JavaScript Jobs in Qatar

<p>Head of IT & Digital Transformation Manager Working with Industry Leaders in an innovative & forward thinking business. Are you a tech leader wanting to take control of multiple businesses working with driven and passionate leaders / owners. You will implement real change and oversee the department and strategy. International business operating globally but HQ in Qatar - Doha Group owns 50 + Businesses across Multiple Sectors You Must be open to International Travel Role is based from the Head office in Doha , you will be working with the owners operating a 5 Day working Week The Role Technology Leadership Infrastructure & Operations Cybersecurity Enterprise applications Construction technology - BIM , Project Controls Artificial Intelligence and Automation Vendor management Governance & compliance Leadership for IT team - develop & mentor Reporting directly to the Executive Director, you will take ownership of the Group's technology strategy, ensuring that IT becomes a true commercial enabler across every one of the business units. You'll lead the modernization of infrastructure, strengthen cybersecurity, introduce AI-driven business solutions and oversee the implementation of innovative technologies that improve operational performance and decision-making.</p><p>What's on Offer Up to QAR 65,000 per month for the PERFECT candidate Medical & Life cover Annual flights to home country Lucrative Bonus Scheme International travel Opportunity to shape the technology strategy of a diverse international group Long-term career progression & growth Qualifications & Personal Skills Bachelor's degree in Computer Science, Information Technology, Information Systems ideally from a European or US university Fluent English & Arabic Minimum 5 years in a leadership position for a Major Technology Business Strong knowledge of cloud technologies (Azure preferred) Experience with Microsoft 365 administration Strong networking and infrastructure knowledge Experience with cybersecurity best practices Familiarity with ERP implementation and administration Strong communication skills - can relay the message in the right manner Technology Skills Excellent project management and communication skills. Preferred Experience Construction or engineering industry experience. BIM and construction technology AI implementation in enterprise environments. ISO 27001 familiarity. Microsoft Azure certifications Cisco certifications VMware or Hyper-V Power BI Microsoft Power Platform SharePoint Online Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar construction platforms</p>

<p>Head of IT & Digital Transformation Manager Working with Industry Leaders in an innovative & forward thinking business. Are you a tech leader wanting to take control of multiple businesses working with driven and passionate leaders / owners. You will implement real change and oversee the department and strategy. International business operating globally but HQ in Qatar - Doha Group owns 50 + Businesses across Multiple Sectors You Must be open to International Travel Role is based from the Head office in Doha , you will be working with the owners operating a 5 Day working Week The Role Technology Leadership Infrastructure & Operations Cybersecurity Enterprise applications Construction technology - BIM , Project Controls Artificial Intelligence and Automation Vendor management Governance & compliance Leadership for IT team - develop & mentor Reporting directly to the Executive Director, you will take ownership of the Group's technology strategy, ensuring that IT becomes a true commercial enabler across every one of the business units. You'll lead the modernization of infrastructure, strengthen cybersecurity, introduce AI-driven business solutions and oversee the implementation of innovative technologies that improve operational performance and decision-making.</p><p>What's on Offer Up to QAR 65,000 per month for the PERFECT candidate Medical & Life cover Annual flights to home country Lucrative Bonus Scheme International travel Opportunity to shape the technology strategy of a diverse international group Long-term career progression & growth Qualifications & Personal Skills Bachelor's degree in Computer Science, Information Technology, Information Systems ideally from a European or US university Fluent English & Arabic Minimum 5 years in a leadership position for a Major Technology Business Strong knowledge of cloud technologies (Azure preferred) Experience with Microsoft 365 administration Strong networking and infrastructure knowledge Experience with cybersecurity best practices Familiarity with ERP implementation and administration Strong communication skills - can relay the message in the right manner Technology Skills Excellent project management and communication skills. Preferred Experience Construction or engineering industry experience. BIM and construction technology AI implementation in enterprise environments. ISO 27001 familiarity. Microsoft Azure certifications Cisco certifications VMware or Hyper-V Power BI Microsoft Power Platform SharePoint Online Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar construction platforms</p>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is responsible for developing and managing the IT performance management framework, including supporting the design, analysis, interpretation, and presentation of performance and statistical data to support business decision-making. The role ensures monitoring of SLAs against agreed targets and provides performance reporting and analysis across IT.<br><br>The position also has overall responsibility for ensuring adequate IT capacity and availability to meet business requirements, optimizing the use of IT resources, translating business forecasts into infrastructure requirements, and supporting service level management activities.<br><br>Additionally, the role oversees disaster recovery planning and coordination, ensuring critical business functions can recover within defined timeframes and that recovery procedures, plans, and testing are maintained across the organization.<br><br>Key Responsibilities<br><br>Shareholder & Financial<br><br>Develop and implement performance measurement plans aligned with QNB business planning cycles. Analyze, interpret, and present complex performance information for management decision-making. Develop and maintain KPI reporting systems and performance improvement frameworks. Support SLA definition, negotiation, and monitoring. Assess new technologies from performance and cost perspectives. Build and maintain performance measurement and capacity models for infrastructure planning. Track utilization trends, capacity forecasts, and resource requirements. Develop availability and capacity plans. Support annual IT budget planning. Implement KPIs and best practices for IT Strategy and Performance. Promote cost consciousness, efficiency, and productivity across IT operations.<br><br>Customer (Internal & External)<br><br>Monitor and analyze key performance indicators and ensure reporting requirements are met. Develop performance reports for senior management, Board committees, and business units. Support benchmarking and performance improvement initiatives. Act as focal point between IT teams, suppliers, and business units for performance measurement activities. Implement and manage Capacity Management processes. Define capacity metrics and data collection methods. Translate business forecasts into infrastructure requirements. Produce performance, utilization, trend, and forecasting reports. Support disaster recovery planning and recovery procedure development. Maintain strong relationships with stakeholders and service managers. Provide support to internal and external auditors, compliance, and risk teams.<br><br>Internal Processes & Regulatory<br><br>Perform complex performance analysis and reporting activities. Support governance and reporting projects. Ensure information quality standards and reporting deadlines are met. Develop surveys and audits supporting service improvements. Establish and maintain Capacity and Availability Management policies, procedures, and processes. Ensure regular audits of Capacity Management processes. Address audit findings related to capacity and availability management. Maintain performance and capacity databases. Participate in IT and CAB meetings related to system performance and change management. Develop and maintain disaster recovery documentation and emergency response procedures. Assess and recommend new hardware and software solutions that improve IT governance and performance.<br><br>Continuous Improvement<br><br>Lead cross-functional improvement initiatives. Encourage innovative thinking and adoption of industry best practices. Foster a culture of continuous improvement and knowledge sharing.<br><br>Learning & Knowledge<br><br>Maintain expertise in ITIL and COBIT frameworks. Perform capacity modeling and trend analysis. Maintain understanding of IT systems, performance management, and relevant regulations. Pursue professional development and remain current with industry developments. Coach and develop team members and assess team performance regularly.<br><br>Education & Experience Requirements<br><br>Bachelor's Degree in Computer Science, Computer Engineering, Computing Performance Analysis, or a related discipline (Master's degree preferred). Minimum 10 years of IT experience. Minimum 8 years in IT Governance, Performance Measurement, and Performance Management. ITIL Expert Certification is mandatory. Consulting experience in Governance and Performance Management is an advantage<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QID (Front and Back) Educational Certificates Birth Certificate

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The incumbent will assist the Senior Vice President (SVP) of IT Security International in providing oversight, guidance and governance to the QNB Group Subsidiaries in all matters relating to the QNB Group IT Security. The incumbent will be working closely with the IT Security teams and other relevant stakeholders in each of the Subsidiaries and International Branches to provide oversight, guidance and challenge on the deployment of a consistent methodology, approach and execution of Group Information Security policies, standards and practices. The incumbent may undertake risk assessments and promote efficient and prompt communication, interaction and synergies between QNB International Units’ IT Security functions with the various QNB business areas (i.e. Corporate and Institutional Banking, Treasury, Retail, Wealth Management) and support areas (Operations, IT, Services, Communications, Human Capital), as well as Audit, Legal, Group Strategy, Compliance and Financial Control functions (”QNB Divisions”).</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: - - - - - - - </p><br><p>Support the implementation of the QNB Group Information Security Framework (Polies, Procedures and </p><br><p>standards) with the aim to improve the groups management of its Information Security </p><br><p>Increase the effectiveness of management’s oversight by creating a methodology and list of KPI/KRIs to monitor </p><br><p>the effectivenes or controls and assess the security posture of the entities. </p><br><p>Provide inputs to the Manager of IT Security International to prepare the Information Security Strategy. </p><br><p>Assist the Senior Vice President of IT Security International in preparing the Information Security Strategy that </p><br><p>reflects the Group’s tolerance for risk and present it to the GCRO for discussion/ review. </p><br><p>Promote a strong control culture and general awareness of risk management across the business. </p><br><p>Implements KPI’s and best practices for IT Security International. </p><br><p>Act within the limits of the powers delegated to the incumbent. </p><br><p>B. Customer (Internal &amp; External): - - - - - - - - - - - - </p><br><p>Build and maintain strong and effective relationship with all Support departments and units to achieve the Group’s </p><br><p>goals/ objectives. </p><br><p>Build and maintain strong and effective relationship with all relevant stakeholders in Subsidiaries and International </p><br><p>branches to achieve the Group’s goals/ objectives. </p><br><p>Provide timely and accurate information to the external and internal auditors and the Compliance function as and </p><br><p>when required. </p><br><p>Ensure the pro-active participation and support of QNB International Units in the preparation / updating of policies, </p><br><p>procedures and guidelines. </p><br><p>Ensure that the information security framework is well embedded across the business and functions to ensure </p><br><p>transparency of risks, issues and events. </p><br><p>Regularly contribute presentations to governance committees ensuring the Information Security profile is clearly </p><br><p>reported and understood. </p><br><p>Consolidate portfolio management data/ other Information Security data received from the other Information </p><br><p>Security sub-functions. </p><br><p>Produce adequate and accurate reports pertaining to Information Security. </p><br><p>To assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br><p>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve </p><br><p>improvements in turn-around time. </p><br><p>Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </p><br><p>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br><p>C. Internal (Processes, Products, Regulatory): - </p><br><p>Stay updated with the relevant best practice pronouncements pertaining to Information Security and work towards </p><br><p>instilling the same within the Group’s Information Security practices.</p><br><p>- Carry out appropriate on-going evaluation of all systems, processes and infrastructure, to ensure policies, </p><br><p>processes and standards are in place to identify, assess, measure, manage and report Information Securitys, </p><br><p>including identification of the Subsidiaries systemic Information Security. - Escalate relevant Information Security reporting/issues as requested by the VPs and Managers of IT Security </p><br><p>International to include and comply with all internal and/or external requirements. - Assist in the delivery of other projects as mandated by the VPs and Managers of IT Security International </p><br><p>D. Learning &amp; Knowledge: - Possess an understanding of business processes and controls in all related operational areas. - Possess superior knowledge on quantitative techniques to assessing, measuring and managing Information </p><br><p>Security. - Maintain an understanding of all pertinent regulations as well as best practices pertaining to Information Security. - Keep abreast of the latest technical developments in modeling Information Security. - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. </p><br><p>E. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, </p><br><p>Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control </p><br><p>Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, </p><br><p>monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the </p><br><p>Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. </p><br><p>F. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course </p><br><p>of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and </p><br><p>Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study). </p><br><p>- Professional certifications such as CCSP, CISSP is mandatory. </p><br><p>- At least of 6 years’ experience in a major International bank in an Information Security department </p><br><p>- Ideally a mix of both 1st, 2nd and 3rd line experience</p><br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>We are currently looking for IT Support for our Qatar operations</p><br><p>Required Qualifications</p><br><p>• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p><br><p>• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p><br><p>• Experience supporting Microsoft 365 environments.</p><br><p>• Knowledge of Active Directory and Microsoft Intune.</p><br><p>• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p><br><p>• Experience with Windows 11 administration and troubleshooting.</p><br><p>Technical Skills</p><br><p>• Microsoft 365 Administration</p><br><p>• Microsoft Intune (MDM/MAM)</p><br><p>• Active Directory Users &amp; Computers</p><br><p>• Azure Entra ID (Azure AD)</p><br><p>• Windows 11 Support</p><br><p>• Endpoint Patching &amp; Updates</p><br><p>• Microsoft Exchange Online</p><br><p>• Network and Wi-Fi Troubleshooting</p><br><p>• Printer Management Systems</p><br><p>• Backup Monitoring and Recovery</p><br><p>• User Access Management</p><br><p>• Computer Account Management</p><br><p>• IT Asset Management</p><br><p>Language Requirements</p><br><p>• Fluent in Arabic and English (spoken and written).</p><br><p>Preferred Skills</p><br><p>• Knowledge of Microsoft Defender and security best practices.</p><br><p>• ITIL Foundation certification.</p><br><p>• Microsoft Certified: Modern Desktop Administrator or equivalent.</p><br><p>• Experience with access control systems and card management solutions.</p><br><p>• Experience with ticketing systems and SLA-driven support environments.</p><br><p>Key Competencies</p><br><p>• Excellent communication and customer service skills.</p><br><p>• Strong troubleshooting and analytical abilities.</p><br><p>• Ability to prioritize and manage multiple support requests.</p><br><p>• Team-oriented with a proactive approach to problem-solving.</p><br><p>• Strong documentation and organizational skills.</p><br><p>Experience Level: Mid-Level (4-6 years)</p><br><p>Languages: Arabic &amp; English (Mandatory)</p><br><p>Joining time frame: Immediate</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>TFSBS is a leading IT service provider in Qatar, providing cutting-edge solutions and services to their customers that span a variety of areas. We have the resources, expertise and experience to deliver quality results within a timely manner. Additionally, we are committed to making sure that we meet our customer s needs while staying focused on industry trends. Headquarters , Doha, Qatar</p></div></section>

Job Description <div> <p>We are currently looking for IT Support for our Qatar operations</p> <p>Required Qualifications</p> <p> Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.</p> <p> 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.</p> <p> Experience supporting Microsoft 365 environments.</p> <p> Knowledge of Active Directory and Microsoft Intune.</p> <p> Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).</p> <p> Experience with Windows 11 administration and troubleshooting.</p> <p>Technical Skills</p> <p> Microsoft 365 Administration</p> <p> Microsoft Intune (MDM/MAM)</p> <p> Active Directory Users &amp; Computers</p> <p> Azure Entra ID (Azure AD)</p> <p> Windows 11 Support</p> <p> Endpoint Patching &amp; Updates</p> <p> Microsoft Exchange Online</p> <p> Network and Wi-Fi Troubleshooting</p> <p> Printer Management Systems</p> <p> Backup Monitoring and Recovery</p> <p> User Access Management</p> <p> Computer Account Management</p> <p> IT Asset Management</p> <p>Language Requirements</p> <p> Fluent in Arabic and English (spoken and written).</p> <p>Preferred Skills</p> <p> Knowledge of Microsoft Defender and security best practices.</p> <p> ITIL Foundation certification.</p> <p> Microsoft Certified: Modern Desktop Administrator or equivalent.</p> <p> Experience with access control systems and card management solutions.</p> <p> Experience with ticketing systems and SLA-driven support environments.</p> <p>Key Competencies</p> <p> Excellent communication and customer service skills.</p> <p> Strong troubleshooting and analytical abilities.</p> <p> Ability to prioritize and manage multiple support requests.</p> <p> Team-oriented with a proactive approach to problem-solving.</p> <p> Strong documentation and organizational skills.</p> <p>Experience Level: Mid-Level (4-6 years)</p> <p>Languages: Arabic &amp; English (Mandatory)</p> <p>Joining time frame: Immediate</p> <p> </p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose Summary: <br> <p>The incumbent will be responsible for overseeing and leading IT Service Management program, functioning as an independent and objective body that reviews and evaluates ITD‘s Service Management operations and delivery within the GITD. The position ensures the management and employees are in compliance with ITSM rules and regulations, that IT policies and procedures are being followed, and that behaviour in the organization meets the bank’s Standards of Conduct. He / She will lead a successful transition of every system (or release of systems or upgrades) delivered by every ITD Program into Operational support at various endpoints</p><br> <br> <br><br> Essential Duties &amp; Responsibilities by Dimensions: <br> <p><strong>A. Shareholder &amp; Financial:</strong></p><br><p>- Develops initiates, maintains, and revises ITSM policies and procedures for ITD operation of Compliance of ITD delivery and its related activities to prevent unauthorized, or improper deployment of code base and ITD components </p><br><p>- Manages day-to-day operation of ITSM Program </p><br><p>- Develops and periodically reviews and updates Standards of Conduct to ensure continuing currency and relevance in providing guidance to management and employees </p><br><p>- Collaborates with other departments (Risk Management, Internal Audit, Employee Services) to direct compliance issues to appropriate existing channels for investigation and resolution Identifies potential areas of compliance vulnerability and risk </p><br><p>- Develops/implements corrective action plans for resolution of IT problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future </p><br><p>- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers</p><br><p>- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory </p><br><p>- Evaluating a service desk and assessing its efficiency Monitoring on time service desk problems and improving service methods to increase the service desk's productivity and customer service </p><br><p>- Monitoring department issues and client complaints to create methods to lessen recurring issues </p><br><p>- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes Implements KPI’s and best practices for IT Service Management </p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p><strong>B. Customer (Internal &amp; External):</strong></p><br><p>- Coordinate and act as the central point of contact between internal IT Compliance authorities in complying with various IT Compliance requirements </p><br><p>- Monitors, and as necessary, coordinates compliance, governance activities of ITD departments to remain abreast of the status of all compliance activities </p><br><p>- Ensures proper reporting of ITD violations or potential violations as appropriate and/or required </p><br><p>- Coordinate among different IT departments in design and development of relevant Service Management policies, standards, procedures, guidelines Ensure confidentiality, integrity and reliability of documentation within ITD </p><br><p>- Build and maintain strong and effective relationship with all other related departments and units in ensuring necessary alignment to the Group’s goals/ objectives </p><br><p>- Provide timely and accurate information to the external auditors, internal auditors and the Compliance function as and when required to assist customers in all their queries on Bank’s product and seek solution to their requests. </p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. </p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. </p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Responsible for closing any audit gaps across the ITD with respect to IT processes, IT systems or people </p><br><p>- Assess the risks to ITD and prepare appropriate remediation plan as part of the IT risk management process </p><br><p>- Design, develop, implement and update policies, standards, procedures, guidelines, and system documentations as per requirements of Group ITD </p><br><p>- Fully understand the Group’s operating environment to ensure proper updates of existing manuals and documents to reflect system changes </p><br><p>- Ensure all policies, standards, procedures, guidelines and system documentations are implemented and followed as defined on a daily basis </p><br><p>- Act as an advisor to other departments within Group ITD, for accurate execution of IT policies, standards, procedures, guidelines and system documentations </p><br><p>- Act as the owner of all documentations within Group ITD, irrespective of the department handling it </p><br><p>- Adhere to QNB documentation standards in terms of order, clarity, conciseness, style, and terminology </p><br><p>- Review project documentation produced by other departments within ITD to ensure compliance with existing documentation standards </p><br><p>- Interview concerned IT personnel and read journals and other material to become familiar with the software product technologies on Service Management lines of business </p><br><p>- Take responsibility of the closure of all audit terms with respect to Group ITD’s documentations</p><br><p><strong>D. Learning &amp; Knowledge:</strong></p><br><p>- Possess a high degree of knowledge and expertise in professional IT documentation</p><br><p>- Identify areas for professional development of self and act to enhance professional development of self and others </p><br><p>- Manage a team of technical ITSM analysts, Release management leads </p><br><p>- Ensure implementations are traceable, secure and that only correct, authorized and tested versions are installed and maintained in knowledge base </p><br><p>- Agree the exact content and roll-out plan for the release, trough liaison with Change Management </p><br><p>- Train new employees in ITSM procedures </p><br><p>- Ensure that master copies of all software are secure and that the configuration management database is updated </p><br><p>- Ensure that all hardware being rolled out or changed is secure and traceable, using the service of configuration management Work with the relevant coordinators, SMEs and analysts to ensure the design build and test processes are successful </p><br><p>- Must have in-depth knowledge of service management (ITIL v3) and related technologies Proactively identify areas for professional development of self and undertake development activities. </p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br> <br> <br><br> Education/Experience Requirements: <br> <p>- Bachelor’s degree university graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred </p><br><p>- At least 8 years of relevant experience, preferably within a highly rated international bank. </p><br><p>- Experience in documentations related IT service management, IT governance, information security, technical documentation of IT systems</p><br> <br> <br> </div>

<p> The Resident Engineer shall provide day-to-day IT operational support, infrastructure administration, troubleshooting, preventive maintenance, user assistance, and coordination with the organization's IT management and relevant vendors. The engineer will support the organization's end-user computing environment, network infrastructure, Microsoft 365 environment, security systems, servers, backup systems, telephony, and other IT infrastructure. The Resident Engineer will work under the direction and supervision of the organization's designated IT Manager / IT Representative.</p><p><strong>Desired Candidate Profile</strong></p><p>The proposed Resident Engineer should have practical experience in:</p><ul><li><p>Windows 10/11 administration and troubleshooting; Microsoft Active Directory.</p></li><li><p>Microsoft 365, Microsoft Entra ID and Microsoft Intune.</p></li><li><p>LAN/WAN troubleshooting, TCP/IP, DNS, DHCP, VLANs and switching.</p></li><li><p>Aruba network switches and Wi-Fi troubleshooting.</p></li><li><p>Palo Alto Networks firewalls.</p></li><li><p>Windows File Server administration.</p></li><li><p>Barracuda Backup and Barracuda Web Application Firewall.</p></li><li><p>NEC telephone/PBX systems.</p></li><li><p>Structured cabling and IT hardware troubleshooting.</p></li></ul><p>Relevant Microsoft, Aruba, Palo Alto, Barracuda, networking or cybersecurity certifications will be considered as a preference.</p>