Retail Jobs in Qatar
1037 Jobs Found
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<span><br>POSITION SUMMARY<br>Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.<br>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<br>Company Description<br><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.</p><br><p><strong>About Fairmont Doha</strong></p><br><p>Experience contemporary luxury with timeless hospitality at Fairmont Doha, an iconic destination set within the landmark Katara Towers in Lusail.</p><br><p>Fairmont Doha is a celebration of modern elegance, vibrant energy, and heartfelt service. As part of a globally respected luxury hospitality brand, we are dedicated to creating meaningful moments that reflect both the spirit of Doha and the warmth of genuine hospitality.</p><br><p>At Fairmont, we believe in welcoming the world with sincerity and style. Our colleagues are empowered to deliver exceptional experiences through intuitive service, attention to detail, and a deep sense of pride in what we do.</p><br><p>Joining Fairmont Doha means becoming part of a dynamic and inclusive team where individuality is valued, growth is encouraged, and every day brings the opportunity to create memorable guest experiences that feel both personal and extraordinary.</p><br><p><strong>About the Application Process</strong></p><br><p>At Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Employee Dining Supervisor.</p><br><p>As the Employee Dining Supervisor, you will oversee the daily operations of the Employee Dining Room/Restaurant, ensuring a welcoming, efficient, and hygienic dining experience for all colleagues. You will lead and motivate the team, maintain exceptional food safety and service standards, and work closely with the culinary team to deliver a diverse, nutritious, and high-quality dining program. This role plays an important part in fostering colleague satisfaction by creating a positive and engaging dining environment that reflects the service excellence and luxury standards of Raffles & Fairmont Doha.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Supervise the day-to-day operations of the Employee Dining Restaurant, ensuring smooth, efficient, and professional service</li><li>Lead, coach, and motivate the Employee Dining team to deliver a positive and welcoming dining experience for all Heartists</li><li>Monitor food presentation, quality, freshness, and portion control to ensure consistency and adherence to brand standards</li><li>Coordinate closely with the Culinary team to ensure timely replenishment of food items and effective menu execution</li><li>Ensure the dining area, buffet stations, service areas, and equipment are maintained in a clean, organized, and hygienic condition at all times</li><li>Enforce compliance with HACCP, food safety, sanitation, and health and safety regulations</li><li>Conduct regular inspections to ensure operational standards and cleanliness are consistently maintained</li><li>Prepare duty rosters, manage daily staffing requirements, and monitor attendance to ensure adequate coverage</li><li>Train, mentor, and evaluate team members, supporting their development through ongoing coaching and performance feedback</li><li>Monitor inventory of operating supplies, equipment, and disposables, and coordinate replenishment as required</li><li>Assist in controlling departmental costs by minimizing waste and promoting efficient use of resources</li><li>Address Heartist feedback, requests, and concerns promptly and professionally to enhance colleague satisfaction</li><li>Maintain accurate operational records, including temperature logs, cleaning schedules, and other compliance documentation</li><li>Support the planning and execution of themed dining events, seasonal promotions, and colleague engagement activities</li><li>Collaborate with the People & Culture, Culinary, and Engineering teams to ensure the Heartist Dining Restaurant operates efficiently and provides an exceptional colleague experience</li><li>Perform any other duties assigned by management in support of departmental and hotel operations</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role?</strong></p><br><ul><li>Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field preferred</li><li>Minimum of 2–3 years of supervisory experience in Food & Beverage operations, preferably in employee dining, staff cafeteria, or restaurant operations within a luxury hotel</li><li>Strong leadership and team management skills with the ability to motivate and develop colleagues</li><li>Sound knowledge of food safety, HACCP, hygiene, and sanitation standards</li><li>Excellent organizational and time management skills with the ability to manage multiple priorities</li><li>Strong communication and interpersonal skills with a guest- and colleague-focused approach</li><li>Proficient in Microsoft Office applications and familiar with point-of-sale (POS) systems</li><li>Ability to work flexible shifts, including weekends and public holidays, as required</li><li>Strong problem-solving skills with the ability to make sound operational decisions</li><li>Fluency in English is required; additional languages are an asset</li><li>Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li></ul> </div>
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<span>Cold Email Outreach Specialist / Outbound Lead Generation Representative Position Type: Full-Time, Remote Working Hours: U.<br>S. Client Business Hours Location: Remote (Middle East) About the Role We’re hiring a highly proactive and performance-driven Cold Email Outreach Specialist to generate qualified pipeline through strategic outbound email campaigns.<br> This role is responsible for the full outbound email workflow — from prospect research and list building to campaign launch, deliverability management, optimization, and lead qualification.<br> You’ll play a key role in helping sales teams generate consistent outbound opportunities through data-driven outreach and personalized messaging.<br> This is not a passive list-sending role.<br> We’re looking for someone who understands cold email deeply, knows how to maintain inbox health and deliverability, and can continuously optimize campaigns to improve reply rates and conversions.<br> The ideal candidate is analytical, organized, technically capable, and comfortable balancing creativity with measurable performance outcomes.<br> What You’ll Own Prospect Research & List Building • Build highly targeted prospect lists using Apollo, ZoomInfo, LinkedIn Sales Navigator, Crunchbase, and similar tools • Segment prospects by ICP, industry, role, company size, and geography • Validate and clean lead data using tools like NeverBounce, ZeroBounce, or Clearout • Maintain organized prospect databases and outreach tracking systems Cold Email Campaign Execution • Write compelling cold email copy, subject lines, and CTAs tailored to target audiences • Build and launch multi-step outbound campaigns across 4–8 touchpoints • Personalize messaging using prospect, company, and industry insights • Monitor campaigns daily and optimize based on engagement and performance metrics Deliverability & Inbox Health • Manage domain warmup and inbox reputation using Instantly, Lemlist, Mailwarm, Smartlead, or similar platforms • Monitor spam scores, bounce rates, sender reputation, and deliverability metrics • Rotate inboxes and sending accounts to maintain campaign performance • Troubleshoot deliverability issues proactively before performance drops Campaign Optimization & Reporting • A/B test subject lines, messaging, CTAs, and send times • Track open rates, positive reply rates, bounce rates, and conversion metrics • Continuously optimize messaging and targeting strategies based on data • Maintain organized reporting dashboards and outreach documentation Lead Qualification & CRM Management • Monitor campaign replies and categorize prospect responses accurately • Identify and route qualified leads to sales teams with proper context and notes • Maintain accurate CRM records inside HubSpot, Salesforce, Zoho, or similar systems • Ensure all engagement data remains clean and organized Compliance & Best Practices • Ensure campaigns comply with CAN-SPAM, GDPR, and CCPA standards • Maintain suppression lists and opt-out processes correctly • Follow outbound best practices to protect sender reputation and campaign performance What Makes You a Great Fit • Strong persuasive and concise copywriting skills • Highly analytical and performance-driven mindset • Comfortable working with outbound tools and technical deliverability systems • Organized, proactive, and execution-focused • Strong attention to detail with campaign monitoring and reporting • Comfortable testing, iterating, and optimizing continuously Required Experience & Skills • 1–2 years of experience in cold email outreach, outbound lead generation, SDR, or outbound marketing roles • Hands-on experience with tools such as Apollo, Instantly, Lemlist, Smartlead, or Woodpecker • Experience writing outbound email copy and managing campaigns • Strong Excel or Google Sheets skills for prospect and campaign management • Excellent written English communication skills Preferred Experience • Experience managing deliverability and inbox health at scale • Familiarity with DNS setup, SPF, DKIM, and DMARC basics • Experience generating outbound pipeline for B2B SaaS, agencies, or service businesses • Experience working closely with SDR or Account Executive teams • Familiarity with outbound automation and CRM workflows What a Typical Day Looks Like A Cold Email Outreach Specialist’s day revolves around building pipeline through outbound campaigns and performance optimization.<br> You will: • Research and build targeted prospect lists • Launch and monitor cold email sequences • Review deliverability metrics and inbox health • Optimize messaging, targeting, and campaign structure • Manage replies and qualify interested prospects • Update CRM systems and maintain campaign documentation In short: you own outbound email execution, ensuring campaigns are optimized, deliverability stays healthy, and qualified opportunities consistently flow into the sales pipeline.<br> Key Metrics for Success (KPIs) • Open rates consistently meeting or exceeding benchmarks • Positive reply rates and qualified conversations generated • Bounce rates maintained below acceptable thresholds • Consistent outbound campaign execution and optimization • CRM accuracy and lead tracking completeness • Growth in qualified outbound pipeline opportunities Interview Process • Initial Phone Screen • Video Interview with Pavago Recruiter • Practical Assessment (Cold Email Sequence Exercise) • Client Interview • Offer & Background Verification #ColdEmail #OutboundMarketing #LeadGeneration #SDR #B2BMarketing #EmailOutreach #SalesDevelopment #RemoteJobs #Apollo #Instantly #HubSpot #LinkedInSalesNavigator #OutboundSales</span> </div>
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<span>Property Management Sales Executive – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours (EST Required) About the Role At Pavago, one of our clients is hiring a Property Management Sales Executive to convert qualified property owners and real estate investors into long-term property management clients.<br> This is a true closing role—not prospecting or appointment setting.<br> You’ll work exclusively with qualified inbound and company-provided leads, guiding prospects through the sales process, presenting tailored property management solutions, handling objections, and closing signed management agreements.<br> If you’re a confident closer with experience in property management or real estate sales and enjoy turning opportunities into long-term client relationships, this role is built for you.<br> What You’ll Own Sales Closing & Deal Management Contact company-provided qualified leads and initiate sales conversations.<br> Lead discovery calls, presentations, and pricing discussions.<br> Convert qualified prospects into signed property management clients.<br> Confidently ask for the business and close opportunities.<br> Handle objections and negotiate terms professionally.<br> Ensure a seamless transition from signed agreement to onboarding.<br> Full Sales Cycle Management Manage the sales process from initial contact through signed agreement.<br> Quickly qualify opportunities and prioritize high-conversion prospects.<br> Drive deals forward while maintaining momentum throughout the sales cycle.<br> Maintain ownership of deal progression and timely follow-up.<br> Coordinate contract execution after closing.<br> Client Needs Analysis & Solution Selling Understand the needs and challenges of: Property owners Landlords Real estate investors Recommend property management solutions based on portfolio size and investment goals.<br> Clearly communicate the value, ROI, and benefits of the company’s services.<br> Build urgency while maintaining a consultative sales approach.<br> Pipeline & CRM Management Maintain accurate CRM records throughout the sales cycle.<br> Update deal stages, notes, and follow-up activities consistently.<br> Track pipeline health and forecast opportunities accurately.<br> Ensure CRM data remains organized and up to date.<br> What Makes You a Strong Fit Natural closer who enjoys negotiating and winning business.<br> Strong consultative selling skills.<br> Confident presenting value to property owners and investors.<br> Results-driven with excellent follow-through.<br> Comfortable working independently in a remote environment.<br> Organized with strong pipeline management skills.<br> Excellent verbal communication and relationship-building abilities.<br> Required Experience & Skills Experience 2+ years of closing experience in: Property Management Real Estate Sales Proven history of closing deals—not just generating leads or setting appointments.<br> Experience selling directly to: Property owners Landlords Real estate investors Core Skills Strong understanding of: Property management services Pricing models Client expectations Excellent objection-handling and negotiation skills.<br> Ability to communicate value clearly and guide prospects toward confident buying decisions.<br> Experience using CRM platforms to manage sales pipelines.<br> Self-motivated with strong ownership and accountability.<br> Nice-to-Have Experience selling residential or commercial property management services.<br> Familiarity with property management software and CRM platforms.<br> Knowledge of real estate investment strategies and rental property operations.<br> Experience working with U.<br>S.-based clients.<br> What a Typical Day Looks Like Contact qualified property management leads.<br> Conduct discovery calls and sales presentations.<br> Present customized management solutions.<br> Handle objections and negotiate agreements.<br> Follow up with active opportunities.<br> Update CRM records and forecast pipeline activity.<br> Coordinate signed agreements with internal operations teams.<br> In short: You’ll turn qualified opportunities into long-term property management clients while owning every stage of the closing process.<br> Key Metrics for Success (KPIs) Number of deals closed Lead-to-client conversion rate Sales cycle length Average contract value Revenue generated Pipeline accuracy and CRM discipline Why Join Us?<br> Focus exclusively on closing qualified opportunities.<br> No cold prospecting or appointment setting.<br> Direct impact on revenue and company growth.<br> Fully remote work environment.<br> Performance-driven culture with long-term career opportunities.<br> Opportunity to advance into: Senior Sales Executive Sales Manager Business Development Manager Director of Sales Interview Process Spark Hire Intro Video (3–5 minutes) Client Interview Offer & Onboarding What Happens After You Apply After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video .<br> This is the first step in our hiring process and can be completed whenever it’s convenient for you.<br> Instead of multiple initial screening calls, you’ll have one opportunity to introduce yourself, discuss your experience closing property management or real estate deals, explain your sales approach, and share examples of how you’ve handled objections, negotiated agreements, and consistently converted qualified leads into signed clients.<br> Your video will be reviewed by the hiring team before moving to the client interview.<br> You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.<br> Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.<br> Apply Now If you’re an experienced closer who understands property management sales, thrives in consultative conversations, and enjoys turning qualified opportunities into long-term client relationships, we’d love to hear from you.<br> Apply today and help drive the growth of a leading property management business.<br></span> </div>
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<span><br>POSITION SUMMARY<br>This position that focuses on supporting the day-to-day activities in Housekeeping, and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.<br>Managing Housekeeping Operations and Budgets<br>Ensures knowledge and understanding of OSHA regulations are up to date.<br>Oversees all lost and found procedures.<br>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. <br>Inventories stock to ensure adequate supplies.<br>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.<br>Works effectively with the Engineering department on guest room maintenance needs.<br>Understands and complies with loss prevention policies and procedures.<br>Ensures all employees have proper supplies, equipment and uniforms.<br>Assists in supervising an effective inspection program for all guestrooms and public space.<br>Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.<br>Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.<br>Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.<br>Ensuring Exceptional Customer Service<br>Handles guest problems and complaints seeking assistance from supervisor as necessary.<br>Assists in the review of comment cards and guest satisfaction results with employees.<br>Sets a positive example for guest relations.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 5 years of related work experience.<br>Supervisory Experience: At least 3 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<br>Company Description<br><br><p>Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.</p><br><br>Job Description<br><br><p>Job Summary</p><br><p>Our Habitas Ras Abrouq is seeking a passionate, service-driven, and detail-oriented <strong>Waiter</strong> to join our Food & Beverage team. The ideal candidate will deliver exceptional dining experiences by providing personalized, attentive, and professional service that reflects the standards of a luxury 5-star resort.</p><br><p>Working in a unique remote desert environment, the Waiter will play a key role in creating memorable guest moments through genuine hospitality, excellent product knowledge, and seamless service delivery. This position requires a strong commitment to guest satisfaction, attention to detail, and the ability to anticipate and exceed guest expectations.</p><br><p>Reporting to the Restaurant Manager or Food & Beverage Supervisor, the Waiter will ensure that all dining experiences are delivered with elegance, warmth, and consistency while maintaining the highest standards of service, hygiene, and professionalism.</p><br><p>Key Responsibilities</p><br><ul><li>Deliver exceptional food and beverage service in accordance with luxury hospitality standards.</li><li>Welcome and engage guests with a warm, professional, and personalized approach.</li><li>Provide knowledgeable recommendations on menu items, beverages, and resort dining experiences.</li><li>Take accurate food and beverage orders and ensure timely coordination with kitchen and bar teams.</li><li>Serve food and beverages with proper etiquette, attention to detail, and presentation standards.</li><li>Anticipate guest needs and provide proactive service to enhance the overall dining experience.</li><li>Maintain comprehensive knowledge of menus, ingredients, preparation methods, and dietary requirements.</li><li>Ensure tables, service areas, and equipment are prepared and maintained to luxury standards.</li><li>Handle guest requests, feedback, and concerns professionally, ensuring prompt resolution.</li><li>Support smooth restaurant operations during breakfast, lunch, dinner, and special events.</li><li>Follow all food safety, hygiene, and sanitation procedures in compliance with resort standards.</li><li>Assist with table setup, clearing, and maintaining a clean and organized dining environment.</li><li>Process guest bills and payments accurately when required.</li><li>Collaborate effectively with colleagues to ensure seamless service delivery.</li><li>Support private dining experiences, special occasions, and resort events as required.</li><li>Maintain awareness of resort activities and services to enhance guest interactions.</li></ul><p>Guest Experience & Brand Standards</p><br><ul><li>Create authentic and memorable experiences that reflect the spirit and values of Our Habitas Ras Abrouq.</li><li>Deliver personalized service by understanding guest preferences and expectations.</li><li>Maintain a professional appearance, positive attitude, and luxury service mindset at all times.</li><li>Represent the resort with warmth, integrity, and a genuine passion for hospitality.</li></ul><p>Who You Are</p><br><p>You are a dedicated hospitality professional with a passion for delivering outstanding guest experiences. You have a strong understanding of luxury service standards and enjoy creating meaningful connections with guests.</p><br><p>You are attentive, reliable, and adaptable, with the ability to work efficiently in a fast-paced resort environment. You possess excellent communication skills, a positive attitude, and a commitment to teamwork and service excellence.</p><br><p>You understand that being a Waiter is more than serving food and beverages—it is about creating unforgettable moments, anticipating guest needs, and contributing to the exceptional experience that defines Our Habitas Ras Abrouq.</p><br><br>Qualifications<br><br><p>Minimum Requirements</p><br><ul><li>2–3 years of experience as a Waiter or Food & Beverage Service professional, preferably within a luxury hotel, resort, fine dining restaurant, or high-end hospitality environment.</li><li>Strong knowledge of luxury food and beverage service standards, table etiquette, and guest experience expectations.</li><li>Excellent communication and interpersonal skills with the ability to interact professionally with guests from diverse backgrounds.</li><li>Strong attention to detail and ability to deliver personalized, attentive service.</li><li>Good knowledge of food and beverage products, menu descriptions, and service procedures.</li><li>Ability to handle multiple tasks in a fast-paced dining environment while maintaining service quality.</li><li>Experience with point-of-sale (POS) systems and guest billing procedures is an advantage.</li><li>Understanding of food safety, hygiene, and sanitation standards.</li><li>Ability to work effectively in a remote resort environment and adapt to changing operational requirements.</li><li>Fluent in English, both written and spoken; additional languages are an advantage.</li><li>Strong teamwork, reliability, and a positive service-oriented attitude.</li><li>Commitment to maintaining luxury service standards, guest satisfaction, and operational excellence.</li></ul><br>Additional Information<br><br><p><strong>What's in it for you...</strong></p><br><ul><li>The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.</li><li>The chance to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.</li><li>A competitive package and plenty of opportunity for development.</li><li>Excellent discounts across the entire Ennismore family of brands.</li></ul><p><em>Working at <strong>Our Habitas</strong> means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.</em></p><br><p><em>If you believe in <strong>luxury that speaks to the soul</strong>, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.</em></p><br> </div>
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<span><br>POSITION SUMMARY<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>The In‑Room Dining Order Taker is responsible for delivering exceptional, personalized service to guests by accurately taking and coordinating in‑room dining orders in accordance with <br>The Ritz‑Carlton Gold Standards<br>. This role serves as a vital point of contact between guests, culinary, and service teams to ensure a seamless and memorable dining experience.<br>Key Responsibilities:<br>Answer all In‑Room Dining calls promptly using proper etiquette, tone, and brand scripting.<br>Accurately take guest food and beverage orders, confirming preferences, special requests, dietary needs, and allergies.<br>Demonstrate thorough knowledge of menus, ingredients, promotions, and preparation methods to confidently make recommendations and enhance the guest experience.<br>Enter orders accurately into the POS system and communicate details clearly to the kitchen and service team.<br>Coordinate order timing, delivery, and follow‑up to ensure service excellence and guest satisfaction.<br>Anticipate guest needs, personalize service, and create memorable moments in line with Ritz‑Carlton service values.<br>Handle guest concerns or complaints professionally, taking ownership and initiating service recovery when needed.<br>Maintain cleanliness, organization, and readiness of the order‑taking and work area.<br>Ensure compliance with food safety, hygiene standards, and Marriott policies and procedures.<br>Uphold confidentiality of guest information and adhere to data privacy standards.<br>Foster positive working relationships with internal departments to support seamless operations.<br>Actively participate in daily line‑ups, training sessions, and service improvement initiatives.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.<br><br><p>We are currently seeking a <b>Sales Manager</b> to join our <b>Cluster Sales team</b> at <b>Four Seasons Hotels Qatar</b>, representing <b>Four Seasons Hotel Doha</b> and <b>Four Seasons Resort and Residences at The Pearl‑Qatar</b>. This position reports directly to the <b>Senior Director of Sales</b> and plays a key role in driving revenue performance across both properties.</p><br><br><ul><li><p>Administer the sales program of the hotel</p><br><br></li><li><p>Implements all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Commercial plan.</p><br><br></li><li><p>Actively participates in achieving the departmental goals, which contribute to the Hotels budgets.</p><br><br></li><li><p>To solicit from assigned local corporate/ long stays / group/ leisure segments for rooms, food & beverage business, banquet business and all hotel business from sales activities.</p><br><br></li><li><p>To write strategic sales action plans for assigned local corporate/ long stays / group/ leisure segments.</p><br><br></li><li><p>Closely monitors accounts revenue and business productions</p><br><br></li><li><p>Maximizes up-selling opportunities whenever possible.</p><br><br></li><li><p>Attends related work functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.</p><br><br></li><li><p>Plans sales trips, under the direct approval of Director of Sales or Commercial Director to major market areas, calling on accounts within the specific market areas. The Sales Manager reports to the Director of Sales on potential markets, which need coverage.</p><br><br></li><li><p>Reviews direct competition and conducts regular research.</p><br><br></li><li><p>With the assistance of the office supporting staff to keep and maintain the hotel data base and Central Information System in the most efficient and effective manner.</p><br><br></li><li><p>Complete weekly Golden S&C sales calls report.</p><br><br></li><li><p>To maintain an up-to-date record of all account corporate profiles on Golden S&C.</p><br><br></li><li><p>Conduct telemarketing and research from internet and internal resources to qualify accounts.</p><br><br></li><li><p>To project a professional image when representing The Hotel. </p><br><br></li><li><p>Host corporate familiarization groups, hotel tours, attend trade shows or sales trips, webinars and assist colleagues whenever deemed necessary.</p><br><br></li><li><p>Handle any duties as designated by the Director of Sales.</p><br><br></li><li><p>Maintains a high level of exposure for the hotel in major market areas through direct sales, telephone, fax and written communications.</p><br><br></li><li><p>To strive to meet / exceed sales target set by the Director of Sales.</p><br><br></li><li><p>Carry out the day-to-day sales activities in local corporate/ long stays / group/ leisure segments for rooms under the set policies and procedures.</p><br><br></li><li><p>Develop new accounts by mapping specific business and buying tendencies. </p><br><br></li><li><p>Conducts site inspections.</p><br><br></li><li><p>Maintains close communication with the Meetings and Events team in the group process of their accounts </p><br><br></li><li><p>Attends the pre-event meeting and post-event meeting as required, chaired by Meetings and Events team</p><br><br></li><li><p>To cross-sell other sister properties, F&B, vouchers, SPA whenever possible.</p><br><br></li><li><p>To liaise with all WSOs to generate and follow up on potential sales leads.</p><br><br></li><li><p>Responsible for the training and development of other junior corporate and commercial sales staff the finest professional standard and lead by example.</p><br><br></li><li><p>Create and execute direct sales plan specific for new business development.</p><br><br></li></ul><br><p><b><span><u>What You Bring</u></span></b></p><br><br><ul><li><p>Minimum of 2–3 years of experience in luxury hotels or resorts in a similar role</p><br><br></li><li><p>A bachelor’s degree or equivalent professional qualifications are preferred</p><br><br></li><li><p>Strong communication skills, both verbal and written</p><br><br></li><li><p>Demonstrated ability to interact effectively with guests, employees, and third parties in a manner that consistently reflects Four Seasons Brand Values</p><br><br></li><li><p>Excellent problem-solving skills with the ability to remain calm and resourceful in a fast-paced environment</p><br><br></li><li><p>Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)</p><br><br></li><li><p>Strong bilingual writing skills, with the ability to communicate clearly and professionally.</p><br><br></li></ul><br><br><p><b><u><span>Our Offering:-</span></u></b> </p><br><br><br><ul><li><p><span>Deeply instilled values-based company culture</span></p><br><br></li><li><p><span>Opportunities to build a successful career with global potential </span> </p><br><br></li><li><p><span>Unique strong culture - diversity of 50 different nationalities</span> </p><br><br></li><li><p><span>Living accommodation in a high-quality, well-resourced apartment</span> </p><br><br></li><li><p><span>Excellent Training and Development opportunities</span></p><br><br></li><li><p><span>Employee Recognition Programs</span><span></span></p><br><br></li><li><p><span>Complimentary nights at FS Hotels Worldwide </span></p><br><br></li><li><p><span>Paid annual home leave tickets</span> </p><br><br></li><li><p><span>Complimentary meals in employee restaurants</span> </p><br><br></li><li><p><span>Free transportation to work</span> </p><br><br></li><li><p><span>Medical coverage</span></p><br><br></li></ul><br><br><p><b><u><span> Work Authorisation:-</span></u></b> </p><br><br><br><p><span>The Hotel will apply for the work authorisation for a successful candidate.</span> </p><br><br><br><p><b><u><span> Learn more about employment with Four Seasons:-</span></u></b></p><br><br><br><p><span>You could also learn more about employment with Four Seasons via the following channels:</span> </p><br><br><p><span>https://www.facebook.com/FourSeasonsJobs</span> </p><br><br><p><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span> </p><br><br><p><span>http://jobs.fourseasons.com</span> </p><br><br><p><span>https://twitter.com/FourSeasonsJobs</span></p><br><br><br><br><br><br><br><br><br> </div>
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<span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
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<span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service <br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities <br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel s network, computers or internet access which is in the hotel s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.</p><p><strong>Departmental:</strong></p><p><strong>Managerial:</strong> Support the outlet manager in all operational and administrative aspects of In Room Dining including the order taking, set up of trolleys as per standard and the delivery of room service orders to guest rooms and service apartments and take charge of the outlet and the department in his absence. Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times. Create and maintain a great synergy between In Room Dining and all other F&B outlets as well as the related Rooms Division departments. Assist the outlet manager to coordinate the placement of guest amenities in guest rooms and manage the related aspects of minibar operation in close coordination with the Front Office and Housekeeping team. Assist any requirements of the residents in the apartments including delivery of ingredients ordered and maintain an effective system for tracking clearance of trolleys and trays. If required, provide catering services in guest rooms, suites and apartments in liaison with the banqueting operations department. Support the outlet manager to supervise the side duty schedules for all positions and ensure compliance and follow through. Assist the outlet manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment. This includes the In Room Dining main area as well as floor pantries storage, storage areas and In Room Dining Equipment. Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager. Maintain a good relationship and steady communication with the respective Chef de Cuisine to work on a very effective flow to assure all served food and beverage reaches the room in the best possible condition with regard to temperature and presentation. Ensure menu descriptions are up to date, spelled correctly, distributed appropriately and visibly displayed in the In Room Dining area. Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the outlet manager. Assist the outlet manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet. Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets. Support the outlet manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information. Support the outlet manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items. Attend and participate all required meetings as scheduled.</p><p><strong>Colleague Relations:</strong></p><p>Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours. Support the outlet manager to focus on the training of order takers to assure a smooth interaction for all calls received from guest rooms including strong upselling skills. Ensure that Mandarin Oriental, Doha s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. Assist the outlet manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume. Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Doha s procedures. Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm. Work closely with the Kitchen, Front Office and Housekeeping Team together to assure efficiency for all food and beverage related matters.</p><p><strong>Guest Relations:</strong></p><p>Personally monitor and follow through on any requirements of VIP guests who ordered service. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Constantly drive and motivate the team to create specific WOW moments to surprise and delight in house guests. Handle effectively any kind of customer complaints being verbal or written.</p></div></section>
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Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p><strong>Role Summary</strong></p><br><p>We are looking for a <strong>Category Manager - Non Food</strong> to join the team in <strong>Qatar</strong> and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><p><strong>What’s On Your Plate?</strong></p><br><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply. </li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy. </li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy. </li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers. </li><li><br>
<strong>Assortment: </strong></li><li>Ensuring cost efficiency across our consumers that meets their needs/wants. </li><li>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. </li><li>Providing regional teams with information regarding products and quantities needed for international and regional contracts. </li><li>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc. <br>
<br>
<strong>Price: </strong></li><li>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items. </li><li>Collecting market prices and conducting country price audits. <br>
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<strong>Promos: </strong></li><li>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. </li><li>Developing the country promotion calendar. </li><li>Following up and ensuring effective execution of all activities required for each promotional event. </li><li>Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends. </li></ul><br>Qualifications<br><p><strong>What Did We Order?</strong></p><br><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul><br>Additional Information<br><p>Join Our Vibrant Team in Oatar - Where Work Meets Innovation and Fun!</p><br><ul><li><strong>Grow With Us</strong>: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.</li><li><strong>Diverse & Inclusive:</strong> With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.</li><li><strong>Make a Difference:</strong> Join the team behind the fastest-growing online food ordering network. Your work here really counts.</li><li><strong>Fun & Community: </strong>Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.</li><li><strong>Daily Perks</strong>: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.</li><li><strong>Health & Wellness:</strong> With sponsored healthcare and gym memberships, we care about your wellbeing.</li></ul><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>About the opportunity<br><p><strong>Role Summary</strong></p><br><br><p>We are looking for a <strong>Category Manager - Non Food</strong> to join the team in <strong>Qatar</strong> and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><br><br><p><strong>What’s On Your Plate?</strong></p><br><br><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply. </li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy. </li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy. </li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers. </li><li><br>
<strong>Assortment: </strong></li><li>Ensuring cost efficiency across our consumers that meets their needs/wants. </li><li>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. </li><li>Providing regional teams with information regarding products and quantities needed for international and regional contracts. </li><li>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc. <br>
<br>
<strong>Price: </strong></li><li>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items. </li><li>Collecting market prices and conducting country price audits. <br>
<br>
<strong>Promos: </strong></li><li>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. </li><li>Developing the country promotion calendar. </li><li>Following up and ensuring effective execution of all activities required for each promotional event. </li><li>Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends. </li></ul><br>What you need to be successful<br><p><strong>What Did We Order?</strong></p><br><br><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>What's in it for you<br><p>Join Our Vibrant Team in Oatar - Where Work Meets Innovation and Fun!</p><br><br><ul><li><strong>Grow With Us</strong>: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.</li><li><strong>Diverse & Inclusive:</strong> With colleagues from across the globe, our diversity is our strength. Everyone’s welcome in our inclusive environment.</li><li><strong>Make a Difference:</strong> Join the team behind the fastest-growing online food ordering network. Your work here really counts.</li><li><strong>Fun & Community: </strong>Our company events, cultural outings, and sports activities aren’t just fun; they’re a way to bond with our amazing team.</li><li><strong>Daily Perks</strong>: From fresh fruits and coffee in our lounges to wellness rooms, we’ve got perks that make every day better.</li><li><strong>Health & Wellness:</strong> With sponsored healthcare and gym memberships, we care about your wellbeing.</li></ul><br>
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<h2 class="h5">Job description</h2>
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<span><br>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>The Membership Coordinator is responsible for supporting the Spa and Recreation team in managing membership sales, renewals, member relations, and administrative functions. This role ensures an exceptional luxury experience for members while promoting spa memberships, maintaining accurate records, and supporting revenue growth objectives in accordance with The Ritz-Carlton Gold Standards.<br>Membership Administration <br>Manage membership enrollment, renewals, upgrades, and cancellations.<br>Maintain accurate membership records within company systems.<br>Process membership applications, contracts, payments, and related documentation.<br>Monitor membership expiration dates and proactively communicate renewal opportunities.<br>Prepare membership reports and statistics for management review.<br>Member Relations <br>Serve as the primary point of contact for spa members.<br>Build strong relationships with members and ensure exceptional guest satisfaction.<br>Handle member inquiries, requests, and concerns professionally and promptly.<br>Conduct facility tours and explain membership benefits and services.<br>Support member engagement activities and special events.<br>Sales & Revenue Generation <br>Promote spa memberships and wellness programs to prospective guests.<br>Follow up on sales leads and membership inquiries.<br>Assist in achieving membership sales and retention targets.<br>Identify opportunities to upsell membership packages and spa services.<br>Collaborate with the Spa Management team on promotional campaigns.<br>Operational Support <br>Coordinate with Spa Reception, Recreation, Finance, and Sales teams.<br>Ensure membership procedures comply with company policies and standards.<br>Assist with scheduling member activities and wellness events.<br>Maintain confidentiality of member information.<br>Support daily spa operations when required.<br>Guest Experience <br>Deliver service aligned with The Ritz-Carlton Customer Engagement standards.<br>Anticipate member needs and personalize interactions.<br>Resolve service challenges effectively and escalate issues when necessary.<br>Create memorable experiences that foster member loyalty and retention.<br>Candidate Profile Education & Experience <br>High school diploma or equivalent required.<br>Bachelor's degree in Hospitality, Business Administration, Marketing, or related field preferred.<br>Minimum 1–2 years of experience in hospitality, luxury spa, fitness club, wellness center, or membership sales environment.<br>Experience with Marriott systems is an advantage.<br>Skills & Competencies <br>Strong customer service and relationship-building skills.<br>Excellent verbal and written communication skills in English.<br>Sales-oriented mindset with strong negotiation skills.<br>Proficiency in Microsoft Office applications.<br>Strong organizational and administrative abilities.<br>Ability to multitask in a fast-paced luxury hospitality environment.<br>Professional appearance and demeanor.<br>Knowledge of spa, wellness, fitness, and recreation operations preferred.<br>Marriott Core Competencies <br>Put People First<br>Pursue Excellence<br>Embrace Change<br>Act with Integrity<br>Serve Our World<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
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Job Summary : <br> <p>The incumbent is primarily accountable for the management of all Custody Clients as well as the Client management team, which consists of Custody Relationship Managers and a Client Services function. The Senior Manager Custody Client Management and Business Development leads the aforementioned team in order to maintain and grow the Custody Client Portfolio and achiever-determined and pre-approved targets.</p><br> <br> <br><br> Main Responsibilities : <br> <p><strong>A. Shareholder & Financial:</strong></p><br><p>- Implement strategies and plans to achieve all volume, revenue, and profit targets.</p><br><p>- Ensure ongoing increase in market share, and sustainable growth rate on the Custody client portfolio. </p><br><p>- Ensure that the marketing impact and sales activities are maximised through the team’s service delivery</p><br><p>- Implements KPI’s and best practices</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</p><br><p>- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</p><br><p>- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.</p><br><p><strong>B. Customer (Internal & External):</strong></p><br><p>- Responsive to the needs of the potential, new and existing customer base and lead the customer focus initiatives in the QNB Custody department. </p><br><p>- Define, establish and conduct reviews on procedures for, on boarding, client meetings, business cases, client engagement plans and yearly activities.</p><br><p>- Owning the common client mailbox, and all other client communication channels and the routines handling client responses according to the agreed SLAs with the clients. </p><br><p>- Build and maintain strong and effective relationship with the all other related departments and units within QNB to achieve the Group’s goals/ objectives.</p><br><p>- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</p><br><p>- Responsible for strategically important client relationships engagement.</p><br><p>- Client targeting and marketing.</p><br><p>- Develop client sourcing process / framework and implement with target client identification and prioritization approach.</p><br><p>- Oversee client referral and incentives.</p><br><p>- Mange client target lists using internal and external sources.</p><br><p>- Client contact and acquisition.</p><br><p>- Define and implement client contact approach and guidelines.</p><br><p>- Define and implement client contact strategies for Relationship Officers without portfolio and their continuous engagements.</p><br><p>- Manage allocation of target clients to Relationship Managers and Officers.</p><br><p>- Monitor and maximize sales conversion.</p><br><p>- Client On-boarding.</p><br><p>- Responsible for the on boarding process and the continues account maintenance and the regular and enhanced due-diligence process and KYC-documentation routines.</p><br><p>- Work with Custody Operation teams to ensure the client on-boarding process is managed efficiently according to agreed SLAs.</p><br><p>- Value of Custody client portfolio.</p><br><p>- Set and agree on sales targets with all of the team members.</p><br><p>- Implement client relationship management model.</p><br><p>- Allocate and manage Relationship Manager and Officer portfolios.</p><br><p>- Participate in high value client discussions to support Relationship Managers.</p><br><p>- Work with Head of Product Development and Network Management and External Relations to identify evolving Custody clients’ needs and the product developments process or make connection with the respective product owner(s) within QNB.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Custody client satisfaction.</p><br><p>- Manage and resolve client issues and proactively feed into business or systems improvement initiatives.</p><br><p>- Implement strategy to maximize client retention. </p><br><p>- Oversee and monitor quality of service provided by Custody Relationship Manager and Officers.</p><br><p>- Monitoring and refinement.</p><br><p>- Track client acquisition pipeline/produce monthly sales report of the Head of Group Custody.</p><br><p>- Bring client input to the product developments function.</p><br><p>- External authority contacts.</p><br><p>- Contribute to the interaction and problem solving in relation to authorities (QFMA, QCB, QCSD, QE etc.) and internal controlling functions as Internal Audit and Compliance.</p><br><p>- Report to Head of Group Custody on progress, key metrics, and major issues and risks</p><br><p>- Manage the Relationship Manager and Officer Team budget. </p><br><p>- Manage the client acquisition budget.</p><br><p>- Monitor client workload of Relationship Managers and Officers and recruit new staff as needed.</p><br><p>- Establish and maintain good relationship with internal functions to ensure excellent service and cross-selling target.</p><br><p>- Monitor and review staff performance; resolve staff performance issues. </p><br><p>- Mentor staff and provide sufficient training and career opportunities to support their growth and maximize their productivity.</p><br><p>- Continuous Improvement:</p><br><p>- Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</p><br><p>- Identify and encourage people to adopt practices better than the industry standard. </p><br><p>- Continuously encourage and recognise the importance of thinking out-of-the-box within the team.</p><br><p>- Encourage, solicit and reward innovative ideas even in day-to-day issues.</p><br><p><strong>D. Learning & Knowledge:</strong></p><br><p>- Proactively identify areas for professional development of self and undertake development activities.</p><br><p>- Seek out opportunities to remain current with all developments in professional field.</p><br><p>- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.</p><br><p>- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.</p><br><p><strong>E. Legal, Regulatory, and Risk Framework Responsibilities:</strong></p><br><p>- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</p><br><p>- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</p><br><p>- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</p><br><p>- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</p><br><p>- Maintain appropriate knowledge to ensure full qualification to undertake the role.</p><br><p>- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</p><br><p>- Attend mandatory (internal and external) seminars as instructed by the Bank.</p><br><p><strong>F. Other:</strong></p><br><p>- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</p><br><p>- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.</p><br><p>- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.</p><br><p>- All other ad hoc duties/activities related to QNB that management might request from time to time.</p><br> <br> <br><br> Education and Experience Requirements : <br> <p>- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.</p><br><p>- At least 12 years of experience in client management and business development, ideally in a custody banking, investment management or fund administration context.</p><br><p>- Minimum of 5 years of hands on experience from custody operations.</p><br><p>- Excellent knowledge of Custody and institutional banking products.</p><br><p>- Management experience and track record of successful business strategy formulation and implementation.</p><br><p>- Proven leadership skills in performance monitoring and engagement for staff management.</p><br> <br> <br> </div>
<h2 class="h5">Job description</h2>
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<span>YOUR LEGACY STARTS WITH US<br>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. <br>FIND PURPOSE IN YOUR PASSION<br>At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.<br>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:<br>A rewarding career within one of the most recognized and prestigious luxury brands in the world.<br>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. <br>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.<br>Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.<br>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:<br>Exclusive training and leadership development programs<br>Recognition and rewards for exceptional service<br>Preferential Members Rates at Marriott Hotels Globally<br>Dining & Wellness discounts for your family and you<br>Medical Insurance Coverage<br>An HR team dedicated to your success and wellbeing<br>OUR EXPECTATIONS FROM THE ROLE:<br>As a Bartender at The Ritz-Carlton, you will create exceptional beverage experiences by preparing and serving high-quality drinks while delivering personalized and luxury service. You will uphold Marriott International standards, ensuring every guest interaction is memorable and reflects the brand’s excellence.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.<br>Key Responsibilities<br>Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes<br>Provide engaging, personalized service to guests at the bar and restaurant<br>Maintain full knowledge of beverage menus, promotions, and ingredients<br>Recommend beverages based on guest preferences and upsell when appropriate<br>Ensure bar setup is complete, clean, and stocked before service<br>Monitor responsible alcohol service and comply with legal regulations<br>Handle cash and process payments accurately<br>Maintain cleanliness and organization of the bar area at all times<br>Support inventory control and report stock shortages<br>Coordinate with service team to ensure smooth operations<br>Address guest feedback professionally and escalate when needed<br>Follow Marriott and Ritz-Carlton service standards consistently<br>Skills & Competencies<br>Strong communication and interpersonal skills<br>Excellent knowledge of cocktails, wines, spirits, and bar techniques<br>Customer-focused with a friendly and energetic personality<br>Ability to multitask in a fast-paced environment<br>Attention to detail and accuracy<br>Strong teamwork and collaboration skills<br>Professional grooming and presentation<br>Fluency in English (additional languages preferred)<br>Qualifications & Experience<br>High school diploma or equivalent<br>Previous experience as a bartender in luxury hotel or fine dining preferred<br>Knowledge of international drink recipes and bar operations<br>Familiarity with POS systems is an advantage<br>Core Work Activities<br>Deliver exceptional beverage service aligned with Ritz-Carlton Gold Standards<br>Enhance guest experience through product knowledge and engagement<br>Maintain bar efficiency and operational excellence<br>Support team collaboration and service quality<br>Marriott Core Values<br>Put People First<br>Pursue Excellence<br>Embrace Change<br>Act with Integrity<br>Serve Our World<br>Work Environment & Requirements<br>Standing for extended periods and handling bar equipment<br>Flexibility to work shifts, weekends, and holidays<br>Maintain high standards of hygiene and grooming<br>Preferred Qualifications<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: Less than 1 year related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <br>Be<br>where you can do your best work, <br>begin<br>your purpose, <br>belong<br>to an amazing global team, and <br>become<br>the best version of you.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summary <br> <p><span>The incumbent will be responsible for supporting the initiation, preparation, processing and execution of Global Structured Finance transactions for the Group’s private corporate and institutional (including government) clientele and thereby facilitating growth and expansion of the corporate banking business.</span></p><br><p><span> He / she will act as one of the Transaction Officers who will be required to support the timely and proper execution of Global Structured Finance transactions assigned to the team by the Regional Head Global Structured Finance or the SVP Corporate & Institutional Banking. He / she will also be responsible for undertaking special tasks and assignments given by the VP Global Structured Finance.</span></p><br> <br> <br><br> Main Responsibilities <br> <p><span>A. Shareholder & Financial:</span></p><br><p><span>-</span><span>Participate when required, in the formulation and implementation of strategies, business plans and budgets of the Unit in line with overall objectives of QNB Group.</span></p><br><p><span>-</span><span>Support the VP Global Structured Finance and the SVP Corporate & Institutional Banking in the achievement of Key Performance Indicators (KPIs).</span></p><br><p><span>-</span><span>Meet the assigned target budget and achieve all volume, revenue, and profit targets for Global Structured Finance related transactions in accordance with QNB’s overall corporate banking budget and strategy.</span></p><br><p><span>-</span><span>Support credit related decision-making process by ensuring availability of sound and quality information/ analysis necessary for accurate credit risk assessment and mitigation.</span></p><br><p><span>-</span><span>Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.</span></p><br><p><span>-</span><span>Manage all assigned transactions and products to maximize product potential and profitability.</span></p><br><p><span>-</span><span>Act within the limits of the powers delegated to the incumbent.</span></p><br><p><span>B. Customer (Internal & External):</span></p><br><p><span>-</span><span>Assists with collection, analysis and storage of relevant business, financial and operational information on the Unit’s borrowers, transactions and bank counterparties and correspondents as required by KYC and other bank and regulatory policies and procedures.</span></p><br><p><span>-</span><span>Conducts proactive gathering, analysis and reporting of market and business information (current market conditions and trends, competitor actions, customer preferences as well as other market and industry developments) through regularly interaction with key market participants (banks, major corporations, government entities) to collect general market intelligence and obtain feedback on QNB's position and stature in the local, regional and international markets.</span></p><br><p><span>-</span><span>Maintains and strengthens relationships with banks, financial institutions, and other market players who are active in the Global Structured Finance industry in order to ensure QNB is well positioned to identify future business opportunities, benefit from business potential and meet business objectives related to Global Structured Finance activities.</span></p><br><p><span>-</span><span>Continually keep abreast with the local, regional and international financial markets and economic environment. To be informed about potential projects that could translate into possible business opportunities for the QNB Group.</span></p><br><p><span>-</span><span>Maintains good team work, provide support, assistance and cooperation with other members of the Global Structured Finance Department both locally and from the Group structure.</span></p><br><p><span>-</span><span>Builds and maintains strong and effective relationships with all other related units to achieve Group’s goals/objectives.</span></p><br><p><span>-</span><span>Ensures prompt and efficient solution of operational and administrative problems and provide quick and satisfactory response on queries of customers and counterparties when required.</span></p><br><p><span>-</span><span>Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.</span></p><br><p><span>-</span><span>To assist customers in all their queries on Bank’s product and seek solution to their requests</span></p><br><p><span>-</span><span>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.</span></p><br><p><span> C. Internal (Processes, Products, Regulatory):</span></p><br><p><span>-</span><span>Acts as a support to the main Transaction Officer for the structuring, credit processing, preparation, loan documentation, execution and distribution of assigned Global Structured Finance transactions.</span></p><br><p><span>-</span><span>Assists with data collection for, and preparation of, comprehensive credit proposals, credit and marketing presentations (including customer, business, project, market and or industry information), for new / prospective customers; or periodic reviews and or monitoring of existing customers, in accordance with Credit Policy and procedures of the bank</span></p><br><p><span>-</span><span>Performs verification of information on Global Structured Finance transactions to ensure correctness of data.</span></p><br><p><span>-</span><span>Provides information and support to the team when reviewing the credit worthiness and financial feasibility of the individual project financing proposals based on analysis of current and future market conditions, debt service capability of the expected cash flows and other financial information of the individual borrowers and projects.</span></p><br><p><span>-</span><span>Ensure QNB’s interests are adequately safeguarded before recommending approval of the credit.</span></p><br><p><span>-</span><span>Will assist in the preparation of Credit Summary Report, credit proposals and other credit and business memos, in accordance with Credit Policy and procedures and adequately address all relevant risk factors and ensure that international credit standards, procedures, requirements and practices are adhered to.</span></p><br><p><span>-</span><span>Coordinates with internal and or external legal counsel to ensure that all legal and security documents required by the transactions are complete, prepared in proper format, legally binding and enforceable.</span></p><br><p><span>-</span><span>Liaises when required with the other parties comprising the project financing consortium, which would be dependent on the role assigned to the other parties within the consortium.</span></p><br><p><span>-</span><span>Ensures that copies of duly executed Facility Agreement and other legal and security documents, including conditions precedent, are immediately provided to Credit Department and Agency Unit as per procedures of the bank.</span></p><br><p><span>-</span><span>Provide information for collating and storing information on the Unit's transactions, activities, and performance in a timely, accurate and efficient manner as required by the existing procedures.</span></p><br><p><span>-</span><span>Maintains and updates data base for Unit’s activities, customer contacts, existing and potential clients’ information, transactions and deal pipelines, banking opportunities and other relevant and critical information for the Unit.</span></p><br><p><span>-</span><span>Will provide support for conducting required periodic reviews and updates for existing Global Structured Finance transactions’ performance, and other risk assessment techniques in line with Credit Risk Policies and requirements.</span></p><br><p><span>-</span><span>Maintains and updates standard and user friendly business and financial reports using an internal data warehouse and all relevant public information sources as per Global Structured Finance Unit team requirement and inquiries.</span></p><br><p><span>-</span><span>Builds and maintains strong working relationships with other Departments and functions within the Bank to ensure that any problems and or internal disputes are avoided, or resolved promptly and in an efficient and mutually satisfactory manner.</span></p><br><p><span>-</span><span>Performs cross selling activities to enhance QNB’s overall relationship with customers by coordinating activities with other QNB units/ departments.</span></p><br><p><span>-</span><span>Ensures that all QNB Group policies procedures and regulatory requirements are followed.</span></p><br><p><span>-</span><span>Interprets and applies customer research and feedback into tangible product development initiatives by providing inputs to relevant units of the QNB Group.</span></p><br><p><span>-</span><span>Ensures provision of timely and accurate information to Department Head to be given to the QNB's senior management team, external and internal auditors and the Group's compliance function as and when required or appropriate.</span></p><br><p><span>-</span><span>Performs any other tasks assigned by the direct manager pertaining to Corporate and Institutional Banking Division or QNB’s Global Structured Finance activities.</span></p><br><p><span>D. Learning & Knowledge:</span></p><br><p><span>-</span><span>Takes responsibility for self development as well as acquiring and upgrading skills and knowledge required to fulfillment of one's duties.</span></p><br><p><span>-</span><span>Ensures that he/she keeps abreast with latest technical, financial, industry and market developments affecting his / her job responsibilities in particular and the business and operations of the bank in general.</span></p><br><p><span>-</span><span>Accepts supervision, training, guidance and mentorship from Director of Global Structured Finance to ensure job functions, work output and customer interface are conducted in the highest internationally accepted market standards.</span></p><br><p><span>-</span><span>Seek out opportunities to remain current with all developments in professional field</span></p><br><p><span>E. Legal, Regulatory, and Risk Framework Responsibilities:</span></p><br><p><span>-</span><span>Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</span></p><br><p><span>-</span><span>Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</span></p><br><p><span>-</span><span>Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</span></p><br><p><span>-</span><span>Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</span></p><br><p><span>-</span><span>Maintain appropriate knowledge to ensure full qualification to undertake the role.</span></p><br><p><span>-</span><span>Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</span></p><br><p><span>-</span><span>Attend mandatory (internal and external) seminars as instructed by the Bank.</span></p><br><p><span></span></p> </div>