Operation Manager Jobs in Qatar

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br>We are looking for a motivated and detail-oriented Finance Intern to support our Finance team. This internship is a great opportunity for fresh graduates to gain real-world experience in financial operations and learn how finance functions in a corporate environment. <br><b>Key Responsibilities:</b><br><ul><li>Assist in data entry and updating financial records</li><li>Support the preparation of invoices, receipts, and other financial documents</li><li>Help with expense tracking and basic reconciliations</li><li>Maintain organized files and documentation for auditing and reporting purposes</li><li>Assist the finance team with day-to-day administrative and accounting tasks</li><li>Learn and support month-end and year-end processes as required</li></ul><br><strong>Requirements</strong><br><ul><li>Bachelor's degree in Finance, Accounting, Business Administration, or related field</li><li>0-1 year of relevant experience (fresh graduates are encouraged to apply)</li><li>Basic understanding of MS Excel and accounting principles</li><li>Good attention to detail and time management skills</li><li>Willingness to learn and work in a team environment</li></ul><br><strong>Benefits</strong><br><b>What We Offer:</b><br><ul><li>Hands-on experience in a real corporate finance environment</li><li>Guidance and mentorship from experienced professionals</li><li>Opportunity to learn financial processes, systems, and reporting practices</li></ul><br> </div>

Job Summary We are looking for an Associate – Outsourcing to support the day-to-day operations of the Outsourcing/Account Management function. The role will assist in client account management, service delivery coordination, client communication, contract documentation, and business development research. Candidates with experience in the outsourcing, staffing, manpower, recruitment, IT services, or Oil & Gas industry are preferred. Candidates currently working with competitor companies or within the same industry are strongly encouraged to apply. Key Responsibilities Support the Analyst and Executive in managing client accounts and outsourcing service delivery. Assist with day-to-day client communication, inquiries, meeting coordination, and follow-ups. Coordinate with internal teams to ensure timely and accurate delivery of outsourcing services. Monitor client service issues and support timely resolution. Maintain accurate documentation related to contracts, client interactions, service delivery, and account activities. Assist in preparing reports, presentations, and account-related documentation. Conduct market and industry research to identify potential business opportunities. Monitor market trends, competitor activities, and industry developments. Support business development initiatives and lead-generation activities. Monitor client satisfaction and collect client feedback. Assist in identifying opportunities for account growth, cross-selling, and service improvement. Ensure outsourcing activities comply with company policies, contractual requirements, and applicable regulations. Maintain accurate records in CRM and internal systems. Preferred Industry Experience Candidates with experience in the following industries are preferred:Outsourcing / Staffing / Recruitment Manpower Services IT Services / IT Outsourcing Managed Services Oil & Gas Professional Services Human Resources / Workforce Solutions Candidates from competitor outsourcing/staffing companies are highly preferred. Key Skills Outsourcing Operations Account Management Support Client Relationship Management Client Communication Service Delivery Coordination Contract Documentation Client Follow-up Customer Service Business Development Support Lead Generation Market Research Competitor Analysis Sales Support CRM Management MS Office Reporting & Documentation Stakeholder Coordination Problem Solving Time Management Multitasking Organizational Skills Communication Skills Key Result Areas (KRAs)1. Client Support Support achievement of 90%+ client satisfaction. Ensure 95% of client inquiries are responded to within 24 hours.2. Service Delivery Support Contribute to achieving 90%+ service delivery success. Maintain 100% accuracy in contracts and service documentation.3. Research & Business Development Provide research support contributing to at least 1 new business opportunity per quarter. Deliver accurate and timely research reports with 95%+ accuracy.4. Compliance & Documentation Maintain 100% compliance with company policies and applicable regulations. Ensure all required documentation is complete and accurate. Qualifications & Experience Bachelor's degree in Business Administration, Human Resources, Marketing, Management, or a related field.1–2 years of experience in outsourcing, staffing, recruitment, account management, client servicing, or a similar support role. Experience in Oil & Gas or IT is preferred. Experience with an outsourcing/staffing competitor is highly preferred. Proficiency in MS Office and CRM software. Strong written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Strong client-service orientation and attention to detail.

Job Summary We are looking for an Associate – Outsourcing to support the day-to-day operations of the Outsourcing/Account Management function. The role will assist in client account management, service delivery coordination, client communication, contract documentation, and business development research. Candidates with experience in the outsourcing, staffing, manpower, recruitment, IT services, or Oil & Gas industry are preferred. Candidates currently working with competitor companies or within the same industry are strongly encouraged to apply. Key Responsibilities Support the Analyst and Executive in managing client accounts and outsourcing service delivery. Assist with day-to-day client communication, inquiries, meeting coordination, and follow-ups. Coordinate with internal teams to ensure timely and accurate delivery of outsourcing services. Monitor client service issues and support timely resolution. Maintain accurate documentation related to contracts, client interactions, service delivery, and account activities. Assist in preparing reports, presentations, and account-related documentation. Conduct market and industry research to identify potential business opportunities. Monitor market trends, competitor activities, and industry developments. Support business development initiatives and lead-generation activities. Monitor client satisfaction and collect client feedback. Assist in identifying opportunities for account growth, cross-selling, and service improvement. Ensure outsourcing activities comply with company policies, contractual requirements, and applicable regulations. Maintain accurate records in CRM and internal systems. Preferred Industry Experience Candidates with experience in the following industries are preferred:Outsourcing / Staffing / Recruitment Manpower Services IT Services / IT Outsourcing Managed Services Oil & Gas Professional Services Human Resources / Workforce Solutions Candidates from competitor outsourcing/staffing companies are highly preferred. Key Skills Outsourcing Operations Account Management Support Client Relationship Management Client Communication Service Delivery Coordination Contract Documentation Client Follow-up Customer Service Business Development Support Lead Generation Market Research Competitor Analysis Sales Support CRM Management MS Office Reporting & Documentation Stakeholder Coordination Problem Solving Time Management Multitasking Organizational Skills Communication Skills Key Result Areas (KRAs)1. Client Support Support achievement of 90%+ client satisfaction. Ensure 95% of client inquiries are responded to within 24 hours.2. Service Delivery Support Contribute to achieving 90%+ service delivery success. Maintain 100% accuracy in contracts and service documentation.3. Research & Business Development Provide research support contributing to at least 1 new business opportunity per quarter. Deliver accurate and timely research reports with 95%+ accuracy.4. Compliance & Documentation Maintain 100% compliance with company policies and applicable regulations. Ensure all required documentation is complete and accurate. Qualifications & Experience Bachelor's degree in Business Administration, Human Resources, Marketing, Management, or a related field.1–2 years of experience in outsourcing, staffing, recruitment, account management, client servicing, or a similar support role. Experience in Oil & Gas or IT is preferred. Experience with an outsourcing/staffing competitor is highly preferred. Proficiency in MS Office and CRM software. Strong written and verbal communication skills. Ability to manage multiple priorities and meet deadlines. Strong client-service orientation and attention to detail.

The Head of Sales is responsible for leading the overall commercial, operational, and financial performance of the Distribution Business Unit. The role is accountable for developing and executing the business strategy, driving revenue growth, expanding market presence, optimizing operational efficiency, and ensuring sustainable profitability.<br>The incumbent will lead cross-functional teams, manage strategic partnerships, oversee P&L performance, and ensure strong governance while delivering exceptional customer satisfaction and business growth.<br>Key Responsibilities<br>Strategic Leadership<br>Develop and execute the long-term strategy for the Distribution Business. Identify market opportunities, industry trends, and competitive threats. Align business objectives with the organization's overall strategic vision. Develop annual business plans and growth initiatives. Drive innovation and continuous improvement across the business.<br>Business Development<br>Develop new revenue streams and expand the customer base. Build and strengthen strategic relationships with customers, vendors, manufacturers, and channel partners. Lead commercial negotiations and secure profitable business opportunities. Identify opportunities to expand into new markets and product portfolios.<br>Distribution Operations<br>Oversee end-to-end distribution operations including procurement, inventory, logistics, warehousing, sales operations, and customer fulfillment. Ensure operational excellence while maintaining service quality and delivery commitments. Improve supply chain efficiency and optimize operational costs. Monitor operational KPIs and implement corrective actions where necessary.<br>Financial Leadership<br>Own the Business Unit P&L. Prepare annual budgets, forecasts, and financial plans. Drive revenue growth and profitability. Monitor gross margins, operating costs, and ROI. Optimize resource allocation and investment decisions.<br>Leadership & People Management<br>Lead, mentor, and develop a high-performing leadership team. Foster a culture of accountability, collaboration, and performance excellence. Establish succession planning and talent development initiatives. Conduct performance reviews and support employee growth.<br>Governance, Risk & Compliance<br>Ensure compliance with company policies, legal requirements, and industry regulations. Identify business risks and implement mitigation strategies. Strengthen governance and internal control frameworks. Promote ethical business practices.<br>Stakeholder Management<br>Present business performance to Executive Leadership. Build trusted relationships with key customers and strategic partners. Represent the organization during industry events and executive meetings. Collaborate closely with Finance, Sales, Supply Chain, Procurement, and Operations.<br>Key Performance Indicators (KPIs)<br>Revenue Growth Gross Profit Margin EBITDA Achievement Business Unit P&L Performance Customer Satisfaction (CSAT) Inventory Turnover Order Fulfilment Performance Market Share Growth Vendor Performance Employee Engagement Operational Cost Optimization Business Development Pipeline<br>Required Experience<br>12+ years of progressive experience in Distribution, Sales, Supply Chain, or General Management. Minimum 5 years in a senior leadership role managing a Distribution Business. Proven experience managing P&L and driving business profitability. Experience leading large cross-functional teams. Strong background in business development and strategic planning. Experience within ICT, Technology, Industrial, FMCG, or Distribution industries is highly desirable. Bachelor's Degree in Business Administration, Supply Chain, Engineering, Commerce, or related discipline. MBA or Master's Degree is highly preferred.<br>Required Competencies<br>Leadership<br>Strategic Thinking Executive Presence Commercial Acumen Decision Making Change Leadership<br>Business<br>P&L Management Business Development Contract Negotiation Market Expansion Customer Relationship Management<br>Operations<br>Distribution Management Supply Chain Optimization Inventory Management Operational Excellence KPI Management

The Head of Distribution is responsible for leading the overall commercial, operational, and financial performance of the Distribution Business Unit. The role is accountable for developing and executing the business strategy, driving revenue growth, expanding market presence, optimizing operational efficiency, and ensuring sustainable profitability.<br>The incumbent will lead cross-functional teams, manage strategic partnerships, oversee P&L performance, and ensure strong governance while delivering exceptional customer satisfaction and business growth.<br>Key Responsibilities<br>Strategic Leadership<br>Develop and execute the long-term strategy for the Distribution Business. Identify market opportunities, industry trends, and competitive threats. Align business objectives with the organization's overall strategic vision. Develop annual business plans and growth initiatives. Drive innovation and continuous improvement across the business.<br>Business Development<br>Develop new revenue streams and expand the customer base. Build and strengthen strategic relationships with customers, vendors, manufacturers, and channel partners. Lead commercial negotiations and secure profitable business opportunities. Identify opportunities to expand into new markets and product portfolios.<br>Distribution Operations<br>Oversee end-to-end distribution operations including procurement, inventory, logistics, warehousing, sales operations, and customer fulfillment. Ensure operational excellence while maintaining service quality and delivery commitments. Improve supply chain efficiency and optimize operational costs. Monitor operational KPIs and implement corrective actions where necessary.<br>Financial Leadership<br>Own the Business Unit P&L. Prepare annual budgets, forecasts, and financial plans. Drive revenue growth and profitability. Monitor gross margins, operating costs, and ROI. Optimize resource allocation and investment decisions.<br>Leadership & People Management<br>Lead, mentor, and develop a high-performing leadership team. Foster a culture of accountability, collaboration, and performance excellence. Establish succession planning and talent development initiatives. Conduct performance reviews and support employee growth.<br>Governance, Risk & Compliance<br>Ensure compliance with company policies, legal requirements, and industry regulations. Identify business risks and implement mitigation strategies. Strengthen governance and internal control frameworks. Promote ethical business practices.<br>Stakeholder Management<br>Present business performance to Executive Leadership. Build trusted relationships with key customers and strategic partners. Represent the organization during industry events and executive meetings. Collaborate closely with Finance, Sales, Supply Chain, Procurement, and Operations.<br>Key Performance Indicators (KPIs)<br>Revenue Growth Gross Profit Margin EBITDA Achievement Business Unit P&L Performance Customer Satisfaction (CSAT) Inventory Turnover Order Fulfilment Performance Market Share Growth Vendor Performance Employee Engagement Operational Cost Optimization Business Development Pipeline<br>Required Experience<br>12+ years of progressive experience in Distribution, Sales, Supply Chain, or General Management. Minimum 5 years in a senior leadership role managing a Distribution Business. Proven experience managing P&L and driving business profitability. Experience leading large cross-functional teams. Strong background in business development and strategic planning. Experience within ICT, Technology, Industrial, FMCG, or Distribution industries is highly desirable. Bachelor's Degree in Business Administration, Supply Chain, Engineering, Commerce, or related discipline. MBA or Master's Degree is highly preferred.<br>Required Competencies<br>Leadership<br>Strategic Thinking Executive Presence Commercial Acumen Decision Making Change Leadership<br>Business<br>P&L Management Business Development Contract Negotiation Market Expansion Customer Relationship Management<br>Operations<br>Distribution Management Supply Chain Optimization Inventory Management Operational Excellence KPI Management

Job Summary<br><br>This role supports the Head of Section in managing engineering activities related to the design, development, coordination, implementation, execution, and control of projects, ensuring alignment with the Company’s strategy, commitments, and goals.<br><br>The position focuses on providing technical guidance, problem-solving, decision-making, and analysis of the engineering department portfolio using innovative and analytical techniques.<br><br>Key Accountabilities<br><br>Assist the Head of Instrument & Automation in coordinating multidisciplinary engineering activities to ensure alignment with Project objectives, EPCC Contract requirements, and Project procedures. Track and report progress of engineering deliverables, highlighting deviations and supporting recovery actions. Ensure timely resolution of technical issues and support implementation of design changes and field technical notes. Review and comment on technical documentation submitted by EPCC Contractor, including datasheets, drawings, specifications, and vendor documents. Support the review and endorsement of project procedures and engineering specifications. Participate in kick-off meetings with subcontractors to align on technical scope, quality expectations, and schedule. Review and support acceptance of fabrication schedules submitted by subcontractors. Coordinate with QA/QC for inspection and expediting activities at vendor and subcontractor facilities. Collaborate with the construction team to ensure proper installation of equipment and systems in accordance with engineering deliverables. Participate in on-site inspections to verify compliance with technical specifications and quality standards. Ensure readiness of systems for pre-commissioning and commissioning phases. Monitor engineering deliverables against the commissioning-driven project schedule and report deviations. Coordinate with EPCC Contractor and internal teams to ensure timely completion of engineering inputs required for commissioning. Support training and technical readiness of Company teams for commissioning and start-up activities. Coordinate engineering interfaces between internal departments (Operations, Maintenance, Projects, Procurement) and EPCC Contractor. Support the Interface Team in technical review of spare parts, tie-in readiness, and resolution of interface-related issues. Ensure alignment of engineering deliverables with interface milestones and external authority requirements. Ensure proper documentation, traceability, and compliance with EPCC Contract requirements. Participate in multidisciplinary reviews such as HAZOP, HAZID, SIL, QRA, and 3D model reviews, and ensure closure of action items. Support identification and tracking of engineering-related risks and contribute to the Project Risk Register. Ensure engineering activities comply with Environmental Impact Assessment, HSE, and quality requirements. Report deviations and support mitigation planning in coordination with the Head of Engineering. Oversee design and configuration of control systems including DCS, SIS, PLCs, and SCADA. Review control philosophies, system architecture, logic diagrams, and interface requirements. Coordinate integration of automation systems with plant operations and safety systems. Support FAT, SAT, and commissioning of automation systems, ensuring cybersecurity and reliability standards are met.<br><br>Desired Candidate Profile<br><br>Bachelor’s Degree in relevant discipline Minimum of 10 years direct and relevant experience within the Oil & Gas or Petrochemical Industry

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Do you have an appetite for career progression and ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team. A Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets.</p><p>What you will be doing:</p><ul><li>Prepare, cook, and present high-quality dishes in accordance with hotel recipes, portion standards, and presentation guidelines.</li><li>Assist the Chef de Partie and Demi Chef de Partie in the daily operations of the assigned kitchen section.</li><li>Ensure consistency and quality in the preparation of all food items for la carte, buffet, banquets, and special events.</li><li>Carry out mise en place efficiently to ensure smooth kitchen operations during service.</li><li>Maintain cleanliness, organization, and sanitation of workstations, equipment, and kitchen areas in accordance with HACCP standards and hotel policies.</li><li>Follow all food safety, hygiene, and health &amp; safety procedures at all times.</li><li>Receive, store, rotate, and monitor food products using FIFO principles to maintain freshness and minimize waste.</li><li>Assist with stock control, inventory, and ordering of food supplies as required.</li><li>Work collaboratively with the culinary team to ensure efficient service and exceptional guest satisfaction.</li><li>Report equipment faults, maintenance issues, or food quality concerns promptly to the Chef de Partie.</li><li>Demonstrate a willingness to learn new techniques and continuously develop culinary knowledge and skills.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Your experience and skills include:</p><ul><li>Creative and passionate about food and customer service</li><li>Able to work in a high-pressure environment</li><li>Excellent interpersonal and communication skills; a team player</li><li>Add diplomas/certifications required if needed.</li></ul><p></p></section>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Director of Finance, you’re not just overseeing all hotel financial operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Drive financial strategy: Oversee all financial operations, ensuring alignment with the hotel’s strategic goals to optimize profitability and efficiency Oversee financial planning and analysis: Direct the preparation of annual plans, projections, and budgets, providing financial insights to support business decisions Advise hotel leadership: Serve as the primary financial advisor to hotel management, ownership, and department heads, offering data-driven recommendations to enhance financial performance Ensure financial compliance: Uphold adherence to Generally Accepted Accounting Principles (GAAP) and safeguard hotel assets through strong financial controls Optimize financial reporting: Oversee systems and processes to drive accuracy, efficiency, and transparency in financial reporting. Monitor and approve financial transactions: Oversee and authorize hotel sales, purchases, salaries, and expenses to maintain fiscal responsibility and operational efficiency Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Ned Doha:<br><br>Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.<br><br>With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.<br><br>The Role:<br><br>At The Ned Doha, we create memorable experiences through exceptional service, warm hospitality, and a strong commitment to the safety and wellbeing of our guests and team members. We are looking for an experienced and people-focused Assistant Head of Security to join our team and help maintain a secure, welcoming, and professional environment across our property.<br><br>What You’ll Be Doing:<br><br>Support the Director of Security in overseeing the day-to-day operations of the Security department Lead, motivate, and develop the Security team to ensure high performance and service excellence Monitor security procedures, safety standards, and emergency response protocols across the property Assist in conducting investigations, incident reporting, and implementing preventive measures Ensure compliance with company policies, local regulations, and health & safety standards Coordinate with internal departments and external stakeholders when required Conduct regular security inspections and risk assessments to maintain a safe environment Support training initiatives and encourage a culture of awareness and accountability<br><br>What we’re looking for:<br><br>Previous experience in a supervisory or leadership security role within hospitality, hotels, or a similar environment Strong knowledge of security operations, emergency procedures, and health & safety practices Excellent leadership and interpersonal skills with the ability to build strong relationships Calm and confident approach with strong decision-making abilities under pressure Excellent communication skills in English; additional languages are an advantage Professional appearance with a positive and service-oriented mindset Flexibility to work shifts, weekends, and holidays as required<br><br>What’s In It for You?<br><br>Competitive Tax-free annual salary package of QAR 138,00021 calendar days annual leave and 11 paid public holidays Sick leave benefits as per Qatar Labour Law Private Medical Insurance for self End of Service benefits Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) Exclusive hotel and dining rates for you, your family, and friends Outstanding learning, development, and career progression opportunities Reward and recognition programmes The opportunity to work in one of Doha’s most iconic lifestyle destinations<br><br>Our Culture<br><br>At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.<br><br>Ready to lead something extraordinary? Apply today and join us as Assistant Head of Security!<br><br>#Assistant Headof Security #The Ned Doha #lovethe Ned

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Chef de Cuisine, you’re not just overseeing kitchen operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Oversee daily culinary operations: Manage food preparation and production, ensuring consistency, quality, and adherence to cost controls to optimize profitability Develop and execute menus: Collaborate with the Executive Chef and Food & Beverage leadership to create and refine menus, incorporating seasonal ingredients and culinary trends Manage inventory and procurement: Oversee ordering, inventory control, and vendor relationships to maintain cost efficiency while ensuring high-quality ingredients Support financial performance: Participate in P&L reviews, manage food and labor costs, and implement strategies to improve operational efficiency and profitability Enhance guest experiences: Engage with guests and internal stakeholders, gather feedback, and support initiatives to elevate the dining experience Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and technically skilled IT Executive to support and maintain all hotel IT systems. This role ensures smooth daily operations, provides technical support to all departments, and maintains system security and data integrity in a fast-paced hospitality environment.</p><p>Key Responsibilities</p><ul><li>Maintains and supports all IT systems including computers, servers, network devices, telephony, and POS systems</li><li>Provides technical support to users and resolves hardware/software issues in a timely manner</li><li>Installs and configures IT equipment for new and existing users</li><li>Monitors system performance and ensures all systems are functioning efficiently</li><li>Ensures proper backup procedures are in place and regularly tested</li><li>Maintains IT security standards and ensures systems are protected against threats</li><li>Controls user access and ensures permissions are aligned with job roles</li><li>Coordinates with vendors for system maintenance and upgrades</li><li>Maintains proper documentation of systems, licenses, and configurations</li><li>Supports staff with basic IT training and system usage when required</li><li>Assists with IT budgeting and submits reports to management</li><li>Ensures all IT equipment is maintained in a safe and controlled environment</li><li>Responds to IT emergencies and supports operational needs as required</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or Degree in Information Technology or related field</li><li>1 - 3 years of experience in IT support, preferably in hospitality</li><li>Good knowledge of Windows systems, networking, and hotel systems (PMS/POS)</li><li>Familiar with IT security practices and data protection standards</li><li>Strong problem-solving and troubleshooting skills</li><li>Good communication and interpersonal skills</li><li>Ability to work under pressure in a fast-paced environment</li><li>Service-oriented with attention to detail</li></ul><p></p></section>

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Fitness Instructor, you’re not just teaching fitness classes – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Lead engaging fitness classes: Deliver individual and group workouts that are motivating, effective, and tailored to a variety of fitness levels and goals Support safe exercise practice: Monitor guests during workouts to correct form, provide assistance, and answer questions as needed to support safe and effective fitness Maintain industry knowledge: Stay up to date on the latest exercise science, fitness trends, and instructional techniques to enhance the guest experience Support club operations: Conduct opening and closing procedures, assist with general club tasks, and help ensure smooth day-to-day operations Maintain a clean and inviting environment: Keep studios, locker rooms, equipment, and common areas clean and organized in compliance with health and safety standards Ensure facility safety: Assist in monitoring facility and equipment usage<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

We are seeking a highly professional and customer-focused Retail Relations & Administrative Coordinator to support stakeholder engagement, retail partner relations, and administrative operations. The ideal candidate will possess a strong marketing background, excellent communication skills, and proven experience in retail relations, customer engagement, or similar functions. This role requires a proactive individual capable of maintaining strong relationships with retail partners while providing efficient administrative and secretarial support within a fast-paced project environment.<br> <br>Key Responsibilities<br> Build and maintain positive relationships with retail tenants, partners, and stakeholders.<br> Act as the primary point of contact for retail-related inquiries and communications.<br> Coordinate with retail partners to ensure smooth day-to-day operations and issue resolution.<br> Support customer engagement initiatives, promotional campaigns, and marketing activities.<br> Gather feedback from retailers and customers and provide recommendations for service improvements.<br> Assist in organizing events, activations, and retail engagement programs.<br> Prepare reports, presentations, and updates related to retail operations and stakeholder engagement.<br> Provide comprehensive administrative and secretarial support to management and project teams.<br> Manage calendars, appointments, meetings, and travel arrangements as required.<br> Prepare correspondence, meeting minutes, reports, and official documents.<br> Maintain accurate records, filing systems, and project documentation.<br> Coordinate internal and external communications professionally and efficiently.<br> Handle confidential information with discretion and professionalism.<br> Support procurement, logistics, and general office administration activities when required.<br> Liaise with internal departments, contractors, consultants, and external stakeholders.<br> Ensure timely follow-up on action items, requests, and project deliverables.<br> Support management in coordinating activities across multiple teams and stakeholders.<br> Contribute to maintaining a professional image and high standard of customer service.<br><br><br><br>Requirements<br><br>Requirements<br> Bachelor's Degree or Diploma in Marketing, Business Administration, Communications, or a related field.<br> Minimum 3 years of experience in secretarial, administrative, retail relations, customer engagement, or similar roles.<br> Strong marketing background with experience supporting customer-focused initiatives.<br> Prior experience working on large-scale projects in Qatar and/or multinational organizations is essential.<br> Excellent communication, interpersonal, and stakeholder management skills.<br> Fluent in Arabic and English (written and spoken).<br> Strong proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook).<br> Professional appearance, positive attitude, and customer-oriented approach.<br> Ability to work independently and manage multiple priorities effectively.<br> Valid Qatar Resident Permit (RP).<br><br>Skills: Requirements<br>• Bachelor's Degree or Diploma in Marketing, Business Administration, Communications, or a related field. <br>• Minimum 3 years of experience in secretarial, administrative, retail relations, customer engagement, or similar roles. <br>• Strong marketing background with experience supporting customer-focused initiatives. <br>• Prior experience working on large-scale projects in Qatar and/or multinational organizations is essential. <br>• Excellent communication, interpersonal, and stakeholder management skills. <br>• Fluent in Arabic and English (written and spoken). <br>• Strong proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook). <br>• Professional appearance, positive attitude, and customer-oriented approach. <br>• Ability to work independently and manage multiple priorities effectively. <br>• Valid Qatar Resident Permit (RP).

We are seeking a highly professional and customer-focused Retail Relations & Administrative Coordinator to support stakeholder engagement, retail partner relations, and administrative operations. The ideal candidate will possess a strong marketing background, excellent communication skills, and proven experience in retail relations, customer engagement, or similar functions. This role requires a proactive individual capable of maintaining strong relationships with retail partners while providing efficient administrative and secretarial support within a fast-paced project environment.<br> <br>Key Responsibilities<br> Build and maintain positive relationships with retail tenants, partners, and stakeholders.<br> Act as the primary point of contact for retail-related inquiries and communications.<br> Coordinate with retail partners to ensure smooth day-to-day operations and issue resolution.<br> Support customer engagement initiatives, promotional campaigns, and marketing activities.<br> Gather feedback from retailers and customers and provide recommendations for service improvements.<br> Assist in organizing events, activations, and retail engagement programs.<br> Prepare reports, presentations, and updates related to retail operations and stakeholder engagement.<br> Provide comprehensive administrative and secretarial support to management and project teams.<br> Manage calendars, appointments, meetings, and travel arrangements as required.<br> Prepare correspondence, meeting minutes, reports, and official documents.<br> Maintain accurate records, filing systems, and project documentation.<br> Coordinate internal and external communications professionally and efficiently.<br> Handle confidential information with discretion and professionalism.<br> Support procurement, logistics, and general office administration activities when required.<br> Liaise with internal departments, contractors, consultants, and external stakeholders.<br> Ensure timely follow-up on action items, requests, and project deliverables.<br> Support management in coordinating activities across multiple teams and stakeholders.<br> Contribute to maintaining a professional image and high standard of customer service.<br><br><br><br>Requirements<br><br>Requirements<br> Bachelor's Degree or Diploma in Marketing, Business Administration, Communications, or a related field.<br> Minimum 3 years of experience in secretarial, administrative, retail relations, customer engagement, or similar roles.<br> Strong marketing background with experience supporting customer-focused initiatives.<br> Prior experience working on large-scale projects in Qatar and/or multinational organizations is essential.<br> Excellent communication, interpersonal, and stakeholder management skills.<br> Fluent in Arabic and English (written and spoken).<br> Strong proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook).<br> Professional appearance, positive attitude, and customer-oriented approach.<br> Ability to work independently and manage multiple priorities effectively.<br> Valid Qatar Resident Permit (RP).<br><br>Skills: Requirements<br>• Bachelor's Degree or Diploma in Marketing, Business Administration, Communications, or a related field. <br>• Minimum 3 years of experience in secretarial, administrative, retail relations, customer engagement, or similar roles. <br>• Strong marketing background with experience supporting customer-focused initiatives. <br>• Prior experience working on large-scale projects in Qatar and/or multinational organizations is essential. <br>• Excellent communication, interpersonal, and stakeholder management skills. <br>• Fluent in Arabic and English (written and spoken). <br>• Strong proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook). <br>• Professional appearance, positive attitude, and customer-oriented approach. <br>• Ability to work independently and manage multiple priorities effectively. <br>• Valid Qatar Resident Permit (RP).

???? Welcome to Your Next Adventure!<br><br>The Supply Coordinator will be responsible for coordinating and supporting all supply-related operations within the fleet department. This role ensures efficient management of vehicle supplies, spare parts, documentation, and vendor coordination to maintain smooth daily operations and timely delivery of resources.<br><br>???? What You’ll Get Your Hands On<br><br>Coordinate the supply and distribution of fleet-related materials, including spare parts, uniforms, and accessories. Maintain accurate inventory records and ensure stock availability for operational needs. Track and monitor vehicle-related documentation such as registration, insurance, maintenance, and renewal schedules. Collaborate with vendors and suppliers to ensure timely procurement and delivery of required materials. Support fleet maintenance operations by arranging required parts and following up on repair requests. Maintain organized filing systems for invoices, purchase orders, and supplier contracts. Assist in budget tracking and cost control for fleet supply expenses. Prepare reports on inventory, supplier performance, and operational efficiency.<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor’s degree in supply chain management, Logistics, or a related field. Minimum 2–3 years of experience in supply or logistics coordination, preferably in a fleet or transport environment. Strong knowledge of fleet operations, maintenance, and supply procedures. Proficiency in MS Office and ERP/inventory management systems. Excellent organizational, communication, and time management skills. Ability to multitask and work under pressure.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

???? Welcome to Your Next Adventure!<br><br>The IT Support Lead will oversee the IT support team and manage IT service operations covering all users. This includes managing tickets and service boards, ensuring compliance with SLAs, and maintaining high levels of performance and efficiency. The role demands strong leadership, a deep understanding of IT systems, and the ability to mentor and support the team. The IT Support Lead will also be accountable for ensuring the integration and validation of ticketing data and providing hands-on technical assistance as needed. The ideal candidate will have over 4 years of experience in IT service support, preferably in a lead or senior role, with strong leadership and communication skills.<br><br>???? What You’ll Get Your Hands On<br><br>Team Leadership & Management:<br><br>Lead and manage the Qatar office's IT support team, ensuring it operates effectively and efficiently. Monitor and manage ticketing systems and service boards, ensuring tickets are assigned appropriately and resolved within SLA timelines. Oversee the support team's performance, providing mentorship, training, and technical guidance to enhance team capabilities.<br><br>IT Operations & SLA Compliance<br><br>Ensure all IT services and systems meet or exceed SLA targets. Monitor IT infrastructure, systems, and services to ensure minimal downtime and optimal performance. Proactively follow up on unresolved tickets, escalations, and SLA breaches, implementing corrective actions as needed. Validate and integrate ticketing data, ensuring data accuracy and reliability for reporting and analysis.<br><br>Technical Support & Troubleshooting<br><br>Provide hands-on technical assistance and troubleshooting support for complex issues that require senior-level expertise. Conduct root cause analysis for recurring issues and implement preventive measures to enhance system reliability. Collaborate with cross-functional teams to ensure smooth integration of IT services across the organization.<br><br>User Support & Training<br><br>Train and mentor the support team, ensuring they are equipped with the necessary skills and knowledge to handle technical issues effectively. Provide end-user training on new systems and processes, collaborating with the technical team as required.<br><br>Key Performance Indicators (KPIs)<br><br>System Uptime & SLA Compliance:<br><br>Maintain 99.9% or higher uptime for critical IT systems. SLA Compliance Rate: Percentage of tickets resolved within SLA timelines (Target: 95%+).<br><br>Ticket Management Efficiency<br><br>Average response time to new tickets (Target: less than 15 minutes during business hours). Average resolution time for tickets (Target: less than 1 hour for critical issues, less than 4 hours for high-priority issues).<br><br>Support Team Performance<br><br>First-Time Fix Rate: Percentage of tickets resolved on the first attempt (Target: 95%+). Stakeholder Feedback: Satisfaction rate from Qatar office staff regarding IT support and services (Target: 95%+ positive feedback).<br><br>Data Integration & Accuracy<br><br>Data Validation Rate: Percentage of accurate and validated ticketing data (Target: 100% accuracy). Reporting Timeliness: Timely delivery of weekly and monthly performance reports (Target: 100% on schedule).<br><br>Training & Development<br><br>Team Training Coverage: Percentage of team members trained on new tools and technologies (Target: 100% of the team within 3 months of tool introduction). Knowledge Transfer Rate: Percentage of recurring issues addressed through team training and documentation (Target: 90%+).<br><br>Cost Efficiency<br><br>Adherence to Budget: Maintain IT support operations and projects within budget (Target: Within 5% of budget). Resource Utilization: Efficient use of IT resources, minimizing waste and optimizing performance (Target: 95% resource utilization).<br><br>????‍♂️ The Magic You Bring<br><br>Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum of 4-5 years of experience in IT service support or IT operations, preferably in a lead or senior role. Strong leadership and team management skills, with a proven track record in overseeing IT support operations. Comprehensive knowledge of IT infrastructure, including ticketing systems, service boards, network systems, software applications, and hardware management. Excellent problem-solving skills with the ability to lead root cause analysis and implement effective solutions. Familiarity with ITIL practices, IT security standards, and SLA management. Experience with remote support tools, IT service management (ITSM) platforms, and data integration. Proven ability to mentor, train, and support technical teams. Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. Excellent level of English, both written and verbal.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>????‍???? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!

We have an exciting opportunity for "ERM and BCM Advisor Arabic" role with our client for Qatar Location. Interested candidates are encouraged to send their CV to navika.srivastava@lancesoft.com<br><br>Job Title :- ERM and BCM Advisor Arabic Location :- Qatar Contract Duration :- 12+ Months<br>Skills and Competences: Behavioral Competencies:Ability to communicate effectively with teams and external parties, convey strategic vision and motivate teams to implement strategies in a coherent manner. Adhere to the provisions of the Code of Conduct and Professional Conduct and the Ministry’s laws. Ability to deal with changes in the work environment and adjust strategies according to new challenges and opportunities. Ability to deeply analyze problems and challenges and use creative thinking and innovation to develop new and effective strategic solutions. A business mindset with a proactive and practical approach to problem solving. Works well under pressure with the ability to manage multiple tasks. Ability to quickly build productive working relationships and use them to manage work effectively and demonstrate sound judgment in decision making. Flexibility to initiate or adopt new ways of working, adapting an approach as necessary to changing business requirements and priorities with a desire to continually learn and upgrade your knowledge and skills base.<br>Skills:Experience in food security, urban planning, complex industrial projects, legal services, with exposure to risk monitoring and control Government or private sector experience, finance and credit experience, preferablywith exposure to risk testing and control, scenario analysis, risk monitoring, and key risk indicators. Familiarity with all policies, procedures, systems and controls related to the field of risk management. Ability to collect and analyze complex data and information that requires great attention to detail, from multiple sources, and provide valuable insights to support risk-based decisions. Experience using information systems for review and reporting, such as Power BIGood knowledge of MS Office applications, especially MS Excel and Power Point. Effective communication skills, both written and oral, with the ability to communicate in a high manner with key stakeholders and fluency in spoken and written Arabic. Assists in developing a risk awareness program and conducts training to ensure stakeholders understand risks, contribute to the risk management process and promote a risk-aware culture<br>Key Roles and Responsibilities: Supervising the adoption of the Enterprise Risk Management System in the Ministry the implementation and execution of the general framework for Enterprise Risk Management in line with international standards for risk management, in addition to the guidance manual issued by the State Audit Bureau in the State of Qatar Supervising the Ministry’s preparation to obtain accreditation for international standards for Enterprise Risk Management. Supervising the preparation of the annual report, annual plan and risk appetite, for direct approval by the Ministry’s senior management Supervising the management of the business and projects of the Executive Risk Management Team for decision-making in the Ministry and supervising the work collaboratively with other risk team members and other risk leaders to provide data, analytical expertise and regulatory controls. Supervising the preparation of periodic reports and ensuring timely updates. Supervising the enhancement of governance and compliance with legislative and legal frameworks, controlling contractual obligations and improving the level of operations and services with all partners and stakeholders, by adopting the risk management system and integrating global best practices in the application of the risk management operations cycle within all specializations and tasks of the Ministry. Oversee the ongoing development of the risk management program, including policies, procedures and risk registers, and manage relationships with all stakeholders to ensure that risks to legal, regulatory and contractual requirements related to the Ministry’s operations are identified to determine their potential impact on business objectives. Oversee the development of the assessment and monitoring mechanism, incident investigation and reporting, and ongoing strategic and operational risk practices for the Ministry’s requirements Oversee coordination with internal and external stakeholders in risk and compliance, services, and central functions of the Ministry to manage risks and mitigation plans. Oversee the monitoring of key risk indicators, assessment of key risk and control data, preparation and development of reports, providing insight into emerging/key trends, and ensuring data is audited and escalated appropriately. Oversee the provision of training and support to risk champions on their use of the framework’s processes and procedures, across the Ministry as required Oversee risk representation at meetings, seminars, workshops and conferences as required Oversee the preparation and development of the Business Continuity Management and Crisis and Disaster Management system at the Ministry level, including the development of ongoing policies, business impact analysis reports, standards, tools and business guidelines. Oversee the preparation and development of recovery strategies, continuity planning and incident management, develop and facilitate incident exercises at the Ministry level, and manage relationships with all stakeholders Oversee the establishment of processes and practices that effectively ensure that the Ministry’s program remains up to date, integrates/aligns with international standards and practices as appropriate, and covers general regulatory requirements appropriately. Oversee processes that support governance requirements as part of the Ministry’s operational business continuity framework Provide guidance to designated stakeholders to ensure that their business continuity management processes are aligned with the Ministry-wide business continuity management program and are in line with international best practices, trends and quality standards Ensures appropriate integration of requirements and information obtained from various sources; including regulators and external auditors. Oversee other initiatives to achieve the Ministry’s resilience management agenda and the objectives set by the framework Identifies legal, regulatory, contractual requirements, policies and regulatory standards related to the Ministry’s operations to determine their potential impact on business objectives. Oversee the action plan activities necessary to enable the Ministry to manage crises as well as meet compliance requirements for business continuity plans. Identify, document and test business needs against the Ministry’s assets and activities and identify recovery strategies and gaps. Monitor key business impact analysis indicators, assess key control data, develop reports, provide insight into emerging/key trends, and ensure data is audited and escalated appropriately. Work collaboratively with Business Continuity Leaders to provide data and analytical expertise on risks and controls Provide training and support to Business Continuity Leaders on their use of the framework processes and procedures, across the Ministry as required Represent Business Continuity at meetings, seminars, workshops and conferences as required Experience, Professional Qualifications & Criteria<br>Experience:✓ Experience in science, engineering, business administration or the same field.<br>Professional Memberships and Certifications ✓ ISO 31000 certified, COSO ERM, Sarbanes Oxley, GDPR✓ Experience with Risk Management platforms✓ IRM Certificate, FRM, CBI, CFA, AML<br>Language Requirements:✓ Arabic and English<br>Interested candidates should send their CV along with the following details:Expected salary Visa/Work Permit status Notice Period Current Location

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>* To execute the day-to-day ICS activities related to the operational technology security in the plants by managing the design and overseeing the implementation of all security measures linked to ICS applications and systems, conducting risk assessment and developing contingency plans to mitigate any foreseeable security threats and protect the confidentiality and integrity of employee, customer and business information in compliance with ICS cybersecurity policies , instructions, manuals and standards.</p><br><br><p>* Commissions the preparation and the implementation of necessary operational security software updates, firewall installation, hardware additions, and any authorized technical changes related to the security functions to ensure compliance both with internal security policies etc. and applicable laws and regulations required security levels.* Design and manage processes for detection, investigation, correction, and/or prosecution of operational security breaches, violations, and incidents.<br>* Benchmark, analyze report on, and make recommendations for the improvement of Operational Technology (OT) security infrastructure.* Works with management to ensure that as new equipment, facilities, services, and systems are installed that the OT security issues are addressed.<br>* Typically, a background in technical Operational Technology (OT) roles such as architecture, security program development or operations, with a clear and abiding interest in operational security.* Liaison with and offers technical direction to related operational security governance functions (such as Physical Security/Facilities, Risk Management, Legal and Compliance) plus senior and middle managers throughout the organization as necessary, on information security matters such as routine security activities plus emerging security risks and control technologies.<br>* Plan, implement and upgrade security measures and controls.* Protect digital files and operational security systems against unauthorized access, modification, or destruction.<br>* Maintain data and monitor/review security access authorizations.* Manage network, intrusion detection and prevention systems.<br>* Work out on the security tools such as security asset inventory management and risk management reporting to security information and event management system (SIEM).* Define, implement, and maintain corporate security manuals, policies, procedures &amp; instructions.<br>* Coordinate further security plans, awareness received from vendors and take required actions.* Security assessments of network infrastructure, hosts and applications.<br>* Work out on ICS security related audit findings and maintain corrective actions.* Download, validate and apply the latest Antivirus DAT file to AV server and ensure published to all ICS machines by continuously monitor the AV server dashboard.<br>* Asset identification, monitoring and analysis using supportive tools (IPS, firewall log, system events and antivirus reports.* ICS Firewall Events log, DNS, Router, and switches Events log analysis.<br>* Validation and deployment of firmware and software updates, deactivate of unnecessary software's or access.* Define and implement backup schedule for all ICS assets, System configuration backups, Machines image backups, Router and switches backups, FW backups.<br>* Manage User accounts ICS, network, and security equipment.* Support Project execution team to integrate new Operational Technology (OT) system in Plant security framework.<br>* Work out on Audit findings and observations.* Work out with ICS modifications as requested.<br>* Collect and archive system logs, events, change logs, failure events etc. To support audit and forensic analysis.* Ensure that all implementation activities are complied with published ICS policies, instructions, procedures,</p><br><br><ul> <li>Bachelor's Degree in Information security Technology, Computer Science or Electronic/Electrical Engineer.</li> <li>Must be ICS certified from SANS, however following certificates will be great additional advantage for the candidate: - <ul> <li>GIAC GICSP (Global Industrial Cybersecurity Professional).</li> <li>ISA CAP (Certified Automation Professional).</li> <li>Cybersecurity for Automation, Control, and SCADA Systems (ISA-99/IEC-62443) - ISA</li> <li>Advanced SCADA Security - Red Tiger/ any other vendor.</li> <li>Industrial Cybersecurity for OPC - Matrikon/any other vendor.</li> <li>OPC-UA Hands-on Training Level-3 - OPCTI.</li> </ul> </li> <li>3-5 years at least of field experience in OT Cybersecurity domain in Oil &amp; gas &amp; petrochemical industry.</li> <li>Excellent knowledge of common IT/OT ICS specialization areas related to PLC's, DCS's, PDCS, Firewalls, networks, and switches.</li> <li>Exposure of implementing IT/OT security policies and regulations.</li> <li>Knowledge of international &amp; national standards frameworks such as ISA99, IEC62433, IEC61511, IEC62351, IEC62591 ISO27001, 27002, 27005 Compliance regulations.</li> <li>Extensive knowledge of several ICS DCS/PDCS/PLC/ESD/Servers, routers, switches &amp; firewalls technologies within several OEM technologies such as, Siemens, HIMA, TRICONEX, HONEYWELL, GE, Allan Bradley, CISCO, MacAfee.</li> </ul><br><ul> <li><strong>Salary:</strong><ul> <li>Monthly Rate in QAR Plus allowance</li> </ul></li> <li><strong>Work Schedule:</strong><ul> <li>8 Hours / 5 Days</li> </ul></li> </ul> <ul> <li><strong>Duration:</strong> <ul> <li>2 years with possible extension</li> </ul> </li> <li><strong>Location:</strong> <ul> <li>Qatar</li> </ul> </li> </ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Talent Acquisition Specialist Position Type: Full-Time, Remote Working Hours: EST Business Hours About the Role Pavago is seeking a passionate and proactive Talent Acquisition Specialist to join our growing recruitment team.<br> This role plays a critical part in identifying, attracting, and hiring exceptional talent for a diverse range of client positions across multiple industries.<br> This is more than just sourcing resumes—you will own the recruitment lifecycle from job posting through candidate presentation while delivering an outstanding experience for both candidates and clients.<br> If you thrive in a fast-paced environment, enjoy connecting great talent with exciting opportunities, and take pride in building strong hiring pipelines, we'd love to hear from you.<br> ResponsibilitiesCandidate Sourcing &amp; Recruitment Create and publish engaging job postings across multiple hiring platforms.<br> Source high-quality candidates through LinkedIn, job boards, networking, referrals, and other recruitment channels.<br> Review applications and conduct initial candidate screenings.<br> Build and maintain strong talent pipelines for current and future hiring needs.<br> Identify passive candidates through proactive sourcing strategies.<br> Candidate Assessment &amp; Interviewing Conduct structured interviews to evaluate candidates' technical skills, communication abilities, and cultural fit.<br> Assess candidate suitability based on client requirements.<br> Prepare comprehensive interview evaluations and hiring recommendations.<br> Present shortlisted candidates to clients with detailed profiles highlighting their strengths and qualifications.<br> Interview Coordination Coordinate interviews between candidates and hiring managers.<br> Manage interview scheduling and ensure a smooth recruitment experience.<br> Maintain regular communication with candidates throughout every stage of the hiring process.<br> Provide timely updates and feedback whenever possible.<br> Client Collaboration Develop a strong understanding of each client's hiring requirements, business goals, and company culture.<br> Work closely with internal stakeholders to refine candidate profiles and hiring strategies.<br> Deliver exceptional client service by presenting highly qualified candidates efficiently.<br> Recruitment Operations Maintain accurate candidate records within the Applicant Tracking System (ATS).<br> Keep recruitment pipelines organized and up to date.<br> Support onboarding activities to ensure a seamless transition for successful candidates.<br> Continuously improve recruitment workflows and sourcing strategies.<br> What Makes You a Strong Fit You genuinely enjoy connecting talented people with great career opportunities.<br> You are highly organized and can manage multiple hiring processes simultaneously.<br> You communicate confidently with candidates, clients, and internal stakeholders.<br> You proactively solve recruitment challenges instead of waiting for direction.<br> You take ownership of your roles and consistently deliver results.<br> You thrive in a remote, fast-paced, and collaborative environment.<br> Required Experience &amp; SkillsMust-Have Previous experience in Talent Acquisition, Recruitment, or a similar hiring role.<br> Strong experience sourcing candidates through LinkedIn, job boards, referrals, and networking.<br> Excellent verbal and written English communication skills.<br> Experience conducting structured candidate interviews.<br> Ability to evaluate candidate qualifications and cultural fit.<br> Strong organizational and time-management skills.<br> Experience coordinating multiple recruitment processes simultaneously.<br> Familiarity with Applicant Tracking Systems (ATS) and recruitment platforms.<br> Proficiency with video conferencing tools for remote interviews.<br> Ability to work independently while managing competing priorities.<br> Nice-to-Have Bachelor's degree in Business, Human Resources, or a related field.<br> Experience recruiting for remote or international positions.<br> Experience working in a recruitment agency or staffing environment.<br> Knowledge of Boolean search and advanced sourcing techniques.<br> Experience recruiting across multiple industries and functional roles.<br> What Does a Typical Day Look Like?<br> Your day begins by reviewing active hiring priorities, responding to new applications, and sourcing candidates across multiple platforms.<br> Throughout the day, you conduct candidate interviews, coordinate client interviews, communicate with hiring managers, and present qualified candidates for open positions.<br> You'll maintain ATS records, manage recruitment pipelines, support onboarding activities, and continuously build relationships with talented professionals for future opportunities.<br> Success in this role comes from consistently identifying high-quality talent, delivering an excellent candidate experience, and helping clients hire exceptional people.<br> Key Performance Indicators (KPIs) Time-to-Fill Quality of Candidates Submitted Interview-to-Offer Ratio Candidate Response Rate Client Satisfaction ATS Data Accuracy Candidate Experience Offer Acceptance Rate You Are the Right Person If.<br>.. You enjoy building relationships with people.<br> You are naturally curious and know how to uncover great talent.<br> You can confidently assess candidates through structured interviews.<br> You stay organized even while managing multiple open roles.<br> You are proactive, resourceful, and accountable.<br> You enjoy working in a fast-moving recruitment environment.<br> Interview Process Initial Recruiter Screening Video Interview Final Team Interview Background &amp; Reference Checks Offer Stage</span> </div>