Area Manager Jobs in Qatar
6863 Jobs Found
Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations.<br><br>Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.<br><br>Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.<br><br>Ensure housekeeping standards and procedures are consistently followed to maintain quality service.<br><br>Manage inventory and ordering of cleaning supplies, linens, and guest amenities.<br><br>Help schedule staff shifts, manage attendance, and participate in performance reviews.<br><br>Train new housekeeping team members and conduct refresher training sessions.<br><br>Handle guest complaints and special requests in a prompt, courteous manner.<br><br>Support in ensuring compliance with health and safety regulations and sanitation standards.<br><br>Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent<br><br>2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role<br><br>Strong leadership and interpersonal skills<br><br>Excellent organizational and time management abilities<br><br>Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus<br><br>Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations.<br><br>Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.<br><br>Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.<br><br>Ensure housekeeping standards and procedures are consistently followed to maintain quality service.<br><br>Manage inventory and ordering of cleaning supplies, linens, and guest amenities.<br><br>Help schedule staff shifts, manage attendance, and participate in performance reviews.<br><br>Train new housekeeping team members and conduct refresher training sessions.<br><br>Handle guest complaints and special requests in a prompt, courteous manner.<br><br>Support in ensuring compliance with health and safety regulations and sanitation standards.<br><br>Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent<br><br>2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role<br><br>Strong leadership and interpersonal skills<br><br>Excellent organizational and time management abilities<br><br>Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus<br><br>Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><b>Job Summary</b></u>
<br></span><p>The Multi Branch Manager is to oversee and manage the operations of multiple entertainment branches within a region or Company. They are responsible for ensuring the successful implementation of business strategies, driving revenue growth, and maintaining high levels of customer satisfaction across all branches. Additionally, they oversee branch managers, providing guidance, support, and direction to ensure consistent performance and adherence to Company standards. The Entertainment Multi Branch Manager also develops and implements operational policies and procedures, monitors financial performance, and analyzes market trends to identify opportunities for expansion and improvement.</p><br>
<br><br><u><b>Job Responsibilities 1</b></u>
<br><p>Developing and implementing sales plans</p><br> <p>Conducting regular sales and operations meetings</p><br> <p>Briefing employees on current sales goals, promotions, and other relevant information</p><br> <p>Organizing marketing activities and events for the branch</p><br> <p>Increasing brand awareness for the Company within the community</p><br> <p>Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback</p><br> <p>Resolving customer problems as needed</p><br> <p>Complying with all applicable laws and regulations</p><br> <p>Assessing market conditions and identifying opportunities</p><br> <p>Drafting forecasts and business plans</p><br> <p>Managing budgets, allocating branch funds, and defining financial objectives</p><br> <p>Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals</p><br> <p>Adhering to high ethical and professional standards</p><br>
<br><br><u><b>Job Responsibilities 2</b></u>
<br><br><b>Additional Responsibilities 3</b>
<br><br><u><b>Job Knowledge & Skills</b></u>
<br><p>Comprehensive understanding of the entertainment industry, including trends, customer preferences, and operational requirements.</p><br>
<p>Strong leadership and management skills to effectively oversee multiple branches, delegate tasks, and inspire teams to achieve goals.</p><br>
<p>Excellent communication and interpersonal abilities to collaborate with branch managers, staff, and stakeholders, fostering a cohesive and productive working environment.</p><br>
<p>Financial acumen to analyze budgets, revenue reports, and financial statements, making strategic decisions to optimize profitability and performance.</p><br>
<p>Problem-solving skills to address operational challenges, adapt to changing circumstances, and implement innovative solutions to enhance the overall customer experience.</p><br>
<p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u>
<br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u>
<br>Resilience<br>Quality<br>Leadership<br>Entertainment Management L3<br>Quality and Safety L3<br>Budgeting L3<br>Agility<br>Task and Project Planning L3<br>AI Fluency<br>Guest Relations L3<br><br><br><u><b>Education</b></u>
<br>Bachelor's Degree in Business Administration<br><br><br><br>
</div>
Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations. Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel. Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance. Ensure housekeeping standards and procedures are consistently followed to maintain quality service. Manage inventory and ordering of cleaning supplies, linens, and guest amenities. Help schedule staff shifts, manage attendance, and participate in performance reviews. Train new housekeeping team members and conduct refresher training sessions. Handle guest complaints and special requests in a prompt, courteous manner. Support in ensuring compliance with health and safety regulations and sanitation standards. Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role Strong leadership and interpersonal skills Excellent organizational and time management abilities Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations. Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel. Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance. Ensure housekeeping standards and procedures are consistently followed to maintain quality service. Manage inventory and ordering of cleaning supplies, linens, and guest amenities. Help schedule staff shifts, manage attendance, and participate in performance reviews. Train new housekeeping team members and conduct refresher training sessions. Handle guest complaints and special requests in a prompt, courteous manner. Support in ensuring compliance with health and safety regulations and sanitation standards. Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role Strong leadership and interpersonal skills Excellent organizational and time management abilities Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations. Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel. Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance. Ensure housekeeping standards and procedures are consistently followed to maintain quality service. Manage inventory and ordering of cleaning supplies, linens, and guest amenities. Help schedule staff shifts, manage attendance, and participate in performance reviews. Train new housekeeping team members and conduct refresher training sessions. Handle guest complaints and special requests in a prompt, courteous manner. Support in ensuring compliance with health and safety regulations and sanitation standards. Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role Strong leadership and interpersonal skills Excellent organizational and time management abilities Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations. Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel. Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance. Ensure housekeeping standards and procedures are consistently followed to maintain quality service. Manage inventory and ordering of cleaning supplies, linens, and guest amenities. Help schedule staff shifts, manage attendance, and participate in performance reviews. Train new housekeeping team members and conduct refresher training sessions. Handle guest complaints and special requests in a prompt, courteous manner. Support in ensuring compliance with health and safety regulations and sanitation standards. Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role Strong leadership and interpersonal skills Excellent organizational and time management abilities Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Job Location:<br><br>Al Najada Doha Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>Job Description<br><br>The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.<br><br>Key Responsibilities<br><br>Assist in planning, organizing, and coordinating daily housekeeping operations. Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel. Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance. Ensure housekeeping standards and procedures are consistently followed to maintain quality service. Manage inventory and ordering of cleaning supplies, linens, and guest amenities. Help schedule staff shifts, manage attendance, and participate in performance reviews. Train new housekeeping team members and conduct refresher training sessions. Handle guest complaints and special requests in a prompt, courteous manner. Support in ensuring compliance with health and safety regulations and sanitation standards. Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service<br><br>Qualifications<br><br>Qualifications:<br><br>High school diploma or equivalent 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role Strong leadership and interpersonal skills Excellent organizational and time management abilities Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, Hot SOS) is a plus Ability to handle multiple priorities and work under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>The Role:</strong></p><br>
<p>You will work with the Store Manager to achieve objectives, ensuring the highest levels of customer service are provided by staff, and that they have the skills and support required to maximise sales.</p><br>
<p>You will work with a variety of different departments to maintain the effective operation of the store and will provide feedback to the store, brand and area managers regarding staff and products. You may also be required to deputize for the Store Manager during periods of leave.</p><br>
<p><strong>Qualifications & Requirements:</strong></p><br>
<p>You will have/be:</p><br>
<p>- At least 3 years retail experience (ideally at a supervisory level).</p><br>
<p>- A secondary/high school education.</p><br>
<p>- An understanding of fashion retail (including accessories and footwear).</p><br>
<p>- English language skills, both written and verbal (Arabic language skills are also desirable).</p><br>
<p>- PC literate.</p><br> </div>
Job Title Operations Manager Department Operations Direct Reports Club / Centre Managers,/General Manager Location Multi-site (Regional Travel Required) Employment Type Full-Time, Permanent Industry Hospitality, Fitness & Wellness ROLE PURPOSEThe Area Operations Manager is a senior leadership role responsible for overseeing the day-to-day operations of multiple fitness, wellness, and hospitality facilities within a designated region. The role drives operational excellence, ensures consistent guest and member experiences, delivers financial targets, and develops high-performing site teams. The Area Operations Manager acts as the primary link between individual venue management and the regional or executive leadership team.<br>KEY RESPONSIBILITIES1. Operational Leadership– Oversee daily operations across all sites within the portfolio, ensuring compliance with brand standards, health & safety regulations, and company policies.– Conduct regular site visits and operational audits to assess performance, identify improvement areas, and implement corrective actions.– Develop and maintain standard operating procedures (SOPs) across all venues.– Drive consistent, high-quality guest and member experiences across all locations.<br>2. Financial Performance & Commercial Management– Own the P&L for the area, driving revenue growth, managing costs, and achieving EBITDA targets.– Analyse monthly financial reports, KPIs, and membership data to identify trends and proactively address underperformance.– Develop and execute commercial strategies including membership sales, wellness programmes, personal training, and spa/F&B revenue where applicable.– Prepare and manage annual budgets and forecasts in collaboration with finance.<br>3. People Management & Development– Lead, coach, and develop a team of Site/Club Managers, fostering a culture of accountability, performance, and wellbeing.– Oversee recruitment, onboarding, and retention of key talent across all venues.– Conduct regular performance reviews and implement development plans for managers and key staff.– Identify training needs and collaborate with L&D to ensure teams are skilled, motivated, and aligned with brand values.<br>4. Guest & Member Experience– Champion a culture of exceptional member and guest service across all sites.– Monitor NPS scores, member satisfaction surveys, and online reviews, taking action to address feedback and improve ratings.– Resolve escalated member complaints and service failures promptly and professionally.– Implement initiatives to drive member retention, engagement, and community building.<br>5. Health, Safety & Compliance– Ensure all sites operate in full compliance with health, safety, and hygiene legislation, including fire safety, COSHH, and pool water quality standards where applicable.– Conduct regular H&S audits and ensure timely resolution of any identified risks or incidents.– Maintain up-to-date risk assessments, emergency procedures, and staff certifications across all venues.– Ensure compliance with data protection (GDPR) and relevant licensing requirements.<br>6. Strategic Planning & Projects– Contribute to the strategic planning process, providing operational insight and market intelligence.– Lead or support capital improvement projects, refurbishments, or new site openings within the area.– Identify and evaluate opportunities for operational efficiencies, technology adoption, and service innovation.– Collaborate cross-functionally with Sales, Marketing, HR, Finance, and Facilities teams.<br>QUALIFICATIONS & EXPERIENCEEssential– Minimum 5 years of management experience in the fitness, wellness, leisure, or hospitality sector.– Proven track record of managing multiple sites or departments simultaneously.– Demonstrated success in achieving commercial and operational targets (revenue, membership, NPS).– Strong people leadership and people development experience.– Solid understanding of P&L management, budgeting, and financial analysis.– Knowledge of health, safety, and compliance requirements in leisure/hospitality environments.<br>Desirable– Degree or professional qualification in Business, Leisure Management, Sports Science, Hospitality, or related field.– Experience with spa, wellness, or premium hospitality operations.– Familiarity with membership management systems (e.g., Jonas, Legend, Mindbody, or similar).– Previous experience managing refurbishment projects or new venue openings.– First Aid at Work certification; Pool Plant Operator qualification (advantageous).<br>CORE COMPETENCIES Leadership & People Development Commercial Acumen Guest Experience Focus Strategic Thinking & Problem Solving Communication & Stakeholder Management Resilience & Adaptability Data-Driven Decision Making Passion for Health, Fitness & Wellness WHAT WE OFFER– Competitive salary and performance-based bonus scheme– Complimentary membership and wellness benefits across all group venues– Career development and progression opportunities within a growing organisation– Company vehicle or car allowance (role dependent)– Comprehensive health and wellbeing package– Collaborative, passion-driven team culture
Job Title Operations Manager Department Operations Direct Reports Club / Centre Managers,/General Manager Location Multi-site (Regional Travel Required) Employment Type Full-Time, Permanent Industry Hospitality, Fitness & Wellness ROLE PURPOSEThe Area Operations Manager is a senior leadership role responsible for overseeing the day-to-day operations of multiple fitness, wellness, and hospitality facilities within a designated region. The role drives operational excellence, ensures consistent guest and member experiences, delivers financial targets, and develops high-performing site teams. The Area Operations Manager acts as the primary link between individual venue management and the regional or executive leadership team.<br>KEY RESPONSIBILITIES1. Operational Leadership– Oversee daily operations across all sites within the portfolio, ensuring compliance with brand standards, health & safety regulations, and company policies.– Conduct regular site visits and operational audits to assess performance, identify improvement areas, and implement corrective actions.– Develop and maintain standard operating procedures (SOPs) across all venues.– Drive consistent, high-quality guest and member experiences across all locations.<br>2. Financial Performance & Commercial Management– Own the P&L for the area, driving revenue growth, managing costs, and achieving EBITDA targets.– Analyse monthly financial reports, KPIs, and membership data to identify trends and proactively address underperformance.– Develop and execute commercial strategies including membership sales, wellness programmes, personal training, and spa/F&B revenue where applicable.– Prepare and manage annual budgets and forecasts in collaboration with finance.<br>3. People Management & Development– Lead, coach, and develop a team of Site/Club Managers, fostering a culture of accountability, performance, and wellbeing.– Oversee recruitment, onboarding, and retention of key talent across all venues.– Conduct regular performance reviews and implement development plans for managers and key staff.– Identify training needs and collaborate with L&D to ensure teams are skilled, motivated, and aligned with brand values.<br>4. Guest & Member Experience– Champion a culture of exceptional member and guest service across all sites.– Monitor NPS scores, member satisfaction surveys, and online reviews, taking action to address feedback and improve ratings.– Resolve escalated member complaints and service failures promptly and professionally.– Implement initiatives to drive member retention, engagement, and community building.<br>5. Health, Safety & Compliance– Ensure all sites operate in full compliance with health, safety, and hygiene legislation, including fire safety, COSHH, and pool water quality standards where applicable.– Conduct regular H&S audits and ensure timely resolution of any identified risks or incidents.– Maintain up-to-date risk assessments, emergency procedures, and staff certifications across all venues.– Ensure compliance with data protection (GDPR) and relevant licensing requirements.<br>6. Strategic Planning & Projects– Contribute to the strategic planning process, providing operational insight and market intelligence.– Lead or support capital improvement projects, refurbishments, or new site openings within the area.– Identify and evaluate opportunities for operational efficiencies, technology adoption, and service innovation.– Collaborate cross-functionally with Sales, Marketing, HR, Finance, and Facilities teams.<br>QUALIFICATIONS & EXPERIENCEEssential– Minimum 5 years of management experience in the fitness, wellness, leisure, or hospitality sector.– Proven track record of managing multiple sites or departments simultaneously.– Demonstrated success in achieving commercial and operational targets (revenue, membership, NPS).– Strong people leadership and people development experience.– Solid understanding of P&L management, budgeting, and financial analysis.– Knowledge of health, safety, and compliance requirements in leisure/hospitality environments.<br>Desirable– Degree or professional qualification in Business, Leisure Management, Sports Science, Hospitality, or related field.– Experience with spa, wellness, or premium hospitality operations.– Familiarity with membership management systems (e.g., Jonas, Legend, Mindbody, or similar).– Previous experience managing refurbishment projects or new venue openings.– First Aid at Work certification; Pool Plant Operator qualification (advantageous).<br>CORE COMPETENCIES Leadership & People Development Commercial Acumen Guest Experience Focus Strategic Thinking & Problem Solving Communication & Stakeholder Management Resilience & Adaptability Data-Driven Decision Making Passion for Health, Fitness & Wellness WHAT WE OFFER– Competitive salary and performance-based bonus scheme– Complimentary membership and wellness benefits across all group venues– Career development and progression opportunities within a growing organisation– Company vehicle or car allowance (role dependent)– Comprehensive health and wellbeing package– Collaborative, passion-driven team culture
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph">
POSITION OBJECTIVE <br>- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales <br>- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures <br>- End to end store responsibility in absence of Store Manager <br>- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales <br>- Provide feedback to the Store Manager and Area Manager with regards to employees and products <br>Key Responsibilities <br>- Must be fashionable, well-groomed and possess updated product knowledge to ensure minimal stock loss <br>- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs <br>- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales <br>- Assisting the Store Manager in implementation of operating procedures at the store as per the company standards <br>- Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times <br>- Regularly audits own store administration and resolve any issues <br>- Manage the daily roaster, leave and grievances of the retail staff <br>- Maintain the visual merchandising standards at the stores all the time as per set VM standards <br>- Promote the Club Apparel Loyalty Program of the company for repeat sales <br>- Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products <br>- Ensure awareness and vigilance at all times of security in the store without any negligence <br>- Must be updated about the various brands of the group for suggestive selling to the customers <br>- End to end store responsibility in absence of Store Manager <br>- Must be physically fit to stand for extended hours and heavy lifting <br><br></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
The F&B Store Manager is responsible for planning and executing the brand strategy, maintaining quality and authenticity, and overseeing daily operations.<br>About the Role<br>He/she directs daily operations in the kitchen, restaurant, and retail areas to ensure excellent customer service and store management.<br>Responsibilities<br>Planning and executing the brand strategy Maintaining quality and authenticity Overseeing daily operations Directing daily operations in the kitchen, restaurant, and retail areas Ensuring excellent customer service and store management<br>Qualifications<br>Bachelor’s degree in Hospitality Management, or a related field<br>Required Skills<br>Proven experience as a Shop Manager in premium chocolate retail (experience in luxury brands chocolate retailers is highly preferred) Language Proficiency - Fluency in English Fluency in Arabic is a plus Technical Skills - Proficiency in MS Office, MS Excel and Power Point<br>Preferred Skills<br>Seven to nine years of experience in F&B Operations, or a similar role Two years of experience in a managerial role<br>Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Whether facing acts of fraud, government investigations or regulatory inquiries, major litigation or transactional disputes, clients turn to EY Forensics for assistance. We bring together forensic accountants, technologists, certified fraud examiners, anti-corruption and anti-money laundering specialists to help clients cut through complexity, respond with confidence and build stronger defences against financial crime. Forensic technology is a key pillar of our forensic services, enabling us to apply advanced analytics, eDiscovery, data privacy and cyber capabilities to help corporations identify, investigate and respond to complex risks, strengthen regulatory compliance and make more informed decisions. Working alongside legal counsel, internal audit and compliance teams, we deliver practical, evidence-led solutions that address urgent issues, strengthen controls and reduce risk. Our cross-industry and global experience enables clients to assess fraud exposure, enhance compliance programmes and take a more proactive approach to integrity, transparency and resilience.</p><p>The opportunity</p><p>A position has arisen for a Senior Manager to join the business based in Doha, Qatar supporting MENA wide projects and clients in a growing forensic space and market. There will be a requirement for some regional travel.</p><p>Your key responsibilities</p><p>As a Senior Manager you will be a core part of the senior management team within Forensic & Integrity Services MENA. You will focus on the growth of the business within the MENA region. This will involve client and opportunity identification and ensuring these translate into revenue.</p><p>To this end you will develop and lead relationships with large corporate accounts and establish a strong revenue, build a market leading team capable of providing board level strategic advice and winning large transformation engagements that leverage the wider competencies of EY and raise EY's profile in the forensics area.</p><p>Specifically, you will need to:</p><ul><li>Forensic investigations: Lead corruption, fraud, and forensic investigations including multi-jurisdictional matters, applying analytics to accelerate evidence identification and quantify losses.</li><li>Financial analysis : Analyse company accounts, financial data, and large transactional datasets to identify indicators of high risk, red flags, fraud, misstatement, or irregularities.</li><li>Anti-corruption & fraud prevention: Advise on data-driven monitoring analytics in the context of fraud and anti-bribery frameworks, performance and efficiency improvement and cost saving opportunities.</li><li>Policies, processes & controls: Review internal controls, data integrity, and governance; recommend enhancements to strengthen fraud and compliance posture.</li><li>Forensic reporting: Prepare defensible forensic reports with robust evidence review, chain of custody, and analytics documentation suitable for litigation and regulatory use.</li><li>Cyber incident response (working knowledge): Understand the cyber incident response lifecycle and its intersection with fraud and financial crime. Support clients on cyber-enabled fraud incidents using analytics on logs, transactions, and endpoint data to reconstruct events and quantify impact. Collaborate with cyber/DFIR specialists to translate technical findings into business and regulatory impact.</li><li>Business development: Deliver on sales targets, build a forensic data analytics pipeline, and contribute to propositions and thought leadership.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong academic record including a degree</li><li>Related professional qualification and / or certification(s)</li><li>The ability to travel nationally and internationally for extended periods and at short notice</li><li>The ability to simultaneously handle diverse and pressing assignments and sensitive and adversarial situations</li><li>A forensic mindset with critical thinking capabilities and high attention to detail</li><li>Arabic speaking, reading and writing capabilities</li><li>Strong proficiency in SQL, Python, and/or R for large-scale data analysis and investigation.</li><li>Hands-on experience with analytics and visualisation tools such as Alteryx, Power BI or Tableau</li><li>Working knowledge of ERP data structures (SAP, Oracle) and financial/transactional datasets.</li><li>Exposure to machine learning, text analytics, and network/link analysis for fraud detection.</li><li>Working understanding of cyber incident response, log analysis, and DFIR fundamentals.</li><li>Proven ability to lead engagements, manage multidisciplinary teams, and mentor junior staff.</li><li>Strong client relationship, stakeholder management, and executive communication skills.</li><li>Track record of business development, proposal writing, and delivering sales targets.</li><li>Ability to translate complex technical findings into clear, actionable insights for non-technical audiences, including regulators, boards, and legal counsel.</li></ul><p>We are interested in individuals with entrepreneurial skills who have the confidence to develop and promote our services internally and externally and grow a business within a larger organisation. You will be business savvy with a passion for innovation as well as the motivation to create your own EY journey.</p><p></p></section>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouse villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.</p>
<p>We are currently seeking a Sales Manager to join our Cluster Sales team at Four Seasons Hotels Qatar, representing Four Seasons Hotel Doha and Four Seasons Resort and Residences at The Pearl Qatar. This position reports directly to the Senior Director of Sales and plays a key role in driving revenue performance across both properties.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Administer the sales program of the hotel.</li>
<li>Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Commercial plan.</li>
<li>Actively participate in achieving the departmental goals, which contribute to the hotel's budgets.</li>
<li>Solicit from assigned local corporate, long stays, group, and leisure segments for rooms, food & beverage business, banquet business and all hotel business from sales activities.</li>
<li>Write strategic sales action plans for assigned local corporate, long stays, group, and leisure segments.</li>
<li>Closely monitor accounts revenue and business productions.</li>
<li>Maximize up-selling opportunities whenever possible.</li>
<li>Attend related work functions and promotional events (i.e. trade shows) and promote sales (rooms, catering, and other facilities and services) for the hotel.</li>
<li>Plan sales trips, under the direct approval of Director of Sales or Commercial Director to major market areas, calling on accounts within the specific market areas. The Sales Manager reports to the Director of Sales on potential markets which need coverage.</li>
<li>Review direct competition and conduct regular research.</li>
<li>With the assistance of the office supporting staff, keep and maintain the hotel database and Central Information System in the most efficient and effective manner.</li>
<li>Complete weekly Golden S&C sales calls report.</li>
<li>Maintain an up-to-date record of all account corporate profiles on Golden S&C.</li>
<li>Conduct telemarketing and research from internet and internal resources to qualify accounts.</li>
<li>Project a professional image when representing the hotel.</li>
<li>Host corporate familiarization groups, hotel tours, attend trade shows or sales trips, webinars and assist colleagues whenever deemed necessary.</li>
<li>Handle any duties as designated by the Director of Sales.</li>
<li>Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax and written communications.</li>
<li>Strive to meet or exceed sales targets set by the Director of Sales.</li>
<li>Carry out the day-to-day sales activities in local corporate, long stays, group, and leisure segments for rooms under the set policies and procedures.</li>
<li>Develop new accounts by mapping specific business and buying tendencies.</li>
<li>Conduct site inspections.</li>
<li>Maintain close communication with the Meetings and Events team in the group process of their accounts.</li>
<li>Attend the pre-event meeting and post-event meeting as required, chaired by Meetings and Events team.</li>
<li>Cross-sell other sister properties, F&B, vouchers, SPA whenever possible.</li>
<li>Liaise with all WSOs to generate and follow up on potential sales leads.</li>
<li>Responsible for the training and development of other junior corporate and commercial sales staff to the finest professional standard and lead by example.</li>
<li>Create and execute direct sales plan specific for new business development.</li>
</ul>
<h4>What you bring:</h4>
<ul>
<li>Minimum of 2–3 years of experience in luxury hotels or resorts in a similar role.</li>
<li>A bachelor’s degree or equivalent professional qualifications are preferred.</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Demonstrated ability to interact effectively with guests, employees, and third parties in a manner that consistently reflects Four Seasons brand values.</li>
<li>Excellent problem-solving skills with the ability to remain calm and resourceful in a fast-paced environment.</li>
<li>Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).</li>
<li>Strong bilingual writing skills, with the ability to communicate clearly and professionally.</li>
</ul>
<h4>Our offering:</h4>
<ul>
<li>Deeply instilled values-based company culture.</li>
<li>Opportunities to build a successful career with global potential.</li>
<li>Unique strong culture - diversity of 50 different nationalities.</li>
<li>Living accommodation in a high-quality, well-resourced apartment.</li>
<li>Excellent training and development opportunities.</li>
<li>Employee recognition programs.</li>
<li>Complimentary nights at Four Seasons hotels worldwide.</li>
<li>Paid annual home leave tickets.</li>
<li>Complimentary meals in employee restaurants.</li>
<li>Free transportation to work.</li>
<li>Medical coverage.</li>
</ul>
<h4>Work authorization:</h4>
<p>The hotel will apply for the work authorization for a successful candidate.</p></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouse villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.</p>
<p>We are currently seeking a Sales Manager to join our Cluster Sales team at Four Seasons Hotels Qatar, representing Four Seasons Hotel Doha and Four Seasons Resort and Residences at The Pearl Qatar. This position reports directly to the Senior Director of Sales and plays a key role in driving revenue performance across both properties.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Administer the sales program of the hotel.</li>
<li>Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Commercial plan.</li>
<li>Actively participate in achieving the departmental goals, which contribute to the hotel's budgets.</li>
<li>Solicit from assigned local corporate, long stays, group, and leisure segments for rooms, food & beverage business, banquet business and all hotel business from sales activities.</li>
<li>Write strategic sales action plans for assigned local corporate, long stays, group, and leisure segments.</li>
<li>Closely monitor accounts revenue and business productions.</li>
<li>Maximize up-selling opportunities whenever possible.</li>
<li>Attend related work functions and promotional events (i.e. trade shows) and promote sales (rooms, catering, and other facilities and services) for the hotel.</li>
<li>Plan sales trips, under the direct approval of Director of Sales or Commercial Director to major market areas, calling on accounts within the specific market areas. The Sales Manager reports to the Director of Sales on potential markets which need coverage.</li>
<li>Review direct competition and conduct regular research.</li>
<li>With the assistance of the office supporting staff, keep and maintain the hotel database and Central Information System in the most efficient and effective manner.</li>
<li>Complete weekly Golden S&C sales calls report.</li>
<li>Maintain an up-to-date record of all account corporate profiles on Golden S&C.</li>
<li>Conduct telemarketing and research from internet and internal resources to qualify accounts.</li>
<li>Project a professional image when representing the hotel.</li>
<li>Host corporate familiarization groups, hotel tours, attend trade shows or sales trips, webinars and assist colleagues whenever deemed necessary.</li>
<li>Handle any duties as designated by the Director of Sales.</li>
<li>Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax and written communications.</li>
<li>Strive to meet or exceed sales targets set by the Director of Sales.</li>
<li>Carry out the day-to-day sales activities in local corporate, long stays, group, and leisure segments for rooms under the set policies and procedures.</li>
<li>Develop new accounts by mapping specific business and buying tendencies.</li>
<li>Conduct site inspections.</li>
<li>Maintain close communication with the Meetings and Events team in the group process of their accounts.</li>
<li>Attend the pre-event meeting and post-event meeting as required, chaired by Meetings and Events team.</li>
<li>Cross-sell other sister properties, F&B, vouchers, SPA whenever possible.</li>
<li>Liaise with all WSOs to generate and follow up on potential sales leads.</li>
<li>Responsible for the training and development of other junior corporate and commercial sales staff to the finest professional standard and lead by example.</li>
<li>Create and execute direct sales plan specific for new business development.</li>
</ul>
<h4>What you bring:</h4>
<ul>
<li>Minimum of 2–3 years of experience in luxury hotels or resorts in a similar role.</li>
<li>A bachelor’s degree or equivalent professional qualifications are preferred.</li>
<li>Strong communication skills, both verbal and written.</li>
<li>Demonstrated ability to interact effectively with guests, employees, and third parties in a manner that consistently reflects Four Seasons brand values.</li>
<li>Excellent problem-solving skills with the ability to remain calm and resourceful in a fast-paced environment.</li>
<li>Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).</li>
<li>Strong bilingual writing skills, with the ability to communicate clearly and professionally.</li>
</ul>
<h4>Our offering:</h4>
<ul>
<li>Deeply instilled values-based company culture.</li>
<li>Opportunities to build a successful career with global potential.</li>
<li>Unique strong culture - diversity of 50 different nationalities.</li>
<li>Living accommodation in a high-quality, well-resourced apartment.</li>
<li>Excellent training and development opportunities.</li>
<li>Employee recognition programs.</li>
<li>Complimentary nights at Four Seasons hotels worldwide.</li>
<li>Paid annual home leave tickets.</li>
<li>Complimentary meals in employee restaurants.</li>
<li>Free transportation to work.</li>
<li>Medical coverage.</li>
</ul>
<h4>Work authorization:</h4>
<p>The hotel will apply for the work authorization for a successful candidate.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.<br><br><p>We are currently seeking a <b>Sales Manager</b> to join our <b>Cluster Sales team</b> at <b>Four Seasons Hotels Qatar</b>, representing <b>Four Seasons Hotel Doha</b> and <b>Four Seasons Resort and Residences at The Pearl‑Qatar</b>. This position reports directly to the <b>Senior Director of Sales</b> and plays a key role in driving revenue performance across both properties.</p><br><br><ul><li><p>Administer the sales program of the hotel</p><br><br></li><li><p>Implements all sales action plans related to the respective market (by segment and geographical locations) as outlined in the Commercial plan.</p><br><br></li><li><p>Actively participates in achieving the departmental goals, which contribute to the Hotels budgets.</p><br><br></li><li><p>To solicit from assigned local corporate/ long stays / group/ leisure segments for rooms, food & beverage business, banquet business and all hotel business from sales activities.</p><br><br></li><li><p>To write strategic sales action plans for assigned local corporate/ long stays / group/ leisure segments.</p><br><br></li><li><p>Closely monitors accounts revenue and business productions</p><br><br></li><li><p>Maximizes up-selling opportunities whenever possible.</p><br><br></li><li><p>Attends related work functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.</p><br><br></li><li><p>Plans sales trips, under the direct approval of Director of Sales or Commercial Director to major market areas, calling on accounts within the specific market areas. The Sales Manager reports to the Director of Sales on potential markets, which need coverage.</p><br><br></li><li><p>Reviews direct competition and conducts regular research.</p><br><br></li><li><p>With the assistance of the office supporting staff to keep and maintain the hotel data base and Central Information System in the most efficient and effective manner.</p><br><br></li><li><p>Complete weekly Golden S&C sales calls report.</p><br><br></li><li><p>To maintain an up-to-date record of all account corporate profiles on Golden S&C.</p><br><br></li><li><p>Conduct telemarketing and research from internet and internal resources to qualify accounts.</p><br><br></li><li><p>To project a professional image when representing The Hotel. </p><br><br></li><li><p>Host corporate familiarization groups, hotel tours, attend trade shows or sales trips, webinars and assist colleagues whenever deemed necessary.</p><br><br></li><li><p>Handle any duties as designated by the Director of Sales.</p><br><br></li><li><p>Maintains a high level of exposure for the hotel in major market areas through direct sales, telephone, fax and written communications.</p><br><br></li><li><p>To strive to meet / exceed sales target set by the Director of Sales.</p><br><br></li><li><p>Carry out the day-to-day sales activities in local corporate/ long stays / group/ leisure segments for rooms under the set policies and procedures.</p><br><br></li><li><p>Develop new accounts by mapping specific business and buying tendencies. </p><br><br></li><li><p>Conducts site inspections.</p><br><br></li><li><p>Maintains close communication with the Meetings and Events team in the group process of their accounts </p><br><br></li><li><p>Attends the pre-event meeting and post-event meeting as required, chaired by Meetings and Events team</p><br><br></li><li><p>To cross-sell other sister properties, F&B, vouchers, SPA whenever possible.</p><br><br></li><li><p>To liaise with all WSOs to generate and follow up on potential sales leads.</p><br><br></li><li><p>Responsible for the training and development of other junior corporate and commercial sales staff the finest professional standard and lead by example.</p><br><br></li><li><p>Create and execute direct sales plan specific for new business development.</p><br><br></li></ul><br><p><b><span><u>What You Bring</u></span></b></p><br><br><ul><li><p>Minimum of 2–3 years of experience in luxury hotels or resorts in a similar role</p><br><br></li><li><p>A bachelor’s degree or equivalent professional qualifications are preferred</p><br><br></li><li><p>Strong communication skills, both verbal and written</p><br><br></li><li><p>Demonstrated ability to interact effectively with guests, employees, and third parties in a manner that consistently reflects Four Seasons Brand Values</p><br><br></li><li><p>Excellent problem-solving skills with the ability to remain calm and resourceful in a fast-paced environment</p><br><br></li><li><p>Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)</p><br><br></li><li><p>Strong bilingual writing skills, with the ability to communicate clearly and professionally.</p><br><br></li></ul><br><br><p><b><u><span>Our Offering:-</span></u></b> </p><br><br><br><ul><li><p><span>Deeply instilled values-based company culture</span></p><br><br></li><li><p><span>Opportunities to build a successful career with global potential </span> </p><br><br></li><li><p><span>Unique strong culture - diversity of 50 different nationalities</span> </p><br><br></li><li><p><span>Living accommodation in a high-quality, well-resourced apartment</span> </p><br><br></li><li><p><span>Excellent Training and Development opportunities</span></p><br><br></li><li><p><span>Employee Recognition Programs</span><span></span></p><br><br></li><li><p><span>Complimentary nights at FS Hotels Worldwide </span></p><br><br></li><li><p><span>Paid annual home leave tickets</span> </p><br><br></li><li><p><span>Complimentary meals in employee restaurants</span> </p><br><br></li><li><p><span>Free transportation to work</span> </p><br><br></li><li><p><span>Medical coverage</span></p><br><br></li></ul><br><br><p><b><u><span> Work Authorisation:-</span></u></b> </p><br><br><br><p><span>The Hotel will apply for the work authorisation for a successful candidate.</span> </p><br><br><br><p><b><u><span> Learn more about employment with Four Seasons:-</span></u></b></p><br><br><br><p><span>You could also learn more about employment with Four Seasons via the following channels:</span> </p><br><br><p><span>https://www.facebook.com/FourSeasonsJobs</span> </p><br><br><p><span>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</span> </p><br><br><p><span>http://jobs.fourseasons.com</span> </p><br><br><p><span>https://twitter.com/FourSeasonsJobs</span></p><br><br><br><br><br><br><br><br><br> </div>
Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Managerial:<br><br>Support the outlet manager in all operational and administrative aspects of In Room Dining including the order taking, set up of trolleys as per standard and the delivery of room service orders to guest rooms and service apartments and take charge of the outlet and the department in his absence. Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times. Create and maintain a great synergy between In Room Dining and all other F&B outlets as well as the related Rooms Division departments. Assist the outlet manager to coordinate the placement of guest amenities in guest rooms and manage the related aspects of minibar operation in close coordination with the Front Office and Housekeeping team. Assist any requirements of the residents in the apartments including delivery of ingredients ordered and maintain an effective system for tracking clearance of trolleys and trays. If required, provide catering services in guest rooms, suites and apartments in liaison with the banqueting operations department. Support the outlet manager to supervise the side duty schedules for all positions and ensure compliance and follow through. Assist the outlet manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment. This includes the In Room Dining main area as well as floor pantries storage, storage areas and In Room Dining Equipment. Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager. Maintain a good relationship and steady communication with the respective Chef de Cuisine to work on a very effective flow to assure all served food and beverage reaches the room in the best possible condition with regard to temperature and presentation. Ensure menu descriptions are up to date, spelled correctly, distributed appropriately and visibly displayed in the In Room Dining area. Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the outlet manager. Assist the outlet manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet. Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets. Support the outlet manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information. Support the outlet manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items. Attend and participate all required meetings as scheduled.<br><br>Colleague Relations<br><br>Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours. Support the outlet manager to focus on the training of order takers to assure a smooth interaction for all calls received from guest rooms including strong upselling skills. Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. Assist the outlet manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume. Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Doha’s procedures. Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm. Work closely with the Kitchen, Front Office and Housekeeping Team together to assure efficiency for all food and beverage related matters.<br><br>Guest Relations<br><br>Personally monitor and follow through on any requirements of VIP guests who ordered service. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Constantly drive and motivate the team to create specific WOW moments to surprise and delight in house guests. Handle effectively any kind of customer complaints being verbal or written.
Responsibilities<br><br>General: <br><br>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal. Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason. Act as a hotel ambassador at all times. To carry out any additional duties requested by management, related to hotel operational activities.<br><br>Departmental<br><br>Managerial:<br><br>Support the outlet manager in all operational and administrative aspects of In Room Dining including the order taking, set up of trolleys as per standard and the delivery of room service orders to guest rooms and service apartments and take charge of the outlet and the department in his absence. Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times. Create and maintain a great synergy between In Room Dining and all other F&B outlets as well as the related Rooms Division departments. Assist the outlet manager to coordinate the placement of guest amenities in guest rooms and manage the related aspects of minibar operation in close coordination with the Front Office and Housekeeping team. Assist any requirements of the residents in the apartments including delivery of ingredients ordered and maintain an effective system for tracking clearance of trolleys and trays. If required, provide catering services in guest rooms, suites and apartments in liaison with the banqueting operations department. Support the outlet manager to supervise the side duty schedules for all positions and ensure compliance and follow through. Assist the outlet manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment. This includes the In Room Dining main area as well as floor pantries storage, storage areas and In Room Dining Equipment. Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager. Maintain a good relationship and steady communication with the respective Chef de Cuisine to work on a very effective flow to assure all served food and beverage reaches the room in the best possible condition with regard to temperature and presentation. Ensure menu descriptions are up to date, spelled correctly, distributed appropriately and visibly displayed in the In Room Dining area. Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the outlet manager. Assist the outlet manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet. Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets. Support the outlet manager in monitoring the monthly P&L and carry out regular detailed analysis of outlet related financial information. Support the outlet manager to maintain a clear overview of all IG point of sales related set ups and carry out regular check on accuracy of all items. Attend and participate all required meetings as scheduled.<br><br>Colleague Relations<br><br>Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours. Support the outlet manager to focus on the training of order takers to assure a smooth interaction for all calls received from guest rooms including strong upselling skills. Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. Assist the outlet manager to prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume. Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental, Doha’s procedures. Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm. Work closely with the Kitchen, Front Office and Housekeeping Team together to assure efficiency for all food and beverage related matters.<br><br>Guest Relations<br><br>Personally monitor and follow through on any requirements of VIP guests who ordered service. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. Constantly drive and motivate the team to create specific WOW moments to surprise and delight in house guests. Handle effectively any kind of customer complaints being verbal or written.