Manager Jobs - Doha Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>Our Purpose</b></span></p><br><br><br><p><i>Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a&nbsp;sustainable&nbsp;economy where everyone can prosper. We support a wide range of digital payments choices, making transactions&nbsp;secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</i></p><br><br><br><p><b>Title and Summary</b></p><br><br><br>Senior Managing Consultant, Services Business Development<br>Job Description Summary<br>Director / Senior Managing Consultant, Services Business Development<br>Overview<br>The Services Business Development team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, Test &amp; Learn experimentation, and data-driven information and risk management services. Client verticals include Financial Institutions, Retail &amp; Commerce and Digital Partners, Governments, and many others.<br>Role<br>Senior Managing Consultant role responsible for driving revenue for UAE business. Partner with large team who works with Mastercard account teams and clients, and who helps ensure effective delivery of all engagements across the markets.<br>• Responsible for developing and delivering our in-region sales strategy and directing all business development for with direct revenue responsibility<br>• Deliver against aggressive sales goals<br>• Act as a Player-Coach with expectation to travel extensively to help selling process and coach team<br>• Be capable of developing and maintaining relationships with customers at the most senior levels<br>• Strong communication and influencing skills, should be a compelling presenter to senior client audiences and able to influence large deals<br>• Excellent problem solving and analytics skills and should be able to go head-to-head and influence internal stakeholders and customers alike with fact-based thinking<br>• Will serve as the face of Mastercard Services to senior level client stakeholders, including c-suite<br>• Will partner with leadership to develop a plan for Services to support their strategic imperatives<br>• Facilitate the implementation of strategies and action plans which, in turn, will act as a link between customer needs and Mastercard resources<br>• Build, recruit, manage, develop, and coach a team responsible for each different customer’s business opportunities to increase revenue, share and volume<br>• Partner closely with all product teams to ensure customer needs and product innovations align with development road maps<br>• Partner closely with Advisors &amp; Consulting Services and Finance teams to drive and actively track delivery and revenue<br>• Translate objectives into key hypotheses and structure work for large/complex projects or ill-defined problems<br>All About You<br>• Deep understanding of the suite of Mastercard Advisors value propositions with a thoughtful approach to executing against a defined territory<br>• Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership and subject matter expertise<br>• Preferably strong consulting and / or data driven solution selling background<br>• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues<br>• Proven track record of progressively complex sales and strategic account management experience within the financial services sector; payments industry experience is preferred<br>• Demonstrated successful account management experience<br>• Revenue management and P&amp;L experience<br>• Successful conflict resolution experience<br>• Goal-setting abilities, along with strategic planning and succession planning experience<br>• Top-level sales skills (internally and externally) combined with strong negotiation capabilities required for large deals<br>#servicesbd<br><br><p><b>Corporate Security Responsibility</b></p><br><br><p><br>All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</p><br><br><ul><li><p>Abide by Mastercard’s security policies and practices;</p><br><br></li><li><p>Ensure the confidentiality and integrity of the information being accessed;</p><br><br></li><li><p>Report any suspected information security violation or breach, and</p><br><br></li><li><p>Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.</p><br><br></li></ul><br><br><br><br><br> </div>

Job Description<br><br> Communication & Correspondence Prepare and email letters to parents using ISAMs software Draft, type, and dispatch reports, articles, letters, and School Newsletters Check all school correspondence before sending to parents Respond to parent queries via email, phone, and in person quickly and efficiently Act as a central communication point between leadership, staff, parents, and external stakeholders Support Parent Portal, Engage, and school communication systems Administration & Office Management Devise and maintain office systems, including data management and filing Use appropriate IT resources Provide executive administrative support for senior leadership Undertake other duties commensurate with the post to ensure smooth school operations Streamline processes to ensure efficient team performance Maintain office supply inventories and operational resources Student Records & Attendance Maintain accurate student records, attendance data, and compliance documentation Ensure all attendance reports are compiled daily Manage and oversee student absence reporting, tracking, follow-up communications, and related administrative processes Process all leaving requests Ensure all reports are entered onto the school portal Events & School Activities Coordination Help coordinate event logistics, room set-ups, and resource allocation for internal and external events Coordinate whole-school calendar events, deadlines, and administrative schedules Assist with planning school events, open days, and parent functions Responsible for all ECA set-ups Coordinate and manage school photographer bookings, scheduling, communications, and logistics Manage bookings and scheduling for meeting rooms, auditorium, and shared school spaces Documentation & Reporting Prepare letters, presentations, and reports Compile all school reports and labels Responsible for all mail merges Procurement & External Liaison Manage stationery orders, including whole-school main supply orders Support procurement, purchase orders, and invoice coordination Liaise with suppliers, contractors, and external service providers Coordination & Stakeholder Support Coordinate, distribute, and collate relevant documentation to and from homes and schools Provide support to Heads, teachers, and parents as required Carry out specific projects and research Always observe a code of strictest confidentiality<br><br>ISP Principles<br><br>Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding<br><br>and Health & Safety issues and acting and following up on all concerns appropriately.<br><br>Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.<br><br>Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.<br><br>Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.<br><br>Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.<br><br>ISP Commitment to Safeguarding Principles<br><br>ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.<br><br>ISP Commitment to Diversity, Equity, Inclusion, and Belonging<br><br>ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

<p>Position Overview We are seeking a friendly, organized, and dependable Customer Service Representative Admin to join our remote team. This entry-level position combines customer service with administrative support, including responding to customer inquiries, updating records, processing routine requests, entering data, and maintaining organized documentation. The ideal candidate communicates professionally, pays close attention to detail, and is comfortable using computers, email, chat, spreadsheets, and online systems. Previous professional customer service or administrative experience is not required. Training and ongoing guidance will be provided. This opportunity is suitable for recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first professional remote position.</p><p>Key Responsibilities</p><p>Customer Service &amp; Support</p><ul><li>Respond to customer questions through email, chat, phone, or approved support channels.</li><li>Provide clear and professional information regarding routine products, services, accounts, or requests.</li><li>Assist customers with general questions and basic service concerns.</li><li>Follow established procedures when resolving routine issues.</li><li>Ask appropriate questions to understand customer needs.</li><li>Provide customers with accurate next steps and available solutions.</li><li>Follow up on open requests when necessary.</li><li>Escalate complex, sensitive, or unresolved concerns to the appropriate team.</li><li>Maintain a courteous and helpful customer experience.</li></ul><p>Administrative Support</p><ul><li>Provide routine administrative assistance to supervisors and team members.</li><li>Process forms, requests, and general business documentation.</li><li>Prepare and update spreadsheets, trackers, contact lists, and administrative logs.</li><li>Organize digital files and shared folders.</li><li>Route information and requests to appropriate departments.</li><li>Assist with routine email and inbox management.</li><li>Track assigned administrative tasks and deadlines.</li><li>Support additional clerical projects as needed.</li></ul><p>Data Entry &amp; Record Maintenance</p><ul><li>Enter and update customer information in approved company systems.</li><li>Maintain accurate customer profiles, notes, and service records.</li><li>Record customer interactions, requests, and resolutions.</li><li>Review entered information for accuracy and completeness.</li><li>Identify missing, duplicate, or incorrect information.</li><li>Make routine corrections when authorized.</li><li>Maintain organized electronic records.</li><li>Perform basic data-quality checks.</li></ul><p>Customer Request Processing</p><ul><li>Review and process routine customer requests according to established procedures.</li><li>Verify that required information has been provided.</li><li>Update the status of requests in internal systems.</li><li>Track outstanding requests requiring follow-up.</li><li>Coordinate with internal departments when additional assistance is required.</li><li>Notify customers of routine updates or next steps when appropriate.</li><li>Escalate requests requiring specialized approval or support.</li></ul><p>Documentation &amp; File Management</p><ul><li>Upload, label, categorize, and organize digital documents.</li><li>Maintain electronic filing systems.</li><li>Review documents for completeness and basic accuracy.</li><li>Follow established file-naming and storage procedures.</li><li>Retrieve authorized customer or business records when requested.</li><li>Maintain templates, forms, and reference materials.</li><li>Protect confidential customer and company information.</li></ul><p>Communication &amp; Team Coordination</p><ul><li>Communicate professionally through email, chat, phone, and virtual meetings.</li><li>Provide status updates regarding assigned work.</li><li>Coordinate routine information with other departments.</li><li>Participate in virtual training, meetings, and coaching sessions.</li><li>Ask for clarification when instructions or customer information are incomplete.</li><li>Report recurring customer concerns or administrative issues.</li><li>Maintain dependable communication while working remotely.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Familiarity with email, web browsers, spreadsheets, and digital documents.</li><li>Professional and courteous customer-service approach.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow written instructions and established procedures.</li><li>Ability to manage multiple routine customer and administrative requests.</li><li>Basic problem-solving skills.</li><li>Ability to work independently in a remote environment.</li><li>Dependable and professional work habits.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.</li></ul><p>Preferred Qualifications</p><ul><li>Previous professional experience is not required.</li><li>Familiarity with any of the following may be helpful:</li><li>Customer service or customer support.</li><li>Administrative or clerical responsibilities.</li><li>Microsoft Word, Excel, and Outlook.</li><li>Google Docs, Sheets, Drive, and Gmail.</li><li>CRM or customer-support platforms.</li><li>Ticketing or help-desk systems.</li><li>Data entry and record maintenance.</li><li>Email, chat, or phone-based customer support.</li><li>Digital document-management systems.</li><li>Remote communication and collaboration tools.</li><li>Experience gained through internships, volunteer work, academic projects, retail, hospitality, call centers, office support, or other customer-facing environments may also be considered relevant.</li></ul><p>Skills &amp; Competencies</p><ul><li>Customer Focus: Provide helpful, respectful, and professional assistance.</li><li>Communication: Explain information clearly through written and verbal channels.</li><li>Organization: Maintain orderly customer records, documents, and assignments.</li><li>Attention to Detail: Review information carefully and identify errors or missing details.</li><li>Problem Solving: Handle routine customer concerns using approved resources and procedures.</li><li>Time Management: Manage multiple requests and complete responsibilities on schedule.</li><li>Dependability: Maintain consistent productivity and follow through on assigned tasks.</li><li>Adaptability: Learn new systems, procedures, and customer-service processes.</li><li>Confidentiality: Protect sensitive customer, employee, and company information.</li></ul><p>What We Offer</p><ul><li>Depending on employment status, location, and eligibility, benefits may include:</li><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development and skills training.</li><li>Regular coaching and performance feedback.</li><li>Career growth and advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.</li></ul><p>Ideal Candidate</p><ul><li>You may be a strong fit if you:</li><li>Enjoy helping customers and solving routine problems.</li><li>Communicate clearly, patiently, and professionally.</li><li>Are organized and detail-oriented.</li><li>Are comfortable working with computers and online systems.</li><li>Can handle customer service and administrative responsibilities.</li><li>Can manage multiple requests while maintaining accuracy.</li><li>Follow established procedures carefully.</li><li>Work effectively and independently in a remote environment.</li><li>Are willing to learn new software and processes.</li><li>Can handle confidential information responsibly.</li><li>Are interested in developing experience in customer service, administration, or business operations.</li><li>Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote customer service or administrative role are encouraged to apply.</li></ul><p>Application Process</p><ul><li>Interested candidates should submit an updated resume and complete the required application information.</li><li>Qualified applicants may be invited to a virtual interview and a brief skills assessment covering customer communication, attention to detail, data entry, organization, basic problem solving, or computer proficiency.</li><li>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.</li></ul><p>Equal Opportunity Statement</p><ul><li>We are committed to providing equal employment opportunities and maintaining a respectful, inclusive, and professional workplace. Qualified applicants will be considered based on their skills, qualifications, experience, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.</li></ul>