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Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>As Duty Manager, you will be responsible for the following duties <br><br>To provide visual management presence around the hotel in public and BOH areas To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager) Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology To attend operational and scheduled meetings:Morning Meeting with Front Office Manager Emergency Response Team Briefings Front Office Briefing To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned Use time effectively and efficiently to:Concentrate on priorities as required during shift Complete all schedules tasks in a timely manner Attend a broader range of activities as required by operations Make necessary decisions under time constraints To assist the Front Office Manager to manage the department with all required responsibilities To communicate regularly with the Front Office Manager and the Director of Rooms To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures To be trained and fully compliant as an active member of the Emergency Response Team (ERT)<br>As Duty Manager, we expect from you<br><br>Minimum 3 years of experience working in a 5-star hotel environment A minimum of 2 years’ experience as a Duty Manager, Operations Manager or similar Operational experience from other hotel divisions or similar industry desirable Excellent verbal and written communication skills in English required Perform job with attention to details and the ability to organize and handle multiple tasks effectively Strong problem-solving skills Crisis management training & experience<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?

Mandarin Oriental, Doha is looking for a Duty Manager to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>As Duty Manager, you will be responsible for the following duties <br><br>To provide visual management presence around the hotel in public and BOH areas To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager) Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology To attend operational and scheduled meetings:Morning Meeting with Front Office Manager Emergency Response Team Briefings Front Office Briefing To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned Use time effectively and efficiently to:Concentrate on priorities as required during shift Complete all schedules tasks in a timely manner Attend a broader range of activities as required by operations Make necessary decisions under time constraints To assist the Front Office Manager to manage the department with all required responsibilities To communicate regularly with the Front Office Manager and the Director of Rooms To assist the Front Office Manager, Chief Concierge, Bell Captain and Guest Relations Manager to supervise all activities of all front of house departments according to our LQE, internal standards and procedures To be trained and fully compliant as an active member of the Emergency Response Team (ERT)<br>As Duty Manager, we expect from you<br><br>Minimum 3 years of experience working in a 5-star hotel environment A minimum of 2 years’ experience as a Duty Manager, Operations Manager or similar Operational experience from other hotel divisions or similar industry desirable Excellent verbal and written communication skills in English required Perform job with attention to details and the ability to organize and handle multiple tasks effectively Strong problem-solving skills Crisis management training & experience<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Position Overview<br><br>The Multi Technician is responsible for carrying out preventive and corrective maintenance across the property, ensuring that all facilities, equipment, guest rooms, public areas, and back-of-house areas are maintained in safe, efficient, and reliable working condition.<br><br>The role requires a versatile technician with practical knowledge across multiple maintenance disciplines, including electrical, plumbing, HVAC, carpentry, painting, and general building maintenance.<br><br>Key Responsibilities<br><br>Carry out daily maintenance, repair, and troubleshooting activities throughout the property. Perform preventive maintenance according to the established maintenance schedule. Attend to maintenance requests and breakdowns promptly, particularly those affecting guest rooms and guest areas. Carry out basic electrical repairs, including lighting, switches, sockets, and other electrical fixtures. Perform basic plumbing repairs, including leaking taps, pipes, toilets, drains, and other plumbing fixtures. Conduct basic HVAC inspections, troubleshooting, and maintenance where required. Undertake minor carpentry, painting, tiling, and general building repairs. Inspect equipment, machinery, fixtures, and facilities and report any defects or potential problems. Ensure all maintenance work is completed safely and to the required quality standards. Follow all health, safety, environmental, and property procedures. Maintain proper records of completed maintenance work and report outstanding issues to the supervisor. Respond to emergency maintenance situations and breakdowns as required. Coordinate with other engineering team members and departments to ensure smooth daily operations. Maintain tools, equipment, and the engineering workshop in a clean and organized condition. Ensure spare parts and materials are used responsibly and report replenishment requirements. Support energy and water conservation initiatives across the property. Carry out any other reasonable duties assigned by the Engineering Supervisor or Chief Engineer.<br><br>Required Qualifications & Experience<br><br>Technical qualification or vocational training in electrical, mechanical, HVAC, plumbing, or a related field. Previous experience in a multi-technician, maintenance, engineering, or similar role. Previous hotel, resort, residential, or commercial property experience is preferred. Good practical knowledge of general building maintenance. Ability to troubleshoot and repair basic electrical and plumbing systems. Basic knowledge of HVAC and mechanical systems. Ability to use common maintenance tools and equipment safely. Good understanding of health and safety procedures.<br><br>Key Competencies<br><br>Strong troubleshooting and problem-solving skills. Good technical and practical skills. Ability to work independently and as part of a team. Good communication and interpersonal skills. Ability to prioritize tasks and respond effectively to urgent maintenance requests. Attention to detail and commitment to quality. Flexible and willing to work shifts, weekends, and public holidays when required. Physically fit and able to perform hands-on maintenance work. Positive attitude and service-oriented approach.<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.</p><p>What you will do:</p><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible</li><li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;</li><li>Resolves guest complaints, and find opportunities to recognize and personalize the service</li><li>Adhere to Four Seasons Hotel s standards as well as policies and procedures</li><li>Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook</li><li>Works harmoniously and professionally with co-workers and direct superior</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>One + years experience working within a luxury hotel or similar environment is considered an asset</li><li>Excellent interpersonal skills and communication skills</li><li>Cross cultural sensitivity, and customer service orientation</li><li>Guest centricity and understanding the importance of guest s preferences.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>You will be responsible&nbsp;to assist with the&nbsp;efficient running of&nbsp;the department in line with Hyatt International's Corporate Strategies and&nbsp;brand standards, whilst meeting&nbsp;employee, guest and owner expectations. The Chef Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.</span></p><br><p><span>You will be responsible&nbsp;to assist with the&nbsp;efficient running of&nbsp;the department in line with Hyatt International's Corporate Strategies and&nbsp;brand standards, whilst meeting&nbsp;employee, guest and owner expectations. The Team Leader Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.</span></p><br><br><b>Qualifications:</b><br><ul><li><span>Ideally with a relevant degree or diploma in Hospitality or Tourism management.&nbsp;</span></li><li><span>Minimum 1 year work experience as Team Leader- Concierge.</span></li><li><span>Holder of the 'Clefs d'Or' is an advantage.</span></li><li><span>Good problem solving, organisational and interpersonal skills are a must.</span></li><li><span>Must be eligible to fulfill the statutory requirements to work in Qatar.</span></li></ul> </div>

<p><br></p><p>Job Description We are seeking an enthusiastic and professional <strong>Lobby Ambassador</strong> to join our dynamic team in Lusail, Qatar. As a Lobby Ambassador, you will be the face of our organization, creating exceptional first and lasting impressions for every guest. You will serve as a key point of contact in the lobby, delivering outstanding guest service and acting as a brand ambassador while maintaining a visible, engaging presence throughout the public spaces. This role offers an exciting opportunity to make a meaningful impact on guest experiences in a fast-paced, luxury hospitality environment.</p><ul><li>Welcome guests warmly upon arrival and departure, creating positive and memorable first impressions that set the tone for their stay</li><li>Maintain a visible and professional presence in the lobby, actively engaging with guests and embodying the organization's brand values</li><li>Provide accurate, detailed information about hotel facilities, services, events, and local attractions in Lusail and surrounding areas</li><li>Anticipate guest needs proactively and personalize their experience by recognizing preferences, preferences, and special requests</li><li>Handle guest inquiries, requests, and concerns with professionalism and empathy, ensuring timely and satisfactory resolution</li><li>Support front office operations during peak periods, assisting with check-in and check-out processes to ensure smooth guest flow</li><li>Coordinate luggage handling and room escorting services, providing in-room orientation and assistance as needed</li><li>Monitor public areas consistently to ensure cleanliness, organization, and optimal guest comfort at all times</li><li>Stay informed about daily events, hotel activities, promotions, and local recommendations to enhance guest engagement</li><li>Collaborate seamlessly with front office, housekeeping, concierge, and other departments to ensure coordinated service delivery</li><li>Follow up on guest requests and feedback to demonstrate commitment to exceptional service standards</li><li>Maintain professional appearance and grooming standards that reflect the luxury hospitality environment</li><li>Resolve operational challenges efficiently while maintaining composure in high-pressure situations</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent verbal communication skills with the ability to engage guests professionally and warmly</li><li>Fluency in English; proficiency in additional languages (Arabic, French, or Mandarin) highly valued in our Lusail location</li><li>Proficient knowledge of computer systems including Microsoft Word, Excel, and Outlook</li><li>Strong multitasking ability with the capacity to prioritize effectively in a fast-paced environment</li><li>Exceptional attention to detail and organizational skills</li><li>Outstanding customer service expertise with a genuine passion for hospitality</li><li>Problem-solving skills and the ability to handle guest concerns with empathy and decisiveness</li><li>Physical stamina to stand for extended periods and move throughout the lobby area</li><li>Professional demeanor and polished appearance consistent with luxury hospitality standards</li><li>Minimum 2-3 years of customer-facing experience in a hospitality or upscale service environment</li><li>Proven track record in guest relations or front-of-house operations</li><li>Experience working in luxury hotels or high-end hospitality settings preferred</li><li>Demonstrated ability to recognize and respond to guest preferences and personalize service</li><li>High school diploma or equivalent; bachelor's degree in hospitality, business, or related field preferred</li><li>Hospitality training or certification programs are advantageous</li><li>Proactive, positive, and energetic personality with genuine enthusiasm for guest service</li><li>Empathetic and emotionally intelligent team player who makes people feel valued</li><li>Humble, adaptable, and open to feedback with a willingness to embrace organizational culture</li><li>Resilient and composed under pressure, maintaining professionalism in challenging situations</li><li>Collaborative mindset with strong liaison and coordination abilities across departments</li><li>Inclusive approach to working with diverse guests and team members from various backgrounds</li><li>Commitment to continuous learning and professional development in the hospitality industry</li></ul>

<p>We are seeking an enthusiastic and professional **Lobby Ambassador** to join our dynamic team in Lusail, Qatar. As a Lobby Ambassador, you will be the face of our organization, creating exceptional first and lasting impressions for every guest. You will serve as a key point of contact in the lobby, delivering outstanding guest service and acting as a brand ambassador while maintaining a visible, engaging presence throughout the public spaces. This role offers an exciting opportunity to make a meaningful impact on guest experiences in a fast-paced, luxury hospitality environment.</p><p>Welcome guests warmly upon arrival and departure, creating positive and memorable first impressions that set the tone for their stay</p><p>Maintain a visible and professional presence in the lobby, actively engaging with guests and embodying the organization's brand values</p><p>Provide accurate, detailed information about hotel facilities, services, events, and local attractions in Lusail and surrounding areas</p><p>Anticipate guest needs proactively and personalize their experience by recognizing preferences, preferences, and special requests</p><p>Handle guest inquiries, requests, and concerns with professionalism and empathy, ensuring timely and satisfactory resolution</p><p>Support front office operations during peak periods, assisting with check-in and check-out processes to ensure smooth guest flow</p><p>Coordinate luggage handling and room escorting services, providing in-room orientation and assistance as needed</p><p>Monitor public areas consistently to ensure cleanliness, organization, and optimal guest comfort at all times</p><p>Stay informed about daily events, hotel activities, promotions, and local recommendations to enhance guest engagement</p><p>Collaborate seamlessly with front office, housekeeping, concierge, and other departments to ensure coordinated service delivery</p><p>Follow up on guest requests and feedback to demonstrate commitment to exceptional service standards</p><p>Maintain professional appearance and grooming standards that reflect the luxury hospitality environment</p><p>Resolve operational challenges efficiently while maintaining composure in high-pressure situations</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent verbal communication skills with the ability to engage guests professionally and warmly</li><li>Fluency in English; proficiency in additional languages (Arabic, French, or Mandarin) highly valued in our Lusail location</li><li>Proficient knowledge of computer systems including Microsoft Word, Excel, and Outlook</li><li>Strong multitasking ability with the capacity to prioritize effectively in a fast-paced environment</li><li>Exceptional attention to detail and organizational skills</li><li>Outstanding customer service expertise with a genuine passion for hospitality</li><li>Problem-solving skills and the ability to handle guest concerns with empathy and decisiveness</li><li>Physical stamina to stand for extended periods and move throughout the lobby area</li><li>Professional demeanor and polished appearance consistent with luxury hospitality standards</li><li>Minimum 2-3 years of customer-facing experience in a hospitality or upscale service environment</li><li>Proven track record in guest relations or front-of-house operations</li><li>Experience working in luxury hotels or high-end hospitality settings preferred</li><li>Demonstrated ability to recognize and respond to guest preferences and personalize service</li><li>High school diploma or equivalent; bachelor's degree in hospitality, business, or related field preferred</li><li>Hospitality training or certification programs are advantageous</li><li>Proactive, positive, and energetic personality with genuine enthusiasm for guest service</li><li>Empathetic and emotionally intelligent team player who makes people feel valued</li><li>Humble, adaptable, and open to feedback with a willingness to embrace organizational culture</li><li>Resilient and composed under pressure, maintaining professionalism in challenging situations</li><li>Collaborative mindset with strong liaison and coordination abilities across departments</li><li>Inclusive approach to working with diverse guests and team members from various backgrounds</li><li>Commitment to continuous learning and professional development in the hospitality industry</li></ul>

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Provide a courteous, professional, efficient, and flexible service at all times. Be well groomed, clean, and pleasant. Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers. Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Spa, Restaurants, and Gym etc. Register all the information, updates and instruction learned during the day before leaving the office. Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards. Fill in the daily guest report and ensure any pending items at the end of a shift are handed over. Keep the guest’s agenda on a daily basis and have track of the location where the guests are. Welcome the guest by the main entrance depending on the time. Register and regular updating in SAG information Group for all known of guest’s movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. – To the best of your knowledge. Check in the guest in the commodity of their suite, respecting all the set standards by the Front Office. Offer suite orientation to the arrival guests following all Forbes, LQA and Rosewood standards. Extend special attention to suites occupied by families according to the culture. Offer services of unpacking-packing luggage. Take care of the guest’s laundry, pressing and dry-cleaning with coordination of valet service. Maintain guest room and wardrobe in a neat and tidy fashion. Arrange the fruit basket and amenities for arrivals and refill them on a daily basis according to the guest’s wishes when needed. Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards. Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes. Deliver appropriate newspapers to the guest rooms. Coordinate with the front desk for speed check-in & check-out as per guest request. Deliver guests’ mail and messages promptly. Inform the housekeeping department of the time desired for the daily cleaning and turn-down service. Make aware all the hotel departments about guest allergies and food preferences. Be fully conversant with all services and facilities offered by the hotel. Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures. Be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment. Assist in arranging medical assistance when needed. Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance. Have a thorough understanding of the technical features of the suites. Have good knowledge of how to serve guests their meals and drinks in their suite. Be the main contact for guests and the hotel during suite receptions and dinner parties. Prepare arrival and departure gifts to be given to the guest. Perform all duties with the same sense of priority and dedication. Monitor operating supplies and reduce spoilage and wastage. Keep a friendly environment attitude at all times. Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner. Serve our guests in a calm, discrete and courteous manner, respecting timing standards. Support the other departments such as Housekeeping, Concierge Room service and Front Office with their duties when needed. Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible. Keep a critical eye during the process of room inspection and to report any default equipment. Coordinate with the front desk for speed check-in & check-out as per guest request. Operate and coordinate with relevant departments the in and out of the room and optimize service while the guest is away as often as possible. Anticipate guest needs, respond promptly, and acknowledge all guests, however busy or whatever time of the day.

Additional Information<br><br>Job Number 26119265<br><br>Job Category Sales & Marketing<br><br>Location West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional e Commerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and e Commerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br>Required:<br><br> 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred<br><br>OR<br><br> 4-year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.<br><br>CORE WORK ACTIVITIES<br><br>Hotel Marketing and Advertising<br><br> Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams. Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel. Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions. Manages F&B media schedules and verifies prompt settlement of accounts. Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups Executes email marketing, and display advertising. Maintains frequent, active engagement with Cluster e Commerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives. Verifies all advertising for the hotel in digital channels is in alignment with brand voice.<br><br>Social Media Content Management<br><br> Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites). Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels. Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.<br><br>Public Relations and Visual Asset Management<br><br> Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM. Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers. Manages assigned accounts as per the media account management system. Writes and distributes all press releases for property events, promotions, and outlets. Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities. Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives. Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution. Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s). Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel. Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams. Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team. Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice.<br><br>Direct Marketing and Collateral Development <br><br> Coordinates and executes Hotel and F&B printed materials. Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner. Assists in the production of all property, F&B display, and temporary signage in hotel public areas. Promotes collection of competitors collateral and publicity on a monthly basis. Manages the execution of F&B direct marketing activities. Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA).<br><br>General<br><br> Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns. Helps with the publication of hotel’s newsletter(s). Supports communications duties and functions as deemed necessary. Assists in the liaison and execution of joint F&B promotions. Works with e Commerce to verify the Hotel’s website and related websites are updated on a regular basis. Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy. Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders. Coordinates with property and above property e Commerce and Revenue Management teams to report success of property marketing and e Commerce performance. Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends.<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a <strong>Concierge Supervisor</strong>, you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience</li><li>Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns</li><li>Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions</li><li>Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs</li><li>Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests</li><li>Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs</li><li>Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Guest Satisfaction:Ensures the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Implements agreed upon beverage policy and procedures throughout the property. Finance / Administration:Monitor the F&B Cost to ensure it is in line with budget, prepare to take action for any variations. Prepare, recommend, and manage the department’s annual budgets, forecasts, marketing plans and objectives. Ensure the selling price for any item sold is priced using the guidance of the F&B controller and its affiliated system in place, according to corporate office. Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including front and back of house. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Manage all areas of business and T&C administration as required as assigned to you by the DOFB/ADOFB, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the DOFB/ADOFB. Learn and have knowledge about restaurant direct competitors (benchmarking). Achieve the monthly and annual KPO target and the outlet’s revenue. Operations:To have a full working knowledge of the outlet floor plan / layout and all F&B offers. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry. Check the status of all orders and ensure that they are delivered within designated timelines. Organizing monthly team meeting and Daily Calling every day. Micros, Open Table, Knowcross & all other systems as required. Establish excellent rapport with guests in a professional manner. Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts. Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. Build a personal profile as the managerial face of the restaurant. Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database. Ensure each associate is always following the bar Order of Service and Standard Operating Procedures. Mentor associates as assigned to you, following all correct training procedures and standards. Monitor associate development on the floor identifying training needs and any areas of concern. To ensure all associates are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the DOFB/ADOFB. Be able to work closely with other departments.

<p>Passionate about creating exceptional guest experiences through outstanding service, operational excellence, and strong leadership? As a Director of Rooms, you will lead and oversee the hotel s Rooms Division operations, ensuring exceptional guest experiences, high service standards, operational excellence, and strong financial performance while inspiring and developing our Heartists.</p><p>What is in it for you:</p><ul><li>Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>Learning programs through our Academies and the opportunity to earn qualifications while you work.</li><li>Opportunity to develop your talent and grow within your property and across the world.</li><li>Ability to make a difference in the local community through our Corporate Social Responsibility activities, including Planet 21.</li></ul><p>What you will be doing:</p><ul><li>Lead, manage, coach, and develop the Rooms Division team to deliver exceptional guest service and operational excellence.</li><li>Oversee the day-to-day operations of Front Office, Housekeeping, Guest Relations, Concierge, Bell Desk, and other Rooms Division functions, ensuring smooth and efficient operations across all areas.</li><li>Maintain a strong operational presence throughout the hotel, ensuring exceptional guest experiences and high service standards.</li><li>Ensure all Rooms Division departments consistently deliver exceptional guest experiences in line with luxury hospitality and brand standards.</li><li>Monitor service quality, guest satisfaction, room readiness, productivity, occupancy, and overall Rooms Division performance.</li><li>Develop and implement strategies to maximize room revenue, profitability, guest satisfaction, operational efficiency, and overall Rooms Division performance.</li><li>Take ownership of Rooms Division financial performance, including P&amp;L management, budgeting, forecasting, cost control, payroll management, and achieving departmental targets.</li><li>Work closely with Revenue Management and Sales &amp; Marketing to optimize occupancy, ADR, RevPAR, room revenue, and overall hotel profitability.</li><li>Monitor labour costs, departmental expenses, productivity, room inventory, and operational resources to ensure effective cost management.</li><li>Ensure effective coordination between Front Office, Housekeeping, Reservations, Revenue Management, Engineering, and other departments to maximize room availability and operational efficiency.</li><li>Oversee the complete guest journey from pre-arrival through departure, ensuring personalized, seamless, and memorable service at every touchpoint.</li><li>Personally oversee VIP arrivals, special occasions, guest requests, and high-profile guests, ensuring appropriate recognition and personalized service.</li><li>Handle guest feedback, requests, and complaints promptly and professionally, ensuring effective resolution and maintaining guest loyalty.</li><li>Conduct regular inspections of guest rooms, public areas, back-of-house areas, and Rooms Division facilities to ensure cleanliness, presentation, maintenance, and brand compliance.</li><li>Ensure guest rooms are consistently maintained and presented according to luxury standards, with strong communication and coordination between Housekeeping and Front Office.</li><li>Monitor guest feedback, online reviews, satisfaction scores, and operational reports, identifying trends and implementing action plans to continuously improve performance.</li><li>Support recruitment, onboarding, training, coaching, succession planning, and performance management of Heartists.</li><li>Identify opportunities for continuous improvement and implement initiatives to enhance guest experience, service quality, operational efficiency, and financial results.</li><li>Ensure compliance with health, safety, hygiene, security, fire safety, and other applicable hotel standards and regulations.</li><li>Coordinate closely with Food &amp; Beverage, Engineering, Sales &amp; Marketing, Finance, Human Resources, and other departments to ensure seamless hotel operations.</li><li>Lead by example, fostering a positive, collaborative, and performance-driven working environment.</li><li>Act as a key member of the hotel leadership team, contributing to the overall strategic direction and business performance of the hotel.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong passion for luxury hospitality, guest engagement, and service excellence.</li><li>Minimum 8 years of Rooms Division management experience, including Front Office and/or Housekeeping leadership.</li><li>Minimum 2 years of experience as a Director of Rooms, Executive Assistant Manager Rooms, or equivalent senior position.</li><li>Minimum 5 years of managerial experience in the Middle East/GCC, preferably in Dubai or Doha.</li><li>Previous experience in a 5 star luxury hotel operation is preferred.</li><li>Proven experience managing multiple Rooms Division functions and high volume operations.</li><li>Hands on and operationally driven, with strong guest and floor presence.</li><li>Strong knowledge of P&amp;L, budgeting, forecasting, cost control, productivity, occupancy, ADR, and RevPAR.</li><li>Excellent leadership, communication, coaching, and problem-solving skills.</li><li>Strong understanding and implementation of luxury hospitality and brand standards.</li><li>Proficiency in Microsoft Office and hotel PMS systems; Opera experience is an advantage.</li><li>Flexibility to work shifts, weekends, and public holidays.</li></ul>

<p>We invite you to join the world of luxury hospitality at Raffles Doha as our new Assistant Butler. The Assistant Butler assists in providing discreet, refined, and anticipatory service to guests throughout their stay. Working closely with the Butler, Housekeeping, Concierge, Front Office, In-Room Dining, and other hotel departments, the Assistant Butler ensures every guest enjoys a memorable and effortless luxury experience.</p><p><b><br></b></p><p><b>Key Responsibilities:</b></p><ul><li>Welcome guests warmly and assist with personalized check-in and check-out experiences</li><li>Handle luggage, packing and unpacking, valet services, and in-room requests</li><li>Prepare guest rooms and suites according to VIP standards and guest preferences</li><li>Coordinate with Housekeeping, Concierge, Spa, and Food &amp; Beverage teams to deliver seamless service</li><li>Maintain guest profiles, preferences, and special requests accurately</li><li>Conduct room inspections before arrivals and after departures</li><li>Manage laundry, pressing, shoe-shining, minibar replenishment, and guest amenities</li><li>Respond promptly and professionally to guest requests while maintaining confidentiality</li><li>Support the Butler in creating memorable experiences for VIP and long-stay guests</li><li>Uphold luxury hospitality standards, impeccable grooming, and professional etiquette at all times</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a luxury hotel, resort, or guest-facing hospitality role</p><p>Excellent communication and interpersonal skills</p><p>Strong attention to detail and the ability to anticipate guest needs</p><p>Professional appearance, discretion, and cultural awareness</p><p>Fluency in English; additional languages are an advantage</p><p>Ability to work flexible shifts, including weekends and public holidays</p><p>Familiarity with Forbes Five-Star or similar luxury hospitality standards is preferred</p>

<p>We invite you to join the world of luxury hospitality at Raffles Doha as our new Assistant Butler. The Assistant Butler assists in providing discreet, refined, and anticipatory service to guests throughout their stay. Working closely with the Butler, Housekeeping, Concierge, Front Office, In-Room Dining, and other hotel departments, the Assistant Butler ensures every guest enjoys a memorable and effortless luxury experience. Key Responsibilities: Welcome guests warmly and assist with personalized check-in and check-out experiences Handle luggage, packing and unpacking, valet services, and in-room requests Prepare guest rooms and suites according to VIP standards and guest preferences Coordinate with Housekeeping, Concierge, Spa, and Food &amp; Beverage teams to deliver seamless service Maintain guest profiles, preferences, and special requests accurately Conduct room inspections before arrivals and after departures Manage laundry, pressing, shoe-shining, minibar replenishment, and guest amenities Respond promptly and professionally to guest requests while maintaining confidentiality Support the Butler in creating memorable experiences for VIP and long-stay guests Uphold luxury hospitality standards, impeccable grooming, and professional etiquette at all times</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a luxury hotel, resort, or guest-facing hospitality role Excellent communication and interpersonal skills Strong attention to detail and the ability to anticipate guest needs Professional appearance, discretion, and cultural awareness Fluency in English; additional languages are an advantage Ability to work flexible shifts, including weekends and public holidays Familiarity with Forbes Five-Star or similar luxury hospitality standards is preferred</p>

Job Description<br><br>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Bell Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-<br><br> Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure Maintain effective communication with all related departments to ensure smooth service delivery Maintain an up to date knowledge of the hotel and local services Maintain awareness of guest profile through Opera guest profile system Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner Deliver morning newspapers to rooms Deliver guest messages and other deliveries immediately without delay in a professional manner Ensure concierge desk and store room is clean tidy and well organized<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character. You must be physically fit, passionate and with a positive attitude, while possessing following additional competencies-<br><br>Understanding the Job<br><br>Taking Responsibility<br><br>Recognizing Differences<br><br>Customer Focus<br><br>Adaptability<br><br>Teamwork

<p><h4>Exceptional hospitality starts with you</h4> <p>Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a personal concierge supervisor, you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p> <h4>Here's what you'll do during a typical day:</h4> <h4>Leadership & team management</h4> <ul> <li>Supervise, guide, and support the personal concierge team to ensure consistent delivery of exceptional service.</li> <li>Conduct daily briefings, assign tasks, and monitor team performance.</li> <li>Coach, mentor, and develop team members to enhance skills and service standards.</li> <li>Participate in recruitment, onboarding, and performance evaluations.</li> <li>Foster a positive and collaborative team environment aligned with Waldorf Astoria culture.</li> </ul> <h4>Guest experience & service excellence</h4> <ul> <li>Ensure all guests receive highly personalized, anticipatory service throughout their stay.</li> <li>Handle VIP guests, high-profile arrivals, and special requests with utmost professionalism and discretion.</li> <li>Proactively engage with guests to understand preferences and create memorable experiences.</li> <li>Monitor guest feedback and implement improvements to enhance satisfaction.</li> </ul> <h4>Operational oversight</h4> <ul> <li>Oversee daily operations of the personal concierge desk to ensure efficiency and service consistency.</li> <li>Ensure all guest requests are accurately recorded, tracked, and fulfilled in a timely manner.</li> <li>Maintain guest profiles, preferences, and historical data for personalized service delivery.</li> <li>Ensure adherence to Waldorf Astoria standards, Hilton brand guidelines, and Forbes Travel Guide expectations.</li> </ul> <h4>Coordination & communication</h4> <ul> <li>Liaise closely with housekeeping, food & beverages, spa, engineering, security, and other departments to ensure seamless guest service.</li> <li>Coordinate with external vendors and partners to fulfill bespoke guest requests.</li> <li>Ensure clear communication of VIP movements, special arrangements, and guest preferences to relevant teams.</li> </ul> <h4>Quality assurance & continuous improvement</h4> <ul> <li>Conduct regular service audits and quality checks to ensure standards are upheld.</li> <li>Identify service gaps and implement corrective actions.</li> <li>Drive initiatives to enhance personalization and elevate guest experiences.</li> <li>Ensure compliance with hotel policies, procedures, and luxury service benchmarks.</li> </ul> <h4>Guest relations & problem resolution</h4> <ul> <li>Handle complex guest concerns and complaints professionally, ensuring prompt resolution.</li> <li>Empower team members to resolve issues while providing support and escalation when needed.</li> <li>Follow up on guest feedback to ensure satisfaction and build long-term loyalty.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>A passion for spreading the light and warmth of hospitality.</li> <li>Acting with integrity and always doing the right thing.</li> <li>Inspiring others through leadership.</li> <li>A belief that teamwork drives the best outcomes.</li> <li>A sense of ownership and accountability.</li> <li>A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p></p><p></p>

<p><h4>How we’ll help you thrive</h4> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <ul> <li><strong>Incredible travel perks</strong> – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program</li> <li><strong>Paid parental leave</strong> – Because family matters. We offer paid leave for eligible team members, including partners and adoptive parents</li> <li><strong>Crisis concierge</strong> – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care</li> <li><strong>Mental health resources</strong> – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our team members care for themselves and their loved ones. In many countries, eligible team members receive free counseling and support through our Employee Assistance Program (EAP).</li> </ul> <p><em>*Benefits availability may vary depending on team member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</em></p></p><p></p>

Company Description Quintessentially is a leading global luxury lifestyle management group, delivering highly personalized concierge and brand experiences to discerning individuals, brands, and corporates. The company focuses on meticulous attention to detail, redefining excellence and setting new standards in premium lifestyle services. Its teams curate exclusive experiences and solutions that enhance every aspect of clients’ personal and professional lives. Quintessentially continues to pioneer and shape the future of luxury concierge services worldwide, offering a dynamic and service-driven environment for team members. Role Description The Bilingual Customer Care Representative (Arabic & English) – Qatar is a full-time, on-site role based in Doha, Qatar. The representative will respond to client inquiries via phone, email, messaging platforms, and in person, providing high-quality support and guidance in both Arabic and English. Day-to-day tasks include handling requests for reservations, travel arrangements, events, and lifestyle services, ensuring timely and accurate follow-up. The role involves maintaining detailed records of client interactions, coordinating with internal teams and external partners, and proactively anticipating client needs. The representative will support service improvement by sharing client feedback and adhering to Quintessentially’s standards of confidentiality, professionalism, and luxury service. Qualifications Strong bilingual communication skills in Arabic and English, with clear, professional spoken and written abilities. Customer service and client relationship skills, including active listening, empathy, and problem-solving. Organization and time management capabilities, with attention to detail and the ability to handle multiple requests simultaneously. Proficiency with common office and communication tools (e.g., email, CRM systems, messaging platforms, MS Office). Experience in hospitality, luxury retail, travel, or concierge services is highly beneficial. Ability to work on-site in Doha, Qatar, including occasional evenings or weekends based on client needs. Demonstrated integrity, discretion, and respect for diverse cultures and backgrounds. Relevant diploma or degree in business, hospitality, communications, or a related field preferred.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Realtions Agent and build your career with us.</p><br><br>Job Description<br><br><ul><li>Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>Achieve Quality Audit result of 95% and above through consistent documented trainings</li><li>Keep VIP folders ready for VIP arrivals and All inclusive Arrivals &nbsp;(Reg.-cards, room keys, welcome letter )</li><li>Assit and process check in/out for VIPs guests efficiently and professionally.</li><li>Escort guests to their rooms and conduct Room Orientation.</li><li>Update guest information into the computer after a complete check in.</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Ensure that all messages, mails and packages are delivered to the guest room.</li><li>Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li></ul><br>Qualifications<br><br><ul><li>&nbsp;UniversityDegree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li></ul><br>Additional Information<br><br><ul><li><strong>2–5 years</strong> of experience&nbsp;</li><li><strong>Professional appearance:</strong> Well-groomed, appropriately dressed, punctual, and dependable.</li><li><strong>Experience:</strong> Previous experience in hospitality, &nbsp;concierge work, reception, customer service, or a similar position.</li></ul> </div>

<p>Greet guests warmly upon arrival and departure</p><p>Assist with luggage transportation and storage</p><p>Escort guests to their rooms and explain room features and hotel amenities</p><p>Provide accurate information regarding hotel services, dining outlets, local attractions, and transportation options</p><p>Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest experiences</p><p>Maintain cleanliness and organization of the lobby, entrance, and luggage storage areas</p><p>Respond promptly and professionally to guest requests and inquiries</p><p>Ensure guest belongings are handled safely and securely at all times</p><p>Uphold Fairmont brand standards and contribute to a luxury hospitality environment</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in hospitality or guest services is an advantage.</p><p>Excellent communication and interpersonal skills.</p><p>Strong customer service orientation and professional appearance.</p><p>Ability to lift and carry luggage safely.</p><p>Knowledge of local attractions and services is beneficial.</p><p>Ability to work flexible shifts, including weekends and holidays.</p><p>Embrace the Fairmont brand promise and luxury in your role and in all your interactions.</p><p>Foster an inclusive environment where every individual feels valued and respected</p><p>Create an environment where colleagues are empowered, supported and recognized</p>