Database Developer Jobs
1224 Jobs Found
Additional Information<br><br>Job Number 26075954<br><br>Job Category Procurement, Purchasing, and Quality Assurance<br><br>Location West Bay, Zone 61, Doha, Qatar, Qatar,VIEW ON MAP<br><br>Schedule Full Time<br><br>Located Remotely? N<br><br>Position Type Management<br><br>Job Summary<br><br>Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br><br>CANDIDATE PROFILE <br><br>Education And Experience<br><br> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>OR<br><br> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br><br>Essential Experience<br><br> Experience and/or knowledge of hotel business. Ability to understand quality management practices and teaches to others. Ability to understand data collection methods. Knowledge of budget preparation and the control of costs. Working knowledge of statistical measurement tools. Effective presentation skills. Detail orientation and analytical<br><br>Desirable Experience<br><br> Operations background – depending on hotel facilities, a rooms or f&b background may be preferred Previous training in guest relations. Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications. Experience/trained in Six Sigma or TQM<br><br>CORE WORK ACTIVITIES<br><br>Managing Quality Assurance Goals<br><br> Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training. Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas. Coordinates a weekly quality meeting focusing on guest Voice, top incidents, and business standard audits. Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office. Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution. Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable. Immerses in operations to better understand issues/defects faced on the ground. Drives several initiatives for business standard audits and guestvoice. Conducts monthly audit to verify compliance with company and brand standards. Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. Directs property quality efforts to address critical customer requirements. Completes other reasonable duties as requested by leadership.<br><br>Executing Quality Training Programs<br><br> Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques. Develops specific training designed to improve service performance. Drives brand values and philosophy in all training and development activities. Partners with L&D team to verify transfer of learning in the hotel/classroom takes place. Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.<br><br>Managing Quality Tools<br><br> Verifies that management practices at all levels are aligned with quality tools. Verifies the tools for continuous improvements are in place and being utilized. Uses data collection methods to identify, compile, display, track, and analyze defect trends.<br><br>Managing The Guest Experience<br><br> Reviews guest feedback with leadership team and verifies appropriate corrective action is taken. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction. Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, Trip Advisor, etc.).<br><br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br><br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>Essential Experience <br>• Experience and/or knowledge of hotel business.<br>• Ability to understand quality management practices and teaches to others.<br>• Ability to understand data collection methods.<br>• Knowledge of budget preparation and the control of costs.<br>• Working knowledge of statistical measurement tools.<br>• Effective presentation skills.<br>• Detail orientation and analytical<br>Desirable Experience <br>• Operations background – depending on hotel facilities, a rooms or f&b background may be preferred<br>• Previous training in guest relations.<br>• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.<br>• Experience/trained in Six Sigma or TQM<br>CORE WORK ACTIVITIES<br>Managing Quality Assurance Goals<br>• Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.<br>• Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.<br>• Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.<br>• Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.<br>• Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.<br>• Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.<br>• Immerses in operations to better understand issues/defects faced on the ground.<br>• Drives several initiatives for business standard audits and guestvoice.<br>• Conducts monthly audit to verify compliance with company and brand standards.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Completes other reasonable duties as requested by leadership.<br>Executing Quality Training Programs<br>• Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.<br>• Develops specific training designed to improve service performance.<br>• Drives brand values and philosophy in all training and development activities.<br>• Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.<br>• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.<br>• Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.<br>Managing Quality Tools<br>• Verifies that management practices at all levels are aligned with quality tools.<br>• Verifies the tools for continuous improvements are in place and being utilized.<br>• Uses data collection methods to identify, compile, display, track, and analyze defect trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.<br>• Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.</p><p>Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.</p><p>We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:</p><ul><li>A competitive salary and benefits package</li><li>High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl</li><li>A birthday day off (because your milestones matter!)</li><li>Personalized development plans and continuous learning opportunities to support your career journey</li></ul><p>These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p>Guest satisfaction: Ensures to deliver the brand promise and always provide exceptional guest service. Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships.</p><p>Operations: Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety. Ensure high standards of personal presentation and grooming. Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture. To have a full working knowledge of the restaurant floor plan / layout, all F&B offers. Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest. Establish rapport with guests in a professional manner. Always provide our guests with the highest level of service and attention. Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in-house database to be updated. Always follow the restaurant Order of Service and Standard Operating Procedures. Follow all ongoing training procedures as set out by your mentor and the management. Report for duty on time and prepared for your shift. Adhere to agreed break times. Follow opening and closing procedures and complete all duties as required by the management and the Supervisor. Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear. Ensure all tables are laid in accordance with the SOP. Be ready and prepared for service. Engage with and contribute to service briefings. Take instructions from your supervisor and manager, anticipate their requirements. Work with your Supervisor in order to control your section. Assist the Supervisor in controlling your section in the restaurant. Follow the Order of Service at all times, responding to the shift in charge instructions. Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers. Ensure that individual Mise en Place for each order is known and placed on the table. Understand guests to be prioritized VIP s, unhappy guests & regulars. Communicate guest preferences to your supervisor in order to build guest profiles. React promptly and deal with any issues, complaints, breakages & spillages. Communicate any issues to your supervisor and management promptly. Restock the station on time following the procedures. Ensure a high level of cleanliness is maintained throughout the restaurant. Complete relevant checklists correctly and honestly. Respond to changes in the F&B function as dictated by the industry, company, and hotel. Grow and improve skills and abilities through the appropriate training, assessment, and performance. Operate the micros system effectively and present the bill and take payments correctly. Handle all operating equipment carefully avoiding abuse and minimizing breakage.</p></div></section>
???? Welcome to Your Next Adventure!<br><br>In this position, you will be the dedicated analytical bridge between our central BI & Engineering teams and our Finance business units. As a Junior Data Analyst, your core function is to ensure that our massive transactional and operational Super App data perfectly aligns with our financial metrics. You will interpret complex datasets, automate financial reports, and provide actionable insights to ensure Snoonu's growth is backed by bulletproof financial clarity.<br><br>???? What You’ll Get Your Hands On<br><br>Financial Reporting & Automation: Help to maintain, update, and automate weekly and monthly data extracts and financial KPI dashboards (e.g., GMV tracking, revenue burn rates, and unit economics per vertical). Data Integrity & Reconciliation: Partner closely with Finance to reconcile operational transactional data from the Super App warehouse with accounting and billing systems. Ensure that the data "ties out" —accuracy is paramount. Modeling Support: Support the Finance team by querying, structuring, and cleaning historical data sets required for budgeting, forecasting, and long-range planning models. Dashboard Development: Build, optimize, and maintain clear, user-friendly data visualizations in BI tools (Tableau/Power BI) for corporate finance stakeholders and leadership. Ad-Hoc Business Analysis: Respond to requests from finance leadership to investigate specific trends or anomalies (e.g., delivery cost fluctuations, merchant payout discrepancies, or marketing promo ROI). Cross-Functional Collaboration: Work within a collaborative environment involving data scientists, backend engineers, and product managers to ensure our underlying data pipelines capture the correct financial attributes.<br><br>????♂️ The Magic You Bring<br><br>Education: A bachelor's degree in a quantitative or financial field, such as Data Analytics, Finance, Economics, Statistics, or Information Systems. Technical Stack: Strong foundational proficiency in SQL (writing queries, joins, and data aggregation) and advanced Excel / Google Sheets (Pivot Tables, XLOOKUP, data structuring). Data Visualization: Hands-on experience or academic project exposure building dashboards in Tableau, Power BI, or Looker. Attention to Detail: Meticulous attention to detail and accuracy—an innate drive to identify errors or discrepancies in financial numbers before they reach leadership. Communication: Effective communication skills, with the unique ability to translate complex database tables into clear, actionable business insights for financial stakeholders. Adaptability: Demonstrated ability to learn quickly, prioritize tasks, and meet critical deadlines in Snoonu’s fast-paced, rapidly scaling environment. Teamwork: Excellent collaboration skills, with a positive mindset aligned with our value: "It's all about people."<br><br>✨ Bonus Points If You Have<br><br>Financial Literacy: A foundational understanding of basic corporate finance concepts (e.g., Income Statements/P&L, margins, accounting basics). Python/R: Familiarity with Python or R for basic data manipulation and scripting (e.g., Pandas). Industry Experience: Prior internship or academic exposure related to e-commerce, food delivery, logistics, or parcel delivery services.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
???? Welcome to Your Next Adventure!<br><br>In this position, you will be the dedicated analytical bridge between our central BI & Engineering teams and our Finance business units. As a Junior Data Analyst, your core function is to ensure that our massive transactional and operational Super App data perfectly aligns with our financial metrics. You will interpret complex datasets, automate financial reports, and provide actionable insights to ensure Snoonu's growth is backed by bulletproof financial clarity.<br><br>???? What You’ll Get Your Hands On<br><br>Financial Reporting & Automation: Help to maintain, update, and automate weekly and monthly data extracts and financial KPI dashboards (e.g., GMV tracking, revenue burn rates, and unit economics per vertical). Data Integrity & Reconciliation: Partner closely with Finance to reconcile operational transactional data from the Super App warehouse with accounting and billing systems. Ensure that the data "ties out" —accuracy is paramount. Modeling Support: Support the Finance team by querying, structuring, and cleaning historical data sets required for budgeting, forecasting, and long-range planning models. Dashboard Development: Build, optimize, and maintain clear, user-friendly data visualizations in BI tools (Tableau/Power BI) for corporate finance stakeholders and leadership. Ad-Hoc Business Analysis: Respond to requests from finance leadership to investigate specific trends or anomalies (e.g., delivery cost fluctuations, merchant payout discrepancies, or marketing promo ROI). Cross-Functional Collaboration: Work within a collaborative environment involving data scientists, backend engineers, and product managers to ensure our underlying data pipelines capture the correct financial attributes.<br><br>????♂️ The Magic You Bring<br><br>Education: A bachelor's degree in a quantitative or financial field, such as Data Analytics, Finance, Economics, Statistics, or Information Systems. Technical Stack: Strong foundational proficiency in SQL (writing queries, joins, and data aggregation) and advanced Excel / Google Sheets (Pivot Tables, XLOOKUP, data structuring). Data Visualization: Hands-on experience or academic project exposure building dashboards in Tableau, Power BI, or Looker. Attention to Detail: Meticulous attention to detail and accuracy—an innate drive to identify errors or discrepancies in financial numbers before they reach leadership. Communication: Effective communication skills, with the unique ability to translate complex database tables into clear, actionable business insights for financial stakeholders. Adaptability: Demonstrated ability to learn quickly, prioritize tasks, and meet critical deadlines in Snoonu’s fast-paced, rapidly scaling environment. Teamwork: Excellent collaboration skills, with a positive mindset aligned with our value: "It's all about people."<br><br>✨ Bonus Points If You Have<br><br>Financial Literacy: A foundational understanding of basic corporate finance concepts (e.g., Income Statements/P&L, margins, accounting basics). Python/R: Familiarity with Python or R for basic data manipulation and scripting (e.g., Pandas). Industry Experience: Prior internship or academic exposure related to e-commerce, food delivery, logistics, or parcel delivery services.<br><br>Inside Snoonu’s Universe<br><br>Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.<br><br>The Dream We’re Chasing<br><br>To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.<br><br>The Quest We’re On<br><br>To radically transform how people live by leveraging technology to connect them with endless possibilities.<br><br>Our Everyday Superpowers<br><br>???? Be Customer Obsessed: “Focus on the customer and all else will follow.”<br><br>???? Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”<br><br>???? Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”<br><br>????Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”<br><br>???? Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”<br><br>???????? It's All About People: “Be a team player; together we are stronger.”<br><br>Perks & Worklife Magic At Snoonu<br><br>???? Global Vibes – Collaborate with a worldwide crew.<br><br>???? Brain Boosters – Learning budgets, access to courses, and tools for your growth.<br><br>???? Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.<br><br>????️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.<br><br>????️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.<br><br>Great Place to Work® Certified<br><br>We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.<br><br>Certified for Excellence<br><br>Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.<br><br>Beyond the Code: Giving Back Matters<br><br>We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.<br><br>Diversity Isn’t Just a Buzzword<br><br>At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.<br><br>Let’s Build the Future Together<br><br>Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.<br><br>Stay in the loop—connect with us on Linked In!
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:Guest satisfaction:Ensures to deliver the brand promise and always provide exceptional guest service. Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships. Operations:Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety. Ensure high standards of personal presentation and grooming. Fully partake in a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture. To have a full working knowledge of the restaurant floor plan / layout, all F&B offers. Ensure to know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest. Establish rapport with guests in a professional manner. Always provide our guests with the highest level of service and attention. Handle all guest enquiries and complaints in a courteous and efficient manner, requesting the assistance of the Team Leader / Supervisor or manager as required. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and ensure all information is given to a Team Leader and the management in order for the reservation in-house database to be updated. Always follow the restaurant Order of Service and Standard Operating Procedures. Follow all ongoing training procedures as set out by your mentor and the management. Report for duty on time and prepared for your shift. Adhere to agreed break times. Follow opening and closing procedures and complete all duties as required by the management and the Supervisor. Ensure that all stations are equipped with sufficient clean, polished cutlery / plates, and all other service wear. Ensure all tables are laid in accordance with the SOP. Be ready and prepared for service. Engage with and contribute to service briefings. Take instructions from your supervisor and manager, anticipate their requirements. Work with your Supervisor in order to control your section. Assist the Supervisor in controlling your section in the restaurant. Follow the Order of Service at all times, responding to the shift in charge instructions. Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers. Ensure that individual Mise en Place for each order is known and placed on the table. Understand guests to be prioritized – VIP’s, unhappy guests & regulars. Communicate guest preferences to your supervisor in order to build guest profiles. React promptly and deal with any issues, complaints, breakages & spillages. Communicate any issues to your supervisor and management promptly. Restock the station on time following the procedures. Ensure a high level of cleanliness is maintained throughout the restaurant. Complete relevant checklists correctly and honestly. Respond to changes in the F&B function as dictated by the industry, company, and hotel. Grow and improve skills and abilities through the appropriate training, assessment, and performance. Operate the micros system effectively and present the bill and take payments correctly. Handle all operating equipment carefully avoiding abuse and minimizing breakage.
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:General Duties:Meet and greet guests and members to Asaya, creating a professional atmosphere. Be proactive in upselling further services and facilities. Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services. Be knowledgeable on the products to support the Asaya professionals and retailing to clients. Works closely with all Asaya departments (spa, fitness, restaurant, kids, leisure, sports). Serves as a liaison between membership and operations of the club. Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing. Responsible for educating and training team members on how to direct questions regarding all membership inquiries. The Director works with associates on how to greet prospective members, answer telephones and assist with questions from members and prospective members. Administrative Duties:Ensures accuracy of memberships file systems and accounting procedures and coordinates new member introduction to Asaya. To ensure that ‘End of Day’ reports are distributed with accurate member feedback that can be used to identify opportunities and address shortcomings. To oversee the approval process for Asaya Membership, including the review and rating of all applications received on a weekly basis. Develops and ensures proper maintenance of an accurate contact management system including call records, database, and activity management. Ensures membership records are properly maintained on all members. Prepares monthly membership reports required by General Manager, Board/ Ex-Committees, and support team. Ensures that the following administrative and promotional tools are integrated into the overall sales effort: Membership Application packet, Membership Welcome Packet, Membership Handbook, Website, E Newsletter and Members Application. Strategic and Financial Responsibilities:Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue. Responsible for achieving annual budgeted sales goals and for monitoring business volume forecast while planning accordingly for manpower, productivity, costs, and other expenses. Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities. Implement strategies to support the submission of applications to the Club, thus ensuring a strong membership ‘wait list’. Additional objectives and responsibilities can be added at any time, depending on the needs of the business and hotel. Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales. Member Relations and Community:Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts. Actively participate in the planning of monthly Asaya member events. Assists in coordination of all club events to include invitations, mailings, and other publicity. Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction. Participates in events to ensure member engagement, identify, and capture additional opportunities for member recruitment and/or retention, as and when required by the team, including early mornings, late evenings, and weekends. To be the ‘face’ of the Asaya membership, through hosting events, organizing new member mixer meetings, and responding to written correspondence as required.
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:- A competitive salary and benefits package- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl- A birthday day off (because your milestones matter!)- Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role:General Duties:Meet and greet guests and members to Asaya, creating a professional atmosphere. Be proactive in upselling further services and facilities. Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services. Be knowledgeable on the products to support the Asaya professionals and retailing to clients. Works closely with all Asaya departments (spa, fitness, restaurant, kids, leisure, sports). Serves as a liaison between membership and operations of the club. Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing. Responsible for educating and training team members on how to direct questions regarding all membership inquiries. The Director works with associates on how to greet prospective members, answer telephones and assist with questions from members and prospective members. Administrative Duties:Ensures accuracy of memberships file systems and accounting procedures and coordinates new member introduction to Asaya. To ensure that ‘End of Day’ reports are distributed with accurate member feedback that can be used to identify opportunities and address shortcomings. To oversee the approval process for Asaya Membership, including the review and rating of all applications received on a weekly basis. Develops and ensures proper maintenance of an accurate contact management system including call records, database, and activity management. Ensures membership records are properly maintained on all members. Prepares monthly membership reports required by General Manager, Board/ Ex-Committees, and support team. Ensures that the following administrative and promotional tools are integrated into the overall sales effort: Membership Application packet, Membership Welcome Packet, Membership Handbook, Website, E Newsletter and Members Application. Strategic and Financial Responsibilities:Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue. Responsible for achieving annual budgeted sales goals and for monitoring business volume forecast while planning accordingly for manpower, productivity, costs, and other expenses. Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities. Implement strategies to support the submission of applications to the Club, thus ensuring a strong membership ‘wait list’. Additional objectives and responsibilities can be added at any time, depending on the needs of the business and hotel. Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales. Member Relations and Community:Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts. Actively participate in the planning of monthly Asaya member events. Assists in coordination of all club events to include invitations, mailings, and other publicity. Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction. Participates in events to ensure member engagement, identify, and capture additional opportunities for member recruitment and/or retention, as and when required by the team, including early mornings, late evenings, and weekends. To be the ‘face’ of the Asaya membership, through hosting events, organizing new member mixer meetings, and responding to written correspondence as required.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: - A competitive salary and benefits package - High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl - A birthday day off (because your milestones matter!) - Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.</p><p>Your Role:</p><p>General Duties:</p><ul><li>Meet and greet guests and members to Asaya, creating a professional atmosphere.</li><li>Be proactive in upselling further services and facilities.</li><li>Guide clients on Asaya experiences that best suit them and being knowledgeable on all Asaya services.</li><li>Be knowledgeable on the products to support the Asaya professionals and retailing to clients.</li><li>Works closely with all Asaya departments (spa, fitness, restaurant, kids, leisure, sports).</li><li>Serves as a liaison between membership and operations of the club.</li><li>Conducts tours for prospective members as appropriate and actively moves them through the sales cycle towards a closing.</li><li>Responsible for educating and training team members on how to direct questions regarding all membership inquiries.</li><li>The Director works with associates on how to greet prospective members, answer telephones and assist with questions from members and prospective members.</li></ul><p>Administrative Duties:</p><ul><li>Ensures accuracy of memberships file systems and accounting procedures and coordinates new member introduction to Asaya.</li><li>To ensure that End of Day reports are distributed with accurate member feedback that can be used to identify opportunities and address shortcomings.</li><li>To oversee the approval process for Asaya Membership, including the review and rating of all applications received on a weekly basis.</li><li>Develops and ensures proper maintenance of an accurate contact management system including call records, database, and activity management.</li><li>Ensures membership records are properly maintained on all members.</li><li>Prepares monthly membership reports required by General Manager, Board/ Ex-Committees, and support team.</li><li>Ensures that the following administrative and promotional tools are integrated into the overall sales effort: Membership Application packet, Membership Welcome Packet, Membership Handbook, Website, E Newsletter and Members Application.</li></ul><p>Strategic and Financial Responsibilities:</p><ul><li>Develops and leads a strategic membership development program designed to increase total membership count and membership dues revenue.</li><li>Responsible for achieving annual budgeted sales goals and for monitoring business volume forecast while planning accordingly for manpower, productivity, costs, and other expenses.</li><li>Effectively communicates with management and associates to increase knowledge of membership goals, membership satisfaction, membership retention and activities.</li><li>Implement strategies to support the submission of applications to the Club, thus ensuring a strong membership wait list .</li><li>Additional objectives and responsibilities can be added at any time, depending on the needs of the business and hotel.</li><li>Assists in the development and implementation of advertising and promotional campaigns designed to generate membership sales.</li></ul><p>Member Relations and Community:</p><ul><li>Networks with community partners including, but not limited to: Chamber of Commerce, local tourism councils, exchange clubs, local corporate executives, business leaders, and media contacts.</li><li>Actively participate in the planning of monthly Asaya member events.</li><li>Assists in coordination of all club events to include invitations, mailings, and other publicity.</li><li>Maintains and develops strong relationships with current members to encourage participation in club events and maintain a high level of member satisfaction.</li><li>Participates in events to ensure member engagement, identify, and capture additional opportunities for member recruitment and/or retention, as and when required by the team, including early mornings, late evenings, and weekends.</li><li>To be the face of the Asaya membership, through hosting events, organizing new member mixer meetings, and responding to written correspondence as required.</li></ul></div></section>
Job Description<br><br>JOB TITLE: Lead, Data Governance<br><br>Accountabilities<br><br>Purpose of the Role<br><br>Lead of the central team responsible for driving all company entities to have accurate, consistent, available, and high quality data across around 120 data domains, 870 data families Drives the implementation of data governance for the digital use cases and digital data platform operations to ensure the integrity of data used and presented in the use cases and support decision making Implement data governance strategy for the organization. Leads the planning, evaluating, and selecting the right data governance capabilities for the enterprise. Advisor to the leadership team on enterprise wide data governance solutions and challenges.<br><br>Key Accountabilities<br><br>Drives the implementation of the enterprise data governance framework, strategy, and roadmap Drives the implementation of data governance practices in AI, advanced analytics, digital use cases and data platform operations Implementation and maintenance of solutions to manage data governance Company data literacy and organization upskilling Definition of polices, standards and guidelines for data governance and monitor adoption Budget management for operational costs and data investments<br><br>JOB DIMENSIONS<br><br>Managing an annual budget of approx. USD $2MManaging 2 direct reports5 service contracts Lead of a central team driving the improvement of data governance for 16 department Involves close working relations with the digital team, department focal points and leadership, data owners, and data stewards as well as contractors<br><br>ACTIVITIES<br><br>Manage enterprise data governance framework, strategy, and maturity<br><br>Lead data governance to promote data access, quality, and analytical capability. Governance can include a user training program, a data roles model, and data standards. Strives to reduce the cost of managing data and increase the value of the data. Lead the improvement of data literacy across company to upskill the organization on the value and use of data Measure enterprise data governance maturity and set yearly plans to improvement goals Represents the DM team and enterprise data stewards at leadership meetings. Develops and gives oral presentations on the power and value of data. Leads and/or serve steering committees and helps leadership use its data effectively at these meetings. (i.e. Data Community, Data Council...etc.) Apply expert knowledge and standards to analyze enterprise results and reports. Recommends and pursues collaboration and provides appropriate technical guidance to ensure the success of such collaborations. Interacts with business areas and IT on DM solutions.<br><br>Embed the data governance practices in AI, advanced analytics, digital use cases and data platform operations<br><br>Participate in scoping AI, Advanced Analytics, digital use cases and vendor proposals evaluations Ensure data quality rules are defined and developed, Data lineage for technical metadata are captured, business glossary is captured and approved by data stewards according to every digital use case data needs Establish and advance the enterprise AI Governance framework by defining AI agent operating boundaries, implementing governance controls and data quality assurance mechanisms, and delivering a strategic AI Governance roadmap that strengthens governance maturity, mitigates risk, and enables the responsible scaling of AI initiatives across the organization. Ensure the onboard of the digital use case owners and data stewards on the data governance tools to monitor their data usage, quality, and assignment Enable digital use cases master data management scope by defining the data quality checks Responsible for ensuring the data certification standard is followed, through the validation of data at source and destination are align for any data load or migration activity for digital use cases or application changes<br><br>Implement and maintain solutions to manage data governance<br><br>Lead the identification and configuration of data hierarchy, roles, catalog, quality, and business glossary for enterprise company data on Data Governance tools leveraging Oil and Gas standard practices Lead the prioritization, development and maintaining controls on data quality and sources to effectively manage risk associated with the use of data and analytics, as well as work with every entity to improve the finding and report issues to senior management per department Responsible for capturing business data challenges and propose solutions to overcome it Report the progress and challenges to senior management through Data Council and DPG Steer Co.<br><br>Defines polices, standards and guidelines for data governance<br><br>Lead the develop of data management policies, procedures, and guidelines relevant to the data management company needs Lead the development and implementation of enterprise metadata standards, guidelines, and processes to ensure quality metadata and support for ongoing data governance Ensure and monitor the adherence to all data policies, procedures, and guidelines Govern and overlooks the data sources to ensure its alignment with policies and best practices of handling stored data Aligns with the data operations to ensure it fulfils the data governance requirements Upskills developees on data governance and management<br><br>Must Have Qualifications & Experience Required<br><br>Bachelor’s degree from an accredited university in Information Management or an engineering/business related equivalent.10+ years of experience in Data Management for Oil and Gas Upstream/Downstream Operations and Major Capital Projects.5+ years of experience in a management/lead position working through the definition and implementations of similar engineering information projects. Strong handson experience in building data governance strategy, framework, roadmaps, decision making bodies and on boarding data roles (data owners/stewards) Solid track record implementing scalable data governance technology stacks (including business glossary, data lineage, data quality) Good understanding of the data solutions used for different Data Management needs such as Data visualization and BI, data science, data warehouses/lakes, Master data Management, data modeling Enterprise Document Management solutions...etc Experience in Change Management, Program management and Stakeholder management Experience in data integration methods Good understanding of Upstream and Downstream DIM requirements Good Knowledge of Database systems, EDMS solutions and BI Technologies Good Knowledge of Applications Architecture, Information Security Principles Fluent English both spoken and written
The Hostess will take reservations for the restaurants and manage and maintain the reservation system, including the database with respective guest preferences. Furthermore, the hostess welcomes and escorts patrons and if required she will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers. The hostess will carry out duties of both IZU and IZU Bistro, due to the synergy between the outlets.<br><br>Responsibilities<br><br>General: <br><br>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e., to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e., it is strictly forbidden to discriminate based on gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests. Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email. Schedule all reservations and planned seating arrangements with management prior to service period. Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible. Professionally provide alternative dining options if IZU is fully booked or offer the guest a seat until a table is ready and keep them updated. Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest. Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately. Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station. Perform any tasks related to billing according to hotel standards and cashiering policies if required. Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the outlet manager. To bid friendly farewell to guests and sincerely thank them for their visit. Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state. Be part of the synergy between IZU and IZU Bistro and carry out all tasks efficiently and support the outlets as required depending on business levels. Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests. Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.<br><br>Colleague Relations<br><br>Communicate clearly and directly with all colleagues and superiors to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plan and seating related matters as well as initial orders taken and other request from guests to related service colleagues. Ensure that the restaurant management and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies. Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table, or serving food. Ensure that IZU’s grooming, and appearance standards are implemented and always maintained to reflect an image of professionalism and care.<br><br>Guest Relations<br><br>Listen to every guest and observe body language carefully to be able to understand guest needs and expectations and consistently delight and satisfy every guest. Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest. Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests. Create WOW moments to surprise and delight guests in the restaurants through gestures and other actions. Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Proactively gather and record guest’s preference to superiors and act upon them whenever known and maintain the database.<br><br>Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company’s discretion, at any time with appropriate notice.
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Job Summery : <br> <p>The incumbent will be responsible for proactively managing the Bank’s relationship with contracting customers to assist in meeting the stated budget targets for the contracting function in terms of revenue, profit, profitability and volumes in compliance with established QNB credit policies, procedures, standards and regulatory requirements. The incumbent will ensure that assigned contracting clients’ needs are met on a priority basis in compliance with prevailing best corporate financing practices and will proactively coordinate efforts and cross sell products with other Bank divisions / departments / functions.</p><br> <br> <br><br> Main Responsibilities : <br> <p><strong>A. Shareholder & Financial:</strong></p><br><p>- Assist in the implementation of the strategies and plans to achieve all volume, revenue, and profit targets for theContracting function.</p><br><p>- Support the Senior Vice President - Contracting Relationship Management the development of Key PerformanceIndicators for the purpose of systematic performance monitoring and quality measurement of the Contracting function and monitoring their achievements.</p><br><p>- Support in meeting target budgets for new contracting client relationships for the Contracting function, inaccordance with QNB’s overall corporate budget and strategy.</p><br><p>- Implements KPI’s and best practices for VP Contracting Relationship Management</p><br><p>- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimisebenefits for the bank.</p><br><p>- Act within the limits of the powers delegated to the incumbent</p><br><p><strong>B. Customer (Internal & External):</strong></p><br><p>- Coordinate and liaise activities with QNB Corporate Banking, International, regional and international branches,representative offices, affiliates, Foreign Institutions, Treasury, Legal, Retail, and Head Office support functions to provide support and cross selling opportunities intra QNB Group divisions, departments, units and functions.</p><br><p>- Maintain a focal ‘one point of contact’ to contracting clients and ensure superior customer service and a customer friendly approach to meeting their needs and resolving their queries.</p><br><p>- Maintain and enhance relationships with the existing Contracting customers, as well as building new relationships.</p><br><p>- To assist customers in all their queries on Bank’s product and seek solution to their requests.</p><br><p>- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</p><br><p>- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.</p><br><p>- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</p><br><p><strong>C. Internal (Processes, Products, Regulatory):</strong></p><br><p>- Maintain and conduct activities in compliance with policies and procedures, regulations and prevailing best practices.</p><br><p>- Manage the assigned Contracting credit clients on overall basis to ensure targets are met, corrective measures where necessary are implemented on timely basis and to systematically evaluate the quality and performance of the same.</p><br><p>- Provide technical expertise and guidance to Relationship Officers to ensure their credit proposals adequately address all relevant risk factors and meet minimum acceptable standards.</p><br><p>- Perform sales activity in accordance with SVP Contracting Sector directives and timely update the database of client contacts.</p><br><p>- Systematically visit client premises, conduct meetings and prepare / deliver presentations, as appropriate.</p><br><p>- Identify and timely report on all negative events and early signals on potentially problematic accounts / relationships that are managed by the Contracting function.</p><br><p>- Perform cross selling activities in coordination with other Corporate Banking functions, departments, QNB Corporate Banking, International, regional and international branches, representative offices, affiliates, Foreign Institutions, Treasury, Legal, Retail, and Head Office support functions in order to enhance QNB’s overall relationship with the Contracting corporate customer base.</p><br><p>- Supervise the roll-out of conventional corporate banking products targeted at Contracting clients.</p><br><p>- Develop and maintain professional relationships with key personnel of existing and potential Contracting customers to provide a broader range of communication, service consistency and response to clients needs.</p><br><p>- Submit periodic Management Information / Business Information to the Head of Contracting Sector and to other executive management of the Group to appraise them about the Contracting function’s performance and the assigned portfolio of clients.</p><br><p>- Maintain the timely review of credit applications and documents within set turnaround time, in coordination with Credit Risk. During the annual review exercise, the incumbent is expected to identify changing circumstances to assess risk and mitigating actions.</p><br><p>- Review the spreading of the financial statements on assigned software while assessing the credit risk related to each client and identify mitigating actions/ controls.</p><br><p>- Prepare financial analysis for assigned clients to measure its performance and its capacity of repayment.</p><br><p><strong>D. Learning & Knowledge:</strong></p><br><p>- Possess excellent knowledge of the corporate banking business, its products and related risks together with an excellent knowledge of the Contracting customer’s business and needs.</p><br><p>- Possess excellent knowledge in reading contractor and engineering reports, in addition to reading maps and technical data when required.</p><br><p>- Identify all areas for professional development of self and other staff.</p><br><p><strong>E. Other:</strong></p><br><p>- Ensure high standards of confidentiality and ethics to safeguard commercially sensitive information.</p><br> <br> <br><br> Education and Experience Requirements : <br> <p>- University graduate (Bachelor preferably Engineering) with at least 12 years relevant experience in the banking industry, preferably with local/ Middle East experience.</p><br><p>- Well-informed of the market competitive structure, industry practices and any regulations for the corporate banking client segment.</p><br><p>- Excellent oral and written communication skills (including report writing) in English and Arabic (preferred).</p><br><p>- Excellent people relationship skills and awareness of risk management concept and practices.</p><br><p>- Understanding of the relevant laws, regulations and practices pertaining to Corporate Banking products.</p><br><p>- Strong knowledge in financial statements and ratios relevant to corporate banking and the contracting industry in addition to introducing covenants in a relevant facility structure.</p><br><p>- In-depth understanding of construction financing mechanism and underlying risks.</p><br><p>- Ability to structure a panel of banking products suitable to the banking needs of customers while emphasizing on cross selling.</p><br><p>- Strong understanding of cashflow and financial models</p><br><p>- Personal integrity, self-motivation and self-management.</p><br><p>- Outstanding problem solving and decision-making skills.</p><br><p>- Planning, organizing and analytical ability.</p><br><p>- Outstanding customer service orientation.</p><br><p>- Strong performance orientation</p><br><p>- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</p><br> <br> <br> </div>
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for liaising and supporting the relationship with the business units and advertising agencies and will act as the focal point of contact. The incumbent will also handle responsibilities relating to Media schedule management (TV, newspaper, magazines, publications, Online advertising and social media.) relating to advertising efforts of the QNB Group.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Implement the desired budgets to facilitate the delivery and execution of the Group Communications strategypertaining to Advertising. Provide inputs in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Advertising unit and assist in monitoring their achievement on periodic basis. Implements KPI’s and best practices for Advertising. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Identify key advertising agencies; establish and maintain relationships with them. Develop a strong partnership relationship with international and local newspapers, television stations and other media communications. Assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Implement the departmental policies and procedures, which will set out the principles, methodology and techniques to establish an effective advertising policy. Oversee the execution of the advertising strategy. Follow up with Coordinator Advertising on any updates on strategic planning and advertising projects made in local and international market. Report critical inputs received to VP Advertising. Define advertising, sales promotional and media objectives, work with advertising agencies and internal staff to achieve these objectives on time and within budget. Supervise and facilitate the completion of all advertising and promotional materials for assigned product categories by working with in-house staff and outside agencies and vendors. Manage the current database of sponsors and advertisers, and developing relationships with new sponsors and advertisers. Plan and schedule advertising activity business units. The incumbent is also responsible for pulling together all individual business unit plans to form an overall international advertising strategy. Assist in designing and developing the advertising strategy. Manage day-to-day issues, including counselling and grievance/disciplinary issues. Recruit new staff as appropriate. Learning & Knowledge: Evidence of ability to track and evaluate effectiveness of advertising campaigns Exercise high degree of initiative and thinking to perform complex tasks where no procedures or processes are available. Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall operations of the Group. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education/Experience Requirements<br><br>Education and Experience Requirements<br><br> Bachelor degree preferably in Advertising related discipline. Minimum of 2 years experience in a major bank of which at least 1 year in a in a similar function.<br><br>Required Special Skills<br><br> Ability to develop and implement Advertising and research strategies in complex organizations and to develop internal communication solutions that contribute to improving business performance. Thorough understanding of communications planning and the ability to develop multi-channel communication solutions targeted to different audience segments / needs. Sound understanding for what is feasible or appropriate for the culture of the organization in order to recommend appropriate advertising initiatives. Ability to be involved with highly sensitive information, using discretion and integrity. Excellent written and presentation skills. Strong organizational and project management skills, with the ability to deliver on multiple priorities. Resilient, with the ability to work to deadlines and maintain high levels of professionalism under pressure Excellent oral and written communication skills in English and Arabic (preferred). Well-developed analytical and interpersonal skills. Flexible team player and able to work and deliver under pressure. Demonstrate personal honesty and integrity. Demonstrate initiative, stamina, and a strong work ethic. Show confidence and perseverance in addressing challenges and overcoming obstacles.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey. These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Guest satisfaction Ensures that all associates deliver the brand promise and always provide exceptional guest service. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships.<br>Operations Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Ensure high standards of personal presentation and grooming. Respond to changes in the food and beverage function as dictated by the industry, company, and hotel. Ensure to attend a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. To have a full working knowledge of the restaurant floor plans and layout of all F&B offers. To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages. To have a full knowledge of bar OS&E and drinks garnishes. To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices. Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests. Manage Micros, Open Table & all other systems as required. Establish rapport with guests in a professional manner. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database. Ensure all associates are always following the Order of Service and Standard Operating Procedures. Mentor associates as requested by management, following all correct training procedures and standards. Monitor associate development at the bar identifying training needs and any areas of concern. Manage all areas of business and T&C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within the control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager. To ensure all associate are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Ensure that the Bar is run efficiently, including the correct stock levels for all areas, including front and back of house. To take responsibility for correcting poor performance in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the Assistant Bar Manager and Bar Manager Implements agreed upon beverage policy and procedures throughout the property.<br>Customers Ensure the customers experience is one to remember. Provide a professional & efficient standard of service. Maintain a high-profile during service whilst being polite and helpful. Promote and establish a regular customer base, remember their likes and dislikes. Smile and maintain eye contact with customers. Provide prompt, unobtrusive, attentive service – the customer always comes first. Maintenance of tables to ensure the highest standard of hospitality. Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform & maintain a high standard of personal hygiene.<br>Service Ensure staffing levels are correct. Lease with Assistant Bar Manager and Bar Manager to ensure adequate staffing for the service & larger parties. Adhere to agreed break times. Ensure associate are fully trained with opening, during & closing bar procedures. Ensure associate are updated daily with requirements & provide suitable instruction. Ensure all MEP requirements have been met prior to service. Ensure the working environment remains clean & tidy & cleaning schedules adhered to at all times. Ensure rubbish is removed.
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for liaising and supporting the relationship with the business units and advertising agencies and will act as the focal point of contact. The incumbent will also handle responsibilities relating to Media schedule management (TV, newspaper, magazines, publications, Online advertising and social media.) relating to advertising efforts of the QNB Group.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Implement the desired budgets to facilitate the delivery and execution of the Group Communications strategypertaining to Advertising. Provide inputs in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Advertising unit and assist in monitoring their achievement on periodic basis. Implements KPI’s and best practices for Advertising. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Identify key advertising agencies; establish and maintain relationships with them. Develop a strong partnership relationship with international and local newspapers, television stations and other media communications. Assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Implement the departmental policies and procedures, which will set out the principles, methodology and techniques to establish an effective advertising policy. Oversee the execution of the advertising strategy. Follow up with Coordinator Advertising on any updates on strategic planning and advertising projects made in local and international market. Report critical inputs received to VP Advertising. Define advertising, sales promotional and media objectives, work with advertising agencies and internal staff to achieve these objectives on time and within budget. Supervise and facilitate the completion of all advertising and promotional materials for assigned product categories by working with in-house staff and outside agencies and vendors. Manage the current database of sponsors and advertisers, and developing relationships with new sponsors and advertisers. Plan and schedule advertising activity business units. The incumbent is also responsible for pulling together all individual business unit plans to form an overall international advertising strategy. Assist in designing and developing the advertising strategy. Manage day-to-day issues, including counselling and grievance/disciplinary issues. Recruit new staff as appropriate. Learning & Knowledge: Evidence of ability to track and evaluate effectiveness of advertising campaigns Exercise high degree of initiative and thinking to perform complex tasks where no procedures or processes are available. Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall operations of the Group. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education/Experience Requirements<br><br>Education and Experience Requirements<br><br> Bachelor degree preferably in Advertising related discipline. Minimum of 2 years experience in a major bank of which at least 1 year in a in a similar function.<br><br>Required Special Skills<br><br> Ability to develop and implement Advertising and research strategies in complex organizations and to develop internal communication solutions that contribute to improving business performance. Thorough understanding of communications planning and the ability to develop multi-channel communication solutions targeted to different audience segments / needs. Sound understanding for what is feasible or appropriate for the culture of the organization in order to recommend appropriate advertising initiatives. Ability to be involved with highly sensitive information, using discretion and integrity. Excellent written and presentation skills. Strong organizational and project management skills, with the ability to deliver on multiple priorities. Resilient, with the ability to work to deadlines and maintain high levels of professionalism under pressure Excellent oral and written communication skills in English and Arabic (preferred). Well-developed analytical and interpersonal skills. Flexible team player and able to work and deliver under pressure. Demonstrate personal honesty and integrity. Demonstrate initiative, stamina, and a strong work ethic. Show confidence and perseverance in addressing challenges and overcoming obstacles.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.<br>About Rosewood Doha:Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.<br>Our Associate Experience:We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey. These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us.<br>Your Role:Guest satisfaction Ensures that all associates deliver the brand promise and always provide exceptional guest service. Ensures that associates also provide excellent service to associates in other divisions as appropriate. Spends time in public areas observing associate-guest interaction and talking with guests, coach associates in guest service skills as necessary. Ensures that all guest and associate complaints are resolved in a quick and efficient manner. Maintains positive guest and associate interactions with good working relationships.<br>Operations Ensure that all associates have a complete understanding of and adhere to associate rules and regulations. Ensure high standards of personal presentation and grooming. Respond to changes in the food and beverage function as dictated by the industry, company, and hotel. Ensure to attend a comprehensive training program as set out by the restaurant in conjunction with Talent & Culture. Have a high level of industry trend awareness and a keen interest in the local hospitality scene. To have a full working knowledge of the restaurant floor plans and layout of all F&B offers. To have a full knowledge of spirits, beers, wines, alcoholic, and nonalcoholic beverages. To have a full knowledge of bar OS&E and drinks garnishes. To have a full knowledge of the menu, preparation methods, presentations, items characteristics and prices. Ensure that you know the daily occupancy rate of the hotel, the number of arrivals and departures, SAGs guests. Be familiar with all the services/characteristics and sites of interest/activities in the neighborhood, current or upcoming events in Doha (festivals, cultural events) to answer precisely to guest requests. Manage Micros, Open Table & all other systems as required. Establish rapport with guests in a professional manner. Work towards a high level of guest recognition and build a full working knowledge of guest preferences. Ensure discretion and confidentiality with SAGs customers and to ensure all information is given to the management for the reservation in-house database. Ensure all associates are always following the Order of Service and Standard Operating Procedures. Mentor associates as requested by management, following all correct training procedures and standards. Monitor associate development at the bar identifying training needs and any areas of concern. Manage all areas of business and T&C administration as required as assigned to you by the Bar Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork. To ensure that all departments within the control are operating to appropriate manpower/productivity ratios as agreed with the Bar Manager. To ensure all associate are developing within the departmental training program. To ensure effective communication throughout the restaurant at all times. Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support. Ensure that the Bar is run efficiently, including the correct stock levels for all areas, including front and back of house. To take responsibility for correcting poor performance in line with T&C guidelines and regulations. Take on all other responsibilities as outlined by the Assistant Bar Manager and Bar Manager Implements agreed upon beverage policy and procedures throughout the property.<br>Customers Ensure the customers experience is one to remember. Provide a professional & efficient standard of service. Maintain a high-profile during service whilst being polite and helpful. Promote and establish a regular customer base, remember their likes and dislikes. Smile and maintain eye contact with customers. Provide prompt, unobtrusive, attentive service – the customer always comes first. Maintenance of tables to ensure the highest standard of hospitality. Maintain high standards of personal appearance, always wearing the full, correct, clean, uniform & maintain a high standard of personal hygiene.<br>Service Ensure staffing levels are correct. Lease with Assistant Bar Manager and Bar Manager to ensure adequate staffing for the service & larger parties. Adhere to agreed break times. Ensure associate are fully trained with opening, during & closing bar procedures. Ensure associate are updated daily with requirements & provide suitable instruction. Ensure all MEP requirements have been met prior to service. Ensure the working environment remains clean & tidy & cleaning schedules adhered to at all times. Ensure rubbish is removed.
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for liaising and supporting the relationship with the business units and advertising agencies and will act as the focal point of contact. The incumbent will also handle responsibilities relating to Media schedule management (TV, newspaper, magazines, publications, Online advertising and social media.) relating to advertising efforts of the QNB Group.<br><br>Main Responsibilities<br><br> Shareholder & Financial: Implement the desired budgets to facilitate the delivery and execution of the Group Communications strategypertaining to Advertising. Provide inputs in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Advertising unit and assist in monitoring their achievement on periodic basis. Implements KPI’s and best practices for Advertising. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Customer (Internal & External): Identify key advertising agencies; establish and maintain relationships with them. Develop a strong partnership relationship with international and local newspapers, television stations and other media communications. Assist customers in all their queries on Bank’s product and seek solution to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve<br><br>improvements in turn-around time.<br><br> Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. Internal (Processes, Products, Regulatory): Implement the departmental policies and procedures, which will set out the principles, methodology and techniques to establish an effective advertising policy. Oversee the execution of the advertising strategy. Follow up with Coordinator Advertising on any updates on strategic planning and advertising projects made in local and international market. Report critical inputs received to VP Advertising. Define advertising, sales promotional and media objectives, work with advertising agencies and internal staff to achieve these objectives on time and within budget. Supervise and facilitate the completion of all advertising and promotional materials for assigned product categories by working with in-house staff and outside agencies and vendors. Manage the current database of sponsors and advertisers, and developing relationships with new sponsors and advertisers. Plan and schedule advertising activity business units. The incumbent is also responsible for pulling together all individual business unit plans to form an overall international advertising strategy. Assist in designing and developing the advertising strategy. Manage day-to-day issues, including counselling and grievance/disciplinary issues. Recruit new staff as appropriate. Learning & Knowledge: Evidence of ability to track and evaluate effectiveness of advertising campaigns Exercise high degree of initiative and thinking to perform complex tasks where no procedures or processes are available. Maintain an understanding of all pertinent regulations as well as best practices pertaining to the overall operations of the Group. Proactively identify areas for professional development of self and undertake development activities. Seek out opportunities to remain current with all developments in professional field. Legal, Regulatory, and Risk Framework Responsibilities: Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks. Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. Maintain appropriate knowledge to ensure full qualification to undertake the role. Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. Attend mandatory (internal and external) seminars as instructed by the Bank. Other: Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. All other ad hoc duties/activities related to QNB that management might request from time to time.<br><br>Education/Experience Requirements<br><br>Education and Experience Requirements<br><br> Bachelor degree preferably in Advertising related discipline. Minimum of 2 years experience in a major bank of which at least 1 year in a in a similar function.<br><br>Required Special Skills<br><br> Ability to develop and implement Advertising and research strategies in complex organizations and to develop internal communication solutions that contribute to improving business performance. Thorough understanding of communications planning and the ability to develop multi-channel communication solutions targeted to different audience segments / needs. Sound understanding for what is feasible or appropriate for the culture of the organization in order to recommend appropriate advertising initiatives. Ability to be involved with highly sensitive information, using discretion and integrity. Excellent written and presentation skills. Strong organizational and project management skills, with the ability to deliver on multiple priorities. Resilient, with the ability to work to deadlines and maintain high levels of professionalism under pressure Excellent oral and written communication skills in English and Arabic (preferred). Well-developed analytical and interpersonal skills. Flexible team player and able to work and deliver under pressure. Demonstrate personal honesty and integrity. Demonstrate initiative, stamina, and a strong work ethic. Show confidence and perseverance in addressing challenges and overcoming obstacles.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
Job Description<br><br>To support effective operation, coordination, control, and continual improvement of Change Enablement and Release Management across in-scope services. The role helps ensure that changes and releases are properly recorded, assessed, authorized, scheduled, communicated, deployed, validated, supported, and closed in accordance with approved procedures. Working under the guidance of the Practice Manager or Senior Consultant, the role contributes to service stability, business continuity, release quality, auditability, and timely delivery across traditional, cloud, Agile, Dev Ops, and CI/CD environments.<br><br>Responsibilities<br><br> Support the day-to-day administration and consistent execution of Change Enablement, Release Management, and related Deployment Management procedures, templates, workflows, and controls. Review Requests for Change (RFCs) and release records for completeness, correct categorization and priority, business and technical justification, risk and impact information, affected services or configuration items, dependencies, implementation plans, testing evidence, rollback plans, and required approvals. Coordinate standard, normal, emergency, and major changes in accordance with approved change models and escalation paths, and promptly escalate incomplete, high-risk, conflicting, or unauthorized requests. Prepare Change Advisory Board, Emergency Change Advisory Board, release-readiness, and go/no-go meeting packs; schedule meetings, record decisions and conditions, issue minutes, and track actions to closure. Maintain the forward schedule of change and the integrated release calendar, checking deployment windows, maintenance periods, freeze or blackout dates, business events, resource constraints, dependencies, and schedule conflicts. Support release planning and coordination across build, packaging, testing, user acceptance, training, pre-production, production deployment, validation, early-life support, handover, and closure. Collect and validate readiness evidence, including approved scope, test results, defect status, security and compliance clearances, configuration baselines, operational acceptance, support readiness, communications, monitoring, deployment checklists, and recovery arrangements. Confirm that implementation, deployment, validation, rollback or back-out, contingency, communication, and recovery plans are documented, approved, and communicated before implementation. Monitor approved changes and releases during implementation, maintain status and decision records, coordinate involved teams, and escalate delays, failures, deviations, or emerging service risks. Support timely stakeholder communications before, during, and after changes and releases, covering expected impact, outages, progress, delays, success, rollback, restoration, and closure. Ensure change and release records, approvals, evidence, deployment logs, configuration updates, knowledge articles, operational documents, and closure information are accurate, traceable, current, and retained in the authorized toolset. Assist with post-implementation reviews and release retrospectives for failed, emergency, repeated, high-impact, or high-risk changes; document lessons learned and track corrective and preventive actions. Produce regular operational reports and dashboards covering change success, failed and emergency changes, schedule adherence, approval cycle time, release frequency, rollback, post-release incidents, outstanding actions, and data-quality exceptions. Coordinate supplier and third-party changes and releases, confirming alignment with contractual controls, maintenance windows, evidence requirements, service levels, and customer communications. Support Agile, Dev Ops, CI/CD, cloud, infrastructure-as-code, and automated deployment activities while ensuring required approvals, traceability, security, segregation of duties, and operational-readiness controls are followed. Maintain practice documents, work instructions, change models, standard-change records, calendars, checklists, communication templates, and knowledge content under document-control requirements. Assist with record-quality reviews, process compliance checks, audit evidence preparation, and follow-up of identified gaps or corrective actions. Identify recurring delays, control gaps, data-quality issues, avoidable manual work, and automation opportunities, and contribute to practical continual-improvement initiatives.<br><br>Qualifications<br><br>Required Education, Knowledge, and Certifications:<br><br> Bachelor’s degree in information technology, computer science, SW engineering, engineering, information systems, or a related discipline. ITIL 4 Foundation certification is required; advanced ITIL 4 knowledge or relevant practice qualifications in Change Enablement, Release Management, Deployment Management, Service Configuration Management, Create, Deliver and Support, High-Velocity IT, or Direct, Plan and Improve are strongly preferred. Professional certification or formal training in Dev Ops, SAFe, Agile, Azure Dev Ops, cloud platforms, Site Reliability Engineering, SIAM, COBIT, ISO/IEC 20000, Lean Six Sigma, project management, risk management, information security, or business continuity is advantageous. Strong knowledge of IT service-management principles, service value systems, value streams, service transition, software and infrastructure delivery lifecycles, operational readiness, service reliability, customer experience, risk management, and continual improvement. Good understanding of governance, internal control, segregation-of-duties, information security, privacy, regulatory notification, audit evidence, contractual obligations, service levels, and supplier-governance requirements. Knowledge of modern delivery patterns including cloud, containers, microservices, infrastructure-as-code, continuous integration, continuous delivery, progressive delivery, automated testing, and deployment orchestration. Knowledge of service-level agreements, operational-level agreements, underpinning contracts, experience-level agreement, release policies, maintenance windows, business calendars, and customer-specific change controls.<br><br>Required Hard Skills<br><br> Working knowledge of Change Enablement, Release Management, and Deployment Management lifecycles, roles, controls, approvals, escalation paths, and record requirements. Ability to review RFCs and release records, identify missing information, assess basic risk and impact, verify dependencies, and follow approved authorization and scheduling procedures. Practical capability in CAB administration, forward-schedule maintenance, release-calendar coordination, meeting documentation, decision tracking, and action’s follow-up. Ability to coordinate release readiness, deployment checklists, testing evidence, operational acceptance, communication, rollback, early-life support, handover, and closure activities. Working knowledge of enterprise ITSM platforms and delivery tools such as Service Now, BMC, Micro Focus, Jira, Azure Dev Ops, Git, Jenkins, Git Lab, Git Hub Actions, or equivalent solutions. Basic understanding of application, infrastructure, cloud, network, cybersecurity, database, middleware, web, mobile, container, and microservice delivery environments. Understanding configuration-management and CMDB concepts, service and configuration-item relationships, versioning, building artifacts, deployment packages, and release traceability. Ability to prepare operational reports, dashboards, data-quality checks, trend summaries, management presentations, and auditable supporting evidence. Strong documentation skills covering procedures, change and release records, minutes, calendars, checklists, communications, work instructions, knowledge articles, and action logs.<br><br>Required Soft Skills<br><br> Clear verbal and written communication with technical teams, service managers, customers, and suppliers. Good coordination, facilitation, follow-up, and stakeholder-management skills across multiple teams and concurrent activities. Strong planning, prioritization, organizational discipline, and ability to manage time-sensitive work and competing deadlines. Analytical thinking and attention to detail when reviewing records, evidence, schedules, risks, dependencies, and implementation status. Ability to work collaboratively, ask appropriate questions, escalate concerns promptly, and follow decisions through to closure. Ability to explain technical or operational information in a clear, structured, and audience-appropriate manner.<br><br>Behavioral<br><br> Demonstrates accountability, reliability, integrity, confidentiality, and consistent adherence to approved procedures. Maintains a calm, structured, and service-focused approach during high-risk implementations, emergency changes, failed deployments, or time-sensitive decisions. Balances delivery urgency with service protection, customer impact, security, compliance, and operational resilience. Shows initiative, curiosity, willingness to learn, and openness to coaching, feedback, automation, and modern delivery practices. Promotes collaboration, transparency, knowledge sharing, evidence-based decisions, and a no-blame learning culture. Persists in closing actions, correcting record-quality issues, and ensuring that lessons learned are implemented.<br><br>Experience<br><br> 4–6 years of relevant experience in IT service management, Change Enablement, Release Management, Deployment Management, service transition, Dev Ops support, or a comparable function. At least 2 years of practical experience coordinating changes, releases, deployment activities, CAB administration, operational readiness, or service-transition deliverables. Experience using enterprise ITSM, work-management, source-control, or CI/CD platforms to maintain records, approvals, schedules, evidence, dashboards, or deployment status. Experience working with cross-functional application, infrastructure, cloud, operations, security, testing, project, customer, and supplier teams. Exposure to Agile, Dev Ops, cloud, automated deployment, or high-velocity environments where delivery speed must be balanced with service protection and control. Experience supporting audits, compliance checks, post-implementation reviews, reporting, or continual-improvement activities is advantageous.
About QNB<br><br>Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.<br><br>QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.<br><br>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.<br><br>Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.<br><br>QNB Group has an active community support program and sponsors various social, educational and sporting events.<br><br>Job Summary<br><br>The incumbent will be responsible for the setup and management of the Cyber Security Strategy and Product management function in the Group Information Security (GIS) department. The incumbent will be a banking and finance technology thinker who constantly analyses the market for new technologies that would be best suited to support the Group’s strategy<br><br>Main Responsibilities<br><br> Shareholder & Financial: - Participate in the development, execution and maintenance of the IT Security strategy aligned to the overall corporate strategy, group long term goals and assist in the prioritization process. - Assist in the overall and annual IT Security business planning with the view of achieving the Group’s short term goals and submit periodic reviews and resolution. - Provide inputs to the Technology Key Risk indicators (KRIs) which shall be applicable across the Group to manage Group’s exposure to IT related risks effectively. Lead IT market research and provide applicable suggestions to further the Group’s strategy and develop cost / benefit analysis to alternative technologies and processes. - Focal Point from GIS in the preparation of the GIS budget to support Group’s long and short term goals. - Responsible for coordinating all aspects of the GIS budget process including: review of service area business plans and key performance indicators; annual capital budget and forecasts that include available and appropriate funding sources along with required project justification analysis; operating budget and forecast submissions that adhere to direction set by bank - Liaise with all Business Units Heads for preparing the yearly IT Business Plans, Prepare monthly and quarterly update on IT Business Plan. Monitor the Progress Status and raise issues / risks to GIS management. - Produce Availability Plans in line with QNB’s business planning cycle; identifying Availability requirements early enough to take account of procurement lead times. - Create implement and report on Key Performance Indicators (KPIs) for performance monitoring purposes for the GIS group and monitor their achievement on a regular basis. - Produce Capacity Plans in line with QNB’s business planning cycle; identifying Capacity requirements early enough to take account of procurement lead times. - Document the need for any increase or reduction in hardware resources based on service level requirements and cost constraints - Implements KPI’s and best practices for Cyber Security Strategy and Product Management. - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. - Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. - Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. Customer (Internal & External): - Build and maintain strong relationship with all other related departments, external entities and sections within GIS. - Defining & implementing Service Level Agreements (SLAs) and Operation Level Agreements (OLAs) between GIS, IT Group, other Business Units and International Branches. - Monitors capital and operating budget performance of GIS to identify unfavourable budget variances and recommend mitigating actions or additional approvals required to minimize impact to yearend surplus/deficit. - Seek to continually exceed internal and external customer expectations through introduction of breakthrough IT Security technologies and processes aimed to improve the Group’s products/services. - Produce regular management reports which include current usage of resources, trends and forecasts - Build and maintain a strong relationship with the Business Relationship Manager, technical teams within IT, finance team and external vendors of products and services - To assist customers in all their queries on Bank’s product and seek solution to their requests. - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives Internal (Processes, Products, Regulatory): - Review and identify areas for improvement in the process to deliver effective & efficient GIS projects and services - Act as a BCP Coordinator for GIS, coordinate implementation of DR setup as per the defined strategy - Assist in recruiting, motivating and developing personnel to ensure the function is staffed with individuals of the required caliber and that there is adequate succession planning and provision for future demands. - Analyse and recommend new products and solutions for GIS and business users to ensure that the group is upto-date with the latest trends in technology. - Support the new technology’s development process, and ensure that project deliverables are met according to specifications and timeframes. - Compile and present relevant MIS to the Group CISO on a periodic basis for the existing systems and compare the existing functionalities vis-à-vis the efficiencies to be gained from proposed technologies. - Assist in the overall recruitment of the individual resources in the areas concerned - Continuous Improvement: - Set examples by leading improvement initiatives through cross-functional teams ensuring successes. - Identify and encourage people to adopt practices better than the industry standard. - Continuously encourage and recognise the importance of thinking out-of-the-box within the team. - Encourage, solicit and reward innovative ideas even in day-to-day issues. Learning & Knowledge: - Possess good knowledge and experience in COBIT and ITIL framework. - Detailed understanding of IT systems and secure architecture designs. - Good understanding of suitable solutions for configuration management, service desk, software library etc. - Identify areas for professional development for self and direct reports and take necessary actions - Hold meetings with direct reports and assess their performance. - Attend specific conferences in areas of financial services technology breakthroughs and innovations to adapt suitable ones to the bank’s security architecture and product portfolio. - Possess a superior knowledge of the GIS structure, its products and related risks together with a good knowledge of operations and related controls. - Identify areas for professional development of self and direct reports and act to enhance professional development of self and others - Proactively identify areas for professional development of self and undertake development activities. - Seek out opportunities to remain current with all developments in professional field. - Hold meetings with staff and assess their performance and your teams overall performance on a regular basis. - Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members. - Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities. Legal, Regulatory, and Risk Framework Responsibilities: - Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy). - Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks. - Ensure systematic good outcomes for clients in accordance with Conduct Risk policy. - Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements. - Maintain appropriate knowledge to ensure full qualification to undertake the role. - Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence. - Attend mandatory (internal and external) seminars as instructed by the Bank. Other: - Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information. - Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators. - Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position. - All other ad hoc duties/activities related to QNB that management might request from time to time. - Lead and develop the Cyber Security Strategy of the bank in line with the business strategy, regulatory requirement, best practices and ongoing cyber security challenges. - Benchmark and evaluate the performance of the technologies engineered and operated by the GIS Cyber Security Technologies & Services teams to ensure that these are kept fine-tuned and updated with the latest technological developments.- Constantly scanning the market and competitors capabilities and bringing in technology proven in other markets and suggesting them across the group. - Keeping the CISO updated with latest developments in Cyber Security and raising any new cyber security risks to his attention. - Maintain the security architecture blueprints of the bank, liaising with the Enterprise IT architect and GITD Heads to develop and track the plans to achieve compliance. - Help to form the Information Security budget in collaboration with the Group Information Security Officer ensuring that systems under management are licensed and appropriately sized for the environment - Ensure that all the licenses and contracts are maintained and kept updated.<br><br>Education And Experience Requirements<br><br> Bachelor’s/Master’s Degree in Computer Science, Computer Engineering or any related subject. Experience in IT service management of systems Technical Design, Implementation, and Maintenance on wide variety of platform including the main banking platform. At least 15 year’s experience in a major bank of which at least 5 years in bank in a managerial capacity in an IT Security engineering or architecture function. Training courses and certifications in application development, database administration, security, and management is a plus. Professional certifications, an ITIL foundation, TOGAF and COBIT is a must - Professional certification such as CISSP, CISM, CISA is preferred.<br><br>Note: you will be required to attach the following:<br><br>Resume/CVCopy of Passport or QID Copy of Education Certificate Copy of Birth Certificate
• التعاون مع أصحاب المصلحة لجمع البيانات وفهم متطلبات العمل، وضمان مواءمة المخرجات مع أهداف المشروع. • تنفيذ المقابلات وورش العمل مع الجهات المعنية لتحديد الاحتياجات الصناعية والفرص الاستثمارية والتحديات القائمة. • تحليل عمليات الإنتاج والتشغيل وسلاسل الإمداد بهدف تحسين الكفاءة التشغيلية وتحديد فرص التوطين الصناعي. • دراسة وتحليل التوجهات العالمية في الصناعات ذات الأولوية، وتحديد المنتجات المستهدفة والطاقات الإنتاجية المطلوبة وحجم الاستثمارات المحتملة. • استخدام الأدوات والأساليب الإحصائية المتقدمة لتحليل مجموعات البيانات المعقدة واستخلاص رؤى عملية تدعم اتخاذ القرار. • تطوير فرص استثمارية استراتيجية واسعة النطاق على مستوى حكومات دول مجلس التعاون الخليجي والقطاع الخاص، مدعومة بدراسات جدوى تفصيلية ونماذج مالية دقيقة. • إعداد تقارير مهنية وعروض تقديمية عالية الجودة لعرض النتائج والتوصيات على أصحاب المصلحة بوضوح وفعالية. • تقديم توصيات قائمة على الأدلة تسهم في تعزيز التنافسية الصناعية الإقليمية ودعم الاستدامة في القطاع الصناعي.