Concierge

lxbfYeaa - Qatar - Doha Qatar

We are looking for an experienced Concierge who can provide our tenants with the best guest experience.


Responsibilities are as follows:



  • To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.

  • Adhere to the policies & procedures of Alfardan Properties' Quality Management System.

  • Competent awareness of the offered facilities and services of the property. 

  • Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner

  • Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests

  • Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations. Handle incoming and outgoing mail services

  • Ensure that messages received by the Concierge are promptly communicated to the concerned person

  • Keep an open loop communication with Chief Concierge, Property Manager and other department heads

  • Participate in Concierge departmental meetings and trainings

  • Coordinate all relevant information, complaints and feedback immediately to Customer Service

  • Keep and update record of recreational facilities information (and bookings if needed)

  • Keep and update record of calls and messages

  • Report any incidents happening within the property

  • Ensure confidentiality of tenants' information

  • Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline

  • Implement the shift handover procedures

  • Carry out other duties required to ensure smooth operation

Skills


  • 2 years of professional experience in reception, customer services related industry

  • Fluently in English (can effectively read, write and speak)

  • Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric.

Post date: 21 August 2024
Publisher: Bayt
Post date: 21 August 2024
Publisher: Bayt