Automation Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Manager – Business Finance and Analytics Manager <br><strong>Role Summary:</strong><br> Lead FP&amp;A, financial reporting, business analytics, and business intelligence initiatives. Drive budgeting, forecasting, financial modelling, performance reporting, and data-driven decision-making while enhancing financial systems, controls, and automation.<br> Key Responsibilities<ul><li>Lead budgeting, forecasting, rolling plans, and financial reporting.</li><li>Develop financial models, business cases, and scenario analyses to support strategic decisions.</li><li>Design and maintain Power BI dashboards, KPI reports, and management reporting frameworks.</li><li>Provide actionable insights on revenue, costs, profitability, and business performance.</li><li>Support finance transformation, process automation, and continuous improvement initiatives.</li><li>Monitor financial risks, variances, and capital project performance.</li><li>Partner with business leaders to deliver data-driven recommendations and resource allocation strategies.</li><li>Lead and develop a high-performing finance analytics team.</li></ul>Qualifications &amp; Experience<ul><li>Master’s Degree in Finance, Accounting, Business, or related field.</li><li>6+ years of experience in FP&amp;A, Finance Analytics, or Business Finance.</li><li>1-2+ years of hands-on experience in data analytics, reporting, and business intelligence.</li><li>Strong expertise in Power BI, Excel, Power Query, and SQL.</li><li>Experience in financial modelling, budgeting, forecasting, and performance reporting.</li><li>Python and AI-enabled analytics experience preferred.</li></ul>Key Competencies<ul><li>FP&amp;A &amp; Financial Modelling</li><li>Data Analytics &amp; Business Intelligence</li><li>Power BI Dashboard Development</li><li>Forecasting &amp; Predictive Analytics</li><li>Process Automation &amp; Finance Transformation</li><li>Strategic Planning &amp; Business Partnering</li><li>Capex Planning &amp; Project Accounting</li><li>Executive Reporting &amp; Data Storytelling</li><li>AI-Enabled Finance &amp; Data Governance</li><li>Strong Stakeholder Management &amp; Leadership Skills</li></ul><br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<p><strong>VAS Operations & Support Engineer</strong> Location: Doha, Qatar Experience: 3–5 Years Employment Type: Full-Time<br></p><p>Job Summary</p><p>We are looking for a <strong>VAS Operations & Support Engineer</strong> to manage, monitor, maintain, and troubleshoot telecom VAS platforms in a production environment. The role involves incident resolution, preventive maintenance, service monitoring, automation, and coordination with vendors and technical teams.</p><p>Key Responsibilities</p><ul><li><p>Monitor and support <strong>telecom VAS platforms</strong> and production services.</p></li><li><p>Troubleshoot application, server, database, API, messaging, and connectivity issues.</p></li><li><p>Handle <strong>incident, problem, and change management</strong> activities.</p></li><li><p>Perform health checks, preventive maintenance, KPI/alarm monitoring, and service verification.</p></li><li><p>Support <strong>HA/DR, backup/restore, and service availability</strong> activities.</p></li><li><p>Develop automation scripts using <strong>Python, Shell/Bash, SQL, or REST APIs</strong>.</p></li><li><p>Work with vendors, NOC, IT, Network, Security, and other technical teams.</p></li><li><p>Maintain technical documentation, SOPs, MOPs, and troubleshooting guides.</p></li><li><p>Support after-hours/on-call activities when required.</p></li></ul><p>Required Skills</p><ul><li><p>3–5 years of experience in <strong>Telecom VAS / Application Operations / Production Support / O&M</strong>.</p></li><li><p>Strong hands-on troubleshooting experience.</p></li><li><p>Good knowledge of <strong>Linux/Unix, SQL, TCP/IP, REST APIs, JSON/XML</strong>.</p></li><li><p>Experience with <strong>Python and/or Shell/Bash scripting</strong>.</p></li><li><p>Experience in monitoring and incident/problem management.</p></li><li><p>Exposure to <strong>SMSC/SMPP, Messaging, eSIM, Device Management, or VAS platforms</strong> is preferred.</p></li><li><p>Knowledge of <strong>HA/DR, Kubernetes, Cloud, DevOps, or AI/AIOps</strong> is an advantage.</p></li><li><p>Bachelor's degree in <strong>Computer Science, IT, Computer/Telecom Engineering</strong>, or equivalent.</p></li></ul><p>Ideal Candidate</p><p>A hands-on <strong>Telecom VAS / Production Support Engineer</strong> with strong troubleshooting and operations experience, who can work across multiple platforms and automate repetitive operational activities.</p><p><strong>Desired Candidate Profile</strong></p><ol><li><p>3–5 years of experience in <strong>Telecom VAS / Production Support / O&M</strong>.</p></li><li><p>Strong hands-on experience in <strong>VAS platform operations, monitoring, and troubleshooting</strong>.</p></li><li><p>Good knowledge of <strong>Linux/Unix, SQL, TCP/IP, REST APIs, and scripting</strong>.</p></li><li><p>Experience with <strong>Python/Shell scripting and operational automation</strong>.</p></li><li><p>Exposure to <strong>SMSC/SMPP, Messaging, eSIM, Device Management, or similar VAS platforms</strong>.</p></li><li><p>Strong incident, problem, change management, and RCA experience.</p></li><li><p>Good communication and coordination skills with <strong>NOC, IT, Network, Security, and vendors</strong>.</p></li><li><p>Willingness to support <strong>on-call/after-hours production incidents</strong>.</p></li><li><p>Exposure to <strong>Cloud, Kubernetes, DevOps, or AI/AIOps</strong> will be an advantage.</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><p><span><b><span>SIEM Implementation &amp; Management</span></b>: Deploy, configure, and maintain SIEM platforms (Splunk, QRadar, ArcSight, LogRhythm).</span><br></p><br></li><li><p><span><b><span>Log Source Integration</span></b>: Integrate diverse log sources, develop custom parsers, and tune rules for accurate detection.</span><br></p><br></li><li><p><span><b><span>Detection Rules</span></b>: Create, test, and optimize detection rules, correlation logic, and alerts based on threat models and business risks.</span><br></p><br></li><li><p><span><b><span>Collaboration</span></b>: Work closely with SOC and Incident Response teams to enhance investigative workflows.</span><br></p><br></li><li><p><span><b><span>Automation &amp; Scripting</span></b>: Use Python, PowerShell, or similar scripting languages for automation, dashboard creation, and custom reporting.</span><br></p><br></li><li><p><span><b><span>Threat Visibility</span></b>: Improve monitoring coverage and ensure proactive detection of advanced threats.</span><br></p><br></li><li><p><span><b><span>Documentation</span></b>: Maintain technical documentation, detection playbooks, and compliance reports.</span><br></p><br></li></ul><br><span>Requirements<b>Qualifications</b><br></span><ul><li><p><span>Bachelor’s degree in Computer Science, Information Technology, or related discipline.</span><br></p><br></li><li><p><span>Minimum <b>8+ years of experience</b> in SIEM engineering, security monitoring, or SOC environments.</span><br></p><br></li><li><p><span>Strong knowledge of SIEM platforms and log management.</span><br></p><br></li></ul><b>Certifications&nbsp;</b><br><ul><li><p><span>Splunk Certified Architect.</span><br></p><br></li><li><p><span>GCIA (GIAC Certified Intrusion Analyst).</span><br></p><br></li><li><p><span>Equivalent SIEM/security certifications.</span><br></p><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>1. Diploma or technical qualification in Instrumentation, Electrical, Electronics, Control &amp; Automation, or a related field.<br></p><br><p>2. Minimum relevant experience in instrumentation, control, automation, installation, testing, and commissioning works.<br></p><br><p>3. Good knowledge of installation, calibration, testing, and troubleshooting of field instruments, including pressure, flow, level, and temperature instruments.<br></p><br><p>4. Experience in control valves, actuators, flowmeters, transmitters, switches, and associated instrumentation.<br></p><br><p>5. Ability to perform instrument loop checking, continuity testing, signal verification, calibration, and functional testing.<br></p><br><p>6. Knowledge of 4–20 mA, digital signals, pulse signals, and Modbus RTU/TCP communication.<br></p><br><p>7. Basic working knowledge of PLC, RTU, SCADA, and HMI systems and their field integration.<br></p><br><p>8. Ability to read and understand P&amp;IDs, instrument index, I/O lists, wiring diagrams, termination drawings, cable schedules, and hook-up drawings.<br></p><br><p>9. Experience in FAT, SAT, pre-commissioning, commissioning, troubleshooting, and system integration activities.<br></p><br><p>10. Ability to identify and rectify issues related to instrument wiring, termination, cable glanding, junction boxes, panels, and communication networks.<br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Administer and maintain <b>Microsoft Windows Server environments</b>, including Active Directory (AD), DNS, Exchange Online, Microsoft 365, and SCCM.<br>Manage and support <b>VMware infrastructure</b>, including vSphere, vRealize, SRM, HCX, and NSX technologies.<br>Configure, monitor, troubleshoot, and maintain <b>Infoblox DNS</b> and related infrastructure services.<br>Develop and maintain <b>PowerShell scripts and automation solutions</b> to improve system administration, operational efficiency, and routine infrastructure tasks.<br>Monitor system performance, troubleshoot infrastructure issues, maintain availability, and support the overall reliability of Microsoft and VMware environments.<br></span><br><span>RequirementsBachelor’s degree in <b>Computer Science, Information Technology, or a related field</b>.<br>Minimum <b>10 years of relevant experience</b> in systems administration and enterprise IT infrastructure.<br>Strong hands-on experience with <b>Microsoft Windows, Active Directory, DNS, Exchange Online, Microsoft 365, SCCM, and PowerShell</b>.<br>Strong experience with <b>VMware technologies</b>, including vSphere, vRealize, SRM, HCX, and NSX.<br>Experience administering and supporting <b>Infoblox DNS</b> solutions.<br>Strong knowledge of <b>scripting and automation</b>, particularly using PowerShell.<br>Relevant certifications from major technology vendors, including <b>Microsoft, VMware, and ITIL</b>, are required/preferred.<br></span><br><span>BenefitsLongterm Position<br>Competitive Salary<br></span><br> </div>

<p><b>Job Role: Quality Manager (SDET)</b></p><p>Job Location: Qatar (Onsite)</p><p>Job summary: Oracle ERP Test Manager with 12+ years of experience, including 5+ years leading large Oracle ERP Cloud implementations. Owns the ERP Testing Strategy across all program workstreams and serves as the primary customer counterpart to the System Integrator (SI) Test Manager. Provides governance and oversight of testing plans, schedules, deliverables, and quality outcomes. Leads SIT, UAT, Data Migration, Integration, Security, Performance, NFR, Parallel Run, Operational Readiness, and Cutover/Go-Live testing. Establishes testing governance, KPIs, executive reporting, test automation, tool governance, and test data and environment management. Monitors testing progress, defect resolution, and quality metrics to ensure adherence to Oracle best practices. Drives stakeholder and vendor alignment, manages risks, and escalates critical issues. Deep Oracle Cloud ERP expertise and large-scale transformation experience required. Aviation, Retail, or Shared Services experience preferred.</p><p>Required Skills: Automation Testing ERP Manual Testing NFR Testing Penetration testing</p>

Mindrift is looking for highly skilled Web Scraping specialists to join the Tendem project (https://tendem.ai/) and drive specialized data scraping workflows for real-world use cases.<br><br>Mindrift is looking for highly skilled Python Data Scraping Engineers to join the Tendem project and drive specialized data scraping workflows for real-world applications.<br><br>In this role, you'll apply your expertise in web scraping, data extraction, and data processing to deliver accurate, reliable, and high-quality results. This part-time remote opportunity is ideal for technical professionals with hands-on experience in web scraping, data extraction, and processing.<br><br>What We Do<br><br>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br><br>About The Role<br><br>This is a freelance role for a Tendem project. As a Python Data Scraping Engineer, you'll handle data scraping tasks requiring technical precision for web extraction and processing, utilizing tools such as Apify, Open Router, and other technologies, alongside your own technical expertise and approaches.<br><br>Key Responsibilities<br><br>Own end-to-end data extraction workflows across complex websites, ensuring complete coverage, accuracy, and reliable delivery of structured datasets Leverage available tools and custom workflows to accelerate data collection, validation, and task execution while meeting defined requirements Ensure reliable extraction from dynamic and interactive web sources, adapting approaches as needed to handle Java Script-rendered content and changing site behavior Enforce data quality standards through validation checks, cross-source consistency controls, adherence to formatting specifications, and systematic verification prior to delivery Scale scraping operations for large datasets using efficient batching or parallelization, monitor failures, and maintain stability against minor site structure changes<br><br>Educational Qualifications<br><br>At least 3+ years of relevant experience in data engineering, web scraping, automation, or software development (required) Bachelor's or Master's Degree in Engineering, Applied Mathematics, Computer Science, or related technical fields is a plus<br><br>Academic and/or Professional Experience<br><br>Candidates should have a strong technical foundation and practical experience with scripting, automation, and data extraction workflows. We are looking for specialists who can solve non-trivial problems, work confidently with modern web technologies and data processing tools, and systematically collect, structure, and validate data from diverse sources. A methodical, detail-oriented approach and the ability to work independently are essential.<br><br>Technical Skills (Essential)<br><br>Strong experience in Python web scraping (Beautiful Soup, Selenium or similar), including dynamic content (JS, AJAX, infinite scroll) and APIs via proxies Proven ability to extract data from complex structures (hierarchies, archived pages, inconsistent HTML) Solid background in data cleaning, normalization, and validation, delivering structured datasets (CSV, JSON, Google Sheets)<br><br>Additional Requirements<br><br>Hands-on experience with LLMs and AI frameworks to enhance automation and problem-solving Strong attention to detail and commitment to data accuracy Self-directed work ethic with ability to troubleshoot independently A link to Git Hub is a plus English proficiency: Upper-intermediate (B2) or above (required)<br><br>Project time expectations <br><br>For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.<br><br>Compensation<br><br>On this project, contributors can earn up to $37 per hour equivalent, depending on their level and pace of contribution.<br><br>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

Role Purpose<br><br>The Data Engineering Consultant designs, builds and supports reliable data pipelines, integrations and services for client data and analytics solutions. The role converts approved architecture, business requirements and governance controls into tested technical components that move, transform and deliver data with appropriate quality, metadata, lineage, security and operational monitoring.<br><br>The consultant works with architects, analysts, platform teams, security specialists and client system owners throughout design, development, testing and transition. The role may implement within client environments under authorised access, but production ownership and operational authority remain with the client. The expected outcome is maintainable engineering work with clear source-to-target logic, automated controls, deployment evidence, runbooks and knowledge transfer suitable for client operation after handover.<br><br>Key Responsibilities<br><br>Analyse approved requirements, source systems, target models, data volumes, schedules, controls and service expectations. Design and build batch, streaming or API-based data ingestion and transformation pipelines. Implement source-to-target mappings, business transformations, reference-data logic and data-standardisation rules. Embed validation, reconciliation, exception handling and data-quality controls within engineering workflows. Capture technical metadata, lineage, schedules, dependencies, ownership and operational information for delivered pipelines. Apply approved security, privacy, classification, access, encryption and logging requirements. Develop automated unit, integration, regression and data-validation tests and retain execution evidence. Optimise performance, scalability, reliability and cost within the approved architecture and platform constraints. Implement deployment automation, version control, configuration management and controlled release practices. Monitor pipeline operation, investigate failures and support defect resolution during implementation and transition. Prepare technical specifications, code documentation, support procedures, runbooks and handover records. Walk client engineers through design decisions, operating procedures and known limitations before transition.<br><br>Minimum Requirements<br><br>Education<br><br>Bachelor's degree in computer science, software engineering, data engineering or a related field. An equivalent combination of relevant education and directly applicable consulting or implementation experience may be considered.<br><br>Professional Experience<br><br>Typically 3-8 years in data engineering, integration, ETL/ELT, software or cloud data platforms. Experience in data engineering, integration, ETL/ELT, software development or cloud data delivery. Experience building and testing production-grade pipelines, APIs or data-processing services. Experience with version control, automated deployment, monitoring and operational support. Experience working from architecture, security and data-quality requirements in multidisciplinary teams.<br><br>Technical and Domain Knowledge<br><br>Data ingestion, transformation and orchestration patterns. SQL and one or more relevant programming or scripting languages. Batch, streaming, API and integration technologies. Cloud or enterprise data platforms and storage patterns. Data quality, reconciliation, exception handling and test automation. Metadata, lineage, source-to-target mapping and documentation. Security, access control, encryption, logging and secrets management. Version control, CI/CD, configuration and operational monitoring.<br><br>Core Competencies<br><br>SQL and programming. Data pipelines. APIs and integration. Cloud/data platforms. Testing and observability. Security and quality controls. Engineering discipline. Problem solving. Reliability focus. Automation mindset. Clarifying technical requirements and identifying missing decisions early. Estimating engineering effort, dependencies and delivery risk. Explaining technical designs and defects to mixed audiences. Producing maintainable documentation and auditable test evidence. Collaborating with client engineers, vendors and multidisciplinary teams. Working within controlled client access and change processes. Transferring engineering knowledge and supporting operational handover.<br><br>Preferred Certifications<br><br>Google Cloud Professional Data Engineer or comparable cloud data credential CDMP Associate or Practitioner<br><br>Focus areas<br><br>SQL and programming Data pipelines APIs and integration<br><br>Ready to apply for this role?<br><br>Apply for Data Engineering Consultant

Lead the end-to-end tele sales and retention strategy, translating organizational priorities into commercially focused sales, retention, and revenue protection plans that drive sustainable growth, maximize recurring revenue, and improve overall business profitability. <br><br>Drive revenue growth by maximizing lead conversion, cross-selling, upselling, customer migrations, plan upgrades, device sales, fixed services, and new customer acquisitions across tele sales channels. <br><br>Own customer retention performance by implementing effective saving strategies, reducing voluntary churn, protecting recurring revenue, and improving customer lifetime value through commercially balanced retentions. <br><br>Manage sales pipelines, campaign execution, lead allocation, and calling strategies to maximize conversion, agent productivity, and channel contribution across all assigned product portfolios. <br><br>Build a high-performance sales and retention culture by narrowing performance gaps, supporting leaders and team, strengthening capability, and embedding disciplined performance management to consistently deliver revenue, savings, customer experience, and respective vertical success measures. <br><br>Partner with assigned Department, Finance, and Customer Operations leaders to influence roadmap decisions, product propositions, customer journeys, and go-to-market execution, ensuring tele sales and retention insights are used to grow share contribution across all relevant lines of business. <br><br>Use data, analytics, AI-powered tools, and performance intelligence to improve conversion, save rates, team productivity, customer experience, and cost-to-sell, enabling the channel to scale revenue efficiently while improving profit margins. <br><br>Future-proof the team by building capabilities in digital selling, AI-enabled lead prioritization, automation, advanced analytics, customer value management, and consultative sales, enabling the channel to grow contribution across all lines of business while maintaining a lean and cost-efficient operating model. <br><br>Identify opportunities to improve sales effectiveness through process optimization, automation, AI-enabled lead prioritization, CRM enhancements, and data-driven decision-making to increase productivity and reduce cost-to-sell. <br><br>Create a scalable Enterprise tele sales operating model that increases business customer penetration, protects enterprise recurring revenue, identifies upsell and cross-sell opportunities, and grows Enterprise contribution while maintaining disciplined cost-to-sell and efficient partner utilization. <br><br>Ensure compliance with regulatory requirements, sales governance, quality standards, and customer experience guidelines while maintaining high standards of ethical selling and customer interactions. <br><br>Monitor and analyze key operational and commercial KPIs including conversion rate, save rate, sales productivity, revenue generated, churn, quality scores, customer satisfaction, adherence, occupancy, and cost per acquisition, driving corrective actions to improve overall channel performance. <br><br>Identify emerging market opportunities, customer trends, and competitive insights to recommend new sales approaches, retention initiatives, and campaign opportunities that strengthen channel performance. <br><br>Support the expansion of tele sales activities into business customer segments by collaborating closely with relevant stakeholders including contract renewals, cross-selling opportunities, and customer retention. <br><br>Perform any additional project, task or activities assigned/delegated by the Line Manager Bachelor’s Degree or equivalent from a reputed university. <br><br>Minimum 10 years of relevant experience in Telecommunication management positions, preferably in sales activities <br><br>Experience and track record of stakeholder and higher management engagement with an ability to think independently, logically, and determine stakeholders and resources that could collaborate to reach the targets. <br><br>Knowledge and understanding to work with the team and can deliver initiatives through others. <br><br>Resilience in executing whatever is best for the customers and the business even in challenging situations. A good business sense and sales passion with people management experience and high-level presentation skills. MS office certifications is an advantage, with an understanding of AI Tools & Automation Platforms

<p>Job Description We are currently looking for Wholesale Business Analyst for our Qatar operations Education &amp; Experience Requirements: Bachelor's degree from a recognized university preferably in Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related discipline. At least 7 years of relevant experience, preferably within a highly rated international or regional bank. Experience in Business Analysis, Trade Finance, Cash Management, Transaction Banking Operations, or Digital Transformation initiatives. Proven experience in requirements gathering, process mapping, business requirements documentation (BRDs), and solution implementation. Exposure to corporate or wholesale banking environments, preferably within Qatar or the GCC market. Experience supporting digital banking, process automation, system implementation, or transaction banking transformation projects. Required Special Skills: Excellent oral and written communication skills (including report writing) in English. Good interpersonal and presentation skills. Understanding of the relevant laws, regulations, and practices. Ability to make decisions and follow through with initiatives. Personal integrity and self-management. Planning, organising, and analytical ability. Results oriented. Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management. Strong business analysis capabilities including requirements gathering (BRS/BRD), user stories, process mapping, gap analysis, and solution documentation. Good understanding of Cash Management, Trade Finance, Supply Chain Finance, Virtual Accounts, and transaction banking operating models. Experience with digital transformation, process automation, data analytics, UAT, and implementation of transaction banking platforms and solutions. Essential Duties &amp; Responsibilities by Dimensions A. Shareholder &amp; Financial: Support revenue growth initiatives through analysis of transaction banking performance, client behaviour, fee income trends, and product utilization. Identify revenue leakage, operational inefficiencies, and opportunities to improve fee realization through process optimization and digitization initiatives. Deliver business insights, management reporting, and performance dashboards to support strategic decision-making and transaction banking growth objectives. Implements KPI s and best practices for the Business Analyst role. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank. Act within the limits of the powers delegated to the incumbent. Demonstrate a clear understanding of the key operational, financial, and performance drivers impacting transaction banking revenue and business outcomes. B. Customer (Internal &amp; External): Support business teams and clients by analysing transaction banking requirements and assisting in the design and implementation of cash management and trade finance solutions. Facilitate effective communication between clients, business units, operations, product teams, and technology functions to ensure successful delivery of solutions and process improvements. Assist in enhancing customer experience by identifying process inefficiencies, supporting digital initiatives, and ensuring smooth onboarding and adoption of transaction banking platforms. To assist customers in all their queries on Bank s products and seek solutions to their requests. Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time. Build and maintain strong/effective relationships with related departments/units to achieve the Group s objectives. Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required. C. Internal (Processes, Products, Regulatory): Analyse, document, and optimize end-to-end Cash Management, Trade Finance, and Supply Chain Finance processes to improve operational efficiency, client experience, and fee realization. Ensure business requirements, process designs, and solution specifications comply with applicable regulatory requirements, internal policies, operational controls, and risk management standards. Support implementation of digital trade and cash management initiatives through process mapping, requirements management, system testing, issue resolution, and stakeholder coordination. Identify opportunities for automation, process re-engineering, and workflow simplification to enhance transaction banking effectiveness and reduce manual intervention. Continuously improve business analysis methodologies, process documentation standards, and solution delivery practices to support business objectives. Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues. Joining time frame: 2 weeks (maximum 1 month)</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree from a recognized university preferably in Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related discipline. At least 7 years of relevant experience, preferably within a highly rated international or regional bank. Experience in Business Analysis, Trade Finance, Cash Management, Transaction Banking Operations, or Digital Transformation initiatives. Proven experience in requirements gathering, process mapping, business requirements documentation (BRDs), and solution implementation. Exposure to corporate or wholesale banking environments, preferably within Qatar or the GCC market. Experience supporting digital banking, process automation, system implementation, or transaction banking transformation projects.</p> <ul> <li>Excellent oral and written communication skills (including report writing) in English.</li> <li>Good interpersonal and presentation skills.</li> <li>Understanding of the relevant laws, regulations, and practices.</li> <li>Ability to make decisions and follow through with initiatives.</li> <li>Personal integrity and self-management.</li> <li>Planning, organising, and analytical ability.</li> <li>Results oriented.</li> <li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li> <li>Strong business analysis capabilities including requirements gathering (BRS/BRD), user stories, process mapping, gap analysis, and solution documentation.</li> <li>Good understanding of Cash Management, Trade Finance, Supply Chain Finance, Virtual Accounts, and transaction banking operating models.</li> <li>Experience with digital transformation, process automation, data analytics, UAT, and implementation of transaction banking platforms and solutions.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Conduct penetration testing across web applications, APIs, networks, wireless systems, and cloud environments.<br>Perform vulnerability assessments and exploit identified security weaknesses using tools such as Burp Suite, Metasploit, Nmap, Nessus, Wireshark, and Kali Linux.<br>Document security findings clearly and prepare detailed penetration testing reports with risk-based recommendations.<br>Work with technical teams to support remediation activities and validate fixes through retesting.<br>Use scripting and automation techniques to improve testing efficiency and develop custom security tools where required.<br></span><br><span>RequirementsBachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.<br>Minimum <b>5 years of relevant experience</b> in penetration testing, vulnerability assessment, or cybersecurity.<br>Certification in <b>CEH, OSCP, GPEN</b>, or an equivalent industry-recognized certification.<br>Strong proficiency in vulnerability assessment, exploitation techniques, and security testing tools such as Burp Suite, Metasploit, Nmap, Nessus, Wireshark, and Kali Linux.<br>Hands-on experience conducting penetration tests on web applications, APIs, networks, wireless systems, and cloud environments.<br>Strong knowledge of <b>OWASP Top 10, MITRE ATT&amp;CK, secure coding practices, threat modeling, and security risk assessment</b>.<br>Familiarity with scripting languages such as <b>Python, Bash, or PowerShell</b> for automation and custom security tool development.<br></span><br><span>BenefitsLongterm Position<br>Competitive Salary<br></span><br> </div>

Black & Grey HR is recruiting for an established technology solutions and services provider in Doha, Qatar. Our client is seeking an experienced Cloud Architect to design and implement secure, scalable, and high-performing cloud environments to support ICT systems across sports venues and major events. The ideal candidate will have hands-on expertise in cloud architecture, infrastructure automation, and performance optimization across Azure and/or Google Cloud platforms.<br>Key Responsibilities:Design and build secure, scalable cloud infrastructure on Azure or Google Cloud to support mission-critical applications in sports venue environments. Select and configure cloud services for compute, networking, storage, and databases while balancing performance, reliability, and cost efficiency. Automate infrastructure provisioning using Infrastructure-as-Code tools such as Azure Resource Manager (ARM) and Google Cloud Deployment Manager. Optimize cloud environments for scalability, high availability, and lifecycle reliability during both event and non-event operational periods. Implement strong security controls including IAM configurations, encryption standards, network segmentation, and compliance alignment. Ensure adherence to industry security standards and data privacy regulations in Qatar and internationally. Develop monitoring frameworks to track cloud health, performance, utilization, and cost metrics. Troubleshoot cloud infrastructure issues and proactively resolve performance bottlenecks and reliability risks. Automate routine operational workflows and monitoring tasks to enhance efficiency and response times. Maintain documentation covering cloud architecture designs, configurations, workflows, and operational procedures.<br>Requirements:Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.8+ years of experience in IT, with 6+ years in cloud architecture or similar roles. Certification in at least two of the following is required: o Microsoft Azure Solutions Architect Expert o Google Certified Professional Cloud Architect o Cloud Computing Professional (CCP) o AWS Certified Solutions Architect – Professional Demonstrated experience designing and implementing cloud solutions across Azure, Google Cloud, and/or AWS. Strong knowledge of enterprise cloud administration, virtualization, networking, and security best practices. Hands-on experience with Azure and Google native security tools, network services, and cloud automation frameworks. Proven ability to design resilient, scalable, and cost-optimized cloud environments.

Black & Grey HR is recruiting for an established technology solutions and services provider in Doha, Qatar. Our client is seeking an experienced Cloud Architect to design and implement secure, scalable, and high-performing cloud environments to support ICT systems across sports venues and major events. The ideal candidate will have hands-on expertise in cloud architecture, infrastructure automation, and performance optimization across Azure and/or Google Cloud platforms.<br>Key Responsibilities:Design and build secure, scalable cloud infrastructure on Azure or Google Cloud to support mission-critical applications in sports venue environments. Select and configure cloud services for compute, networking, storage, and databases while balancing performance, reliability, and cost efficiency. Automate infrastructure provisioning using Infrastructure-as-Code tools such as Azure Resource Manager (ARM) and Google Cloud Deployment Manager. Optimize cloud environments for scalability, high availability, and lifecycle reliability during both event and non-event operational periods. Implement strong security controls including IAM configurations, encryption standards, network segmentation, and compliance alignment. Ensure adherence to industry security standards and data privacy regulations in Qatar and internationally. Develop monitoring frameworks to track cloud health, performance, utilization, and cost metrics. Troubleshoot cloud infrastructure issues and proactively resolve performance bottlenecks and reliability risks. Automate routine operational workflows and monitoring tasks to enhance efficiency and response times. Maintain documentation covering cloud architecture designs, configurations, workflows, and operational procedures.<br>Requirements:Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.8+ years of experience in IT, with 6+ years in cloud architecture or similar roles. Certification in at least two of the following is required: o Microsoft Azure Solutions Architect Expert o Google Certified Professional Cloud Architect o Cloud Computing Professional (CCP) o AWS Certified Solutions Architect – Professional Demonstrated experience designing and implementing cloud solutions across Azure, Google Cloud, and/or AWS. Strong knowledge of enterprise cloud administration, virtualization, networking, and security best practices. Hands-on experience with Azure and Google native security tools, network services, and cloud automation frameworks. Proven ability to design resilient, scalable, and cost-optimized cloud environments.

Black & Grey HR is recruiting for an established technology solutions and services provider in Doha, Qatar. Our client is seeking an experienced Cloud Architect to design and implement secure, scalable, and high-performing cloud environments to support ICT systems across sports venues and major events. The ideal candidate will have hands-on expertise in cloud architecture, infrastructure automation, and performance optimization across Azure and/or Google Cloud platforms.<br>Key Responsibilities:Design and build secure, scalable cloud infrastructure on Azure or Google Cloud to support mission-critical applications in sports venue environments. Select and configure cloud services for compute, networking, storage, and databases while balancing performance, reliability, and cost efficiency. Automate infrastructure provisioning using Infrastructure-as-Code tools such as Azure Resource Manager (ARM) and Google Cloud Deployment Manager. Optimize cloud environments for scalability, high availability, and lifecycle reliability during both event and non-event operational periods. Implement strong security controls including IAM configurations, encryption standards, network segmentation, and compliance alignment. Ensure adherence to industry security standards and data privacy regulations in Qatar and internationally. Develop monitoring frameworks to track cloud health, performance, utilization, and cost metrics. Troubleshoot cloud infrastructure issues and proactively resolve performance bottlenecks and reliability risks. Automate routine operational workflows and monitoring tasks to enhance efficiency and response times. Maintain documentation covering cloud architecture designs, configurations, workflows, and operational procedures.<br>Requirements:Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.8+ years of experience in IT, with 6+ years in cloud architecture or similar roles. Certification in at least two of the following is required: o Microsoft Azure Solutions Architect Expert o Google Certified Professional Cloud Architect o Cloud Computing Professional (CCP) o AWS Certified Solutions Architect – Professional Demonstrated experience designing and implementing cloud solutions across Azure, Google Cloud, and/or AWS. Strong knowledge of enterprise cloud administration, virtualization, networking, and security best practices. Hands-on experience with Azure and Google native security tools, network services, and cloud automation frameworks. Proven ability to design resilient, scalable, and cost-optimized cloud environments.

<ul><li><p><em>Production Oversight</em>: Plan and manage daily output for hard cover binding, hard box making, and high-tech packing lines</p></li><li><p><em>Automation & Improvement</em>: Identify manual steps and implement solutions to automate processes, reduce waste, and increase OEE</p></li><li><p><em>Quality Control</em>: Ensure all hard cover and rigid box products meet quality standards. Minimize defects and rework</p></li><li><p><em>Machine Management</em>: Oversee setup, troubleshooting, and maintenance of hard cover machines, box forming machines, and packing equipment</p></li><li><p><em>Team Leadership</em>: Lead, train, and schedule production staff and technicians. Foster safety, 5S, and accountability</p></li><li><p><em>Planning</em>: Coordinate with sales/planning to meet deadlines, manage capacity, and control production costs</p></li><li><p><em>Problem Solving</em>: Be the first point of contact for breakdowns, bottlenecks, and urgent client jobs</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><em>Experience</em>: Minimum 10 years in printing & packaging, with 3-4+ years as Production Manager or Production Head</p></li><li><p><em>Technical Skills</em>: Hands-on experience with hard cover binding machines, rigid box making machines, and automated packing technology</p></li><li><p><em>Mindset</em>: Proven track record of implementing automation and lean processes to reduce manual work</p></li><li><p><em>Leadership</em>: Experience managing 20+ operators/technicians across shifts</p></li><li><p><em>Education</em>: Diploma/Bachelor in Mechanical Engineering, Printing Technology, or related field preferred</p></li><li><p><em>Skills</em>: Strong in ERP/MRP, production planning, cost control. Good English communication. Arabic is a plus</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><ul><li><span><span>Install, configure, and calibrate online flow meters and process instruments including Electromagnetic, Ultrasonic, and Air Flow Meters, Level Transmitters, and process analyzers</span><br></span></li><li><span><span>Perform preventive and corrective maintenance of instrumentation and automation systems across the plant</span><br></span></li><li><span><span>Coordinate with FS &amp; EPC project teams for installation and maintenance works; support spare parts management and equipment inquiries</span><br></span></li><li><span><span>Troubleshoot and diagnose faults in PLC/SCADA systems, VFDs, soft starters, motorized control valves, pneumatic valves, and electric valves</span><br></span></li><li><span><span>Maintain instruments maintenance history, calibration records, and submit daily job completion reports</span><br></span><br></li></ul><br><span>Requirements</span><ul><li><span><span>Diploma in Instrumentation, Electrical, or related discipline</span><br></span></li><li><span><span>Hands-on experience in plant instrumentation maintenance and calibration</span><br></span></li><li><span><span>Knowledge of OEM manuals for calibration and troubleshooting</span><br></span></li><li><span><span>Available to join </span><b><b>immediately</b></b><br></span><br></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Meet the Team</b></p><br><br><p><span>As a Solutions Engineer at Cisco, you will work closely with the Service Provider Sales team to identify the needs one of Cisco’s most strategic Service Provider accounts in Qatar, demonstrate Cisco solutions, and design tailored products that drive digital transformation. You will provide expert technical guidance focused on customer success and aligned outcomes, while enjoying the flexibility to handle your work in a way that delivers the best results for both the customer and your team. This role requires solution engineer who combines, Enterprise networking, Data Center architecture solutions with strong AI, automation capable of guiding customers toward fully autonomous, AI-driven networks.&nbsp;</span></p><br><br><br><p><b>Your Impact</b></p><br><br><p>As a Solution Engineer, you will play a pivotal role in accelerating Cisco's leadership by acting as a trusted technical advisor and solution architect. Your expertise will be crucial in translating service provider objectives into comprehensive, impactful architecture and solution strategies across Cisco’s diverse portfolio. Serve as the technical lead within the account team, building trusted advisor relationships with senior IT and business leaders.</p><br><br><ul><li>Own the end-to-end technology vision and architecture, spanning Service Provider networks, Data Center, Cloud, Automation, Cybersecurity and AI driven operations.&nbsp;</li><li>Lead the design of large-scale, highly scalable Data Center, Enterprise Networking architectures, aligned with future autonomous networking models.&nbsp;</li><li>Lead AI-driven network transformation initiatives, including:&nbsp;<ul><li>Applying AI/ML and LLM models to network operations, assurance, planning, and optimization&nbsp;</li><li>Positioning Agentic AI for closed-loop decision making, intent execution, and self-healing networks&nbsp;</li><li>Integrating AI capabilities across transport, Data Center, cloud and cybersecurity domains&nbsp;</li></ul></li><li>Articulate and demonstrate the business impact of AI on network efficiency, cost optimization, resilience, and customer experience.&nbsp;</li><li>Lead network automation and orchestration strategy, with deep expertise in DNA Center, Nexus Dashboard, Cisco Intersight and Cisco Crosswork Automation portfolio&nbsp;</li><li>Collaborate with account teams, product leaders, and executives to influence roadmaps, investment decisions, and long-term transformation strategy.&nbsp;</li><li>Develop and present high-impact technical proposals, architectures, and demonstrations.</li><li>Drive proof of concepts (POCs), pilots, and solution validation to accelerate decision-making and adoption.</li></ul><br><p><b>Minimum Qualifications</b></p><br><br><ul><li>5+ years of proven experience in presales, consultative, or solution architect roles, demonstrating a proven presales track record in designing and deploying solutions, particularly in routing, switching, data center and cloud.</li><li>Technical expertise in:<ul><li>Scalable, AI-ready Data Center architecture including compute, storage solutions (Cisco or 3rd party), data center networking, Cisco ACI</li><li>Enterprise network architectures using Cisco routing, switching and wireless solutions, SD-WAN, SASE, modern AI Ops/ML Ops, and programming/scripting capabilities.</li><li>Service provider network architecture spanning Access, transport, Data center, and Internet with related technologies.</li></ul></li><li>Strong AI and automation expertise, including:<ul><li>Applied understanding of AI/ML models for networking use cases such as assurance, optimization, planning, and predictive operations</li><li>Architectural or hands-on knowledge of LLM-based systems for operational insights, automation, and decision support</li><li>Experience designing or positioning Agentic AI frameworks to enable closed-loop, intent-based, and autonomous network operations</li></ul></li><li>Strong understanding of Cisco technologies and architecture, with&nbsp;proven cross-architecture experience&nbsp;to translate client objectives into comprehensive solutions across Cisco’s full portfolio.</li><li>Ability to simplify complex technical concepts for both technical and non-technical audiences, coupled with&nbsp;strong executive-level communication skills.</li><li>Solid experience engaging directly with customers, applying&nbsp;consultative selling&nbsp;techniques, understanding&nbsp;financial pain points, and aligning solutions with&nbsp;customer business models&nbsp;to drive&nbsp;value realization and adoption.</li></ul><br><p><b>Preferred Qualifications</b></p><br><br><ul><li>Bachelor’s degree in electrical engineering, Computer Science, or a related field.</li><li>Cisco certifications (e.g., CCNA, CCNP, CCIE) or equivalent vendor credentials.</li><li>Experience in Enterprise networking solutions: campus and branch, secure network architecture, access, wireless, wide area network, visibility and monitoring solutions</li><li>Understanding of data center technologies: hyperconverged infrastructure, cloud computing and networking, Data center fabric, servers, unified edge, SDN controller, </li><li>High level understanding of Service Provider Routing and Transport, including SR-MPLS and SRv6, Mobility, 5G Core network design and evolution</li><li>Ability to work effectively, add value as a team member, and assume a proactive approach to your career, demonstrating a&nbsp;growth mindset&nbsp;and&nbsp;adaptability.</li><li>Excellent written and verbal communication, listening, and strong presentation skills.</li><li>Experience in Qatar market is highly desirable, with Arabic language proficiency considered a significant plus.</li></ul><br>Why Cisco?&nbsp;<p>At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.</p><br><br><p>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.&nbsp;</p><br><br><p>We are Cisco, and our power starts with you.&nbsp;</p><br><br><br><br> </div>

Role Purpose<br><br> JOB DESCRIPTION <br><br>The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services), Service Desk (24x7 single point of contact), and L1 Application Functional Support — delivered to enterprise and government clients under SLA / XLA-driven managed services contracts.<br><br>Operating within an ITIL v4-aligned Service Value System, the SDU Leader ensures consistent service quality, customer experience, financial performance, and continuous improvement, while building a high-performing, ITIL-mature delivery organization.<br><br>Mandatory Selection Criteria<br><br>Service Desk & IT Support Management Experience: Minimum 3 years in a manager-level role leading Service Desk (SD) and IT Support operations. Managed Services / Service Provider Background: Prior employment with a managed services provider delivering Service Desk and IT Support under SLA-driven contracts (non-negotiable). ITIL v4 Certification: Valid ITIL v4 Foundation certification (minimum). ITIL 4 Managing Professional or Specialist modules preferred. Education: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Scale of Operation: Demonstrated leadership of multi-tier (L1/L2) teams of 100+ resources across multiple customer accounts.<br><br>Responsibilities<br><br>KEY RESPONSIBILITIES1. Service Delivery & Operational Leadership<br><br>Own end-to-end delivery of Service Desk, IT Support, and L1 Application Functional Support services across all managed contracts within the Delivery Unit. Ensure 24x7 service availability, shift coverage, and resource readiness across all customer environments. Act as the single point of accountability for service delivery performance, escalations, and contractual obligations. Drive consistent adoption of ITIL v4 practices across Incident, Service Request, Problem, Change Enablement, Knowledge, and Service Level Management. Serve as the primary escalation point for major incidents, customer escalations, and complex service issues.<br><br>2. ITIL v4 Process Governance<br><br>Govern adoption of ITIL v4 Service Value Chain activities — Engage, Plan, Improve, Design & Transition, Obtain/Build, Deliver & Support — across the Delivery Unit. Maintain mature, auditable processes for Incident, Request, Problem, Change Enablement, Knowledge, and Continual Service Improvement (CSI). Ensure SOPs, runbooks, escalation matrices, and knowledge articles are documented, reviewed, and continuously updated. Lead internal and external audits (ISO 9001, ISO/IEC 20000, customer governance audits) and ensure timely closure of findings.<br><br>3. Service Desk Operations<br><br>Lead 24x7 Service Desk operations as the single point of contact for end-users across multiple client accounts. Govern full ticket lifecycle management within ITSM tools — logging, classification, prioritization, routing, resolution, and closure. Drive First Call Resolution (FCR), reduce re-opened tickets, and increase self-service adoption. Implement workforce management practices including shift rostering, queue management, schedule adherence, and surge planning.<br><br>4. IT Support / End-User Services<br><br>Lead L1 and L2 onsite and remote IT support teams across customer environments. Oversee endpoint lifecycle management including imaging, deployment, patching, hardening, and decommissioning using tools such as Microsoft Intune and SCCM/MECM. Govern Active Directory, Azure AD / Entra ID user provisioning, access management, and joiner-mover-leaver (JML) processes. Ensure VIP and executive support services meet white-glove service standards. Oversee Microsoft 365 operations (Exchange Online, Teams, Share Point, One Drive) at L1/L2 level.<br><br>5. L1 Application Functional Support<br><br>Lead L1 Application Functional Support teams covering government applications, e-services portals, ERP systems, case management, and business applications. Ensure structured functional triage, business rule validation, and escalation to L2/L3 application teams. Drive documentation, knowledge transfer, and training to ensure operational readiness across functional modules.<br><br>6. SLA / XLA / KPI Governance & Reporting<br><br>Own SLA, OLA, and XLA performance across all service lines, ensuring ≥ 98% SLA compliance baseline. Govern operational KPIs including CSAT, FCR, MTTR, abandon rate, and others with executive-level reporting. Develop dashboards and management reports for leadership and customer governance forums. Lead monthly and quarterly service review meetings (MSR/QBR) with customers.<br><br>7. Customer & Stakeholder Management<br><br>Act as senior delivery interface for customer stakeholders, PMO, and business owners. Build trust through proactive communication, risk management, and delivery consistency. Manage expectations, scope changes, and contractual discussions in coordination with Account Management and Legal teams. Identify and drive opportunities for service expansion, automation, and value-added services.<br><br>8. Financial & Commercial Management<br><br>Own Delivery Unit P&L including revenue assurance, cost control, utilization, and forecasting. Manage resource costs, overtime, subcontracting, licensing, and tooling within approved budgets. Conduct monthly financial performance reviews and ensure alignment with contracted revenue. Ensure billing accuracy through validation of deliverables and consumption tracking.<br><br>9. Pre-Sales, RFP & Solutioning Support<br><br>Support pre-sales and sales teams in RFPs, tenders, and solution development. Develop proposals including SoW, staffing models, transition plans, RACI matrices, and pricing inputs. Participate in customer presentations, due diligence, and bid defense sessions.<br><br>10. Transition, Onboarding & Transformation<br><br>Lead end-to-end service transitions including due diligence, knowledge transfer, shadowing, reverse shadowing, and hypercare. Define onboarding plans, milestones, exit criteria, and risk mitigation strategies. Drive transformation initiatives including automation, AI-enabled Service Desk, self-service, and shift-left strategies.<br><br>11. AI, Automation & Continual Service Improvement (CSI)<br><br>Drive adoption of AI-enabled Service Desk capabilities including intelligent triage, virtual agents, and AI-assisted resolution. Identify and implement automation opportunities using RPA, workflow automation, and self-healing scripts. Maintain CSI register and deliver measurable improvement initiatives with defined business impact. Ensure governed and practical use of AI with measurable outcomes and human oversight.<br><br>12. People Leadership & Capability Development<br><br>Lead and develop a multi-tier team including Team Leads, Shift Leaders, Engineers, and Functional Analysts. Define career development paths, training plans, and certification roadmaps. Drive performance management, coaching, feedback, and recognition programs. Foster a culture of accountability, customer focus, and operational excellence.<br><br>13. Compliance, Risk & Security<br><br>Ensure compliance with information security policies, data protection regulations, and contractual obligations. Maintain compliance with ISO 9001, ISO/IEC 20000, and ISO/IEC 27001 standards applicable to managed services delivery.<br><br>Qualifications<br><br>REQUIRED EXPERIENCE<br><br>Minimum 10 years of total IT experience, including at least 3 years as a Service Desk & IT Support Manager. Mandatory prior experience with a Service Provider / Managed Services Provider, delivering Service Desk and IT Support under SLA-based contracts for enterprise or government clients. Proven leadership of multi-tier (L1/L2), multi-location teams of 40+ resources across multiple customer accounts. Demonstrated experience managing 24x7 operations with measurable SLA / XLA performance outcomes. Hands-on experience in customer onboarding, service transition, and steady-state operations. Strong track record of contributing to RFPs, RFQs, SoWs, technical proposals, and pre-sales solutioning. Experience working in ITIL v4-aligned environments with mature ITSM governance practices. Exposure to Qatar / GCC enterprise or government accounts is a strong advantage.<br><br>TECHNICAL SKILLS1. ITSM Platforms<br><br>Service Now, BMC Remedy / Helix, Manage Engine Service Desk Plus, Ivanti, Symphony Summit (or equivalent enterprise ITSM tools) SLA configuration, workflow design, reporting, dashboards, and service automation<br><br>2. End-User Computing & Microsoft Stack<br><br>Microsoft 365: Exchange Online, Teams, Share Point Online, One Drive Active Directory, Azure AD / Entra ID, Group Policy, Conditional Access Microsoft Intune, SCCM / MECM, Autopilot — endpoint deployment, patching, and compliance Windows 10/11 support and mac OS fundamentals Mobile device management (MDM)<br><br>3. Remote Support & Productivity Tools<br><br>Remote support tools: Bomgar / Beyond Trust, Team Viewer, Quick Assist, Ivanti Knowledge management platforms and self-service portals<br><br>4. AI, Automation & Analytics (Awareness Level)<br><br>AI Service Desk and Virtual Agent platforms, intelligent ticket classification RPA tools: UiPath, Power Automate, and workflow automation solutions Power BI or equivalent reporting and analytics tools<br><br>CORE COMPETENCIES1. Leadership & People Management<br><br>Strong executive presence with ability to engage Director and PMO-level stakeholders Leadership of large, multi-disciplinary teams (100+ resources) Coaching, mentoring, and succession planning<br><br>2. Service Delivery & Governance<br><br>Deep practical understanding of ITIL v4 framework SLA / XLA / KPI design, governance, and reporting Strong customer-centric and experience-driven service mindset<br><br>3. Commercial & Strategic<br><br>P&L ownership, gross margin management, and utilization optimization RFP / SoW development, pricing strategy, and solution design Vendor and subcontractor management<br><br>4. Behavioral Competencies<br><br>Outcome-driven, accountable, and customer-obsessed mindset Calm and structured under pressure during major incidents and escalations Strong written, verbal, and presentation communication skills Bias toward measurable improvement and pragmatic innovation<br><br>About Malomatia<br><br> ABOUT US <br><br>malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.<br><br>Our mission<br><br>Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.<br><br>Our vision<br><br>To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.<br><br>Driving change that makes a real impact<br><br>Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.<br><br>About The Team<br><br>Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.<br><br>Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.<br><br>Join us in shaping the future of technology in Qatar

Head of HR Operations – EMEA & APAC<br>We are seeking a senior HR Operations leader to oversee complex international HR operations across EMEA and APAC. Based in Qatar, the role will ensure HR operations are compliant, efficient and scalable, balancing global standards with local employment legislation.<br>Working within a highly complex legal and regulatory environment, the position provides expert guidance on international employment legislation, HR operations, governance and operational risk, ensuring global HR processes are effectively deployed while meeting local statutory and regulatory requirements.<br>As the organisation continues to develop a more technology-enabled HR operating model, the role will play a key part in advancing Employee Self-Service (ESS), Manager Self-Service (MSS), workflow automation and global process standardisation.<br>Key Responsibilities<br>Lead HR Operations expertise across multiple international jurisdictions. Ensure compliance with local employment legislation and HR governance requirements. Translate local requirements into scalable global HR processes. Drive HR process standardisation, ESS/MSS, automation and digital transformation. Advise on restructures, workforce transitions and complex operational HR matters. Partner with HRBPs, Legal, Payroll, Finance and Centres of Excellence. Maintain strong HR data, audit, governance and operational controls. Identify regional HR risks and implement mitigation strategies. Lead continuous improvement across HR service delivery. Provide guidance to a small HR Operations team.<br>Experience Required<br>Significant multi-country HR Operations experience across EMEA and APAC/Asia. Strong knowledge of international employment legislation and compliance. Experience within complex multinational organisations. Strong HR technology, HRIS, automation and process transformation experience. Experience with payroll, governance, data privacy and operational controls. Strong senior stakeholder management and advisory capability. Experience supporting restructures and organisational change. Bachelor's degree in HR, Business, Law or related field. Fluent English; Arabic preferred not essential<br>Candidates must be willing to be based full-time and on-site in Qatar.

Head of HR Operations – EMEA & APAC<br>We are seeking a senior HR Operations leader to oversee complex international HR operations across EMEA and APAC. Based in Qatar, the role will ensure HR operations are compliant, efficient and scalable, balancing global standards with local employment legislation.<br>Working within a highly complex legal and regulatory environment, the position provides expert guidance on international employment legislation, HR operations, governance and operational risk, ensuring global HR processes are effectively deployed while meeting local statutory and regulatory requirements.<br>As the organisation continues to develop a more technology-enabled HR operating model, the role will play a key part in advancing Employee Self-Service (ESS), Manager Self-Service (MSS), workflow automation and global process standardisation.<br>Key Responsibilities<br>Lead HR Operations expertise across multiple international jurisdictions. Ensure compliance with local employment legislation and HR governance requirements. Translate local requirements into scalable global HR processes. Drive HR process standardisation, ESS/MSS, automation and digital transformation. Advise on restructures, workforce transitions and complex operational HR matters. Partner with HRBPs, Legal, Payroll, Finance and Centres of Excellence. Maintain strong HR data, audit, governance and operational controls. Identify regional HR risks and implement mitigation strategies. Lead continuous improvement across HR service delivery. Provide guidance to a small HR Operations team.<br>Experience Required<br>Significant multi-country HR Operations experience across EMEA and APAC/Asia. Strong knowledge of international employment legislation and compliance. Experience within complex multinational organisations. Strong HR technology, HRIS, automation and process transformation experience. Experience with payroll, governance, data privacy and operational controls. Strong senior stakeholder management and advisory capability. Experience supporting restructures and organisational change. Bachelor's degree in HR, Business, Law or related field. Fluent English; Arabic preferred not essential<br>Candidates must be willing to be based full-time and on-site in Qatar.