Job Summary
Customer Service Agent is a primary point of contact for Tenants at Alternative Assets buildings.
Key Accountabilities
- Attend to all tenant requests personally or through the phone
- Build sustainable relationships and trust with customer through open and engaged communication model
- Identify and assess client needs holistically at point of contact & deliver delightful experiences
- Collect customer feedback on the quality of services
- Input all tenant requests into Propco system for proper action by concerned department
- Generate leasing leads at point of contact based on assessment of client needs
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Collaborate with other Alternative Assets departments to enhance customer services and brand awareness
- Align customer experience strategies with marketing initiatives. as well as informing customers about new offers
- Document processes and logging technical issues, as well as customer compliments and complaints
- Identify customer needs and taking proactive steps to maintain positive experiences
Skills
Education
- Bachelor’s Degree, in Business-related major