Human Resources Manager Jobs in Qatar

Organization- Andaz Doha<br><br>Summary<br><br>At Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.<br><br>You will be responsible to provide an excellent and consistent level of service to your customers. The Housekeeping Attendant is responsible to conduct cleaning duties in the assigned Place of Work, and provide a courteous, professional, efficient and flexible service to our customers.<br><br>Qualifications<br><br> Ideally with a relevant diploma or professional certification in Hospitality or Tourism Management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a friendly, organized, and professional Salon Receptionist to join our team.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>* Welcome and assist clients with a warm, professional attitude.</p><p>* Manage appointments, bookings, and cancellations.</p><p>* Answer phone calls, WhatsApp messages, and social media inquiries.</p><p>* Process payments and maintain accurate client records.</p><p>* Coordinate with the salon team to ensure smooth daily operations.</p><p>* Keep the reception area tidy and organized.</p><p><br></p><p>Requirements:</p><p><br></p><p>* Previous experience as a receptionist or in customer service (salon/spa experience is a plus).</p><p>* Excellent communication and organizational skills.</p><p>* Comfortable using booking systems and basic computer applications.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>* Previous experience as a receptionist or in customer service (salon/spa experience is a plus).</p><p>* Excellent communication and organizational skills.</p><p>* Comfortable using booking systems and basic computer applications.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a friendly, organized, and professional Salon Receptionist to join our team.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>* Welcome and assist clients with a warm, professional attitude.</p><p>* Manage appointments, bookings, and cancellations.</p><p>* Answer phone calls, WhatsApp messages, and social media inquiries.</p><p>* Process payments and maintain accurate client records.</p><p>* Coordinate with the salon team to ensure smooth daily operations.</p><p>* Keep the reception area tidy and organized.</p><p><br></p><p>Requirements:</p><p><br></p><p>* Previous experience as a receptionist or in customer service (salon/spa experience is a plus).</p><p>* Excellent communication and organizational skills.</p><p>* Comfortable using booking systems and basic computer applications.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>* Previous experience as a receptionist or in customer service (salon/spa experience is a plus).</p><p>* Excellent communication and organizational skills.</p><p>* Comfortable using booking systems and basic computer applications.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> OHFDA <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Customer Service <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-25</span></li></ul><br> <br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> General Information <br> <br> Ref # <br> 235539 <br> <br> Location <br> Qatar-Doha <br> <br> Job family <br> Corporate &amp; Commercial <br> <br> <ul><li><span>Closing Date:</span> <span>2026-08-30</span></li></ul><br> <br> <br> <br> <br> <br> </div>

Job Description<br><br>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>The position is based in Centro Capital Doha by Rotana, Qatar.<br><br>As an Airport Greeter you are responsible to meet and provide prompt, courteous and efficient service to all guests so as to achieve high level of customer satisfaction through personalized service from arrival till departure, whereby your role will include key responsibilities such as-<br><br> Ensure that the paging board is neat, clean and the guest information are written correctly Promote and maintain good working relation with airline desk, customs, immigration and other airport personnel’s Co-ordinate and assist transportation requirements of guest Expedite the guest entry to the country by ensuring entry visas etc. are correct and have full and up to date knowledge of the visa procedures Liaise closely with the Visa Officer for visit visa application and the Visa Clerk for all typing required and translations where necessary Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide personalized service Display a paging board prominently to identify the guests arriving at the airport, according to established country legislation Carry the daily arrival and departure report in order to monitor guest movement<br><br>Skills<br><br>Education, Qualifications & Experiences<br><br>You should ideally have a diploma / degree in the hospitality field with previous experiences in the Front Office / Customer Service. You must be a computer literate with fluency in both written and spoken English.<br><br>Knowledge & Competencies<br><br>The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-<br><br>Understanding the Job<br><br>Taking Responsibility<br><br>Recognizing Differences<br><br>Customer Focus<br><br>Customer Focus<br><br>Adaptability<br><br>Teamwork

Job Location:<br><br>Souq Al Wakra Hotel Qatar By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>To serve the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.<br><br>Housekeeping Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.<br><br>We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.<br><br>Qualifications<br><br>Experience in Housekeeping department Good interpersonal skills Attention to detail Positive attitude even under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>To serve the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.<br><br>Housekeeping Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.<br><br>We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.<br><br>Qualifications<br><br>Experience in Housekeeping department Good interpersonal skills Attention to detail Positive attitude even under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Banana Island Resort Doha By Anantara<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>To serve the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.<br><br>Housekeeping Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.<br><br>We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.<br><br>Qualifications<br><br>Experience in Housekeeping department Good interpersonal skills Attention to detail Positive attitude even under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>To serve the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.<br><br>Housekeeping Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.<br><br>We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.<br><br>Qualifications<br><br>Experience in Housekeeping department Good interpersonal skills Attention to detail Positive attitude even under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Job Location:<br><br>Souq Al Wakra Hotel Qatar By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>To serve the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.<br><br>Housekeeping Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.<br><br>We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.<br><br>Qualifications<br><br>Experience in Housekeeping department Good interpersonal skills Attention to detail Positive attitude even under pressure<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?

Receiving Officer<br><br>Key Responsibilities<br><br>Receive and inspect all incoming goods delivered to the hotel. Verify delivered items against Purchase Orders (POs), delivery notes, and approved specifications. Check quantities, quality, condition, expiry dates, and specifications of received goods. Prepare and process Goods Received Notes (GRNs) accurately and on time. Report shortages, damages, incorrect items, or quality discrepancies to the Purchasing Department. Coordinate with all departments regarding deliveries. Ensure all receiving documents are properly recorded and maintained. Follow hotel receiving procedures, hygiene standards, and company policies. Support inventory control and ensure proper documentation of all received items. Maintain a clean, organized, and professional receiving area.<br><br>Requirements<br><br>Previous experience as a Receiving Officer , preferably in a 5-star hotel or hospitality environment. Knowledge of Birch street system ( preferred ). Knowledge of hotel receiving and purchasing procedures. Good understanding of POs, delivery notes, invoices, and inventory documentation. Good communication and coordination skills. Good command of English, both written and spoken. Good knowledge of Microsoft Office. Ability to work under pressure and handle multiple deliveries efficiently.

Job Location:<br><br>Souq Waqif Boutique Hotel By Tivoli<br><br>Overview<br><br>Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.<br><br>As a Laundry Attendant, you will coordinate the work effort of the production and dry cleaning areas of the Laundry Department. You will oversee productivity of other Laundry Associates, conducts weekly inventories, and other duties as assigned by management. You play an important role in ensuring a memorable guest experience.<br><br>Qualifications<br><br> New graduate or at least 3 month training in Housekeeping or Laundry Good interpersonal skills Fair English communication skills Eye for detail<br><br>Not the right fit? Set up email alerts as new job postings become available that meet your interest!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary<p>The QHSE Officer / Coordinator will oversee Quality, Health, Safety, and Environmental requirements across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring operations comply with applicable Qatar regulations and international standards.</p><br><br>Key Responsibilities<ul><li>Conduct QHSE inspections, audits, and site assessments.</li><li>Monitor electromechanical maintenance activities for QHSE compliance.</li><li>Conduct risk assessments and monitor corrective actions.</li><li>Support incident investigation and root-cause analysis.</li><li>Implement Quality, Health, Safety, Environmental, and Risk Management procedures.</li><li>Conduct internal audits and inspections.</li><li>Deliver QHSE training and awareness sessions.</li><li>Monitor QHSE performance and project KPIs.</li><li>Prepare audit, incident, and performance reports.</li><li>Ensure compliance with ISO 9001, ISO 45001, ISO 14001, ISO 31000, and applicable NFPA requirements.</li></ul>Requirements<ul><li>Recognized Health &amp; Safety / Safety Management qualification.</li><li><strong>NEBOSH Diploma required.</strong></li><li>Minimum <strong>5 years' QHSE experience within similar-sized GCC projects</strong>, calculated from the date of obtaining NEBOSH certification.</li><li>Minimum <strong>2 years' Facility Management experience</strong>.</li><li>Strong safety auditing, inspection, and incident-analysis experience.</li><li>Experience with Quality Assurance and Quality Control.</li><li>Multi-site project experience preferred.</li><li>Strong analytical and communication skills.</li><li><strong>Arabic and English language capability required.</strong></li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a detail-oriented Reservation Agent to assist customers with booking reservations, providing information on services, and ensuring customer satisfaction.</p> <p>This position is based at Riviera Rayhaan by Rotana Doha.<br><br>Job Responsibility:<br>- Answering incoming calls, emails, and messages to assist customers with booking reservations.<br>- Providing information on available services, rates, and packages to customers.<br>- Processing reservations accurately and in a timely manner.<br>- Handling customer inquiries, complaints, and requests with professionalism and efficiency.<br>- Collaborating with other departments to ensure smooth coordination of reservations.<br>- Maintaining updated knowledge of company policies, procedures, and services.<br>- Providing exceptional customer service to ensure customer satisfaction and loyalty.<br><br>Candidate Requirements:<br>- High school diploma or equivalent; college degree is a plus.<br>- Proven experience in a customer service role, preferably in the hospitality industry.<br>- Excellent communication skills, both verbal and written.<br>- Strong computer skills and ability to learn new software quickly.<br>- Ability to work under pressure in a fast-paced environment.<br>- Strong attention to detail and organizational skills.<br>- Ability to multitask and prioritize tasks effectively.<br>- Willingness to work flexible hours, including evenings, weekends, and holidays.</p> </div>

Mandarin Oriental, Doha is looking for a Reservations Services Agent to join our Reservations Services team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Responsible for interacting with guests daily, assisting them with their room, spa and restaurant bookings. The Reservations Agent must be able to multitask effectively, while maintaining a high level of professionalism.<br><br>As Reservations Services Agent, you will be responsible for the following duties:<br><br>Answer hotel’s main telephone, Hello MO, and emails from external and internal stakeholders. Ensure to apply required departmental standards in LQE and Forbes. All interactions are to be warm and sincere, taking ownership of the requests received, by personally addressing the matter. Send proposals, pro-forma invoices, and confirmations letters to guests or third parties, e.g. Travel Agencies. Attend to all inquiries, complaints and requests received. Ensure all interactions are handled in the time frame set by the company. Follow sales techniques to maximize revenue. Process and confirm guest reservations made by clients for Rooms, F&B and Spa. Input all reservations into the respective systems, recording all relevant information. For room requests, verify availability of room type and rate. Explain guarantee, specific rate, and cancellation policies. Ensure special requests and guest preferences are documented within the reservation.<br><br>As Reservations Services Agent, We Expect From You<br><br>Ensure an excellent working relationship with all colleagues within the hotel. Leads by example in fostering positive colleague relations and demonstrating values. Effectively communicates with other departments. Utilizes all available on the job training tools for colleagues. Engaging, enthusiastic, passionate, organised Minimum of 1 year of experience working in Reservations Supervisor at 5-star hotel environment Previous experience working in the Middle East Region is an advantage Handle guest complaints accordingly and escalate disputes raised to relevant managers.<br><br>Our commitment to you<br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?

Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>About The Job<br><br>Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager.<br><br>As Guest Relations Agent, you will be responsible for the following duties<br><br>Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met Help the Guest Relations Management Team to meet and greet guests Prepare the Daily Communication Form Handle amenity requests and other guest relations programmes Run and Participate in the VIPs meeting Assists the Front Office during need periods Handles guests’ complaints Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments <br><br>As Guest Relations Agent, we expect from you<br><br>Minimum 2 year of experience working in a 5-star hotel environment A minimum of 1 years of Front Office experience Previous experience working in the Middle East Region is an advantage Strong commands of Microsoft Office products Effective verbal and written communication skills in English. Arabic is an advantage <br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets <br><br>We’re Fans. Are you?

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.<br><br>Key Job Responsibilities:<br><br>Assist guests in making room reservations through various communication channels, including phone, email, and online platforms. Provide information about room availability, rates, and hotel amenities. Ensure accurate and efficient processing of guest reservations. Address guest inquiries and concerns related to bookings and accommodation. Verify guest information and payment details to confirm reservations. Offer assistance and recommendations to guests based on their preferences and needs. Promote special offers, packages, and discounts to enhance the guest experience. Maintain up-to-date knowledge of hotel policies, procedures, and room types. Collaborate with the reservations team to ensure accurate room inventory management. Assist with group reservations and bookings as needed. Uphold a high standard of customer service and professionalism in all interactions. Participate in ongoing training to improve reservation skills and knowledge. Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation. Adhere to the company’s environmental, health, and safety procedures and policies.

Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.<br><br>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.<br><br>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.<br><br>Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.<br><br>As Guest Services Agent, you will be responsible for the following duties:<br><br>Greet, check-in, and escort guests promptly to their rooms Address special guest preferences recorded in guest history profiles Handle cash drawer properly as outlined in the MODOH Controller’s Policy Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues Print and drop cash out, adjustment slips, paid out voucher, and bank count reports Communicate clearly with the Night Duty Manager and Accounting Department Establish a good working knowledge of the Hotel outlets and products<br><br>As Guest Services Agent, We Expect From You<br><br>Friendly, enthusiastic, passionate, Sociable Engaging, Genuine, Organised Minimum of 1 year of Front Office experience Minimum 2 years of experience working in a 5-star hotel environment Previous experience working in the Middle East Region is an advantage Strong command of Microsoft Office products ,HMS<br><br>Our commitment to you <br><br>Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. A competitive salary and benefits packages Transportation and Housing provided Relocation and Vacation Tickets<br><br>We’re Fans. Are you?