Job description

Job Responsibilities

* Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
* Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
* Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
* Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
* Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
* Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.
* Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
* Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
* Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
* Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.
* Process customer payments and transactions, following company procedures and guidelines.
* Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
* Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
* Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.
* Adhere to company policies, procedures, and safety guidelines at all times.

Qualifications

* Customer Service
* Automotive
* Qatar, GCC
* English
* Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).
* Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.

Skills

* Knowledge of automotive terminology, parts, and service pricing. Sales or upselling experience.
* Experience with automotive service software, dealership management systems, and customer relationship management (CRM) software.
* Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to multitask and work in a fast-paced environment.
* Basic computer proficiency, including knowledge of standard office software (e.g. MS Office).

Experience


Education

Diploma / Bachelor

Skills

Job Responsibilities

* Greet customers in a friendly and professional manner, establishing rapport and building strong customer relationships.
* Listen attentively to customer concerns, inquiries, and service requests, documenting all relevant information accurately.
* Conduct vehicle inspections alongside customers, identifying and documenting service requirements.
* Provide accurate and detailed explanations of recommended services, repairs, and maintenance to customers, addressing their questions and concerns.
* Prepare detailed service estimates, including parts, labor, and anticipated completion times, and present them to customers for approval.
* Schedule and coordinate service appointments, ensuring efficient utilization of service department resources.
* Maintain open communication with customers throughout the service process, providing regular updates on the status of their vehicles.
* Collaborate with technicians to ensure all necessary repairs and maintenance tasks are performed accurately and in a timely manner.
* Work closely with the parts department to ensure the timely availability of required parts and accessories for service jobs.
* Accurately complete service orders and invoices, ensuring all relevant information is recorded, and proper documentation is maintained.
* Process customer payments and transactions, following company procedures and guidelines.
* Address and resolve customer complaints or issues promptly and professionally, escalating to management when necessary.
* Stay up-to-date on the latest automotive technologies, service procedures, and industry trends through continuous learning and training opportunities.
* Maintain a clean and organized work area, ensuring all customer areas are well-maintained and presentable.
* Adhere to company policies, procedures, and safety guidelines at all times.