Job description

Communication
Internal Communication:
•    Manager - IT Operations and Service Management 
•    IT Department
•    Cyber Security Team
•    All Business users
External Communication:
•    IT Vendors

Occupational Health & Safety and Environment
Accountability:
Are accountable for their acts and omissions.

Responsibility:
To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.
Authority:
To stop work if they think the work is unsafe.
 

Key Roles & Responsibilities
1.    System Design and Implementation
•    Plan, design, and implement IT systems, including servers, networks, storage, and related infrastructure components.
•    Ensure that system architectures meet performance, security, and scalability requirements.
2.    Server and Network Management
•    Administer and maintain servers, both physical and virtual, including operating system installations, updates, and patch management.
•    Manage network devices, ensuring smooth and secure data transmission.
•    Manage Satellite communication systems to maintain connectivity in remote maritime environment.
3.    V-Sat Installation and Troubleshooting
•    Install, configure, align, test, commission, and maintain VSAT terminals and satellite communication systems.
•    Configure and troubleshoot satellite modems, antennas, BUCs, LNBs, transceivers, IDU/ODU equipment, and associated RF components.
•      Diagnose RF and IP-related faults and determine the root cause of service interruptions.
•      Perform preventive and corrective maintenance on VSAT systems.
•    Conduct site surveys and assess requirements for new VSAT installations.
4.    Storage and Backup Solutions
•    Implement and manage storage solutions, such as SANs (Storage Area Networks) and NAS (Network Attached Storage).
•    Set up and maintain backup and disaster recovery systems.
5.    Software and Application Support
•    Install, configure, and support various software and applications used within the organization.
•    Collaborate with application developers to ensure seamless integration.
6.    Security and Compliance
•    Implement security measures to protect systems and data, including firewall configurations, intrusion detection, and access controls.
•    Ensure compliance with security standards and regulations.
7.    Performance Monitoring and Optimization
•    Monitor system performance and proactively optimize resources to maintain efficiency.
•    Troubleshoot and resolve system and network performance issues.
8.    Documentation
•    Create and maintain system documentation, including configuration, processes, and procedures.
•    Ensure that documentation is kept up to date.

Education & Professional Qualification:
•    Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
•    Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, or equivalent are preferred.

Professional Experience:
•    Minimum 4 years of relevant experience as an IT/System Engineer, preferably in the maritime or offshore industry.
•    Experience managing Windows, cloud, virtualization, networking, and modern workplace environments.
•    Hands-on experience with enterprise IT infrastructure, including identity, endpoint, and infrastructure management.
•    Experience with VSAT and satellite communication systems; maritime VSAT experience is preferred.
•    Experience implementing IT security policies, procedures, and operational standards.

Geographic Experience:
N/A
Computer Skills:
•    Cloud Computing: Strong understanding of IaaS, PaaS, and SaaS models, as well as public, private, and hybrid cloud architectures.
•    Networking: Strong understanding of TCP/IP, routing, VLANs, LAN/WAN, DNS, DHCP, VPNs, and network security principles.
•    Virtualization: Ability to configure and manage virtual machines, virtual networks, storage, and associated virtualization infrastructure.
•    Security: Ability to implement and maintain security controls across cloud, on-premises, network, endpoint, and modern workplace environments.
•    Automation: Ability to use PowerShell, Python, Ansible, or similar tools to automate infrastructure deployment, configuration, administration, and routine operational tasks.
•    Modern Workplace: Experience supporting endpoint management, identity and access management, collaboration platforms, and enterprise Windows environments.

Language Skills:
Business fluent English
Arabic Language is an advantage
Market/Industry/Functional Knowledge:
•    Strong knowledge of cloud, Windows, modern workplace, virtualization, and enterprise IT infrastructure.
•    Good understanding of networking, cybersecurity, ITIL practices, and relevant compliance requirements.
•    Strong understanding of VSAT, RF and satellite communication principles, including link performance and frequency concepts.
•    Familiarity with major VSAT platforms and maritime stabilized antenna systems; maritime/offshore experience is an advantage.
•    Knowledge of enterprise technologies including Active Directory, Azure AD, DNS, DHCP, GPO, Endpoint Manager, SCCM, Hyper-V, and AVD.
•    Familiarity with project management methodologies such as Agile and Waterfall.