Operation Manager Jobs in Qatar
7888 Jobs Found
Qatar - Doha
???? We're Hiring: Group Executive Chef???? Location: Doha, Qatar???? Salary: QAR 18,000 – QAR 20,000 per month???? Experience Required: 10–12+ Years About the Role We are seeking an experienced Group Executive Chef to lead culinary operations across multiple premium dining concepts and a central production kitchen in Doha, Qatar. This leadership role is responsible for driving culinary excellence, recipe standardization, food quality, cost control, operational efficiency, and team development across multiple outlets. The ideal candidate is a hands-on leader with extensive experience in fine dining, particularly Indian cuisine, and a proven track record of managing multi-outlet operations in the GCC. Key Responsibilities Lead culinary operations across multiple restaurant brands and the central kitchen. Ensure consistent food quality, presentation, and recipe standardization across all locations. Drive food cost (COGS) optimization, menu engineering, and profitability. Develop, implement, and maintain standardized recipes and kitchen SOPs. Mentor and lead Head Chefs, Sous Chefs, Pastry Chefs, and kitchen teams. Conduct regular culinary audits to ensure quality and operational compliance. Oversee menu development, costing, and product innovation. Work closely with Food Safety and Operations teams to maintain HACCP and food safety compliance. Build structured culinary training programs and support leadership development. Support business expansion and franchise readiness through standardized culinary systems and documentation. Required Experience & Qualifications10–12+ years of progressive culinary leadership experience. Minimum 4 years as an Executive Chef or Group Executive Chef managing multiple restaurants. Strong GCC/Middle East hospitality experience is highly preferred. Proven expertise in Fine Dining Indian Cuisine is mandatory. Experience with Sri Lankan cuisine will be a strong advantage. Strong background in menu costing, recipe standardization, food cost control, and kitchen operations. Experience leading multicultural kitchen teams. Knowledge of HACCP, food safety standards, and GCC regulations. Formal Culinary Qualification (City & Guilds, WACS, or equivalent) preferred. Key Skills Multi-Outlet Kitchen Operations Fine Dining Culinary Leadership Indian Cuisine Expertise Menu Engineering & Cost Control Recipe Standardization Kitchen SOP Development Team Leadership & Training Food Safety & HACCP Compliance Inventory & Waste Management Strong Communication & Leadership Skills What We're Looking For A strategic yet hands-on culinary leader. Strong commercial and financial understanding of kitchen operations. Excellent leadership skills with the ability to inspire multicultural teams. Passion for quality, innovation, consistency, and operational excellence. Ability to build scalable culinary systems to support future business growth. If you have the expertise to lead premium culinary operations and are passionate about delivering exceptional dining experiences, we'd love to hear from you.???? Apply Now Send your updated CV to neha@aistalent.com
toto
Qatar
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<strong>WE’RE HIRING</strong><br> <strong>Lifting Superintendent</strong><br> <strong>Location:</strong> Ras Laffan, Qatar<br> <strong>Industry:</strong> Oil & Gas / LNG<br> <strong>Employment Type:</strong> Contract / Full-time <br> <strong>? Work Schedule & Setup</strong><ul><li>100% Onshore</li><li>Rotation: <strong>12 Weeks ON / 2 Weeks OFF</strong></li><li>6 Days/Week</li><li>8–10 Hours/Day</li></ul><strong>? Job Purpose</strong><br> The Lifting Superintendent will oversee and assure all critical lifting operations within the project, ensuring full compliance with company standards, international regulations, and best industry practices.<br> This role will drive <strong>lifting safety assurance programs</strong>, support project teams, and act as a key focal point for all lifting-related activities. <br> <strong>? Key Responsibilities</strong><br> <strong>✅ Lifting Governance & Assurance</strong><ul><li>Act as <strong>focal point for lifting discipline</strong> across Projects</li><li>Ensure compliance with <strong>Lifting Code of Practice (onshore/offshore)</strong></li><li>Maintain and update lifting standards and procedures</li><li>Implement lifting safety assurance programs</li></ul><strong>✅ Operations & Execution</strong><ul><li>Supervise and oversee <strong>critical lifting operations (brownfield & greenfield)</strong></li><li>Review and approve <strong>lifting plans, method statements, and risk assessments</strong></li><li>Ensure lifting equipment integrity, inspections, and certifications</li><li>Monitor site activities and enforce <strong>safe lifting practices</strong></li></ul><strong>✅ Risk & Safety Management</strong><ul><li>Lead <strong>risk screening and formal risk assessments</strong> for lifting operations</li><li>Conduct audits, site observations, and intervention programs</li><li>Promote <strong>Safety Leadership and Life Saving Rules adherence</strong></li><li>Identify trends, risks, and implement mitigation strategies</li></ul><strong>✅ Stakeholder Coordination</strong><ul><li>Coordinate with <strong>contractors, certification authorities, and stakeholders</strong></li><li>Support PMTs in:<ul><li>Resource planning</li><li>Recruitment of lifting personnel</li></ul></li><li>Ensure alignment across all project teams and lifting activities</li></ul><strong>✅ Reporting & Continuous Improvement</strong><ul><li>Develop and maintain <strong>lifting performance reporting systems</strong></li><li>Capture and share <strong>lessons learned and best practices</strong></li><li>Drive continuous improvement in lifting operations</li></ul><strong>? Qualifications</strong><br> ? <strong>OPITO – LOLER Competent Person Certification</strong> (Mandatory) <br> <strong>? Experience & Knowledge</strong><br> ✅ Minimum <strong>10+ years of experience</strong> in lifting operations<br> ✅ Proven experience in:<ul><li>Lifting equipment inspection & certification</li><li>Managing compliance and assurance processes</li></ul>✅ Strong knowledge of:<ul><li><strong>International standards (ASME, BS, ISO, LOLER)</strong></li><li>Oil & Gas / LNG project environment</li></ul>✅ Experience as <strong>Lifting SME with Operator companies</strong> (preferred) <br> <strong>? Technical & Business Skills</strong><br> ✔ Strong leadership and coordination skills<br> ✔ Excellent communication (written & verbal)<br> ✔ Strong problem-solving mindset<br> ✔ Ability to manage multiple stakeholders<br> ✔ Proficiency in MS Office applications<br> ✔ Fluent in English<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>
Qatar - Doha
Who We Are<br><br>Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies. Visit our website for more details about Oliver Wyman: www.oliverwyman.com.<br><br>Practice Overview<br><br>Oliver Wyman is one of the market leaders in GCC public sector strategy consulting. Our Doha office is looking to appoint consultants to support its continued expansion in the government and public sector, a strategic priority for the firm. This is an exciting opportunity to be part of a successful team early in its development. Consultants are given the opportunity for rapid professional growth, to participate in entrepreneurial work, and to share in the success of the team. Our teams are organized around several different specializations: Economic & social development, investment promotion and strategies, governance, fiscal & monetary policies, amongst others.<br><br>The Role And Responsibilities<br><br>Experienced professionals bring the know-how to make lasting change for our clients and our company. We are not typical ‘management’ consultants. We provide industry- and discipline-specific knowledge and expertise, which amplifies our impact and helps us shape the future for our clients. Oliver Wyman is a diverse, entrepreneurial, non-competitive partnership of individuals who like to pursue new opportunities or build a unique franchise doing what they do best in a collegial, fun environment.<br><br>ASSOCIATE: Break down complex problems into discrete tasks, identifying the key aspects of a problem and directing the focus of junior consultants to those elements. You will effectively plan and execute analysis as well as identify the core issues in complex analyses in order to be able to craft suitable recommendations. You’ll work side by side with clients and your project team members to move projects forward and manage small teams to get the work done. Clients and colleagues look to Associates for unique insight into the subject area which they have chosen.<br><br>ENGAGEMENT MANAGERS are the on-scene leaders who run our projects day to day. You will lead your team through an efficient and effective problem-solving process from initial hypothesis collection to convergence on a solution. You will ensure that recommendations are practical, sensible, relevant, and cohesive. It’s a role that demands thought leadership at the strategic level – and command of all the technical and operational details of execution. You will need great communication skills and the ability to forge strong relationships.<br><br>Your Attributes And Experience<br><br>Clients hire Oliver Wyman for specialized expertise. The ideal candidate will have most of the following:<br><br>A degree from a top academic program At least 5-7 years of relevant experience, ideally with a top-tier strategy consulting firm (or similar organization). Experience in leading projects in the governmental/ public sector institutions, ideally <
Qatar
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<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
SNC-Lavalin Fayez Engineering
Qatar
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<b>Job Description</b>MEEZA Data centre bidOverview<p>Seeking an experienced Senior HSE Engineer with 12+ years of experience in construction health, safety, and environmental management on large-scale, mission-critical projects. The role will be responsible for overseeing HSE compliance across all construction activities, ensuring safe execution of high-risk works and promoting a strong safety culture throughout the delivery of data center projects.</p><br>Your role<ul><li>Lead and oversee all HSE supervision activities for data center construction projects.</li><li>Monitor contractor compliance with project HSE plans, risk assessments, permit-to-work systems, and statutory requirements.</li><li>Conduct regular site safety inspections, audits, and assessments to ensure safe working practices are maintained.</li><li>Review and approve contractor HSE documentation, method statements, job hazard analyses (JHA), and risk assessments.</li><li>Monitor high-risk construction activities including lifting operations, hot works, confined space entry, excavation works, electrical works, and work at height.</li><li>Ensure safe execution of electrical energization activities, testing, commissioning, and operational readiness works.</li><li>Verify compliance with lockout/tagout (LOTO) procedures and energy isolation requirements for mission-critical systems.</li><li>Review lifting plans, crane operations, rigging activities, and heavy equipment movements.</li><li>Monitor contractor safety performance and ensure corrective actions are implemented for identified deficiencies.</li><li>Investigate incidents, near misses, unsafe conditions, and dangerous occurrences, ensuring proper reporting and corrective actions.</li><li>Maintain and track HSE observations, non-conformances, corrective action reports, and incident records.</li><li>Coordinate emergency preparedness drills, evacuation exercises, and crisis response activities.</li><li>Ensure compliance with Qatar construction regulations, local authority requirements, and client HSE standards.</li><li>Participate in toolbox talks, safety workshops, site inductions, and awareness programs to promote a proactive safety culture.</li><li>Liaise with client representatives, contractors, authorities, and project management teams on HSE matters.</li><li>Monitor welfare facilities, environmental controls, waste management practices, and occupational health requirements.</li><li>Prepare HSE reports, KPI dashboards, audit findings, and management summaries for project stakeholders.</li><li>Support project handover activities, ensuring HSE documentation, permits, and closeout records are properly maintained.</li></ul>About you<ul><li>Bachelor's degree, diploma or equivalent HSE qualification. NEBOSH, IOSH, OSHA or equivalent required/preferred.</li><li> Data Centre experience is Preferred.</li><li><span>12+ years of experience.</span><span>Construction HSE management, high-risk MEP works, lifting, hot works, electrical energisation, confined spaces, work at height, contractor HSE supervision, incident reporting and Qatar HSE compliance. Data centre or live/critical facility experience preferred.</span></li></ul><span>Rewards & benefits</span><p><span>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</span></p><br><p><span>This includes:</span></p><br><ul><li>Tax-free salary.</li><li>Life insurance coverage.</li><li>Medical insurance.</li><li>Annual leave balance.</li><li>Company gratuity scheme.</li><li>Discretionary bonus program.</li><li>Annual flight contribution.</li><li>Transportation & housing allowances.</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul><p><span>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</span></p><br><span>About AtkinsRéalis</span><p><span>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. </span></p><br><p><span>Find out more.</span></p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. </i></span></p><br> </div>
Qatar - Doha
A leading international engineering consultancy is seeking an experienced Senior Drainage Advisor to support a major drainage and wastewater infrastructure programme in Qatar.<br><br>This is a senior strategic position responsible for providing technical and operational leadership across drainage network operations, asset management, governance, contract management and organisational performance improvement within a large-scale utility environment.<br><br>Key Responsibilities<br><br>Provide strategic and technical advisory support for drainage and wastewater operations. Advise on drainage network operations, maintenance and asset management best practices. Support operational performance improvement, governance and business transformation initiatives. Review and improve policies, procedures, operational processes and risk management strategies. Provide technical leadership to multidisciplinary teams and stakeholders. Support contract management and ensure operational compliance with organisational objectives. Contribute to long-term planning and continuous improvement of drainage infrastructure and services.<br><br>Requirements<br><br>Bachelor's degree or higher in Engineering. Approximately 30 years of professional experience, including significant experience within the water or wastewater sector. Minimum 10 years' experience within the wastewater industry. Minimum 5 years' experience within an Operations & Maintenance environment. Strong knowledge of drainage networks, wastewater systems and utility operations. Experience in asset management, contract management and operational performance improvement. Previous experience in technical advisory, programme management or senior engineering leadership. Experience within the Middle East is highly desirable. Chartered Engineer and/or recognised professional accreditation is advantageous.<br><br>Preferred Background<br><br>We are particularly interested in candidates with experience in:<br><br>Drainage Networks Wastewater Infrastructure Operations & Maintenance Asset Management Water Utilities Major Infrastructure Programmes Public Sector Utilities Engineering Consultancy
Qatar - Lusail
A leading Construction Project is hiring for Lifting Appointed Person<br>Qualification:Diploma/Degree in Engineering or Construction (preferred) CPCS A61 Appointed Person certification or equivalent Training in lifting operations and safety practices Knowledge of lifting regulations (LOLER or local standards) Ability to prepare lift plans and risk assessments Understanding of cranes, rigging, and load charts Strong safety awareness and decision-making skills5+ years experience in lifting operations or related field<br>Responsibilities:Plan and manage lifting operations Prepare lift plans and method statements Conduct risk assessments and identify hazards Select suitable cranes and lifting equipment Ensure compliance with safety regulations Verify competency of lifting team Coordinate with operators, riggers, and supervisors Monitor lifting activities on site Stop work in unsafe conditions Maintain records and inspection documents<br>Requirement:Candidates should be present in Qatar with a valid QIDAvailable to join immediately Send us your Latest CV, Experience Certificates, etc.<br>Note:Applications without the above-mentioned documents will be rejected. All experience certificates must be attached to the CV covering 5 years of experience
Qatar - Lusail
A leading Construction Project is hiring for Lifting Appointed Person<br>Qualification:Diploma/Degree in Engineering or Construction (preferred) CPCS A61 Appointed Person certification or equivalent Training in lifting operations and safety practices Knowledge of lifting regulations (LOLER or local standards) Ability to prepare lift plans and risk assessments Understanding of cranes, rigging, and load charts Strong safety awareness and decision-making skills5+ years experience in lifting operations or related field<br>Responsibilities:Plan and manage lifting operations Prepare lift plans and method statements Conduct risk assessments and identify hazards Select suitable cranes and lifting equipment Ensure compliance with safety regulations Verify competency of lifting team Coordinate with operators, riggers, and supervisors Monitor lifting activities on site Stop work in unsafe conditions Maintain records and inspection documents<br>Requirement:Candidates should be present in Qatar with a valid QIDAvailable to join immediately Send us your Latest CV, Experience Certificates, etc.<br>Note:Applications without the above-mentioned documents will be rejected. All experience certificates must be attached to the CV covering 5 years of experience
Qatar - Lusail
A leading Construction Project is hiring for Lifting Appointed Person<br>Qualification:Diploma/Degree in Engineering or Construction (preferred) CPCS A61 Appointed Person certification or equivalent Training in lifting operations and safety practices Knowledge of lifting regulations (LOLER or local standards) Ability to prepare lift plans and risk assessments Understanding of cranes, rigging, and load charts Strong safety awareness and decision-making skills5+ years experience in lifting operations or related field<br>Responsibilities:Plan and manage lifting operations Prepare lift plans and method statements Conduct risk assessments and identify hazards Select suitable cranes and lifting equipment Ensure compliance with safety regulations Verify competency of lifting team Coordinate with operators, riggers, and supervisors Monitor lifting activities on site Stop work in unsafe conditions Maintain records and inspection documents<br>Requirement:Candidates should be present in Qatar with a valid QIDAvailable to join immediately Send us your Latest CV, Experience Certificates, etc.<br>Note:Applications without the above-mentioned documents will be rejected. All experience certificates must be attached to the CV covering 5 years of experience
Qatar - Lusail
A leading Construction Project is hiring for Lifting Appointed Person<br>Qualification:Diploma/Degree in Engineering or Construction (preferred) CPCS A61 Appointed Person certification or equivalent Training in lifting operations and safety practices Knowledge of lifting regulations (LOLER or local standards) Ability to prepare lift plans and risk assessments Understanding of cranes, rigging, and load charts Strong safety awareness and decision-making skills5+ years experience in lifting operations or related field<br>Responsibilities:Plan and manage lifting operations Prepare lift plans and method statements Conduct risk assessments and identify hazards Select suitable cranes and lifting equipment Ensure compliance with safety regulations Verify competency of lifting team Coordinate with operators, riggers, and supervisors Monitor lifting activities on site Stop work in unsafe conditions Maintain records and inspection documents<br>Requirement:Candidates should be present in Qatar with a valid QIDAvailable to join immediately Send us your Latest CV, Experience Certificates, etc.<br>Note:Applications without the above-mentioned documents will be rejected. All experience certificates must be attached to the CV covering 5 years of experience
Qatar
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<br>Company Description<br><br><p><strong>Rixos Premium Qetaifan Island North</strong></p><br><p>Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.</p><br><br>Job Description<br><br><p><strong>Chief Steward</strong></p><br><p>The Chief Steward is responsible for supervising and coordinating all stewarding operations to ensure the highest standards of cleanliness, hygiene, sanitation, and maintenance in all kitchens, service areas, and back-of-house F&B outlets.</p><br><ul><li>Supervise all stewarding operations to ensure the cleanliness and hygiene of kitchens, storerooms, dishwashing areas, and equipment.</li><li>Implement and monitor cleaning schedules, waste segregation, and pest control measures in compliance with HACCP and hotel standards.</li><li>Oversee dishwashing, silver polishing, and proper handling of kitchen equipment and utensils.</li><li>Ensure proper use and maintenance of dishwashing machines, kitchen equipment, and chemicals.</li><li>Monitor breakages and implement preventive measures to minimize loss.</li><li>Support culinary and service teams with an adequate supply of clean utensils, chinaware, glassware, and kitchen tools.</li><li>Lead, train, and motivate the stewarding team to achieve operational excellence.</li><li>Prepare staff schedules, allocate tasks, and monitor performance.</li><li>Conduct regular training sessions on hygiene, chemical usage, and safety procedures.</li><li>Manage and control stewarding budget, including chemicals, cleaning supplies, and equipment.</li><li>Maintain an accurate inventory of stewarding supplies and request replenishment when necessary.</li><li>Ensure all stewarding operations comply with HACCP, food safety, and local health regulations.</li></ul><br>Qualifications<br><br><ul><li>Proven experience as Chief Steward in a 5-star hotel/resort.</li><li>Strong knowledge of HACCP, hygiene, and sanitation standards.</li><li>Leadership and supervisory skills with the ability to manage a diverse team.</li><li>Good communication in English (other languages are a plus).</li><li>Problem-solving, organizational, and cost-control skills.</li><li>Flexibility to work in shifts, weekends, and under pressure.</li></ul> </div>
Qatar - Doha
Job Description<br><br>The Cyber Security Analyst is responsible for monitoring cyber security solutions triaging alerts to enable swift responses to incidents and the improved effectiveness and efficiency of detectors. The successful candidate will have a good technical knowledge of cyber systems and an interest in becoming an expert in cyber security. They should possess a good knowledge of different technologies and maintain an awareness of latest threats within industry.<br><br>Responsibilities<br><br>Roles and Responsibilities<br><br>Monitor and analyze cybersecurity alerts, events, and potential security incidents. Triage security alerts and create or update cases in the case management system to accurately document triggered alarms and detected threats. Ensure that all case information is complete, accurate, and up to date. Notify customers of security incidents and required mitigation activities, and support incident response throughout all phases of the incident management process by following established SOC procedures. Follow up on notifications, requests for information, and remediation activities to ensure timely resolution. Escalate incidents to Senior Analysts for further analysis, investigation, and guidance when required. Track and update cases and service requests based on new information, investigation findings, and stakeholder feedback. Coordinate with internal and external stakeholders to build and maintain positive working relationships. Support Senior Analysts in preparing Post-Incident Reviews (PIRs) and developing ad-hoc reports, dashboards, and metrics to measure and improve SOC operational effectiveness. Identify opportunities to improve processes, procedures, and services to enhance operational efficiency and continuously add value for customers.<br><br>Qualifications<br><br>Educational Qualifications<br><br>Relevant degree in Information Technology, Computer Science, Cybersecurity, or a related field. One or more relevant industry certifications.<br><br>Required Skills<br><br>A strong desire to learn about different security technologies and understand how security operations function. A passion for information security and a commitment to developing a career in this field. Reliability, accountability, and a strong work ethic. Well-developed logical and analytical thinking skills, with the ability to investigate and analyze security incidents. Ability to work in a shift-based schedule. Excellent written and verbal communication skills in English. Good understanding of TCP/IP network traffic and event log analysis. Good understanding of operating systems, network architecture, and common system design principles. Understanding of general cybersecurity threats, vulnerabilities, and exploits, along with appropriate mitigation techniques.<br><br>Desirable Skills & Experience<br><br>Familiarity with and experience working within the region. Previous experience working for a Managed Security Services Provider (MSSP) or Managed Detection and Response (MDR) provider. Experience working in a continuous 24/7 operations environment. Familiarity and hands-on experience with multiple Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR) solutions. One or more relevant industry certifications, such as GSEC, CySA+, CSA, or equivalent.<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar
Qatar
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<br>Company Description<br><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality is a work of heart,</strong><br><strong>Join us and become a Heartist®.</strong></p><br><br>Job Description<br><br><p>Do you have an appetite for career progression and ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.</p><br><p>A Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets.</p><br><p><strong>What is in it for you?</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p><strong>What you will be doing:</strong></p><br><ul><li>Prepare, cook, and present high-quality dishes in accordance with hotel recipes, portion standards, and presentation guidelines.</li><li>Assist the Chef de Partie and Demi Chef de Partie in the daily operations of the assigned kitchen section.</li><li>Ensure consistency and quality in the preparation of all food items for à la carte, buffet, banquets, and special events.</li><li>Carry out mise en place efficiently to ensure smooth kitchen operations during service.</li><li>Maintain cleanliness, organization, and sanitation of workstations, equipment, and kitchen areas in accordance with HACCP standards and hotel policies.</li><li>Follow all food safety, hygiene, and health & safety procedures at all times.</li><li>Receive, store, rotate, and monitor food products using FIFO principles to maintain freshness and minimize waste.</li><li>Assist with stock control, inventory, and ordering of food supplies as required.</li><li>Work collaboratively with the culinary team to ensure efficient service and exceptional guest satisfaction.</li><li>Report equipment faults, maintenance issues, or food quality concerns promptly to the Chef de Partie.</li><li>Demonstrate a willingness to learn new techniques and continuously develop culinary knowledge and skills.</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Creative and passionate about food and customer service</li><li>Able to work in a high-pressure environment</li><li>Excellent interpersonal and communication skills; a team player</li><li>Add diplomas/certifications required if needed.<br> </li></ul><br>Additional Information<br><br><p><strong>Your team and working environment:</strong></p><br><p>We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.</p><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p>Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.</p><br> </div>
Qatar
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality is a work of heart,</strong><br><strong>Join us and become a Heartist®.</strong></p><br><br>Job Description<br><br><p>Do you have an appetite for career progression and ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.</p><br><p>A Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets.</p><br><p><strong>What is in it for you?</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><p><strong>What you will be doing:</strong></p><br><ul><li>Prepare, cook, and present high-quality dishes in accordance with hotel recipes, portion standards, and presentation guidelines.</li><li>Assist the Chef de Partie and Demi Chef de Partie in the daily operations of the assigned kitchen section.</li><li>Ensure consistency and quality in the preparation of all food items for à la carte, buffet, banquets, and special events.</li><li>Carry out mise en place efficiently to ensure smooth kitchen operations during service.</li><li>Maintain cleanliness, organization, and sanitation of workstations, equipment, and kitchen areas in accordance with HACCP standards and hotel policies.</li><li>Follow all food safety, hygiene, and health & safety procedures at all times.</li><li>Receive, store, rotate, and monitor food products using FIFO principles to maintain freshness and minimize waste.</li><li>Assist with stock control, inventory, and ordering of food supplies as required.</li><li>Work collaboratively with the culinary team to ensure efficient service and exceptional guest satisfaction.</li><li>Report equipment faults, maintenance issues, or food quality concerns promptly to the Chef de Partie.</li><li>Demonstrate a willingness to learn new techniques and continuously develop culinary knowledge and skills.</li></ul><br>Qualifications<br><br><p><strong>Your experience and skills include:</strong></p><br><ul><li>Creative and passionate about food and customer service</li><li>Able to work in a high-pressure environment</li><li>Excellent interpersonal and communication skills; a team player</li><li>Add diplomas/certifications required if needed.<br> </li></ul><br>Additional Information<br><br><p><strong>Your team and working environment:</strong></p><br><p>We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.</p><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p>Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.</p><br> </div>
UrbaCon Contracting & Trading Company
Qatar
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p><span><span><span><span>The Legal Counsel is responsible to determine all commercial legal activities of the and to ensure that they are carried out in accordance with relevant laws, regulations, and charters of the companies within the Group. The position assesses, control, and determine legal information to all stakeholders (e.g., cases, statutes, and regulations). Giving accurate and timely counsel to executives in a variety of legal topics. Collaborating with management to devise efficient defense strategies. Specifying internal governance policies and regularly monitor compliance.</span></span></span></span></p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br>
<p>Contribute to the company’s vision, mission, and strategy by leading the legal strategy and ensuring alignment with broader organizational objectives.</p><br>
<p>Build and lead a motivated, engaged, and competent legal team by setting priorities, managing performance, and providing feedback and coaching.</p><br>
<p>Define an optimal legal department structure and direct its development for effective resource utilization.</p><br>
<p>Support the development of the legal department’s manpower plan, collaborating with Human Capital for timely and high-quality execution.</p><br>
<p>Provide direction for the preparation and consolidation of the legal department’s budget in line with the company's annual business plan.</p><br>
<p>Direct and approve legal proceedings related to PPP agreements, ensuring compliance and protecting company interests.</p><br>
<p>Manage legal matters across all business areas, including corporate affairs, procurement, safety, security, insurance, and sustainability.</p><br>
<p>Identify, assess, and mitigate legal risks arising from the company’s business strategy and operations.</p><br>
<p>Ensure business operations adhere to relevant laws and regulations, and maintain employee awareness of legal compliance requirements.</p><br>
<p>Oversee the preparation, review, and approval of contracts, agreements, and legal documents, ensuring accuracy and timeliness.</p><br>
<p>Ensure the proper drafting and execution of legal documents, including notices, claims, board resolutions, shareholder assembly minutes, and official forms.</p><br> <br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p><span><span><span><span>Comprehensive knowledge of legal principles, corporate law, and regulatory compliance relevant to group operations.</span></span></span></span></p><br>
<p><span><span><span><span>Strong analytical skills to assess legal risks, interpret complex laws, and provide strategic guidance to the organization.</span></span></span></span></p><br>
<p><span><span><span><span>Excellent communication and negotiation abilities to represent the group's interests in legal matters and negotiations.</span></span></span></span></p><br>
<p><span><span><span><span>Proficiency in drafting and reviewing a wide range of legal documents, contracts, and agreements.</span></span></span></span></p><br>
<p><span><span><span><span>Leadership capabilities to oversee legal affairs, manage legal teams, and collaborate effectively with stakeholders.</span></span></span></span></p><br>
<p><span><span><span><span>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</span></span></span></span></p><br>
<br><br><u><b>Job Experience</b></u>
<br><p><span><span><span><span>Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus.</span></span></span></span></p><br>
<br><br><u><b>Competencies</b></u>
<br>Risk Management L4<br>Contract Law L4<br>Legal Research L4<br>Due Diligence L4<br>Laws and requlations L4<br>Agility<br>AI Fluency<br>Build High-Performing Teams<br>Leadership<br>Provide Direction<br>Quality<br>Resilience<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Law<br><br><br><br>
</div>
Qatar - Doha
Location: Qatar Employment Type: Full-Time / Executive Role<br>We are looking for an experienced CEO to lead a diversified automotive business group based in Qatar. The group operates across three main areas:Vehicle Sales & Showroom Operations – new and pre-owned vehicle sales, showroom performance, inventory, listings, leads, and customer follow-up. Car Protection & Detailing Services – paint protection, thermal insulation, polishing, upholstery, dent repair, and premium vehicle care services. Car Rental & Fleet Operations – rental bookings, fleet utilization, maintenance coordination, pricing, contracts, and customer service. The CEO will directly manage all business units and will be responsible for growth, sales performance, operational improvement, financial control, team leadership, customer experience, and digital transformation. Key Requirements Minimum 10 years of senior management experience. Strong experience in the Qatar market. Automotive experience is preferred; strong multi-business leadership experience will also be considered. Ability to manage sales, operations, finance, teams, and business growth directly. Strong commercial mindset and practical leadership style. Bilingual in Arabic and English. Based in Qatar or with strong Qatar working experience.
toto
Qatar - Doha
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are currently looking Oracle CMS Suite Administrator for our Qatar operations with the following terms & conditions.</p><p>Skills Oracle CMS Suite (OBDX, OBVAM, OBLM, Fire Start) RedHat Linux and Apache Support, monitor, and troubleshoot services and logs for servers and applications Shell scripting Patching and hardening of OS and Applications Manage deployments, configuration changes, incident handling, and performance tuning across channels Ensure high availability and best system performance Comply with defined SLAs from all perspectives (Operations, Security Policies and Audit Findings) Maintaining a replicated system in Disaster Recovery for Business Continuity Knowledge of Applications running on OpenShift</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills Oracle CMS Suite (OBDX, OBVAM, OBLM, Fire Start) RedHat Linux and Apache Support, monitor, and troubleshoot services and logs for servers and applications Shell scripting Patching and hardening of OS and Applications Manage deployments, configuration changes, incident handling, and performance tuning across channels Ensure high availability and best system performance Comply with defined SLAs from all perspectives (Operations, Security Policies and Audit Findings) Maintaining a replicated system in Disaster Recovery for Business Continuity Knowledge of Applications running on OpenShift</p><p></p></section>
toto
Qatar - Doha
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are currently looking OBDX Administrator for our Qatar operations with the following terms & conditions.</p><p>Skills</p><ul><li>Oracle CMS Suite (OBDX, OBVAM, OBLM, Fire Start)</li><li>RedHat Linux and Apache</li><li>Support, monitor, and troubleshoot services and logs for servers and applications</li><li>Shell scripting</li><li>Patching and hardening of OS and Applications</li><li>Manage deployments, configuration changes, incident handling, and performance tuning across channels</li><li>Ensure high availability and best system performance</li><li>Comply with defined SLAs from all perspectives (Operations, Security Policies and Audit Findings)</li><li>Maintaining a replicated system in Disaster Recovery for Business Continuity</li><li>Knowledge of Applications running on OpenShift</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills</p><ul><li>Oracle CMS Suite (OBDX, OBVAM, OBLM, Fire Start)</li><li>RedHat Linux and Apache</li><li>Support, monitor, and troubleshoot services and logs for servers and applications</li><li>Shell scripting</li><li>Patching and hardening of OS and Applications</li><li>Manage deployments, configuration changes, incident handling, and performance tuning across channels</li><li>Ensure high availability and best system performance</li><li>Comply with defined SLAs from all perspectives (Operations, Security Policies and Audit Findings)</li><li>Maintaining a replicated system in Disaster Recovery for Business Continuity</li><li>Knowledge of Applications running on OpenShift</li></ul><p>Experience Required :6-8 years of experience</p><p>Joining time frame: 2 weeks (maximum 1 month)</p><p></p></section>
Black Pearl
Qatar
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Our client is a dynamic force in the cultural landscape, dedicated to blending tradition with innovation to transform cultural assets into vibrant, revenue-driving experiences. Their mission is to redefine how culture is shared and monetized, creating immersive and authentic experiences that resonate both locally in Qatar and on a global scale. This role offers a unique opportunity to join a pioneering team driving cultural innovation and commercial success within a premier cultural ecosystem.The <b>Gallery & Client Experience Executive </b>is a vital role supporting the daily operations, sales initiatives, artist relations, and administrative functions of the gallery. As a key client-facing professional, you will embody the brand's high-end positioning through exceptional communication, meticulous organization, and a proactive, detail-oriented approach to business development and gallery management.<b>Key Responsibilities</b>• Drive sales revenue and cultivate long-term relationships with local and international collectors, advisors, and designers.• Provide professional greeting and assistance to walk-in visitors and VIP clients both in person and via written correspondence.• Present artworks accurately and confidently, prepare invoices and consignment agreements, and conduct timely follow-ups with prospective leads.• Maintain detailed, current client records within the CRM system and ensure accurate daily POS reconciliation and sales reporting.• Assist in the exhibition planning and execution process, including artwork intake, condition reporting, checklist preparation, and wall label production.• Support the physical installation and deinstallation of exhibitions, ensuring the highest standards of artwork handling, safety, and care.• Ensure the gallery space remains in a presentation-ready condition at all times, adhering to high visual and merchandising standards.• Coordinate shipping, framing, inventory updates, and logistics throughout each exhibition cycle.• Manage daily administrative functions, including payment tracking, deposit logging, file organization, and general office support.• Maintain orderly digital and physical records for artist files, consignor agreements, and vendor contracts.• Coordinate documentation for deposits, outstanding balances, and invoices with the accounting department.• Support marketing initiatives by scheduling social media content, updating website inventory, and coordinating artwork photography documentation.• Ensure all public outreach materials including artwork images, captions, and pricing are completely accurate prior to publication.• Provide professional operational and client support during gallery openings, VIP previews, art fairs, and community engagement events.• Coordinate communications and maintain strong working relationships with represented artists, designers, framers, art handlers, and shipping vendorsRequirements· Bachelor's degree in Art History, Fine Arts, Arts Administration, or related field preferred· 1-3 years of experience in a commercial gallery, luxury retail environment, auction house, art advisory, design showroom, or similar client-facing setting preferred. · Prior experience in sales support, retail operations, or hospitality within a high-end luxury environment is a strong asset. · Familiarity with the Middle East art and design market is highly advantageous. · Ability to lift up to 12 kgs for artwork handling and exhibition installation needs. · Fluency in English is required; Arabic language proficiency is a strong advantage.· Excellent oral and written communication skills with high attention to detail. Effective time management and multi-tasking abilities in a dynamic, client-focused envi<br>
</div><h2 class="h5">Skills</h2>
<div data-jb-field="skills">Requirements<br>
· Bachelor's degree in Art History, Fine Arts, Arts Administration, or related field preferred<br>
<br>
· 1-3 years of experience in a commercial gallery, luxury retail environment, auction house, art advisory, design showroom, or similar client-facing setting preferred. <br>
<br>
· Prior experience in sales support, retail operations, or hospitality within a high-end luxury environment is a strong asset. <br>
<br>
· Familiarity with the Middle East art and design market is highly advantageous. <br>
<br>
· Ability to lift up to 12 kgs for artwork handling and exhibition installation needs. <br>
<br>
· Fluency in English is required; Arabic language proficiency is a strong advantage.<br>
<br>
· Excellent oral and written communication skills with high attention to detail. Effective time management and multi-tasking abilities in a dynamic, client-focused environment. <br>
<br>
· Ability to exercise independent judgment, discretion, and proactive initiative. <br>
<br>
· Required schedule flexibility for evenings and weekends for exhibition openings, VIP previews, art fairs, and special events. <br>
<br>
· Full availability during key installation and deinstallation periods.<br>
</div>
Pavago
Qatar
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) – Remote Position Type: Full-Time, Remote Working Hours: U.<br>S. Business Hours About the Role At Pavago, one of our clients is hiring a Tech Support Specialist to provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications.<br> This is a hands-on support role focused on: Technical troubleshooting Ticket resolution SaaS support operations User onboarding & access management Knowledge base documentation Customer support and issue escalation You’ll act as the frontline technical resource helping customers and internal users resolve issues quickly, professionally, and efficiently.<br> If you enjoy: solving technical problems troubleshooting systems helping users navigate software issues working in fast-paced support environments this role is a strong fit.<br> What You’ll Own Technical Support & Troubleshooting Respond to technical support requests through platforms such as: Zendesk Freshdesk Jira Service Desk ServiceNow Troubleshoot: login issues password resets connectivity problems SaaS platform errors browser and system-related issues Resolve Level 1 & Level 2 support requests Guide customers through troubleshooting steps using simple, non-technical language Ensure users feel informed and supported throughout the resolution process Ticket Management & Escalation Prioritize incoming tickets based on: urgency SLA requirements business impact Escalate complex issues to: Tier 2/3 Support DevOps Engineering teams Document: troubleshooting steps findings reproduction details escalation notes Maintain clean and accurate support documentation Basic System Administration Support: user provisioning account setup password resets permissions management Assist with: onboarding offboarding access control workflows Support: Windows macOS Linux environments Knowledge Base & Documentation Create and maintain: FAQs troubleshooting guides internal support documentation Identify recurring issues and document solutions Improve first-contact resolution rates through stronger documentation and workflows Monitoring & Issue Detection Use monitoring tools such as: Datadog Splunk New Relic Monitor alerts and identify recurring technical issues proactively Report trends and recurring incidents for long-term resolution and process improvement Cross-Functional Collaboration Work closely with: QA Product Engineering DevOps teams Report: bugs feature requests customer pain points Share customer feedback to improve product functionality and support operations What Makes You a Strong Fit Calm and professional under pressure Strong troubleshooting and problem-solving mindset Excellent communicator with empathy and patience Detail-oriented with strong documentation habits Comfortable working independently in remote support environments Focused on both technical resolution and customer experience Requirements (Must-Have) Experience 1–2+ years of experience in: Technical Support IT Helpdesk SaaS Support Customer-Facing Troubleshooting Technical Skills Experience with: Zendesk Jira ServiceNow Freshdesk Familiarity with: SaaS platforms networking basics operating systems Comfortable managing multiple systems and support queues simultaneously Communication Skills Strong written and verbal English communication Ability to explain technical issues clearly to non-technical users Strong multitasking and organizational skills Nice to Have CompTIA A+ or Network+ certifications Experience supporting: APIs SaaS integrations cloud-based platforms Familiarity with: Datadog Splunk New Relic Background in: SaaS IT services technical customer support Tools & Platforms Zendesk Jira Service Desk ServiceNow Freshdesk Datadog Splunk New Relic SaaS & cloud-based platforms What a Typical Day Looks Like Review support queues and prioritize urgent tickets Troubleshoot SaaS and technical support requests Resolve customer and internal system issues Escalate complex problems with detailed documentation Update FAQs and support documentation Collaborate with engineering and product teams on bugs and improvements Monitor support metrics and identify recurring issues In short: You are the first line of technical support — helping users stay productive while ensuring issues are resolved quickly, clearly, and professionally.<br> Key Metrics for Success (KPIs) First Response Time (FRT) within SLA First Contact Resolution (FCR) rate Reduced Average Resolution Time (ART) Customer Satisfaction (CSAT) scores Reduced recurring ticket volume Consistently updated documentation and knowledge base quality Why This Role Stands Out Exposure to modern SaaS and support environments Opportunity to work with: support systems monitoring tools cloud platforms technical troubleshooting workflows Strong growth path into: Tier 2 Support Systems Administration DevOps Customer Success Engineering Remote flexibility with collaborative technical teams Opportunity to improve systems, documentation, and support operations Interview Process Initial Phone Screen Video Interview with Pavago Recruiter Practical Troubleshooting Exercise Client Interview with Support / Engineering Leadership Offer & Background Verification Apply Now If you: enjoy solving technical problems thrive in customer-facing support environments communicate clearly under pressure want hands-on experience with SaaS and technical systems this is a strong opportunity to grow within technical support and modern SaaS operations.<br></span> </div>