activating room key.</li><li>Responsible of&nbsp;all payment types such as&nbsp;cash, checks, debit, credit and all room charges.</li><li>Process all check-outs including resolving any late and disputed charges&nbsp;while ensuring all service standards are followed</li><li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float</li><li>Handle guest requests, questions and concerns effectively and promptly</li><li>Promote a professional team environment</li><li>Follow department policies, procedures and service standards</li><li>Performs any and all other tasks assigned by management</li><li>Upholds the highest standard of internal and external customer service at all times</li></ul><br>Qualifications<br><br><ul><li>Proficient in the English Language (verbal &amp; written), second language is an advantage</li><li>Previous working knowledge of Opera is an asset</li><li>Required knowledge of MS Office&nbsp;</li><li>Must be able to handle multiple tasks in a dynamic, fast-paced environment</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li><li>Strong interpersonal and problem solving abilities&nbsp;</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p><br>Opportunities to make your mark. We provide an environment of trust, respect, and integrity.&nbsp; A home away from home.&nbsp; Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination &amp; harassment.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p><br><p>Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS</p><br><br>Job Description<br><br><p>The Bellboy is responsible for providing a warm welcome to guests and delivering courteous, efficient, and professional luggage and guest assistance services. This role enhances the guest experience by assisting with arrivals, departures, room orientation, and responding promptly to guest requests while maintaining the highest standards of hospitality.</p><br><p>Key Responsibilities</p><br><ul><li>Welcome guests upon arrival with a friendly and professional attitude.</li><li>Assist guests with loading, unloading, transporting, and delivering luggage safely and efficiently.</li><li>Escort guests to their rooms and explain room features, hotel facilities, and available services.</li><li>Provide information about hotel amenities, dining outlets, meeting facilities, and local attractions.</li><li>Assist guests during check-in and check-out as directed by the Front Office team.</li><li>Respond promptly to guest requests, inquiries, and complaints, escalating issues when necessary.</li><li>Arrange transportation, including taxis, airport transfers, and valet services, when required.</li><li>Store and retrieve guest luggage in the baggage room while maintaining accurate records.</li><li>Ensure the lobby, entrance, and baggage storage areas remain clean, organized, and presentable.</li><li>Deliver guest messages, parcels, mail, and amenities to guest rooms promptly.</li><li>Assist guests with directions and recommendations for local attractions and services.</li><li>Follow hotel security procedures to ensure the safety of guests, their belongings, and hotel property.</li><li>Maintain effective communication with the Front Office, Housekeeping,&nbsp;and Security departments.</li><li>Support emergency procedures and assist guests during emergency situations as directed.</li><li>Perform other duties assigned by the Assistant Front Office/Front Office Manager, or hotel management.</li></ul><br>Qualifications<br><br><ul><li>High school diploma or equivalent.</li><li>Previous experience in a hotel or customer service role is preferred.</li><li>Basic English communication skills; additional languages are an advantage.</li><li>Good physical fitness with the ability to lift and carry luggage safely.</li><li>Professional appearance and grooming in accordance with hotel standards.</li><li>Excellent interpersonal and communication skills with a friendly and approachable demeanor</li><li>Strong customer service orientation and enthusiasm for hospitality</li><li>Physical fitness to handle luggage and stand for extended periods</li><li>Flexibility to work various shifts, including weekends and holidays</li><li>Knowledge of Doha, Qatar, and its attractions is an advantage</li><li>Ability to work effectively in a dynamic, multicultural team environment</li><li>Keen attention to detail and a well-groomed appearance</li><li>Problem-solving skills to handle guest concerns efficiently and empathetically</li><li>Adaptability to work in a fast-paced environment while maintaining a prof</li><li>Previous experience in hospitality is preferred&nbsp;</li></ul><br>Additional Information<br><br><p>Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.</p><br> </div>

<p>We are seeking a warm, proactive, and service-oriented Guest Experience Agent to deliver exceptional guest service at Our Habitas Ras Abrouq , ensuring every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment. Reporting to the Front Office Manager or Guest Experience Manager, the Guest Experience Agent is responsible for providing outstanding service throughout the guest journey, from pre-arrival to departure. This role plays a key part in creating meaningful guest experiences by anticipating needs, resolving concerns efficiently, and ensuring every interaction reflects the brand's values and hospitality standards. The Guest Experience Agent will work closely with all resort departments to coordinate guest requests, provide local knowledge, and ensure operational excellence across all touchpoints. This position requires excellent communication skills, attention to detail, and a genuine passion for creating unforgettable guest experiences.</p><p><b>Key Responsibilities</b></p><ul><li>Deliver warm, personalized, and professional service to guests throughout their stay.</li><li>Welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth arrival and departure experience.</li><li>Respond promptly to guest inquiries, requests, and concerns while ensuring timely follow-up and resolution.</li><li>Coordinate guest requests with Housekeeping, Food &amp; Beverage, Engineering, Spa, Activities, and other departments to ensure seamless service delivery.</li><li>Maintain accurate guest profiles, preferences, and special requests within the property management system.</li><li>Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.</li><li>Proactively anticipate guest needs and identify opportunities to enhance their stay through personalized service.</li><li>Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.</li><li>Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.</li><li>Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.</li><li>Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.</li><li>Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.</li><li>Collaborate with department heads to ensure operational readiness and exceptional guest satisfaction.</li><li>Promote resort experiences, activities, and services to maximize guest engagement and enhance the overall experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A passionate hospitality professional with outstanding interpersonal and communication skills, dedicated to creating memorable experiences for every guest. You thrive in a dynamic luxury hospitality environment and naturally build genuine connections through warm, attentive, and personalized service. You are highly organized, adaptable, and solution-oriented, with the ability to anticipate guest needs and respond with professionalism and care. You take pride in delivering exceptional service, maintaining attention to detail, and contributing to a collaborative team culture in a remote luxury resort setting. You are not just welcoming guests you are creating meaningful moments and unforgettable experiences that define the spirit of Our Habitas Ras Abrouq .</p><b>Minimum Requirements</b><ul><li>2 3 years of experience in Front Office, Guest Relations, Guest Services, or a similar customer-facing role, preferably within a luxury hotel or resort environment.</li><li>Strong understanding of luxury hospitality standards and exceptional guest service principles.</li><li>Excellent verbal and written communication skills with a warm, professional, and guest-focused approach.</li><li>Experience using Property Management Systems (PMS) and Microsoft Office applications; knowledge of Opera Cloud or similar systems is an advantage.</li><li>Strong problem-solving abilities with the confidence to handle guest requests, concerns, and service recovery effectively.</li><li>Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>Ability to work collaboratively with cross-functional teams to deliver seamless guest experiences.</li><li>A positive, proactive, and adaptable attitude with exceptional attention to detail.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Ability to work flexible shifts, including weekends and public holidays, in a remote luxury resort environment.</li><li>Passion for creating memorable guest experiences while embracing the values of sustainability, wellness, and authentic hospitality.</li></ul>

<strong>Organization- Andaz Doha<br><br></strong><strong>Summary<br><br></strong>You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.<br><br>You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.<br><br><strong>Qualifications<br><br></strong><ul><li> Ideally with a relevant degree or diploma in Hospitality or Tourism management. </li><li> Minimum 1 year work experience as Team Leader- Concierge. </li><li> Holder of the 'Clefs d'Or' is an advantage. </li><li> Good problem solving, organisational and interpersonal skills are a must. </li><li> Must be eligible to fulfill the statutory requirements to work in Qatar.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>You will be responsible&nbsp;to assist with the&nbsp;efficient running of&nbsp;the department in line with Hyatt International's Corporate Strategies and&nbsp;brand standards, whilst meeting&nbsp;employee, guest and owner expectations. The Chef Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.</span></p><br><p><span>You will be responsible&nbsp;to assist with the&nbsp;efficient running of&nbsp;the department in line with Hyatt International's Corporate Strategies and&nbsp;brand standards, whilst meeting&nbsp;employee, guest and owner expectations. The Team Leader Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.</span></p><br><br><b>Qualifications:</b><br><ul><li><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management.&nbsp;</span></li><li><span>Minimum 1 year work experience as Team Leader- Concierge.</span></li><li><span>Holder of the 'Clefs d'Or' is an advantage.</span></li><li><span>Good problem solving, organisational and interpersonal skills are a must.</span></li><li><span>Must be eligible to fulfill the statutory requirements to work in Qatar.</span></li></ul> </div>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a <strong>Massage Therapist</strong>, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br>Attending Hilton Trainings and monthly departmental meetings as required<br><br>To ensure high standards of cleanliness in the department<br><br>To report any maintenance issues to Front Office Manager<br><br>Assist in all areas of the operations as requested by Front Office Manager<br><br>To be fully aware of current and future services offered by the hotel<br><br>To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses<br><br>Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells<br><br>retail<br><br>Accurately schedule all massage reservations, changes, confirms and cancel massage reservations<br><br>Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office<br><br>Manager<br><br>Accurately explain spa treatment menu and packages to guests<br><br>Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards<br><br>Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms<br><br>Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms<br><br>Ensure stocking of water and other beverages and set up and break down of beverage and fruit station<br><br>Assisting guest and personal providing training session, if necessary<br><br>Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and<br><br>product updates<br><br>To ensure audio-visual equipment is well maintained and in good condition<br><br>To ensure high standards of cleanliness in the department<br><br>Provides courteous and efficient guest service from point of arrival through check out<br><br>Orient the guests through our Fitness facility, greets guests and provides personal guest service<br><br><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a spa therapist, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <ul> <li>Attend Hilton trainings and monthly departmental meetings as required</li> <li>Ensure high standards of cleanliness in the department</li> <li>Report any maintenance issues to the front office manager</li> <li>Assist in all areas of the operations as requested by the front office manager</li> <li>Be fully aware of current and future services offered by the hotel</li> <li>Ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses</li> <li>Provide efficient guest service from point of arrival to check out</li> <li>Book, change, and cancel appointments and upsell retail</li> <li>Accurately schedule all massage reservations, changes, confirmations, and cancellations</li> <li>Accurately process all billing and posting for spa and retail services; report any overages and shortages to front office manager</li> <li>Explain spa treatment menu and packages to guests</li> <li>Greet and welcome all incoming and outgoing guests and staff in accordance with brand standards</li> <li>Maintain the quality of service and overall appearance of locker areas, lounge area, and restrooms</li> <li>Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room, and restrooms</li> <li>Ensure stocking of water and other beverages and set up and break down of beverage and fruit station</li> <li>Assist guests and personnel by providing training sessions, if necessary</li> <li>Maintain the fitness center: look after equipment and coordinate with Precor representative for maintenance and product updates</li> <li>Ensure audio-visual equipment is well maintained and in good condition</li> <li>Provide courteous and efficient guest service from point of arrival through check out</li> <li>Orient guests through our fitness facility, greet guests, and provide personal guest service</li> </ul> <h4>What we look for in a spa therapist</h4> <p>A spa therapist serving Hilton brands is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p> <ul> <li>Strong interpersonal skills</li> <li>Committed to delivering a high level of customer service</li> <li>Excellent grooming standards</li> </ul> <p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p> <ul> <li>Excellent attention to detail</li> <li>High standards of cleanliness</li> <li>Ability to work in a consistently professional and helpful manner</li> <li>Previous experience in a similar role</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality; acting with integrity and always doing the right thing; inspiring others through leadership; a belief that teamwork drives the best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Senior <strong>Massage Therapist</strong>, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:</li><li> Attending Hilton Trainings and monthly departmental meetings as required</li><li> To ensure high standards of cleanliness in the department</li><li> To report any maintenance issues to Front Office Manager</li><li> Assist in all areas of the operations as requested by Front Office Manager</li><li> To be fully aware of current and future services offered by the hotel</li><li> To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses</li><li> Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells</li><li> retail</li><li> Accurately schedule all massage reservations, changes, confirms and cancel massage reservations</li><li> Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office</li><li> Manager</li><li> Accurately explain spa treatment menu and packages to guests</li><li> Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards</li><li> Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms</li><li> Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms</li><li> Ensure stocking of water and other beverages and set up and break down of beverage and fruit station</li><li> Assisting guest and personal providing training session, if necessary</li><li> Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and</li><li> product updates</li><li> To ensure audio-visual equipment is well maintained and in good condition</li><li> To ensure high standards of cleanliness in the department</li><li> Provides courteous and efficient guest service from point of arrival through check out</li><li> Orient the guests through our Fitness facility, greets guests and provides personal guest service</li><li>Job Profile<br><br></li></ul><strong>Skills<br><br></strong>A Spa Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<br><br><ul><li> Strong interpersonal skills</li><li> Committed to delivering a high level of customer service</li><li> Excellent grooming standards<br><br></li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br><br><ul><li> Excellent attention to detail</li><li> High standards of cleanliness</li><li> Ability to work in a consistently professional and helpful manner</li><li> Previous experience in a similar role<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<p>The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team. Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess Maintain a harmonious and professional relationship with co-workers, supervisors and all departments . Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Develop healthy and happy relation with other front office team member in particular and all hotel employee in general Ensure all local and corporate policies, works rules and benchmark standard are properly applied Utilize Golden appropriately for a maximum guest recognition/satisfaction Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms Perform smooth check in and check out process base on benchmark standard Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue</p><p><strong>Desired Candidate Profile</strong></p><p>Degree Holder, preferably in hotel and restaurant management</p><p>2-4 years of experience as a Guest Relations Agent</p><p>Excellent command in English, Arabic or Russian is an advantage</p>

<p>Plan and coordinate the provision of friendly, efficient, and personalized services to guests. Assist with guest check-ins and check-outs as required. Anticipate guest needs, handle enquiries, and resolve guest concerns professionally. Welcome and escort guests to various locations within the hotel. Maintain excellent knowledge of hotel facilities, products, and services. Provide information and promote hotel services, facilities, and special events. Maintain comprehensive product and service knowledge to explain and promote hotel offerings. Stay informed about hotel programs and events to recognize and respond to guest needs. Create a positive hotel image through every interaction with internal and external guests. Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations. Support all departments in delivering exceptional guest service. Communicate guest feedback to the Front Office Manager for appropriate action. Report operational issues to Management with recommendations for resolution. Adhere to Front Office policies, procedures, and hotel standards. Follow the Hotel Handbook and all general policies and procedures. Ensure compliance with Radisson Hotel Group brand standards. Demonstrate a strong Yes I Can! attitude. Adhere to Radisson Hotel Group s Responsible Business ethics.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred. Excellent communication and interpersonal skills. Native Arabic speaker with excellent English communication skills. Professional, polished, and confident personality with excellent grooming standards. Strong knowledge of luxury guest service standards and hotel operations. Ability to handle VIP guests, special requests, and guest complaints professionally. Excellent knowledge of hotel facilities, outlets, promotions, and local attractions. Strong organizational, problem-solving, and time-management skills. Ability to work effectively in a fast-paced, multicultural hotel environment. Demonstrates a genuine passion for hospitality and a strong Yes I Can! attitude.</p>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26134714<br><br><strong>Job Category</strong> Rooms &amp; Guest Services Operations<br><br><strong>Location</strong> Diplomatic Street, West Bay Area, P.O. Box 22752, Doha, QatarVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br></li></ul>OR<br><br><ul><li> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Maintaining Guest Services and Front Desk Goals<br><br></strong><ul><li> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li><li> Develops specific goals and plans to prioritize, organize, and accomplish your work.</li><li> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li><li> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li><li> Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li><li> Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br><br></li></ul><strong>Supporting Management of Front Desk Team<br><br></strong><ul><li> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li> Encourages and building mutual trust, respect, and cooperation among team members.</li><li> Serving as a role model to demonstrate appropriate behaviors.</li><li> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li><li> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li><li> Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br><br></li></ul><strong>Ensuring Exceptional Customer Service <br><br></strong><ul><li> Provides services that are above and beyond for customer satisfaction and retention.</li><li> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li><li> Responds to and handles guest problems and complaints.</li><li> Sets a positive example for guest relations.</li><li> Empowers employees to provide excellent customer service.</li><li> Observes service behaviors of employees and provides feedback to individuals.</li><li> Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li><li> Ensures employees understand customer service expectations and parameters.</li><li> Interacts with guests to obtain feedback on product quality and service levels.</li><li> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br></li></ul><strong>Managing Projects and Policies<br><br></strong><ul><li> Implements the customer recognition/service program, communicating and ensuring the process.</li><li> Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li><li> Supervises same day selling procedures to maximize room revenue and control property occupancy.</li><li> Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li><li> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br></li></ul><strong>Supporting Human Resource Activities <br><br></strong><ul><li> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li><li> Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li><li> Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li><li> Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li><li> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li><li> Participates in employee progressive discipline procedures.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li> Analyzes information and evaluating results to choose the best solution and solve problems.</li><li> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li><li> Performs all duties at the Front Desk as necessary.</li><li> Runs Front Desk shifts whenever necessary.</li><li> Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<p>Achieves budgeted goals by executing sales activities within assigned market segment. Assists in the development of annual sales goals. Assists in the completion of monthly booking report. Ensures own function operates within cost restraints. Maintains effective correspondence. Meets budgeted sales and profit margins for group business, by soliciting, selling, and confirming business as required. Develops data and recommends programs to meet clients needs. Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs. Utilizes the Winning Edge sales techniques. Solicits files on a timely basis to confirm business. Uses outside sales calls to solicit existing and new guests. Conducts on-site client inspections and entertainment weekly. Contacts in-house guests to foster additional business, repeat bookings, or referrals to other Radisson Hotels. Coordinates activities related to booked business with other departments. Communicates guests requests to all departments in an effective and timely manner. Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office. Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the Hotel Marketing Plan. Keeps Sales Department informed of group booking status. Communicates with Front Office Manager all group VIP s for appropriate service. Ensures all reservations are tracked correctly for statistical purposes. Liaises with the Accounts Payable Department regarding credit issues. Practices Yes I Can attitude Adheres to RHG s Responsible Business ethics</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Hotel Management, Hospitality, Business Administration, Marketing, or a related field .</li><li>3 - 5 years of hotel sales experience, preferably within a 5-star or luxury hotel.</li><li>Proven experience in corporate sales, leisure sales, local accounts, and travel trade.</li><li>Strong track record of achieving sales targets and generating room and other hotel revenues.</li><li>Excellent communication, negotiation, presentation, and interpersonal skills.</li><li>Ability to develop and maintain strong relationships with corporate clients, travel agencies, tour operators, and key accounts.</li><li>Experience in business development, client acquisition, and account management.</li><li>Ability to conduct sales calls, client visits, hotel inspections, and presentations.</li><li>Good knowledge of the local hospitality market and competitor activities.</li><li>Professional appearance, positive attitude, and a strong commitment to 5-star service standards.</li><li>Strong organizational and time-management skills.</li><li>Proficiency in Microsoft Office and hotel sales/CRM systems.</li><li>Excellent command of English; additional languages are an advantage.</li><li>Willingness to travel locally and attend client meetings and networking activities when required.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br>The Receptionist serves as the first point of contact for visitors, employees, clients, and external stakeholders entering or contacting Bridge Holding. The role is responsible for creating a professional and welcoming experience while ensuring efficient front-desk operations, visitor management, call handling, meeting coordination, and administrative support. The position contributes to the smooth day-to-day operation of the Group CEO Office through effective communication, organization, discretion, and customer service.<br><br><br><u><b>Job Responsibilities 1</b></u> <br> Front Desk &amp; Visitor Management </span><ul> <li>Welcome and assist visitors, clients, vendors, and employees in a professional and courteous manner.</li> <li>Manage visitor registration processes and ensure compliance with security and access procedures.</li> <li>Coordinate visitor access passes, meeting room arrangements, and host notifications.</li> <li>Maintain a clean, organized, and professional reception environment.</li> </ul> Call Handling &amp; Communications <ul> <li>Manage incoming telephone calls and direct inquiries to the appropriate departments or individuals.</li> <li>Record and relay messages accurately and promptly.</li> <li>Respond to general queries professionally and provide accurate information to callers and visitors.</li> <li>Ensure all communications reflect Bridge Holding's professional standards.</li> </ul> Administrative Support <ul> <li>Provide administrative assistance to the Office Manager and Group CEO Office as required.</li> <li>Coordinate meeting room bookings and visitor logistics.</li> <li>Manage incoming and outgoing courier, mail, and document deliveries.</li> <li>Support document filing, record maintenance, and office administration activities.</li> </ul> Office Coordination <ul> <li>Monitor reception supplies and coordinate replenishment requirements.</li> <li>Assist with organizing meetings, events, and executive visitor schedules.</li> <li>Coordinate with office service providers and facilities teams when required.</li> <li>Support general office operations to ensure efficient daily functioning.</li> </ul> Records &amp; Compliance <ul> <li>Maintain visitor logs and reception-related records accurately.</li> <li>Protect confidential information and ensure appropriate handling of sensitive documents.</li> <li>Ensure compliance with company policies, procedures, and security protocols.</li> <li>Support audits or administrative reviews relating to reception and front office activities.</li> </ul> <br><br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br> <p><strong>Customer Service Excellence</strong><br>Ability to provide a professional, courteous, and welcoming experience to visitors and callers.</p><br> <p><strong>Communication Skills</strong><br>Strong verbal and written communication skills with the ability to interact effectively across all levels.</p><br> <p><strong>Administrative Coordination</strong><br>Ability to manage schedules, records, correspondence, and office support activities accurately.</p><br> <p><strong>Organizational Skills</strong><br>Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.</p><br> <p><strong>Technology Proficiency</strong><br>Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.</p><br> <br><br><br><u><b>Job Experience</b></u> <br> <p><strong>Front Office Experience</strong><br>3-5 years of experience in reception, front desk, customer service, office administration, or a related administrative role.</p><br> <p><strong>Corporate Environment Exposure</strong><br>Experience working within a professional corporate office environment, supporting senior management, visitors, and external stakeholders.</p><br> <p><strong>Customer Service Experience</strong><br>Demonstrated experience providing high-quality customer service and handling communications with professionalism and discretion.</p><br> <br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Calendar Maintenance L2<br>Clerical/Administrative L2<br>Guest Relations L2<br>Leadership_321977503<br>Quality_321977507<br>Reception L2<br>Resilience<br>Travel Arrangements L2<br><br><br><u><b>Education</b></u> <br>Diploma in Secretarial<br>Bachelor's Degree in Business Administration or any related field<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.<br><br><p><u><span>Our</span><span>Team:</span></u></p><br><br><br><p><span><span>Our team is our greatest asset and the key to our success. We</span><span>demonstrate</span><span>our beliefs in the way we treat each other</span><span>and</span><span>by</span><span>example</span><span>,</span><span>we set for one another. In all our interactions with our guests, customers, business</span><span>associates</span><span>and colleagues, we</span><span>seek</span><span>to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent</span><span>service,</span><span>and</span><span>passion</span><span>.&nbsp;</span></span></p><br><br><br><p><u><span>Job Description:</span></u></p><br><br><br><p><span><span>The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role</span><span>representing</span><span>Four Seasons Hotel Doha and managing the</span><span>day to day</span><span>activities of the Guest Relations Team.&nbsp;</span></span></p><br><br><ul><li><p><span><span>Coordinates and liaises with various departments to ensure the hotel provides the</span><span>highest level</span><span>guest experiences&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Meets and greets arriving and</span><span>departing</span><span>guests; Provides genuine hospitality and recognition, acts as host/</span><span>hostess</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain a harmonious and professional relationship with co-workers,</span><span>supervisors</span><span>and all departments</span><span>. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Comply with</span><span>and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as</span><span>set forth in</span><span>EmPact</span><span>. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Develop healthy and happy relation with other front office team member</span><span>in particular and</span><span>all hotel employee in general </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ensure all local and corporate policies, works rules and benchmark standard are properly applied </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Utilize Golden appropriately for a maximum guest recognition/satisfaction · Developing guest connection and gain feedback from the guest</span><span>regarding</span><span>their overall stay or specific issue</span><span>in particular then</span><span>actively seeking solution to resolve the problem </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations · Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform smooth check in and check out process base on benchmark standard </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains</span><span>a balanced bank assigned by the hotel. Makes change,</span><span>cashes</span><span>checks, exchanges foreign currency. Reconciles all transactions at the close of each shift </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;</span><span>assists</span><span>customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in</span><span>an accurate</span><span>and</span><span>timely</span><span>manner. Interaction with guest will be in person and by phone </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager ·&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Accepts reservations,</span><span>changes</span><span>and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform any</span><span>additional</span><span>duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms&nbsp;</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue</span></span></p><br><br></li></ul><br><br><p><u><span>Preferred Qualifications and Skills</span></u></p><br><br><ul><li><p><span><span>Degree Holder, preferably in hotel and restaurant management</span></span></p><br><br></li></ul><br><ul><li><p><span><span>2-4 years of experience as a Guest Relations Agent</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent command in English, Arabic</span><span>or Russian</span><span>is an advantage&nbsp;</span></span></p><br><br></li></ul><br><br><p><u><span>Our</span><span>Offering:</span></u></p><br><br><br><p><span><span>Opportunities to build a successful career with global potential</span></span></p><br><br><p><span><span>Unique</span><span>strong culture - diversity of</span><span>50</span><span>different nationalities</span></span></p><br><br><p><span><span>Living accommodation in high quality, well-resourced apartment</span></span></p><br><br><p><span><span>Excellent Training and Development opportunities</span></span></p><br><br><p><span><span>Employee Recognition Programs</span></span><span><span>​</span></span></p><br><br><p><span><span>Complimentary nights at FS Hotels Worldwide&nbsp;</span></span></p><br><br><p><span><span>Paid annual home leave tickets</span></span></p><br><br><p><span><span>Complimentary meals in employee restaurants</span></span></p><br><br><p><span><span>Free transportation to work</span></span></p><br><br><p><span><span>Medical coverage</span></span></p><br><br><br><p><u><span>Work Authorization:</span></u></p><br><br><br><p><span><span>The h</span><span>otel will apply for</span><span>the work</span><span>authorization for a successful candidate.</span></span></p><br><br><br><p><u><span>Learn more about employment with Four Seasons:</span></u></p><br><br><br><p><span><span>You could also learn more about employment with Four Seasons via the following channels:</span></span></p><br><br><p><span><span>https://www.facebook.com/FourSeasonsJobs</span></span></p><br><br><p><span><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></span></p><br><br><p><span><span>http://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br> </div>

<p>The Bellboy is responsible for providing a warm welcome to guests and delivering courteous, efficient, and professional luggage and guest assistance services. This role enhances the guest experience by assisting with arrivals, departures, room orientation, and responding promptly to guest requests while maintaining the highest standards of hospitality.</p><p>Key Responsibilities</p><ul><li>Welcome guests upon arrival with a friendly and professional attitude.</li><li>Assist guests with loading, unloading, transporting, and delivering luggage safely and efficiently.</li><li>Escort guests to their rooms and explain room features, hotel facilities, and available services.</li><li>Provide information about hotel amenities, dining outlets, meeting facilities, and local attractions.</li><li>Assist guests during check-in and check-out as directed by the Front Office team.</li><li>Respond promptly to guest requests, inquiries, and complaints, escalating issues when necessary.</li><li>Arrange transportation, including taxis, airport transfers, and valet services, when required.</li><li>Store and retrieve guest luggage in the baggage room while maintaining accurate records.</li><li>Ensure the lobby, entrance, and baggage storage areas remain clean, organized, and presentable.</li><li>Deliver guest messages, parcels, mail, and amenities to guest rooms promptly.</li><li>Assist guests with directions and recommendations for local attractions and services.</li><li>Follow hotel security procedures to ensure the safety of guests, their belongings, and hotel property.</li><li>Maintain effective communication with the Front Office, Housekeeping, and Security departments.</li><li>Support emergency procedures and assist guests during emergency situations as directed.</li><li>Perform other duties assigned by the Assistant Front Office/Front Office Manager, or hotel management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>Previous experience in a hotel or customer service role is preferred.</li><li>Basic English communication skills; additional languages are an advantage.</li><li>Good physical fitness with the ability to lift and carry luggage safely.</li><li>Professional appearance and grooming in accordance with hotel standards.</li><li>Excellent interpersonal and communication skills with a friendly and approachable demeanor</li><li>Strong customer service orientation and enthusiasm for hospitality</li><li>Physical fitness to handle luggage and stand for extended periods</li><li>Flexibility to work various shifts, including weekends and holidays</li><li>Knowledge of Doha, Qatar, and its attractions is an advantage</li><li>Ability to work effectively in a dynamic, multicultural team environment</li><li>Keen attention to detail and a well-groomed appearance</li><li>Problem-solving skills to handle guest concerns efficiently and empathetically</li><li>Adaptability to work in a fast-paced environment while maintaining a prof</li><li>Previous experience in hospitality is preferred</li></ul>

<strong>About The Ned Doha:<br><br></strong>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br><strong>The Role:<br><br></strong>At The Ned Doha, exceptional hospitality is at the heart of everything we do. We are currently looking for a confident, service-driven, and proactive Duty Manager to join our team and play a key role in ensuring seamless hotel operations and memorable guest experiences.<br><br>As a leader on the floor, you will be the main point of contact for guests and team members during your shift, ensuring that every aspect of the hotel runs smoothly while maintaining the highest standards of luxury service.<br><br><strong>What You'll Be Doing:<br><br></strong><ul><li>Oversee the day-to-day hotel operations and ensure smooth coordination between all departments. </li><li>Act as the Manager on Duty, responding promptly and professionally to guest concerns, feedback, and operational challenges. </li><li>Lead by example to deliver exceptional guest experiences and maintain the highest service standards. </li><li>Support Front Office, Concierge, Housekeeping, Food &amp; Beverage, and other operational teams as required. </li><li>Maintain a strong and visible presence in guest areas, ensuring service excellence at all times. </li><li>Welcome and assist VIP guests, handling special requests with professionalism and discretion. </li><li>Resolve guest complaints effectively and ensure satisfactory outcomes. </li><li>Monitor hotel standards, cleanliness, presentation, and overall guest satisfaction. </li><li>Ensure compliance with company policies, brand standards, health &amp; safety regulations, and operational procedures. </li><li>Coordinate and respond to emergency situations, ensuring the safety and wellbeing of guests and team members. </li><li>Prepare operational reports, handovers, and communicate key information between shifts. </li><li>Support the training, coaching, and development of operational team members. <br><br></li></ul><strong>About You:<br><br></strong><ul><li>Previous experience in a Duty Manager, Assistant Front Office Manager, or similar leadership role within a luxury hotel environment. </li><li>Proven experience working in a 5-star hotel. </li><li>Strong leadership, communication, and interpersonal skills. </li><li>Passionate about delivering exceptional guest service and creating memorable experiences. </li><li>Excellent problem-solving abilities with a calm and professional approach under pressure. </li><li>Strong organizational skills with the ability to manage multiple priorities simultaneously. </li><li>Experience using hotel property management systems such as Opera or similar platforms. </li><li>Knowledge of hotel operations, guest relations, and luxury hospitality standards. </li><li>Flexible to work shifts, weekends, public holidays, and operational requirements. </li><li>Ability to lead, motivate, and inspire teams while fostering a positive working environment. <br><br></li></ul><strong>What’s In It for You?<br><br></strong><ul><li>Tax-free salary of QAR 72,000 per year</li><li>21 calendar days annual leave and 11 paid public holidays</li><li>Sick leave benefits as per Qatar Labour Law</li><li>Private Medical Insurance for self</li><li>End of Service benefits</li><li>Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch &amp; dinner)</li><li>Exclusive hotel and dining rates for you, your family, and friends</li><li>Outstanding learning, development, and career progression opportunities</li><li>Reward and recognition programmes</li><li>The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br></li></ul><strong>Our Culture:<br><br></strong>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br><strong>Ready to lead something extraordinary? Apply today and join us as Duty Manager!<br><br></strong><strong>#DutyManager #TheNedDoha</strong>