Client of Zealant Consulting Group jobs

<p><br></p> <p> <strong>About the Role</strong> </p> <p>Our Client is looking for a commercially driven <strong>Customer Success Manager</strong> to own client revenue growth, product adoption, retention, and account success across enterprise accounts in <strong>Qatar and select GCC markets</strong>, including Saudi Arabia, Oman, Bahrain, and Kuwait.</p> <p>This is a senior individual contributor role focused on managing strategic enterprise relationships, driving account expansion, and delivering measurable commercial outcomes. The ideal candidate will combine strong Customer Success expertise with a proven ability to manage revenue targets, identify growth opportunities, and engage effectively with executive-level stakeholders.</p> <p> <strong>Key Responsibilities</strong> </p> <p> <strong>Regional Commercial Growth &amp; Revenue</strong> </p> <ul> <li>Drive end-to-end client revenue growth across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait.</li> <li>Own and consistently deliver against revenue, retention, and account growth targets.</li> <li>Identify, negotiate, and close cross-sell and upsell opportunities within existing accounts.</li> <li>Develop account growth strategies aligned with client business objectives.</li> </ul> <p> <strong>Redemption &amp; Product Adoption</strong> </p> <ul> <li>Develop a strong understanding of redemption categories, including travel, digital gift cards, experiences, and merchandise.</li> <li>Monitor and drive redemption volumes and overall platform adoption.</li> <li>Collaborate with client and internal Growth teams to tailor offerings to GCC consumer preferences.</li> <li>Identify opportunities to improve engagement, usage, and customer value.</li> </ul> <p> <strong>Strategic Account Management</strong> </p> <ul> <li>Own the post-sale lifecycle for large enterprise, banking, and government-linked clients.</li> <li>Develop and execute structured customer success and account plans.</li> <li>Ensure smooth client onboarding and ongoing adoption.</li> <li>Conduct regular Quarterly Business Reviews (QBRs) with key stakeholders.</li> <li>Proactively identify and mitigate retention and account risks.</li> <li>Build long-term relationships with senior and executive-level client stakeholders.</li> </ul> <p> <strong>Stakeholder Management &amp; Regional Expertise</strong> </p> <ul> <li>Navigate regional procurement processes, governance requirements, and business practices across GCC markets.</li> <li>Build trusted relationships with clients and stakeholders across Qatar, Saudi Arabia, Oman, Bahrain, and Kuwait.</li> <li>Understand local business culture and relationship-driven decision-making processes.</li> </ul> <p> <strong>Cross-Functional Collaboration</strong> </p> <ul> <li>Partner with Product, Growth, Operations, Support, and other internal teams to resolve client issues.</li> <li>Provide actionable client feedback to influence product and roadmap improvements.</li> <li>Coordinate resolution of complex integration, operational, and service-related issues.</li> <li>Ensure client requirements are effectively communicated and addressed internally.</li> </ul> <p> <strong>Nice to Have</strong> </p> <ul> <li>Experience in <strong>loyalty programs, customer engagement platforms, fintech, or B2B SaaS</strong>.</li> <li>Experience working with <strong>Tier-1 banks, telecom operators, large conglomerates, or government-linked organizations</strong>.</li> <li>Experience managing enterprise accounts across Qatar, Saudi Arabia, Oman, or other GCC markets.</li> <li>Exposure to digital rewards, employee engagement, loyalty, or consumer rewards ecosystems.</li> </ul><p><strong>Desired Candidate Profile</strong></p><p> <strong>Required Qualifications &amp; Experience</strong> </p> <ul> <li> <strong>4 6 years of experience</strong> in Customer Success, Account Management, Key Account Management, or a similar customer-facing commercial role.</li> <li>Proven track record of managing <strong>revenue, retention, and account growth targets</strong>.</li> <li>Experience managing complex <strong>enterprise accounts across Qatar and/or GCC markets</strong>, including KSA, Oman, Bahrain, or Kuwait.</li> <li>Strong understanding of enterprise procurement cycles and commercial practices in the Gulf region.</li> <li>Demonstrated ability to identify and close <strong>cross-sell and upsell opportunities</strong>.</li> <li>Strong commercial acumen with an outcome-oriented approach to Customer Success.</li> <li>Experience managing senior and executive-level stakeholders.</li> <li>Strong communication, presentation, negotiation, and relationship-management skills.</li> <li>Ability to translate product capabilities into clear business value and ROI for enterprise and C-level stakeholders.</li> <li> <strong>Fluency in English</strong> with strong professional communication skills.</li> <li> <strong>Arabic proficiency is preferred.</strong> </li> <li>Must be <strong>based in Doha, Qatar</strong>, with a valid QID / transferable work residency.</li> </ul>