JavaScript Jobs in Qatar
231 Jobs Found
Job Description<br><br>The Engineer - IT Support is responsible for acting as the Single Point of Contact (SPOC) for all IT-related incidents and service requests raised by end users. The role involves receiving requests through multiple communication channels, logging and classifying tickets in the ITSM system, providing first-level remote support, and ensuring timely resolution or escalation in accordance with SLAs, SOPs, and ITIL best practices.<br><br>The Service Desk L1 plays a critical role in maintaining service continuity, ensuring customer satisfaction, and coordinating with IT Support, NOC, SOC, and Infrastructure teams as required.<br><br>Responsibilities<br><br>Act as the Single Point of Contact (SPOC) for all IT incidents and service requests as defined in the Customer Scope of Work (SoW).<br><br>Receive and respond to support requests via phone, email, chat, and ITSM portal.<br><br>Log, categorize, prioritize, and assign tickets accurately based on impact, urgency, and SLA requirements.<br><br>Provide first-level remote support using approved tools and procedures.<br><br>Aim to achieve First Call Resolution (FCR) where possible, in line with SLAs.<br><br>Escalate incidents and service requests to appropriate support teams when resolution is beyond L1 scope.<br><br>Monitor ticket progress and ensure continuous follow-up until closure.<br><br>Communicate proactively with end users, providing timely updates and resolution confirmations.<br><br>Follow ITIL-aligned Incident, Request Fulfillment, Problem, and Change Management processes.<br><br>Assist users with “How-to” queries and basic guidance on IT services and applications.<br><br>Document resolutions, workarounds, and troubleshooting steps in the knowledge base.<br><br>Maintain and update Standard Operating Procedures (SOPs) as required.<br><br>Participate in Major Incident processes by supporting communication and ticket coordination.<br><br>Ensure compliance with customer security policies, access controls, and acceptable use guidelines.<br><br>Support SLA monitoring and contribute to service performance reporting (daily, weekly, monthly).<br><br>Maintain a professional, courteous, and customer-focused attitude at all times.<br><br>Collect and support analysis of user feedback and Customer Satisfaction (CSAT) results.<br><br>Proactively identify recurring issues and suggest service improvement opportunities.<br><br>Conduct regular assessments of user feedback, including Customer Satisfaction Surveys.<br><br>Building trust relationships with End users.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum 5 years’ experience in large scale IT Support Team<br><br>Should have Desktop Platforms, Software and Business Application Support :<br><br>Remote troubleshooting and diagnosis of OS issues on Users devices.<br><br>Remote installation, upgrade, configuration, troubleshooting and diagnosis of desktop and business application on user’s devices, and any other applications used by IT users,<br><br>Assist and answering users “How to” questions related to desktop and business Application.<br><br>Ensure adherence to licensing agreements and oversee software renewal through Software license management tool provided by Client.<br><br>Assist in testing and evaluating new applications.<br><br>End User Account Management & Support<br><br>Creation, deletion, extend and unlock of AD users and maintain user’s information/details as per standards .<br><br>Support in reset password according to approved procedures and deal with password issues .<br><br>Configuration of email account on Users devices .<br><br>Troubleshooting and diagnosis of user AD accounts, email account, email archiving and calendar issues on user’s devices .<br><br>Microsoft Office 365 And Collaboration Support<br><br>Remote installation, upgrade, and configuration of MS Office 365 applications on user’s devices and as per standards .<br><br>Remote troubleshooting and diagnosis of MS Office 365 issues.<br><br>Provide support for Mail clients and establish email connectivity.<br><br>Assist users on MS Office 365 applications, capabilities, and collaboration tools (Excel, Word, Power Point, One Drive, Skype, MS Teams, etc.).<br><br>Desktops, Laptops, Tablet, Printers, And Mobile Devices Support<br><br>Troubleshooting and diagnosis of user’s devices remotely like (Computers, laptops, Printers, Network Printers, scanners, etc.,) or any other IT equipment.<br><br>Adding/sharing and configuring printers to the user’s devices .<br><br>Troubleshooting and diagnosis of printing failures, printer’s, software, and network issues remotely.<br><br>Assist users to configure their emails in mobile devices.<br><br>Remote troubleshooting and diagnosis of mobile devices Email, software, and network issues .<br><br>Monitor devices throughout their lifecycle, including managing repairs, replacements, and retirements.<br><br>Other Requirements<br><br>Experience in Using ITSM or Ticketing System (S-Max, Summit , Manage Engine , Service Desk , Service Now , Remedy , HP –ITSM ..)<br><br>Strong Experience Supporting<br><br>Desktops, laptops, tablets, printers, scanners, and peripherals<br><br>Windows OS troubleshooting and configuration<br><br>Business applications and productivity tools<br><br>Experience in onsite troubleshooting and customer-facing support.<br><br>Knowledge of ITIL Incident, Request, Problem, and Change Management processes.<br><br>Experience working with ITSM / ticketing tools (Service Now, BMC Remedy, Manage Engine, HP ITSM, etc.).<br><br>understanding of networking concepts (LAN, Wi-Fi, DNS, VPN – awareness level).<br><br>Familiarity with endpoint security concepts (antivirus, encryption, USB policies).<br><br>Experience supporting Office 365 and collaboration tools (Outlook, Teams, One Drive, Word, Excel).<br><br>Experience in asset management and device lifecycle support.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation Certification (Version 3 or Version 4).<br><br>International Computer Driving License (ICDL) certification.<br><br>Microsoft Certified Solutions Associate (MCSA) certification.<br><br>Fluency in Arabic (both written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Server+ (if "Systems+" was intended, you may replace this accordingly).<br><br>Cloud Foundation certification or equivalent cloud certification.<br><br>Skills & Competencies<br><br>Strong knowledge of IT infrastructure, networking, and system administration.<br><br>Understanding of IT service management (ITIL framework).<br><br>Excellent troubleshooting and problem-solving skills.<br><br>Strong communication and interpersonal abilities.<br><br>Ability to work effectively in a team and manage multiple priorities.<br><br>Customer-focused mindset with strong analytical skills.<br><br>Fluency in Arabic (written and spoken) is mandatory.
Job Description<br><br>The IT Store Employee plays a crucial role in the management and distribution of IT equipment and supplies. This position requires an organized, detail-oriented individual who is responsible for maintaining inventory, handling logistics, and ensuring that all IT resources are accounted for and properly distributed. An ITIL certification is required to ensure the employee understands and can implement IT service management best practices effectively.<br><br>Responsibilities<br><br>Job Responsibilities:<br><br>Maintain and manage inventory of all IT equipment, software, and supplies.<br><br>Receive and process incoming stock and materials, verify quantities against invoices, and update inventory records.<br><br>Prepare and fulfill IT equipment orders for internal departments promptly and accurately, ensuring that all necessary items are in stock.<br><br>Conduct regular audits of IT inventory to ensure accuracy and prepare reports for the IT management team.<br><br>Coordinate with IT and procurement departments to order new supplies and manage relationships with vendors.<br><br>Assist in the setup and preparation of new equipment, including software installations, configurations, and updates.<br><br>Issue IT supplies and equipment to staff, maintaining accurate and up-to-date records of issuance and return.<br><br>Ensure the secure and orderly storage of all IT items in the store.<br><br>Handle returns of faulty items to manufacturers for repair or replacement.<br><br>Support the disposal and recycling of obsolete or broken IT equipment in accordance with company policies and environmental regulations.<br><br>Qualifications<br><br>Required Knowledge and experience:<br><br>Minimum Five years’ experience in large scale store for IT<br><br>IT Assets Management<br><br>Managing and maintaining IT users assists via asset management system provided by MOPH and as per MOPH standards.<br><br>Assign IT assets to MOPH users and update all users IT asset movement.<br><br>Establish a secure process for data wiping and proper disposal of devices at the end of their useful life to prevent data breaches.<br><br>Experience in Using ITSM or Ticketing<br><br>Excellent in handling Incidents, Change Management, Request for fulfillment Processes<br><br>Excellent Knowledge in handling SLA Time (Response, Escalate, Notify , Resolution)<br><br>At least ITIL V3 or V4 Certified<br><br>Have IT Hardware Certificate<br><br>Excellent Knowledge in writing email, answer phone, Call center capability<br><br>Excellent organizational and time management skills.<br><br>Strong communication and interpersonal skills for interacting with staff and vendors.<br><br>Attention to detail and problem-solving skills.<br><br>Ability to physically handle IT equipment and supplies, including lifting, moving, and sorting items.<br><br>Required<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field.<br><br>ITIL Foundation V3 or V4 certification.<br><br>Fluency in English (written and spoken).<br><br>Preferred<br><br>Cisco Certified Network Associate (CCNA).<br><br>Microsoft Certified Solutions Associate (MCSA).<br><br>Comp TIA Security+.<br><br>Comp TIA Network+.<br><br>Comp TIA Systems+.<br><br>Cloud Foundation certification or equivalent.<br><br>International Computer Driving License (ICDL).<br><br>Fluency in Arabic (written and spoken).<br><br>Fluency in Hindi (written and spoken).<br><br>Skills & Competencies<br><br>Technical Competencies<br><br>Strong understanding of IT infrastructure, networking, and system administration.<br><br>Knowledge of IT Service Management (ITIL) best practices.<br><br>Ability to troubleshoot and resolve technical issues efficiently.<br><br>Familiarity with cloud technologies and security best practices.
Overview<br><br>University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The successful candidate will support the development of the Information Division’s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.<br><br>Operational:<br><br>Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.<br><br>Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.<br><br>User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.<br><br>Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.<br><br>Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.<br><br>User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.<br><br>Budgeting and Resource Allocation: Manage the IT Support sections’ budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.<br><br>Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.<br><br>Perform miscellaneous job-related duties as assigned.<br><br>Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST’s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.<br><br>Qualifications<br><br> Bachelor’s degree in Computer Science or related field required. Master’s degree/ professional certification is preferred. Minimum 7 years of relevant experience in IT in a Higher Education Institutes. Fluency in written and spoken English language is required. Fluency in written and spoken Arabic language is preferred.
Overview<br><br>University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students’ skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.<br><br>With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students’ skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar’s National Vision 2030 a reality.<br><br>Responsibilities<br><br>The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users’ requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees’ offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.<br><br>Qualifications<br><br> Education and Experience: <br><br> Bachelor’s degree required in IT or related field Minimum 5 years of relevant experience in IT or related field <br><br> Language: <br><br>Fluency in written and spoken English language required<br><br>Fluency in written and spoken Arabic is preferred
???? Welcome to Your Next Adventure!<br><br>The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data.<br><br>???? What You’ll Get Your Hands On<br><br>Technical Support & System Maintenance:<br><br>Provide tier-one technical support to end users via phone, email, or in person. Install, modify, and perform minor repairs on computer hardware and software systems. Monitor hardware, software, and system performance metrics to ensure optimal operation. Update computer software and upgrade hardware and systems as required.<br><br>Network Design & Implementation<br><br>Assist in the design and implementation of networks, ensuring compatibility and performance. Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.<br><br>User Consultation & Training<br><br>Consult with users to determine appropriate hardware and software needs and assist in placing orders. Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.<br><br>System Testing & Compatibility<br><br>Test the compatibility of new programs with existing systems, ensuring seamless integration and performance. Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.<br><br>System & Asset Management<br><br>Maintain IT asset inventories, tracking the lifecycle of all IT equipment. Set up and manage user accounts, mailboxes, and IT peripherals such as printers. Arrange and set up conference calls and meeting rooms as needed.<br><br>Remote Support<br><br>Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.<br><br>Documentation & Process Improvement<br><br>Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes. Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention<br><br>????♂️ The Magic You Bring<br><br>Minimum of 4 years of experience in IT service support or a related role. Strong understanding of computer hardware, software systems, and IT service management. Experience in updating software and upgrading hardware and systems. Proven ability to troubleshoot and resolve complex IT issues. Knowledge of network design and implementation. ITIL, Network+, MCSA, and CCNA certifications are advantageous. Excellent communication skills, with the ability to train and support users at all levels. Ability to work independently and as part of a technical team. Strong organizational skills and attention to detail.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
Techno Blue WLL, an HBK Group company with over 30 years of experience in Qatar, is seeking a full-time, on-site IT Sales Promoter. Key Responsibilities Promote and sell IT and consumer electronics products Assist customers and recommend suitable products Demonstrate product features, benefits, and pricing Maintain displays and coordinate stock availability Support promotional activities and achieve sales targets Handle customer inquiries and basic post-sale support Requirements Strong sales, communication, and customer service skills Basic knowledge of operating systems and IT products Retail, electronics, or IT sales experience is preferred Good spoken and written English; additional languages are an advantage Proactive, target-driven, and willing to learn High school diploma or equivalent Location: Doha, Qatar
???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
Location: Doha, Qatar<br><br>Employment Type: Full-Time<br><br>Job Summary<br><br>The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. Assists in planning and development of network resources. The Network Engineer will design and implement systems that ensure effective connectivity for the respective locations on the Local Area Networks (LANs), MPLS and Wide Area Networks (WANs) that service the<br><br>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, MPLS, VPN, WLAN). Configure and support Cisco routers, switches, firewalls, and wireless networks. Manage Microsoft Windows Server, Active Directory, DNS, DHCP, and VMware environments. Monitor network performance, troubleshoot issues, and ensure high availability. Implement network security best practices and disaster recovery solutions. Maintain technical documentation and support infrastructure projects. Collaborate with internal teams, vendors, and service providers.<br><br>Requirements<br><br>Bachelor's degree in Computer Engineering, Information Technology, or a related field. Minimum 7 years of enterprise network administration experience. Strong hands-on experience with Cisco networking technologies and Microsoft infrastructure. Experience with VMware, network monitoring tools, and ITIL processes. Excellent troubleshooting, communication, and analytical skills.<br><br>Preferred Certifications<br><br>CCNA or CCNPMCSE or Microsoft Certified VMware VCPITIL Foundation<br><br>Skills: vmware,itil,it,cisco,unix
IT Security Specialist Job Summary<br><br>We are seeking an experienced IT Security Specialist to safeguard the organization's IT infrastructure by implementing security controls, monitoring threats, managing security solutions, responding to incidents, and ensuring compliance with cybersecurity standards and best practices.<br><br>Key Responsibilities<br><br>Monitor and respond to security incidents and cyber threats. Manage firewalls, SIEM, IDS/IPS, EDR, VPN, and endpoint security solutions. Conduct vulnerability assessments, risk assessments, and security audits. Implement and maintain cloud and network security controls. Ensure compliance with ISO 27001, NIST, and other security frameworks. Support business continuity, disaster recovery, and incident response activities. Collaborate with IT teams and vendors to enhance the organization's security posture.<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Security, or a related field.5+ years of experience in IT Security or Cybersecurity. Hands-on experience with Microsoft Defender, Microsoft Sentinel, Azure Security, SIEM, firewalls, and vulnerability assessment tools. Strong knowledge of Windows Server security, network security, cloud security, and cybersecurity best practices.<br><br>Preferred Certifications<br><br>CISSP, CISM, or CEH. Cisco, Palo Alto, Microsoft Security, or other relevant vendor certifications.<br><br>Skills: network security,firewalls,cybersecurity,it security,hands-on security engineer
Location: Doha, Qatar<br><br>Employment Type: Full-Time<br><br>Job Summary<br><br>The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. Assists in planning and development of network resources. The Network Engineer will design and implement systems that ensure effective connectivity for the respective locations on the Local Area Networks (LANs), MPLS and Wide Area Networks (WANs) that service the<br><br>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, MPLS, VPN, WLAN). Configure and support Cisco routers, switches, firewalls, and wireless networks. Manage Microsoft Windows Server, Active Directory, DNS, DHCP, and VMware environments. Monitor network performance, troubleshoot issues, and ensure high availability. Implement network security best practices and disaster recovery solutions. Maintain technical documentation and support infrastructure projects. Collaborate with internal teams, vendors, and service providers.<br><br>Requirements<br><br>Bachelor's degree in Computer Engineering, Information Technology, or a related field. Minimum 7 years of enterprise network administration experience. Strong hands-on experience with Cisco networking technologies and Microsoft infrastructure. Experience with VMware, network monitoring tools, and ITIL processes. Excellent troubleshooting, communication, and analytical skills.<br><br>Preferred Certifications<br><br>CCNA or CCNPMCSE or Microsoft Certified VMware VCPITIL Foundation<br><br>Skills: vmware,itil,it,cisco,unix
IT Security Specialist Job Summary<br><br>We are seeking an experienced IT Security Specialist to safeguard the organization's IT infrastructure by implementing security controls, monitoring threats, managing security solutions, responding to incidents, and ensuring compliance with cybersecurity standards and best practices.<br><br>Key Responsibilities<br><br>Monitor and respond to security incidents and cyber threats. Manage firewalls, SIEM, IDS/IPS, EDR, VPN, and endpoint security solutions. Conduct vulnerability assessments, risk assessments, and security audits. Implement and maintain cloud and network security controls. Ensure compliance with ISO 27001, NIST, and other security frameworks. Support business continuity, disaster recovery, and incident response activities. Collaborate with IT teams and vendors to enhance the organization's security posture.<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Security, or a related field.5+ years of experience in IT Security or Cybersecurity. Hands-on experience with Microsoft Defender, Microsoft Sentinel, Azure Security, SIEM, firewalls, and vulnerability assessment tools. Strong knowledge of Windows Server security, network security, cloud security, and cybersecurity best practices.<br><br>Preferred Certifications<br><br>CISSP, CISM, or CEH. Cisco, Palo Alto, Microsoft Security, or other relevant vendor certifications.<br><br>Skills: network security,firewalls,cybersecurity,it security,hands-on security engineer
Location: Doha, Qatar<br><br>Employment Type: Full-Time<br><br>Job Summary<br><br>The Network Engineer manages UNIX, Novell, VMS, Windows or similar computer networks. Performs a variety of maintenance, evaluation, installation, and training tasks to enable users to maximize productivity. Assists in planning and development of network resources. The Network Engineer will design and implement systems that ensure effective connectivity for the respective locations on the Local Area Networks (LANs), MPLS and Wide Area Networks (WANs) that service the<br><br>Design, implement, and maintain enterprise network infrastructure (LAN, WAN, MPLS, VPN, WLAN). Configure and support Cisco routers, switches, firewalls, and wireless networks. Manage Microsoft Windows Server, Active Directory, DNS, DHCP, and VMware environments. Monitor network performance, troubleshoot issues, and ensure high availability. Implement network security best practices and disaster recovery solutions. Maintain technical documentation and support infrastructure projects. Collaborate with internal teams, vendors, and service providers.<br><br>Requirements<br><br>Bachelor's degree in Computer Engineering, Information Technology, or a related field. Minimum 7 years of enterprise network administration experience. Strong hands-on experience with Cisco networking technologies and Microsoft infrastructure. Experience with VMware, network monitoring tools, and ITIL processes. Excellent troubleshooting, communication, and analytical skills.<br><br>Preferred Certifications<br><br>CCNA or CCNPMCSE or Microsoft Certified VMware VCPITIL Foundation<br><br>Skills: vmware,itil,it,cisco,unix
IT Security Specialist Job Summary<br><br>We are seeking an experienced IT Security Specialist to safeguard the organization's IT infrastructure by implementing security controls, monitoring threats, managing security solutions, responding to incidents, and ensuring compliance with cybersecurity standards and best practices.<br><br>Key Responsibilities<br><br>Monitor and respond to security incidents and cyber threats. Manage firewalls, SIEM, IDS/IPS, EDR, VPN, and endpoint security solutions. Conduct vulnerability assessments, risk assessments, and security audits. Implement and maintain cloud and network security controls. Ensure compliance with ISO 27001, NIST, and other security frameworks. Support business continuity, disaster recovery, and incident response activities. Collaborate with IT teams and vendors to enhance the organization's security posture.<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Security, or a related field.5+ years of experience in IT Security or Cybersecurity. Hands-on experience with Microsoft Defender, Microsoft Sentinel, Azure Security, SIEM, firewalls, and vulnerability assessment tools. Strong knowledge of Windows Server security, network security, cloud security, and cybersecurity best practices.<br><br>Preferred Certifications<br><br>CISSP, CISM, or CEH. Cisco, Palo Alto, Microsoft Security, or other relevant vendor certifications.<br><br>Skills: network security,firewalls,cybersecurity,it security,hands-on security engineer
<p>We are seeking a highly experienced <strong>Senior Information Security / Senior Cyber Security Assessor (Certification)</strong> to lead and support cyber security certification and compliance assessment activities. The role is responsible for reviewing certification applications, evaluating organizations’ compliance with national and international security standards, conducting cyber security risk assessments and audits, and ensuring consistency, impartiality, and quality throughout the certification lifecycle.</p><p>The ideal candidate will possess strong technical expertise in information security governance, risk management, compliance, auditing, and certification frameworks, along with proven leadership and stakeholder management capabilities.</p><p><strong>Key Responsibilities: </strong><br></p><ul><li><p>Lead and deliver certification assessment and review activities for organizations seeking Information Security / Cyber Security certification.</p></li><li><p>Manage assessment teams, assign cases, and oversee daily certification operations. <br></p></li><li><p>Review and evaluate organizations’ compliance with national and international cyber security standards and frameworks.</p></li><li><p>Assess the design and operating effectiveness of cyber security and information security controls <br></p></li><li><p>Conduct cyber security risk assessments, audits, and compliance reviews.</p></li><li><p>Maintain accurate, complete, and organized records of certification and assessment activities.</p></li><li><p>Ensure impartiality, confidentiality, consistency, and compliance throughout certification processes.</p></li><li><p>Document assessment observations and findings based on objective evidence and ensure traceability.</p></li><li><p>Develop and maintain certification procedures, methodologies, and supporting tools aligned with national compliance frameworks.</p></li><li><p>Develop compliance measurement mechanisms and monitoring tools to track improvements.</p></li><li><p>Provide recommendations and assessment outcomes to stakeholders and decision-makers.</p></li><li><p>Manage external communication throughout the audit and certification lifecycle, from application to final decision issuance.</p></li><li><p>Stay updated on emerging cyber security threats, technologies, standards, and industry best practices.</p></li><li><p>Develop and deliver internal training sessions and workshops to enhance team capabilities in cyber security, compliance, assurance, and auditing.</p></li><li><p>Collaborate effectively with internal teams, clients, and stakeholders across multiple projects.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><p>Education:<br></p><ul><li><p>Bachelor’s degree in Information Technology, Computer Information Systems, Cyber Security, or a related field.<br></p></li></ul><p>Professional Certifications:<br></p><p>One or more relevant professional certifications are preferred, such as:<br></p><ul><li><p>CISSP<br></p></li><li><p>CISA<br></p></li><li><p>CISM<br></p></li><li><p>CRISC<br></p></li><li><p>ISO 27001 Lead Auditor / Implementer<br></p></li></ul><p>Experience:<br></p><ul><li><p>Minimum 7 years of professional experience in Information Security / Cyber Security.<br></p></li><li><p>Minimum 4 years of experience in one or more of the following areas:</p><ul><li><p>Information Security Auditing<br></p></li><li><p>Cyber Security Auditing<br></p></li><li><p>Risk Management<br></p></li><li><p>Information Security Management<br></p></li></ul></li><li><p>Experience in consulting or implementing cyber security programs aligned with national or international standards is highly desirable.<br></p></li></ul><p>Technical Skills & Knowledge:<br></p><ul><li><p>Strong knowledge of cyber security governance, risk assessment, and audit methodologies.<br></p></li><li><p>Experience with security frameworks and standards such as:</p><ul><li><p>ISO 27001<br></p></li><li><p>NIST<br></p></li><li><p>NIA Controls<br></p></li><li><p>CSF Q2022<br></p></li></ul></li><li><p>Familiarity with certification and audit standards including:</p><ul><li><p>ISO/IEC 17021<br></p></li><li><p>ISO/IEC 17024<br></p></li><li><p>ISO/IEC 27006<br></p></li><li><p>ISO/IEC 17065<br></p></li><li><p>ISO 19011<br></p></li><li><p>ITAF<br></p></li><li><p>ISA<br></p></li></ul></li><li><p>Hands-on experience in Information Security Auditing and Information Security Management.<br></p></li><li><p>Strong understanding of cyber security trends, threats, and emerging technologies.<br></p></li><li><p>Excellent technical report writing and documentation skills.<br></p></li></ul><p>Soft Skills:<br></p><ul><li><p>Strong analytical and problem-solving abilities.<br></p></li><li><p>Excellent communication and stakeholder management skills.<br></p></li><li><p>Ability to work independently and manage multiple priorities effectively.<br></p></li><li><p>High attention to detail and ability to work under pressure and meet deadlines.<br></p></li><li><p>Strong interpersonal and team collaboration skills.<br></p></li><li><p>Experience in delivering workshops, training sessions, and awareness programs.<br></p></li></ul><p>Language Requirement:<br></p><ul><li><p>Fluency in English is required.<br></p></li><li><p>Arabic is a plus.</p></li></ul>
<h2 class="h5">Job description</h2>
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<strong>Overview</strong><br><p><span>KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.</span></p><br><p><span>As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.</span></p><br><p><span>We invite you to join us. Why?</span></p><br><p><span>When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics. You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.</span></p><br> <br><strong>Responsibilities</strong><br><p><span>Our newest opportunity is for a talented <strong>ITS Engineer - ICT</strong>, seconded to our client from government sector in <strong>Doha, Qatar</strong>.</span></p><br><p><span>The role will support the Senior ICT Engineer in ensuring the availability, performance, security and resilience of RMC ICT infrastructure, including data centre environments, networks, virtualized platforms, hardware, software and associated systems supporting Intelligent Transport Systems (ITS).</span></p><br><p><span>We envisage success in this role to include;</span></p><br><ul><li><span>Monitoring and supporting <strong>Road Management Centre (RMC)</strong> systems to ensure required performance, availability and service levels.</span></li><li><span>Reviewing and witnessing <strong>ITS project commissioning</strong>, ensuring RMC hosting, configuration and network infrastructure meet Ashghal specifications and performance requirements.</span></li><li><span>Supporting the Senior ICT Engineer in the <strong>investigation, analysis and design</strong> of new projects and existing ITS assets, ensuring RMC infrastructure can meet required compute, network, storage and backup needs.</span></li><li><span>Supporting the management and performance monitoring of the <strong>RMC ICT and infrastructure maintenance contractor</strong>, ensuring availability targets for LAN, hardware and software systems are achieved.</span></li><li><span>Monitoring preventive maintenance activities and ensuring secondary and contingency measures are available and operational for RMC/DR control rooms and data centre equipment.</span></li><li><span>Monitoring the configuration and management of <strong>RMC virtualized environments</strong>, ensuring appropriate resource allocation and effective monitoring and alerting.</span></li><li><span>Monitoring <strong>RMC/DR firewall configurations and hardware change controls</strong>, ensuring changes are properly documented in line with ICT best practices.</span></li><li><span>Reviewing plans, specifications and estimates for roadway <strong>ITS implementation projects</strong>, assessing the suitability of RMC/DR data centre hardware and infrastructure and identifying additional resource requirements.</span></li><li><span>Supporting the resolution of technical issues, including substandard products, and providing <strong>technical guidance</strong> to project team members.</span></li><li><span>Coordinating with Ashghal ISD to ensure RMC operational technology aligns with IT security requirements and management measures.</span></li><li><span>Supporting studies on <strong>hosting options, cloud readiness and optimal ICT architectures</strong> for RMC environments.</span></li><li><span>Identifying technology trends and recommending improvements to the efficiency, reliability and performance of RMC and DR data centre environments.</span></li><li><span>Providing technical input into <strong>troubleshooting, fault investigation and triage</strong> activities and undertaking technical work within the scope of competence.</span></li><li><span>Maintaining up-to-date knowledge of industry best practices and applying these to support professional development.</span></li><li><span>Adhering to Health & Safety policies, procedures and work instructions.</span></li></ul> <br><strong>Qualifications</strong><br><p><span>To be successful in this dynamic opportunity, we envision that your career journey to date will include<strong> 10+ years of relevant experience, including at least 5 years’ specialist experience in ICT infrastructure.</strong> partnered with a <strong>Bachelor’s Degree in Engineering, Information Technology, Computer Science or a relevant discipline</strong>.</span></p><br><ul><li><span>Holding <strong>Chartered Membership</strong> of an engineering or relevant professional body is advantageous.</span></li><li><span>Holding <strong>CCNA or equivalent certification</strong> related to network hardware, software and telemetry systems.</span></li><li><span>Demonstrating experience in <strong>data centre environments, virtualization, network infrastructure and service availability management</strong>.</span></li><li><span>Demonstrating experience in monitoring ICT infrastructure, fault management systems and maintenance contractors.</span></li><li><span>Establishing strong working relationships with <strong>clients, contractors, stakeholders and project teams</strong> and effectively supporting change.</span></li><li><span>Demonstrating the ability to influence and engage stakeholders and staff at all levels.</span></li><li><span>Being proficient in <strong>Microsoft Office, network management and fault management systems</strong>.</span></li><li><span>Communicating effectively in <strong>written and spoken English</strong>; Arabic language skills are preferred.</span></li></ul><p><span>KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognize its’ contribution to client success wherever we work.</span></p><br><p><span>We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.</span></p><br> </div>
<h2 class="h5">Job description</h2>
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<span></span><p>The <b>Team Lead – IT Helpdesk / On-Site Support</b> will be responsible for supervising day-to-day IT support operations and ensuring timely resolution of user incidents and service requests. The role involves managing helpdesk and on-site support teams, monitoring ticket queues, handling escalations, maintaining shift coverage, and ensuring compliance with SLAs, ITIL processes, and service quality standards.<br></p><br><p>The Team Lead will also support staff training, performance monitoring, reporting, knowledge-base updates, and coordination with the Service Delivery Manager to maintain smooth and effective IT support operations.<br></p><br><br><span>Requirements</span><ul><li>Bachelor’s Degree in Information Technology, Computer Science, or a related field.<br></li><li>Minimum <b>5–7 years</b> of experience in IT Helpdesk, Service Desk, Desktop Support, or IT Support operations.<br></li><li>At least <b>1–2 years of experience</b> in a team lead or supervisory role.<br></li><li>Proven experience managing IT support teams, shift schedules, ticket queues, and technical escalations.<br></li><li>Strong knowledge of incident management, service request management, escalation procedures, and SLA monitoring.<br></li><li>Hands-on experience with ITSM or ticketing systems; <b>SMAX experience is preferred</b>.<br></li><li>Good knowledge of Windows operating systems, Microsoft Office 365, Microsoft Teams, and desktop troubleshooting.<br></li><li><b>ITIL certification is mandatory</b>.<br></li><li>Strong leadership, problem-solving, reporting, and customer-service skills.<br></li><li>Fluent in <b>Arabic and English</b>, both written and spoken.<br></li><li>Willingness to work in a rotational shift environment, including weekends and public holidays.<br></li></ul><br><br><br><br><br><br><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an experienced and innovative Senior IT/ICT Engineer with a strong background in the design, implementation, and management of data center, telecommunications, and ICT systems. The ideal candidate will have expertise in both operational and strategic roles, focusing on creating scalable, secure, and cutting-edge solutions for enterprise and telecommunications environments. Key Responsibilities: Design & Architecture: Develop and design comprehensive IT/ICT solutions, including data center infrastructure, network architecture, and telecommunication systems. Create detailed technical blueprints, diagrams, and documentation for new and existing infrastructure. Ensure that designs align with business goals, scalability, and industry best practices. Implementation & Deployment: Lead the end-to-end implementation of IT/ICT projects, including system integration, configuration, and testing. Oversee deployments in data centers and telecommunications environments, ensuring minimal downtime. Provide technical leadership during rollouts, migrations, and upgrades. Data Center Operations: Architect and manage data center infrastructure, including compute, storage, and network components. Optimize performance and reliability through advanced virtualization, automation, and monitoring techniques. Ensure robust disaster recovery and business continuity strategies are in place. Telecommunications (Telco) Systems: Design and implement telco solutions, including WAN, SD-WAN, MPLS, and advanced carrier-grade networks. Collaborate with telco providers to design efficient connectivity solutions. Maintain and enhance monitoring and analytics systems to ensure optimal performance. ICT Systems: Develop enterprise ICT solutions, such as unified communications, enterprise collaboration tools, and cloud integrations. Ensure seamless integration between ICT systems and data center/telco environments. Drive innovation by adopting and deploying emerging ICT technologies. Project Leadership: Manage complex projects involving multi-vendor systems, cross-functional teams and sub-contractors. Deliver projects on time, ensuring technical excellence and alignment with business objectives. Provide mentorship and training to junior engineers and team members. Security & Compliance: Design systems with a focus on security, compliance, and resilience. Ensure adherence to industry standards and regulations, including ISO 27001, GDPR, and others. Proactively identify and mitigate risks in IT/ICT infrastructure.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Information Technology, Telecommunications, or a related field.</li><li>8+ years of experience in IT/ICT engineering, with significant exposure to design and implementation in data center and telco environments.</li><li>Proficiency in data center technologies (servers, storage, virtualization), telecommunications systems (WAN, SD-WAN, MPLS), and ICT platforms (UCaaS, enterprise applications).</li><li>Strong hands-on experience with hybrid cloud environments, including AWS, Azure, and GCP.</li><li>Expertise in networking protocols, infrastructure design, and network security solutions.</li><li>Familiarity with automation tools (Ansible, Terraform) and containerization platforms (Docker, Kubernetes).</li><li>Certifications in relevant domains (e.g., CCNP, VMware VCP, ITIL, or PMP) are highly desirable.</li><li>Strong analytical and problem-solving skills with a focus on innovation.</li><li>Ability to translate complex technical concepts into business-friendly solutions.</li><li>Excellent communication, collaboration, and leadership abilities.</li><li>Deep knowledge of telco-grade infrastructure and enterprise ICT applications.</li><li>Experience with advanced technologies like AI, IoT, and edge computing is a plus.</li></ul><p></p></section>
Department: NUQ Journalism Program<br><br>Northwestern University in Qatar seeks an outstanding colleague for a full-time faculty position in Strategic Communication at the rank of assistant professor, to be appointed in the Journalism and Strategic Communication Program. We welcome scholars with an active research agenda examining emerging technologies, to possibly include AI, VR, or machine learning, and their applications to Strategic Communication. Candidates with industry experience, combined with a research trajectory based in the Global South, will receive priority consideration. Candidates are expected to have linguistic competence and field experience in their area of research.<br><br>In addition to a highly promising research trajectory emerging from a recent PhD, applicants should show competence in working with global communities, a strong commitment to excellence in teaching and mentoring, and dedication to institutional service and shared governance. Candidates are expected to contribute to both undergraduate and future graduate education and program development. Teaching expectations include two courses per semester, which may include core disciplinary courses, elective courses that speak to their research field, as well as contribution to NU-Q’s broader curricular needs. This could include the required “Ways of Knowing” course, the Doha Seminar honors course, graduate seminars, executive education classes, or courses qualifying for our university’s growing number of interdisciplinary minors, such as Africana Studies, AI and Media Studies, Film and Design, Media and Politics, Middle East Studies, and Strategic Communication. There are also opportunities to collaborate with NU-Q’s Institute for Advanced Study of the Global South, Artificial Intelligence and Media Lab, and Media Majlis Museum.<br><br>NU-Q is a community of evidence-based storytellers in the Global South. We are a globally embedded institution, one of three campuses (Chicago, Doha, Evanston) and twelve schools of Northwestern University, and one of several partner universities in Qatar Foundation’s Education City in Doha, Qatar. Guided by core values of excellence, collaboration, community, and sustainability, our mission is to educate students to become creative, ethical, and impactful communicators across cultural and national boundaries. We are committed to excellence in research and teaching, a vibrant student life, and high-level undergraduate student research and media making, particularly on the Global South. Located at the confluence of continents, NU-Q is a diverse global community with approximately 500 students from around 60 countries.<br><br>NU-Q provides competitive compensation and benefits. The medium of instruction is English, but proficiency in Arabic or another regional language is an advantage at NU-Q. Candidates with experience in US higher education as well as in the Arab region are particularly encouraged to apply. Northwestern University in Qatar is an Equal Opportunity Employer.<br><br>Applications received by October 15, 2026, will receive the highest priority. The search will continue until the position is filled or the search closed.<br><br>Benefits<br><br>At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at Northwestern Benefits to learn more.<br><br>Please read ALL instructions and make preparations before proceeding to the application page:<br><br>Applications will only be accepted via online submission (see link below). Please prepare all documents in advance as Adobe PDF files, and please be sure all information is entered correctly and accurately (especially names and email addresses), as there will be no opportunity for online revision after your application has been submitted. Please also prepare a list of names and email addresses for your external academic references; your references will be contacted directly by the online system and invited to upload their letters on your behalf. All required fields in the application form are marked with an asterisk and must be filled before clicking the “Submit” button. Be aware that incomplete applications cannot be saved.<br><br>Applications accepted here: Apply for Job<br><br>Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern’s non-discrimination statement . Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process .
Company Description<br><br>Egis is a global organisation with over 20,000 employees worldwide. With our head office based in Paris, we offer global career opportunities, as well as offer rewarding careers for our people locally.<br><br>Egis is an organisation with a capacity to make meaningful industry and community change in the space of place-making, sustainability and creating connected cities. Different to other engineering firms, Egis offers true end-to-end capability across the entire design-to-operation lifecycle, offering advisory, architecture, engineering, design, asset management and operations services.<br><br>We are committed to creating great teams doing innovative work and would love you to join us to Impact the Future.<br><br>Job Description<br><br>We are seeking a detail-oriented and analytical ITS Asset Manager (Roads O&M) to join our team in Doha, Qatar. In this role, you will act as the coordination interface between the ITS Operations/Technical Teams and the Asset Management function, ensuring that operational, maintenance, performance, and lifecycle data from road control centers (RCCs), tunnel control centers (TCCs), communications networks, and associated control systems are accurately captured, structured, analyzed, and translated into asset management insights and strategies.<br><br>Asset management of ITS infrastructure including Road Control Centers (RCC), Tunnel Control Centers (TCC), communications networks (fiber backbone, switches, transmission systems), SCADA/ATMS platforms, server rooms, power and UPS systems Coordinate with ITS core technical experts to collect, validate, and structure asset and maintenance data for asset management purposes Develop asset maintenance strategies in conjunction with technical experts Maintain and continuously improve the asset register, hierarchy, and classification in alignment with contract requirements and asset management best practices Analyze maintenance data (MTBF, MTTR, availability, failure trends) and convert operational KPIs into asset performance indicators Develop criteria for condition assessment and asset performance scoring, supporting risk-based prioritization Support lifecycle planning, renewal forecasting, and long-term capital investment planning Identify recurring failures, systemic risks, and obsolescence concerns, and propose mitigation strategies Prepare comprehensive asset performance reports and dashboards for internal management and Client reporting Ensure data integrity within EAMS systems and validate correct failure coding and asset tagging Collaborate with multidisciplinary teams to ensure integrated approaches to ITS operations and asset management Support audits, contractual compliance reviews, and asset-related deliverables Contribute to continuous improvement initiatives for maintenance strategies and asset governance processes<br><br>Qualifications<br><br>Qualifications<br><br>Bachelor’s degree in Electrical Engineering, Electronics Engineering, Telecommunications Engineering, Systems Engineering, or similar discipline Minimum of 5–10 years of experience in infrastructure operations & maintenance, ITS systems, or asset management environments Strong knowledge of asset management principles, lifecycle planning, and performance monitoring Experience working with EAMS systems and infrastructure data management Familiarity with control centers, communications networks, SCADA/ATMS platforms, and critical IT infrastructure Excellent analytical and problem-solving skills Strong attention to detail and ability to manage structured asset data Effective communication skills, both written and verbal Ability to work in a multicultural team environment and coordinate across technical disciplines Experience in GCC infrastructure or transport authority projects is preferred Professional certifications in Asset Management (IAM, CMRP, or equivalent) are an advantage<br><br>By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply<br><br>I'm interested<br><br>I'm interested<br><br>Privacy Notice
Company Description<br><br>Egis is a global organisation with over 20,000 employees worldwide. With our head office based in Paris, we offer global career opportunities, as well as offer rewarding careers for our people locally.<br><br>Egis is an organisation with a capacity to make meaningful industry and community change in the space of place-making, sustainability and creating connected cities. Different to other engineering firms, Egis offers true end-to-end capability across the entire design-to-operation lifecycle, offering advisory, architecture, engineering, design, asset management and operations services.<br><br>We are committed to creating great teams doing innovative work and would love you to join us to Impact the Future.<br><br>Job Description<br><br>We are seeking a detail-oriented and analytical ITS Asset Manager (Roads O&M) to join our team in Doha, Qatar. In this role, you will act as the coordination interface between the ITS Operations/Technical Teams and the Asset Management function, ensuring that operational, maintenance, performance, and lifecycle data from road control centers (RCCs), tunnel control centers (TCCs), communications networks, and associated control systems are accurately captured, structured, analyzed, and translated into asset management insights and strategies.<br><br>Asset management of ITS infrastructure including Road Control Centers (RCC), Tunnel Control Centers (TCC), communications networks (fiber backbone, switches, transmission systems), SCADA/ATMS platforms, server rooms, power and UPS systems Coordinate with ITS core technical experts to collect, validate, and structure asset and maintenance data for asset management purposes Develop asset maintenance strategies in conjunction with technical experts Maintain and continuously improve the asset register, hierarchy, and classification in alignment with contract requirements and asset management best practices Analyze maintenance data (MTBF, MTTR, availability, failure trends) and convert operational KPIs into asset performance indicators Develop criteria for condition assessment and asset performance scoring, supporting risk-based prioritization Support lifecycle planning, renewal forecasting, and long-term capital investment planning Identify recurring failures, systemic risks, and obsolescence concerns, and propose mitigation strategies Prepare comprehensive asset performance reports and dashboards for internal management and Client reporting Ensure data integrity within EAMS systems and validate correct failure coding and asset tagging Collaborate with multidisciplinary teams to ensure integrated approaches to ITS operations and asset management Support audits, contractual compliance reviews, and asset-related deliverables Contribute to continuous improvement initiatives for maintenance strategies and asset governance processes<br><br>Qualifications<br><br>Qualifications<br><br>Bachelor’s degree in Electrical Engineering, Electronics Engineering, Telecommunications Engineering, Systems Engineering, or similar discipline Minimum of 5–10 years of experience in infrastructure operations & maintenance, ITS systems, or asset management environments Strong knowledge of asset management principles, lifecycle planning, and performance monitoring Experience working with EAMS systems and infrastructure data management Familiarity with control centers, communications networks, SCADA/ATMS platforms, and critical IT infrastructure Excellent analytical and problem-solving skills Strong attention to detail and ability to manage structured asset data Effective communication skills, both written and verbal Ability to work in a multicultural team environment and coordinate across technical disciplines Experience in GCC infrastructure or transport authority projects is preferred Professional certifications in Asset Management (IAM, CMRP, or equivalent) are an advantage<br><br>By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply<br><br>I'm interested<br><br>I'm interested<br><br>Privacy Notice