Receptionist Jobs in Qatar

Mandarin Oriental, Doha is looking for a Spa Concierge to join our Spa team.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>As a Spa Concierge , you will be responsible for the following duties: <br><br>Assist in the operations of all spa & wellness areas as required:Spa Reception Salon & Barber Reception Spa Retail Area Boutique Consultation Lounge Spa Suites Arrival Spa Thermal & Changing facilities Tea Lounges Fitness & Wellness Maintain the cleanliness of The Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards Will be expected to aid therapists in setting up for treatments and clearing away after Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance Must be a team player and assist all spa and hotel colleagues where necessary Ability to perform opening and closing duties Must have a thorough understanding of Spa Soft, all treatments and services offered in the Spa & Wellness division and all retail products Must have good telephone skills and follow required telephone etiquette Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner<br>As a Spa Concierge, We Expect From You<br><br>Minimum 1 year of experience working in a service environment is a must Hotel school graduates will be preferable Senior School qualification or equivalent is a must Previous experience working in a 5-star hotel environment will be an advantage Previous experience working in the Middle East Region is an advantage Good knowledge on computer systems is a must<br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Receptionist (Female) | Bilingual (Arabic &amp; English)</b></p><p><br></p><p>We are seeking a professional and customer-focused <b>Female Receptionist</b> to join our team. The ideal candidate should be fluent in both <b>Arabic and English</b> and have previous experience in front desk and administrative support functions.</p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Welcome and assist visitors in a professional manner.</li><li>Answer, screen, and transfer incoming calls.</li><li>Manage emails, mail, and courier correspondence.</li><li>Schedule appointments and coordinate meeting room bookings.</li><li>Provide administrative support to internal departments.</li><li>Monitor office supplies and stationery requirements.</li><li>Assist with data entry and document management.</li></ul><p><br></p><p><b>Requirements:</b></p><ul><li>Previous experience in a receptionist or front desk role (1 - 2 years).</li><li>Fluent in Arabic and English (spoken and written).</li><li>Excellent communication and interpersonal skills.</li><li>Well-organized, punctual, and professional in appearance.</li><li>Proficient in Microsoft Office applications.</li></ul><p><br></p><p>If you have a positive attitude and a passion for delivering excellent customer service, we would love to hear from you.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Bilingual </li></ul></div>

<p>Ensures that all guest information is handled according to Rosewood Standards. Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival. Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest s arrival as to ensure that all requests are followed through. Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera. Contacts guests v a Glowing, telephone, e-mail, or in person within the day from the query being received. Ensures that guest and company profiles are updated accurately, correctly and timely in PMS. Notes and follows up on guest preferences and special requests and alerts or trace to respective department is being addressed. Maintains complete knowledge of the Hotel &amp; its services (F&amp;B promotions / Rooms / Special Guest programs and Spa facilities, etc.). Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background. Is fully conversant with accommodation features: lay-out, room type, location d cor, in room facilities and equipment. Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way. Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc) Fills in each guest profile in Opera PMS with these comments for future stays. Maintains a thorough knowledge of the city to assist guest whenever is required (Restaurants, tourist sites etc) during the pre-calling/ pre-arrival email activity. Pre-calls all transient arriving guests in accordance with pre-calling SOP. Assemble TOP VIPs guest s profiles (Show me you Know me) and distribute across the hotel prior to arrival. Monitors guests birthdays and sends birthday online cards. Prepares the necessary information, reports, and monitors their activities throughout the day. Updates guests preference and relevant information in Opera Extend all efforts to collect guests email address, telephone number and address prior guest s arrivals. Pre research guest s profiles, status and required information in order to personalize their stay. Follow any special guest room decorations and make sure they are properly done. Ensures VIP rooms are pre-checked and inspected. The same will apply to special occasion requests and set ups. Coordinates the preparation and organization of all welcome / welcome back amenities and amenity process for all arriving and in-house guests. Ensures that flower arrangements and/or beverages and/or pastry products are ordered, if necessary or requested, and are placed in guest room in a correct and timely manner. Escort Arriving Guests to their room and conduct rooming as per RD-FO-SOP-011. Ensures that all the departments follow the information provided in traces; guest profile notes and emails are executed. Organizes the execution of the special preferences and amenities to all guests in a timely manner. Ensures that all pertinent information is provided to (future) guests and associates. Ensures that all communication with (future) guests and associates is complete, accurate, engaging and positive. Maintains confidentiality of all guest information. Attends daily briefing and communicates all challenges and successes with the rest of the team. Promptly, accurately and consistently reports all guest complaints and how they were solved. Attends designated meetings. Ensures and emphasizes prompt solutions and reporting of any guest concerns and challenges during the shift. Ensures that any challenges (Guest concerns or associate concerns) are communicated or escalated. Performs all tasks as detailed in daily task list. Maintains cleanliness and tidiness of work area at all times. Participates in related project teams. Positively impacts on the hotel revenue by up-selling techniques and pre-calling arrival activities for guests. 100% compliance with all mandatory training. Update the information of VIP arrivals for the next day and prepare the weekly one. To be sent daily around or before noon. Update Rosewood Daily report. Send the amenities catalogues to the guest according to the requests. Ensures each special program is highlighted and recognized. (SAG, Amex, Elite, Expedia, etc.) Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. Collect preferences daily and enter into our guest profiles.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>•</span></span><span><span>Check the Qatar Police incoming e-mails periodically and update rest of the team for any necessary information.</span></span><br><span><span>•</span></span><span><span>Conduct regular patrol of the property to ensure all areas are safe and secure.</span></span><br><span><span>•</span></span><span><span>Conduct Security Department meetings. Attend and participate in other required hotel</span></span><br><span><span>•</span></span><span><span>Review and approve departmental schedules/payroll and make necessary</span></span><br><span><span>•</span></span><span><span>adjustments.</span></span><br><span><span>•</span></span><span><span>Direct coordination of training in fire life safety, CPR, as well as other Corporate</span></span><br><span><span>•</span></span><span><span>approved programs, such as Limo Driver Training and Workplace Violence training.</span></span><br><span><span>•</span></span><span><span>Lead and direct investigations of accidents, thefts, property loss and unlawful</span></span><br><span><span>•</span></span><span><span>activities. Document details and advise Management</span></span><br><span><span>•</span></span><span><span>Screen, interview, select, manage, review and counsel Security Supervisors and</span></span><br><span><span>•</span></span><span><span>Officers to maintain order throughout the hotel. Periodically review Officers and</span></span><br><span><span>•</span></span><span><span>Supervisors’ logs to ensure completeness and accuracy</span></span><br><span><span>•</span></span><span><span>Make sure all checked in guest have copies of valid Identity details copying security department if required by CID.</span></span><br><span><span>•</span></span><span><span>Ensure correct information such as passport and other related details has been input in the system accurately by checking with reception daily.</span></span><br><span><span>•</span></span><span><span>Update all check out information within 1 hour of opera system update.</span></span><br><span><span>•</span></span><span><span>Run a full audit on the CID on regular basis at least once a week.</span></span><br><span><span>•</span></span><span><span>Maintain proper filing system to keep all rooming lists, actual arrival and departure list related to the CID daily update process.</span></span><br><span><span>•</span></span><span><span>Establish contact with CID officers on the area and maintain a report with other CID operators in nearby competitors.</span></span><br><span><span>•</span></span><span><span>Ensure all emergency calls are attended as top priority is given to these calls.</span></span><br><span><span>•</span></span><span><span>Crime prevention and investigation</span></span><br><span><span>•</span></span><span><span>Maintain professional business confidentiality.</span></span><br><span><span>•</span></span><span><span>Conduct yourself in a professional manner at all times and maintain high grooming standards.</span></span><br><span><span>•</span></span><span><span>Perform other related duties as required and assigned by management</span></span><br><p><span><span><strong>Internal Communication</strong></span></span></p><br><span><span>•</span></span><span><span>Ensure an efficient communication platform with other voco® Doha West Bay Suites offices and sister properties.</span></span><br><span><span>•</span></span><span><span>Work with Convention/Catering Services to ensure functions are safe for all guests and employees.</span></span><br><span><span>•</span></span><span><span>Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate information.</span></span><br><span><span>•</span></span><span><span>Periodically review and update a variety of departmental guidelines.</span></span><br><span><span>•</span></span><span><span>Maintain Officer equipment and uniforms, purchase back-up supplies in order to maintain standard par on hand.</span></span><br><span><span>•</span></span><span><span>Oversee and maintain various technical equipment, hardware and software, to ensure it is function</span></span><br><span><span>•</span></span><span><span>Attend Operations training sessions and meeting as required</span></span><br><span><span>•</span></span><span><span>Attend MOI training for update.</span></span><br><p><span><span><strong>SAFETY REQUIREMENTS</strong></span></span></p><br><span><span>•</span></span><span><span>Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.</span></span><br><p><span><span><strong>ORGANIZATIONAL RELATIONSHIPS</strong></span></span></p><br><span><span>•</span></span><span><span>Positions directly reporting to this position (titles):</span></span><br><span><span>•</span></span><span><span>Assistant Director, Safety and Security</span></span><br><span><span>•</span></span><span><span>Security Officer</span></span><br><span><span>•</span></span><span><span>Lost and Found Officer</span></span><br><span><span>•</span></span><span><span>Dispatcher</span></span><br><span><span>•</span></span><span><span>Security Supervisor</span></span><br><p><span><span><strong>GENERAL</strong></span></span></p><br><span><span>•</span></span><span><span>Communicate effectively with all other departments</span></span><br><span><span>•</span></span><span><span>Attend meetings, training sessions and any other required meeting or training session.</span></span><br><span><span>•</span></span><span><span>Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.</span></span><br><span><span>•</span></span><span><span>Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.</span></span><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.</p><br><br>Job Description<br><br><p><strong>How your day looks like:</strong></p><br><ul><li>Actively welcome, greet and check guests in</li><li>Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’</li><li>Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up</li><li>Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.</li><li>Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries</li><li>Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process</li><li>Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken</li><li>Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards</li><li>Ensure the correct procedure and policy standards are adhered to</li><li>Ensure all necessary supplies are available for the front desk, manage par stock and order supplies</li><li>Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.</li><li>Encourage up-selling in order to maximize rates</li><li>Ensure work areas are cleaned and maintained at all times</li></ul> </div>

Job Summary**<br><br>As a Bellboy at Barahat Msheireb Hotel LLC, you will be the first point of contact for our guests, providing exceptional service by assisting with luggage, escorting them to their rooms, and offering a warm and welcoming impression.<br><br>Job Responsibilities**<br><br> Greet guests upon arrival and departure with a friendly and professional demeanor. Assist guests with their luggage, ensuring careful handling and timely delivery to and from their rooms. Escort guests to their rooms, providing information about hotel facilities and services. Retrieve luggage from departing guests' rooms and transport it to the lobby or designated pick-up area. Assist guests with transportation needs, including calling taxis or providing directions. Maintain a clean and organized lobby and luggage storage area. Respond to guest inquiries and requests promptly and efficiently. Collaborate with other hotel departments to ensure a seamless guest experience. Adhere to all hotel safety and security procedures. Perform other duties as assigned by management.<br><br>Job Qualifications**<br><br> High school diploma or equivalent. Previous experience in a customer service role, preferably in a hotel or hospitality setting, is an advantage. Excellent communication and interpersonal skills. Ability to lift and carry heavy luggage. Strong attention to detail and a proactive approach to guest service. Ability to work flexible hours, including weekends and holidays. Professional appearance and a positive attitude. Knowledge of the local area and attractions is a plus.

<p>Job Description Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. Achieve Quality Audit result of 95% and above through consistent documented trainings Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter ) Assit and process check in/out for VIPs guests efficiently and professionally. Escort guests to their rooms and conduct Room Orientation. Update guest information into the computer after a complete check in. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Information counter and Business centre &amp; M Lounge as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</p><p><strong>Desired Candidate Profile</strong></p><p>University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</p>

<p><br></p> <ul> </ul> <br> <div>Job Description</div> <br> <ol> <li> <ol> <li> </li> </ol> </li> </ol> <ul> <li>Achieve Quality Audit result of 95% and above through consistent documented trainings.</li> <li>Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li> <li>Be smart, well groomed,friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.</li> <li>Check Hotel situation, occupancy, functions, groups, VIPs.</li> <li>Show fullest cooperation and respect within the team and other departments</li> <li>Be aware of the daily activities and has product knowledge of all the hotel facilities.</li> <li>Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.</li> <li>Build mutual trust, respect, and cooperation among team members.</li> <li>Ensure the services are up to the required standard.</li> <li>Always open the hotel doors to all guests, arriving and departing by extending friendly and warm welcome with gratitude</li> <li>Ensure prompt and efficient handling of all guest luggage and the luggage store while adhering to safety and security protocols.</li> <li>Assure every luggage is covered with a baggage claim tag.</li> <li>Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient parking of cars especially, during large events.</li> <li>Parking of guests and visitors vehicles in the designated hotel parking area.</li> <li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li> </ul> <br> <div>Qualifications</div> <br> <p>High school diploma or equivalent is preferred.</p> <br> <div>Additional Information</div> <br> <ul> <li> <strong>2 5 years</strong> of experience </li> <li> <strong>Professional appearance:</strong> Well-groomed, appropriately dressed, punctual, and dependable.</li> <li> <strong>Experience:</strong> Previous experience in hospitality, concierge work, reception, customer service, or a similar position.</li> </ul>

<p> <b>JLL empowers you to shape a brighter way</b>. </p> <p> </p> <p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. </p> <p> </p> <br> <p>A highly self-motivated person with a passionate for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for Client employees and to act as the primary interface between the internal operations of Client and its clients. Providing services to the highest standards as well as representing Client values in appearance, presentation, and manners.</p> <p>You will need to demonstrate a culture that promotes JLL s core values of Teamwork, Excellence and Ethics and Client s principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.</p> <p> <b>Core Responsibilities</b> </p> <p>Welcome all visitors warmly and genuinely to Client, whilst walking them through the process of guest registration, keeping them updated about their host / meeting, taking care of their needs during their visit to Client and wishing them a fond farewell.</p> <p> <b>Customer Service</b> </p> <ul> <li>To ensure all visitors to the building, both internal and external, are correctly registered and issued a pass as per Client security standards and are given a prompt and efficient service and expectations are consistently exceeded.</li> <li>Track all visitors, including vendors, visiting employees and guests. Providing quality data as required using Resource Scheduler.</li> <li>To alert hosts to their visitor s presence and keep visitors updated about their host s arrival time; ensuring all visitors are collected by their hosts.</li> <li>To maintain an effective customer focus in all activities.</li> </ul> <p> <b>Meeting Room Support</b> </p> <ul> <li>To process and manage conference room bookings and requirements. Ensuring all booking data is captured in Resource Scheduler within the prescribed timescales.</li> <li>To undertake daily checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies; raising Corrigo Work Orders as required.</li> <li>To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable).</li> <li>To order and deliver to meeting rooms any catering as required.</li> <li>To make and deliver refreshments to the meeting rooms as required.</li> <li>To support the Audio-Visual equipment for the meeting rooms and provide first-line resolution or escalate requirements as necessary. </li> </ul> <p> <b>Office Support</b> </p> <ul> <li>Answering the phone in a professional manner consistent with Client s global standard.</li> <li>To liaise with the Client employees about all the services offered at reception.</li> <li>To ensure the reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness.</li> <li>Manage incoming and outgoing courier and other packages or mail as required.</li> <li>Managing and completing printing and binding requests.</li> </ul> <p> <b>Additional Core Requirements</b> </p> <ul> <li>To work closely with the FM, Technology and wider building services teams to provide the best possible service to all clients and employees.</li> <li>Procure and distribute pantry amenity supplies and stationery.</li> <li>To always wear the client approved uniform and name badge when on duty and in line with the required standards.</li> </ul> <p> <b>Additional responsibilities</b> </p> <ul> <li>Where applicable, manage parking and vehicle logs and records.</li> </ul> <ul> <li>Ensure you are up to date with any required changes to reception processes, or office projects that may affect reception service delivery.</li> <li>Ensure procedural standards manual (SOPs) are kept up to date and adhered to.</li> <li>To ensure all security doors remain closed and escalate any security equipment not working as designed.</li> <li>To take responsibility for contributing towards your own development, with the guidance of your line manager, and attending training courses as identified.</li> <li>To act as a positive ambassador for the business.</li> <li>To show commitment to company values in all aspects of your role.</li> </ul> <p> <b>Risk Management</b> </p> <ul> <li>Be comfortable escalating early any concerns or support from your management team.</li> <li>Follow established escalation procedures and incident reporting procedures.</li> </ul> <p> <b>You also need to be:</b> </p> <ul> <li>Self-motivated; confident &amp; energetic.</li> <li>Flexible able to adapt to rapidly changing situations.</li> <li>Goal-oriented able to focus on meeting all performance targets.</li> <li>A strong communicator good presentation skills and possess strong verbal &amp; written communication skills (English &amp; local language required, additional languages beneficial).</li> </ul> <p> <b>Critical Competencies for Success</b> </p> <ul> <li>Firm First mind-set,Able to cooperate and work well with others to meet targets, support the team effectively as and when needed, proven ability to commit to flawless execution while complying with firm s procedures and standards. Excellent Client Focus &amp; Relationship Management Skills, Able to interact with the general client staff &amp; vendors with ease, Ability to manage conflict and conflicting priorities, Demonstrates ability to work with vendors to deliver efficient services, Demonstrates proactive &amp; professional approach to customer service.Has a customer-oriented attitude.</li> </ul> <p> <b>Work Experince</b> </p> <ul> <li>Candidate should have relevant FOH/Customer Service/GRA experience of minimum 2- 3 Years. Hospitality Background will be preferrd.</li> </ul> <p> </p> <p> <b>Location: </b> </p> <p> </p><br>

At Zulal Wellness Resort, we are seeking a dedicated and experienced Spa Therapist to deliver exceptional, personalised wellness experiences to our guests. This role is responsible for providing a wide range of professional spa treatments in accordance with Zulal and Chiva-Som service standards, conducting thorough guest consultations, recommending appropriate treatments, and ensuring the highest standards of service, hygiene and safety. The successful candidate will demonstrate strong technical expertise, genuine care for guest wellbeing, and a commitment to service excellence, while contributing to a welcoming, professional and world-class wellness environment.<br>Key Responsibilities Deliver exceptional guest experiences by providing personalised, attentive and professional service throughout the guest journey. Perform high-quality spa treatments including massages, facials, body treatments, manicures and pedicures in line with Zulal and Chiva-Som standards. Conduct professional guest consultations to understand individual needs, health conditions and preferences, ensuring safe and appropriate treatment recommendations. Maintain the highest standards of hygiene and safety by preparing treatment rooms, maintaining equipment and following all spa health and safety procedures. Recommend and promote wellness services by educating guests on suitable treatments, products, wellness programmes and special offers. Support smooth spa operations through accurate guest records, inventory monitoring, daily checklists and collaboration with Spa Reception and other team members. Contribute to continuous improvement and guest satisfaction by handling enquiries professionally, addressing concerns, sharing feedback and supporting initiatives that enhance the overall spa<br>Qualifications & Requirements Professional Spa Certification & Experience – Internationally recognised certification such as CIBTAC, CIDESCO or ITEC, with a minimum of 2 years’ experience in a professional spa or wellness environment. Strong Technical Expertise – Sound knowledge of spa therapies, body and beauty treatments, anatomy and physiology, with the ability to deliver treatments safely and professionally. Exceptional Guest Service – Strong customer service orientation with excellent communication, interpersonal and relationship-building skills, creating a welcoming sense of connection and belonging for every guest. Demonstrated ability to collaborate effectively, resolve guest concerns professionally, manage challenges and contribute positively within a multidisciplinary team. Excellent time management, attention to detail, reliability and adaptability, with the ability to maintain consistently high standards in a fast-paced spa environment. Positive Wellness Mindset – Friendly, approachable and empathetic personality, combined with a positive, creative and innovative attitude and a genuine passion for guest wellbeing and continuous improvement.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Host welcomes and seats customers, checks reservations, manage the wait list when the restaurant is busy, and ensure to give a warm welcome to all guests, providing an efficient and courteous approach at all times. This role serves as an ambassador for the exceptional service and cuisine that are hallmarks of the customer dining experience.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Welcome guests as they arrive at the restaurant, providing a warm and friendly atmosphere to enhance their dining experience.</p><br> <p>Coordinate seating assignments according to reservations, walk-ins, and table availability, ensuring efficient use of space and timely service.</p><br> <p>Maintain a waitlist for guests without reservations, estimating wait times accurately and updating guests on their status.</p><br> <p>Provide assistance and information to guests, including menu recommendations, special requests, and accommodation of seating preferences.</p><br> <p>Manage reservations through a booking system, confirming bookings, updating availability, and accommodating special requests or changes.</p><br> <p> Ensure cleanliness and organization in the waiting area, including tidying up tables, arranging seating, and keeping the entrance area presentable.</p><br> <p>Communicate effectively with servers and kitchen staff to ensure smooth service flow, coordinating timing of table turnovers and relaying special requests.</p><br> <p>Address customer complaints or concerns promptly and professionally, seeking resolution to ensure guest satisfaction.</p><br> <p>Assist servers and other staff during peak periods or when needed, such as delivering beverages to waiting guests or clearing tables.</p><br> <p>Handle cash transactions for walk-in guests, processing payments accurately and efficiently, and reconciling cash at the end of the shift.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Understanding of restaurant operations, including seating arrangements, reservation management, and service flow, to effectively coordinate guest experiences.</p><br> <p> Strong interpersonal and communication skills to greet guests warmly, provide assistance, and address inquiries or concerns professionally.</p><br> <p> Excellent organizational skills to manage reservations, maintain waitlists, and coordinate seating arrangements efficiently, while prioritizing tasks during busy periods.</p><br> <p> Quick thinking and problem-solving skills to handle unexpected situations, such as accommodating last-minute reservations or resolving conflicts over seating preferences.</p><br> <p>Meticulous attention to detail to ensure accuracy in managing reservations, estimating wait times, and maintaining cleanliness and organization in the waiting area.</p><br> <br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Adminstrative Services L1<br>Guest Relations L1<br>Hosting and Reception L1<br>Leadership<br>Product and Service Knowledge L1<br>Quality<br>Reservation Management L1<br>Resilience<br><br><br><u><b>Education</b></u> <br>Certificate in any Related Technical Certificates<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment, such as a hotel or resort. They serve as the primary point of contact for guests, assisting with check-in and check-out procedures, handling inquiries and requests, and addressing any concerns or issues promptly and professionally. Guest Service Agents also provide information about hotel amenities, local attractions, and dining options, and may coordinate services such as transportation, luggage assistance, and room upgrades. Overall, their role is to create a welcoming and comfortable environment for guests and ensure their needs are met to enhance their overall satisfaction. </p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Greet guests upon arrival and assist with check-in procedures, including verifying identification, processing payments, and issuing room keys.</p><br> <p>Handle guest inquiries, requests, and complaints promptly and courteously, providing accurate information and resolving issues to ensure guest satisfaction.</p><br> <p>Provide information about hotel amenities, local attractions, and dining options, assisting guests in making arrangements and reservations as needed.</p><br> <p>Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests, such as room service, housekeeping services, and maintenance repairs.</p><br> <p>Maintain a neat and organized front desk area, including stocking supplies, updating guest information, and ensuring cleanliness and orderliness at all times.</p><br> <p>Process check-outs efficiently, reviewing charges, collecting payments, and issuing invoices or receipts as required.</p><br> <p>Handle incoming phone calls, emails, and faxes, directing inquiries to the appropriate departments or personnel and taking messages as necessary.</p><br> <p>Uphold hotel policies and procedures, including security measures, confidentiality guidelines, and health and safety protocols, to ensure a safe and secure environment for guests and staff.</p><br> <p>Assist with administrative tasks, such as updating guest records, filing paperwork, and preparing reports for management as needed.</p><br> <p>Continuously strive to exceed guest expectations, anticipate their needs, and provide personalized service to enhance their overall experience during their stay.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Understanding of hospitality industry standards, including hotel operations, guest service principles, and standard procedures for check-in, check-out, and guest assistance.</p><br> <p>Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management, conveying information clearly and courteously.</p><br> <p>Strong customer service skills to provide personalized assistance, address guest inquiries and concerns, and exceed guest expectations in a professional and friendly manner.</p><br> <p>Keen attention to detail to accurately process guest information, handle reservations, and ensure that guest preferences and special requests are accommodated.</p><br> <p>Ability to think quickly and effectively resolve guest issues or complaints, demonstrating resourcefulness and a proactive approach to guest satisfaction.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>Equipment Management L1<br>Quality<br>Event Planning L1<br>Quality and Safety L1<br>Guest Relations L1<br>Agility<br>Leadership<br>AI Fluency<br>Entertainment Management L1<br><br><br><u><b>Education</b></u> <br><br><br> </div>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant. Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers. Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Spa, Restaurants, and Gym etc. Register all the information, updates and instruction learned during the day before leaving the office. Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards. Fill in the daily guest report and ensure any pending items at the end of a shift are handed over. Keep the guest’s agenda on a daily basis and have track of the location where the guests are. Welcome the guest by the main entrance depending on the time. Register and regular updating in SAG information Group for all known of guest’s movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. – To the best of your knowledge. Check in the guest in the commodity of their suite, respecting all the set standards by the Front Office. Offer suite orientation to the arrival guests following all Forbes, LQA and Rosewood standards. Extend special attention to suites occupied by families according to the culture. Offer services of unpacking-packing luggage. Take care of the guest’s laundry, pressing and dry-cleaning with coordination of valet service. Maintain guest room and wardrobe in a neat and tidy fashion. Arrange the fruit basket and amenities for arrivals and refill them on a daily basis according to the guest’s wishes when needed. Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards. Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes. Deliver appropriate newspapers to the guest rooms. Coordinate with the front desk for speed check-in & check-out as per guest request. Deliver guests’ mail and messages promptly. Inform the housekeeping department of the time desired for the daily cleaning and turn-down service. Make aware all the hotel departments about guest allergies and food preferences. Be fully conversant with all services and facilities offered by the hotel. Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures. Be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment. Assist in arranging medical assistance when needed. Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance. Have a thorough understanding of the technical features of the suites. Have good knowledge of how to serve guests their meals and drinks in their suite. Be the main contact for guests and the hotel during suite receptions and dinner parties. Prepare arrival and departure gifts to be given to the guest. Perform all duties with the same sense of priority and dedication. Monitor operating supplies and reduce spoilage and wastage. Keep a friendly environment attitude at all times. Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner. Serve our guests in a calm, discrete and courteous manner, respecting timing standards. Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed. Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible. Keep a critical eye during the process of room inspection and to report any default equipment. Coordinate with the front desk for speed check-in & check-out as per guest request. Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible. Anticipate guest needs, respond promptly, and acknowledge all guests, however busy or whatever time of the day.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>Your day to day</strong></span></span></p><br><p><span><span><strong>Restaurant</strong></span></span></p><br><span><span>•</span></span><span><span>Follow voco® F&amp;B service sequences and standard operating procedures.</span></span><br><span><span>•</span></span><span><span>Wear uniform correctly and maintain voco® grooming standards.</span></span><br><span><span>•</span></span><span><span>Attend daily briefings, trainings, and performance reviews.</span></span><br><span><span>•</span></span><span><span>Communicate effectively with kitchen and service teams.</span></span><br><span><span>•</span></span><span><span>Have thorough knowledge of all F&amp;B standard operating procedures, service quality, product presentation, and offerings.</span></span><br><span><span>•</span></span><span><span>Uphold the restaurant’s image by maintaining high standards of guest service and act as a brand ambassador for voco®.</span></span><br><span><span>•</span></span><span><span>Acknowledge and warmly welcome returning and regular guests.</span></span><br><span><span>•</span></span><span><span>Engage guests with friendly, personalized conversation.</span></span><br><span><span>•</span></span><span><span>Offer a buffet orientation or present menus confidently and explain dishes clearly.</span></span><br><span><span>•</span></span><span><span>Take accurate orders, noting preferences and dietary requirements.</span></span><br><span><span>•</span></span><span><span>Promote menu items and enhance sales through suggestive selling techniques.</span></span><br><span><span>•</span></span><span><span>Serve food and beverages with attention to timing, presentation, and quality.</span></span><br><span><span>•</span></span><span><span>Check back naturally to ensure satisfaction.</span></span><br><span><span>•</span></span><span><span>Resolve service issues proactively or escalate following IHG problem-resolution steps.</span></span><br><span><span>•</span></span><span><span>Complete mise-en-place and station setup before service.</span></span><br><span><span>•</span></span><span><span>Support buffet service, replenishment, and guest flow.</span></span><br><span><span>•</span></span><span><span>Maintain table settings and cleanliness to standards.</span></span><br><span><span>•</span></span><span><span>Operate POS systems accurately.</span></span><br><span><span>•</span></span><span><span>Clean and polish assigned silverware, cutlery, glassware, and chinaware. Ensure all equipment is in proper working condition and used correctly.</span></span><br><span><span>•</span></span><span><span>Be fully knowledgeable about all hotel facilities, services, and current offerings.</span></span><br><span><span>•</span></span><span><span>Handle flagged reservations and special requests appropriately</span></span><br><span><span>•</span></span><span><span>Stay updated on guest arrivals, preferences, dietary needs, and departure schedules</span></span><br><span><span>•</span></span><span><span>Answer guest inquiries regarding hotel amenities and nearby attractions.</span></span><br><span><span>•</span></span><span><span>Always maintain confidentiality of guest information.</span></span><br><span><span>•</span></span><span><span>Assist guests with any issues related to their stay, ensuring a positive experience.</span></span><br><p><span><span><strong>Room Service</strong></span></span></p><br><span><span>•</span></span><span><span>Set up trays and trolleys according to service standards.</span></span><br><span><span>•</span></span><span><span>Answer room service phone calls promptly—within three (3) rings.</span></span><br><span><span>•</span></span><span><span>Provide warm and courteous service over the phone, taking food and beverage orders using effective sales techniques.</span></span><br><span><span>•</span></span><span><span>Deliver orders promptly to guest rooms, ensuring quality, accuracy, and a personalized touch.</span></span><br><span><span>•</span></span><span><span>Clear trays and trolleys from guest rooms and floor corridors efficiently.</span></span><br><span><span>•</span></span><span><span>Prepare and place complimentary fruit baskets in guest rooms as required.</span></span><br><span><span>•</span></span><span><span>Have thorough knowledge of the room service menu.</span></span><br><span><span>•</span></span><span><span>Complete and maintain a summary sheet for each shift.</span></span><br><span><span>•</span></span><span><span>Log complaints, delays, and guest suggestions in the room service logbook.</span></span><br><span><span>•</span></span><span><span>Process doorknob breakfast or meal orders by creating appropriate KOTs/Checks.</span></span><br><span><span>•</span></span><span><span>Maintain the highest standard of courtesy and warmth when speaking with guests.</span></span><br><p><span><span><strong>C&amp;E</strong></span></span></p><br><span><span>•</span></span><span><span>Follow banquet event orders (BEO’s) accurately.</span></span><br><span><span>•</span></span><span><span>Perform setup and breakdown of banquet events.</span></span><br><span><span>•</span></span><span><span>Be familiar with different set-up styles.</span></span><br><span><span>•</span></span><span><span>Be familiar with different service styles; coffee breaks, buffets, plated meals, cocktail reception.</span></span><br><span><span>•</span></span><span><span>Prepare mis-en-place and event setup.</span></span><br><span><span>•</span></span><span><span>Maintain cleanliness and organization of event areas.</span></span><br><span><span>•</span></span><span><span>Execute outdoors catering (ODC) events.</span></span><br><p><span><span><strong>What we need from you</strong></span></span></p><br><p><span><span><strong>PERSONAL ATTRIBUTES</strong></span></span></p><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar – offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Joël Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.</p> <h4>Our Team:</h4> <p>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.</p> <h4>Who We Look For:</h4> <p>We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.</p> <h4>Essential Functions:</h4> <p>The Valet Parking Attendant forms part of the Rooms Division and assists in the hotel lobby and arrival/departure experience of the hotel.</p> <p>A valet attendant is responsible for driving, parking, and retrieving guest vehicles to ensure a smooth and welcoming experience upon their arrival and departure.</p> <p>The valet parking attendant returns vehicles from the parking lot promptly and safely and provides excellent customer service to each guest.</p> <p>Comply with Four Seasons’ Work Rules and Standards of Conduct. Work harmoniously and professionally with co-workers.</p> <p>Must be able to work all shifts including AM's, PM's, weekends, and holidays.</p> <p>Must have experience in a line or supervisory position in related positions.</p> <ul> <li>Greet guests arriving at the resort and drive their vehicle safely to a designated parking area.</li> <li>Provide guests with directions, recommendations, and information about the city and its attractions.</li> <li>Monitor property front entrance and guest arrivals.</li> <li>Report any problems or unusual activities to management.</li> <li>Provide exceptional, courteous, friendly and memorable service to guests and employees that differentiates us from the competition.</li> <li>Assist guests promptly and courteously in valet check-in.</li> <li>Park vehicles in designated areas in accordance with standard stacking procedures to maximize speed and efficiency of parking service.</li> <li>Retrieve vehicles from valet lot, in accordance with established safety guidelines and offer guests a sincere farewell, assist with bags and offer directions.</li> </ul> <h4>Preferred Qualifications and Skills</h4> <p>We are looking for individuals who have a solid knowledge of guest services and front of house operations. Creativity and organization are key along with strong work ethics and people skills. Applicants are required to have at least three to five years in room division capacity. Good communication skills. Must have previous relevant work experience. Must have a driving license.</p> <h4>Our Offering:</h4> <ul> <li>Opportunities to build a successful career with global potential</li> <li>Unique strong culture - diversity of 50 different nationalities</li> <li>Living accommodation in a high quality, well-resourced apartment</li> <li>Excellent training and development opportunities</li> <li>Employee recognition programs</li> <li>Complimentary nights at Four Seasons Hotels worldwide</li> <li>Paid home leave tickets</li> <li>Complimentary meals in employee restaurants</li> <li>Free transportation to work</li> <li>Medical coverage</li> </ul> <h4>Work Authorization:</h4> <p>Hotel will apply for work authorization for a successful candidate.</p></p><p></p>

<p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Doorman and build your career with us.</p><p>Opens the main door of the hotel and ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction. Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage. Assure that every luggage is covered with a baggage claim tag. Parking of guests and visitors vehicles in the designated hotel parking area. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Report any unusual occurrences or requests to the Concierge desk. Be aware of the hotel accident Prevention Policies. Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area. Check Hotel situation, occupancy, functions, groups, VIPs. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously. Review and update Logbook. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times. Oversee the day to day operations. Assist guests with their luggage. Report regularly on happening to Asst. FO/ FOM. Aware of fire &amp; first aid procedure Handle guest complaints and report to manager Be fully aware of the Talk of the Walk for the day. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments Is aware of the daily activities and has product knowledge of all the hotel facilities.</p><p><strong>Desired Candidate Profile</strong></p><p>Outgoing personality with a positive mindset</p><p>Polished and professional appearance</p><p>Excellent communication skills in English</p><p>High school diploma or equivalent</p><p>Ability to stand for extended periods and lift heavy luggage</p>

<p>The Reservations &amp; Royal Services Agent is responsible for delivering exceptional, personalized service to guests before, during, and after their stay. This role combines reservations handling with luxury concierge-style support, ensuring a seamless and memorable guest experience that reflects the standards of Raffles &amp; Fairmont Doha.</p><p><b>Key Responsibilities</b></p><ul><li>Handle guest reservations accurately and professionally via phone, email, and online systems</li><li>Maximize room revenue through effective upselling and cross-selling techniques</li><li>Ensure all reservations are entered correctly into the PMS, including special requests and preferences</li><li>Maintain up-to-date knowledge of room types, rates, packages, and promotions</li><li>Coordinate with Front Office, Sales, and Revenue teams to ensure reservation accuracy</li><li>Act as a single point of contact for VIP, Royal, and long-stay guests</li><li>Deliver personalized and anticipatory service, exceeding guest expectations</li><li>Handle guest inquiries, requests, and complaints with professionalism and discretion</li><li>Coordinate guest arrangements such as transportation, dining reservations, special occasions, and amenities</li><li>Maintain detailed guest profiles and preferences to enhance personalized service</li><li>Ensure VIP arrivals, in-house stays, and departures are flawlessly managed</li><li>Maintain accurate records, reports, and guest information</li><li>Follow brand standards, SOPs, and luxury service etiquette at all times</li><li>Ensure confidentiality and data protection of guest information</li><li>Liaise closely with all hotel departments to ensure seamless service delivery</li><li>Adhere to health, safety, and security policies</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Diploma or degree in Hospitality Management or related field preferred</p><p>Minimum 1 2 years of experience in reservations, guest services in a luxury hotel and/or resort</p><p>Excellent English communication skills; Fluency in other languages is an advantage</p><p>Knowledge of Opera PMS or similar systems is an advantage</p>

<strong>Company Description<br><br></strong>From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.<br><br><strong>Job Description<br><br></strong><strong>How your day looks like:<br><br></strong><ul><li>Actively welcome, greet and check guests in</li><li>Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’</li><li>Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up</li><li>Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.</li><li>Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries</li><li>Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process</li><li>Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken</li><li>Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards</li><li>Ensure the correct procedure and policy standards are adhered to</li><li>Ensure all necessary supplies are available for the front desk, manage par stock and order supplies</li><li>Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.</li><li>Encourage up-selling in order to maximize rates</li><li>Ensure work areas are cleaned and maintained at all times</li><li> First name *<br><br></li></ul>This field is required.<br><br><ul><li> Last name *<br><br></li></ul>This field is required.<br><br><ul><li> Email *<br><br></li></ul>Your email address is required.<br><br><ul><li> Phone *<br><br></li></ul>This field is required.<br><br><ul><li> Resume *. We accept .pdf, .doc, and .docx formats.<br><br></li></ul>The file must be of type doc, pdf, docx and not exceed 2MB.<br><br><ul><li> these questions are a must<br><br></li></ul>By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *<br><br>This field is required.<br><br>Thank you for applying!<br><br>Good luck!

<p>Greet guests warmly upon arrival and departure</p><p>Assist with luggage transportation and storage</p><p>Escort guests to their rooms and explain room features and hotel amenities</p><p>Provide accurate information regarding hotel services, dining outlets, local attractions, and transportation options</p><p>Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest experiences</p><p>Maintain cleanliness and organization of the lobby, entrance, and luggage storage areas</p><p>Respond promptly and professionally to guest requests and inquiries</p><p>Ensure guest belongings are handled safely and securely at all times</p><p>Uphold Fairmont brand standards and contribute to a luxury hospitality environment</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in hospitality or guest services is an advantage.</p><p>Excellent communication and interpersonal skills.</p><p>Strong customer service orientation and professional appearance.</p><p>Ability to lift and carry luggage safely.</p><p>Knowledge of local attractions and services is beneficial.</p><p>Ability to work flexible shifts, including weekends and holidays.</p><p>Embrace the Fairmont brand promise and luxury in your role and in all your interactions.</p><p>Foster an inclusive environment where every individual feels valued and respected</p><p>Create an environment where colleagues are empowered, supported and recognized</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Assistant Reception Manager is responsible for overseeing the front desk and reception area of a hospitality establishment, ensuring efficient operations and exceptional guest service. They assist in managing a team of receptionists, handling guest inquiries and concerns, and coordinating reservations and check-in/check-out processes. Additionally, Assistant Reception Managers may be responsible for training new staff, managing administrative tasks, and implementing policies and procedures to uphold quality standards and guest satisfaction. They play a crucial role in maintaining a welcoming and organized reception area while contributing to the overall success of the service operations.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Assist the Reception Manager in overseeing the daily operations of the front desk and reception area, ensuring smooth check-in/check-out processes, guest service, and administrative tasks.</p><br> <p>Supervise and support reception staff, providing training, guidance, and feedback to ensure high levels of professionalism and guest satisfaction.</p><br> <p>Handle guest inquiries, complaints, and requests promptly and courteously, striving to resolve issues to the guest's satisfaction.</p><br> <p>Coordinate room reservations, room assignments, and room status updates, optimizing room inventory and revenue opportunities.</p><br> <p>Assist in managing guest accounts, including billing, payment processing, and reconciliations, ensuring accuracy and compliance with financial procedures.</p><br> <p>Monitor and maintain the cleanliness, organization, and appearance of the reception area, lobby, and public spaces, adhering to hygiene and safety standards.</p><br> <p>Assist with administrative tasks, such as managing emails and phone calls, filing paperwork, and maintaining guest records and databases.</p><br> <p>Collaborate with other departments, such as housekeeping, maintenance, and concierge, to ensure seamless guest experiences and address guest needs efficiently.</p><br> <p>Stay updated on hotel policies, procedures, and amenities, providing accurate information to guests and staff as needed.</p><br> <p>Support the Reception Manager in implementing service standards, training programs, and performance evaluations to uphold quality standards and enhance guest satisfaction.</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficiency in hotel management software and reservation systems to effectively manage bookings, room assignments, and guest information.</p><br> <p>Excellent interpersonal and communication skills to interact with guests, staff, and management in a professional and courteous manner.</p><br> <p>Strong organizational abilities to prioritize tasks, manage time efficiently, and ensure smooth operations in a fast-paced environment.</p><br> <p>Knowledge of hospitality industry standards, including check-in/check-out procedures, guest service protocols, and privacy regulations.</p><br> <p>Leadership qualities to motivate and support reception staff, delegate responsibilities, and maintain a positive work environment.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Agility<br>AI Fluency<br>Guest Relations L2<br>Hotel Management Standards and Procedures L2<br>Hotel Marketing L2<br>Issues Management L2<br>Leadership<br>Quality<br>Reservation Management L2<br>Resilience<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Hospitality or any related field<br><br><br><br> </div>