Job Summary

Customer Service Agent is a primary point of contact for Tenants at Alternative Assets buildings.

Key Accountabilities

• Attend to all tenant requests personally or through the phone
• Build sustainable relationships and trust with customer through open and engaged communication model
• Identify and assess client needs holistically at point of contact & deliver delightful experiences
• Collect customer feedback on the quality of services
• Input all tenant requests into Propco system for proper action by concerned department
• Generate leasing leads at point of contact based on assessment of client needs
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Collaborate with other Alternative Assets departments to enhance customer services and brand awareness
• Align customer experience strategies with marketing initiatives. as well as informing customers about new offers
• Document processes and logging technical issues, as well as customer compliments and complaints
• Identify customer needs and taking proactive steps to maintain positive experiences

Skills

Education

• Bachelor’s Degree, in Business-related major