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Job Description<br><br>The NOC Team Leader is responsible for leading and controlling day-to-day 24x7 Network Operations Center activities to ensure continuous monitoring, timely incident response, service restoration, SLA achievement and effective operational communication for Malomatia managed-services customers. The role provides technical and operational leadership to NOC engineers, acts as the primary shift/operational escalation point, coordinates major incidents with resolver groups and customer stakeholders, and ensures that events, incidents, service requests and changes are handled in accordance with agreed ITIL processes, SOPs and contractual requirements. The Team Leader also drives ticket quality, shift discipline, knowledge management, operational reporting, team capability and continuous service improvement.<br><br>Responsibilities<br><br> Lead and supervise the NOC team during assigned operations and ensure effective 24x7 service coverage, shift readiness, workload allocation and proper handover between shifts. Ensure continuous monitoring of customer infrastructure, networks, systems, cloud services, applications and other in-scope configuration items using approved monitoring and observability platforms. Act as the first operational and technical escalation point for NOC engineers and provide guidance for event validation, troubleshooting, impact assessment, ticket classification and escalation. Lead the NOC response for P1/P2 and other major incidents, ensuring immediate engagement of the correct resolver teams, timely management escalation, stakeholder communication and service restoration within agreed SLA. Ensure all actionable alerts and customer-reported issues are logged accurately in the ITSM platform, correctly categorized and prioritized, assigned to the appropriate support group, updated throughout the lifecycle and properly closed. Monitor SLA performance in real time and proactively intervene on tickets approaching response, update or resolution thresholds; escalate risks before SLA breach wherever possible. Maintain ownership of incidents from detection through restoration from the NOC coordination perspective, including technical follow-up, vendor/resolver engagement and confirmation that monitoring has returned to normal. Ensure strict adherence to Incident, Event, Major Incident, Change, Problem and Service Request procedures, escalation matrices, communication protocols, SOPs and customer-specific operational requirements. Coordinate approved changes and planned maintenance activities from the NOC perspective, validate monitoring impact, track execution status and ensure required start, progress, completion, rollback or extension communications are issued. Review ticket quality, event-to-ticket compliance, troubleshooting evidence, timelines, work notes, assignment accuracy and closure information; coach engineers on identified quality gaps. Prepare and validate shift, daily, weekly and monthly operational inputs covering major incidents, SLA/KPI performance, alert volumes, recurring events, escalations, service risks and improvement actions. Maintain accurate shift handover records, operational logs, known-issue registers, escalation contacts, SOPs, runbooks and knowledge articles, ensuring information remains current and usable by all shifts. Identify recurring alarms, incident patterns, monitoring gaps, false positives and operational inefficiencies and work with technical teams and management to drive problem management, tuning, automation and continuous improvement. Support onboarding, knowledge transfer, shadowing/reverse-shadowing and service transition activities for new customers, technologies and monitoring scope, ensuring operational readiness before handover to steady-state support. Coach and develop NOC engineers through technical guidance, performance feedback, knowledge sharing, training and individual capability development; identify skill gaps and recommend development actions. Support roster and resource planning, attendance and shift discipline, leave coordination and operational coverage to ensure service continuity without compromising contractual obligations. Maintain professional communication with customers, internal technical teams, vendors, Service Delivery/Operations Management and other stakeholders, particularly during high-impact incidents and escalations. Ensure compliance with Malomatia policies, customer security requirements, access-control practices, information-security requirements, quality procedures and applicable ISO/ITSM governance controls. Promote automation and operational efficiency by identifying repetitive NOC activities suitable for event correlation, auto-ticketing, notification automation, dashboarding or other approved AIOps/automation use cases. Perform other operational leadership duties reasonably required to support the Managed Monitoring Services function and customer service commitments.<br><br>Qualifications<br><br> Minimum 5 years of experience in NOC, infrastructure operations or managed services, including at least 2 years in a senior/shift-lead/team-lead capacity. Strong operational experience in 24x7 enterprise or government environments supporting multi-technology infrastructure and business-critical services. Strong knowledge of NOC monitoring/observability, event management, ITSM ticket lifecycle, escalation and major incident coordination. Sound technical understanding of LAN/WAN, network devices, firewalls/load balancers, Windows/Linux servers, virtualization, storage, backup, cloud and enterprise applications. Practical knowledge of ITIL Incident, Event, Problem, Change, Request and Major Incident Management practices. Demonstrated experience in SLA/KPI control, shift management, ticket-quality assurance, operational reporting and customer communication. Ability to lead high-severity incidents under pressure, coordinate multiple technical teams and communicate concise business-impact updates to management and customers. Experience developing and maintaining SOPs, runbooks, knowledge articles, escalation matrices and shift handover documentation. Strong analytical capability to identify recurring incidents, monitoring gaps, operational risks and opportunities for automation and service improvement. Proven people-leadership capability including coaching, task allocation, performance follow-up, conflict management and team development. Strong written and verbal English communication; Arabic is an advantage<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

Key Responsibilities :Lead the end-to-end delivery of the national ERP program, including scope, schedule, budget, risks, dependencies, resources, and benefits. Manage and coordinate multiple workstreams including ERP implementation, business transformation, data migration, integrations, testing, change management, and go-live. Lead governance and executive reporting, including program status, risks, issues, decisions, and strategic recommendations. Act as the senior Oracle ERP and technology SME, providing expert guidance on solution architecture, integrations, data, security , and ERP design decisions. Conduct independent QA and assurance of Program Deliverables including key System Integrator deliverables and challenge proposed solutions, designs, assumptions, and technical decisions. Assess program readiness across business , architecture, data, integrations, testing, security, operational readiness, cutover, and go-live.<br> Required Experience & Qualifications Fluent Arabic and English are mandatory.12+ years of experience in technology, Oracle based ERP, program management, or digital transformation. Proven track record leading large-scale, complex ERP or digital transformation programs. Strong experience with Oracle Fusion Cloud ERP; Oracle ERP implementation experience is highly desirable. Demonstrated experience in government/public-sector digital transformation, preferably at national or multi-entity level. Proven experience reviewing and assuring major technology and ERP deliverables. Experience managing large System Integrators and technology vendors. Proven ability to engage and influence senior executives, Steering Committees, and senior stakeholders. Bachelor's degree in IT, Computer Science, Engineering, Business, or related field; Master's/MBA preferred

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Urgent Sales Account Manager Duties and Responsibilities Sales Account Manager will lead the sales initiatives, close deals and guarantee that the clients requirements are fully met. Offer necessary product knowledge and technical expertise translating into successful sales. Publish go-to-market strategy setting up product positioning, target leads and industries. Present proposals on potential clients' needs. Present quotes and suggest solutions on clients' needs. Uncover potential clients' needs to sell solutions. Assist sales through calls and web-based presentations to maintain product positioning and strategies. Handle in-depth knowledge of products and technologies, competitors and market conditions. Manage industries competitive knowledge to leverage sales cycle. Maintain full lifecycle of the sales process from prospecting to closure. Work on own or as part of a team to achieve sales targets. Manage forecast / pipeline and reflect a true position with date driven deadlines. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Identify prospective customers leads through cold calling, business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences..etc Expedite the resolution of customer problems and complaints to maximize satisfaction Coordinate sales effort with team members and other departments Analyze the territory/market s potential, track sales and status reports Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and promotional trends Continuously improve through feedback Maintain customer records, using automated systems. Contribute to the planning and implementation of capacity building based staff.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Sales Account Manager Skills Graduate degree in any of the related disciplines such as IT, computing, programming and software engineering. Familiarity with Business Relations Management (BRM) and Customers Relations Management (CRM) practices along with ability to build productive business professional relationships Work experience in a directly related field will be considered in lieu of graduate degree Minimum of 5 years experience with a proven track record of accomplishment in selling software solutions in Egypt. Highly motivated and target driven with a proven track record in sales. Fluency in written and spoken English with strong drafting skills. Ability to make oral presentations and write clear reports and guidance in English and Arabic. Skilled in MS Office Suite, including Word, Excel, Outlook, PowerPoint, and Internet. Seek and apply knowledge, information and best practices. Core Skills Capacity to initiate, sustain and deepen relationships with key clients. Good interpersonal skills and ability to work smoothly in a multi-cultural environment while building good teamwork spirit. Ability to communicate sensitively and effectively across different constituencies. High tolerance rate for working under pressure and dealing with diversified cultures and tense situations. Strong ability to analyze data, identifies gaps, and makes recommendations. Position requires flexibility and the capacity to deal with ambiguity and change Communicative and dynamic/skilled in obtaining information from staff and/or external clients and potential ones as necessary to accomplish duties. Demonstrated strength in clients relationships; diplomatic and able to manage conflicts and to move groups toward consensus Demonstrated ability to transfer knowledge and skills formally and informally to diverse audiences. Patience and dedication to strengthening clients organizations and working with clients in a spirit of authentic partnership.</p><p></p></section>

<p>Job Description: Senior Database Administrator</p><p>Job Location</p><p><strong>Doha, Qatar – Onsite</strong></p><p>Employment Type</p><p><strong>Direct Payroll</strong></p><p>Experience Required</p><p><strong>6–8 Years</strong></p><p>Urgency</p><p><strong>Immediate / Urgent Requirement</strong></p><p>Candidate Location Requirement</p><p><strong>Only candidates currently available in Qatar and able to work onsite will be considered.</strong></p><p>Job Summary</p><p>We are seeking an experienced <strong>Senior Database Administrator (DBA)</strong> to manage and support enterprise-wide database environments across production, development, instructional, and business-critical systems.</p><p>The ideal candidate will have strong hands-on experience in <strong>Oracle Database, Microsoft SQL Server, and PostgreSQL</strong>, along with expertise in <strong>High Availability, Disaster Recovery, Business Continuity, Performance Tuning, Database Security, Backup & Recovery, ETL, Data Integration, and Database Monitoring</strong>.</p><p>The role requires a proactive database professional capable of maintaining highly available, secure, scalable, and high-performing enterprise database systems.</p><p>Key Responsibilities</p><ul><li><p>Administer and maintain enterprise-wide relational databases supporting production, development, testing, and other business-critical systems.</p></li><li><p>Install, configure, upgrade, patch, monitor, and troubleshoot <strong>Oracle Database, Microsoft SQL Server, and PostgreSQL</strong> environments.</p></li><li><p>Perform database object and security administration, including:</p><ul><li><p>Schemas</p></li><li><p>Tables</p></li><li><p>Tablespaces</p></li><li><p>Indexes</p></li><li><p>Views</p></li><li><p>Queries</p></li><li><p>Stored Procedures</p></li><li><p>User Roles</p></li><li><p>Profiles</p></li><li><p>Access Controls</p></li></ul></li><li><p>Monitor and optimize database performance through query tuning, indexing strategies, capacity planning, and resource optimization.</p></li><li><p>Diagnose and resolve database and system issues while ensuring maximum availability and minimal downtime.</p></li><li><p>Design, implement, and maintain <strong>High Availability (HA), Disaster Recovery (DR), and Business Continuity</strong> solutions.</p></li><li><p>Develop and manage database backup, recovery, restore, and retention strategies to ensure data integrity and availability.</p></li><li><p>Monitor database audit logs, system logs, storage utilization, and disk space availability.</p></li><li><p>Manage database security tools and controls to maintain a secure database environment.</p></li><li><p>Perform routine database maintenance, health checks, patching, upgrades, and version management.</p></li><li><p>Design and maintain <strong>Data Warehouses and Data Marts</strong> to support enterprise reporting and analytics.</p></li><li><p>Develop and support <strong>ETL processes, data integration, and data migration</strong> between enterprise databases and third-party applications.</p></li><li><p>Implement and support BI reporting and analytics solutions using modern tools.</p></li><li><p>Provide database expertise for application enhancements, upgrades, and new system implementations.</p></li><li><p>Develop data models, including <strong>Entity Relationship Diagrams (ERDs)</strong>, based on business and end-user requirements.</p></li><li><p>Perform database capacity planning and storage management.</p></li><li><p>Manage system executables, redo logs, archive logs, transaction logs, system data files, application data files, and index files.</p></li><li><p>Ensure compliance with organizational policies and procedures related to data integrity, security, and access management.</p></li><li><p>Collaborate with application, infrastructure, security, and business teams to support enterprise systems.</p></li><li><p>Maintain technical documentation, operational procedures, database standards, and recovery plans.</p></li><li><p>Evaluate and implement modern database technologies, automation tools, <strong>AI tools, and Generative AI solutions</strong>, where applicable.</p></li><li><p>Perform other reasonable duties as assigned by the supervisor.</p></li></ul><p>Required Skills & Qualifications</p><p>Education</p><ul><li><p>Bachelor's Degree in <strong>Computer Science, Information Technology, Engineering</strong>, or another relevant technology-related field from an accredited institution.</p></li></ul><p>Experience</p><ul><li><p><strong>6–8 years of hands-on experience</strong> in Database Administration, Database Engineering, or Enterprise Database Support.</p></li><li><p>Experience supporting <strong>production, development, testing, and Disaster Recovery environments</strong>.</p></li><li><p>Experience working in enterprise-scale, high-availability environments.</p></li></ul><p>Mandatory Technical Skills</p><ul><li><p>Strong hands-on experience with:</p><ul><li><p><strong>Oracle Database Administration</strong></p></li><li><p><strong>Microsoft SQL Server Administration</strong></p></li><li><p><strong>PostgreSQL Administration</strong></p></li></ul></li><li><p>Experience in database installation, configuration, administration, patching, upgrades, and migrations.</p></li><li><p>Strong knowledge of:</p><ul><li><p>Database Performance Tuning</p></li><li><p>Query Optimization</p></li><li><p>Index Optimization</p></li><li><p>Capacity Planning</p></li><li><p>Database Monitoring</p></li><li><p>Backup & Recovery</p></li><li><p>Database Security</p></li><li><p>User and Access Management</p></li></ul></li><li><p>Experience implementing and managing:</p><ul><li><p><strong>High Availability (HA)</strong></p></li><li><p><strong>Disaster Recovery (DR)</strong></p></li><li><p><strong>Business Continuity (BCP)</strong></p></li></ul></li><li><p>Experience with database replication and data synchronization technologies.</p></li><li><p>Strong understanding of database storage, disk management, log management, and data file management.</p></li><li><p>Experience with <strong>ETL, Data Integration, Data Migration, Data Warehousing, and Data Marts</strong>.</p></li><li><p>Experience in database security, auditing, monitoring, and compliance.</p></li><li><p>Knowledge of data modelling and <strong>Entity Relationship Diagrams (ERDs)</strong>.</p></li><li><p>Experience integrating enterprise databases with third-party applications and systems.</p></li></ul><p>Preferred Skills</p><ul><li><p>Experience with <strong>Power BI</strong> or other Business Intelligence and reporting tools.</p></li><li><p>Exposure to:</p><ul><li><p>Data Lakes</p></li><li><p>Modern Data Platforms</p></li><li><p>Cloud Databases</p></li><li><p>AI Tools</p></li><li><p>Generative AI</p></li></ul></li><li><p>Experience with enterprise database automation and scripting.</p></li><li><p>Knowledge of cloud platforms such as <strong>Oracle Cloud Infrastructure (OCI), Microsoft Azure, or AWS</strong>.</p></li><li><p>Experience with system design and enterprise architecture concepts.</p></li></ul><p>Ideal Candidate Profile</p><p>The ideal candidate will be a hands-on <strong>Senior Database Administrator</strong> with strong expertise across <strong>Oracle, Microsoft SQL Server, and PostgreSQL</strong>. The candidate should have proven experience supporting mission-critical enterprise databases and implementing robust <strong>High Availability, Disaster Recovery, Backup & Recovery, Security, Performance Tuning, and Data Integration</strong> solutions.</p><p>The candidate must currently be available in <strong>Qatar</strong> and willing to work <strong>onsite in Doha</strong>.</p><p>Important Keywords for Sourcing</p><p><strong>Oracle DBA, Oracle Database Administrator, SQL Server DBA, MSSQL DBA, PostgreSQL DBA, Database Administrator, Senior DBA, Database Engineer, Database Architect, High Availability, HA, Disaster Recovery, DR, Business Continuity, BCP, Backup Recovery, Performance Tuning, Database Security, Database Monitoring, Oracle RAC, Data Guard, SQL Server Always On, PostgreSQL, ETL, Data Warehouse, Data Mart, Data Integration, Data Modelling, ERD, Power BI, Data Lake, OCI, Azure, AWS.</strong></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Key Result Areas:</strong></p><br><ul><li><p>Administer the campus wide relational database for production, instructional, and development systems, collectively described as the Enterprise Computing Systems.</p></li><li><p>Perform database object and security administration such as creating indexes, schemas, table spaces, views, queries, stored procedures, user roles and profiles, and control and monitor data access.</p></li><li><p>Diagnose and correct database and system problems while maintaining high availability for Enterprise Systems.</p></li><li><p>Design and maintain data warehouse and data marts with ETL tools.</p></li><li><p>Design, develop, implement, tune, plan capacity and recover Enterprise Systems databases.</p></li><li><p>Provide data modelling such as entity relationship diagrams for new systems to meet end-user requirements.</p></li><li><p>Provide database expertise to add or modify tables, fields, indexes and stored procedures as needed for additional system functionality or upgrades to Enterprise Systems on campus.</p></li><li><p>Ensure that the database is backed up and that routine database maintenance and administration is done in a manner that provides data integrity and is consistent with high availability performance.</p></li><li><p>Ensure databases are always updated to the latest stable version</p></li><li><p>Manage, and monitor the current database deployed security tools to ensure high database security maintained</p></li><li><p>Monitor audit logs and other logs and ensure disk space availability.</p></li><li><p>Implement ETL and BI reporting using latest tools</p></li><li><p>Develop and monitor compliance with policies and procedures controlling the integrity of and access to data.</p></li><li><p>Provide for data integration between Enterprise System databases and other third-party systems as needed to maintain the integrity of the Enterprise Computer Systems and ongoing campus system user needs.</p></li><li><p>Perform disk management for the installation and configuration of database management system software.</p></li><li><p>Analyse and determine the optimal location of system executables, redo and manage log files, manage system data files, application data files and index files.</p></li><li><p>Other reasonable tasks as assigned by supervisor</p></li></ul><p><strong>Minimum Knowledge, Skills & Experience:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s Degree in a technology related field from an Accredited College or University</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6-8 years of academic and research application development experience</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in installing, configuring, fine tuning, and managing Oracle Database, Microsoft SQL, PostgreSQL</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expertise in developing, implementing and maintaining disaster recovery and business continuity operations for enterprise data bases</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Power BI, DataMart’s, Data Lake is a plus</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AI Tools and Gen AI knowledge is a plus</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with system design concepts</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>JOB PURPOSE</b></p><p><br></p><p>To provide day-to-day functional and technical support for the Autoline Dealer Management System (DMS) across Almana Group's automotive companies, ensuring users receive timely assistance and the system effectively supports dealership operations.</p><p>&nbsp;</p><p>The role supports Autoline administration, troubleshooting, user access, testing, reporting, and documentation while working closely with the Senior Autoline Specialist, IT teams, and automotive business users.</p><p><br></p><p><b>KEY RESULTS AREAS / DELIVERABLES AND KEY ACTIVITIES</b></p><p><br></p><p><b>AUTOLINE DMS SUPPORT &amp; ADMINISTRATION</b></p><p><b><i>Provide day-to-day support and routine administration of the Autoline DMS across the Group's automotive businesses.</i></b></p><ul><li>Respond to Autoline incidents, service requests, and user inquiries.</li><li>Perform routine system administration and configuration activities as assigned.</li><li>Assist with user account creation, access rights, roles, and permissions.</li><li>Troubleshoot common functional and technical issues affecting users.</li><li>Monitor assigned incidents and service requests through to resolution.</li><li>Escalate complex or recurring issues to the Senior Autoline Specialist or appropriate IT team.</li></ul><p>&nbsp;</p><p><b>AUTOMOTIVE BUSINESS PROCESS SUPPORT</b></p><p><b><i>Support users in the effective use of Autoline across key automotive business processes.</i></b></p><ul><li>Provide system support for Vehicle Sales, Aftersales, Workshop, Parts, Warranty, and Finance functions.</li><li>Assist users with Autoline transactions, processes, and system functionality.</li><li>Understand user issues and gather relevant information for troubleshooting.</li><li>Support the implementation of approved business process changes within Autoline.</li><li>Identify recurring user issues and communicate them to the Senior Autoline Specialist.</li><li>Ensure support activities follow approved business procedures and system processes.</li></ul><p> </p><p><b>SYSTEM CHANGES, TESTING &amp; ENHANCEMENTS</b></p><p><b><i>Support Autoline system changes, enhancements, upgrades, and testing activities. </i></b></p><ul><li>Assist in gathering and documenting requirements for system changes and enhancements.</li><li>Support configuration activities under the guidance of the Senior Autoline Specialist.</li><li>Participate in system testing and User Acceptance Testing (UAT).</li><li>Record test results, issues, and user feedback during UAT.</li><li>Assist with system upgrades, patches, releases, and new functionality.</li><li>Provide user support following system changes and production deployments.</li></ul><p> </p><p><b>DATA, INTEGRATION &amp; REPORTING SUPPORT</b></p><p><b><i>Assist in maintaining Autoline data accuracy and supporting integration and reporting requirements. </i></b></p><ul><li>Assist in monitoring data accuracy and identifying system data inconsistencies.</li><li>Support investigation of data-flow issues between Autoline and integrated systems.</li><li>Assist with routine data extraction and operational reporting requirements.</li><li>Support users with standard Autoline reports and information requests.</li><li>Assist with data correction, reconciliation, and validation activities.</li><li>Escalate significant data, reporting, or integration issues to the Senior Autoline Specialist.</li></ul><p><br></p><p><b>USER SUPPORT, TRAINING &amp; DOCUMENTATION<i>&nbsp;</i></b></p><p><b><i>Support Autoline users through timely assistance, basic training, and accurate system documentation. </i></b></p><ul><li>Provide guidance to users on standard Autoline functions and processes.</li><li>Coordinate with the IT Service Desk on Autoline-related incidents and requests.</li><li>Assist in conducting user training and system demonstrations.</li><li>Prepare and update user guides, FAQs, process instructions, and support documentation.</li><li>Support new users during system onboarding and access setup.</li><li>Record common issues and resolutions to support knowledge sharing.</li><li>Assist in communicating system updates and changes to users. </li></ul><p><b><i>&nbsp;</i></b></p><p><b>SECURITY, CONTROLS &amp; SYSTEM RECORDS</b></p><p><b><i>Support the proper administration of Autoline access, documentation, and system controls. </i></b></p><ul><li>Process approved user access and permission requests.</li><li>Assist with periodic reviews of user accounts, access rights, and permissions.</li><li>Follow Group IT security and change-management procedures.</li><li>Maintain records of incidents, service requests, system changes, and configurations.</li><li>Ensure system documentation and support records are kept accurate and up to date.</li><li>Support internal and external audit requirements relating to Autoline.</li><li>Report security concerns, access issues, and control exceptions to the Senior Autoline Specialist or Group IT Director.</li></ul><p> </p><p><br></p><p> </p><p> </p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>EDUCATION</b></p><p>• Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.</p><p>• Relevant training or certification in IT applications, databases, IT service management, or automotive systems is an advantage.</p><p><br></p><p><b>EXPERIENCE</b></p><p>• Minimum 2–3 years of experience in application support, DMS support, IT support, or a related role.</p><p>• Hands-on experience with Autoline DMS is highly preferred.</p><p>• Experience supporting users in an automotive dealership environment is preferred.</p><p>• Exposure to automotive processes such as Sales, Aftersales, Workshop, Parts, Warranty, or Finance is an advantage.</p><p>• Experience in application troubleshooting, user administration, and system support is preferred.</p><p>• Basic exposure to databases, reporting, system testing, or integrations is an advantage.</p><p><br></p><p><b>COMPETENCIES</b></p><p><br></p><p>Technical Competencies</p><p>• Working knowledge of Autoline DMS or similar automotive Dealer Management Systems.</p><p>• Understanding of automotive dealership business processes.</p><p>• Application support and troubleshooting.</p><p>• User account and access administration.</p><p>• Basic understanding of databases and SQL.</p><p>• Basic knowledge of system interfaces and integrations.</p><p>• Data validation and reporting support.</p><p>• Understanding of IT service management principles.</p><p>• Basic understanding of information security and access controls.</p><p><br></p><p>Behavioral Competencies</p><p>• Good analytical and problem-solving skills.</p><p>• Strong customer-service and user-support orientation.</p><p>• Good communication and interpersonal skills.</p><p>• Ability to work effectively with technical and non-technical users.</p><p>• Attention to detail and accuracy.</p><p>• Good organizational and time-management skills.</p><p>• Ability to follow established procedures and instructions.</p><p>• Willingness to learn and develop technical knowledge.</p><p>• Ability to manage multiple support requests and priorities.</p><p>• Team-oriented and collaborative approach</p><p><br></p></div>

???? Welcome to Your Next Adventure!<br><br>The ideal candidate has to be passionate for technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.<br><br>???? What You’ll Get Your Hands On<br><br>Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages. Investigate and troubleshoot technical problems, coordinating with other teams as needed. Develop, document, and implement processes and procedures for NOC and support operations. Manage incident response processes, ensuring prompt resolution and documentation. Communicate effectively with stakeholders and leadership regarding status and incidents. Identify opportunities for improvement in tools, systems, and team capabilities. Perform root cause analysis on major incidents and outages.<br><br>????‍♂️ The Magic You Bring<br><br>3+ years experience NOC and/or technical support teams. Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS) Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc). Experience with Container orchestrator tools (K8s / ECS / etc). Experience in Incident management . Experience on ticket management tools (Jira). Experience in L1, L2 support. Excellent communication skills. Mid level experience managing Linux environments. Mid level scripting / programming skills (Bash / Python / . NET ). Strong analytical and problem-solving skills. Availability to work off-hours and on-call rotations as needed.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>The ideal candidate has to be passionate for technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.<br><br>???? What You’ll Get Your Hands On<br><br>Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages. Investigate and troubleshoot technical problems, coordinating with other teams as needed. Develop, document, and implement processes and procedures for NOC and support operations. Manage incident response processes, ensuring prompt resolution and documentation. Communicate effectively with stakeholders and leadership regarding status and incidents. Identify opportunities for improvement in tools, systems, and team capabilities. Perform root cause analysis on major incidents and outages.<br><br>????‍♂️ The Magic You Bring<br><br>3+ years experience NOC and/or technical support teams. Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS) Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc). Experience with Container orchestrator tools (K8s / ECS / etc). Experience in Incident management . Experience on ticket management tools (Jira). Experience in L1, L2 support. Excellent communication skills. Mid level experience managing Linux environments. Mid level scripting / programming skills (Bash / Python / . NET ). Strong analytical and problem-solving skills. Availability to work off-hours and on-call rotations as needed.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>The ideal candidate has to be passionate for technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.<br><br>???? What You’ll Get Your Hands On<br><br>Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages. Investigate and troubleshoot technical problems, coordinating with other teams as needed. Develop, document, and implement processes and procedures for NOC and support operations. Manage incident response processes, ensuring prompt resolution and documentation. Communicate effectively with stakeholders and leadership regarding status and incidents. Identify opportunities for improvement in tools, systems, and team capabilities. Perform root cause analysis on major incidents and outages.<br><br>????‍♂️ The Magic You Bring<br><br>3+ years experience NOC and/or technical support teams. Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS) Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc). Experience with Container orchestrator tools (K8s / ECS / etc). Experience in Incident management . Experience on ticket management tools (Jira). Experience in L1, L2 support. Excellent communication skills. Mid level experience managing Linux environments. Mid level scripting / programming skills (Bash / Python / . NET ). Strong analytical and problem-solving skills. Availability to work off-hours and on-call rotations as needed.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<p>Conducts or participates in all interactive planning sessions as required to create contractor's schedule deliverables</p><p>Performs what-if analysis, workaround identification, float analysis, critical path identification, and recommends any corrective actions needed to mitigate unfavorable deviations of the schedule</p><p>Reviews the Contractor's baseline schedule and Earned Value Management System (EVMS) considered as the project baseline or benchmark</p><p>Performs analysis and offers corrective actions as it relates to meeting planned progress per discipline</p><p>Validates claimed progress by analyzing Contractor's deliverables and construction activities</p><p>Identifies interface points between the Contractors' schedules to ensure coordination and optimization of the Project plan</p><p>Validates progress and payment milestones claimed in Contractor's monthly invoices</p><p>Monitors Contractor's compliance with best practices of project planning and scheduling and contractual requirements for schedule development and updates: phased, proper sequencing, logic, and relational-based activities</p><p>Estimates schedule impact of various changes and variance</p><p>Supports Project Management Team with preparing weekly and monthly status reports and Project dashboards</p><p>Review Contractor's weekly and monthly reports for accuracy</p><p>Prepares charts, tables, and 3-week lookahead schedules to assist Project Management Team in managing the overall project and ensures the schedule is a tool that is logical, usable, and understandable by the Project team</p><p>Assists in development of schedule identification, storage, retrieval, and report format standardization</p><p>Identifies and assesses period changes in schedule through use of special scheduling software</p><p>Participates in Project risk management workshops, implements mitigation actions, and quantifies schedule contingency</p><p>Develops, maintains, reviews, and updates integrated project schedules using Primavera P6, including detailed Level 3/Level 4 schedules as required</p><p>Performs schedule health checks, critical-path and near-critical-path analysis, identifying emerging risks and potential delays</p><p>Develops and reviews short- and medium-term look-ahead schedules and identifies constraints that may affect planned activities</p><p>Performs schedule variance and trend analysis against the approved baseline and recommends appropriate mitigation and recovery actions</p><p>Supports forecasting of key project milestones, including construction completion, mechanical completion, pre-commissioning, commissioning, and start-up</p><p>Supports time-impact analysis and assessment of contractor schedule claims, as required</p><p>Reviews Contractors' progress measurement methodology, productivity, and earned value performance</p><p>Supports preparation of weekly/monthly management dashboards, S-curves, schedule KPIs, and progress reports</p><p>Coordinates schedule interfaces across Engineering, Procurement, Construction, Pre-Commissioning, Commissioning, and Start-up activities</p><p>Ensures schedule information is aligned, where applicable, with project cost, risk, change management, and progress-control processes</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree or above in engineering or related field</li><li>10+ years of relevant experience</li><li>SME of Primavera P6, schedule risk analysis and Acumen Fuse</li><li>Solid understanding of Microsoft Office products including Excel and PowerPoint</li><li>Previous Operator capital project experience and/or working with an contractor</li><li>Experience in Petrochemical Unit design, engineering, construction, and commissioning and start-up</li><li>Strong knowledge of Critical Path Method, Earned Value Management, progress measurement, schedule forecasting, and schedule variance analysis</li><li>Demonstrated experience in reviewing, analyzing, and challenging contractor baseline and updated schedules</li><li>Experience in schedule recovery planning, mitigation strategies, and time-impact analysis</li><li>Ability to analyze schedule trends, identify potential delays and constraints, and provide recommendations to Project Management</li><li>Strong team-building skills and ability to work with peers, company employees, and contractors</li><li>Excellent planning and organizational skills and trouble-shooting abilities</li><li>Strong written and verbal communication skills</li><li>Self-starter with desire to lead and take responsibility</li><li>Strong commitment to safety</li><li>Knowledge of industry standards and company standards</li></ul>

About Us<br><br>Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.<br><br>Key Responsibilities<br><br>Supports the business by communicating team resource loading and skill requirements to the direct supervisor. Ensures the project work is covered for vacation and unplanned absences. Mentors/trains and supports the delivery of training. Encourages knowledge of and compliance with requirements and processes. Works to resolve inter-discipline, vendor, and customer issues. Ensures discipline technical work and team activities meet all health, safety, environmental, and security requirements. Determines technical issues, defines alternate solutions, establishes pros/cons for multiple solutions, and makes recommendations to support official project documents such as technical queries, technical deviations, etc. Creates final documentation incorporating all relevant information and pursues internal authorization. May review similar documentation to assist others and reviews/authorizes work done by direct reports. Perform discipline specific design and drafting services such as:Ensure the project scope is clear and that changes to scope comply with project change management processes;If required, participate in studies and analyses and recommend actions;Prepare and oversee the production of engineering drawings and documentation;Ensure all drawings and documents are checked in accordance with Worley checking procedures; Participate in project reviews as required. <br>Qualifications<br><br>Education – Qualifications, Accreditation, Training: <br><br>Trade Apprenticeship, Certificate, Diploma, Advance Diploma of Engineering Technology in Mechanical/Piping discipline.<br><br>Industry Specific Knowledge<br><br>Experience in Brownfield & Greenfield in both onshore & offshore projects. Proven experience of detailed piping design gained with design contractors and/or oil/gas companies within the industry. Extensive design experience in the relevant discipline in the same or similar industry, and, where relevant, experience managing and leading multi-disciplinary projects and teams. <br><br>IT Skills<br><br>S3D & E3D, AUTOCAD, LFM<br><br>HSE Capability<br><br>Maintain HSE focus with the team to ensure OHSE requirements. Demonstrate behaviour and business practices commensurate with a culture of world’s best health, safety and environmental performance. Demonstrate a visible and active commitment to:Personal well-being;Healthy and safe workplaces and activities; and Continuously improve Worley health, safety and environmental performance. Identify and report work hazards and incidents.<br>Moving forward together<br><br>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.<br><br>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.<br><br>And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a&nbsp;<strong>Lead Data Governance</strong>for one of our clients with the following details:</p><br> <p><strong>Start Date: September 2026&nbsp;</strong></p><br> <p><strong>Duration:&nbsp;31-Aug-2027</strong></p><br> <p><strong>Location:&nbsp;Doha,&nbsp;Qatar&nbsp;</strong></p><br> <p><strong>Work status: Residential, Single</strong></p><br> <p>QUALIFICATIONS &amp; EXPERIENCE&nbsp;</p><br> <ul> <li>Bachelor’s degree from an accredited university in Information Management or an engineering/business related equivalent.</li> <li>10+ years of experience in Data Management for Oil and Gas Upstream/Downstream Operations and Major Capital Projects.</li> <li>5+ years of experience in a management/lead position working through the definition and implementations of similar engineering information projects.</li> <li>Strong hands-on experience in building data governance strategy, framework, roadmaps, decision making bodies and on boarding data roles (data owners/stewards)</li> <li>Solid track record implementing scalable data governance technology stacks (including business glossary, data lineage, data quality)</li> <li>Good understanding of the data solutions used for different Data Management needs such as Data visualization and BI, data science, data warehouses/lakes, Master data Management, data modeling Enterprise Document Management solutions...etc</li> <li>Experience in Change Management, Program management and Stakeholder management</li> <li>Experience in data integration methods</li> <li>Good understanding of Upstream and Downstream DIM requirements</li> <li>Good Knowledge of Database systems, EDMS solutions and BI Technologies</li> <li>Good Knowledge of Applications Architecture, Information Security Principles</li> <li>Fluent English both spoke and written</li> </ul> <p>&nbsp;ACTIVITIES&nbsp;</p><br> <p><strong>Manage enterprise data governance framework, strategy, and maturity</strong></p><br> <ul> <li>Lead the data governance to promote data access, quality, and analytical capability. Governance can include a user training program, a data roles model, and data standards. Strives to reduce the cost of managing data and increase the value of the data.</li> <li>Lead the improvement of data literacy across&nbsp;COMPANY to upskill the organization on the value and use of data</li> <li>Measure enterprise data governance maturity and set yearly plans to improvement goals</li> <li>Represents the DM team and enterprise data stewards at leadership meetings. Develops and gives oral presentations on the power and value of data. Leads and/or serves on steering committees and helps leadership use its data effectively at these meetings. (i.e. Data Community, Data Council...etc)</li> <li>Applies expert knowledge and standards to analyze enterprise results and reports. Recommends and pursues collaboration and provides appropriate technical guidance to ensure the success of such collaborations. Interacts with business areas and IT on DM solutions.</li> </ul> <p><strong>Embed the data governance practices in AI, advanced analytics, digital use cases and data platform operations</strong></p><br> <ul> <li>Participate in scoping AI, Advanced Analytics, digital use cases and vendor proposals evaluations</li> <li>Ensure data quality rules are defined and developed, Data lineage for technical metadata are captured, business glossary is captured and approved by data stewards according to every digital use case data needs</li> <li>Establish and advance the enterprise AI Governance framework by defining AI agent operating boundaries, implementing governance controls and data quality assurance mechanisms, and delivering a strategic AI Governance roadmap that strengthens governance maturity, mitigates risk, and enables the responsible scaling of AI initiatives across the organization.</li> <li>Ensure the onboard of the digital use case owners and data stewards on the data governance tools to monitor their data usage, quality, and assignment</li> <li>Enable digital use cases master data management scope by defining the data quality checks</li> <li>Responsible for ensuring the data certification standard is followed, through the validation of data at source and destination are align for any data load or migration activity for digital use cases or application changes</li> </ul> <p><strong>Implement and maintain solutions to manage data governance</strong></p><br> <ul> <li>Lead the identification and configuration of data hierarchy, roles, catalog, quality, and business glossary for enterprise COMPANY data on Data Governance tools leveraging Oil and Gas standard practices</li> <li>Lead the prioritization, development and maintaining controls on data quality and sources to effectively manage risk associated with the use of data and analytics, as well as work with every entity to improve the finding and report issues to senior management per department</li> <li>Responsible for capturing business data challenges and propose solutions to overcome it</li> <li>Report the progress and challenges to senior management through Data Council and DPG Steer Co.</li> </ul> <p><strong>Defines polices, standards and guidelines for data governance</strong></p><br> <ul> <li>Lead the develop of data management policies, procedures, and guidelines relevant to the data management company needs</li> <li>Lead the development and implementation of enterprise metadata standards, guidelines, and processes to ensure quality metadata and support for ongoing data governance</li> <li>Ensure and monitor the adherence to all data policies, procedures, and guidelines</li> <li>Govern and overlooks the data sources to ensure its alignment with policies and best practices of handling stored data.</li> <li>Aligns with the data operations to ensure it fulfils the data governance requirements</li> <li>Upskills developees on data governance and management</li> </ul> <br> </div>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals. Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes. Implements KPI’s and best practices for Associate, Customer Services Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations. Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction. Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group. Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc. Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc. Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery. Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and approve customers’ signatures. Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary. Refer to Manager, Customer Services for any unresolved queries on transactions handled. Monitors the service standards operational in the branches and looks for creative ways to improve service delivery. Ensures compliance to internal service quality standards and compliance to audit requirements Learning & Knowledge: Possess working knowledge of branch customer service to carry out duties and responsibilities. Identify related areas for professional development of self. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field.<br><br>Education And Experience Requirements<br><br> College Diploma OR Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), No years of experience required<br><br>Note: you will be required to attach the following:<br><br>Resume/CVPassport QIDEducation Certificate Birth Certificate

NXT Interactive, a global experience-tech company with a strong presence in Singapore, Australia, and the Middle East (Dubai HQ), is expanding into Doha, and we're looking for a dynamic leader to help us build and grow this market.<br>This is more than just a job. This is a Partner-Level Leadership Opportunity for someone who wants to take ownership, lead market growth, and create long-term value.<br>Your Role — Lead. Build. Scale. We're looking for an experienced professional to drive our sales, business development, partnerships, marketing, and operations in Doha. You will be the local face of NXT Interactive, leading our expansion and establishing a strong presence in the region.<br>Who We're Looking For An experienced business development or sales professional from industries such as:Event Technology Digital or Creative Agencies Events & Exhibitions Or any client-focused industry where relationship management and execution are key You are well-connected, entrepreneurial, and excited by the opportunity to build and lead a growing business.<br>What We Offer Please note that this is not a salaried position and does not include a fixed monthly retainer. Instead, this opportunity is designed for professionals who are driven by growth and long-term success, offering:Performance-based commission with uncapped earning potential A clear equity pathway linked to annual milestones The opportunity to earn ownership in the company by achieving mutually agreed business targets A full-time strategic leadership role with the autonomy to build, lead, and scale the Doha business The chance to shape a high-growth market during a period of rapid digital transformation Join a global company at the partner level, build something meaningful from the ground up, and be rewarded as a true stakeholder—not just an employee.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Urgent Client Service Executive Duties and Responsibilities Offer necessary product knowledge and technical expertise. Train new clients and make sure of full understanding of modules &amp; solutions. Provide regular updates to clients on the progress of customer service projects with SMIT customers and campaigns that directly affect each client. Develop open and effective channels of communication with each SMIT client that can be employed by other departments as well. Assist with/handle escalated customer support issues. Simplifies and strengthens customer experiences and builds customers' trust by listening to feedback, understanding reasons for dissatisfaction, and identifying opportunities to improve. Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner. Uncover potential clients' needs to sell solutions. Assist sales through calls and web-based presentations to maintain product positioning and strategies. Handle in-depth knowledge of products and technologies, competitors and market conditions. Work on own or as part of a team to achieve targets.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Desired Skills &amp; Experience</strong> Core skills: Based on job listings we looked at, employers want Client Service Executive with these core skills. If you want to work in this field, focus on the following.</p><ul><li>Fluency in written and spoken English and Arabic.</li><li>Professional appearance, attitude and communication style.</li><li>Bachelor s degree (ideally IT).</li><li>Minimum of 3 years experience with a proven track record of accomplishment in customer support in software solutions filed in Qatar.</li><li>Good understanding of the broad technology landscape deployed across a global enterprise,including ERP &amp; CRM systems.</li><li>High competence in delivering product presentations and managing client workshops and proof of concepts.</li><li>Must be a self-starter &amp; have strong communication skills.</li><li>Account planning and management.</li><li>Strong work ethic.</li></ul><p></p></section>

Building on our past. Ready for the future<br><br>Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.<br><br>Primary Objectives / Responsibilities<br><br>Supports adherence to accepted engineering and design practices, regulatory requirements, and customer specifications. Supports the standardization of equipment specifications, drawings, and document templates. Contributes to the understanding of technical knowledge, legal requirements, and customer specifications whenever viable and lawful. Uses local/global standards to support technical excellence. Supports checking, peer reviews, and incorporation of comments and findings. Deliver Offshore Structural discipline specific design and drafting services that meet Worley, the client’s and applicable statutory and regulatory requirements Apply recognised offshore engineering practices applicable to Offshore Structural design engineering. Checking of drawings / models and maintaining quality of deliverable Complete detailed designs from structural engineering sketches and specifications. Determines technical issues, defines alternate solutions, establishes pros/cons for multiple solutions, and makes recommendations to support official project documents such as technical queries, technical deviations, etc. Creates final documentation incorporating all relevant information and pursues internal authorization.<br><br>Quality Assurance<br><br>Work within the provisions and guidelines of the Quality Assurance systems.<br><br>Safety<br><br>Responsible for personal safety and working within the Occupational Health & Safety procedures. Competent in implementing HSE in the design process, focuses on process safety and strives to use best practice<br><br>Education – Qualifications, Accreditation, Training<br><br>Diploma, Advance Diploma of Engineering Technology in Civil or Structural discipline<br><br>Industry Specific Experience<br><br>Vast experience in in Brown Field Oil and Gas related Offshore Structural Design and Engineering Personnel shall have the specified minimum project experience in Oil & Gas and shall be knowledgeable of the applicable Engineering codes and standards. Proficient in 3D modelling (E3D/S3D/PDMS) of Structures including understanding of constructability Extraction of 2D Draft and Production of design drawing Initiation of squad checks Generation of MTO’s Excellent computer skills with Auto CAD, and E3D/S3D or PDM. Ability to create accurate design drawings from given base project information, design sketches etc. Computing (Excel and Word) and Graphical Presentation<br><br>IT Skills<br><br>Auto CAD, and E3D/S3D or PDMS3D modelling (E3D/S3D/PDMS)<br><br>Moving forward together<br><br>We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.<br><br>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.<br><br>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.<br><br>Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Building on our past. Ready for the future<br><br>Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.<br><br>Primary Objectives / Responsibilities<br><br>Supports adherence to accepted engineering and design practices, regulatory requirements, and customer specifications. Supports the standardization of equipment specifications, drawings, and document templates. Contributes to the understanding of technical knowledge, legal requirements, and customer specifications whenever viable and lawful. Uses local/global standards to support technical excellence. Supports checking, peer reviews, and incorporation of comments and findings. Deliver Offshore Structural discipline specific design and drafting services that meet Worley, the client’s and applicable statutory and regulatory requirements Apply recognised offshore engineering practices applicable to Offshore Structural design engineering. Checking of drawings / models and maintaining quality of deliverable Complete detailed designs from structural engineering sketches and specifications. Determines technical issues, defines alternate solutions, establishes pros/cons for multiple solutions, and makes recommendations to support official project documents such as technical queries, technical deviations, etc. Creates final documentation incorporating all relevant information and pursues internal authorization.<br><br>Quality Assurance<br><br>Work within the provisions and guidelines of the Quality Assurance systems.<br><br>Safety<br><br>Responsible for personal safety and working within the Occupational Health & Safety procedures. Competent in implementing HSE in the design process, focuses on process safety and strives to use best practice<br><br>Education – Qualifications, Accreditation, Training<br><br>Diploma, Advance Diploma of Engineering Technology in Civil or Structural discipline<br><br>Industry Specific Experience<br><br>Vast experience in in Brown Field Oil and Gas related Offshore Structural Design and Engineering Personnel shall have the specified minimum project experience in Oil & Gas and shall be knowledgeable of the applicable Engineering codes and standards. Proficient in 3D modelling (E3D/S3D/PDMS) of Structures including understanding of constructability Extraction of 2D Draft and Production of design drawing Initiation of squad checks Generation of MTO’s Excellent computer skills with Auto CAD, and E3D/S3D or PDM. Ability to create accurate design drawings from given base project information, design sketches etc. Computing (Excel and Word) and Graphical Presentation<br><br>IT Skills<br><br>Auto CAD, and E3D/S3D or PDMS3D modelling (E3D/S3D/PDMS)<br><br>Moving forward together<br><br>We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.<br><br>We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.<br><br>And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.<br><br>Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

Job Description<br><br>To support effective operation, coordination, control, and continual improvement of Change Enablement and Release Management across in-scope services. The role helps ensure that changes and releases are properly recorded, assessed, authorized, scheduled, communicated, deployed, validated, supported, and closed in accordance with approved procedures. Working under the guidance of the Practice Manager or Senior Consultant, the role contributes to service stability, business continuity, release quality, auditability, and timely delivery across traditional, cloud, Agile, Dev Ops, and CI/CD environments.<br><br>Responsibilities<br><br> Support the day-to-day administration and consistent execution of Change Enablement, Release Management, and related Deployment Management procedures, templates, workflows, and controls. Review Requests for Change (RFCs) and release records for completeness, correct categorization and priority, business and technical justification, risk and impact information, affected services or configuration items, dependencies, implementation plans, testing evidence, rollback plans, and required approvals. Coordinate standard, normal, emergency, and major changes in accordance with approved change models and escalation paths, and promptly escalate incomplete, high-risk, conflicting, or unauthorized requests. Prepare Change Advisory Board, Emergency Change Advisory Board, release-readiness, and go/no-go meeting packs; schedule meetings, record decisions and conditions, issue minutes, and track actions to closure. Maintain the forward schedule of change and the integrated release calendar, checking deployment windows, maintenance periods, freeze or blackout dates, business events, resource constraints, dependencies, and schedule conflicts. Support release planning and coordination across build, packaging, testing, user acceptance, training, pre-production, production deployment, validation, early-life support, handover, and closure. Collect and validate readiness evidence, including approved scope, test results, defect status, security and compliance clearances, configuration baselines, operational acceptance, support readiness, communications, monitoring, deployment checklists, and recovery arrangements. Confirm that implementation, deployment, validation, rollback or back-out, contingency, communication, and recovery plans are documented, approved, and communicated before implementation. Monitor approved changes and releases during implementation, maintain status and decision records, coordinate involved teams, and escalate delays, failures, deviations, or emerging service risks. Support timely stakeholder communications before, during, and after changes and releases, covering expected impact, outages, progress, delays, success, rollback, restoration, and closure. Ensure change and release records, approvals, evidence, deployment logs, configuration updates, knowledge articles, operational documents, and closure information are accurate, traceable, current, and retained in the authorized toolset. Assist with post-implementation reviews and release retrospectives for failed, emergency, repeated, high-impact, or high-risk changes; document lessons learned and track corrective and preventive actions. Produce regular operational reports and dashboards covering change success, failed and emergency changes, schedule adherence, approval cycle time, release frequency, rollback, post-release incidents, outstanding actions, and data-quality exceptions. Coordinate supplier and third-party changes and releases, confirming alignment with contractual controls, maintenance windows, evidence requirements, service levels, and customer communications. Support Agile, Dev Ops, CI/CD, cloud, infrastructure-as-code, and automated deployment activities while ensuring required approvals, traceability, security, segregation of duties, and operational-readiness controls are followed. Maintain practice documents, work instructions, change models, standard-change records, calendars, checklists, communication templates, and knowledge content under document-control requirements. Assist with record-quality reviews, process compliance checks, audit evidence preparation, and follow-up of identified gaps or corrective actions. Identify recurring delays, control gaps, data-quality issues, avoidable manual work, and automation opportunities, and contribute to practical continual-improvement initiatives.<br><br>Qualifications<br><br>Required Education, Knowledge, and Certifications:<br><br> Bachelor’s degree in information technology, computer science, SW engineering, engineering, information systems, or a related discipline. ITIL 4 Foundation certification is required; advanced ITIL 4 knowledge or relevant practice qualifications in Change Enablement, Release Management, Deployment Management, Service Configuration Management, Create, Deliver and Support, High-Velocity IT, or Direct, Plan and Improve are strongly preferred. Professional certification or formal training in Dev Ops, SAFe, Agile, Azure Dev Ops, cloud platforms, Site Reliability Engineering, SIAM, COBIT, ISO/IEC 20000, Lean Six Sigma, project management, risk management, information security, or business continuity is advantageous. Strong knowledge of IT service-management principles, service value systems, value streams, service transition, software and infrastructure delivery lifecycles, operational readiness, service reliability, customer experience, risk management, and continual improvement. Good understanding of governance, internal control, segregation-of-duties, information security, privacy, regulatory notification, audit evidence, contractual obligations, service levels, and supplier-governance requirements. Knowledge of modern delivery patterns including cloud, containers, microservices, infrastructure-as-code, continuous integration, continuous delivery, progressive delivery, automated testing, and deployment orchestration. Knowledge of service-level agreements, operational-level agreements, underpinning contracts, experience-level agreement, release policies, maintenance windows, business calendars, and customer-specific change controls.<br><br>Required Hard Skills<br><br> Working knowledge of Change Enablement, Release Management, and Deployment Management lifecycles, roles, controls, approvals, escalation paths, and record requirements. Ability to review RFCs and release records, identify missing information, assess basic risk and impact, verify dependencies, and follow approved authorization and scheduling procedures. Practical capability in CAB administration, forward-schedule maintenance, release-calendar coordination, meeting documentation, decision tracking, and action’s follow-up. Ability to coordinate release readiness, deployment checklists, testing evidence, operational acceptance, communication, rollback, early-life support, handover, and closure activities. Working knowledge of enterprise ITSM platforms and delivery tools such as Service Now, BMC, Micro Focus, Jira, Azure Dev Ops, Git, Jenkins, Git Lab, Git Hub Actions, or equivalent solutions. Basic understanding of application, infrastructure, cloud, network, cybersecurity, database, middleware, web, mobile, container, and microservice delivery environments. Understanding configuration-management and CMDB concepts, service and configuration-item relationships, versioning, building artifacts, deployment packages, and release traceability. Ability to prepare operational reports, dashboards, data-quality checks, trend summaries, management presentations, and auditable supporting evidence. Strong documentation skills covering procedures, change and release records, minutes, calendars, checklists, communications, work instructions, knowledge articles, and action logs.<br><br>Required Soft Skills<br><br> Clear verbal and written communication with technical teams, service managers, customers, and suppliers. Good coordination, facilitation, follow-up, and stakeholder-management skills across multiple teams and concurrent activities. Strong planning, prioritization, organizational discipline, and ability to manage time-sensitive work and competing deadlines. Analytical thinking and attention to detail when reviewing records, evidence, schedules, risks, dependencies, and implementation status. Ability to work collaboratively, ask appropriate questions, escalate concerns promptly, and follow decisions through to closure. Ability to explain technical or operational information in a clear, structured, and audience-appropriate manner.<br><br>Behavioral<br><br> Demonstrates accountability, reliability, integrity, confidentiality, and consistent adherence to approved procedures. Maintains a calm, structured, and service-focused approach during high-risk implementations, emergency changes, failed deployments, or time-sensitive decisions. Balances delivery urgency with service protection, customer impact, security, compliance, and operational resilience. Shows initiative, curiosity, willingness to learn, and openness to coaching, feedback, automation, and modern delivery practices. Promotes collaboration, transparency, knowledge sharing, evidence-based decisions, and a no-blame learning culture. Persists in closing actions, correcting record-quality issues, and ensuring that lessons learned are implemented.<br><br>Experience<br><br> 4–6 years of relevant experience in IT service management, Change Enablement, Release Management, Deployment Management, service transition, Dev Ops support, or a comparable function. At least 2 years of practical experience coordinating changes, releases, deployment activities, CAB administration, operational readiness, or service-transition deliverables. Experience using enterprise ITSM, work-management, source-control, or CI/CD platforms to maintain records, approvals, schedules, evidence, dashboards, or deployment status. Experience working with cross-functional application, infrastructure, cloud, operations, security, testing, project, customer, and supplier teams. Exposure to Agile, Dev Ops, cloud, automated deployment, or high-velocity environments where delivery speed must be balanced with service protection and control. Experience supporting audits, compliance checks, post-implementation reviews, reporting, or continual-improvement activities is advantageous.

DEDIENNE AEROSPACE is a world leader in design, manufacturing and maintenance of aeronautical tooling. For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine manufacturers, MRO companies, leasers, and others).<br>DEDIENNE AEROSPACE is an international company that operates on every continent and close to its customers, ensuring proximity and a high-quality after-sales service in locations such as Miami, Cincinnati, Querétaro, Dubai, Singapore, Zhuhai, Shanghai, Derby, Doha, Istanbul, Jeddah, Toulouse, Paris and many more locations worldwide. The diverse range of licenses acquired (e.g. with manufacturers of engines, aircraft and equipment), as well as our partnerships with Original Equipment Manufacturers, enable us to position ourselves on the market with strength and credibility and guarantee our sustainable growth.<br>Our employees with their variety of cultural backgrounds and nationalities – are our biggest asset, and actively participating in dynamic, ambitious projects with robust values advocated by the company: working in a company of moderate size yet operating on an international scale, while gearing each project towards one objective and that is customer satisfaction.<br><br>If you are a graduating student or a recent graduate who is motivated, eager to learn, and interested in gaining experience in a diverse and international environment, we invite you to apply for this internship opportunity!<br>Job Overview:We are seeking a motivated and enthusiastic graduating student or recent graduate to join our Customer Services team as an Engineering Intern. This internship offers an excellent opportunity to gain hands-on experience in aerospace customer support, technical documentation, engineering processes, and maintenance services.<br>Working alongside experienced engineers, you will assist in providing technical support, coordinating service activities, and contributing to projects that support our global customer base.<br>Position and Reporting Structure This is a full-time Customer Services Engineering Intern position. Throughout your internship, you will report directly to the Customer Services Manager and may be assigned to work with various departments (procurement, quality, engineering) to gain practical experience and exposure to different aspects of the business, based on operational requirements and your development plan.<br><br>Key Learning Objectives and Responsibilities:Support various departments by assisting with day-to-day operational, technical, and administrative tasks as assigned. Collaborate with cross-functional teams across the Middle East, Africa, and Turkey region (from Engineering, Quality, Global Supply Chain, and Logistics, etc.) in order to achieve business objectives. Assist in the preparation, organization, and maintenance of technical and operational documentation. Utilize the company's systems and tools, including ERP software, to support assigned projects and maintain accurate records. Participate in projects and assignments that contribute to improving operational efficiency and business performance. Assist with research, data collection, analysis, and reporting to support business and engineering activities. Support local and global teams in order to ensure timely and efficient delivery of products and services. Participate in technical sales and marketing activities by providing engineering insights. Assist in customer support, product demonstrations, and proposal preparations. Follow all safety protocols and standards while performing daily assignments. Report to the Manager any safety hazards or unsafe conditions encountered while at work. Perform other responsibilities that may be assigned by your Manager or management in accordance with your training and development objectives. Handle confidential information with discretion, ensuring it is stored securely and shared only with authorized personnel.<br><br>Qualifications:Currently pursuing or recently completed a Bachelor's degree in Mechanical / Industrial Engineering, or a related field. Previous internship, academic project, or hands-on experience in engineering, maintenance, manufacturing, or technical support is an advantage but not required. Basic understanding of engineering principles, technical drawings, and mechanical systems. Strong analytical, troubleshooting, and problem-solving skills. Good communication and interpersonal skills with the ability to work effectively in a team environment. Proficiency in Microsoft Office applications; familiarity with CAD software or engineering tools is an advantage. Good command of English, both written and spoken; knowledge of additional languages is an advantage. Eagerness to learn, take initiative, and adapt in a fast-paced, multicultural environment. Customer-oriented mindset with a professional attitude and willingness to support internal and external stakeholders.<br><br>Why Join Us? Gain hands-on experience with a global leader in the aerospace industry. Participate in a structured 3–6 month internship with comprehensive training and mentorship. Develop technical, professional, and cross-functional skills through exposure to various departments. Work in a dynamic, multicultural, and collaborative environment. Receive regular performance feedback to support your professional growth. Outstanding interns may be considered for a full-time employment opportunity upon successful completion of the internship, subject to business needs and performance.<br><br>Equal Opportunity Employer At DEDIENNE AEROSPACE, we believe that diversity and inclusion are key to driving innovation and success. We value the unique contributions that each individual brings to the team and are dedicated to fostering a culture of diversity where different perspectives are valued and embraced. Our hiring decisions are based on qualifications, merit, and business needs, ensuring a fair and transparent recruitment process.<br><br>If you are eager to learn, passionate about engineering, and ready to gain hands-on experience in the aerospace industry, we’d love to have you on our team! Please submit your CV to jobs.mea@dedienne-aero.com

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Purpose Summary<br><br>The Assistant Manager, Merchant Operations is responsible for performing merchant operations activities for entities that have signed contracts with QNB. The role ensures all merchant operations are processed in compliance with established controls, procedures, regulatory requirements, and payment processing standards.<br><br>Essential Duties & Responsibilities By Dimensions<br><br> Shareholder & Financial: Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis. Implements KPI’s and best practices for Assistant Manager, Merchant Operations. Act within the limits of the powers delegated to the incumbent. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Customer (Internal & External): Liaise with client personnel, vendors and consultants during the process of establishing Merchants operations and during Merchants operations. Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/objectives. Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Internal (Processes, Products, Regulatory): Responsible for performing Merchants activities in accordance with set payment processing methods and other procedures. Ensure settlement compliance to local and international rules and regulations provided by regulatory bodies and Visa/Mastercard requirements. Ensure that all processing exceptions are identified and inform the Supervisor Merchants for further action. Maintain the relationship with third party processors in accordance with set communication protocols. Liaise with QNB Merchants clients/merchants to respond to their queries and requests and document their service requirements to customize QNB Merchants solutions. Ecommerce merchants file payment processing and assure on daily basis that all files are loaded to the acquiring relevant system. P. O. S transactions file processing into merchant relevant systems, on daily basis verifying all transactions recorded into the bank host. Preparing/Reformatting MICROS and AMEX cards files by using merchant dedicated bank system and assuring daily processing. Creating merchant electronic statement certificates and forwarding them to secure merchant email IDs. Daily involvement in various bank merchant systems (Base24, Prime, Oracle, MIGS, Cyber Source, MICROS, Terminal Management System and Oracle) configuration activities as assigned by the Unit Head. Investigating and resolving merchant reversals, debit, refund and disputed bank account entries. Handling merchants’ phone calls and visits by answering their questions regarding POS machine issues or escalating them to concerned parties for support. Support International Branches and subsidiaries. Learning & Knowledge: Keep abreast of developments in the merchant services industry, technological advancements in payment processing and local and international developments. Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Proactively identify areas for professional development and undertake development activities. Seek opportunities to remain current with developments in the professional field.<br><br>Education/Experience Requirements<br><br>Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) At least 4 years of relevant experience, preferably within a highly rated international bank<br><br>Note: you will be required to attach the following:<br><br>Resume/CVQID (Front & Back) Passport Education Certificate Birth Certificate

<p>Monitor servers, network devices, applications, cloud services, databases, and storage infrastructure using enterprise monitoring tools. Continuously monitor system availability, performance, capacity, and service health. Identify, validate, and analyze monitoring alerts and events to distinguish genuine incidents from false positives. Perform first-level troubleshooting and conduct initial impact assessments. Create, update, track, and manage incident tickets within the IT Service Management (ITSM) platform. Escalate incidents to the appropriate resolver groups in accordance with defined service-level agreements (SLAs) and escalation procedures. Monitor infrastructure metrics including CPU utilization, memory consumption, disk usage, network connectivity, service availability, application response, URL availability, and related performance indicators. Coordinate with Infrastructure, Network, Cloud, Database, Security, and Application Support teams to facilitate incident resolution. Participate in major incident management activities, bridge calls, and operational communications when required. Prepare daily operational status reports, monitoring summaries, shift handover reports, and dashboard updates. Maintain operational documentation, standard operating procedures (SOPs), runbooks, and knowledge base articles. Ensure compliance with organizational monitoring standards, operational processes, security policies, and service-level agreements. Support continuous improvement initiatives related to monitoring, alert management, incident response, and operational efficiency. Ensure timely communication and escalation of critical incidents to relevant stakeholders. Work as part of a 24×7 shift operation and support business continuity requirements.</p><p><strong>Desired Candidate Profile</strong></p><p> Bachelor's Degree in Computer Science, Information Technology, Information Systems, Telecommunications, Engineering, or a related discipline. Professional certifications in IT Operations, Monitoring, or Infrastructure Management are considered an advantage. Skills & Experience: Minimum 5+ years of experience in a Network Operations Center (NOC), IT Monitoring, IT Operations, or Technical Support environment. Experience working with enterprise monitoring platforms such as SolarWinds, Dynatrace, Zabbix, BMC Helix, SiteScope, PRTG, or similar solutions. Hands-on experience with IT Service Management (ITSM) tools such as ServiceNow, ManageEngine, Jira, or equivalent platforms. Understanding of Windows and Linux operating systems. Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, routing, switching, WAN, and LAN technologies. Exposure to cloud platforms such as Microsoft Azure, Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), or Google Cloud Platform (GCP). Knowledge of virtualization technologies and enterprise infrastructure environments. Understanding of ITIL Incident Management, Problem Management, Event Management, and Change Management processes. Experience in alert monitoring, event correlation, incident response, and operational reporting. Strong analytical, troubleshooting, communication, and documentation skills. Ability to prioritize and manage multiple incidents in a fast-paced operational environment. Willingness to work in a 24×7 shift-based environment. Behavioral Skills: Strong analytical and problem-solving capability. High attention to detail and accuracy. Customer-focused mindset with commitment to service excellence. Effective verbal and written communication skills. Strong teamwork and collaboration abilities. Ability to work under pressure and manage critical incidents professionally. Accountability and ownership of assigned tasks and activities. Strong organizational and time-management skills. Adaptability and willingness to learn new technologies and processes. Proactive approach to monitoring, incident identification, and continuous improvement.</p>