We are looking for an experienced Concierge who can provide our tenants with the best guest experience.

Responsibilities are as follows:

• To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.


• Adhere to the policies & procedures of Alfardan Properties' Quality Management System.


• Competent awareness of the offered facilities and services of the property. 


• Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner


• Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests


• Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations. Handle incoming and outgoing mail services


• Ensure that messages received by the Concierge are promptly communicated to the concerned person


• Keep an open loop communication with Chief Concierge, Property Manager and other department heads


• Participate in Concierge departmental meetings and trainings


• Coordinate all relevant information, complaints and feedback immediately to Customer Service


• Keep and update record of recreational facilities information (and bookings if needed)


• Keep and update record of calls and messages


• Report any incidents happening within the property


• Ensure confidentiality of tenants' information


• Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline


• Implement the shift handover procedures


• Carry out other duties required to ensure smooth operation

Skills

• 2 years of professional experience in reception, customer services related industry


• Fluently in English (can effectively read, write and speak)


• Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric.