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<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Senior <strong>Massage Therapist</strong>, you’re not just providing professional massages and body treatments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:</li><li> Attending Hilton Trainings and monthly departmental meetings as required</li><li> To ensure high standards of cleanliness in the department</li><li> To report any maintenance issues to Front Office Manager</li><li> Assist in all areas of the operations as requested by Front Office Manager</li><li> To be fully aware of current and future services offered by the hotel</li><li> To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses</li><li> Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells</li><li> retail</li><li> Accurately schedule all massage reservations, changes, confirms and cancel massage reservations</li><li> Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office</li><li> Manager</li><li> Accurately explain spa treatment menu and packages to guests</li><li> Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards</li><li> Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms</li><li> Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms</li><li> Ensure stocking of water and other beverages and set up and break down of beverage and fruit station</li><li> Assisting guest and personal providing training session, if necessary</li><li> Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and</li><li> product updates</li><li> To ensure audio-visual equipment is well maintained and in good condition</li><li> To ensure high standards of cleanliness in the department</li><li> Provides courteous and efficient guest service from point of arrival through check out</li><li> Orient the guests through our Fitness facility, greets guests and provides personal guest service</li><li>Job Profile<br><br></li></ul><strong>Skills<br><br></strong>A Spa Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<br><br><ul><li> Strong interpersonal skills</li><li> Committed to delivering a high level of customer service</li><li> Excellent grooming standards<br><br></li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<br><br><ul><li> Excellent attention to detail</li><li> High standards of cleanliness</li><li> Ability to work in a consistently professional and helpful manner</li><li> Previous experience in a similar role<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
<p>The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team. Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess Maintain a harmonious and professional relationship with co-workers, supervisors and all departments . Comply with and enforce Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Develop healthy and happy relation with other front office team member in particular and all hotel employee in general Ensure all local and corporate policies, works rules and benchmark standard are properly applied Utilize Golden appropriately for a maximum guest recognition/satisfaction Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms Perform smooth check in and check out process base on benchmark standard Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue</p><p><strong>Desired Candidate Profile</strong></p><p>Degree Holder, preferably in hotel and restaurant management</p><p>2-4 years of experience as a Guest Relations Agent</p><p>Excellent command in English, Arabic or Russian is an advantage</p>
<p>Plan and coordinate the provision of friendly, efficient, and personalized services to guests. Assist with guest check-ins and check-outs as required. Anticipate guest needs, handle enquiries, and resolve guest concerns professionally. Welcome and escort guests to various locations within the hotel. Maintain excellent knowledge of hotel facilities, products, and services. Provide information and promote hotel services, facilities, and special events. Maintain comprehensive product and service knowledge to explain and promote hotel offerings. Stay informed about hotel programs and events to recognize and respond to guest needs. Create a positive hotel image through every interaction with internal and external guests. Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations. Support all departments in delivering exceptional guest service. Communicate guest feedback to the Front Office Manager for appropriate action. Report operational issues to Management with recommendations for resolution. Adhere to Front Office policies, procedures, and hotel standards. Follow the Hotel Handbook and all general policies and procedures. Ensure compliance with Radisson Hotel Group brand standards. Demonstrate a strong Yes I Can! attitude. Adhere to Radisson Hotel Group s Responsible Business ethics.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred. Excellent communication and interpersonal skills. Native Arabic speaker with excellent English communication skills. Professional, polished, and confident personality with excellent grooming standards. Strong knowledge of luxury guest service standards and hotel operations. Ability to handle VIP guests, special requests, and guest complaints professionally. Excellent knowledge of hotel facilities, outlets, promotions, and local attractions. Strong organizational, problem-solving, and time-management skills. Ability to work effectively in a fast-paced, multicultural hotel environment. Demonstrates a genuine passion for hospitality and a strong Yes I Can! attitude.</p>
<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26134714<br><br><strong>Job Category</strong> Rooms & Guest Services Operations<br><br><strong>Location</strong> Diplomatic Street, West Bay Area, P.O. Box 22752, Doha, QatarVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Management<br><br><strong>Job Summary<br><br></strong>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br><br><strong>CANDIDATE PROFILE <br><br></strong><strong>Education And Experience<br><br></strong><ul><li> High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br><br></li></ul>OR<br><br><ul><li> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br><br></li></ul><strong>CORE WORK ACTIVITIES<br><br></strong><strong>Maintaining Guest Services and Front Desk Goals<br><br></strong><ul><li> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li><li> Develops specific goals and plans to prioritize, organize, and accomplish your work.</li><li> Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li><li> Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li><li> Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li><li> Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br><br></li></ul><strong>Supporting Management of Front Desk Team<br><br></strong><ul><li> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li><li> Encourages and building mutual trust, respect, and cooperation among team members.</li><li> Serving as a role model to demonstrate appropriate behaviors.</li><li> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li><li> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li><li> Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br><br></li></ul><strong>Ensuring Exceptional Customer Service <br><br></strong><ul><li> Provides services that are above and beyond for customer satisfaction and retention.</li><li> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li><li> Responds to and handles guest problems and complaints.</li><li> Sets a positive example for guest relations.</li><li> Empowers employees to provide excellent customer service.</li><li> Observes service behaviors of employees and provides feedback to individuals.</li><li> Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li><li> Ensures employees understand customer service expectations and parameters.</li><li> Interacts with guests to obtain feedback on product quality and service levels.</li><li> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br><br></li></ul><strong>Managing Projects and Policies<br><br></strong><ul><li> Implements the customer recognition/service program, communicating and ensuring the process.</li><li> Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li><li> Supervises same day selling procedures to maximize room revenue and control property occupancy.</li><li> Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li><li> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br><br></li></ul><strong>Supporting Human Resource Activities <br><br></strong><ul><li> Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li><li> Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li><li> Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li><li> Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li><li> Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li><li> Participates in employee progressive discipline procedures.<br><br></li></ul><strong>Additional Responsibilities<br><br></strong><ul><li> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li><li> Analyzes information and evaluating results to choose the best solution and solve problems.</li><li> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li><li> Performs all duties at the Front Desk as necessary.</li><li> Runs Front Desk shifts whenever necessary.</li><li> Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br><br></li></ul><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br></em>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p>Achieves budgeted goals by executing sales activities within assigned market segment. Assists in the development of annual sales goals. Assists in the completion of monthly booking report. Ensures own function operates within cost restraints. Maintains effective correspondence. Meets budgeted sales and profit margins for group business, by soliciting, selling, and confirming business as required. Develops data and recommends programs to meet clients needs. Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying guest needs. Utilizes the Winning Edge sales techniques. Solicits files on a timely basis to confirm business. Uses outside sales calls to solicit existing and new guests. Conducts on-site client inspections and entertainment weekly. Contacts in-house guests to foster additional business, repeat bookings, or referrals to other Radisson Hotels. Coordinates activities related to booked business with other departments. Communicates guests requests to all departments in an effective and timely manner. Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office. Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the Hotel Marketing Plan. Keeps Sales Department informed of group booking status. Communicates with Front Office Manager all group VIP s for appropriate service. Ensures all reservations are tracked correctly for statistical purposes. Liaises with the Accounts Payable Department regarding credit issues. Practices Yes I Can attitude Adheres to RHG s Responsible Business ethics</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Hotel Management, Hospitality, Business Administration, Marketing, or a related field .</li><li>3 - 5 years of hotel sales experience, preferably within a 5-star or luxury hotel.</li><li>Proven experience in corporate sales, leisure sales, local accounts, and travel trade.</li><li>Strong track record of achieving sales targets and generating room and other hotel revenues.</li><li>Excellent communication, negotiation, presentation, and interpersonal skills.</li><li>Ability to develop and maintain strong relationships with corporate clients, travel agencies, tour operators, and key accounts.</li><li>Experience in business development, client acquisition, and account management.</li><li>Ability to conduct sales calls, client visits, hotel inspections, and presentations.</li><li>Good knowledge of the local hospitality market and competitor activities.</li><li>Professional appearance, positive attitude, and a strong commitment to 5-star service standards.</li><li>Strong organizational and time-management skills.</li><li>Proficiency in Microsoft Office and hotel sales/CRM systems.</li><li>Excellent command of English; additional languages are an advantage.</li><li>Willingness to travel locally and attend client meetings and networking activities when required.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br>The Receptionist serves as the first point of contact for visitors, employees, clients, and external stakeholders entering or contacting Bridge Holding. The role is responsible for creating a professional and welcoming experience while ensuring efficient front-desk operations, visitor management, call handling, meeting coordination, and administrative support. The position contributes to the smooth day-to-day operation of the Group CEO Office through effective communication, organization, discretion, and customer service.<br><br><br><u><b>Job Responsibilities 1</b></u>
<br>
Front Desk & Visitor Management
</span><ul>
<li>Welcome and assist visitors, clients, vendors, and employees in a professional and courteous manner.</li>
<li>Manage visitor registration processes and ensure compliance with security and access procedures.</li>
<li>Coordinate visitor access passes, meeting room arrangements, and host notifications.</li>
<li>Maintain a clean, organized, and professional reception environment.</li>
</ul>
Call Handling & Communications
<ul>
<li>Manage incoming telephone calls and direct inquiries to the appropriate departments or individuals.</li>
<li>Record and relay messages accurately and promptly.</li>
<li>Respond to general queries professionally and provide accurate information to callers and visitors.</li>
<li>Ensure all communications reflect Bridge Holding's professional standards.</li>
</ul>
Administrative Support
<ul>
<li>Provide administrative assistance to the Office Manager and Group CEO Office as required.</li>
<li>Coordinate meeting room bookings and visitor logistics.</li>
<li>Manage incoming and outgoing courier, mail, and document deliveries.</li>
<li>Support document filing, record maintenance, and office administration activities.</li>
</ul>
Office Coordination
<ul>
<li>Monitor reception supplies and coordinate replenishment requirements.</li>
<li>Assist with organizing meetings, events, and executive visitor schedules.</li>
<li>Coordinate with office service providers and facilities teams when required.</li>
<li>Support general office operations to ensure efficient daily functioning.</li>
</ul>
Records & Compliance
<ul>
<li>Maintain visitor logs and reception-related records accurately.</li>
<li>Protect confidential information and ensure appropriate handling of sensitive documents.</li>
<li>Ensure compliance with company policies, procedures, and security protocols.</li>
<li>Support audits or administrative reviews relating to reception and front office activities.</li>
</ul>
<br><br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br>
<p><strong>Customer Service Excellence</strong><br>Ability to provide a professional, courteous, and welcoming experience to visitors and callers.</p><br>
<p><strong>Communication Skills</strong><br>Strong verbal and written communication skills with the ability to interact effectively across all levels.</p><br>
<p><strong>Administrative Coordination</strong><br>Ability to manage schedules, records, correspondence, and office support activities accurately.</p><br>
<p><strong>Organizational Skills</strong><br>Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.</p><br>
<p><strong>Technology Proficiency</strong><br>Proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.</p><br>
<br><br><br><u><b>Job Experience</b></u>
<br>
<p><strong>Front Office Experience</strong><br>3-5 years of experience in reception, front desk, customer service, office administration, or a related administrative role.</p><br>
<p><strong>Corporate Environment Exposure</strong><br>Experience working within a professional corporate office environment, supporting senior management, visitors, and external stakeholders.</p><br>
<p><strong>Customer Service Experience</strong><br>Demonstrated experience providing high-quality customer service and handling communications with professionalism and discretion.</p><br>
<br><br><br><u><b>Competencies</b></u>
<br>Agility<br>AI Fluency<br>Calendar Maintenance L2<br>Clerical/Administrative L2<br>Guest Relations L2<br>Leadership_321977503<br>Quality_321977507<br>Reception L2<br>Resilience<br>Travel Arrangements L2<br><br><br><u><b>Education</b></u>
<br>Diploma in Secretarial<br>Bachelor's Degree in Business Administration or any related field<br><br><br><br>
</div>
<h2 class="h5">Job description</h2>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.<br><br><p><u><span>Our</span><span>Team:</span></u></p><br><br><br><p><span><span>Our team is our greatest asset and the key to our success. We</span><span>demonstrate</span><span>our beliefs in the way we treat each other</span><span>and</span><span>by</span><span>example</span><span>,</span><span>we set for one another. In all our interactions with our guests, customers, business</span><span>associates</span><span>and colleagues, we</span><span>seek</span><span>to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent</span><span>service,</span><span>and</span><span>passion</span><span>. </span></span></p><br><br><br><p><u><span>Job Description:</span></u></p><br><br><br><p><span><span>The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role</span><span>representing</span><span>Four Seasons Hotel Doha and managing the</span><span>day to day</span><span>activities of the Guest Relations Team. </span></span></p><br><br><ul><li><p><span><span>Coordinates and liaises with various departments to ensure the hotel provides the</span><span>highest level</span><span>guest experiences </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Meets and greets arriving and</span><span>departing</span><span>guests; Provides genuine hospitality and recognition, acts as host/</span><span>hostess</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintain a harmonious and professional relationship with co-workers,</span><span>supervisors</span><span>and all departments</span><span>. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Comply with</span><span>and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as</span><span>set forth in</span><span>EmPact</span><span>. </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Develop healthy and happy relation with other front office team member</span><span>in particular and</span><span>all hotel employee in general </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Ensure all local and corporate policies, works rules and benchmark standard are properly applied </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Utilize Golden appropriately for a maximum guest recognition/satisfaction · Developing guest connection and gain feedback from the guest</span><span>regarding</span><span>their overall stay or specific issue</span><span>in particular then</span><span>actively seeking solution to resolve the problem </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations · Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform smooth check in and check out process base on benchmark standard </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Maintains</span><span>a balanced bank assigned by the hotel. Makes change,</span><span>cashes</span><span>checks, exchanges foreign currency. Reconciles all transactions at the close of each shift </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints;</span><span>assists</span><span>customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in</span><span>an accurate</span><span>and</span><span>timely</span><span>manner. Interaction with guest will be in person and by phone </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager · </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Accepts reservations,</span><span>changes</span><span>and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Perform any</span><span>additional</span><span>duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms </span></span></p><br><br></li></ul><br><ul><li><p><span><span>Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue</span></span></p><br><br></li></ul><br><br><p><u><span>Preferred Qualifications and Skills</span></u></p><br><br><ul><li><p><span><span>Degree Holder, preferably in hotel and restaurant management</span></span></p><br><br></li></ul><br><ul><li><p><span><span>2-4 years of experience as a Guest Relations Agent</span></span></p><br><br></li></ul><br><ul><li><p><span><span>Excellent command in English, Arabic</span><span>or Russian</span><span>is an advantage </span></span></p><br><br></li></ul><br><br><p><u><span>Our</span><span>Offering:</span></u></p><br><br><br><p><span><span>Opportunities to build a successful career with global potential</span></span></p><br><br><p><span><span>Unique</span><span>strong culture - diversity of</span><span>50</span><span>different nationalities</span></span></p><br><br><p><span><span>Living accommodation in high quality, well-resourced apartment</span></span></p><br><br><p><span><span>Excellent Training and Development opportunities</span></span></p><br><br><p><span><span>Employee Recognition Programs</span></span><span><span></span></span></p><br><br><p><span><span>Complimentary nights at FS Hotels Worldwide </span></span></p><br><br><p><span><span>Paid annual home leave tickets</span></span></p><br><br><p><span><span>Complimentary meals in employee restaurants</span></span></p><br><br><p><span><span>Free transportation to work</span></span></p><br><br><p><span><span>Medical coverage</span></span></p><br><br><br><p><u><span>Work Authorization:</span></u></p><br><br><br><p><span><span>The h</span><span>otel will apply for</span><span>the work</span><span>authorization for a successful candidate.</span></span></p><br><br><br><p><u><span>Learn more about employment with Four Seasons:</span></u></p><br><br><br><p><span><span>You could also learn more about employment with Four Seasons via the following channels:</span></span></p><br><br><p><span><span>https://www.facebook.com/FourSeasonsJobs</span></span></p><br><br><p><span><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span></span></p><br><br><p><span><span>http://jobs.fourseasons.com</span></span></p><br><br><p><u><span>https://twitter.com/FourSeasonsJobs</span></u></p><br><br><br><br><br><br><br> </div>
<p>The Bellboy is responsible for providing a warm welcome to guests and delivering courteous, efficient, and professional luggage and guest assistance services. This role enhances the guest experience by assisting with arrivals, departures, room orientation, and responding promptly to guest requests while maintaining the highest standards of hospitality.</p><p>Key Responsibilities</p><ul><li>Welcome guests upon arrival with a friendly and professional attitude.</li><li>Assist guests with loading, unloading, transporting, and delivering luggage safely and efficiently.</li><li>Escort guests to their rooms and explain room features, hotel facilities, and available services.</li><li>Provide information about hotel amenities, dining outlets, meeting facilities, and local attractions.</li><li>Assist guests during check-in and check-out as directed by the Front Office team.</li><li>Respond promptly to guest requests, inquiries, and complaints, escalating issues when necessary.</li><li>Arrange transportation, including taxis, airport transfers, and valet services, when required.</li><li>Store and retrieve guest luggage in the baggage room while maintaining accurate records.</li><li>Ensure the lobby, entrance, and baggage storage areas remain clean, organized, and presentable.</li><li>Deliver guest messages, parcels, mail, and amenities to guest rooms promptly.</li><li>Assist guests with directions and recommendations for local attractions and services.</li><li>Follow hotel security procedures to ensure the safety of guests, their belongings, and hotel property.</li><li>Maintain effective communication with the Front Office, Housekeeping, and Security departments.</li><li>Support emergency procedures and assist guests during emergency situations as directed.</li><li>Perform other duties assigned by the Assistant Front Office/Front Office Manager, or hotel management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>Previous experience in a hotel or customer service role is preferred.</li><li>Basic English communication skills; additional languages are an advantage.</li><li>Good physical fitness with the ability to lift and carry luggage safely.</li><li>Professional appearance and grooming in accordance with hotel standards.</li><li>Excellent interpersonal and communication skills with a friendly and approachable demeanor</li><li>Strong customer service orientation and enthusiasm for hospitality</li><li>Physical fitness to handle luggage and stand for extended periods</li><li>Flexibility to work various shifts, including weekends and holidays</li><li>Knowledge of Doha, Qatar, and its attractions is an advantage</li><li>Ability to work effectively in a dynamic, multicultural team environment</li><li>Keen attention to detail and a well-groomed appearance</li><li>Problem-solving skills to handle guest concerns efficiently and empathetically</li><li>Adaptability to work in a fast-paced environment while maintaining a prof</li><li>Previous experience in hospitality is preferred</li></ul>
<strong>About The Ned Doha:<br><br></strong>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br><strong>The Role:<br><br></strong>At The Ned Doha, exceptional hospitality is at the heart of everything we do. We are currently looking for a confident, service-driven, and proactive Duty Manager to join our team and play a key role in ensuring seamless hotel operations and memorable guest experiences.<br><br>As a leader on the floor, you will be the main point of contact for guests and team members during your shift, ensuring that every aspect of the hotel runs smoothly while maintaining the highest standards of luxury service.<br><br><strong>What You'll Be Doing:<br><br></strong><ul><li>Oversee the day-to-day hotel operations and ensure smooth coordination between all departments. </li><li>Act as the Manager on Duty, responding promptly and professionally to guest concerns, feedback, and operational challenges. </li><li>Lead by example to deliver exceptional guest experiences and maintain the highest service standards. </li><li>Support Front Office, Concierge, Housekeeping, Food & Beverage, and other operational teams as required. </li><li>Maintain a strong and visible presence in guest areas, ensuring service excellence at all times. </li><li>Welcome and assist VIP guests, handling special requests with professionalism and discretion. </li><li>Resolve guest complaints effectively and ensure satisfactory outcomes. </li><li>Monitor hotel standards, cleanliness, presentation, and overall guest satisfaction. </li><li>Ensure compliance with company policies, brand standards, health & safety regulations, and operational procedures. </li><li>Coordinate and respond to emergency situations, ensuring the safety and wellbeing of guests and team members. </li><li>Prepare operational reports, handovers, and communicate key information between shifts. </li><li>Support the training, coaching, and development of operational team members. <br><br></li></ul><strong>About You:<br><br></strong><ul><li>Previous experience in a Duty Manager, Assistant Front Office Manager, or similar leadership role within a luxury hotel environment. </li><li>Proven experience working in a 5-star hotel. </li><li>Strong leadership, communication, and interpersonal skills. </li><li>Passionate about delivering exceptional guest service and creating memorable experiences. </li><li>Excellent problem-solving abilities with a calm and professional approach under pressure. </li><li>Strong organizational skills with the ability to manage multiple priorities simultaneously. </li><li>Experience using hotel property management systems such as Opera or similar platforms. </li><li>Knowledge of hotel operations, guest relations, and luxury hospitality standards. </li><li>Flexible to work shifts, weekends, public holidays, and operational requirements. </li><li>Ability to lead, motivate, and inspire teams while fostering a positive working environment. <br><br></li></ul><strong>What’s In It for You?<br><br></strong><ul><li>Tax-free salary of QAR 72,000 per year</li><li>21 calendar days annual leave and 11 paid public holidays</li><li>Sick leave benefits as per Qatar Labour Law</li><li>Private Medical Insurance for self</li><li>End of Service benefits</li><li>Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner)</li><li>Exclusive hotel and dining rates for you, your family, and friends</li><li>Outstanding learning, development, and career progression opportunities</li><li>Reward and recognition programmes</li><li>The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br></li></ul><strong>Our Culture:<br><br></strong>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br><strong>Ready to lead something extraordinary? Apply today and join us as Duty Manager!<br><br></strong><strong>#DutyManager #TheNedDoha</strong>
<p><strong>Job Summary:</strong></p><p>The Technical Office Manager plays a critical role in bridging the gap between the client, design, fabrication and installation teams. Oversees the daily technical and administrative operations of our marble business, ensuring projects move smoothly from initial estimation, material selection, shop-drawings drafting to fabrication and final installation. Should combine strong office management skills with a deep understanding of natural stone production processes, CAD drawing, project management, along with very good communication skills to manage the stakeholders. (Client, Production, installation & Admin)</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Leadership & Coordination:</strong></p><ul><li>Manage the Drafting/Estimating Team: Oversee the team responsible for creating Shop Drawings, CAD designs, and technical specifications for marble cutting and CNC machining.</li><li>Project Management: Track project timelines from initial field templating to final site installation, ensuring all departments stay on schedule.</li><li>Quality Assurance: Review technical drawings and specifications against client requirements to ensure accuracy before slabs are sent to the fabrication floor.</li><li>Technical Problem Solving: Act as the main point of contact for resolving technical discrepancies between architects, designers, installation teams, and the fabrication shop.</li></ul><p><br></p><p><strong>Inventory & Supply Chain operations:</strong></p><ul><li>Material Management: Oversee the purchasing and inventory management of stone slabs & blocks.</li></ul><p><br></p><p><strong>Office Management & Administration:</strong></p><ul><li>Workflow Optimization: Develop and implement streamlined procedures for filing, project documentation, scheduling, and office workflows.</li><li>Financial Support: Responsible of managing budgets, processing invoices, overseeing job costing, and handling customer billing.</li><li>Team Supervision: Supervise administrative staff, manage office schedules, and assist HR with onboarding new employees</li></ul><p><br></p><p><strong>Tender & Estimation:</strong></p><ul><li>Maintaining an updated tenders-Log with estimated submission date (Reasonable & within time frame) along with communication of the same with sales team / client.</li><li>Opening and briefing of Packages (RFQs)</li><li>Responsibility of BOQ creation and accuracy to the scope. (If In-house)</li><li>Price breakdown of each Item to set budgets for each activity. (Creation of project Brief with detailed budgeting for each assigned project)</li><li>Selection of material that is suitable and can meet project needs. (If not specified)</li><li>Cross-checking of material that is specified, suitability to the scope along with compliance to project spec`s with production & Warehouse teams. (Proposal of suitable alternative material & assumption of possible VEs)</li><li>Maintain an updated material price list for the raw material in coordination with the procurement team.</li><li>Pricing of related Vos, if any.</li><li>Issuance of Price Quotations with the agreed general terms & conditions. (Mentioning an approximate / estimated duration of completion)</li><li>Prepare related weekly/monthly reports & dash-boards to show progress.</li><li>Coordination with all departments for actual updates to be reflected on cost in pricing new packages.</li></ul><p><br></p><p><strong>Engineering works:</strong></p><ul><li>Issuance and approval of [PQD, MARs, MS, Test Reports, Structure calculation reports, VOs, Notices, document submittals … etc.]</li><li>Drafting & approval of Work-shop & as-built drawings sketches / proposals & presentations.</li><li>Issuance of cutting lists, Job-orders with all related detail sketches for production.</li><li>Material selection (jointly with warehouse & factory Manager)</li><li>Issuance of required material requisitions.</li><li>Issuance of notice of Vos.</li><li>Technical coordination between site, factory & accounting teams.</li><li>Follow-up with 3rd partie`s (Out sourced resources):</li><li>Test reports [ With QA/QC team]</li><li>Structure calculations - Accessories suppliers [With Procurement team]</li><li>Scheduling of awarded as well as pre-awarded projects in coordination with all related departments in tender stage.</li><li>Development of unique design patterns for the re-use of wastage and existing stocks.</li><li>Continuous development and renewal of show-room designs in coordination with sales and production teams.</li></ul><p><br></p><p><strong>QS Tasks:</strong></p><ul><li>Opening and briefing of Packages (RFQs)</li><li>Responsibility of BOQ creation and accuracy to the scope. (If In-house)</li><li>Detection and flagging to possibility of Vos & Claims.</li><li>Closure of Vos.</li><li>Actual site survey and compliance to drawings.</li><li>Issuance of IPCs to clients.</li><li>Issuance of IPCs. Of sub-contractors.</li></ul><p><br></p><p><strong>KPIs:</strong></p><ul><li>Reduction of the lead-time for every package than the planned release date.</li><li>Accuracy of pricing VS market prices.</li><li>Qty of awarded packages VS released & received</li><li>Actual cost of each item VS budget.</li><li>Accuracy of item description in BOQ creation to the actual</li><li>Accuracy of actual take-off VS actual Qtys.</li><li>Speed of Invoice submission and closure (getting approval) VS planned time frame.</li><li>Speed of getting approvals on all technical submittals (on Revision basis)</li><li>Accuracy and efficiency of drawings and details with the site conditions.</li><li>Smooth technical coordination between Factory and site.</li><li>Speed of orders processing and release from contract signature.</li><li>Accuracy of As-built drawings to actual site conditions.</li><li>Customer feedback on response to modifications, change & Variation orders.</li></ul>
<h2 class="h5">Job description</h2>
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<span><u><b>Job Summary</b></u>
<br></span><p>The Office Manager owns day-to-day administration, facilities coordination, meeting logistics, visitor experience, office services, supplies, records and service-provider follow-up. Reporting to the Group CEO, the role ensures the workplace is organized, presentable, appropriately resourced and ready for executive and business activity. The role does not act as the Group CEO’s strategic adviser, own enterprise initiatives, prepare investment decisions or coordinate the executive leadership agenda.</p><br><br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Office Operations & Workplace Readiness</p><br>
<p>• Coordinate daily office operations so workspaces, meeting rooms, reception areas and shared facilities are organized, functional and ready for use.</p><br>
<p>• Maintain office-readiness schedules, service logs and issue trackers, following up promptly on defects, shortages or disruptions.</p><br>
<p>• Coordinate routine requirements with building management, facilities, IT, security, housekeeping and other support providers.</p><br>
<p>Meeting Rooms & Administrative Logistics</p><br>
<p>• Manage meeting-room bookings, room setup, refreshments, conferencing readiness, visitor access and supporting logistics for internal and external meetings.</p><br>
<p>• Confirm that rooms, equipment, materials and service arrangements are ready before scheduled engagements.</p><br>
<p>• Respond quickly to logistical changes and communicate operational constraints to the relevant executive assistant or meeting coordinator.</p><br>
<p>Reception, Visitors & Professional Standards</p><br>
<p>• Ensure visitors, advisers, candidates, partners and service providers are received professionally and directed appropriately.</p><br>
<p>• Coordinate access, waiting arrangements, security notifications and hospitality requirements while protecting confidentiality and workplace protocols.</p><br>
<p>• Maintain a professional front-of-house environment consistent with Bridge Holding’s executive standards.</p><br>
<p>Office Services, Supplies & Inventory</p><br>
<p>• Manage office supplies, stationery, pantry items, equipment registers and routine replenishment with appropriate cost discipline.</p><br>
<p>• Maintain accurate inventory records, minimum stock levels, issue logs and supporting purchase documentation.</p><br>
<p>• Coordinate approved requests, purchase orders, invoices, deliveries and service confirmation with Procurement and Finance.</p><br>
<p>Vendors, Facilities & Service Quality</p><br>
<p>• Act as the day-to-day contact for approved office vendors and service providers, monitoring delivery, quality, responsiveness and agreed schedules.</p><br>
<p>• Record service issues, coordinate corrective action and escalate recurring or material concerns to the Chief of Staff.</p><br>
<p>• Maintain clear records to support service-performance, vendor and cost reviews.</p><br>
<p>Travel, Events & Workplace Support</p><br>
<p>• Coordinate approved local transport, accommodation, catering, venue and office-event arrangements when assigned.</p><br>
<p>• Work with executive assistants and relevant functions to confirm bookings, visitor logistics and supporting documentation.</p><br>
<p>• Ensure arrangements remain within approved scope and budget.</p><br>
<p>Document, Mail & Records Administration</p><br>
<p>• Coordinate incoming and outgoing mail, courier services, routine correspondence distribution, office files and administrative records.</p><br>
<p>• Maintain orderly and appropriately controlled records for vendors, invoices, inventories and office services.</p><br>
<p>• Handle confidential information carefully and route sensitive materials only to authorized recipients.</p><br><br><br><u><b>Job Responsibilities 2</b></u>
<br><p>Budget Tracking & Administrative Control</p><br>
<p>• Maintain office expense trackers, planned commitments and supporting records for supplies, hospitality, facilities and approved services.</p><br>
<p>• Check invoices and supporting documents for completeness before routing them through approved finance and procurement processes.</p><br>
<p>• Identify unusual costs, duplicate charges or budget pressure and escalate them for review.</p><br>
<p>Health, Safety, Security & Continuity Support</p><br>
<p>• Support workplace safety, access control, emergency readiness and business continuity arrangements with HSE, security, IT and facilities teams.</p><br>
<p>• Keep emergency contacts, access lists and service-provider details current and available.</p><br>
<p>• Report hazards, incidents, access concerns or service disruptions promptly.</p><br>
<p>Team Coordination & Service Delivery</p><br>
<p>• Coordinate routine office-support tasks where administrative, reception or service resources are assigned.</p><br>
<p>• Set clear daily priorities and maintain professional service standards without duplicating executive-assistant responsibilities.</p><br>
<p>• Build cooperative relationships and respond to office-service requests with discretion, practicality and appropriate urgency.</p><br><br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>• <strong>Operational delivery:</strong> Demonstrated responsibility for workplace operations, meeting logistics, visitor handling, vendors, office supplies, service coordination and administrative controls.</p><br>
<p>• <strong>Planning and prioritization:</strong> Ability to manage multiple routine and urgent requirements while maintaining accuracy, responsiveness and service quality.</p><br>
<p>• <strong>Communication and etiquette:</strong> Clear written and verbal communication, professional business etiquette and confidence coordinating with executives, employees, visitors and external providers.</p><br>
<p>• <strong>Confidentiality:</strong> High discretion and reliability when handling confidential schedules, visitors, documents, access arrangements and sensitive workplace information.</p><br>
<p>• <strong>Personal effectiveness:</strong> Service orientation, attention to detail, sound judgment and the ability to resolve day-to-day operational issues without unnecessary escalation.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>• <strong>Office management experience:</strong> Minimum 7 years of progressive experience in office management, executive office administration, corporate services, facilities coordination or a comparable professional-services environment.</p><br>
<p>• <strong>Systems capability:</strong> Practical working knowledge of Microsoft 365, meeting-room technology, office administration systems, procurement workflows, expense records and basic reporting tools.<br>• <strong>Relevant environment:</strong> Experience supporting a senior executive office, investment firm, financial-services organization, professional-services firm or international corporate environment is advantageous.</p><br><br><br><u><b>Competencies</b></u>
<br>Adminstrative Services L3<br>Agility<br>AI Fluency<br>Asset Protection Best Practices L3<br>Data Administration L3<br>Document & Record Control L3<br>General Inventory Management L3<br>Leadership_321977503<br>Quality_321977507<br>Resilience<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Business Administration or any related field<br>Certificate in any Related Technical Certificates or any related field<br><br><br><br>
</div>
General Information<br><br><strong>Ref #</strong> 232356<br><br><strong>Location:</strong> Qatar-Doha<br><br><strong>Job family:</strong> Corporate & Commercial<br><br><strong>Closing Date:</strong> 2026-10-21<br><br><strong>Description<br><br></strong>At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.<br><br>From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.<br><br>If you are passionate about innovation, customer experience, technology, and design, this is your chance to make a lasting impact in the aviation industry.<br><br>Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!<br><br><strong>About The Role<br><br></strong>In this role, you will serve as a trusted partner to the Senior Vice President (SVP), providing high level executive, administrative, and project coordination support that keeps the SVP’s office running smoothly and strategically. You will take ownership of managing project timelines, preparing executive ready materials, coordinating across functions, and ensuring that critical information flows efficiently and confidentially. You will play a pivotal role in enabling the SVP to stay focused on strategic priorities by anticipating needs, organizing complex details, and ensuring follow through on key initiatives. Your work will span project tracking, executive communication, preparation of briefs and memos, and cross functional alignment—making you an essential driver of progress and structure within the Executive Office. Unlike traditional administrative roles, this position places you at the center of strategic planning, coordination, and execution, ensuring the SVP’s agenda moves forward with clarity and precision.<br><br>As part of your role, your responsibilities will be inclusive of, but not limited to the following:<br><br><ul><li>Manage the SVP’s complex calendar, travel, meetings, and prioritization of agenda to ensure strategic time allocation.</li><li>Serve as the primary liaison between the SVP, senior leadership, external partners, vendors, and cross functional teams.</li><li>Ensure strict confidentiality and professional judgment in handling sensitive information.</li><li>Prepare, review, and assemble executive level documentation including memos, presentations, reports, and briefing materials.</li><li>Anticipate the SVP’s needs by gathering data, performing initial analysis, and ensuring readiness for key engagements.</li><li>Coordinate a wide range of confidential and non confidential projects, ensuring timelines, deliverables, and follow ups are tracked and executed.</li><li>Support departmental strategy execution by consolidating project inputs, monitoring initiative progress, and reporting to the SVP.</li><li>Coordinate leadership meetings, workshops, executive reviews, and strategic sessions including agenda creation and consolidation of materials.</li><li>Facilitate cross department alignment to support the SVP’s strategic priorities and organizational goals.</li><li>Manage special projects as assigned by the SVP, ensuring progress tracking, documentation, and stakeholder updates.</li><li>Support improvements to executive office processes to enhance workflow, communication, and information management.</li><li>Ensure compliance with corporate policies and guidelines within the SVP Office.</li><li>Maintain effective communication systems across internal and external stakeholders to support coordinated project execution.<br><br></li></ul><strong>Be part of an extraordinary story<br><br></strong>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br><br>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.<br><br>Together, everything is possible.<br><br>Qualification<br><br><strong>About You<br><br></strong>To be successful in this role, you will bring the following:<br><br><ul><li>Diploma, Bachelor’s Degree, or equivalent, with minimum 4 years of experience in an Executive Assistant, Office Manager, Project Coordinator, or similar role supporting senior leadership.</li><li>Proven ability to manage complex calendars, competing priorities, and high-volume workflows under strict timelines.</li><li>Strong project coordination skills with the ability to track deliverables, follow up independently, and ensure timely execution.</li><li>Excellent communication, organization, and interpersonal skills, with demonstrated experience interacting at senior leadership level.</li><li>High attention to detail and strong ability to craft clear, well-structured presentations, memos, and reports.</li><li>Advanced proficiency in MS Office applications (PowerPoint, Excel, Outlook); experience with project management tools (Power BI, Jira, or similar) is an advantage.</li><li>Discretion, professionalism, and proven ability to handle confidential information.</li><li>Resourceful, proactive, and client-service oriented, with strong problem-solving skills and business acumen.<br><br></li></ul><strong>About Qatar Airways Group<br><br></strong>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.<br><br>So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br><br><strong>How To Apply<br><br></strong>If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.<br><br>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=232356
<p>Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br><br></p><p><br><br>People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.<br><br><br><br></p><strong>Job Description<br><br></strong><ul><li>Plan and coordinate the provision of friendly, efficient, and personalized services to guests. </li><li>Assist with guest check-ins and check-outs as required. </li><li>Anticipate guest needs, handle enquiries, and resolve guest concerns professionally. </li><li>Welcome and escort guests to various locations within the hotel. </li><li>Maintain excellent knowledge of hotel facilities, products, and services. </li><li>Provide information and promote hotel services, facilities, and special events. </li><li>Maintain comprehensive product and service knowledge to explain and promote hotel offerings. </li><li>Stay informed about hotel programs and events to recognize and respond to guest needs. </li><li>Create a positive hotel image through every interaction with internal and external guests. </li><li>Build and maintain positive relationships with guests and colleagues to anticipate and exceed expectations. </li><li>Support all departments in delivering exceptional guest service. </li><li>Communicate guest feedback to the Front Office Manager for appropriate action. </li><li>Report operational issues to Management with recommendations for resolution. </li><li>Adhere to Front Office policies, procedures, and hotel standards. </li><li>Follow the Hotel Handbook and all general policies and procedures. </li><li>Ensure compliance with Radisson Hotel Group brand standards. </li><li>Demonstrate a strong “Yes I Can!” attitude. </li><li>Adhere to Radisson Hotel Group’s Responsible Business ethics. <br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Previous experience in Guest Relations or Front Office in a 5-star hotel is preferred. </li><li>Excellent communication and interpersonal skills. </li><li>Native Arabic speaker with excellent English communication skills. </li><li>Professional, polished, and confident personality with excellent grooming standards. </li><li>Strong knowledge of luxury guest service standards and hotel operations. </li><li>Ability to handle VIP guests, special requests, and guest complaints professionally. </li><li>Excellent knowledge of hotel facilities, outlets, promotions, and local attractions. </li><li>Strong organizational, problem-solving, and time-management skills. </li><li>Ability to work effectively in a fast-paced, multicultural hotel environment. </li><li>Demonstrates a genuine passion for hospitality and a strong “Yes I Can!” attitude. <br><br></li></ul><strong>Additional Information<br><br></strong><p><strong>Why Join Radisson Hotel Group?</strong> <br><br></p><p><strong>Live the Magic of Hospitality - </strong>Be part of a team that creates <strong>exceptional experiences and memorable moments</strong> every day. Let your <strong>Yes I Can!</strong> spirit shine as you bring hospitality to life. <br><br></p><p><strong>Build a Great Career - </strong>No matter your background or experience, we invest in your <strong>growth, learning, and career development</strong>—helping you reach your full potential. <br><br></p><p><strong>Experience the Team Spirit - </strong>Join a workplace that’s <strong>inclusive, fun, and meaningful</strong>. We celebrate diversity, support one another and foster a sense of belonging through our <strong>Employee Resource Groups and inclusion initiatives</strong>. <br><br></p><p><strong>Lead with Your Ambition - </strong>Your ideas, passion and drive matter! We empower you to <strong>make a difference</strong>—in hospitality, your community and beyond. <br><br></p><p><strong>Enjoy Global & Local Perks - </strong>No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! <br><br></p><p><strong>Join us in shaping the future of hospitality!</strong> If you’re ready to <strong>bring your talent, energy, and passion</strong>, we’d love to hear from you. <br><br></p><p><strong>Apply now and let’s make every moment matter.</strong> <br><br></p><p>We welcome applicants from all <strong>backgrounds, abilities, and experiences</strong>. If you need any adjustments during the application process, please let us know.</p>
<h2 class="h5">Job description</h2>
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<span><b>Job Summary</b> <br></span><p><span>The Office Manager – CEO Office provides executive, administrative, and business coordination support to the CEO, ensuring effective management of priorities, smooth day-to-day operations, and support for strategic and governance activities. The role supports leadership meetings, business planning, stakeholder coordination, internal events, and office governance processes, while maintaining confidentiality, professionalism, and alignment with internal policies and standards.</span></p><br><br>
<p><span><strong>Strategy</strong></span><br><span>• Assist the CEO with the formulation of the country business strategy, ensuring alignment across functions, products, and stakeholders. </span><br><span>• Support strategic planning initiatives, management reporting, and business coordination activities within the CEO Office.</span></p><br><br>
<p><span><strong>Business</strong></span><br><span>• Provide administrative and executive support to the CEO including calendar management, travel coordination, meeting scheduling, and correspondence management. </span><br><span>• Coordinate internal meetings, leadership engagements, and country-level initiatives.</span><br><span>• Support preparation of presentations, meeting materials, and business updates. </span><br><span>• Act as a point of contact between senior management and internal stakeholders to facilitate communication and coordination. </span></p><br><br>
<p><span><strong>Processes</strong></span><br><span>• Manage Country Leadership Team (CLT) meetings including agenda preparation, coordination of materials, minute-taking, and follow-up on action items.</span><br><span>• Coordinate operational processes including procurement requests, vendor coordination, expense submissions, and activities within the CEO office in line with the internal policies and procedures.</span><br><span>• Support maintenance of governance records, trackers, and internal documentation. </span><br><span>• Coordinate and oversee the planning and delivery of country-level internal events, leadership engagements, and business initiatives. </span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>People & Talent</strong></span><br><span>• Support collaboration across business and functional teams.</span><br><span>• Build and maintain effective working relationships with internal stakeholders across business and functional teams.</span><br><span>• Support team coordination and communication activities where required.</span></p><br><br>
<p><span><strong>Risk Management</strong></span><br><span>• Support adherence to internal policies, governance standards, and regulatory requirements.</span><br><span>• Act as Conduct Champion for Qatar through attending monthly meetings with the Regional Conduct team and supporting coordination of Conduct Risk related activities and governance requirements. </span><br><span>• Act as Champion for Operational Continuity (OCiR) activities and follow-up actions where required.</span></p><br><br>
<p><span><strong>Governance</strong></span><br><span>• Act as country coordinator for Power of Attorney (PoA) processes, ensuring proper documentation and stakeholder coordination.</span><br><span>• Support governance activities through coordination of management meetings, action tracking, and follow-up activities. </span><br><span>• Maintain governance records, meeting minutes, action trackers, and internal documentation. </span><br><span>• Maintain confidentiality and professionalism in handling sensitive information within the CEO Office. </span></p><br><br>
<p><span><strong>Regulatory & Business Conduct</strong></span><br><span>• Display exemplary conduct and live by the Group’s Values and Code of Conduct. </span><br><span>• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>• CEO & Head of Coverage – Qatar </span><br><span>• Country Leadership Team (CLT) members</span><br><span>• Executive Assistants (EAs) and Business Planning Managers (BPMs) across countries and regions</span><br><span>• Corporate and Institutional Banking (CIB) teams</span><br><span>• Regional and Country COO / Governance teams</span><br><span>• Human Resources</span><br><span>• Operational Risk </span><br><span>• Finance</span><br><span>• Corporate Affairs / Communications</span><br><span>• Technology & Operations</span><br><span>• Regional Conduct Team</span><br><span>• Operational Continuity / Business Continuity coordinators</span><br><span>• External vendors and service providers</span></p><br><br>
<p><span><strong>Other Responsibilities</strong></span><br><span>• Embed Here for good and Group’s brand and values in [Qatar / CEO Office/CIB Corporate Coverage Management]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).</span></p><br><br><b>Skills and Experience</b> <br><p><span>• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) </span><br><span>• Calendar and meeting management </span><br><span>• Meeting coordination and minute-taking </span><br><span>• Virtual collaboration tools proficiency </span></p><br><br><b>Qualifications</b> <br><p><span><strong>Education </strong>Bachelor’s Degree or Equivalent Professional Experience </span><br><span><strong>Training </strong>Training in Business Administration, Stakeholder Management, or Executive Support Preferred</span><br><span><strong>Certifications </strong>Microsoft Office Suite Proficiency Preferred </span><br><span><strong>Languages </strong>English, Arabic </span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br>
<p>Together we:</p><br><br>
<ul>
<li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br>
<ul>
<li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul><br>
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Preferred candidate </h2>
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Qatar </div>
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<p><strong>Why Join Us?</strong></p><p>At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning.</p><p>Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.</p><p>You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.</p><p>Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p><br></p><p><strong>About Rosewood Doha:</strong></p><p>Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests.</p><p>Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p><br></p><p><strong>Our Associate Experience:</strong></p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.</p><p><br></p><p><strong>Your Role:</strong></p><ul><li>To comply with the Hotel Code of Conduct at all times.</li><li>Maintain complete knowledge of and comply with all hotel/departmental policies, service procedures and standards, ensuring that associates are informed as well.</li><li>Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post-conference evaluation and account settlement.</li><li>Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines.</li><li>Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments.</li><li>Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior to the event.</li><li>Communicate all information through regular follow-up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments.</li><li><span> </span>Arrange group check-ins in liaison with the Front Office Manager.</li><li>Conduct pre – and post event briefings and communicate any comments relevant to the specific “event(s)” to all Departments concerned to improve addressed shortfalls, if any, within the operation.</li><li>Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line with the BEO.</li><li>Consult with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus).</li><li>Attending weekly BEO meeting including Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions.</li><li>Be aware of cyclical events and be pro-active in planning.</li><li>Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering & Events Sales department.</li><li>Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry).</li><li>Ensure an effective handover of client’s conference requirements and contract details from Sales Managers and Catering & Events team to the Operations Team.</li><li>Maintain a high level of service by constantly training and coaching all direct reports and associates.</li><li>To maintain all resort records, forms and policies as prescribed by management.</li><li>To maintain and improve administrative standards of the Department.</li><li>Properly maintain the function sheet folder and monitor all additions, deletions and changes of status.</li><li>Monitor and update menu maintenance.</li><li>Remain flexible in any changes presented by a client in respect to their planned or unplanned activities / functions.</li><li>Meet conference organizers daily before and after the event to confirm details.</li><li>React with urgency to any requests of the client to ensure maximum satisfaction during their conference.</li><li>Attend to details and follow-up on any requirements of the client in regard to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, and any internal or external communication between parties that is necessary.</li><li>To ensure guest satisfaction and handle guest complaints.</li><li>To establish outstanding guest relations.</li><li>Report for duty punctually wearing correct uniform and name badge at all times.</li><li>Provide courteous, professional service to external and internal clients at all times.</li><li>Maintain good working relationships with own colleagues and all departments.</li><li>Possess a comprehensive understanding of and adhere to the hotel’s policy relating to Fire and Emergency, Hygiene, Health and Safety.</li><li>Maintain a high standard of personal appearance and hygiene at all times.</li><li>To respond to changes in the department as dictated by industry, company or Resort.</li><li>Perform any other reasonable duties as designated by your supervisor.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Executive Personal Assistant provides high-trust executive, administrative and coordination support to an assigned Group Chief Officer or designated senior executive within Bridge Holding. The role protects executive time, manages complex priorities, prepares the executive for decisions and engagements, and ensures accurate follow-through across relevant teams and stakeholders.</p><br>
<p>The role is intentionally enterprise-wide and may be deployed across Bridge Holding executive offices. The Executive Personal Assistant adapts to the assigned office’s priorities without assuming the professional accountabilities of Finance, Investment, Legal, Business Development or other specialist functions.</p><br><br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Executive Calendar & Priority Management</p><br>
<p>• Own the assigned executive's complex calendar, balancing leadership, Board, committee, transaction, portfolio, stakeholder and internal commitments across time zones.</p><br>
<p>• Protect preparation and decision time, resolve competing requests using agreed priorities and maintain a forward view of critical deadlines, dependencies and recurring obligations.</p><br>
<p>• Ensure meeting purpose, participants, venue, virtual access, materials and changes are communicated accurately and promptly.</p><br>
<p>Meeting, Committee & Governance Coordination</p><br>
<p>• Coordinate agendas, papers, approvals, attendance, logistics and follow-through for executive, leadership, Board, committee and cross-functional meetings relevant to the assigned office.</p><br>
<p>• Track submission deadlines, decisions and action items and follow up with accountable stakeholders until closure.</p><br>
<p>• Maintain disciplined version control and circulate sensitive materials only to authorized recipients.</p><br>
<p>Executive Briefing & Decision Readiness</p><br>
<p>• Prepare concise schedules, briefing packs, background material, stakeholder profiles, prior decisions and open-action summaries before executive engagements.</p><br>
<p>• Confirm that inputs are complete, current, approved and presented in a decision-ready format.</p><br>
<p>• Identify missing information, unresolved dependencies and readiness risks early and escalate through the agreed channel.</p><br>
<p>International Travel, Visits & Protocol</p><br>
<p>• Plan complex domestic and international travel, including itineraries, visas, accommodation, transport, airport facilitation, security, protocol and contingency arrangements.</p><br>
<p>• Coordinate executive visits, delegations, roadshows, conferences and stakeholder engagements with culturally appropriate attention to detail.</p><br>
<p>• Provide responsive support during disruptions and reconcile travel records and expenses accurately.</p><br>
<p>Correspondence, Presentations & Document Control</p><br>
<p>• Draft, format, proofread and coordinate executive correspondence, presentations, memoranda, invitations, reports and routine communications to a consistently high standard.</p><br>
<p>• Maintain structured filing, document naming, version control, signature routing and secure retention of executive records.</p><br>
<p>• Ensure external communications and documents are issued only after the required review and approval.</p><br><br><br><u><b>Job Responsibilities 2</b></u>
<br><p>Stakeholder Access & Relationship Coordination</p><br>
<p>• Serve as a professional point of coordination for Board members, executives, investors, partners, government stakeholders, advisers, counterparties and portfolio-company leaders.</p><br>
<p>• Manage requests for executive access with discretion, responsiveness and appropriate escalation.</p><br>
<p>• Maintain accurate stakeholder and contact information and support dependable follow-through on executive commitments.</p><br>
<p>Confidentiality, Information Security & Judgment</p><br>
<p>• Handle confidential, privileged, commercially sensitive, transaction, financial, personal, employee and Board information with strict discretion.</p><br>
<p>• Apply approved access, storage, transmission, retention and disposal requirements to executive information.</p><br>
<p>• Exercise sound judgment when responding to sensitive requests and escalate uncertainty before disclosure or commitment.</p><br>
<p>Office Coordination & Administrative Control</p><br>
<p>• Coordinate closely with other executive assistants, the Chief of Staff, Office Manager and relevant corporate teams to maintain seamless executive-office operations.</p><br>
<p>• Maintain action trackers, recurring schedules, contacts, subscriptions, invoices, purchase requests, expenses and other administrative controls accurately.</p><br>
<p>• Support onboarding, events, visitors, office requirements and urgent assignments relevant to the assigned executive.</p><br>
<p>Process Improvement & Digital Productivity</p><br>
<p>• Identify practical improvements to calendar, travel, meeting, correspondence, document and action-management processes.</p><br>
<p>• Use Microsoft 365, collaboration platforms, workflow tools and AI-enabled productivity tools responsibly, with human review and protection of confidential information.</p><br>
<p>• Maintain reusable templates, checklists and working practices that improve consistency, speed and service quality across Bridge Holding executive offices.</p><br><br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p><strong>• Executive Office Management:</strong> Strong understanding of executive-office routines, calendar governance, priority management, meeting coordination and administrative controls.</p><br>
<p><strong>• Governance & Meeting Support:</strong> Ability to coordinate agendas, papers, approvals, decisions and action tracking across executive and governance forums.</p><br>
<p><strong>• Business & Stakeholder Awareness:</strong> Ability to understand the assigned executive’s priorities, stakeholders and terminology sufficiently to coordinate accurately without assuming functional decision authority.</p><br>
<p><strong>• Confidential Information Management:</strong> Sound knowledge of secure records, access control, document handling, appropriate disclosure and professional discretion.</p><br>
<p><strong>• Executive Communication & Digital Productivity:</strong> Ability to produce polished communications and use collaboration, workflow and AI-enabled tools responsibly to improve speed, accuracy and follow-through.</p><br>
<p><strong>• Professional character:</strong> Exceptional discretion, anticipation, organization, composure, cultural awareness, attention to detail and personal accountability for reliable follow-through.</p><br><br><br><u><b>Job Experience</b></u>
<br><p><strong>• Executive support experience:</strong> Minimum 3 years of working experience, including at least 2 years of relevant executive-assistance, personal-assistance or senior administrative experience. One year of GCC experience is an advantage.</p><br>
<p><strong>• Complex coordination:</strong> Demonstrated ability to manage demanding calendars, international travel, confidential information, senior stakeholder access and high-stakes meetings across time zones.</p><br>
<p><strong>• Executive environment exposure:</strong> Experience supporting a C-suite executive, Board member or senior leader in private equity, investment, financial services, professional services, infrastructure or another international corporate environment is preferred.</p><br>
<p><strong>• Communication and technology:</strong> Excellent written and spoken English, advanced Microsoft 365 capability and strong drafting, proofreading, presentation, records-management and virtual-meeting skills. Additional languages are advantageous.</p><br><br><br><u><b>Competencies</b></u>
<br>Administrative Document Design L2<br>Agility<br>AI Fluency<br>Calendar Maintenance L2<br>Document & Record Control L2<br>General Inventory Management L2<br>Leadership_321977503<br>Quality_321977507<br>Resilience<br>Travel Arrangements L2<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Business Administration or any related field<br>Professional Qualification in any Related Technical Certificates or any related field<br><br><br><br>
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