Night Shift Jobs in Qatar

<p>Company Description Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.</p><p>Job Description Digital Marketing Manager The Digital Marketing Manager is responsible for leading the digital marketing strategy, e-commerce performance and online customer experience across Rixos Premium Qetaifan Island North, Meryal Waterpark, Azure Beach Doha and all associated restaurants, bars, wellness and retail outlets. Reporting to the Cluster Director of Marketing &amp; Communications, this role is accountable for driving direct revenue, increasing digital acquisition, enhancing customer engagement and delivering measurable commercial results across all digital channels. The role oversees the development and execution of integrated digital marketing initiatives, including paid media, website management, search engine optimisation (SEO), CRM and marketing automation, digital analytics, conversion rate optimisation (CRO), content marketing and emerging digital technologies. Working closely with Revenue Management, Sales, Operations and the regional marketing teams, the Digital Marketing Manager ensures every digital touchpoint supports the destination's commercial objectives whilst maintaining the highest standards of the Rixos and Accor brands. As the digital lead for one of the region's most unique integrated hospitality and entertainment destinations, the Digital Marketing Manager will champion innovation, optimise the guest journey from discovery to post-stay engagement, and continuously identify opportunities to increase direct bookings, ticket sales, memberships, ancillary revenue and customer loyalty through data-driven marketing strategies and best-in-class digital experiences.</p><p>Performance Marketing &amp; Paid Media Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Own the full paid media strategy and annual digital budget finalized by the Cluster Director of Marketing across Google Ads, Meta, TikTok, Snapchat. Manage OTA-adjacent performance channels (TripAdvisor, Booking.com. Expedia) in coordination with the Revenue and regional digital team. Own campaign structure, audience architecture, bidding strategy, creative testing and budget pacing; run a continuous A/B and incrementality testing programme across creative, landing pages and offers. Manage and report against the core KPI set: ROAS, CPA, CPC, CTR, direct revenue contribution, booking-engine conversion rate, ticket yield, cost per membership acquired and share of direct bookings. Manage agency and media partner relationships, briefs, scopes of work and commercial performance reviews.</p><p>Website &amp; Content Management Take full ownership of content management, publishing and optimisation across all brand websites and the Meryal Waterpark site, each with its own brand voice, audience, booking path and commercial objectives. Manage day-to-day publishing in the relevant CMS platforms: page builds, content updates, offer and package pages, campaign landing pages, seasonal takeovers, menu and attraction updates, opening hours, and event listings. Coordinate with agencies and central digital team on site releases, integrations, hosting, domains and technical troubleshooting.</p><p>CRM &amp; Email Marketing Own the CRM and lifecycle communication strategy for the destination: guest database segmentation, campaign calendar, journey design and automation. Build, test and deploy email campaigns and automated journeys: pre-arrival, in-stay, post-stay, win-back, abandoned booking, birthday and anniversary, waterpark annual pass renewal, spa and fitness membership lifecycle, and F&amp;B reservation nurture. Manage database health, growth and compliance: consent capture, opt-in mechanics, list hygiene, deliverability, suppression management and adherence to applicable data protection requirements. Grow first-party data capture across the destination, waterpark ticketing, WiFi capture, restaurant reservations, spa bookings, retail activations and on-property QR touchpoints and build the audience segments that feed both CRM and paid social.</p><p>F&amp;B, Waterpark, Retail and Wellness Marketing Food&amp; beverage: build the digital demand plan for the restaurant and bar portfolio, covers-driving campaigns, themed nights/events and seasonal promotions, reservation platform optimisation, menu and imagery publishing, food content production, and delivery/aggregator presence where applicable. Waterpark: Drive online ticket sales and annual pass acquisition for Meryal Waterpark, manage the e-commerce funnel end to end, optimise the ticketing path, run dynamic and dated-offer campaigns, and support attraction launches, capacity management messaging and family/group targeting. Retail: Support the retail proposition through destination footfall campaigns, tenant co-marketing, directory and listing management, and integration of retail content into the resort and waterpark digital properties. Wellness: Market Hotel's wellness, fitness and sports club, build membership acquisition and retention campaigns, treatment and package promotions, class programme visibility, and wellness content that supports both in-house guest capture and local resident membership sales. Beach Club &amp; Entertainment: Support the Beach Club and the entertainment programme with campaign, content and listing support appropriate to a lifestyle audience distinct from the resort guest.</p><p>Team &amp; Stakeholder Management Lead, coach and develop the digital ecosystem, setting objectives and maintaining a high standard of execution. Partner daily with Revenue Management, Reservations, F&amp;B, Spa &amp; Recreation, Waterpark Operations, Retail Leasing, Guest Relations and the regional digital team. Brief and manage creative, media, production and technology partners, and hold them accountable to agreed commercial outcomes. Act as a guardian of Rixos and Accor brand standards across every digital touchpoint of the destination.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing, Communications, Business, or a related field. At least 3-4 years of proven working experience as a Digital Marketing Manager or similar role. Strong understanding of digital marketing concepts, best practices, and tools. Hands-on experience with SEO, Google Ads, Facebook Business Manager, email marketing tools, and CMS platforms (e.g., WordPress, etc). Excellent analytical skills and experience with reporting tools. Creative thinking and problem-solving abilities. Strong communication and leadership skills. Ability to work independently and manage multiple projects simultaneously. Certification in digital marketing is a plus.</p>

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>At The Ned Doha, we believe every memorable guest experience begins with a warm welcome and a safe journey. We are currently looking for a professional, reliable, and service-oriented Hotel Driver to join our team and deliver exceptional transportation services to our guests.<br><br>If you take pride in safe driving, outstanding customer service, and representing a luxury hospitality brand with professionalism — we'd love to hear from you.<br><br>What You’ll Be Doing:<br><br>Safely transport guests to and from the hotel, including airports, tourist attractions, business locations, and other designated destinations. Welcome guests warmly, assist with luggage, and ensure a comfortable and pleasant travel experience. Provide helpful information about local attractions, landmarks, and hotel facilities when required. Maintain the cleanliness, presentation, and overall condition of hotel vehicles to the highest standards. Conduct routine vehicle inspections and promptly report any maintenance or safety concerns. Adhere to all Qatar traffic regulations, road safety standards, and hotel policies to ensure the safety of guests and colleagues. Coordinate with the Front Office, Concierge, and other hotel departments to ensure timely and efficient transportation services. Maintain accurate records of trips, mileage, fuel consumption, and any incidents or maintenance requirements. Deliver exceptional guest service by responding professionally and courteously to guest requests and inquiries. Support operational requirements and perform additional duties assigned by management to ensure smooth hotel operations. <br><br>About You:<br><br>Valid Qatar Driving License with a clean driving record. Minimum of 2 years' professional driving experience, preferably within a luxury hotel or hospitality environment. Strong knowledge of Qatar's road network, traffic regulations, and key destinations. Excellent communication and interpersonal skills with a friendly and professional approach. Strong customer service mindset with the ability to create positive guest experiences. Ability to work flexible shifts, including evenings, weekends, and public holidays. Professional appearance, punctuality, and a high standard of personal presentation. Physically capable of lifting and carrying guest luggage safely. CPR and First Aid certification is an advantage. <br><br>What’s In It for You?<br><br>Tax-free salary of QAR 30,000 - QAR 31,500 per year21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary? Apply today and join us as Driver!<br><br>#Driver #The Ned Doha

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Fairmont Hotels &amp; Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.</p><br><p><strong>About Fairmont Doha</strong></p><br><p>Experience contemporary luxury with timeless hospitality at Fairmont Doha, an iconic destination set within the landmark Katara Towers in Lusail.</p><br><p>Fairmont Doha is a celebration of modern elegance, vibrant energy, and heartfelt service. As part of a globally respected luxury hospitality brand, we are dedicated to creating meaningful moments that reflect both the spirit of Doha and the warmth of genuine hospitality.</p><br><p>At Fairmont, we believe in welcoming the world with sincerity and style. Our colleagues are empowered to deliver exceptional experiences through intuitive service, attention to detail, and a deep sense of pride in what we do.</p><br><p>Joining Fairmont Doha means becoming part of a dynamic and inclusive team where individuality is valued, growth is encouraged, and every day brings the opportunity to create memorable guest experiences that feel both personal and extraordinary.</p><br><p><strong>About the Application Process</strong></p><br><p>At Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Fairmont Doha as our new Front Office Agent.</p><br><p>The Front Office Agent&nbsp; welcomes guests with warmth and professionalism, manages check-in and check-out procedures, handles reservations and room assignments, responds to guest inquiries and requests, and resolves concerns promptly to ensure exceptional satisfaction. The role involves maintaining accurate guest records, processing payments, coordinating with housekeeping and other hotel departments, and upholding Fairmont's luxury hospitality standards. The Front Office Agent is also expected to promote hotel services, maintain confidentiality, follow brand policies and safety procedures, and contribute to a positive and memorable guest experience.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Welcome guests and provide efficient check-in and check-out services</li><li>Handle reservations, room assignments, and guest registration</li><li>Respond to guest inquiries, requests, and complaints professionally</li><li>Process payments and maintain accurate billing records</li><li>Coordinate with housekeeping and other departments to ensure smooth operations</li><li>Promote hotel facilities, services, and loyalty programs</li><li>Maintain accurate guest information and daily reports</li><li>Ensure compliance with hotel policies, procedures, and service standards</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role?</strong></p><br><ul><li>Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field</li><li>Previous experience in front office, guest services, or customer service is preferred</li><li>Knowledge of Opera PMS or other hotel property management systems is an advantage</li><li>Proficiency in Microsoft Office applications</li><li>Excellent verbal and written communication skills in English; additional languages are an asset</li><li>Strong customer service and interpersonal skills</li><li>Ability to work flexible shifts, including weekends and public holidays</li><li>Ability to work effectively in a multicultural and fast-paced environment</li><li>Embrace the Fairmont brand promise and luxury in your role and in all your interactions</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><ul><li>Prepare all potentially hazardous foods at the correct temperature in accordance with HACCP guidelines and food safety protocols</li><li>Assist in the preparation of ingredients and mise en place for kitchen stations under the guidance of senior culinary staff</li><li>Ensure the quality of all food items and promptly notify management if any product does not meet established specifications</li><li>Maintain strict adherence to food safety and quality management systems implemented at the facility</li><li>Operate kitchen equipment and tools safely and efficiently, learning to use specialized equipment as required</li><li>Maintain a clean, organized, and hygienic work station and contribute to overall kitchen cleanliness and sanitation standards</li><li>Report any equipment failures or maintenance issues to the appropriate department in a timely manner</li><li>Collaborate effectively with kitchen team members to promote efficiency, courtesy, and a positive work environment</li><li>Display a professional demeanor and positive attitude at all times, representing our organization with pride</li><li>Participate actively in training and development programs recommended by management</li><li>Comply with all company policies, hotel regulations, and reasonable requests from management</li><li>Implement energy-saving practices and proper waste management procedures to reduce environmental impact</li><li>Assist the Duty Manager with additional tasks as assigned</li><li>Carry out all other duties as directed by kitchen management</li></ul><br>Qualifications<br><br><ul><li>1–3 years of experience as a Commis Chef, preferably in a hotel, banquet kitchen, or high-volume catering environment. Some luxury hotels prefer at least 3 years of related experience.</li><li>Basic knowledge of food preparation, cooking techniques, portion control, and presentation.</li><li>Understanding of food safety, hygiene, and HACCP principles.</li><li>Ability to prepare and cook food according to recipes and quality standards.</li><li>Experience working in fast-paced banquet operations, including large-scale event preparation, is an advantage.</li><li>Good knife skills and knowledge of kitchen equipment.</li><li>Strong teamwork and communication skills.</li><li>Ability to work under pressure, multitask, and remain organized during busy service periods.</li><li>Willingness to work flexible shifts, including evenings, weekends, and holidays.</li><li>Physical fitness to stand for long hours and lift kitchen supplies as required.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</p><br><p><strong>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</strong>&nbsp;&nbsp;&nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food &amp; Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa &amp; Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together.<br><br><br><br><br><p><b><u>Who We Look For: </u></b></p><br><br><br><p>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.</p><br><br><br><p><b><u>Job Description:-</u></b></p><br><br><br><p>The Outlet Manager plays an integral role on the Restaurant outlets team by overseeing and leading the day to day running of a specific outlet. This position also works closely with the Culinary team and F&amp;B team members to provide a seamless experience for our guests.</p><br><br><br><p>We are looking for a charismatic individual who has a love for engaging our discerning guests to identify their dining preferences as it pertains to culinary, wine, ambience etc., must have an extensive knowledge of wines, spirits, and trending international cuisines. Previous experience managing a restaurant outlet within a luxury hotel environment is ideal. Individuals must display creativity and flair and the ability to provide guidance to others, and be able to evidence good business acumen, excellent communication skills and a strong work ethic. Applicants are required to have 3-5 years of restaurant management experience within a high-end hotel restaurant. Or a proven track record in an upscale free-standing restaurant. Leadership experience is required.</p><br><br><br><ul><li><p>Charismatic &amp; inspiring leadership and communication skills with an advance ability to convince, persuade &amp; influence</p><br><br></li><li><p>Nurturing, monitoring leader who can drive positive outcomes and command respect</p><br><br></li><li><p>A well established character with strong presence and gravitas to lead a large team in a challenging market environment</p><br><br></li><li><p>Fully responsible for all aspects of the Restaurant including (but not limited to) service, quality and financials.</p><br><br></li><li><p>Maintain a high level of luxury attention to detail for food quality and presentation, to ensure exceptional guest experiences driven by imagination and local knowledge.</p><br><br></li><li><p>To lead and train a multi-cultural team, by showing inspirational leadership and creating self-motivation.</p><br><br></li><li><p>Coordinate the selection, training, development, and evaluation of employees and managers in the Restaurant through effective management and leadership to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.</p><br><br></li><li><p>Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the restaurant.</p><br><br></li><li><p>The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons through effective marketing and personal relationships.</p><br><br></li><li><p>Ensure the Food Safety and Hygiene Management System is maintained in order to support a safe, clean and friendly workplace environment at all times for colleagues and guests.</p><br><br></li><li><p>Keep up to date with competitive restaurants by monitoring and analyzing menus, product and service and keep up to date with international and regional trends to maintain a competitive advantage.</p><br><br></li><li><p>Create a high performance feedback culture at all levels within the restaurant that allows the team to contribute to the success of the business and be rewarded and recognized for their individual contribution.</p><br><br></li><li><p>Demonstrate an extensive knowledge of products, operating procedures and service specifications.</p><br><br></li><li><p>Fully competent in techniques and knowledge described in the outlet/departmental manual.</p><br><br></li><li><p>Handle guest complaints within the required timeframe and inform the outlet/department (s) concerned on the result.</p><br><br></li><li><p>Implement flexible schedules in order to accommodate the business needs, and accurate confirmation of timesheets.</p><br><br></li><li><p>Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.</p><br><br></li><li><p>Outcome focused on guest experience and has a track record of delivering at a superior level.</p><br><br></li><li><p>Experience in challenging market environment with creative and alternative business and revenue producing strategies</p><br><br></li><li><p>Continuous engagement and follow up of product / service​.,problem-solving</p><br><br></li></ul><br><p><b><u>Preferred Qualifications and Skills</u></b></p><br><br><br><ul><li><p>Excellent English language skills both written and verbal.</p><br><br></li><li><p>College degree, preferably in Hospitality Management</p><br><br></li><li><p>3 to 5 years of experience in a similar position</p><br><br></li><li><p>Strong Leadership Skills</p><br><br></li><li><p>Excellent interpersonal and problem solving skills</p><br><br></li></ul><br><p><b><u>Our Offering:-</u></b> </p><br><br><ul><li><p>Four Seasons believes in offering the best to the best; check out some of our amazing benefits!</p><br><br></li><li><p><span><span>Opportunities to build a successful career with global potential</span></span></p><br><br></li><li><p><span><span>Uniquestrong culture - diversity of</span><span>50</span><span>different nationalities</span></span></p><br><br></li><li><p><span><span>Living accommodation in a high quality, well-resourced apartment</span></span></p><br><br></li><li><p><span><span>Excellent Training and Development opportunities</span></span></p><br><br></li><li><p><span><span>Employee Recognition Programs</span></span><span><span>​</span></span></p><br><br></li><li><p><span><span>Complimentary nights at FS Hotels Worldwide&nbsp;</span></span></p><br><br></li><li><p><span><span>Paid annual home leave tickets</span></span></p><br><br></li><li><p><span><span>Complimentary meals in employee restaurants</span></span></p><br><br></li><li><p><span><span>Free transportation to work</span></span></p><br><br></li><li><p><span><span>Medical coverage</span></span></p><br><br></li></ul><br><br><p><b><u>&nbsp;Work Authorization:-</u></b> </p><br><br><br><p>The Hotel will apply for work authorization for a successful candidate.　</p><br><br><br><br><br><br><br><br> </div>

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>At The Ned Doha, we believe every memorable guest experience begins with a warm welcome and a safe journey. We are currently looking for a professional, reliable, and service-oriented Hotel Driver to join our team and deliver exceptional transportation services to our guests.<br><br>If you take pride in safe driving, outstanding customer service, and representing a luxury hospitality brand with professionalism — we'd love to hear from you.<br><br>What You’ll Be Doing:<br><br>Safely transport guests to and from the hotel, including airports, tourist attractions, business locations, and other designated destinations. Welcome guests warmly, assist with luggage, and ensure a comfortable and pleasant travel experience. Provide helpful information about local attractions, landmarks, and hotel facilities when required. Maintain the cleanliness, presentation, and overall condition of hotel vehicles to the highest standards. Conduct routine vehicle inspections and promptly report any maintenance or safety concerns. Adhere to all Qatar traffic regulations, road safety standards, and hotel policies to ensure the safety of guests and colleagues. Coordinate with the Front Office, Concierge, and other hotel departments to ensure timely and efficient transportation services. Maintain accurate records of trips, mileage, fuel consumption, and any incidents or maintenance requirements. Deliver exceptional guest service by responding professionally and courteously to guest requests and inquiries. Support operational requirements and perform additional duties assigned by management to ensure smooth hotel operations. <br><br>About You:<br><br>Valid Qatar Driving License with a clean driving record. Minimum of 2 years' professional driving experience, preferably within a luxury hotel or hospitality environment. Strong knowledge of Qatar's road network, traffic regulations, and key destinations. Excellent communication and interpersonal skills with a friendly and professional approach. Strong customer service mindset with the ability to create positive guest experiences. Ability to work flexible shifts, including evenings, weekends, and public holidays. Professional appearance, punctuality, and a high standard of personal presentation. Physically capable of lifting and carrying guest luggage safely. CPR and First Aid certification is an advantage. <br><br>What’s In It for You?<br><br>Tax-free salary of QAR 32,400 per year21 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary? Apply today and join us as Driver!<br><br>#Driver #The Ned Doha

Job Qualifications Ideally holds a relevant diploma or qualification in Hospitality, Food & Beverage, Tourism Management, or a related field. Minimum of 1–2 years of experience in a similar role, preferably within a luxury hotel or upscale restaurant environment. Strong customer service, communication, and interpersonal skills. Good knowledge of food and beverage products, service standards, and restaurant operations. Previous experience with Micros or a similar POS system is an advantage. Professional appearance with excellent grooming and presentation standards. Positive attitude with the ability to work effectively as part of a multicultural team. Flexible and able to work various shifts based on operational requirements. Key Areas of Responsibility Customer Service Delivers exceptional, personalized service in line with the hotel's standards and brand promise. Welcomes guests warmly and establishes positive relationships throughout their dining experience. Anticipates guest needs and responds promptly and professionally to requests. Handles guest comments, concerns, and inquiries in a courteous and efficient manner, ensuring appropriate follow-up and satisfactory resolution. Maintains positive and professional interactions with guests and colleagues at all times. Provides excellent service to internal customers and works collaboratively with other departments. Creates memorable guest experiences through attentive, genuine, and personalized service. Operational Ensures all established brand and Food & Beverage service standards are consistently followed. Works closely with colleagues and other departments in a supportive and flexible manner, contributing to the overall success of the hotel and guest satisfaction. Maintains appropriate par levels of operating equipment, supplies, and guest amenities. Welcomes and seats guests, presents menus, takes orders, and serves food and beverages according to established service sequences and procedures. Demonstrates thorough knowledge of all menu items, ingredients, beverages, promotions, and special offerings. Confidently answers guest inquiries and provides suitable recommendations based on guest preferences. Actively promotes and upsells food and beverage items while maintaining a natural and guest-focused approach. Ensures tables are properly set, cleared, and reset according to established standards. Uses the Micros/POS system accurately and efficiently for order processing and billing. Presents guest bills accurately and processes payments in accordance with established procedures. Performs cashiering duties when required and ensures all cash and credit card transactions are handled accurately and securely. Strictly follows all Finance policies and procedures relating to cashiering, payment processing, and cash handling. Maintains cleanliness, organization, and readiness of the assigned station and surrounding service areas. Communicates guest preferences, dietary requirements, allergies, and special requests accurately to the relevant team members. Ensures all guest requests are followed through in a timely and professional manner. People & Teamwork Demonstrates and supports GHM's values and service culture in daily interactions. Maintains positive and respectful working relationships with colleagues and contributes to a collaborative team environment. Supports colleagues during busy periods to ensure smooth and efficient operations. Communicates effectively with the kitchen, bar, and other Food & Beverage colleagues to ensure seamless service delivery. Participates actively in departmental training, briefings, and development activities. Other Duties Attends and actively contributes to training sessions, departmental briefings, and meetings as required. Maintains a high standard of personal presentation, grooming, and hygiene at all times. Represents the hotel professionally and demonstrates responsible behavior both with guests and colleagues. Familiarizes themselves with and adheres to the Employee Handbook, hotel policies, rules, and procedures. Complies with all hotel requirements relating to food safety, hygiene, health and safety, fire safety, security, and the appropriate use of hotel systems and resources. Adapts positively to changes within the Food & Beverage operation and supports evolving business and operational requirements. Maintains professional relationships with relevant business partners and industry representatives where appropriate. Carries out any other reasonable duties and responsibilities assigned by the supervisor or management.

Role Sales & Experience Consultant (Call Centre) Department Sales & Member Experience Division Society Sport Center Reporting To Sales Manager Direct Reports N/A Role Purpose The Sales & Experience Consultant (Call Centre) is responsible for delivering high-quality outbound and inbound sales and service interactions that support new member acquisition, retention, and overall member experience across the Society portfolio. Based at Head Office, this role acts as the first point of contact for prospective and existing members, owning the early stages of the sales funnel and ongoing service communication. While Call Centre Consultants do not close sales in-club, they are directly accountable for lead conversion, appointment setting, renewals support, and service excellence, ensuring a seamless handover to in-club Sales & Experience Consultants. The role combines commercial discipline, CRM accuracy, and customer-centric service, playing a critical role in driving club performance remotely. Key Responsibilities Sales, Leads & Appointment Generation• Own the initial stages of the membership sales funnel including outbound lead contact, qualification, and appointment booking.• Contact new and existing leads via phone, Whats App, email, and digital channels.• Convert leads into qualified appointments for in-club Sales & Experience Consultants.• Achieve daily, weekly, and monthly appointment and conversion targets.• Ensure clear and accurate handover of prospect information to club-based teams.• Support sales campaigns, promotions, referrals, and corporate lead follow-up. CRM Discipline & Data Accuracy• Maintain strong CRM hygiene including accurate records, call notes, and appointment updates.• Adhere to lead response SLAs.• Log all activity accurately to support forecasting and reporting.• Provide reliable pipeline visibility to the Sales Manager. Member Experience, Retention & Service Calls• Conduct proactive service and experience check-in calls with new members.• Support retention initiatives including renewal reminders, save, and win-back campaigns.• Refer renewal opportunities to in-club teams for completion.• Represent the brand professionally in all member interactions. Inbound Calls, Queries & Complaint Handling• Handle inbound calls from members and prospects efficiently and professionally.• Respond to enquiries relating to memberships, access, services, and facilities.• Resolve issues at first point of contact where possible.• Escalate complaints appropriately in line with SOPs and follow through to closure. Collaboration with In-Club Teams• Work closely with in-club Sales & Experience Consultants to maximise appointment show rates.• Share feedback on lead quality, objections, and outcomes.• Support a joined-up member journey between Call Centre and club. Standards, Compliance & Professionalism• Adhere to SOPs, scripts, data protection, and brand standards.• Maintain professionalism, confidentiality, and accuracy at all times.• Meet individual KPIs relating to productivity, quality, and outcomes.• Support continuous improvement initiatives within the Call Centre. What Success Looks Like (KPIs) • Lead contact and response rate.• Lead-to-appointment conversion %.• Appointment show rate.• Appointments booked vs target.• Renewal and retention call completion rate.• Positive member feedback from service calls.• CRM accuracy and SLA adherence. Experience & Qualifications • Experience in a call centre, telesales, or customer service role.• Confident and professional telephone manner.• Ability to work in a target-driven environment.• High attention to detail and data accuracy.• Comfortable handling objections and complaints.• Experience using CRM systems and Microsoft Office.• Arabic and English language skills preferred.• Flexibility to work shifts, evenings, and weekends if required. Key Competencies • Sales & conversion mindset• Customer experience focus• CRM & data discipline• Communication & influence• Resilience & professionalism• Organisation & time management• Accountability & results orientation

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Raffles Hotels &amp; Resorts</strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.&nbsp;&nbsp;Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.&nbsp;</p><br><p><strong>Fairmont Hotels &amp; Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.</p><br><p><strong>About Raffles &amp; Fairmont Doha</strong></p><br><p>Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.</p><br><p>Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.</p><br><p>Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.</p><br><p>Together, Raffles &amp; Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.</p><br><p><strong>About the Application Process</strong></p><br><p>At Raffles &amp; Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Sous Chef.</p><br><p>The Sous Chef is responsible for supporting the Chef de Cuisine in leading the culinary team in the day-to-day operations of the kitchen at Raffles &amp; Fairmont Doha, ensuring consistently high standards of food quality, presentation, hygiene, and service in line with luxury hospitality standards.</p><br><p>The role provides hands-on leadership across kitchen operations, ensuring smooth food production, effective team coordination, and timely delivery of dishes while maintaining consistency and excellence across all culinary outlets.</p><br><p>Working closely with the Chef de Cuisine and other culinary leaders, the Sous Chef will assist with menu planning, food preparation, cost control, inventory management, team training, and the implementation of food safety and hygiene standards.</p><br><p>The ideal candidate will be a passionate and experienced culinary professional with strong leadership skills, excellent knowledge of kitchen operations, and the ability to motivate and develop a diverse culinary team while delivering exceptional dining experiences.</p><br><p>Key Responsibilities:</p><br><p>Key Responsibilities</p><br><ul><li>Support the Chef de Cuisine in overseeing the day-to-day kitchen operations across the assigned culinary outlet</li><li>Lead, supervise, and motivate the culinary team to ensure efficient and smooth kitchen operations</li><li>Ensure consistently high standards of food quality, taste, presentation, and portion control</li><li>Assist with menu planning, development, and implementation in line with the hotel’s culinary concepts and standards</li><li>Oversee food preparation and production to ensure timely and consistent service</li><li>Monitor food quality and ensure all dishes are prepared according to approved recipes and standards</li><li>Train, coach, and develop culinary colleagues to enhance their skills and performance</li><li>Ensure compliance with food safety, hygiene, sanitation, and HACCP standards</li><li>Monitor food costs, wastage, portion control, and inventory levels</li><li>Assist with ordering, receiving, and proper storage of food and kitchen supplies</li><li>Conduct regular checks of kitchen equipment, work areas, and food storage facilities</li><li>Coordinate effectively with the Front of House team and other hotel departments to ensure seamless service</li><li>Assist the Chef de Cuisine with kitchen scheduling, staffing, and daily operational planning</li><li>Support the planning and execution of special events, banquets, promotions, and VIP experiences</li><li>Maintain a clean, organized, and safe kitchen environment at all times</li><li>Address operational challenges promptly and implement appropriate solutions</li><li>Ensure adherence to hotel policies, procedures, and luxury service standards</li><li>Promote a positive team culture focused on collaboration, professionalism, and continuous improvement</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role?</strong></p><br><ul><li>Culinary degree, diploma, or relevant professional culinary qualification</li><li>Proven experience as a Sous Chef or in a similar senior culinary role within a luxury hotel and/or resort</li><li>Strong knowledge and hands-on experience in international cuisine, with a good understanding of diverse culinary traditions, techniques, and ingredients</li><li>Demonstrated ability to lead, motivate, train, and develop a diverse culinary team</li><li>Excellent knowledge of food safety, hygiene, sanitation, and HACCP standards</li><li>Strong understanding of food cost control, portion management, inventory, and wastage reduction</li><li>Ability to maintain consistently high standards of food quality, presentation, and service</li><li>Strong organizational and time management skills with the ability to manage multiple priorities</li><li>Creative and innovative approach to food preparation and menu development</li><li>Excellent communication and interpersonal skills</li><li>Ability to work effectively in a fast-paced, multicultural luxury hospitality environment</li><li>Strong attention to detail and commitment to operational excellence</li><li>Proficiency in English; additional languages are an advantage</li><li>Passion for culinary excellence and delivering exceptional guest experiences</li><li>Flexibility to work varied shifts, weekends, and holidays as required by the operation</li><li>Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong></p><br><p>Respect: We value the needs, ideas and individuality of others.&nbsp;We treat everyone with fairness and dignity.&nbsp;</p><br><p>Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​</p><br><p>Belonging: We celebrate our differences.&nbsp;We support each other and&nbsp;we always stand together.​</p><br><p>Empowerment: We have authority to take initiative and anticipate moments that&nbsp;create unforgettable experiences.&nbsp;​</p><br><p>Integrity: We build trust through mutual respect and being authentic.​</p><br><p><strong>Diversity &amp; Inclusion</strong></p><br><p>We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>

Job Location<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Position Overview<br><br>The Multi Technician is responsible for carrying out preventive and corrective maintenance across the property, ensuring that all facilities, equipment, guest rooms, public areas, and back-of-house areas are maintained in safe, efficient, and reliable working condition.<br><br>The role requires a versatile technician with practical knowledge across multiple maintenance disciplines, including electrical, plumbing, HVAC, carpentry, painting, and general building maintenance.<br><br>Key Responsibilities<br><br>Carry out daily maintenance, repair, and troubleshooting activities throughout the property. Perform preventive maintenance according to the established maintenance schedule. Attend to maintenance requests and breakdowns promptly, particularly those affecting guest rooms and guest areas. Carry out basic electrical repairs, including lighting, switches, sockets, and other electrical fixtures. Perform basic plumbing repairs, including leaking taps, pipes, toilets, drains, and other plumbing fixtures. Conduct basic HVAC inspections, troubleshooting, and maintenance where required. Undertake minor carpentry, painting, tiling, and general building repairs. Inspect equipment, machinery, fixtures, and facilities and report any defects or potential problems. Ensure all maintenance work is completed safely and to the required quality standards. Follow all health, safety, environmental, and property procedures. Maintain proper records of completed maintenance work and report outstanding issues to the supervisor. Respond to emergency maintenance situations and breakdowns as required. Coordinate with other engineering team members and departments to ensure smooth daily operations. Maintain tools, equipment, and the engineering workshop in a clean and organized condition. Ensure spare parts and materials are used responsibly and report replenishment requirements. Support energy and water conservation initiatives across the property. Carry out any other reasonable duties assigned by the Engineering Supervisor or Chief Engineer.<br><br>Required Qualifications & Experience<br><br>Technical qualification or vocational training in electrical, mechanical, HVAC, plumbing, or a related field. Previous experience in a multi-technician, maintenance, engineering, or similar role. Previous hotel, resort, residential, or commercial property experience is preferred. Good practical knowledge of general building maintenance. Ability to troubleshoot and repair basic electrical and plumbing systems. Basic knowledge of HVAC and mechanical systems. Ability to use common maintenance tools and equipment safely. Good understanding of health and safety procedures.<br><br>Key Competencies<br><br>Strong troubleshooting and problem-solving skills.<br><br>Good technical and practical skills.<br><br>Ability to work independently and as part of a team.<br><br>Good communication and interpersonal skills.<br><br>Ability to prioritize tasks and respond effectively to urgent maintenance requests.<br><br>Attention to detail and commitment to quality.<br><br>Flexible and willing to work shifts, weekends, and public holidays when required.<br><br>Physically fit and able to perform hands-on maintenance work.<br><br>Positive attitude and service-oriented approach.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Position Overview<br><br>The Multi Technician is responsible for carrying out preventive and corrective maintenance across the property, ensuring that all facilities, equipment, guest rooms, public areas, and back-of-house areas are maintained in safe, efficient, and reliable working condition.<br><br>The role requires a versatile technician with practical knowledge across multiple maintenance disciplines, including electrical, plumbing, HVAC, carpentry, painting, and general building maintenance.<br><br>Key Responsibilities<br><br>Carry out daily maintenance, repair, and troubleshooting activities throughout the property. Perform preventive maintenance according to the established maintenance schedule. Attend to maintenance requests and breakdowns promptly, particularly those affecting guest rooms and guest areas. Carry out basic electrical repairs, including lighting, switches, sockets, and other electrical fixtures. Perform basic plumbing repairs, including leaking taps, pipes, toilets, drains, and other plumbing fixtures. Conduct basic HVAC inspections, troubleshooting, and maintenance where required. Undertake minor carpentry, painting, tiling, and general building repairs. Inspect equipment, machinery, fixtures, and facilities and report any defects or potential problems. Ensure all maintenance work is completed safely and to the required quality standards. Follow all health, safety, environmental, and property procedures. Maintain proper records of completed maintenance work and report outstanding issues to the supervisor. Respond to emergency maintenance situations and breakdowns as required. Coordinate with other engineering team members and departments to ensure smooth daily operations. Maintain tools, equipment, and the engineering workshop in a clean and organized condition. Ensure spare parts and materials are used responsibly and report replenishment requirements. Support energy and water conservation initiatives across the property. Carry out any other reasonable duties assigned by the Engineering Supervisor or Chief Engineer.<br><br>Required Qualifications & Experience<br><br>Technical qualification or vocational training in electrical, mechanical, HVAC, plumbing, or a related field. Previous experience in a multi-technician, maintenance, engineering, or similar role. Previous hotel, resort, residential, or commercial property experience is preferred. Good practical knowledge of general building maintenance. Ability to troubleshoot and repair basic electrical and plumbing systems. Basic knowledge of HVAC and mechanical systems. Ability to use common maintenance tools and equipment safely. Good understanding of health and safety procedures.<br><br>Key Competencies<br><br>Strong troubleshooting and problem-solving skills. Good technical and practical skills. Ability to work independently and as part of a team. Good communication and interpersonal skills. Ability to prioritize tasks and respond effectively to urgent maintenance requests. Attention to detail and commitment to quality. Flexible and willing to work shifts, weekends, and public holidays when required. Physically fit and able to perform hands-on maintenance work. Positive attitude and service-oriented approach.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<p>We are seeking a warm, proactive, and service-oriented Guest Experience Agent to deliver exceptional guest service at Our Habitas Ras Abrouq , ensuring every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment. Reporting to the Front Office Manager or Guest Experience Manager, the Guest Experience Agent is responsible for providing outstanding service throughout the guest journey, from pre-arrival to departure. This role plays a key part in creating meaningful guest experiences by anticipating needs, resolving concerns efficiently, and ensuring every interaction reflects the brand's values and hospitality standards. The Guest Experience Agent will work closely with all resort departments to coordinate guest requests, provide local knowledge, and ensure operational excellence across all touchpoints. This position requires excellent communication skills, attention to detail, and a genuine passion for creating unforgettable guest experiences.</p><p><b>Key Responsibilities</b></p><ul><li>Deliver warm, personalized, and professional service to guests throughout their stay.</li><li>Welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth arrival and departure experience.</li><li>Respond promptly to guest inquiries, requests, and concerns while ensuring timely follow-up and resolution.</li><li>Coordinate guest requests with Housekeeping, Food &amp; Beverage, Engineering, Spa, Activities, and other departments to ensure seamless service delivery.</li><li>Maintain accurate guest profiles, preferences, and special requests within the property management system.</li><li>Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.</li><li>Proactively anticipate guest needs and identify opportunities to enhance their stay through personalized service.</li><li>Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.</li><li>Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.</li><li>Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.</li><li>Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.</li><li>Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.</li><li>Collaborate with department heads to ensure operational readiness and exceptional guest satisfaction.</li><li>Promote resort experiences, activities, and services to maximize guest engagement and enhance the overall experience.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A passionate hospitality professional with outstanding interpersonal and communication skills, dedicated to creating memorable experiences for every guest. You thrive in a dynamic luxury hospitality environment and naturally build genuine connections through warm, attentive, and personalized service. You are highly organized, adaptable, and solution-oriented, with the ability to anticipate guest needs and respond with professionalism and care. You take pride in delivering exceptional service, maintaining attention to detail, and contributing to a collaborative team culture in a remote luxury resort setting. You are not just welcoming guests you are creating meaningful moments and unforgettable experiences that define the spirit of Our Habitas Ras Abrouq .</p><b>Minimum Requirements</b><ul><li>2 3 years of experience in Front Office, Guest Relations, Guest Services, or a similar customer-facing role, preferably within a luxury hotel or resort environment.</li><li>Strong understanding of luxury hospitality standards and exceptional guest service principles.</li><li>Excellent verbal and written communication skills with a warm, professional, and guest-focused approach.</li><li>Experience using Property Management Systems (PMS) and Microsoft Office applications; knowledge of Opera Cloud or similar systems is an advantage.</li><li>Strong problem-solving abilities with the confidence to handle guest requests, concerns, and service recovery effectively.</li><li>Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>Ability to work collaboratively with cross-functional teams to deliver seamless guest experiences.</li><li>A positive, proactive, and adaptable attitude with exceptional attention to detail.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Ability to work flexible shifts, including weekends and public holidays, in a remote luxury resort environment.</li><li>Passion for creating memorable guest experiences while embracing the values of sustainability, wellness, and authentic hospitality.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Raffles Hotels &amp; Resorts</strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.&nbsp;&nbsp;Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.&nbsp;</p><br><p><strong>About Raffles Doha</strong></p><br><p>Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.</p><br><p>Raffles Doha is where luxury becomes deeply personal — a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.</p><br><p>Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.</p><br><p>Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard — and where hospitality is expressed as an art form.</p><br><p><strong>About the Application Process</strong></p><br><p>At Raffles Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles Doha as our new Butler Supervisor.</p><br><p>The Butler Supervisor oversees the daily operations of the Butler team, ensuring exceptional personalized service that reflects the highest luxury hospitality standards. This role supervises, coaches, and supports Butler colleagues while coordinating with other hotel departments to deliver seamless guest experiences. The Butler Supervisor is responsible for maintaining service excellence, handling VIP guest requirements, resolving guest concerns, and ensuring all butler services are delivered efficiently, professionally, and in accordance with brand standards.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Supervise and support the daily operations of the Butler team to ensure exceptional guest service</li><li>Lead, coach, and motivate team members while maintaining luxury hospitality standards</li><li>Ensure personalized service is delivered to all guests, with special attention to VIPs and long-stay guests</li><li>Coordinate with Front Office, Housekeeping, Concierge, Food &amp; Beverage, and other departments to ensure seamless guest experiences</li><li>Monitor room readiness, amenities, and special guest requests prior to arrival</li><li>Handle guest concerns promptly and professionally, ensuring timely resolution</li><li>Conduct regular inspections of guest rooms, suites, and butler service areas to maintain quality standards</li><li>Assist in training, onboarding, and performance development of Butler colleagues</li><li>Prepare work schedules, allocate tasks, and monitor team productivity</li><li>Maintain accurate guest preference records and service documentation</li><li>Ensure compliance with hotel policies, health and safety regulations, and brand standards</li><li>Support management in achieving departmental goals, guest satisfaction targets, and continuous service improvement</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role?</strong></p><br><ul><li>Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred</li><li>Previous supervisory experience in a luxury hotel, resort, or upscale hospitality environment</li><li>Strong leadership, coaching, and team management skills</li><li>Excellent communication and interpersonal abilities</li><li>Exceptional attention to detail and a passion for delivering personalized guest service</li><li>Strong problem-solving and decision-making skills in a fast-paced environment</li><li>Proficiency in hotel property management systems and Microsoft Office applications</li><li>Knowledge of Forbes Five-Star or similar luxury hospitality service standards</li><li>Fluency in English; additional languages are an advantage</li><li>Ability to work flexible shifts, including weekends and public holidays</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >Job Description Job Summary We are seeking a warm, proactive, and service-oriented Guest Experience Agent to deliver exceptional guest service at Our Habitas Ras Abrouq , ensuring every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment. Reporting to the Front Office Manager or Guest Experience Manager, the Guest Experience Agent is responsible for providing outstanding service throughout the guest journey, from pre-arrival to departure. This role plays a key part in creating meaningful guest experiences by anticipating needs, resolving concerns efficiently, and ensuring every interaction reflects the brand's values and hospitality standards. The Guest Experience Agent will work closely with all resort departments to coordinate guest requests, provide local knowledge, and ensure operational excellence across all touchpoints. This position requires excellent communication skills, attention to detail, and a genuine passion for creating unforgettable guest experiences.</span></p><p>Key Responsibilities</p><ul><li>Deliver warm, personalized, and professional service to guests throughout their stay.</li><li>Welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth arrival and departure experience.</li><li>Respond promptly to guest inquiries, requests, and concerns while ensuring timely follow-up and resolution.</li><li>Coordinate guest requests with Housekeeping, Food &amp; Beverage, Engineering, Spa, Activities, and other departments to ensure seamless service delivery.</li><li>Maintain accurate guest profiles, preferences, and special requests within the property management system.</li><li>Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.</li><li>Proactively anticipate guest needs and identify opportunities to enhance their stay through personalized service.</li><li>Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.</li><li>Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.</li><li>Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.</li><li>Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.</li><li>Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.</li><li>Collaborate with department heads to ensure operational readiness and exceptional guest satisfaction.</li><li>Promote resort experiences, activities, and services to maximize guest engagement and enhance the overall experience.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A passionate hospitality professional with outstanding interpersonal and communication skills, dedicated to creating memorable experiences for every guest.</li><li>You thrive in a dynamic luxury hospitality environment and naturally build genuine connections through warm, attentive, and personalized service.</li><li>You are highly organized, adaptable, and solution-oriented, with the ability to anticipate guest needs and respond with professionalism and care.</li><li>You take pride in delivering exceptional service, maintaining attention to detail, and contributing to a collaborative team culture in a remote luxury resort setting.</li><li>You are not just welcoming guests you are creating meaningful moments and unforgettable experiences that define the spirit of Our Habitas Ras Abrouq .</li><li>Minimum Requirements</li><li>2 - 3 years of experience in Front Office, Guest Relations, Guest Services, or a similar customer-facing role, preferably within a luxury hotel or resort environment.</li><li>Strong understanding of luxury hospitality standards and exceptional guest service principles.</li><li>Excellent verbal and written communication skills with a warm, professional, and guest-focused approach.</li><li>Experience using Property Management Systems (PMS) and Microsoft Office applications; knowledge of Opera Cloud or similar systems is an advantage.</li><li>Strong problem-solving abilities with the confidence to handle guest requests, concerns, and service recovery effectively.</li><li>Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>Ability to work collaboratively with cross-functional teams to deliver seamless guest experiences.</li><li>A positive, proactive, and adaptable attitude with exceptional attention to detail.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Ability to work flexible shifts, including weekends and public holidays, in a remote luxury resort environment.</li><li>Passion for creating memorable guest experiences while embracing the values of sustainability, wellness, and authentic hospitality.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Summar</b>y We are seeking a warm, proactive, and service-oriented Guest Experience Agent to deliver exceptional guest service at Our Habitas Ras Abrouq , ensuring every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment. Reporting to the Front Office Manager or Guest Experience Manager, the Guest Experience Agent is responsible for providing outstanding service throughout the guest journey, from pre-arrival to departure. This role plays a key part in creating meaningful guest experiences by anticipating needs, resolving concerns efficiently, and ensuring every interaction reflects the brand's values and hospitality standards. The Guest Experience Agent will work closely with all resort departments to coordinate guest requests, provide local knowledge, and ensure operational excellence across all touchpoints. This position requires excellent communication skills, attention to detail, and a genuine passion for creating unforgettable guest experiences.</p><p>Key Responsibilities</p><ul><li>Deliver warm, personalized, and professional service to guests throughout their stay.</li><li>Welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth arrival and departure experience.</li><li>Respond promptly to guest inquiries, requests, and concerns while ensuring timely follow-up and resolution.</li><li>Coordinate guest requests with Housekeeping, Food &amp; Beverage, Engineering, Spa, Activities, and other departments to ensure seamless service delivery.</li><li>Maintain accurate guest profiles, preferences, and special requests within the property management system.</li><li>Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.</li><li>Proactively anticipate guest needs and identify opportunities to enhance their stay through personalized service.</li><li>Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.</li><li>Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.</li><li>Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.</li><li>Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.</li><li>Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.</li><li>Collaborate with department heads to ensure operational readiness and exceptional guest satisfaction.</li><li>Promote resort experiences, activities, and services to maximize guest engagement and enhance the overall experience.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>A passionate hospitality professional with outstanding interpersonal and communication skills, dedicated to creating memorable experiences for every guest.</li><li>You thrive in a dynamic luxury hospitality environment and naturally build genuine connections through warm, attentive, and personalized service.</li><li>You are highly organized, adaptable, and solution-oriented, with the ability to anticipate guest needs and respond with professionalism and care.</li><li>You take pride in delivering exceptional service, maintaining attention to detail, and contributing to a collaborative team culture in a remote luxury resort setting.</li><li>You are not just welcoming guests you are creating meaningful moments and unforgettable experiences that define the spirit of Our Habitas Ras Abrouq .</li><li>Minimum Requirements</li><li>2 3 years of experience in Front Office, Guest Relations, Guest Services, or a similar customer-facing role, preferably within a luxury hotel or resort environment.</li><li>Strong understanding of luxury hospitality standards and exceptional guest service principles.</li><li>Excellent verbal and written communication skills with a warm, professional, and guest-focused approach.</li><li>Experience using Property Management Systems (PMS) and Microsoft Office applications; knowledge of Opera Cloud or similar systems is an advantage.</li><li>Strong problem-solving abilities with the confidence to handle guest requests, concerns, and service recovery effectively.</li><li>Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>Ability to work collaboratively with cross-functional teams to deliver seamless guest experiences.</li><li>A positive, proactive, and adaptable attitude with exceptional attention to detail.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Ability to work flexible shifts, including weekends and public holidays, in a remote luxury resort environment.</li><li>Passion for creating memorable guest experiences while embracing the values of sustainability, wellness, and authentic hospitality.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are seeking a dedicated, skilled, and detail-oriented Commis II to join the Culinary team at Our Habitas Ras Abrouq . The Commis II is responsible for preparing and cooking high-quality food while supporting the daily operations of the kitchen in a remote luxury desert resort environment. Reporting to the Chef de Partie or Sous Chef, the Commis II assists in the preparation and presentation of dishes, ensures compliance with food safety and hygiene standards, and contributes to maintaining consistency in quality, taste, and presentation. This role requires a solid foundation in culinary techniques, the ability to work efficiently under pressure, and a commitment to delivering exceptional dining experiences.</p><p>Key Responsibilities</p><ul><li>Prepare, cook, and present food according to approved recipes, portion standards, and presentation guidelines.</li><li>Assist the Chef de Partie in the daily operation of the assigned kitchen section.</li><li>Prepare mise en place for all meal periods and ensure timely replenishment during service.</li><li>Maintain high standards of food quality, consistency, and presentation.</li><li>Follow all food safety, hygiene, sanitation, and HACCP procedures at all times.</li><li>Ensure proper storage, labeling, and rotation of food items using the FIFO (First In, First Out) method.</li><li>Monitor the quality and freshness of ingredients and report any discrepancies to senior chefs.</li><li>Assist in receiving, checking, and storing food deliveries according to established procedures.</li><li>Minimize food waste by following proper preparation, portioning, and storage practices.</li><li>Maintain cleanliness and organization of workstations, equipment, refrigerators, and storage areas.</li><li>Operate kitchen equipment safely and report maintenance issues promptly.</li><li>Support inventory counts and assist with stock control when required.</li><li>Work collaboratively with all kitchen and service team members to ensure smooth operations.</li><li>Mentor and support Commis I team members when required, sharing knowledge and best practices.</li><li>Participate in ongoing culinary training and continuously develop technical skills.</li><li>Perform any other duties assigned by the Chef de Partie, Sous Chef, or Executive Chef.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You are a motivated culinary professional with a solid understanding of kitchen operations and a passion for creating high-quality food. You are organized, dependable, and able to work efficiently in a fast-paced luxury hospitality environment while maintaining exceptional standards of hygiene, food safety, and teamwork. You have a positive attitude, strong attention to detail, and a willingness to learn and grow within the culinary team. You take pride in delivering consistent quality and supporting memorable guest dining experiences at Our Habitas Ras Abrouq .</p><p>Minimum Requirements</p><ul><li>2 3 years of experience as a Commis Chef or in a similar culinary role, preferably within a luxury hotel, resort, or fine dining environment.</li><li>Culinary diploma or vocational training in Professional Cookery or a related field is preferred.</li><li>Good knowledge of food preparation techniques, kitchen operations, and international food safety standards.</li><li>Understanding of HACCP, food hygiene, sanitation, and safe food handling practices.</li><li>Ability to prepare and present food consistently according to recipes and brand standards.</li><li>Experience working in a fast-paced, high-volume kitchen environment.</li><li>Strong organizational skills with the ability to prioritize tasks and work efficiently under pressure.</li><li>Positive attitude, strong work ethic, and willingness to learn and develop culinary skills.</li><li>Ability to work collaboratively as part of a multicultural team and support colleagues during busy service periods.</li><li>Physically fit and able to stand for extended periods, lift kitchen supplies, and work in a demanding kitchen environment.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Flexibility to work shifts, weekends, and public holidays in a remote luxury resort environment.</li><li>Commitment to delivering exceptional food quality, maintaining cleanliness, and upholding Our Habitas brand standards.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Summary</strong></p><br><p>The Chef de Partie – Arabic Cuisine is responsible for overseeing the preparation, production, and presentation of authentic Arabic cuisine while ensuring the highest standards of quality, consistency, food safety, and guest satisfaction. The role supports the Executive Chef and Sous Chef in managing the Arabic kitchen section, maintaining food cost targets, supervising kitchen associates, and ensuring compliance with company standards and local food safety regulations.</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Kitchen Operations</strong></p><br><ul><li><p>Take ownership of the Arabic cuisine section, ensuring smooth day-to-day kitchen operations.</p><br></li><li><p>Prepare and present authentic Arabic dishes in accordance with approved recipes, presentation standards, and portion specifications.</p><br></li><li><p>Ensure all food produced meets company standards for quality, consistency, taste, temperature, and visual presentation.</p><br></li><li><p>Coordinate daily food preparation based on business levels, forecasts, occupancy, and function requirements.</p><br></li><li><p>Prepare daily mise en place to ensure timely and efficient service during all meal periods.</p><br></li><li><p>Maintain full knowledge of Arabic cuisine, including traditional and contemporary cooking methods, regional specialties, spices, ingredients, and presentation styles.</p><br></li><li><p>Assist in developing seasonal menus, buffet offerings, and special promotions featuring Arabic cuisine.</p><br></li><li><p>Ensure all dishes are prepared and served according to standard recipes and portion control guidelines.</p><br></li><li><p>Monitor food quality throughout preparation and service, taking immediate corrective action when required.</p><br></li><li><p>Support banquet, buffet, à la carte, and special event operations as required.</p><br></li></ul><p><strong>Food Safety &amp; Hygiene</strong></p><br><ul><li><p>Ensure strict compliance with HACCP principles, food safety standards, sanitation procedures, and local health regulations.</p><br></li><li><p>Monitor food storage, labeling, stock rotation (FIFO), and temperature control to maintain product quality and safety.</p><br></li><li><p>Conduct daily checks of all kitchen stations to ensure cleanliness, organization, and proper sanitation.</p><br></li><li><p>Maintain the highest standards of personal hygiene and ensure compliance by all team members.</p><br></li><li><p>Report any equipment faults or maintenance issues promptly.</p><br></li></ul><p><strong>Inventory &amp; Cost Control</strong></p><br><ul><li><p>Assist in monitoring food costs, minimizing waste, and maximizing productivity.</p><br></li><li><p>Participate in receiving, inspecting, and storing food deliveries according to company procedures.</p><br></li><li><p>Prepare daily production sheets and assist with inventory counts.</p><br></li><li><p>Ensure proper utilization of ingredients to reduce food waste while maintaining quality standards.</p><br></li><li><p>Support accurate stock control and requisition procedures.</p><br></li></ul><p><strong>Leadership &amp; Team Development</strong></p><br><ul><li><p>Supervise, coach, and support Commis Chefs and Kitchen Assistants within the Arabic kitchen section.</p><br></li><li><p>Provide on-the-job training in Arabic cooking techniques, food presentation, hygiene standards, and kitchen procedures.</p><br></li><li><p>Foster a positive, professional, and collaborative working environment.</p><br></li><li><p>Assist the Sous Chef and Executive Chef in evaluating staff performance and identifying development opportunities.</p><br></li><li><p>Promote teamwork and effective communication across all kitchen sections.</p><br></li></ul><p><strong>Guest Experience</strong></p><br><ul><li><p>Ensure every dish served reflects the highest culinary standards and enhances the guest dining experience.</p><br></li><li><p>Respond promptly and professionally to guest feedback and special dietary requests whenever possible.</p><br></li><li><p>Support continuous improvement initiatives to enhance guest satisfaction and operational excellence.</p><br></li></ul><p><strong>Administration</strong></p><br><ul><li><p>Prepare and maintain required kitchen documentation, including production sheets, temperature logs, cleaning schedules, and inventory records.</p><br></li><li><p>Attend departmental meetings, training sessions, and briefings as required.</p><br></li><li><p>Communicate effectively with the Executive Chef, Sous Chef, and Food &amp; Beverage team regarding operational requirements and service updates.</p><br></li><li><p>Perform any additional duties assigned by management in support of business needs.</p><br></li></ul><p><strong>Leadership Competencies</strong></p><br><ul><li><p>Lead by example through professionalism, integrity, and commitment to excellence.</p><br></li><li><p>Motivate and mentor junior team members to achieve high performance.</p><br></li><li><p>Support recruitment, onboarding, coaching, performance reviews, and disciplinary processes when required.</p><br></li><li><p>Promote an open-door culture that encourages communication, teamwork, and continuous learning.</p><br></li></ul><p><strong>Skills &amp; Competencies</strong></p><br><ul><li><p>Strong knowledge of authentic Arabic cuisine, including Levantine, Gulf, and Middle Eastern cooking techniques.</p><br></li><li><p>Excellent culinary skills with attention to detail and presentation.</p><br></li><li><p>Strong understanding of food safety, HACCP, sanitation, and hygiene practices.</p><br></li><li><p>Ability to manage multiple priorities in a fast-paced hospitality environment.</p><br></li><li><p>Excellent organizational and time management skills.</p><br></li><li><p>Strong leadership, coaching, and communication abilities.</p><br></li><li><p>Ability to work independently and collaboratively within a diverse team.</p><br></li><li><p>Flexible to work shifts, weekends, and public holidays based on operational requirements.</p><br></li></ul><p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s <strong>Count on Me!</strong> service culture to be responsive, respectful and deliver a great experience.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Banquet Operations<br>• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).<br>• Applies knowledge of all laws, as they relate to an event.<br>• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.<br>• Adheres to and reinforces all standards, policies, and procedures.<br>• Maintains established sanitation levels.<br>• Manages departmental inventories and maintains equipment.<br>• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.<br>• Schedules banquet service staff to forecast and service standards, while maximizing profits.<br>• Assists team in developing lasting relationships with groups to retain business and increase growth.<br>Participating in and Leading Banquet Teams<br>• Sets goals and delegates tasks to improve departmental performance.<br>• Conducts monthly department meetings with the Banquet team.<br>• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.<br>• Acts as a liaison to the kitchen staff.<br>• Leads shifts and actively participates in the servicing of events.<br>Ensuring and Providing Exceptional Customer Service<br>• Sets a positive example for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service.<br>• Ensures employees understand expectations and parameters.<br>• Strives to improve service performance.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Reviews comment cards and guest satisfaction results with employees.<br>Conducting Human Resources Activities<br>• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Monitors progress and leads discussion with staff each period.<br>• Participates in the development and implementation of corrective action plans.<br>• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible for supporting the Customer Relationship Executives/Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all customer instructions and transactions are completed efficiently. The role also involves handling day-to-day customer queries professionally and assisting customers within the branch premises.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial Support Customer Relationship Managers and Executives in handling customer queries, complaints, and timely complaint resolution. Enhance customer satisfaction through seamless service delivery to maximize customer profitability and acquisition. Be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for the Associate, QNB First Customer Service role. Promote cost consciousness, efficiency, and productivity to minimize cost and optimize benefits for the Bank. Act within the limits of delegated authority. Customer (Internal & External) Deliver high standards of customer service and proactively engage with customers visiting the branch. Follow up on all customer issues to ensure complete satisfaction and maximum utilization of products and services. Participate in database management, loyalty programs, and direct marketing initiatives for new product launches and promotional campaigns. Provide service excellence to QNB First customers while maintaining strict confidentiality and integrity. Proactively identify solutions and insights to address customer challenges. Provide information about suitable products and services and identify cross-selling opportunities. Enhance QNB’s image through proactive, customer-driven service. Assist customers with all product-related inquiries and service requests. Maintain activities in line with Service Level Agreements (SLAs). Build and maintain effective relationships with related departments and units. Provide timely and accurate information to Auditors, Compliance, Financial Control, and Risk when required. Internal (Processes, Products, Regulatory) Work in shifts as per approved bank policies. Collaborate with QNB First Relationship Managers to identify service gaps. Assist in resolving customer complaints and communication issues. Manage implementation of customer products, services, and applications within approved service quality standards. Assist customers in completing forms and applications such as:Account opening ATM card applications Credit card applications Checkbook requests Standing order instructions Perform customer-related operational tasks such as:Account opening posting Customer data maintenance Balance certificates No-liability certificates Maintain customer information and inquiry tracking systems. Maintain files, databases, records, registers, and logs. Process authorization requests and downloads as required. Escalate unresolved transaction-related issues to QNB First Management. Learning & Knowledge Maintain working knowledge of customer relationship management. Identify professional development opportunities and participate in development activities. Stay current with developments in the professional field.<br>Education And Experience Requirements<br><br>Bachelor's Degree, preferably in:Marketing Banking Finance Accounting Economics Business Administration Information Technology or related field No prior experience required.<br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is primarily responsible for supporting the Customer Relationship Executives/Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all customer instructions and transactions are completed efficiently. The role also involves handling day-to-day customer queries professionally and assisting customers within the branch premises.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial Support Customer Relationship Managers and Executives in handling customer queries, complaints, and timely complaint resolution. Enhance customer satisfaction through seamless service delivery to maximize customer profitability and acquisition. Be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement. Formulate customer retention strategies to minimize attrition and grow the QNB First customer portfolio. Implement KPIs and best practices for the Associate, QNB First Customer Service role. Promote cost consciousness, efficiency, and productivity to minimize cost and optimize benefits for the Bank. Act within the limits of delegated authority. Customer (Internal & External) Deliver high standards of customer service and proactively engage with customers visiting the branch. Follow up on all customer issues to ensure complete satisfaction and maximum utilization of products and services. Participate in database management, loyalty programs, and direct marketing initiatives for new product launches and promotional campaigns. Provide service excellence to QNB First customers while maintaining strict confidentiality and integrity. Proactively identify solutions and insights to address customer challenges. Provide information about suitable products and services and identify cross-selling opportunities. Enhance QNB’s image through proactive, customer-driven service. Assist customers with all product-related inquiries and service requests. Maintain activities in line with Service Level Agreements (SLAs). Build and maintain effective relationships with related departments and units. Provide timely and accurate information to Auditors, Compliance, Financial Control, and Risk when required. Internal (Processes, Products, Regulatory) Work in shifts as per approved bank policies. Collaborate with QNB First Relationship Managers to identify service gaps. Assist in resolving customer complaints and communication issues. Manage implementation of customer products, services, and applications within approved service quality standards. Assist customers in completing forms and applications such as:Account opening ATM card applications Credit card applications Checkbook requests Standing order instructions Perform customer-related operational tasks such as:Account opening posting Customer data maintenance Balance certificates No-liability certificates Maintain customer information and inquiry tracking systems. Maintain files, databases, records, registers, and logs. Process authorization requests and downloads as required. Escalate unresolved transaction-related issues to QNB First Management. Learning & Knowledge Maintain working knowledge of customer relationship management. Identify professional development opportunities and participate in development activities. Stay current with developments in the professional field.<br>Education And Experience Requirements<br><br>Bachelor's Degree, preferably in:Marketing Banking Finance Accounting Economics Business Administration Information Technology or related field No prior experience required.<br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate