Receptionist Jobs in Qatar
2260 Jobs Found
Qatar - Doha
Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?
Qatar - Doha
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>We are seeking a warm, dynamic, and guest-focused Guest Relations Agent to join our team. In this role, you will be the face of our hotel, creating meaningful and memorable experiences for our guests through personalized service, attentive care, and genuine hospitality.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p><strong>What you will be doing:</strong></p><br><ul><li>Warmly welcome and engage with guests upon arrival, throughout their stay, and at departure.</li><li>Provide personalized and attentive service, anticipating guest needs and exceeding expectations.</li><li>Handle guest inquiries, requests, and concerns promptly and professionally, ensuring appropriate follow-up and resolution.</li><li>Assist with check-in, check-out, room assignments, reservations, and other Front Office operations as required.</li><li>Build strong relationships with guests and maintain a high level of guest satisfaction.</li><li>Coordinate and follow up on special requests, celebrations, VIP arrivals, and guest preferences.</li><li>Maintain accurate records of guest interactions, requests, and feedback.</li><li>Conduct regular guest interactions and gather feedback to identify opportunities for service improvement.</li><li>Liaise with other hotel departments to ensure seamless communication and smooth delivery of guest services.</li><li>Assist in coordinating guest activities, experiences, and special events.</li><li>Promote hotel facilities, services, and local experiences to enhance the guest stay.</li><li>Handle guest complaints with empathy and professionalism, following through to ensure guest satisfaction.</li><li>Maintain a warm, friendly, and professional presence at all times, representing the values and spirit of MGallery.</li><li>Contribute to creating Meaningful & Memorable Moments for our guests.</li></ul><br>Qualifications<br><br><ul><li>Diploma or degree in Hospitality, Tourism, or a related field is preferred.</li><li>Previous experience in Guest Relations, Front Office, or customer service is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Positive, enthusiastic, and guest-focused attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Good command of English; additional languages are an advantage.</li><li>Proficiency in Microsoft Office; knowledge of hotel systems is a plus.</li></ul><br>Additional Information<br><br><p><strong>Your working environment:</strong></p><br><p>Alwadi Doha – MGallery Hotel Collection is a distinctive 5-star boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes drive from Hamad International Airport and 10 minutes from West Bay.</p><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p><br><p>By joining Accor, every chapter of your story is yours to write, and together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor; visit https://careers.accor.com/</p><br><p>Do what you love, care for the world, and dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br> </div>
Almana Group
Qatar - Doha
<h2 class="h5">Job description</h2>
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<p><b>JOB PURPOSE</b></p><p><br></p><p>Manage the entire operations of the After Sales in order to ensure the effective and cost efficient delivery of the relevant After Sales products and services to car owners / customers.</p><p><br></p><p><b>KEY RESULTS AREAS / DELIVERABLES AND KEY ACTIVITIES</b></p><p><br></p><p><b>OPERATIONAL MANAGEMENT</b></p><p><b><i>Manage the Operations of the assigned brand / department in order to ensure an effective delivery of After Sales services to Customers.</i></b></p><ul><li>Manage the day to day operations of the workshop to ensure repair and maintenance of vehicles within an acceptable time frame.</li><li>Manage the day to day operations of the parts section to ensure delivery of required parts / items to customers and After Sales Team within an acceptable time frame.</li><li>Manage the day to day operations of the Reception and support to ensure provision of support to others facilitating the timely delivery of parts / service to customers.</li><li>Manage periodic meetings with subordinate managers and key employees to review operations and define recommendations to improve delivery of services to customer.</li><li>Conduct meetings with subordinate managers and heads, to discuss business results, deliveries of targets / objectives, trends etc. to develop and maintain team cohesion in the resolution of its issues. </li><li>Coordinate routine meeting with section heads to analyze performance of each section and provide proper actions to improve on their delivery of services / objectives.</li><li>Set goals for each department and evaluate their performance. </li><li>Liaise with Body shop, PDI and other departments within the After Sales Division to obtain collaborative support to the After Sales Team. </li></ul><p> </p><p><b>QUALITY & STANDARDS</b></p><p><b><i>Ensure all services and activities of the After Sales in order to ensure its compliance with the Principal / Manufacturer’s standards and maintain utmost quality for its products and services</i></b>. </p><ul><li>Ensure the facilities and operations of After Sales departments are complying with the Manufacturer’s standard all the time and acquire high scores in the region on Dealer Auditing Process.</li><li>Ensure all employees in the organization are following safety measures and manufacture’s standards.</li><li>Ensure proper communication and co-ordination with Principals as well as local dealers and maintain healthy relation with them.</li><li>Oversee the technical and field reports are properly communicating with manufacturers on time to obtain proper technical support and information.</li><li>Oversee the employees’ participation in the required in-house technical and non-technical training programs to ensure that they deliver the required quality / standards set by the Principal and Division. </li></ul><p> </p><p><b>CUSTOMER SERVICE EXCELLENCE </b></p><p><b><i>Ensure the team’s delivery of excellence in Customer Service in order to best customer experience and meet the required target in the CSI Survey</i></b>. </p><ul><li>Develop and implement effective strategic business policies that contently improve customers’ satisfaction and the dealership reputation as well. </li><li>Ensure the maintenance of the customer’s record and follow-up system to resolve customer’s complaints and build loyal clientele for the dealership.</li><li>Regular analysis of customers’ feedback on After Sales service and take appropriate measures to ensure best customers experience and highest CSI scores.</li><li>Ensure customers’ satisfaction by amicably resolving all concerns/issues may rise on parts and service operations.</li><li>Adopt the policy of “Fit It Right First Time” and implement to gain maximum customers loyalty and satisfaction.</li></ul><p> </p><p><b>RESOURCE MANAGEMENT & PROFITABILITY </b></p><p><b><i>Direct and oversee the management of the allocated resources to continuously improve and enhance the effectiveness of delivering its products and services to Customers at a cost efficient manner.</i></b> </p><ul><li>Ensure all the time the highest utilization of man-hours for achieving maximum efficiency and productivity.</li><li>Plan and develop business projections for all sections annually and submit the same to the higher management for approval. </li><li>Oversee the continuous identification and analysis of new technologies, practices, products, solutions and services which can be incorporated / integrated into operations to improve effectiveness / efficiency.</li><li>Manage and oversee the expenditures to ensure control in the utilization of the allocated funds and resources to meeting the Department’s operational targets and objectives.</li><li>Ensure that inventories are managed effectively and efficiently, taking into consideration cost efficiency and its impact to delivery of service. </li></ul><p> </p><p><b>PEOPLE MANAGEMENT</b></p><p><b><i>Oversee and direct the recruitment, training and management of employees within the department to attain value creation which will build and sustain its success and growth in an increasing competitive market.</i></b></p><ul><li>Oversee the recruitment ensuring the hiring of individuals that are best suitable for the job and exhibits Company’s ideal culture.</li><li>Ensure the development and implementation of programs and activities which shall share knowledge, skills and experience to the respective team(s) and individuals.</li><li>Ensure the timely appraisal of employees to assess their effectiveness in meeting current and future needs while identifying their potential growth within the organization.</li><li>Ensure that all sections have specific and measurable targets and objectives directly linked towards the Brand Line’s overall goals and objectives.</li><li>Create a coaching and mentoring environment and encourage teamwork between the staff in order to improve team performance and individual contributions.</li><li>Oversee the development and implementation of programs that would create and generate employee professionalism, high morale and engagement.</li></ul><p> </p><p> </p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>EDUCATION </b></p><ul><li>Engineering Graduate</li><li>Training & Certificates – dealer standards.</li></ul><p><br></p><p><b>EXPERIENCE</b></p><p>Minimum 15 years of relevant work experience in an Automobile field with at least 5 years’ experience in a managerial capacity.</p><p><br></p><p><b>COMPETENCIES</b></p><ul><li>Excellent Communication Skills in English and Arabic.</li><li>Strong background in After Sales management for a workshop / dealership.</li><li>Extensive knowledge of Automotive systems and repair techniques.</li><li>Management Skills.</li><li>Ability to effectively develop and manage employees at different levels.</li><li>Ability to manage conflict and deal effectively with others in an antagonistic situation.</li><li>Ability to build, manage and maintain productive customer relationships. </li><li>Ability to plan and organize effectively one self and the team to ensure that work is completed efficiently.</li></ul></div>
ENNISMORE
Qatar - Doha
<p><br></p> <p>Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.</p> Job Description <p>The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.</p> <p>As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.</p> <p>The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.</p> <p> <strong>Spa Treatments & Guest Experience</strong> </p> <ul> <li> <p>Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.</p> </li> <li> <p>Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.</p> </li> <li> <p>Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.</p> </li> <li> <p>Maintain exceptional treatment techniques, service etiquette, and guest care standards.</p> </li> <li> <p>Create a relaxing, welcoming, and memorable spa experience.</p> </li> <li> <p>Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.</p> </li> <li> <p>Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.</p> </li> <li> <p>Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.</p> </li> </ul> <p> <strong>Team Leadership & Supervision</strong> </p> <ul> <li> <p>Provide daily guidance, direction, and support to Spa Therapists.</p> </li> <li> <p>Act as the first point of contact for operational concerns during assigned shifts.</p> </li> <li> <p>Lead by example through professional conduct, positive attitude, and exceptional service delivery.</p> </li> <li> <p>Monitor team grooming, punctuality, attendance, and adherence to established standards.</p> </li> <li> <p>Support the preparation and coordination of daily therapist assignments and treatment schedules.</p> </li> <li> <p>Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.</p> </li> <li> <p>Encourage teamwork, accountability, and a positive working environment.</p> </li> <li> <p>Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.</p> </li> <li> <p>Support the onboarding, orientation, and integration of new Spa Therapists.</p> </li> <li> <p>Assist in implementing departmental initiatives and improvement plans.</p> </li> </ul> <p> <strong>Spa Operations & Coordination</strong> </p> <ul> <li> <p>Support the smooth and efficient daily operation of the Spa.</p> </li> <li> <p>Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.</p> </li> <li> <p>Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.</p> </li> <li> <p>Monitor treatment schedules to minimize delays and maximize operational efficiency.</p> </li> <li> <p>Ensure sufficient availability of treatment products, linens, amenities, and equipment.</p> </li> <li> <p>Monitor inventory consumption and report replenishment requirements.</p> </li> <li> <p>Assist with opening and closing procedures, including operational checklists.</p> </li> <li> <p>Ensure equipment is maintained in good working condition and report defects promptly.</p> </li> <li> <p>Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.</p> </li> <li> <p>Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.</p> </li> </ul> <p> <strong>Quality Assurance & Service Standards</strong> </p> <ul> <li> <p>Ensure consistent implementation of approved spa treatment protocols and service standards.</p> </li> <li> <p>Conduct routine checks of treatment rooms, equipment, and guest facilities.</p> </li> <li> <p>Monitor the quality and consistency of treatments delivered by the team.</p> </li> <li> <p>Provide constructive feedback and practical coaching to improve service performance.</p> </li> <li> <p>Ensure compliance with Our Habitas brand standards and established wellness procedures.</p> </li> <li> <p>Assist in resolving service inconsistencies and implementing corrective actions.</p> </li> <li> <p>Support guest satisfaction initiatives and continuous improvement of the spa experience.</p> </li> </ul> <p> <strong>Training & Team Development</strong> </p> <ul> <li> <p>Assist in identifying training needs and development opportunities for Spa Therapists.</p> </li> <li> <p>Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.</p> </li> <li> <p>Support cross-training and knowledge-sharing initiatives.</p> </li> <li> <p>Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head.</p> </li> <li> <p>Encourage continuous learning, product knowledge, and professional development.</p> </li> <li> <p>Ensure completion of mandatory training and departmental learning requirements.</p> </li> <li> <p>Support the development of junior therapists and help prepare potential future team leaders.</p> </li> </ul> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li> <p>Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.</p> </li><li> <p>Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.</p> </li><li> <p>Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.</p> </li><li> <p>Proficiency in a variety of massage and body treatment techniques.</p> </li><li> <p>Knowledge of spa products, treatment protocols, and wellness practices.</p> </li><li> <p>Previous experience coaching or training junior therapists is an advantage.</p> </li><li> <p>Strong understanding of spa hygiene, sanitation, and health and safety requirements.</p> </li><li> <p>Good command of spoken and written English; additional languages are an advantage.</p> </li><li> <p>Ability to work flexible schedules, including weekends and public holidays.</p> </li><li> <p>Relevant professional certifications and any required local authorizations.</p> </li></ul>
ENNISMORE
Qatar - Doha
<p>Provide our guests with an exceptional arrival and departure experience that makes them feel welcome. Actively welcome and greet guests in a courteous manner, open doors Act as the Ambassador of the hotel Engages the guest to provide superior guest service. Inform guests with savvy knowledge of the hotel, its services, the city, and local happenings Be fully aware of what functions are going on in the hotel Memorize number plate numbers of our VIP clients and also facial recognition of our frequent guests to ensure they have personal and exclusive service. Working with the Doorman, Bell Captain and Bellmen to ensure that luggage is handled carefully, accurately and quickly. Stand in front of the hotel main entrance, obtain keys from drivers, and help with any items or luggage. Supervise the parking and retrieval of cars. Ensure when the car owner returns, valets run to retrieve the car and help them get in their car. Cross check of luggage inside vehicles for departure. Ensure all valet equipment (including poles, valet tags) and other supplies are working properly and stocked. Coordinate with key room attendants and other staffs to handle the requests in a proper manner. Assist Chief Concierge in creating weekly schedules for extra events. Frequently communicates with customers and staff. Manage parking area (poles, traffic lights and people) ensuring they are all set and clean. Give and receive valet tickets Safety and securely control guests vehicle keys Conduct vehicle key audit with the valet team at the end of each shift. Conduct safety checks on parked vehicles Maintains the cleanliness of the front of the hotel. Check all valet staff are on duty and have signed the attendance sheet. Check all valet attendance grooming. Ensure housekeeping provides uniform on time. Assist Chief Concierge with weekly headcounts and attendance sheets reviews.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>
Qatar - Doha
<p><br></p> <ul> </ul> <b>Job Description </b><br> <ul> <li> <p>Deliver exceptional, personalized guest experiences, ensuring the highest standards of luxury hospitality throughout the guest journey.</p> </li> <li> <p>Welcome and engage with guests warmly, ensuring seamless arrivals, departures, and personalized assistance.</p> </li> <li> <p>Monitor daily arrivals, departures, reservations, VIP movements, and special guest preferences to ensure flawless service delivery.</p> </li> <li> <p>Oversee guest relations operations and coordinate with Front Office, Concierge, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.</p> </li> <li> <p>Anticipate guest needs and proactively respond to requests, ensuring prompt and discreet service.</p> </li> <li> <p>Handle guest feedback, concerns, and complaints with professionalism, empathy, and effective service recovery.</p> </li> <li> <p>Ensure VIPs, repeat guests, and guests requiring special assistance receive thoughtful and personalized attention.</p> </li> <li> <p>Supervise, coach, and motivate the Guest Relations team to consistently uphold luxury service standards and brand expectations.</p> </li> <li> <p>Monitor team performance, delegate daily responsibilities, and ensure compliance with hotel policies and operating procedures.</p> </li> <li> <p>Review guest satisfaction feedback and online reviews, identifying opportunities to enhance service quality and guest loyalty.</p> </li> <li> <p>Promote hotel facilities, signature experiences, dining outlets, and exclusive guest services.</p> </li> <li> <p>Build lasting relationships with guests by recognizing their preferences and delivering personalized interactions.</p> </li> <li> <p>Maintain accurate guest profiles, operational reports, and shift handovers while ensuring confidentiality and discretion.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or degree in Hospitality Management or a related field is preferred.</p> </li> <li> <p>Previous experience in Guest Relations or Front Office operations within a luxury hotel or five-star hospitality environment.</p> </li> <li> <p>Previous supervisory experience in a similar role is an advantage.</p> </li> <li> <p>Excellent communication, interpersonal, leadership, and guest engagement skills.</p> </li> <li> <p>Strong expertise in guest complaint handling, service recovery, and personalized guest relations.</p> </li> <li> <p>Impeccable grooming, professional etiquette, and a refined approach to guest service.</p> </li> <li> <p>Excellent command of English; additional languages are an advantage.</p> </li> <li> <p>A genuine passion for luxury hospitality, attention to detail, and exceeding guest expectations.</p> </li> </ul>
Qatar - Doha
Primary Purpose Of The Job<br><br>Perform duties as an integral part of a team responding to fires, rescues and other emergency situations to prevent escalation as quickly as possible. Participate in drills and exercises within the community developing competencies as individual and as a team to the benefit of the community and within a safe working environment.<br><br>Required Experience And Skills<br><br>Successfully completed Basic Fire Fighter 1 & 2 (NFPA 1001) & Breathing Apparatus Wearer Course. Qualified First Aider to first responder (CPR with AED) level Minimum five years as a Fire-Fighter in a commercial or industrial Fire-Fighter environment, civil defence force, or military fire service or successful completion of QP FPP programme (Qatari Nationals) Possess a valid driving License - preferably Heavy Vehicle. Technical skills -- must be able to use broad range of modern equipment for firefighting and rescue. The ability to rapidly absorb information on arrival at an incident in conditions which may be dangerous and confusing and accordingly follow instructions. Understanding for the victims of fire and accident and able to cope with distressing circumstances. Intermediate English Language (QP L3) both spoken and written.<br><br>Educational Qualifications<br><br>Completed secondary school education
Qatar - Doha
Primary Purpose Of The Job<br><br>Perform duties as an integral part of a team responding to fires, rescues and other emergency situations to prevent escalation as quickly as possible. Participate in drills and exercises within the community developing competencies as individual and as a team to the benefit of the community and within a safe working environment.<br><br>Required Experience And Skills<br><br>Successfully completed Basic Fire Fighter 1 & 2 (NFPA 1001) & Breathing Apparatus Wearer Course. Qualified First Aider to first responder (CPR with AED) level Minimum five years as a Fire-Fighter in a commercial or industrial Fire-Fighter environment, civil defence force, or military fire service or successful completion of QP FPP programme (Qatari Nationals) Possess a valid driving License - preferably Heavy Vehicle. Technical skills -- must be able to use broad range of modern equipment for firefighting and rescue. The ability to rapidly absorb information on arrival at an incident in conditions which may be dangerous and confusing and accordingly follow instructions. Understanding for the victims of fire and accident and able to cope with distressing circumstances. Intermediate English Language (QP L3) both spoken and written.<br><br>Educational Qualifications<br><br>Completed secondary school education
AccorHotel
Qatar - Doha
<ul> <li> <p>Deliver exceptional, personalized guest experiences, ensuring the highest standards of luxury hospitality throughout the guest journey.</p> </li> <li> <p>Welcome and engage with guests warmly, ensuring seamless arrivals, departures, and personalized assistance.</p> </li> <li> <p>Monitor daily arrivals, departures, reservations, VIP movements, and special guest preferences to ensure flawless service delivery.</p> </li> <li> <p>Oversee guest relations operations and coordinate with Front Office, Concierge, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.</p> </li> <li> <p>Anticipate guest needs and proactively respond to requests, ensuring prompt and discreet service.</p> </li> <li> <p>Handle guest feedback, concerns, and complaints with professionalism, empathy, and effective service recovery.</p> </li> <li> <p>Ensure VIPs, repeat guests, and guests requiring special assistance receive thoughtful and personalized attention.</p> </li> <li> <p>Supervise, coach, and motivate the Guest Relations team to consistently uphold luxury service standards and brand expectations.</p> </li> <li> <p>Monitor team performance, delegate daily responsibilities, and ensure compliance with hotel policies and operating procedures.</p> </li> <li> <p>Review guest satisfaction feedback and online reviews, identifying opportunities to enhance service quality and guest loyalty.</p> </li> <li> <p>Promote hotel facilities, signature experiences, dining outlets, and exclusive guest services.</p> </li> <li> <p>Build lasting relationships with guests by recognizing their preferences and delivering personalized interactions.</p> </li> <li> <p>Maintain accurate guest profiles, operational reports, and shift handovers while ensuring confidentiality and discretion.Company Description</p></li></ul><p><strong>What is in it for you:</strong></p><ul><li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility activities</li><li>Career development opportunities with national and international promotion opportunities.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or degree in Hospitality Management or a related field is preferred.</p> </li> <li> <p>Previous experience in Guest Relations or Front Office operations within a luxury hotel or five-star hospitality environment.</p> </li> <li> <p>Previous supervisory experience in a similar role is an advantage.</p> </li> <li> <p>Excellent communication, interpersonal, leadership, and guest engagement skills.</p> </li> <li> <p>Strong expertise in guest complaint handling, service recovery, and personalized guest relations.</p> </li> <li> <p>Impeccable grooming, professional etiquette, and a refined approach to guest service.</p> </li> <li> <p>Excellent command of English; additional languages are an advantage.</p> </li> <li> <p>A genuine passion for luxury hospitality, attention to detail, and exceeding guest expectations.</p></li></ul>
OUR HABITAS
Qatar - Doha
<p><b>Job Description</b></p> <p>The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.</p> <p>As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.</p> <p>The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.</p> <p> <strong>Spa Treatments & Guest Experience</strong> </p> <ul> <li> <p>Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.</p> </li> <li> <p>Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.</p> </li> <li> <p>Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.</p> </li> <li> <p>Maintain exceptional treatment techniques, service etiquette, and guest care standards.</p> </li> <li> <p>Create a relaxing, welcoming, and memorable spa experience.</p> </li> <li> <p>Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.</p> </li> <li> <p>Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.</p> </li> <li> <p>Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.</p> </li> </ul> <p> <strong>Team Leadership & Supervision</strong> </p> <ul> <li> <p>Provide daily guidance, direction, and support to Spa Therapists.</p> </li> <li> <p>Act as the first point of contact for operational concerns during assigned shifts.</p> </li> <li> <p>Lead by example through professional conduct, positive attitude, and exceptional service delivery.</p> </li> <li> <p>Monitor team grooming, punctuality, attendance, and adherence to established standards.</p> </li> <li> <p>Support the preparation and coordination of daily therapist assignments and treatment schedules.</p> </li> <li> <p>Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.</p> </li> <li> <p>Encourage teamwork, accountability, and a positive working environment.</p> </li> <li> <p>Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.</p> </li> <li> <p>Support the onboarding, orientation, and integration of new Spa Therapists.</p> </li> <li> <p>Assist in implementing departmental initiatives and improvement plans.</p> </li> </ul> <p> <strong>Spa Operations & Coordination</strong> </p> <ul> <li> <p>Support the smooth and efficient daily operation of the Spa.</p> </li> <li> <p>Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.</p> </li> <li> <p>Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.</p> </li> <li> <p>Monitor treatment schedules to minimize delays and maximize operational efficiency.</p> </li> <li> <p>Ensure sufficient availability of treatment products, linens, amenities, and equipment.</p> </li> <li> <p>Monitor inventory consumption and report replenishment requirements.</p> </li> <li> <p>Assist with opening and closing procedures, including operational checklists.</p> </li> <li> <p>Ensure equipment is maintained in good working condition and report defects promptly.</p> </li> <li> <p>Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.</p> </li> <li> <p>Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.</p> </li> </ul> <p> <strong>Quality Assurance & Service Standards</strong> </p> <ul> <li> <p>Ensure consistent implementation of approved spa treatment protocols and service standards.</p> </li> <li> <p>Conduct routine checks of treatment rooms, equipment, and guest facilities.</p> </li> <li> <p>Monitor the quality and consistency of treatments delivered by the team.</p> </li> <li> <p>Provide constructive feedback and practical coaching to improve service performance.</p> </li> <li> <p>Ensure compliance with Our Habitas brand standards and established wellness procedures.</p> </li> <li> <p>Assist in resolving service inconsistencies and implementing corrective actions.</p> </li> <li> <p>Support guest satisfaction initiatives and continuous improvement of the spa experience.</p> </li> </ul> <p> <strong>Training & Team Development</strong> </p> <ul> <li> <p>Assist in identifying training needs and development opportunities for Spa Therapists.</p> </li> <li> <p>Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.</p> </li> <li> <p>Support cross-training and knowledge-sharing initiatives.</p> </li> <li> <p>Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head.</p> </li> <li> <p>Encourage continuous learning, product knowledge, and professional development.</p> </li> <li> <p>Ensure completion of mandatory training and departmental learning requirements.</p> </li> <li> <p>Support the development of junior therapists and help prepare potential future team leaders.</p> </li> </ul> <p> <strong>Hygiene, Health & Safety</strong> </p> <ul> <li> <p>Ensure strict compliance with spa hygiene, sanitation, and health and safety standards.</p> </li> <li> <p>Maintain proper cleaning and disinfection of treatment rooms, tools, equipment, and reusable materials.</p> </li> <li> <p>Ensure appropriate handling, storage, and usage of treatment products.</p> </li> <li> <p>Follow established procedures for guest consultations, treatment contraindications, and incident reporting.</p> </li> <li> <p>Maintain high standards of personal hygiene and professional grooming.</p> </li> <li> <p>Ensure the safe use of treatment equipment and wellness facilities.</p> </li> <li> <p>Report accidents, injuries, unsafe conditions, and guest health concerns immediately.</p> </li> <li> <p>Comply with applicable Qatar health, safety, and regulatory requirements.</p> </li> </ul> <p><br></p><ul><li> </li> </ul> <p> </p> <br><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.</p> </li> <li> <p>Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.</p> </li> <li> <p>Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.</p> </li> <li> <p>Proficiency in a variety of massage and body treatment techniques.</p> </li> <li> <p>Knowledge of spa products, treatment protocols, and wellness practices.</p> </li> <li> <p>Previous experience coaching or training junior therapists is an advantage.</p> </li> <li> <p>Strong understanding of spa hygiene, sanitation, and health and safety requirements.</p> </li> <li> <p>Good command of spoken and written English; additional languages are an advantage.</p> </li> <li> <p>Ability to work flexible schedules, including weekends and public holidays.</p> </li> <li> <p>Relevant professional certifications and any required local authorizations.</p> </li> </ul>
OUR HABITAS
Qatar - Doha
<p>The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.</p> <p>As a hands-on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.</p> <p>The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.</p> <p> <strong>Spa Treatments & Guest Experience</strong> </p> <ul> <li> <p>Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.</p> </li> <li> <p>Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.</p> </li> <li> <p>Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.</p> </li> <li> <p>Maintain exceptional treatment techniques, service etiquette, and guest care standards.</p> </li> <li> <p>Create a relaxing, welcoming, and memorable spa experience.</p> </li> <li> <p>Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.</p> </li> <li> <p>Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.</p> </li> <li> <p>Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.</p> </li> </ul> <p> <strong>Team Leadership & Supervision</strong> </p> <ul> <li> <p>Provide daily guidance, direction, and support to Spa Therapists.</p> </li> <li> <p>Act as the first point of contact for operational concerns during assigned shifts.</p> </li> <li> <p>Lead by example through professional conduct, positive attitude, and exceptional service delivery.</p> </li> <li> <p>Monitor team grooming, punctuality, attendance, and adherence to established standards.</p> </li> <li> <p>Support the preparation and coordination of daily therapist assignments and treatment schedules.</p> </li> <li> <p>Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.</p> </li> <li> <p>Encourage teamwork, accountability, and a positive working environment.</p> </li> <li> <p>Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.</p> </li> <li> <p>Support the onboarding, orientation, and integration of new Spa Therapists.</p> </li> <li> <p>Assist in implementing departmental initiatives and improvement plans.</p> </li> </ul> <p> <strong>Spa Operations & Coordination</strong> </p> <ul> <li> <p>Support the smooth and efficient daily operation of the Spa.</p> </li> <li> <p>Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.</p> </li> <li> <p>Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.</p> </li> <li> <p>Monitor treatment schedules to minimize delays and maximize operational efficiency.</p> </li> <li> <p>Ensure sufficient availability of treatment products, linens, amenities, and equipment.</p> </li> <li> <p>Monitor inventory consumption and report replenishment requirements.</p> </li> <li> <p>Assist with opening and closing procedures, including operational checklists.</p> </li> <li> <p>Ensure equipment is maintained in good working condition and report defects promptly.</p> </li> <li> <p>Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization.</p> </li> <li> <p>Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.</p> </li> </ul> <p> <strong>Quality Assurance & Service Standards</strong> </p> <ul> <li> <p>Ensure consistent implementation of approved spa treatment protocols and service standards.</p> </li> <li> <p>Conduct routine checks of treatment rooms, equipment, and guest facilities.</p> </li> <li> <p>Monitor the quality and consistency of treatments delivered by the team.</p> </li> <li> <p>Provide constructive feedback and practical coaching to improve service performance.</p> </li> <li> <p>Ensure compliance with Our Habitas brand standards and established wellness procedures.</p> </li> <li> <p>Assist in resolving service inconsistencies and implementing corrective actions.</p> </li> <li> <p>Support guest satisfaction initiatives and continuous improvement of the spa experience.</p> </li> </ul> <p> <strong>Training & Team Development</strong> </p> <ul> <li> <p>Assist in identifying training needs and development opportunities for Spa Therapists.</p> </li> <li> <p>Conduct practical demonstrations, refresher training, and treatment technique coaching within the scope of approved protocols.</p> </li> <li> <p>Support cross-training and knowledge-sharing initiatives.</p> </li> <li> <p>Monitor team members' progress and provide feedback to the Spa Manager or designated Department Head.</p> </li> <li> <p>Encourage continuous learning, product knowledge, and professional development.</p> </li> <li> <p>Ensure completion of mandatory training and departmental learning requirements.</p> </li> <li> <p>Support the development of junior therapists and help prepare potential future team leaders.</p> </li> </ul> <p> <strong>Hygiene, Health & Safety</strong> </p> <ul> <li> <p>Ensure strict compliance with spa hygiene, sanitation, and health and safety standards.</p> </li> <li> <p>Maintain proper cleaning and disinfection of treatment rooms, tools, equipment, and reusable materials.</p> </li> <li> <p>Ensure appropriate handling, storage, and usage of treatment products.</p> </li> <li> <p>Follow established procedures for guest consultations, treatment contraindications, and incident reporting.</p> </li> <li> <p>Maintain high standards of personal hygiene and professional grooming.</p> </li> <li> <p>Ensure the safe use of treatment equipment and wellness facilities.</p> </li> <li> <p>Report accidents, injuries, unsafe conditions, and guest health concerns immediately.</p> </li> <li> <p>Comply with applicable Qatar health, safety, and regulatory requirements.</p> </li> </ul> <p><br></p><ul><li> </li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li> <p>Diploma or professional certification in Massage Therapy, Spa Therapy, Beauty Therapy, or a related discipline.</p> </li> <li> <p>Minimum of 3 years of professional spa therapy experience, preferably within a luxury hotel, resort, or established wellness facility.</p> </li> <li> <p>Previous experience as a Senior Spa Therapist, Lead Therapist, or in a similar supervisory capacity is preferred.</p> </li> <li> <p>Proficiency in a variety of massage and body treatment techniques.</p> </li> <li> <p>Knowledge of spa products, treatment protocols, and wellness practices.</p> </li> <li> <p>Previous experience coaching or training junior therapists is an advantage.</p> </li> <li> <p>Strong understanding of spa hygiene, sanitation, and health and safety requirements.</p> </li> <li> <p>Good command of spoken and written English; additional languages are an advantage.</p> </li> <li> <p>Ability to work flexible schedules, including weekends and public holidays.</p> </li> <li> <p>Relevant professional certifications and any required local authorizations.</p></li></ul>
Qatar - Doha
Primary Purpose Of The Job<br><br>Perform duties as a Watch Commander to direct and motivate teams responding to fires, rescues and other emergency situations to prevent escalation as quickly as possible. Design and formulate drills and exercises within the community to develop individual and team competencies to the benefit of the industrial cities community and within a safe working environment.<br><br>Direct the on-station watch in the performance of routine and non-routine duties, including emergency operations, exercises, drills, emergency vehicle operation and preparedness activities.<br><br>Required Experience And Skills<br><br>Successfully completed Basic Fire Fighter 1 & 2 (NFPA 1001) & Breathing Apparatus Wearer course. Successfully completed NFPA 1041 Fire Instructor 1 & NFPA Fire Officer 1 & 2Qualified First Aider to first responder (CPR with AED) level. Minimum 7 years as a Fire-Fighter or equivalent in a commercial or industrial Fire-Fighter environment, civil, or military fire service or three years as leading fire-fighter in QP. Possess a valid driving License - preferably Heavy Vehicle. Technical skills -- must be able to use broad range of modern equipment for firefighting and rescue. The ability to rapidly information on arrival at an incident in conditions may be dangerous and confusing and accordingly dictate instructions to the on-scene crews. Understanding for the victims of fire and accident and able to cope with distressing circumstances. Intermediate Language ( (QP L4) both spoken and written.<br><br>Educational Qualifications<br><br>Completed secondary school education.
Qatar - Doha
Primary Purpose Of The Job<br><br>Perform duties as a Watch Commander to direct and motivate teams responding to fires, rescues and other emergency situations to prevent escalation as quickly as possible. Design and formulate drills and exercises within the community to develop individual and team competencies to the benefit of the industrial cities community and within a safe working environment.<br><br>Direct the on-station watch in the performance of routine and non-routine duties, including emergency operations, exercises, drills, emergency vehicle operation and preparedness activities.<br><br>Required Experience And Skills<br><br>Successfully completed Basic Fire Fighter 1 & 2 (NFPA 1001) & Breathing Apparatus Wearer course. Successfully completed NFPA 1041 Fire Instructor 1 & NFPA Fire Officer 1 & 2Qualified First Aider to first responder (CPR with AED) level. Minimum 7 years as a Fire-Fighter or equivalent in a commercial or industrial Fire-Fighter environment, civil, or military fire service or three years as leading fire-fighter in QP. Possess a valid driving License - preferably Heavy Vehicle. Technical skills -- must be able to use broad range of modern equipment for firefighting and rescue. The ability to rapidly information on arrival at an incident in conditions may be dangerous and confusing and accordingly dictate instructions to the on-scene crews. Understanding for the victims of fire and accident and able to cope with distressing circumstances. Intermediate Language ( (QP L4) both spoken and written.<br><br>Educational Qualifications<br><br>Completed secondary school education.
Qatar - Doha
<strong>Company Description<br><br></strong><strong>Raffles Hotels & Resorts<br><br></strong>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.<br><br><strong>Fairmont Hotels & Resorts<br><br></strong>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><br><strong>About Raffles & Fairmont Doha<br><br></strong>Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.<br><br>Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.<br><br>Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.<br><br>Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.<br><br><strong>About The Application Process<br><br></strong>At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.<br><br><strong>Job Description<br><br></strong>We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Spa & Recreation Attendant.<br><br>The Spa & Recreation Attendant is responsible for ensuring that all spa, wellness, fitness, pool and recreation facilities are clean, safe, well-maintained and ready for guests. The role provides direct guest assistance while maintaining the high standards of cleanliness, presentation and service expected in a luxury hotel.<br><br><strong>Key Responsibilities:<br><br></strong><ul><li>Welcome guests warmly and provide professional and personalized service</li><li>Maintain cleanliness and organization of spa, recreation, pool, fitness and wellness areas</li><li>Ensure towels, robes, amenities and other supplies are fully stocked</li><li>Prepare and maintain treatment rooms before and after guest appointments</li><li>Assist guests with the use of spa and recreation facilities</li><li>Maintain changing rooms, relaxation areas, locker rooms, sauna, steam room and pool areas</li><li>Monitor facilities and report maintenance, safety or equipment issues promptly</li><li>Conduct regular checks to ensure all areas meet hygiene and safety standards</li><li>Support spa therapists and reception colleagues with daily operations</li><li>Respond to guest requests and provide assistance in a courteous and efficient manner</li><li>Maintain a clean, safe and welcoming environment throughout the facilities</li><li>Follow all hotel health, safety, hygiene and operational procedures</li><li>Maintain professional grooming and appearance at all times</li><li>Assist with opening and closing procedures and daily facility checks</li><li>Work closely with other departments to ensure a seamless guest experience<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What will you bring to this role?<br><br></strong><ul><li>Previous experience in a spa, wellness, fitness, recreation or luxury hotel environment</li><li>High school diploma or equivalent qualification</li><li>Excellent communication and interpersonal skills</li><li>Strong customer service and guest-focused approach</li><li>Good knowledge of health, safety and hygiene standards</li><li>Ability to maintain high standards of cleanliness and presentation</li><li>Professional grooming and positive attitude</li><li>Physically fit and able to stand and walk for extended periods</li><li>Ability to work effectively in a multicultural team</li><li>Flexible to work shifts, weekends and public holidays</li><li>Basic first aid or lifeguard certification is an advantage</li><li>Good command of English, with additional languages considered an advantage</li><li>Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized<br><br></li></ul>Additional Information<br><br><strong>Employee Benefits<br><br></strong>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.<br><br><strong>Our Values<br><br></strong>Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.<br><br>Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.<br><br>Belonging: We celebrate our differences. We support each other and we always stand together.<br><br>Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.<br><br>Integrity: We build trust through mutual respect and being authentic.<br><br><strong>Diversity & Inclusion<br><br></strong>We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Qatar - Doha
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul. Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.</p><br><br>Job Description<br><br><p>The Spa Therapist is responsible for delivering exceptional spa and wellness treatments that promote relaxation, rejuvenation, and overall wellbeing while creating a warm, personalized, and memorable experience for every guest.</p><br><p>The role embodies the Our Habitas approach to <strong>wellbeing, connection, care, and meaningful experiences</strong>, ensuring treatments are delivered professionally, safely, and in accordance with established spa standards and guest preferences.</p><br><p>Key Responsibilities</p><br><p><strong>Guest Experience & Treatments</strong></p><br><ul><li>Welcome guests warmly and create a comfortable, relaxing, and personalized spa experience.</li><li>Conduct appropriate guest consultations before treatments to understand individual needs, preferences, expectations, and relevant contraindications.</li><li>Perform professional spa treatments, including massage, body treatments, facials, and other wellness services according to training, certification, and the spa treatment menu.</li><li>Personalize treatments appropriately based on guest needs while maintaining established treatment protocols.</li><li>Explain treatments and wellness recommendations clearly and professionally.</li><li>Provide appropriate post-treatment advice and recommendations.</li><li>Maintain guest privacy, dignity, confidentiality, and comfort at all times.</li><li>Anticipate guest needs and respond promptly and thoughtfully to requests.</li><li>Handle guest feedback professionally and immediately escalate concerns when necessary.</li></ul><p><strong>Spa Operations</strong></p><br><ul><li>Prepare treatment rooms before each appointment and ensure they are clean, organized, comfortable, and fully stocked.</li><li>Ensure treatment rooms are reset promptly and correctly after every treatment.</li><li>Maintain appropriate levels of linens, amenities, oils, products, and treatment supplies.</li><li>Assist with opening and closing procedures as assigned.</li><li>Ensure spa equipment is used correctly and report any damage or maintenance requirements promptly.</li><li>Support appointment flow and communicate effectively with the Spa Reception and Wellness Team to minimize delays and enhance the guest journey.</li><li>Assist with inventory counts and advise the Spa Supervisor of low stock or replenishment requirements.</li></ul><p><strong>Hygiene, Health & Safety</strong></p><br><ul><li>Maintain the highest standards of cleanliness, hygiene, sanitation, and personal grooming.</li><li>Clean and sanitize treatment rooms, equipment, tools, and surfaces according to established procedures.</li><li>Follow appropriate hand hygiene and linen-handling procedures.</li><li>Understand treatment contraindications and ensure treatments are not performed when there may be a health or safety concern.</li><li>Immediately report accidents, injuries, guest reactions, or health and safety concerns.</li><li>Ensure all products, oils, chemicals, and equipment are stored and handled safely.</li><li>Comply with applicable local health regulations and Company hygiene and safety standards.</li></ul><p><strong>Product Knowledge & Commercial Awareness</strong></p><br><ul><li>Maintain excellent knowledge of the spa treatment menu, wellness experiences, products, packages, and promotions.</li><li>Recommend appropriate treatments and retail products based on genuine guest needs rather than a purely sales-driven approach.</li><li>Support spa revenue objectives through thoughtful treatment recommendations, upgrades, and retail sales.</li><li>Ensure accurate recording of treatments and products used as required.</li><li>Participate in product knowledge sessions and continuously develop technical and wellness knowledge.</li></ul><p><strong>Teamwork & Our Habitas Culture</strong></p><br><ul><li>Work collaboratively with Spa, Wellness, Front Office, Experiences, Housekeeping, and other departments to create a seamless guest experience.</li><li>Attend departmental briefings, training sessions, and meetings as required.</li><li>Support colleagues during busy periods and contribute positively to the overall team environment.</li><li>Demonstrate respect, empathy, professionalism, and cultural awareness when interacting with guests and colleagues.</li><li>Embody the Our Habitas culture through authentic, warm, and meaningful interactions.</li><li>Participate in resort activities, wellness initiatives, and special guest experiences when required.</li></ul><br>Qualifications<br><br><p>Qualifications & Experience</p><br><ul><li>Recognized certification or qualification in Massage Therapy, Beauty Therapy, Spa Therapy, or a related discipline.</li><li>Previous experience as a Spa Therapist, preferably within a luxury hotel, resort, wellness retreat, or similar hospitality environment.</li><li>Professional competency in relevant massage and body-treatment techniques.</li><li>Knowledge of anatomy, physiology, treatment contraindications, hygiene, and safe treatment practices.</li><li>Additional certifications in specialized massage, facial, holistic, or wellness therapies are an advantage.</li><li>Good spoken English and ability to communicate comfortably with international guests.</li><li>Strong personal grooming and professional presentation.</li><li>Flexible to work shifts, weekends, public holidays, and according to resort operational requirements.</li></ul><br>Additional Information<br><br><p><strong>What's in it for you...</strong></p><br><ul><li>The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.</li><li>The chance to challenge the norm and work in an environment that is both creative and rewarding.</li><li>Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.</li><li>A competitive package and plenty of opportunity for development.</li><li>Excellent discounts across the entire Ennismore family of brands.</li></ul><p><em>Working at <strong>Our Habitas</strong> means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.</em></p><br><p><em>If you believe in <strong>luxury that speaks to the soul</strong>, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.</em></p><br> </div>
Qatar - Doha
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Raffles Hotels & Resorts</strong></p><br><p>The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. </p><br><p><strong>Fairmont Hotels & Resorts</strong></p><br><p>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.</p><br><p><strong>About Raffles & Fairmont Doha</strong></p><br><p>Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.</p><br><p>Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.</p><br><p>Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.</p><br><p>Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.</p><br><p><strong>About the Application Process</strong></p><br><p>At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.</p><br><br>Job Description<br><br><p>We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Spa & Recreation Attendant.</p><br><p>The Spa & Recreation Attendant is responsible for ensuring that all spa, wellness, fitness, pool and recreation facilities are clean, safe, well-maintained and ready for guests. The role provides direct guest assistance while maintaining the high standards of cleanliness, presentation and service expected in a luxury hotel.</p><br><p><strong>Key Responsibilities:</strong></p><br><ul><li>Welcome guests warmly and provide professional and personalized service</li><li>Maintain cleanliness and organization of spa, recreation, pool, fitness and wellness areas</li><li>Ensure towels, robes, amenities and other supplies are fully stocked</li><li>Prepare and maintain treatment rooms before and after guest appointments</li><li>Assist guests with the use of spa and recreation facilities</li><li>Maintain changing rooms, relaxation areas, locker rooms, sauna, steam room and pool areas</li><li>Monitor facilities and report maintenance, safety or equipment issues promptly</li><li>Conduct regular checks to ensure all areas meet hygiene and safety standards</li><li>Support spa therapists and reception colleagues with daily operations</li><li>Respond to guest requests and provide assistance in a courteous and efficient manner</li><li>Maintain a clean, safe and welcoming environment throughout the facilities</li><li>Follow all hotel health, safety, hygiene and operational procedures</li><li>Maintain professional grooming and appearance at all times</li><li>Assist with opening and closing procedures and daily facility checks</li><li>Work closely with other departments to ensure a seamless guest experience</li></ul><br>Qualifications<br><br><p><strong>What will you bring to this role?</strong></p><br><ul><li>Previous experience in a spa, wellness, fitness, recreation or luxury hotel environment</li><li>High school diploma or equivalent qualification</li><li>Excellent communication and interpersonal skills</li><li>Strong customer service and guest-focused approach</li><li>Good knowledge of health, safety and hygiene standards</li><li>Ability to maintain high standards of cleanliness and presentation</li><li>Professional grooming and positive attitude</li><li>Physically fit and able to stand and walk for extended periods</li><li>Ability to work effectively in a multicultural team</li><li>Flexible to work shifts, weekends and public holidays</li><li>Basic first aid or lifeguard certification is an advantage</li><li>Good command of English, with additional languages considered an advantage</li><li>Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions</li><li>Foster an inclusive environment where every individual feels valued and respected</li><li>Create an environment where colleagues are empowered, supported and recognized</li></ul><br>Additional Information<br><br><p><strong>Employee Benefits</strong><br>Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.</p><br><p><strong>Our Values</strong></p><br><p>Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. </p><br><p>Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.</p><br><p>Belonging: We celebrate our differences. We support each other and we always stand together.</p><br><p>Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. </p><br><p>Integrity: We build trust through mutual respect and being authentic.</p><br><p><strong>Diversity & Inclusion</strong></p><br><p>We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</p><br> </div>
Baker Hughes - United Kingdom
Qatar - Doha
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
As a Field Service Engineer (FSE) you will represent BH both technically and professionally to ensure the equipment to be installed, maintained and started-up properly. Your key responsibilities will include:<br>
<br>
•Provide on-site technical direction on control systems installation, including loop checks, system tests during start-up, commissioning, troubleshooting and maintenance on customer owned sites in remote oilfield, power generation and industrial facilities (Power generation includes customer owned utilities, marine drives, petrochemical, paper, steel, automotive and transportation industries)<br>
•Supervise the positioning and wiring of control panels such as Unit Control Panel (UCP), auxiliary panels of any type, Direct Current Panel (DCP), battery charger and battery cells, Generator Control & Protection Panel (GCPP), Motor Control Center (MCC), etc., particularly electrical hook up, pneumatic hook up, primary hook up and field wiring done by client or sub-contractor<br>
•Check the functionality of the control sequencing for all auxiliary systems, relevant to the turbine and driven equipment such as lube oil system, hydraulic oil system, oil coolers, starting means (motor & torque converter/gas expander/hydraulic starter & pumps etc.), enclosure and building ventilation systems, Fire & Gas detection system, compressor seal oil system, compressor dry gas seal system, process gas coolers, fuel and process gas valves, anti-surge system, etc.<br>
•Leading Installation, Maintenance, Commissioning Site Activities with proper Customer/Company Schedule Targets Mindset following strictly Quality and HSE Rules<br>
•Establish through the immediate Report after the Daily HSE Toolbox Talking the critical activity tasks and remark any HSE aspect to be followed<br>
•Utilizing Problem Solving Skills, Engineering Instructions, Drawings, and Process Instructions during Turbomachinery’s Commissioning and Start-up Activities - Possessing the Technical Capability to troubleshoot and provide routine maintenance checkout for Gas Turbines Products<br>
•Preparation of job-planning documents based to Assignment’s Scope of Work (Installation, Upgrade, Outage)<br>
•Provide leadership and technical direction to skilled labor, performing work at customer sites, maintaining strong safety mindset to assure the executed work reflects the technical requirements within Baker Hughes and customer safety standards<br>
•Providing input for Daily Outage and Weekly Installation Reports<br>
•Communicate effectively with Service/Installation/Project Managers and Site Manager about job planning, job execution, job progression as well as personnel site arrivals and departures<br>
•Prepare timely and accurate technical reports for customer records and a reference for future field service interventions.<br>
•Actively participate to customer and/or contractor meeting.<br>
</div><h2 class="h5">Skills</h2>
<div data-jb-field="skills">To be successful in this role you will:<br>
<br>
•Have Engineering Degree with minimum 10 years of relevant field experience.<br>
•Have strong knowledge on rotating equipment installation/ commissioning /maintenance/ Troubleshooting; Hands on expertise on of HDGT (Frame 5/2, 6B, 7E & 9E) field Instrumentation, Control logic and their auxiliaries.<br>
•High expertise and Hands-On Knowledge of Mark Vie turbine control panels.<br>
•Knowledge of PLC control panels<br>
•Experience on DLN (Dry Low NOx) systems mapping.<br>
•Be able to speak fluent English language (Speaking and writing. Crucial for Report, Customer interaction and communication with ENG HQ technical alignment)<br>
•Have strong customer service-orientation, and the ability to communicate effectively with a range of stakeholders.<br>
•Proven ability to work efficiently without direct supervision.<br>
•Proven analytical and quality improvement ability.<br>
•Strong interpersonal and leadership skills<br>
•Health, Safety and Environmental mindset and compliance.<br>
•This role requires extensive travel. Applicants must be willing and able to travel significantly (not less than 70%) without geographical restriction including offshore<br>
</div>
Qatar - Doha
Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br> As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Greet guests warmly upon arrival and departure. Assist guests with luggage handling, storage, and transportation. Escort guests to their rooms and explain room features and hotel amenities. Respond promptly to guest requests and inquiries. Arrange transportation services (taxis, shuttles) when needed. Maintain cleanliness and organization in the lobby and luggage storage areas. Handle guest packages and deliveries securely. Report any maintenance issues or safety concerns to the appropriate department. <br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Qatar - Doha
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Guest Satisfaction:Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels Group Culture and Brand Standard. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Implements agreed upon beverage policy and procedures throughout the property. Finance / Administration:Monitor the Beverage Cost to ensure it is in line with budget, prepare to take action for any variations. Ensure the selling price for any item sold is priced using the guidance of the F&B controller and its affiliated system in place, according to corporate office. Ensure that the bar is running efficiently, including the correct stock levels for all areas, including the front and back of the house. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Manage all areas of business and T&C administration as required as assigned to you by the DOFB/ADOFB/Beverage Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB/Beverage Manager. Monitor actual and projected sales on a daily basis. Review meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded. Identifies and addresses opportunities as needed. Manage incentive programs for upselling and marketing promotions. Marketing:Fully operate within the Marketing & Communications parameters and fully support any marketing campaign set up to promote the bar. Operations:To have a full working knowledge of the bar floor plan / layout and all F&B offers. To have a full knowledge of spirits, beers, wines, alcoholic and nonalcoholic beverages To have a full knowledge of bar OS&E and drinks garnishes To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests. Micros, Open Table, Knowcross & all other systems as required. Establish excellent rapport with guests in a professional manner. Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts. Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Ensure high standards of personal presentation and grooming. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. Build a personal profile as the managerial face of the bar. Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and ensure all information is added to the reservation in-house database. Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times. Mentor associates as assigned to you, following all correct training procedures and standards. Monitor associate development on the floor identifying training needs and any areas of concern. To ensure all associates are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the DOFB/ADOFB/Beverage Manager Prepare weekly schedules according to T&C directives and workforce forecasts. Adjust schedules during the week to meet demands. Organizing monthly team meeting and Daily Calling every day. Ensure all bar closing tasks are completed before the bar team leaves the restaurant. Feedback the results of the Sense of Engagement Survey and ensure that the relevant changes are implemented. Run and interpret department reports as necessary. Monitor bar maintenance and report any issues and repairs that may need to be carried out. Oversee the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Qatar - Doha
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>Passionate about creating exceptional guest experiences through outstanding service, operational excellence, and strong leadership? As a Director of Rooms, you will lead and oversee the hotel’s Rooms Division operations, ensuring exceptional guest experiences, high service standards, operational excellence, and strong financial performance while inspiring and developing our Heartists.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work.</li><li>Opportunity to develop your talent and grow within your property and across the world.</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities, including Planet 21.</li></ul><p><strong>What you will be doing:</strong></p><br><ul><li>Lead, manage, coach, and develop the Rooms Division team to deliver exceptional guest service and operational excellence.</li><li>Oversee the day-to-day operations of Front Office, Housekeeping, Guest Relations, Concierge, Bell Desk, and other Rooms Division functions, ensuring smooth and efficient operations across all areas.</li><li>Maintain a strong operational presence throughout the hotel, ensuring exceptional guest experiences and high service standards.</li><li>Ensure all Rooms Division departments consistently deliver exceptional guest experiences in line with luxury hospitality and brand standards.</li><li>Monitor service quality, guest satisfaction, room readiness, productivity, occupancy, and overall Rooms Division performance.</li><li>Develop and implement strategies to maximize room revenue, profitability, guest satisfaction, operational efficiency, and overall Rooms Division performance.</li><li>Take ownership of Rooms Division financial performance, including P&L management, budgeting, forecasting, cost control, payroll management, and achieving departmental targets.</li><li>Work closely with Revenue Management and Sales & Marketing to optimize occupancy, ADR, RevPAR, room revenue, and overall hotel profitability.</li><li>Monitor labour costs, departmental expenses, productivity, room inventory, and operational resources to ensure effective cost management.</li><li>Ensure effective coordination between Front Office, Housekeeping, Reservations, Revenue Management, Engineering, and other departments to maximize room availability and operational efficiency.</li><li>Oversee the complete guest journey from pre-arrival through departure, ensuring personalized, seamless, and memorable service at every touchpoint.</li><li>Personally oversee VIP arrivals, special occasions, guest requests, and high-profile guests, ensuring appropriate recognition and personalized service.</li><li>Handle guest feedback, requests, and complaints promptly and professionally, ensuring effective resolution and maintaining guest loyalty.</li><li>Conduct regular inspections of guest rooms, public areas, back-of-house areas, and Rooms Division facilities to ensure cleanliness, presentation, maintenance, and brand compliance.</li><li>Ensure guest rooms are consistently maintained and presented according to luxury standards, with strong communication and coordination between Housekeeping and Front Office.</li><li>Monitor guest feedback, online reviews, satisfaction scores, and operational reports, identifying trends and implementing action plans to continuously improve performance.</li><li>Support recruitment, onboarding, training, coaching, succession planning, and performance management of Heartists.</li><li>Identify opportunities for continuous improvement and implement initiatives to enhance guest experience, service quality, operational efficiency, and financial results.</li><li>Ensure compliance with health, safety, hygiene, security, fire safety, and other applicable hotel standards and regulations.</li><li>Coordinate closely with Food & Beverage, Engineering, Sales & Marketing, Finance, Human Resources, and other departments to ensure seamless hotel operations.</li><li>Lead by example, fostering a positive, collaborative, and performance-driven working environment.</li><li>Act as a key member of the hotel leadership team, contributing to the overall strategic direction and business performance of the hotel.</li></ul><br>Qualifications<br><br><p>Your experience and skills include:</p><br><ul><li>Strong passion for luxury hospitality, guest engagement, and service excellence.</li><li>Minimum 8 years of Rooms Division management experience, including Front Office and/or Housekeeping leadership.</li><li>Minimum 2 years of experience as a Director of Rooms, Executive Assistant Manager Rooms, or equivalent senior position.</li><li>Minimum 5 years of managerial experience in the Middle East/GCC, preferably in Dubai or Doha.</li><li>Previous experience in a 5 star luxury hotel operation is preferred.</li><li>Proven experience managing multiple Rooms Division functions and high volume operations.</li><li>Hands on and operationally driven, with strong guest and floor presence.</li><li>Strong knowledge of P&L, budgeting, forecasting, cost control, productivity, occupancy, ADR, and RevPAR.</li><li>Excellent leadership, communication, coaching, and problem-solving skills.</li><li>Strong understanding and implementation of luxury hospitality and brand standards.</li><li>Proficiency in Microsoft Office and hotel PMS systems; Opera experience is an advantage.</li><li>Flexibility to work shifts, weekends, and public holidays.</li></ul><br>Additional Information<br><br><p>Your team and working environment:</p><br><p>We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.</p><br><p>Our commitment to Diversity & Inclusion:</p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p>Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.</p><br><p>.</p><br> </div>