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Commercial Manager – Major Infrastructure & Built Environment Programme Doha, Qatar<br>The Opportunity A leading international construction and cost consultancy is seeking an experienced Commercial Manager to join its established team in Doha, supporting the delivery of one of Qatar’s most significant ongoing infrastructure and built-environment programmes.<br>The position will form part of a large multidisciplinary consultancy team providing commercial, cost and contract management services on behalf of a major government-backed client. The programme comprises a diverse portfolio of technically complex, high-value construction packages being delivered within a live, operational environment.<br>The successful candidate will take responsibility for the post-contract commercial management of major construction work packages, working closely with the client, project management teams, consultants and Tier 1 contractors to ensure effective contractual and financial control throughout delivery.<br>This is a hands-on commercial management position suited to an experienced Quantity Surveyor / Commercial Manager with a strong background in major buildings, infrastructure, transport or aviation-related construction.<br>The Company<br>Our client is an independent international construction consultancy with more than 60 years of experience supporting the delivery of major built assets around the world. Operating internationally across 70+ countries, the business provides cost management, commercial and contract management, project and programme management, claims and dispute resolution, technical advisory and related consultancy services throughout the full project lifecycle. The organisation has had a permanent presence in Qatar for more than 30 years, where its established Doha operation employs over 400 construction professionals and is supported by the wider international group.<br>Its portfolio encompasses some of the region's most significant developments across transportation and aviation, infrastructure, commercial and mixed-use development, hospitality, retail, sports and stadia, healthcare, government, education and major masterplanned developments.<br>The business combines the resources and technical capability of an international consultancy with extensive local knowledge of the Qatari construction market, contractors, procurement environment and contractual landscape.<br>The Programme The Commercial Manager will join a major, multi-billion-riyal programme comprising numerous interconnected construction, infrastructure and specialist packages. The wider development includes a combination of:Major public buildings Roads, utilities and supporting civil infrastructure Fuel storage and distribution infrastructure Specialist MEP and building-services systems Security, ICT and operational technology Transport interfaces and people-movement systems Utility diversions and enabling works Support buildings and operational facilities Complex refurbishment and expansion works within a live operational environment<br>The programme involves multiple contractors, consultants and specialist suppliers operating simultaneously, creating a highly complex commercial and contractual environment.<br>The Role<br>Reporting into the senior commercial leadership team, the Commercial Manager will provide comprehensive post-contract commercial management across one or more major construction packages.<br>You will act as a key commercial interface between the client, project management team, contractors and consultants, ensuring that contracts are administered effectively, costs remain controlled and the client's commercial position is protected. The role will encompass the full spectrum of commercial and contract management from contract award through construction, testing and commissioning, handover and final account.<br>Key Responsibilities Commercial & Contract Management Manage the commercial and contractual administration of major construction packages. Ensure contractors and consultants comply with their contractual obligations. Interpret contract provisions and provide commercial advice to project and client teams. Monitor contractual correspondence, notices, instructions and commercial submissions. Maintain appropriate commercial records and ensure contractual entitlements are properly assessed and documented. Identify emerging commercial risks and recommend appropriate mitigation strategies. Cost Control & Reporting Monitor committed, forecast and actual expenditure against approved budgets. Prepare and review cost reports, cash-flow forecasts and cost-to-complete assessments. Monitor package-level financial performance and identify potential budget pressures. Provide accurate commercial information for senior management and client reporting. Maintain robust cost forecasting throughout the project lifecycle. Variations & Change Management Manage the commercial assessment of variations and change requests. Review contractor quotations and supporting build-ups. Assess quantities, rates, preliminaries and associated time-related costs. Negotiate variations and recommend commercial settlements. Maintain change registers and monitor the cumulative financial impact of project changes. Ensure changes are properly instructed, valued and incorporated into project forecasts. Interim Valuations & Payments Review contractor applications for payment. Assess completed works against contractual requirements. Verify quantities, progress and supporting documentation. Prepare payment recommendations and certificates. Monitor retention, advances, bonds, guarantees and other contractual securities where applicable. Claims & Contractual Matters Review contractor claims for additional cost and/or time. Assess contractual entitlement and supporting records. Work alongside planning and project controls teams when evaluating delay and disruption matters. Support the preparation of commercial responses to claims. Assist with negotiation and resolution of commercial disputes. Work with specialist claims and dispute teams where matters require escalation. Final Accounts & Close-Out Manage the commercial close-out of completed packages. Negotiate and agree final accounts. Ensure outstanding variations, claims and contractual matters are resolved. Support handover, completion and defects-period commercial activities. Maintain complete and auditable commercial records. Candidate Profile The successful candidate is likely to be an experienced Commercial Manager, Senior Quantity Surveyor or Contracts/Commercial professional who has progressed within a recognised cost consultancy, project management consultancy or major international contractor. Candidates should ideally demonstrate:Degree qualification in Quantity Surveying, Commercial Management, Construction Management, Civil Engineering or a related discipline. Typically 12–15+ years' relevant commercial / quantity surveying experience. Strong post-contract commercial management experience. Experience managing substantial individual construction packages. Previous consultancy or client-side commercial management experience would be highly advantageous. Strong knowledge of measurement, valuation, variations, claims and final accounts. Experience administering major construction contracts. Good understanding of FIDIC or comparable international forms of contract. Experience working within complex multi-contractor programmes. Strong commercial reporting and cost forecasting capability. Ability to assess and negotiate contractor variations and claims. Excellent written and verbal communication skills. Confidence dealing directly with clients, contractors, consultants and senior project stakeholders. Professional membership of RICS, CIOB, CIArb or an equivalent recognised professional body would be advantageous.<br>Preferred Sector Experience Particular interest will be given to candidates who have worked on major international programmes involving one or more of the following:<br>Aviation / transportation infrastructure | rail and metro stations | logistics hubs | major mixed-use developments | complex infrastructure | large-scale refurbishment and expansion programmes.<br>Previous experience working within live operational environments, where construction must be carefully coordinated around existing operations, would be particularly valuable.<br>Location Doha, Qatar The position is site/project based and will involve regular interaction with the client, consultants, contractors and wider programme team.<br>Why Consider the Opportunity?<br>This is an opportunity to join a highly established international consultancy on one of the region's largest and most technically diverse capital programmes. The successful candidate will gain exposure to major building, infrastructure, transport, retail, hospitality and specialist systems packages within a sophisticated international commercial and contractual environment, while working alongside experienced project, cost, commercial, claims and technical professionals.<br>A competitive tax-free remuneration package will be offered commensurate with experience.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Note: This profile provides a market aligned view of this job’s typical core requirements, informed by Korn Ferry’s Success Profile methodology, and will evolve over time.</p><br><p>Please note, the grade and content for this Job may be subject to change. This will be reviewed and updated in system by the end of Q4. Delivers experienced quality guidance that supports effective delivery and consistent functional practice. Executes a wide range of quality activities that strengthen compliance, assurance and operational reliability. Reinforces adoption of GHD quality systems through accurate application of standards and tools. Develops capability by expanding advisory scope and strengthening professional judgement.</p><br><strong>Responsibilities</strong><p>Responsibilities describe the typical accountabilities and scope of work for this job,&nbsp; while recognising that individual objectives are set with the manager and may vary over time.</p><br><ul><li><strong>Audit Compliance:</strong> Manage a portfolio of audit assignments. Ensure that the team plans and delivers audits that cover identified risk areas, and that appropriate corrective actions are agreed on with auditees. Resolve issues arising from audits and refer serious or contentious issues to the audit program leader.</li><li><strong>Document Preparation:</strong> Edit document in line with organizational style guidelines and prepare information for publication.</li><li><strong>Information and Business Advice:</strong> Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.</li><li><strong>Personal Capability Building:</strong> Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.</li><li><strong>Quality Assurance Testing:</strong> Validate and interpret complex test data to evaluate and recommend the suitability of nonstandard materials or components. </li><li><strong>Quality Assurance Testing Design:</strong> Develop and validate complex new test methods and procedures for a product or operations segment, incorporating new technologies and meeting changing organizational, customer, and/or regulatory requirements.</li><li><strong>Quality Management System:</strong> Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.</li><li><strong>Work Scheduling and Allocation:</strong> Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.</li></ul><strong>Competencies</strong><p>Competencies describe the observable behaviours that differentiate effective performance in this job and guide expectations, feedback, and development discussions.</p><br><ul><li><strong>Financial Acumen</strong> – Interprets and applies key financial indicators to make better business decisions. For example, swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data. Adheres to relevant budgetary guidelines.</li><li><strong>Instills Trust</strong> – Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.</li><li><strong>Manages Complexity</strong> – Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.</li><li><strong>Optimizes Work Processes</strong> – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.</li><li><strong>Situational Adaptability</strong> – Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, sees even subtle cues to adapt; deploys a wide range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations.</li><li><strong>Tech Savvy</strong> – Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.</li></ul><strong>Skills</strong><p>Skills reflect the technical, professional, and functional capabilities required to perform the job effectively at the expected level, and guide assessment and development.</p><br><ul><li><strong>Assessment</strong> – Works at an advanced level to assimilate and understand data and information from various sources in order to draw appropriate conclusions and make relevant recommendations. Typically works independently and provides guidance.</li><li><strong>Auditing</strong> – Works with full competence to conduct audits, identifying exceptions, and developing specific solution or recommendations. Typically works without supervision and may provide technical guidance.</li><li><strong>Compliance software</strong> – Works with full competence to automate compliance tasks, maintain regulatory compliance, and generate reports for auditing purposes. Typically works without supervision and may provide technical guidance.</li><li><strong>Data Collection and Analysis - Quality Assurance</strong> – Works at an advanced level to collect, process, and analyze quality assurance data to ensure product and service excellence. Typically works independently and provides guidance.</li><li><strong>Data Management Techniques - Quality Assurance</strong> – Works at an advanced level to collect, analyze, and interpret quality data from various sources to identify trends, monitor defect rates, assess process effectiveness, and ensure adherence to quality standards and procedures. Typically works independently and provides guidance.</li><li><strong>Planning and Organizing</strong> – Works at an advanced level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works independently and provides guidance.</li><li><strong>Policy and procedures</strong> – Works at an advanced level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works independently and provides guidance.</li><li><strong>Procurement Quality Management</strong> – Works at an advanced level to design, implement and manage procurement quality control systems. Typically works independently and provides guidance.</li><li><strong>Project Quality Management</strong> – Works at an advanced level to establish and manage the quality policies, procedures, and responsibilities for a project or program that satisfies the needs for which it was undertaken. Typically works independently and provides guidance.</li><li><strong>Project Testing</strong> – Works at an advanced level to design, create and administer the test scripts associated with the delivery of the project, ensuring that the requirements are being met from a functional, design and user experience perspective. Typically works independently and provides guidance.</li><li><strong>Quality Assurance Methodologies</strong> – Works at an advanced level to implement rigorous quality assurance processes and procedures to ensure compliance with regulatory standards and adherence to good practices. Typically works independently and provides guidance.</li><li><strong>Quality System Management</strong> – Works with full competence to manage the quality management system. Typically works without supervision and may provide technical guidance.</li><li><strong>Requirements Creation and Verification</strong> – Works at an advanced level to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works independently and provides guidance.</li><li><strong>Review and Reporting</strong> – Works at an advanced level to create reports, and review reports created by others, for various audiences as relevant, in a lucid and effective manner, keeping in mind the purpose of reports. Typically works independently and provides guidance.</li><li><strong>Systems and Tools - Quality Assurance</strong> – Works at an advanced level to effectively utilize quality management software, testing tools, and other relevant technologies to identify, track, and resolve defects, ensuring adherence to quality standards and procedures. Typically works independently and provides guidance.</li></ul><strong>Education</strong><ul><li>Bachelor's Degree or Equivalent Level</li></ul><strong>Experience</strong><ul><li><strong>General Experience:</strong> Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (Over 6 years to 10 years)</li><li><strong>Managerial Experience:</strong> Basic experience of coordinating the work of others (4 to 6 months)</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>Job Summary</b> <br></span><p><span>The Office Manager – CEO Office provides executive, administrative, and business coordination support to the CEO, ensuring effective management of priorities, smooth day-to-day operations, and support for strategic and governance activities. The role supports leadership meetings, business planning, stakeholder coordination, internal events, and office governance processes, while maintaining confidentiality, professionalism, and alignment with internal policies and standards.</span></p><br><br> <p><span><strong>Strategy</strong></span><br><span>• &nbsp; &nbsp;Assist the CEO with the formulation of the country business strategy, ensuring alignment across functions, products, and stakeholders.&nbsp;</span><br><span>• &nbsp; &nbsp;Support strategic planning initiatives, management reporting, and business coordination activities within the CEO Office.</span></p><br><br> <p><span><strong>Business</strong></span><br><span>• &nbsp; &nbsp;Provide administrative and executive support to the CEO including calendar management, travel coordination, meeting scheduling, and correspondence management.&nbsp;</span><br><span>• &nbsp; &nbsp;Coordinate internal meetings, leadership engagements, and country-level initiatives.</span><br><span>• &nbsp; &nbsp;Support preparation of presentations, meeting materials, and business updates.&nbsp;</span><br><span>• &nbsp; &nbsp;Act as a point of contact between senior management and internal stakeholders to facilitate communication and coordination.&nbsp;</span></p><br><br> <p><span><strong>Processes</strong></span><br><span>• &nbsp; &nbsp;Manage Country Leadership Team (CLT) meetings including agenda preparation, coordination of materials, minute-taking, and follow-up on action items.</span><br><span>• &nbsp; &nbsp;Coordinate operational processes including procurement requests, vendor coordination, expense submissions, and activities within the CEO office in line with the internal policies and procedures.</span><br><span>• &nbsp; &nbsp;Support maintenance of governance records, trackers, and internal documentation.&nbsp;</span><br><span>• &nbsp; &nbsp;Coordinate and oversee the planning and delivery of country-level internal events, leadership engagements, and business initiatives.&nbsp;</span></p><br><br><b>Key Responsibilities</b> <br><p><span><strong>People &amp; Talent</strong></span><br><span>• &nbsp; &nbsp;Support collaboration across business and functional teams.</span><br><span>• &nbsp; &nbsp;Build and maintain effective working relationships with internal stakeholders across business and functional teams.</span><br><span>• &nbsp; &nbsp;Support team coordination and communication activities where required.</span></p><br><br> <p><span><strong>Risk Management</strong></span><br><span>• &nbsp; &nbsp;Support adherence to internal policies, governance standards, and regulatory requirements.</span><br><span>• &nbsp; &nbsp;Act as Conduct Champion for Qatar through attending monthly meetings with the Regional Conduct team and supporting coordination of Conduct Risk related activities and governance requirements.&nbsp;</span><br><span>• &nbsp; &nbsp;Act as Champion for Operational Continuity (OCiR) activities and follow-up actions where required.</span></p><br><br> <p><span><strong>Governance</strong></span><br><span>• &nbsp; &nbsp;Act as country coordinator for Power of Attorney (PoA) processes, ensuring proper documentation and stakeholder coordination.</span><br><span>• &nbsp; &nbsp;Support governance activities through coordination of management meetings, action tracking, and follow-up activities.&nbsp;</span><br><span>• &nbsp; &nbsp;Maintain governance records, meeting minutes, action trackers, and internal documentation.&nbsp;</span><br><span>• &nbsp; &nbsp;Maintain confidentiality and professionalism in handling sensitive information within the CEO Office.&nbsp;</span></p><br><br> <p><span><strong>Regulatory &amp; Business Conduct</strong></span><br><span>• &nbsp; &nbsp;Display exemplary conduct and live by the Group’s Values and Code of Conduct.&nbsp;</span><br><span>• &nbsp; &nbsp;Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</span><br><span>• &nbsp; &nbsp;Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</span></p><br><br> <br><p><span><strong>Key stakeholders</strong></span><br><span>• &nbsp; &nbsp;CEO &amp; Head of Coverage – Qatar&nbsp;</span><br><span>• &nbsp; &nbsp;Country Leadership Team (CLT) members</span><br><span>• &nbsp; &nbsp;Executive Assistants (EAs) and Business Planning Managers (BPMs) across countries and regions</span><br><span>• &nbsp; &nbsp;Corporate and Institutional Banking (CIB) teams</span><br><span>• &nbsp; &nbsp;Regional and Country COO / Governance teams</span><br><span>• &nbsp; &nbsp;Human Resources</span><br><span>• &nbsp; &nbsp;Operational Risk&nbsp;</span><br><span>• &nbsp; &nbsp;Finance</span><br><span>• &nbsp; &nbsp;Corporate Affairs / Communications</span><br><span>• &nbsp; &nbsp;Technology &amp; Operations</span><br><span>• &nbsp; &nbsp;Regional Conduct Team</span><br><span>• &nbsp; &nbsp;Operational Continuity / Business Continuity coordinators</span><br><span>• &nbsp; &nbsp;External vendors and service providers</span></p><br><br> <p><span><strong>Other Responsibilities</strong></span><br><span>• &nbsp; &nbsp;Embed Here for good and Group’s brand and values in [Qatar / CEO Office/CIB Corporate Coverage Management]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).</span></p><br><br><b>Skills and Experience</b> <br><p><span>• &nbsp; &nbsp;Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)&nbsp;</span><br><span>• &nbsp; &nbsp;Calendar and meeting management&nbsp;</span><br><span>• &nbsp; &nbsp;Meeting coordination and minute-taking&nbsp;</span><br><span>• &nbsp; &nbsp;Virtual collaboration tools proficiency&nbsp;</span></p><br><br><b>Qualifications</b> <br><p><span><strong>Education &nbsp; &nbsp; </strong>Bachelor’s Degree or Equivalent Professional Experience &nbsp;</span><br><span><strong>Training &nbsp; &nbsp; </strong>Training in Business Administration, Stakeholder Management, or Executive Support Preferred</span><br><span><strong>Certifications &nbsp; &nbsp; </strong>Microsoft Office Suite Proficiency Preferred&nbsp;</span><br><span><strong>Languages &nbsp; &nbsp; </strong>English, Arabic&nbsp;</span></p><br><br><b>About Standard Chartered</b> <br><p>We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p><br><br> <p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p><br><br> <p>Together we:</p><br><br> <ul> <li><b>Do the right thing</b>&nbsp;and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li> <li><b>Never settle,</b>&nbsp;continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li> <li><b>Are better together,</b>&nbsp;we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li> </ul><br><b>What we offer</b> <br><p><b>In line with our Fair Pay Charter,</b>&nbsp;we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p><br><br> <ul> <li><b>Core bank funding for retirement savings, medical and life insurance,</b>&nbsp;with flexible and voluntary benefits available in some locations.</li> <li><b>Time-off</b>&nbsp;including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li> <li><b>Flexible working</b>&nbsp;options based around home and office locations, with flexible working patterns.</li> <li><b>Proactive wellbeing support</b>&nbsp;through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,&nbsp;global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li> <li><b>A continuous learning culture</b>&nbsp;to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li> <li><b>Being part of an inclusive and values driven organisation,</b>&nbsp;one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li> </ul><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> Qatar </div> </div>

<p>Job Description Press space or enter keys to toggle section visibility Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels &amp; Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us. Your Role: Essential Duties and Responsibilities Supervise, train and inspect the performance of Laundry Attendants, Washers, Pressers and Uniform Attendants, ensuring that all procedures are completed to the hotel's standards. Assist in the laundry Department where necessary to ensure optimum service to guests. Ensure that standards are maintained at a superior level daily by checking, training and following the LQA, Forbes and Rosewood Brand standards. Take the initiative and work productively within any given period and must work well under pressure. Work flexible hours, including weekends and evenings if necessary. Maintain complete knowledge of the department and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level daily and demonstrate pride in the workplace with high-level commitment. Responsible for the punctual and professional collection and delivery of all guest laundry and dry-cleaning items. Count and verify all items collected against the laundry list provided by the guest. Ensure guest names, room numbers, and item counts are accurately recorded to avoid discrepancies Thoroughly check garments for any existing damage, stains, or items left in pockets (e.g., jewelry, cash) and report these to a supervisor immediately before processing. Confirm that specific instructions such as folding trousers, light starch, or folding shirts are perfectly adhered to. Ensure that all items for dry cleaning are correctly marked, Check and test garments for color fastening Check for any damage on received laundry prior to dry cleaning process Refill chemicals, clean filters and service the machines as needed Operate dry cleaning machine and ensure a high standard of dry cleaning Load and unload of dry-cleaning machines with correct load amount Ensure the proper operation of all machinery and report any defects Be full conversant with fire and safety procedures and adhere to them Operate Laundry Services and all machines according to specifications. While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles. Ensure proper organization in all areas, i.e. fold cleaned articles and stack into designated amounts by type and size. Ensure document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments in accordance with departmental specifications. Check and ensure clear lint and debris from drains, dryer filters and change filters as specified in departmental procedures. Breakdown and clean work areas/equipment according to departmental standards. Maintain cleanliness and organization of work areas at all times and in all circumstances as well as maintain organization of supply/storage closets in accordance with departmental procedures. Inspect all linen closets storage area regularly for proper linen par, and proper labeling on shelves. Report to the Laundry Manager, all faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems. Maintain accurate poundage records of dry cleaning and laundry according to departmental procedures. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates. Control associate s correct usage of chemicals, following the safety measures at all times. Take charge of special projects when required / instructed. Make sure to apply all emergencies procedures established in the Laundry Department in case of fire, bomb threat etc. Turn off the equipment before leaving the department and meet with all co-workers in the meeting point as soon as possible. All other duties as required. Standard Responsibilities Comply and adhere to the Rosewood company policies. Take on other tasks in addition of the ones stated, in a reasonable framework. Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained. Model the company s culture, vision, mission and core values at all times.</p><p><strong>Desired Candidate Profile</strong></p><p>Supervise, train and inspect the performance of Laundry Attendants, Washers, Pressers and Uniform Attendants, ensuring that all procedures are completed to the hotel's standards. Assist in the laundry Department where necessary to ensure optimum service to guests. Ensure that standards are maintained at a superior level daily by checking, training and following the LQA, Forbes and Rosewood Brand standards. Take the initiative and work productively within any given period and must work well under pressure. Work flexible hours, including weekends and evenings if necessary. Maintain complete knowledge of the department and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level daily and demonstrate pride in the workplace with high-level commitment. Responsible for the punctual and professional collection and delivery of all guest laundry and dry-cleaning items. Count and verify all items collected against the laundry list provided by the guest. Ensure guest names, room numbers, and item counts are accurately recorded to avoid discrepancies Thoroughly check garments for any existing damage, stains, or items left in pockets (e.g., jewelry, cash) and report these to a supervisor immediately before processing. Confirm that specific instructions such as folding trousers, light starch, or folding shirts are perfectly adhered to. Ensure that all items for dry cleaning are correctly marked, Check and test garments for color fastening Check for any damage on received laundry prior to dry cleaning process Refill chemicals, clean filters and service the machines as needed Operate dry cleaning machine and ensure a high standard of dry cleaning Load and unload of dry-cleaning machines with correct load amount Ensure the proper operation of all machinery and report any defects Be full conversant with fire and safety procedures and adhere to them Operate Laundry Services and all machines according to specifications. While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles. Ensure proper organization in all areas, i.e. fold cleaned articles and stack into designated amounts by type and size. Ensure document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments in accordance with departmental specifications. Check and ensure clear lint and debris from drains, dryer filters and change filters as specified in departmental procedures. Breakdown and clean work areas/equipment according to departmental standards. Maintain cleanliness and organization of work areas at all times and in all circumstances as well as maintain organization of supply/storage closets in accordance with departmental procedures. Inspect all linen closets storage area regularly for proper linen par, and proper labeling on shelves. Report to the Laundry Manager, all faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems. Maintain accurate poundage records of dry cleaning and laundry according to departmental procedures. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow associates. Control associate s correct usage of chemicals, following the safety measures at all times. Take charge of special projects when required / instructed. Make sure to apply all emergencies procedures established in the Laundry Department in case of fire, bomb threat etc. Turn off the equipment before leaving the department and meet with all co-workers in the meeting point as soon as possible. All other duties as required.</p>

About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for initiation, preparation, processing and execution of Global Structured Finance transactions for the Group’s Private, Corporate and Institutional (including government) clientele and thereby facilitating growth and expansion of the Corporate Banking business. Also, will act as the Transaction Officer who will be primarily responsible to ensure timely and proper execution of Global Structured Finance transactions assigned to him/ her by the VP of Loan Syndications & Distribution and EVP of Global Structured Finance. He / she will also be responsible for undertaking special tasks and assignments given by the VP of Loan Syndications & Distribution and EVP of Global Structured Finance.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Proactively participate in the formulation and implementation of strategies, business plans and budgets of the Unit in line with overall objectives of QNB Group. Support the Head of Loan Syndications & Distribution in the development of Key Performance Indicators (KPIs) for the purpose of performance monitoring and quality measurement of the Global Structured Finance Unit and monitor Unit’s achievements on periodic basis. Meet the Unit’s target budget and achieve all volume, revenue, and profit targets for Global Structured Financerelated transactions in accordance with QNB’s overall corporate banking budget and strategy. Supports credit related decision making process by ensuring availability of sound and quality information/ analysis necessary for accurate credit risk assessment and mitigation. Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the Bank. Manage all aspects of assigned transactions and products to maximize product potential and profitability. Implements KPI’s and best practices for VP Loan Syndications and Distribution Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent Customer (Internal & External): Primarily responsible for collection, analysis and storage of relevant business, financial and operational information on the Unit’s borrowers, transactions and bank counterparties and correspondents as required by KYC and other bank and regulatory policies and procedures. Conducts proactive gathering, analysis and reporting of market and business information (current market conditions and trends, competitor actions, customer preferences as well as other market and industry developments) through regularly interaction with key market participants (banks, major corporations, government entities) to collect general market intelligence and obtain feedback on QNB's position and stature in the local, regional and international markets. Ensures that relevant information obtained is provided to the concerned parties in the Bank for necessary action if any. Initiates, maintains and deepens relationships with banks, financial institutions, project sponsors and other market players who are active in Loan Syndications & Distribution in order to ensure QNB is well positioned to identify future business opportunities, benefit from business potential and meet business objectives related to Global Structured Finance activities. Continually keep abreast with the local, regional and international financial markets and economic environment to be informed about potential projects that could translate into possible business opportunities for the QNB Group. Maintains good team work, provide support, assistance and cooperation with other members of Global Structured Finance, both domestically and internationally. Builds and maintains strong and effective relationships with all other related units to achieve Group’s goals/objectives. Ensures prompt and efficient solution of operational and administrative problems and provides quick and satisfactory response on queries of customers and counterparties when required. Provides timely and accurate information to Group’s senior management, external and internal auditors and the Group’s compliance functions when required. To assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required Internal (Processes, Products, Regulatory): Responsible for regular and proactive interfacing with officers of Domestic and International Corporate Banking, Financial Institutions, Private Banking, Business Intelligence and Economic Research, as well as other QNB Group entities to identify potential Global Structured Finance transactions that can lead to business opportunities for the Unit. Acts as Primary Transaction Officer responsible for the structuring, credit processing, preparation, loan documentation, execution and distribution of assigned Global Structured Finance transactions. Primarily responsible to ensure prompt, efficient and timely performance, execution and delivery of required tasks related to Global Structured Finance activities. Provides administrative, operations and logistical support and supervision to Global Structured Finance team, Primarily responsible for data collection for, and preparation of, comprehensive credit proposals, credit and marketing presentations (including customer, business, project, market and or industry information), for new / prospective customers; or periodic reviews and or monitoring of existing customers, in accordance with Credit Policy and procedures of the Bank Performs comprehensive due diligence, reviews and analyses Global Structured Finance transactions, assigns transaction ratings. Provides recommendations and distribution strategies to the QNB’s decision making authorities. Primarily responsible for reviewing the credit worthiness and financial feasibility of the individual project financing proposals based on analysis of current and future market conditions, debt service capability of the expected cash flows and other financial information of the individual borrowers and projects. Ensure QNB’s interests are adequately safeguarded before recommending approval of the credit. Provides support to Relationship Manager in the preparation of Credit Summary Report, credit proposals and other credit and business memos, in accordance with Credit Policy and procedures and adequately address all relevant risk factors and ensure that international credit standards, procedures, requirements and practices are adhered to. Responsible for the preparation of Information Memorandum and other information to be provided to prospective lenders for the purpose of conducting their due diligence to enable them to participate in Global Structured Finance transactions arranged by QNB. Coordinates with internal and/ or external legal counsel to ensure that all legal and security documents required for the transactions are complete, prepared in proper format and comply with the highest international standards. Primarily responsible for the review, completion and execution of appropriate, legal and security documents, and other supporting documents as required by law for the respective Global Structured Finance transaction. Primarily responsible to ensure that transaction’s legal and security documents are legally binding and enforceable to protect the interests of the Bank, and ensures that all legal, credit and administrative requirements are met in accordance with Credit Policy, Regulatory convention and international market standards, practices and norms. Primarily responsible for the proper and efficient execution of Global Structured Finance deals, including communicating and interfacing with clients, banks and other third parties involved in Global Structured Finance transactions, in line with the function’s policies and procedures and in consideration of the Bank’s obligations towards its clients and bank counterparties. Liaises with the other parties comprising the project financing consortium, which would be dependent on the role assigned to the other parties within the consortium. Ensures that copies of duly executed Facility Agreement and other legal and security documents, including conditions precedent, are immediately provided to Credit Department and Agency Unit as per procedures of the Bank. Responsible for collating and storing information on the Unit's transactions, activities, and performance in a timely, accurate and efficient manner as required by the existing procedures. Maintains and updates data base for Unit’s activities, customer contacts, existing and potential clients’ information, transactions and deal pipelines, banking opportunities and other relevant and critical information for the Unit. Provides support to Relationship Manager for conducting required periodic reviews and updates for existing Global Structured Finance transactions’ performance, and other risk assessment techniques in line with Credit Risk Policies and requirements. Maintains and updates standard and user friendly business and financial reports using an internal data warehouse and all relevant public information sources as per Global Structured Finance Unit team requirement and inquiries. Responsible for preparation and delivery of periodic as well as ad hoc MIS reports on transactional and Unit performance against approved business plans, budgets, goals and objectives. Supports the Unit, by providing technical, operational, credit and management guidance and supervision, to enable them to perform their functions and responsibilities efficiently and effectively. Is responsible for preparing, and periodically updating as per Unit’s requirements, QNB Credentials, Marketing presentations, Market update Reports, League Tables, Work in Progress, Deals Done and Deals Turned down reports and other industry and market reports that record market activities and QNB’s participation in such transactions and ranking in the industry. Implement the ‘one-point of contact’ approach to respond to and resolve all customer’s and other parties’ needs and queries pertaining to Global Structured Finance transactions. Performs cross selling activities to enhance QNB’s overall relationship with customers by coordinating activities with other QNB units/ departments. Ensures adherence to all QNB Group policies procedures and regulatory requirements. Interprets and applies customer research and feedback into tangible product development initiatives by providing inputs to relevant units of the QNB Group. Ensures provision of timely and accurate information to Department Head to be given to the QNB's senior management team, external and internal auditors and the Group's compliance function as and when required or appropriate. Represent the Bank at professional and industry organizations/ venues to ensure dissemination of knowledge of QNB's offerings relating to Global Structured Finance. Performs any other tasks assigned by the direct manager pertaining to Corporate and Institutional Banking Division or QNB’s Global Structured Finance activities. Learning & Knowledge: Takes responsibility for self-development as well as acquiring and upgrading skills and knowledge required to fulfillment of one's duties. Ensures that he/she keeps abreast with latest technical, financial, industry and market developments affecting his / her job responsibilities in particular and the business and operations of the Bank in general. Accepts supervision, training, guidance and mentorship from Head of Global Structured Finance to ensure job functions, work output and customer interface are conducted in the highest internationally accepted market standards. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time<br><br>Education And Experience Requirements<br><br> University graduate (bachelor) with High Scholastic Achievements. At least 12 years of relevant experience in a corporate banking industry or related fields. Major in Law, Banking, Finance, Accounting, Economics, Business Administration or Marketing required. MBA preferred but not required Well-informed of the market dynamics and competitive structure, industry environment, practices and rules and regulations for the corporate banking customer segment. Advanced skills in financial analysis and financial modelling preferred. Excellent people relationship and team management skills Ability to work in teams with people from diverse cultural backgrounds Strong analytical and organizational skills Strong customer service orientation and dedication High Integrity, professionalism and self-management Self-motivated and hardworking<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate

Total Rewards & Organizational Development Team Leader???? Location: Qatar???? Industry: Diversified Group / Multiple Business Units???? Employment Type: Full-Time???? Company: Confidential About the Role We are seeking an experienced Total Rewards & Organizational Development Team Leader to lead and support the design, implementation, and continuous improvement of compensation, benefits, performance management, organizational development, and employee engagement initiatives across a large and diverse organization. The role will partner closely with HR leadership and business stakeholders to ensure reward and OD programs are aligned with business objectives, market practices, internal equity, and organizational growth. Key Responsibilities Total Rewards & Compensation Lead compensation and benefits programs, ensuring internal equity and external competitiveness. Conduct salary benchmarking, market analysis, and compensation reviews. Support salary structures, grading, job evaluation, allowances, incentives, and reward frameworks. Develop and maintain compensation policies, guidelines, and governance. Provide data-driven recommendations to HR leadership on reward decisions. Monitor compensation trends and recommend improvements based on market and business requirements. Organizational Development Lead OD initiatives aligned with business strategy and organizational priorities. Support organizational structure reviews, workforce planning, job design, and role clarity. Develop and implement competency frameworks, career pathways, and succession planning initiatives. Drive employee engagement and organizational effectiveness initiatives. Support change management and organizational transformation projects. Performance Management Manage and continuously improve the performance management framework. Support goal-setting, KPI development, performance reviews, calibration, and development planning. Partner with HR Business Partners and business leaders to improve performance management practices. HR Analytics & Governance Develop HR dashboards, reports, and analytics related to compensation, performance, workforce, and organizational effectiveness. Analyze HR data and provide actionable insights to senior management. Ensure compliance with internal HR policies, governance standards, and Qatar labor requirements. Maintain confidentiality and accuracy of sensitive compensation and employee information. Team Leadership Lead and develop the Total Rewards & OD team. Establish priorities, workflows, KPIs, and service standards for the function. Coach team members and ensure timely delivery of HR projects and business requirements. Collaborate with HRBP, Talent Acquisition, Learning & Development, HR Operations, and Finance teams. Requirements Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Finance, or a related discipline. Professional HR certification such as CIPD, SHRM, Worldat Work or equivalent is an advantage.7+ years of progressive HR experience, with strong exposure to Total Rewards, Compensation & Benefits, Performance Management, and Organizational Development. Previous experience in a Team Lead / Senior Specialist / Managerial HR role is preferred. Strong knowledge of compensation structures, job evaluation, salary benchmarking, grading, incentives, and benefits. Experience working within large, complex, multi-business-unit organizations is highly desirable. Strong HR analytics and reporting capabilities. Experience with SAP Success Factors or other HRIS platforms is preferred. Strong stakeholder management and communication skills. Excellent analytical, problem-solving, and project management abilities. Qatar/GCC HR experience is highly preferred. Key Competencies Total Rewards & Compensation Organizational Development Performance Management Job Evaluation & Grading Salary Benchmarking HR Analytics Workforce Planning Succession & Career Planning Employee Engagement Change Management Stakeholder Management Team Leadership What We Offer Opportunity to work within a large and diversified organization in Qatar Exposure to strategic HR and organization-wide transformation initiatives Leadership responsibility across Total Rewards and Organizational Development Competitive compensation and benefits package

Job Description <div> <p>We invite you to join the world of luxury hospitality at Raffles &amp; Fairmont Doha as our new Housekeeping Manager.</p> <p>The Housekeeping Manager is responsible for leading the housekeeping operation across the two properties, ensuring exceptional standards of cleanliness, presentation, guest comfort, service, and operational efficiency. The role requires strong leadership, attention to detail, and close coordination with Front Office, Engineering, Laundry, and other departments. </p> <p> <strong>Key Responsibilities:</strong> </p> <ul> <li>Lead and manage daily housekeeping operations across guest rooms, suites, public areas, and back-of-house areas</li> <li>Ensure all rooms and public areas consistently meet Raffles and Fairmont luxury service and cleanliness standards</li> <li>Supervise, coach, motivate, and develop housekeeping supervisors, room attendants, housepersons, and other team members</li> <li>Plan staffing, schedules, room assignments, daily workload, and departmental priorities</li> <li>Conduct regular inspections of guest rooms, suites, public areas, VIP rooms, and turn-down service</li> <li>Coordinate closely with Front Office to ensure accurate room status and timely room readiness</li> <li>Monitor and control housekeeping inventory, including linen, amenities, cleaning supplies, chemicals, and equipment</li> <li>Coordinate with Engineering to report and follow up on maintenance issues and room defects</li> <li>Handle guest requests, complaints, preferences, and service recovery in a professional manner</li> <li>Ensure compliance with hotel standards, health and safety regulations, hygiene, sanitation, and fire safety procedures</li> <li>Support recruitment, onboarding, training, performance management, and development of housekeeping colleagues</li> <li>Monitor departmental productivity, quality standards, operational KPIs, and cost control</li> <li>Implement deep-cleaning schedules, preventive maintenance programs, and continuous improvement initiatives</li> <li>Maintain effective communication and coordination with Front Office, Engineering, Laundry, and other hotel departments</li> <li>Ensure proper handling and control of lost and found items</li> <li>Promote teamwork, employee engagement, and a positive service culture</li> <li>Support sustainability initiatives and minimize wastage of water, energy, chemicals, and supplies</li> <li>Ensure consistent delivery of exceptional guest experiences in line with Raffles and Fairmont brand standards</li></ul></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <strong>What will you bring to this role?</strong> </p> <ul> <li>Bachelor s degree or diploma in Hotel Management, Hospitality Management, or a related field</li> <li>Minimum 3 5 years of housekeeping experience in a luxury hotel environment, with supervisory or management experience</li> <li>Previous experience in a five-star or luxury hospitality property is highly preferred</li> <li>Strong knowledge of housekeeping operations, room inspections, cleaning standards, and luxury guest service</li> <li>Proven leadership, team management, coaching, and training skills</li> <li>Excellent communication and interpersonal skills</li> <li>Strong organizational, planning, and problem-solving abilities</li> <li>Good knowledge of health, safety, hygiene, and sanitation standards</li> <li>Experience with housekeeping systems and hotel property management systems</li> <li>Strong understanding of inventory management, cost control, and departmental budgeting</li> <li>Ability to work under pressure in a fast-paced luxury hotel environment</li> <li>Strong attention to detail and commitment to quality</li> <li>Proficiency in English; additional languages are an advantage</li> <li>Previous experience in Qatar or the Middle East is an advantage</li> <li>Embrace the Raffles &amp; Fairmont brand promise and luxury in your role and in all your interactions</li> <li>Foster an inclusive environment where every individual feels valued and respected</li> <li>Create an environment where colleagues are empowered, supported and recognized</li></ul></div>

Vacancy Overview<br><br>Engineering Lead (Piping) <br><br>Airswift is an international workforce solutions provider within the energy, process, and infrastructure industries. Airswift serves as a strategic partner to our clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with the unique needs of our clients. With over 1,000 employees and 9,000 contractors operating in over 70 countries, our geographical reach and pool of talent available is unmatched in the industry.<br><br>Airswift is seeking for Engineering Lead (Piping) to work in Qatar with a major Oil & Gas Company. <br><br>Job Purpose<br><br>Provide technical and discipline support for all piping and layout engineering activities related to Ethane recovery project through integrated FEED and EPC phases ensuring that designs, studies and engineering deliverables comply with approved industry standards, safety requirements and operational objectives throughout the project lifecycle. Support technical assurance, discipline capability development, resource planning, and the evaluation and approval of deviations, while advising project teams and stakeholders to ensure safe, reliable and fit technical solutions.<br><br>Qualifications<br><br>Bachelor’s degree in engineering<br><br>Knowledge And Experience<br><br>8 years of experience in Engineering roles, including 4 years in the oil & gas industry, including 1 year in a supervisory or acting role, or oversight of contractor sub-contractors/service/vendor personnel. Basic knowledge of 3D Modelling software (PDS/SP3D). Senior Piping and Layout Engineering supervisory level with a broad knowledge of NGL Design and Engineering execution on projects including design standards, specifications, codes, safety criteria, offshore facilities design, construction and operations. FEED and EPC have detailed design experience with large utilities systems in Inlet facilities. Skill / knowledge in application of International his area of expertise<br><br>RESPONSIBILITY <br><br>Lead the piping engineering discipline skill pool recommending the allocation of technical authorities and ensuring the provision of high-quality technical services to projects. Approve and endorse process engineering designs through delegated technical authorities in accordance with approved standards, codes, and specifications at all stages of the project life cycle. Review and assess concepts, studies, and detailed designs to assess technical suitability, compliance with standards and alignment with end user operational objectives and recommend optimized technical solutions as required. Develop and sustain technical competencies within the discipline by supporting capability building, knowledge transfer and continuous professional development of process engineering resources. Provide technical input to project execution strategies to ensure alignment with discipline and technical requirements, design philosophies and safety and operability standards. Recommend resources planning and deployment to meet the project execution requirements including technical input to recruitment mobilization and competency validation for process personnel. Advise and guide project teams on all piping and layout engineering matters throughout all stages of projects that is from concept, FEED, detailed design, construction, commissioning and startup phases. Plan and coordinate the activities of piping and layout engineers to ensure timely and effective delivery of technical services of technical services to project execution and operational support teams. Support discipline head in managing discipline standards and technical assurance, including implementation of standardization initiatives and compliance oversight across projects. Approve and endorse technical deviations, waivers and variations to approved guidelines, codes, standards and practices within the limits of delegated engineering authority.

???? Welcome to Your Next Adventure!<br><br>We are looking for an Agent Tools Strategy & Operations Specialist to own the tooling and processes that power our support agents — and to make every agent faster, more accurate, and more effective.<br><br>This role sits at the intersection of operations and product. You will define what our agent tools need to do, streamline the processes agents follow, and partner with Product and Engineering to build and improve the systems that make seamless, semi-automated support possible. You will ultimately move the classic support metrics — handle time, first contact resolution, and quality — but through a process and tooling lens, not through direct management of the agent team.<br><br>This is a strategic, data-driven position. We are looking for a brilliant generalist who can deeply own the agent-experience problem space today while evolving into broader CX strategic initiatives as the organization grows.<br><br>???? What You’ll Get Your Hands On<br><br>Own the Agent Tooling & Process Problem End-to-End<br><br>Understand, at an operations level, what agents need from their tools — and translate that into clear functional requirements and roadmaps. Map and streamline the end-to-end processes agents follow, removing friction, manual steps, and rework. Own the strategy and operations of core tooling capabilities such as case management and routing, agent assignment and capacity management, customer identification, and consolidation of fragmented tools into a unified workflow. Identify where semi-automation, templating, and guided workflows can reduce effort and error.<br><br>Partner with Product & Engineering to Build the Tools<br><br>Define product feature requirements and roadmaps together with Product and Engineering. Develop project plans across stakeholder groups to ensure successful development and deployment of features. Act as the quality-assurance arm of development — flag critical quality blockers and risks ahead of feature launches. Drive continuous improvement post-launch through defect tracking and remediation.<br><br>Drive Support Operations Metrics Through Tooling<br><br>Move the core support metrics — average handle time (AHT), first contact resolution (FCR), resolution time, and quality — by improving processes and tools rather than managing people. Build reporting and diagnostics that connect tooling and process changes to metric movement. Design experiments and pilots to validate that a tooling or process change actually improves agent efficiency and customer outcomes before scaling it.<br><br>Use Data to Drive Decisions<br><br>Leverage SQL, dashboards, and analytics tools to uncover where agents lose time and where processes break down. Quantify the impact of tooling gaps and prioritize the highest-leverage improvements. Build frameworks to monitor agent efficiency KPIs and early-warning signals.<br><br>Contribute as a CX Generalist<br><br>Support other strategic CX initiatives such as service quality improvements, journey redesign, and operational excellence programs. Contribute to building scalable frameworks, SOPs, and playbooks for support operations. Adapt as priorities evolve — this role is designed to grow with the business<br><br>????‍♂️ The Magic You Bring<br><br>4–6 years of experience in Support Operations, Product Operations, Customer Experience, Strategy, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments. Strong analytical skills — ability to structure ambiguous problems and break them down into actionable components. Hands-on experience working with data (SQL, Excel, BI tools). Experience gathering requirements and partnering with Product and Engineering to ship tools or features. A process-improvement mindset — you instinctively look for ways to streamline, standardize, and automate. Strong stakeholder management and communication skills. Comfort working in ambiguity and ownership-driven environments. A bias for action and strong follow-through.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br> Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br> Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br> Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br> Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br> It's All About People: “Be a team player; together we are stronger.”<br><br>Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<p><br></p><p>About the Role</p><p>We are looking for a Senior Infrastructure / Roads / Underground Services Engineer to work under the Programme Management Business Group, providing project management and construction supervision services. The Senior Infrastructure / Roads / Underground Services Engineer will assist the Project Manager and/or Resident Engineer in administering the operational functions of the day-to-day infrastructure, road, drainage, and underground utility activities on the project. The role will include reviewing design submissions, shop drawings, method statements, material submittents, RFIs, technical queries, and construction activities to ensure compliance with approved drawings, specifications, contract requirements, applicable standards, and authority requirements. The Senior Infrastructure / Roads / Underground Services Engineer will coordinate multidisciplinary reviews and site inspections covering roads, pavements, grading, drainage, and underground utility networks. The role will support resolution of non-conformances and technical issues, coordinate with clients, stakeholders, contractors, and utility authorities, and monitor compliance with project quality, HSE, programme, and KPI requirements.</p><p>Responsibilities</p><ul><li>Assist the Package Lead in performing the construction duties on site.</li><li>Lead and coordinate technical reviews and construction supervision activities for roads, civil infrastructure, drainage, and underground services.</li><li>Review infrastructure design submissions, shop drawings, method statements, material submittals, RFIs, and technical queries.</li><li>Review geometric road design, pavement design and rehabilitation, internal road networks, access roads, road cross-sections, grading, traffic management, and road safety requirements.</li><li>Review and coordinate potable water, fire water, sewerage, foul drainage, stormwater, irrigation, electrical duct bank, cable corridor, and telecommunications networks.</li><li>Review utility corridors, service crossings, utility diversions, and interfaces with existing and proposed infrastructure.</li><li>Review site grading, earthworks, surface-water management, and flood-mitigation requirements.</li><li>Coordinate multidisciplinary design reviews, utility interfaces, and clash-resolution activities.</li><li>Conduct site inspections and verify that construction works comply with approved drawings, specifications, contract requirements, and applicable standards.</li><li>Review contractor progress records, inspection records, quality documentation, and testing results.</li><li>Support the identification, resolution, and close-out of Non-Conformance Reports (NCRs) and other technical issues.</li><li>Liaise with clients, stakeholders, contractors, and relevant utility authorities regarding technical requirements and approvals.</li><li>Monitor compliance with project specifications, applicable standards, HSE requirements, and project KPIs.</li><li>Review as-built drawings, operation and maintenance information, and close-out documentation.</li><li>Support package management, progress monitoring, and technical reporting.</li><li>Perform other responsibilities associated with this position as may be appropriate.</li></ul><p>Join a team that values knowledge-sharing, mentorship, and professional excellence.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience &amp; Qualifications</p><ul><li>Bachelor s degree in Civil Engineering from an accredited university.</li><li>MME/UPDA registration in Qatar preferred.</li><li>Professional membership with ICE, ASCE, CIHT, or an equivalent professional institution is desirable.</li><li>Minimum 12 years of overall experience in civil and infrastructure engineering.</li><li>Minimum 5 years of experience in the design, review, construction supervision, or PMC delivery of infrastructure projects.</li><li>Proven experience in roads and highways design, utility corridor planning, underground services coordination, drainage and stormwater systems, and infrastructure development projects.</li><li>Experience in Qatar or GCC projects is strongly preferred.</li><li>Strong knowledge of Qatar Construction Specifications, Ashghal infrastructure design requirements, Kahramaa requirements, and applicable international road and utility standards.</li><li>Proficiency in AutoCAD and Civil 3D; experience with MicroStation, InfraWorks, BIM/Revit coordination, and Microsoft Office is preferred.</li><li>Strong technical review, analytical, communication, leadership, stakeholder-management, and technical report-writing skills.</li><li>Ability to lead multidisciplinary reviews and work effectively in a PMC environment.</li></ul>

Job Description<br><br>To ensure an effective and smooth direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals<br><br>Responsibilities<br><br> Lead the planning, execution, monitoring, and closing of assigned projects. Develop and maintain project plans, schedules, resource allocations, and project documentation. Coordinate project activities across cross-functional teams to ensure timely delivery of project milestones and objectives. Monitor project scope, schedule, quality, and risks, and implement corrective actions when required. Facilitate project meetings, workshops, and status review sessions with internal and external stakeholders. Track project progress and prepare regular status reports, dashboards, and presentations for management and stakeholders. Identify, assess, and manage project risks, issues, dependencies, and change requests throughout the project lifecycle. Ensure project deliverables meet quality standards, business requirements, and customer expectations. Collaborate with business units, vendors, consultants, and technical teams to resolve issues and remove project roadblocks. Support procurement, contract management, and vendor coordination activities when applicable. Maintain effective communication with stakeholders and ensure alignment with project objectives and organizational priorities. Manage stakeholder expectations and ensure timely escalation of critical issues and decisions. Mentor junior team members and promote collaboration, accountability, and high-performance project delivery<br><br>Qualifications<br><br> Bachelor's degree in Project Management, Information Technology, Engineering, or related field. Minimum of 4-7 years of relevant experience in project management, project coordination, or PMO environments. Proven experience managing medium-scale projects and coordinating cross-functional teams. Experience in stakeholder engagement and executive-level reporting. Demonstrated experience in risk management, issue resolution, and project governance. PMP, PRINCE2, Agile, Scrum Master, or equivalent project management certification is preferred.<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Your day to day</strong></span></span></p><br><p><span><span><strong>General Cashiering</strong></span></span></p><br><span><span>•</span></span><span><span>Collects the cashier’s envelopes from the “Drop Safe Deposit Box” each morning and counts the contents in the presence of a witness.</span></span><br><span><span>•</span></span><span><span>Receives and bank all cheques received, including those received in the mail.</span></span><br><span><span>•</span></span><span><span>Banked the previous day’s collection at the hotel’s bank accounts on the daily basis</span></span><br><span><span>•</span></span><span><span>Prepares “Daily General Cashier Report” and forwards it to Income Auditor for verification.</span></span><br><span><span>•</span></span><span><span>Provide some small money for Front Office Cashier that required for money change.</span></span><br><span><span>•</span></span><span><span>Verifies all cash receipts, foreign currency receipts which are used in numerical sequence to ensure collections are accounted for.</span></span><br><span><span>•</span></span><span><span>Ensure adherence to all cash and banking policy based on the voco® Doha West Bay Suites Accounting Standards Manual.</span></span><br><span><span>•</span></span><span><span>Disburses all authorized petty cash vouchers and submits for reimbursement at least once weekly.</span></span><br><span><span>•</span></span><span><span>Monitor the fluctuations of exchange rates and amends the Front Desk Exchange Rates notice accordingly on the daily basis.</span></span><br><span><span>•</span></span><span><span>Maintains a permanent record of all cash overages and shortages by individual cashier on a daily basis and submits this report to the Finance Manager for monthly review and signature.</span></span><br><span><span>•</span></span><span><span>Carry out spot check on the entire house bank from time to time.</span></span><br><span><span>•</span></span><span><span>Keeps the safe closed at all times and fully locked when unattended regardless of the length of time involved.</span></span><br><span><span>•</span></span><span><span>Prepares petty cash journal voucher weekly.</span></span><br><span><span>•</span></span><span><span>Prepares Cash Receipt Journal every end of the month.</span></span><br><span><span>•</span></span><span><span>Carries out any other duties as required by the hotel’s management.</span></span><br><p><span><span><strong>Paymaster</strong></span></span></p><br><span><span>•</span></span><span><span>Supervise monthly payrolls with accuracy and timely payment of associates’ salaries, benefits and other related payments.</span></span><br><span><span>•</span></span><span><span>Regular monitoring of time and attendance system ensuring proper accounting of all payroll related accruals.</span></span><br><span><span>•</span></span><span><span>Preparing month-end JV interface to Financial System.</span></span><br><span><span>•</span></span><span><span>Preparing monthly payroll reconciliation.</span></span><br><span><span>•</span></span><span><span>Ensure that payroll policies and procedures of the Rabban Suites West Bay Doha are followed.</span></span><br><span><span>•</span></span><span><span>Compile and input payroll data for hourly employee payroll.</span></span><br><span><span>•</span></span><span><span>Analyze, prepare and input payroll data for all personnel.</span></span><br><span><span>•</span></span><span><span>Facilitate management and employee understanding of payroll procedures.</span></span><br><span><span>•</span></span><span><span>Ensure compliance with all applicable Qatar labor law.</span></span><br><span><span>•</span></span><span><span>Solve problems concerning payroll, answer inquiries, and enforce payroll policies.</span></span><br><span><span>•</span></span><span><span>Prepare final settlement calculation for the leaving employees.</span></span><br><span><span>•</span></span><span><span>Assist with compiling and preparing payroll various related reports.</span></span><br><span><span>•</span></span><span><span>File and prepare personnel records for storage annually.</span></span><br><p><span><span>Perform other related duties as required and assigned by management.</span></span></p><br><p><span><span><strong>What we need from you</strong></span></span></p><br><p><span><span><strong>RESPONSIBLE BUSINESS</strong></span></span></p><br><span><span>•</span></span><span><span>Contribute in improving P&amp;P’s related to General Cashiering, Inventory and Insurance process as directed by the Finance Manager.</span></span><br><span><span>•</span></span><span><span>Coordinate Finance schedules with all programs including annual leaves.</span></span><br><p><span><span><strong>PEOPLE</strong></span></span></p><br><span><span>•</span></span><span><span>Oversee work performance of new colleagues when it comes to posting, audit and balance reporting.</span></span><br><span><span>•</span></span><span><span>Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees.</span></span><br><p><span><span><strong>GENERAL</strong></span></span></p><br><span><span>•</span></span><span><span>Communicate effectively with all other departments</span></span><br><span><span>•</span></span><span><span>Be able to identify problems and determine solutions</span></span><br><span><span>•</span></span><span><span>Attend meetings, training sessions and any other required meeting or training session.</span></span><br><span><span>•</span></span><span><span>Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.</span></span><br><span><span>•</span></span><span><span>Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.</span></span><br><span><span>•</span></span><span><span>Accountable for all cash in hand. Receive and disburse cash and ensure that they are properly accounted for.</span></span><br><span><span>•</span></span><span><span>Reconcile Bank Book with Bank Statement daily</span></span><br><span><span>•</span></span><span><span>Effective Inventory management</span></span><br> </div>

???? Welcome to Your Next Adventure! The Cybersecurity Manager is responsible for the day-to-day management and execution of Snoonu's cybersecurity operations, translating the strategy, policies, and priorities set by the Head of Cybersecurity into consistent, well-run security capabilities across security operations, vulnerability management, incident response, application and cloud security oversight, identity security, and governance execution. The role operates as the operational backbone of the cybersecurity function, managing security engineers, analysts, and specialists on a day-to-day basis, ensuring controls are implemented correctly, risks are tracked and remediated on schedule, and security processes run reliably and efficiently. Working closely with the Head of Cybersecurity, and in regular contact with Technology, Product, IT, Data, and business stakeholders, the Cybersecurity Manager ensures that security initiatives are delivered on time, that operational risk is visible and managed, and that the team executes against the priorities defined by cybersecurity leadership. The role combines hands-on technical oversight with team leadership, acting as the primary point of escalation for operational security matters and freeing the Head of Cybersecurity to focus on strategy, governance, and executive-level risk management.???? What You’ll Get Your Hands OnOperational Leadership & Program Execution Translate the cybersecurity strategy and roadmap set by the Head of Cybersecurity into operational plans, priorities, and day-to-day execution schedules. Coordinate execution across security operations, vulnerability management, application security, cloud security, and identity security workstreams. Track progress of security initiatives, projects, and remediation activities, and escalate delays, resourcing gaps, or emerging risks to the Head of Cybersecurity. Ensure security processes, runbooks, and procedures are documented, current, and consistently followed by the team. Support planning and reporting on cybersecurity capacity, workload, and resourcing needs. Security Operations & Incident Response Manage day-to-day security monitoring and detection activities, ensuring alerts are triaged, investigated, and resolved within agreed timelines. Act as the operational incident commander for security incidents, coordinating containment, investigation, and remediation, and escalating significant or high-severity incidents to the Head of Cybersecurity promptly. Ensure incident documentation, timelines, and lessons-learned reports are completed for all incidents. Coordinate and participate in incident-response tabletop exercises and technical simulations. Vulnerability & Exposure Management Manage the day-to-day vulnerability management program across applications, infrastructure, cloud, and endpoints. Ensure vulnerabilities are triaged, prioritized, assigned, and tracked to remediation against agreed SLAs. Coordinate with engineering, infrastructure, and platform teams to drive timely remediation of critical and high-risk findings. Monitor overdue items, recurring weaknesses, and exceptions, and escalate material or stalled risks to the Head of Cybersecurity. Support coordination of penetration tests, scans, and security assessments, and track resulting findings to closure. Application, Cloud & Dev Sec Ops Security Oversight Oversee day-to-day implementation of application security and Dev Sec Ops practices, including code scanning, dependency checks, and secure release gates. Monitor cloud security posture and coordinate remediation of misconfigurations, excessive permissions, and exposed assets with infrastructure and platform teams. Support engineering and product teams with practical security guidance during design and development, escalating architecture-level or higher-risk decisions to the Head of Cybersecurity. Track adoption and effectiveness of security tooling embedded in CI/CD pipelines and development workflows Identity, Access & Data Security Oversee operational execution of access reviews, joiner/mover/leaver processes, and privileged-access controls. Monitor for dormant accounts, excessive privileges, and access-control weaknesses, and drive remediation with system and application owners. Support implementation of data-security controls, including access control, encryption, and data-loss-prevention monitoring. Support investigation of suspected data-exposure or unauthorized-access incidents. Governance, Compliance & Third-Party Security Execution Support execution of the security governance framework, ensuring policies, standards, and procedures defined by the Head of Cybersecurity are implemented and followed operationally. Coordinate evidence collection, audits, and assessments related to ISO/IEC 27001, PCI DSS, and other applicable frameworks. Track findings from audits and assessments through to remediation, and maintain accurate compliance records. Coordinate day-to-day third-party security assessments and monitor remediation of vendor-related risks. Security Awareness & Reporting Coordinate delivery of security awareness training, phishing simulations, and role-specific enablement programs. Track behavioral metrics and awareness-program effectiveness, and report trends to the Head of Cybersecurity. Prepare regular operational reporting on security metrics, KPIs, incidents, vulnerabilities, and remediation status for the Head of Cybersecurity and relevant stakeholders. Team Leadership & Development Directly manage and coach a team of security analysts, engineers, and specialists across security operations, vulnerability management, and related functions. Set clear day-to-day expectations, priorities, and performance objectives for the team, aligned with direction from the Head of Cybersecurity. Conduct performance reviews, identify development needs, and support career growth for team members. Support hiring, onboarding, and knowledge continuity within the team. Foster a culture of ownership, technical excellence, and collaboration within the operational security team.???? ♂️ The Magic You Bring Bachelor's / Master’s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Engineering, or a related discipline, or equivalent relevant professional experience.4-7 years of experience in the cybersecurity field, including prior experience leading or coordinating a team or workstream. Hands-on experience across several security domains such as security operations, vulnerability management, incident response, application security, cloud security, or identity and access management. Practical experience managing security tools, processes, and day-to-day operations in a technology-driven organization. Working knowledge of cloud environments, modern software-development practices, CI/CD, and enterprise application architectures. Experience supporting security governance, audits, or compliance activities. Strong organizational, coordination, and problem-solving skills, with the ability to manage multiple priorities under time pressure. Good communication skills, with the ability to work effectively with technical teams and non-technical stakeholders. Technical & Functional Competencies Security operations and incident response management. Vulnerability and exposure management. Application, cloud, and Dev Sec Ops security oversight. Identity and privileged-access security. Data security and data-loss prevention. Security governance, audit, and compliance support (ISO 27001, PCI DSS). Third-party security assessment coordination. Security awareness program management. Security metrics, reporting, and KPI tracking. Team leadership and operational management.

???? Welcome to Your Next Adventure!<br><br>Most finance teams report the score. We help write it. As Business Finance Specialist - Commercial (Marketplace), you’ll be the finance co-pilot to the Marketplace GM - partnering mainly Commercial, but also across Finance, Strategy, Product and Marketing to drive how we win with restaurant partners and users. You’re the one who challenges the commission rate, models the partnership, calls out the margin trap, and tells the P&L story to leadership before they ask. If you’re the kind of finance person who’d rather be in the room when decisions get made than reading about them on a deck the next day, please keep reading.<br><br>???? What You’ll Get Your Hands On<br><br>Sit next to the Marketplace GM as their finance co-pilot - in the weekly commercial steering meetings, in the strategy debates, in the rooms when the call gets made Own the Marketplace P&L end-to-end and the story behind it: GMV, category margins, contribution margin, all the way to the bottom line Partner with Category Managers to shape category strategy, assortment calls, supplier negotiations, and the joint plans that actually move the business Push back on commercial assumptions when the numbers say something different - and bring the analysis to back it up Turn messy P&L dynamics into one-page narratives that GMs and leadership can actually act on Lead the financial case for new bets - category launches, new partners, supplier deals, exclusivities, and growth plays - with sharp ROI, payback, and risk framing Co-own promo strategy with Commercial: model the discount impact, the basket math, the category margin, the supplier-funded vs. own-funded mix Spot the risks and opportunities in the Marketplace P&L before they show up in the actuals - and bring the fix Build and own the BI, dashboards, and data plumbing that bring the commercial P&L to life - turning messy data into the scorecards and self-serve insights the GM and leadership team actually run the business off<br><br>????‍♂️ The Magic You Bring<br><br>Strong FP&A, commercial finance, or business partnering foundation - with a track record of being the finance person commercial leaders actually want in the room Sharp grip on revenue models, unit economics, take-rate, category margins, and supplier economics - you know which lever moves what Advanced Excel / Google Sheets and zero fear of large, messy datasets Can tell a story with numbers, and has the presence to hold the room at GM and leadership level Opinionated but constructive - happy to push back when the numbers tell a different story than the narrative Built to operate in fast, ambiguous, high-growth environments where structure gets built as you go<br><br>✨ Bonus Points If You Have<br><br>7+ years in FP&A, commercial finance, or business finance - ideally in q-commerce, grocery/retail, marketplaces, e-commerce, or other tech-enabled consumer businesses - partnering directly with Commercial or Category Management leaders You know category and supplier economics, pricing, promo mechanics, and supplier-funded structures well enough to know where margin gets made and where it leaks Hands-on with enterprise planning tools (TM1 / IBM Planning Analytics or similar) and BI tools (Power BI, Tableau); CMA, CFA, ACCA, or CPA (done or in progress) is a plus<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary <br> <p>The Associate, Data Science plays a foundational role in supporting data science initiatives across the bank. The role involves working under the guidance of senior team members to build and deploy machine learning models, conduct exploratory data analysis, and generate data-driven insights to solve business problems. The associate collaborates with business units to understand requirements, supports model development, and contributes to building scalable data science assets that align with QNB’s strategic goals.</p><br> <br> <br><br> Main Responsibilities <br> <p>A. Shareholder &amp; Financial: - Support the development and tracking of KPIs to measure impact of data science initiatives. - Assist in delivering data analytics solutions that drive business efficiency and revenue growth. - Take part in the overall QNB Data &amp; Analytics strategy execution. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent. </p><br><p>B. Customer (Internal &amp; External): - Work with internal stakeholders to understand business needs and translate them into data problems. - Assist in preparing clear, concise, and insightful reports or dashboards for business users. - Support model testing and deployment activities, ensuring stakeholder alignment and timely delivery. - Ensure activities are conducted in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve significant improvements in turnaround times. - Provide precise and timely data to external and internal auditors, compliance teams, financial control, and risk management when required. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. </p><br><p>C. Internal (Processes, Products, Regulatory): - Support the AVP and other senior data scientists in developing machine learning and statistical models. - Prepare and clean large datasets for analysis and modelling purposes. - Contribute to the implementation of AI/ML pipelines and production-ready solutions. - Document methodologies, outcomes, and learnings for reproducibility and scaling. - Develop predictive models using a variety of advanced machine learning techniques to extract meaningful insights. - Research and implement cutting-edge techniques and tools in data analytics and artificial intelligence to streamline data analysis processes and enhance decision-making. - Identify and implement new statistical or mathematical methodologies as required for specific data-driven projects. - Build robust data-driven models to address complex business questions and employ large-scale experimentation, analysis, and visualization techniques to generate efficient and repeatable insights. </p><br><p>D. Learning &amp; Knowledge: - Stay updated on the latest trends in machine learning, AI, and analytics tools. - Participate in training programs and learning sessions to build advanced analytics capability. - Proactively seek feedback and mentorship from senior team members. - Seek out opportunities to stay current with advancements in data analytics fields. - Initiate regular meetings within the Application Development department focused on discussing progress, resolving issues, and addressing concerns related to AI and data analytics projects.</p><br> <br> <br><br> Education and Experience Requirements <br> <p>- Bachler Degree University in data science, Computer Science, Mathematics, Engineering, or a related field. </p><br><p>- Familiarity with machine learning techniques, data wrangling, and model evaluation practices. </p><br><p>- High Level knowledge in data science tools like Python, R and Jupiter notebooks is desirable.</p><br> <br> <br> </div>

<p>Turner &amp; Townsend are looking to recruit a Cost Manager, to join our Real Estate team in Qatar working on a wide range of projects, often large and complex, which could include Data Centre's and Commercial office projects, which are primarily new build but could include fit out and refurbishment. With a leading market client base and a varied portfolio of projects, this is an exciting time to join the growing business unit and develop a career with Turner &amp; Townsend. You will be working within a professional and ambitious team, where you will receive excellent support but also have the opportunity to demonstrate working on your own initiative.</p><p>Key Accountabilities:</p><ul><li>Demonstrate exceptional measurement capability for building and MEP works, where accuracy and efficiency directly impact project success and client confidence.</li><li>Leverage your in-depth knowledge of market prices and building/MEP works pricing to deliver competitive, commercially astute estimates that win business and protect margins.</li><li>Produce detailed, meticulously prepared Bills of Quantities that form the foundation of successful project delivery and client satisfaction.</li><li>Skillfully manage post-contract cost variances, lead change control processes, and process interim applications with precision and commercial acumen, ensuring projects remain on track financially.</li><li>Take personal ownership of all work produced, maintaining the highest standards of accuracy and attention to detail that reflect Turner &amp; Townsend's reputation for excellence.</li><li>Collaborating effectively with commission leads to ensure timely, accurate production of reports and information that drive informed decision-making.</li><li>Interface confidently with clients, contractors, and fellow consultants, positioning yourself as a trusted advisor and integral member of the project team.</li><li>Demonstrate ambition and initiative to progress your career to the next level, taking on increasingly complex responsibilities and mentoring opportunities within our growing business unit.</li></ul><p>Key Experience Required:</p><ul><li>Good knowledge of and experience in the Real Estate / Property sector working for a professional cost consultancy.</li><li>Solid experience and capability of pre-contract services from feasibility through to tendering, measurement and pricing of building and MEP works for estimating and preparation of Bills of Quantities.</li><li>Experience of post-contract services, interim applications, change management processes and variation valuation.</li><li>Experience of working with standard form contracts, FIDIC preferred and knowledge of contract procedures.</li><li>Professional approach and confident in performing your role.</li><li>Ability to work with contractors' personnel with confidence and assurance.</li></ul><p>Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people s lives. Working in partnership makes it possible to deliver the world s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: www.turnerandtownsend.com</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree qualified in Quantity Surveying or similar.</li><li>Professional membership is an advantage i.e. MRICS.</li><li>Minimum 5 years experience in similar roles, such as Data Centres.</li><li>Good knowledge of the construction industry and technical matters.</li><li>Knowledge of CostX (BIM experience is an advantage).</li></ul>

<p><br></p><p><b>About the Position</b></p><p>Job Purpose: The Area Manager &amp; Deputy Compliance Officer is responsible for driving the commercial performance and operational excellence of multiple stores while ensuring compliance with company policies, regulatory requirements and internal governance standards. The role combines leadership of retail operations with oversight of compliance, risk management, audits and policy implementation to safeguard the company s reputation, assets, and business objectives.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Retail Operations &amp; Sales</p><ul><li>Manage the overall performance of assigned stores and ensure achievement of sales and productivity targets.</li><li>Monitor daily store operations, customer service standards, visual merchandising, inventory levels, and operational efficiency.</li><li>Review sales reports and key performance indicators (KPIs) and implement action plans to improve business performance.</li><li>Ensure effective stock management, inventory accuracy, and loss prevention.</li><li>Support new store openings, promotional activities, and product launches.</li><li>Conduct regular store visits to ensure consistent implementation of company standards.</li></ul><p>Leadership &amp; People Management</p><ul><li>Lead, coach, and develop Store Managers and retail teams to achieve business objectives.</li><li>Conduct performance reviews and provide ongoing coaching and feedback.</li><li>Identify training and development needs and support succession planning.</li><li>Ensure adequate staffing levels and effective workforce utilization.</li></ul><p>Compliance &amp; Governance</p><ul><li>Assist in implementing and monitoring the Company s compliance framework across all assigned stores.</li><li>Ensure compliance with company policies, SOPs, Qatar Labor Law, health &amp; safety requirements, and applicable regulatory standards.</li><li>Conduct periodic compliance inspections and operational audits.</li><li>Identify compliance risks and recommend corrective and preventive actions.</li><li>Monitor implementation of audit findings and ensure timely closure of corrective actions.</li><li>Maintain accurate compliance records, reports, and supporting documentation.</li></ul><p>Risk Management &amp; Investigations</p><ul><li>Support investigations relating to policy violations, operational irregularities, inventory discrepancies, fraud, or ethical concerns.</li><li>Promote a culture of integrity, accountability, and ethical business practices.</li><li>Assist in identifying operational risks and implementing mitigation measures.</li></ul><p>Customer Experience</p><ul><li>Ensure delivery of exceptional customer service across all stores.</li><li>Resolve escalated customer complaints professionally and promptly.</li><li>Monitor customer feedback and implement service improvement initiatives.</li></ul><p>Reporting</p><p>Prepare and submit periodic reports covering:</p><ul><li>Sales performance</li><li>Store operational performance</li><li>Compliance inspections</li><li>Audit findings</li><li>Inventory and shrinkage</li><li>Staff productivity</li><li>Customer satisfaction</li><li>Risk and compliance updates</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Achievement of Sales and Profit Targets</li><li>Store Operational Audit Score ( 95%)</li><li>Compliance Audit Score ( 95%)</li><li>Inventory Accuracy</li><li>Shrinkage within Company Target</li><li>Customer Satisfaction / Mystery Shopper Results</li><li>Timely Closure of Audit and Compliance Findings</li><li>Employee Productivity and Performance</li><li>Staff Training Completion</li><li>Regulatory Compliance with Zero Major Violations</li></ul><p>Qualifications &amp; Experience</p><ul><li>Bachelor s Degree in Business Administration, Retail Management or a related discipline.</li><li>7 10 years of experience in luxury retail, perfumes, cosmetics retail.</li><li>Minimum 3 years in a multi-store management role.</li><li>Experience in compliance, internal audit, governance, or operational controls is preferred.</li><li>Strong knowledge of retail operations and applicable Qatar labor and commercial regulations.</li></ul><p>Competencies</p><ul><li>Retail Operations Management</li><li>Sales &amp; Business Development</li><li>Leadership &amp; Team Development</li><li>Compliance &amp; Corporate Governance</li><li>Risk Assessment &amp; Internal Controls</li><li>Inventory &amp; Loss Prevention</li><li>Customer Relationship Management</li><li>Financial &amp; Commercial Acumen</li><li>Problem Solving &amp; Decision Making</li><li>Communication &amp; Negotiation Skills</li><li>Report Writing &amp; Analytical Skills</li><li>High Integrity, Accountability, and Confidentiality</li></ul><p>Authority</p><p>The position is authorized to:</p><ul><li>Monitor operational and compliance standards across assigned stores.</li><li>Recommend corrective actions to improve business and compliance performance.</li><li>Escalate significant operational or compliance risks to senior management.</li><li>Coordinate with HR, Finance, Internal Audit, Legal, and Store Management to ensure effective implementation of company policies and operational excellence.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in Business Administration, Retail Management or a related discipline.</li><li>7 10 years of experience in luxury retail, perfumes, cosmetics retail.</li><li>Minimum 3 years in a multi-store management role.</li><li>Experience in compliance, internal audit, governance, or operational controls is preferred.</li><li>Strong knowledge of retail operations and applicable Qatar labor and commercial regulations.</li></ul>

???? Welcome to Your Next Adventure!<br><br>We are looking for an Agent Tools Strategy & Operations Specialist to own the tooling and processes that power our support agents — and to make every agent faster, more accurate, and more effective.<br><br>This role sits at the intersection of operations and product. You will define what our agent tools need to do, streamline the processes agents follow, and partner with Product and Engineering to build and improve the systems that make seamless, semi-automated support possible. You will ultimately move the classic support metrics — handle time, first contact resolution, and quality — but through a process and tooling lens, not through direct management of the agent team.<br><br>This is a strategic, data-driven position. We are looking for a brilliant generalist who can deeply own the agent-experience problem space today while evolving into broader CX strategic initiatives as the organization grows.<br><br>???? What You’ll Get Your Hands On<br><br>Own the Agent Tooling & Process Problem End-to-End<br><br>Understand, at an operations level, what agents need from their tools — and translate that into clear functional requirements and roadmaps. Map and streamline the end-to-end processes agents follow, removing friction, manual steps, and rework. Own the strategy and operations of core tooling capabilities such as case management and routing, agent assignment and capacity management, customer identification, and consolidation of fragmented tools into a unified workflow. Identify where semi-automation, templating, and guided workflows can reduce effort and error.<br><br>Partner with Product & Engineering to Build the Tools<br><br>Define product feature requirements and roadmaps together with Product and Engineering. Develop project plans across stakeholder groups to ensure successful development and deployment of features. Act as the quality-assurance arm of development — flag critical quality blockers and risks ahead of feature launches. Drive continuous improvement post-launch through defect tracking and remediation.<br><br>Drive Support Operations Metrics Through Tooling<br><br>Move the core support metrics — average handle time (AHT), first contact resolution (FCR), resolution time, and quality — by improving processes and tools rather than managing people. Build reporting and diagnostics that connect tooling and process changes to metric movement. Design experiments and pilots to validate that a tooling or process change actually improves agent efficiency and customer outcomes before scaling it.<br><br>Use Data to Drive Decisions<br><br>Leverage SQL, dashboards, and analytics tools to uncover where agents lose time and where processes break down. Quantify the impact of tooling gaps and prioritize the highest-leverage improvements. Build frameworks to monitor agent efficiency KPIs and early-warning signals.<br><br>Contribute as a CX Generalist<br><br>Support other strategic CX initiatives such as service quality improvements, journey redesign, and operational excellence programs. Contribute to building scalable frameworks, SOPs, and playbooks for support operations. Adapt as priorities evolve — this role is designed to grow with the business<br><br>????‍♂️ The Magic You Bring<br><br>4–6 years of experience in Support Operations, Product Operations, Customer Experience, Strategy, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments. Strong analytical skills — ability to structure ambiguous problems and break them down into actionable components. Hands-on experience working with data (SQL, Excel, BI tools). Experience gathering requirements and partnering with Product and Engineering to ship tools or features. A process-improvement mindset — you instinctively look for ways to streamline, standardize, and automate. Strong stakeholder management and communication skills. Comfort working in ambiguity and ownership-driven environments. A bias for action and strong follow-through.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>We are looking for an Agent Tools Strategy & Operations Specialist to own the tooling and processes that power our support agents — and to make every agent faster, more accurate, and more effective.<br><br>This role sits at the intersection of operations and product. You will define what our agent tools need to do, streamline the processes agents follow, and partner with Product and Engineering to build and improve the systems that make seamless, semi-automated support possible. You will ultimately move the classic support metrics — handle time, first contact resolution, and quality — but through a process and tooling lens, not through direct management of the agent team.<br><br>This is a strategic, data-driven position. We are looking for a brilliant generalist who can deeply own the agent-experience problem space today while evolving into broader CX strategic initiatives as the organization grows.<br><br>???? What You’ll Get Your Hands On<br><br>Own the Agent Tooling & Process Problem End-to-End<br><br>Understand, at an operations level, what agents need from their tools — and translate that into clear functional requirements and roadmaps. Map and streamline the end-to-end processes agents follow, removing friction, manual steps, and rework. Own the strategy and operations of core tooling capabilities such as case management and routing, agent assignment and capacity management, customer identification, and consolidation of fragmented tools into a unified workflow. Identify where semi-automation, templating, and guided workflows can reduce effort and error.<br><br>Partner with Product & Engineering to Build the Tools<br><br>Define product feature requirements and roadmaps together with Product and Engineering. Develop project plans across stakeholder groups to ensure successful development and deployment of features. Act as the quality-assurance arm of development — flag critical quality blockers and risks ahead of feature launches. Drive continuous improvement post-launch through defect tracking and remediation.<br><br>Drive Support Operations Metrics Through Tooling<br><br>Move the core support metrics — average handle time (AHT), first contact resolution (FCR), resolution time, and quality — by improving processes and tools rather than managing people. Build reporting and diagnostics that connect tooling and process changes to metric movement. Design experiments and pilots to validate that a tooling or process change actually improves agent efficiency and customer outcomes before scaling it.<br><br>Use Data to Drive Decisions<br><br>Leverage SQL, dashboards, and analytics tools to uncover where agents lose time and where processes break down. Quantify the impact of tooling gaps and prioritize the highest-leverage improvements. Build frameworks to monitor agent efficiency KPIs and early-warning signals.<br><br>Contribute as a CX Generalist<br><br>Support other strategic CX initiatives such as service quality improvements, journey redesign, and operational excellence programs. Contribute to building scalable frameworks, SOPs, and playbooks for support operations. Adapt as priorities evolve — this role is designed to grow with the business<br><br>????‍♂️ The Magic You Bring<br><br>4–6 years of experience in Support Operations, Product Operations, Customer Experience, Strategy, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments. Strong analytical skills — ability to structure ambiguous problems and break them down into actionable components. Hands-on experience working with data (SQL, Excel, BI tools). Experience gathering requirements and partnering with Product and Engineering to ship tools or features. A process-improvement mindset — you instinctively look for ways to streamline, standardize, and automate. Strong stakeholder management and communication skills. Comfort working in ambiguity and ownership-driven environments. A bias for action and strong follow-through.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

<p><br></p><p>Job Purpose We are seeking an experienced Program Manager to join Qatar Charity's international operations. The successful candidate may be assigned to one of Qatar Charity's field offices worldwide and will be responsible for leading the planning, implementation, monitoring, and evaluation of humanitarian and development programs and projects. The Program Manager plays a key role in translating Qatar Charity's strategic objectives into impactful programs and projects that address humanitarian needs, support sustainable development, and deliver measurable results while ensuring compliance with organizational standards, donor requirements, and approved budgets.</p><p>Key Responsibilities • Lead humanitarian and development needs assessments using appropriate research, analysis, and assessment methodologies. • Develop high-quality program and project proposals in accordance with donor requirements and Qatar Charity standards. • Design and maintain detailed implementation plans, work schedules, and monitoring frameworks. • Ensure projects are delivered on time, within scope, and within approved budgets. • Monitor program performance and implement corrective actions where necessary. • Establish and apply appropriate tools and methodologies to measure project outcomes and impact. • Ensure compliance with legal, administrative, technical, and donor requirements throughout project implementation. • Manage project scope, schedules, budgets, risks, and resources effectively. • Coordinate with implementing partners, contractors, consultants, and internal stakeholders to ensure successful delivery of projects. • Monitor partner performance and ensure compliance with contractual obligations. • Prepare and review periodic technical reports for headquarters, donors, and relevant stakeholders. • Facilitate communication and collaboration with government entities, donors, UN agencies, NGOs, and other partners. • Identify implementation challenges and risks, develop mitigation plans, and escalate critical issues when required. • Supervise technical teams and ensure activities are implemented according to established standards and objectives. • Oversee project closure processes, including handover procedures, final evaluations, and comprehensive technical and financial reporting. • Develop and maintain a database of donors and funding opportunities within the country of assignment. • Build and maintain strong relationships with donors, implementing partners, and key stakeholders.</p><p>Additional Information: • The selected candidate may be assigned to any Qatar Charity field office worldwide based on organizational needs. • The role requires a high degree of flexibility, adaptability, and willingness to work in diverse cultural and operational contexts.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications&amp; Requirements:</b> <ul><li>Bachelor's degree in Business Administration, Project Management, International Development, Humanitarian Studies, or a related field.</li><li>Master's degree is considered an advantage.</li><li>Professional certifications such as PMP, PRINCE2, or equivalent are desirable.</li><li>Minimum 7 years of progressive experience in humanitarian, development, NGO, or international organizations.</li><li>Excellent English language skills; Arabic, French or any additional languages are an asset.</li><li>Proven experience managing humanitarian and development programs and projects.</li><li>Strong experience in project design, proposal development, donor reporting, monitoring, and evaluation.</li><li>Experience managing grants and donor-funded projects.</li><li>Experience working with multiple stakeholders, including government entities, donors, and implementing partners.</li><li>Experience in emergency response and humanitarian programming is highly desirable.</li><li>Willingness to be assigned to any Qatar Charity field office worldwide.</li></ul><b>Skills &amp; Competencies</b> <ul><li>Strategic planning and program management.</li><li>Project cycle management and results-based management.</li><li>Proposal writing and donor engagement.</li><li>Monitoring, evaluation, accountability, and learning (MEAL).</li><li>Risk management and problem-solving.</li><li>Strong analytical and reporting skills.</li><li>Budget management and resource planning.</li><li>Excellent communication, negotiation, and diplomacy skills.</li><li>Stakeholder and partnership management.</li><li>Team leadership and coordination.</li><li>Strong computer skills, including Microsoft Office and project management tools.</li><li>Ability to work effectively under pressure and in challenging environments.</li></ul>